Vector Security Reviews

Great interaction with "Tiffany" when I called this evening to find out why my alarm system was showing an error. She walked me right through the problem and eased my mind greatly! A big thank you to Tiffany for being prompt and professional!

Always have used Vector since moving to DE. Tim has often helped and consider him the very best. Resolves problems immediately. Had to link two systems together online. Tim quickly understand and resolve the problem. Tim is the very best of Vector. I always am so thankful to have him as he is very amicable and well as top professional.

Greg did an amazing job, and represented Vector with class and professionalism. He inspected my system and upgraded it also. I can't wait for my instillation and new doorlock. I love Vector Security and will definitely refer to friends and associates. Thank you.

Terry was great today. He called ahead to let me know when he would be arriving at my house. He was on time. He checked the garage tilt sensor because I have been having reoccurring problems with it saying its opening and closing but it's not actually moving. He moved the linear box on the ceiling in hopes that the new location will be a better spot. 2 weeks ago a different technician came out for the same problem and relocated the sensor on the garage. However this did not solve the problem. He was great though. I’m very happy with today’s visit from Terry. He is friendly and genuine. I look forward to this problem being resolved.

We chose Vector Security after a friend strongly recommended them. We asked for 2 estimates from other security providers. Not only was Vector the most affordable, but the care from both Gerald and Gary was outstanding and still is today. We cannot say enough wonderful things about the entire experience! We have since recommended Vector to several others here in Alamance County! Gary has gone ABOVE AND BEYOND in helping us! Could not be more pleased with his professionalism and knowledge!

Referral. All experiences with Vector personnel has been exceptional and professional. Maintenance personnel arrive on time, seem very knowledgeable and take time to walk me through the testing scenario and confirm status. Equipment is good and coding is easy to use and remember. Would recommend Vector to others.

I found Vector Security online. The service and installation went really well! Everything was timely, and they did their best to accommodate our needs quickly. I am happy with my installation and the product provided. I would recommend Vector to a friend.

I used to have ADT as the alarm company in the house. We were having various types of issues with the system and the bill for the monthly was always increasing. I was out in the front yard one summer and some guys were walking thru the neighborhood touting Vector alarm services so we switched over to you.

Greg did a great job today, he checked all of my sensors to make sure I had the best protection possible. Gave me new suggestions for other windows and doors, he represented the company well. I love Vector and will definitely recommend.

Today I called Vector Security to ask a simple question about an invoice I received. I was transferred 6 times in the span of 2 minutes and was constantly put on hold mid sentence from rude tellers. I understand the hustle of the morning and how it can be easy to transfer someone when you know where they should go, but it seemed like everyone forgot common manners and phone etiquette. Most of your tellers were short and curt and never gave me full sentence responses. When I reached my final destination I could barely understand my teller, Latasha, and was given attitude when I asked her to repeat a question that I hadn't heard due to the poor connection on her end. I have worked phone lines before and I understand how monotonous and droning it can be, but I never forgot my manners. I am not upset, just overall annoyed at the lack of care given by the employees. Thank you.

Jeff was congenial, passionate and helpful. I am requesting him for every service call. I feel I have made a friend who care about me and my home.the world needs more people like him.If I wasn’t retired I would hire him away from vector to run my construction crews.

I have had Vector Security since purchasing my home in 2015. I have been extremely pleased with all aspects of their service. The employees have always been very professional. I can certainly recommend Vector Security products and services to anyone.

We have Vector Security here at our school in an hour upper school. Matt was very professional and very polite. He was very informative and went over everything with me to make sure I understood it. He left directions with me.

I called yesterday and spoke with Lynn **. Lynn was very pleasant and knowledgeable. She listened to what my request was and then explained the procedure that needed to be followed. If we move to another location where we need security we will be sure to get in touch with Vector.

I live alone with my daughter and felt having a security alarm in the house would give us a sense of peace of mind. We had another alarm service for many years and a few times the alarm would trigger and no one would call so after the third time I canceled and search for another alarm provider. Vector came out and installed their system and whenever anything happens you guys call to make sure everything is alright.

Jonathan ** did is the exact recent why I chose to switch to Vector. His customer service is amazing, and he worked efficiently to get our service done quickly. His professionalism was much appreciated and his willingness to help correct our issue was a breath of fresh air. Jonathan is a key component to why Vector continues to have great ratings and continued loyal service. I know we will continue on with Vector due to the top notch service we received.

Tech came to help with a camera that was not working and explained that we may want to replace our outdated outside cameras. We agreed. Install scheduled for Feb 27. Tech knowledgeable and answered questions and was kind enough to wait a few extra minutes to explain the install to my husband.

I chose Vector after a friend recommended you to me. I have always had superior service. I have your cameras, alarm system, and smoke detectors. These all make me rest easier, which is priceless. Steve, your service technician has been to my home on many occasions and has been very knowledgeable and courteous. He is great at explaining features on new things a customer may need or inquire about.

Had Technician come out today to do an Upgrade on alarm system. We ended up adding MVS service, updating smoke detectors to current code, and adding a few additional devices. The technician Don did a great job. Found a couple of zones that we didn't know were bad and corrected them. Always Polite, and Professional.

I have always been pleased with the service I received from Vector Security, and this time it was no different. From my first conversation with Ron, until Ricardo completed the system inspection, everything went smoothly. This is the reason I have 4 locations monitored by Vector!

Vector Security has been around for years, and it has a good reputation, the company has a local office for fast service, and knowledgeable technicians. Technicians were well dressed and on time, will be using Vector Security again, will recommend you to family and friends

The technician arrive on time, was courteous, and thoroughly professional. I had lots of questions, which he patiently answered explaining ll the details along the way. He walked me through the entire system before leaving the house. Excellent job, overall! I would recommend Vector to others.

Greg was our installer for a new system. We have been Vector customers for 20+ years. Greg was on time, neat, polite, informative, thorough and took the time to make sure I was oriented and trained in using the new system. I would recommend him highly and without reservation!

Kevin was a great!!! He was so pleasant and it was very easy to understand everything we could get and everything we are expecting to get!!! I would for sure recommend Vector to all who need security and if possible would recommend Kevin to help them as he has helped me!!!

Greg was very professional. He checked our system and offered other products to us to review. We appreciate Vector in customer service. And we've been with that there for 10+ years and we appreciate their service. We definitely recommend them to friends and family.

New motion sensor installation - We chose Vector based on our positive history with Vector in our previous home. Our interactions with Anthony have been excellent. We would highly recommend Anthony and Vector to our friends. We have no suggestions for improvement. Thanks very much!

The previous company I had was bought by Vector Security. It's been about twelve years since then and we are still with Vector. I have had no Issues with Vector at all. My interactions with Vectors staff have been wonderful.

Mr. Gregory ** was very helpful, very knowledgeable of the systems and very polite. I thought his whole presentation of the new system was very professional and very helpful in explaining all of the systems also in a turning the system on and off from your cell phone.

Chuck the installer was awesome and he explained everything very well and took the time to put the panel in a very safe place because it is a rental so I would like to say thank you very much for the great service...

I called to discontinue my service due to moving and everything was handled well by L **. I had an issue with the fax number not working properly so I called back and spoke to L. ** and she was able to provide me with an email address where I could send the information. She went out of her way to help me solve the issue.

Prior owner used that door in love then I also had very good experience with every person and every customer service person I have spoke to. Very friendly and issue always resolved on the first attempt. It has been a pleasure working with everybody at Vector Security. Would recommend them to all.

Vector Security currently maintains our access control and security camera systems. The installer, Mike, is very easy to work with and knowledgeable. He was able to answer all of my questions and show me how to operate/program the new system.

We previously had Tyco security at our site. We had many problems with the technicians the previous company had sent as they were not nearly as knowledgeable and professional as your service personnel are. Since we have switched over to Vector Security, we have been very satisfied with the level of service we are receiving.

We are a center under new ownership, I kept the current contract because we are satisfied with the service as well as the great customer service. This visit has been more than satisfactory as always. We have always had great service with Vector, the servicemen are always on time and very prompt with service.

Greg did a great job. He was prompt, and listened to all my questions and concerns. He showed me all the new devices and products that Vector his out today. I will recommend to a friend. I've been with Vector since 2005 and enjoy the service.

The smoke alarm in the master bedroom began beeping. I called your office because I believed it was part of your system. The operator I spoke with was not sure and arranged for a service individual to call me. As a result of the conversation we determined that the alarm was not part of your system and explained how I might resolve the problem. This saved a useless service call and was above and beyond the call.

Good service. Tech called and let me know when coming. Very helpful and explained step by step. Vector was hooked up when we moved in to this home. Tech was courteous, helpful and on time. Whenever we call everyone is always nice and helpful.

I’ve been a loyal Vector Security customer for over 15 years and had nothing but great experiences with all of Vector Security service team. They’re always kind and courteous and go above and beyond my Expectations. Just needed a few batteries replaced and the Technician Alan was kind enough to check all of them without me asking. Very please with my system would really recommend it to anyone.

We started with Vector About 1995. My children had it installed when my husband passed away for safety and peace of mind. I rely on the panic button if anything happens. The fire detectors keep me safe too. Thank you.

Rigel is awesome -- give him a raise!! Because I have been with the company for 17 years. Rigel was very polite and explained everything very patiently. He was pleasant -- even though it was the end of the day. I felt well-informed and confident about my new system by the time he left. He's definitely a keeper!

Technician arrived earlier that appointment time, much appreciated! With his knowledge and experience, the technician flawlessly repaired the issue. All cameras back online, my home security is now back to 100%, and we can sleep peacefully once again. Thanks Vector...

I needed my door sensor fixed. The technician was friendly and was willing to hear my concerns. I was having issues with the alarm going off and causing the cops to have to come out. Now with the technician coming out to fix it I should be good. Thanks to Vector I feel protected. I appreciate the tech being on time and calling me to let me know he was on the way.

We just moved into our house a couple months ago and we had Vector relook up the system. Installation was fantastic! There was some confusion figuring out how many and what types of units but this was cleared up. But our installer organized all of it and reviewed everything with me.

I was recommended to Vector Security by a friend. They offered better services than ADT. I have been a customer since 2004. The staff is fantastic. The technician is very fantastic. I am very satisfied. I rely on them to take care of problems when I call them. When you live by yourself, you need to be able to rely on your system. They sent the right technician to do the job. I don't have to ask him what to do because he knows his job.

Been with Vector a long time. Great company. Always got great service. I have Roger ** here today to upgrade my system, I got to say very please with the installation. Roger is a great tech very knowledgeable in his fields, very friendly and patient. Again thank you.

The service team that have responded to take care of my problems have been excellent and the gent here today is wonderful. He was waiting for when I arrived at my home. Gave me time to get into my house before coming up to the door, show me his credentials and ask me for my input. It was truly a good experience.

I was very happy when Terry came today because of the malfunction of my smoke detector and he solved situation to my satisfaction when. He solved the problem with my smoke detector, and tested it, and showed me everything I needed to do to troubleshoot my keypad in the future. I was very grateful that Terry took the time to replace the batteries in my other smoke detectors as well as my heat detector in the kitchen so that I have peace of mind: Additionally Terry put the new vector security sign in my yard and new stickers in my windows. Because there have been many burglaries in the neighborhood in the past several months, I feel as secure as possible. Additionally Terry put the new Vector Security sign in my yard and new stickers in my windows. Because there have been many burglaries in the neighborhood in the past several months, I feel as secure as possible with my security system today. Thank you vector security.

Anytime I am missing an invoice or have a question on an invoice I call Lynn **. She is always helpful and together we have cleaned up all the accounts my company has with Vector. Thank you Lynn for all your support! Greatly appreciated!

Kevin came in with complete professionalism. He came in and immediately introduced himself, and was very patient with our questions and concerns. He was very knowledgeable on the products that he suggested. I can leave our business in the evenings, knowing that everything is safe and secure, thanks to Kevin and the Vector Security team.

I feel like my Vector Security representative was polite, clean and very knowledgeable. The service was taken care of promptly and in a very professional manner. Tech was knowledgeable about future technology of the system and what I may need to keep up and upgrade my system for best security results.

Scott was very professional and through. Before replacing the device he tried to reset and tested several times. After several test the device was still not working, he checked his truck and didn’t the keypad I needed and scheduled to some back to install. Upon his return two day later the install of the new device was quick and similar to the first visit he checked the device, camera, secondary keypad and all of the entry points thoroughly to ensure everything was working properly. I look forward to working with him again in the future.

I had Nick here today to install my system. He was helping train Mark. Both very professional and friendly. The job was completed in a very timely manner. Everything was clean and neatly done. I have a system at my Mother's house I put in about 5 years ago. I'm still very happy and so is my Mother.

We use Vector for few years and we would recommend the service and product. We are happy with service technicians and the product. Recently, replaced sensors for newer. Recent problem was getting someone call us back to schedule appointment for service and learn more about security cameras system. But it eventually was resolved in positive experience.

Greg did a good job during inspection. Everything went good, and everything was explained. All the questions that were asked why answered sufficiently since I have only work with better than. I like Vector and their products and I think I will continue to use this service for my home protection.

I called in the office from an insurance company to get copy an alarm certificate for a mutual customer for a policy I provided insurance for and Agata ** emailed me over the certificate right way, great customer service!! Thanks for everything!!!

Rigel was very courteous and well dressed. He was very knowledgeable and answered every question I had. He did a good job cleaning up when he was done. He is an asset to your organization. He was very helpful setting up app on my phone.

Tech called ahead to notify me when he was in route, Fixed sensor on the door and explained any possible issues that could pop up during different seasons of the year. Also provided me with extra parts if that was to occur. Great service, friendly technician and overall great company.

We chose Vector Security because of your cost. We had ADT and switched because of pricing. My experiences with the staff have been fine. Everyone that's came out has been friendly and experienced. We chose Vector Security because of your cost. We had ADT and switched because of pricing. My experiences with the staff have been fine. Everyone that's came out has been friendly and experienced.

Long time customer. Tech called prior to arriving at the house. He greeted by name, very polite and courteous. He discussed with me what he was going to do today, went over any additional equipment that would be beneficial to me. Spent time demonstrating all the features of My Vector Security. He was very neat, respectful of our property and cleaned up. It was a pleasure working with him.

Jeff is an excellent service tech. He is professional, courteous, respectful at all times. Jeff is a very experienced technician who is always willing and able to provide value insight into Vector securities programs, equipment and service options. Jeff is an asset to Vector Security.

From start to finish, it has been a painless and incredibly smooth process dealing with Vector Security. The sales representative never attempted to "up sale" us and sold us exactly what we needed, explaining everything is great detail so we could make the best decision for our security needs. The installation was great and the installer was very personable and did a great job of explaining what was being done. We had to have a follow-up appointment due to having new windows installed at the tech was extremely nice and work fast and efficiently. Overall we feel very safe in our home thanks to Vector Security and highly recommend them to everyone we know!

Vector Security always served me well and my termination is only due to my moving to a new location. Your rep Latisha ** very quickly provided me with the necessary document I needed to complete the task. I believe the person buying my home will be signing on with Vector.

I have had Vector Security for over 10 years. My experience with Vector reps by and technicians has always been outstanding.They are always very helpful and professional.The tech arrived on time today checked panel and discussed smoke detectors. He changed the batteries so that I would be in compliance with County. He was courteous and very professional. I certainly would recommend Vector to my friends and business affiliations.

Years ago a sales representative from Vector Security came to our door looking to set us up with Vector. That was about fifteen years ago and we have been happy customers ever since. Our interactions with Vectors staff have been great. We are happy customers.

Vector Security technician came to our house to check some problems that we were having with our system. The technician came during the designated time so I did not miss out on my valuable time. He was able to assist me with the issues that we were having with our keypad and our back door in a timely manner. Also while he was here, he updated our batteries and adjusted our equipment. My experience was good, and I will recommend Vector to any of my friends.

I have been a customer of Vector Security for over twenty years. As a customer of Vector Security have been very happy with the service provided. Definitely would recommend Vector Security to anyone looking for a Security system. Service calls have been prompt.

Peter is fabulous!! Very knowledgeable, professional, courteous, meticulous and patient! I cannot say enough about his professionalism and pleasant, friendly demeanor. He took his time to install everything perfectly. He was very tidy as well! Left no mess in the work area. He even wore shoe booties in the house. Very impressed!!

We have been with Vector for 25 years. After a very rocky start, Finally because of Jeff and Michelle everything was fixed, replaced and installed. It took many phone calls but after I reached the right people.

A pleasure to deal with from the technician to install tech. The install tech was VERY helpful and answered all my questions. Overall a very pleasant experience. I would recommend Vector for a security system. Overall everyone I dealt with was very polite and knowledgeable.

Chose because it was a local company, have had great response over the life of the system. The ability to upgrade and add on as needed was also a plus. Easy to arm and disarm and different codes for different people.

My company selected Vector to install a security system. The technician arrived on schedule. He was friendly and knowledgeable. He explained how to use the system and answered all of my questions. He explained how to use the panic buttons. He also explained how to activate the system. He explained we have 30 seconds to exit the building.

Peter ** was so easy to work with. He is personable, professional and easy going. He clearly knew what he was doing and did it efficiently. I was happy that I chose Vector and makes me feel confident in my system with an employee such as Peter.

I chose Vector Security because of dissatisfaction with my previous security monitoring company. I was recommended Vector by a friend. My experience with this company was a good one, and the installer was well dressed, had company ID and was on time. Yes I will recommend Vector to a friend.

Dan was extremely patient in answering all of my questions and I really appreciate that. I have a severe hearing impairment and he made sure he spoke loudly and clearly enough for me to understand everything we were discussing. He checked batteries in my security system remote as well as a carbon monoxide detector that I have in my home. Dan was very professional and I would give him either 5 stars or a 10 on a 1-10 scale!

My husband and I were very pleased with both Dan and John regarding sales and install. No complaints at all and would definitely recommend them and Vector. Only good things to say!! They were really down to earth, easy to talk to, well educated about each of their roles. Your company is lucky to have them!

Took over old owner's equipment. She informed me Vector was a good service so I took her advice. I hope she was right. So far the customer service has been great. The tech and the lady representative who got me started was pleasant.

We chose Vector due to personal experience via work and previous home. We are aware of the great customer service, products and overall experience. After shopping around, we knew that Vector was the best company to fit our needs. The price, product and overall service is great!

I am caregiver for my mother and keeping her in her home. Vector Security has been wonderful working with me to ensure her safety and giving me comfort when not with her. Any problems have been quickly resolved. This last service call Del ** responded and was WONDERFUL. Del provided a courtesy call, was prompt, and professional. And with all that Del was courteous and friendly. A GREAT experience. Thank you.

We currently have Vector on our rental properties and are happy with our services. We have tried for several years to upgrade our system with our current company and other Vector representatives but on numerous occasions the reps failed to show for our scheduled appointments or if they did they failed to follow up or return phone calls. Rick met Stacy ** last weekend at the Va Beach Boat. They exchanged names and numbers. He called within 24 hours of meeting to schedule an appointment and followed up with a text confirming the appointment. The morning of the appointment he arrived on time, was very professional as well as knowledgeable. We were given a quote on the spot. Since the meeting Stacy has done everything he promised. This is a rare combination. We are extremely pleased that we have found Stacy. I wish there were more than 5 stars. I intend on referring him to my real estate clients as well as friends and family.

I received a call from Vector on Wednesday, Feb 7th that my security system had a low battery. The customer service rep. at Vector offered me Friday, Feb 9th to have the battery replaced. I told her I needed to schedule it the following Friday, Feb 16th. I received a call today, Feb 14th, confirming my appt tomorrow. I told her I don't have an appt on Thursday, my appt is for Friday. I was told there were no openings for Friday. I had totally rescheduled my patients at work for this appt and now I'm told they can't get to me until next week. So, now I have to reschedule patients for next week as well I have been a customer for 10 years and am very disappointed in this company. I just got off the phone with a customer service rep. He told me I had to wait until next week and kind of acted like it was my problem. I've already been waiting a week for this battery. Unbelievable!

Terry called to let us know he would be here in 30 minutes, and he was right on time. He diagnosed our glass break sensor problem, repaired the problem, gave a re-demo of the system (it’s been 14 years, so I really appreciated the refresher), helped us change the master code, tested the system - great service! We’ve had no problems with our system since it was installed.

I just wanna thank you to Anthony and Kyle from Vector Security for install my new alarm panel at my house. Anthony and Kyle were very clean and fast. They showed me everything I need to know about the system. I would have them install something again.

Our installer, Peter **, was excellent. We had dealt with a salesperson originally, but when Peter came to do the install he realized that what the salesperson had signed us up for was not what we wanted. We already had a Vector Camera system and the one proposed was not what we wanted. As a result we selected a different system than originally proposed. We requested to have Peter do the install and he was superb. He was easy to work with and did a thorough and professional installation. It was a pleasure having him in our home. We have a Vector Home Security System and we stay with Vector due to the service personnel with whom we have dealt over the years. Peter ranks at the top of this good group.

We have used Vector for over 15 years and needed an upgrade to our outdated system. Mike and Rich very polite and knowledgeable. We have been very pleased with the service provided over the years and today. I would strongly recommend Vector to anyone needing a security system.

I used Vector Security because it was highly recommended by my big brother a police officer. I was very satisfied with the install technicians. They were both professional and very knowledgeable. I feel safe now that my shop is going to be protected from break-ins and I will recommend Vector to anyone looking for a system.

I had some issues with billing and I write a letter to the local office. Me. Tony **, Service Supervisor, promptly replied and all issues were satisfactorily resolved. I could understand his clear explanation. He is a very understanding person, willing to listen to customer and prompt to handle the matters of customers... I am impressed and I feel he is the appropriate person to deal with customers.

Vector Security was initially recommended by my builder and is my Security Vendor of choice since 2006. Their overall service has been outstanding and I would recommend Vector as a trusted partner. I have been very satisfied with their professional service, conduct and remote monitoring.

Selected for home security and protection, The service and installation were top notch. The technicians were knowledgeable and very courteous. We were shown all of the security options and were walked through setup on each of our phones. We are very happy with Vector Security.

My wife has a Vector analog system at her workplace and recommended that we get a Vector system. We have had some issues that have required service calls, but the issues have been taken care professionally and efficiently. The service technician who has come the last few times is very helpful in explaining how the various components of the system work.

Business has been with Vector for several years. As acting admin. saw no reason to change service. Service has always met business requirements and needs. Vector is a local county business and our business does support locals. Thank you for your great service today.

My husband talked to Chris at the Travel Show and was convinced that this service would be good for us and the cost was reasonable. Also we have friends who use this service and are completely happy with the service.

Vector had a system in the house when I bought it so I decided to activate it. We have had to have service techs out several times for separate issues that were out of their control and they have all been very helpful in fixing the issues.

I used Vector Security because at my previous job we used the security company all the time. The installation from Kevin was outstanding and very professional. I would definitely refer Vector Security to a friend for any installation. With that being said I will use Vector Security for all-project.

I used Vector at another house and always have had very responsive and quick service. I would and do always recommend Vector because of their service quality. I called about a service request and it was filled within a day.

Highly efficient, courteous and knowledgeable. Worked around my needs in the office. Kept the office area clean after the work was completed. I would like Chris to do any further work if needed. I would recommend Vector Security to family and friends.

The meeting went fine today with Gregory, and we discussed getting a glass break for the sliding glass door that we currently have. Greg was prompt. We offered him food and he said no. We had an issue with billing and he has taken care of it for us. Thank you Vector Security.

Service was already in the home when we bought it. However we came from Pittsburgh and have always had security systems so it was automatic to have one here in Virginia. We added Cameras that we can view off site and plan on adding additional ones as well as lights. The couple of times the Service Technician has been here he was very pleasant and knowledgeable.

Overall I'm happy with the system. I'm happy with the Service Technician, he's always on time, polite and knowledgeable about the system. When I talk to the Service Dispatcher they are very nice as well. My Issue is the amount of time I'm on hold waiting.

I have a new installation of a security system. I had a problem understanding the operation. Ms. ** was very helpful and patient in working with me. I am a senior citizen and I appreciate a pleasant, caring person being who knows how to work with the public.

Had Vector Security come out today to install my new system at my new office. Anthony and George did a great job. They were very clean and professional. They did a great job installing my new some. When I upgrade my old office I would love to have them install the new system.

I chose Vector Security because of my personal contact Eric ** told me about how it would be a great fit for my business, UA Creative Studios. The staff was very accommodating and professional. They went above and beyond to make sure we had what we needed. We've had the system for 4 weeks now and I really like how I can access everything from my phone. I highly recommend Vector Security!

Jeff was extremely informative professional and nice to work with, he is a value to Vector Security. The time he spent talking to me and my husband about how our alarm works was awesome. I will recommend Vector Security. Thank you.

New install taken over by other company. I was satisfied with the professional installation performed by Vector Security and its sales team and installers. I would recommend them to anyone looking for a system. Good value and service. I love how easy the system is to use.

I have been with Vector for a long time and have been happy with the service. The Tech says my system is old and should be replaced; however, I would like to wait about 90 days before proceeding with purchasing a new system. Please contact me around May to discuss replacing my current system.

I wanted a non wired system for my home. I had another alarm company but I was not satisfied with them. When I met your salesman Jeff, he seemed very knowledgeable, polite and could tell me exactly what I could expect with this system. And then I got John as my installer and fell in love with the services and professionalism of Vector. Both guys are just so capable and always on time. I appreciate that immensely.

I Have had two other systems with Vector Security and They are good people and have great service! Installer was very knowledgeable and professional. Salesman did an excellent job. I would recommend Vector Security to anyone. I am very Happy with the services.

Greg did a mighty fine job. He was prompt and did everything in a timely manner. He did well with the inspection and reintegrated objections of all the equipment that's in the home. Vile monitor sensors fire detector, and provided information on other equipment that service provides.

We originally chose Cain Security because we liked small family companies, but since Vector took over the services we have been very satisfied. The house call service reps are always professional and well informed. Today Dell has been able to solve our glitch promptly and courteously. We are very confident in our Vector Security systems.

Lynn ** was very easy to work with and made the cancellation process a breeze. This was my first time ever calling for assistance with Vector and it couldn't have gone more smoothly. Customer service, value, and installation were all five stars.

We used to have a alarm system from a local company here in town for a few years. One day some Vector Security people were coming around the neighborhood trying to get new business. Since they were basically giving away equipment we decided to give them a try.

I contact Vector Security regarding obtaining a Certificate for my homeowner's insurance carrier. I dealt with Erica ** who did a excellent job of getting me what I needed. I was pleased with the service provided. She was prompt and professional. I would recommend her to others.

Both customer service (Tiffany) and the technician (Clyde) provided excellent and rapid assistance with troubleshooting issues with our doorbell camera. They were patient and diligent in ensuring our issue was resolved. We Greatly appreciate their efforts and service and I’m glad I called for assistance as opposed to just scheduling an appointment which can be difficult coordinating a convenient time.

The installation was great. They guys were so helpful. Anthony and George were very clean, and professional. I am so happy they did not disturb me while I was conducting business from my home. I would have Anthony and George back anytime for work.

My old alarm system was old and plain Jane. No frills just basic. A friend from church told me about Vector Security alarm service and I called and talked with a salesman about a new alarm service. I am happy with the new alarm. It text and emails me with the daily activities surrounding the alarm functions.

We switched to Vector Security due to the rising costs from the other guys in the alarm market and we have really enjoyed the excellent service they provided us at my home... I would highly recommend Vector Security to anyone.

Vector Security bought my alarm company (former co was Security Associates). I was delighted to see Terry who was a former employee of the former company, is now with Vector. He is very efficient and knowledgeable on my NAPCO system and carefully converted my monitoring system to Vector’ as we were having terrible service with COPS Monitoring. I was actually going to try to move to a different service’ but am convinced that Vector is doing well to earn my business.

Both technicians did a great job. They were professional and quick but performed in a safely manner. The cost was fair and the installed product was great quality. I would recommend them to others. You can always count on Vector Security when it comes to security products.

I used to have another alarm company and was not happy with the old alarm because it was giving me trouble with the phone line. Vector security sales folks was coming through the area and handing out papers on a new alarm that don't need a phone line so we canceled with the old alarm service and had a new Vector alarm put in.

The tech was very helpful and patient and was able to get everything done as planned. Even mentioned may change my other 2 stores over to Vector. Also tech appeared professional and courteous and was helpful through complete install. Thank you.

Thank you always taking care of our security, we have always counted on you guys for our security system. And now we are really grateful for helping us out with our CCTV. You guys take care of us the way we take care of animals with care and patience. Thank you!

Vector Security has been a very good service to us over the years. Thank you, our needs have changed and that is the only reason for the cancellation. Lynn ** who spoke to me on the phone was very helpful and courteous and pleasant to speak to.

We been a customers of Vector for twenty years and are very much satisfied with the service, the response time, our reps and the overall company. Today’s install was painless and, efficient. Greg was Johnny on the spot and did a great job today.

I really enjoyed my experience with Vector Security. The technician was friendly and helpful. The staff that I talk to on the phone was nice and prompt. I will gladly recommend that your two friends and family and will continue to use their service for as long as I need security.

Jon did an amazing job with the install. All of his work was clean and precise. I was impressed with the amount of time he took to make sure all of the wires were hidden and run correctly. He spent a good deal of time showing me the system and helping me link my business and personal accounts.

The installer was excellent! Very helpful explaining the system. Went thru everything step by step and answered all our questions. Suggested we install sensors on additional windows. System is very user friendly. We like the sleek keypads. The app is very user friendly.

Been with Vector 17 years, then recommended an upgrade. Easy as can be and Stacy did a great job with the information and Rigel was wonderful during the installation and teaching process. Would totally recommend them for sales, service and customer service.

We required additional batteries and verification that all current sensors operating as they should. Meji was professional and courteous. He went above and beyond to ensure that our request was met to the best of his ability. Meji even contacted another tech to attempt to get additional batteries to meet our request. We are very pleased with our service professional today. Thank you.

Greg ** was an excellent sales consultant. He was very professional, knowledgeable and patient. I will highly recommend him to other people and neighbors for a future reference. I love Vector security. Have a great day, thank you Vector for being my service provider.

I called Vector for service on my fairly new system. I was surprised when I was told that a technician was available the next day. Wow. The technician Del ** called when he was about an hour out. Upon entering, he immediately covered his shoes and got right work, He explained what he would do, he showed me how to make customizations, and when he was done, all was fixed. Del was very courteous, knowledgeable, and informative.

Had a service call to check a sensor. The tech was fantastic, he walked me through every step, was very friendly and knowledgeable, and professional. The service was completed on time, he cleaned up after himself, and made sure that I was satisfied with his work. Would definitely recommend!

Greg was very prompt in his promise to come out and inspect the problems that we had. He was very courteous and seemed to know the Vector Security system well. He even offered to assist with additional security for our kitchen windows.

George and Anthony were both great! They were clean and polite and considerate. They spent time to teach me how to use the touch pad. They worked well together and knew what they were doing. I would recommend them to other potential customers.

We had issues with our previous providers who were Protection One and ADT whether it was no service, reaction time or price. Much better experience with Vector. We have had no issues since making the switchover.

Vector was already in the house when we purchased it, so we decided to give it a shot. Our initial interaction with Vector has been ok. We were not very pleased with the fact that we had to wait almost two weeks for somebody to come to our home after the salesman Ben was out.

Been with Vector for over 20 years. Very satisfied with customer service. Service calls were prompt & professional. Just upgraded my system & am very pleased w/ the technician. Jim was great, very friendly & explained everything. He arrived promptly & explained what he was going to do. Also, he went over my order to make sure it was what I wanted.

I have had this alarm system for over 8 years. It was hacked at this point. Nothing but cancelation will stop these people. I need to cancel my alarm but they will not let me submit email to stop the service.

Greg did a great job explaining everything and finding out what security measures we needed to take to secure our home, and make it feel safe. I can't wait to get installed. He was very professional and represented the company well. I will definitely recommend.

Already a customer and liked the idea of having reliable home security. Liked the variety of options to be able to get exactly what we wanted. Vector has been a reliable source of business security and we’re looking forward to having the same service at home.

Great service and great technicians/sales team out of the Princeton office. Ken **, Barry **, Steve, and Abou are all great to work with. Couldn't be happier with the product and the service. Thanks so much and look forward to continuing with more jobs.

I got Vector after moving into this condo soon after the passing of my husband. I knew I needed security for the new home so I checked the phone book and called three separate companies in which each sales representative came to do a presentation afterwards. I decided on Vector Security because the salesman wasn't pushy and seemed the most genuine and they also had the highest rating in the BBB as well. I'm happy with the alarm and service Techs that come out need service is needed which is hardly ever needed.

They were in the area and came to the door and gave a demo. My husband was impressed and wanted the system. I am not a fan of security systems but enjoyed the demo. I recommend them to my sister. It seems to be quality material and a good system.

Vector Security has provided me with their service since 2012. I called for a copy of my certificate and an employee named Agata provide me with excellent service and emailed me a copy in a timely manner. I ask for Agata if I need any more help from Vector Security.

Vector Security has provided installation and service of security systems for the Sheriff's Office and Jail Facility and always have provided excellent and professional service. The staff and technicians are knowledgeable and helpful with any issues that may arise. Vector Security has been providing service to the County for many years and continues to offer updated technology to meet the needs of the office.

Chris arrived on time and was very courteous and helpful in explaining the system. He was Very patient. I would recommend Vector Security to friends and family members. I love my new Alexa Echo Dot. This is my first experience with Vector Security and so far I am impressed.

Vector Security Security was the company that the previous owners had used and were very satisfied with so it seemed appropriate that we continued using them for all security functions in our home. They are incredibly attentive to any question we have from time to time and provide absolutely terrific customer service when a challenge presents itself—like when I accidentally set off the alarm or when some electric malfunction requires attention to resetting the system. Could not be more satisfied with Vector and its staff!

The service provided to the Courtyard by Marriott was of the highest quality. This is our annual inspection and our guest experienced very little interruption. We were provided detailed information on equipment that needed to be replaced. I would suggest Vector to other companies.

Choose Vector based on service provided at work. Colleen ** help me design and install a system in our new office. She was very professional and knowledgeable. Colleen help coordinate the security system for my home. Again she was very knowledgeable and professional. Steve from Princeton was the installer and was also very professional and knowledgeable. He took the time to help us install the app and trained us. He did a very good job with the install. Based on our experience with Colleen and Steve we would highly recommend Vector Security.

Previous experience, reputation,service, security matter to us. We feel safe with Vector and are confident that our home is secure and well protected. There was a fire down the street and this motivated us to add additional fire protection to our home.

We had ADT and their fees were steady rising. ADT made discount promises and didn't follow through. Vector came to our home and offered us a whole new system plus cameras for less than what we were already paying ADT. My interactions with the staff have been good. They're always helpful when we call.

Very nice, respectful service man. Patient with my 3 year old who follows him around. Answered questions. Cleaned up area of work once he was finished installing the new siren in the upstairs area. Tested it to make sure it was operating and being loud like the siren should.