Vector Security Reviews

Great job. Repair was terrific and checked entire system. Really like Vector. Caesar ** was very knowledgeable and assisted us in a very professional manner. He was very helpful assisting us with our system. He ensured our safety which was a priority.

We have had Vector for several years. Reliable services and personnel helpful with any questions. We are really pleased when Your tech Sean comes and check our system. Experience and knowledge! Thank you for good customer service! Keep up the great job.

Purchased home in 2014 with Vector System already installed by previous owner. Wanted to continue with current company since most of people in community are with this company. The installers were professional and treated home as if were their own. Looking forward to a long-term relationship.

Sharon ** assisted me with information I could relay to a disgruntled customer regarding delinquent billing. She was courteous and efficient and offered to send me an additional format, if I needed it, to present to the customer to save the account. It was a pleasant experience working with her for the first time.

She called to remind me about my bill (I thought I had paid my bill, but because I had surgery, I did not). Very nice. I like my system, but the after hours support is not the greatest. You get transferred; not knowledgeable; borderline rude at times.

I was very impressed with the professionalism Moses and Todd displayed... They were very knowledgeable about the product and services Vector provides, and I look forward to our continued relationship with Vector Security. When I asked questions Moses or Todd did not know... they were comfortable with finding the answers... The Correct Answers!! So thank you Vector Security for sending two of your finest to help us here at Flash Global Inc.

We chose Vector because they have multiple offices up the East coast allowing for continuation of service even during bad weather. Methyl ** was our customer service contact and did an excellent jobs and followed up that she had received the cancellation letter.

This man was a real blessing to me today. He took his time with me. Made sure I had a full understanding of what he was here to do. He showed me how the camera work. Love just a very loving man. Worked hard fast. So respectful.

I have been a Vector Customer for about years since my wife and I moved into our new home. Vector Security has been very responsive to us and we have been very pleased with the service. Recently we needed an upgrade to our system and Vector gave us options which best meet our need. Peter, our installer of our system arrived on time and was very professional, knowledgeable and very efficient.

Vector chose me by acquiring former provider. Vector sent a tech for a complimentary system check and I asked him about updating and upgrading system. He put me in touch with sales rep, who in turn took my order and arranged install.

I needed verification for our insurance company to continue to give us a discount. Your representatives were helpful and responded immediately. I had what I needed the same day as I made the call. All of our encounters with Vector representatives have been positive.

Great job! Friendly and professional. Thank you. I have been a customer for over 5 years and I’ve never had a problem. Sean came to move panel and worked it out so that the labor would be cheaper. I am very pleased.

Agata was very helpful and timely in getting the info I requested. She was very professional and a good representative of the company. We have Vector through our HOA and have no complaints. That is about all I can say at this time. Again, thanks Agata for your help.

we met Daniel at the Pontchartrain show and decided to get the system. Daniel had to reschedule the initial consult after I had made arrangements for work to be off. Then when the tech came install the system, he didn't have the carbon monoxide detector. The first technician was great and my wife was very satisfied and since we were adding a door lock lever for the garage door, it was fine that we had to schedule another day to do the detector. Then we had to reschedule to install the additional doorknob twice bc it wasn't in.

I installed Vector because it was recommended by the realtor. I have had Vector for the past 18 years and I have had no major problems. The service representatives were excellent - well versed and friendly. I often recommend Vector. My only problem is the increased cost.

Great Work, very professional, on time and love the call ahead OK. I have lived here for a pair factor for 20 years and I love my cameras and actually I need one more. It will be great if he could reposition the cameras that I do have. I really need that done. Do I have to call someone back to have that done? It would really be nice to get it done now. I guess I'll get done later.

Next door neighbor has the same system like it very much. The technician did an excellent job. He is very knowable about the system and very outgoing person. The technician was on time, and very pleasant. The system seems very good.

Alarm was installed with Vector when house was purchased 11 years ago. Service call was on 5/2/18 went very well. As previously stated the alarm was installed in the home when we purchased the home 11 years ago. Vector has been a good service to us. Service calls are always professional and timely.

Peter with Vector was great for our first time install. Very friendly and knowledgeable. There was a slight mixup in the order when he first arrived, but Peter was able to make it back to my place same day to complete the setup. Was very patient with by dog as well. Would certainly recommend to a friend!

I was referred by a friend. My salesman consistently called about signing on, then does not flow up. The tech comes at different times than schedule and don't bother to call when they are tied up at another location. The 800 numbers to call customer service, well you can't get a person to answer. I've call several, no answer plus I would stay on the line 15 to 30 minutes. They take withdrawal out of your account without installation. Sorry company. Still can't get no one to call me back.

Was at home one day and a sales person was walking around in the neighborhood. He came over to talk about a security alarm for the house. It was a talk to at first and before anybody could say anything like they wanted to sleep on it or not right now or even a simple no one was the alarm boys was already putting in the alarm service. It been in for a few years now.

We are a childcare center and one of the pull stations was accidentally activated this morning (believe it or not, in four years this has never happened here before). We were trying to reset the pull station and could not find the key to open the activated pull station. I was either on the phone or emailing Michelle ** all morning long. She was so pleasant and understood my frustrations through the whole experience. Her customer service went above and beyond today. She made a difference in my life today.

My service representative Michael is just outstanding. He’s very knowledgeable and customer services skills are GREAT! Michael explained the process to me and with confident. He walked me through every step and process to ensure that I understood the functionality of the system. Overall, I will highly recommend Michael to any of my family members and friends. Again, he’s very, very, knowledgeable.

My garage door was not working correctly, the technician corrected the problem with my door very quickly and was very professional and on time. I would highly recommend Vector Security to my friends and family.

I’ve used Vector and the prior company (Cains) for decades. The service personnel are always excellent. They arrive on time and are patient and helpful in explaining the work that needs to be done. I appreciate the care Vector personnel take when I call in with vacation schedule information—I’m always asked for my password and are asked for that when they call us. This type of customer security and care is very important.

Latasha was very helpful. She offered to send me the form to cancel. I called a month ago and was told I had to write a letter. This was so much easier. She was very nice and positive to assist me. Would recommend based on her.

Great, wonderful experience. Good company to work for. Excellent pay, weekends off, vacation time, health and benefits, wonderful bosses. Our goal is to provide good security to the customers and excellent customer service. Keep a positive not. Work smart not hard. Eat healthy and try not to get hurt.

This installation was performed by Mr. John **. He shown high level of effort to handle my installation and service requirements. He has treated us in very high professional and courteous manner. We very proud that Vector Security has such knowledge and professional staff.

I had a wonderful experience with top of the line service, I would definitely recommend to a friend or family member. Mr. ** is nice & a good worker was in & out, and was very professional. P.S I was especially great fun for him mentioning extra services as far as checking the fire & burglary program.

The service technician today was wonderful. He was extremely thorough. He explained everything that he was doing, what our problem was, and how he repaired it. Michael also took the time to explain other services that are offered that I wasn't sure about! Definitely pleased!

I had a break in and called some friends and they referred two companies. One was Vector Security and the other company never showed up. Teryl ** showed up 10 mins early to the appointment and the whole experience was very satisfying. Even knowing that I had just gotten broken into Mr. ** didn’t take advantage and wasn’t looking just to make a buck. I would refer Vector Security and Teryl ** to my friends.

Vanessa was very professional and explained everything very thorough. The products that we were offered and purchased is exactly what we were looking for. If Vector Security is a profession and attentive as Vanessa we made a good choice in switching to them.

Vector has serviced our company for years now and it has been a good relationship. In particular Don ** is a tech who stands out due to his professionalism in all areas. He is great at explaining the problems and solutions and is great at looking out for his customers. I always try to request Don to come out because he is top notch and well educated on the services Vector offers.

This was an upgrade to an existing system. Both the salesperson and the installing tech did a fine job. We saved money by cancelling our land telephone line. The new system works well and interfaces with our smartphones.

My daughter referred me to Vector Security when I decided to get a new system. Michelle was very nice and did a good job explains what was going to happen. The installation went well and the techs, Greg and Gary worked efficiently and taught me how to use the system in a manner that I could understand. Thank you very much!

My doorbell hasn't been able to record clips for a few months now. The technician was able to get my doorbell working with just a few phone calls and very little time taking out of my day. I really appreciate Vector sending someone out to help me with this but, it would've been nice not to have to set up a service call for something that could've been handled over the phone.

Brenisha called about a "past due" invoice that we did not receive because it was sent to NY address when we were in Fla at the time (early March). Brenisha was very pleasant, professional and, in fact, charming, to deal with. She was very helpful in having me set up an "online" account in order to pay the invoice immediately by bank account EFT. I have not dealt with anyone else in your office but I would hope that everyone there would be like Brenisha, as you would, thus, have an office that is remarkably functioning and highly attentive to customer service needs. Kudos to Brenisha!!

Arrived on time and was knowledgeable on the work that needed to be done. Went over all locations of devices of where they were going. Clean and nice install of all devices. Cleaned up after they were finished. Was able to answer all questions that was asked. Explained the use of the system in detail. Would recommend to others.

Mission was able to arrive early and it really help me out due to me having a meeting at 10:30. I really do appreciate everything Vector has been able to provide us including monitoring, service, and a great overall customer experience. The fact that Vector was able to help me on such short notice Was not only convenient but also enjoyable.

Complete install, set up system, was very happy with everything. Had a lot of questions. Roger was very good answering them. Overall everything has be excellent. Vector is a great company. We have always gotten great service. Everyone I speak to is friendly and just overall pleased with everything.

I’ve been with Vector for 14 years. I was recommended by friends and have been happy with the quality of the parts and the service. I love the cellular backup. The pricing has stayed very steady over the years. I love that when I call I get a local person.

This is a recall from a former tech--previous experience not good. Donald ** had my problem fixed in just a few minutes. He will be my go to guy if I have another problem. I appreciate good service and he has given that.

Solved the problem. I'm satisfied with Vector Security provides a good services. I feel safe with the system that I have in my house to which I recommend my neighbors, which I thank you for being my security of my home. Thank you very much.

Vector Security has the best and most reasonable service. I had the pleasure of talking with Marcia ** about my bill and the cancelling of service at my previous address. She explained to me what I had to do. She responded to my email very quickly!

Cameras and video were installed today with good expertise and professional. It was good to have a new recording system which allows us to view or/recent activity which might be suspicious especially around timings when we are not home.

We really like the professionalism of the techs when they come out to do any kind of service on the equipment. They are knowledgeable and informative about the entire process. We would highly recommend Vector to other people. The techs are extremely friendly and personable when they come out and know what they are doing.

My service technician today was very polite and arrived on time and confirmed his appointment by calling when he was on his way. As he worked he explained what he was doing and why things needed replaced. Michael was very knowledgeable and knows his products well. Thank you Vector Security.

Great service provided by Meji **. The tech called before arriving. He was able to thoroughly inspect my system and determine the issue that kept arising. Meji was very nice and polite and took his time evaluating everything. I would recommend this service to anyone.

Vector came with our development, but I have zero complaints. The service was great, and the people were fantastic to deal with. I canceled the service due to a move, but I recommended the new owner continue with Vector.

Vector gave my a new alarm system with a new keypad and no more phone line. Anthony was very good and I am happy with Vector. I am coming back. I used to be with Argus. I have given Chad two referrals for the credit toward my account.

I had called a few times about having my windows replaced and needing to have the contacts remounted and each time you guys have helped me with info I needed. Technician came out and remounted the contacts and double checked everything else was ok. Very Much Appreciated.

The home we recently moved into already had a Vector alarm there and there was a recent domestic situation that happened prompted the call to Vector to come out and reactivate the existing alarm equipment. The tech was on time and very friendly and was very patient. Happy with the alarm.

We have used Vector Security for several years but wanted to add new cameras to the system. Chris ** was very responsive in the sales department and install today was excellent. Mike was on time, polite, very knowledgeable and incredibly patient with my lack of technology skills. Excellent experience all around. I have already referred Vector to several friends.

Current Customer. Very satisfied with the customer service and technician. I am getting the cameras as I work from home. I have expensive equipment at home. This equipment belongs to my company. I also have security cameras as I sometimes have people stopping by my house to take care of my pets.

Consistent service. 24 hour monitoring. A lot of awesome technicians at the monitoring center and installers. We've had the service for over ten years and have had zero problems. Most things are covered under our service plan. We found no reason to change. I don't expect to in the future.

Management will not respond to inquiry from customer. Service is excellent but Management is non responsive. I suggest that Management in Richmond go on Service calls. I feel that Management I has a "I don't care" attitude. Remember Customers do judge the management.

Vector was already in use at our new house. Jeff, the technician, was excellent. He not only made sure that our system was in top form but made sure that we understood all the features of the system and informed of of other resources we could use to learn more about it. This is our first new home and we are glad to have a system such as this. Also, from Jeff and everyone I have spoken to at Vector, I am very happy. All genuinely wanted to help me get this taken care of. Extremely professional, thank you.

Staff was awesome on all levels. Installed was amazing and very helpful. Salesman was great as well. Glad we went Vector like the rest of our family. Looking forward to a long relationship with Vector. Thank you for helping us.

I thought you should know what an asset Metty ** is. She is extremely professional, polite and accommodating. These are qualities I find lacking in this day and age, but not at Vector! It would be in your best interest to hold onto her.

We are changing homeowner's insurance carriers and the new carrier requires an installation certificate from the company that monitors our security system. We had never heard of this but I called Jackie and she knew exactly what I needed and she sent it to me within 24 hours. She's a star!

I've had Vector Security for over five years. I've lived in my home for over 30 years. I live by myself and I need the alarm because I live by myself and I have the fire alarm for my pets. It was recommended.

This started with my old alarm system keep needing battery. So I decided it's time to upgrade to a new system. Eric ** was very helpful with the work and answering any questions I had because I had a lot. I'm glad to be a Vector customer.

Highly recommended Vector Security by family member. Prompt response time and thorough evaluation of site in order to best meet our needs in a cost effective manner. Service tech was friendly, thorough, and patiently explained the system to me. Neatly executed the installation and was sensitive to placement of glass breaks so that they were least obtrusive. All round positive experience.

The Vector alarm was already installed and working fine when home was purchased from the previous owner. The alarm operation is quite simple and easy to operate. Works as it should only had minor issue with a battery for smoke detector. Other than that all has been great.

Robert ** was very good and he explained everything that he was doing and how much is gonna cost if we have anymore problems. I hope we can get him to come out. He made us laugh. Thank you.

I lived in my home 18 years. I'm not sure which company was here first. After eating crabs one night someone through big rocks through my windows and the alarm did not go off. We upgraded the system with Vector. I've always like having the alarm as I live here by myself.

Wanted to thank you to Jackie ** for a quick turnaround in sending an alarm certificate to me through a request of a mutual customer. State Farm requires the updated certificate to keep our discount alive and she responded to the request and stayed true to her word and sent it as promised and when promised. Great Job and a special thank you to her.

I wanted to move service and requested a copy of my contract to ensure that I was only fulfilling the term of my contract, not signing up for another half decade. Customer service refused to cooperate. I needed service at the new address so I finally went with another company. Even upgraded my service! Vector effectively denied me service for almost a year now and refused to provide me with the information I needed to send notice to end my contract. I finally received that today without the game of “you have to talk to someone in our retention dept”. Who calls back days later while I am at work. Totally dishonest company!

We've had Vector Security for years and have had wonderful and prompt service whenever we call. The response time when we have an issue is always timely. The service technicians are courteous and efficient and friendly.We recommend them to others whenever we have the opportunity.

We originally had Vector when our house was built. We also have family in Cleveland that have your service. We've been really happy with the service provided by the technicians. The only problem we've had has been customer care not understanding our troubles. Leaving us without service for periods of time.

Part of HOA tech was very nice. Knowledgeable and clean. Took time to go over everything with me had me use the keypad to ensure I understood how to use it and explained everything more than once. Thank you for such great service.

Vector is the contracted security company. Your service person is exceptional, but I am frustrated at the number of service calls that we have had to schedule for repeated issues with batteries and sensors over the 3 life of the system.

I am an existing customer who wanted to increase the security of my home with exterior cameras. It was a pleasant experience throughout the process, from Daniel in sales, to Jared and Chuck with the installation. All were professional, polite and knowledgeable. Very pleased with my new system!

We were looking for a home security firm after someone broke into our house. Vector was recommended by family members. Our experience with Vector has been good. They have responsive, knowledgeable, and helpful. We feel confident that they will be there when needed.

Greg did a great job coming out and showing us all the different products that Vector has to offer. He also told us a little bit about the company and how credible it is. I feel very confident and comfortable with Vector protecting my home and family. Thank you Vector Security!

Chuck was very good installing and explaining to my husband and I and my son. Did a great job cleanup and nothing was broken. Salesman Ben was very friendly, and clean cut. Did a great job in selling us the our new product. We love our installed camera.

Don was very courteous and very helpful on explaining the system. We made sure all the motion signals were working properly. Then Don showed me how to activate the chime feature which is very helpful. I would recommend Don to come back if I need service again.

I was very happy with the service from Vector Security. Technician was on time. Had to wait a little long for the appointment but it was well worth it. Was satisfied with the product that was installed in my home.

My experience was great with both sales and installation. I received service right away. Everyone throughout the process explained each step thoroughly and was very professional. Diane came to my business with a business card and was very transparent.

We are current customers and had a recent break in. Upon review, the tech Oral ** was very thorough in advising us in our building of what we could add additionally. We choose only the two motion detectors when he told us the ones we had were only 30 foot sensors. Our tech today was polite, professional, quick and all with a smile.

I had the pleasure of working with Jeff on April 25th and 26th of 2018. He worked at my home to upgrade our current and outdated system. Not only did he deal with my three crazy dogs, he was extremely friendly, helpful and did not leave until I understood every aspect of my new system. He helped me download the app to my phone and patiently sat with me while I practiced every new option available. Our home has been protected since 1990 by Vector. They have, over the years, always responded immediately whether it was our alarm going off or a service call needed. I would recommend Vector Security to anyone looking to add security system to their home.

We had a basic set-up from another company who was bought out after we moved in, so we were pleased with Vector and remained. My husband compared prices and service and we still remained with Vector. Your technician, Peter, has been very, very helpful both in explaining, teaching me to use the new equipment, making the whole experience very calm and positive. Even my dachshund has "adopted" Peter as a friend. I wish all technicians for all my services were as positive, helpful, informative, and supportive for making the installation very smooth, all the way to cleaning up and making my home safer.

Chris from Vector Security arrived on time and was pleasant and personable. He took the time to review all equipment and make sure everything was properly installed and working. Chris even took the time to pet the house fur kids. I would recommend Vector Security to family and friends.

Todd came out to show me how to operate the Vector system. In process he showed me the camera system. I think bought it was a good thing to put in our house. My brother put same system in and he liked it. Two installers came in today and did a very professional job. They made sure system was up and running and it worked fine. Thanks!

Reliability. I have been with Vector since I bought my first house in 1999. Good service. I feel safe. The statement is easy to manage from my end and if I need service the response is quick and efficient. Definitely would recommend.

Vector was the company we had before and we upgraded the alarm system. We are very happy with the new alarm system along with the smart lock and the indoor camera. We have given your technician a lead because of our job satisfaction.

Very reliable service and reputation. Good customer service and the technicians are always great and very helpful... My Technician recommended the video doorbell and I absolutely love it. Will recommend to all of my friends... Happy with alarm.

The prompt response to my customer service request in acquiring my security monitoring certificate for proof of coverage. I needed this form for my homeowners insurance policy. Agata was very quick to provide it. Agata also made sure if if needed any further assistance I could contact him back and he would assist.

After a roof leak one of the smoke detectors was malfunctioning and the staff at Vector was prompt in offering advice and service--additionally they were very patient in answering all of my questions about expanding coverage with cameras and other updates.

Originally chose this company because of a referral from a friend. Salesperson person said free installation for security system and cameras and $80 a month for service and said only out of pocket charge would be $120. I am using this service more for an overwatch system for my disabled daughter rather than a security system. Once contract was signed we were told charges would be $455 for the cameras and then $27 a month for a service plan on those cameras that we cannot cancel.

I signed up with Action Alarms, which is an Authorized dealer for Vector Security. I had a break-in and I called them to add security. The alarm system has been good since then, and I have not had any problems. The service has been good and if I had a problem, it was resolved promptly by the service department. I would recommend Vector to other people in the area if they would ask.

We currently have Vector Home Security Service. This call was to install wireless alarm system for the home. In addition, tech looked at existing intercom system that vector home security had installed in my home in 2004. Unfortunately, system could not be fixed and there is no current service plan for intercom. I will contact vector sales to see about price for a new intercom system.

We have used Vector for a long time and have always been satisfied with the service. The new installation went very well and I am very satisfied with the job that Nick did. He was very thorough and listened to all my requests and was very professional and on time. I am very satisfied and would recommend Vector Security.

Thank you for your assistance today Latasha. You were very helpful and helped me understand our contract with Vector. Thank you with your quickness with sending me the form to my email. We have been very pleased with the service/security that Vector has provided through the years.

I had been thinking about getting a Security system for awhile and then several houses in my neighborhood were broken into. Michelle, who is my sales rep, contacted me immediately to see if she could help. We have known each other for a long time and she had just sold a system to neighbors of mine. Eric put the system in and was very helpful. Michelle follows up to see if everything is working ok or I need anything. I am very happy with the Vector as a whole and would recommend them to anyone.

We are previous Vector customers for our commercial property. Frank was very knowledgeable, friendly, and prompt response time. Greg and Gary are great technicians, very friendly, efficiently installed all devices in a timely manner. They both educated me in using the phone app and keypad. Answered all my questions.

Spoke with Michelle on the phone to get a system for my home. She had the appointment and installation set up immediately and has always answered any calls when I have questions. She said I could deal with her for any issues and she was the main reason I went with Vector. The service guy came, was quick and efficient, explained everything thoroughly and helped me set up my app. My experience was great with company as a whole. I would recommend Vector Security to friends and family.

Very professional organization. Great customer service. The installer was very professional. Great work. Must recommend Vector Security to anyone who needs a security system. Number one in my book. Great people and service. If you have time look at their website and you will see great deals. Number one alarm company in northern Virginia and Maryland. Go Vector Security.

Previously had another alarm company up until Vector salespeople were walking the neighborhood and came along with a much better deal so decided to give it a try. Couldn't have been happier with the service as Vector quickly calls whenever there is a problem with the alarm.

Good service. Excellent service man response and excellent manner with the customer. Vector did a great job once they got here. Good service. Excellent service man response and excellent manner with the customer. Vector did a great job once they got here.

My company uses Vector at our locations and I as facilities tech have to deal with all vendors including Vector. Jackie ** is always very quick, responsive and professional. I appreciate how much easier she makes my job on a daily basis.

The gentleman that was sent to my house was very focused on finding out what was going on with my camera system. After he discovered the issue, he went on to completely go over my alarm system and discovered that there was a issue that needed addressed. I believe that we will be with Vector for many years to come.

After many years of service with Guardian Force, the change of ownership has definitely not affected the quality of work and attention given by your technicians. Tony has always taken good care of our security needs. I look forward to a great relationship with Vector Security and thank them for their individual attention.

These are the reasons I will use Vector Security a second time: Sales: On time. Described system function clearly. Installation: On time. Clean and neat. Hardware: No wires. Industrial grade. Self diagnostics. Software: Operator friendly. Color touch screen. Easy to learn and operate. Functions: Operator defined. Program operation. Comments: Will use Vector Security again. Better value than other systems that I have used.

Thank you so much Vector for your prompt response! I emailed for a certificate for my insurance company and when it said 10 business days I was a little worried. Agata handled everything within hours of my email. Thank you so much for getting back to me so fast!

We decided to upgrade our system today, and our installer named Malik ** did a awesome job, he advised me of everything I needed to know. Even advised me of what we should add to our system to better our security. Vector Security is a company I will highly recommend.

Shows Vector Security because they have been servicing us for years not only my home but my job, so much children’s homes and I’ll businesses. You’ve been very well satisfied and took it out of continue to have your services. Very very please with us. Thank you very much.

I chose Vector after meeting with Jeff ** and learning about the company and its capabilities. Jeff surveyed the location, came up with recommendations and a price, both of which were fair and honest. Mike came out to do the installation and was professional, extremely knowledgeable and easy to work with. He installed the system and then gave me a walkthrough of the system and the software. It was a pleasure to do business with Jeff, Mike and Vector.

Today's service was excellent. The tech was on time, responsive and very pleasant. He understood the problem and moved to resolve it quickly. I'm extremely pleased to have this ongoing issue finally taken care of. To his credit, he attempted to resolve the matter prior to equipment removal, but due to previous experience with this issue, I was unwilling to accept an alternative. Mr. ** was understanding and respectful.

I was with Vector Security both at my office and home since 2005. I am quite happy with the company and the service technicians who are very polite, knowledgeable and helpful to the best of their abilities. Great company and awesome staff members. I will recommend Vector service to friends and relatives alike, and do so with no reservations!

Terry ** contacted me to do a system inspection. I was given a 4 hour window and was contacted when Terry was 40 min from arriving. He arrived promptly and proceeded to inspect my system. We went over the basic operation of system and he gave me some shortcuts to use to make things easier. I was concerned about my elderly mom moving in and this info was very helpful. Vector seems to have a very well organized system to take care of their customers efficiently.

Been with the company for 10-15 years. Great technicians, service calls, customer service, and sales. Would definitely recommend Vector Security to friends and family. I know I can count on Vector for safety. Looking forward to many more years with Vector Security.

Mr ** came on time to my home, and he actually call me while he's on his way. I do appreciate him coming on time and being professional. He really do know his job and has customer relation experience which matters to me a lot.

Today's experience was very seamless. Technician called 30 minute in route, per our request. Upon his arrival he checked smoke detector. He was quick, efficient, and knowledgeable. He took it a step further and gave an overview of upgrading our system. Thank you.

The tech call before he arrived like we asked and he even arrived early which made things nice because we have somewhere to be. He was very patient with us when explaining how to use the equipment and answered all of our questions that we had.

Torrence showed up on time and identified himself with Vector Security. He quickly resolved the service issue and answered all of my questions, including an unrelated question about the kitchen glass break detector. We would recommend Torrence and Vector Security for future needs and/or installations.

I chose Vector Security because we moved here from out of state 7 1/2 Years ago and this is the security system that the previous owners used. Vector has always been extremely helpful whenever I call. They are also very professional when they come to service my system. I would highly recommend them to anyone.

Great experience, sales personnel went over everything and cost was in line. Install was wonderful, knowledgeable where we position cameras perfectly for protection. Clean, efficient and great to work with. Went over all apps on phone, tablet. Thank you for everything.

I have been a Vector Security customer for about ten years or more. I would highly recommend Vector Security to anyone interested in a home security system. Whenever there has been any issues with the security system, the service has been prompt and courteous.

We switched from ADT to Vector years ago, and the only problem has been the alarm going off a few times for no apparent reason, and a smoke alarm being reported as a abc door open. The tech today was very friendly and helpful, and explained the causes behind those problems.

I choose Vector for their reliable and prompt service which I have all devices in all outdoor buildings and what a great coverage for all. I would recommend Vector security for all installs and to ever is looking for a reliable security company get Vector.

Technician was very helpful. He was out here the first time to do our install. He just came this time to add for lightbulbs and again he was very helpful and knowledgeable. We would definitely recommend Vector Security to anyone looking for a security system.

Vector Security is a great company. All of the employees are very prompt on everything. Very responsive if there are any problems. Would recommend Vector to any who asked. Look forward to doing business for many more years to come.

Vector Security was recommended by a neighbor. It is also used by our church. We enjoyed both the salesman and the installer... Only issue so far has been multiple text messages for motion... first due to wasps flying near camera and several times for moving shadows on a windy late afternoon.

The system was in my mom's house and I took over the residence. I have received good customer service and the upgrade was a recommendation which I was glad to get. The installation was a quick process and I learned where some things are on the system. Rigel came and explained everything and showed how the key fob works and I am very comfortable with the system and would recommend it to others. He was very personable, polite and arrived within the window of time. I would like to give him a 5 star for service, knowledge of the system and other items you have to offer, performance and explaining every step while doing a great job.

I chose Vector because I trust Scott **. Deciding on the proper system was easy--Scott was very clear and helped me decide what I needed. Scheduling installation was easy and the installation itself was prompt, the installer was knowledgeable and helpful, and things went very smoothly. The experience was top notch.

I wanted to cancel the Vector service for the 4th time in a couple of years and request again that my credit card not be charged by Vector. I also wanted Vector to immediately refund the charged amount of $317+ to my credit card without my prior authorisation. Your very knowledgeable and experienced, Representative Metty saved the day.

Laurie **, out of a Hampton Roads office provided us with excellent customer service today. We called needing some paperwork and she got it to us the same day. She's very helpful and prompt. If we need anything in the future we hope to be in contact with Laurie. Thank you.

We contacted Vector Security because our glass breakage was too sensitive and we had multiple installation problems and we wanted the system checked. The technician today did a great job, checked everything, made a correction, and made an adjustment. He was professional, courteous, and helpful.

Want to take a minute a say thank you to my branch here in Lufkin for always keeping on top on my annual inspections, I have the cost taken out with my billing, which makes the annual expense taken care of and that's on less thing I have to worry about.

Vector was highly recommended by my boss. Salesman was outstanding service. Tech should not be in direct contact with your customers. He speaks down to them and if they don't comprehend "tech" things he gets exasperated and rude. I do not want this technician at my house again.

I have been a customer with Vector Security for About twenty years. Overall, I am happy, except for the video doorbell. I haven't received any updates on the status of the replacement video doorbell unless I call in myself. I haven't had any bad experiences except with the doorbell.

Kevin ** is a very knowledgeable and efficient installer. His knowledge of the Vector Security system is simply impeccable. He was so very helpful in answering and explaining each and every question that I asked him. While installing the wiring system in the house, he was meticulous in the cleanup process, also. It was my pleasure in working with him and will request Kevin for any additional installation. Excellent service from Kevin and would highly recommend Kevin and Vector Security.

The service was excellent. The set up was very easy to understand and the overall process to download the app and set up the password was easy. We are very happy with the overall system that we have chosen. We like the cell based system.

Installer was very professional and courteous, knowledgeable and forthcoming. Product has a lot to offer to fit our needs. Glass break is a great feature. Installer set up lights to come on with alarms. Helped install app and explained everything. DHBV Excited to begin working with Vector.

Vector Security has been fantastic from day one. The sales rep and installer were timely, knowledgeable, and friendly. I would absolutely recommend Vector to others. The system is easy to use and very user-friendly. We have the peace of mind having a Vector system in our home.

Everyone I have interacted with so far - salesman, technician - have been extremely friendly and helpful. I would highly recommend Vector to friends and family. I really liked how intuitive the whole system is and how easy it is to control the entire system from anywhere - computer, phone, etc.

We chose Vector as our community uses them, we would receommend Vector and had a great experience. Metty ** was very helpful in assisting our cancellation request. Very responsive and helpful. We will recommend the new owners of the house use Vector as well.

Install tech Eric was great. He was on time and did a clean neat installation. He thanked me for having an outlet installed ready for him prior to his arrival. Our consultant, Tod **, also did a professional job in making sure we are properly secured. I will recommend Vector any chance I have. Great job all around. Thank you Vector.

Chris came to my house, installed the new system without any issues, explained the new system including the new panel and app. He also help me set up the system with my Alexa device. Chris was very professional and helpful. Thank you!

Caught my eye at a gun show, listened to the pitch and got the in home presentation and decided to go with the system. We had a two camera system ordered and installed. Rigel and Stacy were great, thank you.

I like to give credit where credit is due. Heather ** is probably the best customer service rep (of any company) I have ever worked with. Always very professional, very courteous and very knowledgeable. I believe she goes out of her way until customer is satisfied.

We have had problems off & on since we started this service in 2014. This week they were out here & supposedly fixed all problems that needed it. Several of the problems are still not fixed. They are overcharging. I feel for the lack of service you get. You have to wait 15-20 minutes to speak to someone. If you leave a message, they will not return a call most of the time. They have a home office in Virginia but have an office here in Greenville where we live where techs are sent out.

I chose Vector because it was offered through the builder. I live here full time and wanted an alarm system for my home. I have had good interactions with the staff from calling in to schedule service to Mike coming out to fix an issue I was having with my motion. I am happy with the system that Vector installed.

We chose Vector Security because we had a good reference from a friend. We have been customers now for about 10 years. We are happy with the services we receive from Vector. Customer service is polite. The technicians are on time.

I originally purchased a GL home and was a Certified Security customer. Since the acquisition of Certified by Vector I have been very satisfied with the service. As the treasurer for my community (Valencia Isles HOA) I will recommend Vector as our provider.

Vector was recommended to us by our sister-in-law, ClyTi **. We interviewed three different alarm companies and felt Vector was the most suitable for what we were looking for and the pricing was within our budget. Our Salesman, Scott **, was very helpful with what kind of system he thought would work for us. He was very thorough and answered all of our questions.

Your technician was very diligent about finding out what the problem was with my camera system. We were having an issue with 1 camera picture coming and going and no audio on another camera. He fixed the picture on one and discovered that one of our microphones was not working. We have had a good relationship with your company since the initial install. Thank you for your personal attention.

System was not working properly. It was not a new install. I called Ms. ** and she pointed me in the right direction to get the issue taken care of. She also told me if I couldn’t get the problem solved to call her back. I live in Virginia Beach an she’s in Florida. The problem was solved.

Don came out to replace one of the sensors that we had been experiencing a battery drain. He was able to assess the issue and update the system with the new sensor - taking the time to make sure everything was working perfectly and then did the carbon monoxide detector check. Great job!