Vector Security Reviews

I chose Vector 5 years ago because of a change of lifestyle and a representative came to my door. I agreed to the service and was happy with it. When my contract was up I interviewed several companies before I renewed. Vector gave me the most for the money. The only bump I had with installation was they couldn't install my foot lock because my door hole was too small. I have got that installed but have not got it hooked up to my system yet.

I spoke with Danielle to update my account information and discovered that there were a lot of changes that I had to make. Danielle was very patient and helpful and I would be happy to talk with her again if the chance arises. Thank you Danielle!

The guys that came for the install were very very nice and explained everything in much detail. Todd said he would come back and bring me a yard sign for my front yard and I really appreciate that. We decided to put the one sign he had in the backyard. Also Eric checked in to let me know he has a fire extinguisher for our family. Thanks so much!

I've been with Vector since December of 2015. Mr. ** the customer service relations manager has been very outstanding and helpful with getting me started and making sure I understood how Vector as a company is here for us! Also Mr. Matthew ** the tech who sets up everything is the best!! He is very helpful in explaining the system, how it works. He also makes sure you understand everything before he leaves. He also makes sure any mess that was made is also cleaned up. These two gentleman are great and very professional!!!

My elderly father was sold a five year contract with Vector. Shortly afterwards, he developed dementia and had a stroke, and I kept the house for a year and a half. I successfully cancelled all of my father's other service contracts with understanding personnel and with no penalties. It took forever and lots of complicated steps to cancel my father's contract, and we were billed $1556.97 for the remainder of the contract. It seems bad business practice to be so eager to sell such long policies to elderly people, and then, after they are sick and unable to fulfill the contract, and need money for their care, Vector insists on paying out the contract. The service itself was fine, but I will never recommend Vector for a policy which is aimed at pure profit at the expense of older people. I wrote the check after my attempts to explain the situation went unheeded. Pure profit for Vector, taken away from the funds needed for my father's care.

I installed Vector Security 20 years ago when I moved into this house. I live here with great safety because Vector staff contacts me within a couple of minutes whenever the alarm goes off. Usually I accidentally set it off and they are very patient with me and very supportive. When the alarm has been important they have stayed with me and produced necessary help. I seldom request repair service and it has always been prompt and thorough. I would definitely recommend Vector Security to everyone. Many thanks.

Let me start by saying I have been a customer for many many years and the service and company has always treated me great as a customer. If I have a problem you are quick to get here usually the same or next day. The central station is good, always courteous and nice. The service department knows their stuff. Chris was here today to check my system. It's an older system but he knows all about it and was very thorough in checking it. I would highly recommend your company any time. Thanks Vector!

The people from sales, installers all the way to the customer service have been great. They listen to what you want and they provide. I had a prior company for 16 years and not worth 2 cents. I set off my alarm to test the system and they called me within 10 seconds. My old company would be minutes and sometimes not at all and the police would arrive. I am very happy so far.

My Interactions with Vector Security Staff (Shannon **) was outstanding. Shannon was extremely attentive to my concerns and requests and went above and beyond to assist me in setting an appointment time that was convenient for me. Shannon is an asset and exemplary of what Vector Security stands for.

We wanted to secure the building site while under construction. We will keep them permanently to protect the property after construction is complete. It was a challenge to secure the cameras in the build phase but Vector sales and techs figured it all out. All are working great. Good job.

Sandra ** was incredibly friendly and helpful and took the time to explain what needed to be done to restore my system to full functionality. She is well versed in the mechanics of the alarm system and well trained. Chris **, the technician who came to the house was friendly and efficient. He was very knowledgeable and was able to update the firmware so that he could install new smoke detectors. He also did a complete system check and replaced all sensors and motion detectors with new batteries. I am relieved to have my system up to date and fully functioning once again.

Vector Security presently provides security for our home. Ongoing communication with Sales to address my security needs because of continuous vandalism and damage to my home by someone in the neighbor. The local police advised me to install security cameras in order to catch this person or people. Thanks.

I would like to cancel our security service with you. We have been very disappointed in the service you have provided. We have had a problem with our alarm system for several months and despite numerous calls and attempts to have someone come out and correct the problem, this has not been done. Meanwhile, we receive problem calls on a daily basis! My husband had a service rep come out to see if we could upgrade our system, but we never received an estimate. We will be switching service to another provider. Please cancel the service. Thank you.

The person I spoke with was outstanding! Excellent in customer service, in knowledge, professionalism, friendliness, helpfulness, etc. I got the clearest description of our issue than I have ever had in terms of understanding what was wrong, and how to resolve it. Very impressive!

I originally chose Vector Security because they offered a very good service for a very reasonable price. I kept Vector Security because my contract was not up yet from my previous house. I would have kept you guys anyway because I like the services/ products that you guys offer. Darren was VERY helpful and knowledgeable with how the system works, options I could choose, and setting it up for everyday practical use. He had no problem adjusting the cameras for me umpteen times so it was JUST right for me. Did a very good job as far as making sure wires were hidden well, cleaned up after himself, really couldn't ask for more.

As we all know, it’s Human nature to be more prone to complain when things go wrong, instead of to compliment when things go right. But today we’re writing to compliment Vector Security. After a quarter-century of use, our old, out-of-date security/fire system finally needed an upgrade. Ours is not a basic residential system at all. Instead, it has many components found only in more complex commercial systems. Yet the end result was extremely good. A new central control panel, keypads, and a few other elements did the trick.

My new system is far superior to the old model. In addition, the installer, Darren, was fantastic. Really knows his stuff, very friendly, and guided me through all of the process. An exceptional value for the money. System has room to grow. Many thanks.

Since I changed the battery on my smoke detector the stats and panel have continued to beep because of the smoke detector. I called today to resolve the matter and the technician was very patient and walked me thru the steps necessary to get the smoke detector to stop issuing a trip to the panel. Thank you so much.

Called up to get a certificate for homeowners insurance discount. The customer service rep was exceptional and expedited my request ASAP. Super sweet explaining what was needed. Can't get better than that. No waiting weeks or even days for the request to be processed as other companies. No talking down to customers. Highly recommended.

The vector installation went great. The installer was very friendly and did a great job. My only complaint is that the sales person handling our agreement took almost 2 weeks to get the full contract correctly in the system. I wish it would have been more timely so that we didn't have to go so long without a security system.

I inherited a 3 year contract on their security system from the former owners of my home. They insisted that I pay all three years to discontinue service after several false alarms had us woken in the middle of the night and we had to shut down the system. The repairman said we needed to buy an upgraded system and could not ensure the false alarms would not continue. Having now paid all three years I am not being allowed to discontinue the contract and am routinely harassed by mail and phone to pay past due bills for a 4th year of service. Awful!

Sean is always polite and make sure we are happy. He is our number one pick when we need maintenance on our system! Sean and Vector always make sure our home and family is secure. We are very happy with the service.

My remote stopped working in the morning, by 5 that same day I had a new one. I've been a customer for 16 years and always receive good service. While getting a new remote, I was also able to discuss and schedule having a radio back-up system added to what I was using.

I was referred by Erica/Justin ** and employee Rick **. I was impressed that the sales and technicians did not push the company on the customer and let the product speak for itself. I was warned what to look out for (monthly contractual fee's going up extremely high after a year and having more time left on contract), and after research Vector was the only one's around who do not do that. Tonii was quick to respond, came to my home and gave me all the different options and explained everything in detail. Later in the day I was contacted and appointment was made for the next week. I felt like I was an important customer by the swift action that was taken. When the techs Matt and Jeremy came they were professional, courteous, and very nice. I enjoyed the whole experience and justified my reasons for becoming a Vector Security customer. I have already recommended to friends who are building a new home. Thank you!

We have had Vector for many years. This is not a new installation. I had an alarm question. I called customer service and spoke to Glenn. He was very helpful and eager to answer all of my questions. Very pleasant to speak to.

Installed on 11/16/16 by Anthony - Anthony did a great job on our system = install. He was professional, courteous and efficient. Also very patient with us when we were learning the system. Thanks to him and Kim for providing us with a great system. RPV.

We inherited Vector from Bayou Security and Pelican Security. Everything went smoothly. Vector repairman was very knowledgeable and fixed the problem. Everything went smoothly. We are very happy with our service and recommend Vector to others. Have a nice day.

We wanted the first rate security that Vector provides. Jason, Stephen and Stone have been absolutely amazing and we loved working with them. They even helped us unload some packages as we moved. They definitely went above and beyond. We are very happy with our security system.

I am very thankful for Vector, they are always there when needed. If I can't get to the phone they call my contacts which makes me feel secure. Every service rep is very professional and helpful. I am looking to add more products because the product is great.

Darren, our installer called to let us know when he was on his way to set up our system. After arriving, he was able to quickly pair our existing system and test all of our sensors. He then gave a demonstration of the panel system as well as the app. Everything was explained in detail and he made sure all of our questions were answered.

It's was a new install in both homes. Jim the gentleman that done all the paperwork was very knowledgeable and a big help. The tech that installed was very professional and thorough. I am very pleased I change company. I had my other security system for 19 years. They did not have the perks that you offered. I realized that it was time for a change for the better!

Previously had Vector security system in our other home. We were always informed of an alarm going off and everything worked well. Darren was very professional and informative. He installed our system in a good amount of time and answered all of the questions I had about the system.

Sales safe very helpful. Installer had some issues but did have them resolved before leaking. Installer had issues with getting signal from our building and acted like it could not be done. Had to make many phone calls for help during installation. Was a very nice guy, just seemed to not know what he was doing. Install took longer than expected.

Scott came for a service call and did an excellent job! Date 11/7/16. He deserves a commendation. He fixed the problem and at the same time helped with two other problems I had with the system which others said could not be changed. He is extraordinary, very friendly, courteous, and very knowledgeable. He stayed late and didn't worry about time.

I choose Vector as that was the system currently in the home. The installers (John & Darren) were amazing... tidy, thorough etc. Darren was here two days & was a very detailed & just awesome!!! I did ask a few questions during my preliminary consultation that I have not yet been addressed. Hopefully I will get resolution soon. As far as the value?? Too soon to tell... Thanks.

Overall Vector Security is good. I tried to install my own Security cameras before, but then I really have no time to check my text messages frequently, so it is always good to outsource this to professional company. I got $49.95 package. The only thing is the sales guy told me "I will include this, this & this for you for free", then when I checked my agreement, I ended up with getting only smoke detector for free. Don't tell customer you will give up something for FREE unless they are really free. Those things the sales guy mentioned are part of the $49.95 package. And he told also he will show up during the installation process, but he did not. Don't promise customer anything if you cannot keep the promise. Company is good but sales agent needs to improve.

Excellent service - my technician is very knowledgeable, extremely pleasant and very efficient. Vector is certainly lucky to have Don on their staff. What else can I say? I'm glad I have Vector as my security company. The alarm staff is very nice even when my window in the garage kept alarming.

Recommended by Overture. Did great job of install and instruction and followup. Follow-up required many visits and were always on time. Staff is very well organized and up to date with the latest technology. Called many times to see how the system was performing and to determine if I was satisfied.

Ok so I have Vector at my house in Augusta so I know they are a good company. However, I began the process of installing security in my Pooler home by contacting ADT. After hearing their list of fees and how much they charge for all the equipment, I told them I'd be in touch. Immediately after, I called Vector. I had the complete pleasure of speaking with Brandon **. He tailored a plan for my house that is absolutely unmatch by even my Vector system in Augusta! He was so professional but moreover he felt like a friend.

Vector's staff has always been great, from the sales people to the installers to the customer support team. In nearly a decade, I have interacted with about 10 different Vector employees and they have all been great, especially my most recent experience with support.

Staff very friendly and helpful! The work corrected all the problems! They had to update with the phone system, which just became U-verse. The work was completed very quickly and without major disruption to the clients in the office.

My experience is that they always call back within five minutes if I myself make a mistake. I only have one incident that the police came to my house for a false alarm. The experience has been good.

My interactions with staff when I called in for service and related problems has been disappointing. When Vector called the fire department, they sent the wrong fire department to our house. When we had to call the fire department. This happened two times.

I've been with them for 4 yrs, my alarm was working. Tech, Dexter **, fixed it and explained it all to me. Plus he also showed me how to work the keypad. Pointed out what each key was all about. I want to thank him for his effort. Good Job! I am very pleased.

Our motion sensor needed to be repaired in our breakroom. The repairman was prompt and knowledgeable. We have not had any more problems at this time. We are happy with our service. We will definitely recommend to our friends and colleagues.

I'm an existing customer, this was a new installation at a second home. Excellent service as expected. Technician was great, explained the system, tested it, easy as pie. Recommended some additional features which I will be considering. System is easy to operate.

This morning I called in to have someone come look at our system. Zone 5 wasn't working properly. Brenda had someone here a couple of hours after I called. Also, she called to let us know that the technician was on his way. Nick was the technician who came out. Both were very friendly and professional.

Your man Micky is the best. He has explain to me things about the system that me and my husband did not know. He explained the key fob and entry delay from the keypad. Vector security needs more employees like Micky.

I chose Vector Security because we use them at our office and we have always been pleased with their service. I recently had Vector install a security system in my home. The installation did not take long and the technicians were professional and courteous. They patiently explained how the system worked and answered my dozens of questions. I am so happy I decided to have Vector do the work in my home. I press one button on the keypad and I can sleep feeling safe and secure.

I am so glad I went with Vector Security. From the moment I met with Vector Security, they were professional, knowledgeable, and kind. Installation was a breeze and the installation technician was awesome! The keypads are simple to use, and the monitoring equipment is sleek and sharp looking. The iPhone app is very easy to use.

I had used Bayou Security for the past 21 years. Your sales rep was exceeding helpful and polite. He was knowledgeable and made me comfortable in selecting this upgrade. His suggestions of placement for the secure areas were right on target. He walked me through the updated procedures and assured me the installer would do the same until I was assured I could handle the system.

Knew salesman Kevin **. Great guy to deal with! This is how I found your company. I feel much safer with the alarm in my home. Hope I never have to use it. Explained everything about the system and the features. Thank you.

In the course of a scheduled interior security system inspection, your service technician, Jason, initiated the discussion of an outdoor security camera array for our office-which was favorably received by our personnel. He evaluated our facility; suggested camera choice and placement; and skillfully participated in the system installation-- which is now fully operational. We are quite satisfied with the finished product, and are even more impressed with Jason's technical prowess as well as his work ethic. Thank you.

I am proud to be a customer of Security. Thank you for sending such a knowledgeable teammate to work on my equipment. Dexter ** was very knowledgeable, very helpful and knew exactly what my problem was. Please keep hiring such professionals as is Dexter.

Changed to Vector from ADT. Everybody at a Vector is very courteous and helpful. I feel very safe with knowing they are watching over our house with us there or not. Service is excellent and Nick, the installation tech, knows exactly what he is doing and very knowledgeable about the products. I'm very happy with everything.

I could not get into my Vector account and called Customer Service. Rita very professionally helped me and changed my credit card information. However, with everything that she could think of to change my email, we were not successful. Rita has sent an email to the appropriate Vector department to fix this problem. Rita was wonderful to work with.

We recently switched from ADT to Vector Security based on Vector being a local company with good reviews. Chris ** (sales rep) was great to work with and answered my numerous questions. Todd (and another service rep who I don't remember) came out and installed our system and showed us how to use it - they were great. I've been pleased with our choice and am happy with the new alarm system.

I called Vector to cancel my service, because the price was a bit much. This was my 3rd attempt to canceling. The first 2 times I was told to fax in a letter. I did, however I was told the letters was never received, and because the letter was not in Vector's office it could not be canceled. Whoever took my call was rude and did not care or concerned. They only interest was the bill money and she made me feel like it was her money not Vector's money. I felt threaten and intimidate by that person.

The rep, Chris **, is in my husband's networking group. We are very satisfied with our service. We never thought about how out of date our previous service was until he brought that to our attention. The installer was also very professional and courteous.

Always a pleasure dealing with Vector – from installation 6 years ago, service calls, main office support. Professional, courteous, on time. I've had remodeling and other projects done that have required retrofitting or coming up with different solutions for full security and Vector has always been able to provide solutions. I also feel their product and service offers the right mix in protecting our home.

After moving to a new home and already having a security system (ADT) we were approached numerous times by a Vector salesperson. When he told us that he could provide us better service and help us break our contract with ADT, even though we were going to be paying more monthly for Vector Security, we decided to try it out. I am SO upset that we did. He promised us a $200.00 check that would come 2-4weeks after signing our contract–which would help us pay the $500.00 ADT contract breakage fee. Well 3 months of fees for Vector has been taken directly from my bank account. I am left with $0 from Vector and a salesperson named Marc that refuses to answer my husband's calls or texts. Yet, here he is still selling to our neighbors!

I had an appointment today Nov 3, 2016 at 6 pm. When I originally called, I told the representative that I do not get home until 6 in the evening, so she set my appointment at that time. Well, I'm at work and it is approximately 4:30 and your technician called SCREAMING in my ear saying that he was on his way to my house and I told him, "No sir, my appointment is at 6" and he told me "I have to be in Aiken SC at 6!!!" I told him "That is NOT my problem, I am a paying customer who has NEVER been late with a payment and you can't honor my appointment time bc YOU have to be in Aiken at 6..."

We called for clarification of the gold level service we pay an extra $25 per billing period. There are no service calls included unless you call to schedule one which includes battery changes. Even with prompts on the system for problems detected they will not service without specific requests. So still unclear what we pay the extra money for. One thing I will say, however, is that we had to call for an issue with Alarm.com and the technical person went out of his way to correct the system over the phone by way of computer. Thank goodness it was during office hours!

I choose Vector Security because many people in my community use them. The technician who came to my house, Anthony, was professional and friendly. He addressed all of my concerns and put me at ease. The appointment was quick and when he left I felt like a pro using my the security system!

Everyone was professional and courteous. Although I need to call and get another sign to put in yard. Just had it installed, so don't know how well it works. Hopefully it don't have to be used (no break ins or false alarms occur).

I thank Karen ** for being most helpful in addressing my concerns about Vector's Rate Reduction Program. She resolved the issue to my satisfaction. Without her help the results of the program would have been the opposite of what Vector intended. More words are not necessary.

We have been clients for over 10 years. The upgrade was greatly needed. We received excellent service from your salesperson, and we are looking forward to installation on Saturday, 5 November. The installation over 10 years ago went very well.

I chose Vector based on the salesperson's brief. I was briefed I would have cameras that recorded, 24 hr service and if the military moved me I could disconnect. I have had problems with the system for 2 years straight. Vector has sent their authorized dealers out to make repairs and shortly after they leave the equipment stops working again. I have tried for an entire month straight to get a manager to contact me behind their services. I cannot get one to call me back.

We looked into a couple different companies and chose Vector because we were happier with their prices. The service so far has been very detailed and available for all our questions. Anthony was a pleasure to have in our home.

One of the best for customer service and satisfaction. Unfortunately we will be moving out of area and will neither need nor be able to use Vector Security services, especially those services given by Cleo **. Will definitely recommend to family and to others as well.

Probably need a new company. The sensors are hanging off the door jamb. I requested the call back number to be changed and after 1.5 months it has not been done. The system always has issues and no one will come out to fix it.

I chose Vector Security because I just moved to the area with my son and wanted to feel safe and secure in my new neighborhood. My sales rep Greg was very friendly and informative about the services that Vector had to offer me. Today my service tech Mark came out to do the install. He was very fast and efficient and also gave me a clear understanding of how to use the system. Thanks to these two guys. I am now safe and worry free in my new home.

Talked to crystal and she was VERY helpful in checking the system in my parent's home after verizon installed fios lines. Crystal instructed me as to what to do, set the alarm, make the alarm go off, and then disarm. She was very patient, professional and Vector is lucky to have such an employee working for them.

Called to check on retirement discount rates. I want to streamline my bills by calling all of my billing companies to see if my bills can be reduced further being on a fixed income. I, currently, receive a discount rate reduction; but, wanted to know if my bill with Vector could be reduced further. My representative informed me that my bill cannot be reduced any further. I thanked my representative for all her help. Thank you Vector for keeping me safe.

I already had Vector security system. Just needed an upgrade. The sales rep did an excellent job. Very service oriented. The service installer Frank was very friendly and very experienced. He did a fabulous job. I was well impressed. Two excellent reps for your company.

I am extremely satisfied with Vector security. I have been with this company for many years. Micky is very knowledgeable of the equipment and always takes time to explain things thoroughly. Whenever I call him and leave a message my call is returned promptly. I recommend Vector Security to friends, coworkers and others. Whenever my alarm sounds vector security is on top of things, and professional, courteous.

I requested a small adjustment to my bill for the period that the cellular communications were down in August. Marcie in billing and the manager of maintenance were very gracious in granting the credit. I have been a customer for approx 25 yrs.

6 months out and loving it. We had been considering a security system for quite some time and just didn't get around to pulling the trigger. Now that we have done it, and had some time to live with it, I can't say enough positive things about Vector Security and the system they installed. I want others to know how nice this is. I have had prior experience with multiple security companies through businesses and there is no comparison. The professionalism of Scott, our sales representative, the installation team, and the monitoring and customer service staff exceeded our expectations. The system is great too. We love the programmable electronic deadbolt, the open position window monitoring, the Vector App that gives us real time information on who is entering, arming or disarming, the programmable lights, the list goes on. And it's affordable!! I tell everyone I can. Great system and a job well done.

The Vector representative was very knowledgeable. He was able to address the security issues concerning my home. In addition, he made it easier for me to choose the security products that would benefit my home. I would recommend this company to my friends and family. My representative name is Micky **. Job well done.

Today I was due to have my yearly system check up. Chris arrived on time and looking professional. Upon entering my house he donned his shoe covers (nice touch). He told me what he was here to do and how he would go about it. He took off the sirens so we didn't have a racket while he was testing. He tested the doors and motions and glass breaker. He then tested my smoke detectors all the while keeping me up to speed. We then did the panic buttons to hear the difference between the fire and burglary sounds. It was a very thorough inspection and was glad to have it done by a professional. Looking forward to seeing you again. Keep up the good work.

Understood everything he explained. Installation took minimum time. He was nice and friendly. I recommended him to 2 other people. He did a fine job and I can't say it enough. Vector was a good choice. I feel we will have a great relationship with this company.

Thank you for resolving the issue.

My account was taken off of auto pay for some reason and Rita was able to process this quarterly payment for me and get auto pay re-established promptly and efficiently. She was courteous and knowledgeable and resolved my issue quickly.

Kelly ** is always very prompt with her response to our requests. Even when I email her with an urgent request, she always helps me out and keeps us from experiencing delays. Updating access codes are always done quickly and thoroughly. Kelly is pleasant to work with!!

I was recommended by friends and family. The staff is always friendly and helpful. I receive adequate information when I call with questions. My overall experience has been excellent. I would and have recommended friends and family to Vector. Great service!!!

Vector Security System was installed when condo was built in 2000. We moved into condo 2008 and system was made available to us. And we have been happy with the system and Vector's service. I would recommend this service to anyone thinking of installing a security system.

We have been customers of Vector Security for many years. From time to time, I have called the branch directly for various questions, to set up inspections, and for any service needed on our system (etc.). The staff answering my call have always been very helpful, reassuring, and courteous. My most recent call was yesterday... I spoke with Heather **. She was able to help me with an issue. She has helped me many times in the past also. She is excellent. I am pleased that you have so many great people working in your Lancaster office and that I can speak with them directly when I need to. Thank you.

The service department assisted me in determining battery type. Very helpful so I don't have to drag a chair out twice and struggle to determine the type of battery I need. Thank you, thank you, thank you!

I chose Vector Security knowing service would be friendly and quick. My system was installed completely and correctly. Any time I've set off the alarm, by accident, the responding person (on the phone) was friendly and reassuring. The few times I've had a concern, it was handled in a very timely manner.

This is my second house where I had a Vector Security System installed. I rate everything 5 stars. The salesman that came out and explained available options was professional and built a system around what I wanted. The Tech that came out to install was professional, timely, and thorough. He completely explained the system to me until I fully understood the new up to date components. I continue to work with Vector Security adding extra cameras and other items to further enhance my system. The office staff are always professional, even the receptionist is like a breath of fresh air. Thank you Vector for a positive experience all around.

System was installed by Builder. A Vector Security agent stopped by and said he was there to initiate the monitoring service. Have had issues with timely notifications by monitoring station when system is tested. Lost electricity during Hurricane Matthew and the backup battery lasted only 3 days and died. Wish we would have installed wireless cameras with remote monitoring via a smart phone.

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The technical customer service person I talked with could not have been nicer or more helpful. She was very patient with me and quickly solved the problem... and offered other helpful information. Kudos for this experience! It is nice to be able to get problems resolved so efficiently and quickly when they do occur. Having a beep to signal a system problem is good, but if you have to wait to get it corrected, you don't want to hear beeps periodically to let you know there is a problem.

We've had Vector for over 10 years. The service was good. We signed another agreement with Ackerman to start on 10/24. They'll provide us with new updated equipment @ lower monthly fees. I called Vector many times about this. I keep getting transferred from one dept. to another. I sent an email to Rita ** to cancel the service @ Customer care. She told me that isn't enough, and that I need to call Customer Support. I called them and left a message for them. Their message says I'll hear from them within the next 24 hours. But, our new company will be at our house on Monday to change the equipment. Please take care of this issue as soon as possible. Thanks.

I received excellent customer service today when I called to update my call list. The call was fast and efficient. They took care of my issue with one phone call. They always do a great job. They are friendly and knowledgeable at all times.

One of tech came out to set up the security at my home but just left without doing anything! We waited for a week to have a service since today was the earliest for them to come out. But he didn't know anything how to do it. What made me more angry was that he damaged our walls and the door... Really?! What kind of service is that? I'm very, very disappointed with VECTOR SECURITY COMPANY...

Dexter ** made the call for our issue and was excellent, courteous, friendly, and knowledgeable. I was very appreciative and impressed with the time he spent on the call as it was not a major issue with the system. He provided some helpful knowledge for us in the future for the well-being of the system. Thanks Dexter!

I always feel we are a priority when working with the Vector staff. No matter how minor the issue the service we receive is always top-notch and helpful in helping us resolve our problem. Our recent request for a change to our emergency access, contact info/roster was extremely smooth and Laurie ** was very professional and pleasant to help us through the process. Thanks!

Called the tech staff to reply to an alarm not turning off. Thought it was the battery, but it was a disconnect. Rep on phone was courteous and helpful. Set up appt for tech to come out and change sensors. I'm happy not to be hearing the beeping!!

We have used the company since 1997 when we moved into our house. Service is always friendly and thorough. Service person always updates us on new products. Whenever a technician comes, he checks out everything and not just the problem. We always recommend Vector to our new neighbors.

I called two months ago requesting that my service be discontinued and they are still debiting my bank account for this service. I can't believe this is the way they do business. I have called three times today trying to resolve this issue and have been hung up on three times. I guess they plan to continue taking my money instead of stopping the service as requested. Obviously to stop this I will have to close my account and open a new one to get rid of this service. I am totally disgusted with this company and would not recommend them to anyone!!!

I was charged for a repair that I thought should have been covered by my new service policy. Your service representative (Erica, I believe) diligently made an inquiry and successfully resolved the charge in my favor. I think that was the right outcome, but she went above and beyond in her diligence and effort. Also the service tech who came to the house was very good. Many thanks.

Service was adequate for monitoring. Trying to reach someone in Customer Service is difficult. They are rarely ever available to take your call and require you to leave a voice mail and wait for a return call which can take up 24 hours or longer in some cases. That is very frustrating and inefficient for the customer. If I'm taking the time to make a phone call then I need to speak with someone right away. Other I might as well send an e-mail and wait for a reply.

This is a continuing project. We started with alarm and moved to cameras. Now we added dark finders. Very happy with the service we receive. Will probably need to upgrade the DVR soon. Would recommend Vector to friends and family.

I was in a circular hell trying to deal with forgotten passwords and usernames. Also I had referred a friend a few months ago and have not yet seen the credit on my bill for doing so. It is rare (unfortunately) to find a customer service representative as knowledgeable, helpful, pleasant and friendly as yours. She guided me through every step, didn't rush me, was understanding, and solved all of my problems and more. Congratulations on finding a gem in the customer service sector.

Customer service was great. The young man was patience with me and answered all of my concerns. Thank you and yes, I would highly recommend Vector to others. The programming was easy and as I said, the representative was polite, respectfully, and knowledgeable. It's great to know that resources are available when they are needed most.

I chose Vector because I already used this company at other locations. Installations were performed well and in a timely manner. I have worked with this salesman before and knew I could trust him to guide me in what services and equipment I needed. He has been in the security business through several buyouts and I knew I could trust him.

We have had Vector for many years in all of our homes. It is a very good and reliable system. Rudy came out last week to reset our keyless locking system. He was very knowledgeable and genuinely interested in solving any problem that he could, and he did.

August 1st, 2011: I was looking for a security service for my home and a sales rep from Vector Security came to my door to offer their services. The sales agent indicated that the equipment was free and that all that was needed from me was to sign a 2 year contract. Through my negligence and Naivete I signed a contract for 5 years instead of 2.

Had major problem with Camera triggering message to my phone. Janet, from Tech-support was excellent in assisting me; and was extremely patient and professional. Janet is an asset to your Technical Support Division and should be acknowledged for her work with me.

It was currently in the property when we acquired. It was also recommended by the previous owner. We are satisfied with our experience with Vector. We would be more satisfied if the cost to upgrade the old equipment was included in the monthly cost, however we do understand why it isn't.

Transferred service when I moved. Was very frustrated that I had to sign another three year contract when I only had one year left on my other contract if I wanted to not have to pay for both taking out old equipment and installing at the new house. I was also told I would get a 15% discount on monthly monitoring and then later told I wouldn't get this. I felt like the sales rep changed his story. Now the same day I had the system installed it isn't working properly and the techs have to come out again. I won't renew with Vector once this contract period is up. The installers were good and it may not be their fault the system isn't working properly.

The representative, Charles, was outstanding. Took his time to explain the features. Vector Securities was aware of the multiple scenarios that may occur. I would highly recommend the company. Stephanie ** in the office was also amazing. The system seems to working fine.

The customer service was very helpful, professional, and fast in their help. Have returned to Vector last year after using a different security service. Vector is definitely the better company with response, knowledge and professionalism. Will also be most happy to recommend to my friends and family.

After talking to a few security system company representatives, I chose Vector Security. The technician who visited was very knowledgeable. He was able to answer all my questions to figure out what type of device is needed at each area or location (When some companies sent sales representatives instead of technicians, they were able to talk about costs but not the system itself). I have been content with the system since the installation. I like the convenience of using the app to control the system. I get emails for status changes. I also got email notifications when power was out for an hour in my neighborhood.

Vector is fantastic. Its monitoring after hours staff understood the issues associated with power outages impacting on cable dependent telephones and its impact on Vector diagnostics; located tech staff by phone and helped us solve the problem. In today's world, try to accomplish that with Comcast, AT&T or even Home Depot -- forget about local, state or federal offices. Vector deserves applause!!!

Time for batteries to be replaced and equipment to be checked. Had a low battery code come up and was called to have it taken care of. Also updated contact phone numbers. Both people I spoke with were very pleasant and helpful and took care of everything.

After 30 or so years as customer - upgraded to wireless but the install was awful. (Darius took 12 hours and didn't get things up and running. Never installed the lamp module. Didn't have a tape measure, etc...) New technician came - much better but still problems. (See all the fault codes - lamp module goes on and off). Not user error --- Jennifer was helpful today scheduling new tech to come and resolve the myriad problems...

I have been with Vector since 2008 and have been a satisfied customer. Every time I have called customer service I have been treated very nicely and my problem was fixed quickly. The customer representative was very helpful and polite.

Vector Security is one of our clients so it was our professional courtesy and sop to offer opportunity to earn our business. Also the owner of the company recommended Vector because they are the security company he uses residentially at several locations. As purchasing manager, I have to say the best service and the best price was given by Rick **. He spent as much time necessary with me, explaining every aspect of quote and installation process. We have had no problems. We are thrilled with the outcome of your service. Eric came out for annual inspection and everything is good to go! I recommend your services to anyone I come in contact with when the subject arises.

Problem w/ setting time, date & volume after Hurricane Matthew. The gentleman I spoke with was very helpful and pleasant. He guided me through the entire procedure one step at a time on settling this matter. I have never had any problems with Vector on any problems I have ever encountered with my security system.

Alarm was already setup in the house. Stayed with the company and have been very satisfied with service provided and reaction times when needed. Customer service has always been very helpful with me on the phone and has done very well of walking me through the steps needed.

Called to verify our alarm system communicating with Vector. Successful test. Discussed options for possible faulty zone. Was offered new monthly agreement with a service plan. Erica made sure to get me the best price possible. Also sent me a manual for my system.

Our alarm was malfunctioning and I called today to troubleshoot by phone. Your staffer was extremely helpful and pleasant over the phone, and she resolved the issue without having to send out a repair technician. Thanks very much.

Everything has been going well for a number of years, Thanks God! I have another building to be secured. I pray that it will go well. Also, protection is very important and the service and met expectations so far. Competition is high so buy all to keep up!

I am a private home owner. The first gentleman I spoke with I had trouble hearing. I called back and spoke this time with Sandy who was very helpful. She was outstanding in helping me and also very professional and knew her job. I needed to have faxed to my insurance company verification that I had a active alarm system with Vector. I greatly appreciated her help.

Thank you very much for the very experienced tech that came out. He went above and beyond. I hope he is complimented internally for his great work for my family. Vector Security seems to be getting better and better.

Vector Security was already installed at my home. So I contacted the company, and right off the bat. Great customer service from the seller all the way down to the installer. Explain everything to me and the system is as simple to program.

I have waited since Friday for someone to set up a service? I want a service call for when they will come change a battery in the carport storage room. It has been signaling low battery since Friday. I have called several times to no avail. Please call me at ** to set up an appointment.

Already had Vector for 9 years. Just wanted to upgrade system. Mark the tech was great. He was very nice told me everything I needed to know and then some. Would recommend Vector to my friends. Thank you for the good service.

I recently had a service call with Dexter **. He was polite and professional. He spoke with complete knowledge and proceeded to fix the current problem. I was so pleased with his service that I felt compelled to inform you of such a superior person working in your company. I hope he will be recognized for his fine workmanship.

We have had Vector for about 25 years. We had new windows installed and needed to upgrade our system to wireless. The salesperson was very knowledgeable and gave us suggestions. The installation was great. The installer came right on time and explained what he was going to do. He spent time showing the new system to us.

Firstly, 90.00 per hour and charge for parts to repair system is quite expensive. You might lose customers if another company is offering comparable services for less. Overall: Came with package to build home initially. Keep up the good work, maintain integrity and protection. Vector notifies me promptly if anything is wrong by testing system monthly. Staff is courteous and helpful and I rate very high in knowing the policy and procedures. In the future I want to update my system and more information could be sent to my email on what is available. Please keep in mind the average american worker has not seen any increase in their wage and so prices need to reflect the reality of the situation.. Thank you and have a blessed weekend.

Sensor fell down on dining room door and now alarm won't arm. Has a reporter failure on screen. Had to bypass dining room door in order for alarm to try to alarm. Sensor won't stick back on dining room door.

Wanted to put in kudos in for this young man. He was polite and very efficient. He took the time to explain what was going to be needed to get things going again. He also explained about how to verify if his company or not. We had someone else come to our door.

I have been working with Frank ** for many years. I have had nothing less than outstanding customer service results in all of our dealings. He goes out of his way to make sure that all of our needs are met above and beyond our expectations. The Vector Team are great to deal with, from that first phone call I make, to the completion of the work that they performed. Thank you!

The tech checked the control pad and control box for the problem and found the wire in Zone 2 was not working. He repaired it. We opened the windows and checked them. All were working. This is all I can write about the repair job. It was not a big deal.

I had the privilege to speak with Sandy, a Vector employee earlier this morning. She is a remarkable representative of who Vector must be enormously proud. Although I already shared with Kim, Sandy's manager, I wish to underscore herein how great she is. Thank you Sandy.

We have used Vector for many years. We started with Bayou Security and have remained with them through the changes. We appreciate the fast, friendly service and they have always been very helpful. We get a very good service for a very good price.

Existing customer, major upgrade to our security system. Great customer service throughout the project including prompt follow up on questions and change orders. In addition, Frank ** was very helpful clarifying fire code issues and general construction questions. He made several site visits through the project.

We have had Vector for over 20 years. On a 1-10 scale, I give a 9. The technicians are always courteous and proficient in their work. Especially Don. The people on the phone are always courteous and helpful when we have questions. The tech service over the phone has helped several times.

Vector has everything I need. I have had Vector for 12 years and don't have anything negative to say. The service is great! I appreciate the service that I have received. I will recommend family and friends to get Vector.

I called for service because a sensor appears to not be working. The Vector customer service rep scheduled my service call for tomorrow so in a very timely manner. She was polite, professional and answered a technical question, too.

I had a question about zones. The representative, Dan was very helpful and patient. Dan took the time to fully explain how the Vector zone system works and how, when we are home, it can be bypassed. He waited patiently on the phone while I used the bypass program to open up some windows in my home. Speaking with Dan was a very pleasant experience.

The technician Joe, was very polite and nice. I felt comfortable with him in the house fixing the alarm system and was very professional. Told me what he was doing every step of the way. He was very quick performing on the alarm.

My mother is elderly and lives alone, so she followed the advice of friends and had a security system installed. In the space of three months the system malfunctioned twice, the second event resulting in the police being summoned to her house. She was so rattled that she couldn't remember the code to turn it off, and even after the police arrived and contacted Vector, there was apparently no way to turn the alarm off. Eventually I was able to silence the alarm and disconnected it completely.

We like Vector Security. They keep a professional staff in the office and out of the office. Chris is a professional and knows what he's doing he lets us know when he going to make noise and what he doing during the testing. He was on time, looked the part, wears his ID badge and even let us know about the other things your company offers. Keep up the great work.

After comparing other companies and prices I selected Vector Security. They installed my system and I signed up for monitoring. I have used them in the past and was satisfied. The installers answered my questions and worked with me to install items in a way that matched the way I live in my home.

My family and I have been loyal Vector customers for about nine years now. We are completely satisfied with the service we have received over the years. Micky came to our home today to explain all of the new features that we could choose from to upgrade. This company has some really great security additions and we are happy to say we will be upgrading our system. Thank you Micky for a wonderful conversation with my husband and me today. You are very knowledgeable about Vector's security business!

I was the victim of an unethical action by another security company. They led me to believe they were upgrading my Vector system; instead they switched my security to their company. When I found out about the switch, Anmol and the other Vector staff were very understanding. They explained exactly what had happened and then spent time going over my options. Despite several financial incentives offered by the other company, I chose to have Vector remove the other system and install another Vector system. They have always given me good service in the past, and I wanted a system and a company I could trust.

We have had the service for 16 years with excellent results. The upgrade was in our price range and what we were looking for. The rep was knowledgeable and courteous. We would recommend the service to anyone and are pleased with our choice of security companies.

I selected Vector Security because they responded quickly to my request for a quote for a new security provider. Your representative, Paul **, was able to quickly provide me with an answer to my question of being able to provide service without my business having landline telephone service.

Chris was prompt, courteous and very thorough when he checked our system. I offered him a ladder to get into attic and he very thoughtfully put the ladder back in garage. I also appreciated Chris donning his blue bootie slip ons as he entered our home, very respectful. I felt very comfortable having Chris in my home and look forward to his next visit.

Chris was polite and did a great job. He came to my location at the appointed time and performed his testing in a professional manner. Chris reviewed all the results and made sure I know what he was talking about. Vector personnel have always presented themselves in a professional manner and completed their work quickly.

We have been with Vector Security for some time and have enjoyed our service at both our home as well as our business. As we thought about upgrading our system, Stone ** was very helpful and introduced us to many of the products we'd not even heard of. The new technology and personal service have guaranteed us as permanent customers.

This a new installation for this home. Tech did a good job. The equipment is easy to use and understand. This is the second home that I have had Vector install a system in. I like the customer service and Technical support. When the alarm goes off the monitor center is checking on you quick. Thank all of you for a job well done. Thanks for your support.

I chose Vector because they have been in business a long time and I had an account with them before. The customer service rep today was polite, professional, and answered my question. She was very pleasant to deal with! Also, in the past, the service call charges were outrageous. These have since been amended.

I called customer service with questions about my bill and requests for further assistance with my system. I spoke with someone named Rita who did an excellent job. She is knowledgeable, professional and very service-oriented. This evaluation is related just to that one call to Vector Security Customer Service.

I had relocated to VA from OH. I had Vector in OH and was happy with the service and the equipment. When I moved, I had the option to transfer my contract to the new owner, pay off the contract, or get a new contract in VA with the same equipment. Long story short, when I decided to get Vector again in VA, there was an issue with giving me the same package I had in Ohio for $0 installation since I had purchased additional items (i.e. glass break, fire alarm, etc). I had been told in Ohio that I could get the same package with $0 installation fee. This wasn't suppose to be the case. I was allowed a basic package for $0, but anything more I would have to pay for. I explained to Vector in VA that I was told in Ohio I could get the same equipment in VA for $0 installation. Vector investigated and ultimately honored what I was told, though it shouldn't have been the case.

I spoke with a rep, they disarmed the smoke detector so it wouldn't annoy us. The rep also asked if I had another smoke detector that was not connected to this alarm system. She was very concerned for my safety. I appreciate that. She scheduled an appt to have a tech come out and fix or replace the detector.

Home security, fire and safety. Very friendly. Confirmed visit. Thank you for the service and looking forward to having the security. Will feel comfortable knowing I have the safety and security.

We were completely satisfied with the service, but we needed to tighten our budget. Vector was unable to compete price-wise with the company we are going to. Here are some more words to reach my fifty required minimum count. We had a good experience with Vector, so our cancellation is strictly a budgeting choice on our part. Thanks.

Great; however, bill pay on phone is way too long. I had to continue to call all day. People are working, taking care of kids, parents and this is time that we are unable to get back.

We live in a safe neighborhood, which unfortunately gives people a false sense of security. We have already had to take footage to give to the police, due to petty car theft. Happy we have the cameras to help with surveillance. It helps us to feel more secure in our already safe community.

Spoke with a representative to settle two issues, one to register on the internet in order to change credit card information and to request service call for misplaced window contacts after window company removed windows, and installed new ones. Representative on phone was very helpful, informative and pleasant to work with. Accomplished both objectives in short period of time. Thanks Vector.

When I contacted Vector on a Saturday for information, I received a prompt response. They were accommodating to our schedule and the sales representative Jason ** was courteous and professional. He patiently addressed each of our questions and made modifications to our system according to our needs. When I contacted Jason with a follow up question by email, he responded promptly and addressed my concerns.

I have had Vector for over 7 yrs and have never encountered any problems. My son recently became a homeowner and I strongly recommended he get a Vector security system to protect his investment. As he was working at the earliest installation date available, he asked me to fill in for him. I was happy to oblige. Glad to see your service personnel are just as wonderful as the system you provide. Not only was your serviceman, Darren, prompt but courteous, professional, and very knowledgeable about your products. As it had been over 7 years since my installation, he updated me on the products now available.

We had Vector Security at our old home that we sold & moved to a new home with an ADT security system. I don't know if we were just used to our old system with Vector or what it was, but we instantly missed our old system & called ADT to have them pick up their equipment. Having Vector installed in our new home was a no brainer & their equipment was so much cheaper than ADT, too!

Very pleased with the service and took the time to help move the system to better protection for our family. Highly recommend to family! Will also be looking into more to add to protect us. I can not express how much I like this company in more than 50 words but I do.

Using Vector Security for over 15 years and completely satisfied when security action is taken. Also reliable service when in need for problem and repairs. I will recommend family friends to use your security company whenever service or problems arise. Once again thank you for your kind cooperation and assistance for any future matters.

The estimate provided by Jim ** was very timely and we were able to get the service scheduled within a week and a half. The installation today by Charlie was fantastic and I received a very detailed account of the specific features that are contained in the system! I am very happy that we decided to go with vector.

We were referred to Vector from our son. We have been happy with the system and service since we installed it. This is the first time we've had an issue, and the service rep that I spoke to was great and the service tech, Mr. **, was extremely nice and helpful.

The technician Joe, up on time, was considerate and professional. He fixed my system quickly. He was considerate of my dog and the alarm noise. He gave me a good warning so that I could keep him calm.

Erica did a great job of stopping the beeping and scheduling a tech appointment for us. This has happened a number of times and she was able to help us out. Really impressed. Great job! So far we are very happy with our Vector system despite this malfunction. Great customer service.

This Customer Care Representative was extremely knowledgeable and helpful. She was able to read my system and answer all my questions and patiently resolve my heat detector/smoke alarm issues. Because of my recent medical situation I was not able to take care of this heat detector/smoke alarm before now. She is a great ambassador for Vector Security.

This is not for a new system just an upgrade. The staff is wonderful and very on point. We want a better system for our home. Also we would like to discuss having cameras if possible. Please let us know what specials you may have on this. We have been dealing with Vector for years now with no issues and we want to continue the service. The customer service reps are very helpful and patient along with the monitoring reps - I can say job well done.

The technician that came to install my security system was courteous and knowledgeable. He took the time to explain how to use the system and was patient with my many questions. The salesman did a good job also. I would recommend.

Vector Security did a great job with us. The sales department was professional and on time. The prices were fair from other companies I looked at. Vector's service department was also great. They came on time and left my house spotless. Make sure you call Vector if you have security concerns in your house.

We looked at several security companies, and decided to go with Vector. I'm really happy we did! Their salespeople and install technician were awesome. I'm satisfied with the tailored system we received and confident in their monitoring capabilities. The system is top notch, and they've been so helpful with the whole process!

We choose Vector because Jon (salesperson) was great. We like the 3 year contract and then year to year after that. Customer is awesome, everyone that I spoke to was respectful and willing to help fix the problem. Micky Customer Service Manager took time to explain all Vector Security Options.

Overall my experience has been good. Our tech has been outstanding and helpful. The last few months though I have been disappointed that when I call for service or question I need to leave a message. Sometimes it takes a day to receive a callback. Response to have proposal for new system has been quick.

The staff at Vector are professional career caring and knowledgeable people. They have helped me in many complex situations in a timely and courteous manner... I will continue to use them for my security and my mother's. I look forward to many more years of their service. Thank you especially to Carey, Wendy and Anthony.

Vector Security serves several homes nearby and was recommended to us by friends and associates. We have been pleased with their service for the last 14 years and feel quite safe and secure when we leave our premises. Monitoring staff, service technicians, billing staff and customer relations staff have always been quite pleasant, knowledgeable, competent and eager to please. To date we have had a very good experience with them and anticipate more years of good service by all of the staff at Vector Security.

Is unthinkable that it takes a week to get a appointment scheduled and another 8 days before a service call. Meanwhile my motion sensors are disabled because the battery is low and the beeping disturbs my household, so my property is not fully protected. I'm paying for service that I am not receiving.

We have dealt with Vector Security for numerous years. The experience we have had with their team from the planning to the install has been phenomenal! They have exceeded our expectations in many ways. They have always been concise and very detailed from the paperwork/contract phase to the install and cleanup. Wonderful group of people to work with and would recommend to anyone that is considering them.

Vector Security offers a feature rich system for good value. The system gives total control of home security and door lock access with remote capability. Installer was professional and left the home as he found it, no mess or damage. Since this house is a vacation home I can monitor home activity remotely. I have used the system to unlock the front door to allow access to the home for workmen, then was able to lock the door and reset alarm.

I was referred to Vector by Carrie **. I was extremely pleased with everyone I dealt with and also with the timely manner in which the alarm technician came out to install the alarm. The technician was very informative and showed me how to use the alarm in detail. I feel more safe and secure knowing I have home protection and would refer others to Vector.

Staff was very helpful and handled request in a timely manner. All staff was respectful, well-mannered and polite. They are efficient but never seem hurried. They always explain things thoroughly. It is always a pleasure dealing with Vector Security. I always feel comfortable talking with them. I am glad to do business with Vector Security.

We chose Vector after meeting Mark ** at a home show. It was his wonderful personality, his honesty and his willingness to stand behind his product that made us choose after for both homes that we own. He has gone above and beyond the call of duty. When we were in New Orleans for my son's wedding we had a problem with our pet sitter getting into the house. The battery had unexpectedly going dead on our door lock. He personally came over to the house and did what needed to do so our pet sitter could get in and take care of our dogs. You are such a lucky company to have a man such as Mark **. We know we can count on him and because of that we know we can count on Vector.

Mary was great! She took her time and explained everything to me. She did not try to get me to buy things I didn't need just for a sale. She was very honest and open about all aspects of Vector. Her customer service is what made me choose Vector. She also follows up from time to time to make sure I am pleased.

Our sales person had great suggestions on how to make sure the whole house was covered, installation was quick and clean, and if we accidentally set off the alarm, the phone call from Vector comes very quickly which shows how good the monitoring is.