Vector Security Reviews

I contacted a number on my information sheet in reference to a problem code on my alarm panel. The only complaint was the wait time I had with contacting that number. The 800 number went to Va. and after waiting on hold for approximately 15 minutes just to be told I had to be transferred to an number in N.C. Upon being transferred they answered quickly, got my information and had a service tech contact me. The service tech (David) verified my information then quickly checked on the problem and the problem was fixed immediately. Very impressive.

Mike showed up on time. He went above and beyond for us today. I upgraded my system from an older system to a new touchscreen system with DOOR Lock. Vector was efficient with the install. Would highly recommend to friends and our family.

Vector Security customer since 2011. Choose Vector based on a neighbor's recommendation. Upgraded to fire alarm and additional motion detectors at that time. Upgraded to electronic door lock in October 2016. Experienced a problem with the function of the door lock. Brandon performed a troubleshoot function and diagnosed the striker issue. He installed a new striker and now it functions as designed.

We choose Vector because we were referred by a friend who was very pleased with service. Since then we have very pleased with Vector Security. Exceptional service response when needed. Very courteous customer service and very professional technicians. We so pleased with the company that we will recommend Vector to everyone.

I have been a customer for a while! My house flooded in August and I needed to put a new system in that had a warranty on it. My installer was very professional and he did not stop until he was finish. He worked from 8:30 until 3:00.

We chose Vector because the people that owned the home before had Vector and had recommended it. Our sales rep was nice but our install technician Greg was excellent. He point out where we're vulnerable and we came up with solutions. We even turned our home into a smart home. He was also very good at explaining the system.

Steve was a pleasure to work with. We have both burglar and fire protection.

Thankfully the tech arrived earlier than expected. He quickly attacked any and all issues that I was experiencing with my alarm. He also informed me of other services that Vector provides. He was neat, clean and professional. I didn't have any referral that he asked for today, but as soon as I can get a few I will definitely refer them to Vector... Thanks.

Vector Security provided Very helpful service. They are very Knowledgeable. The technician was very helpful and walked me through my service issue. I would absolutely use them again. If was grading a security service based upon helpfulness Vector would warrant an A.

I'm very satisfied with the service that was provided to me today. Derek checked my entire system today and found some things that needed to be upgraded. He was very professional. He also talked to me about getting another system for my other businesses.

My wife spends most days, upstairs working on her quilting business, but can't hear the downstairs detection that a door has opened. We've had Vector Security for several years, and trust their advice and performance. Adding audible detection upstairs. I know Vector can solve the issue for us.

We have used Vector at our home and business and this was an upgrade. We would highly recommend the installer Chris - very pleasant and worked efficiently. Our salesman Jeff ** was very thorough and also pleasant to work with. When we had some changes to be made, (delay timing, etc.) I believe it was Maggie that helped me out and when she was not available, the receptionist helped - all very pleasant. I would recommend Vector to anyone looking for a security company.

Vector has been providing my home security for 20 years. Everytime I have been satisfied with the service and speed of repairs. Our latest repair was done professionally and explained thoroughly by the service technician. We will continue to use Vector as the service to protect our home. I would recommend Vector to others.

We were recommended to Vector Security by the previous owners of the home we are currently residing in Lewes. DE. The system was already in place with up to date equipment. We added interactive devices to the home which is very easy to use and easily understood.

We have used Vector for many years in many of our properties. John did a great job today and answered all of our questions. Hopefully he will be the tech for future service calls. We will use Vector on any future properties we purchase as well. Thank you.

Todd did a great job. Vector is a great company. Todd was very knowledgeable of the security equipment he installed. He was very cautious as I worked from home and let me know when he was going to run his vacuum and drill so I could take my phone off of speaker. I would recommend Vector Security to anybody interested in a security system.

We had a new system put in and John was great. Once the system was in the smoke detector failed in the kitchen. It kept going off and I called for service in the evening. The tech was supposed to call me back but after 1 1/2 of hearing the system going off I found John cell number and called him. He was great help but the after hours service is bad. You need better response after hours.

Robert ** sold it to me. He came in my place of business and we went from there. He is a great salesman and I would recommend Robert to anyone. Pleasant person and genuine. People person. If I was to get an alarm system in my business I choose Robert ** for promotion thus business.

We use Vector because they are local. Vector Has been our security and fire provider for close to 20 years. We have been upgraded several times, and the office makes it easy to work with. The technicians are experienced, knowledgeable, and friendly and always go out of their way to make sure things are right.

I requested a payoff so I could pay my balance in full through the remainder of the contract. I sent a letter detailing everything and requested the payoff amount. I received the letter and paid the remaining balance in full through the end of my contract which is Sept 2017, but I am still receiving invoices and can't get my service canceled. I am moving in June 2017 so I started this process in Feb 2017 so there would be nothing left in my name on this account or at this address, but I still cannot get it canceled properly. I was previously happy with the service for over 10 years, but am now completely frustrated. I am moving in June 2017. Can someone please help get this resolved?

Installing a new security system. Peter was a delight. It was the first day in my new home. I was weepy, the cat was hiding under the bed. My husband was back at the old house and along comes this warm, kind and patient man who not only cheered me up, but installed all kinds of bells and whistles throughout the house. And when he had finished, he explained to me, a total tech moron, how to arm, disarm and everything else in a clear and efficient manner. I would not only have him over to install another alarm, but think he would be great company for dinner. Thanks so much for employing this wonderful human being. Oh, did I leave out courteous?

I was trying to get proof that I have my security system with your company for weeks to submit to my insurance company. I had until today to provide them with proof or my rate will be increased. Your fee for your services is drafted from my account every months and I cannot get the requested information from you. Therefore, I will be contacting another company for their security services.

I am very pleased with the equipment and service I get from Vector Security based in Geneva. Every time I have had an issue, needed something replaced, needed technical support, needed something upgraded... they have always been efficient, courteous and extremely helpful. I would recommend them without reservation to colleagues and friends. Thank you all so much for everything!

Great service. He was efficient in what he did and ensured that everything was taken care off. Philip handled the situation in a very efficient and professional manner. We highly appreciate the manner in which the problem was resolved. We've been with Vector for many years.

I chose the service because I currently use Vector and have for over 20 years. The technicians were outstanding and did a great job reprogramming my system. They were very knowledgeable and extremely helpful. They completed the service in a timely manner, showed up promptly and were extremely professional.

I am a returning customer from early 2000. Even though I received good service at that time, Vector has excelled in every area. Customer and technical service has been excellent. Today Darrell your technician not only resolved my issue but was determined to find out what was the cause and then he fixed it!! Very satisfied customer.

I called the one 800 number for help with the payment. They assist with a payment. Was very professional and I enjoyed the professionalism. The customer service representative was very courteous and attentive. I will definitely call again to make further payments.

Chose Vector Security because other churches in our association of churches use Vector. Vector recently installed new security, cameras, access system and took over everything, including existing fire system. About 2 weeks ago, we began to have trouble w/ our fire system. Had a few challenges with phone customer service early on (couldn't guarantee sending someone out, service was closed, etc.). But the guys that have come out to our site have been great. Once a diagnosis was made to replace the system, the techs were out faster than expected finished in less time than quoted!

Staff is always friendly and very helpful. Service calls and questions are answered quickly and help is always available. I always appreciate the service that is given in a prompt, courteous and professional manner. Thank you for all you do.

Just wanna say thank you to Vector Security for sending a well trained Tech. Anthony was very clean and neat, very helpful with other coworkers and myself. He spent the time to show us how the alarm panel works and how the app works on our phones. Anthony was a pleasure to have as a Vector Tech!!!

Peter ** was an excellent technician. He arrived on time, in fact he arrived a little early. He was professional and friendly and explained the alarm system to us in an intuitive and user friendly manner. He had us walk through the process to ensure that we understood it and knew how to set the system on our own. And he quickly and efficiently installed the equipment. We are very excited about our system and feel comfortable being able to use it right away!

My community uses Vector. Our first installer, hooked the phone to the router. Bad job. Second tech redid everything and all phones were then hooked up and he did well. Vector people assisting us on telephone were good. Our community pays residents' vector bills.

We have had Vector for a gazillion yrs. and it has always been great. Your tech Steve was awesome. He helped me and my mother. Great tutorial to show us how to operate the system... We feel safe with Vector. Give Steve a raise.

We have been a client for years, and have always enjoyed and appreciated the relationship that we've built over the years with the sales and service department. Mick **, David ** and John ** in particular have been regular fixtures here particularly during our recent campus expansion project, and we thoroughly enjoy all their hard work.

We have had Vector Security for many many years. The service has always been excellent. The system is getting old. And as time goes by we have been encountering a few problems. However, each time we call Vector, the technician comes out to repair the system and it works like new for quite a while. We only hope it will continue to work after repair without having to replace the system. Great service! Thanks for coming to our rescue. - Senior Citizen

We have an existing account with Vector and called to have some service work done. The onsite technician was very knowledgeable and helpful. I would have preferred a faster appointment date than what was offered to me. Scheduling was a challenge.

I can only comment on my interactions with the staff. The staff have always been quick to respond both from the security of the building and the online requests to make changes. Equipment has been well maintained and response for repairs are good.

When Ricky, the technician came out. He was at first pleasant. However, as the day went on, he seemed rushed and it later showed in the work that was completed. Our day began at 9:30 with his services, by the time he was leaving at 3:30 p.m., several things had taken place. There was a hole in my wall from the drill coming through, this was eventually corrected to our satisfaction. The system was installed but not properly... We will be using another technician today for service because the lamp module is not working correctly - it will not turn off; The lock is not working correctly - sometimes it locks, other times it will not; and the outside camera works sometimes and other times it doesn't.

So Rick ** was here to install our security for McKinley Early Childhood Center. He is very pleasant and he is the knows what he's doing. We had a great time getting to know Rick and him doing a great job. We are very pleased at what he does and he's very helpful. Thank you.

Ed and Todd showed up on time and had to wait on me to let them in the storage unit. They had to finish running wires the previous techs didn't do. I am glad to have Vector Security at the storage units that I manage.

Overall, I have been happy with the service. But, the last two weeks have been a pain in the butt. I had to pay for two service calls within two weeks. I am on a budget, and it is becoming hard. I am not pleased recently, but before these last two weeks I was happy.

Extremely easy and instructive working with Vector, especially Greg ** and Alex **. The whole updated system went in smoothly and is a gem to work with. Would recommend readily. Great job and great people to work with. Did a excellent job demoing new system.

I have been a Vector security customer for many years now. Installer showed up on time and got right to work. He was very respectful and a hard worker. The installer also was very thorough when explaining how to use the new alarm system he installed. Very pleased with the whole deal.

We've had Vector here since we moved in almost 11 years ago. We've always had polite and helpful service. Three years ago we decided to use Vector at our primary residence in Washington, DC. Today's service was great. John was very professional and helpful. He explained what he was doing every step of the way.

Vector Security tricked me into agreeing to a 3 year contract. I signed an initial 2 year contract and completed that contract without issue. In August of 2015 they contacted me and said that due to changes in the AT&T cellular towers they needed to come and make an upgrade to my system. I indicated in the phone conversation that I had no problem with the upgrade if my price stayed the same and there was no contract extension or new contract requirement. They agreed and said they only needed my permission to install the equipment.

We have had you for 5 years or so. When I went to cancel, I was told you crooks automatically renewed my contract for 3 more year a year ago, without asking me if I wanted to renew. You should all wear mask and carry a knife to fit your image.

I took a day off from work (5/10) to have an additional keypad installed and have my alarm system upgraded. After the technician left I had no phone service and no siren, because my salesperson did not add a siren to the work order. One motion detector was labeled as a window, so in "Stay" the motion triggered the alarm. Terron, another technician, came late Friday (5/12) and discovered that only three of the eight zones were labeled correctly. He corrected that issue and reconnected the telephone line. I appreciated his patience and diligence in fixing the problem. While sitting in the family room Friday night, I received a call from the monitoring center. The alarm was going off in "Stay." I called my salesperson who said he would address the issue.

Heard a lot about it from family. Tech was super punctual. He was also very thorough. Was able to get me up and running. He was able to call other staff to help without a problem. Tech also asked if there was anything else he could help me with.

I have had Vector Security since 2003 and I have always been a very satisfied customer. I use my system every day! I really appreciate doing business with a company that has a local service office. They are always available when I need them!

My alarm went off when I was away from home. Vector never contacted me, I had to contact them. This was the first time my alarm went off when I was away from home. The alarm went off and the police arrived an hour later. I learned that the alarm does come on but does turn off if no sensor are triggered. The police arrived 1 hour later. Yes there was someone in my house but you don't have to know the password to talk to Vector to disable the alarm. This is a security issue and needs to be fix.

Not happy with this company - partially my fault but still this company offers misleading contract info. Signed up for a three year contract. After three and a half years I decided to switch security providers due to more options I have with another company. When I contacted Vector to discontinue service, rep said no problem. I then received a bill for $250 to satisfy my contract. When I contacted rep I was told that I did not notify them a month before the end of my contract to inform them of my plans to discontinue service so therefore I owed $250 to satisfy my contract. It's **.

GL Homes worked with Vector Security to provide the installation, and monitoring service. Agata **'s assistance in Alarm Security Certificate was excellent, with the guiding steps on the Permit. We are very happy with the quality, the system, the services, and the supports. It give us the peace of mind knowing our home is being monitored and will notify the police right away for any incident.

Chris has been doing our fire and burglary inspections for as long as I can remember. He is always on time, courteous and professional. He remembers all our names and greets us when he comes in. He is always aware of our working environment and always keeps safe as he is doing his job which keeps him moving around the entire building. We are very happy with the service he and your company provide us with. You are very easy to get along with. Thank you.

Serviceman came on time to replace batteries quickly and efficiently. Serviceman also made suggestion to add on monitored smoke detectors. I'd been thinking about so that was timely, particularly since they were on sale. Serviceman was very helpful in determining best placement of the smoke detectors.

I have been a long time Vector Security customer and have always been extremely happy with my service. This time was no different. Tech was very polite and worked quick and efficiently. I would recommend Vector Security to anyone looking for a security system.

Really happy with the outcome with this company and the services they've provided. As with any product or service I was skeptical but I did complete some research and know a few people that have had Vector Security. Each of them have indicated that they've had good experiences and they seem to be a good value considering they don't use any subcontractors for monitoring or for install. I like that they have a local office right in Gahanna too. Chris, our rep heavily recommend monitored fire/smoke protection and this made a lot of sense once explained. He also was able to use the existing hardwired door & window contacts so the install was next to nothing. The vector mobile app is awesome to use and Todd their installer was very courteous and thorough.

Chris ** was very knowledgeable and helpful. Customer service sent someone out quickly to fix my set up issue. Took great care of me. I would definitely recommend Vector to others. Like the company is local too. Nice job Vector Security!

Researched different systems and found Vector to be what we wanted. My husband opens door for our dogs to go out in the morning before disarming and am impressed with quick response when alarm goes off. Technicians are very professional, pleasant and make repairs as needed.

I chose Vector Security because I saw an advertisement on the television. When I called to set my last service appointment the customer service representative answered the phone in less than one minute. The service technician was on time and offered us additional equipment.

I chose Vector Security because a lot of my family and in-laws had this company. I feel safe knowing that my home and my family are protected. I can go to work and not worry about my home. Truly a good company and dependable. I remember getting balloons for valentine day and going to work and getting a call that a sensor was going off, well it was the balloon but I'm safe knowing that I am protected.

Referred by my neighbor. From the initial consultation with Monte to the installation with Josh has been awesome. There was even great service during my move due to a house fire and lots of patience during my time of unemployment. I love my services and feel very protected.

Someone came by my house and we talk about it and I thought it was a good idea. I am glad I have one. I will always have one. Y'all are very nice people. I will tell everyone I can about Vector Security. THANKS.

Programming Access Panel OHC - Great. ALWAYS nice and helpful. Goes out of his way to get things fixed back up and running and in a fast timely manner. He's knowledgeable, patient, willing to explain the simplest things to some of us who may not know the security field, very easy to work with. We know it's going to be fixed when we see. TJ HE IS ONE OF OUR FAVORITES HERE.

I was referred by a friend. The staff was very helpful and everything was explained as far as charges and how everything worked. The installer got the install completed very quickly and cleaned up after. He explained how to use the system and the app.

We've had good experiences with Vector in the past. Always happy with the quality of work. Service people are knowledgeable & take pride in a job well done. Friendly as well. Also, a boss checks in & makes sure all is well.

After considerable research I settled on Vector because of more positive reviews compared to its competitors. I've maintained Vector as a service provider for more than 25 years by of consistently good service. On this most recent service call, the technician arrived at a reasonable time and was professional. While the troubleshooting and install was non-routine, the technician was persistent until a resolution was obtained.

We love our Vector Security system! We use it every day and every night! We've had our alarm system for nearly four years and we have never had any problems. We always recommend Vector to our friends and neighbors. We are very satisfied!

We have been with Vector Security for 8 yrs. We recently upgraded our system and are very happy with the Installation technician who was very thorough in his Work performance and knowledge of the System. Service has always been timely and technicians efficient.

We had an incident and felt the need for security. I asked for an appointment via their web page and my request was answered very quickly and professionally. From that point forward, the experience has been nothing but great. Within a week of our appointment the system was installed and working. Mary, our Sales Consultant, was professional, well mannered, great personality and most knowledgeable about their systems. There was never any sales pressure, she recommended what we needed and had options, but there was never any pressure.

I have been a business customer of Vector Security for more than 20 years. About 5 years ago my business partner and I decided to use Vector Security for our homes. We shelled out close to $4000 upfront and agreed to pay for monthly monitoring. Never had a problem with Vector until last Christmas. I got a warning that the backup battery in the control panel was low. I scheduled an appointment to have the battery replaced even though it was not really a good time financially right before Christmas.

The security system is easy to use. The installation was easy and convenient. The technician was very friendly and helpful. The service technician was helpful with online setup. Also help us setup the phone app. Overall experience was great. Would recommend it.

I wanted to let you know how helpful Danielle ** has been to me on several occasions. In May she helped walk me through getting my mom's alarm back up and running. Today she taught me how to bypass the alarm system both in my house and my mother's. She called me right back and was so helpful. She is the best!!!

We thought the guys did a nice job on the install. When we need help with service, the service team is prompt. We always recommend Vector Security to anyone we know who is interested in alarm systems. Thank you Vector!

My alarm from Vector was a replacement of another company. The unit was used for about a year when the alarm crashed on us. The service at Vector came out to look at it and at that time ordered that the whole unit to be replaced. Appointment was set and was replaced at no charge, no hassle and a new upgraded high-speed LTE cell communicator to go along with it.

The technician was very professional. I would recommend Vector to friends and family. My service call was due to a faulty sensor which was replaced in a timely manner. The service process was easy to accomplish my needs and was fulfilled.

I have always worked with Anthony ** for our access control system. He has been wonderful, he goes out of his way to explain things to me in a way that I can understand. He will often stop in on short notice and has always been available when we needed him. He is awesome!

I've been a Vector customer since 2009. I have accounts for my main home as well as my vacation home with Vector, and have received excellent service in both locations. Tracy met with me recently to go over my security features, and she gave me her card so I can contact her directly with any issues/needs I might have. That is excellent responsiveness!

I choose Vector because my grandparents use Vector and my husband is friends with one of their employees. Mike was prompt and efficient with his installation. He was very thorough with his explaining of the system. Vector was very affordable compared to other companies.

The install technician did an outstanding job. Todd ** was very knowledgeable of the security system and the Alarm.com interactive services. I would recommend Vector Security to anybody interested in a security system. Vector is a great company. Todd was great.

Vector was recommended by my realtor & neighbors. Very satisfied to date with service provided & especially the customer service of Dottie ** whom I always preferred to speak with. Questions answered & additional information were always given with courtesy, accuracy & promptness. She is an exceptional employee going out of her way to provide the best service at all times. I have recommended Vector to others as well as Dottie to be an excellent person to speak with. As I frequently am dealing with other service companies to get assistance they would have happier/satisfied customers if they had Dottie to assist them.

Vector was current in place when we purchased the house, therefore, we decided to retain the Vector Security System. So far we are satisfied with service. Vector is very responsive to call when the alarm is going off. The people are very courteous. I would recommend Vector to family and friends.

** has chosen Vector Security because of the great solutions they offer. We love the accessibility of the web and mobile applications. The technician went above and beyond to inform me of everything that was going on with the installation and spent as much time as needed to make sure I was fully trained on the online/app solution.

Because ADT was not doing a good job with their security for us, so we talked with a salesman for Vector and decided to go with you guys. Now, we are waiting for someone to call us within 24 hrs to talk about additional smoke alarms in the house.

I originally chose Vector after speaking with several companies. I have been a loyal customer for years with no real problems, until this past December when I had to be away from home more than usual due to several family deaths & the sad problems that follow. My elderly relative living in my basement apt. had some problems learning to use the keypad correctly, setting off the alarm a few times. Since I had a home invasion before installing Vector, I apparently used my cellphone more than usual checking my camera in my basement using up all my "clips" of which I was NEVER told there were only so many I had to use. It cut off any further use. Leaving me very concerned & upset that I could not pull up the picture from the camera to check my home which is the reason I purchased Vector to begin with.

Technician was very professional and friendly. I appreciate his quick response and knowledge of the unit. This far exceeded my experience with other alarm companies. I would recommend anyone to consider Vector and will remain a loyal customer. Thank you for the positive experiences and continued renewed valued.

Vector was recommended by my brother-in-law. The technicians did a great job fitting us in and stayed late to complete the install. The technicians did a great job with the installation of the security system and camera system, they are very helpful.

The owner of The Practice uses Vector Security for her home and has been extremely satisfied with the service over the years so when we did the clinic remodel we decide to go with your company as well. We are excited to use the new features such as the phone app and being able to view the clinic from computer workstations within The Practice.

I was first introduced to Vector from neighbor that I had great respect for their recommendation. Since being a customer I have had several interactions with the customer service team. I have found them to be helpful and knowledgeable. I will continue to recommend Vector to my friends and neighbors.

Agata ** was extremely efficient, polite and helpful and promptly took care of my requests. Her service was greatly appreciated. I have been very satisfied with the services received from Vector Security and would not hesitate to recommend it to my friends and others.

The service was perfect. He exactly came on time, knew how much it would take, and what exactly to should do. He was very patient teaching me how to work on the system and answered everything I needed. I would suggest Vector Security to everyone I know.

I am rewriting Homeowners Insurance today and I needed an updated central service alarm certificate quickly. Agata ** responded immediately! I very much appreciate her quick response, so I can get a binder for my new homeowners' policy. Thank you Agata!

Preexisting system in home. Service agent provided excellent service and communication. Provided information about new services available for our home needs. Prompt and reliable. Gave plenty of time notice prior to visit. Thank you for your service. Would appreciate being able to set service visits annually.

Vector is a great company. The technicians are very professional and efficient. Their service is reliable and easy to use. Vector did a great job with our initial installation and we haven't had any issues with the service since installation. They were also very easy to work when we needed additional sensors as a result of our home renovation. We would definitely recommend Vector to anyone looking for a home security system.

Have been a customer for several years. Happy with the service. The tech was very professional neat on installation. Did a great job explaining things. Very pleased with the system upgrade service we received. Would definitely recommend to my friends and family.

We had got new phones and we couldn't remember our info to log into the app, they got me taken care of quickly! Sent an email link for me to reset and worked great as always Great customer service. Thanks Vector Security!

Emailed Dorothy ** for some information regarding DVR software installs. She quickly reached out to our onsite tech, Frank who personally called us to discuss. It was within 30 minutes I had my answers. Very happy with quick follow up.

The tech was knowledgeable, thorough, and friendly. After identifying the problem, he also checked each system for proper operation. He also went over how we should be using the system, which was a great refresher. He was as thorough as the installer.

We chose Vector for new program installation. Our Installation staff was great to work with and explained everything we need to know. He made sure we know the system comfortably and answered any questions we had and walked us through each program being used.

I chose Vector because of the great reviews I saw for both equipment and customer service. My technician, Greg, seemed very knowledgeable of the system and both how it works and the best way to install it in my home. I feel confident that Vector was the right choice for my home security system.

Not only was I impressed with the presentation of the security system but I was thoroughly impressed with how Vector wouldn't sell me unnecessary equipment like other companies had tried to. They didn't bug me incessantly after I spoke with them pressuring me to hurry up and get an install date on the books, they worked around my schedule and made it super easy for me to get all the paperwork signed and submitted. The installation techs were outstanding!! They were EARLY to our appointment, yes I said EARLY! I wasn't even given a time block of 3-7pm or 8am-noon, I was given a specific appointment time and they were early. They were extremely polite, they didn't just walk in and act like they owned the place. They asked me to enter each room, they asked if it would be okay to look in certain places and then they got to work.

Screen wasn't working. The technician was on time, friendly and worked efficiently. He resolved the problem promptly and the system is back up and running. We appreciated the professional manner. We were able to schedule on a Saturday on short notice and resolve our problem quickly.

I have had Vector for 10 years. I have always been satisfied with all installs. I had the initial install plus an update and new products that were completed today. My installer, Greg *, did an outstanding job and answered all my questions - and there were many.

Referred to Vector by my daughter. Vector salesperson and Vector installer were very knowledgeable and courteous with their interactions with us during the sales call and install. We will refer more people to Vector based on this initial interaction with your company.

I were looking for a system and Vector was recommended by a friend. We have been very satisfied with the service. I have had wonderful service from your service men that have come to my house. They have been clean and respected my home.

We purchased the home with a Vector system in place. The previous owners highly recommended Vector Security because of the great service. We've been with Vector since we purchased our home and have continued to experience the great service we were told about.

Added fencing around our facility, Vector installed that gate intercom control hardware as well as additional cameras to monitor traffic coming in and leaving our facility. Once installed they gave a general overview of the hardware installation and software installation and/or training functionality.

Vector Security was offered to us during the building of our home. We've been very satisfied with the service for the last five years. There have been several occasions of false alarms (all due to my fault and mostly within the middle of the night) and Vector's customer line has always called within 15 seconds. I'm very pleased with the service provided by this company.

Installer was very helpful and know how interact with customer. I am very please with his work. Oftentimes service technicians are late but Peter ** came very early which I greatly appreciated. I didn't have to wait all day. Peter was very knowledgeable and experienced at his job. He is definitely an asset to the company. Next time I need service I will definitely request for Peter. I thank you Vector for their service.

Vector was chosen by the builder of my home. We haven't used our system very much and over the years I have felt we didn't know what our system was doing and did not use it. I called because of a system failure and the tech who came out gave me the name of a wonderful person to deal with, Cleo **. We were going to change companies but decided to stay at this point due to her. Serviceman showed up on time, efficient and it seems to be in working order. Helped me with passwords.

I couldn't be more satisfied with the service that I have received over the last few years with my business and rental properties that have been secured by Vector. I finally decided to secure my personal home and there was no question on who to call. Tonii was efficient with getting me quoted and on the book to be installed. And my fiancé was thrilled with the system and how it all came together. I love the fact that my home and business are integrated and the ease of use is great. I will continue to do more properties as my business can grow with the peace of mind that someone is always watching out for me.

We chose Vector Security as we noticed several neighbors using them and was impressed with the sales associate. The sales associate provided great information and suggestions that would work for us. The person that installed the system was very knowledgeable and informative as well. Both seemed like they cared about our protection and not just selling a product.

We own the Vector Security system over 20 years. The monitoring station always called when alarm was triggered. Today we got upgrade of the CPU computer and panel. Service guy was working efficiently and checked entire system. I was very pleased with the service.

I have worked closely with Dottie for the past year. She is very knowledgeable, patient, accommodating. In the past I had issues that were given to Dottie on the very short notice, and she never disappointed! The technicians always show up on the time scheduled. Never had an issue with installation. Overall we are very pleased with Vector Security.

We had your system installed in our home over three years ago. After a number of neighborhood break-ins we researched several firms, and concluded that yours was the best for our needs. Installation was quick, and installer was courteous; and recommendations from him were very thoughtful, professional, and very much appreciated. Your monitoring is excellent and our only service call to replace batteries was well done.

I called in to pay a bill, I have had this company since 2004. I was switch to several people just to pay a bill. I finally was switched to this lady by the name Leaundra. She apologize for the mix up and said that she would make sure that I do not have to be switched again. She was very polite and took her time to answer all my questions. She is a credit to your company because by the time I got to her I was MAD and she changed my mindset. Thanks for her.

Mike showed up on time and even called me to let me know when he would arrive. He was very efficient at getting my Comcast system out and installing Vector's system. He was very personable and talked to me throughout the entire install and explained how the entire system worked.

We are currently in the process of moving to Vector and needed assistance. Gary was very prompt and efficient as he assessed our needs and work well with our custodial staff. Problem resolved in two days with very little interruption to students or staff.

Peter did a great job installing the system and explaining the ins and outs. He arrived on time. From the start he was very professional. He answered any questions I had and explained to me what the best options would be to protect my home.

Great job. Good customer service. Hugh was most helpful in explaining the problem and explaining other services offered. He will contact the office to set up our next service call. We appreciate the ease of scheduling this service call. Thanks very much.

I believe your service and price is better than others. Your technician is very friendly and he knows the job very well. He always on time. He explain everything before he do anything. We been with Vector for long time.

The installation went well however, it took much longer than expected. We wish the technician or staff would of helped us in setting up the software on our computers and iPhones. Overall, we are completely happy with the entire experience.

Jay arrived on time and was very professional. He did the job quick and explained everything to me. One of my Z Wave bulbs was not working so he replaced it with a new one. Jay took the time to rename the bulb and set it to the group it was in.

I have been a Vector Customer since 2007 and have had beyond excellent support from Frank ** and the technical team. My children were 10 and 6 when we had a break-in attempt at my home. This was a terrifying experience for a single mom. Frank set me up with a home security system that allowed my children to grow up with confidence that our home was secure from break-ins and fire. I moved the system to a new home in 2009. I cannot say enough about Frank's professionalism and his personal approach to designing a home security system specific to a family's need. After my father passed, Frank setup my mother with a similar system which makes me feel much better about her living alone. My children have grown and moved out, I have sold my home and no longer have need for this system, but I am sad to leave the Vector family and will definitely contact Frank for future security needs. Thank you so much for 10 years of excellence!

We had a new system installed in our home by Vector Security. From the very beginning with our first meetIng with the sales rep to the install technicians it was a first class experience. They showed up on time everyday as they said they would, explained every step and when they completed the installation they sat down with my husband and I and explained how everything worked. Thank you Vector for such a great experience.

I selected Vector Security after it had been recommended to me. After researching the company, I found that Vector Security would best meet my needs due to the wonderful customer service. Peter's service far exceeded my expectations as he was diligent in installing the system, patient in explaining the system to us, and thorough in ensuring that every aspect of the system was customized and set up. Peter was pleasant to work with and made us feel extremely comfortable with the installation and in using the system going forward. I would recommend both Peter and Vector Security to anyone looking for exceptional service!

We had a wonderful experience with Vector Security. We had an exceptional experience both with the sales associate and the installation team. All employees are kind, friendly, knowledgeable, and honest. We felt very comfortable through every step of the process. We also felt Chris, our sales associate, worked so hard for to give us a great price/rate that our family could afford. We are very satisfied with our experience and look forward to having the products protect our home.

I choose Vector as the house I purchased was a spec home and had this system already installed in the house. I know it is an old system and at some stage I know it needs replacement but at sometime in the future. Hugh was a wonderful serviceman.

My homeowner's insurer required a copy of the alarm certificate. I spoke with Agata on the phone. She really impressed me with her ability to understand what I needed, she was able to take down the two email addresses correctly at the first attempt. Excellent!!

Darren came to do the annual inspection on our carbon monoxide detector. He was very courteous and knowledgeable. He told us that they had placed the detector too high to be effective and talked with me about where best to move it to protect us. He also took the time to show me how to check the battery level in all of our sensors. Finally, I asked him about a video doorbell and he showed what was available and how it worked. So he did what he came to do and much more. I would strongly recommend Vector because of service people like Darren who go above and beyond.

Very professional and checked everything relating to the System!! Answered all of my concerns and questions!! I am very pleased with Vector Security! I FEEL SAFE!! Know that I can call them anytime I have worries or concerns! Thanks you for your service!!!

We chose Vector because we were with Comcast and their equipment did not meet the expectations we were promised. Mike showed up promptly. He was efficient on the install. He fully explained everything to do with the system. Helped us get the system onto our phones. He made himself accessible to us for future needs. I didn't feel like he was just trying to get in and get out and never see him again.

I've had Vector Security for several years and extremely satisfied with the installation I had of the original install and when we added on to our home. In addition our regular service technician Tim is very conscientious when we have to have our system serviced and always informs us of Any other services available.

I called with regard to a reschedule of an appointment. Jessica was extremely helpful, courteous and friendly. She really made me feel good about my call. Really an asset to your organization. Vector seems to be a really good company and I have recommended it to many of my friends.

Vector security always responsive, efficient, and friendly whenever they are in my home. I would recommend Vector to anyone, and have, as a number of my family have the same great services Vector provides. I will continue to recommend Vector to family and friends.

I have been a commercial customer of Vector for over 15 years and you provided the service I need for my fire alarms, but if you didn't have such a great customer service rep in Ricky **, I may have switched. Liz is great too, but Ricky is my main man and the reason I stay.

Vector was selected by my mother many years ago. In maintaining her home prior to and after her death we continued Vector for security. We have been very pleased with the services provided, efficiency of service and notifications, and responses to our needs. Today's service provider was excellent!

Cost effective. Sales and technician were professional and know their craft. Courteous and respectful. Helped me to learn system, and no question was a stupid question. The system was easy to learn, the instruction was easy to pick up. The salesman Chris and Chuck were phenomenal.

Vector was more than successful with getting us up and running with our new equipment and explaining how it worked. I can't be more satisfied with our experience. I will definitely recommend Vector to my friends and family and plan on staying with them for many years.

I am very happy with Vector. Ricky is excellent!!! He is a asset to your company. Customer service is wonderful. Always there to help us whenever I call. Please keep up the good work. We highly recommend Vector Security. They have a great team.

Vector was very clean and neat. They fixed my service issue and also told me about other services that they provide. The technician make sure that my cat didn't get out and I really appreciated that he wore shoe covers to make sure that he didn't get anything on my floor or carpet. I had a real good experience with Vector Security and would recommend them to everybody else that I know.

Love Vector! Stone was amazing, took his time to answer our questions and he was very honest on what we needed and what wasn't. He wasn't trying to 'up-sell' crazy features or equipment, instead he kept it simplified and efficient. I'm really impressed by their technology, the new thermostat is working like a charm and much more efficient at cooling our home. The cameras are crystal clear, apps easy to use. His installation guy Jody was AMAZING too! Remarkable service, friendly and professional. I would highly recommend giving them a chance!!!

I know Frank **. All interactions have been courteous & positive. Since I've had service, there was only one time sometime ago where there was a long delay with the call center, being placed on hold wherein the police showed up but that would have been a positive if there was actual trouble. I am completely satisfied with all staff & service.

Vector's customer service reps are always pleasant, informative, and efficient. I get my answers and/or service requests promptly addressed with correct information. Calls are answered promptly. The customer rep I spoke to on 4/27 called me back to confirm a change that I had alluded to but hadn't specifically requested. She is an excellent representative of Vector Services.

I used another alarm company prior to Vector. I've been much happier with all aspects of their company from service, product and cost. I really like the monitoring system and the convenience of the mobile app. I would definitely recommend them to friends and family.

Happy with my overall experience with this company. Sales process was pleasant – Chris seemed experienced & intelligent about the different variations of a home security setup as well as addressing the monitored smoke/fire issue... which I believe is equally as important! Install/activation was quick & professional. Todd, their installer was friendly and worked quickly & efficiently. Professional company... installer wore a uniform... drove company trucks. I love the Vector mobile app! I would recommend this company.

Vector always is there when I needed them. Mike always takes care of me in an efficient manner. Vector always tests additional equipment when they are here to make sure I am as secure as possible. Mike is very patient with me to make sure all my needs are met. I would and actively recommend Vector to all my friends and customers.

Had Safeway Industries since we built our house. Needed to upgrade. We have been dealing with Nicole for years and she helped us with Nora the sales person to decide on upgrade items. The new keypads are much more user friendly!

I really appreciate the fact that Derek came here today to do an inspection and informed me of a lot more. He not only changed every battery in the system, he also showed me an app of the crime in my neighborhood. He also found that I needed to add a smoke detector and a motion to my system. He really cares about his customer. Thanks.

Builder was in area and seem to be great company and sales rep informed me there was no smoke detector near electrical box. Was a great idea so had him install one. Gentlemen was on time and call to inform me he was on his way. I will have no problem referring Vector security to my friends and was very nice.

We just went with Vector for the second time after bringing them over from our old house. The Service, Technology, and Prices are unbeatable. We've referred three friends that all came over from different monitoring systems and feel the same way. Great experience.

We chose Vector because a lot of our friends use Vector and they treat us very good. Stone ** explains everything to us so that we understand it to a T. He is always there to answer our questions and takes care of the Law Enforcement community.

My husband and I were in the market for a reliable and safe security system and decided to give Vector Security a call! Stone ** came out and discussed the many options that Vector Security had to offer and we immediately knew that we had chosen the right company to go with. Stone was very professional and answered all the questions that we could ever have. We immediately set up an install date and excitedly waited for that day. That day came and we were blown away once again by the professionalism of the installers. They installed inside cameras, outside cameras, doorbell cameras, and the actual alarm panel. In all we are very pleased with Stone, the installers, and this amazing company. We will certainly tell anyone in the market for a security system to give Vector Security a call.

I could not be happier with the folks at Vector Security in Tallahassee. Stone and his crew are the epitome of customer service and professionalism. From the initial sales call to installation everything has been perfect. Your system works like a charm.

Chose Vector because of knowing Stone **. I liked knowing that I could call him any time I need to. That was a big peace of mind. Installer was on time and very pleasant to deal with. He answered any questions we had and thoroughly explained the system.

We have used multiple security companies in Tallahassee. Vector is by far the best both in customer service and product. I've had to call a few times with glitches (new built home so expected some issues, and once because of the dog) and they are always taken care of right away, and professionally. Would recommend them every time. Stone and his group are definitely above the rest in our book.

Vector Security was outstanding to deal with. Stone ** came to our home and covered all of the options with us. Working with him was a great experience. The installer showed up the next day and did a very quick and excellent job on the install. I am completely satisfied with the entire experience with Vector Security. Thanks a million.

The battery kept issuing a low battery alarm. We had changed the battery twice so this was not the problem. Chris the technician was very helpful in diagnosing the problem. He had all the parts needed to repair our system. He promptly re-set the whole system and got us up and running very quickly. We have been with Vector for 5 years and are very happy with the service we receive. I do wish the monthly charges were less though - I have thought about switching to some of the less expensive such as Ackerman but I don't want to go through the hassle of changing system.

Have had Vector Monitoring last 3 home. Technicians are always knowledgeable and professional. Looked at other monitoring companies; was not impressed. Customer Service team are helpful and courteous. Monitoring Team great.

Vector displayed professionalism to resolve the sensor issue. The process was smooth and quick! I love working with a company that shares the same values of integrity as I do. Thank you Vector, you have a customer for life!

We have had an unacceptable time trying to either get satisfactory service (that doesn't work) and we have sent two certified receipt letters since November 2016, requesting a disconnect. Even though they sign for the receipt of the disconnect request, they just ignore it and keep sending bills. I have had a couple of folks call to try to get me to pay. I tell them the SAGA and they are embarrassed and say they will pass along my reasonable request to disconnect. I'm still getting bills. I would recommend that no one signs a contract with these folks. Ignoring terrible service and repeated disconnect request is one way to keep subscriber counts high. This is an UNACCEPTABLE way to run a company.

I chose Vector 4+ years ago because I was very satisfied with the Vector installation in my New Jersey home. I've been pleased with the quick response whenever there was an issue to address, like my broken connection on a bedroom door. Evidenced by the succession of phone calls and the police response yesterday, the system is working just the way it is supposed to work.

Needed copy of my alarm certificate emailed to my insurance agent on short notice. Spoke with Agata ** and she was very helpful, courteous and sent it right away. She also provided one for me, as I had not received one because alarm was already there when we purchased the house. Ms. ** is a definite asset to your company.

The Rep, Kattie **, was extremely professional, knowledgeable and patient. My problem was resolved successfully within a reasonable amount of time. Kattie took the time to see if I was able to log into my account with the username and password.

Mike is always professional and efficient. We always ask for him whenever we have a service issue. Company is very responsive anytime we have an issue or low battery... They usually let us know before we even see it on the keypad. Would recommend company to others.

Overall me and my wife have been very happy with Vector and the service we have received. The only complaint that we have is it takes some time when calling into the office to get somebody on the line. Very happy to continue using our system.

Todd ** was very knowledgeable of equipment and was very patient with me on educating me of my first alarm system. He cleaned up after his work which I appreciate very much. Chris ** was also very patient during the sales presentation with my busy work schedule. I recommend Vector Security to anybody interested in a security system.