Vector Security Reviews

Contract was better than others. Service is good. Installation Department worked long and hard to complete the installation in the time committed to us. The service technician work with us to resolve issues with the App as well as the keypads controlling the alarm system.

I got a call from Vector about a low battery on my motion detector in the living rm. They said that a tech would be out to change the battery. They sent out Darren. I was pleased with this tech. He fixed the low battery problem, explained why my panel was beeping, gave me a list that explains what number is each sensor, and changed all the batteries just to be safe. Thank you Vector Security.

Previous homeowner recommended Install went a little too long. Multiple visits to correct issues. Needed additional service calls to correct issues. Once issues were corrected experience was more satisfying. Would possibly recommend Vector Security to a friend or relative.

Darren call when he was 30 minutes before arrival. He showed up on time, presented his ID and when straight to work. He discovered it was a software fault on the iPhone not the home system. Further he explained features of the phone and home system. Thanks.

I called to add an employee to our call list at the Osterhout Free Library. The woman was pleasant and very helpful and happily fulfilled my request. I hope all of your employees are like her; your company would really benefit from having such as this woman.

Was very pleased with the service and timely manner issue was resolved. The technician Mark was very Professional and well informed on all aspects of security services. In addition answered all my questions and concerns. Would recommend to all my neighbors and friends.

I choose Vector because of the price and product. The staff is very helpful and patient anytime I call the monitoring office. I said the service was good. I have had little problems with the product. The young lady that helped me the other day was very patient and helped solve my problem.

I called Vector to change my payment method as my husband and I switched banks. The call took maybe 5 minutes from start to finish. I am a teacher so the briefness of this call was very refreshing. I don't get long breaks and this couldn't have been easier.

Neighbors have been pleased with Vector. We wanted peace of mind when away from home. Planning to do some traveling upon retirement. Love the phone app. Perfect for us. Monte went out of his way to give me the system I wanted in an area where cell phone reception is not the best.

I had an issue my alarm chime battery. Said the battery was low. I called and was able to speak with someone about my issue. They help and scheduled a time to have a tech come to my home and replace the battery for me.

Deanna took her time explaining and finding answers to my questions and coming up with solutions. She was patient, informative and very helpful. I would definitely ask for her again in the future and would recommend Vector to family and friends because of the wonderful customer service.

I chose Vector because of rep & features of system. I had a security system at time and it needed upgrading. Batteries in sensors need replacing. I was pleased with what I heard from Tammy & decided to give Vector a try. So far have been pleased with your company & service provided.

Needed proof of coverage. Called Vector customer service and was very impressed by the service and response. The call was answered promptly and pleasantly and my need is being satisfied. The individual who assisted me was so nice.

Called to get a certificate of insurance and a equip inventory. The interaction was terrific. She said that I would have certificate in 1-3 business days. She's emailing it to myself and insurance company. I called back to get an inventory of the devices on our system and type of battery. She was very detailed, including locations and number of batteries required for each. Terrific information.

Vector was the company that originally installed the system when we built the house eighteen years, we had a recommendation from local police station to go wireless for safety reasons. I called my representative and they discussed my options with a wireless system and were very excellent at giving me different options. I scheduled the installation without any difficulty and they did arrive on time. The installer spent a long time explaining how to use the new system as well and he did a very good job with the Vector app we can use from our phone. Very happy at this time with the people who I have dealt with so far.

We chose Vector due to the friendly sales technique Matt used. He did not push any items in us and explained everything in detail. The installer, Arnoldo, was very professional and took his time helping me set up the online part.

Paid my bill via the Phone. Gloria was very helpful and friendly. We are very happy with Vector Security system and feel very safe knowing it is monitoring our home for both invasion and fire. I generally pay my bill via my bank, but had to pay it using a credit card for this month. Thank you for accepting it.

It was handled very efficiently in a pleasant manner. Julie did a great job in taking the information and then making sure it correct information. Before we started she verified that it was my account. She also asked if there was anything else that I was concerned about.

Vector was referred to by A & F. I will say my experience has been outstanding. The bad part is it has taken longer than expected to come to a decision. Through the process Frank ** has been more than helpful and responsive to all our needs and requirements.

Vector Security provides an excellent service as far as many aspects, the customer service provides the utmost care for the customers as I experience it every time I call for the last three years of their service in my house. Thank you so much for being there for the customers.

My interactions with Vector Security have always been excellent. Today's call was to update my credit card information, which was taken care of extremely efficiently. The representative was more than courteous and knowledgeable. The transaction was over and done without any problems. Vector Security has gone out of their way to keep our business and it is very much appreciated.

I wanted to try Vector security system out to see if they were any different than the one I had previously. So far I find this company to be much better than the one I had before. This company offer more features and I like that.

Incredible runaround to speak with a service person. Was disconnected, left waiting for ages, given wrong numbers to call... even one for a different company called Global! Even with my phone on speaker I could barely hear the other person in addition to the line breaking up. After more than half an hour was finally helped by a gentleman called William... He was terrific. Now looking online I see many people complain about problems contacting Vector. I find this disturbing and need to explore changing from Vector.

A friend was the original reason and we stayed because we like the local business and service. The guys are always very professional when they arrive. The gals are always very helpful and courteous on the phone when I call. I really liked the double-locked door at your office in downtown Geneva.

My in-laws were customers. They suggested Vector Security August 2012. I was told, everyone need a security system and they chose Vector Security for me. They have been using Vector for a long time. I LIKE VECTOR... BECAUSE it allows me to know the area of my home.

I choose Vector Security after researching 5 different security companies. Reviews were positive with the BBB and I appreciated the professionalism of the sales consultant and the followup he provided while I was researching. Once I choose Vector Security, the paperwork and setup process was easy and fast. The service technician was courteous and showed me how to use the system in a short amount of time.

I received a Reminder Call last night from Vector Security reminding me to pay my quarterly invoice for the security services that are provided to my home. Representative was very nice and polite. Since I had never received my invoice this was very helpful! Thank you for your assistance.

Called today about letter I received in the mail concerning Vector not receiving Jan 24th payment. Julia in her patience and step by step helped to get payment made. Just wanted to say thanks to Julia for good customer service.

They were very helpful and pleasant. I have never been in charge of changing the alarm code so they walked me through how to do that and the passcode when you first call in needed to also be changed. Both of the employees were very pleasant and did not make me feel stupid. I am glad I have my services with Vector.

The tech walked me through diagnosing my "beeps", and told me exactly how to replace the battery. Worked just as he said that it would. Very courteous. Pleased with my phone and experience. I would recommend Vector to anyone needing a security system.

They took action to resolve immediately on my monthly bill as I am currently retired and on a fixed income and I was going to cancel the monitoring. The customer service rep without hesitation offered to give me a 2 month discount off my bill which should help with my finances a bit. I am grateful and will keep system monitoring at this time.

After two jobs we have been very satisfied with our customer service and turn out of the camera upgrades installed. Chris has been very helpful and responsive to getting the jobs done. We are currently working on a third job.

Darren did a fantastic job. He was very thorough and precise. He talked to me about upgrading my service and I did. The cell phone app is wonderful. He showed me how to use it to fit my lifestyle. Very satisfied.

We had been with Security Concepts for several years and they were bought out or merged into Vector Security. We have had GREAT service in response to the few false alarms and during bi-annual battery changes and when calling in with questions. Today (Mon Jan 30) I called to get clarity about charges on our monthly billing (we had previously paid just once annually) and Andrew was thorough, patient, and clear in explaining what the charges are and the confusion I had since old balance due was still showing since statement was mailed one day before our check was received.

Always a pleasure to see Darren. The store had a problem with the back door. I tried to fix it but no luck. Called up Vector and they sent Darren out. He told me what the problem was and how he fixed. I am very happy.

I had a low battery signal. I called for the replacement battery number and I was told they would send a service tech since I had a service plan I had forgotten about. Wonderful Customer Service Representative. She put my mind at ease. Love Vector Security.

Our company has been using Vector for about 1 yr now. Always helpful, friendly over the phone and don't seem to have any issues with them! If I don't have account numbers - they refer me to the correct department to get them, always helping to make it easier.

My technician today was Darren. He was a kind young man and very professional. He checked to see what was wrong with my key fob. He had to replace it. He also took the time to show me how to use it a set up for me. Thank you.

We chose Vector to install surveillance cameras because they already managed our security system at our main office. The installers and customer support team has been very responsive to our needs. The technology has enhanced our overall security and I would definitely recommend their products and services.

We were very happy with Vector security and would like to say thank you for your continued service throughout the years of our business. The only reason why we are cancelling our service is because we are closing our office and not relocating. The customer service rep Deanna was very pleasant and very helpful.

After having some difficulty in having the certificate e-mailed to my insurance company and to me, I think that the issue was resolved this morning. The lady that handled the request was very efficient and in handling my problem. She also reviewed the information on file with Vector.

Darren was very well versed in the product and its operation. He was very helpful! We use Vector at home as well as in our commercial locations. We look forward to years of service with Vector and will call Vector the next time that we need a new system installed.

I think the service is very good. I've had the system for a while and only recently had a problem. It is being fixed and I am happy with the service provided. The technician is very friendly and helpful. The telephone staff is always professional.

I called in October 2016 to ask about contract expiration and was informed 12-31-16 was the date and I informed intention to cancel on that date. No mention was made of written notice needed during that conversation. Called again January 2017 to confirm only to find the contract was "subject to automatic renewal," new expiration date 12-31-2017. The receptionist while very cordial said the manager will call me, guess what? No call 5 days later and no termination form was sent as requested.

Vector provided the options for the type of security I wanted for my family and so far everything has been exceptional. I would recommend Vector Security to my family and friends for home security because it has been a great experience for me and my family.

Update information and reprogram system - The staff was very pleasant and knowledgeable. They helped me with my problem with professionalism and kindness. I'm so thankful to have some courteous and helpful people.

While using another fire security company we ran into a problem when a part failed and was no longer available. We needed to get the fire system back up and running in short order to pass a building inspection. The company we were working with wasn't able to accomplish this but Vector went above and beyond to get a new system in place and operational in time for the inspection. They were professional, knowledgeable, and able to accomplish what their competitor couldn't. I'm so glad we made the switch!

My technician's name was Darren. He was very professional and very polite. He did a great job with explaining how the system works and setting up my schedules and scenes to control my lights and door locks. Truly an A1 company. Will definitely recommend to others.

I chose Vector Security after the recommendation of my father. A security system was high on my priority list for my new home. The whole experience from the company representative, the installer,and the equipment was all top notch. It is an older home with some unique challenges but I wanted to maintain the integrity of the house and its character. My concerns were unfounded . The system is the perfect fit for me & my home. The company employees were extremely knowledgeable, patient, efficient, and thorough. The whole experience was very positive.

Vector Security is a trusted name with reliable products and services. We established a second partition to enable silent alarm for our basement sump water level switch. John did an excellent job reprogramming our system in the most effective manner to achieve the desired result. He is very knowledgeable and customer focused.

Staff are always very helpful and go out of their way to quickly correct or look into any issues. Highly recommend!! Terry is wonderful to work with and does what is needed very quickly. They always call if an alarm is going off and follow-up, which is refreshing. They truly seem to care about their customers and the quality of their work.

Chose because I got the most for my money. Interaction on the phone was excellent. I like the service I get. If alarm goes off accidentally due to something we did they are very kind and patient. Thank You very much.

The service department representative was very helpful and courteous. She set the alarm to stop beeping (due to low battery) until a technician could come to my home and replace the system battery; however, would still set off the alarm should there be an intrusion into my home when the system was armed.

We live in westford and we automatically get your security system. This morning the system started randomly beeping. I call the office. The gentleman on the phone was courteous, polite and very helpful. Within five minutes my system was reset and I was ready to go. I'm very happy with the system. In four years this is the only problem that came up which really wasn't a problem. The system just needed reset. I would advise anyone if you're looking for a security system to try Vector.

Received a call regarding possible low battery and no signal. Tech arrived and immediately replaced the battery and tested for signal strength. The problems were resolved quickly and efficiently. Tech was polite and knowledgeable. He was also considerate as it was raining the day of the appointment, and he brought a towel with him to lay on the foyer floor to step on so as not to soil my entryway. It was much appreciated. I have been with Vector for many years and have not had any negative issues to date.

Previous experience and customer. Install was good. Tech was familiar to me and answered all questions. Very happy with service and options. Purchased fob and medical device as well. Look forward to many more years service with Vector. Thanks for providing service.

Anthony was a pleasure to work with. He is efficient and knowledgeable about the security system and took time to explain the different settings. He also gave us some helpful hints on using the system. Anthony has left us his contact information and he made us feel very comfortable that he will be available should we have any questions and I would not hesitate to call him. He made us feel very secure in our decision to use Vector and I will be happy to recommend your services to others. Thanks, Anthony!!!

Vector has been great. I have been happy with the service. We had an issue with the alarm being turned off and calling the police. Vector was helpful in explaining the issue to me. They were very responsive to resolving it for me.

Byron ** came to my house to review my security system with me and make recommendations. He helped us set up our original system and this latest upgrade. He and even this customer feel like he really cared about me and my family, that he is very knowledgeable about your products and services and which do and do not make sense for me in my home.

I needed to update my contact information and was able to do it quickly. I was also asked some great identifying security question that I'm glad are in place. I was able to ask about a technical question and get some information on how I can get it taken care of.

I was impressed by the neatness of the workers and cleanliness of the vehicles. The workers were polite & courteous. The installation went fine, and they explained everything excellent. They cleaned up their trash and disposed of it in a trash container.

Same suggestion as usual. Since we are a real estate company and agents come and agents go, we do not have one single code for the alarm; all agents/employees have their own personalized code. I do not understand the need for me to email commercial care so they can forward the information to Data Entry Department so it can be updated in their records. It seems to me that your programs should talk to each so I don't need to do that extra step. Actually, now that I am writing this, now even sure why we even use the website -- keeping a spreadsheet is just as good since there is that additional step of emailing Vector that we added a person along with their personal code. Does that make sense?

I chose Vector because I currently used them at my mother's home. I initially chose the company before it became Vector; my aunt has the system for over 20 years and has been extremely satisfied. The installation of the system went very well. When I had an issue, the technician immediately corrected it. I am also having a security camera installed. There has been one issue with this, but the company immediately worked to resolve it and re-schedule the installation.

Friends and family recommended AAA which later became Vector. Whenever I've needed Vector, customer service has always been professional and courteous. When my system was installed initially, there was some difficulties. Your installation technicians went beyond the call of duty to get the system installed which we greatly appreciated. Customer service professional and courteous.

Call for technician asst., have not used the system for approximately 2 months, due to charges of 150 from the City of Raleigh for calls of alarm going off, though at times I was home (early morning which I was home sleeping and did not hear anything).

I have had no problems and great service with Vector and would recommend them to friends. It was very easy to have things changed on my system and they were very nice and helpful, no matter if you called the wrong office they got me where I needed to be.

Excellent reputation with neighbor who also uses Vector Security. The installation process went very well. The Technicians were very knowledgeable and professional. Excellent service that meets our Security needs. WE would recommend Vector Security to our friends. Thanks for your help.

We've had Vector for years. Needed help on alarm code so I called for help and it was done remotely. Great help from tech to add & delete alarm codes. Easy to operate system. Prompt phone contact when alarm goes off. Thank you.

I was having problems with the Alarm.com app. Was told to switch to Vector.com. which has resolved the problem. CSR was very helpful and professional. Very happy with Vector and the service I received. Would recommend Vector to others. Thank you.

My family referred me to Vector Security. I love it. I will also refer a friend as well. My representative Mary ** she is the best. She explained everything to me and more. I will try to Mary some new customers cause she is great!

Already at house when we moved in. Good service so we upgraded to wireless. This is the second upgrade in 2 1/2 years. The install went very well. He helped set my app on my phone. He was respectful to my family.

We needed phone help to understand motion sensor. We tried to test it and it didn't work but your representative helped us to understand what we did wrong. It is working fine. When we tested it, we didn't open then shut door like we were leaving. Thank you for the info and help.

I have had Vector in the past for my home and business. My wife and I purchased a new home and had a complete system installed with electronic lock, thermostat, and video. Couldn't be happier! The smartphone app is great. What a convenience. My salesperson Nick was a pleasure to work with and the install went great and was very informative. Have already recommended to friends and family.

Have been with Vector about 17 years. Own a real estate company and when a buyer closes, we recommend Vector security. Have been very happy with your service over the years. Installation, customer service and sales people have been a pleasure to deal with. Alarm monitoring is very good as long as you make sure they have the right phone numbers to call in an emergency.

The experience from installing to certificate was very professional. Your employee Agate was very helpful and made the job easy!!! Needed to know little more on installing App to phone that we will do next visit. Again good experience.

Rep came by house and we were told everyone we know that have it all say good things to say about it. We had the service for long time and when something happens we get a call and it is taken care of with no issues.

We have had Vector Security at Astor home for a very long time and thru the years we have done many expansions to the buildings. Jeff and his service/install team have been a huge reason we have used and stayed with the company. The office staff is friendly and helpful and IF we have a problem they are very fast to come to service. Chris and Dave were here today to do our fire inspection. They are very thorough and professional. They always make this an easy process especially with the children here who can sometimes be difficult. Just want to say a big thank you to the whole team that makes our system work and keep it working!

I chose Vector Security because the regional owners had Vector and Rick ** was the salesperson. I am very pleased with the craftsmanship of the installation, the technician was very knowledgeable and very helpful with all of my questions. I will recommend that your security to anyone that I coming to contact with in the future.

System kept beeping. Status indicated battery low. Vector called me to let me know they had received indication of low battery. We had a power outage and after speaking with a representative it was explained the system would recharge. Upon recheck of status the system no longer indicated low battery.

I just called Julie to ask her to please cancel my account. She listened to what I had to say and actually got where I was coming from. She told me exactly what I had to do. I just did what she said, and, hopefully, my account will indeed be canceled. I really liked how professional she was, and how precise she was. I wish I had spoken with her the two previous times that I called. Above I gave my experience with her 5 stars, but, no, I would not recommend Vector Security to a friend.

Due to office reconfiguration existing alarm system had to be moved. I was not able to give a lot of advanced notice for this work. Even though it was short notice, the work was completed when needed. I was kept informed of schedules, arrival times and any changes. Thank you for excellent customer service!!

Very timely and helpful services rendered. The camera did not record and when David called me back he walked through the setting changes. He also help me to reset my e-mail to the camera. He was very helpful. I was very satisfied.

I had a low battery signal due to a power outage. The service advisor walked me through a procedure to see if it would restore. When it wasn't able to he scheduled me for the first available appointment. He was very helpful.

I needed a document sent to me to receive a home insurance discount. The process went smoothly and the representative was knowledgeable, polite and efficient. All went well and I received the document in a timely manner. I was satisfied with the customer service that I received.

Interactions were excellent and Nick ** is an outstanding technician. He was able to repair the system and get it to communicate with the main office. It is imperative that the security system be able to be armed.

High quality security system and service. Prompt quality service. If any problems occur Vector Security is always on top of repairing the problem. They are always prompt when responding to an alarm. Thank you Vector Security for your service. Tell your friends about this company...

We were previously with Bayou Security. You acquire this company so we are now Vector Security clients. We have been satisfied with the association. Our system needed a new battery. This was accomplished and we are satisfied with the results we received.

We recently changed our phone service from Verizon to Comcast. They were out on several occasions to try and get the phone problems corrected. Their final service call they got the phones working but apparently disconnected the phone line for our Vector system. The Vector technician, Mike, was able to diagnose the problem and get everything working for us. He really seemed to care about what we had been experiencing this past week. We have had the pleasure of having him at our home in the past on service calls and felt relieved today when he arrived, as we knew he would get the problem resolved. Mike is very knowledgeable and courteous and is an asset to your company.

Maggie helped find the correct manual for me and set up temporary code & app password I needed. She was very clear and patient. I am a residential customer. Temp code for construction work being done in home in absence.

Within moments of the posting of my review, I did hear from someone from Vector and cleared up the situation to my satisfaction. I appreciate the quick response as well as the solution we came upon. Thank you.

Because you are the best and on top of your job. Excellent. Plus if anything alarm goes off for any reason I am contacted immediately. I refer everyone to you in and out of state, but many are under the misconception that ADT hung the moon. Just wait until they are robbed and they will regret not listening to me. Some people are just thick headed and will not listen until it is too late.

Called customer service to inform them I was replacing battery in motion detector. They turned off monitoring while I was replacing battery and turned on once I was finished. Checked system ok after installation. Both agents I talked with very polite and professional.

We have had Vector Security for several years and have always been happy with their service. Their customer service is wonderful and reliable and their technicians are thorough and take the time to explain everything and make sure you're comfortable with the system and associated technology. I would highly recommend Vector to anyone looking for a new system or switching from another company.

Jennifer was very helpful today in updating my contact information, email, and explaining what the services on my bill were actually providing. She also provided me with the means to change my services along with the instructions to do so. Very polite and knowledgeable. My only complaint is that your website does not have information on how to update our contact information. I was not aware customers could not do that themselves and the website does not direct customers properly to the phone support or tell them which department to contact.

I love my new system, Nick was at my home on time and very professional. I only took about 2 1/2 hours to install my new security system. Nick took his time showing me how to work my new system. I now feel very safe in my home.

I have had the pleasure of working with Terry ** since I began employment at Thrifty Check Cashing in 2000. She is extremely helpful and very efficient. She has a great personality, is always upbeat and a pleasure to speak with.

Vector did a great job transferring the alarm system in our new building over to our business. The manager Cory at our local branch handled everything and made sure it was a smooth and simple transition. Thanks so much for the service!

Changes to call list and security codes. Thank you to Angie ext. ** and Samantha ** for their expedient and quality service in changing the system. They were both very knowledgeable and nice to deal with. Please make sure that both are appropriately recognized.

Alarm Panel - We have been with Vector for a number of years. They are always professional, courteous, and supportive. Our issues are handled promptly and the technicians are very knowledgeable. They have gotten us out of some tough jams. Their service has been invaluable to our agency!

The customer care center assistant that help me this morning was really terrific with obtaining my information and taking care of my concerns involving my bill payment. It was short and simple that's the type of service that customers enjoy. Thanks again for all the again.

Salesman for Vector was a friend of someone I worked with several years ago. He was a wonderful, nice man so we chose him to install in our newly constructed house and it turned out wonderful. Could not be happier with the business.

After my smoke detector went off about two weeks ago my alarm system was disarmed. When I tried to restart it the system would not work. A Vector representative said I needed a service call and would have to pay. I agreed and waited almost two weeks for an appointment that would have been today. When I received a call from the serviceman he was in Millville, DE which is close to my summer home not where the problem was at my primary home in Maryland. When the original representative made the appointment she never asked which home.

My experience to the two guys that showed up today was great. Chris and David were very thorough with the inspection. I also appreciated that they were here on time and put shoe covers on. He mentioned the carbon monoxide service and even looked at the one that was plugged in and told me it was due to be changed. You have my business as long as you have guys like Chris and David representing your company.

I am a long-time Vector customer. My home security system is not working properly so I called the Columbia, MD office this morning to schedule a service call and spoke to Rita. I have never encountered such professional courtesy and helpful and prompt customer service in 13 years of using Vector as Rita demonstrated this morning. She clearly explained the cause of the problem and scheduled a service call for tomorrow afternoon to fix the problem. Great positive attitude that reflects so well on your company. Thank you, Rita!

I had a scheduled service call for a faulty garage door sensor on Friday, January 20. The technician (Dexter **) called in advance of his arrival and arrived on time. I can't say enough good about this man: he was neat, courteous, well-spoken and knowledgeable – a professional in every way. He went out of his way to not only fix the original problem, but he checked out my entire security system and found another weakness & replaced a faulty glass break sensor. He made an effort to know that I understood everything he was doing & why. He reset my system and gave me his business card, encouraging me to call him personally if I needed assistance. I would say he should be training all your technicians to be like him but I don't want to lose him as a technician! I don't know what you're paying him, but it's not enough!

My husband choose Vector Security. Thankfully, b/c he passed away. I feel more safe and secure. Every contact I've ever had, has been very helpful and has left me with the feeling that I'm not just a number but, they are truly concerned for my safety.

Smoke detector check - Verification that the detectors were functioning correctly. Was concerned that though we had smoke the previous day the detector did not go off. At least I now know that your system does not detect a malfunction. The reason for the failure of the detectors to sound could have been with the distance they are from the problem site or that the smoke was not dense enough to trigger an alarm.

Canceling automatic credit card payment, switching to checking. I called because my credit card had been compromised. Samantha at 1-800-222-6565 was very friendly, helpful and thorough. My only complaint is the long wait on hold before I reached a representative.

Great Customer Service. Person on phone was pleasant to speak with. Always prompt to take care of any issue I call about. Will recommend to anyone looking for a home security system. Keep up the great work Vector.

They are always helpful and reliable. They have great response time and hold time is never an issue. They never try to sell me anything. They just help me with my problem. The young lady I spoke to today explained everything slowly and to help me pay my bill.

Agata ** was very nice and efficient in providing me what I needed in a very prompt fashion. It was a pleasure dealing with Agata because she understood exactly what I needed and emailed it to me right away.

Samantha was very helpful and had excellent personal skills and communication skills on the phone. She was helpfully, curious, kind, knowledgeable and personable. She took care of my request and made sure I was going to receive my information through the proper channels.

Chose Vector because I have a Vector system now. Interaction with sales associate went fine. I would recommend Vector to friends and family. Pleased with Vector service to date. Neighbors in development have Vector as well. Look forward to my camera install.

Friendly and polite customer service when I needed to update my payment method. Not too happy that I have a door sensor not functioning properly. Other than sensor issue, we are happy with the services provided for almost four years.

I contacted Agata, yesterday evening, regarding an updated security alarm certificate and this morning I received an email containing my request. No follow up email or phone call was required. This is usually not the case when requesting information from a company.

Recommended by co either. Need to have house secure. Toni was very personable and knowledgeable about the products and processes. Matt was very polite. He cleaned up areas as he installed equipment. Explained and demonstrated after installation. Would recommend in the future.

I've been a satisfied customer of your company since its name was Westinghouse. On the whole your service is responsive & responsible. This afternoon's interchange with Danielle was particularly so. She asked the right questions and followed through responsibly & quickly. Very satisfying to work with her.

Good experience with Mary and Andrew. Customer service was good, very nice and professional, answered all of my questions. Very knowledgeable about the products offered... installation was overall a good experience. Would recommend to a friend. Thanks for your help Mary and Andrew.

We already have Vector but this was a great experience. Your employee by the name of Tracy ** was the best. I tried to hire her but she was happy with her job now. That was a joke but I would if she needed a job. Thanks for help.

On 1/17/2017 I had Vector Security install a alarm system in my house and I could not be more happier with Anthony and Darren's work. They both were clean, neat, and they went over the whole system with us. I would like to say thank you for having them install my alarm system. I would recommend both of them to install your system.

We were extremely displeased with our previous provider, so we researched other companies and found Vector to be knowledgeable and able to provide the technology we were seeking. From the sales staff, to installation, to customer service after the install they have been a pleasure to deal with. All good thus far. If we keep going down this path long term then we made the right choice.

Mrs. Mary ** was wonderful. Very knowledgeable and committed to providing the very best of service that would serve my individual needs. The system was very efficiently installed by a very courteous young gentleman, and Mary followed up to make sure that everything was running fine. I would definitely recommend Mary from Vector Security to anyone looking to add a security feature to their home or business.

I went with Vector because it was recommended by a friend. It has been a nightmare. Your salespeople do NOT give all the necessary information at the time of sales. Then the company doesn't communicate with the video company. It is not hooked up to Apple computers. Very poor communication skills. Thank God for Justin in customer service. He seems to be the only one who knows what's going on and was very helpful.

Unfortunately we had to discontinue alarm service at the old project office where we had supplies stored. The office flooded, we had to turn off the electric, so the alarm was not working because of turning off the electric. We are going to tear down this office because of mold and health conditions. However, Maudalena ** was most helpful with this request. We discussed the contract and how to send a check to fulfill our obligation to our contract.

I had to contact them for an Insurance verification for my policy renewal. Very professional, helpful and patient. They answered my call in a timely manner and was never put on hold or detained. They could not have tried any harder to resolve my issue.

Mark did an outstanding job, and would like for him to come out for all of our service calls. I would definitely recommend him to one of my friends in need of an installation for a security system. He was punctual and polite. Thank you Mark for your service.

Vector Security was recommended by a friend. I like the customer service that is given. I sound my alarm off sometimes letting my dog out and an agent is ALWAYS quick to phone me. An agent called today regarding my past due account and was quite pleasant.

My ex-Brother gave my name to your sales Sale Rep. I did explain to your Sales Rep that I did not want your company to debit my credit card on a monthly basis. I do not have not a single paper trail of this transaction. It took over several days for the system to work as it was explained to me. The holidays got in the way and that ok. When did my service take effect for billing purposes, the day I signed the agreement or the night that the second Tech came over???

I needed help with my alarm system and when Crystal called I didn't have time. She asked what would be a good time to call back and she called me at the time we established. Crystal followed up as she promised and delivered on what she said she would do.

I have been with Vector Security since 2013. I am satisfied with the service provided. I have talked to friends about Vector security and they seemed enthusiastic about calling for services. Staff is reliable and friendly. Vector security is dependable.

I had cancelled my landline with AT&T and had that number transferred to my cable phone. I made an appointment which I had to cancel at short notice, and that was handled well. I called to reschedule and the young lady was very friendly and efficient. She checked my email address, and it turned out my very old one was on record. She updated that and found a date for my new appointment that worked best for me. Thank you!

I have had Vector Security for the past 8 years and have been very pleased with their service. I did a bundle deal with AT&T and that is the only reason I am canceling my service. Thanks for the 8 years of excellent service!

Crystal was awesome at your tech center in Warrendale, Pa. She is calling my wife and walking her through how to arm and disarm our new system. She stayed, she will make it very easy for my wife Kari to learn it. You have a great employee in Crystal! Thank you.

At the time, it was most compatible with the already existing system and the cost was lower. Service has generally been prompt and efficient except for a couple of weeks ago, when I called for help and only got answering machines and cut-offs from the other end.

Jamie was very friendly and helpful - transferred to another person to schedule appointment for service to come out to change battery. Authorized Dealer could not come until next day. Asked if we could disconnect smoke detector; had to be transferred back to Vector and then again back to dealer. Would have been nice to have been told that we could remove battery from smoke detector to stop the annoying beeping without triggering an alarm.

We had a serviceman come to our home on Wednesday, January 11. He was very courteous, knowledgeable, friendly, and efficient. He quickly identified the problem and also replaced our battery. I was very pleased with the service call and your representative.

I chose Certified security, which later became Vector to provide service for my family. They were at a Home and Patio show and I gave them the opportunity to come and provide a quote on a security system for my home. They were competitively priced and worth the money. Over the years they have provide GREAT service. If the alarm went off in the middle of the night they stayed on the line with me while I checked the house and dispatched the police if I was not available. Thanks to the alarm I avoided a couple of attempted break ins at the back door of my home over the holidays when I was away. I would highly recommend this company to anyone looking for a new alarm or just looking to switch companies. Keep up the great job you are doing.

I am extremely disappointed in my interactions with Vector. I had the security system installed 3 months ago and have had to schedule 4 service calls in that time. Additionally, I was told by the salesman that ALL payments would be deducted through automatic payment, and then received a late notice because that was not correct. It took me multiple times to reach a real person who explained this to me, during which time I was sent a letter threatening collections.

I called about a battery and how to change it. The customer care person was very helpful and considerate. He told me how to bypass system, what kind of battery that I might need. Also when battery was installed what to do to system to activate and restore full service.

Very good and honest salesperson. Mary took the time to listen to my concerns, make recommendations, and provide the system that best covers my location and concerns. All at a fair price that fits into my budget. I have and will continue to recommend to my friends, family, and customers, Mary, and Vector Security.

Called due to beeping sound; discovered while on wait period that it was a carbon monoxide monitor which we may not need due to system with Vector; will ask after our wait time is up and we are called back. We feel stupid, but Vector is patient and helps rule out I'd say.

Key fob did not disarm system upon entering, disarm button had to be pushed again. After being in home for about 2 or 3 minutes, siren sounded for split second, and again shortly thereafter. No green light on keypad, status reported phone failure. Recovered on its own and works normally now.

Vector Security representative (Mary **) scheduled the initial appointment, arrived on time and did a great job explaining Vector Security system to myself and wife Margie. We never felt rushed or forced into purchasing the system. Mary demonstrated her products and then let us decide if Vector was better than the system we had in our home. Vector Security installer (Andrew) was efficient, knowledgeable and polite. Did a superb job. Great experience overall.

Met Mary at networking meeting, decided to see what the product was all about, and found her to be an enthusiastic and effective salesperson! Time was right for us to get home security. The entire experience has thus far been very smooth and positive. The peace of mind from the security system (and the online access to it) is well worth it.

I have been trying for probably a year to get my system fixed. I then tried to just cancel the account and that didn't work either. I just gave up. Then I had my husband try and he is now frustrated. After having this system in my house for over two years, My main door keypad still does not work, my alarm has gone off and we have not received calls to verify that everything was okay. My husband has been waiting for months to have a manager (not the technician team) call him back. That has yet to happen. He tried to have faith in trusting the process, regardless as to the number of times I told him it would be pointless, and he is now angry as well and we just want this system out.

We are the caretakers for many home in the area that you service. Chris came today to do the yearly exam of the system. Upon entering the house he removed his shoes and put on slippers he uses just for going into homes as not to track dirt and debris into the home, very important in most homes. He did the most thorough job we have ever seen before he noticed discrepancies in the zones and made sure to fix them. He did a great job. We are looking forward to working with him again. Your central station and service team also deserves a kudos. Thank you.

Going with Vector Security was a great decision. The package was affordable, the customer service has been fabulous, and I love my security system. This has been a complete opposite experience than I had with Comcast home security. I highly recommend Vector Security!!

I went with Vector based on their overall reputation for customer service and price. My interaction with the staff was tremendous. The first step was a one on one consultation with a sales representative to pick the right system for my house. The installation was very professional and quick. The tech made sure that all of my questions were answered and that I was comfortable with the control panel. Then I got a follow up call from the sales representative and the sales manager himself to make sure that I was satisfied. I would highly recommend Vector to family and friends.

Chose Vector because my neighbor had it in their house. Also, one of my friends had it installed in his business. Today's call was to set a ticket for a tech to come to the house and fix the basement unit. Very good help from Shelly. Answered all questions and made sure the order for service sent to a tech. Good service all the way around. Thanks.

Good service but have no way of contacting the guy that installed this system. Had a problem about a month after install but lost my information while thinking he would do a custom call. I repaired it myself. Oh and please send me the information on adding the system to my cell phone. Thanks.

Dad has Vector and he has Alzheimer's. Stepmother passed away without sharing password or instructions on how to use the system. I have P.O.A. and requested info on how to change p/w and have someone come show me how to use it.

I was previously a customer with Alarm Securities since 2006, and I was familiar with Nicole and Jared and I like their one on one service and I didn't want to change companies and lose that. I've had a few issues, but Nicole and Jared were always great at helping me out. Jared even called to check on me when I was having problems during the New Years holiday... Great customer Service!!

I had a problem with a beeping. I could not replace the battery. I have a contract with Vector that covers house calls. I called early on Wed morning and was told help would be available on the weekend. It was very difficult to find someone else to help. I called back on Thursday to ask why a technician could not come for something as quick as a battery change. I was told their schedule was too full and they can't pay overtime. I asked why someone is available during the weekend, not during the week. I was told on the weekend a technician is available who does not do regular service calls. I asked what is such a technician? A person who does clerical or phone work during the week. I have zero confidence in Vector after this experience. The whole purpose is to get help immediately.

Wanted to take the time to just say thank you! Vector and its staff has been there for my entire family. It started with Bob, who set us up from the beginning. Many years has past being a satisfied Vector customer and was looking to upgrade as well as having some equipment moved. Spoke with Rachelle in service who sent out Brad to help me move some equipment. Brad was very professional and knowledgeable. Look forward seeing what new equipment they have.

Tech support sucks. Trying to locate who provides service to your area is a disaster. Contacting the national number doesn't worked because the office is closed. If your system goes down after normal business hour you are SOOL. The monitoring service is great, too bad the technical support isn't the same. I would not recommend Vector to friends or family for those reasons.

I'm taking care of my parents' home and have had an issue for which I've been on the phone with the Vector service staff, repeatedly. Danielle was particularly polite, understanding and helpful. The issue isn't resolved but she helped make some headway and couldn't have been nicer about it.

The technician was very informative and very knowledgeable with alarm.com. The install was quick and technician clean up after himself. I would recommend Vector Security to family and friends. I had a great experience from beginning to end. GREAT JOB.

The order number is my account number. I am cancelling my service and Tiera ** asked me to rate Vector as a Company. I enjoyed have Vector. Anytime the alarm went off I would get a call immediately and they would try all my numbers. I just don't feel like I need it anymore. There is nothing that valuable in my house and I live in safe area with neighbors around. Staff I dealt with was excellent and I would recommend to someone if they were looking for security. If I do find I need to put a security system back I would consider Vector again.

Agata ** was very prompt on my request and provided all the documentation that I needed. I can't thank you all enough for the great service which really started at installation. Really appreciate the customer service, will definitely be recommending your services. Thanks Agata!

I have always been very pleased with the attentiveness and fast response that Agata ** shows. She has made my experience with Vector Security very pleasing and problem-free!! I will continue to value my relationship with her and will recommend!

Availability and camera features, also the total home security concept, to include motion sensors, voice communication if systems detects unauthorized entry into my home. The capability of camera detection of porch, hallway and driveway access points. Ability to use cellular phone and tablet, to arm, de-arm and visually monitor system operations.

Power outage - leaving for work and system states need to reset hours - haven't a clue. Spoke to Danielle who quickly offered a 4-point step-by-step instruction for me to follow when I arrive home. Stress level greatly reduced.

My house flooded twice in 2016, the doors were swelled, due to the water. I had to wait until my new doors were installed. I was contacted a couple of times by Vector, to see if I were ready for the tech to come out. I called when my new doors were installed, the tech came out, explained everything, was on time, polite, and so far, so good.

When I built my home, the alarm system was part of the build. Up until this point, I've been happy with Vector. My experience with the customer service reps and the charge I must pay to upgrade my system is causing me to seek out other companies to provide security service to my home.

Called because the alarm kept going off due to a wet heat detector. Gordon ** did an outstanding job and was courteous and very helpful. I would recommend Gordon, a man who has great expertise and will go the extra mile in trying to diagnose any difficulties with the alarm system.

Update on 12/26/2019: I have had Vector for five years. Tonii responds nearly immediately and Nathan has been my service tech several times. He is very informative and does a great job. Due to the continued professionalism, I plan on staying with this company for the next foreseeable future.

AJ was professional and courteous. My key fob had stopped working so he quickly assessed the situation. Fixed it! He also inspected every aspect of my security system to make sure everything was up to standards. He is a great asset to your company.

I called to obtain an Alarm Certificate for the purpose of obtaining a new Homeowners Insurance policy. Your employee, Agata **, was very helpful as she took my information and provided the certificate in a timely manner. It was a pleasure dealing with Agata.