Vector Security Reviews

Interaction with Staff members was always pleasant and fairly straightforward. Never needed in home service. Had some alarm calls while cooking since smoke alarm was near the kitchen and operators were very good. I have just decided to go in a different direction since I've retired.

I chose Vector after reading reviews and having a rep visit with me. Each time I have experienced an issue I call the young lady who was my original salesperson. If there were an issue with a service person, I would contact her directly. (This has been an issue several times which was rectified when reported.) I feel comfortable paying the monthly monitoring fee because I have received calls with alerts while I am in the house and unaware of any activity. This reassures me that someone is on guard. Until the services decline and not addressed, I will continue using Vector. (AJ has serviced my system most of the time and has been excellent.)

I needed to get the information to change the code to my Mother's security system. Kelly ** helped me with this. She sent me the directions to do this and when we screwed it up, she was patient and so very helpful, all with a smile. She is a Great asset to Vector Security. I wish all customer service experiences were like they are at Vector. Thanks to Kelly.

Good reliable company. Has always been responsive. Service is good. The two technicians that upgraded my system were knowledgeable, courteous and easy to communicate with. Pricing is reasonable. No issues or problems over the last sixteen years of service.

I have been a Vector Security for fifteen years or more. My overall experience with Vector Security is the main reason as to why I am with Vector Security The professionalism, the expertise and knowledge and common courtesy and the introduction of themselves and flashing their badges puts you at ease as to who is actually in your home.

Spoke with Samantha. She did her best to satisfy my needs. However, the requests for service in the past was ignored. I requested a service call about 3 years ago. The cover on the main box came off. No contact from Vector. I had a service call at home about 2 years ago replacing a battery and the man said he would have someone contact me. Never happened. When I received a letter requesting more money, I called. I think Samantha will see that the problem will finally be corrected.

We Previously owned this system, today we have upgraded our unit. Excellent installer, very pleased with your company and the very informative demonstration he presented we are completely satisfied and very happy with everything And especially feel so so safe. We are in good hands. Thank you to all. Great job to John **.

I have heard wonderful things about Vector so I decided to get rid of my ADT system. Jon was a wonderful installer and explained the system well. He also showed me how to change my door lock code. I am very happy with my install and he was very understanding about my obnoxiously loud dogs.

I had previously called in January and someone was supposed to call me back with information and never did. I got a past due bill so I called again. I talked to Nichole **. She was extremely professional and helpful. She got me the information that I needed to see that I did owe what my bill said that I owed. She went through it with me and provided me an account detail showing all charges and my payments. I have contact with many companies and it is now common that no one wants to be nice or helpful or provide customer service. So dealing with Nichole was very pleasant and a nice change from what I have been seeing.

This is Joe from Paul's auto collision. We chose vector security due to their high attention to detail, their level of customer security as well as the appeal of the phone and device app for my Vector Security. We use this and how many of our data days. You're the shop and I've got a few employees. It also use it. We like the usability of it. We also appreciate the vegan to detail and the accuracy in the month in the month billing.

Ed was very nice to work with. He showed up on time and was very polite while installing the equipment. He was personable and nice to my customers as they came in throughout the business day. I would highly recommend Vector to anyone looking for security systems on their business and home. Ed was a stand up guy and he deserves a raise.

We decided to do away with our landline telephone service. Was displeased with Guardian when I called about upgrading to Cellular for communications, the representative was very nasty and not helping. We have Vector at work so we called and had a very pleasant experience with the sales representative. We decided to make the switch. The installation technician Greg was very efficient and helpful. He had us up and running in no time at all. We are very happy we called Vector Security.

We chose Vector to install our business alarm because we were extremely satisfied with our home installation and service. We have used them for 9 years and continue to partner with them for our business needs. David our sales rep and Arnaldo our installer have worked on both alarms and both have been in the industry for years and know their business very well. We highly recommend Vector Security!

Their great customer service. The company that I work for had this system in place when I took over. Nothing new for me, it's an alarm, but the people that I speak to when I need something are really great, polite, and helpful. Thanks for all you do!

System was in house when we bought it. We were still very happy with the service we received when we need some attention. We would have no problem recommending to a friend or family members. We are very happy with everything. They keep us up to date with all the new technology that is an option and is available to us as a customer. Thanks again for your support.

We chose Vector more than 20 years ago because it seemed like an effective service for a reasonable price. Since then, we have moved to a new house and have the system reinstalled and expanded. Service techs have been excellent and monitoring service has been prompt and reliable.

Hi, Mickey was a delight to meet with and was able to get us what we wanted, very informative of the new technology out there. Installation dept called us right back and was able to make appointment soon. Thank you very much!

Today Chris came to my building at ** Street to do the inspection, to start I was very impressed with his phone calls to me before he was on site and his friendly presence while on site. He arrived to the minute that he was scheduled to be there. Chris explained everything he was doing and how it was going to flow throughout the testing process, during the test he also was telling me the other services your company offers I.E.: Cameras and such. He was neat and professional. I give a five star satisfaction with this service call. I could not have asked for better! Thanks Chris and Vector Security for a great customer experience.

We have been very pleased with our Vector Security system. Service has been great. Anytime I have a question I get a prompt helpful response. I love the phone app that I can keep up to date on what's going on at home as well as watch my cats to see what they are up to when I am not at home!

As always, the technician is knowledge and friendly. Great service. As promised, he called in advance to say when he was coming and was in time with the arrival. In addition, he explained everything very clearly so that I felt comfortable with what he was about to do. I am very happy with Vector.

I have been with Vector Security for 20 years and have been very satisfied with the service. I feel very safe with it. My children also have Vector. When I call for service they are very prompt in scheduling and also coming when they say they are coming. Tim is the technician and is very helpful when he services my system.

Evan arrived on time. He reviewed the agreed install details then walked the area and answered all questions in a knowledgeable and professional manner. Once the installation was completed He thoroughly reviewed the new system and again answered all questions. Evan is an asset to your organization - well done!

This was a reinstall moving our equipment from old office to new office almost an hour away. Staff were very courteous and respectful. I appreciated them cleaning up after themselves. They even asked if they could use our vacuum. Great job.

System installed in early 2003, upgraded 2014, works fine, very pleased. Upgrade was done to install additional sensors for fire in 2nd floor and basement. New panel does change with time changes, which the older one did not do. We also upgraded to wireless, but response time seems longer; however we have not had an actual break-in and hope to never have one.

We've had Vector for years and have added additional cameras in last few months. Pleased! Would recommend vector to other church's or companies in the area. Can't say much more than this! Thank you.

We have been a Vector Security customer since 2004 at our old address. We have been very satisfied with response time and friendly customer service. Having a good security system makes our family feel safe and Vector hits all the marks. I have and always will recommend Vector to a friend or family member.

We wanted to upgrade our system. We are very pleased to actually have monitoring service again. We had gotten rid of our home phone several months ago. Glad that we found out that a great guy like Mike ** is working for Vector!

I recently had service out to do a check up my system and to replace all of the batteries. The technician was on time and checked the entire system over. All of the batteries were replaced. He updated my contact list.

We chose Vector Security because of our great interaction and information exchange with the original sales representative. My latest interaction was with Jerry ** about our account. Jerry was very helpful in answering my questions and knowledgeable about possible increases to our present services. I only hope that all Vector representatives are as professional as Mr. ** was.

Had a clerical issue that was resolved immediately by Agata... Great asset to Vector!! I contacted Agata to receive verification as a customer for my insurance company and she was very helpful and extremely efficient. Thanks again for your timely response... Be well.

I wanted to upgrade my security system with some of the new features (cameras, the latest inside box, etc.). I was very pleased with the installation of the new items. The serviceman was very helpful and did a great job. Also, the office personnel has been very helpful in helping me set up the system on my cell phone. I am very pleased with the services; however, as a long time customer (20 years), I would like to receive a discount.

Very good products and pricing. Installation was fast and clean looking. Customer service was top notch. I would recommend Vector to my friends and family. Very simple to use hands on monitor and the app is great. One touch on your phone to unlock the house.

I choose Vector cause it was my previous security system for the past thirteen and a half years and also our church has had very good luck with their Vector Security they have had for years. I am very pleased with the service and response time we have had in the past. Thank you.

Just called to check on "cameras". Was told they are "running" fine. I thought they had small red lights in them when they were active. Guess not. Thought batteries may be dead. Guess not. Wednesday an electrician doing work here called Vector, with me standing next to him, to tell about what they were doing. Very good communication. Thanks.

Exceptional service. The last Technician that came to my residence to assist with our outdoor surveillance cameras was fantastic. He was prompt, professional and very informative. It was a very informative experience. I believe this technician's name was Steven. If all of your technicians are as experienced as him, I'm sure that you have a 100% customer satisfaction rate.

My experience over the phone with a staff representative was very professional and courteous. I can't remember her name but she handle my call & took care of what had to be done with ease & helped me through the website to get into my account.

We chose Vector for cost as cheaper than ADT. Installation by Andrew was great. He was very nice and explained the panel to us. Mary was very informative and spent time with us hearing our concerns regarding security of our sheds.

I have been a Vector's Customer for many years so when I was not home and away it is good to know someone is monitoring your home, was not aware of battery problem (Low Battery) and Vector was there the next day to correct problem. Thanks.

Vector has been my security provider for 18 years. The installation is perfect and the installer terrific - a credit to your company. All of my concerns were addressed to my satisfaction. Peter ** was prompt, professional, knowledgeable, congenial, efficient, and explained everything well.

Rob is very professional and did a great job providing a system that works for us. We're very happy with the service. Customer service is been great providing a system that works for us. The install went nice and easy. Greg did a great job and even cleaned up after himself. Thank you!

I decided to get internet. So I had to change telephone services. I contacted Frank to see if I needed to do anything with my current system. He recommended that I upgrade and use cellular to transmit my alarms. The technician, Greg, was very helpful. He was very quick and efficient with the installation. He was so very patient when it came time to learn how to use the new system. He left very clear instruction and I am confident that this was a very good decision. I will recommend Vector Security to my friends and family. Very pleased with my new system.

The technician Evan was very good and efficient at diagnosing our issue. The wireless devices in the front of our shop were not working properly. I was told that it was a range issue that the panel might be too far away from the devices. He came in and put a repeater device in to help get signal to those devices. I was very pleased with his work and he did an overall good job.

I pick Vector because I like them. They are always on time and call as soon as alarm goes off and I always get the same nice tech each and every time and he is always here when he say he gonna be here and he always call before he gets here to let me know he is on his way. Thanks.

We heard about your service at the home show in Pittsburgh and spoke to Chris. We were dissatisfied with our current security system and very interested in yours after speaking with him. After reviewing your system we decided to make the change. Chris and John (installer) were very easy to work with and extremely polite.

I chose Vector Security because the equipment was already in my house and vector is a local company. My experience with vector has always been excellent. My questions are always answered immediately and thoroughly. Have a happy and safe day Tim!

I chose Vector based off great reviews. Vector is highly recommended in my neighborhood. Customer service superb. Mr. John ** provided real-time service and was very knowledgeable. His type of service is greatly appreciated and will be shared with circle of friends. More representatives like Mr. ** is needed.

Agata ** made it a great experience for me. She cared. System was not working after install and Agata took care of it for me. Emailed me when handled... Nice touch. Thank you for all your help.

I am happy to say that Vector has met all our needs and requests with great professionalism and dependability. I have recently made an upgrade to our (Fire alarm system and monitoring) system consisting of a radio backup signal to cover our protection when our phones are out. I called on a Friday and by Monday afternoon I had a quote. Dealing with Gayle ** who is their commercial representative is always a pleasure and her interaction with the residents at our health care facility is always a highlight of their day. I can't thank Vector and its employees enough. P.S. The service techs are great too.

Three of our smoke detector sensors were running low and the main pad was beeping and the smoke detectors are chirping. I called Steven to see what we could do and he was very professional and kind on the phone. He definitely walked me through the process on what should be done and he actually took the time to go over the keypad with me. It was frustrating for me and he spoke to me with extreme respect which helped calm me down. We definitely love Vector and plan on staying with your company because of the great service we get!! Steven is an asset to your company!!!

I chose Vector Security because it was installed in my house when I got here. I would gladly refer Vector to my family or my friends or my neighbors. I had an excellent experience with Vector Security during my service call today.

I heard of their good reputation in the past. The tech showed up on time, was knowledgeable and courteous. I have had excellent service so far. I liked the fact that he came and updated my old equipment without my asking.

We have been Vector members for almost 10 years. From the time we moved into this new home. We recently changed our home telephone set-up which required a different way of configuring our home security set-up. So we had an appointment with Traci this week to see what was now available and decide how to proceed.

Brad came in not only fixed my garage door but also fixed my panels and replace the batteries in my keypad. He went above and beyond and I was very appreciative. He was a great technician and it was easy to tell that he had years of experience which is invaluable. Very happy customer!

My security installation went great. Couldn't have had a more knowledgeable technician. Will recommend him to services my system, Thank you so very much. Look forward to working with you again.

Darren came out to figure out why our alarm was going off and not only found out that the front motion sensor was bad but someone had used the master code and somehow created or actives an incorrect partition. This will save us valuable time at work not having to deal with these false alarms. We are all very happy with the outcome and the service he has provided.

The installation was seamless. Peter was very upfront with the process and kept me involved with what he was doing throughout the day. He was very professional and sat down with me to explain all the features. He is definitely an asset to Vector security and I am fortunate to have him install my system.

One of the best security company I have tried so far. Been with the company since 2008. What more can I say. Sometimes it's better to say less than try to add or repeat the same answers to the same questions.

I love their service. They are extremely professional and very easy to work with. Vector has been rated a top security company in our area and we had a very good reference. Whenever we call Vector we have had very good service.

Great. Done very well. We learned about Vector through my husband's work. Tonii had sold us the installation. She was very well knowledgeable. Instructions on how to use the system was very informative. This system is very user-friendly. Your technician was very professional. And this installed at my workplace very professionally. The system is simple and easy to use. Installer and the person in command to sell it to me was very professional information.

Nathan was nice enough to wait outside when he arrive to give me time to get ready since I just got out of the shower. He was very patient showing me how to use my system properly. He also fixed the siren that wouldn't quit beeping.

I recently had contact with Autumn ** regarding adding security cameras to my existing account. However, after reviewing the information we have made a determination to just fulfill our contract (ending in September 2017) and go with another company that has a better line of camera and a better monthly rate overall to include the additional equipment.

I truly appreciate your time and great customer service. The representative answered all of my questions and was easy to understand. As a new customer, I'm learning your system and no matter when I have called in, I have been able to get my issue resolved. Thank you for your assistance.

I have been with Vector Security the 90's,1997 I believe. Tech Don ** arrived on time, installed my new upgraded system, gave me and my wife a thorough demo, showed us both how to use the system and downloaded the apps for easier use of the system to our mobile phone. Mr. ** was excellent and very polite. Thank you Vector Security.

I have been a Vector customer for over 10 years. I have been extremely happy with the service and my recent install done by Greg was no different. He was very prompt courteous and extremely helpful in explaining my new system. In a world of ever changing technologies it is always a challenge to introduce new equipment, services etc. Greg made it easy and enjoyable to learn my new system. I'm very happy and would recommend Vector and Greg in particular to anyone.

I chose Vector for the great services which they provide. I've been with vector just over a year and it's great so far. I would highly recommend to a friend. The techs have been really receptive and patient during the service calls which I really appreciate.

Didn't get a bill so when received a call about it, I called to pay it! Things went smoothly and rep was very courteous. Always prompt and helpful anytime I call and resolves issues quickly. Thanks so much!

Communication error on Vector Security Panel. Vector told me to contact service provider to have security phone line checked. I did, and they did find a problem with the line at the vault, fixed the problem and dial tone was reestablished. I contacted Vector and they reset the system, and error code disappeared.

The telephone operator was the rudest, non caring, nastiest, person that I have encountered in quite some time... The customer service representative was rude and cold. Hopefully they are not a reflection of the rest of your company. Only time will tell...

Of all the people I dealt with at Vector the only one that was of any help was Jessica (don't know last name @800-458-7194 ext **). I started calling in Jan of this year and hopefully my situation is resolved today 3/8/17. I called 3 times today to Jessica, was put on hold to be answered in order. All 3 times after 7-8 minutes of bs sales pitches and terrible music a robot came on and said "goodbye" and cut me off. I have dealt with banks and credit card companies etc and never had the kind of service I received from Vector. We have been a client of Vector for 20 years. If it hadn't been for Jessica we would NOT be clients for 21 years.

Did a great job thinking outside the box to hook our security up the way it needed to be with limited available outlets. Also informed us that if we referred a friend we could save $100.00. Excellent customer service. Glad to be using Vector Security for the security of our office.

Have had for 8 years - very pleased with service. Having this alarm system has made me feel safer in my home. Customer services has been extremely helpful. Have no thoughts of changing to another company even when I see ads with special prices.

Overall, we are very please with our experience being service by Vector Security. Your Technician was very professional and explained everything in detail about our issue. We greatly the level of professionalism and honesty from your staff.

Vector staff is excellent. Polite, knowledgeable, patient, thorough. Have recommended Vector to the new owner of my house. Have had an excellent experience with tech today and all other staff over the past 4 years. Have other residential properties as well as commercial out of state and would rate your company very high with regard to the full range of service provided.

Vector Security bought the company that installed the system originally. I have been very happy with the service provided by Vector. The service technicians are always professional and provide excellent service. Appointments are always easy to get. I would recommend Vector to a co-worker or friend.

I am very happy with my service I receive from Vector Security. All of the people are so helpful and courteous. There are many companies that are very rude. We like Vector a lot. Technician was on time. Helpful and quite knowledgeable was he. Couldn't be more happy!

Vector makes you sign a long term contract then when you have problems and you will, hard to get service. We had constant problems. Days to call back to schedule service. Had to have disconnected to stop beeping so we could sleep at night. Charge more to get out of contract than contract was worth! Call someone else!!!

The service agent was on time and did a thorough job. He was both courteous and friendly. Went straight to work and also finished in a timely manner. I would recommend Vector Security to anyone. Thank you from a long time customer.

I have been a vector customer for over 25 years and I have been satisfied with my service and everyone I interact with from your company. Today I had the pleasure of meeting Darren. He knew exactly what the problem was and how to fix it. It was very nice meeting this friendly professional service tech. Thank you Vector for all the wonderful years of service.

People are always very friendly and courteous. Came to Vector a number of years ago. Been happy with the service, courteousness of the office support and technicians. I have not had any issues with the Vector team. Thank you Vector for your great service.

We have had Vector for many years (including the predecessor companies) and have been very happy with the service and responsiveness. Both phone and in person contacts have been helpful, friendly and professional. Issues have always been addressed quickly and efficiently.

I wanted to send you a note to commend a tech that has helped us with our z-wave thermostat issues. We are in the Philadelphia area, and have had multiple and complicated issues regarding our wireless thermostats/system not working with the main system. After many problems, and no solutions, a tech by the name of Fred ** came out. He worked extremely hard at what proved to be a hard issue to resolve. It was through his hard work, professionalism, and customer service in solving this issue that kept us on board with Vector and now certainly recommend to others. Fred is a true asset to your company!!

It is with great disappointment I have to say that Vector Security has failed to live up to my expectations in customer service. I have been a customer for about 13 years now (10 at old home and 3 at new home) and recently had requested quotes for external surveillance. The sales person came and discussed and left promising a follow up email. No emails for a week till now, despite calls to them. Also I was not informed that contract gets renewed for a year after the 3 year expiration (at new home) - this is classic business tactic to latch on to customers. And now you have also hiked up your fees by $1.50 and we cannot do much till the contract expires. Let me tell you, I'm definitely shopping around for other service providers as Vector Security seems to take their long time customers for granted. Totally Unacceptable.

I really love the interactive app. I can tell when my system is armed and disarmed. I can view system status at the touch of a button as well as control lights and thermostat. I get notifications when anything occurs. Highly recommended.

The customer care representative Rita was truly outstanding. I called to change my invoicing from automatic to paper and to update the emergency contact information. Afterwards I also needed to change the password information. Her professionalism and patience were tremendous.

Home warranty service GL homes for new home. Mark the service technician was an outstanding service representative. Extremely knowledgeable, helpful, friendly and courteous. He is an asset to Vector Security as an employee. Mark had to run a complete telephone wire from the junction box all the way back to the master bedroom on a hot attic.

I chose Vector because the professionalism I see from the people who work there. They are prompt to arrive for servicing the security system. I enjoyed talking to tech as he worked hard on my system. I would definitely recommend them to anyone I speak to! Love love love the customer service! Always get a call from central station when I have a signal go in.

Roger did an excellent job installing our security system and explaining everything. He was very professional and honest about everything. Very knowledgeable and friendly, and did an excellent job hiding all the wires for the panel and Keypad. I would highly recommend Roger and Vector Security to anyone!

We got new phones and previously had our Vector apps set for a remember me login. When we got our new phones we had to re-login and could not remember our password/also got a new email so we could not get on our app. Staff was very helpful in getting this fixed for us. It was both an easy and quick transaction.

I chose Vector because I use it to monitor my other home in NJ. The gentleman installing the new equipment and checking the current equipment is excellent. His name is Arnaldo. He was extremely thorough, knowledgeable and very pleasant to deal with. Thank you for sending such a wonderful technician.

I heard about Vector through a friend. We have had it for many years. We have always had good experiences when in contact with Vector via phone or in home. It's nice to have to security of fire alarms all Connects.

Service technicians were excellent. Knew what they were doing. A great job. Thank you very much. Sorry the other thing to Matt and Kevin were the technicians on the job. They were very pleasant and helped with all my questions. Thank you very much.

We were very Pleased with the service. We are also Looking to upgrade. I would highly recommend your company and service to all my friends and family. He was on time and pleasant as well as thorough. Thank you very much.

I have used them in the past and I love the work that they do. Awesome company. The guys that did the work were great, on time, and very mindful and respectful of the staff and residents. I have recommended them to do my other property and other properties throughout the company. Two thumbs up. I love the way they showed staff how to work the new system. They took their time and showed us everything we need to know.

Had great service from Vector as usual. I was very pleased with the tech Tim. He was very knowledgeable and pleasant. I have no complaints with Vector. They are a great alarm company & would recommend them to my friends.

The tech was very helpful in setting us up on Alarm.com. He make sure that the setting were correct for each tenant. He encouraged us to cell phone him if we have further questions. He arrived when he said he would.

I needed help with alarm code deactivation when gathering belongings to take to hospital for my mother. MOTHER HAD GIVEN ME ONE EXTRA NUMBER in code and I could not get alarm to shut off, we figured out the error. I had the code word thank goodness. Thanks.

The install was very effortless. All of the sensors worked well as did the wall panel. Creating a user account was easy and successful. The explanations on how the panel and the sensors work was clear. It was easy to discuss the best options for placements on the devices.

We had such a positive experience with Vector when we installed at our business, that we immediately switched from a competitor for our home security. The Salesperson came to our home at our convenience to review all of our options and packages. He was super thorough. The technicians showed up promptly for the install and were very professional. They were knowledgeable of the products and answered all of my questions. They took time to show us how the system worked, how the website functioned and helped install the app. on our phones. We are very satisfied with the service received and definitely recommend to our family and friends.

I have been with Vector since it was Cain! I had a previous upgrade and was pleased. I recently had windows replaced and wanted security for them. I also wanted smoke detectors installed for monitoring when I am away from home. I continue to be pleased with our customer service and was very satisfied with the technicians who came to do the most recent installation.

Staff was great! Very personable and explained everything with ease. Answered all questions and made it simple. Very quick and handy! The installation was quick and he knew exactly what he was doing. We've had Vector Security for our buildings for the last 4 years and haven't had issues since and don't see a problem in the future as well.

I choose Vector Security based off of a referral from fellow business partner. We had Janine ** come out and give us an estimate on site and once quoted she came back with a higher number after going back to her manager saying based on the size. We still decided to go with Vector and the day of install when the installers came out we spent awhile showing them and then was told that they could not do the work for the price we paid. They said they could not honor the contract. I called our representative and she told me it would be $4,500 more for your company to do the work. I have never had a company not honor their contract. This is a terrible business practice and I would never recommend your company to anyone.

I have been with Vector for over 20 years I think. They are outstanding company with excellent service and they are committed to customer safety. Mr. Del ** came to my home today to help me resolve my issues and was superb in doing so I have recommend Vector to all my family. Thank you so much for outstanding service.

A friend referred us to Vector security. Vector had cheaper prices than our previous alarm company and also offered more coverage as well. Scheduling the install appointment was quick and easy and customer service was great. I would recommend Vector to anyone.

The whole process, from initial consultation to the end of the work was super easy and smooth sailing. Byron really knew what to recommend and was so honest in his recommendations. Install took a few days less than estimated and was expertly done!

The service technician was very professional, prompt, polite, clean and did a good job. Thank you. I will refer your security company to all my friends. It has been good to have your security system in our house and garage.

Very good experience, done by friendly, experienced professionals. I have Vector before but the original system in the house was over 15 years old, so I decided to upgrade the system. Its sales came to my house and gave me a proposal on how we could update and expand the system to give me more coverage. The salesperson was very knowledgeable and we sat down and agreed on the new system.

Already had an old system that became inoperable. Reviewed options of an updated system with Roger. Ryan was awesome in installing the system and ensuring we fully understood how the new system operate. I would highly recommend Ryan for any system operations.

Evan was great and handled all the work and my questions in a professional manner. He was very pleasant and I was very comfortable having him in my home. He replaced several switches in doors and windows, added a new switch to a new door, and cleaned out all of the smoke alarms. He was very good-natured about all the spiderwebs surrounding the windows in the basement!

Requested certificate of UL monitoring - Included by Homeowners Association dues. Always professional and prompt. Whenever I call, they are always friendly, professional. Would recommend them to anyone. Very prompt response to my requests. Great company to deal with.

I have been with Vector for eight and a half years. The service has been wonderful and the service technicians are always a joy to have in my home. I am very satisfied with the company and would most definitely refer another customer to this company.

I went with Vector because the person who had installed my system was previously with another company and had switched to Vector. He convinced me to change. Up till now the service has been good, but I am now waiting for a return phone call from 4 days ago (Question about motion sensor). I was told I would be called back the same day.

I am extremely happy with the level of service your company provides. We got the system prior to a trip we took last summer and it makes my fiancé and I feel safe and secure. Most recently, a tornado hit our area and it was the Vector keypad that alerted us to the pending storm. We can't say enough good things about your company. We would certainly recommend vector to anyone.

My experience was an eye opener as the tech helped me to understand the system and gave me peace of mind in security of my home. The tech set up an appointment for a new system to include carbon monoxide the same day. Thanks for giving this tech so much knowledge about Vector.

I had a low battery alarm so I called to let them know that I was going to change the battery in my smoke detector. The young lady on the phone said that she saw the back door alarm. That's when we notice a problem with zone 06. She informed me that a tech need to come out and check my system; then transferred me to the scheduling person. Both of your employees did an outstanding job. When the tech arrived on time, he immediately explained what he was going to do and did his job quick and efficiently. He was neat, polite and knowledgeable. He informed me that if a low battery or I had any other issues with the system please call and someone come out to take care of my problem, then thanked me for choosing Vector. And I am sure glad I did! WHAT A GREAT GROUP OF EMPLOYEES!!!

Ordered new yard sign. We have been a customer for twenty five years. This is the second home we had Vector as our security system provider. Prompt and courteous service. We used Vector to install a security system for my elderly parents. They were very pleased.

Glass Break sensor failed and alarmed in middle of night for no reason. Customer Service was great in the middle of the night. Only exception is that we have to wait over a week for service to fix. Nothing more to say, thank you.

Roger ** is a highly respected specialist whom I have known over 14 years. He sold me my previous system and now this upgraded system that features upgraded touch panels, app for phone or tablet or computer, and fobs as well as HD video cameras with cloud recording. Over the years I have had no problems with Vector's security system. It is maintenance-free and now wireless. The company is highly reliable -- their monitoring department is lightning-quick in response times. I have had their system for over 14 years. Roger ** is extremely knowledgeable and skilled at explaining how workable and efficient this system is. The value is incredible for the system's features and the monitoring services.

I have been with your company since 1989. Service has always been great and staff is very nice and helpful. I recently took a neighbor to the office and she is having her system installed next week. Hope is refer others to your company.

Had a great experience with Ed and Josh. Have two more locations to set up. Hopefully you send the same people to set them systems up as well. They were very knowledgeable on what they did and very good at showing us and teaching us how to operate everything.

Darrell was a wonderful tech. Thoroughly explained options; very knowledgeable. Courteous and patient. Vector's biggest assets are the techs. Extraordinary service. I am please with the product and the install. Would definitely recommend your company. We're very happy! Thank you!

Service was terrific. They called me about my problem as soon as the issue was brought to my attention. The technician was terrific and on time. He called me when he was on his way like I asked him to do. Highly recommend.

Vector was a mutual customer so it was naturally beneficial for us to look to them for our company's needs. Professional, friendly and experienced technicians. Their service technicians always take the time to do the job right, help me out by answering any questions I have.

Due to my incompetence (ha!), I had to schedule a service call to correct my smoke alarm. Evan was on time, courteous, informative and quite personable. He made me feel very comfortable and was accommodate when I mentioned I had to work. He explained the number of convenient options available to update my system without sounding pushy yet made me aware of the many luxuries to updating the system. I truly appreciate the service visit and all Evan's help. He is great representation for the Vector corporation! Thank you!

Vector Security came with our new house as part of our HOA. I was thrilled as I had Vector in my previous home and was very happy with them. Agata has been providing exceptional service. She is extremely professional and when she says she will do something, it gets done - correctly and quickly! Life would be much simpler if more people were like Agata. Hope Vector appreciates her!

Replacement of two cameras that went bad from a previous company. Vector staff was very helpful. Ben always takes care of us. Installer did a great job and explained everything very well. I use Vector at my home and business and am very pleased with their service.

Vector is easy to use. Peter, our technician, was prompt, patient, sensitive to our needs and the interior of our home and did a great job explaining how the system worked and walking us through it. We were very happy with our Vector experience!

Install went well with little issue. The field staff were great and handled things very well in spite of having to work around 2 nosy dogs. Everything checked out good. Chris ** (our sales rep) was very thorough and worked thru everything with us before the install.

The technician sent to install the components was really good. He did not however bring batteries to replace in all my sensors. When I signed up with Vector I was to receive a Vector panel, new CO detector and new batteries in all monitor points. I rearranged my Saturday and now I am forced to rearrange another weekend because according to the scheduler, the total number of batteries was not listed. This was very annoying since it was recorded when I signed up how many components I had.

The sales representative was very thorough and convinced us that the Vector Security System would satisfy our needs. The service representative was friendly and identified the problem very quickly. Once he identified the problem he quickly repaired the system. We were very satisfied with the service representative.

I have been paying for services for a vacant home since July 2016. The representative for very apologetic for the misinformation I was given last year. She listened to me. Vent my frustrations regarding paying for a service I didn't need, flood, and fire. She was very pleasant to speak with. Her customer service skills are spectacular.

Roger did a great job. I was very pleased with everything he did. He was neat, he was clean, very professional. We have been with Vector for a while and we always have enjoyed your services. Roger also speaks highly of the company that he works for. Again he was very thorough, very professional, great personality as well. We liked the fact he wore his shoe covers as well as show his ID before he came into the house. Thank you.

I had a system that failed because of a bad storm that lead to power failures. There was difficulty of troubleshooting by my employees because I am an off site owner. Vector came out the same day and fixed the system and got it up and running in a timely fashion.

Even did a great job! Knew his stuff and got us back in business. Was a pleasure to have him come help. He changed our batteries and fixed our remote lights. Nice to be able to have someone do this for you.

Choose Vector through referral. Great staff. I am only trying to change a password that I have forgotten. I do respect the fact that my password was not revealed to me. Security is implemented not only through an alarm system but among the company confidentiality.

I chose Vector because of a personal friend. Technician was on time. He was very knowledgeable and found the problem right away. He was friendly and explained in detail what the problem was. I noticed he placed his orange cones in my driveway.

We are a tenant in a business building so the service was selected by our landlord so I can't directly speak to the value, though knowing our landlord it would have to be a perceived good value or he would not have contacted Vector. The technicians have been very professional during installation and there has been no disruption to the normal office flow - we hardly know they are here. The individuals have been extremely professional as they work, and also very much so in their communication. We have been kept updated on all aspects of the work and they have clearly explained how to use the new equipment.

Interactions with Vector Security emergency center were all fine today. If the technician had been able to re-establish the communication with the device, I would have given 5 stars. A service call has been set up for next week to correct the problem.

Vector security was already in place when we moved here & my grandma had it installed & was pleased with it so my mom called to get it hooked back up. The man who came to install it was very pleasant & thorough.

I have been a long time member with Vector Security and the service in my business as well as at my home. I have been and continue to be very happy with the service as well as everyone I have been in contact with. Everyone is always courteous and eager to help even when I am not the most savvy about all the tech stuff! A real pleasure doing business with Vector.

The technology was better and the cost was a lot better than ADT. The installer did a great job, and the sales rep stayed involved with the project from start to finish. They offered a free system to our employees, which I took advantage of. Overall an excellent experience.

Greg was very professional, affable, courteous, on time, and took extra effort to orient us accordingly. He is of great value to the Vector Security company. I will highly recommend him to any new customers that may know or who will be in need of this service. Companies need employees like him!

As a retired general contractor Vector Security has always been my first choice for recommendation to my clients. They are professional, courteous, organized and timely in delivery of their services. From the initial sit-down meeting to the final installation of their products Vector has been instrumental in the completion of my projects to the complete satisfaction of my clients.

I originally choose to call Vector because it was installed in my home previously. I decided to have Vector activated and installed because of the amazing salesmen team and their willingness to go above and beyond to work not only with me but among the Hazelwood Community.

We've been with Vector for 13 years and have enjoyed the service provided. James has been very knowledgeable, prompt, and answered all pertinent questions resolving existing issues. He was very professional in his demeanor and very competent in his skill set. I appreciate the service and compliance.

I have always been very happy with Vector! Rigel went above & beyond to answer all my questions! I would highly recommend Vector to friends and family interested in a home security system. The prices are very fair and the system is super user friendly! Love my key fob! The app is very convenient! Overall very good company!

Easy to reach when needed. Well mannered. Explain everything. Excellent service. It is raining today and your service man was on time. Great service. Keep up the good work. I would recommend this company to any of my friends. I like the referral Program to help offset costs of my bills as well.

I have been hesitant to use my security system since it's been installed back in 2013. Vector sent out Darren to fix my system and he did so much more than that. He taught me how to use it, convinced me to buy some additional protection and also a key fob so I don't have to struggle with the panel. I am very pleased with Darren. He is very kind, knowledgeable but above all patient. He made sure that he did not leave until all my questions were answered and he gave me his card so I could call him if anything happens. Thank you so much Darren and Vector Security.

Great sales team from when we first moved into the house. I've been impressed by their pricing flexibility since and customer service. Only disappointment was a year ago when Vector tried to charge me for a technology upgrade in connection with wireless technology changes, but it was discussed and avoided.

Chose Vector because they are very responsive and high quality. Their technicians are well mannered, friendly and helpful. Would recommend to others. Have stood behind their service and equipment. Very professional, equipment works well and is easy to use. Quality.

I have been very pleased with Vector Security System. It has given me the Safe and Security that is needed in these trying times. Also, I was in a financial bind a few years ago and Your Company worked with me to ensure that I did not lose my Service. I will forever be grateful for the help that was provided. The Employees that I have encountered have all been very professional and knowledgeable about your product and have been kind to talk to. Thank you for all that you do.

We recently had an alarm at our building. Where I can not say for. Positive it was someone trying to break in. I can say there is no damage to our building because we have Vector Security. They were with us through the entire process of calling the police, and followed up once they were dispatched and received the all clear. Excellent customer service every time we work with them.

We were referred to Vector through the previous homeowner of the house we are currently selling. We haven't had any problems and anytime I needed to get in contact with someone, I've never had any issues. We appreciate the services provided.

The service was done in a timely manner. The service man put on his boot covers without asking to protect my house. The work was done very quick with no problems or concerns. I continue with this company for the service I receive from the workers that come to my house.

Very good, all went well. My technician was quite friendly and courteous. Also need a paper bill. The fact I can get it right away with the new version is better to be the first half of the day before I get a follow back on my way home from work to be the first.

We had Vector installed because we were going away for an extended trip. We had peace of mind knowing the house was being monitored. I am happy with the service. My sales rep was helpful and my install went smoothly.

Great service. Tech knowledgeable. Have recommended to my friends. The equipment is up to date. Installation went smoothly. On time with arrival. Called while en route to house. Efficient with installation. Went over installation equipment. Explained how equipment worked.

Install was quick and easy. Technician call the night before and said he could show up a half an hour early so I would not be late for work. I appreciate that a lot. The install was a great experience.

Spoke with Glenn in your service department and he was more than helpful trying to solve my problem with our camera system. He also called back a few days later to see if everything was taken care of to our satisfaction. Thank you Glenn.

Vector Security installed with new home. This service call was to repair faulty camera. Service Technicians were outstanding. Mr. Steve ** and Mr. Chris ** were extremely professional. Explained clearly the process for repairs. There was a power outage during the repair BGE and they waited patiently for 20 minutes till power returned - they had the option to leave and return but diligently waited and completed the installation. They were both extremely pleasant and worn shoe covers to protect our carpets and cleaned up after the installation was complete. Their quality of the service exceeded my expectation and I am very pleased with the service. I hope that if I need any further service either one of these technicians will be selected for the call. Thanks.

Someone at Vector named Agata ** was extremely helpful on the phone. I had requested a copy of the Certificate of Monitoring and she immediately sent it through the mail to me as well as an email copy. She was probably the most accommodating and helpful employee at Vector. Great attitude. A 5 star!

I learned about Vector through a DuPont health and safety fair. My interaction with Vector staff was very pleasant. I enjoyed talking to Mary. She did an excellent job telling me about the different options I have to choose from and how I can also add on features at a later date. The installation went well. The tech answered questions I had and did a good job walking me through arming and disarming the alarm.

Vector was recommended - as they were a guest at a Block Watch meeting. Very informative, low pressure and were very informative. Install was thorough & professional. They even cleaned up after themselves, answered all our questions and did a full orientation.

Kevin was very helpful with the installation. Ask him to add on a separate alarm for an emergency exit was very pleasant in his response to that, explained the Alarm.com app and website. Was the original installer of the first alarm system and was very pleased to see him show up this morning.

Had for a long time. Always works well and is easy to operate. The phone wait time seemed to be very long. This happened each time that I called Vector. I will continue to use Vector even with all the other options that are available to me.

John came and set my time and showed me how to use the playback option. He is always very informative and quick to help us out! He always does a wonderful job and answers all of our questions. We really appreciate what a great job he does!

UH Conneaut has been a long time customer of Vector Security. We are happy with their service work and also confident they will deliver the new products/installations and upgrades to our system we require. The sales and Office support staff go above and beyond.

Great service provided by Vector is the main reason to continue with the security system. I also have high confidence in the home system as installed. The service representative demonstrated the highest level of professionalism for which I am very grateful. He answered all questions with complete detail and explained the system in full.