Vector Security Reviews

Frank was very helpful for our upgrade info. Curtis was punctual and efficient. Explained how to use all equipment very well. This was overall a very very good experience. I would definitely recommend Vector to friends and family. Thanks so much.

I usually never write a review, but I wanted to take a minute to tell you about my experience today. I requested a call before arrival, and Bob called and introduced himself with an approximate arrival time. When he arrived, he took the time to explain what the issues may be and how it will be addressed. On one of the HOTEST DAYS, he had to get on a ladder and reprogram my cameras. He never once complained, kept a very nice disposition, and well spoken at all times. When he finished he explained what was done, and made sure everything was up and running before he completed the task. Bob was the best, he went above and beyond to get everything back up and running and with a smile!

Great service during the installation of our new system. The technician took time to ensure we were satisfied with all new products and walked through each step of the mobile app. New locks, keypad and app installed. Would recommend this service

Vector is the system contracted in our condo neighborhood so we didn't choose. Our technician is Jay ** and he is awesome. Very polite and knowledgeable. Our system appeared off and evidently needed battery change. He diagnosed the issue and updated it within 15 mins. Every experience we've had with Vector has been excellent thanks to Jay and his service.

Thank you so much for sending out your technician, Ray, to install our security system. He was polite, kind and fast. He educated us on how to use our system and installed a new door lock that we could use from our phone. Amazing work from him.

We chose Vector the recommendation of a friend (Mike **), Our technician Kevin ** under promised and over-delivered. Ben ** said he was going to get us the best installer to put our system in and he did. Kevin was on time every day, courteous, organized, and cleaned up every day. Kevin was willing to accommodate our requests and made the experience pleasant. I recommend Kevin highly.

David did a great job with the installation and instructions about the upgrade. He spent more time than needed to make sure we understood the new system. He was on time, and was neat with the clean up. I would recommend him to anyone that considers Vector Security.

Tim was awesome. Able to figure out what we needed and how to make it work. He troubleshot all the issues and have everything working perfect. Highly recommend him and. Vector!!! Can’t wait to upgrade our system and want Tim to do the work!

We were sooo impressed with Mike’s knowledge. We had several issues he helped us understand and resolved. What a relief knowing he has our system up and running without any problems. He was such a pleasure to work with. You are very fortunate to have him. We will certainly recommend Vector because of Mike.

Service to replace sensors on new windows. Ray did an excellent job. He was professional, efficient and pleasant. I have used this security company for years even before they were acquired by Vector and have always been pleased with their service.

Vector staff very friendly and helpful allowing me to ask questions and advise. I would recommend the service as they were very helpful and efficient with a good knowledge to ensure my home security was set up correctly and ensure I understood how to use it correctly.

I called Vector two weeks ago for a service call, was told the earliest appointment available was July 11. I called back asking for earlier service to which I was told they would initiate a call to come out sooner. No one ever called back. And when I try to call now, no one answers any of the prompts. (Dial one for service, etc). The fact is, even on our scheduled appointment, no one showed up. We are paying for a service, but there is no security happening. No one has called back. We are very dissatisfied and want to cancel and receive credit for our annual payment we made in April. We will seek another company with a better reputation and service.

Awesome service and excellent installation. Curtis was able to figure out where the best place for the system should be installed even with our crazy salon set. And on top of the great installation. They were actually able to get everything installed a day early!

The installation was fantastic. I really appreciated the detailed review of my order prior to any installation starting. This way, we were able to double check everything and then ensure we were all on the same page. The equipment and software is extremely user friendly but I appreciated the training and walk through at the end. I look forward to adding additional equipment and services to my account.

I was alerted by Vector that there was an issue with my system connecting to the cell tower. I got this message late day, I believe it was June 26. The assistant I talked to that evening was in PA and could not fix the condition. She said she wrote a trouble report and Vector would call me. I did not get a call so I called the monitoring center. They couldn't help me - it was after hours on June 28 - so they told me to call Tech Support Service. After being on hold a very long time Mr. ** responded.

Nick was Awesome!!! Nick installed my Barbershop last year and done a phenomenal job! And Nick didn’t disappoint with my home! Nick was professional, customer service oriented, and very clean work as usual. Nick explained his work order and how he was gonna install everything. Overall, very pleased with Nick and Vector Security!

Chris ** with the Geneva Ohio branch did an excellent job installing my system. He also was able to change my door lock code. We gave up because it wasn’t working before he left, but I tried it after he left and the new code locked and unlocked the door.

Daniel ** with Vector Security in Lufkin, Texas did an exceptional job of helping straighten out my account. He became readily available & very courteous to help me on a late Friday afternoon. Your company made a great decision whenever Daniel joined your team!!

Every single Vector Rep who has ever called to check on us after we aging ones have set off a false alarm, when we call to ask a question, to let them know that we’re testing our system switches, or to set up a phone chain while we’re away has always been so professional, so helpful and so appreciative of our business - and for the entire 18 years with Vector. That attitude must come down from the top, from people like Beth **, who helped us transfer our Vector Security service to the new owner of our home, and she did this so warmly and extremely efficiently!

My husband had good conversation with Simon and he told us that the technician was a good guy. I did thank the technician for being respectful to our home. He wore shoe covers and placed a mat on the floor. Very professional and I appreciated a lot.

Kevin was five stars all the way through this project. He responded to my text or calls immediately as we were waiting for some of the parts to come in so we could finish the job. He is very efficient and informative. As he worked through the job he explained what the next step was and the time frame it would take. Kevin help me with the app and explained the keypad.

On July 8 my installation tech Curtis was great. He answered all my questions and was very professional. I would definitely recommend Curtis and this company to someone. Curtis arrived at my home around 9am and took a inspection of my home before he got started and gave me great recommendations. I am very pleased with my service.

On time as scheduled! Great installation, service, and education on our new security system by our Installation Technician, Jim **. He walked us thru all the operational features of the system and reviewed with us all the components that were installed. He is a asset to the Vector organization. Super Job!

Curtis and Ryan were both very helpful and informative! Curtis went above and beyond to help us learn about our system and how to troubleshoot our faulty doorbell. He was very helpful and gave us several options on how to upgrade our doorbell. Highly recommend!

Excellent service by Curtis, friendly, very knowledgeable, very helpful explaining the system and advantages of the app, doorbell, and garage door assist. Explained the keypad and app as well and was very prompt and courteous! I would definitely refer Vector. He's a keeper!!

Nick installed an alarm system for my neighbor couple weeks ago and because of a good job he done, my neighbor referred me to Vector Security. Nick done a very good job with installing all alarm equipment and my cameras. He was polite and professional. Nick answered any and all questions I had and overall was fantastic!

I have concerns that I have not heard from anyone from the call center since I began this service a month ago and my alarm has gone off serveral times. I've tried to contact someone but VECTOR appears not to have a call center. I had to search for a contact number online and send them a message to call me!!! WTH!! The siren is way too low and is no louder than my smoke detector, so my neighbors can't hear it. Also, because it's wireless, the equipment may not perform as well. I've always heard to go with your local security companies/power company for security services. I can certainly tell the difference. The contract is three years long, with a lot of waivers, give up rights, indemnify, hold harmless and agree to use arbitration clauses. Ask a lot of questions. Also, the installer did not have proper equipment to install cameras (no drill bit or ladder). Therefore, my cameras are not where I want them and were installed at arm's length high.

Vector Security is our alarm system provider. They answered the service call promptly and came during the scheduled timeframe. The technician knew exactly what the problem was. He was very friendly, courteous and professional. Everything was installed in no time. I highly recommend Vector Security.

When monitoring called us to tell us that one of our doors was open we asked that the police be contacted. We were never told that we had to register the system so the police would not come to my house. Luckily I was not robbed.

I am current customer and decided to have Vector monitor my business security. The install team was great and Mary ** was a great coordinator. Nice job all around. I am considering an upgrade for my home because this system is very user friendly.

I had a great experience with Bob ** today, he came out to my home to upgrade the security system communications. Bob was very fast and efficient, he had it upgraded in no time and was thorough about asking me question and offering me an upgrade to system if I wanted. Very Happy with Bob and Vector Security.

We were in the midst of an surprise audit from the DEA and found ourselves in need of essential docs. Upon urgent request, the documents were expeditiously provided. The company's Technician - (Amanda*) was most knowledgeable and was able to assist with addition request as well thus concluding with favorable results. Respectfully, Bernard.

Great work by a great company. The new system that was installed today is absolutely splendid. Very user friendly and fits every need. Great experience with customer service and the technician. Five out of five stars. Thank you very much!!!!

Vector Security was recommended by a friend several years ago.. To me it is like an investment of knowing I am under the best service ever.. My contact with staff has been great and TJ is a most excellent technician.. He always explains everything most thoroughly. Thanks Vector security!!!

Very happy with the response and quick handling of our inquiry about our bill. Even though we discovered issue a few months later the company was wonderful in responding to us and adjusting our bill accordingly. Thank you all very much!

So very satisfied and impressed with the new upgraded security system that was installed by Vector Security. Great job by the sales representative and the technician that came out to do the work. I appreciate the very quick response and great customer service.

We had Mike O at our home today to fix a few problems we have been having. He did everything very well and explained his work. He was prompt and did what he had to do. We are very pleased with the service provided out of the Pittsburgh branch.

Recommend by family member once we decided to change service and have been very satisfied with customer service and timelines that they have responded to any problems that were going on at the time. Will recommend services to others in the future.

Nick called me that he was on the way when around 30min out. He showed up when expected, went over the scope of the installation, and we talked about where to place the outside camera. Nick offered suggestions and clear explanation of the installation process. He also recommended a wifi extender for optimal performance of our outside camera. Nick was very professional and neat/tidy with the install, and you can tell he takes pride in his work. After the install was complete, he went through all of the features of the system and made sure all of our questions were answered and we were comfortable. I would highly recommend Nick as an installer.

My alarm would not take the code to shut off. Vector contacted me. I told them the problem and was given the number to contact technical problems; they were closed. The siren is blaring all over my home. I called the number 3 times and got VM each time and the line disconnected. Vector called once again, I informed them that I was unable to leave a message. Well I was told there was nothing else she could do. So what was I to do? Listen to a blaring alarm all night. I had to leave my home and stay the night somewhere else so that I could go to work the next morning. Thanks Vector for absolutely nothing. I wouldn’t recommend this company to my worst enemy.

I've had my service with Vector Security for the past 12 to 13 years. I switched from another alarm company and the system has been almost trouble free. I did have one problem with the system and the staff provided excellent service and the technician fixed the problems efficiently.

They couldn't fix alarm last two years. We called for annual inspection last two years. Vector Security came after deadline only (This is for last 2 years.). I am very discouraged by their action. I called several time. No one return the calls.

I need work on my highland co VA address. No one will answer phones. I cannot get any Richmond office and message box is full. I spent an hour and I’m done. I have cancelled my payments. My system is not communicating with yours and I will not pay to upgrade to 5 g mainly because your service is HORRIBLE

I reached out to Mike O because we needed a small amount of work that needed to be done. He was nice enough to come out the next day. He got the work done nicely and quickly for us. I am very happy with the service he has provided.

Worst customer service ever. I was scheduled for a tech visit between 10-12 today. No calls, no text. Like I am not busy but wasted 2 hrs waiting and still waiting. I will search for a new company to service my alarm needs.

Been trying since last year to get a simple taste done for shop system, and been trying since April to get cameras at home fixed…. Before you sign up, his think…. 3 years contract is a LONG time to pay for something that will stop working and stay not working… but lord don’t let you “forget” to pay them… Horrible.

Julius ** Did an incredible job, polite. Efficient. Answered every questions I had. Very good company to deal with. They definitely know what they are talking about. I called other big companies also and ended up getting just a sales information. Nothing useful.

The Vector Security staff was extremely responsive to my busy schedule and got a tech out here quickly to set up my security system. Once the tech was here he was friendly, quick, and explained everything to me very clearly. I had lots of questions and hypotheticals to run through with him which he patiently explained. He took the time to talk me through the app and the keypads in the house as well helped install the siren which had previously been missing. While I hope to never have them need to call me for a security issue, I know that if/when they do, it will be a positive experience. Very glad to have chosen Vector upon moving to my new home.

We chose to use Vector Security because it was the alarm security company utilized by the previous owners. The installation technician, Clifton, was excellent and went above and beyond to make sure the equipment and programming functioned properly and in alignment with the needs of this customer.

Frank came out and was patient in letting me ask a million questions. Curtis was fantastic with his installation and explaining the overall system to me. Overall I am very pleased with the employees at Vector. Super excited to have this system!

We absolutely love our other system that is located in Pittsboro. Great company that consistently lives up to their word time and time again. The technician who came out was very friendly and timely with the installation. Thank you very much.

Family referral for private home new security system. Totally pleased with all interactions with Jon ** and his associate of installation of their product. Explanation of usage of product very understandable for my knowledge of such equipment. Both were very considerate, personal and left my home with no mess to be cleared.

I’ve been researching multiple alarm companies, but Jason at Vector is what made my decision easy. He was informative, not pushy and was willing to correspond via text while I was working. He gave me all the information we needed to make an informed decision. Highly recommend this company and customer service has been great so far.

We are extremely pleased with having Vector Security as our security system. We have had them for many years and referring our friends and family to them. They have been very reliable company and very good with us. In addition the tech Howard who has always responded in our needs has been excellent, reliable, knowledgeable, respectful and has solved any problems that have come up. Howard has been the best tech from any company that services my house. I will continue to use vector because they make me feel safe

I am absolutely thrilled with the system that was updated at my house. Great job by the technician who was out today and did the work. The new application on my phone is absolutely wonderful and exceeded my expectations. Great company with great products.

Erica assisted me with getting one of my Users back into her app service. She has awesome customer service skills and patience. I want the company to recognize and acknowledge her abilities. We don’t always have companies who take the effort to hire staff who care. Thanks

Vin was easy to deal with in changing my system. Stephanie was great in setting up the installation. Jeff was great at installing the new system. He solved all the problems he encountered because of the age of my house. He was exceedingly patient in explaining the new system to me. Thanks so much!

Davenna ** has been awesome to work with, quick response and answered all my questions to get resolution. The tech was here Wednesday to fix our other issues and this is my first experience with Vector as manager of this store.

We have been with Vector security for many years. The technician who came today was excellent! He explained what he was doing & why. He had to look far & wide for the box that would facilitate the update & he did not complain or give up until he found it behind a panel. He was courteous & informative. I asked for his card… his name is Michael **.

Curtis is great, Ryan the salesperson super and cannot forget Toni who sold me the system 6 years ago. Great company professional people and will highly recommend Vector Security. Very, very, very happy that is why I had them come back to upgrade!!!!

I’m a 20+ year customer with Vector Security and very pleased with the service that I have received. Your technician are top notch. I have to say that Clifton was very professional. He has the patience of a saint due to me being up in age and not too knowledgeable with technology today but Clifton made me feel very comfortable moving forward in using the remote application.

Price was reasonable and the reviews was great. The installer was great and did everything in a timely manner. The technician was Courteous and professional and I noticed that he is very meticulous about his work and getting it done right

Kevin is great! He has been on the project since the started of the build. We are renovating and putting on an addition on the house. Everything I have asked Kevin to do he has made happen. With the attitude nothing is impossible. He is a great asset to Vector Security.

I’ve been with Vector security for 9 years, I’ve never had any problems and that’s why when I purchased my second home I chose them again! They’re great, professional and their system it’s up to date! Thank you for the service over the 9 years and all the others to come! I will definitely recommend Vector Security to all my friends and family!

Such an amazingly wonderful and reliable company. I have always felt safe and secure with Vector Security. I am grateful for the wonderful staff from the operators to the technician that came out. Without a doubt I would highly recommend Vector Security to anyone with security needs. Thank you.

Steve was very cordial and accommodating to my request. There appeared to be a mix up with the order and he contacted a supervisor to have the problem remedied. Professional, articulate and accommodating. Everything a customer looks for in a service orientated business. Thank You. Jim **

Our only reason to have a landline was for the security system. So we decided to terminate that leaving us only the option of "cellular connectivity". This has cost a significant amount in both installation, device, and now ongoing monthly increase of $10. While this all may seem trivial, we were somewhat "misled" into thinking this was beneficial and that abandoning the land line made contact with us more efficient. I am not sure this was the correct change for us, but it appears to be too late.

On Sunday, the carbon monoxide alarm went off and Vector called the local fire department to check it out. A fireman came in and, using a meter, determined that there was no carbon monoxide, telling us that the security company should replace the detector. On Tuesday, the first possible day, I called Vector's local office (Princeton, NJ) and, after waiting an interminable amount of time, was told that the first possible service call was 10 days away and that they had no extra carbon monoxide detectors and would have to order one.

Bob was an excellent technician, he was very thorough and took the time to explained everything to us and showed us how about the keypad and batteries that are needed. I was very happy with Him and Vector Security. Excellent service and very satisfied.

It chose me. The service has been very good. I have been a customer for over 15 years. I do have to say that the company was not responsive to the recommendations that two servicemen made earlier this year, nor to the several phone calls that I made. It took my paying a visit to the office in Plymouth Meeting to get the appropriate response.

The cost was reliable and the service was good. Customer service was helpful then there was on time deliver of defective batteries. The technician was helpful and he was very knowledgeable about the system and all phone apps. Would recommend Vector to anyone.

Bob called me when he was on his way and arrived on time. He was very quick in changing the battery on my system and I was so happy to have it stop beeping. Bob was patient and showed me the panic buttons on my system and showed me what to do to make them work. I am happy he was patient with me with all my questions.

We had Frank come out and talk to us about getting a new security system. He was very helpful and got us a great deal. Curtis then showed up for the install. He was on time and did a great job installing our new system. He even walked us through setting up the app and teaching us how to use the new system. We would definitely recommend Vector Security to anyone looking for a good honest security company.

Your phone system needs to be update. Dated. Too many steps to get to the correct department along with wait times are very long.. Very frustrating getting in touch with the correct person during a time when there are alarms going off. Must be steamed lined....

Heartland Homes, our home builder recommended the Vector Company. This was for a new installation for a new home. Greg and Brian were punctual, extremely efficient, knowledgeable, and caring. We had a very good experience. We would definitely recommend your company to others.

Long post but please read. I normally do not write reviews but I would like to warn as many as I can. DO NOT go with Vector. I have had a terrible experience. We got the alarm system shortly after purchasing our house. I work shift work and we had a newborn at the house so we got it for some peace of mind. Well, we never got that. Within the first two years of having the alarm system, they had to come change batteries in multiple window and door sensors, had to install a completely new motion sensor because the one they installed originally wouldn't quit tripping.

Technician Tim showed up on time and made all the necessary repairs. He was extremely knowledgeable and answered all of our questions. The system is now up and running. He also spent enough time with us helping us change all of our codes and Explained how newer systems may be a better option. We did not feel any pressure and because of his no pressure explanation decided to upgrade. Grateful he will be our installer.

We have been a customer of Vector for 30 years. The techs have been great. However, we met Justin ** about 2 years ago and have only had him address each service call since. His knowledge of each call has resolved all issues. We will continue to request him. Thank you, The **.

Very helpful and professional technician. He explained what he was doing thoroughly and answered questions willingly and fully. Very knowledgeable as well. He made recommendations on upgrading our security including adding a camera to the backyard to monitor the pool area while we are away as this is our second home. Highly recommend this technician, however, when calling Vector there is a very long wait to speak with someone (even 20-30 minutes).

Nick ** was prompt and professional. He identified the issue with my alarm, fixed it, and did an awesome job of explaining the entire process. Nick made the experience and my opinion of Vector improve with today’s service! Would like to work with him in the future.

Tierra was absolutely the Best! Super friendly and very helpful! Provide information requested in a very timely manner and answer all my questions. A true professional and was a pleasure speaking with. It’s people like her that make Vector the Best! Thank you!

Very customer service oriented. Patient and knowledgeable. Very prompt and on time. Wore his mask the entire time which was important to us. Very nice man that we would recommend. Changed all old batteries and really did not leave until he was sure my wife understood how to use the system and the key fob. Overall, very pleased with Nick and Vector Security.

We had Michael ** at our home today to do our cell upgrade. He completely the job quickly as well as replaced a few batteries for us. He was on time for our service calls. We have no complaints. Thank you!

Bob called me on his way to my home. As soon as he got here he was able to figure out what my issue was and he was able to get it fixed. He was absolutely marvelous and very friendly. I appreciate that he was able to get it up and working again. Outstanding Job!!

Had to get my alarm system serviced today. Mr. ** was a great technician. He was courteous and professional and had a great attitude. He changed the batteries in all my devices and tested them to make sure everything is still working properly. Great technician and great service!

Jeanette was FABULOUS! She worked diligently to make absolute certain that the overhead garage door was permantly bypassed as to a signal to your office. We also reviewed the 'distress' signals to make sure that the proper action would take place on Vector's end. Jeanette spent almost an hour on the phone with me working through the problems and the solutions. She is absolutely wonderful!

Bob ** called me before he came out. He got here on time and was able to fix my issue that I had for months. I am happy with the technicians that Vector has sent. They are friendly and very helpful and answer all my questions.

Price, and promise not to increase yearly. Technician was knowledgeable, respectful, friendly and helpful. Vector personnel are very helpful when I need to call. They usually call to check at least once a year. They provide great service.... Great job. Thank you Vector.

Michael ** was at our home this morning. He was fantastic. He was on time, we asked him to be here at 8am and that is when he showed up. He explained the problems and got us solved. We are very happy.

Very informative about the product and operation of the system. Kevin went over the placement of all the devices for best coverage. This is a temporary system while the building is under construction and Kevin took the time to mount the devices on number boards to be easily moved. I would recommend him for installations anywhere.

Kevin was extremely thorough and helpful setting up our system. He was punctual, professional and friendly, and he was patient with getting our system up and running perfectly. He took the time to explain what he was doing throughout the process and explained the system and made sure we understood it before he left.

She knows the product! She is super patient! She is skilled at giving directions on how to navigate the website. Sue is very professional, courteous and speaks with a smile. I was so frustrated but her patience calms me down and I was able to see so much more to my system that I did not know I had. Thank you Sue!

Our service tech Robert ** came to our home to replace our sensor and was very professional and informative in his knowledge of our system. He answered all our questions and was very knowledgeable and friendly and things up and running in no time. Thank you for sending him. He is a great asset to your company.

Vector agent was patient and helpful to me for reinstalling our doorbell after I purchased a new router. My computer skills are limited and she compensated for that with her knowledge and patience. She stayed with me until system was tested and working.

I had Mike O at my home today to work on my emergency system. He was very helpful, he tested the system to ensure it was working properly. He was kind enough to help me with my oxygen. I am very grateful.

The technician that help us was Clyde **. One of the best technician you have to work for your company. Very intelligent, and knew his job and was very professional. Willing to have an ear to hear what I had to say about Vector Security. The new change that’s about to take place. I had spoken to a lady and she didn’t explain anything. Very ugly to me about the change so I mention it to Clyde and he explained it to my husband and I very well because I told him I was a long time customer with vector security and I was about to leave and find another security system. I’m very thankful for him!!!! Clyde is the BEST!!!!

Vector Security has installed and maintained our system for 12 years. We have been happy with the timeliness of their response to alarms, as well as maintenance. While this was a simple service (battery repair) it was done quickly and professionally. While here, I identified additional work to be done (install contacts on 3 more windows). This was done as well.

All went well. Curtis was great from start to finish. We will recommend Vector in the future. Also will upgrade our office. We look forward to getting cameras installed. We have been customers for a lot of years and so long as my my wife is happy I am happy. Thank you for your continued service.

I researched various security companies and I felt Vector was the most reliable one that I reviewed. I also have a friend who has a vector system and is very satisfied with it. I had very positive interactions with the staff, starting with an online chat with a support person and then with a customer rep who came to the house to evaluate my needs. The man who did the installation was very knowledgeable and came to do the work when it was scheduled.

Ed the salesman was amazing and made it easy to choose Vector.. The installer was great as well... Very professional and clean. I'd recommend you guys to anybody. The ease of mind with my business being professionally secured means a lot.

I have been a Vector Security customer since 2002. Always good service. Gene was excellent as an installer and communicator. Explained everything and answered all my questions. Very knowledgeable about system. Tested every aspect. Would definitely recommend him. Did a great job!

Technician was courteous and worked well with our team to understand our setup needs. Was flexible during install as minor changes were needed. Worked efficiently and professionally. Would recommend this technician for future projects. Overall system works for our needs.

Installation went flawless except for my doorbell does not have enough voltage, which the technician explained how to resolve the issue. Everyone has been very friendly and thorough in explaining to me how the system works and what coverage was best for my home! Thank you!!

The installer was fantastic and very thorough. He took the time to make sure I understood everything. He left time for me to ask questions. He did a great job! I would highly recommend Brian for any job going forward.

Vector has always been my provider of my alarm and my media/network. I needed wire ran for new internet service witch my service provider would not do. Kevin was on time and finished the work in less time than the estimated time. He is very professional and explained everything. I rate Kevin an AAA+++

Antonio did an outstanding job installing my Vector security system! He was patient, knowledgeable and very professional. I would highly recommend him to any customer, new or existing. Antonio does an awesome job representing the Vector brand and ensuring customers feel welcome and heard!

I am a customer at Vector security and I've been having issues with my monitoring system communicating with vector's systems since mother's day. Although everyone at vector has been nice. It was not until today that a tech name Nicholas was EXTREMELY HELPFUL and walked me through the process to SOLVE the problem. I appreciate Vector and its employees. And thank you Nicholas.

I had an excellent experience during my recent service call with Mike from our Warrendale branch. He was very friendly and extremely knowledgeable. He made great suggestions for optimizing the use of my system including the cameras. Thank you so much!

Kevin was incredibly knowledgeable about all the products he installed. He took the time to explain how to use everything. I was also impressed with his ability to provide recommendations on what we should have. He took the time to teach me what to do and went over all the capabilities of the app. I will continue to reach out to Kevin if we need more help in the future.

Explained everything very well, friendly service, great with my pet. Great interaction with Scott and Curtis. Very professional. Time efficient and professional. Added the smoke detector which I loved, he could have saved my dog's life, and definitely my home if we ever have a fire.

We have a great experience with Vector. We like the service and the comfort that it gives our home in knowing that it is always there waiting and watching for anything. It is great. You could not ask for a better company or service.

This has been a great experience. I have never had an alarm system installed before and assumed it would be some weirdly complicated process, but it definitely wasn’t today. Nick was fantastic and friendly the whole time and handled all of my questions with ease. Would absolutely recommend to a friend in need of home security.

More tech options, similar price to ADT. We needed more options for access to our business and home. We needed access to keypads/ cameras/. We needed options for multiple people to gain access to the business end of our property. Curtis and Scott were both very friendly, professional, patient.

Dave ** did an outstanding job! He determined that the AT&T card was better than Verizon. It did not take him long to do the work....and my dog loves him. I am very pleased with Vector in general. Very responsive and easy to get messages about status of system, etc.

Camera has been fixed and has been working fine for over a week. I apologise for my review. I over reacted. Have been with Vector for over 4 years and have been extremely happy with the service.

Michael O was at my house today. He was fantastic. He answered all of my question. He walked around the house with me clearing my issues up. I am very happy with his service. He is excellent. I would like him to come back whenever service is needed.

This was a firmware update. He check the alarm system. Updated the settings and analytics on all our devices. The doorbell wasn’t working properly. We schedule another appointment for a new bell. He was nice, professional and very helpful. Very pleasant experience.

Me and my family have been with Vector Security for about 20 years. Our experience has been great over the time, we have never had a problem. Mike was at our home today, he was personable, easy to get along with. He also wore shoe covers without having to ask him. Very happy.

Tim was great. He went above and beyond to make sure that everything was up and running properly. He was very friendly and professional. I am very happy to recommend him and Vector Security. Thank you for a job well done.

Tim was fantastic. Fixed the problem right away. Was courteous and knowledgeable. Would ask for his help again. He was on time and fixed the issue. Just great guy. I had a problem with beeping and he explained how to fix it next time.

I needed a upgrade security for my home. A doorbell and panel screen. I wish I could’ve install myself but that can not happen so I'm happy with Mr ** have done a great job. I wish he have done my first installment.

I have been a customer of Vector Security for over 2 years. I can not wait to the contract to expire. The response time to service is awful. The customer service department is impossible to get a response from and the wait times are unacceptable.

Just wanted to let you know that Tim was here to install my lock and fix the keypad. He was prompt and very professional. He ended up coming back after the guys had to take the door off to get the refrigerator in. Just to make sure that the lock still worked.

Mr. ** was the technician that conducted my bi-annual system check. He was very pleasant and professional from start to finish. He was quite knowledgeable about my security system, as well as the security industry in general. Nothing but great things to say about the service that I received today.

I was referred and it cost less than my previous security system. The resources are better than the previous system. Everything is easy to use. The person who installed the system was very knowledgeable. The app is easy to navigate.

Came with the house but seems to be a good system. We like the peace of mind that comes with a reliable alarm system. It monitors the weather and lets us know when we have a loss of power when we are not home.

First I was told that I needed to call before replacing the battery because the alarm would go off. Called in for battery replacement and never got a call back for service. Someone was suppose to call me and it has been weeks or maybe longer. Do not remember seeing any notice that the bill would increase. I had been please until now.

Previous customer moved to new home. Frank came out for the overview and he was able to explain all the features. Curtis did a great job with the install and explained everything. I have been a Vector customer for 4 years now and my parents are also customers will always recommend Vector.

The installation by John was extremely professional, very quick and easy to understand. I really complement John’s efforts to make the consumer understand the thoroughness of the system. The sales pitch by Dan, however, was far too heavy-handed and pressured. I really didn’t enjoy his pitch or company. It was far too obtrusive.

I was referred to Vector Security by a relative and I have had a good experience with them. The technician was extremely courteous, knowledgeable and helpful. I would recommend them and this tech to anyone. Thank you for your prompt response to my needs.

We have been with Vector for over five years. Great customer service and fast installation. Always helpful on the phone. Easy to use and it can be operated over the app. So if you forget to set it or need to let someone in while you’re gone.

Vector Security staff was great from the start of the process. From talking to the sales rep. about all of the options for my home to the paperwork and down to the installation. The installer was very good with respecting my home and also very good with explaining the equipment to me. Would recommend Vector Security to anyone that asks.

The Vector Alarm system is NOT functioning well. When I click on "doorbell" to see who is at my door, I get a note stating "There was a problem connection to the doorbell" AND I HAVE NO CLUE HOW TO FIX IT!!!! Please send someone to fix the doorbell.

The experience that my wife and I have had with Vector Security has been amazing. Kevin was extremely helpful and friendly and he is an awesome representation of your company. I would recommend Vector Security to a friend and I hope they can have Kevin install the system for them.

Michael ** was at our home today. He was on time this morning. He provided great service. He was insightful, got our cameras up and running on all of our new devices. We are happy with him and Vector Security.

Vector offered a free wireless camera for a 3 year contract. Wireless camera lasted 6 months but still still paying on contract. Wish there was more follow up other than billing and automatic payments. Do not recommend this security company.

I have called at least five times and left a message for you to return my call. I am not receiving a bill and yet your record shows my account is past due. Before I pay, I want to get this billing matter clarified. Not once has Vector returned my call.

The reason that we had Mike O out to our home today was to do a general inspection. He was on time, explained his work thoroughly, and was diligent with our time. He was very kind. Vector’s service has always been great, we have been very happy.

I have several systems with Vector Security. I'm very happy with the service Vector Security provides. If I in the future have need for another alarm system it will be Vector Security that I call for the installation of an alarm system.

The doorbell camera is off 75% of the time, tech had been here many times and they fixed but a few days later it go off again. Today is more than a week off. I really want to fix this or cancel the services. Thanks.

My phone service went out on Apr 27 and you failed to respond. My system went into alarm on Apr 29. I reached your Richmond office this am to schedule a visit. When I spoke with the office and insured you ad my secondary {cell#} he was unable to tell why they had not responded. I have a service contract with you and he advised me I would be charged a fee. The office was also unable to schedule a visit. Please advise. Cell **

The service was absolutely exceptional and very professional. I absolutely love the new system that was installed by Vector Security. My family has a peace of mind in our new home that cannot be underestimated thanks to you all. Great job.

I really appreciate the extremely quick and timely response from Vector Security to come out and service my system. They came out early and got the job done very quickly and efficiently. Outstanding job from start to finish. Thank you so very much.

I selected Vector Security because of the price. The service was good, and great customer service as well. Installation was easy and installer was very professional. However, I am canceling my service because of a lower price offered by Wyze.

It was so long ago that we chose Vector Security. We chose Vector Security because of their good reputation. The Vector staff, including customer care reps and service technicians have been excellent. We have had no issues with the company.

I have been with Vector Security for around 20 years since they bought the company I started with. Everyone at Vector is polite, caring and friendly. The service staff are outstanding. Installations, upgrades and routine servicing are done with respect for your home and excellent technicians. The sales and scheduling department are always helpful and if your alarm goes off, you get a phone call from someone who truly cares about your safety and security.

Mike did a great job. He’s a great asset to Vector. Thanks for the prompt response to my issue. We had a side see issue with our keypad & Mike was able to swiftly and efficiently troubleshoot and fix it.

It seems like I have had Vector forever. They have always had good service. They respond to alarms quickly. There was an unexpected problem on my last service call. The technician was able to fix the problem without scheduling another appointment.

We had a service technician, Michael O at our home today to upgrade our cellular device for our security system. He was fantastic. He called on the way, was available earlier than expected, and explained what he had to do. We are very pleased with the service he provides.

Not so happy with Vector anymore. First, the free Skybell doorbell they gave me had never worked properly. I've had multiple service calls for it. And now, the tech tells me they don't even use that one anymore and therefore, he can't replace it with the newer version they use because the doorbell transformer isn't powerful enough and I need an electrician to replace that first. Then, I started getting mystery bills this week. No invoices for them in my online account under 'invoices & communications'. And no actual invoices attached to the emails. Was told it was a 'fuel surcharge'. There was no communications from Vector stating that they were going to start doing this.

Vector Security was recommended to us by a friend when we moved into a new home. The initial telephone call was managed well and their representative was professional and obviously very experienced when he came to our home to discuss what we wanted/needed in our system. He did not attempt to up-sell us. The time to installation was reasonable and the technician who did our installation was excellent. He was professional, respectful, neat and very efficient with his work. He did not rush through the job and took the time to customize the settings to best meet our needs. Highly recommended without reservation.

I have used Vector for a long time. The serviceman was prompt and friendly. I feel he did an excellent job. Very helpful and took the time to explain everything. Very patient with the instructions. The serviceman guided me through the whole process. I will continue to use vector.

We chose Vector after having a standing relationship from a previous house. Scott continue to show great customer service. He gave an incredibly thorough walkthrough and was willing to answer any questions that I had. He worked quickly and very professionally.

Nick is awesome! He installed my system originally and recently had an issue with my Doorbell camera. He came out and promptly fixed the issue. Very grateful for his efforts and professional attitude and patience in fixing my doorbell camera. Good technician all around!

Vector has continually provided the worst customer service when servicing and maintaining both our fire and security systems. Continued to state “we’ll call back” and never do. Not until asking for managers is our service issue addressed, but by that point in the day it’s too late. For example, our most recent problem occurred at 10:30am, was not until a 4:30pm call that they agreed to service the property the next day. Meanwhile, the local fire Marshall put a fire watch on the property, forcing us to monitor the property due to a lack of service from Vector. Horrible company. Would never recommend to a colleague.

We were very happy to see Kevin, he was the was the original installer we had when we built this house three yeas ago. Kevin is still the tech to have. He walk us thought the installation, answering all are questions. We are very pleased that Kevin wanted to finish the job instead of running conduit.

Mike ** was timely and very polite. He is a great asset to Vector Security. I have worked with him throughout the years at several of my properties and he has always been productive, knowledgeable and courteous. Very happy with the services provided.

We chose Vector because the past owners already had this system installed and we liked it. We called Vector a while back but weren't ready to commit. Called about a year later and are very happy we went through with it. Curtis was SO helpful and took the time to explain everything. Looking forward to our first year with Vector!

We have been with Vector Security for about seven to eight years. We have not had any issues with the company. Mike ** was at my home today and he was able to fix the problems that we were having very diligently and explained the problems that we were experiencing.

We have always been impressed with Vector Security as a company. A.J. is a knowledgeable and respectful technician who continues to impress us. He is always timely and we never have issues with his work after it is performed. Thank you Vector for making us feel secure.

Everything about this process was excellent and helpful, from the initial phone call to service to the actual home visit. Michael was on time, cordial, knowledgeable, and efficient. The ease of the process was much appreciated! Michael is an excellent representative, and I am thankful to be protected by Vector.

We chose Vector Security because they outpriced the competition. We have been with Vector for about a year in both our home and our business and we are very pleased. Mike O was at our home today for an update and he was excellent. He explained a lot of things for us and was very helpful.

Recommended by friends. Great experience from beginning to end. Called stating what time he would arrive. Answered all questions before beginning installation and explained what was going to be done. Very efficient worker, pleasant to deal with. More than met our expectations.