Vector Security Reviews

We’ve been a Vector Customer for many years. We just upgraded our system and added cameras. Both Sean (sales) and David (Installation Tech) were both so nice and helpful. He answered all of my questions even ones I asked more than once. Honestly I don’t think it could have gone any smoother

My community has a contract with Vector alarms. I had beeping and called for help. Left messages from 9 AM till 5 PM. Nobody called me back. Still have the problem. Wakes me up during the night. No live person to speak to. All recordings. No return calls. No help. Horrible service!

Excellent service. Polite and helpful installer. Explained everything clearly and helped set up app. Installer was on time and took the time to make sure everything was working before he left. He made sure cameras covered entire area with some overlap. We appreciate the time and professionalism of the installer.

Nothing but problems with Vector for the past 4 months. No monitoring being done, but payment continued to be drafted although we requested multiple times that service be discontinued. Trevor has proved to be the most inept customer service representative I have ever dealt with. We are working with our bank today to refuse future drafts. You currently owe us $125+ for the months you drafted our account with no monitoring done after multiple requests to discontinue service.

I chose Vector Security because of a persuasive salesperson. What a huge mistake. Smoke alarms would go off for no apparent reason. We sent message after message asking for help. Sadly, we never received a return call or a visit for service. My advice, go to any other Security Service you can find. Nothing could be worse.

When I first got my Vector Security alarm system I was told in 5 yrs it would be paid for and so in those 5 yrs my alarms didn't go off at all but in the last 18 months it has went off 3 times. One time I we bought a battery ourselves but the tech came out the other two times, why the battery didn't go dead in those 5 yrs.? The alarm system suppose to be mines but my monthly fee was the same, why?

So far, I am getting some of the security and not all of it because when I leave and set away alarm when I come back, it’s not working. When I come back I can just walk in my house. The alarm does not go off for nothing but otherwise I like the alarm system. I set it at night and it be on all night, but when I go away for a week or so, it not working, I hope someone can check that out for me. I appreciate it.

Long time customer of Vector. Service call for low panel battery. Call to schedule was quick and easy. Monique is always a pleasure to speak with in the service department. Frank was on time as always!! Replaced the battery quickly and made sure we didn’t need anything else or had any questions.

Hello. I requested a service appointment with Vector, John was the tech that came out to my home. He was very pleasant and patient with me, I'm a 90 year old lady that needs some extra time to catch on and he did that with me. He call prior to coming but I didn't hear the phone but he waited until I got out of bed and dressed. He a great communicator. 5 star guy.

Nick was very professional and helped me in setting my alarm system from my old ADT system. Nick was patient and installed all equipment and my camera satisfactory. Very good and excellent job in setting up my alarm, camera, Alarm.com app and did very good in showing all of us how to operate the App and alarm system.

I am a relocated customer and so far I have no problems with Vector security. I'm very satisfied with my level of service. I had the pleasure of having the same technician install my system at my new location. Clifton is still the same detailed, patient and polite person that I met the first. He takes pride in his work and again I have to say thanks for doing such a great job.

I'm a very happy Vector security customer and have been for some time now. I have vector security in home and my other businesses. I was very pleased with the technician Clifton. He was very professional and detailed with his work. I was very happy with the results of the locations of the cameras. I couldn't ask for anything else. Great job!!

We had a wonderful service experience with Curtis. He arrived early, was thorough, knowledgeable and was able to upgrade our system for us while he was on site without having to schedule another service call. He also upgraded the original cameras that we were planning to install, making our system much better than we originally thought it would be. Curtis is a great employee, and you are lucky to have him!

Purchased alarm system in recommendation of builder sales rep. When alarm system including security cameras were installed the installer left forgetting the front bedroom. The doorbell continued ringing and I was told the system was not compatible with the door chime and would have to get an electrician. I had to disconnect the doorbell myself to stop the ringing. I had also had to have an electrician come to connect the Wi-Fi thermostat which the security company credited me $125 for. Lastly, I was promised a $465 refund to have an electrician who charged me $590 to correct the incompatibility issue with the doorbell which 3 months later I still haven’t received. And one of my outdoor security cameras is not working properly. Knowing all this I probably would not have chosen Vector security. Do your homework. Research your security companies prior to selecting one.

When I first drove in this neighborhood, I saw a Vector van servicing another residence. Frank offered professional services and was candid and forthright. Curtis was on time, professional and worked to get new system installed. Expert instruction even got our grandmother involved to get the system codes set up in a timely fashion. All good with the courteous and efficient support throughout the day and with safety consciousness offered CO detectors and increase in smoke alarms.

It’s 2024 and the lagging is ridiculous! When I go to open app to view footage, it lags for way too long. By the time I’m able to view who is at my door, the person is either walking off or even disappeared, due to loading so slowly! Also, why aren’t we able to have accesses to our front doorbell camera to modify? Says the rule can only be edited through the website, which is untrue. Now here is my major issue and why: The clips are entirely too short! Why don’t we have an option to record the whole interaction, while someone is at the door like Ring does!? I have mine set to record every 30 seconds, which is the shortest delay option, but it doesn’t pick the recording back up after being triggered! It just stops recording all together.

Young lady was very helpful, did exactly as she said she would had a copy in my email within 5 minutes of my request, she was also very polite! Have been using Vector Security for over 15 years. They have always responded in a timely manner and stood behind everything they said they would do!

Nick installed my alarm system a year ago and came back today to install 4 outdoor cameras and light devices. Nick done a superb job!! He was thoroughly involved in details and explaining the work that would be done and answered all questions I had. Nick was professional in his work, clean workmanship, neat and didn’t take a very long time in installing everything. My cameras are angled correctly and covers everything I needed! Just an awesome job period! Well pleased with Nick and his time in taking great care to make sure my home is secured and working properly!

We have been with Vector Security for a very long time. You get good service. I needed someone to inspect and make sure that our entire system was working the way that it should. The technician was very patient and welcoming and answered all the questions that I had. Excellent service.

Vector Security has been great over the last 9 months, however, I am disappointed with the new $25.00 dollar service fee on my account for service, even though I am paying a monthly fee for service, otherwise the service has been great. I just had to pay $25.00 for a device that did not update correctly. The technician was great and otherwise happy. The new fee sucks.

Tod was very professional during our initial meeting. We wanted to use a local company with local ties. During the installation process, Curtis was very professional and explained all the details of the system in a simple easy to understand way. Everyone has been great. I would definitely recommend your company for future use.

Everything works perfectly. Nick showed up on time and his customer service was superb. Nick was able to install new cameras which was much needed. I like the fact that we can now unlock and lock our door without a key. Nick was very knowledgeable about all of the software that was installed. We was educated by Nick on how to utilize our security system with all the updates. I would definitely recommend him and this service to anyone who wants or needs security camera services. My family and feel safe and know we are protected by Vector Security.

I'm a first time homeowner and Your representative basically scared me by telling me horror stories of people's homes being broken into. I felt pressured into signing up for your service. I accidentally activated my alarm by pushing the button on the remote. I'm happy that it was not a true emergency because it took the police about 40 minutes to get to me. If I was really in trouble I would be dead. This alarm system is a waste of my time and money.

Nick was a great representation of Vector Security. He showed up to my home a little bit before 8am. He immediately got to work and was prepared soon as he rung my doorbell. He automatically added the window sensor, tested the window sensor with the alarm system, verified to make sure the window sensor transmitted well, and was done. Nick was informative in offering additional services for my alarm system, friendly, professional and a pleasant attitude. Overall, I was very pleased.

Nick showed up and went right away into diagnosing the alarm system issues. He was patient with my customers with the in and out of people of traffic on a Friday. Nick replaced a couple of bad batteries, fix a tamper on the alarm panel and tested a door sensor and repaired a magnet for the door sensor. Nick was friendly, professional and overall a pleasure to work with!

Friendly, knowledgeable installer. Spent time with us covering how to use our equipment. Made good recommendations for future equipment. Professional service. Will be calling to have outdoors cameras installed soon. Replaced the garage sensor since our unit was no longer compatible. Alarm.com worked with the installer to make it happen.

Vector Security has given my family excellent service during the past 5 years. Whenever the alarm has went off, they call immediately. I have found them to be professional, courteous and always appreciate of our business. When we had a problem with a remote switch, their serviceman came to our home promptly and replaced it.

Roslyn ** was very knowledgeable and helpful. Could not have asked for a better person to deal with. Went over all I needed to know at this time and let me know he was available in the future to help me out. He went over all the options with me and explained what they did. While we had phone connection problems during the call, he called back more than once to get the job done.

Justin reacquainted us with the security system we had installed a few years ago. Kudos to Justin for his helpful overview and excellent customer service. He even pointed out the different types of alarms we have and made sure to answer all our questions. Thank you! We believe we are in good hands with Vector Security.

I have been a customer of Vector Security for 20 years. I wanted to upgrade my current home security system. Rigel, was very professional and knowledgeable about the new upgrade system as well as my existing system. He was very polite and courteous. In addition, his customer service was the best I have experienced in a while.

We’ve been with Vector since 2008 and we highly recommend this company. AJ has been our technician ever since and every time he comes, we have no issues once he leaves. Extremely professional and goes above and beyond the call of duty!!! This company should be very honored to have him on your staff. Major kudos!!

Had a great experience with Nick. He was very helpful and knowledgeable of the product. He was able to troubleshoot and resolve any issue he came across during our install. He showed great work ethic and I'd say he is a great steward and representative of the company. Do what you can to retain his employment or I may grab him up!

My doorbell does not work. I called a while ago and the tech told me how to fix it. Unfortunately it keeps failing and I do what the tech told me. Now it’s happening too much. Today I called, was transferred 3 times then got to a message system which hung up on me! Lousy support! Hung up! I only want to have my doorbell to work.

A few night ago my wife was at the washing machine and dropped the lid accidentally. The alarm went off and within about 30 seconds she manually reset it. In the past your people called to see if all was okay. No call. Just yesterday we were traveling and I received a message that the door was open. The alarm did NOT go off just the message on my phone. I called my brother to see if he was there and he was not. I asked a neighbor to stop by and all was okay. BTW on my phone can I arm and disarm the alarm??

John is always pleasant to work with. Knowledgeable, Helpful and gives quality customer service. I always have confidence when I know he is the service person coming out. I appreciate the phone call on ETA. He called the office to have service call added to my bill since I didn’t have the card. That way I was able to keep my house account separate from my personal account.

He explained everything thoroughly. Everything went smoothly and as expected. Very happy with our overall experience. My daughter is now thinking about switching to Vector for her security system after seeing how simple the app was. I will be recommending Vector to my family and friends. Cameras are super clear and love that they have voice.

I’ve been having multiple issues with my system that has caused me to contact technical support on multiple occasions. It’s got to the point where I would just troubleshoot and try to fix the issue myself due to no one ever being available to accept my call or I would have to wait multiple days just to receive a callback. For example, the most recent experience I’ve had where I feel as if Vector has continued to drop the ball with my concerns is I had a sensor error that would continue to go off either late at night or early in the morning. I called several times this past week and left a message about my issue. I have yet to hear back from any of your agents to assist me with resolving this issue. I take my family’s safety very seriously and based on YOUR company’s actions, I have no other choice but to believe that they don’t.

I have numerous calls in to Vector to fix the issue I'm having with my cellphone not being able to see the doorbell camera. It's been 3 mos. No one has fixed this issue. I don't feel they are competent in this area since they even sent me to the advanced team. I think I'll switch to ADT. I hear they have great customer service.

Danny was very thorough in getting the system working properly as well as his wisdom. He explained all that I so needed to know to get the most of what we have had installed. A great reflection for the company. We are a loyal customer and hope to refer people.

We have a contract with Vector Security. Even if we didn’t, I would still use them because they are a very reputable company. Also, I would like to recognize April **, who I spoken to on a couple of occasions, and she is very personable, and every company should have someone like her in their organization. She gets an A+.

Bob ** went above and beyond to take care of my alarm service maintenance as well as answered all of my questions. I appreciate him very much and am extremely happy that I chose Vector Security to protect my home, family, and pets. Definitely worth the investment for peace of mind.

I called to ask for a security Certificate for a mutual client. She sent it over so quick! She is very efficient and nice! I have spoke with Vector in the past. Always great Customer service and have recommended your services to others. Please give Tierra the accommodation she deserves.

I'm very impressed with Vector Security as I stated to one of the techs. I find that this panel does a lot more than the panel of the other alarm company I use to have. But enough of that, I think that this is only fair for me to include both gentleman. AJ and Clifton were great. I really like how the both of them coordinated the work between themselves. I was doing my own thing while I was there but I would check on the progress of the install. They did run into a few snags along the way but between the both of them it kind of smooth it way out. In overall it was a great experience.

Just wanted to let you know that he did a magnificent job and removing my system. Boxed it up very neatly, and I noticed that he labeled everything nice in the box. Apologize to him for being late this morning, due to traffic. Demeanor was very common and pleasant. Told me not to worry about it but then overall, I really appreciate the services that I receive from Vector Security. I would not change to another company with everything so far and I hope that this survey will give you an idea of the type of technicians that I have encountered since I’ve been with Vector Security. All of them have been great.

My installer was Curtis ** and he did a fabulous job on my cameras. He was helpful setting up the rules and his recommendations were amazing! He was also able to help me with questions I had on my security system too. I highly recommend him for cameras that need done!

I just could not give up the opportunity into letting your company know how I appreciate your services. I have several accounts with you guys and appreciate the great service that I receive. I know Clifton was out at one my properties yesterday and did such a great job, you could not figure out where to put the panel so I left it up to him. I wasn’t there for the install, but he explained to me where it was going to go and when I saw it physically I was very impressed at his work and also I was able to reach out to him today just to help me again, to get my alarm system connected to my Internet for some reason it wasn’t connected but he was able to walk me through it on the telephone. Again I appreciate everything. Thanks again have a happy new year.

Hello, my name is Erin. I can’t even remember rhyme or reason that we decided to go with Vector Security but I’m very thankful that we did. I have had nothing but great service since we’ve been Vector Security customers and I was really impressed to the fact that you kept my appointment for today. The weather was not suitable for my cameras to be done today but I have to say your technician is second to none. Clifton did a marvelous job although he was able to get up under the cameras I was very satisfied and his work ethics. He wanted to do the second one, but it was just a little too dangerous to do. I wouldn’t let him. I’m happy at the view on the driveway. I’m sure my husband will be too and I’m looking forward for Clifton to return and put up my backyard camera. Thanks again for great service.

The technician who came to my house was very knowledgeable and my system is working's perfectly. He was on time, called prior to the appointment and took the time to answer all of my questions. My house is fully protected and we could not be more satisfied. All my cameras are set up correctly and covering all the areas we need to feel secure.

I chose Vector many years ago. Since then the service has been going downhill. They do not follow up. The customer skills are poor. They turn the blame on the customer. The equipment is poor, consistently have tampering problem. I have tried over and over to give them the chance to correct the issues however it is never corrected. They also talk over you to make you look crazy. Don’t do it.

Our product disconnected from the internet and stopped working almost a year ago. The cameras are so high that we cannot access them to reset. We have contacted customer service multiple times regarding getting service and they keep saying, "Will talk to a manager and call you back". We have never been called and have been paying for a video monitoring service that does not even work, nor do they care about their paying customers. They also will not give a refund for the months that it has been out of service.

Nick was awesome! He and another technician showed up yesterday to install the alarm system and camera system for our church. Very clean work, they were on time, cleaned up behind themselves, explained the work they were doing and made sure to thoroughly explain how the alarm system and camera system worked. Nick was professional and overall a great representative of Vector Security!

I was with Vector Security for a period of 7 years. I was never late on any monthly payments. I always paid online in advance. I decided to terminate my services. I contacted technical support so maybe one of their technicians could come out and disconnect the wired alarm and cameras, I was treated like dirt. I was willing to pay for 1 of their technician to come out, I was told that would be an insurance risk. I think since I had been such a loyal customer, I should have been treated much better. I am in a military community and I am a retired First Sergeant. I wouldn’t recommend this company to NOBODY.

First of all, like the thing for the security for hiring technicians, such as Mr. **. Because he played such an intricate part getting my system upgraded, thankfully to him, and his detail inspection on my old system, surely convinced me that I needed to do this upgrade because my phone line was cut from the outside of the house, and Mr. **, explain to me that when a phone line is cut and you have an alarm system that all communications are gone and that’s what sold need to get the upgrade because I didn’t need a landline. Thank you Allison for allowing it to be painless with the setup based on our conversation and I will definitely recommend Vector Security to my friends and family.

There is never a time that Tierra hasn't been most helpful. Tierra is ALWAYS at her best when providing customer service even when it's a simple request or big change. Agency is currently changing leadership and Tierra was ready to advise and recommend the notice needed to ensure a smooth transition under new leadership. Well Done and Thank you and Challenge Enterprises is grateful the services that Tierra ** has provided over the years to all our personnel.

Nick did a wonderful job. He was thorough and helpful. He tested his work to make sure all features functioned properly, and made sure I understood how use the app and the wall console. I would highly recommend Nick for your security system install. The system consists of motion detectors and two video cameras.

Wayne ** and Eric ** came to our home on Wednesday December 13, 2023 and provided outstanding service. Both were professional, knowledgeable, and Kindness in resolving our issue. They were on time and called 30 minutes before the appointment as promised. I would highly recommend them. Outstanding Customer Service is so important in this day. Their service was second to none. I wanted to acknowledge them and hope they will get this message to show how much we appreciate them.

Nick was very professional, neat and clean work and explained thoroughly the installation and processes of doing the install and paperwork. He arrived early and did not take long to complete the Install. Overall very great job for your Vector technician! I also have Vector at my other locations and I am very pleased with the Service.

The decision to use a locally owned and operated company decades ago for monitoring has truthfully been the most gratifying decision. The exact words when accidental alarms sounded was "Grab the phone, Vector rep will call immediately"!! The excellent customer service, rating is a 5. Thank you Vector Security!

Mr. ** came to service the doorbell and camera. He added an additional camera. He is very professional and takes the time to explain what work needs to be conducted. I am extremely happy and grateful for how neat, orderly, knowledgeable and how courteous Mr. ** performs his job. Thank You!

Have had Vector for years. Just needed updated system. New wall panel, heat detectors, and outside door sensors were installed. John helped me set up system on my phone and iPad. He explained how to arm and disarm. Installer John was very professional and explained changes thoroughly. I would recommend a Vector system to friends and family.

Awesome and professional service. Very complete job done. Very detailed job done and excellent explanations how to use and take care. Very long hours which was more than 10 hours without breaks and checked every equipment one by one and tested every part which was installed and explain thoroughly for me and my wife.

Nick showed up and already knew what the problem was and how to solve it. Had a bad Rf motion in Shop area showing tamper. Instead of replacing with another battery powered device, Nick suggested to hardwire the new motion sensor and do away with the wireless. Worked out great and no Complaints! Thanks Vector Security for sending Nickmover to solve my issue with bad motion sensor falsing and not working right!

My brother recommended Vector to me after purchasing his home in Hillsborough. My salesperson Jeff was very responsive and answered all of my questions about products and services. My technician Nick was very knowledgeable, helpful and explained things well. I am confident in using the alarm system. I would recommend Vector to family, friends, and my real estate clients.

Nick is excellent to work with. He is extremely professional and very thorough. We talked with Tech support this past Thursday and figured out a solution to our camera problem, however, Nick still wanted to come out and check out the camera itself and connections to make absolutely sure the issue isn’t the camera. It was actually a Firewall network issue on our end. Appreciate the awesome Customer Service-oriented attitude Nick has!!

I really really appreciate Vector Security for their understanding. I felt so embarrassed about the whole thing. I should have never left the company because I never had any problems with you. Just wanted to try something different and it turned out to be a disaster. But your customer service is second to none and Clifton was just magnificent in getting my system hooked up again and I really love the fact that I have cameras now. She did a really good job with the cameras. Very happy with what I can see.

I chose Vector because a friend told me about it. The staff was very professional and inquired about purchasing additional materials. He came equipped with materials needed to complete the job. He was very nice and went over everything very thoroughly. I will be utilizing vector again for additional services.

I have nothing but good things to say about this company. The customer service is very good and the technicians are great. Clifton was very good and helpful in getting us back on track with our alarm system, he also worked on my doorbell camera and my backyard camera. Thankfully he was successful in doing so. Thanks again for your patience and hard work.

I am very pleased with our doorbell camera and home alarm system. Being able to set my home alarm via phone is so user-friendly. I also like the prompt response to false alarm. It lets me know that someone is watching over our family with emergency assistance if ever needed. Thank you so much for peace of mind.

I received a bill for a service call for a malfunctioning Smoke Alarm. After the call, it started to malfunction again a couple of days later. Our only option at that time was to have the alarm removed from the system to keep it from going off randomly. Since the alarm was not repaired, I have a big issue with the $150.25 charge. I will be discontinuing my monthly service if this issue cannot be corrected or the alarm replaced.

The technician tried everything he could to get things done as quickly as possible but kept having issues with the two way. So it took him 2.5-3 hours to finish, and still not quite sure it's completely working properly but not his fault he tried everything. Some of equipment not functioning so I'm still waiting to see if company will give free key fobs, only one was given we had three, been a customer for about 15 years.

Have used Vector for more than 20 years at all our houses. Bob knows our house and was on time, efficient, and friendly as always. We were particularly pleased that the appointment was scheduled at our convenience in very short notice. Also appreciated the call to notify us of the failing battery and overdue CO review.

Mr John was the technician for my call today. The call was to check Fire Alarm that went off in hay household. Mr John came as scheduled. He did phone me alert me on his arrival time. He was Very Prompt as scheduled. John was quite professional & Down to earth to get this corrected. Not only did he do the problem alarm but also double checked the additional fire alarm located in my home. He tested All of them. Glad for the extra care. Been with this company a number of years. They will work to solve the problem.

Great people, used at other acct, decided to call to do our other place. Curtis was very patient and polite, was a pleasure. Other company would not even come out for service call. Very pleased with new security and your team of workers, very reassuring. Thank you so much. I am very very happy.

A friend referred. The response is bad. I had to speak to 4 different people before I reach someone. And they said they would send someone and I have not heard from them yet. I am 70 years old and I live alone and this camera needs to be fixed.

I’ve had Vector for many years, but Jamie was the best person I’ve ever encountered. She was excellent! Patient, concerned, polite, willing to go beyond the ‘script’ to help me. Her voice was pleasant-I felt she really cared about helping me. She apologized when she had to put me on hold, always asking if I minded if she did. You have an outstanding staff member with her.

I chose Vector because of my history and satisfaction with your company, originally with Westec in Tampa FL. When I moved I did no want to try Simply Safe as I'm not certain of their dependability. From my first estimate call with Rick and installation with awesome Curis, I'm a happy camper and safer.

My alarm has gone off several times and only a few times does anyone check on me from your company. When they do, it’s 20 minutes after the alarm, I could be unalive in 20 minutes. There have been appointments for technicians to visit my home for problems with my system and no one has ever shown up. That’s bad business. Especially in the security sector. Those things make me feel very insecure as a sick, single woman living alone. I’m actually considering my options as we speak.

Excellent service. However, it would be nice if VECTOR offered a senior citizen and/or Veteran discount. I have been a customer for over 18 years and am very pleased with the service. I have given you my account number as I have not had a service call recently.

They are always very friendly and on top of things. We were having trouble with our alarm system the day before Thanksgiving, and a service order was placed for the following week as soon as they could get us in. Unfortunately, it was not communicated with the service center and every time our low battery would alarm we would receive a phone call and tell them not to call back.. Unfortunately, I got upset with someone at 12:52 in the morning and apologized. But she was unaware of the service order. And things needing placed. Overall. You are an exceptional company, since you were American Alert. We been with you for years. The gentleman that came to the house was courteous, fast and picked up after himself. Very personal and wonderful to have.

As always, I never have any issues with Vector Security. The staff is always helpful in assisting me for my security needs.. Clifton was awesome. He helped me to finally get my app initiated because I really never had the app before only the website but now it is easier for me to see my system again anyone that I come across who is interested in getting an alarm system I will always refer them to Vector Security

It has been a pleasure for Clifton to do my upgrade on my alarm system, they promised me that it was going to be user-friendly and surprisingly yes it is. He helped me navigate through the app for future references. Clifton was very informative and giving me all the information that I will need to help me with my family members to get them started with the app. Also I would definitely continue to be a Vector Security customer because your customer service is spot on. Thanks again.

Cannot believe you sent an email with Home Security on a budget when you are raising your rates. I will be cancelling soon. Isn't that an oxymoron? Will get my service else where due to increased rates.

I was referred by a family I go to church with. They have Vector and are happy with it. Since mine was installed, I am finally able to sleep at night. I had a security system in my home in NC and hadn’t found a company that was recommended until Anna & Derick ** suggested Vector.

My community pays yearly for alarm service so we have no choice. For the past year Vector has been notifying me monthly by auto voicemail that no signal is being received from my home. In May I had Vector technician come to remedy this issue only to have it come back 60 days later. I even paid $140.00 so I didn’t have to deal with it going forward… Unfortunately the issue still exists and is being blamed on Comcast/landline! Comcast came and after spending over 30 minutes concluded the landline is functioning properly. NOW what??? Vector refuses to come back unless I am willing to pay AGAIN!

We chose Vector since the existing system was already built. Almost all existing components were compatible keeping our upgrade costs down. Since our smoke detectors were not monitored it was important to upgrade to get them on the alarm system. While upgrading they also did full system check and replaced need batteries and other sensors that were aged.

Vector Security had already installed 3 cameras at my property. I wanted another camera facing out from the front of my house and also a front door doorbell camera. Jason from Vector is our preferred installer; he is knowledgeable and explains everything very well. We always want him to be our installer/technician when we need service.

I spoke with technician, Mr. Dexter ** reference connection issues with several cameras at my residence. He stayed on the phone with me for over an hour to assist me in connecting the cameras to the Wi-Fi. He was extremely patient and informative throughout the process. I would highly recommend his service to any Vector customer.

I received a call from Vector Security saying my smoke alarm needed attention and set up an appointment for December 6th. It was not beeping at that time but did start a day later. My son put in a new battery and I can't get an answer from anyone if there still is a problem and whether they still need to come out.

I have been with Vector Security over twenty years and they have never let me down. The office staff is always willing to help and the field technicians are the best I have ever had the pleasure to meet. Always on time and efficient. If you have any issues Vector will work with you to solve them, be it an equipment problem, billing issues or scheduling, no matter what it take they will correct any problem. For any of your security needs I would highly recommend Vector Security.

We have not actively needed to use our system due to its outdated technology. Other much less expensive options are a better choice. Also they automatically renew a contract and make it extremely difficult to cancel services. My husband and I thought it had just run out after contract up but found we have been paying for it automatically without even using it. Lot of wasted money and now we see we have to send a letter to cancel. How outdated… much like the system… a waste of our time and money.

Curtis was on time and efficient. He called on the way over and let me know he was on his way. He explained everything to me thoroughly and answered my questions. I am very happy with our installation and service. I would recommend Vector Security and Curtis to family and friends.

I have been a customer of Vector Security for many years. Whether I needed a home visit or speak to a Specialist, my experience was very positive. I would like to especially shine a light on Ellen **. I was shocked when I reached out to her yesterday, and she remembered me after no communication for over a year. Her professionalism, guidance and support is a reflection of what a wonderful company you are because of employees like Ellen. I feel very safe and pleased that I am one of your customers. When I travel, I always know that Vector Security has my back 24/7 and if there is a problem, they are quick to help me resolve it. Thank you, Ellen.

Frank always does an excellent job servicing our system. He has helped fixed our door bell cameras and smoke detectors and is efficient and effective. I always request him when we have an issue and I would recommend Frank as a technician if you have a problem with your system.

We had a very difficult time getting a technician to our office to fix an issue. Gilbert came in first thing the morning and fixed the problem. Gilbert was extremely polite and knowledgeable and showed us what the issue was. Highly recommend Gilbert for other issues in the future. He was a complete gentleman.

Your salesman, Nigel, was so professional and knowledgeable about everything, from the App to the individual products like cameras, doorbells and the thermostat. It was such a pleasure to work with someone who was so knowledgeable about his work. Vector is a great company and has been so accommodating and easy to work with.

My alarm system motion sensors were not working properly, every morning at 3 am the alarm would beep continuously and would not stop. I tried to cancel and they said I would have to receive an email, print it out sign it, scan it back in and email back. I do not have a printer or a scanner. I need to cancel this service. Such bad service.

We chose Vector Security because we knew the person that was selling it. We have been pleased with the system. And we like the quick response. The people that we spoke to on the phone have been very nice. We have no complaints. The technician was excellent and fixed all the problems that we had.

I have a great experience with Andrew on the phone last night. Even though we couldn't get to the root of the issue, he did everything in his power to help figure it out and was very patient and helpful. I am looking forward to hearing back from a technician to come out and help solve the doorbell issue.

I choose Vector because I have had the best experience with Vector. It beats all other security companies. It's the only company for me. I will certainly promote vector to other clients. We will continue to have vector as our security companies.

Felt like I was "bait & switched". Was promised one thing, but then charged for things that I was told would be included at no charge. As I ran a small business myself, I always under-promised and over-delivered to keep my customers business and get referrals. Vector will get zero referrals from me.

I chose Vector Security because Hank introduced the system to me and explained all of the benefits. I am a fan of the how easy the user interface is to operate and how frequently I am alerted on camera movement. The app is also a nice feature, it allows me to view the security of my home while I am away!

Frank ** was my sales Rep, he did an amazing job explaining the different plans that were available to me and was very knowledgeable about the system available. Curtis called me up letting me know he was on his way. He came in with an awesome personality and was very courteous. He did an amazing job explaining the system and how it works.

Was not told about being locked into a 3 year contract until all my cameras around the house were installed. Was told to mail in my written notice to cancel the auto renewal but Latasha ** will not respond to my emails anymore to confirm she received it. I have emailed her 3 times over the course of 8 months. The actual application is terrible, the cameras are not good, and the service is bad. The company Ring has better cameras, better app, more user friendly UX and better customer service. They also don't lock you into a 3-year contract. I am moving and now have to pay for 2 years that I will not be using this. That's ridiculous.

We were conned into buying this product by a bunch of "college students" working with a scam gang who shouldn't have even been in our subdivision in the first place! Our door bell camera has never worked properly and you refuse to fix the problem! I can't wait till our contract expires so we can get another provider!

The repairman came outta next morning and told me it was the key fob needing a new battery. Took him 5 minutes. He checked it and all was ok.

Contract with Vector. Great service by Carlos. Clean, friendly and competent! Carlos arrived on time and finished efficiently. Carlos fixed siren tamper in a quick manner and checked all signal alerts.

I was a customer for over 10 yrs and when I paid an outstanding balance that slipped through the cracks, I was informed I could get service again but turns out I was misinformed by your representatives. I enjoyed the service when I had it for that time but being informed that I could no longer be a customer after over 10 yrs being with you all really sucks. I’ve reached out before concerning this matter so this is not my first time trying to get some headway to have services again.

The installation tech was great. His name is Curtis. He installed two cO2 sensors and smoke detectors and showed me how to use the app very very well. He is a smart guy. I wonder if he has any pets, like a cat or dog... Maybe many cats. Like he's a cat guy? Could be.

Curtis did a great job. Very pleasant! Seems to laugh a lot and talk. He did a perfect job, his name is Curtis with Vector Security. This is a whole article that needs to be typed to say he did an amazing job! We will need a couple more lines so he to be in uniform, I will refer him to all my aunt and uncles and god!

On October 31, 2023 I received a call while at my place of employment from my sister that Vector called stating there was a back door error message received at my home. I googled the number for Vector put in the zip code for my service location and was transferred to the Raleigh area. I sat on the phone for a very long time (mind you while on a break at work which turned into my lunch time given the length of the wait). the young lady who answered the phone stated she could schedule a service call which would result in approximately $35 fee which she stated is customary for a service call. I have not been able to set my alarm for most of the year due to issues with the system. Later that evening the monitoring system started to beep incessantly and of course, by that time your customer service department is closed.

I wanted to submit this survey and say "Thank You" to Carla ** --- she has assisted me a couple of times concerning billing matters and she has always been extremely courteous and helpful! I sincerely appreciate it. It's very rare these days that you find anyone who is willing to help in your time of need so again THANK YOU!

The gentleman that helped me today at my home was very professional, very helpful. Took his time to help me with my app. Very generous. Did the job perfect. No confusion, no mess ups. Looking forward to using Vector Security. I appreciate Arnaldo and I will definitely be telling my friends and family to use vector security protection for their home.

The customer service was great. She was very courteous, helpful and knowledgeable. She assisted me right away. I requested a monitoring certificate and received it in my email same day. I was very pleased with the service that I received. I highly recommend Vector Security. They're very helpful and professional. Always ready to help.

Don installed our system in 2003 and has been our service technician for the entire 20 years! He has been very helpful and is an extremely valuable asset to your company. He is the reason that we stayed with Vector all these years and did not change providers. Thank you Don for great service!

I was glad to know that you have a technician who just would not give up when they run into a situation from start to finish. Clifton worked on my security system until the problem was resolved to the point where nothing else could be done. I appreciate the hard work and great customer service.

We have been a loyal customer of Vector Security for over 5 years, and I felt the need to write you about my customer experience today. We recently had impact windows installed on the back side of our house, which required us to contact Vector Security to reinstall the sensors. Our Ring doorbell was also not syncing correctly with our Vector app. Understandably, we expected this to be a very straightforward service call.

This was a struggle from start to finish. The cust. svc. people were very courteous & tried to be helpful, however there needs to be on-site technicians available at much shorter lead times. Mine was 11/1 as 1st site svc. visit. Also when we finally got the battery container opened, we found there were 2 std. AA batteries (corroded) inside, not the CR123A battery I was told was the correct one & paid $9.99 for. Also, the video with instructions on how to install battery WOULD NOT OPEN... I tried many times. :(

I wanted an upgrade. I have tried multiple times to contact someone for answers about the system but never can reach anyone. There are things I need to know about and don't know how to get back to where I started. I was with Brinks and they answered every time I called with a problem. What can be done about this problem. The young man who installed the system told me he lived nearby and would help me anytime I called. He never answers his phone and neither does anyone answer the numbers that I have.

Great help and awesome services, I was able to collect all knowledge from the tech Julius! All system features were shown and he had a great attitude and personality! Great demonstration and walk-through for system features. It was great being able to personalize the system to this location and also have an overview of all functions.

I been with Vector Security for a while now and just thought that it was time to get more protection. I was very impressed with the professionalism and knowledge of the technician. I like the demonstration he gave me about the view of the cameras and how they work. Then on top of that everything we talked about was right on point, the views were very satisfying to me. I appreciated all the work that Clifton did. I know that it wasn't easy due to the rain but he was able to make it happen.

I chose Vector Security because I had my current system installed installed by them. This was an add on to my current system. My interactions with the staff at Vector was great. The installation went very well. The installer was phenomenal. He was very professional and efficient. He installed the cameras with great ease. After the installation he thoroughly explained the working of the system and he showed me how to use my telephone to access the system. Then he asked me if I had any questions about the system before. I was very pleased with the whole experience.

I've used Vector Security for about 20 years. I've been very pleased with the service in that time. The technicians provide excellent service and are very knowledgeable. The people that I spoke to on the phone were very good as well. I would absolutely recommend them to anyone that is looking for security.

I've received multiple calls about faulty sensors and need for a service appointment. No problem; I called customer service. I was on hold for 30 minutes only to have the line dropped. I called back but was put on hold for another 40 minutes before giving up. Can someone please get back to me? Get some more customer service agents!

I've had service with Vector Security since 2019. I have no problems with them. They have good customer service. Whenever I call them for help, I always get a quick response. Their service is excellent. The technician that came to work on my system was very helpful and fixed all of the problems and also recommended what could be added for more protection.

Kevin come out to update my camera system to the new security alarm cameras. Kevin had the new cameras up and running and helped me get the new cameras on my iPad and phone. Kevin went over all the icons on all the different things that the new cameras. Kevin is the best alarm installer and the only one from Vector that I want to do the work.

Tracy has been here before helping me and this time I needed a camera looked at. She identified the problem and solved it for me by troubleshooting and then making sure what she did gives me the best results. She is very knowledgeable and works with me at my pace explaining everything.

We have used Vector Security for almost 5 years and have received great protection and service. Recently our system needed an update and the service tech that came out was professional, respectful of our home, and very knowledgeable of the system. I’m just minutes we were back to all system working properly! Thank you Vector!

Out installation tech Arnado was a perfect example of the consummate customer service technician. Professional, friendly knowledgeable and proficient, he installed our system, thoroughly explained it to us, and left only AFTER determining he had done everything possible to ensure our familiarity with Vector's product, services, and our home system's technology. Having spent my working career in customer service in one form or another, I truly admire someone whose instinct is to look at the customer and not the clock. Vector - please keep Arnado in the field or provide him the tools to train carbon copies of himself!

I moved 9 months ago to a new address and was attempting to cancel my service at **. When I called Vector to terrninate my service, I was giving the run around to different departments as if no one knew what to do. They eventually connect me to the people who initially came out to install the lock. The woman informed me that I was under a contract and I cannot discontinue services. I proceeded in asking her what did I need to do in order to break my contract and she abruptly hung up the phone on me. This pass weekend, I receive 3 calls after 11:00 pm from Vector Security stating the alarm went off at ** and I told them I no longer own the house, but they kept calling me. I'm in the process of going to the Better Business Bureau about this matter, if it is not settle with Vector Security. I received the worse service ever and I do not want to continue my service with Vector Security.

Vector Security provides excellent customer service, value, and alarm response time. My customer service person exceeded my expectations while working with me in regards to a contract renewal process. All my questions were answered in a timely and professional manner. The answers to my questions were accurate and when extra research was necessary, I did not have to do the research on my own; it was done for me.

I canceled my security because I forget my password and you wanted to charge me $75.00 to reset a password. I don’t think it cost $75.00 or $25.00 to push a button to reset a password. The woman I spoke with was very rude and said if the alarm goes off no one will be able to shut it off.

Antonio did a very good job and was very knowledgeable and helpful. Thanks, I feel better about leaving my dog Keiran alone now. I am definitely looking forward to my experience with this new system. Thank you for having Antonio come out.

I have been a Vector Security client for more than 25 years. I have had both business and multiple home accounts over the years. I have been very satisfied with the majority of my experiences. The last 2 installs were done by the same technician Mike **. He is knowledgable and courteous. I highly recommend him.

Our alarm has gone off twice and we have not gotten a call and we would like to know why. We pay 10 dollars month thru our HOA and we don't know why we don't get a call as we have in the past. Please advise. We just want to know if we need to do something more to get the phone call.

Updated on 12/02/2023: I had to replace a patio door and called to have the alarm removed on the day before installation and re-installed the day after installation. This would cost $200 for each! I said I would just cancel and was told that required 30 days notice. Vector sent me a form which I completed and returned. I removed the alarm myself -- just held on with adhesive - and saved $400! Then Vector failed to terminate my account and billed me for another month after the 30 notification. No one entered the account termination. Please send me $40.

I spoke to Carlos and he went above and beyond to help me and I can’t say enough to express how happy I was to have got him. I have been with Vector a long time and talking with Carlos is one of the reasons I will remain with you.

I'm Mr.& Mrs. ** daughter and I almost forgot to complete this survey for Clifton, it's a good thing he texted me to remind me. It definitely would have been a disjustice if didn't get an opportunity to express what great service we received. Clifton & I spoke back and forth on the phone to make sure we were on the same page. I wanted to keep it as simple as possible for my parents. I have a Vector Security System also but when I came over to my parents' house it wasn't the same as mine. I couldn't do anything but laugh because their system is fancier than the one that I have. But with Clifton's assistance we were able to get through it. Thanks again

I'm very satisfied that I was able to upgrade my system at my house, I also have a system at my place of business but it doesn't look like my new fancy screen. When It was done the technician was very well versed on teaching me on how to use my new system. I really appreciate great customer service and Vector Security will always be my choice to business with.

Vector Security contracts with my homeowners' association. I purchased SkyBell from Vector. I spoke yesterday and today with technical support representative, Anthony **, to resolve an issue. During the course of the calls, Anthony displayed knowledge, patience and courtesy. The manner in which Anthony handled my issue reflects extremely well on Vector Security.

Frank has been to our home several times over the past several years and I have never left a review but wanted to recognize his Efficiency in troubleshooting problems and maintenance! He has always been on-time, polite, very knowledgeable of his work! Thank you for your time and seems to always leave us with a resolution!

Very satisfied the way things worked out for me with this installation. I'm a business owner at Rick Anderson Fitness, I wasn't able to use the cameras that were existing in my building but thanks to Clifton he recommended that should take advantage of the promo that Vector Security was offering. When he told me that the cameras free I didn't really care about the of the sentence, because I had a real need for those cameras and I plan to get more very soon before the promo ends. I'm very pleased with the whole process and I will definitely recommend vector security to my business circle as well as my family.

Vector Security has been our service provider for 20 plus years. Had new glass break sensors, remote garage sensors and video door bell installed today. Great customer service. Very Knowledgeable, friendly and courteous. Job was done very efficiently as well. Cleaned up after the job and also had technical knowledge to help with the apps.

We have badge reader issues in two offices, now one of our offices the employees can't get into. When I try to call support I get put on hold and then disconnected. Our main office continues to have issues with badge readers and I have tried multiple times to schedule a tech to investigate. When I have reached someone they said someone would be coming to help and no one calls back or shows up.

We chose Vector because we had them in our previous home and were very happy with their products and services. Our salesman Jeff was very helpful in giving us options for what our house needed. Our installer, Nick was terrific as well, even coming out on a Saturday. They both really took their time with the installation and made sure all of our questions and concerns were addressed.

Two weeks ago, I spoke to Natalie about updating our system. Since I had no contact from Vector scheduling installation, I called Natalie today. I decided to cancel the said installation. Natalie’s response was, OK. We have been with Vector for over 30 years, what is offered now as the years roll on is something I am no longer interested in paying for. Your customer service; Service, monitoring, and now sales, lack what we are looking for.

This review is based on my recent experience with Provision Home, the local Vector Security contractor. Due to rising prices and equipment that doesn’t work correctly, I tried to cancel my security services. I spoke with corporate Vector before looking into all options and was told that I could cancel, but I needed to contact my local representative, Noel **, for the cancellation form. I did contact Mr ** and once I explained that I wanted to cancel he became very defensive and rude. Under the guise of helping me out, he informed me that my contract had just auto renewed (without any warning to be able to make changes, so being a client for 4 years at this point I was unaware of the date) and because of this I’d be sent a bill for the remaining 11 months that would be due!

My Service tech was wonderful. His name was John. He helped with all my concerns, fixed and the issues we had. He went above and beyond to help fix all the issues and answered all the questions. I would recommend him and the company to my friends and family. I'm very pleased.

John was a great tech. He helped me with my education of the security sys And any quest I had about it. He helped set up my app that was never on my devices before and allowed me to arm and disarm the alarm system so I will be able to do myself l. He was very professional and courteous.

Bob ** installed new panel to update & upgrade our current system. Bob also made recommendation to replace all smoke detectors - as he noted they were probably original to initial installation. Installation was successful, all devices discovered and working. I was able to VERY QUICKLY send remote commands from Virginia location to Delaware home. The new panel is noticeably quicker and more rapidly responsive. As usual - Bob is professional, knowledgeable and so easy to work with on any alarm issue we have!

I just want to let them know that if it wasn’t for Mr. John ** I wouldn’t be with Vector. I know John for 17yrs when he was with ADT, he is one damn great technician, I should know because I’ve been doing technical work for 38yrs for HVAC and I also am a mechanic for American Airlines. Overall I give John the best rating that you can have. Thank God Vector base him no one better than him. Thank you.

We have had Vector for 11 years and we wanted a smart lock due to our disability. The technician was very knowledgeable and was very helpful with the installation and instructions process. Dan was very helpful and knowledgeable as well as patient with this project. We were considering Amazon and getting the handyman to install it but I’m glad we went with you guys!

We received the best experience ever with a technician, the most impressive thing is that the tech was on time, very polite and professional. My husband had mentioned to me that he liked the way the tech took his time to explain to us about how the cameras were going to work and what we are going to be able to view from our doorbell. Due to the activity that is happening in our neighborhood, the front of our property is a very sensitive area. The tech did recommend an additional camera in the front which turned out to be a very satisfyingly. The view was incredible. Clifton you did a great job and thank you for helping us feel at ease.

I just want to say thank you to Andrew ** for returning my service call and fixing my motion sensor alarm issue. I was not able to reach anyone else earlier and it was going to be a long night. Andrew was very knowledgeable and quickly solved my problem. He was a very friendly young man and I appreciated his help.

We had Vector at our previous house. Rygell did a great job installing our system. Our house was built in 1800 so our installer did a great job getting all of our camera and equipment working. Rygell also helped us figure out we needed an internet booster and helped with that issue as well.

Family recommendation. Mike ** was excellent, friendly, and extremely knowledgeable. He was able to answer all of our questions. He also checked everything thoroughly. Mike was very clean and neat. he also explained various battery types to us. He knew before he came to bring two different types of batteries. We were really impressed with that.

I have been with Vector as a customer for a little over four years and my system started having an issue yesterday. The monitoring station called me right away to check and see what was going on and try to offer help getting things situated. I ended up getting a tech out the very next day and had all my issues corrected. Been happy with the service.

Every time I ask for Information. Delores is very helpful and responds fast. She is the right person to call or to send an email. I wish Vector Security had more employees like her in all the departments. Thank you, Delores.

I have an account with Vector. I have a service plan with Vector. Bob ** is my “go to guy” for help with my system. He is always very helpful and considerate and patient when I have questions for him. I can even call him on the phone and he can walk me through the situation and get it resolved.

I received excellent service. The service provided was completed in a timely manner. The equipment was installed professionally and to the specifications that were promised. All my questions were answered. I was offered several options to meet my needs. I would definitely recommend Vector Security services and products to others.

I chose Vector Security because my parents have been with your alarm company for years. When I opened my door one time I was scheduled to have a technician for service a year and a half ago I saw a familiar face I had just met thru a mutual friend but did not know he worked with company. I have never had a problem with Jerry. I just prefer Dale because I’m extremely sick and have had a stroke and he’s patient with me taking the time discussing the problems with my system as well as showing me how to maneuver around the app. My doorbell camera overheated and got extremely hot. You could obviously see said battery had exploded and was separating itself from the actual camera. I told Baton Rouge Technician and said she was going to have to charge me for coming out and, "I said absolutely not. Your device is not working."

Kevin the installer is great. Kevin was on time for the installation of the new product. Kevin was the original installer when I was building my house. His product knowledge and customer service is awesome. Kevin and Ben work well as a team. Ben ** my salesperson was helpful and easy to work with.