Vector Security Reviews

I’ve been a customer for 13+ years. I love the employees from the local office to the monitoring group. Everyone is so pleasant, knowledgeable, helpful & overall great customer service. If I have needed a repair or something checked, the repair people are always on time, pleasant & fix everything I need. Thank you Frank for fixing my issue so quickly. Outstanding customer service!

Your agent talked me into it, same agent that talked me into AT&T a few years back. Signed me to a new contract with Vector probably knowing I was still under contract with AT&T. I had to pay them over $300 dollars to end my contract with them. He said he wouldn't pay them a dime. I did the honest thing and paid them. He said he would talk to management and see about getting me part of it back from Vector. You supposedly told him no, that it was AT&T's fault not yours. Very disappointed in Steve **.

I did not realize that when I signed up for Vector I agreed to a 3 year term. Feel like that is an unfair length of time. I cannot tell when someone is at my front door unless they ring the doorbell and then by the time it comes up on my phone the person is no longer there. Very unhappy with this service and would love to get out of this contract but I have been told there is no way to cancel remaining 18 months on contract without paying 18 months of service fee. Would not recommend Vector to anyone.

Jesse **, the installer, did a nice job. He was also very patient in explaining the keypad functions and the Vector App. He also e-mailed me a file copy of the System Manual. He called before he came and arrived on time. Jesse also kept me appraised of what he was doing throughout the entire time he was at my home,

Simply perfect. Rodlyn was responsive in setting up our appointment and getting back to us with information and Bill was great with the installation reviewing how everything works and going over the system. Bill also set up a fire alarm that that was needed for our insurance and have a direct line to the fire department.

The builder of my house installed a Vector Security system. Little did I know that they were locking me into a barely legal contract that is designed to be as difficult to get out of as possible. Not exactly the actions of a company that has confidence in their product/service. I still have to pay for the "service" despite having my system turned off for 3 years.

I am very impressed and pleased with my experience with Vector. I was referred to Vector by a friend who has used them multiple times in the past. Rick and Curtis were very professional and did what they said they would. I also like the newer and more modern equipment they use. I highly recommend Vector to anyone looking at security services.

We contacted Vector because of their reputation to provide the security system to our business. From the start, it was a negative experience. They lost or did not order the proper parts to secure our system. They delayed our business opening and made one excuse after the other as to why the system was not installed properly. The bill was thousands more than originally agreed upon. The gentleman who was our contact left the company and no one notified us, so we continued to try to contact him for months. No one returned calls. Then we had a false fire alarm issue, only to find out the maintenance agreement was never implemented. Vector sent 2 gentlemen to meet with me to try to resolve things. They took the bill from the local fire company, only to find out that it was never paid as promised. I choose Vector and have not had one positive experience with them in almost 2 years.

I've been a customer of Vector Security since 2011. I have never experienced any problems with Vector's service. Yesterday I was blessed with meeting Nick **, an Installation Tech, who was very professional in his presentation and in the manner in which he updated my system. He answered all of my questions comfortably and competently. It's people like Nick that make you want to do business with a company. Thank you.

Installation process was accomplished in good time. Curtis was efficient and knowledgeable. He explained the new system and its applications. I have been a Vector customer for many years and am satisfied with their services. I would recommend Vector Security. Tod ** clearly explained the change-over process to the system upgrade.

Nich gave Great service and always has a great attitude. You can tell he loves his job. We know we can call if we have any issues and he will make it right. Nich has great product knowledge and we are sure he is an asset to your company. We have enjoyed Vector security.

We have always had great service with Vector Security. We needed some window sensors replaced at my house. The job was done quickly and professionally. The service technician showed up ahead of time and did a professional job. He also recommended additional services to help us feel more secure in our home.

I have been with Vector for approximately 2.5 years and have about 6 months remaining left of a 3 year contract. Vector was recommended by our Pastor but I must say the experience with Vector has been one of the worst customer service and caring companies that I have ever done business with. My dad was recently diagnosed with cancer causing us to move so that we can provide care and after being told that the final bill would be discounted due to circumstances, all of a sudden, no one knows anything. Understanding that I was on a 3 year contract, I was in hope that Vector would apply empathy to the situation and stay true to their word. This would have made us want to return at a later time and also provide recommendations to others. Obviously, the feedback shows that did not happen, the company was more worried about a little over $400 than a good reputation. Very sad and will never recommend or request service from Vector again.

I always receive the best service and the most professional customer service reps. I always recommend Vector. It’s that simple, you want the best they offer the best. Period. They always take the time to explain and will give the the answers even if they have to get back to you.

Kurtis was very nice and friendly, when he came to install our system. He explained everything very good and answered any and all questions I had. Vector Security is definitely the best around. Whenever we set the alarm off they call and help us, I would highly recommend them to anyone.

This is not the first time. Absolutely terrible service and I have called several times requesting a phone call if alarm goes off. When Vector was ADS Security there was no problem but now just horrific “security” company.

We've have been using Vector Security since 2016. We recently upgraded two security cameras and doorbell. Excellent customer service. We had an issue last week cause we changed our wifi password. The lady who helped us over the phone spent 45 minutes to help us solve our problem. She was very patient with and walked us through it. Highly recommend Vector Security.

Nick arrived on time to our home. I was pleased with the service Nick provided regarding my installation of my new alarm system. You guys need 10 more techs like Nick in y’all Office and Company. Nick suggestion in adding a new camera in my backyard area worked great. I enjoy the new system and both doorbell and backyard cameras!

I have existing account. I had camera issues. Completed successfully. Very friendly. Sold me a new camera... He was here when on time. He was knowledgeable. He was efficient. Made sure all was working as I needed.

I choose Vector Security because of Dale and Jerry. My family and I have used Vector Security for greater than 10 years. Both are very helpful and I trust their recommendations. Recently, we considered changing alarm monitoring services, due to price increases and less than adequate customer service. Our relationship with Dale and Jerry were the deciding factors to remain with the company.

Best company around. Very timely about arrival for appointments. AJ was very couteous and respectful. Absolutely knowledgeable of his work. Very apt explain about services offered and available. Pleasant spirit. I would definitely recommend this company and this representative to every person in this township. Safety contentious in every way possible. Even cleaning up afterwards

We have been with Vector Security for years with our first home. Decided to remain with them with our second home. Nick did great work. Excellent with explaining the services. Also took time to show how to work the system. Very professional and patient with showing what to do. Answered each question that was asked. Will recommend to family and friends.

From the moment Josh entered our home he was absolutely the bee's knees. With a warming confidence in the knowledge of security systems matched with personal comfort and peace of mind, Josh covered it all. So often in the world today it’s rare to experience such great customer service and the world today would benefit from more people like Josh. Good people are few and far between, great people are one of a kind. Josh is a great guy. Would recommend having Josh as the go to guy to anyone and everyone.

Tony was my salesperson and Curtis was my installer. Both Tony and Curtis were great to deal with. I have been a long time customer of Vector and have always been happy with the service I received. Curtis was here for a good part of the day and everything went so smoothly. I would recommend Vector to friends and family.

Vector Security was our first choice for security due to the builder suggesting them due to their past and continued use of the company. My builder and I meet with Kevin ** today to go over the final inspection of the installation. Kevin was vary pleasant and took the time to go over the system. Kevin help me add the phone app on my phone. I would suggest Vector Security to Friends.

Installation went very well. Nick was attentive to my concerns. He explained the process and his recommendations aligned with what I needed. When confronted with an installation challenge, he provided me with appropriate recommendations to resolve the issue. The other technician clearly demonstrated how to use the app. Both installers were professional and thorough, and the equipment was all installed with minimal aesthetic impact.

Vector Security customer for 20 plus years. Had a new board installed. Was very pleased with the service. Curtis was awesome! Friendly, thorough. Explained everything well. Very impressed. Glad we chose to stay with Vector with our new system. Will refer to friends and family. Love that we can now access our system from our phones. Very pleased customers.

We have been with Vector Security for several years, and have been very pleased. John did a great job explaining things, and handling the issues. He is a very pleasant person, so you feel comfortable with him in your home. We recommend Vector to our friends and family. Thank you John and Vector.

I have Vector Security at my other store. When I purchased this store, it already had a vector system in place. Nick was very polite and professional. He did not waste no time starting the work on my alarm system and cameras. He changed all batteries in each device which Nick told me the system was installed 3 years ago. Glad he was attentive and took his time to test and program everything and made sure this store was attached to my vector app.

John was my service technician. He gave excellent service. Very informative and polite. He repaired the problem I had and educated me on the keypad and went above and beyond and helped me fix a problem with my kitchen outs and he also repaired my doorbell that I didn’t call in for. He is a five star tech. Thanks.

Overall great experience with customer service. Adam was great! A little miscommunication with scheduling partly my fault but also partly theirs, never received a call back after leaving a message to reschedule installation and upgrade. Other than that I could say that the overall experience was great. A bit disappointed that I didn’t recognize that the smart doorbell wouldn’t work but I’ll have that put in at a later date.

Rodlyn sales person discussed plan and options available, provided info, explained everything in detail, was responsive. 5 stars. Jay technician was on time, quiet, neat, cleaned up after himself, made sure everything worked, assisted me with app and set up, and showed me how to use new system. 5 stars.

Jim deserves a standing ovation for his exceptional work in setting up my camera system, heat detectors, and flood detector, guaranteeing the utmost safety for my family and my home. Going above and beyond, he meticulously ensured I cleared any personal belongings obstructing the attic access, ensuring that no pesky debris from the ceiling would pose a hassle. Jim's genuine concern for his customers shines through his meticulous attention to detail and his comprehensive explanations of the system's advantages and functionality. Bravo, Jim! Your outstanding performance is truly commendable!

We have been Vector customers since 2001. When our system recently kept beeping and giving us error messages, we tried fixing it by unplugging to reboot, but with no luck. Frank saved the day! I was really impressed by his knowledge and ability to pinpoint the issue. When the most logical fix didn’t work, he quickly tried several other things and finally discovered the issue. Thank you!!

I chose Vector because I was looking for an Alarm,com affiliate. I am more than happy with the entire installation process. From sale to appointment scheduling to product and installation. Professional people at each level and an easy to use, state of the art well fashioned product.. Very pleased with how everything went.

I chose Vector Security due to their reasonable prices and quick response to my inquiry. They were able to answer all of my questions and work around my schedule. Their representative was very polite and professional. He explained everything very thoroughly as far as the operations of my home system. I highly recommend Vector security to my family, friends and colleagues.

Several aspects of my Vector Security system was failing after four years, to include the door camera, main panel, and several sensors. Delesky ** was dispatched to rectify these issues. Dell was outstanding with the service that he provided. He was prompt, courteous, and knowledgeable about all aspects of the Vector Security system. The entire upgrade flowed seamlessly thanks to Dell’s competence! Thank you!

I had a technical issue with one of the Vector products that was just identified the previous day. I called in first thing in the morning and my issue was addressed quickly and efficiently. The professionalism and care demonstrated was the definition of great customer service. Thank you, Trey, for your patience and time!

We chose Vector Security because they have served us for nearly 20 years. They offer wonderful service, at a good price. The monitoring staff is superb. Ellen ** is a star. She answered my questions quickly, fairly, and personably. All our dealings with Vector have been positive.

Nicholas was a great technician. Nicholas arrived on time at my home. He explained the work he had to perform and got busy. Nicholas installed everything clean and was neat with his work. He cleaned up behind himself and was careful of drilling to run my camera wire in my closet. Nicholas was friendly, personable, professional and made sure I understood how to operate the alarm panel and the App on my phone. I would recommend Nicholas to anyone that needs an alarm system and cameras and I am pleased with Vector Security.

Service call scheduled for 1-4. Received call around 12:45 and technician was at my house at 1:00. Happy I did not have to wait around all afternoon. He was very pleasant, knowledgeable and explained everything to me. Issue was resolved easily and he checked batteries and cleaned other smoke detectors. $35 is so inexpensive for any service call from anyone. Great business, great service and customer friendly! My technician, Dale, was awesome!

Nick explained everything thoroughly before and after installation. He was professional and friendly. He was on time. He was friendly to our dog. He answered all our questions. We highly recommend him. Overall I am pleased with Vector Security and services.

From Frank to Curtis everything was professional. Things went really well. I would and will always recommend Vector Security. We started out with Buckeye Security and stayed with Vector after they merged. Your company makes the process easy. So to wrap-up, Highly recommend, Great Service, Easy to work with, fast and courteous.

Constant, incessant notifications (beeps) of sensor loss, loss of relay, some unknown picture of an antenna, tamper alerts, etc. When we try to turn off the notification, it just starts again after 1-2 minutes, and still continues with no way to turn off the sound. While Vector waived the service fee for the last service call, I find it insulting that I am supposed to either pay for a service call or for a maintenance agreement so that Vector sensors operate the way they are advertised without ongoing, obnoxious and unstoppable notifications (beeps plus automated phone calls to tell me that my system is beeping). Also - you have to notify them 30 days advance to cancel - why? So they can charge you for another month.

I’m a completely satisfied customer over many dedicated years and I tell my family and many friends about my experience with Vector Security Staff. I love the job that I receive from Alex & Chris. They’re very knowledgeable and throughout the process of service. Thank You Vector Security Staff Team!

Updated security system and new CO2 detectors were installed after recent move to the area. Service was timely, reasonably priced, and completely thorough. Eased my hesitation with using the app to control the system from far and near. Highly recommend Curtis for installation--very friendly and patient. Completely satisfied with this process and would have them back again!

I went with Vector Security for my new building because, I have worked with Ben ** my salesman and Kevin ** my installer on previous project in the past. Kevin was prompt and arrived on the time we agreed on and stay on site until the installation was completed. I was unable to stay on site, Kevin was available by phone to answer all my question. I will use Vector Security again on future projects.

I have had Vector protection since 1997 when I purchased my home. I was having trouble with the system, and they sent out Tim, the service technician, who did a complete and thorough job assessing the situation. It was determined that I needed a new upgraded system. He explained the system, and how much it was going to cost, set up the appointment, arrived on time, and install the system completely, and told me to call if there was any problems or concerns. Very professional.

I have a pitbull and never use the system. When I try to cancel they want more than $2000 to cancel. And can not cancel the contract till November 2, 2027. So I'm paying $53.74 a month for a service I don't use or need anymore. The window alarm go off from the base of the stereo. Very much a aggravation for me. The ring camera when working. Has a very long lag. The people at the door are long gone before you know they are there on your smart phone. The software is poor and we have problems keeping a connection on our smart phones.

This is the third installation I have awarded to Vector Security. I have found the system very reliable and easy to manage. When we have a problem, they fix it. The installation crew is professional and knowledgeable. I will probably use their systems in more of my properties. Compared to other systems, vector provides good value for the money.

The technician was very polite. Very active and very knowledgable. He was helpful, courteous and well-mannered. He was a joy to have as a technician. I am so thankful to be a customer with Vector Security. Thus far I have been given great customer service. Unless things change, I intend to stay a customer.

Dave who installed my system was a true professional and explained everything, in laymen terms, as to what he was performing and the operation of the Vector Alarm System. My one (1) negative response is I continue to receive "The system was not armed" message. However when I attempt to login it does not recognize neither my ID nor my password (the information I provided initially).

Excellent service. Highly recommend. He was on time and good with my dog. Didn’t get bit; which is a plus. Laughed at my awkward dark humor. Walked me through the technology stuff kindly; and I’d rather dig a ditch than do stuff in the phone. It was an easy process, he was professional but also kind.

We did not choose Vector. They are like a timeshare that once someone gets their service, they won't stop. They sold their security to my Mother-in-law, who had dementia. It's been 3 years since she passed and probably 10 years, at least, since the service has been active. The box hasn't even been hooked up. They were sent my wife's POA year ago and also copies of the death certificate, though why they needed that if my wife has POA, is ridiculous. So, taking advantage of an elderly woman who couldn't make an informed decision, then refusing to cancel service for years, costing us thousands of dollars, shows what happens with predatory security services. If they are so first rate with their security, shouldn't they be able to notice that the system is inactive???

We’ve been a Vector Customer for many years. We just upgraded our system and added cameras. Both Sean (sales) and David (Installation Tech) were both so nice and helpful. He answered all of my questions even ones I asked more than once. Honestly I don’t think it could have gone any smoother

My community has a contract with Vector alarms. I had beeping and called for help. Left messages from 9 AM till 5 PM. Nobody called me back. Still have the problem. Wakes me up during the night. No live person to speak to. All recordings. No return calls. No help. Horrible service!

Excellent service. Polite and helpful installer. Explained everything clearly and helped set up app. Installer was on time and took the time to make sure everything was working before he left. He made sure cameras covered entire area with some overlap. We appreciate the time and professionalism of the installer.

Nothing but problems with Vector for the past 4 months. No monitoring being done, but payment continued to be drafted although we requested multiple times that service be discontinued. Trevor has proved to be the most inept customer service representative I have ever dealt with. We are working with our bank today to refuse future drafts. You currently owe us $125+ for the months you drafted our account with no monitoring done after multiple requests to discontinue service.

I chose Vector Security because of a persuasive salesperson. What a huge mistake. Smoke alarms would go off for no apparent reason. We sent message after message asking for help. Sadly, we never received a return call or a visit for service. My advice, go to any other Security Service you can find. Nothing could be worse.

When I first got my Vector Security alarm system I was told in 5 yrs it would be paid for and so in those 5 yrs my alarms didn't go off at all but in the last 18 months it has went off 3 times. One time I we bought a battery ourselves but the tech came out the other two times, why the battery didn't go dead in those 5 yrs.? The alarm system suppose to be mines but my monthly fee was the same, why?

So far, I am getting some of the security and not all of it because when I leave and set away alarm when I come back, it’s not working. When I come back I can just walk in my house. The alarm does not go off for nothing but otherwise I like the alarm system. I set it at night and it be on all night, but when I go away for a week or so, it not working, I hope someone can check that out for me. I appreciate it.

Long time customer of Vector. Service call for low panel battery. Call to schedule was quick and easy. Monique is always a pleasure to speak with in the service department. Frank was on time as always!! Replaced the battery quickly and made sure we didn’t need anything else or had any questions.

Hello. I requested a service appointment with Vector, John was the tech that came out to my home. He was very pleasant and patient with me, I'm a 90 year old lady that needs some extra time to catch on and he did that with me. He call prior to coming but I didn't hear the phone but he waited until I got out of bed and dressed. He a great communicator. 5 star guy.

Nick was very professional and helped me in setting my alarm system from my old ADT system. Nick was patient and installed all equipment and my camera satisfactory. Very good and excellent job in setting up my alarm, camera, Alarm.com app and did very good in showing all of us how to operate the App and alarm system.

I am a relocated customer and so far I have no problems with Vector security. I'm very satisfied with my level of service. I had the pleasure of having the same technician install my system at my new location. Clifton is still the same detailed, patient and polite person that I met the first. He takes pride in his work and again I have to say thanks for doing such a great job.

I'm a very happy Vector security customer and have been for some time now. I have vector security in home and my other businesses. I was very pleased with the technician Clifton. He was very professional and detailed with his work. I was very happy with the results of the locations of the cameras. I couldn't ask for anything else. Great job!!

We had a wonderful service experience with Curtis. He arrived early, was thorough, knowledgeable and was able to upgrade our system for us while he was on site without having to schedule another service call. He also upgraded the original cameras that we were planning to install, making our system much better than we originally thought it would be. Curtis is a great employee, and you are lucky to have him!

Purchased alarm system in recommendation of builder sales rep. When alarm system including security cameras were installed the installer left forgetting the front bedroom. The doorbell continued ringing and I was told the system was not compatible with the door chime and would have to get an electrician. I had to disconnect the doorbell myself to stop the ringing. I had also had to have an electrician come to connect the Wi-Fi thermostat which the security company credited me $125 for. Lastly, I was promised a $465 refund to have an electrician who charged me $590 to correct the incompatibility issue with the doorbell which 3 months later I still haven’t received. And one of my outdoor security cameras is not working properly. Knowing all this I probably would not have chosen Vector security. Do your homework. Research your security companies prior to selecting one.

When I first drove in this neighborhood, I saw a Vector van servicing another residence. Frank offered professional services and was candid and forthright. Curtis was on time, professional and worked to get new system installed. Expert instruction even got our grandmother involved to get the system codes set up in a timely fashion. All good with the courteous and efficient support throughout the day and with safety consciousness offered CO detectors and increase in smoke alarms.

It’s 2024 and the lagging is ridiculous! When I go to open app to view footage, it lags for way too long. By the time I’m able to view who is at my door, the person is either walking off or even disappeared, due to loading so slowly! Also, why aren’t we able to have accesses to our front doorbell camera to modify? Says the rule can only be edited through the website, which is untrue. Now here is my major issue and why: The clips are entirely too short! Why don’t we have an option to record the whole interaction, while someone is at the door like Ring does!? I have mine set to record every 30 seconds, which is the shortest delay option, but it doesn’t pick the recording back up after being triggered! It just stops recording all together.

Young lady was very helpful, did exactly as she said she would had a copy in my email within 5 minutes of my request, she was also very polite! Have been using Vector Security for over 15 years. They have always responded in a timely manner and stood behind everything they said they would do!

Nick installed my alarm system a year ago and came back today to install 4 outdoor cameras and light devices. Nick done a superb job!! He was thoroughly involved in details and explaining the work that would be done and answered all questions I had. Nick was professional in his work, clean workmanship, neat and didn’t take a very long time in installing everything. My cameras are angled correctly and covers everything I needed! Just an awesome job period! Well pleased with Nick and his time in taking great care to make sure my home is secured and working properly!

We have been with Vector Security for a very long time. You get good service. I needed someone to inspect and make sure that our entire system was working the way that it should. The technician was very patient and welcoming and answered all the questions that I had. Excellent service.

Vector Security has been great over the last 9 months, however, I am disappointed with the new $25.00 dollar service fee on my account for service, even though I am paying a monthly fee for service, otherwise the service has been great. I just had to pay $25.00 for a device that did not update correctly. The technician was great and otherwise happy. The new fee sucks.

Tod was very professional during our initial meeting. We wanted to use a local company with local ties. During the installation process, Curtis was very professional and explained all the details of the system in a simple easy to understand way. Everyone has been great. I would definitely recommend your company for future use.

Everything works perfectly. Nick showed up on time and his customer service was superb. Nick was able to install new cameras which was much needed. I like the fact that we can now unlock and lock our door without a key. Nick was very knowledgeable about all of the software that was installed. We was educated by Nick on how to utilize our security system with all the updates. I would definitely recommend him and this service to anyone who wants or needs security camera services. My family and feel safe and know we are protected by Vector Security.

I'm a first time homeowner and Your representative basically scared me by telling me horror stories of people's homes being broken into. I felt pressured into signing up for your service. I accidentally activated my alarm by pushing the button on the remote. I'm happy that it was not a true emergency because it took the police about 40 minutes to get to me. If I was really in trouble I would be dead. This alarm system is a waste of my time and money.

Nick was a great representation of Vector Security. He showed up to my home a little bit before 8am. He immediately got to work and was prepared soon as he rung my doorbell. He automatically added the window sensor, tested the window sensor with the alarm system, verified to make sure the window sensor transmitted well, and was done. Nick was informative in offering additional services for my alarm system, friendly, professional and a pleasant attitude. Overall, I was very pleased.

Nick showed up and went right away into diagnosing the alarm system issues. He was patient with my customers with the in and out of people of traffic on a Friday. Nick replaced a couple of bad batteries, fix a tamper on the alarm panel and tested a door sensor and repaired a magnet for the door sensor. Nick was friendly, professional and overall a pleasure to work with!

Friendly, knowledgeable installer. Spent time with us covering how to use our equipment. Made good recommendations for future equipment. Professional service. Will be calling to have outdoors cameras installed soon. Replaced the garage sensor since our unit was no longer compatible. Alarm.com worked with the installer to make it happen.

Vector Security has given my family excellent service during the past 5 years. Whenever the alarm has went off, they call immediately. I have found them to be professional, courteous and always appreciate of our business. When we had a problem with a remote switch, their serviceman came to our home promptly and replaced it.

Roslyn ** was very knowledgeable and helpful. Could not have asked for a better person to deal with. Went over all I needed to know at this time and let me know he was available in the future to help me out. He went over all the options with me and explained what they did. While we had phone connection problems during the call, he called back more than once to get the job done.

Justin reacquainted us with the security system we had installed a few years ago. Kudos to Justin for his helpful overview and excellent customer service. He even pointed out the different types of alarms we have and made sure to answer all our questions. Thank you! We believe we are in good hands with Vector Security.

I have been a customer of Vector Security for 20 years. I wanted to upgrade my current home security system. Rigel, was very professional and knowledgeable about the new upgrade system as well as my existing system. He was very polite and courteous. In addition, his customer service was the best I have experienced in a while.

We’ve been with Vector since 2008 and we highly recommend this company. AJ has been our technician ever since and every time he comes, we have no issues once he leaves. Extremely professional and goes above and beyond the call of duty!!! This company should be very honored to have him on your staff. Major kudos!!

Had a great experience with Nick. He was very helpful and knowledgeable of the product. He was able to troubleshoot and resolve any issue he came across during our install. He showed great work ethic and I'd say he is a great steward and representative of the company. Do what you can to retain his employment or I may grab him up!

My doorbell does not work. I called a while ago and the tech told me how to fix it. Unfortunately it keeps failing and I do what the tech told me. Now it’s happening too much. Today I called, was transferred 3 times then got to a message system which hung up on me! Lousy support! Hung up! I only want to have my doorbell to work.

A few night ago my wife was at the washing machine and dropped the lid accidentally. The alarm went off and within about 30 seconds she manually reset it. In the past your people called to see if all was okay. No call. Just yesterday we were traveling and I received a message that the door was open. The alarm did NOT go off just the message on my phone. I called my brother to see if he was there and he was not. I asked a neighbor to stop by and all was okay. BTW on my phone can I arm and disarm the alarm??

John is always pleasant to work with. Knowledgeable, Helpful and gives quality customer service. I always have confidence when I know he is the service person coming out. I appreciate the phone call on ETA. He called the office to have service call added to my bill since I didn’t have the card. That way I was able to keep my house account separate from my personal account.

He explained everything thoroughly. Everything went smoothly and as expected. Very happy with our overall experience. My daughter is now thinking about switching to Vector for her security system after seeing how simple the app was. I will be recommending Vector to my family and friends. Cameras are super clear and love that they have voice.

I’ve been having multiple issues with my system that has caused me to contact technical support on multiple occasions. It’s got to the point where I would just troubleshoot and try to fix the issue myself due to no one ever being available to accept my call or I would have to wait multiple days just to receive a callback. For example, the most recent experience I’ve had where I feel as if Vector has continued to drop the ball with my concerns is I had a sensor error that would continue to go off either late at night or early in the morning. I called several times this past week and left a message about my issue. I have yet to hear back from any of your agents to assist me with resolving this issue. I take my family’s safety very seriously and based on YOUR company’s actions, I have no other choice but to believe that they don’t.

I have numerous calls in to Vector to fix the issue I'm having with my cellphone not being able to see the doorbell camera. It's been 3 mos. No one has fixed this issue. I don't feel they are competent in this area since they even sent me to the advanced team. I think I'll switch to ADT. I hear they have great customer service.

Danny was very thorough in getting the system working properly as well as his wisdom. He explained all that I so needed to know to get the most of what we have had installed. A great reflection for the company. We are a loyal customer and hope to refer people.

We have a contract with Vector Security. Even if we didn’t, I would still use them because they are a very reputable company. Also, I would like to recognize April **, who I spoken to on a couple of occasions, and she is very personable, and every company should have someone like her in their organization. She gets an A+.

Bob ** went above and beyond to take care of my alarm service maintenance as well as answered all of my questions. I appreciate him very much and am extremely happy that I chose Vector Security to protect my home, family, and pets. Definitely worth the investment for peace of mind.

I called to ask for a security Certificate for a mutual client. She sent it over so quick! She is very efficient and nice! I have spoke with Vector in the past. Always great Customer service and have recommended your services to others. Please give Tierra the accommodation she deserves.

I'm very impressed with Vector Security as I stated to one of the techs. I find that this panel does a lot more than the panel of the other alarm company I use to have. But enough of that, I think that this is only fair for me to include both gentleman. AJ and Clifton were great. I really like how the both of them coordinated the work between themselves. I was doing my own thing while I was there but I would check on the progress of the install. They did run into a few snags along the way but between the both of them it kind of smooth it way out. In overall it was a great experience.

Just wanted to let you know that he did a magnificent job and removing my system. Boxed it up very neatly, and I noticed that he labeled everything nice in the box. Apologize to him for being late this morning, due to traffic. Demeanor was very common and pleasant. Told me not to worry about it but then overall, I really appreciate the services that I receive from Vector Security. I would not change to another company with everything so far and I hope that this survey will give you an idea of the type of technicians that I have encountered since I’ve been with Vector Security. All of them have been great.

My installer was Curtis ** and he did a fabulous job on my cameras. He was helpful setting up the rules and his recommendations were amazing! He was also able to help me with questions I had on my security system too. I highly recommend him for cameras that need done!

I just could not give up the opportunity into letting your company know how I appreciate your services. I have several accounts with you guys and appreciate the great service that I receive. I know Clifton was out at one my properties yesterday and did such a great job, you could not figure out where to put the panel so I left it up to him. I wasn’t there for the install, but he explained to me where it was going to go and when I saw it physically I was very impressed at his work and also I was able to reach out to him today just to help me again, to get my alarm system connected to my Internet for some reason it wasn’t connected but he was able to walk me through it on the telephone. Again I appreciate everything. Thanks again have a happy new year.

Hello, my name is Erin. I can’t even remember rhyme or reason that we decided to go with Vector Security but I’m very thankful that we did. I have had nothing but great service since we’ve been Vector Security customers and I was really impressed to the fact that you kept my appointment for today. The weather was not suitable for my cameras to be done today but I have to say your technician is second to none. Clifton did a marvelous job although he was able to get up under the cameras I was very satisfied and his work ethics. He wanted to do the second one, but it was just a little too dangerous to do. I wouldn’t let him. I’m happy at the view on the driveway. I’m sure my husband will be too and I’m looking forward for Clifton to return and put up my backyard camera. Thanks again for great service.

The technician who came to my house was very knowledgeable and my system is working's perfectly. He was on time, called prior to the appointment and took the time to answer all of my questions. My house is fully protected and we could not be more satisfied. All my cameras are set up correctly and covering all the areas we need to feel secure.

I chose Vector many years ago. Since then the service has been going downhill. They do not follow up. The customer skills are poor. They turn the blame on the customer. The equipment is poor, consistently have tampering problem. I have tried over and over to give them the chance to correct the issues however it is never corrected. They also talk over you to make you look crazy. Don’t do it.

Our product disconnected from the internet and stopped working almost a year ago. The cameras are so high that we cannot access them to reset. We have contacted customer service multiple times regarding getting service and they keep saying, "Will talk to a manager and call you back". We have never been called and have been paying for a video monitoring service that does not even work, nor do they care about their paying customers. They also will not give a refund for the months that it has been out of service.

Nick was awesome! He and another technician showed up yesterday to install the alarm system and camera system for our church. Very clean work, they were on time, cleaned up behind themselves, explained the work they were doing and made sure to thoroughly explain how the alarm system and camera system worked. Nick was professional and overall a great representative of Vector Security!

I was with Vector Security for a period of 7 years. I was never late on any monthly payments. I always paid online in advance. I decided to terminate my services. I contacted technical support so maybe one of their technicians could come out and disconnect the wired alarm and cameras, I was treated like dirt. I was willing to pay for 1 of their technician to come out, I was told that would be an insurance risk. I think since I had been such a loyal customer, I should have been treated much better. I am in a military community and I am a retired First Sergeant. I wouldn’t recommend this company to NOBODY.

First of all, like the thing for the security for hiring technicians, such as Mr. **. Because he played such an intricate part getting my system upgraded, thankfully to him, and his detail inspection on my old system, surely convinced me that I needed to do this upgrade because my phone line was cut from the outside of the house, and Mr. **, explain to me that when a phone line is cut and you have an alarm system that all communications are gone and that’s what sold need to get the upgrade because I didn’t need a landline. Thank you Allison for allowing it to be painless with the setup based on our conversation and I will definitely recommend Vector Security to my friends and family.

There is never a time that Tierra hasn't been most helpful. Tierra is ALWAYS at her best when providing customer service even when it's a simple request or big change. Agency is currently changing leadership and Tierra was ready to advise and recommend the notice needed to ensure a smooth transition under new leadership. Well Done and Thank you and Challenge Enterprises is grateful the services that Tierra ** has provided over the years to all our personnel.

Nick did a wonderful job. He was thorough and helpful. He tested his work to make sure all features functioned properly, and made sure I understood how use the app and the wall console. I would highly recommend Nick for your security system install. The system consists of motion detectors and two video cameras.

Wayne ** and Eric ** came to our home on Wednesday December 13, 2023 and provided outstanding service. Both were professional, knowledgeable, and Kindness in resolving our issue. They were on time and called 30 minutes before the appointment as promised. I would highly recommend them. Outstanding Customer Service is so important in this day. Their service was second to none. I wanted to acknowledge them and hope they will get this message to show how much we appreciate them.

Nick was very professional, neat and clean work and explained thoroughly the installation and processes of doing the install and paperwork. He arrived early and did not take long to complete the Install. Overall very great job for your Vector technician! I also have Vector at my other locations and I am very pleased with the Service.

The decision to use a locally owned and operated company decades ago for monitoring has truthfully been the most gratifying decision. The exact words when accidental alarms sounded was "Grab the phone, Vector rep will call immediately"!! The excellent customer service, rating is a 5. Thank you Vector Security!

Mr. ** came to service the doorbell and camera. He added an additional camera. He is very professional and takes the time to explain what work needs to be conducted. I am extremely happy and grateful for how neat, orderly, knowledgeable and how courteous Mr. ** performs his job. Thank You!

Have had Vector for years. Just needed updated system. New wall panel, heat detectors, and outside door sensors were installed. John helped me set up system on my phone and iPad. He explained how to arm and disarm. Installer John was very professional and explained changes thoroughly. I would recommend a Vector system to friends and family.

Awesome and professional service. Very complete job done. Very detailed job done and excellent explanations how to use and take care. Very long hours which was more than 10 hours without breaks and checked every equipment one by one and tested every part which was installed and explain thoroughly for me and my wife.

Nick showed up and already knew what the problem was and how to solve it. Had a bad Rf motion in Shop area showing tamper. Instead of replacing with another battery powered device, Nick suggested to hardwire the new motion sensor and do away with the wireless. Worked out great and no Complaints! Thanks Vector Security for sending Nickmover to solve my issue with bad motion sensor falsing and not working right!

My brother recommended Vector to me after purchasing his home in Hillsborough. My salesperson Jeff was very responsive and answered all of my questions about products and services. My technician Nick was very knowledgeable, helpful and explained things well. I am confident in using the alarm system. I would recommend Vector to family, friends, and my real estate clients.

Nick is excellent to work with. He is extremely professional and very thorough. We talked with Tech support this past Thursday and figured out a solution to our camera problem, however, Nick still wanted to come out and check out the camera itself and connections to make absolutely sure the issue isn’t the camera. It was actually a Firewall network issue on our end. Appreciate the awesome Customer Service-oriented attitude Nick has!!

I really really appreciate Vector Security for their understanding. I felt so embarrassed about the whole thing. I should have never left the company because I never had any problems with you. Just wanted to try something different and it turned out to be a disaster. But your customer service is second to none and Clifton was just magnificent in getting my system hooked up again and I really love the fact that I have cameras now. She did a really good job with the cameras. Very happy with what I can see.

I chose Vector because a friend told me about it. The staff was very professional and inquired about purchasing additional materials. He came equipped with materials needed to complete the job. He was very nice and went over everything very thoroughly. I will be utilizing vector again for additional services.

I have nothing but good things to say about this company. The customer service is very good and the technicians are great. Clifton was very good and helpful in getting us back on track with our alarm system, he also worked on my doorbell camera and my backyard camera. Thankfully he was successful in doing so. Thanks again for your patience and hard work.

I am very pleased with our doorbell camera and home alarm system. Being able to set my home alarm via phone is so user-friendly. I also like the prompt response to false alarm. It lets me know that someone is watching over our family with emergency assistance if ever needed. Thank you so much for peace of mind.

I received a bill for a service call for a malfunctioning Smoke Alarm. After the call, it started to malfunction again a couple of days later. Our only option at that time was to have the alarm removed from the system to keep it from going off randomly. Since the alarm was not repaired, I have a big issue with the $150.25 charge. I will be discontinuing my monthly service if this issue cannot be corrected or the alarm replaced.

The technician tried everything he could to get things done as quickly as possible but kept having issues with the two way. So it took him 2.5-3 hours to finish, and still not quite sure it's completely working properly but not his fault he tried everything. Some of equipment not functioning so I'm still waiting to see if company will give free key fobs, only one was given we had three, been a customer for about 15 years.

Have used Vector for more than 20 years at all our houses. Bob knows our house and was on time, efficient, and friendly as always. We were particularly pleased that the appointment was scheduled at our convenience in very short notice. Also appreciated the call to notify us of the failing battery and overdue CO review.

Mr John was the technician for my call today. The call was to check Fire Alarm that went off in hay household. Mr John came as scheduled. He did phone me alert me on his arrival time. He was Very Prompt as scheduled. John was quite professional & Down to earth to get this corrected. Not only did he do the problem alarm but also double checked the additional fire alarm located in my home. He tested All of them. Glad for the extra care. Been with this company a number of years. They will work to solve the problem.

Great people, used at other acct, decided to call to do our other place. Curtis was very patient and polite, was a pleasure. Other company would not even come out for service call. Very pleased with new security and your team of workers, very reassuring. Thank you so much. I am very very happy.

A friend referred. The response is bad. I had to speak to 4 different people before I reach someone. And they said they would send someone and I have not heard from them yet. I am 70 years old and I live alone and this camera needs to be fixed.

I’ve had Vector for many years, but Jamie was the best person I’ve ever encountered. She was excellent! Patient, concerned, polite, willing to go beyond the ‘script’ to help me. Her voice was pleasant-I felt she really cared about helping me. She apologized when she had to put me on hold, always asking if I minded if she did. You have an outstanding staff member with her.

I chose Vector because of my history and satisfaction with your company, originally with Westec in Tampa FL. When I moved I did no want to try Simply Safe as I'm not certain of their dependability. From my first estimate call with Rick and installation with awesome Curis, I'm a happy camper and safer.

My alarm has gone off several times and only a few times does anyone check on me from your company. When they do, it’s 20 minutes after the alarm, I could be unalive in 20 minutes. There have been appointments for technicians to visit my home for problems with my system and no one has ever shown up. That’s bad business. Especially in the security sector. Those things make me feel very insecure as a sick, single woman living alone. I’m actually considering my options as we speak.

Excellent service. However, it would be nice if VECTOR offered a senior citizen and/or Veteran discount. I have been a customer for over 18 years and am very pleased with the service. I have given you my account number as I have not had a service call recently.

They are always very friendly and on top of things. We were having trouble with our alarm system the day before Thanksgiving, and a service order was placed for the following week as soon as they could get us in. Unfortunately, it was not communicated with the service center and every time our low battery would alarm we would receive a phone call and tell them not to call back.. Unfortunately, I got upset with someone at 12:52 in the morning and apologized. But she was unaware of the service order. And things needing placed. Overall. You are an exceptional company, since you were American Alert. We been with you for years. The gentleman that came to the house was courteous, fast and picked up after himself. Very personal and wonderful to have.

As always, I never have any issues with Vector Security. The staff is always helpful in assisting me for my security needs.. Clifton was awesome. He helped me to finally get my app initiated because I really never had the app before only the website but now it is easier for me to see my system again anyone that I come across who is interested in getting an alarm system I will always refer them to Vector Security

It has been a pleasure for Clifton to do my upgrade on my alarm system, they promised me that it was going to be user-friendly and surprisingly yes it is. He helped me navigate through the app for future references. Clifton was very informative and giving me all the information that I will need to help me with my family members to get them started with the app. Also I would definitely continue to be a Vector Security customer because your customer service is spot on. Thanks again.

Cannot believe you sent an email with Home Security on a budget when you are raising your rates. I will be cancelling soon. Isn't that an oxymoron? Will get my service else where due to increased rates.

I was referred by a family I go to church with. They have Vector and are happy with it. Since mine was installed, I am finally able to sleep at night. I had a security system in my home in NC and hadn’t found a company that was recommended until Anna & Derick ** suggested Vector.

My community pays yearly for alarm service so we have no choice. For the past year Vector has been notifying me monthly by auto voicemail that no signal is being received from my home. In May I had Vector technician come to remedy this issue only to have it come back 60 days later. I even paid $140.00 so I didn’t have to deal with it going forward… Unfortunately the issue still exists and is being blamed on Comcast/landline! Comcast came and after spending over 30 minutes concluded the landline is functioning properly. NOW what??? Vector refuses to come back unless I am willing to pay AGAIN!

We chose Vector since the existing system was already built. Almost all existing components were compatible keeping our upgrade costs down. Since our smoke detectors were not monitored it was important to upgrade to get them on the alarm system. While upgrading they also did full system check and replaced need batteries and other sensors that were aged.

Vector Security had already installed 3 cameras at my property. I wanted another camera facing out from the front of my house and also a front door doorbell camera. Jason from Vector is our preferred installer; he is knowledgeable and explains everything very well. We always want him to be our installer/technician when we need service.

I spoke with technician, Mr. Dexter ** reference connection issues with several cameras at my residence. He stayed on the phone with me for over an hour to assist me in connecting the cameras to the Wi-Fi. He was extremely patient and informative throughout the process. I would highly recommend his service to any Vector customer.

I received a call from Vector Security saying my smoke alarm needed attention and set up an appointment for December 6th. It was not beeping at that time but did start a day later. My son put in a new battery and I can't get an answer from anyone if there still is a problem and whether they still need to come out.

I have been with Vector Security over twenty years and they have never let me down. The office staff is always willing to help and the field technicians are the best I have ever had the pleasure to meet. Always on time and efficient. If you have any issues Vector will work with you to solve them, be it an equipment problem, billing issues or scheduling, no matter what it take they will correct any problem. For any of your security needs I would highly recommend Vector Security.

We have not actively needed to use our system due to its outdated technology. Other much less expensive options are a better choice. Also they automatically renew a contract and make it extremely difficult to cancel services. My husband and I thought it had just run out after contract up but found we have been paying for it automatically without even using it. Lot of wasted money and now we see we have to send a letter to cancel. How outdated… much like the system… a waste of our time and money.

Curtis was on time and efficient. He called on the way over and let me know he was on his way. He explained everything to me thoroughly and answered my questions. I am very happy with our installation and service. I would recommend Vector Security and Curtis to family and friends.

I have been a customer of Vector Security for many years. Whether I needed a home visit or speak to a Specialist, my experience was very positive. I would like to especially shine a light on Ellen **. I was shocked when I reached out to her yesterday, and she remembered me after no communication for over a year. Her professionalism, guidance and support is a reflection of what a wonderful company you are because of employees like Ellen. I feel very safe and pleased that I am one of your customers. When I travel, I always know that Vector Security has my back 24/7 and if there is a problem, they are quick to help me resolve it. Thank you, Ellen.

Frank always does an excellent job servicing our system. He has helped fixed our door bell cameras and smoke detectors and is efficient and effective. I always request him when we have an issue and I would recommend Frank as a technician if you have a problem with your system.

We had a very difficult time getting a technician to our office to fix an issue. Gilbert came in first thing the morning and fixed the problem. Gilbert was extremely polite and knowledgeable and showed us what the issue was. Highly recommend Gilbert for other issues in the future. He was a complete gentleman.

Your salesman, Nigel, was so professional and knowledgeable about everything, from the App to the individual products like cameras, doorbells and the thermostat. It was such a pleasure to work with someone who was so knowledgeable about his work. Vector is a great company and has been so accommodating and easy to work with.

My alarm system motion sensors were not working properly, every morning at 3 am the alarm would beep continuously and would not stop. I tried to cancel and they said I would have to receive an email, print it out sign it, scan it back in and email back. I do not have a printer or a scanner. I need to cancel this service. Such bad service.