Vector Security Reviews

Derek has really been helpful to us. He was here a few months ago to replace all batteries in our smoke detectors. And we haven't had a problem since. Today he came for 1 battery in our door sensor and decided to replace all batteries in our system. He is a great technician and we love having Vector provide our security services.

New system replaced old system. 2 installers were thorough and explained everything. They are very courteous also installed new thermostat on system 4 thermostats, technicians were great. Very satisfied with overall performance and instructions from all personnel. I would recommend similar system to my friends.

I am very happy with Vector. They are prompt and go to any length to make sure you are satisfied. My serviceman, Mr. **, was excellent. I highly recommend Vector and will use them in the future. Thank you Vector!

We originally had Vector Security then we upgraded to the system that doesn't require a phone line. We were having issues with landline and this solved our problem. We like the deadbolt we had installed on our front door. Very convenient when having to let someone in when we are not there.

Vector Security is one of the few companies that can provide me with a complete alarm system for my home. The system is very good and very effective but a bit complex. There are very few people in Vector Security that really understand the system. I always request Steve because he's very knowledgeable, very polite and very efficient. All in all he and Vector Security provided me with excellent service.

We have been with Vector Security for 5 years and had the house Hardwired when it was built. We are happy with the service and the service technicians who come do service. We recently upgraded to wireless communication which saves us money from not having a landline.

This problem was with being able to shut off the alarm. And needed a good number to call to cancel an alarm. The technicians preformed the service call well and demoed afterwards. They also told me about an upgrade that was available.

The service technician was very friendly as well as respectful. He took the time to listen to what we had experienced and was able to accurately troubleshoot and fix the simple problem with the master bedroom's window switch. I'm well pleased with the service technician.

Vector is our current service alarm provider and we are very happy with the service. Both Technicians were very professional & friendly. They called prior to their arrival. They took their time to investigate the problem and then explained in detail all steps they were taking.

Thermostat replacement - Scott always does a great job to fix our problem and is pleasant to work with. Willing to spend the extra time to show me any problems I might have with programming. If he doesn't have the answer, he works to get it for me.

Have been very pleased with past performance. Everyone very helpful and patient with my questions. Have always been quick to notify if there was a problem with loud noise or door left open. Installation not done yet but was pleased last time.

Vector acquired Powell Protection a few years ago... So far my experience has been good w/ Vector. I especially like LaTosha in the Accounting Department. She has been especially polite, professional and proactive.

I am writing to commend the excellent customer service and assistance I have received from Amy **. I needed help knowing what to do with my system while undergoing a kitchen addition. Amy helped me herself with courtesy, solid knowledge of my options and accessibility. When necessary she connected me with other very capable technical personnel. You are most fortunate to have on your team this great ambassador for Vector. Thank you.

The customer service sales rep, Ric was very friendly, arrived on schedule and easy to work with. He was very efficient and understanding of our needs! The system functions wonderfully and we've had no issues at all so far and we've had the system about a month.

I have had Vector for 10 yrs. and wanted to upgrade to a wireless system. David was excellent in explaining the various options and features available, so much so that we were sold and bought more things than what we planned.

Three of my window sensors were not functioning properly and I reported it to Vector Security for remediation. The Service Technician provided me with all the information with what he would have to do to get my system back working again. The service was prompt and did not take too much time. Great service. Happy customer.

We had Vector in the past and were happy with their service therefore, we decided to use them again when we decided to redo our entire security system, including our house, barns, logistic center and store. One of our biggest deciding factors we had received excellent service from Mike, the technician and that was one of the main reasons we went with him.

Thank you Team Vector!! I truly appreciate your assistance when it comes to accounts. Your WEBSITE is amazing. I love all the information I can view. I would recommend you to my parents if only there was an Oregon branch - hint hint. Please keep up the great work!

We chose Vector Security because at the time we purchased Vector had state of the art systems at a reasonable price. Vector also had a good reputation. Our system has been reliable and we have been pleased. Our experience with Vector service technicians has been excellent. We have been pleased with Vector Security.

I could not remember my password for TC and needed TC password reset. The customer service staff at Vector Security was very helpful, courtesy and friendly. Everyone I have talked to with Vector Security is always friendly and courteous. Another A+++ for Vector Security!!!

I had ADT for a number of years without issue. Seems like they didn't have anything new or upgrades to offer. A friend in the neighborhood had recently gotten your alarm installed and recommend us on the list and we decided to go with your service that has the new touchscreen and can get text messages to my phone when something happens. I've been very pleased with it so far.

System was installed in our last house. When we bought this one we had a new system installed also. Had had no issues with the system other than low batteries. Service dept. has been great and always helpful. Technicians have been great in helping also. No complaints ever!

Vector came door to door and we enrolled. We recently had a new system and cameras installed. The new system is wonderful. Our app lets us trigger the alarm when we're not home. The staff has been helpful any time needed. Good service and highly recommended.

We love Vector! The service has been always top shelf. The techs are real friendly. The customer care are always a pleasure to talk to. Central station is on point when it comes to responding to emergencies. I would recommend Vector to anyone. Love it all very much. Thanks for everything Vector Security.

Have had Vector for 28 years. Good product. Great service. Installers were very thorough and explained all the options available. Very pleased with the process from beginning to end. Would recommend to anyone and will be sure to talk up Vector in the future.

Vector Security was used by the previous owner for over 20 years and is used by some of our neighbors. This was to restart service under our name. Technician who came by was knowledgeable and explained system well. Thank you.

We have used Vector Security for almost 25 years, having inherited your company from the people who lived in the house before us. We decided to continue with Vector Security after working with your staff/technicians to fix some minor issues. About two years ago we decided to have a new system installed and, again, went to your staff as they have been so responsive and knowledgeable over the years.

I used Vector previously. Service and quality are outstanding. Both technicians arrived on time. They were very personable, extremely helpful and well informed. All around positive experiences. I would recommend Vector to anyone.

I am extremely happy Vector Security. I have this vacant property in the District of Columbia and have concerned about not having an alarm system. Vector was scheduled to on 7/3/17 but they were willing to accommodate by installing my system a week earlier. Mr Peter ** was very professional, kind, patient and very knowledgeable. He answered all my questions and made sure I very comfortable with the system. Overall, I had a great experience with Vector Security and would definitely highly recommend to my family.

Services was excellent and always on time, also advise us for new recommendation. I had been using this company for 20 years, will recommend to our friends too. We also thinking to upgrade our system to a new technology. Overall was excellent service.

Full system inspection and battery change out. Meji was very professional and polite. He showed up promptly during the expected time frame. He checked out all the sensors and performed full system testing confirming signals were being transmitted and received at the alarm system. He explained everything he was doing clearly to us ensuring that we understood the work being performed. He performed his work efficiently and we would recommend him to other customers.

The installation went very well. I had Vector in the past and I believe they're very trustworthy. The men that worked today Greg and Mike were very excellent very nice. I would have them again anytime. Frank was my sales rep and I have known him for a long time. Knowing Frank and my previous experience with Vector is why I decided to use them again.

The woman in the Service Department at Vector was knowledgeable, courteous, patient and competent. She stayed on the line until I was able to reboot the system. We have had the system for 20 years and had consistent good service from Vector. Each time I call, whether for sales or service, we get courteous and competent attention.

This system placed today was at a new residence. I was very satisfied with my Vector system and the professionalism of the support staff At my previous residence. Everyone has been extremely helpful and responded to my questions in a timely manner. I would recommend Vector Security to all my acquaintances.

I had my first service with your company for almost 8 months or there about now, and it's been a wonderful experience. I do not have any major issue with my equipment and the usage, except on one instances that the alarm was mistakenly trigger off by my wife, the situations was however resolved promptly. I think your service is one of the best, I will recommend your services to anyone.

Staff is always professional, friendly and competent. Extremely happy with the system and the overall experience. Chose Vector because of the reputation and the cost effectiveness. Today's service team member was exceptionally good and our dogs loved him! Will continue to use Vector and will consider the cell phone hookup.

Live in Valencia Cove and Vector is the alarm company. Needed an alarm certificate for my homeowner's policy and the service rep at Vector was extremely helpful. The entire process of setting up my alarm system was easy and I enjoyed working with the staff of Vector.

3 weeks, I still don't have resolution to what should be simple issue to smoke alarm battery and connections. Phone and in person tech haven't resolved. Your people have conflicting stories on approach to fix, very confusing to me - and given no one had gotten it right not sure who to trust. When I call I wait on hold. What if I had an emergency? Seriously contemplating canceling the annual check that was just sent.

Chuck was extremely helpful and knowledgeable. Vector should be very pleased to have him as part of your team. I almost left Vector due to the fact the I waited 8 days to hear from the department to set a date and had to end up calling requesting a day. Then the first installation the technician assigned was unable to be here on time and wanted to come 2 hours later.

Vector is a great place to get your security needs. I was very impressed by the person that came to fix the church's system. He was very nice and knowledgeable. He fixed the issue that I called for and he checked the whole system while here. Everything was great. Thanks Vector.

We have had nothing but positive experiences with Vector Security. From the initial meeting to the installation to the friendly monitoring the Plymouth Meeting branch has gone above and beyond to meet our needs. Thank you for working with us to protect our home and our family!

I am very disappointed with Vector. In my contract it indicates I am entitled a FREE move. I was told they could not move my system due to it was hardwired installed by Vector. This was not my fault. FREE means FREE. What was offered was to take out a new contract for an additional three years which I did not want to do. I had less than a year on my current contract. Now I am getting threatening calls about a remaining balance. I have had no correspondence with anyone from Vector offering a solution. When I did call a rep all she said was sorry they could not do anything since it was all hardwired and she wanted me to take out a new contract.

We got Vector security in our new home. We are satisfied with the installation. We got the new Sky Bell feature which my wife likes very much because of our obstructed view of our front porch area. The service is very thorough and technicians very knowledgeable.

Overall, Vector security has done well by us. The technician today, Wayne **, was courteous, respectful and clearly an expert in his field. Wayne explained the issues we were having and also explained what was needed to remedy our issue. I hope he gets default assigned to us any time we have a issue.

Recommended by family member, who realized we were having problems with our previous system, and monitoring company. Present system was outdated, and we were experiencing numerous false alarms. Multiple technicians were required to correct the prior company's mistakes, and the system was upgraded to a cellular network, doing away with the landline.

I like Vector Security because of their promptness with service. When I have had a problem they have sent someone right away. The servicemen are very polite and helpful. They are very knowledgeable about the system. I would recommend them to any of my friends or neighbors. I have done so in the past and continue to do so!

The Vector Security system was already installed when I purchase the home. I am not happy with cost increase to upgrade to wireless and the only reason I remain with Vector is due to my relationship with my rep Rick **. He has always responded to my calls and issues and really seems to care. Thanks Rick for the personalized service you have provided me.

I have been calling Vector for 4 weeks to handle an issue caused by a technician hooking up equipment incorrectly. Today, Michelle called me and got me set up for service (which I've been trying to do all week) and gave me the status of a refund I am owed. She took the time to call the appropriate department and give me a solid answer. I was starting to lose hope in your company and she restored my faith. Kudos to Michelle!! She deserves a raise!

ALL INTERACTIONS HAVE BEEN POSITIVE. This was the second service this month due to the basement door sensor malfunctioning. Otherwise, I have been satisfied with the service provided by Vector. THE Technician, Gordon, was extremely professional. I have been a customer since March 2015 and have been satisfied overall.

We like the service of our tech. The communication with the company effectively. We have recommended to our friends and to others. The company keeps us updated on new features. We don't hesitate to call when needed. We appreciate their work ethics and professional.

I chose Vector because of the install options. My system includes automation features which I love. My experience with your staff has been exceptional. I've always been treated respectfully over the phone and in person. Overall we enjoy our service.

I am extremely happy with my overall experience with Vector Security. I have been a customer for about 20 years and have always had very good service with the monitoring center and service department. I had my panel upgraded to the new touch-screen system a little over a year ago and am quite satisfied with the new system.

I have always had a security system. In North Jersey before it became Vector, the old company & then when we moved here to Landenberg it became Vector. The people you deal with are excellent. We have had unusual circumstances where our lives have literally been threatened by a drunk driver who went to jail for hitting my husband. Vector worked with us upgrading our system & helped us make the upgrade affordable with making payment installments. I would recommend Vector to anyone.

Very friendly and professional. Your tech was fantastic. He took care of our glass break problem along with our ongoing doorbell camera. I would have no problems recommending any of the many services we use with Vector Security. Remember to ask for Kevin.

We enjoyed our experience... Yes we liked Vector. Found out about this from neighbor and was very happy with the work that Matt and Kevin did. They cleaned up and even build us a shelf for our DVR in the furnace room which was unexpected but we are very thankful for that.

Decided to upgrade. Sales and installation was professional. The staff is knowledgeable and taught me how to use my system. I would recommend them to anyone else that needs an alarm system. I like my new system and how easy it is to operate.

The lady was really nice and professional and took care of me in a fast timely manner. Our service has always been top notch with this company. No complaints. Customer service has always been really nice and if we ever have any issues, they are taken care of right away.

We previously had an older Vector system. Surprisingly there was smooth transition to the new wireless model. The technician was friendly. In addition to solving the issue reported he also resolved an issue I was not aware I was experiencing.

They are our security service. We used them in our home in MD. Hired them when we moved to Florida because of their great service. Originally used ADT. Found them to be lacking in service and response. Vector is on the ball. Even if I take the dog out at 3:00 am they send me a notice because this is not a regular time to open the door.

Staff was great to interact with. Technician was courteous and knew what he was doing. He answered all questions and knew the system well. We are happy with the continued support that Vector gives us and will continue to depend on your professionalism and business.

I choose Vector Security because there was already a Vector Security system in the house. My experience with both the salesman and technician was very positive. They were polite and friendly and explained things well. The installation went smoothly and quickly. The technician was experienced and knowledgeable. He was also very polite and easy to work with.

Dexter did a great job here. He recommended a camera that was on sale and took the time to help me set it up to work on my brand new phone also and answered all questions that I asked of him. I'm very happy.

I was very satisfied with the service. The gentleman was very kind and was able to solve the issue in little to no time at all. He politely informed me that Vector Security will be contacting me sometime this week for a follow-up installation!

We have used Vector Security in our beach home for 5 years. The system is easy to use except when there are problems with the wireless devices. But nice to know that a technician is available to speak to and help resolve any issues. The monitoring station always notifies us with any problems and getting the notifications on our phone reassures us that it is working properly.

Rigel & Mark are the greatest! Highly give them a Gold Star!!! Very well. Very informative. Answer all my questions in English! Installation was a easy process and the installer arrived right when he was supposed to, highly recommend. Gave some good advice as well as Rigel was very knowledgeable. They were even nice to my dog.

We have Vector Security in our main residence in Baltimore City. We are satisfied with the service including being able to view our home thru our phone when we are at our vacation site in Virginia on the Eastern Shore. The service tech quoted us pricing for cameras at our vacation home.

I already had Vector but my system went out last week and I called in and the on call technician had me unplug my system until they could come out and fix the problem. They were prompt in coming out today and fixed my system so I can sleep good at night.

I have had Vector Security for many years and wanted to do away with my landline phone. I called in and they were really helpful in telling the different ways to solve my problem and they sent a sales rep out and he did all of the paper work for the upgrade and then the tech came out and completed the upgrade.

I thought this was a reputable company, now more than 5 years later I can't say that it is. I expected a phone call or other communication after the contract ended, little did I realize that the contract had an "auto renew clause". Today I was informed since I did not notify them 30 days in advance of the end of the contract it is now auto renewed for another year. I did call them previously in May since I did not hear from them near our anniversary date. At that time they failed to mention the auto renew, instead they offered a slightly lower monthly price if I signed a 3 year contract. It makes me wonder if they are even monitoring our system at all? We were never late on a payment or missed a payment in over 5 years and we met our obligation to the original contract.

My experience with Vector today was very pleasant and the staff was very helpful. Our service was with another company, but Vector purchased the company and we have been very pleased. I would recommend this security service to a friend. It make us feel very comfortable to know that our alarm will be answered almost immediately.

We have been with Vector since 1996 and have used them for security and CCTV. We have always been pleased with the level of service they provide to us. Mike is very dependable, reliable, polite, and "honest" and makes sure that all our issues are resolved. Most technicians want to get in and get out of a call and move onto the next customer. He always recommends upgrades to keep us up to date with today's trends.

Installation went good. We had to tweak a few things but was taken care in a timely manner. Always have had good service from the sales end to the customer service end. Very pleasant people to work with. I would recommend to others.

Service technician Dave was very helpful and informative. He recommended outside cameras which I am considering and will likely install at a future date. Vector security is amazing and I would highly recommend them for security video and interactive devices.

I did away with my phone line and needed a way for my system to communicate and Vector Security was able to help me decide what to do and what to type of communicator I needed. I can always depend on them to be there for me and my family.

I am a new customer and the installation went well. In my opinion, the time available should be more flexible to accommodate work schedules. But overall, the process of being a customer went fine and I am happy with my monitoring service.

I am using Vector because they had installed the system in the house when it was brand new 11 years ago. When we were struck by lightning and lost the system we went back with Vector because of service and value and never having a problem with the company. Service technicians are always courteous and on time. Customer service is helpful and attentive.

Chose Vector Security because of pricing, products, low pressure sales, warranty and service. Free batteries for life was an nice benefit too. The service people have always been very nice, helpful and knowledgeable. Like the prompt service too. Thank you.

I chose Vector Security because I used to work for them. It was truly amazing to see the sales side of a customer experience as opposed to just the installation and demo of Alarm.com. My entire paradigm on life has changed. The guy who installed it was the most competent employee I have ever met.

Ed and Todd did a great job on the install and taking care of explaining. ADT are very rude and not very friendly when trying to get customer service help. I learned a lot about my new system from Ed and Todd.

We use Vector Security to keep our home and family safe from burglary and fire. We have been pleased with our service so far. We needed service because of a problem with our panel. Our service technician was professional and courteous.

Vector did a wonderful job securing our previous home and we wouldn't have gone with anyone else for our new house. Very effective system, easy install and extremely helpful team! We will recommend it for anyone looking for a great home security system.

Was by recommendation. I was pleased with the installer, very thorough, polite. I would recommend him to family and friends. Allen was the installer and Ralph ** was the one who sold the service to me. He also was great, kind and I would recommend him to others. They both did a great job.

Been a customer for 5 yrs and love the customer service. Installation was smooth and on time. The technician was respectful and informative. Really happy with the equipment and service. Would definitely recommend Vector to family and friends.

We chose Vector because the homeowners before us already had the system installed and told us about the features through our phone which we liked. It was super easy to get service switched over and we were able to update codes over the internet. We scheduled service to have someone come and check all of the window sensors and make sure the smoke alarms were working and connected. Technician did a great job checking sensors, updating batteries, updating zones, etc. Great experience with Vector to date!

I choose Vector Security to protect my home from being burglarized. I was very please with the worked that was performed this morning to fix the problems with my motion sensors. He was very friendly, polite and on his job properly. You can send him back anytime if any other problems occur in the near future. Thanks for your service.

Work (Install smoke detector) was completed promptly and efficiently. The tech arrived on time and was very polite. Recommendation of friend from work - Kristin **. The installer was very nice and provided helpful explanations and was kind to the dog. We are very happy with the service.

Wonderful company with great staff and easy to work with. The service and installation technician are great folks that really know what they are doing. You always get the nicest people that are willing to go the extra mile to take care of you.

Service on alarm system. Was very happy with alarm system maintenance and repair. The technician was on time and courteous. I am very happy with Vector Security and have been a customer for over twenty years and have never had any difficulties with my system.

I chose Vector because of a friend. I had a great interaction with the sales rep and the install tech. I would recommend Vector to anyone and especially my family. The tech told me about all of the interactive devices such as cameras, and lights, and door locks.

Needed a security system. A friend who has your service recommend The company. I found the whole process easy and very pleasant. The technician was polite and very helpful and very knowledgeable. I would recommend him and the service I received to others.

Although it is rare that we need to call Vector technician Fred ** has been outstanding, professional and prompt time and time again. He is always prompt, he takes care of the job, and we feel as though he is honest and trustworthy. Would highly rated Vector and Mr. ** as they seem to set the bar high regarding security services.

I was referred by a neighbor that recently had Vector Security installed in their home, she seems genuinely happy with the service so I figured I would give it a try after having had ADT for a number of years.

Technician Rudy was fantastic. He was professional, polite, and an expert at his trade. He was punctual and respectful of my property. I wish he could be my service technician for every call. Give him a raise or promotion!!! Thank you.

I chose Vector Security because my friend recommended it. I talked with Fred ** about the system. He was professional and very helpful explaining the operation of the system to me. I have always had a good experience when I have called. The staff has been extremely polite and helpful. I would definitely recommend your company to others.

The tech is always courteous and polite. Always willing to help and I would recommend Vector because of this gentleman. He is very knowledgeable and explains in great detail what he is doing and or replacing so that we understand completely. If we have questions he is willing to go the extra mile to answer them. He has been coming to my home to work on our alarm for as long as I can remember. Chris is an amazing tech!

I picked Vector Security because my neighbor has Vector and is very pleased with the services. The installation went very well, the tech was very knowledgeable about the system and how it works and made me fill very comfortable using the system.

I never leave home without it turned on that is. I feel very secure knowing my home and pets are protected by Vector Security. The new doorbell video camera is awesome. By the time someone pushes the doorbell, I already have them recorded.

I got Vector Security because my family has it. The staff was great to work with. I would recommend Vector to anyone who ask what security company to use. The people are great and the service is great as well as the devices being easy to use.

Vector Security because they installed the system, interaction great, service was great. The technician was great on time and courtesy. He checked the system before he left to make sure everything was working properly. He identify himself by showing his badge when he arrived at my home.

Vector staff member Shannon ** guided me through the process, she was both knowledgeable and professional. She thoroughly answered all questions with regard to the company and the products offered. I would definitely refer friends and family to her and the company because of her excellent customer service.

Always liked Vector security. Very easy to use, great service providers, great service workers. Always help me when I need it and are a great help. They come quick when I need service, they call when something is not right, and they offer great deals for a good price. The security system makes me feel safe when I am home and when I am not home. And the employees have always been excellent!

Interaction with customer service to request certificate of security system for homeowner insurance purposes, and also to request an additional yard sign. Rep was courteous, efficient and pleasant, and took care of business for me. I have always experienced excellent customer service whenever I have had to contact the customer service department. Their response is rapid whenever I have needed anything.

We've had your service before the company was called Vector. Through the years you've provided us with excellent service. We don't feel Vector services can be matched. So we will remain lifelong customers.

I had gotten Vector years ago when my mom had just died. ADT took too long to respond. Vector customer care people were very caring and listened to my concerns. They didn't try to oversell and I have recommended Vector to my neighbors.

I have lived in this home for past 17 years and had Vector security system since day one. The vector security team is great and easy to work with. Never had any major issues which were not resolved. Service techs who come to visit are exceptionally nice, knowledgeable. I would recommend Vector to all my friends.

We've been using Vector for many years and our auxiliary battery finally went out. Danielle worked with me to get a replacement and now scheduling a visit to complete installation. She took personal responsibility for my account after the wrong battery was originally sent.

The security staff was wonderful and was able to fix the problem (security system was beeping intermittently) immediately. Also they helped me put a new battery in my personal security piece. Extremely kind and patient with me. Even went and got a security fob to talk me through the process.

I have been with Vector for over 25 years. I have had an issue with 3 zones... for a while now. When I called in today to say I wanted to cancel the appt because the low battery signal went away, Gena mentioned what she thought was wrong. We haven't used the remotes in a while l as they stopped working (old). We have had techs out here etc. so today we have our appt. She was so helpful, polite, etc.

I selected Vector based on the price and services. I always receive quick responses to security alarm and services needed to keep my alarm system running properly. I had issues with one of my sensors and the service technician knew exactly the problem and fixed it quickly. I would recommend Vector security.

We could not be happier with how professional and knowledgeable the technicians Alex and Todd were. Alex especially went the extra mile when internet problems arose, and stayed late into the evening to resolve the issue, I could not recommend a better employee than him! They interacted great with my children throughout the day (especially Todd) and I love the products they installed. We feel very safe and secure with our new cameras and doorbell. Thank you to Steve also for being a patient and kind salesman, explaining every device in detail, answering all of my questions. We would highly recommend Vector to anyone!

We are happy with our new system. The service desk and service technician people are exceptional to work with. We have been a customer since 1993. We were referred by one of our neighbors and have referred several other friends and neighbors.

One of your technicians Jonathan came to my house and replaced the small batteries in the sensors on 6/1/2017 and the same day in that afternoon I had an alarm failure and there was no breach and also the following Sunday the same thing happened. I contacted the office on Monday the 12th and reported the incident as well as the gentleman I spoke with on Saturday and the lady on Sunday. A ticket was created and and Pete came today and discovered that one of the sensors had corrosion on it.

Todd did an outstanding job with my security system installation. He was very knowledgeable of the equipment and Alarm.com interface. He was very clean and did a quick install. I will recommend Vector Security to anybody interested in a security system. I give Vector two thumbs up.

Used Vector Security for past 25 years. Extremely happy with their service. Service today was in response to replace low battery indicator. Have VIP service plan which has been very beneficial and has saved me money over the years. Thank you.

Definitely recommend Vector Security. Chris ** was very straightforward & thorough with using the wiring from the old system and adding additional wireless sensors where needed. We have a couple dogs and didn't want to use the motion sensors that were already here so we used a combinations of window & door contacts & glass break sensors. He also recommended a smoke/fire sensor that was part of the monitoring system. I chose a doorbell camera and absolutely love it. I can see and talk to anyone at my front door. I can also operate the entire system from my phone. The installer, I believe his name was Todd was quick and explained/demonstrated everything after the installation was complete. I thought the pricing was right in line with other companies but the overall experience was spot on & great!

I've been a Vector Security Customer for almost 20 years. I like the reliability of the monitoring station. Any issue or problems that arise I am immediately notified. I can call for service and they are dependable and punctual. I get a phone call when the technician is going to come which is very convenient.

Brenda ** is quick to respond to requests and get me what I need. We were Bayou Security customers before it was bought by Vector so I didn't know if the quality of service would be what we had come to expect. I'm glad that it is.

I choose Vector because of the company's good reputation and fair pricing. The installation went very well. The sales consultant Freeman and installer John were knowledgeable, friendly and gave awesome customer service. I would recommend Vector to my family and friends.

I have been with you all for about twenty years. Service is good, but customer service hours more than eight hours. Technician was good and explain step by step and gave me some good tips. I would tell my family and friends about you.

I called around June 7th to cancel my service after 3+ years. I was told I could cancel, but would continue to be billed until February of 2018 due to an annual auto renewal. I became irate and was told it was clearly stated in line 3 of the contract in bold letters. I told the service rep it was an absurd business practice. She was very patient as I was angry and rude.

Smoke detectors were older and were sporadically alarming for no obvious reason. Vector Security sent a representative to analyze the issue. The 17 year old detector were not in good shape. The technician installed new smoke detectors and was very professional and courteous.

Once again I have had excellent service from Vector. Wayne ** is very good -- knowledgeable, thorough and very friendly. I have also had very good experience with central station and customer service as well. Gives me a nice secure feeling.

We chose Vector Security to increase home security, as we have four children. They came out to fix a camera outside and they did a phenomenal job. They were polite, kind, efficient, very respectful and explained what they were fixing. They were also very patient and stayed through the end, even when I was unsure where some of the equipment was set up. When there was an issue, instead of rescheduling they called another colleague to come in and assist. I would highly recommend this company. Everything was solved and they made sure the equipment was functioning as it is supposed to.

We have been customers with Vector for the verbal years. There is nothing bad to say about Vector. The customer service is great and the install technician Todd was very knowledgeable of the equipment and the mobile interface. I would recommend Vector to anyone interested in a security system.

Good, service representative was on time. He also replaced all batteries and checked each alarm device to see if it was working. When you purchase a package it is free service checks. A good deal for the money. I have been with them a while and very happy with them.

This is the first time I had to utilize the service contract in 3 years. Technician fixed remote issue with remote lock. He was on time, knowledgeable and very friendly. We have found the system to be of great value for our family and we appreciate all the abilities that it offers.

Excellent service, friendly, and reliable. We had an appointment for noon and my wife forgot to tell me. When I received the call that Vector was here, I told him I was 15 minutes away. "No problem", he said. He diagnosed the problem right away and fixed/replaced bad parts. I also like the fact that it is the same serviceman every time.

I had a break-in years ago and my children decided to buy me the system. Throughout the years Vector has been good to us. The problems that we have had have always been fixed in a timely manner. I am very pleased with the company.

We chose Vector because the previous owners of the house recommended Vector. The installation technician was very polite and professional. He was very helpful and answered all our questions. Everyone on the telephone in the service department were also very polite and professional.

I am extremely happy with Vector Security. I was looking for a system that would allow me to control and monitor many things in my home, and I have exactly what I needed at great prices. Jay ** did my original install and he's been my go to guy ever since. Anytime I've had a question or wanted to add additional equipment, I contact him. He has always been very prompt, professional, and very knowledgeable. My automation consists of garage door control, 4 thermostats, 5 door locks, 2 outdoor cameras, an indoor camera, and a doorbell camera. Everything works seamlessly as promised by Jay. I highly recommend Vector Security.

I have had an exceptional experience with Vector Security for over six years at this residence. I recently sold the home (May 12, 2017) and have not yet settled into a permanent location. The equipment and customer service during the past six years have been second to none. I have recommended Vector in the past and will continue to do so in the future. Thanks to all your wonderful staff for a job well done. Thanks to Ellen ** for her prompt, courteous and professional assistance today. God bless each of you.

This whole system was installed around ten years ago, with combo wire and wireless. I have been happy with the function and the maintenance service. I am glad to have upgraded to the VIP service, worth the extra charge. The monitoring center staff have always been nice & helpful, especially when I did construction last winter.

I'm a long time customer and wanted to choose a company I was familiar with. I appreciated the technician's knowledge of the product and customer service. Peter was very knowledgeable and helped me make the best decision on the placement of cameras and sensor.

Over a year ago, we received a letter from Vector asking us to call due to a problem with our system. At that time I requested that the service be terminated because I could get a better deal at ADT. To date, the payments are STILL being deducted from bank account. I have documentation of the call, the person I spoke with, who priced a new system, the letters you sent, etc. I expect this money to credited back to my bank account immediately. 30 days from this date, if the money is not back in my account, I will take further action.

After having ADT for several years (was transferred to ADT upon ADT buying Brinks), we switched to Vector. We wanted topnotch service, products, and professional installation for our home. Vector delivered on all accounts. The professional installer, who spent close to 9 hours at our house, never once complained, was very friendly, and treated our house and animals with respect. The entire experience could not have been better. We are very happy we switched and will not look back. I have already recommended Vector to friends and family.

The Vector Security staff are all amazing people. Chuck and Jeremy were both great to work with. Jeremy was very personable and professional. Jeremy stayed answering any and all questions we had about the new system until we were comfortable and never gave any indication we were being a bother asking so many questions at 6 o'clock in the evening.

Todd did an outstanding job during my install. He was very knowledgeable of the equipment and alarm.com training. My whole family is a part of the Vector Security family. They all have systems with Vector Security. I had a great experience with Vector from customer service to the installation. I will recommend Vector Security to anyone interested in a security system.

Jennifer ** handles every request quickly with a very positive attitude. Although she has had difficulty in getting the monitoring service hired by Vector to understand requests, Jennifer never minds contacting them again until they get it right. Every time I contact her, she immediately addresses the issue. Then, follows up to make sure things are running smoothly.

I recently upgraded my system, and chose to stay with Vector. I am very impressed with all the new features that Vector now has to offer. The system is easier to use now, and much more interactive. My sales rep and installation staff were very wonderful- polite and well- informed. They have great monitoring personnel as well. I would strongly recommend Vector Security!!

Vector Security staff was very responsive to our needs. Agata ** was particularly helpful. The installer was polite and neat and answered my questions and explained options available to us. I would not hesitate to recommend Vector Security to my friends.

We recently moved to Glen Allen from Alexandria, where we had been with a rival company for almost twenty (20) years. When we told them of our impending move, the best they could offer was a higher price for installation, an excuse that advertised prices were from "Service Providers", fewer options, and higher fees. After research we selected Vector. This had much to do with Mark fully understanding our specific needs. He tailored the security package for us. He neither over nor undersold. We have everything we need, nothing we do not and the option for expansion.

Because the service has gone far beyond my expectations, after seeing my next door neighbor having Vector and they were very happy so we went with them also. Technician arrived on time and replaced door lock same day. Thanks to Vector.

Nothing but great things from Vector. Installers are very knowledgeable and very nice. Never an issue after using vector in our shops. We highly recommend them to all of our friends and neighbors. We have several shops and are adding more all the time. We will not hesitate to call Vector for all of our future systems.

In looking for a security company for home monitoring. I was given Vector's name as a good company to deal with for this service. I have had this service with Vector Security for 10 plus years and have had excellent service and monitoring service. Will continue to have their service my home.

Very knowledgeable staff. Was very helpful with answering questions and installing our system. Alex and Todd were a great with this process. Vector is been a very good service so far. App is good working also. I am very pleased with the service all around and the 2gig system works very well. They were very helpful and listening to my needs and taking care of my wishes. Our house was a complete mess and they didn't mind at all as we had just moved in.

Our installation was thorough and professional. The new features were clearly demonstrated. My only complaint is that it took far longer than expected, but that wasn't the installer's fault. Meji provided great customer service during the installation and showed us how to use the system properly. The overall experience was great.

Representative presented himself with such professionalism. Representative did an outstanding job in putting the system up, representative knows his job without hesitation. I would recommend Vector Security to all who are interested in getting an alarm system. We have been with Vector at least I know for 15+ years and Vector has providing to be one of the #1 companies. We have never experience anything unprofessional. Vector is always on the job when needed when it comes to protecting your home.

I called Vector Security because the front window and basement door sensors were faulting. We had them offline for a couple of weeks to stop them from alarming. The technician arrived and showed me his ID to confirm he was with Vector. The technician replaced the basement door sensor and installed a battery in the front window. He was very cordial and helpful. He arrived early within the time range provided. I will continue to use Vector Security.

Service call for cameras not working. Tommy did an excellent job to quickly ID the problem and resolve. He also fixed my alarm.com account so I have full functionality. He was professional, kind and patient to answer all my questions. Great service and I am thankful you sent me Tommy today.

Always happy I am with this company. Never once have I had to call twice to get proper service. I have had the system for a long time. I tell all of my friends about it. Not a single alarm company with the same level of professionalism. Thanks guys for it!!

I linked Vector because we had them in the past and they were very good then. So when went back to them when our security system went bad. The service was excellent and the techs was so nice then and this have not changed. I think we will stay with Vector for now on. We have learned our lesson about good and excellent security systems and service.

Not happy in attempted dealings w/ ADT Home Security, price & equipment changed on every call back. Called Rick ** w/ Vector Security and he came to my home after hours, surveyed my needs and made me a fair quote for service. Tech, Matt came in and installed the system for me - Just what the doctor ordered! The system is outstanding and everyone treated me like family, thank you!!! Sincerely & thank you again.

My family is a long-time customer with Vector Security. We are very impressed the them. Todd did a great job during install. He was very knowledgeable with the equipment and Alarm.com. I have and always will recommend Vector Security. Again Todd did a great job.

Throughout the years with Vector I have no complaints. I have not had any problems with the company or the system until this past week which has since been fixed. I have been very pleased. I have absolutely nothing bad to say.

Vector Security's representative Jeff ** is very professional and knowledgeable. Jeff ** made my experience with setting up and transferring my new service a pleasant one. I appreciate the outstanding customer service that Jeff ** provided and will recommend Vector Security services to my friends and family members.

I have been a Vector customer for 12 or more years. I moved from OH to MA in early December 2016. It took a few months before I was settled into a residence and could re-install my security system at home. Actual re-install took place on 5/16/2017 and was finally completed on 6/1/2017. This was hopefully the final call of multiple calls made to various departments at Vector Security to resolve the glitches errors/oversight that occurred in the process of my moving my system from Warren, Ohio and re-installing my system in Arlington, MA.

Vector is my #1 Security Vendor! Matter of fact for the last 25+ years Vector has protected my family. As Vector has grown so have my system. The customer service and technicians have always been professional in every aspect of their job. I would refer Vector against any other security company in the market from 1993 to the present (2017). Thank you Vector!!

Existing security alarm service through Valencia Palms POA. This was requested from our homeowners insurance company. Telephone service given by Agata ** was excellent and timely. When Agata said we were getting a response by 12:30 pm it arrived exactly on time per her promise.

The house we just purchased had a Vector Security system already installed, so we contacted Vector to upgrade and activate the existing system. The sales rep Toni was very friendly and extremely knowledgeable, the installation was done professionally - very thoroughly and within the estimated amount of time, checked for proper operation, and with no mess. All of our questions were graciously answered with a sincere request to call either the office or the installer if we had any further questions. When a question did arise, a quick phone call to Glenn provided the answer. The products, advice, and service we have received so far have made us very happy in choosing Vector Security.

Vector was referred to me by my landlord so for that reason I trust I will be very satisfied with that choice. Living in a new home I would definitely like to feel safe and secure. The Vector tech was very professional, nice & explained everything so that I clearly understood. I will be sure to recommend Vector to my friends.

I have had Home Security at our old house and I wanted to be protected by it again in my new home. John is the best when it comes to installing and helping with any questions. Nice, looked professional and answered all my questions.

Special kudos to Laurie ** and Alysia **. Their customer service was excellent. They were both very quick to respond and to problem solve. Their interaction was friendly and professional and the outcome was outstanding. They both deserve the highest praise.

I chose Vector because I bought my home pre-construction and Vector was the security company chosen by the vendor. Thus far, my experience with Vector has been great and I would recommend to a friend.

We were referred to Vector Security by a current Vector customer. This visit was to relocate a glass brake sensor. Our system was already installed. The experience with customer service to set this up went very smoothly. The technician today called when he was on his way and arrived at the early end of the window. He was very professional, worked quickly, and charged fairly.

Best response and pricing! We have had great service from Vector as well. My schedule can sometimes be difficult but they have always found a way to accommodate it. Jay, the service technician has always been prompt, friendly, and very thorough when at my home. I would definitely recommend Vector Security.