Vector Security Reviews

I decided to switch to Vector because my mom has had their service for last 25 yrs. and has always had a good experience. They have a really easy to use mobile app and I decided to have them install a doorbell camera that we absolutely love. No more answering the door to be inconvenienced by solicitors! I can see them and talk to them right from my phone. Installers were friendly & thorough. Great experience!

Had it at my business. Needed to upgrade and sales set me up and the installer did a great job. So good I inquired about my home. Price was right and install went great. Love the features. Installer was very helpful.

Installer was late. Didn't communicate well. Broke out the wall around the outlet. Second person, George, was rude and interrupted me constantly so I let my husband deal with him. He was there for HOURS, redoing everything that the installer did, setting up our accounts, codes, etc and explaining everything to my husband. And he patched the wall. He just SHOWED UP, when I asked Darryl to schedule with me. Fortunately, my husband was there to work with him. Darryl showed up 2 days later to say my bill would be the same and for me to sign documents.

The original security company that installed my system went out of business, and I was leery about doing business with someone new. But my concerns turned out to be completely unfounded. I found Vector Security online, and read many nice things about them. So I decided to give them a try--and I am glad that I did. Their technicians are knowledgeable, tidy, and efficient.

I choose Vector because Alex ** works there. We have also had Vector at many other location for a very long time. Steve is a very good salesmen and explains everything well. Alex does my installs and he is very professional and very well educated.

Vector Security is the very best Security Alarm Monitoring systems I have ever done business with and there have been many others. The price monthly is phenomenal. They give a military % discount monthly. The most important is that the alarm monitoring portion of Vector is when my alarm goes off they respond within 1 minute. They even have a different password which is a distress password if someone is in the house.

The service rep was courteous and polite. Help fix co2 detector. I asked he would change a battery for me and he was willing to help. I appreciate his dedication to his work. Service excellent. I would highly recommend Vector to anyone.

My kitchen window sensor was malfunctioning. We had a false alarm due to the malfunction and the system kept saying that the window was open. Great service. He called to inform me he was on his way and fixed my issue quickly. He even wore shoe covers!!! Keep up the good work and the shoe cover.

Highly recommend this company. The sales rep Chris was very thorough and reviewed solutions I didn't think about previously including water sensor in basement, fire/smoke detectors and a doorbell camera that is very useful! Their installer Todd was very courteous and explained all the "technology stuff" - which actually was easier than I thought. The Vector App was awesome.

My neighbor had Vector and recommended them to me. She let me know how good the services is and she's had them over for 20 years. So far so good. I had great service, great sales rep and insulation was simple and easy...

Mike is always prompt and dependable. We use Vector for cameras and security on our personal home as well as cameras on our other properties. We are happy with the ease of installation. The system is easy to use and operate. Vector always cleans up after themselves.

We upgraded our 23 year old Vector System. Edward was prompt, courteous and very knowledgeable. He was professional and we were comfortable having him in our home. We would definitely refer him and Vector Security to friends and family. Overall great experience. Could not have been more pleased.

Great service. Very happy with the installer and the email assistance on our permit. They were courteous and the installer was timely and professional. He answered all of our questions and ensured we were satisfied before he left.

I chose Vector Security because I had it on my last home for almost 12 years. The address was **, Silver Spring, MD 20904. During my 12 years as a Vector Security customer I had great customer service, from installation to disconnect 4.5 years ago. I signed my contract with Vector Security on March 3, 2017 and the alarm wasn't installed until April 15, 2017. Greg ** (Home Security Consultant) did not go over setting up my safe/panic words. The installer (Darious), while friendly and good at installing, showed up at 10:30am, without calling that he would be delayed. I had an arrival time between 7-9am. While I may sound like a person who complains a lot, I don’t which says just how annoyed I’ve been with my return as a customer.

Technician continually unable to complete requested work. Needed to come back multiple times. 3/20/17 appointment arrived late, was unable to speak with our IT dept, because it was too late in the day. Was unable install the software as requested.

I am currently having difficulty with (Freddy **) and find that I no longer wish to use your services. I had acquired his number to have a new alarm installed, because I was looking for a lower rate than what I was currently paying and knew my contract was coming to an end soon. On the date 03/17/2017 that Freddy came out to quote and install my new alarm system. I showed him my current contract and was told by him that there would not be a problem and to go ahead and call Central Security Group to cancel my services with them. I was skeptical and questioned what he was telling me, but he assured me and that if in case I were to receive a bill from them to notify him so that I would be reimbursed.

Referred by a friend, it did take longer than usual for the job to be completed. Because of Mr. Wyatt ** and his commitment to the company we waited for the completion. We were unable to keep our planned vacation. I would be honest with any interesting person because of what we endured in the process.

We had a very helpful employee - Agata ** - handle our request for Alarm Certificate for new H.O. Insurance. She was courteous, prompt in her response to our request and an excellent representative of your company. First time we ever called your customer service and it was an excellent experience.

I was using another service and was not happy. Vector rep in area, discussed switching security systems and it was installed that day. I am very satisfied with my system and your service. I have told a few of my friends about your system and how much I enjoy having my home secure, whether I am home or out of town. I will continue to tell others about your system and excellent service.

These were additions to our existing Vector service. We enjoy the security Vector brings our family and wouldn't consider using another company. Today's installation went very well; no problems. The glass breakage sensors and cameras look great; using the cameras via the app and website is so simple. Our technician was very knowledgeable and super nice.

James has provided excellent service in the installation of the new system. He informed me of all of the features of the system and products Vector had to offer. James was punctual, in uniform, and well educated of the products. I would recommend Vector because of his service.

Very pleased with this company overall! Shopped around but they seemed to be the most grounded & easy to talk to about getting information to make a decision. They have a local office so I work with local people & I don't have to call a big national call center. Our installer was patient and thorough with their orientation; answered all our questions and even programmed most of the settings. I recommend this company for home security!

They were the first systems here when we bought the house. Customer service was excellent in that they were friendly, knowledgeable and appeared to be interested in our question. Do not remember installation. It took place in 2003, have not updated system since then.

Vector Security has been my security provider for 12 yrs. I very pleased with service. Tim serviced my system and found a second issue other than the one he was there for and corrected it. This is the second home that I have had Vector Security and will recommend them to family and friends.

Vector is a brand that I know and trust. My sister and husband are customers which helped make my decision easy. Jeff ** made the paperwork process very easy. Peter arrived promptly, on time, and was extremely professional and knowledgeable. He was extremely polite and helpful.

I did research when I moved 2 years ago to Florida and spoke with Cory and he was very helpful and knowledgeable. I moved forward with the home security install. This install contained 2 outdoor cameras and a doorbell camera.

Mr. Tommy is an outstanding Tech. He is extremely knowledgeable in all areas. He is also exceptionally pleasant and professional. Whatever question I asked he was always able to give me an answer. He is truly an asset to the company. Best service to-date.

The installer and Vector were excellent. I'm happy with the components of the installation. Chuck our install contractor was excellent in explaining the system and how he installed it. I'm very happy with the entire process. I would recommend this company and look forward to having it in my home.

We chose Vector for our Mt. Vernon location because we have had great success/customer service in our other two locations. Our sales guy was Steve **. He took the time to explain the services and costs, he was fast and efficient. My Installers were Alex, Ed, Spencer, and Todd. They were on time, Very friendly, and explained the system completely. They took the extra time to set up all necessary employees in the system, and help me reset my password in the system. I would suggest Vector to anyone for home or business.

The service call was quick and carried out by a friendly representative. I've been pleased with the service I've received from Vector for five years. The price for security monitoring is fair, I like the selection of services I can choose from, and I appreciate the included service calls!

Mike arrived on time. Very kind and explained everything to me. He explained everything he was going to do prior to installation and went over everything once he was done. He was very thorough with the training and made sure I was comfortable with the new system. Mike did a very excellent job. I have been a happy Vector customer for 17 years now.

Tim is a great person to talk to. And he call and let me know about what time he is going to be here. And he knows what he is doing. Lets me know what he putting by the windows and alarm might go off and it's ok just reset it. I would recommend Tim to anyone.

Just upgraded my system to include monitored smoke alarm and quickly received a support letter to reduce my homeowner's insurance costs. Was originally referred by a friend and employee now retired. Have been with them almost ten years now. They provide excellent, prompt service and are always helpful. They give personal attention to customers and I would highly recommend over other providers.

Michael was very patient during the install as well as very informative. He is definitely a wonderful ambassador for VECTOR. I would certainly recommend to my friends and family that they would be remiss if they did not consider VECTOR as a provider for their alarm system.

We have been a customer of Vector for quite a while. The experience has been good. We opted for a system upgrade a few weeks ago. All the service personnel have been professional, helpful and courteous. Alex was very professional and even sold us an extra buzzer for the back shop.

I would have to say my install technician was the nicest, knowledgeable and patient technician we had ever been around. He cleaned up after himself to the point we did not know he made a mess. He was very knowledgeable of the equipment placement and of the equipment themselves. He was very patient with us old people during training of the alarm panel. I would recommend Vector Security to anybody interested in an alarm system.

Jon was on time, polite, and professional. He installed everything that was on the list and didn't leave until everything was working. He also took the time to make sure we knew how to use the new equipment. Thank you!

The upgrade was done in a timely fashion with a very knowledgeable representative from Vector. All the questions asked were answered in a timely fashion in a manner that could be understood. I would highly recommend their services to anyone on a personal or business use.

I've had Vector for ten years and have always valued the service that Bob, Tim and Debbie have always provided excellent service and response. Tim is a gem--as is Bob. I was appreciative of their response. I have always recommended Vector to my family and friends.

I chose Vector because I had Vector at my previous home and was quite satisfied with the installation, servicing of the equipment, and the timely responsiveness of the alarm staff whenever the system enunciated. If I change residences I will very likely choose Vector as my alarm system provider.

We currently have Vector at my mother's house so it was the natural option when purchasing my first home. Even better the second go round because Mary was absolutely a pleasure! Extremely knowledgeable about your products, honest, and very helpful in the home security purchasing process. You guys have got a real gem with her!

I have had Vector Security for several years now. I referred my grandson and just recently, my granddaughter. Her installation will be completed tomorrow. Both my grandson and I have had only the BEST experience with Vector from your sales, installation, monitoring and billing staff. Every response or inquiry was done to my complete satisfaction. I put my hands together time and time again for the security that Vector provides for me and my loved ones!

Mr. ** provided superior customer today. He was prompt and took the time to explain the installation. More importantly, customer service is an attitude and he exemplifies a great attitude which translated into great service. His technical skills are outstanding and this is essential for any company whose staff represent the front line. Keep up the great work Mr. ** and thank you for your service today.

Vector has been a good system but the last couple months I left several messages when our old system began to go out and it would take up to 5 days before I could get anyone to call me back. When the old system finally went it took another week to get in touch with someone. I rate your customer service on a scale of 1 to 10 with 10 being the worse. I would rate Customer Service as a 9 for not returning calls. It seems to have improved as of today because Customer Service contacted us to tell us there was a problem. The technician called within 2 hours. So I would say an great improvements.

Michael was very knowledgeable and explained everything very well. The installation of the new equipment was installed in a very clean and professional manner. I am very pleased with my experience today and would highly recommend Vector Security to others considering a home security system.

Timothy was very helpful. After working with Vector Security Got my Security price down. The technician was knowledgeable in the other areas regarding my system. Explained ways to keep my home better protected and keeping me safe. I would recommend Vector Security to family and friends.

I have no complaints about the vector system. It is awesome. However, I am getting really frustrated with dispatch. When an alarm goes off they need to speak quickly and tell me which location and which sensor so I can respond quickly with what to do. They are very slow with getting the information to me.

Vector Security is a good choice for the value. The customer service department is a pleasure to work with. Jay ** is a very efficient technician. He is very knowledgeable and very professional during every service call we have needed.

Several neighbors have this system and report it's very good. Have observed many signs on businesses in this area. Wanted a reliable system with little maintenance. System works very good so far and easy to activate alarm system. Calling personnel very easy.

We chose Vector because of your representative, Mary **. Mary bought a vehicle where I work. We got to know a little about one another and shared the same style of selling. We appreciated her tenacity and passion for the Vector products and services. The day she arrived for the consultation, she was prepared to answer any and questions and address any concerns that I had. The process was smooth and painless. She was also able to scheduled and install on a day that was showing booked initially to make it convenient for us to be home without taking off work. We appreciate the way Mary was consultative and didn't push products on us that we didn't need. Vector is lucky to have Mary repping your product... and also lucky I'm not trying to steal her to come work with me.

Service has always been and continues to be excellent. Tim ** is thorough, efficient and knowledgeable. He is a pleasure to work with and very conscientious. I would recommend Vector to others seeking a security system and other related services.

It was a pleasure to work with Mary ** as my sales consultant. She is extremely knowledgeable, and very easy to work with. She makes recommendations, without pressuring you to buy something you may not want. She is very friendly and approachable. I look forward to the installation of the system.

We chose Vector do to their system being installed in owner's home. Installation of system was very professional. Installer was extremely knowledgeable and professional. Project was completed on time and within our budget for the security and access system. Door access system installed is easy to program and use. We would have no problem recommending Vector for security and access needs.

Alarm was beeping five times every five minutes in am and again at night. Every day without fail. PEĢ who answered phone immediately identified the problem and transferred call to the appropriate technician. PEG was kind and reassuring that the problem could be solved. Technician PAT requested that I go through the keypad, gave instructions clearly, stayed with me. Then PAT reviewed the instructions (to erase an alarm memory) for future use. It was a pleasure to have a problem-solving by these competent and reassuring people. They deserve recognition.

I chose Vector through a friend of mine who highly recommended Vector. Alex and Steve was absolutely great. I will be very likely to refer Vector in the future. One of the best companies I have worked with in low voltage wiring.

Heather and Kelly are a pleasure to work with in the management of our security codes for all the properties within our system. They are always helpful, friendly and efficient. I appreciate all that they do to keep us on track and safe!

Peter and Ian were the two best people you could have ever sent. They're prompt and very friendly. They were very informative and know the product very well. These guys finished the job in a timely manner between the rain fall. If I ever need anything installed again, please send these two wonderful guys. They represent Vector very well.

I needed to secure an alarm certificate that I need to provide to my insurance company. I was very impressed with the speed in which my request for a copy of my alarm certificate was acted upon. Very good work.

Technician arrived on time. Called ahead. Quickly determined and reviewed purpose for the service. Fixed two main items on the service Order. Checked fire alarms and main system batteries and replaced one. Verified work. Worked quickly and efficiently. Fully satisfied with service call.

A technician came to my new home and did a walk thru. One week later, no one had called. There was no record of his visit. He walked through a second time. I called. Again, nothing had been submitted from the technician. I had to tell Vector what equipment I wanted. It took me over 2 weeks to get any answers. I was transferred to EVERY department! No one would take responsibility. Total incompetence from each department.

I just want to say, that Vector has treated me very well all these years. We have another system in our other home and whenever there is a problem, Vector is very prompt in servicing our systems. The guys that come and fix the problem are always extremely nice and respectful.

Salesman from other house was originally attentive. Not since. 5 star rating is because of service rep Don **. Response from customer service and monthly monitor billing was awful. Corrected monthly call corrected with high degree of professional courtesy, Mrs. **. Customer service response thru your general number was unsatisfactory. Service supervisor is very good.

I researched a few alarm companies. VECTOR was recommended by previous owner as she was not satisfied with ADT. I don't know the reason. The salesman answered all my questions and was sensitive to the fact that I wanted to keep the cost down. At the time of installation the tech pointed out areas of concern which I handled at that time. I feel they were very honest.

Rashad answered all my questions and I would like to express his customer service is Excellent! He took the time to assist me with downloading the correct app, (I had the wrong one) in order to use my phone to arm and disarm my system. His knowledge and experience with the products are outstanding!!! This is why I choose Vector for my security system. To call and have people like Rashad to provide guidance from the phone and being patient. With Customer Service people like Rashad, individuals with questions will be very happy knowing Rashad is helpful and goes the extra mile to help the person in need. Thank you Rashad!

Our home has been protected by Vector Systems since we moved in. That was over 17 years ago, and it's worked great all this time. The only problem we ever had was one of the leads to one of the zones became faulty. Vector was very responsive. They came out within 24 hours to not only repair the contact but to review all to make sure everything was working correctly.

I received a call from the dispatch tech for an error signal going out from our panels. I was able to get a tech out quickly, who was able to diagnose the issue and resolve our problem effortlessly. I could not be more pleased with the service.

Customer service outstanding. Very knowledgeable and friendly techs. I have to say, Vector is not cheap, but we value the knowledge of the company and the quick in home care that may arise. Would trust them to take care of anyone's needs for home security.

I have good service since 2 years with Vector Security, customer service they are good employee. I hope stay with you a long time, thank you. God blessed everyone. I will recommend your service to all my friends if they need one.

Most companies basically offered the same kind of equipment as far as alarm system but I think what sets Vector Security apart and above the competition is the level of service the company offer. Peter ** a technician with Vector Security came to my house to install my camera. He was on time which means I didn't have to spend my day waiting for someone to show up then do the work. Peter was very professional and did a great. I am very happy with the professionalism of Vector Security's technicians.

Because my church use your service. I've been with your company for 25 years. I found nothing that really competes with it. Your service people have been very courteous and very polite and they treat me as if I'm a valued customer.

Leaundrea was great. She worked with me for over 30 min to resolve my login issue. She did not leave until I was able to update my account and was very pleasant. Had a great experience. Great Customer Service! Thank you so much for your time and patience.

Choose it because we use them in all locations. The response time to issues and the help we get with any issues that we have. The professionalism of the staff inside the stores and on the phone with help that we may need.

Walt and Chris were very good ambassadors for the company and kept our business. Thank you both. In addition, Matt ** was extremely polite and professional. He really took the time to explain the system. The installation was smooth. Thank you very much!

A Vector system was already in place when we bought the house. We were pleased about this since we didn't really care for the ADT service we had in a previous rental property. Vector and the service technicians have always been easy to work with, prompt, and courteous. Highly recommended.

In my time (15 years) of working with Pyramid Healthcare I have seen a rapid decline in Vector's customer service. I know we have gone out of our way to find other security service companies so as to avoid using Vector Security based on their poor customer service. On average when I put in a service call it's anywhere from 2 weeks to a month to get a problem resolved. To get a service tech to return a call is almost impossible. Jim ** and Karyn ** have gone out of their way to resolve any issues I may have. If not for them I would most likely never get an issue resolved. I can assure you that your poor customer service has cost you many jobs with Pyramid Healthcare.

Vector customer for 32 years. Called to upgrade to wireless. Rick ** in sales sold us the original system and helped us upgrade. Great service. Installation with Greg was excellent. He made sure we fully understood the new system before he left. He was kind and patient. Would recommend to anyone. Monitoring service very reliable.

Agata was very helpful in securing the information that I requested. Very pleasant and easy to converse with. Agata sent the information to me via email and now I have everything that is required for my insurance company.

You want to say this was a very positive experience. Chuck the installer did a great job. Everything looks like it's in and working well and I'm pleased with the system. Thank you. I would recommend this system to a friend or neighbor.

I had the security system checked by Vector Security. Technician was cordial and on time. He was able to fix two issues immediately and problem was resolved right away. We have used Vector Security System for 17 years and we have always had a great experience.

Vector has always been great. I have been a customer for years. Only had a problem once with a low battery. Scott tried to help me over the phone first to see if we could fix it without them sending someone. I thought that was great. However they had to send a tech, he fixed it and everything was good again.

I have been very happy with Vector Security. I have been with them about six years, after moving into this house, which already had their system. About a year ago I upgraded to a more modern system. When they installed my new control panel they put it where I wanted but after about a week, I changed my mind about where I would like it. They were happy to come out and move my control panel at no charge. Recently I asked that two more entry doors be put on time delay. They did this immediately by remote right from their Poughkeepsie office. There was no charge.

He was great, very patient with me. I have been with for 17th years, and service has always been great. I can always get someone out right away when it is needed. I can always get the needed help on the phone or online also.

Vector Security has always been wonderful! Everyone from my local representatives to the tech are fabulous. I have never had a bad experience or been frustrated with your employees, locally or on the phone. I wish other businesses would be run as professionally as Vector!

My technician was awesome. He was kind and patient. He made sure that the job was done and that it was done right. He was very knowledgeable about his work and he took care of the problem. I would recommend him and Vector to anybody. Thank you for the great service that you provide to me and my family.

Could not get response to request for email instructions on changing password or opening account. Had to call. Young woman who came online, when I finally got correct office, was very pleasant, helpful and responsible. Dialed website 888 number first and was told that they are in Philadelphia and could not help with my tech problem... what???

We purchased a home and decided to reactivate the system that was already in the home. The Sean ** always gets the job down in a quick, friendly and professional manner. He came today due to a beep that I heard in the house and even though that we found out the beep had nothing to do with the security system Sean assisted me in finding where the beep was coming from. Exceptional service!

I'd like Vector Security because of their almost instantaneous response to any incidents we may have here at Uncle Joe's storage and because of their outstanding sales department by Frank ** and service by Dave **. I would highly recommend VECTOR Security for both home and business security needs.

Since we added Vector Security to our business and offsite getaway cottage, I have confidence if something happens, Vector will promptly notify us. They are very responsive when we have questions whether it is related to the technology, billing, etc. I have the peace of mind that our properties are secure.

I subscribed my dad to Vector's medical alert service. Our rep was Gayle **. Gayle came out to dad's house, walked him through operating the system, and made sure he was comfortable with it. In fact, he used the alert to call EMS 2 days after the system was installed!! My dad never returned home after his fall, and when I told Gayle he had passed, Vector canceled the service, no questions asked. No lengthy legal contracts to fill out, just a simple call and Gayle took care of it. I thanked Gayle personally, but also want to take this opportunity to thank Vector Security as a company for empowering their employees to really serve their customers.

A friend of mine recommended Vector a few years back. I took them up on their recommendation and had a security system installed in my home. I had two motion sensors as well as three door sensors installed. The system has worked great since it was installed and any questions I have, the Vector staff is always able to help. I would recommend Vector given the opportunity. Great product and service.

Had a great experience today with Vector Security. Updated the system downstairs with service, had a very knowledgeable representative here, one over many options for an upgrade on my system, security cameras for the of exterior of the building. Was a great overall experience. Camera was very intriguing to me. The system that is available. Also all the remote capability is on the cell phone. I was unaware until today that my system is capable of adding these additional helpful sources.

Highly recommend Vector Security! Salesperson Chris was extremely knowledgeable. They were able to use the hardwiring from my old system that other companies would not use. System includes Fire as well - that was very important to me. I can control everything on my phone with their Vector App. I decided to have them install a doorbell camera too which I really like. Technicians Jay & Todd were quick and courteous! Entire system has a full warranty too.

Vector is used in our community. The installer was polite, courteous and knowledgeable. The office staff (Agatha) helped guide me through the alarm process and expeditiously forwarded the information to my insurance company. It was a change from some of the larger companies I dealt with this first week of new home ownership.

My husband and I purchased a new home in Geneva and we were in the market for a security system. My workplace utilizes Vector Security and I met Gaylenne ** at the Ashtabula County Business Exchange meeting. She met with my husband and reviewed all the options for our new home. She was professional and knowledgeable. When the installers came to the home, they were efficient and helpful. One weekend we had a problem with one of the external door alarms and the on call serviceman came to the house and promptly identified the problem and corrected it. Gaylenne followed up with us and was more than happy to assure our experiences are always positive. I highly recommend Vector Security for your home security needs.

Gaylene ** was a huge help in giving us ideas on adding security to a parents' home (not near family) where they were no longer able to stay at but we weren't able to sell it just yet. Although we couldn't make the transaction work for our situation, she made the distant trip to discuss the situation with my husband, offering suggestions and expert opinion. We definitely recommend Gayle and Vector's services regularly knowing the quality, knowledge, and service they are able to give each client.

We have used Vector Security both for our personal and business security company. We couldn't be happier!! Gail came out to our house and learned about our needs as we had our house, attached garage, and a detached garage. She was able to come up with one central system that gives us protection on everything. Thanks Gail!

I have been a customer of American Alert / Vector for over 14 years, protecting my home, child, puppy, and belongings. They have been available to answer questions and test equipment whenever needed. Then, I had the opportunity to cover a number of our Ohio offices with panic button protection. Again, the equipment, upgrades, and technical support have been there for us. We love Gayle **. She is a great face for the company and explains the products and options well to me and friends/referrals. Keep up the good work!

From day one our Vector experience has been poor. We paid too much money for outdated equipment and we were locked into an impossibly long contract. The customer service has been terrible. It is nearly impossible to get someone on the phone. We sold our house last year and moved into a condo that we do not own and are not able to install service. However we were not able to terminate the contract. We were given an extension but when the extension passed, service was automatically reinstated at our old address that we no longer own. We were granted a further extension but still charged for two months of service that we never used or authorized.

I always recommend Gayle **, when given the chance, for her outstanding marketing services and for her vast amount of knowledge on Vector Security's products. She always recommends the best products and customer service is great by always being readily available.

Tommy was very responsive and helpful with a few minor issues we were having with new home and new system. He took the time to walk through and explain the nuances of the Vector setup we have. Thank you, Tommy.

Bill did a great job installing our new keypad and explaining it to us. He went above and beyond answering all our questions, making sure we understood the system and our new equipment. Bill is an asset to Vector Security.

I needed a certificate urgently for to my homeowner's insurance policy expiring, and Agata got it to me almost immediately. This is very rare nowadays, where someone would go the extra mile for the customer. She was very professional and polite. A true asset to your organization. Thank you!

It was in the home when we purchased it. The technician was very helpful and knowledgeable. We are completely satisfied with the work he provided today. I was surprised of the actual system after he serviced it today. I was not aware of all that it actually could provide to us for our safety.

Showed up on time, identified himself, very neat in appearance and pleasant. Great, did a great job fixing the problem, very professional. Install and upgrade system. Test system, made sure I was aware in how to operate system. Notified of available service Vector had to offers. I will recommend Vector to any friends or neighbors who are looking for additional protection.

Upgraded existing Vector system to new wireless 2 gig model. Old system required a land phone line that I wanted to discontinue. I have been a Vector customer for over 10 years and happy with service. The new system is easy to use and service person was very professional, thorough, and friendly.

Vector Technician (Don **) was very professional in performing the service on our security system. He called ahead to inform me of his estimated time of arrival within the window previously provided by the VECTOR office. As he was performing the test on my system, he explained what it was that he was doing.

Jay and Gene gave prompt attention to our issue here on site. And Jay made the repair today and took extra time to explain what had happened and gave addition training on report printing. Thank you again Vector. Looking forward to our future upgrade later this year.

Amazing service! From day 1, Gayle has been incredibly responsive. She returns phone calls and emails usually within an hour and often within minutes. I don't know how she does it since I know she is meeting with prospective clients all the time too. She is really on top of things. She has been able to answer 90% of our questions herself and gets very fast responses from her team on questions she can't answer. Vector seems to combine the best of the responsiveness of a local company and the buying power of a national company.

Awesome staff and support, very nice company. Have been with Vector for many years and have always been satisfied with their service and staff. The technicians has been wonderful and very knowledgeable. Seems like everyone tries to cater to my needs and wants.

Needed a new battery for my system, no problems in getting it or installing it. Had low battery alarm going off, walked me through process of getting it cleared. Once we cleared it, walked me through the process of system test to validate.

Really good installer who was willing to describe everything he was doing. The installation was done in a timely manner. He made sure we were happy with what he did and why it needed to be done. He was always on time and is a very hard worker. I would recommend him to anyone.

Mr. ** referred me to Vector Security years ago. I have been more than please with the service I have received over the years. Every staff member have been more than kind to me. How can I ask for better service.

After having had 2 other techs come out and not even try to fix our problem. Donald came today. He was very professional, courteous and knowledgeable about his product and computer technology. It's took a while, but he had the skills and he was determined to not leave us unsatisfied. Because of previous bad service, we were going to cancel when our contract was up. You should be thanking Donald because he save you a customer, and we are once again satisfied.

Evan was very professional and on time. He was neat and patient. We will feel better knowing our bedroom is motion sensitive and the access and arming of the system can be done while away. We are pleased. Thank you.

It was the best choice for the price that was offered to us by the company! It was recommended by one of our neighbors a few years ago. The customer did not have any other comments about the company, very pleased overall.

Have been customers of Bayou Security (now called Vector) for 20 plus years. Love the staff. Especially Nick. He's always makes it safe. He is good at making you feel safe and secure in today's world. And Brenda and the rest of the staff including the operators make it easy to feel secure whether home or not.

Needed alarm certificate. Agata ** walked me through the process of signing up with the local authority, sending me the link while we were still on the phone. She was most professional and helpful, and I was able to get the registration done very quickly.

The previous owner worked for Vector security. When we call to set it up again Ben helped us get everything we needed to update the system. Even was great today. He was very thorough and knowledgeable of the system. He was willing to take the time to answer any questions and update the system.

Vector Security accessed our needs and installed what we wanted in a very timely manner. They were very adaptable to our needs and they moved our monitor from the third floor to the second floor closet. They worked very efficiently and kept our home neat/clean. They explained how the system works in a clear and concise way.

The alarm panel was not receiving new codes and Don ** came to the house and spent two hours making sure all our codes and lock systems were working before he left. I appreciated his upbeat personality and dedication to service.

We chose Vector because of their Consumer Affairs rating. Their sales staff is very professional and their install guys are amazing. I would highly recommend them for my friends. They even cleaned up their mess, I was totally blown away. I will definitely use them in the future for any needed security needs.

Vector was recommended by a neighboring tenant. From the initial contact, to the ongoing process, it has been a good experience. Our representative Frank, has been very helpful in getting us set up. Although there have been changes in our order, they have been very helpful in getting our order straight.

Vector Security is the worst security company. We tried for years to get them to fix the problem they created with our system and all they did was a put a band aid on it. No calls from the call center when something was wrong, it took takes to get responses to our phone calls, and no one returned our call when we had had enough and wanted to cancel our account. Now you think I'm paying you $116.00 after I paid my account monthly, on time, through direct pay! Oh Vector Security you are sadly mistaken.

Darrell is hands down AWESOME, professional and very knowledgeable of his profession. In fact whenever I need any alarm work done, I am going to REQUEST him. Rarely when business people come to your home are they the nicest, Darrell is an exception to that rule.

Chris arrived on time and was very professional. He took the time to answer all my questions and address my concerns. I must also say that his attention to detail was remarkable. The overall experience was outstanding. We will be requesting him for any future visits.

My sister referred me to Vector. Ever since I became a Vector security customer the customer service has been excellent. The install and service techs has been pleasant and nice. Overall experience with Vector Security has been great from the first day. Thanks.

Vector recently took over my neighborhood from CoSecurity and my service call experience was great with Vector! The technician fixed the issue with the security system and the office staff was very easy to deal with. I would recommend Vector Security to anyone. Thanks!

Interactions with personnel have always been very good. Personnel are always courteous and answer all questions, and always offer tips for service and maintenance. Service personnel could not be better. Any upgrades that are needed I will make sure to call for.

We chose Vector because they appeared to have a very good reputation in our new neighborhood. Of homes that displayed yard signs, at least one half of them were Vector. We liked that they had a presence in the neighborhood.

We have used Vector Security for several years, most recently transferring service from our old house to our new house. The service installation was very easy, and this visit was a follow up for a faulty sensor. The agent showed up on time and was able to fix the issue quickly.

Vector was highly recommended for its superior level of service and long term reliability/support. Installation team was excellent, courteous, and truly patient in answering all my questions... The installation team was the epitome a true customer service driven team. I will certainly recommend Vector to EVERYONE.

Evan was awesome!! Very professional, efficient, and friendly. He made sure to walk me through all steps of the install, helped me to setup my account, and taught me how to use all the features of the 2GIG system and the mobile app.

John ** came out to my home to upgrade my system and he did an outstanding job. He was an excellent technician, very kind and patient. I really love my new system. Keep up the great work Vector Security. Thank you.

Today's Vector service call was outstanding! Dell went above and beyond in his role and his attention to detail and care for our home was beyond exceptional. He is a consummate professional and a true delight to get to know. Not only was he willing to listen to our needs, but he was creative in his approach, to ensure that we were both ultimately satisfied with the results. My husband and I have been more than pleased with Vector's services, products, and staff and as a result, have made a number of referrals to family and friends. I would rate ten stars if possible and look forward to a long history with Vector Security.

We had been having some issues with our alarm going out and then coming on with many loud buzzing noises. We called Vector and they scheduled a service call for next week. About five minutes after that call the alarm went off repeatedly. We called back and the operator and she rescheduled for tonight. The service provider came within 90 minutes. He was able to identify the problem and reset the alarm. He was helpful in making recommendations for future detectors elsewhere in the house and recommended getting service insurance once our warranty expires.

Great job. Replaced camera and checked all connections. The techs were excellent and worked with professionalism. This is one of the reasons I promote to friends and family your company. The techs actually went beyond the call of duty in fixing my problem. Thank you Vector...

When I first moved here I just set it up and the service has been great. The service tech was also great. He replaced all my batteries and tested the system today. Vector has been good to me and my family, thank you so much.

We wanted to add more security (3 glass breaks & 3 window sensors) to the back of our home. Vector doesn't sell you what you don't need. Tom was very helpful and answered all of the questions I had. He also reviewed how to use the override with me in case I want to be home with alarm on.

Evan, the install technician, installed our alarm system and our video monitoring system. Very clean and professional when coming into our brand new home. Very informative and took the time to walk us through everything! Great service and highly recommended! A+++.

Whenever I need something or have a question, your service is awesome and my call today was no different. Quick service, delivered very friendly. You all rock. Please let me know if you ever have new services, especially if it is compatible with smart home technology.

On time professional advise me about the service and also explain the job performs. Service was prompt. Speedy appointment and Mr ** advise me about some of the merchandise Vector has. I am very happy about the service and we will be thinking about it later.

We have had Vector Security in our home for about 10 years. We have never had a problem with our system until this recent low battery. We are very pleased. Even when we accidentally set our alarm off, Vector calls us almost immediately.

Vector Security has been great to us. We're extremely pleased with the service provided. We have referred family and friends who are also happy with their service. We've had several other companies offering special rates which we turn down because of Vector's quality service.

I was in need of updated technology for my existing security system and I reached out to Vector because they were a local company. I've seen yard signs of Vector in the past and once I spoke with a representative at Vector I was interested in learning more about their systems.

Kevin was great - he came back to install volume control on our gate sensor so that we could use it. He was very professional and provides great experience - he is very knowledgeable in his work and has provided service to this residence in the past and that is why we chose Vector. Great service.

My alarm went offline a week ago. I called Central Station that same day. They could only forward my call to Service. I was waiting for over 20 min for an agent and just got frustrated and hung up. I called Central Station again and they could only put a notice to call me back. I never got that call back. I tried after a couple of days to call the office directly and got the same wait issue then. I later send an email through the online system and finally got a call after a complaint online. Then I never got confirmation of the appointment and when I called the day of the appt, I was on hold for about 10 min before an agent answer. It was such an easy fix, less than 5 min, and the whole process of just getting an agent and appt was worse and frustrating. A alarm company should have better response rate and customer care if there is really an emergency. This is not dependable service.

I chose Vector Security because my friend Lea Ann ** recommended the company. I was very happy with Mickey the salesman and Ricardo and Tyrone the installers. They did an excellent job and took the time to teach me about the system.

Very excellent service. Tim was on time and very professional. He explained everything he was doing as he did it and answered all my questions. Tim walked me through all the steps I could do by myself and explained not only what I couldn't do but why I could not do certain thing myself.

We just had Vector install a security system in our new home. The setup was flawless and the service was great. The system is easy to use and we already have the app up and running so that we can control the system easily from our mobile devices. Couldn't be happier so far!

Service was recommended by an employee of Vector. Matt was very virtuous. Ben was great in sales. Look forward to working with the company. Great job Vector service department, sales team, and wonderful technicians! I hope to enjoy using my new system.

Vector Security has been our alarm system for years and we have found the company and those we have worked with over the years to be professional, courteous and pleasant. We do wish, however, that pricing to go wireless was equal or less in cost of a wired system.

Had Vector install several systems for my father in law and were very pleased with the installation and the system operation. Having system in our condo gives us peace of mind since we only are there for 3-4 weeks out of the year.

I had Vector Security recommended to me years ago. I chose this company and I have been pleased with them the entire time I have had their system. If there is a problem it is handled quickly. They are always available and dependable!

I have been a Vector Security System since 2007, at which time my husband passed away. I used to get much better service from Vector than I have in the last two or three years. Your number you call for service is usually answered, however they put you on hold and the last time which was 3-15-17 and no one ever came to take my call. I finally hung up and called another number which I finally got some satisfaction due to the fact I threatened cancelling my service.

I choose Vector Security for all my security needs because I have had them install systems in all my other homes in the past and have loved them all. I like the fact that I can go to bed, leave the house and don't have to worry about it. I can also leave my kids there and not have to worry about them now that I had a camera installed. It is a great peace of mind knowing my house and kids are protected. Thank you.

This afternoon I called Vector Security and requested an alarm certificate to submit to our insurance company and Linda was very pleasant and helpful! She was efficient and sent me the certificate I requested promptly. It was nice speaking with her today.

Technician was very thorough. Had Vector for many years. Started out with Nightwatch. Other companies don't respond well. Never had a problem with Vector. Has always been reliable and works good. 20 plus year customer. I had problems with my battery and Vector came out no additional charge. Very satisfied. Highly recommend.

My interactions were very pleasant and customer service helped solve the low battery problem over the phone. Battery was replaced and problem was solved. Also security settings were updated and changed. Customer service agent was also able to change settings remotely to turn off the warning signals that were repeatedly going off.

We have been with Vector Security since the house was built in the 70s. We have always been pleased with the service provided. The staff has always been prompt and professional and has always helped to fix our problems as soon as possible.

Vector Security was recommended to us by our real estate agent. We've used it for almost 4 years. We had no issues. When we decided to move to another house, we decided to continue with Vector Security. This last visit by Peter ** in Vector Security was for installing a doorbell camera. Peter is very knowledgeable, patient and kind. He seems to know what he's doing. He answered all my questions. He helped me understanding how to use many system features. He's a very good representative to Vector Security.

We had this system installed in September - and we keep getting calls saying it's not working. No one has been able to fix it and it has been an absolute nightmare! We may be charged a $300 fee from our police department due to the number of calls that they have received and Vector will have to pay for it.

Vector Security took over Alarm Guard a long time ago and me along with it. Had some reservations at first which were quickly dismissed. Since then, I've had nothing but pleasurable contacts with your various agencies and never been let down. Main Corporate and the agency in Columbia Maryland are staffed with very fine people who are very professional, yet easy to talk and deal with. They would be a credit to any Corporation. In other words, I could not be any more pleased dealing with Vector Security.

Michelle did an awesome job. There should be more great employees like her on your team!!! I would highly recommend her and you all's service to anyone that's in need of security in their homes. Have a Blessed Day. :)

The installer put in a new system for us and put sensors on our windows. Evan was very knowledgeable, helpful and courteous. He showed us all the features on both the arming pad and online app. We would recommend Vector to friends.

I have Vector for a long time and have been very pleased. Had camera's installed and had trouble getting them to record on motion. Peter took the time to explain how they worked, how to adjust, helped me adjust all four cameras, reviewed results and made additional adjustments. He was extremely patient, thorough, detailed and helpful beyond my expectations. I would invite him back to work on any problem in the future.

I heard of Vector from my neighbor. And was interested in getting it. I am very pleased with my installer John. He called to let me know he was going to be a little arrived in the time he said he was then going to be here. When he got here he was very nice, friendly explained everything to me so I understood everything I needed to know before he left. I'm very satisfied.

Steve ** arrived on time and was very courteous and pleasant. He had all information and knowledge of the problem. He explained to me what the job entails and the time to complete. What I admired most was putting on his booties to enter the house and upstairs to the location of the other box. This was excellent customer service and would recommend others to Vector Security.