Vector Security Reviews

I have not had any problems with Vector in my over 12 yrs of service from them. When I have called Vector has responded in a timely manner. The service persons have always been professional as well as the customer service persons. I will be looking to upgrade in the near future. Just wish there were senior discounts!

Ray was our technician today. He did a fantastic job installing our new system! He was very efficient and he explained all instructions clearly. He was also very thorough in examining our space and making sure that all of our security needs have been met. Overall, it was a very positive experience.

Choose Vector because they had agreement with sponsor of Valencia Grand. I am a customer of ADT in NY and they are a Model you might want to view. They are available (24x7) 7 days a week and they have a model you may want to view. They answer the phone, no recording to leave a message and "We will get back to you." Set up service appt with Vector and they are booked 2 weeks in advance. I have spoken to others at Valencia Grand and as soon as we take over we will look to bring in ADT. Better service.

I didn’t not know that I had an upload limit. The way I have my cameras set up to keep a good close eye on my property is using my limit. I am getting emails saying I only have 50% left with more month left. I am making it but am coming close thanks. I love my home security but just worried about running out of limits.

We have had Vector for 20 years. Initially I was totally satisfied. But service is different now. I have the “upgraded plan” which entitles me to a yearly check of the system and battery replacement. Now tho I am being charged with travel fees. The last 2 times have been unsatisfactory. The technicians arrived without the right batteries. I was told if he came back that I would have to pay another travel fee. It all feels different. Neighbors here have AT&T. They seem more satisfied than I am. I am considering upgrading to a wireless system and will certainly talk to them about their service plans and costs.

We had ADT. The system didn’t work and if you called they had no idea what system you had and it was so frustrating. Then, another competitor but very good recommended Vector because they didn’t service our area. Vector from sales to service and from equipment to a wonderful wireless system has been awesome. Everyone cares and everything works!

We have Vector at 2 homes and have been pleased, but we never got a sign for our yard like we have at our primary home. I was told someone would drop one off but so far we haven't seen one. New panel is a bit different but it works well and when we have set the alarm off someone call right away.

Because I already had it. John C did a great job and took time to explain everything in detail. He went over with me few more times so that I understood it very well. He also put the app on my phone and showed me how to use it. He is was extremely friendly and I am very impressed and caring.

Vector was our security system for a long time. We upgraded the system to make sure we have the newest panel. We added a door bell to allow staff to see who is coming to the door. Joel did an awesome job of setting up the door bell and servicing the system.

Hello- I have been trying to contact vector security for 7 months now to terminate services. You all continuously bill our account and email me for non payment. I have emailed Kimberly Merrick several times now requesting account termination due to non existing customer service, inaccessibility of my cameras (which defeats the purpose of having a system), and inaccessibility of my online account for help. This service has been a complete Scam and my voicemails for termination requests are never returned.

Our salesman, Ryan, and the two our installation workers or technicians were incredibly professional and efficient. We felt that Ryan did a great job on our quote and installation was initiated very quickly after we signed the contract, which was nice. We felt that everything was installed in a timely manner and we felt that the technicians cared about everything being done both correctly and aesthetically pleasing for our house (making sure any holes were covered, no paint missing, etc). We have enjoyed y'alls services and feel we are getting great value. 10/10 service.

My Vector system was experiencing numerous supervisory errors and I scheduled a service call on the earliest day possible...May 29th (10-12 days later). The tech replaced over a dozen batteries and the system checked out. May 30th 3-4 new communication errors appeared. Renee did fantastic job coordinating with the tech and my home watcher and me to arrange a follow-up service call TODAY. The next available appointment was June 29th. GREAT JOB RENEE‼️

I have moved and called customer service. After speaking to a woman on the phone she put me on hold for about 5 minutes and when she came back she informed me that she could not discontinue my service and that I would need to speak to a cancellation specialist and that they were in a meeting but would call me back. After a little over an hour and not receiving a callback I called again, and spent the next 15 minutes on hold before a human ever answered, it was the same woman. This was just after 4 pm Central time and she informed me that they had all gone home for the day. I informed her that I was considering my account closed as of today and they if Vector Security charged me that I would sue for fraud. This is when she decided to get rude and belligerent, she wouldn’t let me speak so I listened to her for a few minutes while she went through her list of grievances with my request.

Keenan-Service. Since switching from ADT to Vector Security, I cannot express enough the difference in the service I have received, Each time I have had my issues (mostly operator error) corrected on the first call. I have never had to call back on a repeat problem. In one call, my thermostat jumpers were initially set incorrectly, I called in my air conditioning people and they couldn’t figure it out, Keenan came and looked at the jumpers and knew immediately that they were incorrectly placed. He made the adjustment and I had no more issues. Thankful for his professionalism, promptness and overall service since switching to Vector. It is so nice to know I am with a company that I can trust.

I had Vector Security in the past and was happy with it. Curtis was very helpful and I added the doorbell ring per my daughter's suggestion. I will sleep better knowing I have this since my husband has recently passed away. I have had a package taken from my porch in the past so I am thankful for the opportunity to add the ring.

First, let me say that we love the technician who normally comes to our home. His name is Jeff and he really is amazing! The issue is this… we had a major storm come through yesterday that knocked out our modem and router both. We went without internet for 24 hours before someone was able to get here to fix the issue. Unfortunately, we had to get a new router and modem, which caused our cameras to disconnect from the security system.

Long-term Vector customer. Service call for alarm issue. Battery was replaced. Anthony was excellent and answered questions for me about the system and provided a review of use. I highly recommend Vector due to quick responses to questions and need for assistance and service. Anthony B was great! Thank you and Anthony.

We have had Vector for years happy with service just needed some upgrades. Joe and Jerry were courteous and informative. Went through the process with us on settings of panel and phones. Love the new system already.

Nick was the best! Nick was thorough in not only adding my doorbell camera but also he suggested a second outdoor camera to cover my back yard and back door. Nick also changed all my batteries in my existing alarm devices. My batteries never been changed since my old system was installed. Nick done a great job and explained how to work my App and alarm system more effectively.

Nick was a great technician and provided good service. He upgraded my alarm panel in my kitchen, changed my old door contacts to new ones and took out my old motion detector in my hallway to a new motion detector in my hallway. Nick made sure all my devices had new batteries too. He explained very clearly how the alarm arm system work.

Vector Security has high reputation in Valencia Grand. From the beginning of the process - my first contact with Rodlyn ** - and through the setting of the appointment and the installation, my experience is very positive. Management showed flexibility and a high degree of customer orientation - Rodlyn ** was ready to come to the house and do the installation himself, which gives a very good image to your company and helps build customer loyalty.

Ray's ability to go above and beyond for me to get my cameras back working for me is far more than what I could ever ask for in a technician. He got my app back working and even help me at my elderly age to talk with Xfinity to get my Internet back on so he could fix my cameras. I am very grateful for his service.

Somehow the privacy mode was engaged and I could not press any keys on the keypad. Rodlyn ** was extremely helpful walking me through how to remove the privacy mode so I can now use the keypad to get into my house. I am grateful for his knowledge and quick assistance to this matter.

I just want to give thanks to Vector's service tech, his name was John and he did a wonderful job helping me repair my security system for my home and camp. He answered all my questions and concerns. Just giving my thoughts on how great the service was. All batteries was changed and the system was checked.

Was to install upper panel. Jon was terrific. He went over and above to make me and my home secure. Replaced my monitor and gave me a phone with panic button on it and called to have my service fee that was added to my bill when they came to change my batteries!!!! He was very knowledgeable and informative.

Our tech, Carlos, was great and very knowledgeable. Carlos arrived on time and checked all of our sensors and installed a new on. Carlos made recommendations that would save us money. He used booties coming in the home and was very polite and knew what was best for our home security system given our new addition on our home following a remodel. We appreciated the quick work he did once he arrived and was very thorough. Not sure what else you need but will repeat again.

Vector Security was already installed in this home when we purchased and Frank was so helpful and informative when we contacted Vector regarding how the system worked that we stuck with the company. Prices were competitive and beat out the other competition we spoke with as well. Curtis was phenomenal with the setup process and walked me through every step of the process and answered all questions thoroughly. Thankful for these 2 men and their services.

I have had Vector Security for numerous years And recently ordered a new fob Justin came out and I also asked him to check my battery. I decided to replace that and along the way and getting Justin here. Heather has been a great help when I called the office. Both of them should be looked at as valuable employees. Thank you Vector

Installer. Did a remarkable job. Very professional yet personable. Took excellent care of us and our home. My niece husband, Jeff **, works for Vector Security. He also done a good job in taking the time to listen to what our security concerns were and answered all our questions and designed a security system that was tailored for our needs.

Arrived in a timely manner. Installed everything exactly where it was needed. We feel satisfied with the service. Nick also made great suggestions in regards to further securing the premises with additional door contacts installed on two of our entry doors. The new alarm works very good and a lot easier than the previous alarm system. Thanks for great service!

Already a customer of Vector and from the beginning to end of the project, everything has gone perfectly. Trey was courteous and professional. He discussed placement, usage and maintenance of the alarms. He explained it in lay terms I could understand and took time and did not rush so I had a full understanding of what was done. Trey is the best technician I have had during the whole remolding project.

I switched to a new company for home insurance today and the service rep requested a dealer certificate of security monitoring from my security company. When I called Vector a nice woman told me that it could take up to 48 hours to receive the document via email. To my surprise I receive it just a few hours later, thanks to Jacob ** in the Fairfax, VA, office. Now I can forward this to my new insurance agent & check it off my pending list. Thanks, Jacob, you're a peach!

Very efficient and knowledgeable. Tech replaced main panel battery and helped custom get re-acquainted with her key fob. As well as explained to customer the options and functions system has along with offering help by phone if needed. All systems are functioning to customers' specs.

Your technician, Ray, did a phenomenal job at installing the new security system. He was on time and completed the service in a timely manner. He took the time to help me get the app working on my phone. He carefully explained how the app on my phone work and explained how the security system worked as well. I am very pleased with his service.

Service was excellent. When the technician, A.J., came to the door he identified himself and showed his name badge. He did a precise job. He was very helpful and friendly. He took his time to explain things to me and the information that he gave me was very clear. I would recommend Vector to my friends and family based on my experience.

When this was Hammond Security (before Vector bought them) it was a great customer oriented company. Now, they are a bunch of money hungry crooks. We pay a fortune of money for their support, monitoring, and service contract. Now, they are charging (without telling anyone) a fee for travel when they come to the house! When it was Hammond Security it was awesome!!! When it went to Vector, it was good for a while but like so many other companies, they have grown too big and too fast and are no longer a good company to have for home security.

At one time cost. Not so sure anymore. I receive letters stating the latest technologies provided by your company. However, the service I receive is monitoring. Many companies are providing monitoring services in most cases at half the cost. Please explain your service monitoring cost. Also, what security is required to print a certificate?

Has the HOA contract, did a good job when hard wired smoke alarms were put in, want the security cameras to work with the alarm system already in place, also getting a carbon monoxide alarm so that a whole house generator can be put in, wife wants digital door lock on the cabana side door.

The technician is truly knowledgeable and professional. It is very refreshing to have a person who is trustworthy. At this day and time, you can't let everyone in your home. Vector Security was very understanding about the issues with my cameras. They made recommendations and did an excellent job with customer service. I am going to recommend the service to my job and church. Thank you for a job well done.

Tech was very knowledgeable and patient. Answered all my questions and gave comprehensive training on new equipment. Would have liked line to been hidden/ installed better. I suppose I can adjust that on my own. Otherwise, great overall experience. Was initially difficult to get the right department/ person on the phone.

The whole process was fast and easy from start to finish, everyone that I encountered was very helpful to me, customer service was awesome. Everything was straightforward, everything is easy to work. No problems at all, I would recommend Vector to anyone looking for home and business security. They came out and got right on the job.

We have had several items requiring a visit or visits from Vector in the last few weeks. Rigel was assigned to Cava and we had incredibly wonderful service from him each visit. He went beyond what was expected and took care of our issues. He came one day intending to stay less than 30 minutes and ended up staying 4 hours just to fix the issue. I highly recommend him.

I choose Vector Security simply because they came by my house as soon as I moved in. They were very friendly. That's where the good stopped. They didn't explain it well to me. I choose the 2 cameras and doorbell camera. I was told that it would be professionally installed. This was not the case! When they came out to install they told me that I would have to pay a third party to install my doorbell camera. So I had to change my plan to 2 cameras. So after that I was told they didn't have time to set the perimeter for recording but that they would be back. It took over 3 months before someone came out. They only came out because I kept calling them. So that whole time no recordings were done. So they finally did the perimeter set up and I thought I was good.

Nick installed our upgraded system.. we are pleased with his work. He is friendly knowledgeable and courteous. Nick was quick and efficient. He asked us how we wanted things programmed and followed through with it. We hope to see nick again in the future and hopefully Vector Security realizes and appreciate the asset they have in Nick as an employee.

Employees are incredible disrespectful, interrupting the operations of other businesses. Employees sexually harassed a female teammate as she walked by. I would appreciate a representative reaching out ASAP to help resolve this issue & make sure it won’t happen again. This is completely unacceptable & I highly question the integrity of your company.

We had a great experience with John. Very knowledgeable and great to work with. He arrived on time and worked efficiently. His understanding of the Vector system was excellent. He spoke clearly and seems to enjoy his job. I would recommend Vector in the future. I hope this review was useful. Thank you.

My mom and dad had Vector and they have both passed away and my mom told me a long time ago to always keep Vector Security. They are a wonderful company and they call you right away if the alarm goes off to see what the problem is. I trust Vector Security to keep me safe. Thank you Vector Security.

I have reported this for days and they see the problem. I have removed battery and unplugged until they address the issue., I have called and been put on hold and then disconnected. I would appreciate a call and they can bring or mail battery pack. Please address this issue.

I had another alarm company and they sold it to Vector. I had more problems with setting up and the installation of the new alarm. I have had Vector for over 20 years and this is the worst customer service I have had with Vector. I wished I kept my old one. Lack of communication, calling back, etc.

Terry ** came to my home on time and replaced 2 door sensors and put in new batteries. Terry was very courteous. I would highly recommend him the next time I need service. I appreciate Vector and all those services they have provided for me and I would recommend them to a friend or neighbor.

Technician very knowledgeable on system and customer relations. Great job!! Alarm system works good as well. System is similar to previous alarm system so it was not difficult to learn the new system. The new system works great with the alarm system app as well. Glad Vector Security uses a system that is user friendly for customers.

I needed to have my alarm serviced! I called my company! They sent an amazing gentleman! Joseph! Joseph was very polite, kind and knew his product! He check all of the alarms and tested them. We talked about other products from the company in which I might want to consider purchasing. I’m thinking along those lines as well! I was very thankful to have Joseph come change my batteries. Super person to have in my circle!

I was referred by my daughter and for some reason my system is crossed up with another customer in town. I have called. They have called and the issue is still not cleared up. I received their notifications and they mine. I’m asking for this issue to be cleared up before you send me a bill. I have not been able to enjoy it at all. Look forward to hearing from you. **

Brittany ** was the Tech that was helping me. She was amazing, Patient and made sure everything in my system was up to date and working properly. She got my App working, checked all the batteries even relabeled one so it was easier to locate. Made sure the videos were recording properly. Very kind and respectful.

We chose Vector because the HOA has a contract with them. Making an appointment was easy; which was very helpful. Once the appointment was made there was clear and constant communication. The service technician called to confirm the appointment and arrived at the specified time. The service technician was excellent! He was professional, courteous and very patient. He made the instruction process very clear and understandable. I highly recommend Vector as a security firm.

My office has been with Vector Security for over 10 years. We needed an upgrade to the present security system. Nick came in a did an excellent job troubleshooting our various issues. He made sure everything was in working order before he would sign off the job. This ended up as a 10-hour job that was unexpected to be that long. He made sure that he left areas neat and tidy. He made sure that I understood the upgraded system and guided me through various possible issues. He is EXCELLENT and highly recommended!

Back in 2022, Nick installed an alarm and camera setup in my Business. Nick did a professional and clean job then and he done an outstanding job installing my alarm system at my home as well. Nick has a great customer service oriented attitude and friendly. Vector Security is lucky in having the type of technician Nick is and just a great person he is as a whole.

We just added thermostats to our Vector security system. Anthony P came to program them to our system and did a great job. He answered all of our questions, demonstrated how to use our Vector app to check the thermostats and make changes. Also Tierra in the office oversaw the scheduling well.

Vector is our security company and we call them when we need service. We called because of a malfunctioning sensor. They responded quickly and efficiently and we are very pleased with the service provided. Thank you to Devin for his expert service. We will not hesitate to call again in the future.

Daniel was very professional, thorough and respectful to our home and family. He was as knowledgeable on equipment and ensured we were completely satisfied with camera placement and angles prior to leaving. He completed the job all in 1 visit, not even stopping for a lunch break in order to complete in timely manner. Thank you Daniel for your hard work, we appreciate it.

I had a wireless doorbell camera added to my security system. I have often been frustrated with the service of Vector Security, but this time they sent a very knowledgeable and polite technician. He answered all my questions and tried to resolve all my issues, including connectivity issues due to poor WiFi routing from Verizon. He solved my problems and was very efficient and nice to work with.

I recently had an alarm system installed in my mother’s condominium, and I wanted to draft a quick note of appreciation for the service I thus far received. Sales-rep Angel and installer Josh were top-notch and incredibly proficient. Angel was very professional and a pleasure to work with, while Josh was extremely personable, attentive, knowledgeable and a delight to work with. You obviously hire your people well. Keep up the great work!

I called to report an issue, after being on hold 25 mins I gave the rep my information, she then was rude when I told her I was not sure if we were previously an ADP customer. She told me to hang on and transferred me without me knowing it, then I waited on hold again for another 10 mins only for the recording to tell me my fax didn't go through and if I wanted to re-record my message to push a button, then it cut me off! I then went online to open a ticket and that issue failed terribly, the web page would not go anywhere, tried multiple was and kept getting nothing. And I still have no resolution to our system errors that have, which are several.

Nick is truly Awesome! Any security or camera issues, I reach out to him and he takes care of the issue. Nick is truly a customer service oriented Technician that takes pride in his work and cares about the Customer! Truly a rare quality and attitude in this day of time in the customer service business. It’s hard to find good quality, talented and dedicated people to work today. I really really hope that Vector Security knows what a jewel Nick is to this company and to the customer base Vector Security has and whom he serves!

The system and installers are wonderful. The issue is when you need to call for service. They never answer but require you to leave a message and if lucky you will receive a callback in a day or so. & it can take several calls to get your issue fixed since the first level likes to blame it on another provider. Very frustrating and I cannot recommend until they get a handle on this issue. You will not become aware of this problem until you are under contract.

Your company has the worst customer service I have ever experienced. It took 5 days for someone to return a call, then I was told that I'd have to wait an additional two weeks for a technician to come and resolve my problem. I'd give less than one star for customer service if it was possible.

We live in Florida and have a home in North Carolina. We now use Vector for both our homes. We’re writing to commend Mr. Nick **, the installer of our system in NC. He was very courteous and professional and gave expert advice on the different types of cameras and not only where they should be located, but why. He also helped us integrate our two (2) Vector systems on the app. People like Mr. Nick ** is a key reason why we are pleased with Vector Security.

Have been a customer for many years. Did a great job updating our old system which was 25 years old! Spent 6 hours fixing everything and checking to make sure it runs correctly. It wasn't easy because of the wiring done from the past. I would recommend Vector Security to others - didn't try to sell us anything fancy but just updated what we already had.

I contact the sales team for a quote and was directed to the sales team. It took them two and a half hours to contact me via text to tell me they were closed and would get back to me at a later time. I can’t imagine how long it would take for them to contact the police for a break in.

Donald from Vector Security did a fantastic job today on a repair call. He was very professional and effective in helping us resolve our issue with a NVR (network video recorder). I felt as though he deserved this compliment so I asked him how I could perform this. He said he could sent me a link, now I am here. Thanks again Donald for the work you performed today!

Upgraded system due to our system was old. Tracy did a great job. She is very knowledgeable and nice. She has patience on explaining how to use the new system. Went over and beyond for us. She cleaned up after herself and made several suggestions on what we can add to our new system. Awesome job Tracy.

My husband was killed from a motorcycle accident. Our daughter had lived with us for over 8 years. 2 months after her and I buried her dad she was also killed on a motorcycle. I couldn’t stand living alone in the house by myself. I sold it in December of last year. I wasn’t told anything about a 3 or 5 year contract. I wouldn’t have gotten it if I had been told.

John was very friendly and helpful. He was able to resolve the issue easily which we appreciated. He explained everything very well and took the right amount of time to resolve the issue for us. I would definitely recommend John to a friend. I once again appreciated him resolving the issue for us.

We have been using Vector Security's home security system for about 4 years. We are very happy with Vector Security's product and monitoring system. It was very easy to use and very effective. The program makes us feel very safe either staying home or travel on vacations. We will highly recommend this system to anyone who needs a home security system.

Alarm notification request not followed after three request. Chronic issues with connectivity. Request for calls from management not responded to. Customer Service since the merger of ADT and Vector has me looking at other options and warning everyone I know or come in contact with to look elsewhere. If I could score below one star I would.

Vector is a GL Homes vendor. All went well. Bill was very thorough and professional. Explained how system worked and answered all the questions we had. He recommended the installation of a sensor to alert fire department and police in the event of an emergency, which we approved for installation.

We had an issue with our security keypad today and Vector Security came out and they were right on time like they promised. Devin was our technician and he diagnosed the problem and fixed it promptly. He was very kind and helpful. Everything is now working. We highly recommend Devin and vector security.

Kevin is an extremely thorough installer. We were told, that Kevin was the best, and they were not exaggerating. We are so pleased with the job, and the final product. I also appreciate the patience shown me during the tutorial. We will schedule Kevin back to do more security work now that we know more about the new system.

Adjust the cameras and made sure all were recording properly. Made sure all alarms were in sync. He inspected all cameras in both buildings, fellowship hall and worship center. He made sure the cameras only record up to 60 days instead of indefinitely. Anthony performed excellent service. Would recommend him to a friend.

Vector Security was in my last home. It was a very good experience so when I moved to this home, I had it installed here. Ricky ** has been the installer that has been assigned to me the most and his professionalism has been a welcome addition when he is in my home.

Great experience very friendly, knowledgeable and polite. Explained everything with detail and professionalism. Nick installed everything very clean and in a timely manner. I have Vector security at my other location so I am very familiar with how to operate the alarm system and the Vector app. Very user friendly and up to date. Very pleased with Nick’s service and expertise.

Anthony P was very professional with the installation of my window sensors and he took his time to explain everything that he was going to do step by step. I would highly recommend Anthony P if anyone needs service for their alarm system. Me and my wife really feel safe in our home after Antony P finished with the system and that means a lot to us.

I am not interested in cancelling my contract because I plan to use this service for my next purchase. I pay the monthly fee and cannot afford to pay a 2k plus cancellation fee. I will never use this service again if I have to pay this after over eight years as a customer. I do not have the equipment I paid for and will be filing a complaint.

Mike was professional, friendly & knowledgeable. He was prepared with parts needed. He worked quickly and made sure I didn’t have any questions. It was raining and he wore shoes covers. Happy with the service call. We are happy with Vector and their service team. I would recommend their service to friends and family. Mike did a great job. Thank you.

My camera in my front hasn’t work over 5 months. I have reached out and no one has ever responded or came out. I’m ready to let this company go so for me I don’t like it. How you expect someone to pay but the service that is provided is very poor.

Anthony P is the best tech Vector has. He always get the job done and always helpful. He really took his time and made sure everything was set up right! I am going to recommend Vector to everyone and tell them to ask for Anthony P. He deserves a raise and to be employee of the month! Good job Anthony.

Our company has been working with Vector security for over a decade. Vector's team is very professional and offer outstanding service with a smile. We enjoy working and supporting small local businesses like Vector. You get that extra attention and support! We believe every visit should be a promise to offer excellent service.

I am a long time Vector Security customer and I have been very happy with everything. I just had a new security system installed and Curtis installed it and taught me how to use it and set me up on my app. I would definitely refer vector security to anyone looking for a security system and cameras. They do a great job and their prices are very good.

My client the door church hand picked Vector Security for this remodel that we are doing for them. The tech Jason has been very easy to work with and always communicates his schedule with our jobsite schedule. Very professional whenever he comes out, he is wearing his PPE. Thanks Brian

Very Professional, he was on time - very knowledgeable and explained everything. Installation was clean and configured each device. I recommend this technician for my future needs with Vector Security. Well skilled and I was confident that the installation was done right. He had everything needed to do the job and do it well.

Nick was was awesome and a complete joy to work with today!! He was referred by another Customer of Vector and glad he was my Technician today for my installation. Nick is a total asset for Vector Security and hope that you guys value him and really appreciate the talent, professionalism and the customer service oriented attitude he has for his Customers! Nick takes pride in his work, workmanship and taking care of the Customer. Great job Nick and would recommend home and Vector Security to anyone for their alarm and camera system needs!

Hello. The young man that came to my house was very respectable, very nice, and he was very dedicated to his job. Worked very hard to find a problem with my camera and my doorbell camera. Thank you for the wonderful service. I don’t remember his name but he was very nice and courteous. Thank you.

Carlos ** was prompt, professional, thorough and gave us a heads up when he was nearby. He was clean, wearing booties to protect out floors, friendly and pleasant. Even our cats liked him! He answer all our questions clearly and politely. He even asked us if he could sit down and asked where he could sit! I would recommend him that anyone.

The Tech. was outstanding. She was patient and understanding. She was able to resolve my problem with a picture I texted to her. I give her 5 stars. I gave 4 stars because it took 3 phone calls to get someone to return my calls. Overall, I'm satisfied with the results. Thank you.

Dyan in Beaumont is the best!!! She knows what she is doing and is polite, patient, and super friendly!! It was a great experience dealing with her! I am glad to know I have someone like her to help me with future questions! I hope that she receives the recognition she deserves!

Anthony P was great. We were having issues with our alarm and he took care of that and a couple of camera issues in a very expedient fashion! He listened to our concerns and offered the best solution for our issues! Thank you! He also helped us put the system on test so we could run our monthly fire drill, which we were very grateful for. Thank you for helping us keep compliance with all the standards that are required!

They finally called me back and helped resolve my issue.

Great service, well prepared for service. Even troubleshooted an existing system while configured our cameras. I really appreciate Nick and Paul’s attention to recording every detail of the work done, it makes it easier for me to follow in after them. When Nick is involved especially I know I’m in good hands.

The gentleman who came out to change the battery was quick and polite. Thank you very much! It was very easy scheduling the appointment too. I have no complaints and have nothing but good things to say about this experience. Super easy and quick process. I appreciate how easy and fast everything was.

Anthony P. was prompt and very professional. I needed a sensor replaced and new window sensors installed. He completed the service in a timely manner. He also answered several questions I had about the system in a clear concise way. I was also able to ask him about adding more equipment. He was very knowledgeable and helpful.

I heard about Vector Security from a friend. My interaction with the salesman was very pleasant. He really knew his stuff. He had all my windows and doors connected in quick order. I have appreciated my contacts from Vector Security over the years. Have enjoyed the home security tips is the Connected Times you send out. I read everyone that I get.

Rodlyn ** is the man I called up. He was very polite. I told him that I’m gonna time restriction and he made it happen. I really appreciate it.. Can’t wait to get my alarm system going. I moved in eight months ago and I have not been able to make an appointment because my stay is just a short stay. I will definitely recommend your company to any of my friends. Thanks once again.

Nicholas (Nick) ** installed a Vector Security System at my home on Feb 29 and did an excellent job. He was polite, professional, respectful of me & my home, and stayed as long as needed to ensure the system was up & running properly, and that an instructional video was made (for my use) in his absence.

Updated firmware and checked system. All go now. Anthony was very knowledgeable and proficient. He made sure the system was operating correctly and updated to the current firmware version. The only thing I wish he would’ve done that he didn’t was give me a copy of the work order. I did appreciate that he called and let us know when he was on his way

I switched to Vector Security because I have family who use them and they have always been happy with the service. Nick ** was amazing! From our first interaction when he arrived to the moment he left, he was professional and a pleasure to be around. He explained everything he was going to do to make sure I did not have any questions or concerns. I was very impressed because he cleaned up as he went instead of waiting to clean up right before he left. He offered his professional opinion in a couple instances when I asked which was very helpful with some decisions I needed to make. I am extremely happy I made the switch to Vector Security, and I will be requesting Nick any time service updates are needed.

I have had Vector for the past 2 years and also have had the need for technical support as well. There is a technician by the name of Anthony **, who is very professional and technically savvy on the matter. Mr. ** has managed to put a positive spin on every incident and made the phone conversation very pleasant, coupled that he's got a patience of an angel with my lack of computer knowledge. I would strongly recommend this individual to address ANY customer or technical support with Vector. His attitude is also an asset when dealing with customer's issues.

Excellent Customer Service! TJ made sure all my questions were answered and was very patient with me learning the new system. He took the time to make sure I had everything set up the way I wanted. The Installation went well and I would definitely recommend Vector Security. Thank you!

Nick did a fantastic job for us today. He was very knowledgeable, helpful and kind. He was very thorough and took pride in his work. 10 out of 10 job!!! He was on time, confirmed the appt. He changed all the batteries for us and updated our keypad. He helped us decide what to add to our system with a lot of good advice.

Did not choose Vector. Would not use Vector ever if not, of GL Homes. Too many problems. Security is not supposed to be insecurity. Yard signs don’t exist with your service people. Paper instructions on the alarm like Ademco does window stickers nonexistent. Too many half ** companies out there, and my monitoring contract was selling twice.

Ray and Devin were very efficient and both were very knowledgeable in getting things transferred from our old system. Hooked up our fire system, our alarm system and they were very patient going through all of the information and set up with our office staff. Ray even went beyond and came back to help walk an additional staff member through the app and the security system. Thank you Ray and Devin.

We have used Vector for over 15 years now. We are very happy with the service. Don ** is our service tech and he is very knowledgeable and has the best manners. Don was also on time and completed the work the efficiently. It was raining the day Don came and he put on his shoe booties to keep our house clean coming in and out of our home.

Vector Security has been our security monitoring system for some years now. So it was only practical to expand our security needs with them. The Vector team that worked with me on this project were wonderful. I really appreciate the professionalism of Wade and Nicholas. Wade was instrumental in the overall decision. And Nicholas was exceptional in communicating the install process with me. He made good recommendations and gave great customer service. Nicholas and Wade displayed customer orientation and that makes customers feel like their business matters to the servicer. Great job Nicholas and Wade!!

My experience with purchasing was sheisty. The tech that completed installation was great! Subsequent repairs and issues with the home monitoring devices are handled poorly. If my security service isn’t working properly, I am not understanding why that wouldn’t be deemed a priority? Why such a long wait for a tech to come out? My service isn’t working. I called in a repair 03/25/24. The earliest a tech can come out is 04/01/25. Wow. I pray to GOD for safety during this period. I doubt Vector will provide a discount for the duration that I paid for service but didn’t have service. I would select differently if I needed to choose companies again.

The billing Department needs to be improved. I already sent an email requesting to talk to a manager. For some reason omit to use the payment option set in the system, then sent letters notifying the account is due. I paid in advance and they are charging again. I have talked with customer services and staff from your billing department at least 2 or 3 times. Sometimes they have no idea how to reach the billing information and need to place the client on hold to check with someone else or escalate the call. It has been even time consuming for the staff of the billing dpt to come out with straight explanation.

Vector has provided us with superb monitoring systems over the past several years so we decided to upgrade our security system. The tech (Nick) showed up on time and provided wonderful customer service. He even installed the Vector apps on our phones. Nick is a great asset to have on your team.

New Installation. The installers were very professional. Explained the process, ran options by me to make sure I would be okay. Made adjustments to the camera as requested. Helped me set up the new app and walked me through the app and new keypad. Excellent work. I highly recommend Vector Security. Thank you for your service.

The service with Vector is amazing. I’ve never had technical or customer service issues. The installation was smooth. The installer explained how the installation would take place prior to starting. The install did not take long. I added a camera to my living room. I already have cameras surrounding my home. Vector is an excellent company.

The lady that called about the $25 I apparently owe was rude. I've not received a bill. She calls me again I will switch companies, I don't deal with rude people for no reason. Tried explaining I hadn't received anything about it and her response and tone for "It was mailed and not our problem you didn't receive". Don't call and talk to me rudely when I didn't get rude with you, but I can. Do NOT have her call me.

Vector is our alarm monitoring company. We had an issue with one of the cameras. They responded very quickly and Jerry, efficiently and professionally, took care of the problem in short order. While he was working, he took the time to point out some other products that might be useful in helping to secure our home.

Kevin ** has worked on this job from the start of the project. Kevin always calls to make sure that we would be on-site to have to house open for the installation of the new product that the customer had requested. Kevin always walks me through the install to make the installation goes smooth. At the end of the job he walks the job with us to assure the work was done right.

Our company scheduled a service call with Vector and Anthony P came out to fix our problem. He was so nice to call and alert us that he was coming out! He did such a GREAT JOB! He came back and explained what he had done, which was really great because I had to explain it to my boss. He was so nice and patient! You guys are lucky to have someone so experienced with customer service and tech savvy enough to explain to a Novice like me! Thank you so much for sending Anthony! He always does an excellent job!

The technician, Jesse was very knowledgeable, friendly, accommodating and respectful. He offered his phone number in case anything went wrong or anything needed to be fixed. He had originally installed our security system and came back and added three more cameras to the front of our restaurant. Anytime Jesse has been here He has been very nice.

I have had Vector Security for about 27 years. My service man was Bill **. I have known and trusted Bill for about 12 years. He is very polite, trustworthy and a true advocate of giving the customer good service. Bill diagnosed my issue with my Doorbell, tested, and made sure I was satisfied with my repair. Bill always goes above and beyond to make sure that you are a happy customer. I asked him to check my smoke detectors and he did not hesitate to change my batteries and also tested and was able to change the batteries on my door lock. I couldn’t ask for better service. Bill always provides a great customer experience. I am very satisfied with the quality of service that he provides to me! Thanks Bill!

Presently have VECTOR and very satisfied with it. Added service plan to account. The account representative Tierra ** was very knowledgeable and pleasant. She knew the product and made suggestions to make the technician or service person aware of the technical issues which might be presented upon his visit. She was professional and courteous.

Mr. ** was courteous and professional while also being personable and attentive to resolving the issues with our alarm system. The safety and security of our home is of paramount importance to us and having confidence in the quality of your staff is an important part of that process. Mr. ** is an excellent reflection on Vector Security.

I had a great installation experience with Nick, William, Joey getting a security system setup and home automation. They showed up on time and were efficient and informative and made sure everything was working properly. I would highly recommend all three of them for installation. Thanks again for coming out

Greatness, always friendly, dependable, reliable, nice communication is great. Always prompt. Knows what to do and speaks kindly. When we call on them they are prompt in returning calls. Always check’s equipment thoroughly. Good, great. I would highly recommend Vector security to my friends and family. Great follow-up works and is always on time.

Anthony B came out to my house because I had a back door sensor that keep going offline. He replaced it and also found one of my front windows doing the same thing he also replaced it.. Anthony was very nice and attentive to my needs of my house. Thanks Mr. B

I had to discontinue my security with Vector Security and was able within a short period of time get my refund for my membership discontinuance in a timely manner as promised by Linda at Vector Security.

Don was very knowledgeable about the technology in the house. We have a large house (sorority) and he took the time to properly check all of our panic buttons and window alarms. He did a great job, was very kind and helpful throughout the process. All of our batteries needed to be replaced and he accomplished this quickly as well.

I choose Vector because of Nick!! He is a great guy and he did a wonderful job!! Great customer service! I will refer everybody that I know to Vector because of Nick. He did the remove and install because I move to different address and in timely manner. Great job. Great job. Great service.

I had a great experience with Mr. ** yesterday. He was very professional. He explained and took care of all my issues. Mr. ** address all my concerns. He made me feel like my home protection was valued. I have been with Vector for years and it was great to have someone meet my expectations.

I have had Vector for over 10 yrs. We recently had problem with doorbell camera and field technician name Shawn came and replaced it with new one. He was so helpful in answering questions and showed us things on the system we never was shown before. He was very helpful and professional!!

Our technician, Julian, arrived at our home in a timely manner for our morning appointment. He was efficient in communicating with me and answering all of my questions. He installed, added new additions, and showed me how to use our new updated alarm system. He also cleaned up after himself when the installation was finished. Great service and customer service. Highly recommend!

John was my service tech, he arrived on time and he called prior to arrival. John is a very professional, methodical, no nonsense technician. All of my questions and concerns were answered in a professional manner. His service is very much appreciated. I feel that he is an asset to your company.

We had a great experience with our installation. The man who installed our camera was amazing. My wife is dyslexic and he explained everything so that she could understand. He was very professional and went over everything very well. I would recommend him to anyone. I was so excited impressed with the installation.

Nick showed up on time and knocked this install out! It’s always a pleasure to work with Nick on our security projects. He is a great tech and more importantly a great person. I look forward to working with Nick and his company on the rest of our security proposals we will schedule later this year.

Arnaldo and Delores were exceptional in their service delivery for my alarm installation. From the onset, Arnaldo demonstrated a high level of expertise and professionalism that truly set the tone for the entire process. His attention to detail and commitment to ensuring everything was installed perfectly were commendable. He is indeed an A player in his field. Whenever there was a need to clarify or address any concerns, Arnaldo didn't hesitate to reach out to Delores, who was equally impressive in her role.

Nick was friendly and courteous. He was very helpful and patient in explaining things to me about how the system worked. He installed a new camera and made sure it was done neatly and well. He went beyond the call of duty and changed a smoke alarm battery for me that was not part of the alarm system. I work recommend Vector Security to others. I appreciate his work ethic and demeanor.

Thank you for the response. Vector was able to resolve the panel disconnected to wifi by updating the panel with new firmware. There has been no new occurrence over the last week.

Curtis did a fantastic job in switching out the old system to new. He arrived on time and started the job on time as well. After install Curtis explained how to download the app and got things up and running. The app is easy to use and his explanations were easy to follow as well. Tod ** came out and explained why I need the new and was happy with his suggestions as well.

New installation for our Home Warranty house. The Tech that came out to get us going was amazing! He had a few issues, called for backup and wasn't leaving until it was done. He always communicated what was going on and gave an approximate time on when it was going to be done. Delores has always been a pleasure to deal with when we needed anything. We really appreciate all of the continued support. Thank you!!!

I've been a customer since 2012. My kids would not let me live alone when my husband passed. They decided to put this system in and I've been pleased. Sean has been my go to technician. He's very professional and get the job done! I would refer Vector to my friends if asked.

Absolutely the best service, the technician explained everything clearly. Would absolutely recommend Vector Security. The technician Nick came twice to install equipment, and did a great job! Ask for him and you will get the best explanation and installation. He gave me options on where to run the cables, which I really appreciated.

John was great installer. Very efficient and personable. Worked really hard. Very knowledgeable. Gave good system demonstration. I now feel very comfortable and now feel much safer. Added doorbell camera is a great feature. He is an asset to Vector Security. I am a very happy Vector Security customer and plan to stay here forever.

We have been here since October. Calls when having it set up, but have a problem and no one calls back. We were away 6 weeks ago and received a notice of of a power failure from Vector. Hours later, we received another that it was restored. The doorbell camera no longer worked. When going online, it had 2 notations, one to contact for technical assistance and the other regarding the box which the wallpaper hanger removed and put back after completion. I have called and had to leave messages several times since then. NO ONE CALLS BACK!

I’ve been a customer for 13+ years. I love the employees from the local office to the monitoring group. Everyone is so pleasant, knowledgeable, helpful & overall great customer service. If I have needed a repair or something checked, the repair people are always on time, pleasant & fix everything I need. Thank you Frank for fixing my issue so quickly. Outstanding customer service!

Your agent talked me into it, same agent that talked me into AT&T a few years back. Signed me to a new contract with Vector probably knowing I was still under contract with AT&T. I had to pay them over $300 dollars to end my contract with them. He said he wouldn't pay them a dime. I did the honest thing and paid them. He said he would talk to management and see about getting me part of it back from Vector. You supposedly told him no, that it was AT&T's fault not yours. Very disappointed in Steve **.

I did not realize that when I signed up for Vector I agreed to a 3 year term. Feel like that is an unfair length of time. I cannot tell when someone is at my front door unless they ring the doorbell and then by the time it comes up on my phone the person is no longer there. Very unhappy with this service and would love to get out of this contract but I have been told there is no way to cancel remaining 18 months on contract without paying 18 months of service fee. Would not recommend Vector to anyone.

Jesse **, the installer, did a nice job. He was also very patient in explaining the keypad functions and the Vector App. He also e-mailed me a file copy of the System Manual. He called before he came and arrived on time. Jesse also kept me appraised of what he was doing throughout the entire time he was at my home,

Simply perfect. Rodlyn was responsive in setting up our appointment and getting back to us with information and Bill was great with the installation reviewing how everything works and going over the system. Bill also set up a fire alarm that that was needed for our insurance and have a direct line to the fire department.

The builder of my house installed a Vector Security system. Little did I know that they were locking me into a barely legal contract that is designed to be as difficult to get out of as possible. Not exactly the actions of a company that has confidence in their product/service. I still have to pay for the "service" despite having my system turned off for 3 years.

I am very impressed and pleased with my experience with Vector. I was referred to Vector by a friend who has used them multiple times in the past. Rick and Curtis were very professional and did what they said they would. I also like the newer and more modern equipment they use. I highly recommend Vector to anyone looking at security services.

We contacted Vector because of their reputation to provide the security system to our business. From the start, it was a negative experience. They lost or did not order the proper parts to secure our system. They delayed our business opening and made one excuse after the other as to why the system was not installed properly. The bill was thousands more than originally agreed upon. The gentleman who was our contact left the company and no one notified us, so we continued to try to contact him for months. No one returned calls. Then we had a false fire alarm issue, only to find out the maintenance agreement was never implemented. Vector sent 2 gentlemen to meet with me to try to resolve things. They took the bill from the local fire company, only to find out that it was never paid as promised. I choose Vector and have not had one positive experience with them in almost 2 years.

I've been a customer of Vector Security since 2011. I have never experienced any problems with Vector's service. Yesterday I was blessed with meeting Nick **, an Installation Tech, who was very professional in his presentation and in the manner in which he updated my system. He answered all of my questions comfortably and competently. It's people like Nick that make you want to do business with a company. Thank you.

Installation process was accomplished in good time. Curtis was efficient and knowledgeable. He explained the new system and its applications. I have been a Vector customer for many years and am satisfied with their services. I would recommend Vector Security. Tod ** clearly explained the change-over process to the system upgrade.

Nich gave Great service and always has a great attitude. You can tell he loves his job. We know we can call if we have any issues and he will make it right. Nich has great product knowledge and we are sure he is an asset to your company. We have enjoyed Vector security.

We have always had great service with Vector Security. We needed some window sensors replaced at my house. The job was done quickly and professionally. The service technician showed up ahead of time and did a professional job. He also recommended additional services to help us feel more secure in our home.

I have been with Vector for approximately 2.5 years and have about 6 months remaining left of a 3 year contract. Vector was recommended by our Pastor but I must say the experience with Vector has been one of the worst customer service and caring companies that I have ever done business with. My dad was recently diagnosed with cancer causing us to move so that we can provide care and after being told that the final bill would be discounted due to circumstances, all of a sudden, no one knows anything. Understanding that I was on a 3 year contract, I was in hope that Vector would apply empathy to the situation and stay true to their word. This would have made us want to return at a later time and also provide recommendations to others. Obviously, the feedback shows that did not happen, the company was more worried about a little over $400 than a good reputation. Very sad and will never recommend or request service from Vector again.

I always receive the best service and the most professional customer service reps. I always recommend Vector. It’s that simple, you want the best they offer the best. Period. They always take the time to explain and will give the the answers even if they have to get back to you.

Kurtis was very nice and friendly, when he came to install our system. He explained everything very good and answered any and all questions I had. Vector Security is definitely the best around. Whenever we set the alarm off they call and help us, I would highly recommend them to anyone.

This is not the first time. Absolutely terrible service and I have called several times requesting a phone call if alarm goes off. When Vector was ADS Security there was no problem but now just horrific “security” company.

We've have been using Vector Security since 2016. We recently upgraded two security cameras and doorbell. Excellent customer service. We had an issue last week cause we changed our wifi password. The lady who helped us over the phone spent 45 minutes to help us solve our problem. She was very patient with and walked us through it. Highly recommend Vector Security.