Vector Security Reviews

Spoke with Danielle ** in service about 2 issues: 1. Replacing a sensor destroyed on living room window when tree crashed into our living room. 2. Inquired on how to issue a temporary code and password to our contractor doing work on our house to repair tree damage. Danielle was knowledgeable, pleasant and delivered excellent service. She quickly scheduled our service appointment and gave me accurate information on how to set a temporary code and password.

My technician today was a pleasure to have at our home. We had him add a garage door control and a doorbell camera. He worked fast and was hard to tell he was here. He explained what he was doing today and how it works very well. Definitely recommend Vector to my friends and family.

I chose Vector security for my new home and couldn't have been any more pleased. Tech was on time and was quick at his job. He had the old system down and the new one up in no time. Showed me how to use everything and cleaned up his mess! Will recommend.

We had Vector at our old home and have been nothing but happy with their services. My install today was a breeze. Tech knew what he was doing and cleaned up any messes he may have made. He took his time showing us how to use the alarm. Will always recommend Vector.

Greg did a great job coming out to inspect my system. I have no complaints with Vector whatsoever, and I would recommend to anybody looking to get a security system. I love the service, and whenever something is broke they come out and fix it for free, and they never raise your monthly bill. Thank you Vector for being an A+ Security company.

The installation went very well. The tech was very professional and answered all of our questions. I am likely to refer my friends to Vector Security. My tech name was Rigel and my sales rep was John **. I am very excited about my new service.

We are long time customers of Vector. Marcus was by far the most professional, knowledgeable and pleasant tech we've ever had. He was patient with us and explained everything until he was certain we understood. I would not let him get away. Bonus him and have him train all your techs.

Greg came out to inspect my system and did a fabulous job. I love Vector and have been with them for quite some time now. I don’t plan on changing anytime soon, and will definitely recommend to a friend. Thank you for being my service provider.

I chose Vector Security many years ago because of a recommendation given by the builder. I have been a customer now for about nineteen years. I have had a very good experience with Vector's customer service and technicians, that's why I have stayed with the company so long.

Greg did a great job inspecting my home throughly, and also explained the new products to me as well. He was very knowlageble of the new products so I got some new devices and can’t wait to use them. He represented the company well so I gave him 7 referrals. Thanks Vector.

I requested an alarm certificate for a mutual client, Agata was prompt to respond and very courteous. It is nice to know we can count on her to assist us. Thank you so much for your help, we greatly appreciate it!

Had never heard or seen anything about Vector Security. A friend had recommended me to Vector and a salesman called. The decision to go with Vector was very easy as my friend had used Vector for serval years without issue and I may add also that the current security provider had several monthly rates increases over the course of 4 years really pushed me out the door. Vector has only increased once and it was only $1.50 added to the monthly bill and that was it.

I've had Vector for a long, long time and have been very satisfied with the equipment, responsiveness of service requests and the quality of the installations and repairs. I've recommended Vector to many of my friends and colleagues. If I were to move I'd call Vector to install my new system. Today Steve called be ahead of time which is not always the case with other repairmen. He immediately discerned the problem and fixed it and recommended the installation of more smoke detectors and checked all my sensors. Very nice man and very knowledgeable and efficient.

I recently had my business done and now my home. Very please with the tech that did the installs. Very knowledgeable of his job. Explained it where I can understand how the system works and the different features of the services provided.

I have an account with Vector. I have tried numerous times to contact someone with a view to cancelling my service. They keep refusing to call me back. I would not recommend Vector. I have been a customer of theirs since August 2014 and this is how they treat customers. Not a happy customer.

Meji’s knowledge, customer service and overall respectful demeanor far exceeded my expectations. I have been with Vector Security since July, 1998 and I generally a bit disappointed with most of the technicians that have provided me with service. I am delighted to report that this was not the experience I had on this occasion. He was on time, efficient and professional and provided superior service.

Got Vector after a break in of my barn outside. Had the alarm for a long time. It's been working fine except for some issue with the phone line. The tech talked about getting the alarm upgraded to a new type that don't need a phone line but the price may go up a little more for the monthly and I have a fixed income so that's not something I want to entertain at the moment.

Reliable, quick service. Expert employees. Very pleasant, easy to work with. Alarm system has many sensors - smoke, freeze and break in. During this service, two keypads were replaced. Tim is great to work with! Thank you.

We have had Vector for several years. We needed to upgrade our system, and Vector had the most competitive price. I spoke to Brenisha ** about a billing question. She provided excellent service and was very helpful! She deserves a raise!

We recently requested a certificate for insurance purposes. AGATA was very responsive and we were quite pleased with the quick turnaround. We would highly recommend Vector to anyone looking for a reliable security and monitoring service company. The staff is very courteous and helpful in responding to our security needs.

I started using Vector for my business a few months ago and I wasn’t happy with my current home security system. Vector had a lot to offer and exceeded my expectations. Glad to be a part of the Vector family.

I left a message for Agata & she immediately followed thru & sent me the certificate therefore I give her 5 stars- very often when you leave a message for someone you need to call back again. Agata immediately sent me the certificate.

Loved it! Had in my old house and transferred to our new house! Vector also calls us if anything has ever tripped our alarm and sent help if necessary. We truly appreciate this system. Thanks for your great service. Would recommend this company to all my friends and family.

We have always had Vector Security for over fifteen years, Great service and never any problems. Quick response to any of our needs. Our technician is always professional and polite as well as our salesperson. We would highly recommend Vector. Service is also reasonably priced.

Greg did a great job explaining everything to me thoroughly and I had no questions afterwards. I can’t wait to get my system hooked up. I’m switching from Vivint to a more reliable company. Vector Security. Thank you for your help.

I choose it because my uncle recommended it to me for my restaurant. Because it has a great system. Derek was nice helped out a lot. Explained everything in detail. Got the job done, everything works, tested it out and showed me how the app works.

I called the office and spoke to Agata ** to please help me with regard to getting a copy of the new installed central station that is being monitored BY VECTOR SECURITY. She was very pleasant and sent me a copy of the certificate of central station monitoring so I could send to my insurance company.

Just wanted to express my great satisfaction from working with Operations Coordinator Jackie ** in getting everything in place for my Vector installation last week. She was very thorough, professional, pleasant, and knowledgeable. It was a joy to work directly with her and she is an asset to your company.

We've had the Vector Security alarm for a very long talk. I've got all my windows and doors done and smoke contactors upstairs and downstairs. I also have glass break detectors emotions throughout the house. I also have a keypad in the back and I press the buttons when I come in.

I felt very comfortable with the technician I had today for service. He did a great job. He called when en route. Once he arrived he quickly identified the problem and got right to work. I was wondering when my sign and decals would be replaced and was pleasantly surprised when I saw him walking around the house scrapping off old stickers and replacing with nice new ones. I like the new sign with my address in reflective numbers. What a great idea to help the authorities find my home faster.

Frank ** was the person representing Vector Security System and doing the home repair/work. Frank was professional, did his job efficiently and very personable. He answered all our questions and was very knowledgeable about the security system. Frank did not get annoyed by all the questions, yet stayed on task since there is an hourly charge. THANK YOU!

Technician showed up on time. The install was done professionally. Very pleased with service. Once the tech was complete he went over everything with me and showed me how the system works. I'm definitely interested in getting a few more features added to my system once money allows. A little expensive but worth the money.

Jeff ** of Vector installed NINETEEN things in my home over a period of three days: Heat, Gas, Smoke, Freeze, Carbon Monoxide and Water detectors and surveillance cameras and an SVR system. I am extremely impressed by the deft, technically excellent way in which Jeff addressed challenges presented by hardwiring various components most unobtrusively in my very old house, placing detectors, cameras and other operating components in ideal locations, and explaining to me at every step the reasons for his well-thought out choices.

The service today was wonderful. The tech was very knowledgeable and found the problem with my phone line and was able to find a work around to get my system working again. It is so nice to have a working phone again. Thank you again for your technicians.

My experience with the technician who came to my house was great. He was knowledgeable about the alarm system, was courteous and quickly diagnosed my issue and made the replacement. I was very pleased with the service call. I would appreciate it every technician was like the one who came to my house today.

I chose Vector Security because my HOA has a contract with them. Everyone that I spoke to and worked with at Vector have been great. This was an install and it went very smoothly. I had one issue with arming the system from the app but it was resolved over the phone. It did take 2 calls to get it fixed but everyone was very nice and helpful.

My husband and I have previous experience with Vector Security so it was easy for us to decide to use them. All the representatives and staff we have been in contact with have always been pleasant and polite. The have always been on time and friendly.

It is always a pleasure to have Shannon set up my service needs. She always takes the time to explain what may have caused the issue and when necessary she will make sure a service tech comes immediately so my business is properly secure. She is kind and super efficient at her job!

Renee ** was extremely helpful and pleasant. In fact, everyone we've dealt with has been. The system works well and the instruction was clear. Renee responded with our requests in a timely manner. We look forward to our continued association with Vector.

Very good. Technician was thorough and patient and knowledgeable. Problem was identified. Thank you for sending a good Vector Security technician. Comcast had cut our wires to the security system and it failed. The technician was able to put it back in place.

My technician this morning was great. He was right on time, he got right to work and took care of the job very quickly allowing me to get back to my puzzle. Thank you for such a wonderful service. I'm glad I've chosen Vector as my company.

Have had at my parents - very pleased. Jeremy was amazing! The install went very smoothly and the Vector Security technician could not have been better. I appreciate the time and the dedication of the entire Vector team that has helped me through this process. It is wonderful to know that my home is in good hands.

The tech that was out today did a great job. It was our 2nd service for the same issue. He found the problem quickly and repaired it with parts that he carried in his van. I am very satisfied with Vector as a company.

Requested a Vector Security Certificate to lower my Homeowner's Insurance. Agata ** resolved the Problem in a quick and competent manner. I am very happy with Vector. I had a new keypad, 2 smoke detectors and a carbon monoxide detector installed.

The alarm we use to have by another service company that was already in the house when we moved in was already on and working but the alarm company was gonna charge too much to turn it in for active service so we called around for best quote and the sub contractor working under Vector alarm company was the lowest.

Just had Vector Security installed: knowledgeable and friendly rep convinced me to choose Vector over ADT, installation was fantastic. The installer was beyond patient and helpful with me - a real professional. Couldn’t be happier with my decision and would highly recommend to others.

I wish I could give a negative 5 stars because not only is the customer service horrible, but the service is ridiculous as well. We were stalked by sales reps the week we bought our home. Then the day service was supposed to be installed, no one showed up. We had to wait a week before we had any security system set up. That was around the 25th of May. It's now June 21st and we STILL don't have what we paid for set up & installed. Even though they took our money. The tech to install the door bell yesterday didn't even bother to show up at all. People don't waste your money. It is a full out scam.

I chose Vector Security because we have had them since American. Alert and they have been very good any times we had had any problems. The installation went very good. The installer was patient, informative and curious. Installer did an excellent job.

The Vector system was recommended by a neighbor whom had used vector for many years. The alarm has given me peace of mind for a number of years. The service team is really nice young man named Dexter. Took his time to explain everything and thoroughly inspected the alarm system. Don't have a computer or any email addresses to keep up with.

Vector was recommended by a friend and we have been very satisfied with the service and just love are you service technician who is always great assistant rock. Today Wendy is really pleasant. Very much assisted him. How many ways are there to tell you bro great New Year’s and it’s so nice to be able to let allow someone to come into your home and knows where everything is and I don’t have to stay with him. I just open the door and sit outside while he does. It still work.

I'm highly upset. I have been with you over 13 years and it ends with a 170$ fine. 120$in bills that have been coming out of my account. After I called about it my home has not been secured in months. You can check all this time was a waitress. So pleased at first but this last year was not the best.

Jeff ** came to our house a few days after the alarm went off at 3am (scary) and (after checking with your tech people) there seemed to be a problem with the sensor. Jeff was completely thorough and professional and changed out the sensor for a new one (hope this works!). He's a valuable employee and a good emissary for your company!

Current customer Peter was very good, courteous and easy to work with. He explained everything very well, was clean, did a professional installation, and I would recommend him to any one who needs a system installed. The equipment he installed looks good, seems to work well, and I like the app. On my phone.

I chose Vector because I’ve used them before. They are responsive to my requests and very courteous. My personal thanks to Jackie ** the staff assistant who handled my calls, to John ** the sales representative and to the installation mechanic, Jason whose hard work and skilled know-how had my system up and running in no time. You guys rock!

I chose Vector Security because I was in need of a home security system and my friend recommended that I choose Vector. The staff and I interacted great. They were respectful, hardworking, and did their job in an efficient amount of time.

I chose Vector Security because I believed that they could supply me with the best home security system for my family and I. The staff did a wonderful job and completed it in a timely manner. I would most definitely recommend Vector Security to a friend.

I have had Vector in all three of my homes as well as our business. Rick is very knowledgeable about products and services that are offered and recommended. I would recommend vector and Rick to friends and family.

I have worked with Vector Security since 1995; fire alarm sprinkler system (704 and 705 CG). When I retired, Vector Security was the obvious choice for my residential alarm service. Shawn out of the Virginia Beach office, has always been a professional and courteous technician; the only technician I will allow to service my equipment.

Service rep was very polite and professional. He called ahead to let me know he was on his way if it was okay to come early. Coming early worked out great for my schedule. Every time he went outside he put the shoe covers back on when he entered our home.

It is always a pleasure working with Agata. I understand she receives a high volume of calls and requests everyday and she always treats me like I am an important person. She is a great asset to Vector and it would be great to have more people like Agata on your team.

Prompt, on time, called ahead of time, described his plan of action and explained issues which prompted call - excellent demeanor and very pleasant, knowledgeable and polite. Promised to add missing information to Vector database, have nothing more to say and he was excellent.

We had another service company that Vector brought out so we have had the service on our house for 29 years. We have always been very happy with your company. If our alarm goes off due to opening a door or motion we get a call within minutes.

We had a break in at our concession stand for the girls' softball league so we called Vector to get secured. Our installer was very knowledgeable and professional and did a great job setting up and explaining our system. I would gladly recommend Vector for any of your security needs!

Vector staff were very professional and highly skilled. Bill inspected our system thoroughly and gave us the confidence that our home was well protected. It was a pleasure to work with Bill as well as the office staff at Vector. I would highly recommend Vector Security.

We have Vector Security at our home and we absolutely love it. We use it every day! Love knowing my family and house are safe. It's a great company and the technicians are wonderful. I would highly recommend this company!

Chris was the technician that came to service the AV Unit. He was extremely knowledgeable. Chris explained what was wrong and what he needed to do to correct the issue. When he was done he picked up and put everything back. I was very satisfied with his service.

Vector Security has been performing installations for Hershey’s Mill Security for years and have always done a good job in both installation and service. Thus I was confident that I would receive what I needed. The installation crew has done a good, clean job and have worked hard to allow me to see and record the views I really need to protect our property.

Ryan is amazing! So meticulous and paid attention to the smallest detail Highly recommended, he should get a bonus! Came on time and installed everything because he knew exactly what to do. Awesome! I hope he comes back in the future if we ever have a problem. Good job!

Tech was on time. He is very knowable of the system. Answered all my questions I asked him. Went over alarm.com. Helped me set up my other locations for my app. Install was done in a professional manner and the tech cleaned up after he was finished.

Already a customer. True professional and technician Bob did a great job!!! I would definitely recommend to a friend. Bob troubleshot the problem right away and had a/c back up running. Been a customer with Vector for over 25 years and very pleased with them.

We have had Vector Security for over 20 years and are happy with the service. The customer service was good and we did not want to switch companies. We hope to stay with Vector many more years. We hope that this new system works and doesn't give us problems like our last system.

We have a Vector alarm system and chose to have CCTV installed from Vector due to the professional installation and integration with the mobile app. The installer did an excellent job including working with me on placement of the cameras and ensuring the wiring was discrete and the areas were clean following his work.

Brenisha was super helpful and explained everything to me and then followed up with email. Really professional and friendly. So happy to have this figured out. We have security on 3 buildings and had a question about how they were being paid and Brenisha shared other information that was helpful. Thank you!

The technician Ray was very polite, professional and patient with the questions I had regarding our service. He installed the system within a timely matter and took his time explaining how the system works. He provided us with great service for our company.

My husband and I were very pleased by the work performed by George and Eli. They greeted us with a smile and Handshakes. Before any work was done, they explained all work that was going to be performed. We can't say enough how great they were and how well they worked. Even though our air conditioner wasn’t working and our house was almost 100 degrees, They both did their job great. We would recommend George and Eli to install any kind of security system to our friends and family. Thank you for your exceptional work!

Came to Vector as an American Alert customer. Recently opted for a system check/tuneup, during which, I was informed about the advantages of the newer wireless/cell communication security systems. Decided to upgrade existing system, and am considering adding some different sensor types, in the future, once I am confident about the operation of this new system.

Been with Vector more than 25 years and since rampart. Mr ** was so helpful to explain things I needed to know. Always the best! I felt he was patient and completely knowledgeable about my system. He is friendly and helped me understand how I should handle resetting an alarm to find out which sensor is active to give the information to the technician.

Great service today at the tech provided great swift service. The tech came in the time frame described by the phone operator even calling before his arrival. The tech properly introduce himself before entering my home. The service did not take any time as it was only a battery replacement.

Do not give Vector your bank account info or credit card info. They steal money from you for no reason. They refuse to return it. They refuse to do what they said they would do, also. You cannot cancel even when they screw up. They were WRONG!! In 50 years of business this is the worst most dishonest company I have ever dealt with. STAY FAR AWAY FROM THIS COMPANY.

Vector Security was referred to me by a relative and I have thoroughly enjoyed the service. I have had the service for many years now. I have heard of other security companies but I am satisfied with Vector so I am not considering changing. Good service!

Excellent service! Our Development switched to Vector as part of the HOA. Phone assistance and technician have been wonderful. Always knowledgeable and helpful. Very efficient. I’d like to also mention that I have “assisted” many homeowners in this transition and Mr. Bill ** has been terrific! His work is very efficient and he has taken an interest in really caring. Thank you!

Greg did an amazing job explaining everything to me very clear and understandable so that I had no questions whatsoever about what I was getting. He took his time and showed that he really cares about his clients and put them first before anything. Thank you for an excellent experience with Vector Security.

I have been a customer of Vector Security for about three years. I would say that whenever there has been any issues with system, Vector Security has been very responsive to address the issue. I would also recommend Vector Security to anyone looking for an alarm system.

Greg did a great job explaining everything to me and my wife. Gave us a great price and showed its excellent value in our security system. We fortunately moved in with a system that was in the home already and can’t wait to get it activated. Thank you!

Ease of transaction. Currently in home we purchased. Great staff - sales and install! Will definitely recommend company and services. Came back out next day to do a quick fix and all works so well... very pleased! Please let them know we are happy.

Today, I called for a verification of alarm monitoring document for State Farm Insurance. Document emailed by Holli and I copied it. This was a very efficient process, rather than mailing the document to us. Prior to having our system installed 10 years ago, we were burglarized. Thank you for the peace of mind we receive by having Vector Security.

Vector Security is the security monitoring company of choice of The Valencia Palms where I recently purchased a beautiful home from the prior owner. Agata was instrumental in helping us transition Vector's service to my home from the prior owner to me. She was friendly, helpful, took the time to knowledgeably explain the process and was patient in answering all my questions.

We have had Vector in our old home. Have always been pleased with the service. We moved to a new house and we decided to stay with Vector. Also my sister and my daughter have Vector. Serviceman we had was great.

Pleasant interaction, timely service call. And he checked one extra sensor nor minded the dogs! Thank you for the time. It was easy to make an appointment, The serviceman called as promised prior to arrival and called and arrived in timely fashion as promised...

Vector was recommended to me by a colleague because he is very satisfied by his service. The technician was very friendly and thorough with his explanations. The app is very user friendly and easy to use. I would recommend Vector Security to my friends and family.

Greg did a great job today explaining the overall expectation criteria. Along with going around and inspecting all my devices and ensuring that all my devices are in full functional mode. We discovered that one of my devices needs to be fixed. The review of all the new devices and upgrades that are available which I will discuss with my wife.

Today I had Jeffrey service and check out our entire system. He was here on time, explain thoroughly what he was going to accomplish and completed his work quickly. Our VECTOR system is four years old and it was time to have all the detectors batteries replaced in the system checked. And I am very happy to know I know all is well.

I've dealt with Vector for several years now and has always been happy with the service. I like that the same people come each time. I equate this to having the same relationship you have with a doctor. They know your system and make good recommendations.

I moved into my home a few years ago and the system was already here, l fell in love with system and the company, for whatever reason I call this company makes me feel like I'm a priority. The technician that came out was quite knowledgeable and professional. To my surprise my system had a bad battery and a new system was installed on the spot which made me very happy. I love "Vector Security".

I have had a Vector Security system for over 10 years and one of my wireless sensors went bad. The first person who came out was an installer of new equipment and didn't have the right sensor or wasn't knowledgeable about the system. The next service person was Jeremy **. He was so professional, knowledgeable and helpful. Employees like Mr. ** should be the face of Vector. He is awesome at what he does and possibly should be in a managerial role. Please pass on my appreciativeness for all his help today!

My daughter and son in law currently have Vector for their security. After calling several other companies, I found it to be the best value. Both Michele and Greg were friendly and helpful. The install didn’t take that long and the system was up and running quickly.

I chose Vector Security because Aziz (Salesman) explained all the advantages of this security company and I liked it. Roger (Technician), did a great job on the installation. This is my first time getting Vector Security and I’m a satisfied customer. Roger got great customer service, communication and his work is great. I will definitely refer my friends to this security company.

Rigel was an excellent technician and Stacy was excellent at sales. They were both really good at explaining everything and both were on time and punctual. Thank you for all your help and we look forward to using your products in the future!

Carl had to design a new modification to accommodate the Renewal by Anderson Windows I had installed with the screen sensors. He came out before the screens were ordered and carefully established that the system would work and then conscientiously installed them. He did an exceptional job -- high level of technical proficiency plus great customer service. Carl definitely helped make up for some of the other less than desirable aspects of dealing with Vector (weak follow up, screens took more than double the promised amount of time, billing for work that had not been performed, etc.). The rating for customer service is for Carl, not for Vector. I would give Vector 1-2 stars for customer service apart from Carl.

We chose Vector because when we bought the house there was already a Vector system installed and when the salesman came out he gave us the best price for a new system. Mike was prompt, efficient, and went through the system and explaining it in detail to my husband and I.

Very happy with Vector. Always ready to help. Prices very good. Agatha is a wonderful employee. Your installers are great. Nothing make me happier. Keep up the good work. Happy to recommend your co. to my friends. Thanks for being so good.

I have been trying to cancel my service with Vector. I have another service. I'm paying for 2 services because I can not talk to anyone that can help. I talk to a rude lady who put me on hold for over 30 min. Next step will cost me more to stop payment, and possible a lawyer.

I called the office concerning a problem with the security not working. The response was quick and adequate and the customer service from the representative was prompt and efficient. The representative at the home office was courteous, patient and good communication skills. Thank you Vector.

I had a service scheduled for today because my system was losing power and we couldn't figure out why today my system seemed to be working properly and I was worried the technician would be unable to find the cause. Jon was able to identify the cause quickly and repair it in a timely fashion. I was very impressed with the technicians efficiency identifying and correcting my troubles. I'm a very satisfied customer.

My technician Ray Was very informative regarding helping me to understand the system function. He took his time walking me through how the system works and was very polite and professional. I am very pleased with my system and look forward to business in the future.

The tech was on time worked around my business and customers. When he finished installation he explained to me how to used my new alarm system where I can understand it and went over the alarm.com website and mobile app. with me.

Started out with alarm service from another security provider until the rates for the monthly bill begin to increase on the regular for no rhyme or reason. Once we were feed up some sales team showed up in the subdivision with a new promotion on their alarm system so we changed our alarm provider to them. Vector Security comes out to service it when needed.

Greg did an outstanding job during my inspection today. I've been with Vector for a while now, and I love their service and has never steered me wrong. I would definitely recommend to my friends and colleagues. The customer service has always been 5 stars and nothing less. Thank you Vector for all that you do.

We opted to come back to Vector Security based on our original experience with the company and the integrated home security experience available thru the app/camera/door lock. The sales process was timely and led to confidence that we were making the right decision. Then, during installation, the experience deteriorated. First - we did not learn until after the purchase that the installation would be a multi-day process. In our case - a total of 3 days over nearly 2 weeks. Second - the first day of installation (on which my husband took a day off work to attend to the technician), there was a communication error in the office and the technician was sent to safety training. Thus, he arrived 3 hours late. Third - the technician was provided defective products - door lock specifically - that further delayed the install.

I heard about Vector Security from a neighbor, Judy **, who was very pleased. I contacted the representative Michelle ** who was very personable and professional. I purchased the system and the installer Greg was extremely polite and professional. He took extra time explaining the system to us. They both are tremendous representatives of your company. Thank you for hiring them and having such a great company.

I chose the reinstalled Vector Security because I am still under contract and the prior company-wide and stated they would pay out the contract and then failed to do so. I'm under contract until 2020. Then we'll again reevaluate company options. Your customer service technician today was thoughtful knowledgeable and professional.

The Vector staff was extremely helpful and professional when I contacted them concerning changing my password and security code. I have been very pleased with Vector during the past eight years since I had the system installed. I would recommend this system to anyone.

June 10th I called (on my landline) the service department in hopes of finding a solution to my problem. When I opened the door to the house I failed to turn off the alarm and walked around for a while before turning off the alarm. Vector did call later and check in to be sure everything was ok. The problem I later realized was the siren alarm never sounded.

I called to get a service certificate faxed to the insurance company and was informed by Rashana (no last name given) that she had to forward it to a different tech so that it could be faxed over and that it would be faxed in 30 minutes. Well, after I got home (~an hour later), My agent called and had not received the fax. I called back to get the fax and spoke with Carlos ** who took care of everything for me and had the certificate faxed over while I sat on the phone. Rashana needs professionalism training and Carlos deserves a reward.

The technician was great during the install. Before he started went over what he was going to do. After the install was finished showed me what was done and explained to me how the use my new system and its features. Keep it simple so I can understand the alarm. Very satisfied with the installation.

I liked the presentation given to several of the neighbors. Salesperson very informative and the wants and needs for myself were met. Gary was very thorough and explained everything. He was very neat and conscientious. He was very helpful in the explanations and instructing me of how to use the system. He is a very good representative for the company.

I chose Vector to upgrade my current system because they have excellent customer service and are very reliable. The staff I worked with throughout this project were very professional They took the time to explain how the system works and any issues that I may have going forward.

Previously was with Vector Security and contacted Vector to see if the system was available in Avon Lake. Tonii did a great job in assessing what the home needed. Jeremy did an excellent job installing the system and explaining the intricacies of the system.

I have had Vector now for about 1 year. Rick, my rep did an amazing job spec'ing out my system and Jeremy did an impeccable job installing it. I love my system. My wife loved the system. Then one day, some door to door salesman came and tried to sell me on their product. I caved. BIG MISTAKE! They had no idea the depth and trouble Rick and Jeremy went through in designing the system. I have standard door and window security plus a bunch of very cool home automation tech. I cancelled the "Roving Gypsies" door to door salesman "System" that their tech couldn't get to work and came crawling back to Vector.

I was referred to Vector by a friend of mines. I was very pleased with my sales appointment. My Sales rep out of Mansfield, Kevin, was very knowledgeable, and did a great job making me feel comfortable with the system we designed. In fact, I canceled the appointments I had with 2 other companies, and just went with Vector. I am very pleased!

I've had Vector for 8 years. Only two faults. This is the first that required on-site assistance. Very impressed. I think I would be able to confidently recommend Vector Security to anyone who asked me about the service and its options.

I realized that we were missing an invoice. I contacted Lynn and she quickly located the invoices and sent them right over. She was also able to update some account information to prevent this from happening again. Customer service was quick and efficient. Thanks Lynn!

AJ was fantastic! He was on time, neat in appearance, and very polite. He checked our system thoroughly, and fixed everything professionally. I will be recommending Vector to my friends based on our experience today. I will also be emailing AJ some referrals! Great experience!

I work in the accounting department of one of your accounts and I called with a question regarding some open invoices. Adele was very helpful and professional. We have had Vector Security for many years, I deal with many vendor accounts and she was a pleasure to work with today.

Had extremely fantastic experience with your employee Agata **. I needed to update my emergency contact list hand have a letter stating I have an active alarm system and that it has been registered with the Sheriff's department. She was very helpful and took care of my issue promptly and communicated immediately once done.

I thought the presentation and the options for this system was good. The installment date came and although the mechanisms for the doors and lamp were installed they were missing the doorbell camera. It's been about 2 or more months and I still don't have my doorbell camera. I like to have what I pay for and right now I'm not too much of a happy customer.

I went with a company whose brand I can trust. I appreciate the quickness with which the technician came out and the helpfulness the customer service representative provided. All in all, I am very happy with my experiences with Vector. This technician in particular was friendly and knowledgeable and didn’t mind my many questions.

The quality, service, and professionalism are great. The technician arrived promptly and was able to correct the issue on the first try. No runaround or pressure was placed for services not needed or required. Very satisfied with the service.

We chose Vector upon the recommendation of friends. We wanted a company that we can depend on. We also wanted to be sure that our property was secured by the best whether we are home or away, and during our research Vector was highly recommended.

We selected Vector Security due to good service referral by a friend. Installation went great and the product delivered like it was explained. We had no issues over the past several years. Building a new home and will call Vector for service upon completion.

I had a Monitronics System and Vector 'took over' my account. I received a card in the mail for a system update. I called to make an appointment and had one promptly scheduled. My technician Jeff was an excellent technician. He was very accommodating, polite, and knowledgeable in his work. Jeff answered all of my questions in a patient, pleasant, and very professional manner. He worked quietly and efficiently, taking care to be very neat and precise in all of his work!

I chose Vector because of its great reputation and also because you had a the up to date technology available. Rich and Derek were so helpful and installed my system quickly. Rich explained the whole process with me and even went the extra step to look over the website with me and help me get all set up! Overall very positive experience.

Rigel was amazing. He was so patient, he was funny and calmed my nerves with living by myself! I forgot to put my puppy away and he was friendly and gave me time to put him away. Thank you so much Rigel!!!

Steve ** came out today and was very knowledgeable, professional and courteous. He was able to move our hard-wired system to another location in a couple of hours. He provided wonderful service and I am very pleased that he was our technician.

I had Vector in my other house and installed the service in my newly built house. I have been pleased with the service and the attention to customer service after the sell of the system. Vector has been responsive to my request to change defective camera. Technicians have been friendly and professional.

My experience with Christina or Tina has always been very pleasant and professional. She always replies to any request in a timely manner. I cannot think of any negative comments. Once again very pleasant experience.

As a police. Officer. I have found your company to be very reliable in the past. All of your staff was very easy to work with. I love the new equipment that was installed. The price for the service was inline with your competitors. The installer was great. Good man.

I just relocated to a new home in other part of the state and had used another alarm system provider in the past and recall seeing many people between the old neighborhood and now the new neighborhood with Vector Security signs affront their homes or property. Figured it must be something good going in with that and decided to give vector security a try as well.

Switched from ADT based on performing cost comparisons. Did a quote with Stacy and was pleased with everything he showed me. RIGEL arrived on time and is very knowledgeable on the equipment and features provided. I am currently pleased with the services provided.

Vector Security came out to reinstall a system in my townhouse. Peter was early, prepared, and very professional. He did a good job of explaining to me what he was doing and was very polite. I appreciate the service and feel much more comfortable with the Vector Security system installed in my home! Thank you so much Peter and the rest of the Vector Security team!

Today was the day I had Vector come out to install one of two systems at my house. Vector sent out Anthony and George two wonderful Techs. They were so nice. The did a great job installing my new system. Can't wait to have them back for other house.

Vector Security offered a good value for our video and automation powered security system. I like the indoor camera and power deadbolt lock. They replaced my control panel and keypad and used a cell device instead of a phone line. I will recommend Vector Security.

Very pleased with Vector in Washington, D.C. Roger ** there suggested I contact David **. Arnaldo did an excellent job installing my system and helping me with questions. He's smart, knows his job and knows how to deal with customers.

Erica displayed excellent customer service skills. She even went the extra mile and called me after our conversation. My issues were resolved on the first call. Very thorough. I would recommend and actually have recommended Vector to family and friends. I have 3 separate accounts.

We chose Vector because they were recommended by a family member and when we checked out other competitors they were the most affordable for the services we received. The installer was knowledgeable and very helpful. He included me on decisions to ensure they were aesthetically pleasing.

She sent me my smoke alarm installation certificate when promised. Professional and courteous, too. Wish I got this kind of help all the time. Keep her, promote her. Whatever you do don’t let her go. Thanks Agatha. Hope you get to help me again. Great customer service. What else is there to say?

I've been a customer of Vector for 10 years and really have had no issues. However, recently I called to inquire about upgrading my system due to phone line issues and a desire to switch the communication to cellular. I was pressed for time as I'll be away for 3 weeks without the monitoring service working. The original sales rep I was assigned to left the company and my request fell thru the cracks for about 3 weeks... Scott called and visited my house the next day and get everything straightened out. My system upgrade is scheduled for tomorrow, before I leave! Very grateful for Scott's expertise and Harley's ability to expedite the work I needed done.

We have had Vector Security since 2011 and we are very happy with the service that they have provided. We have rarely had to have a technician come out, but when we have, they have always been on time and very helpful. Even if we move some day, we will continue to use Vector!

Same system as was is before. Very happy with it. All windows and doors were done. Every service technician who came out was very good. The interactive service with the phone app is very convenient when we travel. The notifications and the ability to remotely arm and disarm the keypad are a big plus.

The install time of the upgrade was shorter than anticipated. And the technician did a great job explaining the upgraded wireless system. The upgrade appears to be family friendly and my family will surely appreciate the ease of use. New and improved technology never felt so good. Who knows, I may consider adding more features in the near future.