Vector Security Reviews

My wife won this system during a raffle. We were very pleased with the system since it was installed and we still are. The problems with the system have been very little and it seems to work fine. And I would recommend Vector to anyone that asks me what system to install. The system got better with the upgrades.

I chose Vector because I believe they have a legit alarm system that makes me feel secure. I heard about them through a friend who is a realtor. They were helpful the day they came to install system and taught me how to use the app.

CURTIS WAS AMAZING. Answered all of our questions. He was prompt, professional and quick, very pleasant, no issues. Would recommend him to others. Please feel free to use us as a reference. I hope the monitoring and follow up are as good. Thank you very much

Ray arrived right when he stated he would. He was able to identify we needed an upgrade on our system. He performed the task in a timely manner and explained it all throughly. We are extremely pleased with his professionalism, the job he preformed and most of all his pleasant personality. He even remember us from a previous residence where he serviced our system years ago! Thanks again to Ray!

AJ provided great customer service. He called before his arrival and arrived timely. He checked all of the sensors, replaced batteries and made the necessary adjustments for our alarm system to work properly. Great experience and would definitely recommend Vector to family and friends.

We have been with Vector Security since 2004. The technician (Dave) was polite, friendly, and respectful. He didn’t mind putting slippers on his shoes before entering our home. He was proficient in his duties; changed the battery, checked all of the glass breaks and doors contacts.

I have had a very good experience with Vector Security. Never had a issue with doing business with the company. I currently live in Maryland and probably will be moving back but this is for my Dad & Mother’s house. I enjoyed speaking with Clifton, who definitely displayed a lot of patience with working on my alarm system. He was very professional and neat.

System upgrade 5G compatibility. Technician (Bob **) was great! Provided the service needed and was very helpful providing assistance with re-setting mobile app. Would recommend Vector to my friends and associates. He provided very useful information about my current system and the need for a possible upgraded system in the near future.

Long-time customers. Todd always knows just what we need at our residences and business! Curtis was so very helpful, clean & wore a mask as my husband just had heart surgery. Curtis also suggested a few changes and add on that were perfect for us!

Thank you Brenda for getting all of our payroll straightened out on your day off! You Rock Vector security and keep us rolling! We all appreciate your hard work and attention to details. It makes a difference when someone goes the extra miles.

There is no guarantee on motion & alarm system if someone broke your business. Vector Security doesn’t care. They want only their monthly payment. If you argue with customer service you will get rude answers. They said it’s equipments we can’t do anything.

We always have the best customer services experience, with the Sales team Victoria and one of the best Technicians we ever had, very professional in his job, Nick, thank you very much. We will highly recommend, Vector Security for home and business, we have Vector Security for both.

Joe was one of the best technicians I have ever dealt with. He explained everything to me. Did a fabulous job. Made suggestions to make my house safer. He was an absolute pleasure to work with. If there were more people in the world like him the world would be a better place.

Good reviews, good customer services. Need to cancel service due to leaving Florida. Leaving Florida to take care of family member. Thank you for good years of service. If further Information is needed, please call number listed above!

Customer service is horrible! Cannot get any help! FAULTY System DOES NOT WORK! We have a camera that worked for maybe 6mths and they keep saying it is our internet! Even when service comes out they check our internet and say it is plenty, but as soon as they leave next day it is not working! I pay my bill monthly and this company does not stand behind their equipment. I wish we never had switched from ADT!

Hello my name is Deana ** and on behalf of my son Byron ** I just felt that I need to put this out there. I’ve been asked to my son to get an alarm system in seven months time in in time out and I have to admit customer service sales rep helped us out with getting a more updated system. And I’m simply impressed with the technician Clifton very polite, courteous and professional. And he did a magnificent job. Thank you so much for having such excellent staff this installation was painless, I really appreciate all that was done.

After speaking with several people trying to get answers to question I had concerning my camera operation I finally spoke with Tearra. She was very professional and after working with me for quite some time we resolved. I had answers to my questions. Although during some of that time we discovered that my camera system was not working. But overall Miss Tearra was wonderful, very knowledgeable and professional employee.

A neighbor introduced Vector Security to me. The systems works great I am looking forward to using the cameras. The salesman and installer for Vector Security did a great job explaining their products. They were very good and efficient in their work. I would recommend this company to friends and family or anyone wanting to upgrade their security system

I'm current customer with Vector Security and it is good to know that the level of service remains the same, it was a smooth transitions getting my system relocated. Your tech Clifton ** was very professional & courteous. I was very happy with his level of making sure that everything was cleaned up behind him

Service was excellent in Virginia. When I moved to Florida, I hoped for same level of service. System stopped because of hurricane. I called in for service. Office was too far from nearest service; so I finally had to give up and canceled service.

Nick was on time and did a great job, he’s a very enthusiastic worker, and I really enjoyed his professionalism and his clean work ethic! And Nick installed my previous home in June of this year. He done a great job then and a great job today!

We purchased an alarm system because we wanted to feel safe and secure. Our experience with Vector has been very good. We have never really had a problem with the system or had to call them for any reason in the nine years that we've had the system.

Hello, My name is Mrs. Arthurene **, and I am writing to cancel the service and request a refund of my $69.99 for the service and customer service, that I have not received. My husband passed away 20 September 2022 and while trying to manage and secure his property I called to get the cameras back up and running. I called on November 8 to update account information to have eyes on the property on account #** and paid $69.99. So, what am I paying for? 1 camera in the house was VECTOR SECURITY camera and there are no sensors in the house and no glass break alarms, nothing protecting the house. The technician stated that the 7 of the 8 cameras placed in and out of the house are not VECTOR SECURITY cameras and are not wire to the alarm system.

April ** is the best service associate at your organization. I have been dealing with an annoying smoke detector for the last two weeks and most of your associates are so quick to just transfer the call and let someone else handle the issue. April took the time to understand the issue I was facing, helped offer potential solutions, and gave me her direct number in case the issue persisted. I have called Vector at least 6 times in the past two weeks, and April was the only polite and helpful associate. If my review was just for April it would be 5 stars. Unfortunately I dealt with so many other associates that just passed the buck to the next person and provided no support. Without April’s assistance, I would give Vector’s service department 0 stars because they provided 0 assistance. I would love to speak with April’s manager to express my gratitude for the service that she provided.

Ben has been amazing and beyond helpful in getting our security system to the next level. He is always available and quick to respond to any text, call or email and gets things done. Ben wants you to have the best system within your budget. And a special shout out to our install guy - Dave...I think. He was very professional and fast. Lara & Todd

Technician here on time, very professional, communicated effectively, respectful of our property and time. Extremely knowledgeable, prompt. Smooth installation and explained in detail, left no question unanswered. Took work to remove old sensors and even took out old system's panel. Was able to allow us to be able to continue to do what we had to do while he was here working, both inside and out the house

I’ve been very happy with my services. Vector Security glad to know I’m with the company that values the customers by helping us upgrade our system. Also I’m glad to know that you have technicians that are sensitive and professional enough to know the customers' needs, although I was not able to use my doorbell camera Clifton recommended that I can still benefit the use of an outdoor camera. Now that’s customer service. Good job. Very happy with the results.

My family and I have been with Vector Security for a while we are relocated now here in North Carolina. I’m really impressed with the level of service that I have had and with the technician Clifton. He has worked tirelessly on getting my cameras in my desired areas. Great job. Looking forward to doing continued business with Vector Security.

A.J. is a very knowledgeable, efficient technician. He arrived on time and let me know when he was going to be here in advance. He inspected all of my sensors and made sure they were working properly. I hope you consider a big raise for him. Loyalty and good help are hard to find.

A friend of mine works for Vector and he had them installed it…. I have been with Vector for 15 years.. I have given a long time to be happy… and recently have not been happy..I would like to be safe and happy with the system. Vector is a company that didn’t respond quickly with my concerns.

We are very happy with everything with the system. Frank was great to work with and Curtis did a great job with the install and setup and explaining the equipment and the setting up of the application for the phone. We are so happy to be rid of ADT finally.

Curtis was very informative. Frank was very patient and helpful. I would recommend Vector service because they were accommodating, and friendly. Curtis was on time and finished in a timely manner. Curtis used shoe covers when walking through my home and was easy to understand.

Torrence ** (Customer Care Tech Support) was amazing and helpful in resolving my issues with my camera and video recordings. He spoke up for me and explained my frustration to Alarm.com and was definitely my advocate in getting this issue resolved. This was Torrence calling me back multiple times over 2-3 days until he knew for sure my issues were resolved. I cannot tell you the last time I worked with someone who actually cared and was so helpful with any company. It seems like everyone these days pushes the problem to the next in line, but Torrence followed it through and made sure I was happy with the end result. Thank you so much Torrence!!!

My name is Kevin and the reason why I decided to keep Vector Security, it’s because of the staff that I have dealt with never been disappointed and today showed me a good reason to stay a customer. The level of service from your technician Clifton was very impressive and I like that he explained everything to me about my new security system. Great job.

Kevin is always a pleasure to work with. I have been working with Kevin on this project for several mouths now and he is always on time and in a good mood. He helped get the app on multiple phones and showed us the touch screen operation. Looking forward to working with him on future projects.

Kevin was fantastic, friendly, good listener, efficient, great representative of company. Kevin worked with me to get the system to work the way I wanted it to by added a simple "relay"! Now I can get notifications on my overhead garage doors. Pleasure to work with. Regards. Ron **.

I was given an estimate for hooking up a pre-existing camera system for $2759. When the techs came out, they did not have to run any wire because it was already there and pulled into the office. Our program recorder we had previously purchased from you was compatible with the cameras in the new facility, and we already had the phone app because we are already customers. Because of that we cost was reduced to 2314. $114 for the power supply and $2200 for one day of labor. I usually don't complain, but $2200 in labor seems a bit outrageous to me. Bill has been paid, I just want to bring that to your attention.

Vector has been our security company for the past ten years. Gerald ** is one of the best technicians I have had the pleasure of knowing. He always does a great job and takes care of his customers. Mr. ** had to climb on a scaffold in order to install the contacts on the second floor.

Your serviceman Ray is a wonderful representative of your company. His professional knowledge is outstanding and his customer service is thorough. He sincerely handles all questions, even with our senior citizen understanding. I will gladly refer him to my friends and associates.

Great installation experience. Kevin was on time, friendly, thorough, and took the time to explain all the aspects of the new security system. He also was sure to understand our needs and flexible to customize the installation to our requirements.

It was a great experience. Curtis was very informative and very helpful. He is extremely professional and was very kind to our dogs and children. He worked very thoroughly, quick, efficient. When he was done he went into great detail explaining the new app and setup. He gave me detailed instructions about how to easily use the new system. All of my questions were answered in a very detailed and easy to understand manner. I would highly recommend him and your entire company to our friends and family.

We are very happy with the service we received both from the salespeople and technician. The technician always showed up on time, was friendly and was very quick to install. The app is user-friendly and convenient. I would recommend this company to a friend.

We are very happy with the installation of our security system today. Curtis was able to answer all our questions and made us feel very comfortable using our security system. We would definitely recommend Vector Security to anyone looking for a security company.

Curtis was great with explaining and installing our new system. He took his time with us to make sure we were knowledgeable working with this new system. The original contact person was also courteous and pleasant! Both individuals were fantastic to deal with. Thank you!

AWFUL. If I could give zero stars, I would. Customer service is HORRENDOUS. We signed a 3 year contract and as soon as it is over we will be finding a new security company. Our security camera has been nonfunctional since last December. We pay to have a security camera and it does not work. We have filed multiple complaints, requested help through the app, called several different phone numbers with no response. FINALLY got ahold of someone and set up a time for them to come out to replace our camera. They called the day before and CANCELLED on us. We got it rescheduled. They told us between 4-6 pm on this particular day. It is currently 7pm as I am writing this review and NOBODY has been out to our house yet. VERY DISSATISFIED AND DO NOT RECOMMEND!!!

All the batteries in my wireless devices were running low. David came out on time and changed about 25 batteries in all the devices not just the low ones. The also was a malfunction on one of my panels and he corrected that and it is now working properly. He took the time to explain things and even helped me with navigating the app so I could view my camera feed better. I am very thankful for David and his patience while I work from home. He performed his job quickly and quietly and sent a text letting me know when he was done.

This security system sold itself by priding that it was better than ADT. So we were sold. My house has been unprotected for basically the entire month of October. We put the sensitivity on the camera high, because there was a loose neighborhood dog and owner pooping on our lawn and we couldn’t seem to catch it, or rather the supposedly super high tech quality camera that they promised, wasn’t catching it. On month two of having this security system we woke up to a bunch of notifications because a spiderweb had caught onto the camera over night. By the 13th we got a notification about running out of space. So we quickly went and deleted videos. But we noticed that we were no longer getting notified of people walking past our lawn, or even deliveries in front of our doorbell.

Rita was very prompt in getting back to me after I had left a message. She provided the insurance certificate I needed with the same phone call. She had also advised that she had sent a certificate to my insurance agent last week. Good work!

Absolutely pleased with the service from Vector. Far exceeded my expectations from start to finish. Great system and awesome cameras. Beyond satisfied with the work that was done today. I look forward to doing business going forward with Vector. Thank you.

I like Vector Security because of their customer service, that a big thing for me unlike the other company that I had to cancel my services with. I had the opportunity to meet the tech who happens to very nice and very helpful, I would definitely be that word of mouth for vector security.

An exceptional experience from this company. I appreciate the very quick turnaround to get me taken care of today. Very professional work done by your technician. Could not have asked for a better experience. Thank you so much Vector Security.

Totally thrilled with my system that was installed today by Vector Security. Very professional and neat installation done by William. The app is very user friendly and I couldn’t possibly be happier with the cameras. Thank you very much for everything.

We have had Vector for a long time: needed updating; Michael updated our system and did an excellent job. Very knowledgeable and very courteous to us; He was on time and diligently worked getting out system up and running; would stay with vector just because of him.

Vector Security acquired the company I had my system originally. I needed some updating on my system. I liked what I saw so I stayed with Vector. The contractor I used for remodeling recommended Vector. I am pleased with the service.

On time for the start of the installation window. Took care to best hide the power supply lines to the three new external video cameras which needed to come into the house (through a 1 foot think old brick exterior wall) and then plugged in inside the house. Also, a very friendly installation person!

Curtis explained a valuable upgrade option for a new control panel. He was courteous and worked efficiently. He was also very polite. He helped me set up the app and users on my cell phone. And his knowledge of the screens and how the app works was exceptional. I would recommend Vector and Curtis to anyone looking for a security system.

I had an appointment for a scheduled service between 8 and 10 AM today. No one showed up. I tried calling four different extensions including service installation, billing and sales and could not talk to a human being. I am also told that I was to be charged a $10 "fuel" charge for them coming to my house to inspect and change your battery. I already pay a monthly fee. I still have motion detectors which I could never use in my house even though I told him I had three cats and I was told that would not be a problem.

I have been a customer of Vector Security for many years and have always found them to be trustworthy and reliable. Their installation and service personnel are well-trained, courteous and prompt. The office staff are very helpful and friendly. I will happily continue my business relationship with Vector for the foreseeable future.

Chose vector because of the customer care they provide. System is easy to use & feel confident that home is secure while were in/out. Curtis & Tonii were professional and experienced. We're Happy Vector customers and would highly recommend to our neighbors and friends!

I have called this company 8 times and have left messages regarding an issue we are having. It's been over a month and still no one has called us back. I would appreciate a call back. Please ask for Cori.

Ryan, Toni, and Curtis were all very professional. It is very obvious that they know what they are doing and do it very well. We were very satisfied with the installation by Curtis. He explained everything and walked us through the application on both our phones and tablet. Made the process less arduous.

Daniel ** was very helpful showing me how to turn on and off the video rules for the camera motion detector. He was courteous and explained everything. He did a great job. I would definitely recommend him as a knowledgeable employee.

I am so very pleased and satisfied with the outstanding job that the young man that came out today. He was very neat and thorough from the moment he arrived until he left. Thank you so very much for a great experience. I appreciate it.

I am always pleased with the professionalism of the Vector representatives. Allen ** installed cameras at our home on October 10, 2022. This was our second time meeting Allen. Allen is always professional, takes the time to answer our question and is very knowledgeable about the products being installed. It is an absolute pleasure working with Allen. At this visit, Allen took the time to explain the system and how to access the cameras and customized the camera to our personal preference. We are very pleased with the service we received. Allen was very patient in explaining the system making sure to answer all of our questions.

Our install was wonderful and informative. Mr. ** presented the system in an understanding manner. Mr. ** is a great asset to Vector. I am enjoying the key less entry and I like that I can set temporary codes for family when needed.

I choose Vector because they’re nice and responsive. The technician Aaron that comes to my house is amazing and very knowledgeable. I needed a new system and they were helpful and Aaron was patient with explaining everything to me. Thanks for helping me keep safe and secure.

Because they are likes a first responders. And their device is great. Best customer support that is always available for me and my families. Thank y’all for good support. Great job. I will recommend Vector to my friend and family.

Thanks Dave for taking all of my request and helping me feel safer in my home! I know I had several request and you listened and helped me with them all. You were very knowledgeable of everything I asked for. I look forward to being a customer of Vector Security.

Mary, our sales rep is fabulous. She’s always there for us, even after the sale. Jim, our serviceman, I just can't say enough about how helpful, courteous, and professional he is. He makes sure I understand the system & answers my questions when the job is completed.

I had a great experience with the alarm installation of my home. I really respect the technician’s professionalism of how he handled us forgetting our appointment with you today. Very kind and understanding. Very nice work on the camera installation and I appreciate the fact that he cleaned up before he left. Great job!

Vector Security was chosen to complete this project because they were the original F/A contractor for the shell that Keelan's build out was located. Vector stayed on schedule and took care of additional requests with no problem. I look forward to working with Vector on future projects.

Today, 10/06/2022 Tim from Vector Security visited our home for a camera installation. His professionalism, customer service skill set could not have been more exceptional. This is the second service call he has made to our residence. Although he was here for a separate reason, I initiated inquiries on an outdoor camera. He answered all my inquiries even showing a camera display as an example. He immediately sold me on the security of having a camera installation. I hope he is viewed as an asset to your company. I would highly recommend him to any family or friends. He exhibited patience, courtesy and a easy going attitude that put me at ease making no question seem insignificant. Please let him preview this review in his next performance review or sooner. Thank for hiring such a dedicated employee.

I met a sales rep at the stock yard. He talked to me about an alarm system and he came to my house to get me signed up right then. I have no complaints about the service. It makes me feel safe at night because I know it works.

Great experience. Kevin very professional. He took the time to show me everything that was going to be installed and the locations. Kevin showed up on time, work until the job was done. Kevin got the system on my and my husbands phone. Explained the app and website in detail. Again this was a great experience.

Vector Security was installed when I bought the house. I stayed with the company because the service is great. Never have any issues with system or customer service. All my questions are always answered. Staff knowledgeable and pleasant.

The rep Tierra ** provided excellent customer. I called to ask for assistance in getting instructions for how to download video. I attempted several times to get the answer, but no one had been able to find the instructions. Tierra contacted several departments and finally was able to get the help I needed from her manager. Tierra was very professional and helpful. I appreciate what she did.

We have had it for a very long time so I don’t remember. The service man who Joe **, was very friendly, courteous and professional. He also was very knowledgeable about some products we are considering.

Best price for the area. Both, the salesperson and installer were very knowledgeable of the system and both were very courteous, Helped program cellphones for system. Was able to use existing equipment, which was a substantial savings for me.

I am absolutely thrilled with what was installed by Vector Security. Very good job by William who came out to install my system. He was very knowledgeable with his work. I love the system and the cameras that I now have. I appreciate everything.

This is an awesome system that I now have at my house courtesy of Vector Security. I couldn’t be happier with the wonderful experience from customer service to the installation by William the technician that came. Five stars for great service!!

Hello my name is Robert and I’ve been a Vector Security customer for some time now. I’ve never really had any issues with Vector Security. I had a dead battery in my door lock and the technician came out and change the batteries, sold my wife on these cameras. As I told the technician Clifton that he won’t be out here if it wasn’t for that but I have to say that I am happy that we now have them. Clifton very respectful, knowledgeable about his job and meticulous about his work. I’m happy that he was the technician that came out and did my installation. Second to none. Thank you and have a great day.

I could not be happier with Vector Security for the amazing customer service. I love the system that is here and the doorbell camera that was installed today. The technician did an outstanding job showing me how to use the system and was very friendly.

Actually I choose the previous owner Night Watch Security. My niece was employed by Night Watch Security and they had a promotion to get free monitoring equipment and I only had to pay for the monthly monitoring service. Thus far Vector security has been great. They call me when the alarm goes off so I know they are monitoring my home. They let me know when my battery is low even though the equipment makes annoying beeping. I have not had a break-in since before I had the system installed. I did have to get new equipment because the hot water hose bursted and damaged the main console.

Vector was chosen based on (a) friend and family recommendations and (b) excellent customer service. Chris, the technician, was OUTSTANDING! He was respectful of the property and neat in his installation...Efficient...Patient and comprehensive in his response to questions and concerns. He is an asset to your organization.

Absolute scam artists. Was told when I installed this system I could cancel if/when I moved. I was active duty military when we purchased our home and bought this security system so my would would feel safe when I wasn’t home. When we sold, I was told it would cost 550 dollars to cancel my contract. I saved up the money to cancel the services, and called back when I had the funds and they old me the new total was 1750. Terrible customer service. Absolutely do not recommend to anyone.

I called Vector because my doorbell was not working properly. I called in June, 2022 and did not get an appointment until September 9, 2022. After the technician came to my house. I received a bill for $10.00 for gas. This is ridiculous. If I knew that I would have been charged anything outside of my bill that I pay monthly. I would have not signed with Vector. I'm so disappointed and will be contacting the CEO.

The equipment itself is great. Very affordable and easy to use. The customer service is a very different story. I can never speak to a live person, and no matter what number I call, it always transfers me back to the same voicemail. It's disappointing to put your safety needs in a company that you can't get in touch with.

Vector had the best price, best communication with client. Sales representative was able to clearly review and explain system and equipment. Vector monitoring was already in place at the site and familiar with the tenant. Expected lead time for installation was satisfactory.

We canceled our landline phone and we were told that we would have to purchase a piece of equipment for $200 and our monthly rate would increase by $10. We decided to cancel at this time. We were satisfied with our service. Thank you.

We chose Vector because the previous homeowner had Vector, so we kept your company when we purchased the home in 2005. We have had excellent service ever since. Our service tech today was Bill...he was very efficient, professional, and quite knowledgeable in his craft. Thank you for protecting our home.

On time, excellent communication, and so helpful! Would absolutely recommend. Service person was knowledgeable, fast, and answered all of my questions. It made the process so easy and stress free. He was great and helped me learn about the new features on my panel. Thank you!

The technician solved our problems as well as repairing a device that was not listed on the initial phone call when setting up the appointment. He was professional and efficient. I would highly recommend him with any Vector Security related issues

We have had Vector since we moved into this location in 2007 and have been very satisfied with the service. At one point we had 2 locations and Vector was able to monitor both and keep us informed of items that needed our attention.

Kevin started the project back in July and I've been in touch with him on multiple times. He's very responsive. He will reply with the answer I need or call with the answer to my question. Needed final explanation of the system and we were scheduled the need day. Very pleased with Vector Security overall and would recommend to a friend.

We stay with Vector Security because the technician is very knowledgeable and his work in impeccable. We are always very satisfied every time he comes to do work here. He is certainly an asset to the company. As long as A.J. is with the company, I would like him to have him assigned to do our service.

Your office contacted mine regarding updating. Tierra ** was incredibly helpful. She was quick and attentive. She was quick to edit the contract and make sure everything was correct. I will admit, this part requiring a certain amount of words is annoying and you should tweak it, but please do not let that reflect poorly on Tierra, she was great.

Have had Vector Security for many years. Very satisfied with installation. Curtis was very knowledgeable and informative. He was very efficient. I would refer this company. Curtis explained the new system very well. He was actually a little early and that was great.

I initially rated the update as a five. Unfortunately, we had to have service/install back 4 times to finally replace a bad circuit board and secondary panel that was installed incorrectly. Although the service techs were extremely polite, we were inconvenienced by having to have 4 service calls to finally get the system fully functional over one month. I contacted our salesman, who only referred me to the service phone number offering no assistance. I asked to speak to a manager and have yet to get a call back. Beware that they are using a new tech that they have yet to master.

Quick installation. Everything went smooth. The screen is a nice upgrade. Curtis was professional and the sales process with Ryan was made very simple. We used this at our church as well and hope it is a good here. Nice Nice Nice.

The service technician Bill was extremely professional, courteous, pleasant and very thorough. He changed all of the necessary batteries and made sure everything was working properly. Bill was totally non-disruptive. So far we've been satisfied with our service with VS and would highly recommend this company to anyone. We've been in this house for nearly 25 years which had Security Associates as its alarm co which was then acquired/merged with VS. We went thru lots of hiccups and lots of service appointments with Jerry when we upgraded our system which was very frustrating but once the system was straightened out all as been good; we hope it continues this way. Thank you! Everyone I've interacted with at your company has been very nice, knowledgeable and professional and I appreciate that.

Have been using Vector for decades and always been happy with the innovative features that they’ve added during that time. Bob is an expert if I have any need for a service call. He is extremely knowledgeable and professional and pleasant. He loves teaching me about my system. I would recommend Vector.

Safety Reason… doorbell cam did not work. The technician was very thorough and fixed the issue. He also checked all the ports to make sure they were working properly as well as update the system. Great experience with Vector this far.

Hi. My name is Martha and I have been a Vector Security customer for a while now and enjoyed the services that you provide for me. Your staff is professional & courteous, never had any problems with your product. I also enjoyed the opportunity to meet another technician who happens to a very patient and kind, he walked me through on how to set up my password. Very happy with the new fancy keypad and the camera.

Good to know that Vector Security do not miss a beat. I'm a existing customer. I have Vector Security at my other place of residence in Virginia. I have nothing but good things to say about this company. Always courteous and professional on the phone. My experience today was the same when as I had my first system installed. Your technician Clifton is magnificent, It is a pleasure to continue to do business with Vector Security.

David ** did an awesome on my unit. May have him install new camera soon. He explained everything in detail. I would suggest you to a friend for sure. He explained the 5g system and that the 3g will stop pretty soon.

HOA decision. For many years excellent service. Past year terrible. Failure to answer phones and failure to respond. Incorrect notifications of alarm. Prior to last few months, their response was immediate and timely. We wondered if Vector had changed monitoring company.

Jeff ( I think that was his name) did an excellent job on the installation and instructions on how to use the new system. He was polite, friendly and very helpful. I could not have ask for any better service. Also Matt ** has been extremely helpful in getting things set up.

Waited on hold for customer service for 52 minutes before hanging up. Had two service visits cancelled and have been a customer for 20 years. Email contact info on message is wrong. Cannot reach anyone with a problem need to have work done to replace a door alarm. Will cancel service if I do not hear back.

We've had Vector for 26 years. Service was fine. The only reason we're cancelling is that our old system has failed and we have concluded that it is more trouble than it is worth (false alarms, etc over the years). We've decided to not replace it and thus don't need the service anymore. If we change our mind and again want service, Vector is our first choice. Thanks.

The billing issue was resolved. Thank you John!!!!

Once again thank you Vector Security for such great service. I have been with you guys since the early 2000's never really have had no regrets having your company as my alarm security provider. Your tech staff is second to none. Very professional at what they do. Really enjoyed speaking with Clifton. He was well organized, neat and most of all prompt this morning, again thanks for a great job.

Hello I am a relocate. I have been with Vector before. I like the services. Never any problems. The people are helpful. Your technician very polite and professional. He took the time. Explained everything to me about the keypad because I never had this one. Very happy to still be a customer of Vector Security.

I chose them 16 years ago when I moved to this house. Your service manager Kevin was fabulous! He made sure that I got prompt service and then checked to make sure it was satisfactory. The service man, John, was also terrific. He explained everything he was doing for me and was quick and efficient and friendly. I only wish all companies provide this quality caliber of service.

This technician has been out to help us a few times and he’s always punctual, helpful and just so nice. Really grateful that he came to fix the issues we were having as he was aware of the system and could identify issues quickly.

Simon and Nicholas were both very knowledgeable and helpful. Though it was a long process it was painless. They made sure I understood the process of the purchase and the use of the system. I would recommend the service to my friends.

I wanted to let Vector Security know that Devin and Kole done a wonderful job both Technicians were very professional and done a good job on installation also went over with me on how to operate alarm system and keypad. Thanks.

Hello I have to admit that I thought that I was being handled wrongly but now that I had a chance to speak with a few of your people 2 of them happened to be technician I have to say that it was worth it. I really appreciate the work that Clifton did at my place. Very neat and professional. Easy to talk with. I can’t say it enough that I’m really happy. Vector Security you redeemed yourself.

Awesome customer service/updated system by Curtis. He was great! He explained everything in great detail. Learned so much in the process. He also programed my phone and tied system with another location. Super Person, Great Guy!! I will definitely refer Vector Security to others. Customer service is excellent!!

I am so pleased with my service today. I have been struggling with my video doorbell since it was installed but now it works. So happy! Service tech was very knowledgeable and solved all my issues. Thanks so very much.

I appreciate the services that I have been receiving. Vector security is not my first rodeo. I have a system on my house in South Carolina but just let you know I really appreciate the service I received in North Carolina. Yyour technician very professional. Really enjoyed the company. Very neat and precise. I love the way my camera installation came out. Great job on hiding the wires. I’m very pleased with the way the cameras are positioned. Thanks again for great service.

Our second project with Vector, we were thrilled to have Kevin back on the job. Our home is 100 years old and very complicated. I feel so safe and love the technology. Throughout the 2 year process, Vector has been so attentive with every question. Excellent work!

I always have a relationship with my sales person Simon and I know each other for a long time all of my accounts were done by him and my family treats him as family but the Impressive event today for second to none your technician went beyond and above all he can do to get my installation completed. I didn’t realize my Internet was out of service until he contacted me on the phone. I was in Raleigh Durham and butterfly by reached Wilson the technician was getting ready to leave but I told him that I would really like to have it done so he stuck around and wait until my Internet is fixed and then stuck around even longer to help me link all of my accounts with Alarm.com which their services a second to none as well. Very, very happy with the events that happened today. Thank you

Very friendly staff and very professional and neat work done by the technician. The entire process from the talk to the sales rep to the installation was painless. I am excited about this new system that I have. I appreciate everything.

I have had Vector Security for over thirty years. My husband and I got it when we were first married and had it installed in the home we are in now. Their service is top notch. Very professional and conscientious. When they are finished with whatever they do whether it be updating equipment or a new install they take the time to go over to make sure that you are comfortable with it. One truly satisfied customer!!

The installation was flawless. John was very thorough setting up the system and training me on how to use it. I appreciate the effort and attention to detail. I want to add that Kimberly was also very helpful, friendly, and patient during the sales process.

I appreciate the clear explanation by Curtis. Tonii provided all information. I like the light timer. I would refer Vector Security to my friends. Have a nice day. I do not want a sign outside saying I have a security system. The main panel is easy to follow. I like the online version too.

Vector Security has exceeded my expectations with what was done for me. I appreciate them for coming out in a timely fashion to work on my security system. Top notch company with professional staff. Great job by the technician that came out.

I appreciate Vector Security coming out to service my alarm system. I am grateful for such a wonderful company coming through as expected. I have peace of mind thanks to this company. Thank you so very much for everything I appreciate it!!!

Incredibly satisfied with the outstanding job done today by the Vector Security technician. Very professional and respectful from start to finish. I love this new panel that was installed and I now have the app on my phone which is great and easy to use. Thanks.

I had Michael ** at my home today to service my emergency system. Michael was very useful. He was courteous, professional, knowledgeable. He explained himself very well. He helped me understand the system and how things work. He also gave me other options in case I have more issues.

Happy to let you know that I did go with Vector Security over two major security companies just because of the customer service. Had an opportunity to have a good relationship with my sales rep and I had an opportunity to meet with one of your, well actually this is the second technician who happened to be very respectful, professional and most impressive, resilient. I watched him hide wires in my house and the process that he had to do to get it done was second to none. I’m very happy that I went with Vector Security and I would recommend to family and friends as well.

My Interactions with the Vector Security technician today was excellent. He is very professional and very qualified. He was very knowledgeable. Excellent service. All suggestions were clearly explained and useful. I would highly recommend Vector Security to my family and friends.

My parents recommended Vector years ago. I was dissatisfied with a well known competitor. A.J. came out again. I was actually glad. He's always professional & courteous. He's very thorough, and checks out EVERYTHING! We're back on track! Thanks A.J.!

We have been customers for over thirty years with Vector Security. We have always been satisfied with their excellent service. They have always been a very professional company to work with. The technicians from Vector are very personable and knowledgeable.

Very pleased with what was offered and installed by Vector Security. Very timely turnaround and quick installation by the technician that came out. Great system and great cell phone app for accessing the system. Great job. Thank you very much.

Hello my name is Janice **. Santrez’s mother. I guess he had a good experience with the sales side of the Vector due to your technician being out here today but I enjoyed talking with your technician Clifton. Very professional and neat and to be truthful still a little scared to use the system but Clifton told me that it is friendly to use. Have a great day.

We had Michael ** at our home today. We have been with Vector Security for many years, dating back to Westec. We have been happy with the service throughout the years. Michael was very good, he explained himself and solved my issues.

Prompt and professional service. Jeff and David were both helpful, knowledgeable and on time. I am very pleased with Vector Security. I would highly recommend them to Fran‘s family and I will community.

I’m a first-time customer, everyone and everything went well. I’m happy with my system. I feel more of a sense of security. The customer service was great and the technician was great as well, very professional at what he does, took his time on the install and was explaining everything as he worked very happy.

Need to update security system. The consultant Mr. ** was awesome. Very good at his job, very informative. 5 stars. The tech. Mr. A. ** very professional and cleaned up behind himself, so glad that God sent your staff to me.

Jonelle coordinated an appointment with technician Jason who was very knowledgeable about the system and figured out the issue in no time. Jonelle Was very professional and helpful in the process and It was a pleasure to talk to her. She was in touch with me during the process, advising solutions of fixing the issue we had. It was a pleasure to have such an amazing service. Vector is very lucky to have people like Jonelle and Jason working for them. Highly recommend

I had an average experience with Vector Security. I was under the impression that we were getting touch screen keypads, but they installed push button keypads. When I inquired about this to our salesperson, he was short and defensive. I was not present on the day the cameras were installed and have been trying to get someone to return to show me how to set up the app on my phone. I will likely not recommend Vector in the future.

We have been protected by Vector Security for many years. Recently, we disconnected our landline which cancelled our monitoring. We decided to update our system to continue uninterrupted service. Curtis is our installer. I can honestly say that I have never been more satisfied than now. He installed the new system and explained it to us. We are very please with the new system and the professional and courteous service we have received. I would absolutely recommend Vector Security and Curtis for all security needs!!

I was referred to Vector Security from my brother-in-law and sister-in-law. I was looking for security after I lost my first husband and the service has been great. I am pleased with the service and I do not anticipate any changes or being dissatisfied with them.

I chose Vector because when I was researching, Vinh **, my local contact, took the time to answer all of my questions without trying to make me pay fees even before signing a contract (yes that happened with a competitor). He is extremely professional as was every technician I interacted with both in person and by phone. Because I am moving to a state that Vector does not serve, I cannot bring my contract with me and will have to find a new security company. This is the only time I have been disappointed by them! Maybe they will take a hint and expand their service area.

We had Michael ** at our home today. He was here to do an upgrade for us. He explained a couple of questions that I had and I was very happy with the service that he has provided. We are thankful for Vector Security.

We chose Vector because they are a renowned local business. This was a easy seamless transition. Kevin gave clear, easy to understand instructions. He sat with me & helped set up the system just how I wanted. I'm very happy with today's work.

I no longer need the services because all the time they were of very poor quality apart from the staff all the time it is very rude and they never solved the problem that the service did not work in its entirety.

I have had Vector services for about thirty two years. The service has been excellent along with our emergency services in the area. Curtis was excellent as well as Frank the salesman. Vector has always been very patient when the alarm has gone off by user error. Thank you so much.

Ethan was great!! Very nice guy to work with. He helped me out a lot. I needed help learning how to add users to our system and manage the app on my phone. He also helped us pick out locations for 5 new cameras we need to live viewing on our phones as well.

We are existing Vector customers. This was for an upgrade to 5G. Technician was fantastic. The installation went perfectly. The only hitch was that there is no instruction manual. This is a complex system and there's no way we can remember all of the technician's instructions going forward. Unfortunately, going forward it'll have to be trial and error.

We have had Vector Security for over 25 years. Vector's customer service has always been courteous and professional. The technician today was on time. He was able to fix the problem and make the beeping stop. I would recommend Vector to all my friends.

We chose Vector because of their reputation. We always received courteous service. They were most efficient during storm season. I feel certain we will be in contact with Vector when we get to our new location. I highly recommend Vector.

We were thrilled with both Ben and Kevin! Ben worked with us to design our system to meet our needs. Kevin detailed every aspect of our installation prior to installing anything. He was concerned about how detectors would look in our new house and helped us to choose placement that we were happy with. He was personable and efficient. He interfaced professionally with the other contractors, which was really helpful. He spent a great deal of time going over set up and using the apps. We are much happier than with prior systems that we have had!

Just writing this to let you know that Tim was here to upgrade me to the 4g. He also educated me on cameras and more things to make my security system modern. I would refer him to anyone and I’m looking forward to seeing him when he come to install my new cameras. Thank you

We had Michael ** at our home today to solve some issues that we were having. He was very helpful, and sensitive to my husband’s needs and he was able to suggest alternatives that may help us in the future. We are very happy with the service provided.

They’re the best. Tim was here, called on way, gave me heads-up of arrival time. Was prompt. Upgraded radio. Chime turned on. All good to go. Was prompt, quick, friendly. And professional. Answered all my questions. Highly recommend to anyone. Thank you for the wonderful service.

Ongoing Customer. Vector is my Home Security System provider. They informed me that my system needed an upgrade in order to continue to operate properly. I took them at their word. The Company sent the Contract Information via email for me to review. I was a little taken back that Vectors is liable for very little, only 1000 even in situations resulting in loss of life - Disturbing!

Vector has been the company providing security monitoring and repair for many years and has always been very responsive and efficient. Anthony, the Vector Securit technician that did the work on my home has been very helpful, and knowledgeable on replacing my window sensors before and after my windows were replaced. Anthony also took the time to explain what he had done and how it would work.

My minimal contact with Vector is to add agents. As soon as I add another agent to our roster, and send the email with the passcode, I get a response within about 2 hours letting me know our system has been updated with the new information.

Vector Security installed our system. The technician, Kevin, was quick with adding all of the equipment and made installation easy. All of the safety features are in place. Kevin showed up on time and worked hard all day. He modified the contacts so that they blended into the colors that looked best aesthetically.

We have Michael ** at our home today. He was out to service a couple of our doors and windows. He explained himself to us and walked us through how he would solve the problem. He was efficient and very polite. We are very happy.

I have been a Vector customer for a long time. I am very happy with them. Tod got us all set up for our new system. Curtis came over and did the install and did a good job. We are very happy with Tod and Curtis, they did a great job. We would definetly refer anyone to Vector Security.

Daniel came for my service call and thought it would take only a few minutes after he finished and got our system up and working it ended up taking him 2.5 hours here at my house working non stop. I am very satisfied and happy everything is up and working again. A great big THANK YOU To DANIEL **.