Vector Security Reviews

Service great, installer arrived on time and service was quick and complete at a good time. Received information on how to work the installed equipment even told me how to change the battery packs on the equipment. He made sure everything was working.

Vector has been our household Security unity provider for over 10 years. Recently, we did an upgrade that modernized our system. While, there were complications that required ultimate visits the overall experience was positive. The supplemental service calls were productive and the technicians were knowledgeable.

I had a wonderful experience as always, the technician arrived early and was very nice. The install was fast, and he answered all of my questions and made sure I knew how to use my security system. I would recommend Vector to any of my friends and family that are looking for security systems in the near future.

The technician was right on time, walked us through the house to confirm where we would have like the devices. Was very pleasant in dealing with us, he was very neat and took great care as to not make any messes. We are very happy with Vector Security and will tell people about are experience with you.

Moved here ten years ago. Love the system service and equipment for the house. Always on time, helpful and very pleased when a call goes out. Customer service is very helpful. Never had a break in and called for the sign in the yard replaced in a week.

Very dissatisfied with the previous provider. Cost kept increasing. I am very satisfied with the service I received. Customer Service was prompt, and it was a delight to interact with both Chris and Rich. Both are very Professional and responsive to any concerns I had.

Tony is very responsive to our needs as a customer. He puts the needs of our company a priority and responds quickly when we email him. He is knowledgeable and professional. I look forward to continuing our business relationship in the future.

Astonishingly poor service at all levels. From interaction with sales rep to customer support in DC to local installation person, all were extremely unprofessional and did not seem remotely interested in our business. Installation guy came with wrong equipment; said I had a problem because of lack of wiring. Many other instances but not worth my time to elaborate.

We had Vector install our alarm system 16 years ago, and we've been satisfied with the service throughout. They are responsive over the phone, and the service technicians have easily fixed any issues that have arisen over the years. The system provides a level of comfort for security and fire that gives us peace of mind.

The installation went very quickly and efficiently. I chose Vector because they seemed the most reasonably priced for the equipment I got. They scheduled initial consult quickly and the installation just as quickly. Would highly recommend. Gary was very professional and extremely neat. The vector sales person was very knowledgeable with what he sold us for our new security system.

AJ was very professional and extremely knowledgeable!!! I would definitely recommend Vector to all of my friends!!! Thank you AJ!!! I AM EXTREMELY IMPRESSED WITH AJ'S PERFORMANCE!!! He definitely knows his stuff!!! Thank you for sending him out!!! If I can have him out for any services I might have in the future!!!

They are my community's alarm company and I have been very satisfied with the service. Whenever I have had a problem it was resolved quickly. I would recommend Vector Security and especially Agate ** to anyone needing an alarm and security company.

Josh has set up our security system in our first home and was very professional. We happened to get him again when reinstalling in our second home and we couldn't be happier. He explained everything well to my husband and I and answered any questions we had. He was awesome overall!

Repair of smoke alarm. Good price, dependable service. Friendly staff. I’ve stayed with Vector for 16 years. As long as the price stays low, I’ll continue to be a customer. I appreciate the quick phone calls by the central alarm station. I’ve always enjoyed the maintenance visits.

We choose Vector because you were referred by the builder. Our tech, Mike ** was absolutely wonderful, polite, helpful, patient and went above and beyond to ensure all our questions were answered and our home was safe. We will absolutely recommend Mike and Vector going forward. We have worked with other alarm companies and this visit was by far the best, hands down.

I've had Vector Security for 2 years now, and they have always had exceptional customer service, should I ever need to call. Their technicians are always on time, very skilled, and professional. They are always able to answer any questions I might have.

I just want to state how impressed I am with the technician that came to fix my cameras today. Derrick came to my home after I sent an email to Alarm.com. My cameras were acting funny after Comcast left. He reprogrammed my cameras and explained to me so I could understand why they went offline like they did. Derrick is a very nice and very thorough tech.

Bill was a consummate professional... He knew his stuff... was efficient... and took care of the situation and went above and beyond. Bill is also very courteous and provides great service with a smile. Bill is a great asset and representative of Vector. Actually, if there was a way to request Bill every time I would like to take advantage of that.

Very nice customer experience. Called support and explained the failure. Scheduled a service call. Technician arrived exactly at scheduled time and restored chime. Professional, knowledgeable, courteous. Patiently answered all my questions. Quite helpful to me. Thank you. Continue to be delighted with customer service.

We were looking for a reliable and affordable company to use for our organization's field house. A friend recommended Vector and we were extremely pleased with the install and the technicians. They were quick and efficient as well as very pleasant. We look forward to further business with Vector.

I could not be happier with the awesome service. Jeremy had to come out several times to figure out why my cameras weren’t working. His knowledge, demeanor and consideration were outstanding. The original installer and the on-call guy were also amazing. Your service as a whole in the Geneva office should be recognized as 5 star.

I chose Vector because it is provided through my HOA, but after talking with Jimmy, It turned out that I would be able to get a lot more out of my alarm system by going with cellular monitoring as opposed to paying for a phone line and doing the standard monitoring. The value is great and I even upgraded keypads. Casey was very professional and gave me a tour of the new keypads and was very knowledgeable about what he was doing. He answered any questions I had. I am very pleased to use Vector.

Greg did a great job explaining everything to me and exactly what Vector will do for me. I feel very protected with my system that I am getting. I’m switching from Vivint to a better company and I can’t wait. Thank you Vector!

Vector is a tremendous company, and my tech was great. My panel was upgraded to a new one because my old one was having issues. The tech called before and arrive at the time he said. The install was done in an orderly fashion that was very clean and neat.

I was a previous Vector customer. I had a great experience with sales and the installer at the previous address as well as the new address. I would highly recommend this company! Everyone I dealt with was so helpful and informative and answered all of my questions. I have complete faith in this security system to keep my family and I safe.

Can always depend on excellent customer's service. Joey is an stellar technician. Very Knowledgeable. Quick. Professional but Personable. Highly recommend you use him as a role model for others. Highly Recommend Vector Security to anyone. Great customer service and great employees. Very happy with the system.

Adam was my technician. He was amazing. He was friendly, attentive and took the time to explain everything to me including setting up the computer and the mobile app. I am impressed by Vector. I am so glad that I referred to this company. I plan to refer others to this company.

I'd just like to say your technician Nick ** is very knowledgeable, kind and personable. He was the first one of many that have been out here to actually find the problem and address it. I wish there were more like him!

Vector was recommended by my insurance company. I have been happy with the service technicians and alarm specialists. But I have a technical issue with the inaccurate reading of Unlocked when it's locked and no one has resolved it as yet.

Love the features on the Vector security app. The technician Ryan from Vector was excellent in setting up the app and explaining all the great features. Would recommend to a friend and family. The app makes my life easier. Have the system in two locations.

I was very happy with the service George provided today! He was very nice and knowledgeable. He performed his work with a great attitude and was extremely neat. He went over all the equipment and where it was going to be installed before he did anything. He walked me and my son through the whole system and how to use it also how to use the app. Thank you George for your service today!

We moved after having Vector for 28 yrs at old house. They installed the system in our new house. The install person Derek was fabulous and he did the job in a day and half. Explained everything since it was a more modern system. We have all the bells and whistles too.

Vector Security has been my Alarm monitoring company for many years. Thanks for great customer service. Thanks to Latasha **, she was super helpful. I would certainly recommend Vector Security. No complaints. Every time a technician came out they were great. I have been in the local offices several times and they are very helpful.

This was a return visit from the tech, he stood by his word and exceeded expectation. The tech replaced the damage device with a new one and tested it to makes sure it was working properly. I would recommend anyone to Vector Security.

The technician was very professional and also showed up when he said he would arrive. He was very diligent and worked very quickly and efficiently. He answered all of my questions and also gave me information as he worked. I would highly recommend to a friend.

I have had Vector Security since 1990 and very pleased with them in all phases of securing my home. Today the technician was very courteous, cordial, yet very professional and all about getting the job done right and considering all of my concerns. Job well done. I am very pleased and grateful to Vector, I can always count on Vector.

We have had a Vector Security system since we built our home in 2001. This year we received a postcard in the mail to have our system serviced. We scheduled the service and at the time that we asked about having our system upgraded. We were looking for new keypads that we can control from our smartphones and also to install smoke detectors that are linked to Vector. Our current ones were installed by us.

I use this alarm everyday. This alarm service has been changed many times seems like every other year from a different company name. If this stay under Vector Security with the same people working on it then I was be alright.

Meji was service was very nice today. Meji called before arrival to let me know he was en route 30 minutes prior. Upon arrival he presented his badge. He was here to diagnose my bedroom doors in which he found corrosion with the sensor. He was very accurate in finding the problem. I would recommend to any of my neighbors and would have him come back at anytime.

I chose a security system because I have an expensive house and I just want to deter any potential criminals. In addition, it's peace of mind for me for fire. I rate 4 stars because you are very responsive but when I first moved in the guy who set it up just turned on the system and he didn't do an assessment. The smoke alarm went off constantly so we had to unplug it. Very frustrating because you kept calling because it was going off all the time. Steve came in to fix the system and actually did an assessment and suggested to add another smoke alarm which I agreed with. He was very helpful.

I have almost everything Vector in my house and I am very happy with them all. I have the security system, lamp modules, door locks, garage door openers. They work well and give me a sense of security and freedom. I don’t live in a high crime area but things can happen and I like knowing that I can monitor my home even when I go out of the country. I am especially pleased with the service. I have a service plan and am glad I can get serviced when needed which fortunately is not very often. I am thoroughly happy with Vector!

Excellent service and performance. Timely response. I would recommend Vector to anyone considering the purchase of a security system. The ease of getting an appointment and the technical expert of the technician was impressive. I would use Vector as my security agent again which says a lot.

After an incident in the neighborhood we chose Vector because of others in the neighborhood. Interactions with the staff have been good, very responsive when service has been needed. After an incident in the neighborhood we chose Vector because of others in the neighborhood. Interactions with the staff have been good, very responsive when service has been needed.

The security system that we have been using stopped working. We needed a new one so we contacted Vector for a reinstallation. Once the technician came out it was an easy process and he was a nice guy. We are happy with the new system.

Leslie ** was awesome!! I got very frustrated with canceling an account and she helped me figure out how to transfer the remaining contract to mine. She kept her cool when I did not. She is a fabulous employee!!! Leslie was calm and stayed with me to figure out the best situation for me. Thank you, Leslie!!!

I have been with Vector Security for quite a while and over the past year or 2 the customer service leaves much to be desired. Your agents do not care and offer very little to no help in resolving issues. I was out of service from the 8th until now and am still out of service as it cannot be completed today and even if it was I was not satisfied with the terms. I am looking into another company who offers more for less. I plan on writing a more detailed letter to the president of your company in Pa. Ms Pam Petrow outlining how your company needs to improve to meet customer needs.

Congregation Har Tzeon has used Vector Security for many years. I have recently taken over the administration here, and I'm very please with the service received due to vector security and your professional staff. Using Vector Security for both burglar alarm and security service and also fire alarm services as required by the state and Montgomery County.

My son had the alarm installed while I was at work. Came home it was in and working. Been working for years until the company changed hands and then the old alarm was updated with a newer type system but it still work like the other did.

The rep from Vector, called 30 mins prior to coming out. He was polite and patient. He was able to resolve my issue. He informed and showed me how to replace my batteries. He tested the system before leaving to ensure it was properly working. I was happy with my experience with Vector.

Jeremy was fantastic. He was quick and efficient while being both professional and courteous at the same time. This is my first interaction with Vector Security and I have thoroughly enjoyed it. I don't know how much you pay Jeremy but I guarantee it's not enough. Give him a raise before you lose this type of hardworking employee.

It started when I met Jeff my sales man. He was excellent all interactions with him were awesome. Also did some online research about Vector and was very happy with my findings. The install with rich was also just as pleasant. He was prompt courteous efficient and knowledgeable.

I called in to the Jacksonville, Florida office to speak with the Billing department regarding the termination of security services at one of 3 locations, due to a transfer of service. I was connected with Latasha **. Latasha ** was very professional, kind and courteous. She listened closely to be sure that she knew what I needed and then assured me that I would be taken care of. She knew what was needed and made sure that billing was stopped as well.

Helpful and professional technician... arrived within the time that was assigned... fixed the issue and spent extra time explaining new products available. Vector Security has been easy to work with when issues arise. We have felt secure using Vector Security for our home.

Greg did excellent. He came out and took care of my home security needs. He had a great personality and I enjoyed his time. I can’t wait to get my system activated. Luckily I moved into a home that had the security set in place and a good one too. Thank you for your help!

My husband and I’s house was broken into so we began the search right away for a security system. After receiving a few quotes we looked into Vector. We ultimately decided to go with Vector since the installation was significantly cheaper and offered a lot of flexibility. We also knew we wanted a system that could be accessed through our phones when we were away. Installation was a breeze. Super fast and no issues.

I love your customer service! They always treat me so nice! I recently had a smoke alarm and gas detector installed. It was a little over $300. Customer Service was willing to let me split the payment! Made it so easy for me. Also the technician was super nice. Answered all my questions and explained everything.

We have been in this house almost 30 years and have had a number of security companies in the past. Vector put our system in when we went wireless. They have been thorough, patient, and professional. I would recommend them.

I have had a number of unhelpful, sometimes baffling, and even frankly unpleasant interactions with Vector "Customer Service". This is why my recent interaction with Ms. Jessica ** was such a delightful surprise. Wonderful attitude and professionalism combined with a smile I could hear over the phone---Vector, pay attention. More Jessicas, please!!

On 7/12/2018 Jason, from the Vector Security, Princeton Office, arrived promptly for a service call at our home. He was very polite and personable. He worked quickly and methodically but also took time to explain what he was doing. It was obvious that he is passionate about his job, proud of his work and a devoted employee. Jason is a great representative of Vector Security! We were lucky to have him and recommend him highly.

I want to thank you guys and gals at Vector for helping me get my problems straight after changing my batteries on my module and wireless sensors. Your associate Miriam ** was outstanding in assistance with my needs. She came up with points of interest I wouldn't have thought of troubleshooting my system over the phone. She was patient and worked in a very professional tone to help me reset my system. Again it's people like her and you guys that pull thru for people like me that make me realize my family and I are with the right home security folks. Thanks.

Vector is a very professional company with excellent customer service. They have always been on time, questions are answered well and the service professionals seem to know so much about security. I have not had any thought of switching to another company.

I was referred to them by two different people. Said that they had provided them with good service. Had your services for many years and were very pleased with your company. So far, I am pleased with your service and equipment and will make referral when needed.

Ryan did a great job resolving issues left over from the first person assigned to this job. The app is great and I’m excited to have the upgraded features. I appreciate the assistance that was provided today to work with my schedule to get Ryan here within my time frame.

The alarm was already here when we moved it. Seem like every few years a new company replaces the previous one and the keyboard gets updated. The alarm work like it ought to until the fire sensor in the hallway start keeping fuss. Other than that we been good.

Sensor not functioning properly - Went fine, tech was very pleasant and replaced the problem sensor. Performed a system check and all was fine. He arrived in a timely manner and had to work around the interior work that I had working.

The tech was great. Explained what he was going to do. Did a neat clean installation. Went over how to operate my system so I can understand it. Answered any questions I had. A great asset to your company.

The installation persons were terrific. Billing folks less so, but overall a good experience. Very professional and complete system that does more than I imagined. Good to have remote access for house while we are away. Upgrade more capable than previous system.

Your rep showed up on time. Answered all my questions. Especially about the smoke detector. It worked. The alarm sounded. He was very professional. So far my dealings with Vector has been positive. He was nice and gave me extra signs for the back yard.

We installed a Vector Home Alarm system seven years ago and have been very satisfied with the service and home monitoring. The alarm key panel is very easy to use and luckily we have not had too many "false alarms" with it. Today's service was to repair a faulty sensor/wire that has been giving us trouble. Vector service people showed up on time, explained all the options for fixing, presented additional services that are available to us, and fixed the problem all within an hour. Job well done.

Greg came out and did a wonderful job today. He went over everything thoroughly with me and my wife about the different options we have for our security system. We moved into a home that already had the system prewired and were doing an upgrade with a door lock added on. I can’t wait to get my new system up and running. I feel very protected already. Thank you!

The builder chose the system originally, we had new windows put in and needed to update the alarm system. The installment update went well. We would recommend Vector to anyone interested in a system. Chris was very informative in pricing and process. Thank you.

Overall, very satisfied with Vector. Sales process was low pressure, clear and east. David ** was very helpful. The install was done promptly and professionally. Arnaldo was amazing! When questions arise Agata ** with Vector Security is quick to respond and assist. Big thanks to Arnaldo, David and Agata!

Jeff was very knowledgeable and efficient in securing our sensors to get our alarm system back up and running. He took time to walk employees through the usage of the control panel and settings within the online system. Very professional and helpful!

I have been a client of Vector Security for more than 10 years. Additionally, I have recommended Vector to many friends and family members. Customer service is very important to me and I yet to be disappointed. Call centers and customer representative are always professional and I receive assistance in a timely manner.

We chose Vector because they are a local company. We were pleased with the installation process and both the sales representative and Jeremy ** who installed our system. The work performed was neat and he explained things well and we were happy with the process.

We have Vector Security for over 30 years. The Post Foundation owns the museum and gardens that is open to the public. Over all we have been satisfied in the highest with vector security. We have only occasionally needed service and we're professionally handled.

I have been a very happy customer of Vector Security- I have you at my house and my 2 business, I am very good and long time friends with Todd **, I was very happy with the installation at my new store. Gary was very professional and very efficient, I also tell many people about your company or they will ask me about my alarm and who installed it, again I am a very happy customer.

We just got upgraded to great new system with some amazing home automation features, Thank you to Pat for demonstrating the alarm app and also want to thank Jennifer and Dyan for all their help too. We really appreciate that we were able to add additional items.

We just got a new system installed, after 20 years of trusted service; we are delighted to have our home even more secure we added smokes and c02 detectors. We like the Vector Security app so now we can control our system anytime and anywhere. Thank you. Looking forward to many more years.

Really liked Ryan, very efficient, timely, knowledgeable, and personable. Took the time to answer all of my questions and concerns. He was concerned with keeping cleanliness of my house and property one of his top priorities. He is a benefit to asset to Vector Security.

I placed a call to move and/or replace a smoke detector that kept going off. The sensor was determined to be defective. Also the battery to my panel was replaced as it was due. Service could not be better!

I am getting ready to move and contacted Vector about cancelling my service. I was transferred to Latasha. She informed me that I needed to fill out a form and she sent it to me a very timely manner and when I sent the form back she responded that the cancellation was complete. Latasha was very professional and very helpful in getting my service cancelled.

I chose Vector because the previous owner had been with Vector and I decided to stay with you. However, I was looking to lower my expenses and was told that since I now owned the equipment after 5 years, Marcie said I could drop the service agreement. I had a feeling that something would go wrong as soon as I did; but I needed to cut costs so I did.

We have lived in our home and used Vector Security for four years. We have always been pleased with our service. We decided to have a technician come in to secure one of our sensors and add two fire alarms to our home. I was beyond pleased with the efficiency and professionalism of our technician. I am confident that the work completed was of a high-quality caliber.

Just want to let my Lufkin office and to thank them for the upgrade on my system. We are very grateful to have Pat come to the house and let me know my options. Now I have a great new system that is easy to operate. Thank you Vector Security- Lufkin!

My neighbor has Vector and has been very happy with service and recommended them to us. Michelle our Sales Rep contacted us quickly to set up appointment and Installers Gary and Eric were great. All interactions with Vector have gone very well.

I reached out to Vector to get an alarm certificate. I spoke with Agata. Best customer service I have had in a long actually. Very professional and helpful. I really appreciated that. I hope all your employees are as great as Agata!

Technician swapped out my Doorbell and had to come back after getting the wifi worked on. He stayed with it and got the door bell and video camera working good, I am satisfied with the system now. I now have burglar, fire and video equipment all working.

Greg did a fabulous job today. He came out and evaluated my property and my existing security system. He was very thorough and he even saved me some money in the long run. I will recommend to anybody looking to get a security system and the referral program is great. Thank you Vector Security!

Staff is professional and knowledgeable. I am happy with the service that Vector provides. Technician instructed me how to change control on the different panel as our house equipped with more than one partition. The change control become very handy while we are upstairs and want to control the downstairs.

Greg did a wonderful job today when he came out. He explained everything thoroughly how it worked and how secure the place is. We moved into a home that fortunately had the system already, but we did add on a couple of items for additional security. Monitored smoke and carbon. We can’t wait to get it activated and up and running. Thank you Vector.

I live in Augusta Georgia, and I have been having problems with my system since I moved into my home. I tried to reach out to management out of Columbia South Carolina. They promised to give me a rebate on my system for two month and no results. When I call the phone they put me on hold and never can get through. My door ring system do not work and the camera system do not work properly. I am very disappointed. I would like for the president of the company to check into this matter Mrs. Pamela J. Petrow. I would like for her to see how many service request that I have made so she won't be lied to by Columbia South Carolina management.

My tech was patient, knowledgeable and thorough. My system is quite complicated and he did an excellent job! I’ve never had a security system and Vector was the company selected by the previous owner. Our salesman, Scott was very helpful and explained all of our options without being pushy.

The tech was very professional and courteous. Answered all my questions and explained what he was doing. Check all my doors and windows. Fix what didn't work. Took his time and made sure I knew how to work my system. Very pleased with the tech.

My account was turned over to a collection agency. When I first got my service I was told by the salesman that I could carry service with me if I moved. So after 2 years of paying for service I did move. So I informed Vector that I was moving and was told that I would have to sign a NEW 3 year contract. So I argued about it and said I was lied to. Also, I was supposed to get 5 cameras from the salesman and never received them. My salesman lived in my neighborhood and almost behind me. He lied to me and I was very upset. I had contacted him at least 4 times about getting my cameras and he always kept putting me off with lame excuses. I want this resolved and do not want to deal with a collection agency. I was wanting to move my service back in 2017 and would have had no problems continuing to pay for my service for the year left on the account. I want a resolutions to this as soon as possible. 159 Heather Lane was the address of my service.

Very pleasant, friendly and very helpful. When you call to ask questions or need something done, it is taken care of. Would highly recommend relative or friend. Company that takes care of customers and follows through with service. Can call anytime through the day and evenings.

When I originally purchased this house 2010, my neighbor shared Vector with me. I purchased it and I was please how my system responded when someone tried to kick in my back door while I was not home. It deterred any entry, the police reported immediately and many neighbors who heard the system at work requested information for their elderly loved ones. I tried getting Vector in Tennessee but it is not offered. I am a very pleased returning customer and I look forward to moving forward with Vector on my team again.

Our insurance agency recommended us to Vector after we had someone run through our fence. Mike and Jon were very good to deal with during the installation. We are very happy with how the cameras turned out and they work great.

We looked at a few companies on Angie's List and chose Vector. The rep, Mike **, was efficient and patient with us. We called Vector and had a ** Vector sign installed 2 years ago. Thanks. We occasionally make a mistake and your reps are always great. Today, I just spoke to Lauren **, who was very efficient regarding our upcoming trip to visit our very ill daughter in Boston next week. 10 Stars!

Very reliable service and equipment. I have been a customer for more than two years. I will recommend this company to anyone who needs a security service. Outstanding customer interaction and training of product and services. Willing to refer to family and friends. Mr. ** most professional representative.

I called Vector out to my house to help me reset the password on my camera system. Mike was quick to resolve my issue and updated the apps on my phone and iPad as well as my computer. I always request Mike even though there may be a wait because I value his expertise and he always takes care of me.

Thanks for great service and install of my doorbell camera. I truly appreciate that I can call Lufkin office and no pushy salesperson hounds me for install of things I do not need and that even though I am not a monitored customer they treated very kind. Thank you Tony!!

I am a new customer and am blow away with how quick the process was to install my new alarm which is awesome, the features are great. My package included some home automation gadgets. Thank you Lufkin Vector. Great job!

We have Vector at our other location. We added another location. The tech was on time, work in a professional manner, did everything he was assigned to do. Cleaned up after the install. Sat down with me and explained and set up Alarm.com went over the system. Very good tech.

The technician today was very polite. He got straight to work and a couple trips to his truck and everything was working like it should. Thank you for the great services you offer. We have been clients for years and we will be for years to come.

Salesman made me uncomfortable. He tried to scare me into buying the system. I felt safer before I talked to him. I wish I had never opened my door. I would never buy a system from this company. I still have hope that this world is good. I would appreciate a salesman who respects the decision of the homeowner even if the answer is no. I did not feel that respect today. I'm begging you, please don't make money off of scaring people into buying. Some people really can not afford a system, like myself. There has got to be another way. Thank you for listening.

We’ve had Vector Security here for probably 15 years. My mother also uses Vector at her home and recently updated her system as well. Brother, Mark has Vector at his office, IES in Canfield. The technician was prompt and very helpful in his explanation of set up and usage.

Greg came out and inspected my system and assured everything was functioning properly and not falling off the hinges. Very nice guy and he also showed me a couple of the new products that Vector has to offer out. I am extremely happy with my system and referred 10 people that I knew may be interested in a great system like mine. Thank you Vector Security.

The Vector system was in the home when we purchased it. The staff is very responsive and helpful. Our service tech was also very helpful and knowledgeable about our system. He changed all our batteries and discussed the warranty options with me.

I would just like to say that Mr Anthony was a pleasure to have in my home, to install my security system from my old house to my new apartment. I did not sleep well the night before, but after he installed the system in the apt. I felt safe and secure! He was so respectful of my home and cleaned up afterwards. It was like he was never there! He really knows what he is doing. Then, before he left, he heard my sister and I say that we were going to Home Depot to buy a new lock. Anthony told us that you all have a dead bolt that will lock the door from my app! I asked if he had one to install, but didn’t have the right one. He is very conscientious and Vector is lucky to have him working for them!

Greg did an excellent job today helping us move our system to our new location. In the past we had some issues with our doorbell, but we were taken care of at this new location and can’t wait to get everything hooked up. Very professional and on time. Thank you Vector for being my service provider and doing a great job.

We are very happy with our security system. We have been with Vector for about 6 years now. The gentleman did tell us about the new system that is available, but it may be more technical than we are used to. The service technician that came out to work on our system was very nice!

We had Vector before it was Vector I deal with Tony **, what a great employee you have. He always goes out of his way to take care you and your problem. He will call you back to make sure that your problem is taken care of.

We’ve been with Certified for YEARS, when they switched to Vector, all the same people stayed so we are always satisfied with the service response. We are always satisfied with the gentlemen that come to our home and service our panel. They are always so knowledgeable and know exactly what needs to be done! I always recommend your company, when talking to new people in the neighborhood.

I signed up with Vector because my parents strongly recommended the company. The installer arrived early and was very friendly. The process was easy and I'm very glad with my purchase. I will recommend this security company to all my friends, family, and co workers.

We chose Vector because the company was highly recommended by one of our friends. When I set up an appointment with the salesman Chris he came out the same day. Mike, Jon, and Rich were pleasant, informative, and patient throughout the installation.

The service technician today did a very good job. He cleaned all of my smoke detectors and gave me a tip to prevent false alarms again while we are renovating our home. Funny how a simple plastic bag could've saved my husband and I the embarrassment of the fire department and rescue squads responding to my home during renovation.

On July 4th our smoke detector signaled a low battery by giving us an annoying signal every 15 seconds. I called the service center and was told there was not a serviceman available till Thursday, July 5. I had out of town guest for the holiday and found this to be disruptive. Even though it was a holiday I decided call Frank ** who installed the system. He gave verbal instruction to replace the batteries and I was very thankful. He was very informative and considerate of our problem.

David ** assisted in checking cameras for issues on my property. The situation in the neighborhood will never be resolved, but I feel more secure will cameras and the outstanding staff at the Geneva Ohio office. I must note that David is very supportive when I call and patiently guides me through each issue. I recommend your company and staff to everyone... Your company is outstanding.

We have used basic Vector Security services since 2005 and wanted to upgrade our system with new technologies. From the first visit that Jeff ** made to our home to review our needs through the final day of installation, we were impressed with his professionalism, knowledge and care that he took in our home. I would not hesitate to highly recommend Jeff to your most demanding customer. He is well-spoken, thorough and never tried to sell us more services than we either needed or wanted. An excellent representative for Vector!

You sent us to collection. No call, no letter, just collection. We have had the same system for 10 years. Same card for payment. Then we find out we have NO service covering our house! Then we get a phone call from a salesman who says you have to send a technician to turn it back on after we sign a contract! You turned it off. Why can’t you just turn it back on. Your rating minus 10 stars! I would like to hear from the CEO of your company why this happened. We still don’t know why the payment wasn’t made. How about an answer?

I received great customer service front the sales rep. But your worker complained about people being in his way during the installation. The system seems user friendly and is at a competitive price point.

The two men sent to work on our thermostat, Sean and Clyde were extremely friendly and got the problem with the thermostat and door lock fixed quickly. Tiffany, the woman who answered my service call was also extremely helpful and friendly.

Been using Vector alarm for a long time since after having issues with the previous alarm company monthly rates going up. I recently upgraded to a new Vector alarm system and got cameras too. Real happy with the alarm system and people that do the work is real friendly too.

Our maintenance man can't turn it off and you guys won't either. What is being monitored if an alarm can go off for 3 days and NO ONE respond to it, our complex has already had a building burn down all the way to the ground, paying for a service that is not monitored.

Today I had one of your technicians perform an annual inspection on my carbon monoxide detector. He did a great job. He was very efficient. I feel confident my system is working like it's supposed to. Thank you for another great service call.

We always have great customer service with Vector. Everything is explained thoroughly and done in a professional manner. We have our work buildings and home secured by Vector. Rick our salesman is always helpful and there when we need him. Gary installed our new cameras and was very knowledgeable and friendly. I have given your name and number to my neighbor as well!! 620 corporation in Medina referred us to you when we built our second building. We are a Very satisfied customer!!

Since I can't seem to file a complaint I will do it on here. We have had this system since 2014. Every time we have had a problem I am the one that calls back. When we first got system Harold my husband called, had my name put on account, was not put on by the salesperson. Each time I have been the one to call. They even call my cell number if a alarm happens.

I was introduced to Vector from a current customer. My experience from beginning to end was nothing short of amazing, from my sales representative to my technician. Everyone was very respectful & polite. I don’t know how many times I thanked my technician during the installation for his knowledge and professionalism; it’s not often that you get such great service these days. Everyone was full of information and had no problem answering my questions. As this was a new installation, and with the training provided by the technician, I don’t foresee any issues at all. I give Vector 5 stars on the total customer service experience.

Greg did a great job going through everything with me thoroughly so that I could understand everything about security. I moved into a home that was already prewired with the system and can’t wait to get it up and running. I feel extremely protected the way Greg represented the company. Thank you!

We have been waiting for a month or more for a new doorbell camera because ours is not working properly. This is the 2nd camera that has broke in the 10 months we’ve been with Vector. We are patient and understanding that ordering new products takes time but we have been blown off more than once by multiple people saying they will come replace our camera with a new one. It’s unprofessional and rude that we never hear from anyone. They just never show up for the appointments they make to fix broken products! We are frustrated that this keeps happening and that we are paying for a service that we aren’t receiving right now due to the broken camera.

Your technician Ray help me have a clear understanding with my security system. He took his time answering all my questions and was very patient with me on how to use the Vector Security app on my phone. He did a great job.

Upgraded existing Vector system with new control panel, new sensors, additional sensors and garage sensors. Peter ** is super great, he is welcome back any time to work on the system. He offered great recommendations and we added to our system due to his knowledge and his ability to listen to his customer and the fact that he had product with him to install.

A co worker at the job had Vector in his house and raved about what his alarm system was capable of and recommended us the Vector as well. Happy with the alarm with the exception of one of the cameras was dropping out all the time. Just had a service tech out today. He seemed very knowledgeable and supposedly corrected the issue. Hopefully it is.

System was recommended several years ago, and we've been very happy with the efficient and timely service, especially after power outages due to storms and construction. The house has been sold, and we have passed Vector's local information along to the new owners. Thanks for all!

Just want to thank the Vector team for setting up my security system at my house and all over with the lock It Up business! Everything has been working great and we are very happy with the systems and how well we have been treated!!

I want to highly recommend Tommy ** - he deserves the rating of all 5 stars and even a 6th if there were one - he is the best thing Vector has going for it - professional and knowledgeable and patient and has restored my faith in your company.

I chose Vector due to family member working for the company for many years, also have heard many positive things about the company. I called Vector when a family member's house was broken into. Our dealings with Vector staff was very positive from sales personnel to installation. Will definitely recommend to family, friends and workplace.

Just wanted to take a moment to say thank you to Miss ** for her patience, kindness, and persistence while helping me. I am relocating and was in need of someone with such patience. Again thank you. I would highly recommend your company and its service.

Reliable and efficient service. I've been with this company for over twenty years. I would recommend Vector to all my friends and family. Vector was referred to me by a family member who's had the service for over thirty years.

JPS is a sewer and drain cleaning company. We needed to have our alarm system replaced because the previous one was over 20 years old and began failing. We were told that under our service contract we could have a brand new system installed.

Need an Alarm Crt. I was immediately responded and needs for filled by Agata, she is amazing and I would not hesitate to going right back to her for any Vector needs. I was referred to her by my boss and she certainly saved us time each every time we need her. Thank you Agata.

Previous customers, happy with the service, service rep was knowledgeable. Very good service. Thanks. Would use them again and recommend to others and neighbors friends. Also prices were very competitive and they beat others prices. Also cameras were installed and I like the wireless system. Makes it make easier for viewing what is going on while you are out and not home. Thanks.

Great, great service! On time, on time arrival! Professional, professional, Polite, polite! I would highly recommend this technician to install systems! Ok guy. Valuable and knowledgeable employee! Kudos on job completed! And Friendly personality! We love the look and easy on the eyes. User interface friendly.

Used to have ADT until starting having issues with the phone line then later decided to cut the monthly expenses where I could and the house phone being one of them since I work two jobs and not home very often there was no reason to have the home phone active since my cell is always on and with me. ADT was wanting to charge more than I was willing to pay for a wireless caller to the alarm station. Called around for quotes from other companies and Vector was the first to call so you got my business.

My experience with Terry was terrific. He called like I had asked 30 min prior to arriving. He was very helpful while here helping me understand my CO detectors and an smoke detector we no longer need, dandelions added two new wireless smoke detectors for us. A great experience. Thank you.

Had never heard of Vector before until a salesman stopped by the house and was talking about his alarm service. We didn't have one at the time and had actually considered one before however had not acted upon getting one. Got it installed and have been using it every day. Have a better feeling of security now than before when we travel.

I had a service call at my home due to having an issue with my panel after a power outage. Vector called me promptly and set up an appointment for the technician to come out. The tech was friendly and punctual. He explained what had happened and fixed the issue with no cost to me. I have always been impressed with Vector and would recommend them to anyone.

Had our system installed today. John was here at 8 on the dot even though it was 2 hours from his home. He went over the location of every piece to be installed and he informed me how it would be installed. There was a lot of work here for him to do plus the 3 cameras. He finished our alarm in one day and came back the next for the cameras. He finished 2 of the 3 cameras that day. The third, he spent 5 hours, until 6:30 pm on that camera and could not get wire run. He explained situation to me and how frustrated and sorry he was but he could no longer try that day. He came back today finished the job rather quickly with the tips from another one of your installers. John, is a good tech and great guy. I loved his punctuality and that he said he wanted to treat my house as if it was his. This is our first security system and it was a great experience. Thank you!

Today we had a system installed by your technician John. Right from the start John went over the location of every piece of equipment and confirmed the location. He informed me of how and where he would install keypad. Muhammad the salesman even showed up during this process and helped confirm locations. I had Vector at my old home in New Jersey and I am glad the service and quality are still the same.