Vector Security Reviews

Vector serve me well in the past that's why I came back to this company. And Mr. ** (salesman) and Mr. ** (technician) are extremely nice men.

I spoke with the Sales Rep Mon. morning. He was at my home that night! System installed that Friday. This is not the standard turnaround time but Vector made it happen! Wonderful experience and I have recommended your company to others.

My college student child has had to leave the house suddenly that I was paying to have monitored by Vector Security. Vector is now telling me that I have to give a 30 day written cancellation AND pay for the next month service even though he will no longer be in that house/location due to unexpected circumstances. Not happy at all with Vector Security.

Greg did a awesome job.

We are and have been very pleased with Vector services, as well as our technician, Joe. Keep up the good work!

Rep did a great job presenting information. No pressure at all. Very please with his service.

I am a recently retired US Marine Corps Marine and have been with Vector Security since 2010. Having a family at home when on deployment overseas I have come to rely on the knowledge that they were safe at home. The recent issues however, have shattered my confidence in Vector Security Systems Support. In December 2015 I decided to change my phone provider from TWC to another, not knowing the effect it would have on the security system. Noted, I was notify by mail that there was a comm problem in January.

Love the app and monitoring. The features allowing individual passwords for our children is great. So far there's been no errors tripping accidentally and it's accurate in identifying the secured areas.

Greg was very informative of the service and product.

Very happy with everyone at Vector and also the service team appointments were made and keep on time. Friendly tech Dak and very knowledgeable as was Sherry, the sales manager. Very happy with the whole experience. Just signed another 3 year contract with them.

Extremely professional and knowledgeable team.

Our experience so far has been great. The Vector team is always on their game and willing to help when we need assistance. Very happy with the quality alarm system.

Pleasant to deal with and very knowledgeable.

I just wanted to say that the customer service I received from Ms. Rita ** was nothing short of amazing! She is so courteous and professional. She answered ALL of my questions including any annoying ones I had with sheer knowledge and expertise. She took the extra mile to make sure that I was OK with scheduling and rescheduling my appointments. She is just simply awesome. Thank you.

Installation went as scheduled - Todd and Jay very pleasant and very communicative about where to place sensors and wiring. Excellent inservice on the system's features.

Very happy, helped me asap with my needs. Will tell friends and family.

Your agent Julie called me with the information I had requested via email. She was a pleasure to talk to, knowledgeable, polite, and very personable. She gave me the information I needed, and answered some additional questions for me. I asked if there were some way I could comment on her service. I know most people only supply negative feedback, but I thought you should know what a gem you had working in your customer service. Unfortunately, my call was dropped after a short wait, so I am glad you followed up with this.

Our sales representative was very professional, courteous and informative. He listened to our needs instead of trying to sell us products and services that we did not want. We would definitely refer Vector to our friends and family based on our experience with Chris **.

Very satisfied. Installer was very professional and informative. Would recommend to others.

I was getting an incorrect signal from my alarm. When I called the customer service number I was transferred to Rita, in service. She walked me through several procedures and, as my system is older, took time to look up additional information to solve the problem. When we could not fix things over the phone I was given an appointment within 3 days. Rita, knowing I could not set my alarm, then called me back when a technician became available today and made sure I was secure as soon as possible. I appreciated her patience, diligence, and concern for my safety.

So far we have scheduled an appointment for service. We will resubmit more feedback after the installation.

I have had this security system for two and a half years. The system was installed in the house before I purchased it. I am happy with this system and would recommend it to a friend.

Great job, very satisfied with service today.

We are cancelling our services due to a move. In total it has taken me four phone calls and more than a month to have services cancelled. The national office transferred me to the local office, who said he could not handle the request and said it could only be handled by writing a letter and mailing it to a PO Box. I called back to the national office who said I could email the letter. I did so and asked that I be notified of receipt of the request. After 11 days and no acknowledgement of receipt I called the national number again. After 20 minutes on hold and 3 transfers, I was notified that the cancellation had been received, but that the staff person would have to submit a request for someone from the cancellation dept. to respond to respond to my email.

Keith ** was very professional. We received all the information we needed and he was very thorough. We really enjoyed our experience.

Greg did a wonderful job. Very happy new customer. Thank you Greg.

Mike is a terrific and thorough salesperson and gave us excellent customer service.

Greg was very professional. It wasn't a high pressure. Sales pitch was nice. Also, he did a great job answering questions.

I started service with Vector in 2010 when I bought my house and never had an issue; was really happy with the service. I upgraded equipment in August 2015 and when I did, asked if moving would be an issue because I knew that we would soon be looking to sell the house and buy a new one. I had full intentions of having Vector move with me and continuing my contract and service at the new address. This is where I made my mistake. I was told moving would be seamless. It has been a nightmare. For at least a week before our move date, I tried to get someone from Vector to schedule this transfer in service and it was nothing but confusion.

We have been Vector Security since November of 1980 and have never had a negative experience. The service has always been excellent and honest.

We have been very happy with our service with Homeland. The remote app for my phone is really handy and the call center has been very responsive when we have needed a new device installed or needed to change the location of the smoke detector (kitchen was creating too many false positives).

I am having my kitchen renovated and there is a control panel in it. I called in to see if this would cause the alarm to go off incessantly. The CSR who took my call was very professional, was not in a hurry to get me off the phone and took the time to be sure that my question was answered with accuracy.

Dave was very helpful and answered all my questions.

Good experience. Very satisfied with service.

During a meeting and initial set up with Chris ** he had promised a portable key chain keypad which we never received. I reached out to Chris by text message. He first recommended to use our cell phones to set the alarm. After several text messages and reminding Chris the service we had with ADT came with a key chain keypad and he had promised us the same services so he did agree to get a key chain keypad to us. On March 23rd we signed up to use Vector. The insulator came on March 30th which we were very happy about. On March 30th I reached out to Chris with no answer until I ask about a referral bonus.

I had a great experience with Vector! Yes I would recommend them to a friend. The installers were very professional and I am happy with the service.

I have been trying for over a year to get my upgrades scheduled and verification for insurance discount. YOUR REP will not cooperate and now we only have one week left to get scheduled. I need a supervisor to contact me by email asap.

Great service. Prompt, knowledgeable and courteous!

We had experienced poor customer service and due to the history we had with this, I had wanted to end our service and move on to a different company. However, given the amazing customer service follow-up to my family, after my comments were sent, my husband and I changed our mind. We were immediately contacted the next business day by a manager who inquired as to what had happened, apologized and gave multiple offers to make it right.

The monthly service is too expensive. My husband and I only signed with Vector as a part of a contractual agreement with the previous homeowner. However, for the exact same service/features, we were paying $25 less at our previous residence.

I would like to take the opportunity to thank Ms. Tiera ** for making my contract renewal a great experience. I was on the fence about whether or not to renew, however, her expertise, patience and personality made this a painless decision. She was very detailed in reviewing my account and making offers that I found necessary and not pressured into when making adjustments. This is not a common asset when your audience is seniors such as myself. Thank you.

Excellent response times and service.

Compared to the other major security companies I have dealt with, this is by far the best and most convenient. I am 100% satisfied with Vector Security!

Great rep for Vector, knowledgeable, friendly - terrific to work with.

There have only been a handful of occasions for me to contact you all, and each time the service has been great! The CSR understood the need, and provided resolution promptly, accurately, with courtesy.

Moved into our new home in mid-December. Representative came the next day and set up our system. My only complaint was that he came at 10pm but he was very efficient in completing the system check. Several times, my significant other has set off the fire alarm while cooking. I was at work during these events so it was great to know that if there were a real fire and I was not home, a service could be sent out ASAP.

I always call and ask for April as she is such a help to me with adding/deleting staff members to/from our security system. She is always gracious and good-humored putting up with my many requests. She's an asset to your company!

Easy to update billing information over the phone. Very helpful rep and great customer service. Thanks!

Fix panel - Excellent service, professional. Thank you all. Special thank to Tiera.

I have the service because the seller had it and offered to keep with me instead of trying to find another. I like the service. The customer service has been friendly and helpful. I had only one concern since having the service. I came downstairs one morning and I guess I had the setting wrong. The alarm went off and yet no one called me to check. I turned it off, but was never called to see if I was ok. I think I should be called even if the call center thinks/believes it's my mistake. After all, I am paying for the service.

I think I got very good descriptions of my system. Keith is very knowledgeable and a wonderful representative of Vector systems.

All my questions were answered and I was happy with the sales person.

I have been a customer with Vector Security for about a year and a couple months now and I must say that I have not had any complications with the alarm service. The customer service is excellent. They monitor my alarm system accurately. Vector is a good, reliable company and I am pleased with the service.

Mike arrived on time. He was courteous, friendly and knowledgeable. We would recommend him to a friend.

I decided to get a home monitoring system because my doors and windows are not very secure since they are the original ones. But Homeland Security definitely give my family the peace of mind we needed.

Vector Security was referred to me by a family member during a very difficult time in my life. (I had just separated from my former husband.) Stone ** took the time to explain the installation and monitoring process to me and he did so with patience and the utmost professionalism. Stone has incredible talent. He is an asset for Vector Security.

I have had them set my house up and now my business. These guys are the best. I never once felt like they were trying to take advantage of me. Very honest hard working people.

So far I have had a positive experience. The only issue was an accidental non-billing which caused me to have to pay twice the following month but my services remained intact while we settled the issue.

Explained everything to the point of understanding. Very nice system at a very affordable rate to feel safe. Glad to be a customer.

Tirea was very professional and knowledge of what the company had to offer in how I might be able to lower my cost. She help me understand my old contract while taking the time to explain the new contract. I really enjoy speaking with her and would recommend to family and friend.

Extremely courteous and helpful. Made suggestions.

Great Customer Service. Mike was very informative and helpful while making this decision.

Sales appointment and discuss system requirements.

This will serve as notice of my intent to terminate my service with Vector. Vector has not provided me with the quality of home protection I anticipated. Numerous problems with the system, lack of service calls, and problems communicating with the right people. I realize that I am cancelling early but I can no longer trust my security with you. I live on social security and am a disabled vet. I ask for your understanding in this matter. Thank you.

Gene and Ida went over and above to help us. You should be proud of these 2 outstanding employees. Their customer service is beyond excellent. It's hard to find employees that are dedicated to doing their job well. If it wasn't for them we were going to cancel. But because of them, we decided to stay with Vector another 3 years. Great job Ida and Gena...

I had a serviceman come to my home replace a part on my dishwasher... Have not had a problem since its installation... Very happy with my service.

Vector is a great company - very accurate and efficient. I feel very safe in my home.

Salesman was knowledgeable and helped me decide to buy. He was a nice guy too, very personable. This review was for the sales meeting, the installation did not occur yet.

Great System. We were very satisfied with our security system and decided to replace the system in our rental as well. They are very easy to operate and manage.

I have found my systems to very helpful and useful. It is easy to operate. Able to receive information quickly and very help. Response has been outstanding.

We have been happy with the service thus far. Our alarm went off a few times, and each time the company was quick to contact us. However, our dog is far under 40 pounds, and is able to set off the motion detectors. We were initially told this wasn't going to be the case when we were deciding on which equipment to install.

I used Homeland Security before and had the best technician name Scott ** to come out and secure my home. Scott was very knowledgeable and ensured my entire house was protected without charging equipment fees like the other companies. Yesterday I used him again for the second time and had a wonderful experience as well. I called other companies to get quotes and shop around and NO ONE was able to beat his price! If you want your home secured without paying an arm and a leg, then please call Homeland Security and ask for Scott - he will take care of you!

Scott did a great job installing our new alarm system in our house and getting it up and working. The system is top of the line and we are very happy with our service.

My mother has your services in LaBar Village, Stroudsburg, PA 18360. She is getting on in years and goes to bed quite early. Last night at 10:30 PM she received a phone call from you people only to tell her the battery is getting low in her entry pad. REALLY??? You people couldn't wait until NORMAL business hours to call? She was quite upset when she called me to tell me what happened. SHAME on you people!!!

Customer service was patient and helpful.

Job well done.

Neighbor put my number on this new system....PIA. She's had nothing but trouble out of it all week that she's had it. First it was the battery in the smoke detector. This morning they called ME because something wasn't right with the garage door, and she missed their call. By the time she got to the answering machine, they'd hung up and called me. She called them back, as they were supposed to call her CELL phone between 9 pm and 9 am, not her home phone, or my phone. This is a garage, unattached to the house, with nothing but junk in it! They can't get a tech out till next week, as the techs are off on Good Friday. Nobody is OFF on Good Friday, not even the city or county, or state! When she called, they couldn't give her info on the phone, because they "didn't want to give her the wrong information." She's had nothing but trouble from this thing since the day after they installed it last week!

When I bought my current house, it had a Vector security system that was installed by Homeland Security Inc. I have not had one issue with the system and I had a great orientation/training on the system with the HSI staff. I am very happy and have no complaints. I would recommend Vector to friends and family.

My alarm system was in place on the new home that I purchased. As a first time homeowner (and my first non-apartment home), I was a bit nervous to be in a space with so many entry points. But, my system is set up to monitor even if a window is broken; which makes me feel pretty secure. My favorite thing has to be the app that allows me to control my home monitoring from anywhere. So far, I'm very happy.

I would like to say it was a true blessing work with Mr. **. He called, gave a time, showed up 5 mins early. He Listened, responded and reacted... Which made me proud to be a Vector customer.

Sylvia was professional and helped explaining new upgrade with an additional item added to the invoice. Communication was a plus!

Vector don't follow up with clients about the update of devices. Cost too high.

Awesome job! Very easy to work with and explained everything in detail!

Homeland Security installed my [new] home alarm system nearly 12 years ago. They are simply terrific to work with. First, they didn't simply come in and install the alarm system that THEY wanted; they listened to what I wanted and what was important to me, as the homeowner; based on that information, they provided me with a set of relevant options for me to choose from - all of which were well within my 'cost point' for the system. Second, the installation was very professionally done; 12 years later, I am still very happy with it.

The alarm service was mediocre, with response time of two to four minutes after an alarm sounded. However, the customer service was horrible. Sneaky fine print within the contract was misleading and customer service never tried to help! Steer clear!

Everything was presented properly and fit our needs.

Great service. Set up was quick and simple and everyone has been very kind and helpful.

My customer service experience was excellent. She was very pleasant and trustworthy with my account.

When my family order Vector it took almost three weeks to install for various reasons including not having proper schedule time, not having proper parts, unaware of system and ability to install. Customer service is poor!!! Since the original installation we have experience several system problems. When calling we were directed to operator after operator and finally a very rude man from a different country who told us it would be the following week before anyone would come out and no one still has not showed, that was months ago. WHAT'S WORST THEY STILL TAKE THE MONTHLY SERVICE FEE FAITHFULLY EVERY MONTH without fail. We have made request after request for assistance and it has still gone unanswered. The customer service is very bad, the value of the system is poor and the installation was never completed or done properly.

Great system and service! Security system at home.

I have been with this company for 16 years. I am very satisfied with the level of service. The employees are very polite, helpful and go the extra mile to ensure customer satisfaction. I especially like the various options I have to make payments.

I was assisted today by your CSR Rita **. She was helpful and thorough and provided all of the information I needed to make decisions about my residential security system. I decided to sign a new three-year contract with Vector.

Dave was professional and knowledgeable about the product and services. Showed up in time and was very personable. Thank you.

Very detailed. Was willing to wait while I decide on services. Got a great deal so far.

Greg came by my house last week on 3/11 for a sales intro. He was on time and professional. He was very informative on my security needs for my new family. He also took time to download app on my phone as well as coming by to make sure my install went smooth. I will make sure I let all my homeowner friends know about Vector and the great team. GREAT JOB.

Stone ** and his team really look out for your best interest and put together a plan that gives you great peace of mind and within your budget!

Stone is a very good and polished professional in his career and everything he's involved with, from hobbies to family life - and oh yeah - he's Tripp's Dad.

Art and Eugene came and installed my new system tonight. They were so professional and knowledgeable about the product. I was impressed with the equipment and even more impressed with their customer service. I will definitely recommend them to my friends and family.

The representative was very knowledgeable and helpful with all our questions. Made the experience very easy to understand and what to expect from our unit.

Happy with service technician that went over system. The value lies in the peace of mind that someone is contacted if alarm at home.

Such a pleasure to do business with. Stone is always so nice and professional. Would recommend to everyone!

We had a few break ins at our business in a week. They were able to come out immediately and install a new system and get it all working in a day. Great job to Dave **, Luke **, and Robert **. Even when staying they late they were friendly and very professional.

Very happy with updating information and salesman.

Wonderful service, great personalities dressed well, very punctual, professional and overall great experience.

Mike was very helpful and professional. He did a great job getting me set up with my security system.

Very knowledgeable on the product, explained everything in depth and made sure all of my questions and concerns were taken care of.

I was very pleased with the service Gregory provided today.

Vector has been good to us. Very responsive to billing any issues and alarm calls.

Great Customer Service. I have always been pleased with my service with Vector Security. They have always been there for me.

We cannot believe how much easier this experience was compared to ADT and Broadview. We got many different quotes and Vector Security was the best for our needs. We always had the basics for about 15 years and added glass break a couple of years ago. We wanted outside video cameras and more door and motion detectors this time but we kept getting proposals that were out of our price range and what we thought it should cost. Then we met John at the Philly Home Show. He came out to give us a quote after totally understanding our needs. He was honest and fair and explained all the pros and cons.

Patient, knowledgeable, and very pleasant.

She is very professional. Overall, I am satisfied.

Service Dept Call re: passwords. Polite, professional and courteous service rep.

I called to schedule an appointment for a technician to look at our front door, which is going offline frequently. We set up a service call for Friday afternoon.

A great company to do business with. I'm Very pleased. All the employees that I've interacted with were very helpful.

Had trouble with system but always got a quick response and someone to come in whenever asked. Things are working great now.

Great company. We have a great rep Cindy ** that takes good care of us and always returns messages. Price is slightly high but at least we know we are getting good service and product.

I had my debit card cut off due to fraudulent charges and called in to update to another payment method instead. JoAnna ** took my call and was very helpful and personable; it was done in no time at all.

Jay and Todd arrived to do the installation on the scheduled day. They were very nice and explained everything. Jay and I went around the house and reviewed the layout of the system. They finished the job very quickly and I am very satisfied with their work. Some pre-wiring had been done before the drywall went up. Chris ** was in charge of that. Chris also sold us the system and he explained everything very well. Everyone treated us with respect. Also a thank you to Ida who scheduled the installation. We have been Vector customers since 2001 in our current home. We have always liked the service we received (the few times we needed anything). I would recommend Vector to anyone that asks about a security system!

Paid my bill today and asked Valerie to do me a favor and total Vector Security expenditures at our rental house so I would have it for tax purposes. She not only gave me the total figure but offered to scan it and forward to me so I would have a record of the transactions. She was very pleasant and efficient.

Valerie ** was very helpful, understanding, and kind.

Needed instant help with an annoying intermediate beep coming from my panel at all times of the night, which kept myself and my kids up. Called in and got help quickly and graciously which lead to my problem being solved. EXCELLENT CUSTOMER SERVICE.

I was already aware of what I wanted. However, Douglas was exceptional when it came to what I needed for my home. I am very pleased with his assistance and punctual emails replying to my additional requests. Thanks.

I am pleased to say my experience with Vector Security system has been very good. I have had the system for 6 months and I am very pleased with the service. I recently received a letter from Vector stating my account was overdue. I made the phone call, spoke with a representative, and the mistake was corrected. No long wait, no problem, just taking care of the customer. My thanks to Valerie **.

I am by far pleased with the results of my alarm system. The price is great for the value I received. Drew **, GM of the Raleigh branch was very detailed and professional. I would recommend Vector to anyone.

This representative was on time and was knowledgeable and very professional.

I was satisfied with Vector Security in the years before but now after recommending my family to them as well since I trusted them over the years brought dissatisfaction recently. First, after setting up her account right after setting up my family was called to set up an appointment same day even though person said local office was closed. After, technician came he set up alarm system but continuously call after installed that home signal was not working properly and he need to come check (consecutive times). After talking with the company noted that there was no significant events showing while also saying that the technician that installed the equipment was not listed as an authorized person?

I would like to take this opportunity to highly commend Oral **. He is very knowledgeable and have a great personality. Since I came into contact with Oral by way of Ms Cleo ** my wife and I have practically adopted Oral. He takes time out not only to find and fix the problem but also to explain in detail everything he has done. Oral deserves a recognition for a perfect performance of his duties as an outstanding "Technician". He is the (Best of the Best). Oral have outperformed any other technician that worked at my home. He deserves a raise of pay for giving outstanding customer service. Thank you Oral.

Paid bill. Person was very pleasant. Process was quick.

Every time we call or need someone to come out they are very helpful.

During my check and I mean during, the phone rang, and it was Vector calling to make sure all was Okay. After I told the representative my password he asked if we needed police or fire to respond and I told him no. He asked if everything else was fine. I said yes and he said if I needed anything to contact Vector. I replied I would and our conversation ended.

Good price for equipment offered.

The customer service representative that handled my case was beyond helpful. She was very pleasant to speak with and nice. She helped me in what I needed and was able to get things arranged for me to a way that was very convenient for me. She was awesome!

My security system was installed on 6/21/2013. Fortunately I have had no problems until now. Panel started beeping about 1:30 am on 2/29/16. Tried to silence it but went off again about 4:15 am. Called customer service. Person was very nice and told me how to silence it. I asked him if there was a owner's manual for panel. He said I should have received one upon installation. I told him installer said there was not a manual even though installer checked on form that I received one. That me be partly my fault. Problem was low system battery. Representative apologized and said he would have service department contact me and I could go online and download a manual. Have not received a call yet. He also did not know battery was in panel. Told me it was separate. I went online, downloaded manual and replaced battery. I feel I should have gotten a callback.

5 stars service and was given different choices to choose from and was ask what concerns I had and how they could fix it.

I signed up with Vector Security with a sales agent (who later on Vector admitted was an outside contractor who was not one of their employees) 2 years ago. I was advised I'd be under contract to keep the service for 2 years. The equipment they installed was constantly broken, they have a handful of employees who are not helpful in any way. When I called to cancel they told me my contract was actually for 3 years and refused to discuss options. When I asked to remove my card info I was hung up on. Do not use this service.

I was very happy with my service the other day with Chris. Chris came out to assess our home for security. The previous homeowners already had a Vector Security system in place so naturally we decided to activate the system that was already in place. Chris was on time and very nice and very knowledgeable. I was very pleased and would definitely recommend to a friend. We are scheduled for install this week.

Greg was very professional and knowledgeable of his material. He made the presentation very interesting and made sure he captured our attention. Job well done!!!

I have had Vector coverage since the home was constructed 18 years ago. I have been generally satisfied. However 3 years ago my home was burglarized and the alarm failed to alert.

Great experience... Explained very well.

The Vector Security was already installed in the home that we purchased. Your staff was very helpful when we needed to find and purchase a battery. Your service is very reliable and you call immediately when the alarm goes off.

My service order has been very professionally handled both by the contacts I reached on the phone and by the friendly and professional service employee who came to my house. I also very much appreciated that the service employee offered me to check his ID and verify that he was a legitimate representative. Finally, I also very much appreciated that complete functional tests was completed before the employee left.

Thank you for your great service. I was especially impressed how quickly you returned to our site when we expressed interest in another camera!!

I experienced much difficulty getting through to the customer service as apparently the rep that was helping me originally left the company and I was leaving messages on her voicemail. Finally I got through to Ashley and then Silvia who were both extremely helpful and professional and have helped me.

Mike, Anthony, Brian were very courteous, professional, hard working to make sure it was installed right. Everything was done in a timely manner and they were a pleasure to have. I would recommend them to friends.

Greg ** was very knowledgeable, and knows the product well.

All interactions with personnel were pleasant and positive. Easy to use system.

Owen ** was very professional in resolving my concerns. He completed the actions necessary to my satisfaction in a matter of minutes. In addition, he followed up and assisted with scheduling alarm system upgrades.

We have been very pleased with every aspect of our interactions with these guys. Very knowledgeable and easy to work with.

Rita ** took my call and handled it with knowledge and skill. Quickly ID'ed a problem and reset the system to resolve it.

I needed a copy of our current contract. April was courteous and completed the job perfectly. Received contract via email. Thank you April!

Most of my experiences with Vector personnel, especially the young lady who contacts me to remind me about my bill, have been very positive. The only thing that didn't work out as I was told was that a sales representative would contact me on the same evening as I called-in to pay my bill, because I had asked some questions important to my services and a possible expansion of them with a full explanation of costs. I never received that call.

Even prior to this review being published, the manager from our local branch called me to apologize. He spent quite a while on the phone with me explaining how my particular security system worked, and he was very professional and knowledgeable. Oddly, this one incident and their prompt and courteous response made me feel even better about this company than I ever had. They went above and beyond to resolve the situation, and completely restored my faith in their customer service.

We transitioned from a local company to Vector as the result of purchasing a facility where Vector was already monitoring security. The customer service, contract renewal and pricing on that facility motivated me to transition all our facilities over to Vector.

Called in to make a payment and Ms. JoAnna ** was very courteous, professional and most important very efficient in enabling me to make a payment. I appreciate the fast service and I appreciate the professionalism. It's hard to come these days. Thank you JoAnna!

Also includes water bugs and temp warnings. Gives us peace of mind as our homes are 80 miles apart and rest easy while traveling anywhere in the country or abroad. Had a leak in the kitchen area and warned us immediately. Called the plumber and gave him our address. We pressed the unlock button from our home in Natick and all repairs were done and never had to check or drive to Cape till the weekend.

Vector called to tell me something was wrong. What happened is that the alarm simply fell from the ceiling. The person sent me to Rita **, who methodically did troubleshooting, and also told me about alarm.com. Professional, helpful, efficient.

Quality and service are great. We set off the alarms accidentally pretty regularly with three kids. They are always on top of it. Whether they come through the panel or call on our phones they definitely are quick to respond. High quality equipment as well with no price increases in 2.5 years.

We currently have Vector for the home and the office. It hasn't even been one year since we first set up the system for the office and since then we have had countless false alarms with the sensors as well as random incidents of the cameras being down on the alarm.com app. We have had the home for a year and a half and have encountered poor customer service and reliability with the product and sensors. There have been false alarms and issues with "low battery" even when they have been changed. Vector is the most expensive alarm company and there is no basis for this given the lack of customer service and poor quality of their equipment. My husband and I will look into ADT and SimpliSafe which seem to be favored highly among our family and friends, given that Vector has been completely unaccommodating of our needs and is only interested in attempting to charge us erroneously.

Do you worry about what would happen if you awoke and your business had been broken into? If a fire broke out at work while you were not there? Think of the money you would lose and income to those who you work with and who work for you. I would like to take this opportunity to thank and recommend Vector Security. The changes they implemented have streamlined the processes for upgrading our Fire System bringing us into the New Year with a complete new install. We know this will save the company money in the long run and make it easier to sleep at night knowing we are now covered with both security and fire monitoring through Vector Security.

This has been an awesome experience with Mickey. The upgrade was painless and he was cordial!

I was awakened during the night with the console(?) chirping at me saying "Back Door Low Battery". When I contacted Vector to have this addressed, since I have NO idea how to change the battery without setting off the alarm, I was informed that the service call would cost about $200+ plus dollars! The technician can do a courtesy call and will present other plans that would include the cost of future battery changes. I'm a retiree, living on a fixed income and struggling to pay medical bills after recently getting out of the hospital. My pension just cannot stretch that far! There has to be better arrangements for people in my situation.

Placed a service call today and the representative was very friendly and responsive.

There is a faulty reading or window that is not closed sufficiently in the upstairs portion of the house that prevents me from setting the alarm.

Rep was polite, cheerful, and kind.

Our service experience with Vector has been nothing but terrific. The people who answer the service call line and the service technician that comes to our home are all pleasant, accommodating, and very accomplished. They are always trying to meet our schedule and service the account to the best of their ability. I could not ask for better service or better treatment as a customer. I would recommend Vector Security to anyone and everyone.

Installation of system and monitoring service. The system was installed only a day or so after speaking to the sales rep. The monitoring service has been equally good, alerting me to any problems, such as low key fob batteries and the like.

They did a great job installing a security alarm in my garage. It works perfectly and I highly recommend this company!

Joanna assisted me with paying a bill by phone that didn't go through online. She was courteous and very helpful.

Customer Service Representative was very helpful and professional.

Service technicians were on time and capable. Major kudos go to the customer care rep who expedited my request to change the primary call back number right away (rather than the normal 24 hours) so that the this aspect of the repair problem could be tested.

Great experience. Could not ask for a better, more knowledgeable person to answer all questions.

My system upgrade required a 4 day installation which I was absolutely dreading. I was extremely surprised and pleased that it was a totally painless 4 days, thanks to the installer, Rich, who was a PERFECT serviceman in every way!!! It was a 1st class installation!

I have always had a great working relationship with Nichole at Vector. She has been reliable and I value that. I am looking forward to renewing that relationship and I know I can count on Nichole and the team at Vector.

Have nothing but praise for Nicole and her staff. Professional, polite, and very helpful in all experience that I have had. She, Nicole should get a gold star. Thank you Nicole.

Greg was very knowledgeable and was able to answer all of my questions. A pleasure to work with!

Greg was very professional, knowledgeable, and will recommend.

We have had Vector Security for several years and been pleased with the protection provided. About 6 months ago we upgraded to a newer keypad and are able to control through the internet, which we have found very helpful and convenient. We do recommend to our friends.

I am very pleased with Rita **, she is friendly, try to resolve the problem, excellent, great customer service skills. Hope to get her every time I call for help. Jeff, tech is also very nice, well-mannered, helpful, explained things in detail.

Vector Security provided security service at our previous residence in South Carolina. We moved 11/17/14. We contacted Vector to advise of the move. Phone service was disconnected, so the alarm service was no longer functioning. I have received confirmation that they have verbal notification of cancellation, January 2015. Realizing that an infrequently used credit card has continued to incur monthly Vector Security charges, we contacted our local Vector branch 2/15/16. No return call. Called again 2/16/16, was told that I would have to speak to a manager 2/17/16, but in the meantime he sent an email with written cancellation instructions. We submitted email cancellation as instructed. Called 2/17/16 and spoke to manager Sherry. She confirmed verbal cancellation 1/15, email cancellation 2/16.

I contacted other security companies and they wanted way too much down for equipment and install but I found you all's pricing to be very fair for what we are getting. The sales rep was very clear and kept it simple.

We are very pleased with our alarm system. Mary is definitely the reason we chose Vector over the large number of other systems available. She was honest, thorough and most importantly NOT so hard-handed salesperson. Mary is a asset to your company.

Lou ** is very knowledgeable and customer-service oriented. He did a great job helping us select the best product to fit our needs. He explains the technical side of the work thoroughly. Danny is very professional and always does great work for us.

Heat detector in Kitchen began to beep even though no heat was detected early in the morning hours. The service person came and replaced it. Service was prompt and efficient.

Excellent explaining the items I want to upgrade to. Pleasant and friendly.

Overall we have had a good experience with Vector at most of our locations. We have had pretty significant issues with Vector subcontracted installers in Concord, NC and especially Jacksonville, FL. Shawn ** has worked to resolve the issues but it is disappointing to have them to begin with. However, all of Vector's company installers we have had contact with have been great.

Had a very good experience with billing. Joanna was helpful and her follow up on my situation was excellent. She also helped me get to the right person for another matter. Great!

One of the contacts on a window malfunctioned this weekend, it repeatedly sent an alarm to central monitoring. I received a phone call from central monitoring.

Request my Email Address be added to the Alert Call. Thank you for a top customer service!

Frank ** at Vector recommended the perfect system for our needs. He is highly knowledgeable and made the process very simple. I have recommended Vector to many of my associates and friends. The digital technology and integration that they have is very easy to use and gives you peace of mind that you want/need in a security system. It always helps that the Vector app for iPhone is very useful and bug free.

We are extremely pleased with all aspects of our experience. Rob ** professional expertise and caring concern were very educational and comforting at this very sensitive time. Jim's knowledge and professionalism addressed all our needs and added additional information to help us feel safe. He kindly answered all our questions and made us feel comfortable. We couldn't have asked for more. Thank you!

Levi was excellent. How can I get a Vector Security lawn sign?

Vector Security gave us a peace of mind once the system was installed. Their local dealer First Response of TN was very professional and very informative of the security equipment that was installed. I would highly recommend the service to anyone. Thanks Vector Security!

Robert ** installed an upgraded Vector Security system at our home today. He spent several hours at our home and did a thorough job. He patiently explained to my wife and me how the new system works and walked us through operating the new panel, the website and the iPhone app. I would recommend Vector and specifically Robert to anyone in the market for a new or upgraded home security system.

It is very important for me when I call or somebody call me from Vector, the people is very kind ready to help. They know how treat people and that make a difference in today's world. Congratulations for having very special nice people in your work force.

Although we live in a relatively safe neighborhood, two years ago we decided to look into getting a security system. Unfortunately, we live across the lake from the murder capital of this country, New Orleans, Louisiana. Prior to installing Vector Security System in our home, we purchased a 38 cal. handgun. We thought that would be enough to make us feel safe. However, my husband and I, could never sleep through the night with peace of mind. We were always hearing sounds that left us scrambling for our weapon, which in most cases turned out to be false alarms. In one instance though, I returned home alone one night and heard a loud crashing sound coming from the attic and had to call 911. Needless to say, we still had no peace of mind.

Great company!! I've always had the same technician. He is wonderful!

We purchased our house in September 2015. There was a previously installed Vector Security system installed. After talking with Bob **, our Vector representative, we decided to continue using their service. They had to come in and change some of the main components of the system in order to upgrade it to present technology. That was all completed quickly and professionally at no additional cost to us. The system has been working fine and we are more than happy with it and the service we received.

I have had a bad experience with this company. After leaving ADT after years of increasing rates, we decided to go with this company upon purchasing our second home. The first few months were great but I began to notice my alarm would get triggered but we never received a phone call to verify if we were home or that everything was ok. Then I called to request service because the deadbolt/keypad system they installed stopped working, so I couldn't secure my front door. The soonest they stated that they could come out was in two weeks! I am locked into a contract with them and the good part is that I am an active duty service member and I will be moving and will be done with their contract. I will never use this company again and I have recommended other security companies to my neighbors. It may just be the service center I'm connected to in Aiken, SC, but they have ruined it for me.

I love my security system! It's very high tech yet easy to use at the same time. I have the app on my phone too so I can turn my alarm system on while laying in bed or turn it off from work if someone's stopping by. And the whole process of installation was very easy, the employees there are efficient and knowledgeable.