Vector Security Reviews

I was unable to save or retrieve video footage from our security cameras. Dave ** walked me through the process including the download for the video viewer I was missing and made sure I was able to retrieve and view the files I needed to save.

I chose Vector Security upon the recommendation of a friend who is a Vector Home Security customer. We recently had a service call performed by "Jared" to install 2 new heat detectors and the Amazon Echo Dot. Jared was very professional, arrived on time, and was extremely knowledgeable on all aspects of the home security system. Jared answered our many questions, since we are new Vector Security customers. I would like to commend Jared for his excellent service and would welcome him to service our account in the future. Thank you!

Installation went extremely well. Technician was very knowledgeable and explained the entire system in an easy manner. Have been a customer for a number of years and decided to do an upgrade. The new system is a big improvement over the last system.

We have had Vector for over 22 years and have been very happy with their service. We had Vector out today to upgrade our system to cellular so that we can control our alarm and thermostats from our home in Florida. Mike was great and was very helpful and knowledgeable of the products he was installing for us.

I have tried to cancel for months... Called many times... rd I would receive a call. Finally did. He sent me an email with instructions. Did all that. Sent to his email which is not correct. Has been sent back to me. HELP. I need someone to call me **. This last email was from David **.

We originally chose Vector because they promised us good customer service, prompt service, and a TV when signing up. With that said, we have been experiencing the exact opposite. Customer service has been not been friendly or accommodating to our needs. The amount we are paying for this system is not worth. When the service techs come out they have been the only good thing. They are friendly, helpful, and caring. They seem to adjust or try to fix any problems with the company. As a family, we just feel that we got duped by the company and the only satisfying thing are the service techs.

Very pleased with the the system they installed. We have added to it and now are looking to expand it even further. All of the people are very nice and helpful. My experience with my salesman Tod was and continues to be great. Highly recommend.

We have had Vector in our home and business for several years. They have done CCTV for our business in several locations that we can monitor for a central location which gives us peace of mind. The security is great for monitoring our home and business. Very knowledgeable technicians regarding solving any problems that may arise.

I chose Vector Security because my brother is a sales rep. I was pleasantly surprised with how well they trained him in a quick amount of time. Chuck was my installer and he did a fabulous job explaining everything. The install was quick and easy. Very neat and clean. I am very satisfied with my experience and would recommend it to anyone.

We've been with Cain/Vector so long I don't recall why we first chose you. Service today was prompt and professional. Tommy ** answered all my questions and quickly made the repair. It gives me additional confidence in my Vector system, which has served us well for many years, increasing our safety and peace of mind.

We have a contract with Vector so we use them all the time. The service person came on time and completed the work as expected in a timely way. My only recommendation would be to be able to schedule the service more quickly as we had to wait 5-6 days before they came out. Thank you for the service.

We chose Vector because my Daughter had your security system in their home when it was built. We have been a customer for five years. The service is very good. We are notified by central station when there is a problem. We like the phone app because it lets us know when there are problems. The service technicians are very helpful when they are here.

Hugh was very polite and neat. He helped us on using the alarm and also sold us extra security. I would tell friends about you. Thank you for sending Hugh. If I need service in the future I would want Hugh to come out.

Vector has a good name in the industry. Jerry ** was very helpful in helping me choose cameras. Chuck did the installation. He was super! I appreciate the time spent by Jerry and Chuck. They are awesome.

Great customer service. Getting prompt reply is the best. Thank you April! No hassle and great customer service. I'm very satisfied. It's nice to get in touch with someone right away when you needed help. Thank you for assisting with my request. I appreciate it.

Very satisfied with the system and service, easy to learn and handle, great working system, friendly to use. Thanks to Jeff for coming out to the home and introducing us to Vector Security! Previous Comcast security was not reliable but Jeff helped us find a reliable company we can depend on!

We are having our old system upgraded. The installation of the new system was fine. The tech showed up on time and ready to work. He explained what we was getting and promptly began to work. When he was done he went through the online service and explained all the extras that was available to us.

John was very helpful today. He found programming errors that installer made and fixed them. Walked around house and found security issue with the install and offered to move and install glass break detectors. I found the new glass break was reasonable priced. John was very polite and I would recommend him to anybody.

With so many positive ratings and referrals, I'm glad Vector Security will be providing myself and my family the protection services we needed to feel safe and reassured in our home. The staff was so friendly and courteous and would highly recommend them to anyone in need of protection services.

Used Bayou security for years. Interviewed Paul ** and was so impressed with him that I signed up immediately. Canceled appointments with other companies. Have been impressed with the monitoring by your company. Hope to continue association on the future.

Vector was offered to me when I first purchased home sixteen years ago. All of my interactions with the staff and the technicians have been professional. I am very please. Vector was offered to me when I first purchased home. I have been very pleased with the service, the technicians and staff are always very helpful and professional. I would highly recommend this company to others.

Vector has overall been responsive since we have been customers. Tommy is a smart technician who has worked on our house before and I would request him again. The only negative I have is that it took forever to connect with someone on the phone. The hold time was way too long!

We have used Vector for years and have been happy with this company. Wayne is the tech who came today to inspect our system - he was very thorough and professional and, more importantly even, was congenial and polite. I was so pleased with his work that I have asked for his business card so that we may call open him again when necessary.

Installation was quick and thorough. The installer was on time and very professional. He explained the security system in layman terms. I would definitely recommend Vector to others. The installer was great, informative, and it was no pressure to buy other things that the company offers.

Vector purchased our previous security company. We have been extremely happy with the quality of the service provided by Vector - monitoring service is very professional. Staff follow through as promised, which is great. Service department is outstanding. Personnel are extremely knowledgeable, efficient and professional. We have been very impressed with Vector.

We have been customers of Vector for almost 20 years. We have been happy with the service. When we have needed service, the technicians have been professional. The most recent service was to check the system. The technician thoroughly tested the system. He was professional at all times.

I recently had someone try to break into our home. I reviewed Vector Security and ADT. Vector had the best bang for the buck. The salesman (KEVIN) seemed to know more than the others that we’re here. STEVE did an awesome job installing and made me very comfortable with everything. No complaints in any area of my experience thus far. Thank you.

Tech was awesome, very knowledgeable and worked well with me to get app on phone and showed me how it worked. Job was well installed. He was very polite and help us a lot with the system. I would recommend Vector to other people and family members.

We have Vector Security at our current house and are very happy with the service. So now that we will be moving, we called about a new modern mobile system. After talking with your representative at the new house we were happy to continue with your company.

I have been a Vector customer for over 12 years. First I was in Warren, Ohio and now I'm in Arlington, Massachusetts. I had a wonderful experiences with Jessica ** who is at the Wilkes-Barre Center. She provided me with a great deal of professional support with a lot of patience and understanding. She is very knowledgeable in multiple aspects of account management as well as Administration. Jessica was extremely thorough and spoke succinctly with knowledge and accuracy. I really appreciate the time she spent with me to go over any and all questions I had including some unresolved issues which she said she would follow up with and contact me shortly.

Vector was referred to me by a friend. My interactions with the gentleman from Vector today via phone were helpful and handled professionally. I was able To login to the vector website, change my password and Update my profile online.

Vector is always responsive to our needs. Frank is an asset to the company as well as the customer, in that he knows our needs and addresses them efficiently applying his vast experience and knowledge. We have worked with him for many years and hope to continue for many more.

Vector Security came with my new house. I was very satisfied with the installation of the security system. I also want to tell you that Agata ** was beyond wonderful in explaining to me how I would get my certificate for my insurance company. She was very personable and went through each step that I had to complete.

Vector Security is a reliable company that provides prompt and courteous service. The service techs are professional and explain what the problem is and what is being done to resolve the issue. I am very satisfied with this company handling the security services for my home.

I am very pleased with the service with vector. I had a oil stove which failed and the alarm went off and the service called me at work and dispatched the fire dept which saved major damage to my home. Also helped me set up my remote for another family member if I was not available. Thanks.

My mother has been with the company before it was Vector. The service has been A+ from the start. We've had multiple companies solicit their services over the years but would never change companies. You get what you pay for and it's hard to find quality service. We highly recommend Vector Security!

Ed and Todd were on time today to install this security system for me. I really like the fact that I can have multiple accounts linked together on the app itself. I think this new system is very neat since I can have everything wireless.

I chose Vector because they've been in business for a very long time. Because of that I figured they must be a very reputable company. I also thought the price was not bad in comparison with the value I receive. The Technician Bill was very polite, he took his time to make sure the job was done right.

Builder used Vector. Staff was very knowledgeable. She explained what the product offered very well. Now I need to make some final decisions on my end. I hope to reach back out to Vector within the next week or so with my final decision.

My daughter and son-in-law have Vector and recommended that I switch to Vector. The other system went way up in price. The installation went smoothly. My complaint is that when I was away my alarm went off twice but Vector did not call the name I had on contact list. We think the problem was due to severe weather in the area.

Use Vector at other location, have been very satisfied with service. Everyone is extremely professional. Always prompt and courteous and able to explain how system works. Would absolutely refer to friends and business associates, and neighbors. Always provide excellent service.

System was present. The system was here at the time we purchased the home. Technician that came out quoting job was very good. She did a good job explaining things. The install was smooth and professional. The price was right.

This was an add-on to my existing Vector system. The tech was very efficient and professional and arrived on time. His work was neat. It was a pleasure working with him. He added two carbon detectors and mounted them as the manual described.

The technician was very professional and informative, making sure to inform me of processes along the way. The technician made to test all the equipment, thus making sure everything is in working, functional order. I am fully satisfied now knowing that our alarm is fully functional and able to do its job and we can now rest easy at night, knowing we are protected.

Mike showed up during the time window that we were promised. He was very proficient throughout the entire install. He was very thorough with my wife and I when it came time to doing the demo. He suggested installing a remote thermostat for us to control our HVAC from our home in Hurlock. We have been very pleased with Vector service and their central station response time.

The technician was excellent and was very knowledgeable about the system in which he installed. He was very nice and patient with the boxes and other things in his way. He took time to show my husband and I how to use the equipment and even helped us download the app.

Both Ben and Chuck were extremely knowledgeable and professional. The work was done to my expectations. Chuck was very courteous and completed the work very quickly. I feel very comfortable with both men and would recommend Vector Security to my friends and family.

New Installation - We were referred to Vector by our neighbor after having to part ways with Alarm Force. We have heard wonderful things about your company and hope to have a much better experience than what we had with Alarm Force. Thank you for the excellent customer service so far.

I am a long-time Vector customer, I recently decided to eliminate my telephone line and contacted Vector Security to find out what I needed to do to keep my system working. The sales rep was very knowledgeable and easy to work with and let me know what I need to do. The installation technician was superior, efficient and knowledgeable. Got me up and running in no time. Can't be more happy. Thank you.

Derek was so helpful today. He upgraded my system so I don't need to use landline phone anymore. He explained to me that it was a better option and I can do a lot more with it. Vector has been great. I messed up by not calling them ahead of time. But they fixed it.

Two recent system activations. The technician checked entire system, replaced one sensor and batteries. Tested entire system to ensure everything was functioning properly. Johnston was thorough and courteous. Very professional service. Will recommend Vector to anyone interested in an alarm system.

We recently had a military inspector here at our warehouse and because we are not given a copy of the report that is required from your service tech, we had to call into your office and was not able to speak to anyone after being on hold for over 15 minutes. We were told that we could only e-mail your office. Unacceptable! We need to have the reports when they are due and be able to speak with someone when we call!

Happy with the service. Would recommend Vector Security to my neighbors and friends, and family. Everyone, from service to the operators answering the phone, everyone is very helpful and kind. We have been using Vector Security for over 25 years and plan on using them for another 25 years.

I chose Vector Security because a family member uses Vector and they have been satisfied. After speaking with your salesman Dan, I decided that Vector may suit my needs as well. My only hesitation so far has been the amount of time it took to be contacted to install and the serviceman was 45 minutes late with no phone call. Dan had called to check on the installation and called to see what the delay was.

I purchased Vector Security for my mom after someone broke into her house. We have been pleased with the service. I decided to switch from ADT and have Vector Security installed in my home because ADT continues to increase rates with no additional service.

Vector has been my alarm for years. My wife and I enjoy knowing that our home is secure when we are away. Today I spoke with the guy that came to service our equipment about upgrading our system. He was very knowledgeable and gave me a lot of info. I will be upgrading soon so I can control my system from my phone. Vector is great... thanks!

I continue to have great interactions with Vector staff. This is my second service call with AJ, and he is always professional, kind, and courteous. I would recommend Vector to anyone looking for a company to help them feel safe in their homes at a very reasonable price.

I have had Vector since 1997 and am very happy with its products and service. The response time is excellent. The technicians were very knowledgeable about the equipment and was able to explain each application in detail. More important is they were able to answer my very question and had much patience with me. My installation was very defined and the detail I witnessed was extraordinaire. You should be proud my Vector installers, Peter ** and Darius ** were exceptional.

The tech that came to my service call was great. The next time I need any service I'm going to ask for him. He was very confident with what he was doing. If all your techs were like this your company would be #1. Please pass this along to Tony.

Quality, reliability, performance, price all made selection of the Vector a easy choice. Many companies say they can provide this level of service, but most fall short. My experience with the service department, installation team to central station monitoring station has been a wonderful experience.

I have been very happy with the service and the customer service. They have always been very prompt in calling if there is A problem. The service people have been very helpful and friendly. I sure do miss Debbie. She was always helpful and pleasant. So far Vector has been a good choice for me. Tim seems to get along with customers well. He likes my dog.

Updated alarm certificate - Talked on a phone with Agata **. Thank you for your knowledge and quick response. Was a pleasure talking to you. The best customer service!!! If it everywhere would be like this- the life would be much easier! ;) Have a wonderful day!

Installation: Recommended by Mrs ** a neighbor. Sales person, Jeff ** was great. Jon ** was so nice and did a very great job. Hope that you keep him on staff. Very polite young man and cleaned up everything.

Switched from ADT to Vector. I want with Vector Security because I have it in my home. I've had good service with Vector and decided to have them takeover my business as well. The installation today was on a professional and I am really pleased, thank you.

The presentation by the salesperson and we loved everything that was offered to keep my family and home safe. When I called for an estimate, the company sent someone out right away. We also need a rush to get the installation done and it happened.

I have been a customer for 17 yrs. I chose it because it was locally owned and operated. I had a new patio door installed and Ricardo from your Poughkeepsie, NY office came to re-install the alarm. The door installers left a challenge for him by not leaving enough wire. Long story short, he is a problem solver and one of the most pleasant people I've met, which is rare today.

We called Vector due to the front window sensors not working. Apparently the sensors were too large. The tech saw this immediately and fixed the problem. Alarm system for the front windows is now functioning. Tech also suggested we get the maintenance plan which sounded like a good idea.

Inherited from Princeton Security Systems --Don ** retired and recommended Vector. Our experience with Vector over many, many years has been entirely satisfactory, including the installation of a whole new security system.

Changing motion detector batteries is NOT intuitive. I had a sense as I tried to wiggle the device off the wall that I should call in and get step by step directions before I broke something. Was lucky to get Danielle, who patiently waited while I assembled the required tools, and then walked me a step at a time (and there are MORE steps than you would think) through a perfect battery installation. Thank you, Danielle!

Upon arrival, my Vector tech assessed the problem with my unit and determined that there was a problem created by the install of Google Fiber phone. We had been contemplating upgrading to a new system that is not reliant on a landline phone. He explained the benefits and cost of upgrading our system and we decided to have the touchscreen 2Gig system installed. It was a smart use of our money instead of paying to repair our old system. We have been happy Vector customers for 10 years and look forward to continued excellence with our equipment and monitoring service.

Greg was very quick with the install and was very knowledgeable. Very happy with his service. We moved from Michigan and contacted a few companies, but Vector seemed to have the best deal and the best prices around. I am very happy that we decided to use Vector and will recommend to my friends and family.

We choose Vector Security because we have used them previously and been very happy. This time around didn't disappoint. They have all the latest technology. Our technician was very knowledgeable and walked us through every set of the set up and explained everything thoroughly. We would absolutely recommend to friends.

Jessica ** did a fantastic job helping me today. I'm new to this position & our company just went through some significant changes. She went above and beyond to help me figure out what was going on with the account and to get a new online account established. She explained some issues with the account. She was pleasant & friendly during our entire conversation. Thank you so much!!

James ** help us out in everything we needed. He set up the door lock and garage opener that was needed and made sure our apps work. He took his time and walked us through the app and made sure we understood everything we needed to know. He does his job above and beyond. I thank you guys for sending him out.

The technician was very pleasant answered all my questions. Informed me of all the new devices and services that can be added. I am a long time customer of Vector and have been very pleased with my service. Thank you for protecting me.

Great customer service. I called in today because I was not told I was going to be charged $85 to send a technician out. The awesome gentleman in the phone took the time to review my account and was able to waive the $85 service fee.

We have used Vector Security for about 15 years and have always been satisfied with the service. We just recently updated our system, adding the doorbell camera. We have experienced difficulty with the speed, and therefore requested service. The serviceman who came out spent a great deal of time, trying to get to the bottom of the problem, which most likely is related to our router, not a Vector problem. I really appreciate the time he spent in helping me understand the issues involved. I would certainly recommend the Vector company if asked by friends or neighbors.

John was very professional and knowledgeable of the equipment installed. He explained how to set up the system and access it online. The setup was very user friendly and easy to understand. Vector has made a very good first impression here. I am considering adding a system to my home.

We have been pleased with Vector and their company service, yes we would recommend their services, the service men were professional and polite, explained the process and cleaned up. Vector customer service people are always most helpful and prompt. We feel very satisfied with service.

Word of mouth, it's been a great experience. It was a true blessing from the beginning and the Hope Center is very thankful. And today was a great example of the quality service and maintenance that Vector supplies and your team is people friendly.

We have used Vector for over 15 years and are absolutely more than satisfied with their service. April ** is always going above and beyond for us both for our business account and personal. We appreciate all of their staff, their professionalism and need to always make sure things are done right. Will continue to recommend to anyone in need of a great security company!

I chose Vector Security because I find them very responsive. I have been with them for many years and will recommend them highly to anyone, because they provide quality service. I admire their efficiency, professionalism and concern for their customers.

Ed, Todd, and Nick worked hard on the job today. Ed explained why the garage door openers wouldn't work with a garage door motors and let us know that they had to get the right ones in for us and that they would be out after they get them in. I am very please with the timely manner that we were able to get our system put in.

System works fine, experience through my move was not ideal. Took a long time (2 weeks) to get system installed at new place. I had to follow up several times by email to get it scheduled. Also the day of the reinstall the tech was somehow sent to my old address!? Install was easy and tech was very friendly.

Outstandingly profession job of upgrading our protection. Not only was great care given to our protection, but also to the placement of the protection devices. Technician couldn't have been more accommodating and knowledgeable. Great communicator. I would recommend anyone to have Greg install their system.

Working with Peter was excellent today. I was able to work from home comfortably while he installed the new automated lock for me. He was very timely and efficient and I greatly appreciate his service. He was also very helpful and clear on how to navigate the new device.

The system was already installed when we moved in 15 years ago. Would recommend vector security systems to any of my family and friends. Service department has been outstanding. They always treat me with courtesy and professionalism. Monitoring station always are helpful.

I am a long time Vector customer who is very happy with the company. I recently replaced two of my doors, so I needed to replace the two sensors on them. Scheduling the appointment was easy and the tech came by on time and did the job quickly and neatly.

Very good service. The technician gave me a call before he arrived and showed up at the time I expected. The service call was one done pretty quickly and everything seems to be working fine. He also gave me information on other products that I might want for the future.

New installation went very well. Tech was friendly and informative. Chose Vector Security by talking to a friend who had just had a system installed. So far a good choice. I feel my husband and I will rest easy when we are away that our home is secure.

I have had Vector over 4 years and I am very satisfied with system and service. I have recommended Vector to my sister and would continue to recommend Vector to other people. As far as any service calls on system I have been very satisfied with service.

Jeremy ** was very helpful in diagnosing our home security needs and provided us with a comprehensive, cost-effective solution. Greg was able to give pointers on the best way to use the system. He was able to continuously educate us on the system, so we were comfortable as soon as the install was complete. Great staff! Great company! I highly recommend Vector.

Vector was here when we bought the house. We have maintained the service. The overall work of the technicians has been excellent. They are responsive, knowledgeable, professional, courteous, and friendly. We feel that our home is very secure both when we are home and away.

I have been with Vector for about 15 years. I would recommend to family and friends. Service has always been on a very professional and timely manner. Monitor center is always on point. Service rendered today was very good, friendly and helpful. I recently had my system upgraded to a newer system.

I have a customer of Vector Security for approximately 19 years. During that time I have received prompt, courteous and efficient service. My technician today was Del. Del located my problem immediately and fixed it with professionalism, and good humor.

Service is great and Matt (Tech) is always personal and professional. Used Vector at our last home and immediately had them install a system in our new home. Would recommend to anyone interested in home security. Happy customer.

Vector is the security company we already have. Gentleman came and explained to me that we could use a remote instead of installing another key pad saving the company $75 which means a lot in this day and age. Very well spoken and helpful in every way.

I meet with Greg, Ed and Todd on the day of the install. Very pleased with the walk -thru on what was going to take place and they checked with me on any possible changes I may have. Once work was completed and they showed me how the systems worked I was updated and good to go. Thank you, job well done!

Most popular system. Tech was on time, very efficient, and helpful in explaining how the system works. I would definitely recommend Vector to family and friends. John seems to be very knowledgeable on our alarm system. The tech looked very professional.

The technician Scott that we had was excellent. The phone service could have been better. The error message we had said the problem was with the backup battery, so I then had replaced the secondary battery instead of primary system backup battery.

I moved to Naples from Kansas City June 1st, residing in Marbella Lakes. Mr. ** came out to connect the system in my unit. Unfortunately, through no fault of mine or Mr. **, there were some challenges with this installation. At all times, Mr. ** was extremely knowledgeable, offered options and solutions, was extremely pleasant and completely professional. The installers are the face of your organization to the consumer. Mr. ** certainly belongs in your asset column. I hope he will be recognized for his efforts.

I have never had a bad experience with Vector. The servicemen have always been very helpful and thorough in their inspection and replacement of batteries, and the call centers always calls so quickly when we accidentally set it off. Thank you!

Tech called before coming, and was on time, which I appreciate. He quickly diagnosed and resolved the problem, which I also appreciate. He was very professional and came with all the tools necessary to complete the job, he even had on shoe covers. It's great when you don't have to reminds the techs to put them on when they enter your home.

Don **, our technician, was courteous, on time and efficient. He was comprehensive at explaining the problems we had on our system. Offered options to fix the problem and made a recommendation based on his experience. One of the best service calls I have had in a long while and was very impressed. Thank you.

I just wanted to share that I was truly pleased with the professionalism that was represented with my service from Vector's employees. First and foremost, Mr. ** was very patient and kind who checked and double checked every window and entrance points of my home and then gave me his recommendations to upgrade. Thank you **! On installation day Dan came with excitement and enthusiasm at 9 am ready to do his job with zest. I can tell in his spirit that he just loved his job. Thanks again guys!

I have been with Vector Security since 1990. I have been very satisfied with the service. I'm called every time there is a problem and they quick to respond with a solution. The technicians are very nice and try to make sure everything is working properly even when they are not there for that issue.

Had many problems with ADT. Switched to Vector years ago - no problems since. Smoke alarm is very sensitive and unsure of why it went off. Service call was to put it back up and re-engage panel. Also added door lock and two cameras!!! Unplanned but too good of a deal to pass up.

Ed and Todd worked hard and quickly. They had to run some wires since we kept the fire system on the old security panel per code. They didn't seem to have any problems with anything that dealt with the security system. I am also looking forward to getting security at my own house.

I have a service plan with Vector Security so when I have a problem I like being able to call them out for analysis and repair. I have had Vector for 10 years and I think this past year I have received the best customer service from Vector when compared to prior years. The current service tech was knowledgeable and best of all fast. Thanks.

Thanks so much Vector for your great service. People are great to deal with. Techs are knowledgeable in all they do. Sets my mind at ease to have a great working system. I will stay with Vector. I tell all of my friends about it. Well done guys. Thanks for your quick response to emergency alarms.

I chose Vector because the company serviced a home I owned in Maryland. The service provided was for my mother's home at ** Wash, DC. My mother passed away a year ago. I've been attempting to cancel service because the home is going up for sale. My first experience with customer services was interesting. However, I feel very confident that my interaction with Rashard, Sally (I hope I spelled her name correctly) L.T. and a fourth young lady (who's name escapes me at the moment) will be successful in the handling of the account. All four of the company associates were extremely polite, professional and helpful with excellent phone skills. My earlier conversations with other associates, I got the impression that they were somewhat annoyed.

Today I had Daryl at my house in response to a service call I placed. He called ahead to confirm our appointment. I appreciated that gesture. He was extremely knowledgeable about the system I have and was able to identify the problem immediately. He had the new battery in his truck I needed. He replaced it and now I am good to go. Daryl also took the time to explain the two Service Options available to me. We have been very pleased with Vector. This is my 1st service call ever. Thank you.

We compared 3 different companies and found Vector to offer the best price for the service. We are very pleased not only with the service, but found Michael to be very clear in explaining the process and very professional. We would highly recommend.

Found through internet, and pleased with sales call and installation. Juan was excellent in working through the sales process, and Jeremy was very helpful in the installation process and helped us understand the system and presented us with optional hardware.

I have used Vector Security alarm services for several years at both my business and my home. I have always been extremely satisfied with the service they provide. I have been approached over the years by some of their competitors but my answer is always the same. "No thanks! I am totally satisfied with Vector Security!"

Vector was recommended by my realtor. I was satisfied with the service and with the products offered. The ability to add additional features is a plus. The technicians were professional and courteous. Everything was satisfactory. I will recommend Vector to friends and family and look forward to my new home security system.

We have used Vector several times in the past. In fact this time once we added to our home on we added another house and a business. As we were signing up for the service we were told by the installer that it would be a two-year contract. As we were leasing the house for two years that fit well with our plans. Now 2 1/2 years later upon moving we now find it was a 3 year contract because it wasn't written in in the original contract. We are on the hook for over $235. In addition I wasn't given the opportunity to speak to a manager as requested. I should have checked the contract. However having used Vector in the past I had a level of trust that it will be done right. In fact I have referred my family and friends to Vector. All that will change now and I guess that's what the internets for, to warn those to make sure they don't have the same bad experience.

Michelle ** provided excellent and prompt service. She was polite, understanding and very professional. She took care of everything with minimal interruption to me, the customer. I would highly recommend Vector but Michelle is a true asset to the company.

I'm moving, and I have called Vector Security 3 times and was promised a callback to close out my account. I've handled every other utility with a simple phone call or online request. This has been going on for over a week! This is UNACCEPTABLE!!! Based on this experience, I will NEVER recommend or use your service again. There are plenty of other security companies to chose from. You've lost a good, solid paying customer for good. I WANT SOMEONE TO CONTACT ME TO CONFIRM THE CANCELLATION OF MY ACCOUNT. My account is automatically paid from my bank. I am not paying for this service for a second past midnight July 31, 2017. Today is Thursday July 13. I will contact a corporate officer tomorrow afternoon if I do not have a response by noon CST tomorrow.

I needed help with the procedure for getting on to cloud control to set up my boss' phone for access and I forgot all the details from my rep, Chris ** who is no longer at your company. Danielle made it EASY. Reset my info and walked me through it. Followed up. Fast. Efficient. Friendly. Excellent.

Reliable service, quality products and the experience and professionalism of the technicians is great. Also I received a high level of quality when dealing with Vector Security's sales department. The quality of the service definitely outweighs the cost. Great company.

Realized at midnight that open zone was CO detector in basement. Called service. Spoke with Josh, who was very caring and conscientious. Really appreciated his attention to our safety. Could not have wished for a nicer, more professional service person. Very grateful and satisfied.

My husband & I have been in our new home for 2 years and we have had Vector Security from the very start. When we got our Vector Security we felt like we moved up to 20th century. We have access to control our alarm panel, thermostat, and also lights that we can control on our smart phones...which a lot of other competitors don't have. Which also helps save $$ because you can control away from home. Also Vector has been very consistent with service, customer service, technical issues and very important good relationships between customer and business. Mary ** is an awesome saleswoman that is always willing to help with anything! Andrew is energetic and friendly technician who I will be requesting if we have any problem or doing any more upgrades in the future!!

We have had excellent service with Vector for many many years. The technicians are always on time and clean up when they are finished with the service call. The Service technicians have always been well knowledged in their profession. Great job.

We recently relocated and chose to continue service with Vector. The Raleigh NC office helped coordinate our change of service and did an excellent job. Our salesman, Stacy, was wonderful. Very professional and knew all about the system. Installer, Andrew, was smart, quick and friendly. It was a great experience from beginning to end.

We have had Vector Security for years now, and the experience with the company has been great. The technicians have always been helpful during services needed for the home, and we are always kept informed about the new products that are offered. We are always contacted in adequate timing when the alarm is activated. Vector Security is the best security company we have had thus far.

Was very nice, took care of everything very well. I've had been having trouble walking so I need a key fob. I appreciate you all taking care of the problem so quietly. The guys even play with my new cat. I would like Dexter to be the one to help me forever.

Our company has used Vector Security on multiple jobs; however, the disconnect between the main office and the local office seems to have caused serious billing issues. I'm constantly speaking with the main office about invoices overdue but never received, incorrect invoice amounts, and lack of description on the invoices. "Add on residential" is not a description of the work done. The people who do call from the main office, such as Janette **, are rude when they call. I can't pay an invoice I never received. I must say that even though she was rude, she is providing me more detail about the invoice. I've also gotten invoices that were voided and corrected with another invoice but never informed. We use your company because the work is done well, but when it comes to the billing system, it's a disaster!

Was very happy with the way Ron ** explained everything to me before we purchased unit. Mr. ** was very helpful with his follow up. The tech who installed the job Dale ** did an excellent job and was very helpful in explaining what she was going to do and how she was going to install. She made sure I knew how to operate the unit before she left. Very pleased so far with everything.

The thing we appreciate most about Vector Security is the prompt customer service. Also, when the technicians come out, they are very knowledgeable and courteous. We would definitely Recommend Vector Security to all of our friends and neighbors! Thank you Vector Security!

Agata ** was a great help and was able to get me the information I needed quickly to get my alarm permit. She is a very helpful customer service representative. I was able to login online and get the permit immediately.

I met with Ed and Todd Wednesday Morning and they both nicely introduced themselves to my wife and I and went over everything they had planned on doing for us and asked if we had any questions. They answered many of our questions and did a great job at completing the (install) work.

We have had Vector Security for many years and have always been very satisfied. We have the peace of mind to know that if we need help because of a burglary or a fire, we can count on Vector Security to be there for us!

The installation was quick. The technician was professional, well-mannered, and personable. He was on time and had wonderful manners and good experience with the product he was installing. He knew about the product and the various features that is included.

Arnaldo was very friendly, great customer service experience, super friendly and interact with his customer very well. I would definitely recommend him to anyone else. I've had Vector Security in my home and my mother's home as well and I feel safe and secure at all times possible when I'm at home or not. Love the company so far and never had an issue, they are very helpful and I appreciate the service.

We were advised by our builder to get Vector Security. We have had the system about 6 months. We like the added features like the cameras, door locks and doorbell camera. The service end is very good and reliable. The technicians make sure all is ok with everything that we have on the system.

I am a long time customer and was in need of an upgrade. Our salesman was great. He explained all of the services that were available. Our install technician was great as well. He was very professional and did a clean installation.

We started with one location and now 3 have had burglar and fire systems installed. The install had minor hiccups, but the customer service response to those hiccups was exceptional. Especially Chuck **. He was responsive, timely, knowledgeable and courteous. We ultimately decided to give them our security camera business at one of the locations based on our interaction with Chuck. We have really been pleased and look forward to a long partnership.

Had no problems with the system but when we do Vector comes and fix it without charge due to warranty. Now at the first of the year there is now a twenty five dollars drive fee. I don't agree with that.

Vector was chosen by the builder of my home 20 years ago. I have been satisfied with the service throughout that time. I believed I needed to update my system and chose another company because of their lower rate not realizing Vector may be able to match their price. Not certain they would have upgraded my system. I'll give the new company a try - we'll see.

I worked with two Vector representatives today to help set up a guest user for a few days, and both ladies were extremely helpful, understood what I was trying to do, and helped me to set up the guest code. I have been so happy with the Vector service I've received, and am so appreciative! I would highly recommend Vector Security to anyone looking for a great alarm system, with amazing customer service.

I have been a custom of Vector for many years. Added water sensor and replaced malfunctioning thermostat. All systems were tested and are working. Installer was very knowledgeable and professional. I would gladly recommend Vector Security to my friends and family.

We have been customers for quite awhile. We left ADT after 3 years of being their customer because they kept raising the prices they charged. We started having difficulty with our system and I called Vector and found out that we had the service agreement all along. I also was concerned with the price increases. The representative lowered our monthly cost and set up for a service call. Jonathan ** came to our house today and did all the service needed. He was great, even helping bring in groceries!

Previously used Vector. Excellent system and extraordinary customer service. The products are superior to the competitors. Professionalism demonstrated by everyone that I encountered. Interactions with the team made me feel that I was getting the best value for the cost and that the service team and salesperson will be available to answer any questions that may come up later.

We chose Vector Security because our family uses your services at their business. Having the knowledge and understanding of a safe home is very important to him knowing we are safe when he is out of town. Amazing techs and very knowledgeable about services. Outstanding customer service and manners.

Updated security service - I had a friend that work for your company & your prices were reasonable. (David **) a sales representative, did a fantastic job representing your company. He was personable and I never felt like I was receiving a sales pitch. Moreover Matt the technician went above and beyond his job to make sure I was a satisfied customer. They both deserve commendations for their dedication to their craft.

I was already a client and installed new windows in my resident. I decided to have an wireless system installed along with some upgrades to the system. My interaction with the Vector staff was excellent!! Everyone I came into contact with was polite and professional. Everything was great.

Vector was referred to us by several neighbors for their responsive service and reasonable pricing. We have been pleased with all service technicians and phone operators and feel very comfortable trusting vector with our home security. Each time we have been called by vector because of an alarm being tripped, they have been very helpful and calm.

I chose Vector Security because they have a local office. A few friends of mine suggested them. The sales rep was non pushy and straight to the point without the "sales man" approach. The tech was very friendly and professional. He did not leave until I knew how to work everything with my security system.

I originally used Vector based on my builder's recommendation. I have no complaints, they have been very responsive on the few occasions when we've needed them. The service tech has been great, on time, very informative and thorough. I would definitely recommend Vector to others.

Vector was the preferred vendor for the builder on our previous house. After moving into this house 5 years ago, we contacted Vector to upgrade the existing system. Monitoring and customer service have been great over the last 12 years.

Excellent experience. I chose Vector Security because I didn't want to go thru my local cable company. Vector has a trusted reputation in the City of Richmond and that is important to me. My salesperson, Mary was amazing. She didn't pressure me at all, worked with me regarding budget, and was careful to go over anything I had questions about. My installation person, George was also outstanding. I even wanted a different lock color and he accommodated that. He was humorous, efficient, and very professional. I highly recommend Vector for your home security needs.

My security system is very outdated over 10 years old and I've had lots of trouble and was having a hard time getting it serviced. I actually called to cancel your service but was called back by a very friendly agent named Tracy who is upgrading my system and getting the install complete this week while I'm on vacation. She actually saved my account and I am a very happy customer now!

Great experience, well educated about alarm system. Well mannered didn't mind kids all over the house. Went above and beyond what needed to be fixed to make sure everything was the way we wanted. We clean when replacing items and cleaned up after the work was done. Ask permission to go into each bedroom.

Upon review of market comparisons, I chose Vector Security due to implementation of current technologies, local presence and price point. In addition, Vector seemed to have positive customer reviews from the limited consumer information available. Online presence is very important as Vector's professional website and intuitive end user platform are competitive with other reputable corporations. Lastly, Vector sales and installation staff were both professional and personable making for a positive experience. I would recommend Vector Security.

Our community was serviced by Vector during construction and we have received good service since inception, 2003. Interaction with call and field service staff has been great with prompt response times. Service technicians provided prompt service and answered all questions.

I choose Vector because we used them with our old house and enjoyed the service that was provided. We have used for Vector for over 7 years and are very satisfied. I was very happy with the techs that installed our new system today. Both of them were very professional and informative. They answered all my questions and took their time to make sure I understood all the features. I would recommend them to anyone.

Excellent installation. Ryan arrived on time, professional, he knew what he was doing. Completed the installation in a timely manner and showed me how the system works. He reviewed all of the settings on the webpage and on the phone app. I would recommend Vector Security and their employees to friends. Thanks.

So far we have had a great experience with Vector. They have been very responsive to all of our issues. They always contact us when appropriate and the service calls have gone well too. The employees are personable as well. We would highly recommend this company to others. It is a good value as well.

Previously installed in the house. Needed service on the smoke alarm. John was very kind and polite. I would recommend John to anyone. He looked and acted very professional. Vector seem to be a very good company to deal with.

I chose Vector Security because of a past experience. Their customer service is outstanding, always have an answer to any problem. The products used in 2 camera installs, 3rd being planned, are well developed, full of features, and easy to use. I haven't had any major issues with these products. For security, the products are some of the best I have used. Great web interface allowing full control and easy access.

It went very well. The tech was very helpful. He trained me. I'm very satisfied with the services. And I will definitely recommend this service to a friend, and family. I'm so happy with my new system and I feel secured, thank you so much.

We chose Vector because it was recommended by a good friend. Only question I have is if Vector showed problem (smoke detector) at 6:01 pm why didn't we get a call until 12:30 am? Customer service was good, but initial call was delayed.

I needed the alarm certificate to get my insurance discount as I recently changed my insurance company. Ágata ** received and processed my request ASAP. Very efficient too and diligent. Good customer service. I would definitely recommend Vector Security to all my friends.

Great experience with a service call by Greg. Needed another device added to my system. On time. Very knowledgeable. Will definitely recommend. And recommend to friends. He knew his products very well. And set up the install perfectly the first time.

John was very polite and courteous. Had a no quit attitude trying to get cameras back online even after my internet company couldn't help him. I would recommend John and Vector Security to anyone interested.