Vector Security Reviews

From the bottom of my heart, I really appreciate the excellent customer experience from Vector Security. I couldn’t be happier with the service provided in an exceptionally timely manner. The technician was on time and very thorough. I love the phone app where I can access my system and see my doorbell camera.

I have been a chat of Vector Security for many years, and to this day I couldn’t possibly be happier with the outstanding customer service and great system. It makes me feel very safe. William did an excellent job with adding my cameras and showing me how to use the app on my phone. Very satisfying experience.

My garage door would not open/close when using my Vector app. It was the cause for angst as I have a 92 year young Mother at the subject property. I have had to allow EMS access via the garage if away from the home and I was bothered that I couldn't take care of my Mom in the manner of which she deserved. After a few tense conversations with Vector, Joey was dispatched to my home, diagnosed the problem, and successfully repaired it in short order.

I have been a customer with Vector Security for 7 or 8 years and I only have good things to say about them. Customer service is always excellent. The technician that has serviced my alarm system is always polite, thorough and makes sure everything is working before he leaves. Thank you for the great experience.

I would like to say I received excellent service from Nick today. Nick took his time and made sure the alarm system and the 2way feature of my alarm system works efficiently and correctly. Anyone else would have given up after 2hrs and a half but Nick made absolutely sure my 2way and alarm system works satisfactory!

Have emailed and talked to Chasidy ** several times and she has been wonderful in answering my questions and getting back to me real quick. Berno ** was wonderful when he came out to do the inspection on our Alarm system. We are just waiting on a couple of things to bring our office up to date. It was a great pleasure to talk and work with everyone.

We had two issues on our Vector Security system. One was a low backup battery and the other was a non-working doorbell camera. Your technician, Brittany ** was so kind, patient, competent and professional. She was able to correct both issues with her expert instructions over the phone. I told Brittany she was amazing and deserves a raise and hope you give her one. Employees like Brittany are hard to find.

I have a lot of respect for Sir ** for his level of workmanship. I’m born and raised Jamaican and I have only been here in the States for about 2 years. I really appreciate his timely manner. As per requested for him to arrive at 9am. He worked diligently on my behalf to ensure that everything was completed in my name. He did a great job.

I don’t recommend this company. They will take a loan out of your name and not notify you. And then when asked about it. They will tell you, you’ve agreed to finance through Vector. But will not disclose what that means exactly. So now my husband and I have a $4,000 loan taken out with Aqua finance. And we did not know anything about this. Our credits have been affected greatly! The sales person that came to our house, did not mention not once about a loan being taken out in our names and how much it was going to be! All we were told is the price difference if we choose to finance through Vector.

We have been customers for years. Vector has installed a new fire alarm and security system in our home. Jeff did the installation and he is great - very helpful and knowledgeable. We are having no problems now. Vector is fast to respond when the alarm goes off. We highly recommend Vector! Thanks!

Our daughter recommended we use Vector Security for our home security system. Now, we've been highly satisfied customers for over 2 years. Today, Brittany ** explained why I was having trouble recording animals with my cameras and then helped me adjust my recording settings which resolved my problem. Thank you so much.

Nick was very patient with me regarding answering any and all questions I had regarding the new alarm system. Nick was professional, friendly and installed the new alarm system neatly and clean. Nick took his time in explaining the Vector App and showing me how to operate the App and all its features.

I contacted technical support for help reconnecting 2 of my cameras following the loss of internet yesterday. Brittany helped walk me through several steps to get everything back online and to update our software. I was unable to do this on my own. She was very clear with her instructions and very patient.

I’ve been a Vector customer for over 15 years and any time I’ve had issues with either service or equipment they have taken care of it. My technician (Shawn) is and has been very knowledgeable and reliable when promising service. He goes out of the way to ensure the system is functioning properly and that he’s completed the job. He’s the BEST Technician I’ve had from Vector!!!

After deciding to have a system installed and after much research, we chose Vector Security. Ethan, the tech was prompt and very professional. He is very knowledgeable and explained everything thoroughly so I did not have any confusion on the panel! I highly recommend Vector and especially Ethan to my friends and family and would not hesitate to use again if needed.

Nick was a great technician and one of a kind. I had rescheduled 2 times with him the past week as I drove from Virginia Beach area which is 21/2 hours away. Both times, Nick was patient and understanding and rescheduled me with no issues nor pushback. I made the appointment today and I was impressed with Nick’s professionalism and he took his time to install everything neatly and answered any questions I had. Great job Nick!!

Nick done an excellent job in working on my alarm system and activating my alarm system. Nick showed up at my home on time and ready to get the job done. Nick checked over every device and my panel. He tested everything and also answered many questions I had regarding the alarm system and he was professional and friendly.

We chose Vector as we felt they gave us a complete picture. Our install was flawless. The men were courteous, professional, knowledgeable and a pleasure to have working in our house. The installers were extremely meticulous. They explained everything we needed to know thoroughly. We would highly recommend the crew that we had.

Had this 3 years, would have given good review. HOWEVER... I am having health problems and moving to Fl. I read the big type on contract as “Rate” was locked in for 5 yrs. When tried to cancel, told look at little print, you are locked in to PAY for 5 yrs. No matter your age or health. Telling everyone in my area & they are passing word.

The smoke detectors in my home were due to be replaced so I contracted with Vector who is my alarm system vendor. The technician arrive on time, was very professional, did an outstanding job of installing the new detectors, assuring the system worked as designed. The technician was very helpful in answering all of our questions pertaining to the system,

Nick was polite, expert and a pleasure to wok with. You have a great representative for your company. We think he is great person. You ought to keep him and give him a big raise. That is all I have to say as Nick provided a professional service in upgrading our alarm system and making sure that everything works properly and we understand the new system.

I called to speak to a technician regarding a problem we were having with our doorbell. Brittany ** answered the call. Brittany was very patient and extremely knowledgeable. She walked me through several things to try. With her expertise at troubleshooting, we were successful in fixing the issue. Brittany gave me exceptional customer service today.

Showed up on time, speedy. Courteous and professional service., Seamless installation. Spent the time to ensure complete understanding of what was installed, how it works, how to disarm, safety features, phone apps.

Aj was super helpful and very thorough with repairing my system. He also checked every sensor in the house (windows, doors, fire and CO2 alarm.) He showed up in a timely manner and presented his badge upon entering. I would Highly recommend Vector Security! They call every single time my alarm goes off whether it be a false alarm or not. They take the proper steps to verify my security code so if something were to ever happen I would feel super safe.

Nick was very professional, knowledgeable and went over and beyond in installing my alarm system. Nick was also very thorough in installing all devices, my keypad and running the new doorbell wire relocating my doorbell wiring for a better view of my front yard and driveway. Also, Nick was on time in his arrival as well.

I have been with Vector Security for many years. My recent interaction with Operations Support was very frustrating. I was locked out of my online account and passed to 5 different personnel that were unable to even locate my account! My issue was finally resolved with the professional support of Maimuna. She went over and above to disentangle the situation and provide superior customer service support to resolve the issue. If she had not taken the proactive step to return my call, I would have wasted a great deal of time trying to clarify a very basic issue. Thank you Maimuna for your tenacity, efficiency and professionalism!

You do not want a review on this particular instance. The people I talked to were very nice. It took over a month to get this certificate calling every week requesting it. I was checking my email messages as well as junk messages daily for it. It took me speaking to a lady setting up a tech coming out for my smoke alarm to obtain this certificate. She notify the person responsible for sending the certificate on my behalf before I received it. Bless her! The gentleman responsible for sending it evidently made a judgement call that this was not important enough to handle. It was very important to me. I think he just marked it handled each time the request came through. I hope I don’t have to go through this next year. Otherwise I’m very pleased with Vector. You can tell. I have had this service with you a long time. I was just about ready to hang it up after calling every week to check on it for over a month.

Nick was prompt, worked hard, he has a kind attitude and professionalism. If I need any assistance regarding my alarm systems in my homes, I would like Nick to come out and complete whatever work that needs to be completed. Nick has a great customer service oriented attitude and I can tell he loves his job and his profession.

This man is a ultimate professional. He is everything any corporation would love to have representing them. Nick is knowledgeable, hard working, polite with a joyful persona. We feel so lucky that he was our technician. He installed everything clean and precise. Nick expo everything he was doing and also suggested additional items to enhance my security. Job well done!

Vector Security has been highly recommended by many residents at Valencia Grove. Roslyn was very helpful and informative and answered all my questions. Rodlyn returned all my calls in a timely manner. I feel very safe now that my home is protected by Vector. I will highly recommend Vector to my neighbors.

Vector Security has very good service. I have been with them 16 years. They send the technician A.J. who does a very good job. He does it quickly and efficiently. The people I talked to on the phone were excellent. They are very polite and they always answer all of my questions. If anyone asked me about security, I would tell them to go to Vector.

I am handicapped and I can not get to the keyboards fast enough to disarm the system and cannot set it in time to exit through the front door. So I don't use it. I told the sales person I need one for the front door. I did not get it. I called about this and still did not get one for the front door.

I was having some problems with my cameras. The people at the main office were very nice and they let me know that there was an opening in their schedule to have the problem resolved. The tech came to my house and fixed the problem promptly. He spent the time to test my entire alarm system to make sure everything was working. I'm very satisfied with my experience with Vector Security. Thank you!!

Nick was wonderful - He was professional and easy to work with - very helpful in setting up our system. I would definitely recommend him for friends and family. I appreciate him taking the time to tell us about the front door key lock. End of the day, I’m satisfied with Nick’s service and the new system from Vector Security.

I’m a customer already. I actually was with the different alarm company, but it didn’t work out, but I’m glad that my family and I have Vector Security as our security provider. I felt so bad for the technician because he had to go behind another guy from the other company and it seemed to be difficult but because of his resilience he was able to complete the job for my doorbell camera and my side camera outside. Also helped my son and I to get logged in because we forgot our passwords. Once we were able to see the cameras we were very impressed. He did a very good job. Thanks, Clifton.

Called Stephanie **.. several times and no call back. Trying to confirm a set delivery. I've been a Vector customer for over 30 years. What is going on?? I am adding a new addition to my building and trying to connect with Stephanie.. Please have her call me at **.

Frank was very knowledgeable, professional and courteous. He explained step by step what was the issue, common causes for this issue and advised on what could be done to remedy the issue.

Nick is very professional and knowledgeable. This is the second install he has done for me at different addresses and he always does a great job. He knows what he is doing and explains everything in a way I understand. He is always on time and does the install in a timely manner.

I was recommended by a relative to get Vector Security because they had for a while and they happened to mention that your company was better than any of the competitors. I’m not sure what the difference is in comparison because I only dealt with vector security but I have to say that it was a very satisfying experience. The technician worked diligently and I got a chance to see hands on how the wires were placed. It was done very professionally and the view is a exactly where I want them. Great job.

I have known Nick for more than 18 years when he was with ADT. Nick is like family to me and my family. He installed my ADT system back in 2006 and today, he’s taking that old ADT system out and updating my alarm and old cameras to Vector. I can speak volumes to Nick’s professionalism, great personality, clean work ethic, and all around awesome character. I would say to keep treating Nick right as a company and you all have a very valuable asset in Nick! Also, thanks to his partner Joey for helping out with the alarm and camera upgrade as well. Joey was fantastic and a hard worker. And he has a great attitude as well and as a company, I like Vector already and the new alarm system and new cameras!

Well known national firm is why we went with you. Our experience has been MISERABLE to put it nicely. We installed you in 2 of our homes. Your customer service is non-existent. Can never get in touch with a real person after uncountable calls. Now you sent us to a collection agency with no communication!!!

I called today 9/3 and was on hold for approximately 20 minutes for which I had to hang up. When I got the chance to call back recording came on where I left message stating I had gone through process of troubleshooting our security doorbell and it still wasn’t working and could someone call me back, well needless to say I have not received a callback. I have been a Vector clients for over 15 years and your customer service is the worst that we have ever dealt with!

I had to cancel my service with Vector because I could not get your company to come out to repair a faulty motion detector. I started calling on July 21st advising them I was scheduled to have cancer surgery and needed this repair done ASAP. I was getting false alarms. They advised me it would be some time late August. Therefore I had no choice to cancel monitoring service because of the false alarm.

By far the worst service and customer service I’ve ever experienced. I do have a 30-year-old system at my house. All they do is keep raising the price and the service just keeps getting worse and worse. I’m definitely looking at doing a different service because their customer service is exactly what I rated them is zero. Stay away from this company.

It's impossible working w/ Vector. I've called several times to cancel but you all keep hounding me about cameras that never worked right. it's all documented. When I still continued to pay my bill it took up to 30 min and beyond to get my call answered. I just want to be done w/ Vector and I can't even get help with that.

I have been calling to get assistance with resetting my password for my security computer. No one has returned my call. My facility experienced a power surge last week and my password is not working. Please call me @ ** or email me at ** asap. My account number is **. Thanks.

Totally amazing service by very professional and respectful team at Vector Security. I couldn’t be happier with the customer service that I received from the sales rep to the installer. I love the app with the capability to monitor my property remotely and see my cameras from anywhere I may be. That does it for me!

An absolutely outstanding job and impressive products! With my security needs, Vector Security was a no brainer. I am very excited about the service that I am receiving and the very knowledgeable staff and technician that came out. I would most definitely recommend Vector to anyone in need. I appreciate everything.

I have utilized Vector Security for many years and very satisfied with the service provided. They have always been very prompt with the service and on time. I would recommend their services to anyone and look forward to many more years with them. I will be looking to upgrade my system soon as well as the technician has provided new system information.

From start to finish, the entire process with Vector Security was effortless. I am pleased with the work that was done and the service that was provided by this company. William was awesome with the installation and the customer service department was also very helpful. Ten out of 5 stars!!! Thanks a lot.

We had a great experience with Vector and our technician Antonio. He was prompt, professional and really took his time to explain the system and answer questions. The system seems easy to use and we really appreciate his help! Vector was really easy to work with and we look forward to working with Vector and Antonio both. Thank you!

Words cannot express the gratitude that I have for the wonderful folks at Vector Security. Service is second to none, and the staff is so friendly. William did great work with the installation of my security cameras. So very appreciative of his kindness and work ethic. Would definitely recommend Vector.

Unfortunately I had a very busy day at my office today, I really didn’t get a chance to act to interact with the technician. I was only able to show him where I wanted to install my cameras. But just before everyone was going to take their lunch break. He told me that everything was going fine except for one issue and that was getting a wired down for my second camera. I did respond to him that if you can get it that’s OK, if you can’t don’t worry about it, but I see the Clifton had other plans in mind. He worked diligently and he figured it out. I was very impressed with his level of commitment to me as a customer to make sure I was going to get what I paid for. He did a great job even though it was very difficult due to the extreme heat.

My experience was top notch from Frank the salesperson to Curtis the installer. Vector was reasonably priced for the technology and coverage compared to other vendors. I would have no problem recommending Vector and their team to any friends and or family. The reputation of Vector was key to my selection of the company

Good morning. Apparently I had a situation that took place where a person showed up at my doorstep posing to represent to be someone from your company. 81 years old not even thinking about it. But once I was finished talking, I noticed they never showed me a badge. I thought it was a scam. I called Vector Security and they told me not to worry. They will have a technician come out and check my system. Clifton was very professional, and I felt comfortable because he presented his badge and introduced his self and told me why he was there. He did a great job and explaining about other things that I can do on my system because I really only use my key remote. Thank you Vector Security for your level of service.

Nick done a great job installing the window sensors I ordered through the Salesman. Nick noticed that 3 of my window sensors were not working due to a cut wire from an original window I had removed during a remodel. Nick suggested to have 3 new window sensors to be installed. Problem solved! Nick does great work and aims to take care of his customers!

Vector Security has been such a reliable service since day one. We really appreciate the professionalism and awesome service and support from all involved. The technician William was very precise with his work and very fast. Thank you so much for giving us peace of mind and outstanding service. Look forward to continuing business!

Joey, your technician did an excellent job troubleshooting our camera issue and resolving it on site (was a bad cable fitting). He also made needed adjustments to our server. He was efficient and professional.

Have contract with VECTOR for years. Sean was fantastic in his battery replacement plus review of the system with us. Sean and Scott were very informative and helpful to us—They spent time in answering all our questions-we were more than happy with their service—-we highly recommend both—we will remain with VECTOR

Joey was very helpful and I appreciate that he took the time to explain everything and I appreciate the opportunity to speak with him and he did not rush to finish the job!!! I am extremely satisfied with my security system and everyone at Vector Security!!! Great company!!! I will continue to support Vector Security in my home and will recommend friends as well.

Vector has been our alarm company for a while now. Tierra ** was extremely helpful and knowledgeable in assisting me with getting my dashboard set up and linking our accounts. She has also been great at promptly responding to follow up questions as well! High marks for her customer service skills!

I had the best customer service interaction today with Kayleigh **. She was extremely professional. Listen to my problems and advised me she would take care of this immediately which she did. I was so impressed. I have been trying to resolve this issue since October of last year. I received Stellar support from her! She’s the best!

I’ve known Nick for a long time. He is basically family. I met him back in 2006 when he installed my ADT alarm system. He done a great job then and because of Nick and his suggestions, I felt it was right to switch over to Vector Security. As always, Nick done a superb job upgrading my alarm system and explaining everything. I like the new keypad and outdoor camera setup. I’m very pleased with an updated keypad, working system and an awesome camera to view everything.

I’m going to consider myself as being a new customer due to the loss of my father I’m now the owner of the home. Never had an alarm system before but it seems that your company is customer friendly from the customer service department to the technician. He was very helpful and professional

I appreciate Vector Security for coming out and providing exceptional customer service. Huge shoutout to William for coming early and doing the work in a very quick and efficiently timely manner. Five out of five stars with zero complaints. Will definitely be looking forward to more in the future. Thanks!!!

Could not have possibly asked for a better service from a security company. Vector Security has far exceeded my expectations with the awesome service and the commitment to make their customers feel appreciated. I appreciate everything and look forward to doing business I’m going forward. Thank you so very much for everything!!!

I chose to continue my service with Vector Security because of the outstanding customer service and very user friendly products. William came out and tested my system and made sure I was comfortable with the system. I really appreciate everything that Vector Security has done to make me feel safe.

Big shout out to Vector Security for such a timely response and a very professional and thorough job by the sales team and the installation technician William. He arrived in a very timely manner and the work was top notch. I would absolutely recommend Vector Security. Thank you so very much!!!

I am always satisfied with the service from Vector. The people on the phone were very good. The response from the monitoring station when my alarm went off was very fast. The technician A.J. is always the best. Vector is always available. Always very responsive. I would recommend it to anyone. I have been with Vector over 10 years. I am highly satisfied. A.J. is the man at Vector.

Rodlyn answered every question I had and was very informative on all issues. Explained everything I needed to know about available offerings and installation that would be necessary. Excellent Vector Security home security rep with deep solution knowledge and excellent follow up. Could not ask more and provided product info I needed.

Joseph did an excellent job. Very satisfied. Would recommend to others. Very glad to have my new doorbell camera. It does exactly what I need it to do. Gives me extra protection of my home and makes us feel safe. Thank you Joseph for explaining how everything works in great detail and being patient with us.

Bob came out to replace some of the sensors and batteries and not only did the job but also took the time to explain the current system and how it actually works. He also let me know about possible upgrades to better secure the residence but never pressured me into buying - he just carefully explained the differences in service. All around excellent and friendly customer service.

I had the privilege of receiving Mr. Tyheem ** as my Customer Service Representative to assist me 2 separate times with technical issues involving my new phone, and Vector Security App. He was awesome, and amazing...extremely knowledgeable, professional, patient, kind, and friendly. I hope Vector Security is aware of Mr. **'s phone etiquette, and customer service he provides to their customers. It is difficult to find pleasant, and knowledgeable staff these days. Keep up the great work!

As a retired Major in the US Army I have a tendency of watching how well a person work ethics are. I was very satisfied with the way your technician presented himself. He is a great representation of your company. He used the appropriate equipment on my hardwood floors and I was impressed with the way he concealed the wires for the outdoor cameras. Great quality work, clean up after everything was installed, a overall a great job.

Carlos of Vector was professional, courteous, and efficient. He knew his job and was able to explain his actions well. He was able as well to review the system and recommend further action that will prevent another service call in the near future. Carlos is a great representative of his company and we had a great experience.

Good morning. My name is Brittany. Unfortunately I was unable to be there today when the technician arrived but from what my staff told me they were happy with the level of service that they received from the technician, he was very polite and professional. I was pleased to hear that the issue was resolved.

Vector is installed at our other properties and have been running well for years. The technician did a great job and was efficient in installing the products. We were very pleased with the outcome of installing both the alarm system as well as the camera system. The system is now up and running and we are pleased with the outcome.

I chose Vector because my home’s existing security system was installed by Vector in 1999. Surprisingly the existing hardware still works (quality product) so the required updates to re-activate the system were minimal (new control pads, fire detectors, etc). The Vector team (both sales and installation) were great to deal with and were very professional and knowledgeable of their product. I would highly recommend the service to anyone that needs to add, update, or replace a central security system.

Brittany ** was absolutely amazing and got my problem solved in 5 minutes. I couldn’t pair my new garage door and delete my old one, I tried calling alarm.com and they told me to talk to Vector Security. Brittany was cordial and patient and walked me through each step to accomplish the pairing process.

Kevin did a great job. He asked for input and executed the project like like a true professional. We had Kevin back to upgrade the cameras and add four door bells that had been an old Panasonic phone system. It was a retrofitting job with old co-ax cabling that needed converted to RJ45. The attention to detail was much appreciated.

Nick and Cliff were on time and were a pleasure to work with. They were very professional and informative. After the system was install, Nick took the time to walk me through using the app, home page on my desktop and how to use the equipment. I felt as if I had known these gentlemen all my life. I would recommend Vector Security to colleagues and friends.

Had an issue with Vector Security doorbell. My tech, Bryson, provided excellent professional service. He is definitely an asset to your company. It means a lot when you send a tech to your home who knows what they are doing. Thank you, Bryson. You provided excellent service. I will request you again if needed.

I am very pleased with the service of your technicians Ray, Devin, and Kole. Also your sales representative Phil. They did a great job at installing my cameras and my door locks. Their skills are way above average. They were very knowledgeable and kind. I appreciate them all very much. You guys service was outstanding!!!

We chose Vector to continue service from our previous location. We were happy with the service and ease of use. The new system is also very easy and we love the app and cameras! Curtis ** was very diligent, unobtrusive in his work, and thoroughly walked us through the system when the installation and programming was completed.

I want to thank Vector Security for the prompt and courteous service and taking care of my problems. The service representative was very courteous, helpful and knowledgeable with all of the the questions I had. I would rate their overall service with an A+, and I would recommend them to anyone.

I wanted to take a moment to commend Curtis from Vector Security for the outstanding job he did installing our new security system at PMPA. From start to finish, Curtis demonstrated a high level of professionalism, expertise, and attention to detail. He was incredibly knowledgeable about the system and took the time to thoroughly explain its features and how to operate it effectively.

The install was easy once we had the right fobs. Curtis did an amazing job teaching us the system. He explained everything nicely. I feel comfortable and confident using the system and app. The app is user-friendly and like that I can access the system from the phone from anywhere. Makes the building feel much safer that I can see the hallways and access our unit much quicker than user a door key. Amazing job, Curtis.

I loved our experience with Curtis! He was so kind and very knowledgeable when teaching us how to use our security system! Very impressed with Vector Security, but even more with Curtis. He should keep doing what he is doing!! Overall very satisfied with our system, looking forward to using it. I love the live camera feature, my coworkers and I will have fun with that.

Excellent customer service. Very courteous. Polite, and very knowledgeable about the security system. Awesome job on installation. Very friendly and made me aware of every step of the installation. Exception job done by Nick! I will definitely recommend this security system to all my friends. I know I will enjoy the system. Great job Nick **.

I spoke with Brittany **, Senior Technical Support Representative, this morning to assist me in fixing my Vector Security System. I had installed a new router and lost connection with my doorbell camera and my Family Room camera. I attempted to follow the troubleshooting directions but was unsuccessful. Brittney was fabulous. She not only walked me through the troubleshooting steps, but Brittany was an excellent communicator making the process easy for me to follow. I have had Vector Security for about three years. I have had several events occur in the past. Your technical support staff are good, but none compared to Brittany. She is an exceptional employee and a very knowledgeable technician. Thank you. Jeff

We thought they would be good but they are literally the woo! We have a baby and can’t even watch our cameras or record anything. They never work. They won’t stay on. They don’t record when someone comes in the yard. The front door cam has been broken time after time after time. The equipment is trash and the service is worse.

This is the worst security company I have ever been involved with. System doesn’t even work most of the time. I’ve had a technician here over 59 times and they still can’t get the system to work properly. Do not go with this company at all. They just give you the run around but they definitely want their payment every month.

Nicholas called me the day before my appointment to introduce himself and to confirm our appointment time. He arrived on time. Nicholas did a fantastic job installing my security system and made sure I was comfortable with how to use it before he left. I was very impressed with his professionalism and his knowledge. I couldn’t asked for a better experience. Thank you Nicholas,

Nick did an outstanding and awesome job upgrading my alarm system. He took his time to make sure all devices were wired correctly. Nick installed my doorbell camera to capture a good view of our front yard and Nick made a good suggestion to add an outdoor camera to cover our backyard. Both cameras work great and we are pleased with Nick’s professionalism and Vector security.

Nick was professional, courteous, friendly and installed my doorbell camera and outdoor camera neatly and in a timely manner. I appreciate his suggestion on installing a backyard camera and appreciate his suggestion in relocating my existing doorbell camera to maximize better coverage of my front yard. I’m very pleased with Nick’s service and Vector Security.

I spoke with Rodlyn ** regarding why my system was not responding to the calls from Vector. He was extremely helpful and figured out the reason. He then gave me the options available for me. He set up an appointment for my installation. The gentleman arrived promptly. He was knowledgeable, professional and answered all my questions. He was respectful of my home and was done quickly. Vector is lucky to have both of them.

I currently moved into a development the chose Vector Security for our security company. I only have good words to say about everyone that I encountered. From the time that I made the call to Rodlyn and when the techs came, everyone was great! I did not feel that they were trying to upsell me with the products that they offer. All was explained to me and I made the decision of what I felt was good for me.

Ellen was very professional and solved my issue! My service rep. was knowledgeable as well as courteous. I am pleased with the Vector team. I will definitely recommend Vector security to my friends, neighbors and business colleagues. Your service gives us peace knowing that our home is secure and safe.

Excellent communication with us regarding the plan for installing and functions of the new system. Installation is perfect. We received help with setting up the Vector phone app and detailed instruction for using the at home control panel as well as the remote apps. We would highly recommend Kevin for installation and Vector Security for security system.

Tierra was fantastic. My wife and I I’m not real tech savvy, but she had the technicians come out here and do our upgrade and add a panel. They were very patient with the both of us and she made several follow-up calls to make sure that we were satisfied and that we weren’t having any problems. We really appreciate that TouCh.

This security service is a poor choice for a small business. Their hardware is not reliable. Ours requires constant service or replacement. This is not an install and use product. They only accept responsibility for their hardware and software shortfalls if you scream bloody murder. Be ready to pay fines to local police departments for false alarms due to call center failures. They bill excessive service fees. Most recent panel failure resulted in a technician doing a battery change charged us $170.00. Technicians appear limited to battery changing and panel replacement. I have no idea how anyone else is having an experience anywhere near these other reviews. When you call expect to stay on hold 10+ minutes. Incompetent.

Nick was prompt and very professional with his greeting and completed a thorough walk thru of what was on the order to be installed in my home. Nick completed the install neatly and in a timely manner. He made sure I understood the Vector App and the functioning as well as my Keypad. Overall everything turned out great and I am pleased with the installation and service from Nick and Vector Security.

Your company is close to my home that’s why I chose you. You did not install correctly. Many false alarms, one at 2 am. I have called numerous of time. No one calls me back. Only your collection agent to pay for the month charges now. Now that I proved that I paid the install. Shame on you!!!

Nick installed all the alarm and camera systems at all 5 locations of my businesses! I would only request Nick to install all my stores and any new locations I open. Nothing against any other technician, however, for my cop- owners and myself, Nick is the BEST! Great attitude, professional, clean work and a passion for his work and most of all.. A customer oriented mindset for service! I can go on and on and on… Nick is a treasure that I truly hope Vector Security know they have in Nick.

Nick showed up as scheduled. He was very professional and listened to my concerns. Issues were addressed/corrected. Very satisfied with his great attitude and helpful suggestions in placement of my new indoor camera and front porch outdoor camera. Nick genuinely care about the type of work he does and his customers.

No one responds to phone calls, no response to emails, no one responds. I sat on the phone waiting for 15 minutes then another time for 10 mins, no one responds to any request. No customer service. I even spoke to a rep the 1st time and never had anyone call for my broken panel.

Installation was fine & technical support today - Jeanette from Willsbarre, PA, fixed the problem & linked both cameras so I can get to see one & then can link into the other. Great job & not easy as we have 4 accounts. Also Jim with installation went above & beyond to get security system installed & 2 cameras installed…Thank you!

Nick did a wonderful job today. He was very knowledgeable of the equipment, did a thorough walk-thru, and provided the best advice on where to place the outside cameras to cover the most area. Nick was friendly and responsive to my questions and concerns. I have been with Vector for years and will continue to stay with that quality of service.

I have had my system for approximately 10 years. And my cell phone service thru t-mobile thru all their transformations names for 28 plus years. The notification system is not coming thru as usual I have called several times about it and the problem is not resolved yet. If it doesn’t get resolved I will change to a different company.

been very helpful and courteous. But I have not had good success with this new system. There have been several attempts to resolve the issues. And I have remained in this contract for several months with this system not functioning correctly therefore I am requesting to end this contract. Thanks for your years of great service. I don't want to bad mouth this company because I have had a good had some good years.

I am the treasurer of the Town of Clinton Historical Society. Vector was a sub-contractor for the installation/upgrade of our security system. The install/upgrade went fine & Vector was paid but has been seriously delaying filling out the required forms and we are in peril of losing the federal grant re-imbursement of $10,058.85 because of that. We are weeks past the due date for this documentation. Please contact the appropriate people in payroll to get this resolved.

Amazing service and wonderful techs. The install was flawless and the tech was extremely courteous. He cleaned up after the install and kept me up to date on everything along the way. Great company to use and I am happy with everything. They took the time to listen and go over everything with me in detail.

Anthony P was great, called to confirm arrival and got everything done quickly. Tested fixes were working and it looks like the system is up and running again. No complaints and would use the service and person again to help.

Your company was recommended by a former security specialist. After checking other security companies, we hired your firm to run our security. I would recommend your business to anyone that is looking for good solid service. And when we closed in 2019, we continued with the service because we needed to protect our investment until it sold in early June of 2024.

The technician was amazing. He came and got the job done in a timely manner, very knowledgeable and professional, found the battery to the camera was swollen from heat and he was able to get it swooped out so the cameras would function properly. Keenan was very polite and asked if anything was needed. I would recommend Vector to everyone based on his ability to troubleshoot and correct the issues in a timely manner

Very much so satisfied with everything provided by Vector Security. From sales to installation, the entire process was smooth with zero issues. William did an outstanding job with the system upgrade like he did before when he came a couple years ago. Very satisfied and I would absolutely recommend to anyone.

Just wanted to take the opportunity to personally thank Vector Security for coming out in a timely manner and reinstalling my system in my new location. Props to William for being on time and very professional. He was very efficient and knowledgeable with his work and I greatly appreciate that more than you could imagine.

Chose Vector as have had 25 year relationship in previous home. New Alarm installation. The tech Nick ** was excellent. He was very professional, courteous, and friendly. He had good communication skills, He kept us informed of his arrival time. We would definitely recommend Nick and Vector to other potential customers

I have had Vector Security for about a decade now. Recently, I had a malfunction in the system, causing false alarms. Vector Security handled the responses in appropriate fashion with their chain of protocol. I spoke with a fabulous representative named Brittany ** from technology to deal with the issue. She was an absolute delight, professional, very thorough, and efficient. I wish more companies had such wonderful employees to work with in frustrating situations.

William ** came today and exceeded all my expectations! Called on the way with a 15 minute timeline of arrival and arrived just as said. Completely professional and timely and knowledgeable in his work. Completely reviewed everything about the alarm system and all the added features that were available to me. Was super efficient in all that he did with mannerisms beyond those in today’s world. Beyond appreciative for his help this morning and cannot say enough great things about Vector Security. I will promote William and vector to the fullest extent!

I’m currently having security cameras being installed soon. So far my experience with the sales rep to Delores who actually set up the technicians that are coming out for install have been great! There was a little glitch with the original installation date but Delores was very quick to let me know so that I could make the adjustment. Appreciate the timely fashion.

Nick has been to this Store beforehand as he was the original installer of the alarm system and camera systems couple years ago, but with a different owner. Nick was here to replace a bad recorder. Simple job, however, he knew his work. He was friendly and professional and I can tell he enjoy his job and talking with people.

My husband and I have been long term customers of Vector Security, Inc. Recently, we inquired about updating our alarm system because we've had it since the 80's. Well, on July 29, 2024, John ** came to our residence to install the new upgraded system. We had no idea that John would prove to be the best service technician to ever set foot into our home! The young man was very professional. His persona stood out because he greeted us in a warm and friendly manner. He was strictly about the business explaining everything he was doing and showing all parts to be installed.

We have had service with Vector for many years and have always been happy with service. New systems installed at both our clinic locations are even better than before with many helpful features. Sales Rep Jeff ** was great and both systems were installed by the same technician, Alonzo, who was extremely knowledgeable and patient in instructing us how to use the system and the app.

William was absolutely was awesome!! He was very knowledgeable and professional from start to finish. He has given us peace of mind for all he has done for us. I would absolutely recommend his work to anyone. I look forward to doing business going forward. Thank you so very much!!!!! Five out of five!!!

My mother Glenda ** has been a customer for over 20 years. Nick ** was very professional. He knew exactly what to do. Great customer service skills also. I am very satisfied. Will recommend him to anyone who wants to use Vector Security. Nick went over how to use the cameras also.

The person from Vector is an excellent job. He was very pleasant. I was impressed by his knowledge and diligence. It was easy to set up an appointment with the office. He arrived exactly on time. He checked every alarm in our large house and replaced all the batteries. I am thankful for Vector's excellent service. Bb.

Kevin, the best on the team! He came on time and patiently took the time to listen to the history of the issue that we had had with previous techs and office miscommunications. He worked on the system for an hour straight and come down and said, "All done. It's cover under your service agreement." Like I said at the beginning the BEST!

The tech is mad cool. After talking with him we are from the same state and city. Had good experience with the whole thing. I was glad to see the cameras were working. I feel more comfortable, now I’m able to do more of my personal travels. I’m satisfied with the decision with Vector….

I have used you guys before. I liked the service and price point. You guys were also great with turnaround time which was a concern of mine. The techs were early and worked well. Sales follow up was nice. Cameras were installed correctly and they offered to clean up.

Nick done a fantastic job in installing my outdoor cameras. Nick offered good suggestions in adding additional cameras to create a 360 degree view around my home and the camera views are great. Nick’s work was clean and precise and he took his time in installing all cameras and wiring professionally and clean. Overall, I’m pleased with the camera setup and the work done today.

We chose Vector because we have been with this security service for nearly 15 years and are quite satisfied with the quality of service, attention to customer needs, and great personal interactions either over the phone, online, and especially in person! The technical support and staff have been great. Both Josh and TJ who serviced our system in the past week were very professional, polite, and informative!

I have been with Bayou and now Vector for approximately 40 years. The installation of new windows in my home led to going with a wireless security system and new upgrade. Julius, the service technician, did an outstanding job! He was extremely courteous, knowledgeable, timely, and we enjoyed having him in our home.

Nick did a great job today! He was thorough and addressed all of my concerns despite the rainy weather conditions. Nick made sure I was comfortable with the app and verified that all of the information he had on file was correct. He had an outstanding personality and I can tell he loves what he does.

Our system installer, Nick **, showed up early and stayed until the job was finished, troubleshooting on the fly and making sensible suggestions throughout the process. He was friendly, courteous, skilled, and thorough. After set-up was complete, he made sure we understood how to use the system and app, and left us with his contact info in case questions arise. Top-notch experience from start to finish.

Was helped by Tierra ** and she did an amazing job on getting my account updated and the addition video clips I needed. Thank you! Would highly recommend Vector Security for service. They always have such great service. Always have a timely response and always make sure everything is done super quickly and effectively for their customers.

We have been long standing Vector customers and the equipment Vector offered was superior to other alternatives we considered. Ryan was our sales contact and he was responsive to our inquiries and provided easy to follow proposals. The installation was very professionally done by Ed and Josh. They were easy to work with and did a very good job in carefully installing the equipment, in explaining its features and usage and in generally coordinating with us. Ed, Josh and Ryan are all good representatives of Vector.

They came to correct system review on my system. The gentleman they sent had no idea what to do. He didn’t know even know how to get into the system. He had to call and get directions from his boss. Very poor service. Vector also wants to charge a customer of 30 years 200 to put a part in to make it cellular…they have no loyalty. I do not recommend them.

We were very happy with the Vector employees that installed security cameras at our property. The gentlemen arrived on time & were very efficient & helpful. “Elia” made a special trip back to our property to help us even more. Thank You Vector & Elia.

Most of my issues come from my doorbell camera. Sometimes it works, sometimes it doesn't. Sometimes it records people walking across the street. Sometimes it doesn't record me walking in my house. I will then reach out to customer service and all I get is "that's just how it is". I have a doorbell camera for the safety of my home. Vector does not guarantee me that safety.

They came and fixed my they fix my alarm. They did a good job. I like the they nice and friendly people and I was always calling to fix my thing then nice. I’m giving them a good view. They answered all my questions that I have show me how to do my batteries, show me how to work my thing, show me how to work, my cameras and my doorbell, and how to do it, help me answer all my questions that I needed to know and fix my thing for me.

Andrew was huge help to disable a false alarm allowing us to finally get some sleep. Very professional, patient and courteous despite our bit hurried exchange. Vector should make it easier for tech support to do this. Andrew is a positive asset to Vector. We’ve been clients for 25 years at Vector.

Brittany ** was very helpful and very patient with us as we updated our account. There were several steps that she walked us through and really took time to understand our questions. After we successfully updated our account, she also stayed on the phone with us as we located the sensor box on the garage door and master bathroom tub overflow sensor. In the end, she sent us detailed information on the batteries needed. We greatly appreciate her expertise and friendly disposition!

Vector is doing an excellent job and especially Kevin whom we trust to take care of everything going wrong in our alarm system. He is extremely professional and trustworthy. We only want Kevin here to do work on our alarm system. He is very friendly and helpfully. Kevin is very good at his job and working on our old house.

Anthony provided excellent customer service! I needed cameras reconnected after a change in ISP and he was knowledgeable and prompt. He called while in route to let me know when he would arrive and then helped me on a follow up call when I thought there was an issue. There was no issue; it was a quick fix and his phone conversation resolved my issue in less than a minute.

I chose Vector because their customer service is way better than other security companies. I have called other companies and I was on hold for approximately 30 minutes. ADT came and were unable to install the cameras. Rigel the technician was very helpful and knowledgeable. Rigel took his time to install the cameras and his work was very neat.

Nick was outstanding!! He represented professionalism and top notch customer service and an excellent representative of Vector Security! Nick: 1. Called a day before to confirm the appointment. 2. Arrived 12 minutes before 8am and that’s after driving 2 and half hours one way! 3. Explained the work that needed to be done. Took his time and made smart suggestions of camera placement and additional items to enhance my security! 4. Awesome personality and customer oriented attitude and I can tell he loves his work and passionate about his work! 5. Nick was an awesome young man and just impressive and the same time humble and took care in making sure everything was done neatly and me as the customer was satisfied. Great job all the way around!

I got an early morning call from you informing me of a malfunction. At the end of your message were options and I chose to connect to your office to speak with you. A recording came on telling me the call wasn't during office hours, so I left a message. No one ever returned my call.

Ethan was wonderful. He was very professional and very knowledgeable and I love my new system. I love having my cameras and security all on the same app. This system is amazing. And I can’t wait to go on vacation to try it out. Thank you so much Vector Security for your support and help making my home a safer place for my family. Ethan deserves a raise. He was

Nick was very professional and courteous. He had a thorough knowledge of the product and answered all questions. We would highly recommend him to others. Vector is very responsive. We have been with them about 10 years. Have never encountered a problem. We Plan to continue using them. Highly satisfied with service.

I requested a service technician to help with a smoke detector problem. Frank was courteous, knowledgeable and quickly diagnosed the problem and resolved the issue. Frank is an asset to the organization. I would recommend Vector Security Services to my family and friends. This service provides peace of mind against invasion and fire.

Joel was very professional, helpful and just great! Arrived on time, showed his badge. Wore shoe cover. Very respectful! Explained in a effective way how to work the security system. Highly recommend Joe **! Great job!

I am a long-time customer of Vector but recently I had to contact alarm monitoring on the weekend and there was a recording indicating I had to call back on normal business hours. Not sure why. I would also like to suggest that at least once a year you offer to come to the residence to advise if any updates should be done.

Had ADT before Vector purchased them. Vector tech came to repair/upgrade system and when they left the system would not arm! Tech came back twice and it still has never armed. We paid for the service calls and the monthly service for the monitoring, but after several months it doesn’t work. Tried calling but after several calls to different numbers, no one ever answered! Would not recommend this company.

Updated on 08/05/2024: 14 months and can't get my problems solved, I have 3 security cameras and alarm system. Always issues with this cameras. They just work whenever they want to and when they work horrible quality. Can't see a dam thing, motion work when a fly or bug goes around it but a person can walk in and break my door and my car and doesn't catch any things.

I purchased a doorbell camera from Vector so that I could see who comes to the door when I am away from my Florida home. For two years this doorbell camera has not worked correctly and has not been connected to the internet. If I am not there for an extended period your service people cannot correct this issue. Your phone personnel are terrible and the doorbell camera you sold me is terrible. When I return in the fall I will purchase a Ring doorbell to replace your poor product. I am not a happy customer

I would like to go, Chasidy ** a huge thank you and five star review. She helped me go through a step-by-step process to troubleshoot an issue that I was having. She was extremely polite and very knowledgeable about my issue. Vector should be very appreciative to have and employee as good as her..

The response in case alarms triggers is quite efficient. Customer service is very inefficient. It takes at least 20-30 minutes to someone to answer the phone. Vector security wants to keep clients using extremely strict renewal policy making it so difficult to leave the company. If you decide to use Vector Security I strongly advise you to make sure you call before the contract expires to ensure you can make monthly basis. Hope this helps.

My family members in NC recommended Vector Security to each other, so when it was time for my family to get a security system, I knew I would choose Vector. My experience with them has been very helpful. Nick has been a great help for us. Thanks so much, Nick!

The IT help there are rude as I don't know what. How are you going to know what the problem is if you don't shut your mouth and listen to what is going on. Then you cut me off because 4 times when I'm trying to tell you I've already tried that or that's not what I'm talking about. Then you repeat the same thing slowly as if I'm slow. Look lady I don't know why you are so pissy this morning but if you are upset about something that happened at home don't bring it to work, you need to take your head out your butt and be more respectful when I wasn't yelling or anything.

I have a beeping panel on the 4th of July holiday. Last night I reset it with the help of an overnight technician. This morning, the panel started beeping again. Now I cannot get anything but “Thank you for calling Vector Security…” An awful phone tree. I’ve gotten the monitoring center 3 times who promised to transfer me to someone who could help. Two times they have failed. TWO TIMES!!!! Finally, on the third call, I was connected to an after hours technical support center. Zack took care of my problem.

I chose Vector more than 20 years ago. Initially, service was great. Technicians who came to my home for service were delightful, but over time, the fixes didn't last and phone/email service declined. I have been trying to cancel my account since late March/early April. I was told it would be effective after April, but I continue to be billed by automatic deduction. Online contact doesn't recognize my email and when I get to the top of the queue on the phone, I get cut off. **

Vector is a great service. I was completely satisfied. However I am moving and cannot take it with me. I recommend Vector Security to anyone looking for security for their home. The staff is courteous and knowledgeable, and always willing to help with any situation. The service is easy to use and a valuable asset to have for the security of your home.

Nick completed an excellent job reinstalling my alarm system and cameras. He arrived on time, little earlier than 8am, explained all the work he was scheduled to do on his Work Order and didn’t hesitate to get started. Nick offered an excellent subjection in adding a doorbell camera to cover my front yard. I am very pleased with Nick’s excellent customer service and positive attitude!