Vector Security Reviews

I had a security system installed when a customer's home was broken into. I was referred by another Vector customer. I've been a customer for about 12 years. I'm very pleased with the service I get from Sean **. Always professional. I have recommended customers to Vector and will continue to do so. I was not happy with the wait to receive service but Sean gave an explanation.

I have been with Vector for 12 years. Their service and support has always been first class. I would recommend Vector Highly - both their systems and service. The installation was completed with a minimum of disruption, the technology is good as is their service. Their Remote Web Based access gives a full overview of the system and is easy to navigate.

For several weeks our camera on our doorbell at 269 Sweet William Way, Raeford, NC had not been working. My husband called the company several times, he was always told to reset the camera. The reset would only last a couple of hours until the camera would go blank again. Finally, a technician was scheduled to come out to our residence. We had to wait for two weeks with a camera that did not work. The technician arrived and installed a new battery/camera and new sensors for windows (that had also not been working for several weeks). We were then charged 38.00.

I have been with Vector Security for a while and went with the upgrade because I'm getting rid of my house phone. I was happy to see the nice, new fancy keypad but there was a take away on this install. I was unable to get my doorbell camera done, the technician explained to me what the problem was, yet I was still a little disappointed. But anyway it doesn't take away the level of service that the tech gave me. He was very apologetic about the doorbell camera. Plus he gave it his all and all. I couldn't ask for more.

I have Vector Security because my parents wanted me to have the best protection for me as well as their granddaughter. It was a very good experience in learning how to use my doorbell camera. I always wanted to get one but of course money was an issue. I would definitely recommend Vector to the rest of my circle. Clifton was great, he was prompt, on time for the appointment and has a professional presence. My mom said that he is an example of a respectful representation of your company.

New installation today. Lots of workers come and go at this new construction residence but he was the most polite and informative. Feel extra safe knowing the experience that went behind this install. Efficient and kind to the home (wore blue shoe covers and cleaned up after himself). Great employee. I appreciated the time spent explaining the app to me too. Will consider additional products in the future from Vector based on things I didn't know existed for our safety. Thank you! Jen **

I have been a Vector customer for about 15 months. I am pleased with the service. Recently, I had a problem with a door, due to repairman for the door knocking the alarm piece off the door while working on the sliding glass door. It didn't see the door after that. The Service pro was Wayne **. He had come prior to this call and he evaluated the problem and I will have a repairman return this week to finish the process with new components. I have been very pleased with all the customer service I have received from Vector. They answer my questions and help me resolve any issues,

It is the Alarm company that assumed our system. The Technician was very professional and explained things well and was considerate of our needs. He fixed our problem and gave us tips on how to use the system more effectively. He also shared with us other products that Vector can provide for our security.

Longtime Vector customer. Always responsive and helpful customer service. Technician was friendly, efficient and knowledgeable. One ding to corporate though, not the technician. A six hour arrival window is long. Then to find out the technician lives close by and we would always be late in the day before he goes home. That could have been communicated well ahead of the service date or at least day of so we’re not waiting for five of those six hours for a call or a knock on the door.

Stephen ** was prompt and very professional. He fixed my alarm system motion detector in a timely manner and answered all my questions clearly. He was very friendly, patient and knowledgeable. Possibly will buy cameras in the future due to his salesmanship. Thanks to Stephen I can use the app on my phone now. Thank you for your patience and service.

John is always great to work with. He is fast and explains everything and makes sure it is done right. He makes sure that all my questions are answered before he leaves. His customer service is amazing and is always honest about his work. John is always there for the little things that need done.

Curtis has been so professional since the first time he came to my home. He explained everything to us that we needed to upgrade our system. In fact, he went over the system that we had for years and the changes that would be helpful to make us feel safer. We really appreciated his expertise. We also were very happy they sent us Curtis instead of the previous person that came to our home. Curtis was one of the reasons we did not give up on Vector Security.

We have had Vector Security in our home for about six years. My experience has been very good. The service people have always been polite on the phone, and the technician arrived when they said they would be here. We love the security. I would highly recommend Vector Security to anybody.

We choose Vector because our daughter bought a house, met a phenomenal salesperson and raved about the company. My daughter’s service was always perfect, however, my late husband and I fought with vector (with the help of our daughter) to get working cameras. In year four of our contract the equipment finally was correctly installed. My husband passed unexpectedly June 2022. I called for service and was told since the account was in his name, I’d be unable to receive service. The company continued their automatic withdrawals from my account and told me I had no recourse for quite sometime. Finally, someone with a heart explained I could cancel the service and gave me the steps.

I heard good things about Vector Security, that is why I gave them a try. AJ our, our technician, was thorough and efficient and really quick. He's been our technician the last several times and he never fails to impress. He's the reason we stay around, he is professional and courteous. Nice job AJ. Thumbs up. Kudos. A job well done.

I am very pleased with Vector Security..They supply all your needs and have been very responsive, knowledgeable and keep clients up to date…Whenever I made appts, the technician was always on time and knowledgeable about the product and services needed, also, provided the client what they completed and what was needed next.

I have been with Vector security for several years and have been very happy with their service. My Alarm stop working after an electrical storm and the representative Anthony did an awesome job at finding the problem and fixing it. My experience is they are an honest company and they treat their customer in a professional manner.

I heard about Vector from my neighbor across the street where I live. I’ve been a customer for about a year and I’ve been pleased with service. I’ve had problems with the doorbell camera but my technician Sean has always troubleshoot the problem and advise on what to do. I am very pleased with the service. Thank you!

Sean ** was so professional and helpful. He listen and understood what we need and explained everything to us. My husband was not home so I called my husband so he could explain everything to him also. Again very professional and Clean and polite. Thanks Sean. Have a great Day and keep been professional and polite to all your customers

Your representative (Zack) said he would call Brinks to cancel service so that we didn't have to worry about anything. It didn't happen that way because both of you are taking payments out of our bank account, for the last few months. We are waiting to see if you all are behind in your workload or need people to work. We have been very patient, but it's running out. Have a Blessed day.

Referred by my sister Peggy **. She used Vector for her home on Villanova Beach and has been very happy with their service. Use of family referral is very important regarding security system for our home. Price was also comparable to Tison security system. We appreciate competitive pricing and great customer service!

We needed our security doorbell serviced and we’re extremely pleased with the service we received from GOL Security/Vector. Our technician, Mason, was awesome. He went above and beyond our expectations while remaining professional at all times. He was very helpful in explaining our situation as well as a multitude of other questions we asked!

Here when I moved in need someone to help set up the camera alarms. Won't beep when someone come to the door. Seem to have a turned off button. I have made 2 or 3 calls but never seem to understand how to turn on my ringer. If somenone came over I'm sure they would have if fixed in 2 minutes.

3 issues with the system which were handled immediately. Customer service and the technician were both pleasant and handled the issues with professionalism. In this case I would recommend Vector to anyone who asked.

The system is very good, reps are very helpful to get the best services for the price and are very attentive to your needs. Apps is very good and calls when alarm has gone off are very quick! Rep called me back and gave me different options ...Good customer service!

I was trying to disconnect online but didn't finish. I was contacted by Ellen ** who completed the process for me. She was efficient, professional and very pleasant. Vector has been thorough with their monitoring. I would recommend them highly.

We are a long time Vector Security customer. We had Mark and Curtis install a new system today and they were polite and efficient. We had Frank sell us the system and he was also very polite and efficient. All in all we have had excellent service. The system is working well and the guys helped us set up the Apps.

Was approached about installing a security system in 2012. Sales person was informative about services. Install in 2012 went smoothly. Since that time, Vector staff has been helpful and responsive to all requests. The security system worked well and provided a sense of safety. Cancellation requested as resident has moved to assisted living. Ellen ** handled the request and was professional and helpful. Email for cancellation was prompt and the form was easy to fill out.

I have had Vector at my home and office for over 25 years. That says it all. I would highly recommend Vector to anyone considering a security system or an upgrade. The entire staff from office workers to field workers are courteous and helpful as well as very knowledgeable. You can’t go wrong by choosing Vector.

I have been a customer since the early 90s. I recently decided to upgrade my system and the installer, Ricardo did a fabulous job. He knew just what to do, and did it in a user friendly way. Was not happy until everything was just right and I was pleased. I am very happy with the whole process. He is very good at this type of intricate work.

Mary took a great deal of time with us to educate us on your company & your security system. I chose your company because of her. Jim did our installation & he was excellent. Very knowledgeable and took a lot of time making sure we were comfortable with your system.

I was glad to see Clifton again, he was the technician that installed our new system with cameras. He is still the most proficient guy I know. He would have been a great fit in the Corps. I'm a retired Major with the USMC and have a good sense character about people. Clifton did a great job and once again good to that his skills never missed a beat.

Listen I really appreciate Clifton for coming out. I work 3rd shift & when I got home & saw your company truck I totally forgot about my appointment. Truth be told I wanted to cancel because I was so exhausted but Clifton assured that this would be a smooth task, he walked the property with me and recommended that I should get another camera. After that I couldn't tell you anything else because I fell asleep but when I woke up and looked at my phone because I started getting notification from the cameras that he installed. Great job. Matter of fact I recommended your company to my cousin.

This comment is just to reinforce my personal perspective about vector security. We are long time customers of Vector Security and I have to say that your company has the best customer service that I received from any company. Whether it was for a cell phone or internet providers...etc I don't get handle around. The technician Clifton was very professional and prompt, so much so that when he called to state the time that he would get to our home (8am) I had make sure that everyone was up feed and dressed. That is unheard of for a Saturday morning appointment, I'm NOT complaining but you usually have to wait a few hours before anyone would show up. I really appreciate that because it help jump start our day. Once again thank you, thank you for such kind and prompt service. I would definitely recommend your company to our friends and family.

Long time customers of Vector Security Service. Tod was our salesperson, Curtis installed our outdoor cameras and upgraded our indoor security system. They were both very informative and answered all questions. We are very pleased with the work and hopefully will be happy with our new service. We would certainly refer both men and Vector Security to a friend.

Making an appointment was quick. Calling the local office makes this process so much easier. Zack the technician was on time, polite and friendly. I received a call prior to his arrival to give me a more specific time. Zack, diagnosed the issue shared his repair plan and did the needed repairs in one visit.

The Technician came during designated time period. He was efficient, and friendly, and informative. The system is working well. I have never had any problems with it. It is very easy to operate. The original installation was simple and clean. The system was easily modified when the house was enlarged.

We have used Vector for > 40 years and this is our 4th system. Tod was able to meet our needs. We were satisficed and are loyal. Curtis was impressive today. He is professional and explained in details technical issues. We were disappointed in a few of the technical change but will adapt.

I was very satisfied when I was able to get this task done. I was rushed to the hospital on my original appointment date. With all that was going my son and I totally forgot to call and cancel for that morning. Thankfully the support that I received from my sales representative and the technician, we were able to get this back on track. I would like to thank the tech for coming out and making it look so easy, a great job on smooth transition.

Tierra ** was an absolute joy to work with and was able help me get the document that I needed. I would recommend my friends and family without a doubt. We have been approached by many security companies, but we are satisfied with Vector Security. Thank you for protecting the most important people in my life.

Vector sales Rick **, and installer Curtis were great Camera installation and setting up cameras went very good. Owner has been notified that the system is up and running. The system is working flawlessly and detecting in each zone as expected. We will recommend Vector and their staff to everyone we see.

Vector made things so easy for us. Great service, user friendly app, prompt service and the installer Arnaldo was knowledgeable, thorough, clean - and nice!! He made great recommendations along the way for our security (and local restaurants). We feel safe and secure in our new home. A wonderful experience. Definitely 5 stars!!

Updated on 07/21/2023: Later in the afternoon, I tried to call again. This time between the wait and the call... another 20 minute wait. I was going to a funeral, so VECTOR was to call me in 3 hours. After about 6 hours... not hearing from them, I called again. Service was closed. However, the gentleman was very cordial and helpful, and gave me the local office. I called this morning. A brief wait... then transferred to another person. This person was very cordial and understanding and scheduled my service call. This has NOT been a good first impression with VECTOR.

Curtis and Mark did a great job installing our security cameras. They listened to our concerns and made recommendations. They were friendly, polite and considerate of our home. Very easy install! Frank was also wonderful to work with. He got us the information quickly and explained everything well. We would recommend Vector to friends.

I received a quick and courteous response from Ms Teneile **, Operations Coordinator from the Poughkeepsie Branch to my request for a Certificate of Security Monitoring for my insurance company. She knew exactly what I needed and emailed me the certificate within minutes. I very much appreciate her responsiveness. Thank you.

The installer was professional and personable. Performed the installation very quickly. Was actually able to come early and called to verify that I would be there. He verified that I had no further questions and even showed me a tip for my existing door lock that I was unaware of.

I called Vector to come out since I moved into a new home that had it installed prior. Curtis had to uninstall and reinstall all new hardware and did an excellent job!! I am very happy and excited for my new security system. He was very knowledgeable, professional, and personable. Thank you so much!

Hello. I have to thank Vector security for calling to ask if I wanted to upgrade my system. It didn't cost me anything which is a plus. I wasn't home when the technician arrived home but I was able to meet Clifton before he left and I really appreciate his due diligence. My cameras & door lock were not working but I really like the fact that he did not give up until the issue was resolved. He did offer me a free smoke thing but it really was not necessary for me to have two in such a small space but have to thank him for his consideration. Vector Security will be the company I will back and definitely will recommend to my family and friends.

Long time customer who needed security cameras installed. Our service guy Michael was tremendous. Went step by step with the installation explaining what was going to be done. Reviewed with our entire family on how to operate our new system pad. Answered all my wife’s question and was patient and very informative. He did a fantastic job!!!!

Vector is the security company in our development. Curtiss was very knowledgeable and did an excellent job upgrading the system. I am very satisfied with my upgraded system. I would recommend Vector to my family and friends. The security system is very user friendly and helps to make me feel secure,

I decided to go with your company on a whem. I heard a lot of good things about Vector security, for instance that the customer was better than most companies. I was glad to know that the statement holds true. Not a wrinkle I wasn't there for the beginning of the install but my girlfriend was and she has a good sense of character, Clifton never made her feel uncomfortable.She said he had an positive attitude and assured her that he would get this done at timely manner. then when I arrived I could agree with her, great personality and respectful, although he was older than us he still addressed us as Mr & Ms. I really appreciate you Clifton for all you have done for us.

Very professional! Highly recommend. The entire process was very easy and everyone was so accommodating. All questions were promptly answered and the monthly fee seems comparable to others we have seen in this area. The entire Vector team from sales to installation could not have been more helpful. We highly recommend using Vector as your security for your home or business.

I've had service with Vector for over five years. I have never had any problems with their service. Anytime we had an issue, it was taken care of promptly. If it's not taken care of over the phone, they make sure that they can get a technician to check the system in a timely manner. The technician checked and double-checked to make sure everything was working right. Overall, they are very reliable, and we have recommended several people to Vector.

Good Afternoon Vector Security! Our family is/was absolutely impressed with Lori **, Frank ** and Curtis **!! We can't express how grateful we are and have been for their knowledge, expertise and unprecedented customer service!! They have ALL gone above and beyond our expectations....It has been a pleasurable experience...Simply incredible!! PLEASE GIVE THEM A PROMOTION, IT IS WELL DESERVED!!!

As a customer for over twenty years, I would highly recommend Vector Security. It is number 5 in all areas of Security! A signal was notated to the fire station of problems in the attic, true enough two weeks later the breaker box caught on fire, the signal went to the fire station again, the damage was reported and the house was rewired. Thank you very much! Awesome Job!!

I have had service with Vector Security for over ten years. I have only had the best customer service from them. They are quick to respond when I need service. The technicians are always professional and knowledgeable. I will always recommend Vector Security to anyone. Thanks for the great service!!

Rodlyn and Arnaldo of Vector did an amazing job. The entire experience was first class. They were responsive, helpful and explained all aspects of the system and what would make sense for our situation - they did not oversell. They quickly rectified any outstanding items. I've installed a few systems like this and this was by far the best experience. I cannot recommend them more.

I chose Vector numerous years ago because they were cheaper. My service tech was very good today. He was friendly and knowledgeable. I signed up for a service agreement so it was much cheaper today than it would have been. Also my system is getting old so it may help me in the future.

Tyler was very knowledgeable, efficient, and courteous. He was also very patient in answering my many questions. He called ahead, arrived on time, and demonstrated the features of my system. I have been a customer of Vector for many many years... and through 4 different homes in Port Allen, Baton Rouge, and Brusly.

We have been with Vector Security since 1987. We have been very satisfied with their service. They are professional, responsive, knowledgeable and have quality people on staff. Our service representative Sean ** was excellent with respect to our annual service. He updated our software and corrected an issue with a door alarm. He was customer focused, courteous and very knowledgeable with respect to our hardware. We would happily have him handle future service calls for us.

We have been longtime customers with Vector. When having trouble with our security cameras, only Shaun was able to diagnose and correct the issue. He went above and beyond with his customer service, and his knowledge is outstanding. He is the one technician I always request. You need everyone to be just like him.

My system was showing a fault. When I called for service, I got a quick response to schedule. Jason was wonderful and very knowledgeable. He educated me on additional information about my system. He went above and beyond to make sure I understood what was going on with my system! He was timely and extremely polite. I would recommend Vector to all of my family and friends. Everyone I’ve encountered with Vector have been very knowledgeable and polite.

I recently needed to cancel my parents' Vector Home Security Service. It's the typical story of the adult child having to conduct business on behalf of their aging parents. Miriam ** made this process as smooth as possible for me and my parents. First, Miriam diligently confirmed my identity and properly safeguarded my parents' account. Once we cleared that necessary hurdle, she patiently helped me understand what was going on with my parents' account and clearly explained my required next steps. She then immediately followed up with me via an email and ensured me that everything was as it should be. Miriam took what could have been a confusing, stressful experience and made it easy.

on how to use the function of the alarm system. It turned out to be a great day after all. Thanks again for great service.

I have been a Vector Security customer for a while. My husband was the one who pick out your company, because it was a recommendation from a co-worker at the time. Since that time and up to now I have never had any issues with your company. I have always received the best customer service. We really enjoyed the technician that came out to do our doorbell camera. Very professional and I was impress that he even did a follow up to see if I was able to add my husband's phone to the app, that made us feel like more than a customer to your company, it was just like Clifton said. It is a vector security family. I will continue to give vector security the thumbs. Thanks again.

Hi. My installation went very well. Everything was very professional and this is my personal house. I use Vector before for my Airbnb and I love the company. Thank you again but I need to put my both houses together so I can cut all my security alarm on and I can’t do that because I think the office has to do it to merge my plan together.

Excellent customer service tech and his name is John. Great great great. On time arrival. He called 30 minutes before arriving, explained equipment very well. He didn't leave without me arming and disarming on my own. He asked for referrals and I referred my brother. Cleaned up his work area and left everything very neat and professional. Will refer him to all my family and friends.

Nick **'s visit to set up our system was great. He was very professional and personable. It was an easy seamless transition to get us up and going. I know how to arm and disarm our system. Whether that is in our house or app on our phone. I feel comfortable knowing that I can successfully set up our system safely.

Existing system. Quality service with a through inspection. Friendly technician and arrived on time. System is at Community Lutheran Church on Omar Road in Frankford Delaware. We look forward to continued quality service. That's it.

We have had Vector for many years, our technician today did an excellent job, covering all areas of a four story home. Solved problems that had existed and answered questions we had about the system. Highly recommend him for his excellent service, neat, polite and did a great job!

Bob did a great job today. He was very knowledgeable and he quickly identified the issues and instructed me on how to better maintain my unit to ensure optimal performance. After performing the required maintenance, Bob checked all the outlets to make sure everything was flowing properly. Bob exemplified great customer service.

I’ve attempted many channels to request a new yard sign but have never received a response. Please advise me on how I may obtain one. In addition, our alarm went off a few nights ago and we never received a phone call. You used to call to make sure everything was okay. Do you not do that any longer?

Service is great and technician was professional but Vector charged me $ 38 for a service charge. I have been a loyal customer for years. The system malfunctioned and the phone representative could not restore service so he arranged for a technician to repair. Very disappointed that Vector did not take responsibility for their service failure.

Vector was who the previous owners used and recommended. We are very happy with our experience, from the beginning with Ryan to getting everything set up in the house and updated. We have never had a security system and they were very informative on explaining the offers they have for our new home along with updates to the system.

I have had many issues with the quality of the cameras. Poor quality when I open the app to view camera it just spins and does not open as I have received activity notifications. The camera does not open, it usually needs to be shut down and reopened several times before it will open to view the camera.

We have stopped using Vector Security because had too much trouble with it.We have a new system. We would like to get away from Vector. Any information you can give us would be appreciated. We need to get out of contract with Vector security. We do not care for it because of the trouble shooting.

We have had three erroneous alarms in the same area within our home. Called for site visit to identify and remedy the problem. Was told there was no problem after brief assessment and to continue to set alarm to bypass that area. No determination as to cause of the false alarm, no plan of action, just a bill for $140+. Ridiculous, not service oriented, no plan for remedy.

I honestly cannot wait for my contract to end with Vector. While customer service have always sent someone out to address any issues we’ve had, the last tech that came out was argumentative and didn’t resolve the issue. Now one of our cameras is completely inoperable and I’m not surprised. Our garage door sensor doesn’t work and hasn’t in months, just nonstop issues for paying for this monthly. Our Ring doorbell was more effective than this whole system combined. Even $10 a month would be too expensive for this “security system”.

Just another company that doesn’t care about you at all. I been with Vector for over 15 years paying my mother's Security bill and mine. And I fell behind because I lost my mother and father in the same year and switched jobs. Was a lot. And I asked over and over to speak to a Manager and they refused to let me speak to a manager and when I finally did they were as Nasty as could be to me as if I owed them money personally and would not hear me out to work with me at all. Over 15 years of money each month you collected from me and refused to even have the decency to listen to me or work with me to pay off what I owed. HORRIBLE HORRIBLE AND VERY DISAPPOINTING after all these years. And now I’m in collections. Amazing customer service. I will write a review everywhere I can 'cause this was ridiculous. I was trying to speak to a manager before paying and we see how well that went. Thanks Vector.

Professional services. Did not try to oversell their product. Felt very confident with their product. Excellent technician and salesperson with knowledge and experience. Very pleased with their work and expertise. Would highly recommend Thank you for making our home safe and secure. Technician even came back with a stand for the tablet.

Recommended by a friend. The staff has always been very pleasant and very helpful. I have been with them for many years and will continue to keep them as my security system. I have had other security systems and I found Vector Security to be the best and most reasonably priced.

I chose Vector because my wife had a good experience with them at her work location and the help we received here from our salesperson Audrey ** was great as well. So far we are very satisfied with our system. I would recommend Vector to others looking for a security system.

I would just like to thank my salesperson Dustin for coming and explaining everything to me in detail about the services that I was looking for along with my tech Kyle ** for doing such a great job with installing the equipment in my home and making sure that I fully understood everything before he left. I truly felt like this was a great experience and I can’t wait to enjoy my new service. Thanks so much, Vector.

I like Vector Security I switched from another company back in the late 1990's. Never looked back it has been a pleasure doing business with your company. I wasn't home when the technician got there, I had a doctor's appointment. But my husband and his caregiver was home and I tell you my husband still talks about how he enjoyed speaking with the technician Clifton, my husband is much older than he is but just the fact of being from Brooklyn, NY sparked a full-blown conversation. Although we didn't get the doorbell camera it was nice that we had the opportunity to meet with Clifton

Today I had so much going on, this is well expected when you are trying to get settled in from moving from one place to another. I was very impressed that we received a call in the morning from the technician to give us an arrival time. Clifton was prompt and professional. He was very patient like I said we had a lot going on but it worked out we were able to get the app back on our phones which is a big plus for us because that is our first go to more than keypad I'm not sure if that is a good thing but it is so convenient to use the app. We tell a lot of our family, church family and friends about Vector Security.

We have had Vector Security for sometime now, when we brought the house the equipment was already there. Never really had any real issues up until one of the cameras just completely stopped working and the other camera that we thought was working stopped also. But I have to say that the technician that was on site worked very hard to get the issue resolved,there were snags that he ran into but he worked tirelessly to get it corrected, I believe my wife said that his name was Clifton but we would like to thank you again for setting up everything, our youngest son is so excited that his mom can see him playing in the backyard.

We have a 31 year history with Vector Security. Interaction with service technician Tim ** was excellent. Tim was very efficient during the installation and testing of the new security device. He also answered all our questions patiently and thoroughly. We highly recommend him and will ask for him by name whenever Vector services are required.

We upgraded our existing system today after 17 years. It took longer than I expected, but after seeing the extent of the work involved, I totally understand. Bob, the Vector technician, was extremely thorough with his explanations and demonstrations. He never stopped working the entire time he was here. He strove to clean up after himself and to leave our house as it was when he arrived. I feel totally comfortable with the new panels and how they function because of the time he took with me and my wife to help us understand the workings of our upgraded system.

I had a technician by the name of Michael ** out to my home today to help me with a nagging trouble signal. He was magnificent. He was able to explain the possible problems with my system to help me understand. I am very pleased with the service he has provided.

I will absolutely without a doubt change from Vector Security. I always receive great service from your company, never a problem but I can tell if that was to change I'm sure that I would get great service. Before I left for the day I got a chance to go over everything with Clifton. When I told Clifton that I was indecisive about getting the camera, he took the time to show me the reason why I should have a camera in my backyard. I really appreciated his honesty and professionalism. After it was done, Clifton called me and asked me to take a look in the app. And I was blown away at what I was able to see. Great job. Thanks again.

Chose Vector through work partnership at Howard Hanna. Kevin was fantastic from start to finish. Followed up and came back to address my other concerns. He walked me through all of the systems and made sure I understood everything. Thank you for all of the care and assistance on my set up.

We had new equipment installed. The service technician, Sean, was very professional, courteous, and explained everything so that my husband and I had no problems operating the new equipment. We are very pleased with the updated equipment. We have been Vector customers for years and have been satisfied with the equipment and customer service.

Since the mid 90's to 2000's I been with Vector Security and I have to be honest I never been dissatisfied with the service that I receive. The customer care department was great support in helping me get my new system. It's good to know that the service didn't change. My neighbor stopped by to help me get my email setup in my new phone. The big plus was the technician Clifton, he was very professional and resilient in making sure my new system was working correctly before leaving my home. I really appreciate extra time that Clifton took to get everything done..

We're finally moving in to the new place and Kevin come through for us. Kevin was out twice to do the installation finish up. Kevin worked with our builder to get it all right for move in day. Kevin took the time to show me the app and answered all of my questions on the system. Great job!

I'll get right to the point. I continued to stay with Vector Security because I was simply tied to be dragged along if you know what I mean. That was the reason for me leaving one of the so called leading alarm companies in the industry. But any that is all behind me now and I moved on to greener pastures. I have to say that the technician Clifton was very professional and prompt, I really didn't expect anyone to be at my home at 8am, but to my surprise Clifton was there very impressive with that. I was very happy with the entire process of my set-up. Great job with my upgrade.

Excellent service call, technician was extremely knowledgeable! Got the problem resolved and answered any questions I had. He was very professional and polite. He knew his trade! Customer services was all time best! I would definitely not have a problem contacting customer service in the future. He was also On time! Which says a lot to me! Speaks volumes. And he called ahead to let me know he was on his way and his ETA.

I had the opportunity of talking with Clifton while he was putting in the door lock, this was done at my Mother's house but I'm the main person on the account. My mother and brothers had a great time with Clifton very polite, professional and proficient. My phone was never set for anything in the past. I thank Clifton a lot for taking the time to get everything done for me and my family Because from what I understand the door lock didn't fit but my brother said that Clifton work on the door until he was able to get it to fit properly. Thank you again for doing a great job.

We chose Vector Security to protect our house and assets. Mr. ** was very professional and super nice! He installed our cameras and security system in a very fast manner and clean install. Everybody from sales to service was awesome. Very nice security system and crisp cameras. We 10/10 recommend! If you’re looking into getting cameras and a security system for your home, this is it.

It was surely a pleasure to go with your company. I'm retired from the Marine Corps. I travel between VA and NC quite frequently and just wanted a sense of peace when I'm not in NC. The appointment set up was very smooth. In fact it really didn't take long at all for my installation appointment. I was very pleased with the level of service that I received. The tech onsite was very professional and proficient while he was installing my devices, I took notice that the tech was double checking all of the devices that he was going to install, that impressed a lot because that means that the probability of it being done correctly the first time would be great. Clifton in my book did an overall great job.

The reason why Vector Security was my choice. Now the proof was in the pudding because your Sales Rep, Technician and the management team is second to none. When statement is made three times is a charm that is a true statement. I had the opportunity to have the same technician three times which by the is a true champion. Clifton is a very kind person and professionally skilled technician. I actually called in my comments but Clifton gave me the link to complete the survey form. I'm very pleased with everything. Great job!

I've had Vector Security for twenty years and have never had a problem with personnel, either on the phone or in person. The current service call was scheduled for just one day after my call to the office. I'm completely satisfied. The service technician was widely knowledgeable and assisted us in figuring how to update our antiquated system.

Adam ** with Vector Security made my transition a success. Adam was very patient and provided extremely GREAT customer service and followed through with updates and everything until completion! If you are looking for security and do not want to deal with ADT monitoring services, I would HIGHLY recommend Vector Security!

I chose Vector because my neighbor recommended you all about 10 years ago. My experience is much better than the service I received from my previous company I used. Sean ** has been the technician that services my account. He's very professional and I am very pleased with the service I receive from him and the dispatchers. Thank you for the services!

We chose Vector Security when we built our house in 2004. They have been our security system for almost 20 years and we have never had an issue. My insurance company need an alarm certificate and they had it for me in a timely manner. The office staff was very helpful and knowledgeable.

We had Michael ** at our home today to fix an issue with our siren. He was able to pinpoint the problem immediately and fix it for us. He also tested the system to show me that it was working. We have been very pleased with Michael’s service over the years.

I chose Vector to be secured and smoke protection. I was a Sonitrol customer and they were purchased by Vector years ago. I’ve had nothing but a great experience throughout the years with Sean and Stephen. I am a disabled Vet and the security system and its features are a great help to me at this time! Thank you!

The representative that came to our house I felt could’ve been more respectful. When a person tells you they're not interested then be a lady/gentleman and please leave! The way she just pushed for me to get this system was ridiculous! So now we're stuck in a 3 yr. Agreement for something that was pure pressure to get! Ok time is hard already people don’t need to get things out their price range when they know they can’t afford it! How rude is that! But it’s ok so far and the installer was an great young man but could’ve used a mint before speaking to me with that tart breath! Upset but it’s ok so far.

Susan's support was outstanding in every way. My wife and I agree the technical support she provided was first class. She went over-and-beyond to explain everything in clear, understandable detail. She was professional and friendly-like. We enjoyed having this unexpected interaction with Sue, where a door sensor failed (resulting in a service call under our support contract). If this is representative of Vector Security's support, then we feel we have correctly chosen our security company.

Steve replaced my smoke alarm which my security system identified as not being supervised correctly. I had an excellent experience. Steve was very knowledgeable, precise, neat and polite. It was an absolute pleasure to have someone fix the problem. The visit was seamless and professional. I have had no problems with Vector Security in the almost 6 years I am using them. Thank you for your excellent service.

Kevin was kickass. He was so professional. This system blows away ADT. Kevin took the time to clean the wires up at the panel. Check the wiring throughout the house. Kevin removed all the ADT wireless that had been installed over the years and used the original wires that ADT pushed back in the wall! Now I have a completely hardwire system. NO MORE BATTERIES beeping at 3 AM!

I have a very pleasant experience with Bob ** today, he came out and installed a new system for my home. Bob was very thoughtful about where he installed equipment and asked me before he put the stuff up. He gave me a great lesson on how to use the new system. Outstanding Service.

We had Michael ** at our home today to help us with our system that seemed to have lost its power during our last series of storms. He did a great job on today’s call explaining what the problem was and even labeled things to make it easier in the future.

I chose Vector because of their long standing history and recommendations based on their customer service. My Tech Jon B was on time, courteous, knew what he was talking about and what he was doing, polite and efficient and done in no time. Jon was very professional and friendly. Choosing the right provider is difficult with all the options we have today to include DIY but I choose Vector because of their reputation in the market and it’s great they have employees who are professional and patient like Jon.

Monthly payment increased. Paying for an additional monthly monitoring yearly, with no additional services or benefits. The company should accommodate all customers with multiple monthly credits. Thank you for your time and assistance

Curtis and Mark were very professional and friendly when installing our system. Tonii and Gino were a pleasure to work with, as well. All of the information was explained clearly and thoroughly. It was between Vector and a bigger company and I chose Vector because they were local and their equipment was the same, but as a cheaper price. Overall I'm very satisfied so far.

Kevin called a half hour before the scheduled appointment to confirm that the 8:00 am start was still appropriate. Kevin and l discuss the options for where Kevin could or could not get the wires. The locations and other locations if he could not. Kevin is very personable and easy to work with.

I was conned by a salesman to sign up for a 36 month contract when my wall unit wasn't working. I've been a faithful client for 17 years. I've moved to a rental house which doesn't allow me to put in an alarm like this. The new owners don't want to use Vector. Also, my portable system has been broken for at least a year. They never contacted me back to fix it and now say that they did. I want to cancel my contract but am told I owe for the next 18 months. This is really poor business. I was also yelled at by a women named Allison when we discussed this issue. I've been a good client. I really think that you should forgive the next 18 months' worth of payments.

We have been a customer with Vector Security for about two years. We had Michael ** at our home today to fix our front door lock. We are super pleased with the service he provided. He took the time and effort to get us up and running, we couldn’t be more happy.

The reviews has been settled. The company has solved the issue by letting me out of my contract.

Kevin ** was here to explain my system to me. Kevin arrived on time and was extremely pleasant. Kevin took the time to show us the new keypad and the new units on the doors. He explained the system in a way that I easily understood and answered all of my questions.

Having this Alarm System has been nothing but STRESS & FRUSTRATION. Rep did not explain that this was a 5 year contract and the connection in this area is HORRIBLE! They are always blaming the internet and each tech that has been out here, (and let me tell you there have numerous service calls in the past year for the same issue) and NOTHING gets resolved, the camera works for a lil a few weeks and goes back out. How do I know I am protected against fire and burglary? There are no guarantees! But Yet I am getting charged every month! You call in and they bounce you around and keep you on hold. BEWARE OF THIS COMPANY!!!

Kevin was a true professional for Vector Security. Walked through the install at the beginning and entire process the app and the website with patience and understanding. Kevin made himself available to contact should any problems arise in the future. I could not recommend anyone more highly.

Recommended by family. My recommendation to anyone who wants this service is to read their contract. No clause that if your house burns that they put it on hold till you rebuild or buy another property. They charge you without providing a service or anything during the time you have no home. Only 6 months then full charge until end of contract. Would never recommend Vector Security and will help convince anyone there is a better company than this.

System changes required due to newly installed internet router should have taken half or less of the time. Rep was even suggesting replacing a functioning camera. Same rep had unnecessarily replaced other hardware on a prior service call. We’re considering engaging another company and leaving Vector.

The service is mediocre. I have 2 back cameras that have inoperable for weeks, if not a month, only because I switched internet service providers and you all want to charge $140 for a tech to come do something that takes 10 min. I will be switching as soon as these contracts terms, trust. I also requested last year that someone contact me because I was wrongfully accused of something and to have been able to have the images from that day would have been helpful to show that I was home and never left but I was never contacted.

Excellent example of professionalism. Both gentleman were experts. First stage of analysis of the house and my needs planning the location of equipment, and then second stage of installation - all went efficiently. Communication at every step was on point.

I did research to see what was available and I found out that a friend of mine that has Vector Security as a home alarm system that made me more confident in getting it 100%. Satisfy customer. Great customer service great value.

Problem with bell ringing and working. Charged $145 to come out and fix "battery was faulty" and also find out that we were never told of features that were supposed to be there. Called three times to discuss but NO ONE RETURNED the phone call! That is NOT customer service...It's customer being ignored!

Frank ** came today to address an issue with our LiftMaster garage door opener that is on our Vector alarm system. Frank had properly diagnose the issue on a previous trip and so he was well prepared when he arrived today. The appointment was at 10 am and Frank was finished and out the door at 10:15 am. Very professional, very helpful and we are very satisfied!

It took them almost a year to get our system right and the last visit the guy broke the wood off of our attic door and they refused to get someone to come out and fix it. They wanted me to do all the work of finding someone to fix what they broke. The service is really bad during one of the outage times. We had someone steal a pressure washer from our garage.

Vector was recommended by a friend, I was very unhappy with my old service. Called Vector and a representative, Mike **, called and came by the same day. My system was installed quickly and Mr. ** thoroughly explained everything about the System. Needless to say I am very happy with Vector. Highly recommend Vector Security Systems.

We had Hammond/Vector for many years. I’ve had a few problems with some things that were corrected, motion detector, some window connections. We have disconnected the detector service because of our cat and the window issues have been resolved. But, today we had a door alarm issue which was our fault. I received a one ring on my cell phone with no human response. Only a text message saying there was an alarm issue. Then on our home phone answering machine there was a message from Vector saying there was an issue and to call back….I know you have my cell number but no one called it, they have in the past but not today! This could have been a serious problem but it wasn’t this time. You should call both numbers. If this continues to happen I will look into a different service. Thank you.

Very unhappy with this company, after 3 years of service they updated something at the system and automatically renewed the contract for another 3 years, my sensors in all doors was broken and then refused to replace because was too old, so I have to pay for another 3 years with no service,

Excellent service for 10 years two different cities. Vector was on the box with me during a tornado. Unlike many alarms it does not go on unnecessarily. It’s great to come home in the middle of the night and know you're not walking into a house that someone may have snuck in as the alarm.

Frank was very polite and professional. Great customer service. When asked if he had shoe coverings to put on his shoes before entering the house. He responded with, "Yes and I would happy to put them on before entering the house." This is one of the reasons I’ve been a loyal Vector Customer for over 10 years because of the amazing customer experience. Best regards, Stacey

I have been with Vector for many years. When I decided to upgrade my system, I went with the people I knew.. A few days after installation, late last year, the main board went dead and they had to replace it. Now, last week, less than 7 months later, the main board went dead again. Now they tell me they can't come out until June 8th and even with my service plan, they want to charge me $25 to come out.

I have a Vector Security plan. The service was professionally executed in a timely manner and to my satisfaction. Mr. ** was professional and very pleasant as he rendered repairs. Prior to Mr. **'s departure, I tested my alarm system for completion.

Have security system at our workplace and very happy with system. Frank came out and went over our options, worked out great. Curtis came and installed our system, very neat, courteous and explained the system in full detail, step by step. I believe I understand how to use the system, but Curtis explained that I can call at anytime, day or night and someone will walk me thru the system again.

Came to my house to replace my key fob and replaced battery in medical button, I couldn’t get them open to change battery. Now that I have the local office number it will be easier to call to schedule an appointment.

New internet service change. Jeanette was amazing and patient with me and my issue. Stuck it out with me the whole way. Very knowledgeable. Advice me on everything I needed to know for a wonderful experience. Assured me she was not leaving until the problem was resolved.

I have been having ongoing issues with my Vector systom for a while but today was a different call. I have a guest coming and needed help with codes for the panel; and front door.. I left messages and Sharon (Shari) called me back.. WOW she is amazing.. Patience and knowledgeable all in one.. Not only did she help with my codes but re-set all my trip wires and tweaked my settings all at the same time.. Fantastic.. We need more like Ms. Shari. :)

I'm happy to continue my services with Vector Security. I relocated to a new apartment and I have to say that the transfer went very smooth. Your customer service department took care of everything. The technician was very professional and helpful. I really appreciate the fact that the tech did a follow up to see if I was able to reset my password for my account. I will continue to be a vector security customer and talk your company up to my family and friends. Thanks again.

I have had Vector Security for around 17 years. David notified me that he was coming and went about very efficiently correcting the failure! He was very professional. I have always been pleased with this service. Thank you very much!

The company has been working to get to the bottom of what occurred. This never should have happened in the first place, JSO shares most of the blame but Vector could have mitigated this. I appreciate that they have gone to great lengths to understand and correct the issue so this does not happen again... for us or other customers.

They were able to resolve the issue quickly and helped out disputing debt to collections.

I have been with you guys for 2 or more years now. I have recommended my son to alarm company too. But I have to speak for myself. I have not been disappointed not one time since I had the system installed. I don't get handle on the phone with a bunch of excuses like the company that I have canceled, matter of fact it has been spot on service. I was unable to be there for the camera install but my sons were there and they told me while I was on the phone that the technician was mad cool. He did a great job in completing the task. I was satisfied with the location of the camera.

20 years ago when we moved from NY to VA the previous homeowner was a Vector customer and we rolled over into the same service. It ain't broke don't fix it. Exemplary company to have our home under surveillance with. We've upgraded as Vector upgrades from the analog days to digital now cameras.

I was a loyal customer for years before having to terminate my services with you. However, all equipment was still in my home. Last night, it started alerting low battery, etc. I could not turn it off. I called your 800# and spoke with Tyheem. I'm 75; he walked me thru on how to disable my devices. It was challenging. He had to send me a photo of what to look for so I could finally terminate the system. He was patient, kind, courteous and went far above all expectations. I thought you were the best service when I had you, and you definitely have shown me you still are. BRAVO!

Found Vector through Hanna Home Pros which is Howard Hanna Home Pros partnership. Great service and install. Everyone was professional and very helpful explaining the systems. Thank you so much for all of your help.

There was already a system in our house when we arrived, so we contacted Vector to set it up. The process was seamless and simple, and both Jessica and Clifton were incredibly helpful and made the process as easy as possible. I’d definitely use the company anytime I need a security system.

Aggie ** never gave up. Over a year of follow up which was done very methodically and respectfully. Aggie is a true quality sales person from start to finish. Installer Ed was amazing. Bye-bye Richmond Alarm/Johnson Controls. You suck.

If I could not give them any stars I would. The day after we had our security system installed we started having problems. Our doorbell camera only works about half the time. We have called customer service several times but they can’t fix the problem. We tried getting out of our contract but they refuse to do so unless we pay the termination fees, even though their equipment is junk.

Existing customer. Great service. Friendly, good, good, good, good, great, great wonderful communicator. Pleasure to work with. Very informative. Thanks for sending a great knowledge tech with all the info I need. Five star person. Keep up the good work

Vector is our service co for both alarm and fire. This company is local and they are always helpful and attentive to our needs. Terry at the office here in Lufkin is always pleasant to work with as well and the guys are efficient and knowledgeable when they come out for a call. We would not want to use anyone else for this type of service.

Sales rep came to our door on our move in date. He definitely took advantage of us during that chaos. He assured us that if we signed the contract and moved, that services could be moved to the new address. Well here we are a year later. We moved and are now being told services can’t be moved to our new address, and we will be responsible for the full contract balance. Do not trust this company, the sales reps will do and say anything to get you to sign the contract. I will be making a video addressing my concerns with the company so my 1 million+ followers across Tiktok and Instagram do not make the same mistakes as I did.

I am very happy with my experience with Vector Security. It has a lot of added features such as using the app to alarm and disarm. When Curtis explained the system and its features I felt very comfortable with being able to use on my own. I also like being able to use the remote option, The panic button is what I liked the most.

Vector Security was recommended to me by a family member and they promised me that I would not be disappointed, and YES!!! I have to admit that they were telling me the truth. The customer service department was second to none from front to back in getting me set up for my appointment. Then your tech Clifton, I mean what else is there to say: impeccable service, very proficient at his work. I also mentioned to Clifton that I take notice of the way people work when they come to my home and he by far has been the best in a long time. I really appreciate dedication and detail work.

Michael ** was at my home today. He was able to get my system up and running very quickly. He was fantastic, he was on time, he was courteous and was very helpful. I am very pleased with the service provided.

I finally had the opportunity to get my system upgraded and was very excited when it was completed, I a long time customer and I mean a long time my keypad numbers were sticking, but when we seen the new keypad I was as well as my wife happy. The both of us were pleased with the technician Clifton he was prompt, courteous, professional. I speaking with Clifton about his career in the security industry and it was surprising to me that it wasn't his career path because he did it so well.

I have certainly learned whenever you receive impeccable service you stick with it. I have been with Vector ecurity for a while. I'm a 31 year retired Marine Corps Sergeant Major so it's great to see a company striving for better. Your customer service help in facilitating the appointment and the young lady was very good. The technician Clifton was very professional, my wife liked the fact that when he enter our home he was prepared with shoe covers, that really impressed her. But overall he was very detailed and explained everything to use about our new keypad. although he had to return to our doorbell camera and from my understanding he had to travel a good distance to return he was always pleasant and respectful. We really appreciate such great service.

We chose Vector because my sister and mom have their system. We are very happy with our new system. Vinh was awesome in getting us set up. The installation was great! Steve was very nice and made sure we understand everything and everything was working right when they left. I would definitely recommend vector to a friend!

Curtis was very knowledgeable and explained things well. He went over the new panel very well, the app was easy to you use. He was a delight to have in our home, he knows his stuff. Was able to tell us about some very cool safety features we were unaware.