Vector Security Reviews

Our daughter is a previous employee of Vector and suggested we try them. She also had one of their systems in her home and was very satisfied with it. We were not happy with the ADT system and decided to follow her advice.

Alysia ** is awesome. She responses in a very timely manner to my emails and follows up to let me know when the task is complete. We have had Vector for many years and would recommend to our many colleagues.

I chose Vector because of the good reviews which I read on the consumer report. When I first spoke with Mark, the salesperson he was informative and friendly. Jeremy was great! He explained everything to me and he was very professional and friendly and personable as well. I would tell friends and family about this company. I give it a thumbs up. Thanks for everything guys.

I have been a satisfied customer of Vector Security for about 30 years and also use your system at my office. We have recently decided to delete our landline telephone for the house and had Tod set me up with a cellular communicator for the alarm. Greg, the technician had it installed and tested in no time! Thanks for all you do.

Our builder used Vector. We liked the service and assurance of safety. Therefore, when we wanted to upgrade since we are away a lot, we continued with Vector. We are very pleased with the reps, service people, and the product.

The Vector Security technicians Darren, John, Kyle and Dave ** were great! They efficiently installed our new alarm system and cameras and gave us thorough training on the website, app and the local system. We could not have been happier with our install and experience. Thank you Vector Security!

Vector came and installed my cameras and the technician was great and thorough and he explained everything and was very neat and efficient. I would recommend them to everyone that needed any type of security work done in their home.

Builder of home chose and installed the security system when house purchased. Tech was on time and replaced smoke detectors and tested each one. Service was great. Answered several questions about existing and new modern system. Service today was excellent.

I chose Vector because the prior owners used this company previously and I wanted to keep things simple. I'm happy with the product so far. The salesperson was great and the installer was also great. Both were courteous and arrived on time. Both were patient and completed the job exactly as discussed. I would definitely recommend Vector security to friends and families.

They advertised in my area, and sold the product well. I am pleased with the product and would recommend it to my friends and neighbors. Aj came and was very professional and polite. He made options available to us. If we move we will bring the product with us to our new house.

We chose Vector Security more based on price and availability. The gentlemen who performed our installation were on time and a real pleasure to talk to. They were very knowledgeable about the equipment that was being installed and even made a few recommendations that might better fit our application. I appreciate the time they took to discuss and explain the system and equipment, and walk us through the setup process for users and the Vector console and app.

I used to have ADT alarm system for a long time. It was old and we hadn't use it in a long time and when a alarm man came into the subdivision and talked to us I figured it was a good time to have them update the old ADT alarm since the Vector contractor said he was able to used some of the old equipment and add more to what we had. I said have at it. I like using my alarm.

Vector has consistently proven to have the expertise in my home security system, on which I have come to rely. From phone support, to smartphone and computer interfaces, when I have questions or when I customize my configuration, I always get help I need in a very speedy and efficient manner.

I was notified of arrival on time. Very polite & professional. Installed the system very nicely, hung the wires up nicely. REmoved items I no longer needed for the system. Informed me of additional services available to me. Demonstrated the new system & how to use it. Ive been with Vector for 20+ years & have been happy with the service & the systems the entire time. I constantly brag to other family members & colleagues about how good the service is with Vector Security & that they should use it.

Service today was fire inspection. Was very good job and great information given. Technician was very knowledgeable about system and was willing to call another technician to answer question I had on a unrelated system. Great customer service. Technician also helped to update call list information and remove people and add new. This saved us additional calls to branch and precious time.

Researched other companies online and found Vector Security to be the most reliable trustworthy and highest rated company. Ed ** came out initially and we were satisfied with the packages offered. Jim arrived a day later and thoroughly explained how the system works and both went above and beyond in their duties. Rapport was easily built and questions were answered and understood. I would definitely recommend Vector Security to friends and family.

It was recommended to us by a close friend who was really happy with the service. Everything went well, I'm content with the company's hospitality. Will recommend to others. The service was great, showed us how to work the cameras and how to work the app. Extremely pleased.

Other family members, parents and brother have Vector systems. Both highly recommended using Vector as our source of security alarm systems. Plus we are concerned about how the neighborhood is starting to change. Thus we feel safer now having the Vector system, even if we are away from home.

Pricing and installation options. The available options and monthly pricing are reasonable. I would like to upgrade at some point to the cameras and enjoy being able to disarm with the unlock feature. Installation was easy and I really like the feature with the app.

Very happy with the system also with the people especially Frank very nice gentleman, always respond real quickly back, good hardware, was able to move up in the insulation for me very quickly as I needed it. Had a problem with ADT. Don’t like them very much. They are complete idiots and I would never go with anybody else. I am very pleased with Vector Security. Good.

The technician was very professional and explained what he was going to do on the service call. He was very knowledgeable about the alarm system. I am very satisfied with the service provided by Vector Security. I have no recommendations for improvement.

Vector was the incumbent provider and we have maintained the equipment and service since moving in 10+ years ago. The equipment is antiquated, yet still functioned until the recent change of our cable modem. The service has always been great, and today was no exception.

My son out in California already had Vector as the alarm company in his house and recommended that I get an alarm in my house since I'm living alone after the passing of my husband. Now feel more security with the alarm system in the house and use it every day.

The Vector Security technician was very respectful, professional, and thorough in his inspection. The job was well done and I am happy with the efficiency of the inspection. I guess we will do it again next year. Thank you for your efforts today and your hard work.

He was very knowledgeable. Jeff knew our system well and found a solution in no time, wonderful! Vector has been always great. We had them from day one and still deliver excellent service. Every tech has been very helpful and pleasant to work with and timely in their service, I will recommend the company to all my friends and family.

I have been with Vector for almost seven years and are very pleased with our technician, Andrew **, today. He was super informative, more so than our experience in the past, and so patient. We are very pleased with our interaction and the job done today.

I had My Security install Today and it went great. The technician was thorough and answered all my questions. He was clean and was very detailed. I am very happy with everything that was installed today. My alarm system is very user friendly and easy to operate and I would recommend Vector to any person interested in an alarm system.

I had a great experience with the technician. He was knowledgeable and explained the process. Would recommend him. He arrived early which helped with my schedule. Inquired about adding 2 cameras to my home. He said he'd have someone contact me.

For the service you supply. Tim was very nice and was knowledgeable about his work. The work went very smooth and he keep his work area clean and orderly. He explained how the system works and showed us its capabilities.

Recently we found out that our alarm could be communicated to the central station without a landline. We decided to add the cellular feature to our home security system. The appointment was on January 24th 2018. Service has been good. Appointment went good. The servicemen were professional and courteous.

Chris was very quick, neat and professional. We have been customers of Vector Security for a very long time and see no reason why that would ever change in the future. Have and will continue to recommend to family and friends.

Mr. ** provided superior customer service. He is very well versed in his craft and provided much needed assistance and guidance. When I have future need for service I will request him by name. Been a Vector customer for 18 years.

I have been with Vector for a long time. It was time for me to upgrade my system. The technician, Rigel was quite helpful and patient in helping me to understand the new system. I am not a tech savvy person, so Rigel took his time and explained the working of the system sometimes having to repeat the information.

I have been using this company for 4 decade and very pleased and always polite and they take the time to explain and go over the service with you before leaving and to check everything before leaving and to go over the paperwork also.

Jeremy did an outstanding job, working well into the evening, and his family time, to assist me with resolving the connectivity issues with our system cameras and our new cable modem/router. He is a great asset for your company and should be recognized for outstanding customer service!

Chris did a very good job on the project and on our install. He listened to what I wanted and kept me involved. He help study out equipment location, and studied wire location. Very good employee for Vector. Thank you.

Peter ** was very helpful with everything. His service was excellent! He went above and beyond to get our system up and running. I want to thank him for everything he did for SunCoast. I would recommend him to everyone. Thank you very much.

Terry called before he came to appointment - I appreciated it. Very helpful explaining the system and options to upgrade. There have been a lot of break-ins in our area so I now feel much safer. Thank you. He was very friendly.

Very happy with the customer interaction with the technician. Technician cleaned up after himself walked me through how to use the alarm system in the garage. Very happy with both the garage installation in the main house installation of the cameras. Very pleasant to work with.

We had Guardian force security for years and have had good service with them. We was impressed on the new system and the options we have to help make our property more interactive. We are looking at adding a few extra security devices that was brought up by the technician, Patrick, To help ease our minds (wireless panic buttons) for when we are working alone after hours or walking the property.

Excellent Service Sales and Install. Chuck was professional and helped by explaining how to proceed after he left. He was also diligent on letting us know how the internet worked with the system. We are pleased with our system and your company. Hope your company kills it in 2018 and you are getting some humor.

About ten years ago a representative from Vector Security was in our neighborhood knocking on doors. We decided to go with Vector. We have stayed with Vector through the years. For the most part we are happy with the service. A few times we had problems with the system that disappointed us but we have been happy with the technicians who go above and beyond to fix the problems.

Here at the Palmer residence, we have had Vector for many years. As Mrs. **'s assistant, Vector has always been easy to deal with and priced fairly. The technician was extremely courteous and professional. They were flexible with my schedule as well for the upcoming upgrade. Thank you!

We have been with Vector Security since 2001. The system we have. It Has been very reliable. Also we have been able to add to it when we added several sheds to our property. We live off the beaten path, so it give us peace of mind when we travel.

They are on contract with Railworks Track Systems, Beaumont Office. They maintain our alarms system and can always be reach in case of an emergency. They do good work and are always courteous. Alarm is usually in good working order, and maintain well. Keep up the good work, and professionalism. Thank you, and goodbye. Peace out. Amen ha Cuna Matada.

The tech was on time. He installed a new systems and was able to make compatible with doors and window sensors with one key remote and smoke detector. Alarms for all was tested. The tech did show how the new systems works (one on one hands on training). We also went over the mobile app and it to work. KUDOS to the tech.

This alarm was here when we move in and has been working fine just getting age on her and it's showing the window sensors are yellow from the years of sun beating down on them. All working just needs to swap them out when the sun completely destroys them as needed. Until then we just keep the batteries changed and alarm system keeps on trucking.

Peter ** was excellent! His service was top-notch... and I would recommend him to anyone. He was thorough and explained things very clearly. He also had a very pleasant way about him — friendly and easy to work with. I look forward to using the new system now that Peter showed me how to do it. He even offered to make himself available to answer questions after he’s gone. I may take him up on that!

I really love Vector. I like how prompt the service is. Something was going on with my system and after I called they sent someone right away. Not only did he get to me fast. He was very knowledgeable and he checked my entire system. Oh and he smelled amazing. They seem to have great people working for them. Thanks Vector.

Just putting it out there that you guys are great! You now secure our home and our business! The technicians and salespeople were very professional and down to earth, they explained everything we needed to know and more! Thank you Vector!

We had another company at first that had promised great service and as well a great product but it turned out not the be the case. Soon after the alarm was put in the problems began. The alarm did have a lot of bells and whistles and was just too confusing. When problems with cellular connection dropped the alarm became problematic and after a couple of weeks it had to go. Saw Vector people at a house down the road and got you to put in a better alarm the following month where this one fit in. Vector is easy to use and simple. It's been in for over three years and only needed sensor batteries replaced.

My interactions with Vector service people have been excellent. Our service man Oral has been outstanding over the years and we have built a great relationship with him. My only complaint is that it sometimes takes a long time to get an appointment.

Peter ** is an excellent installer. He was patient and answered all of my questions. Good customer service is hard to come by these days so it's great when you have an installer like Peter who’s customer service is great.

We love working with Frank. He is very friendly and very knowledgeable. He always explains everything to us in terms we can understand, not always an easy thing to do. He is also helpful in providing additional training when we ask.

Delores ** was excellent. I recently requested an alarm certificate and she was prompt in getting it sent over via email. I appreciate all the work that goes into having great customer service. Timing is everything, and often times it's hard to get a response. But not this time. Thank you very much Delores!

We had an existing Vector system & wanted to upgrade to a newer wireless system that would allow us to upgrade further in the future. Peter ** was the person who came to install the new system. He is a very pleasant person to deal with and obviously enjoys not only his job, but also working with folks. It’s refreshing to deal with someone who is so positive about everything who is also patient and makes sure we understand how the system works. He has a tremendous sense of humor and an infectious laugh in addition to being very knowledgeable and professional. What an enjoyable experience!!!

Ed and Todd came to our DairyLand and walked thru the job with us. Once completed I was very please how the wiring and cameras were installed. Connection to our phones also. We will be having work also completed at our home. Thank you very much for the work completed.

It took several months since I changed my service to correct and change the billing due to service change. Finally, today, I spoke with April ** from service who was able to answer my questions and assist me to finally make a payment to my account. April went above and beyond to assist me today. It was a pleasure to speak with someone who knew what she was doing after months of going back and forth with the accounting department with no resolution. In today's climate, it is rare to find a dedicated employee who is a problem solver and is customer service oriented.

Mr Greg ** did an excellent job. He was very polite, knowledgeable with a great personality. He discussed all the upgrades and features and also offered discounts. Even though I did not accept the offers he still has my recommendation. Can't ask for a better tech.

We was in the local shopping center where we live and was entering into a drawing to enter to win a big John Deere lawn mower. We didn't win the lawn mower but ended up getting a free alarm system. We had another alarm company already in the house that was a old alarm nothing fancy. The Vector alarm is easy to use and it talks when the doors open.

The salesmen came here telling me how good the service was and that I did not a home phone. And of course that sold me with the doorbell and camera, and that you could answer the doorbell on my cellphone from home or away.

Vector was recommended to me years ago by people I highly respect. My interaction with Vector staff over the years has been a 5 star experience. My technician, Frank **, has been taking excellent care of me for years. He's professional, warm, friendly, and patient. Those same qualities describe Chris **, who recently installed my wireless system and security upgrades. Today I received exactly the help I needed from Tiffany in the service department. She went above and beyond anything I would have expected to help me clarify some issues. All three of these wonderful people have helped me feel cared for and protected. I treasure my relationship with them.

Your associate was very professional, he was on time, he got here at 6:44 AM for a 7:00 AM appointment, identified himself and walked around and identified things that were missing, the contact magnets, fixed them, gave us a zone list that Vector never given to us for over 11 years we have been living here. The most professional Vector employee we have had in about 12 years dealing with Vector.

Kudos to Greg and Vector Security. He was at my door right on time. He had his booties on when he entered my home. He installed my camera right where I wanted it and programmed my recorder. He gave me a demonstration and helped set up my phone. Finally he cleaned up all the dust inside and out and left it like he found it. Couldn’t be happier.

I called and asked for a copy of my Alarm Certificate be forwarded to my insurance co. required by the insurance policy. This was completed immediately and your representative, Agata ** was extremely courteous and pleasant! Agata is as asset to your company.

Overall I had a great installation experience. Peter was prompt, even early, very helpful in explaining the tools, and overall very friendly. He did a thorough job walking the house and ensuring everything was working properly prior to completing the job. I would highly recommend Peter and Vector again.

We had our system inspection today for the first time in 14 years and the technician told us that it was like it was just installed, Allen was very pleasant and very knowledgeable of the questions we had and was helpful in suggesting some of their new products.

I have had Vector for about 18 years, they have always been a great company. Very pleasant and helpful. The salesperson, Jeff was knowledgeable and helpful. The technician was also excellent and efficient. It was an all around great experience.

Technicians were professional and on time. They were not provided the details of the initial setup discussed with sales rep. They have to come back at a later date to finish installing all parts as they did not have all ordered.

Vector Security took over Security Associates which is who I had for 20 years. The telephone customer service experience was not good but the actual tech was excellent. He took the time to test everything, we figured out which zone tripped and why it tripped, and he recommended to go wireless. He changed the battery, explained everything in detail. He said he would contact a sales rep to contact me for a wireless system, gave me his honest opinion. I knew the system was old and probably needed an upgrade and now I know what to ask for.

We chose Vector because it was already in the home. The service has been nothing but wonderful! They came out, showed me how to properly work our system and also informed me of everything Vector has to offer! I would recommend to anyone looking for a security system!

Our community selected it. Vector took over for the Certified Alarm Company, the original alarm company that the Builder contracted with when he built our home. The service we have received from Vector is superior to Certified Alarm company. Thank you.

Prior experience with this company and their service is always excellent. This is the second house that I have had them to do my security system installation. I have been a satisfied customer for over 25 years and they have never let me down.

My install went great. John and James were very professional. Clean and considerate of house. Todd was very knowledgeable and explained everything well. I decided to switch services because I wanted to upgrade and likened how John is very professional on another job I saw him on.

Cameras installed in a clean and timely manner. Tech showed how to use the product and we coordinated the camera angles and names and use. Howard is always a pleasure to have on a Vector job. Product is what we imagined it would be. Motion detect is a nice feature.

The lady on the phone, Lupita, was patient, knew the system, and totally professional. We worked through a tech issue, and a billing issue too. Total pro. GIven she is your front like the company was repped VERY well. Nice to have a real person on the other end.

Called Vector Security for service yesterday evening and was very impressed with the fast response I got when they told me they could come out the next day anytime I was available. The technician called ahead and was very prompt and professional, he found the issue right away and fixed it. 5 Star tech and a 5 Star company.

Greg did a good job on maintenance check. He was on time, completely checked my system, and heard my concerns. He was told when the alarm went off, the monitoring station never contacted the police department. He states he will be looking into why that was the case.

Vector was recommended by my aunt a long time Vector customer. New installation. All went well and I’m happy with the product and service. No problems with the system. I like the app and Alarm.com website very much. Thank you.

We have been with Vector about a year. The Equipment includes Temperature Monitors in several coolers where Thousands of dollars of Meat and Poultry are stored. It has been successful in notifying us when cooling units went down this past summer saving my business any unnecessary major expenses.

The technician showed up within the specified time range, called ahead to notify me prior to arrival. He was able to quickly determine the issue and provided a fast solution. He was polite and respectful and I had no issues whatsoever to the service he provided.

Came out after system test showed weak signal message. Addressed all issues and questions very well. Described system features and explained additional options available. I have been very happy with the service and the professionalism of Vector Security service technicians and the fast response of Vector's monitoring.

I had several telephone conversations with Douglas ** who was extremely helpful and most pleasant. He helped me solve my problem and for that I again want to thank him. Vector Security is very fortunate to have Mr. ** as an employee and member of its staff.

David ** is the best & most competent and courteous staff representative I have ever encountered from any company, no brag, just fact! This was the third time he has conducted a service call to my home for various reasons and every time I have been very satisfied with his professionalism. I hope he will continue to be in your company for a long time. Give him a bonus if at all!

We needed up with Vector service after having ADT security. Vector came into the neighborhood with a new model alarm service and cheaper price. Alarm service does what it's suppose to do and works great. Alarm works good.

I chose Vector because they are my alarm company and I feel very confident using their services. The technician worked very clean and I was very happy with the installation. I would highly recommended this company to anyone looking for an alarm company. They do the job right the first time.

First two years of contract was fine. System started posting errors. After three attempts to correct in 90 days. I gave up and tried to cancel acct. Retention department made offer to correct. While waiting for the required new paperwork Vector continued to bill at current rate knowing the installed system was not functioning. The system has been powered down (per Vector). This has been ongoing since July 2017. I've continues to pay but received no service or credits and they won't cancel the acct.

Vector Security system was already installed when I moved in. Interaction with staff in the office so far has been great. Derek was the tech who set up the system. He was very helpful and professional. Made sure all my questions were answered and explained how to use the system very well.

They greet you by name. Technician explains what every thing before they do it. Cleans up after the job and makes sure you are satisfied with everything they have done. They take the time to explain any additional services that are available for you. Good reputation, excellent service. Technicians are informative friendly and punctual.

The technician was very polite and extremely knowledgeable. The equipment is of very good quality and we have not had any major problems with the equipment. We would definitely recommend Vector to our friends. The alarm system works very well and it is very user friendly.

I got my Vector alarm after the next door neighbor had the service installed and recommended me as a potential customer. I had the service installed soon after and have been well pleased with it... Happy with alarm... happy with service... happy with Vector alarm... happy with all.

Since November of 2017 I have been contacting Vector. Regarding the transferring of service to a new location. December 2017, we had a appointment with Vector to come and remove the equipment to take to a new address, that never happen. Since I explained to Vector that I was going to be at the new address, I would need a call before the tech arrive time, well he call when he was at the new house, I asked for him to wait, that I was on my way, he left and didn't wait. :(

When I moved into my home I went shopping for a security system. Vector seemed to be the best priced system for the money. I pay what I believe to be a high monthly service charge but it has been worth it. They respond timely to requests for service. I am very satisfied!!!

We did not choose Vector but were handed down from CV and then Security Associates. We are extremely happy to see the return of our favorite technician, Alan **. He immediately discovered the problem and replaced and tested the bad sensor. Although we considered trying Xfinity security, now that Alan is back, we will remain with Vector as long as he is there. We wish to have him for all our service needs if he is available.

We originally chose Vector Security because they offered more features than the competing companies. They always contact me quickly when the alarm goes off. The staff is very professional and proficient and pleasant. I would recommend this company to others with no hesitation.

I just want to thank everyone for the fast service. I called this morning and my tech Kraig ** has already came to my house and changed my battery and checked my signals. I really appreciate 21 YEARS of amazing service and thank you Kraig for being so kind.

I was very satisfied with the installation of my security system. Rigel was on time, very informative and wore shoe covers to keep our new home clean. He also gave recommendations during the installation that helped us make final decisions. I would recommend Vector to my friends.

The Alarm install by Vector went very smooth. Bob Arrived on time with the correct parts to fix the alarm. The alarm was installed without disrupting regular business functions and cleaned everything up after he was done. Thank you for fast reliable service.

I called customer service on January 5, because I was locked out of my house, as I always walk my puppy before turning in for the night and usually close my door by the keypad, and upon my return I was unable to enter my house using my passcode or the key to enter, however, I never walk without my cell phone and was able to call Vector Security for help. My first encounter was they were unable to locate my account in the system, after several minutes a supervisor was able to locate my account and I was told I would get a call back from service department which I did.

The system was in the house when we bought it. We decided to keep the system and have been very pleased throughout the years. We really have not had too many problems. Vector has always been helpful with the problems that have occurred.

One of our clients worked for Vector Security and recommended using them for our new location. Working with Mike was excellent and pricing was very affordable for what we needed. Installation was very clean and professional. I have and would recommend Vector to others.

Evan showed up on time and was very knowledgeable. He answered all of my questions with no problem. He did a very good job on the install and got the camera views I was looking for. I would highly recommend Vector Security to any friends and or family.

We have had Vector in our vacation home for 4 years. We like the phone app and alerts that's let us know that there are problem and we can call for service. The service are prompt and call when they are on their way. We also have the same system in our main home as well.

The technicians did very well and worked well even though it was very cold in the building. They were very informative on the system and made sure everything was secure. I would recommend Vector Security to anyone. I'm very happy with the service.

I truly love Vector Security, I really like that whenever I have called for service, I am always greeted with a very cheerful customer service. I called today because of a beeping sound that cannot be silenced. Dyan was able to get someone over here so fast, which is good because the beeping was very annoying. Thank you Vector Security for prompt service and excellent customer service.

Jon and Chris were very professional and knowledgeable. They were very friendly to our staff and went out of their way to make sure not in inconvenience anyone. I would highly recommend these guys for any fire inspection that needs to be completed in a sensitive environment like Signature Health. I am requesting these guys for our annual Ashtabula inspection every year.

We have been with Vector Security for a long time. Jeff ** did a wonderful, rapid response when in dire need of getting newer cameras immediately the same day he came out to the house and made sure at least two of the newer outside cameras were installed that same day. JEFF made sure that Rick had the hours to complete the vital part of the job in 3 days. There was an attempted break in and so it was an urgent matter. JEFF listen to the customer and he acted upon it in a very professional manner. We got service immediately and we ordered more cameras and break the glass types of prevention for in the house as well.

When the house was built, Vector did the install and was kept through the years. Service has been overall good. I've had an issue with office communication and finding a solution to our problem. The techs have been great.

We had an alarm issue with the second floor smoke detector. The tech came and replaced the batteries even when we first called the monitoring center said that sensor was bad. The tech Terry determined that the sensor was bad and checked the system. This restored our confidence with our service.

Agata ** was very helpful providing the insurance certificate. She was very professional and helpful. I would for sure recommend Vector to friends and family. I am very happy with her performance. Very good job and delivered the outcome according to the deadline she promised.

The technician who serviced my unit was diligent and persistent! He identified two additional problems with my system beyond what I had requested and worked tirelessly to solve the issues. This is what customer service is all about! Well-done! Will recommend service.

Lupita was excellent, courteous and highly efficient!! Continue to assign Lupita to ALL of our calls!! Lupita understands customer deserve results!! She delivered!! I called also regarding each of my four properties covered by Vector. A service call for my Annapolis property was scheduled for January 23, 2018 between 12-4.

Chose Vector because of reputation and professionalism. Interaction with staff has always been first rate. Today's tech, Jonathan ** was OUTSTANDING. Would like him to be our tech for all calls. Would rate him 10 stars!!

Extremely pleased with technician staff. Especially Steve and Chris. Always helpful and pleasant! They know how to troubleshoot problems and get the job done right, the first time!!! However, on a separate note: Suggest that the customer service telephone call in times be shorter. Not good customer service to keep clients waiting on hold for over 30-40 minutes, before even answering the phone. Maybe Vector should hire more telephone reps?

I am very pleased with the security system. This is my first security system installed in my home since my purchase in 2005. The installers were courteous, polite and friendly. They were very knowledgeable about the system and explaining how the system operates. The installation was completed in a timely manner. Their system is very easy to operate for someone in my age group. It was a great experience overall and I would recommend this Security company to anyone.

We were already a client of Vector Security. Communication was excellent with Howard ** on a daily basis and during installation of new equipment. I was very impressed with the cleanliness during each area worked on (a tarp was laid down and debris swept up each time).

Very satisfied with the alarm technician. We had an appointment scheduled for a later date, but the technician was able to come out earlier. Technician was very efficient and corrected all issues and made sure everything was working right before his departure. I'm satisfied overall with Vector Security and I would recommend them to anyone.

We first started out with another alarm security company whereas we had for several years and got tired of fooling with them because they month price keep getting higher all the time and we just got plain tired of that because I'm not made of money. So when Vector alarm came around the town I jumped on the service and been happy because ever since I've had the system the price has been the same and they even check the alarm for inspection once in a while.

Had Vector before, but went to bundle. Did not like it so wanted to go back to Vector. Vector always monitored us so well, whereas the other provided did not. I would highly recommend Vector, they make you feel safe.

Chose Vector Security because they are in and around most of Valencia Cove, our community. The installer was very nice and worked efficiently. He explained everything clearly. It took some doing to finally get the Alarm Certificate for my insurance company, but I finally got it. Otherwise, everything went smoothly.

Always have had excellent service on phone and with installations and upgrades. Service people are very polite and inform me well about activities and needs with very good suggestions. Always very clean and kind with service. I recommend Vector to everyone with whom I speak about security systems with highest praise.

Very prompt service! Received my request within a matter of minutes. Very polite and prompt. I use Vector for my personal alarm as well as having to deal with them on a business level helps when the service is outstanding.

My mother already Vector Security in the home for over ten years up until she passed away and we decided to call and have the alarm upgraded to the newest model. We like the new model system. I like my Vector alarm. Happy with the alarm. Happy with the Vector alarm service.

We are very happy with our service. The techs were on time for our appointment. The called to confirm the appointment the day before. They tested our system to make sure it was working properly. Very professional service from the whole Baton Rouge office.

Good customer service. Come take care of the problem really fast. Technician was here on time. Would recommend to other people. Great service. Is a great alarm system and really easy to use, the app is really helpful and easy to navigate.

We always have a good experience with our Vector Security representative. He explains everything he is doing and makes suggestions on how we can improve the action of the system. He makes sure we understand everything he is doing and thanks us for being a customer.

We got Vector after having another security alarm provider. The other company monthly price was going up almost all the time and Vector salesman say price never change so we chose Vector alarm system. Only thing we have to pay is maybe a twenty five dollars trip bill for service when it's needed.

Vector acquired our alarm company. Very happy with the updates. Someone broke into my home about one year and half ago and the alarm went off and saved my home. Police were dispatched very quickly and check out my home to make sure nobody was still in it. They left without getting anything. Very pleased with the service.

Extremely professional and helpful during the install. The sales manager was also on hand assisting. Were patient and answered all questions. I would highly recommend Vector Security to any commercial facility looking to upgrade their current system or install a new one.

I’ve known Greg since high school and knew he worked for Vector. I decided to get a security system and he was the first person I called. He was extremely knowledgeable and helpful. The install went great and he taught me how to use everything easily. I would recommend to anyone I know.

We already had Vector security and trusted it to protect our family and home. We are so happy to have had Frank install our system. His experience shows in everything he did in our home. We are grateful to have our home protected against fire and burglary. Thank you for your service and professionalism.

The security alarm was already in the house when we bought the home. We been using since the day it was turn on. It's been working ever since then. No issues, no troubles. Everything is working as it should everything is all good... Everything is good... everything.

Sales Representative came to my house back in two thousand ten. He had a good presentation so we decided to go with Vector. My interactions with Vector Security's staff have been great. Technicians are on time and they usually call in advance to let me know when they are en route.

I choose Vector Security because when I did research I found that Vector would be best for me.The Vector installation went very well, the technician was great and explained everything very well. I would definitely recommend Vector Security to a friend.

The service was chosen after meeting with Vector salesperson and learning that some of our church members and friends already had the service. We use the alarm every night and don't feel right if we aren't able to turn it on for whatever reason. We are happy with the alarm system.

Just saying thank you to the Vector staff for being so great! You guys make me feel safe about leaving my house and your install tech was great and very quick and efficient! Thank you again for all that you do.

Vector Security is a great and professional company. They provide excellent service. The tech that came out today was very professional and thorough. I am very pleased with my service. He was prepared and knowledgeable. The lady that scheduled my appointment was very nice and had great customer service skills.

Vector is a wonderful company. The technicians are always prompt and very thorough checking and letting me know about new products. They are always on time and helpful with my questions. GREAT COMPANY.

John has been to our house now 3 times for service. Each time he has been very helpful and friendly. John has been very professional both in attire and conversation. He displays a passion to leave a home with his clients pleased to be a Vector customer.

Referral from DirectBuy. Vector Security has always done a great job and service has been great. Always very nice and on time for service. The tech was prepared and on time. Anthony was the tech that came out and he was very professional and thorough. I'm very pleased with my service. Could not ask for a better alarm company. I would refer my friends and family to Vector at any time. Very very happy.

We chose Vector because it was part of our neighborhood security system. We are very satisfied with this company. We had Zane as our service man and he was wonderful. He was very polite and knowledgeable and answered all my questions. He was also very neat and clean while he worked and wore booties throughout the house. Everyone so far in this company and been very nice and helpful. We are very satisfied with Vector and happy to have them as our security system.

We have used Vector for many years, having switched from ADT. We have been pleased with the service, including the service call today/January 16th. Vector has been attentive to our service requests. We have no intention of switching home security providers.

Technician has been wonderful and efficient. The company's selection and hiring of employees has been very good. We have only had service calls a few times and each time they fixed the system and we haven't had the same issues since then.

We have been with Vector Security about 14 years, Very Satisfied with the service. Prompt calling from central station when any issues happen with the system like low batteries. Which we had service today for. We added a smoke detector to our system as recommended by the technician for extra safety.

We got Vector after a friend from work suggested Vector alarm to us after we heard about a lot of criminal activity going on in the surrounding areas where we live. We checked around with other alarm company also. We heard and read great things about Vector alarm and that is what really helped cement our decision to go with the alarm company.

We recently purchased Alexa and we love her she is so much fun, we found a lot of useful skills that will make our lives easier. My daughter age 8 recently found that Alexa can help with homework, like math and spelling. My other daughter age 13 use the cooking skills. She now can boil water. I of course I love it with my alarm system and am looking forward to so other home automation.

My neighbor had Vector and recommended them. I've been with this company for about 8 years and have never had any issues and more importantly they haven't raised the prices every year. Technician showed up right around the scheduled time and was friendly.

I get Vector alarm because a lot of people at my job have the Vector alarm for their house. And also the ADT company is charge a lot of money with the stuff that look like old part. I like the alarm just it take a lot of people to talk to when we have to make call when alarm need fix.

It was recommended when I moved into the home in 2007. It has been a good system and has performed well. I have not had any issues with the system. I have been a homeowner since 2007 and Vector Security has been with the house.

Neighbors recommended. Toni was a great sales representative. Always returned my calls. The install techs were great. Professional and courteous. The techs were knowledgeable and tidy with the work. Very patient with me in explaining the system. I would recommend the whole team of Toni, James, and John.