Vector Security Reviews

I have had Vector security monitoring my home for 7 years and always been very happy with them! In the last year my system has needed some updating for age and the service has been so awesome! They have accommodated me in that work and replaced everything that needed be. My system has been working great and I would recommend them!

We was shopping at the local mall and we entered our name into a drawing to win a John Deere lawn tractor during the raffle. We don't win it but instead we win a free Vector Security alarm for the house. We use the alarm daily and not really have any trouble with it. Just some low battery once in a while. I'm not a fan of this $25 travel fee Vector is just started doing.

I chose Vector Security because I have always been impressed with their customer service. It has always been more about the service than the product. The tech that stopped by today was helpful and very knowledgeable. He effectively and efficiently replaced my battery after troubleshooting the issue. He also took his time to explain what the problem was and how he was going to fix it.

Had a service technician out to get our existing system operational. The technician was very informative and knowledgeable. It was an absolute pleasure, very pleased with the work that was done at our location. Looking forward to future interactions with the company.

We chose Vector Security because we have used their service in the past and have been well satisfied with the company. They are a local business and we want to use local as much as we can. Vector Security has a good reputation in the community.

The Installation technician Chris, was professional and very efficient. Answered any and all questions I had. Courteous throughout the install. I would recommend Vector Security to family and friends. I was a customer when they were American Alert and was satisfied.

Torrence is very professional, informative, kind and efficient. I was very pleased with the service we received and am appreciative of the quick response to our battery problem. It is people like Torrence that make customers like us stay with Vector... especially since we have so many choices in alarm companies.

We were already current customers, and as we were updating wireless and losing our landline we needed to update the alarm system. Anthony and Darren were fabulous and very attentive and helpful. Looking forward to the new features of the panel, along with continued good service.

We had the alarm service from a local man in Greenville. I believe he sold the account to Vector alarm. The alarm work like it should I use it every night and mostly when I leave the house. I like the alarm but not the trip fee that was recently start being charged for the serviceman to come check on the alarm system.

I am very satisfied with the install of the upgraded security system. The installer was very friendly and knowledgeable. I really appreciate the time and expertise. We appreciate the time spent exchanging the motion sensors to glass breakage. Thank you very much.

We have had Vector for 9 years or so and have been very pleased. The technician today went beyond the call of duty to explain some questions I had today. I would definitely recommend Vector to friends and family/or anybody. Thanks Vector for keeping us safe. :) Everyone should consider the watch and find things that are senior friendly. Our son got us started with the service years ago and we cannot thank him enough. It is great to know you can sleep and be secure... :)

Technician called 30+ minutes ahead of time to ensure I was at home for his visit. Technician was very professional and informative as to the process. Technician explained the billing and service contract information thoroughly as well. I would recommend him for future service calls.

We have been very satisfied for the 14 years we have been with your company. That same feeling continues with our current installer -- Michael **. You are indeed fortunate to have an employee of his caliber in your company. He is honest, knowledgeable and is what customer service is all about.

We've had Vector security for about 15 plus years with no issues and decide to convert to a wireless system to eliminate the wired phone every month so it should work out well. Also like the personnel seem to do an excellent job consistently.

The Technician was extremely professional, helpful and friendly and was able to effectively address all of our concerns. Vector has always been easy to deal with whenever we need to address a security technical matter and it's that type of customer service that makes us feel comfortable as a Vector customer.

The salesman came through the neighborhood one afternoon and was saying that their company had a nicer security alarm than the one I already had in my house. I decided to see how I like it and if I didn't I could always switch back within 24hrs. Well that's been about 4yrs ago.

Technician for installation arrived on time and Introduced himself. Installation was very quick and easy. The technician explained all of the changes that he made and also explained the new system thoroughly. The system was tested and everything worked properly. Excellent service!!

I have been a customer with Vector for almost a decade now. When it came time to expand the system I still checked out other companies only to find out what was offered was better and exceeded my expectations based on how I was treated EXCELLENT! I have not been disappointed at any time by Vector's installation, rare corrections, service delivery, no pressure sales, and easy to understand explanations from the home security system industry, ways to best protect your family and belongings, as well as, a step-by-step to use the technology available. I recommend to others that they seriously consider Vector Security for your home or business. Be Blessed Be Safe. Thank you.

Vector Security came out to service my alarm system. The technician was very knowledgeable and helpful. He showed me how to work the app which will be very useful to me. I now can set my alarm right from my phone. The technician also told me about other services provided by Vector Security.

Great customer service by Rigel. On time with great personality. Thanks Gerard for sending Rigel. I will recommend Vector to all my friends and coworkers. My husband and I have been pleased with Vector Security for the last three years... Thanks.

Good morning, Mr. ** come into my house with a happy smile and introduce himself and show his work ID, and explain the problem about my doorbell was not work, I rate he with good customer service with all of the 5 stars.

Install garage door wifi. Your staff is very professional and very knowledgeable. Anthony is excellent. He explains everything about the equipment and also shows how it all works. Heather in service is great, always there to help when needed. Thanks to all. It's a pleasure dealing with the whole staff, they are all very professional.

Chris did an amazing job with our install. He was polite and very kind. He worked his rear end off for over 12 hours doing our install. My only complaint is that he should have had help. This was a large install. Andrew did show up for about 2 hours to help home complete the job. I would highly recommend Chris for anyone I recommend to Vector. I hope he is appreciated by Vector because he is truly a gem in the company.

I met Daniel at the Pittsburgh Home Show on March 9th. He took the time to go over security options for a new home that My family and I will be moving into in a few short weeks. He also followed up with me as promised and did a more detailed assessment of the property. I decided to also purchase 3 cameras, but did so because it made sense due to my conversation with Daniel, who addressed my needs and concerns. At no time was Daniel pushy, and I am very happy to this point. He is a huge asset to Vector, and was far outclassed the competitors who were also at the Pittsburgh Home Show!

Shofela was sent to resolve 3 requests: Zwave, Motion in Foyer & Motion in Garage not operating. Upon arrival, he introduced himself and shared his ID, confirmed we had an appt. I am not satisfied with Vector nor their products compared to my previous ADT service/prods. I unloaded on Shofela, who listened politely. He proceeded to remedy all 3 issues above. He has been patient and professional. I appreciate the service provided today by Shofela, he is knowledgeable and a good listener.

I just wanted to tell you how great my local office is here in Lufkin, TX. I am grateful for the staff. The receptionist is very nice and helpful. The tech came and put up new signs and checked my system signals. He explained everything and was very pleasant. Thank you.

We have Vector at our other house through a company they bought out. We had previously had Vector in our house before that and were happy with their service. Mike was great to deal with and very thorough and professional. We would gladly recommend Vector to our friends.

I picked Vector through Gary **, an acquaintance. The security staff was efficient and very helpful with explaining the security system. I would recommend Vector Security to anyone looking for a security system. The install went well. I feel very safe now.

The installation went very well and the technician was very concerned that I ws getting a quality product. We looked at several security companies and your salesperson sold us. He was the most knowledgeable than other sales reps. The technician did give us some other ideas to add to our security system.

I have chosen Vector Security initially because of a family member. They have always been polite and met my security needs. The technician Jeff has been the best one so far. He was very neat, knowledgeable and respected my environment. He took the time to instruct me on all aspects of the upgraded system and made sure he answered all of my questions. I am very pleased with his service and I give him an awesome review. Vector is very fortunate to have Jeff as part of their team.

The technician was called to tell me what time he would be at my home. He arrived promptly and was very polite. He checked the control panel, set the system working again after a neighborhood power outage of two days, and checked the system thoroughly and everything worked.

We were looking for a new company having not been happy with our current company and came across Vector. Natalie the salesperson that came to our home was great. After deciding between our options we chose to go with Vector and so far we are happy we switched.

Had camera installed and doorbell camera worked on! AJ did everything great. He tested our alarm and made sure it was working properly, he did a excellent job. I'm very impressed with Vector Security's customer service and the service guys are amazing and always fix everything!

Service is always polite and helpful, we have been with Vector over 5 years and moved Vector into our new house. When we need service, the same tech who installed it comes back for service which we like to see a familiar face. The system has been reliable and Vector calls right away when the alarm goes off.

We already had Vector at the house, we're very pleased with the service and the way the system works, with remote control. The installation was very efficient, the app on my phone is excellently designed and easy to use, and the installer was very helpful and courteous.

Great service. Thanks to Lynn **. No issues with service. Just got better deal with another company. If any time in future I need your service would not hesitate to give you a call. Enjoyed my experience with your Company.

I chose Vector Security because I thought you were the best. I had one recent issue. It took several calls to customer service for them to realize without scheduling service we wouldn't have had our system working. Up until that I've had no complaints.

I chose Vector originally for our Fire Alarm system. The techs were great and very knowledgeable. After the completion of the fire alarm system I found out that you offered a key access system and security camera system. Because of the great service I received for the fire alarm I felt that all of our security needs should be handled through Vector. The value is worth it along with the customer service from the office people and the techs. Would definitely recommend Vector to other businesses.

I am very please with my Vector Security Service. I first heard about Vector from my parents. They enlisted the services of Vector Security and they came highly recommended. I am satisfied with the current service and my Vector Sales Representative Susan ** is amazing. She is always very attentive to my needs and gives me her full attention whenever I need anything. I think her service is a major determining factor on why I chose Vector. Thanks.

I was staying at my sister's house and we had an issue with one of the smoke detectors beeping and then we had a knock at the door from the fire department. We didn't think we would get service the same day that we called but Mike came out at 7 pm at night and was very thorough and efficient to diagnose the problem and got us taken care of so that we wouldn't have to hear anymore beeping.

We are very please with the install. The tech Roger and Ricardo did a great job. We have been long time customer with Vector and we are very happy. Vector has a good technical staff. Again very happy with the work the techs have done great job!!!

Very helpful and friendly. Quickly diagnosed problem and we were able to fix all our issues and get the system back up and running. He also showed me how to use bypass and few other functions of the alarm system that we previously did not use.

I could not pay balance with customer service rep- she was very rude and acted like I was inconveniencing her for calling. She then hung up on me because I “called her direct line”, which was the number I was given. Cancel my service please.

Recently with the wind storm we lost power for about 18 hours. Once power was restored for a day I noticed that the main touch panel was still in low battery. I called customer service and got a time set up that worked for me. The technician called about 30 min prior to arriving, He got the battery replaced in no time. He was polite and knowledgeable.

Custom Fit Kids Camera Install - Chris was very personable and professional. We requested him to come back and finish the install instead of having someone auto assigned. It has been a pleasure. Please give him a raise he deserves one.

We previously had Vector at our other home. Purchased new home and wanted Vector here as well. Service is great. Upgraded equipment is appreciated. Technician did a great job explaining everything. Amazed at the lower price from our previous house.

A friend, Victor & Marcia **. The tech worked very hard to get our system up and running. He made sure that we knew all we had too use our New arm system. My job was a little bit of a problem, but is solved it.

We have been with Vector Security for a few years now and the service has always been a good experience. They were knocking on doors in the neighborhood and we never heard of Vector Security so we signed up since it was a good price. It was a good thing and the service always offer the upgrade so we have the newest equipment.

Meji was excellent, he came out to see why my video was not working and was able to show me that it came unplugged. His personality and excellent customer service made me feel at ease. Great service that I would recommend to anyone.

Anytime I have an issue I know the office will work with me to solve it or set up service. Tracy and Gena are polite and Nick has been the same tech out every time, he has always answered my questions. The company knocked on my door an installed pretty fast but I am happy with Vector Security.

We have been pleased with the service received from Vector over the years. We decided to pursue a service plan in order to continue receiving the same great service on our home security. The customer service has typically been very good.

We chose Vector Security because we we had it in our old home for 11 years. The service was great and we never had any issues so we decided to use them in our new home. The salesman was actually the same as our previous home so that was a plus, he answered all our questions and didn’t try to oversell us on things we didn’t need. However, he did let us know what options did exist. The service representative was nice and answered all my questions the day of installation.

My mother had a new Vector System installed and I liked how the installation went and how the prices were compared to ADT. I spoke with a salesperson(Teryl **) and he explained the system and the equipment and prices. Delores ** took the next lead. She contacted me and arranged a time and date that suited my schedule for installation. So far I am happy with the customer service I am receiving. My installation is not scheduled until April 06, 2018 but I am sure it will go well.

Greg was an excellent representative. Not only was he knowledgeable and informative he has a great personality as well. I've been been with Vector for about 7 years, and I love the service. They always call on time, and whenever I need something replaced they are always prompt. Thank you Vector Security.

I was just here to open up the church for the young man to come service the alarm. He did a pretty good here for explain how all this stuff work and replace the other alarm that won't working right. I think my wife found about the Vector alarm on the computer when she was looking for security for the church. Y'all must had a good special running at the time or some good deal.

I called and spoke with Ida ** about what needs to be done with termination of service. Ida was super helpful with all my needs and questions, and so friendly. All customer support should be as friendly as Ida, I give her high top-star service!

We chose Vector shortly after we moved in approximately 10 years. They have a fast response time and wonderful customer service. Their service technicians have always been polite, professional, and thorough. Great company! I would recommend to everyone. Great monthly value as well.

I have been with Vector for awhile now and have always appreciated the friendly service from when I call in to having the same technician come out so I don't have a different person in my house every time something malfunctions.

We have been customers now for about twenty years. We chose Vector because a friend recommended Vector to us. Vector's service has been very good, they have quick response time. In our experience we have never had a technician show up late.

Vector security was referred to me and I am satisfied. The salesman/technician Delesky ** was very professional, friendly and exhibited great customer service with patience and understanding. His timeliness and the way he approached my questions about my problem was satisfied.

Prior to obtaining a new alarm company, when I called you for services and information, you quoted me too many fees. I would like my account services with Vector canceled. I have a new alarm system being installed today. I would appreciate my account canceled as soon as possible. Thank you for you immediate attention.

We had ADT, we liked the keyless entry feature. Vector has been great in calling when we have had false alarms or actually kitchen smoke. The technician (AJ) has been very knowledgeable and helpful in offering services and suggestions. He listens to our routines and make suggestions as to services that are helpful. Thank you for good customer service.

I was very happy with the efficient service provided by the tech upon arrival at my residence. He was very professional and quickly corrected the problem. Suggest that he continue to be given an opportunity to represent Vector. I have been with Vector for over 15 years and have always been a VIP customer and will continue to recommend Vector to friends and family.

I had Vector Alarm system come and replace the old ADT alarm which was very old and worked off of a phone line. I had inquired about an upgraded alarm which later proved to be costly and was basically getting a runaround. I begin to see vector alarm salesman people in the area passing out flyers so we called and had the alarm replaced with a fancy alarm that can text and email you that don't have to have a phone line connected to it.

I have been using Vector Security for many years. I needed to change my log in information and Latasha ** was extremely helpful. She sent me an email with the instructions and a link. I use Vector for my home and my rental next door. Good, fast service.

My corporate office has Vector Security in our stores and distributions center and are very pleased with the service provided. We replaced our old Vector system with the updated wireless setup. THANK YOU AND HAVE A GOOD DAY.

The alarm does what it is designed to do. I'm a firefighter so my main concern is fire safety and fire prevention. I have fire and hear sensor devices throughout the property. I have the service techs to come out once in a while to maintain the batteries in those wireless devices.

We have had Vector Security for years and have been pleased with their service. Sales and repair personnel have been very good and easy to work with. We always felt the need for a security system and feel secure with Vector.

We've had alarm service with Vector Security since we built our house in 2005. They have always been professional and responsive whenever we needed service. We are completely happy with them. The technician today is a great ambassador representing Vector Security. It is people like him who produce satisfied customers who stay with your company for many years.

Terry was great. Called ahead to let me know he was on his way. Braved the snow storm and got me fixed back up from the previous wind storm (power outage). I thought he was going to have to replace the whole panel but upon troubleshooting he realized we could just replace the aerial which luckily he had in his truck. He checked over the rest of the system to make sure everything looked good and got the Z-wave back online. Great work!

Called Vector about my smoke alarm battery being dead. AJ was a great service technician. He was really helpful in explaining the service call and recommending additional items that would be helpful to the security of our home. Thanks a lot Vector!

We have Vector for our security at our other home in Florida and decided to put a basic system in this home. Maybe I shouldn't say basic because it does exactly what it is supposed to do. The techs are great and very knowledgeable. If you're looking for a great security company, then Vector is the way to go.

I chose Vector about 2.5 years ago based upon a referral from a friend and after a horrible experience with another company. I could not be more pleased with my decision as customer service from sales to service is awesome. My concerns/repairs are always addressed expediently. Even with today's service call, John **, made sure all of my concerns were addressed to my satisfaction prior to departing. I'm very pleased with my system and the service provided by Vector Security.

Service was great, was given a time window between 12-4 pm. The technician showed up at 12 pm which was great not having to wait around all afternoon. He did a great job testing each carbon monoxide detector, no shortcuts and replaced ones that did not work. I had a few questions for him that he answered for me regarding different kind of cameras to add to our security system. We've been very happy with our experience so far with Vector from customer service, monitoring and service calls. Would refer to friends and family.

Torrence ** called before he arrived and introduced himself before entering and gave me instruction if anything else is to go wrong. He was knowledgeable, professional and very friendly. We are pleased with our service. I would recommend Vector to my neighbors and friends and family.

I chose Vector Security because I've had American Alert for many years. The sales guy Jon ** was nice and professional. He explained everything very well. I've been very satisfied with the service so far. The Installer did a good job.

Chose this company because of the Sales person. The young lady who assisted us today was awesome. Overall your company's response is very poor. When we moved, even though I didn't care for your service, it was easier to stay with the company you are with, than start over with someone else, or so I thought, because I called and my husband called trying to get our service moved over to our new address and no one never took the time to call us back. The way it should have happened was the person who answered the call should have taken care of us or directed us to the right person.

I was referred to Vector Security and have been satisfied with their services. Anytime I have problems, I can always count on them to return my phone call promptly. I am always satisfied with the technician and feel comfortable with the way they present themselves and explain everything in detail. I would highly recommend Vector Security to any of my family and friends.

Our service technician has been thoroughly knowledgeable about all aspects of alarm system. He has been very diligent in ensuring that the system is working properly. He has always been courteous, professional and on time. I would highly recommend Mr. Dell ** to others and look forward to working with him again.

Vector has been my security company for more than 25 years. The service is outstanding and excellent. I had Vector on all 3 Urban League training centers. Response time as well service response is outstanding. As far as I am concern there is only one security company I would recommend.

It was installed before we acquired the building. It was reliable and we got friendly service so we kept the service. Thanks for all your help. We appreciated the reminder to check our system to make sure all was working properly. Thanks!

I have vector because my friends have it and told me about their fair prices. I love the way they treat me when I need to talk to them or when they send someone out to check my system. I really like using the app on my phone to arm my system. It's also a plus to get messages about my system from the way I set it up.

This was an existing service at the residence. We wanted to continue the service. The technician was very polite, friendly and on time. Instructed us on the system and was very thorough on the directions to use the security system. Will definitely use the system in the future and will research availability of upgrading the security.

We wanted to have a home security system and had Vector in a previous home. They have always been helpful and responsive. Whenever we have had a problem, they correct it quickly. The service person today was very helpful and thorough.

Tech was on time and provided great service. He fully explained everything and quickly changed the battery in our system. Then he tested the system to ensure everything was working correctly. We have been with Vector for over 10 years and highly recommend them!

Was extremely pleased with the service I received from the Michael (the sales representative). He was informative as well as knowing what was needed. The installer was very knowledgeable and even though he had some problems (a Z-wave? was not working) he took the time and effort to correct it.

A friend has Vector for their business and I really liked the way it worked and the fact that I could observe my business through my phone. He was very satisfied with his system and recommended it. The installer was very professional and explained everything to me in detail and I was very satisfied with his work.

I have found that every interaction with Vector is a good one. The employees are honest and down to earth when dealing with you. Rob ** has been to my house two times and always has a smile and pleasant attitude.

I was having a failure of a motion sensor. Technician fixed it quickly. He was professional and friendly. No issues at all. He also replaced some batteries in the front door sensor that gives a low battery alarm at times. Thanks for the good work.

I Decided to go with Vector Security because they were referred to me by a friend. When I called for service the customer service representative answered the phone in a timely manner. The representative was polite and answered my questions.

Torrence called us to let us know he was on his way and arrived on time showing his credentials. His job was very professional and courteous replacing the damaged battery in the basement box. We highly recommend Vector for its excellent service.

I called to request documentation of my monitoring system for my home owner's insurance company. Erica ** pleasantly assisted me and quickly sent verification to my e-mail address. I also requested info concerning Vector's personal emergency medical alarm system and was connected with another individual who answered my questions concerning that possibility. Thank you.

I choose Vector Security because I switched from another company and I heard good things about them. I've had Vector for years now. I'm very satisfied with the company. The technician was very polite, respectful, and patient. He explained everything very nice. Instructions were very informative and understandable.

On March 6th I had the pleasure of working with Micky ** and Joey **. Both professionals were courteous, informative, efficient and Patient. Micky was thorough and informative and offered several different options. He also took the time to explain each and every feature and make sure I knew how to engage and use. Joey went above and beyond duty!! He replaced stickers and sign was so very thorough. Both Micky and Joey worked together efficiently to ensure a quality experience. I rate today's experience a 10 plus and will recommend to family friends and coworkers!

I have been a customer since 2011 and have always received great service, so when I decide to look into some home automations I stopped by office. Dyan was so excited about the digital thermostat and doorbell camera. I updated my whole house. I love that I can manage my house from my phone. Pat did an excellent job setting up my features, and explained how to operate. THANK YOU.

Jon was my EXCELLENT tech! Love Vector!!! Jon tested the whole system. Gave recommendations for upgrades. System upgrades were connected. System is working to perfection. Love having the app on my phone and iPad to be able to control the system.

Vector has been a part of our community for several years. More than we can ask for! Mike ** has been very helpful in addressing all questions that I and my boss had concerning our program that we use for security and building access. Very patient and knowledgeable of the programs and operations.

Our son works for Vector and we love the company. Our tech today was awesome and we love the work he did. So glad to have Vector protecting our business. We will definitely be recommending to everyone we come contact with.

Vector always has been cooperative. Today Mr. ** was exceptional very professional. I strongly recommend a commendation for him. Maybe raise of salary. Vector is an outstanding company. Would recommend Vector to Anyone. Very professional company and always willing to help.

I have no major issues with Vector as a whole however I have not been completely satisfied with their phone response time when it come to service calls. You are left on hold for quite some time before getting a hold of someone. This could be greatly improved. But I must say the technician has been a breath of fresh air.

Great staff, very helpful. Great system. Vector has gone above and beyond to make sure our system is working efficiently. The customer service has been top notch. Would recommend Vector to all business and personal associates. The staff at Vector is friendly and accommodates our schedule. We are loyal Vector customers and look forward to using Vector at our other locations.

A friend from work told us about Vector alarm company. We had an alarm system with another company and so did my inlaws next door. We was getting monthly increases. Seem like every other month. So we jumped at the chance to go with another company that would keep the same monthly amount.

I had previously cancelled my monitoring service, but received a late payment notice from Vector. Lynn **, a Vector Security Representative was very helpful in solving why my service was not cancelled, as my email address on Vector's records was incorrect. Thanks to Lynn **, and thanks to Vector for the many years of Security Service!

I chose Vector because it is cost efficient. I have had any problems with the system. My customer service rep is phenomenal. She is patient and works with me on submitting my payments. She is a great asset to your company.

I have had Vector security for appx. 5 years. No problems with company so far. Rob came to my house and was able to fix my system in a very short time. He was right on time and very professional in his work and explaining things. Thanks Vector Security.

It has been giving a good service for years. Prompt response to any detection of unauthorized activity. The Agent was very helpful and providing instructions how to Reset the User Codes. I have installed the service installed in a Remote Satellite Location. It makes me feel secure that my business is well protect by someone Trusted over years.

I'm very happy every time that a service tech from Vector Security comes to my home. They always appear neat and clean. They always go the extra mile to explain what is going on with my system and make sure I'm understanding what is going on. I'm always impressed with dispatch times from the company.

We sold the 2052 Silverwood Drive house in December. They were still beeping in February for the phone line being disconnected, all the time during the day and night!! Then I got notice that it was finally disconnected. However, I got a phone call today that they got a low battery signal from that address?!? Unbelievable and very disappointing!

There has been a problem with the setting since the beginning but they were prompt to ask for payment. My alarm still has problems. I don't know why the garage door is 'not working'!!! Cannot get it right, but you have charged every month and item... Very disappointed. Have talked to a lot of people about problems we have had with this new address and our old one...

I always keep coming back to Vector. As always the guys did a speedy install, and professional, clean install. Have always been there to answer questions, and prompt service calls for any issues with our access control and Camera systems. Thanks again!

I was referred from a neighbor about Vector Security. The sales Guy Adam ** was very informative and very helpful. The install went well and the install technician was very fantastic and helpful and very patient with me. I feel safer now that I have a system.

My install went very well today. My tech called with his arrival time and was on time. He was very knowledgeable and did a great job. I really like the fact that I can arm and disarm my system from my phone! A great feature I think. I will definitely recommend Vector to my friends and family.

Vector Security has always been incredibly helpful and courteous. Their technicians are the epitome of professionalism and it shows in their interactions with customers (in person or on the phone). Vector's repair services are quick and painless as the technician is knowledgeable and prepared to conduct the appropriate repairs. I am incredibly satisfied with their service.

Emily ** has been a very helpful person which always answers very diligent to my payment requests. It's a great person to deal any issues of the account, very responsive. Also, she keeps a great follow-up of the account and she had identified billing issues with a good time frame so we could fixed them on time, preventing to have any past due balances.

Because I like the service and staff. They are very professional. Techs were great as always. I just referred a friend to you today. Great Service. I truly feel safe with my Vector Security System.

We had ADT security at first but kept having little issues here and there that we decided to switch to another company that had more up to date equipment with home automation equipment available. Alarm from Vector works as it should.

Abayomi was very knowledgeable of what he was doing. He assessed the situation and was able to rectify it rather quickly. His attitude was pleasant while being professional at the same time. He arrived in a timely fashion and during the window that was given us.

I chose to go with Vector, because I have them at my business and have been very good. My install today went well and the tech called when he was on his way and was on time. He cleaned up after himself and did a great job on my home. Will recommend Vector to my friends and family.

I chose Vector from a family recommendation and have been very satisfied with the service I have received. Professional and courteous and I feel secure knowing my home is protected with Vector. Also the price compared to competitors is amazing. Everyone I have talked to in person and over the phone have been very helpful and always offer extra services but never push. Thank you so much for the exceptional customer services and I will recommend your company to anyone I can.

Very pleased with service and quick response on alarms. Scheduling always calls ahead of time to schedule calls. Technician calls half hour before arriving. Friendly and professional service! Technician discovered keypad not replaced on 2nd floor. Great job checking this keypad.

Ignition was prompt and very kind. He was able to help me with my issues with my Scott Bill and was also able to check my alarm to make sure everything was working properly. The technician did a very good job along with the front office staff and made me feel comfortable and welcome.

The Customer Service department responded immediately to address my concerns and scheduled the next available service call time to get my system back online. The technician, Oral, arrived on time and had called to let us know his anticipated arrival time. He was knowledgeable and quickly diagnosed the problem to reestablish service. Great company.

Professional, courteous, through, fast, efficient. Greg was very friendly and focused on our needs which was perfect. Overall very positive experience, have a great track record with vector and look forward to continuing services. I love Vector and can't wait for my installation.

Call initiated late in the afternoon and spoke with Agata. We needed a monitoring certificate for insurance. She said she would provide the certificate before end of day and she did! Not only did she promptly handle our request she was also courteous. Thank you for your assistance.

Already customer and added service to existing service. Peter ** was awesome! He explained everything thoroughly and took time to make suggestions and show alternatives. Lastly he was patient, took the time to make sure I understood before he left my home, I never was being rushed.

Never had a problem with Vector, when I did I got contacted by phone fast. I would always get a call for low battery sensors and smoke detector replacement. I have never had a problem, and love Vector Security. Greg did a great job during inspection.

A salesman came to the door and introduced me to this company. He told me the system was ran off my cell phone so I would not have to worry about my system not working. The install was pleasant and easy. Website looks easy to maneuver. The salesman and install gentleman was polite and courteous.

I have had Vector security for 11 years now and the experience has always been very professional, kind and outstanding. So by saying this, we will be customers for the foreseeable future based on your company’s quality work. Thanks and keep up the excellent customer service.

The technician arrived on time and was very professional. He totally explained the new and improved system. He was very knowledgeable and answered all of our questions. I would highly recommend this security company to my family and friends. Job well done!

The technician that came by to fix my issue provided great service. His was very knowledgeable and courteous. He checked all my sensors and setup a key fob for me. The great customer service is the reason I stayed with Vector for the past 12 years.

Vector was the current vendor when I started. Since then they have uptake the security system and installed the fire system. All the interactions with the installers and techs has been great. They are knowledgeable, helpful and courteous with each visit.

I am very satisfied with the service and installation provided by Jeff. I choose Vector Security because a friend referred me. I am super happy with the service provided by both when scheduling my appointment with the technician who came at the time specified. Jeff made sure I understood how to log on and operate the alarm system. He took the time to help me with the mobile app and how to go through the recordings. He didn't rush through anything and took his time to make sure everything was done correct.

I recently dealt with Lynn ** from the Accounting Department. She was extremely knowledgeable and helpful. Got all the information I required and my query was answered and resolved in an orderly and professional manner. Thanks Lynn.

We have had Vector Security for a couple of years as our security company and couldn't be happier. Each time we have had an issue or I thought we had a problem Jay comes to our rescue. He is always smiling when I open the door, pleasant, professional and respectful of our home. We don't wear shoes on our flooring and his are always removed when he comes in. Any problems we have experienced were repaired before he left and our system was given a complete check to make sure everything was working. He is patient when I ask questions and takes the time to give me an explanation without making me feel rushed or I am inconveniencing him.

Greg represented the company well. He helped us with the activation process of our system. He spoke highly of Vector Security, and made us feel like it was the right choice to go with. I can't wait to get my activation and start our service.

Vector security excellent. Agata ** was exceptional in all the customer service needed. Thank you with all my security needs being met w/ expertise, professionalism, from the start to the wonderful service today by Agata **. Will recommend Vector Security.Your company is top of the line in security. Thank you.

Vector Security was recommended to me by a realtor. I have been impressed with the technicians that have come. They're patient with questions and explain things in a way that I can understand. I also appreciate how professional the techs are. I would reconvene Vector to a neighbor or friend.

I have had Vector Security for several years. I had a break in 2 weeks ago and the alarm system worked well and scared the burglars away. Now I want to increase the outside security. The installer was efficient and very helpful in orienting me to the system and online program.

Been customer for at least ten years. Repairman today was on time and courtesy. He explained the repair and completed it in timely manner. Further the work area was clean upon his departure. I would gladly recommend Vector to anyone.

Completely satisfied with Vector... both monitoring and service. Also, pleased that the annual monitoring fee has not gone up more than it has in more than 22 years. Walt, our tech today, was thorough and very nice to work with. If we upgrade our system, send Walt.

I've been with Vector Security for quite a while now probably around 13 years and have not had any problems with the system. Every time the system goes off they contact me fairly fast, and is extremely exceptional. Greg did a fine job coming out to inspect my system today. Thank you.

The technician was very helpful and friendly. I really appreciate that you took the time to show me how to arm and disarm the system and how to change my code wall also maintaining a very neat and professional appearance. I would gladly recommend Vector to any of my friends and family.

Kept the existing service when we purchased this home. Very satisfied with service. Additional building also alarmed on the same system, which is a great advantage to us. Service people have been very knowledgeable and extremely pleasant. Technicians always call when they are on their way.

My experience has always been good. The technician has always been very pleasant and professional and seems to know a lot about his job. The employees are a company's greatest asset and it's good that he is still with them. The company has been very good. I would recommend them.

I was installing a new system in my office. Jeff **, my security consultant, was knowledgeable and sat down with me to come up with a comprehensive plan for security. Vector has been professional and responsive and I would highly recommend them.

We have had Vector Security for about two years. We moved into this house with your system already installed so we decided to activate it. We have been very happy with the company. The only problem that we had was trying to get a service tech here before we left town. Luckily there was a tech (Mike) in the area who offered to pick us up.

Don is great. Vector's website needs to tell us how CS responds to "trouble" vs "alarm" and give us options. I like the system and the ability to monitor what's happening at my home when I'm away, good feature on the 2GiG panel.

Initially our we bought a home that had an alarm system set up with Vector. When we sold our home and purchased a new home we decided to stay with Vector because of the customer service and the sales rep. Easy to work with and have our questions answered.

We have had the system for 12 years now and are very satisfied. The staff and service are always professional and proficient. The technician called ahead for today’s service call and was right on time, problem solved, very pleased. Five STARS.

Vector staff provided exceptional customer service. Always sending out a technician when needed. Technician service is prompt, fast and professional. I had my system for almost 6yrs with only 3-4 service calls. I plan to extend my service when the contract expires.