Vector Security Reviews

Any issues we may have, all I need to do is contact our rep April and she takes care of it... With a smile!

Great customer service. No matter how many questions I had, Ricky always had my answers. No waiting. I wasn't put on hold. I spoken to as a valued person instead of an inconvenience.

We have been very happy with our service thus far. The system works great, with no issues thus far. The customer service has also been top notch. We would definitely recommend Vector Security to others.

Serviceman was very professional, courteous and friendly - he did his best to limit any inconvenience and never left any mess or otherwise after his work, he was a very good rep for Vector.

I was very pleased with the service and installation of my new equipment. The technician arrived on time and was very friendly and knowledgeable.

I just have to say that Vector Security has given us more than great service since we've been doing business with them. Our life safety consultant, Dean **, is always available to help with any of our issues and a true professional.

I am very satisfied with our Vector system. All of the Vector technicians were knowledgeable, courteous and efficiently got the installation completed. Ben ** was key in designing a system that met our needs and budget and was always available to answer questions.

Great experience overall, industry professionals across the board!!!

I am very pleased with Vector Security. Everyone is always helpful and the service technicians are prompt and get the job done in a timely manner. I would recommend Vector to my family and friends.

Vector Rating for Northeastern Rehabilitation Assoc. 5 Star Rating.

Service, installation was wonderful.

Chris helped us from start to finish in putting together the exact package the fit our Pizza Shops needs. He was prompt and has been very responsive to our calls and questions.

Vector Security was recommended to our company by a friend. We decided to give them a try, since we were experiencing issues with the security company we were with at the time. Our experience with Vector Security has been outstanding.

We love our new Vector Security System! The app is an added bonus as we can arm or disarm our system from our phones. Installation tech was prompt and explained everything. Very positive experience all around.

My employer uses Vector Security. In my role, I often have to interact with the customer service department. The staff is VERY professional and quite knowledge about the different services offered. It's always a pleasant experience when I have to call Vector Security for any service.

Great product. Explained clearly.

We have had an excellent experience with Vector Security at every level... from sales, installation, & service, including the ease of paying our monthly service fee on their website! Couldn't be happier! I would gladly recommend them to friends, family and business associates!

I have been a happy customer of Vector Security since 1979. I want you to know I am very pleased with the quality of service Vector Security provides. I appreciate their responsiveness and the way they conduct business. I have recommended Vector to others because of my satisfaction with their service. I look forward to doing business with Vector for years to come. Vector Security is truly a 5-star company.

Everyone with Vector is very helpful and easy to work with.

It has been a pleasure and an honor to have worked with Vector security. When you call them about a concern you are greeted with a voice and not a recording. Their customer service is second to none. Depending on your issues, they can have a serviceman at your door before the end of business day, and that important to me. Service techs know my system which makes it easy on me as I don't have to reteach them every time they come out. In conclusion, I hate to drop this vendor (Vector) but our corp guideline dictate who we use moving forward.

Genial salespeople and installer.

Upgrade system. Vector has been very good to us.

I have been a customer since 2007. Vector has always been a very good value for the service. The staff is very accommodating and friendly as well.

I've had them for almost 5 years in SC. From the start, I had issues with Vector. The guy who did the install messed up a few items even though the house was pre-wired. He even spliced my phone line, even though that wasn't necessary. Took a while to get someone else out to get it all working OK. At least once a year, I'd get a call saying the alarm wasn't functioning properly and I'd have an extension I had to call. The guy NEVER answered and would return my call up to a day later, so we'd typically play phone tag for a week. So for at least a week, I had no functioning alarm service. This finally happened again last week, so I decided to cancel and move to someone else. Trying to cancel was a CHORE! On hold for over half an hour, then disconnected. I'd get someone and tell them I want to cancel and they'd put me back on hold! Then someone will "need to call me" and they called three days later.

We have been very impressed with not only the products available to us, but also the customer service we have been provided with. We would recommend and have recommended your sales contact, Greg ** and Vector Security with confidence every time!

My experience with Vector Security has been excellent. Greg ** my sales rep represented your company very well and everything that he said was exactly how things happened. Your installation crew was on time and very thorough as they made sure everything worked properly and even tried a couple different things with my motion detector due to my large dog. I would definitely recommend Vector to anyone needing protection for their home or business.

Called for maintenance of equipment, broken door sensor and check panic button. It was done promptly and efficiently.

I was very happy from the time the salesman met me at my house. He was very professional. He answered all my questions and concerns. I never felt pressured at any time. It was easy to sign up for this service because I was fully prepared on the next steps. When the installation happened it was smooth and easy. They came on time and finished quickly. He also did a great job and took his time on the training of our new system. Thanks.

I love the service I get from Vector. Everyone is always professional and very helpful.

Vector has been a very good service for our business. I have before, and would recommend Vector to others. They have a quick response time and have been very quick with service calls as well.

I would like to say that I am happy with my move from ADT to Vector. I was pleased with my salesperson Dean and installation team. All my questions were answered and the product has been a nice upgrade from my old system. Great experience overall.

I'm impressed with the quick response time regarding our smoke detector when the oven overflowed. They responded with a phone call almost immediately. When we accidentally set off alarm they called quickly but would not give us any information until we gave them our code. Feel very safe with Vector. Have experience with other security systems and they do not compare to Vector as far as response time. Spoke with Anthony ** at the Home Show and he was very informative and helpful. Very satisfied. Overall, excellent!

The customer service with Vector has been great and it's great to use a phone app to keep track of the system.

Salesman was knowledgeable and friendly and helped me to decide what features I did and did not want. Installer did the work well, and had to make some on-site adjustments to the plan the salesman had made, but we will work through these issues to revise our hardware plan (and costs) with the salesman Chris **.

Vector was recommended to me by my son and I was contacted by David ** who arranged for the installation of my alarm system. Dave was very knowledgeable and professional and someone who I could call when I had a question or problem. The installer was at my home on the day arranged and the install of the actual alarm was neat and done in a timely manner. In the next few weeks I will be needing a home medical alert system which Dave and I have discussed and will be installing in my home. I would certainly recommend Vector and Dave if asked about an alarm system.

New service. Amazing Service arrived on time. Very respectful.

I have used Vector for over 12 years and they are the only ones I go to for all of my security needs at my commercial properties. They are always fair and their service people are very knowledgeable. One person is that I need to give praise to is Ricky **, he is absolutely fabulous and I call him and only him for whatever I need done and he makes sure that I have immediate service and that is rare in big corporations.

Our technician and our sales rep were absolutely fantastic! They took the time to answer each of our questions and make sure that we understood the system and felt safe. After the break-in (before our system was installed), we both felt unsure and unsettled. They made us feel like family. I would absolutely recommend Vector!

I've worked with Frank ** of Vector on security systems for an apartment and my current home, and he does great explaining the benefits of different options. He is courteous and treats clients with respect. The various installers likewise are skilled at executing the plans that we develop.

I'm able to set and unset my alarm from my phone, have my A/C automatically kick on when I get close to the house, view my video cameras, and get text messages anytime someone disarms the system.

After having several problems with our system, Vector agreed to give us a new system which was greatly appreciated. A special thanks to Frank **.

Sales, service and installation were all perfect. Great people, arrived on time, worked efficiently. Couldn't have asked for more.

Excellence in Service. I just want to say thank you to the entire Vector Security team. They are one of the most professional businesses you will ever deal with for security. I've used many others, but they are awesome. Thanks for making the installation... billing and service so worry-free!

Gordon ** replaced sensor once before and since it failed again he relocated the sensor to the upper part of the window and thoroughly tested. When we mentioned that the other window in the room also seemed to lose connection, he relocated that sensor and tested that to eliminate a similar issue. We have had the pleasure of working with Gordon for many years and appreciate his professionalism, promptness, thoroughness, and feel he makes sure to understand the issue at hand and does all he can to find a satisfactory solution. We look forward to Gordon's visit when needed.

Kind, friendly and knowledgeable salesman, installation technician and customer service. So far, product is intuitive, easy to use and very practical.

Vector Security has been REALLY great. It is extremely high tech equipment that we can control from our phones - so we have peace of mind wherever we are. The monitoring folks are excellent as well. We even get phone calls when our batteries in our smoke detectors are low so we know we have to change them. Definitely would recommend to a friend and I have!

As probably the case with a lot of people, we needed to purchase a security system after we had an intruder in our home. We were very please with the response from Mr. Rick ** and the Vector TEAM to meet with us right away and have the system installed quickly. This truly settled the nerves of my wife and daughter. We already had a neighbor purchase a system from Rick and continue to inform all our family and friends. Thanks.

I have worked with Vector Security for many years and would highly recommend them for their services. They have always had good customer service and complete their work in a timely fashion.

Stone and his team of reps in Tallahassee are the example of great customer service and help. They go beyond selling the product. They educate you on how to protect what's important to you at every level then sell you what you need. That's why I have Vector at my house and both of my businesses.

Recommended by my brother-in-law who spoke highly of the service he'd received over the years, our salesman actually remembered my father for whom he'd sold a security system some 20 years ago. Our salesman was very thorough in explaining all the details of the security system packages, and also very patient in helping my 76-year-old mother understand how it would protect the house.

The management and staff are top notch. They are professional, prompt and very knowledgeable. From the initial consultation to installation it was a great experience. They provided a security package tailored to our needs. I would highly recommend them.

Technician did a good job upgrading my system. It was not very time consuming. My only concern was that he brought an outdated surveillance camera that has to be replaced. He did a good job explaining how to use system.

Local sales/service are 5-stars, but I'm giving a 4-star review because the wireless keypads occasionally do not sync properly and will lock up the way a computer does, causing us to only set and disarm using the main panel.

My experience with Vector Security has been excellent, especially with my local Tallahassee office. Any time I've had issues or concerns, I've called on manager Stone ** who has gone above and beyond to ensure that I am satisfied and safe. I've been so pleased with the service that I added service in my home as well as my office. I love the system I had installed at my office which enables me to use keyless entry to unlock and disarm the system, set up codes for different people, and access the system remotely. It is a state-of-the-art system, and the customer service is exemplary.

We have had the pleasure of maintaining a Vector/Franklin Security account for the past 25 years. As a veteran account holder, I can attest to the professionalism, integrity, customer service, respect and courtesy that we have received over the years. Our Vector service and sales office in Plymouth Meeting, PA continues to provide consistently unparalleled customer service, staffed by many of the same tenured associates who have been with the company for years such as Ms. Loretta **. This is a testament to the positive customer service and results-driven culture that continues to exist at Vector.

Love the security system! Helps me to feel safer. Easy to operate.

Stone has always been extremely helpful!! I love my system!! Vector responds very quickly!

We have been customers of Vector Security and Frank ** for more than a decade, and we couldn't be more pleased. Our security system makes us feel safer when we are home and gives us peace of mind when we are away. The mobile app makes it easy to monitor and control the system's functions and view our optional cameras. We are so happy with our recent addition of a module that allows us to open and close our garage door from the app! It's also nice to be able to double check that the door is closed when we aren't home. We hope to add more home automation features in the future!

I have nothing but great things to say about Vector. Truly makes us feel safe while we are asleep and away from home.

As a mom and business owner, I proudly trust Vector to protect my home and business. I trust Stone ** and his team because they have always, and continue to provide trusted service delivered with character and integrity.

I'm submitting this on behalf of my church, Forest Hills UMC, in Quincy, FL. We are very pleased with Vector Security.

All services have been excellent.

This is my second alarm system with Vector. David ** is great. I have referred him to my parents and other friends and co-workers. He has helped me resolve numerous issues over the few years I have been dealing with him and I can't be happier with the service Vector has provided.

Jeff was an outstanding representative/technician for your company. My home has been under renovation for nearly a year and he was the best subcontractor I have been in contact with to date. He was timely, efficient, clean and thorough. If only I could say the same for all of the other people who have been in my home this year! Thank you!!!

Vector did an amazing job from customer service to installation to monitoring. I've had other alarm systems in the past and nothing compares to Vector. Stone ** went above and beyond to make sure we were happy. He was wonderful to work with.

Great customer service. Technicians were very knowledgeable.

Frank ** was very friendly and informative with his presentation. Made sure we knew all the details of the system. Rick did an excellent job of installation and going over how each item worked. Very satisfied with your service. We recommend your company to everyone. Feel safer when we travel or just at home now. Thank You.

I'm very pleased with Vector Security. The only complaint I have is when our alarm has gone off the two way operators don't always respond. Other than that I have no complaints.

Very responsive staff, knowledgeable and respectful.

Matthew and Robert were very professional, responsive, and easy to work with. It is a pleasure doing business with them.

I love my system and the service. I would highly recommend Vector. Stone ** is super responsive to any issue that arises including coming out after my kitchen renovation!

Great customer service, Shannon is always helpful. Tech was courteous and did a great, clean job with our installation. Stone always makes sure we are taken care of.

Vector Security is awesome!

Vector has a great and easy to use mobile app so I can monitor and make changes with just a few clicks from wherever I'm at. If I forgot to arm my system, I can do that through my phone or computer.

The setup and accuracy of our services has been excellent. We have since signed all of our contracts for future locations with Vector.

Every time we have had to activate our Life Line the response to the situation has been quick and efficient. The system has worked very well. The customer service people have been very helpful.

Service is always better than expected.

They respond quickly to maintenance issues as well to questions and concerns.

Stone ** and his staff are excellent. I would definitely refer friends to him.

The customer service that I received through Shannon ** in the Tallahassee office is the main reason why I'll remain a customer. She accessible, friendly and dependable. Because of my experience she is the first recommendation that I give to anyone asking for a referral. From there the service continues with the installation and tech staff. I could go for 20 minutes writing about different scenarios that support this.

I'm very happy with my services from Vector Security! 5 Stars!!!

We have had Vector Security for several years. Our sales rep was never pushy, and made recommendations that were customized to our needs and within our budget. He recently made some suggestions for new technology, but I never feel pressured. We have not had any problems with the system in the several years since installation. We recently did some renovations to our home which required additional sensors from Vector. Their repair person was clean, on time, polite, and very informative. We will always recommend Vector.

We have been using Vector Security for our home and business for several years. Our sales rep, Rick **, is always timely, courteous, and knowledgeable. We looked at several security companies for our home and the competitors wanted to install a cookie-cutter system. With Vector, they took the time to assess our needs. They made recommendations that help me feel safe and were within our budget. Recently, we needed to reconfigure the business security system. Again, Vector took the time to assess what the true needs are and make intelligent recommendations. I highly recommend Vector.

Our company been doing business with Vector Security for many years and they have protected a number of our locations with quality service and excellent products. We are a large wholesale beer and wine distributor in Ohio, and the talented staff at Vector Security, of Youngstown, Ohio, along with our Vector Salesman Tod ** designed and installed a complete security system in our new facility which is over one half million square feet. We have a full comprehensive system that monitors our facility for fire, burglary, sprinkler flow and tamper, low and high temperatures, security cameras, panic and holdup alarms, and a full card access system, plus other special features.

Worked with Stephen and Christina - both got back to me promptly with the necessary information in a professional manner. Just wish you worked in South Carolina! Thank you.

We have had Vector Security for a long time at our business. We also had them install at our residences and multiple friends' houses. They have a tremendous service department and the call center is always so helpful and cheery especially when they call at 2:30 am for an alarm drop.

Always very happy with service. Techs were always very timely, neat, and polite.

Tod the salesperson was knowledgeable. Tod helped us with several of our buildings. John the installation person was diligent and courteous. We are satisfied with the project. Thanks.

Vector has always provided the best service. Have been a customer since 1999 and will continue. I have three locations with Vector Security and all have been great.

To say we are pleased with our sales and service is an understatement. Several years ago our house was broken in to (we had no security system). We believed, like most of the people in our neighborhood, that we were safe and things like that didn't happen there. Our car was vandalized and honestly our sense of security in our own home was shattered. We filed a report with the police and they had a good idea of who it was but no charges were ever filed.

Switched to Vector this year. Cheaper rate, better service.

Vector installed cameras and a door system in our lower building. Everything was done professionally and we were very pleased.

I cannot be happier with my Vector experience. It never crossed my mind to contact anyone other than Kevin ** at Vector in Mansfield, Ohio when we purchased our new home. Best sales and service EVER!!! Thanks Kevin and crew!!!

Our company (Youngstown Central Area Community Improvement Corporation) has used Vector Security for the card-controlled access system on our building(s) located in downtown Youngstown since 1999. We've incurred minimal problems, service has always been responsive, and we continue to have a good business relationship with all the Vector employees we've met since that time to present.

Great experience!! Service was excellent and very professional. Steve ** did an excellent job at explaining all our options and how everything works and the installation of the system went smoothly. After the installation Josh was very thorough in explaining how to use everything and how it all worked and double checking before he left to make sure the entire system was in working order. Very good job and thanks.

Always able to help and answer all our questions.

I installed a Vector security system that includes fire and burglary protection in our rental unit. The system was installed approximately May of 2011. I wanted a system to protect our property along with enabling our tenants to feel safe in a potentially new community to them. The system has worked very well and met all of our expectations. The monitoring center works well with new tenants that may not be used to how the alarm business operates. I have had not service issues with the equipment installed and the key fobs are very convenient for tenants. I have and will continue to recommend a Vector alarm system to anyone who may be considering an alarm system of any kind.

System is easy to use. It's good to know the house is protected by the system.

We feel very secure using Vector Security.

Atlas first installed a factory and office fire alarm system utilizing Vector Security nearly 20 years ago. The system has performed well with very few maintenance problems. We recently added an access control system for the front office to protect data and electronic equipment. It also has performed as expected. Vector's service department is very knowledgeable and quick to resolve the few issues we've had. We are very happy with the quality of equipment and service the Mansfield office of Vector Security has provided.

Glenn walked me through steps to get it activated & be sure it was working properly while on phone. Also deactivated one of my previous alarm codes for me & sent me a manual which I had never been offered in all this time via my email. He was very helpful & professional. A good representative for our company.

Everyone was great. The guy who installed my system was very friendly and informative.

Quick call. Convenient appointment with the salesman who explained everything and answered my questions. The installer arrived promptly. He was efficient and made sure I knew how everything worked. I love that my family members each have their own code so I know who is home and when. I also like that I can give a code to my handyman and can set a time frame for that code to be active.

Very good and quick follow up. Top notch company.

We have been very happy with the installation and service here, particularly with Stone **. We went with this service because of him, not the product. We have been pleased.

We have been with Vector for a few months now and we are very happy with their service. We love the mobile garage door management as it has come in very handy when we can't get home to let someone in. We were also notified that our pet sitter didn't lock the front door behind him, so with a couple clicks - we locked it from New Orleans!

Vector recently installed a camera system at our Bellville Elementary building. They did a great job and were professional.

I signed up with Vector Security after having been on a plan for years with ADT. The rep that Vector sent walked me through everything about my house, security in general and their offerings. The system and monitoring package included digital keypad with wireless communication, remote controlled door locks, motion detector, door sensors, smoke detectors and iPad/iPhone control of my house. All this was included at way below the rate that ADT had been charging me for a 7 year old system.

Vector came out to troubleshoot a problem with our door magnet. They quickly resolved our issue and we were back in business.

Vector responded in a quick time frame when our camera system suddenly stopped recording. The guys knew what to do and they fixed the issue. They are always friendly and professional when they come to Clear Fork.

Excellent and the technician was very knowledgeable. He was on time and quick in his service. He was also very neat and cleaned up after his service to the alarm was completed. The technician was also very friendly and polite.

System problem. 1 call, great and timely response. Showed up at the time they promised. Asked serviceman to install additional equipment that was done right away for a fair price. Very satisfied.

Had wonderful customer service with Tonii. She still checks in with us to make sure all is well with our system. We feel so much better going to sleep at night knowing Vector is on guard! We would recommend this company to everyone. Installation was quick and service superb!

Everyone in the Lancaster, PA office are wonderful. They are very responsive to our requests - and we have been very pleased with our service technician too. We have had different providers in the past, but they have never come close to the people at Vector.

Called the office about changing my alarm code and my call was answered right away and the technician handled my problem with ease. Excellent customer service!

Vector has been great to work with. Very knowledgeable install team and just all around nice people to work with. Always helpful in troubleshooting questions with regards to new equipment installed.

The Tallahassee Vector team is one of a kind. Always on time, polite and ready to serve. I have recommended Vector since they were still certified and will continue to do so.

Had a technician that came out to upgrade my security so that I could use my cell phone. He was quick and kept the area clean. He did a great job of dealing with my dogs that would not leave him alone during the appointment. He explained his steps and made sure I understood how to use the new options with my system before he left.

Had an excellent experience with the sales rep. She was thorough and took her time explaining all of our options and benefits. There was no pressure to buy. We were simply shown the value of our options. The installation technician was quick and did a great job of explaining our system and the steps he was taking both to me, us and the technician he was training.

I have been a Vector Security customer for many years and have always been happy with their service. Their technicians are knowledgeable and professional. Whenever we have had need of service on our alarm and camera system, we have been pleased with the attention shown to us by both the scheduling staff and the on site technicians. I feel confident that we are safe and secure!

I have received excellent responsiveness and service from Vector here in Tallahassee. The General Manager is accessible and always willing to go the extra mile to assist.

Last year after a couple of issues with friends and neighbors my wife and I decided to invest in a home security system. Like most would do we called around to many security companies to gather information and pricing. After talking with Steven at Vector Security on the phone during the day he then called me again in the evening to ask if my wife had any questions on the system. This was a HUGE sell for us! He cared that much for a potential customer that he wanted to talk after hours to see we had our questions answered! We had our system installed a couple of days later and couldn't be happier.

Great customer service.

Vector Security has installed and maintained our company Security Systems and Card Access system. Our company has seven buildings on our campus. All are card access controlled and each has an independent security system. Vector does a very good job of maintaining our systems and are prompt when we call them.

I have a Vector Security System installed in my house. I am very satisfied not only with the security system, but with the customer service provided to me by Vector. I highly recommend Vector Security to anyone looking for a home security.

Staff is responsive, no problem with equipment.

Great experience with every aspect of Vector. From the first time I was greeted by a salesman until the install and set-up, Vector was very professional, respectful and amazing to work with. We are happy to have Vector as our security.

David provided great customer service. As I requested info he came out to my property the same day and he was able to answer all my questions while giving me great deal. I also decided to use him for our store.

I am a new business customer and found the sales and installation staff to be wonderful. This system is a true value for a small business owner, especially the cellphone access features! Thanks so much!

Vector has really been there every time we have needed service. Our alarm panel has faulted several times and Vector always walks us through fixing the issues easily. The employees are kind and ready to help.

I very pleased with my system and the customer service. Mr ** who came to my house to explain all the options in the different systems was the friendliest person. He made me and my wife feel like part of his family. The installer was very professional when he came to my house. I've recommended two people so far to Vector Security. Thanks.

Overall, I'm very satisfied. There are some things I'm very happy about and some things that I'm not so happy about. For example, the customer service is great, and they stand behind everything they sell. I had trouble with my control panel, and they replaced it for free. However, I'm still having the same trouble with the 2nd control panel. I've just learned to live with it. Also, only some of the features work. I can't unlock my front door or turn on the light with the iPhone app anymore. I'd recommend them to someone else. However, I wish I wouldn't have gotten the camera. I feel like if my house gets robbed, it won't give me a good enough description of the suspect.

I would never consider another company or team. Steve ** very evidently cares about people and their safety. Accurate, friendly and professional. Very satisfied. Thank you Vector Security.

Many options to choose from in this industry for personal home security protection, but when it comes to finding people you can trust, this is the place to consider. This company was recommended by my neighbors and I am happy we chose Vector.

Thought system was beeping but found out it wasn't your system but one from an old system that should have been disconnected long ago. Will contact other system owner and have it removed. Thank you for all your help over the years.

Been a customer since 2008. Great service, great technicians.

Alarm installed in our home with professional service - all our needs were met.

Whatever the issue or question might be, Vector personnel are always friendly and accommodating. There is ease and comfort in knowing that Vector personnel are always knowledgeable, effective, and efficient.

Anthony is always so professional and knowledgeable about our security system. He spends the time to research the best possible solution for each issue that arises. Carrie and Wendy are a pleasure to work with and do assist with remotely correcting issues that arise due to battery and false alarms.

Great Service & Products! Thank you to Wendy, Anthony and Vector Security for securing our home and making the process quick and efficient!

Excellent company to deal with. Very courtesy.

Good customer service and response time.

Aaron ** and Frank the locksmith always go out of their way to help me and my customers. I've used other companies and they don't compare to the service I get from Vector Cape May team. Thanks.

From the first person, Mary and Ryan who came to talk to us about Vector to Robert ** and his helpers who installed everyone was so knowledgeable and professional. Ryan really sold us on Vector because of his knowledge and enthusiasm for the company. When Robert (Bubba) came into the house and started explaining things and installing it was a real treat. We felt very comfortable having him and his assistants, (sorry I can't remember their names) in the house. He worked hard and did an excellent job. Not only installing the system but explaining patiently how to work the system! No small feat to someone who isn't technology savvy! I will highly recommend Vector Security to anyone who is interested in an great product with exceptional employees! Thank you.

Brenda is a true credit to your company. She is there helping you through every step of the way. She return calls and follow-up.

I have been with Vector for my home for over 20 years. I would never use another company. As far as price, installation and service, they are top notch.

The representative Stone ** was extremely professional & thorough in explaining the different security features and the system as a whole. He carefully walked me through the setup process as well as the mobile app. The installation was quick and I have been extremely happy with the service!

Jeremy did an outstanding job!

We have used Vector for multiple locations around the country. They have been very responsive when needed and the quality of work for the most part has been very good. I often refer friends to them when they are looking for similar services.

I counted Vector on the phone & everyone I spoke to about my alarm was professional & polite. They had my alarm working again within minutes by talking to me on the phone. Great job Vector!

I must say that service is extremely important to me. Mr. ** and his crew were fantastic in this respect. As far as the product... I did my research and with past systems... nothing came close to Vector. I give them 10/10. Excellent!!

Sorry for having to write anything bad about this company. They definitely stepped up and took care of my issue. I wouldn't believe I would be recanting what I wrote about 2 weeks ago but I am totally happy with what I have now. Guess once the right people found out I wasn't satisfied, Mr. ** and crew went out of their way to fix my issue and they went beyond to make it right. I will be one to suggest Vector when I hear anyone shopping for a good system with good service. Thanks again for the professionalism and service to make things right.

I have been taken care of. You are the very best.

I have been pleased with Vector Security. The service has been exceptional since day one. All contacts have been very courteous and helpful. Very pleased with technician who changed our service today. Would recommend Vector to anyone wanting a security system.

Great service with great people!!

I have always received stellar service from Stone and his group. Even though I have had some equipment issues Stone and his staff have been Johnny on the spot to fix the problem. I have and will continue to recommend Vector Security to my friends and family.

Stone ** (our Vector representative), is nothing short of a class act! He took extra time to ensure we understood what we were getting out of our service package and is always a phone call away to answer any questions or service calls. Vector has been a wonderful addition to our business and gives us secured confidence when we're away.

Amazing company! Always helpful with any questions/problems. Stone ** in Tallahassee met with us and was so helpful. He even talked with our children and put them at ease after they were concerned about crime in the area. Anytime we have needed help they have responded quickly. Love our system. It even alarms us with weather warnings which is so beneficial. Cannot say enough good things!

My Service tech was great. Showed up on time and showed me the system and how to use.

Great customer service!

Your sales representative, Greg **, was very helpful and explained everything thoroughly to me when I purchased your security system. If I have any questions, Greg always answers them quickly and in a timely manner. I received a Christmas card from Vector Security in which Greg signed it and he wrote a personal message in it. That was thoughtful and a nice personal touch.

Technician was very friendly and went over all installations and changes until I was comfortable with the new panel. He was very thorough and professional.

Dexter ** was extremely friendly and helpful. He was detailed and provided great instruction on using new panel and access through Vector app. He made certain that all of our questions and concerns were addressed. We were very impressed with his level of service. Thank you.

Very satisfied with customer service and timeliness of getting with us to get this set up. Keith is very friendly and answered all our questions.

I'm happy to become a customer to Vector Security. I have no doubt I will have a great security experience. Everyone was great! Thank you!

The overall experience was very good and professional.

April ** is a pleasure to talk with. She always answers my questions and takes care of our needs in a timely manner. Every company should have an April on staff.

I prepaid for 3 years of service in advance. Once the 3 years was up I did not receive a call wanting to renegotiate the contract, I received a bill, at a much higher rate than was previously paid for. I contact the company and said that I was not able to even use the current system because of the size of my dog... Long story short, I have a security system that my dog sets off, with a wire running outside of my wall (crappy installation) and a company that now wants to turn my account over to collections (after I prepaid for 3 years) and they try to bill me at a higher rate! You lost me, as a customer. Come get your signs out of my yard. I will get another company that appreciates my advance payment and will not try to screw me with some fine print!

New installation and old. Moved location. Best customer service!!! Great staff, techs and office.

I have been a Vector customer for over four years. I was selling my house and buying a new home that had an ADT system installed. I wanted to stay with Vector and David ** was extremely helpful in getting me set up. I was particularly impressed with his follow-up throughout the process. The service I received from the installer was also excellent.

I am happy overall with Vector Security. Installation was smooth and the programming worked without hiccups. The keypad is user friendly and marks the zones in an easy to understand manner. I am giving a "satisfied" vs. "happy" rating because we have ongoing issues of the wind hitting a bay door in our warehouse, which sets the alarm off, police are dispatched, and we incur charges from the "police false alarm" department. I would have given an excellent if Customer Service followed up and scheduled a service call on last false alarm, but it is a technical issue, apparently.

April, unit programming person, provided exceptional service to me - a new customer. She has the attitude & patience needed to deliver an exceptional experience. Thank you April!

Had issues with the keypad going off. The signal was not strong enough, they put a new AT&T board in, system seems to be fine now. The installer Dave ** was fantastic, very patient and so courteous. He is a great asset to Vector. I only ask for him when my system has issues. Setting up the appoint I dealt with April at the Ft Lauderdale office. She is so nice and so pleasant, another great asset to Vector Security.

The technician was awesome. Very diligent. Did everything that he could to fix the issue so it wouldn't happen again. Check everything possible that might have causing the issue. Fixed the issue and it works perfectly now.

The installation was fantastic and the service is excellent!!

I have your security systems in many of our clinics and have had nothing but a great experience. We have been using Vector for 4 years now and everything from the install to monitoring has been seamless. We only needed service a few times and they are prompt and thorough. It has been my pleasure to find a company that works with and for you and is completely dependable all the way.

My family and I have had a great experience with Vector. One of my favorite features is the ability to receive updates via the Vector App (especially when there has been a power failure in your area), as well as have the ability to Arm/Disarm the security system from virtually anywhere.

My experience with Vector has been nothing short of fantastic from day one. I found myself in need of a system on very short notice. Someone was promptly scheduled to come out and review my needs and very shortly after I had my system installed. As expected, it worked exactly as it should when I needed it to. I couldn't feel safer now.

Overall service has been outstanding. I will be a long time customer.

I was one of the first ones to get the new digital panels and I was very grateful. They worked with my schedule and were very nice to my mom. They helped me troubleshoot it and I am very happy with it. They are on the ball with monitoring and I feel safer knowing I have it.

I am very satisfied with my experience being a Vector Security customer. The system works great and the company has always been helpful and easy to work with. Definitely feel protected.

Vector has experienced professionals that truly understand the value of customer service. My experience with two employees, Amy ** and Andrew was probably the best service I have ever had. They both were not satisfied that the job was completed until I was totally satisfied. They worked with me while I was out of town and they understood the importance and value of me knowing that my home was safe, secure and in good working order, no matter how long it took. They made me feel like my schedule was JUST as important as theirs. They were both timely, responsive, and were there for my convenience all while I was in another state! I would highly recommend Vector to anyone - they are a company that takes care of their customers from the beginning and throughout the relationship. Great job!!

I've had service with Vector for 13 years and proudly refer them. They have always been courteous, prompt, professional and keep me up to date when the technology changes to keep my family safe. I especially like that our new system reminds us to set it from our phone if we've left the house and forgotten.

Low battery. Changed it myself but had great follow up from the central station.

It took over 4 minutes to receive a call when I set off my security (system check). Once the call came in I asked the rep why it took so long to call me. Her response was they had high call volume. Unacceptable! So I hung up, tripped the alarm again and after 7 min. of no call from the monitor service I called back and asked why I did not receive a call. I was then told by Leslie that if a false alarm is verified and a new alarm is received within 4 minutes they are not required to call. This is wrong on every level. I asked for a mgr and was placed on hold an additional 8 min then the call was dropped.

Service rep was very helpful.

The alarm was installed in March, 2015. For no apparent reason the alarm would go off when walking by a sensor in living room. After an attempt was made for service, wrote a letter to company to stop service and informed them that it was more than we could tolerate... I removed the sensors and have been paying the bill. An attempt was made in December, 2015 to re-connect, however, a service date was not available until Jan, 2016. We have decided that continuing any relationship with Vector would be fruitless and not worth the trouble of connecting and waiting. The representative asked why I would pay for something that we are not using, cannot make that question up. Dumbfounded in Denville.

I called to upgrade our service, and could not have received better service. Owen ** has top notch customer service! He was kind, knowledgeable and super helpful assisting me with all of my questions as well as troubleshooting issues. The customer support rep that assisted me prior to transferring me to Owen was also amazing, I wish I could recall her name. I am very pleased with the support I've received from the Vector customer support team!

I had a home security system installed about a month ago. The tech was knowledgeable, friendly, and fast. I was recommended by a friend and I will recommend Vector to others as well. It's easy to use and I feel much better about leaving my older kids home alone now that we have security system and special password for possible home invasions.

Have a Vector system that was destroyed in a storm. They came and replaced for no charge. They only wanted us to renew our service contracts which we were not planning on changing companies anyway. Very satisfied with their professional personnel.

I recently has a new home security system installed by Vector Security. I was very impressed with the level of professionalism of the installer as well as the quality of work. All of this and at a better price than any of the other name brand companies I look at. I would definitely look to Vector again if I decide to go with home automation or a camera system. I have and will continue to recommend them to all friends and family who are looking for the added level of security that a new home security system offers.

Since purchasing Vector Security in June of 2010, it has been a complete nightmare! From the moment the salesman left my door, the lies and shady practices began. I provided the representative with a check that was pro-dated for seven days out because I was told that that I had seven days to cancel the service. If I chose to cancel the service, the check would be destroyed. Both were lies. The company cashed the check within two days and I was told that I could not cancel the service until the contract ended. I was basically trapped into this contract!

I had issues with the equipment in which this company would not fix. I was told that I had to finish out my five-year contract before I could cancel my services. When I call after my contract was up, I was told that it had automatically renewed. This was not made clear to me when I signed the contract and I'm sure this is something that stands out. Now my paper copy of the contract is unreadable. I believe this is a company with no ethical standards.

I am a senior resident at the Carlin where these people are the security agents for the cameras in the lobby, elevators and front door. I have watched people enter my apartment on camera. They never seem to alert the building managers of the entrance of unwanted guests. I believe that I am the target of a group of the residents who have an alternative lifestyle. They just want to run me off the property and no one is helping.

I received a letter in August that they could not process a recent electronic account debit. I wrote to their office in Warrendale, asking to be changed to paper billing. Nothing happened. I also sent them a check for the month's service. I then received a similar letter on September 22nd; they again could not process my electronic bank debit. I spoke with Janette ** who was with the Warrendale office, and she promised to change my billing to paper. This has not happened yet. I sent them a check for the September balance.

This company is a complete and total rip off. We moved out of state, and although the company cannot provide service at our new address, they refuse to work with us on a cancellation due to the fact that they cannot uphold their part of the contract. I was told that my contract is with the address we were at when we first received their service, not with us as customers. DO NOT USE THIS COMPANY. THEY DON'T CARE ABOUT THEIR CUSTOMERS and you will pay dearly for it.

A kid wearing a Vector Security shirt went door to door. As he approached me, I asked if he had a permit, which is needed for soliciting in this city. He said he sure did, then showed me his Vector Security ID card. I cleared up that I meant a permit from city hall. He said he trusted his bosses, who told him the permit was in the mail. (Hmm, a minute ago he thought his ID card was the permit.) I said he should wait till he has the actual permit, so he can show it to folks as proof. I don't believe he has one. He came after city hall had closed, so I couldn't check on the spot.

Be careful of this company. I had a three year contract and didn't read the fine print. After the three year contract was up, they automatically renewed for another full year. The fine print states you must provide 30 days notice before the end of the contract regarding discontinuing service. Once you have been automatically renewed for a fourth year, they will not financially prorate the fourth year. That is, you will be required to pay the full year, however, they will end your service if you desire. The automatic renewal was not explained to me before I signed the initial contract. Disappointing business ethics by Vector Security.

Beware - the worst of all security services. I wanted to install a fire alarm to my home security system. They would not give MY SPECIFIC installer code, so that I could link the alarm to my home security system. AVOID THEM AT ALL COSTS. They are a bunch of thugs! They want me to pay them to install the alarm at twice the price.

Had a severe storm with loss of power a month ago. Just received a letter from Vector that my phone system is not communicating with them since the storm and suggested I call them immediately! This was a month after the storm! I called immediately and they told me this happened with so many people that they could not call all of them and needed to send out letters! Have that never heard of renting a call center to perform this task for them! I tried to schedule a service call but no one was available for another five days! And this is a company I trust to keep me secure!! My service has not been dependable for over a month and I am notified via mail because they are too cheap to pay employees overtime or rent a call center to provide this service. Leaving this company immediately!!