Vector Security Reviews

I had some bacon I was cooking begin to smoke in the oven. I received a call from Vector but I hesitated to answer because it did not say "Vector" but was just a random number. I eventually did answer because I knew you could be calling, but it was just a very misleading recording. I didn't have the option to cancel notification of the local fire department, and I ended up with 2 huge vehicles and a number of firemen at my door. It was such a wasted trip for them, but I had no way to stop it. Why doesn't it say the name Vector on the caller ID and why isn't a person on the line?

Nick has again provided outstanding service with great rapport and attention to detail. He has been helpful and accommodating every time he has serviced our home. Nick continues to demonstrate quality service and we are thankful for his expertise and guidance. Well pleased with Nick’s professionalism and customer service oriented attitude.

Our family was overcharged for three months. It took many phone calls to correct the problem. No one called to explain how they planned to correct the problem. And finally, no one apologized for the mistake. I expected better service from a company that we pay monthly for a service.

I really appreciate the speed at which you call when my alarm goes off. That is what is important to me. However, I have requested information about cameras and have never heard from anyone. I have also asked for help with the smoke detector and have not heard anything. My battery was low and it was a little more than a week before anyone could come about it - I received no credit for lost service. And now I understand you are raising the cost!

When I call the office, there are a lot of options, then there are more options! Trying to talk to someone is difficult at best. I do leave a voice message and eventually, I get a callback. When I ask for service for my alarm panel (a non-alarm issue), I never talk to a person immediately. The alarm monitoring service is very good. The numeric option does work good.

As a 10+ year customer, I was surprised at the response I was provided when reporting a sensor alert malfunction. One of my sensors indicated that an alarm was initiated in the early morning hours. Concerned, I got up and did my best to investigate. Later that morning I contacted the after-hours staff who helped me bypass that window until a technician could be dispatched (incident occurred on a weekend).

I had to make a change to my existing account with Vector Security.. I called Vector and dealt with Delores **, a support representative, She was extremely helpful and sent me the revised documents immediately which I forward to my homeowners insurance company. I would highly recommend working with Ms **, if you have need help with your Vector account.

Nick did a great job for us. Very professional and helpful getting the system setup. Nick showed up on time and went over the scope of work, details on where all equipment will be located and placement of both my cameras. Nick performed the installation clean and even cleaned up after himself as well.

The new installation went very smoothly. Curtis ** did a great job and was very professional. We have had good experience with Vector. We would recommend Vector to others. We have been Vector customers for a total of 27 years. The other techs also were very professional. Curtis did a neat installation.

I was convinced by a salesperson that this company was being used by Mungo Homes. This turned out to not be completely true. I'm now stuck in a 3 years useless contract. My camera has not been working for almost two months now and was not detected by my 'SECURITY COMPANY." Go figure.

I wanted to comment on Nick’s and Cliff’s excellent and professional work they done in upgrading my alarm system and installing and setting up my new cameras for my Funeral home. I am happy with how all my cameras look and the field of view. The cameras catch a wide range view of everything and I’m comfortable with the layout. Great job Nick and Clifton!

Nick and Cliff showed up on time and ready to work! Nick done a complete work through of the Sales Order and made sure all my security and camera needs and questions were answered. The technicians took their time and installed everything neatly, clean and professionally! They even assisted with setting up my Mesh Network successfully! Overall, Nick and Cliff done an excellent, excellent job in everything!

Our experience with Vector Security was wonderful. We just recently had a new installation completed today and the process was quick and seamless. Working with Nick and Dexter was an enjoyable and easy process. Their expertise and skill made for an excellent installation. They helped us determine the best place to place our cameras and other security devices. We would definitely recommend!

Our installer was very courteous. Professional and helpful. She offered lots of great tips for using the system more effectively. I highly recommend Vector security to anyone looking. The app is very user friendly and allowed our business to personalize alarm codes for each employee. I like receiving emails about when the alarm was armed and disarmed as well.

I have been a customer before it was Vector and never had an issue. I need help with a bad sensor and a false alarm, so I called in at 8.00am on a Monday and went on hold for 20 min. Called back around 8.40 went is another 30min + hold. I filled out online request but no reply. I talked to cancelation dept and they were to call me back with help to fix issue. NO LUCK. So I will switch to San Lee Security and have peace of mind someone is going to answer the phone.

When attempting to cancel my service I was told it had to be in writing through a special form that I would get through my email. Calling them is a nightmare in itself. I never got the form. I called a 3rd time and was told there was no form, just write the request and email it to them. THEN I got a phone call saying my balance in collections! My final bill was due 10/9. I called and was told I had to pay the collection agency. They gave me the collection agency phone number. I called the collection and they said my account wasn't there yet. I called back to Vector and was told I was not in collections so she took my payment. IT WAS A NIGHTMARE.

Nick ** was very courteous and did a great job of explaining the new system to me. Always a pleasure working with someone that knows their product and takes the time to make you comfortable. Nick is a great install technician and an even better representative for Vector Security!!

Nick was phenomenal! Very professional. Arrived right on time to install the camera and also fixed other doorbell issues that could not be fixed by previous tech support. Very friendly. We appreciate all he did. Neat and courteous. He cleaned up and left everything as found. Thank you very much.

I had a chirping sound and called Vector. My beginning experience was very bad until I finally reached Brittany in tech support. She was extremely helpful and polite. It turned out it was not a vector problem but Brittany was very patient and extremely professional. If not for Brittany I might have canceled my service with Vector.

Prior to speaking with Brittney, I talked with 4 other people who were not helpful at all. Brittney had to take an unusual approach to fix my problem but she is very resourceful and took care of my problem professionally and promptly. She is a valuable employee and made me a very satisfied customer.

We were customers of a successful company that Vector purchased. Worse experience for security ever could imagine. In past year have spent two occasions when was without any service for weeks. But calling the Monitoring line with Emergency and staying on hold for 45 minutes before a human answered was worse.

Nick and Dexter were awesome! They were both professional and a pleasure to work with. They showed up on time, are very knowledgeable and super friendly! They explained all the products and made me feel comfortable with the system. I highly recommend them and Vector Security for your security needs. Thanks

Very professional and on time and was able to use some old equipment as well and. Clean up. Each day. I would recommend this company very good sales team and price. They were able to install in just a day. Please use this company for your next project home or company.

We have Vector security system for over 9 years. Today I had tech coming with wrong work order which he blamed on my poor english. He didn't introduce himself and was very disrespectful and insulting. I asked him to leave. After that I called customer service and complained. Was offered reschedule with different tech. I asked to cancel, was transferred to cancelation department and no wasn't even asked for the reason.

It went great. He was very helpful. Made sure everything was done right and all questions that I had he answered for me. He changed all the batteries and made sure everything was tested before he left. Looking forward to getting my new doorbell cameras soon and maybe adding some smoke detectors too.

Nick and Joey are fantastic. They spent the time needed to ensure that I was comfortable with the install and the software—both on the web and app. I greatly appreciate their professionalism and courtesy. Nick and Joey also took time to install the new alarm panel accurately as well neatly installing my cameras and wiring and patching all holes drilled. They also changed all batteries in my existing devices too.

I used to have ADS and it was bad for service but Vector is worse. They bought out ADS which used to be pretty good but Vector won't answer a phone or show up when they say they will send someone out. With other companies out there that offer easy setup and use for customers, I would think they want to keep business but that just is not the case. Typical American company, get consumer money and give no support.

What a great company that went down the drain, I have had this service for 13+ years, but within the past year it has hit bottom, along with wait times on hold to reach the call center, No real person calling you, response time 30+ minutes, failed equipment with no callbacks and the list goes on and on.

In the past we have contacted local and onsite support (while they were installing cameras) and the issue was not resolved. Today we were fortunate enough to get Brittany ** on the line. From a distance she was able to get our problem solved: installing the client, setting up the views and ensuring logging into our system. She is an asset to your team and an MVP for ours as well. Thank you for all your help.

My alarm went off and while everything was okay in my household, it them well over 5 minutes or more to respond/call and see if everything was okay in my household and ask for my passcode. In that timeframe, had there been a burglar, he/she could have very well robbed me, kidnapped me, murdered me, etc. I am definitely not impressed.

Vector Security Service is the existing service selected by the Home Owner Association at Riverland Valencia Walk, in Port St. Lucie. My communication with Rodlyn ** was very professional and helpful. *Note that we do not close until 11/20, so this address is not yet occupied. We will review the information regarding upgraded services.

Nick and Dexter showed up on time at my home to install my alarm system and cameras. They were professional and they went over the Work Order and made suggestions and made sure everything that was to be installed today was correct. I am very pleased with the alarm system and cameras. The field of view is great and they done a good job installing everything neatly and clean!

If you like being nickeled and dimed for everything, Vector is the company for you. From paying a gas surcharge and $25 for them to come out even when you have a service agreement is ridiculous. On top of all that, plan on at least 5% bogus annual rate increases. This used to be a great company, especially when it was known as Hammond, and I am sorry that my whole home system is setup with them - we've been with them for many, many years. There are a lot of other options out there nowadays and when I am ready to make the investment, I will be revamping my whole system and gladly leaving Vector behind. Also, many of the other reviews here are clearly fake. Go over to Yelp and you'll understand why Vector has become less than a 2-star company.

Brittany ** of your service staff not only solved our problem with the alarm system but was extremely knowledgeable, helpful, courteous and patient. If your rating were 1-10, we would rate her service as 10 Plus. She made what we thought would be an unpleasant experience both a pleasant and learning experience.

Anthony ** was very helpful and solved our problem. Our experience with Vector over the years have been positive. It’s easy to get in touch with customer service. They address our problems in an expeditious manner. They are always courteous and helpful. They address our needs rapidly and we would highly recommend Vector.

My problem is there is no telephone number to call and let you know when I’m changing a smoke detector battery. The fire department and police came because I could not get the smoke detector put back in time. Please give me a number I can call.

The security company we were with was absorbed by Vector. While we have had no problems with the service provided by Vector, the price for that service is approaching the limit we will pay. While periodic price increases for companies providing certain services is neither uncommon nor unreasonable, the cumulative effect of such charges puts great stress on a fixed budget.

I had the service for 3 yrs and I have 3 cameras and all the door connectors and I cancelled my service due to pricing and also I was not told upfront that I would be under a contract for 3 yrs. Then when I called in to cancel my service I was not ask why or what can we do to continue your business. So at that point I felt I was not important as a customer. Now I have 3 cameras that I can’t use so I feel like I just threw my money away.

I've been thoroughly pleased with Vector Security for a number of years. Only one issue, my door bell still doesn't work. Vector has always been punctual in notifying me if the alarm sounds. I appreciate the prompt service. The door bell camera is very clear. I need this to work for safety reasons, especially this holiday season coming up.

I used Vector (ADS) when I built my Home. It was a wired system from day one. I was with them for 24 Years. I asked for an upgrade Panel and was told I would have to pay for the upgrade. I thought that was unfair since "new" customers were NOT being treated this way! I expressed my displeasure and was ignored. Even after talking to Upper Mgmt. I was denied upgraded equipment! I was never delinquent on payments, even paid quarterly. I told them as soon as a Better offer came along I would be Leaving ADS. I got a Better offer recently, thus my departure.

5% increase in 2023. 3% increase in 2024. 5% increase in 2025. And what do we see for these increases. NOTHING BUT RAISES FOR YOUR EMPLOYEES AND COMPANY. THANKS A LOT. THIS JUST SHOWS HOW YOU REALLY CARE ABOUT YOUR CLIENTS. Your profits go up and we as customers get nothing in return.

Vector is being left behind. I am being offered new and better cameras front and back with unlimited recording in addition to the doorbell camera. I am also being offered a free upgrade to my alarm panel. Can Vector match this? My contract runs out in April. Now is the time for vector to catch up and keep me.

Recommended by general contractor when house was built. Multiple malfunctions of equipment and poor service. Technician not familiar with camera and video. Could not fix problem but required $35 payment, which I refused to pay because previous technician had supposedly fixed it a month ago. Could not contact technician after hours last week concerning help with fire/smoke system. Billing system rude and not responsive. Would not connect me with technical service.

I have called and received no response from the option selected. Have selected other options on phone cue and call was answered but person unable to provide assistance. Message left on voice mail and via computer. To date, no response. Could it be because I want to cancel service? And that is why - zero customer service.

I was grossly overcharged. I have been trying to reach a manager for weeks. I keep getting a promise that a manager will call but no one ever calls. No one cares at this company. One issue is that I paid for a new battery. I called technical support and they said that they can tell that my battery needs to be replaced. However, one of the charges I paid for was a new battery. It’s odd that the new battery that I didn’t know I needed is bad when the old one appeared to work. There are many other charges I question that I have been trying to reach a manager to talk to. Avoid this company.

Sue the overnight technician was knowledgeable and extremely pleasant. I loved my experience with her helping me. Thank you Sue!! May you get a raise or promotion!! Highest star rating from me!! Will recommend Vector to all my friends. I will be calling to inquire about a camera system. Thank you vector security!

Nick was communicative from the very start of his servicing. He evaluated the best places to put cameras and various security measures in our home and pivoted when he realized there were better locations for some of those items. Nick paid close detail when installing the alarms and cameras and made sure to make everything tidy. Nick made sure that I was comfortable with the process and with the functionality of everything. He is the best of the best!!!!

I have used Vector Security to install systems in four of my client’s homes and also my own home. Nick does a great job installing the equipment and also explaining how the system works once installed. He has been great with follow up questions as well. The system is very user friendly and the app makes having a security system so much easier to use overall.

We chose Vector because we had used them before. At first our salesperson Cecil was great, but when he had to assist us past the initial sale, we couldn’t get ahold of him. First the installation tech set everything to alarm to my husband’s phone without asking. We got Cecil to come out once to try and fix it, but he needed my husband’s phone and my husband wasn’t home. Second Cecil forgot to order a module needed for our garage door opener. It’s been over 2 weeks and Cecil will not answer any texts sent to him.

Very happy with the non salesy approach from Dan. He answered all my questions, sometimes several times, and I feel like I got a fair deal and good value for the package we signed up for. The install went great, the gentleman whose name I forgot was here most of the day but made sure we were happy throughout the process and made sure I got exactly what I wanted.

Nick was great installing the alarm system in our new home. Experienced and knowledgeable, explained everything he was doing, took great care in drilling in our plaster walls, hid wiring to the best of his ability, identified an extra security entry point needed which I bought, and showed me how to arm/disarm the system. Nick leaving me with newfound confidence of our security system. Vector should reward great employees like Nick.

Our HOA uses it. The service person said there was no sensor in the laundry room. Told us to call the homeowner division here and we were disappointed he wouldn't put one up. Now we have none there. Don't know when a sensor will be put up. Do you have any suggestions? Would appreciate.

Nick showed up and explained how the alarm system and cameras will work. Nick was polite, professional and made sure he answered all my questions regarding the alarm system and cameras. Nick went over the alarm installation, checked locations of my cameras and made sure all cameras worked satisfactory and my alarm system work satisfactory as well.

Camera picture going in and out. Replaced camera. Picture wouldn’t show. Replaced cable to new camera. Fixed picture going in and out. Tried old camera in case it was just the cable run and old camera would not show picture. Verified video was also viewable in viewer not just DVR.

OMG I was clueless how to really use the security cameras and how to save clips to my phone so I could forward a video of a person stealing from our porch to the police. Not only that she helped me with login issues. She went above and beyond to help me. I felt like I was talking to a friend. She was so sweet and extremely knowledgeable about her job. I was truly amazed. I feel blessed that Brittney was the one to take my call. I was very stressed out about my lack of knowledge, she was a breath of fresh air. You need to take care of her because great and caring employees are few and far between.

Everything from start to finish was fabulous. Frank our salesman was amazing. Our Technician Curtis was amazing. We are so pleased with the set up and the services we received. We will recommend Vector to our family and friends. We have been with Vector since 2010 and it has been amazing.

Anthony has responded to several service calls from me based upon storm-related outages. He has consistently provided the most patient and expert support imaginable from any service department I have ever engaged. His counterpart is also terrific. Every phone message has been returned without fail. It reinforces my choice of Vector as my security system.

The installer arrived on time. He was professional and wore shoe covers indoors. Went over the areas for the cameras to cover and located the house receptacles. He also was very personable and knowledgeable regarding the app and made sure that I was comfortable using it. In addition, he informed me if I had any issues not to hesitate to contact Vector.

Lantana, Texas residents are required to use Vector Security. In 2022, I purchased a new home in Lantana, Texas, and the recommended security provider for was relayed to me as Vector Security. I contacted Jimmy **, Sales in January of 2022 to discuss a security system. After negotiation, we agreed to a 3-year term for monitoring. Also discussed was the equipment needed at the home.

I have called for service and left messages, but no one has called me back to confirm they will be out and service our Telephone Entry System. I just keep getting transferred to another line and I have to leave another voice message. I called corporate office, and they did help reach out and sent emails to the manager of the branch.

I was very pleased with how the Vector tech handled my problem with my alarm signal. Brittany ** went above and beyond to make sure that my system was working again and made other great suggestions of things I could do to enhance the security of my home especially with us being away a lot. She was very knowledgeable, so proficient, very polite and showed genuine concern and care for me as a customer. I commend her for her outstanding customer service relations. Yes, I would recommend Vector to others as a result of this great experience.

Nick did a great job setting up our home security system today! We were referred by the Carolina Hurricanes players who appreciated the work and services they received. Nick was very efficient, friendly and helpful! We are happy with his services and we will be sure to recommend Vector Security to our friends! Thank you

Very professional. Took the time to review and explain product. Best Service Tech I have encountered at my residence. Need more like him in his profession. Highly recommended and I will send others who are needing service or upgrades his way due to his experience and kind demeanor. In my opinion, Nick ** needs a big raise.

Nick and Cliff were great! They were very friendly, knowledgeable and professional. They made installation a great experience, it was a breeze. They explained everything and answered any questions I had. I would definitely recommend them to any of my friends or family. Thank you Nick and Cliff for making this such an easy and great experience.

Nick and Dexter came to finish up my camera installation. These guys were thorough and superb! They carefully went over all locations and location of the doorbell camera. They got started and ran wires for each camera and installed all cameras neatly. Everything worked properly and they setup my recording schedules and made sure all angles were correct and my field of view was on point! I’m very pleased with Nick and Dexter’s work!

Nick came out to install a new alarm system in my Montessori school I’m having built. Nick performed the installation thoroughly and was informative in answering my questions of placement of equipment and offered great recommendations in further securing my building with glass break sensors to further enhance the security system. Nick was awesome and done a great job!

Nick showed up on time and ready to roll actually early. Nick was perfect!!! Nick done an excellent job in upgrading our alarm system. He completed his work in a timely manner and was very patient in answering all our questions regarding the alarm system and the Vector App on our phones and my iPad. Nick is a perfect representation of Vector Security and what a technician should be!

I was impacted by Hurricane Milton and without power for several days, my alarm system backup battery needed to be replaced. When I did so, my alarm panel showed multiple error messages that I could not clear. Anthony **, patiently and professionally, walked me through several tests and had me send pictures of my box and radio frequency system to diagnose the issue. As it was multiple issues, he took the time that was needed to fix each and get me fully reset and running smoothly. Not many other companies offer this kind of service nowadays, and hardly any have technicians who are experts and are able to take care of customers with the kindness and thoroughness that Mr. ** had during this call. If I could give him 10 stars instead of the 5 allowed here, I would do so. My sincere thanks to Mr. ** for his help today and taking one thing off my post hurricane plate!

Nick was wonderful. Also, he was very helpful, informative, patient and done a great job installing all my indoor cameras and doorbell camera. Nick cleaned up behind himself as he worked and all his work was clean and professional and I would recommend Nick to anyone that needs an alarm system or cameras installed. Please give Nick a well deserved Raise!

Contacted Vector Security because phone app failed on 11/11/25. I spoke with Sue twice who troubleshot the problem with me but couldn't resolve it. Blessed to speak with Sara who walked me through several steps, after verifying me, to resolve the problem. She was polite and patient with me answering my questions. I appreciate that she made me feel like a valuable customer throughout the whole call. I just wanted to let someone know that.

Nick was an excellent technician. He arrived on time. He told me about the things he was doing as he worked. He left the work area clean. He provided me with his contact info for any questions I might have later on. He was courteous and very efficient. I would highly recommend him to others. He is a great ambassador for your company.

I have been using the same company since December of 1992 and they are now part of Vector Security. My local office is the absolute best and their employees stay on for years. I would only use my local Vector Security Company. My company is very professional. They answer the phone promptly. They address my needs immediately on the phone. If a technician is needed I get an appointment. The technician arrives on time and is very professional and efficient.

The service was excellent, Nick was very patient explaining everything to me step by step. He truly deserves kudos and I thank him again for his patience helping me, how to operate the system on my phone. Also, Nick explained how to operate the alarm panel clearly and installed a new doorbell camera and smart lock as well.

Nick did amazing work and was very friendly, we were happy he was able to come out and help us out. If we have any issues moving forward we will be sure to ask for Nick and had no issues with his service. We would recommend him for future jobs.

We purchased a new home that had a Vector Security system already installed and it needed updated. Curtis and Michael arrived and did an amazing job. They were very knowledgeable and friendly and brought everything up to date. Gave a tutorial and helped us get the app on our phones up and running. Very pleased and would highly recommend them.

I have had Vector Security since I moved to Florida, about 9-10 years now. They are reliable and easy to work with. The staff is friendly and polite. I recently ordered an outside camera and Ms. ** got everything quickly ordered and date set for installation and save me money. She was very helpful.

Recommended by a friend. Good experience. Good to work with. Very knowledgeable, cooperative, friendly staff. Management team very responsive and courteous. We would recommend Vector Security to anyone. As a matter of fact our son is thinking of building in this neighborhood and naturally we are going with Vector.

Nick was great with the installation! Although I was a repeat customer took time to explain everything and ensure I was comfortable with the system. He cleaned up after his installation. His excellent attitude, attention to detail, and service is why I’ve been a customer for over 12 years. You need more installers like Nick, he is great!

My wife and have had an almost 9 year service relationship with Vector Security in 2 different homes. We changed Internet/WIFI Provider 2 days ago. We tried all we could to connect our Doorbell/Monitoring camera to our new WIFI, to no avail. I called technical support for assistance and was blessed to have Tech Support Specialist Brittany ** assigned to assist me in resolving our problem.

We have been having ongoing issues with our alarm that started beeping every two minutes one night. The next morning we replace the three batteries inside of the smoke detector. After putting those brand new batteries in it happened again, several days later, same issue again, took the batteries out, all the time calling Vector for guidance, we got a different story every time we called. They said they had to take down the system and then they had to restart the system after we put in the batteries.

We have used Vector in the past and we were satisfied with their service. The rep Ralph and installers were professional and did a great job with everything starting with the first meeting and the system that was installed. They explained the products and went through the keypad step by step. Nick and Joey were great and would recommend them to anyone wishing to have an alarm system installed. Thank you!

There’s one thing that you cannot teach a person That’s passion for their skills. That’s the type of experience I had while watching Clifton work on my new system. I appreciate the fact that he was on time and took his time making sure my new system worked properly. I very much old school when it comes to certain things but Clifton helped assist me with getting it to my phone. He displayed patience of a saint while helping me with that task. I’m a longtime customer with Vector and would not change up for anyone.

Vector came with the house. Honestly, ADT was easier to work with. However, Brittany was excellent in assisting me. She was knowledgeable, patient and thorough. All questions answered. Everything is working well. Phone waiting time is way too long to get to someone. It would have been helpful to have a manual given to us when we moved in. Thank you.

Nick ** came to our facility to install additional security cameras and to add recording features to all cameras. As always, Nick was extremely helpful and brought excellent recommendations to the table to help us determine placement and coverage. We really appreciated the high level of customer service provided for this visit!

I recently contacted the service center to notify them that I was going away on vacation, as I have always done in the past. First of all, it took me 20 plus minutes to get thru to talk to someone. I then advised them that I was going away and wanted my notifications put in place when I am away. Well one week later when I called back to extend this I was told there was no away status in the system. After 20 mins on the phone I realized the person had no idea what I was talking about (She was the same person I spoke to a week prior/ Jeannette). I then asked to speak to a supv, who in turn tried to tell me that the person I spoke to must have misunderstood my request. Not sure what that was about because I have made this request in the past, numerous time (3-5 times/yr for the past 15 plus yrs). I was so upset over this matter I am actually thinking about cancelling my service.

I would not recommend this product as it definitely does not work the way it was sold to us. I have to change the battery almost every 5-7 days to charge it. Then I have to re-boot it constantly. I am not happy with the product at all. The sales rep did not explain how it would be installed, that it came with a battery and back up one and just overall did not understand the product well.

Adrian came today to replace smoke alarm batteries and did an awesome job. Please give him a raise. Vector security Account Number – **. The account is under Sandy **. My email is **. If you've a question you can email.

Brittany ** was very knowledgeable and helpful when we called for help in understanding our new security system. She sent us her direct contact information also...very much appreciated. I'll probably have other questions, but I will not hesitate to call Brittany. She was easy to talk to and clearly knew the product well.

My security camera would not communicate with my mobile phone. I was able to speak with a manager, Ms. Christina ** and explain my frustration and concerns. She listened and showed empathy. She with due diligence contacted Mr. Sean ** and dispatched him to my home. I was out of state yet Mr. ** contacted me. I explained my situation. He asked for access to my phone. I granted access. He took care of the problem within 15 minutes while I was in Connecticut and I live on in Virginia. Excellent teamwork and superb customer service. Thank you Mr. ** and Ms. ** for complete customer satisfaction. 100 stars.

Vector responded to my issue in a very timely and professional manner. The $35 fee was waived and the Technician arrived as scheduled and replaced a defective motion detector. Vector has shown me that they do care for their customers. Thank you.

Y’all are supposed to be canceling this contract. I would appreciate you getting this done. I don’t need to have this monthly bill on me right now. I know it’s going to cost me $149. To get out of contract for my house and other $149. For the shop please get this done asap…. Thank you.

Our company has been with Vector for 3yrs. It started out great. Equipments paid in full. On last year we added 3 cameras. Harold the salesman advised no strings attached. Lied. New contract started. So now we can’t cancel services. They have gotten very rude. Hanging up when challenged about service. Hard to pay your bill online. The cameras was only a purchase and installation order but not a new contract. Per the salesperson who is no longer there!! We trusted them. We want out of this contract.

Nick and William arrived on time, got straight to work and completed our three camera install in no time. After completion, they, made sure we had full understanding of both the work that was done and system knowledge as well. I would highly recommend Vector Security and would recommend Nick and William as well.

The cellular communicator has never worked correctly/reliably for 6 years now. I have called multiple times and each time I'm told to throw money at the situation, so I have. I was sold a 5G upgraded unit with internet connectivity that was supposed to fix the issue, it did not. The installer walked around my business with his shirt off while he did the install of the device (I have a female working here, she was disgusted and I was extremely disappointed). I've had that for about a year and just found out the cellular portion doesn't even work when my internet connections is down. I was told again to pay $200+ first hour $80/hr for anything after for a service call when it's never worked correctly from the beginning. I told the person on the phone I'm giving ADT a call, and they absolutely did not care. I AM giving ADT a call, it doesn't matter the cost at this point, ADS/Vector can't get this fixed for 6 years, I've been more than patient and I am switching.

Vector bought the security system I was with and I stayed with them. I am satisfied with Vector and Susie always helps when we have questions or trouble with the system. The price I pay each month is reasonable. Disappointed that it takes Vector so long to get to me when I need service. My appointment is 10 days away. In the past, I could get help on the system issues in 2-3 days.

Vector Security is a super responsive outfit & technician Joey ** is extraordinary going that extra mile for customer service. Vector is a great company and very professional in all aspects. Always on time and very efficient. Thanks for all they do and look forward to many years of service with them.

I’m Mrs **’s daughter and I have to say when you thought you saw everything that you seen in life, I have to tell you that I had the best experiences with the level of commitment and dedication that your technician demonstrated. Even in the midst of a very challenging day with a tornado just a few minutes away from where we were Clifton worked tirelessly and got the job done. He was very passionate, patient and respectful. I could not have asked for a better technician.

Have been a customer for 30 plus years and have found that the after sale service has declined to a point where it is unacceptable. Although I have been paying additional for the security care plus, receiving service now typically take three to five weeks. I also have Vector on some rental units in a community that has a contract to provide service for close to 190 units and the same service issues also are experienced there. Upon investigation there have been some recent upper management changes at Vector and apparently some less than stellar choices have been made by the company. Service get a failing grade.

Joey from Vector Security came out to help us with an alarm issue. Turned out it was just the battery! He was timely in arriving, communicated in advance to make sure we’d be home, and was extremely helpful and efficient at diagnosing the problem. We’ve been using Vector for a while now and are very happy with their support service.

I have had Vector for a long time and love my system. My tech came to fix it because it was beeping for bad signal and he fixed it with a new antenna. He also told me about a new system and I might upgrade soon. I look forward to using my system for many more years to come. Very nice people and nice company to use.

Elected to remain w Vector rather than change out to a Ring subscription. Although Ring was less expensive, we knew Vector monitoring is excellent … And we did not have to swap out all the household devices. I was confident Vector could install and maintain the complete system. Anthony **, our installer was excellent. We had several post install issues due to component incompatibility, which Vector immediately addressed and upgraded defective, incompatible components.

Curtis was amazing. Came in well aware of what I needed and went above and beyond. He repaired the wall mount that had been removed and did it without making a mess. Friendly and outgoing. Was great with my two large dogs. He removed the nuisance panic button and another unknown button from under the desk making my workspace easier to navigate.

I have heard so many great things about Vector Security, so I had to see it for myself!! I am so pleased with the system that I have received and the quick turnaround with the overall installation. The security system has far exceeded my expectations and is exactly what I needed. Thank you so very much!!

From the bottom of my heart, I really appreciate the excellent customer experience from Vector Security. I couldn’t be happier with the service provided in an exceptionally timely manner. The technician was on time and very thorough. I love the phone app where I can access my system and see my doorbell camera.

I have been a chat of Vector Security for many years, and to this day I couldn’t possibly be happier with the outstanding customer service and great system. It makes me feel very safe. William did an excellent job with adding my cameras and showing me how to use the app on my phone. Very satisfying experience.

My garage door would not open/close when using my Vector app. It was the cause for angst as I have a 92 year young Mother at the subject property. I have had to allow EMS access via the garage if away from the home and I was bothered that I couldn't take care of my Mom in the manner of which she deserved. After a few tense conversations with Vector, Joey was dispatched to my home, diagnosed the problem, and successfully repaired it in short order.

I have been a customer with Vector Security for 7 or 8 years and I only have good things to say about them. Customer service is always excellent. The technician that has serviced my alarm system is always polite, thorough and makes sure everything is working before he leaves. Thank you for the great experience.

I would like to say I received excellent service from Nick today. Nick took his time and made sure the alarm system and the 2way feature of my alarm system works efficiently and correctly. Anyone else would have given up after 2hrs and a half but Nick made absolutely sure my 2way and alarm system works satisfactory!

Have emailed and talked to Chasidy ** several times and she has been wonderful in answering my questions and getting back to me real quick. Berno ** was wonderful when he came out to do the inspection on our Alarm system. We are just waiting on a couple of things to bring our office up to date. It was a great pleasure to talk and work with everyone.

We had two issues on our Vector Security system. One was a low backup battery and the other was a non-working doorbell camera. Your technician, Brittany ** was so kind, patient, competent and professional. She was able to correct both issues with her expert instructions over the phone. I told Brittany she was amazing and deserves a raise and hope you give her one. Employees like Brittany are hard to find.

I have a lot of respect for Sir ** for his level of workmanship. I’m born and raised Jamaican and I have only been here in the States for about 2 years. I really appreciate his timely manner. As per requested for him to arrive at 9am. He worked diligently on my behalf to ensure that everything was completed in my name. He did a great job.

I don’t recommend this company. They will take a loan out of your name and not notify you. And then when asked about it. They will tell you, you’ve agreed to finance through Vector. But will not disclose what that means exactly. So now my husband and I have a $4,000 loan taken out with Aqua finance. And we did not know anything about this. Our credits have been affected greatly! The sales person that came to our house, did not mention not once about a loan being taken out in our names and how much it was going to be! All we were told is the price difference if we choose to finance through Vector.

We have been customers for years. Vector has installed a new fire alarm and security system in our home. Jeff did the installation and he is great - very helpful and knowledgeable. We are having no problems now. Vector is fast to respond when the alarm goes off. We highly recommend Vector! Thanks!

Our daughter recommended we use Vector Security for our home security system. Now, we've been highly satisfied customers for over 2 years. Today, Brittany ** explained why I was having trouble recording animals with my cameras and then helped me adjust my recording settings which resolved my problem. Thank you so much.

Nick was very patient with me regarding answering any and all questions I had regarding the new alarm system. Nick was professional, friendly and installed the new alarm system neatly and clean. Nick took his time in explaining the Vector App and showing me how to operate the App and all its features.

I contacted technical support for help reconnecting 2 of my cameras following the loss of internet yesterday. Brittany helped walk me through several steps to get everything back online and to update our software. I was unable to do this on my own. She was very clear with her instructions and very patient.

I’ve been a Vector customer for over 15 years and any time I’ve had issues with either service or equipment they have taken care of it. My technician (Shawn) is and has been very knowledgeable and reliable when promising service. He goes out of the way to ensure the system is functioning properly and that he’s completed the job. He’s the BEST Technician I’ve had from Vector!!!

After deciding to have a system installed and after much research, we chose Vector Security. Ethan, the tech was prompt and very professional. He is very knowledgeable and explained everything thoroughly so I did not have any confusion on the panel! I highly recommend Vector and especially Ethan to my friends and family and would not hesitate to use again if needed.

Nick was a great technician and one of a kind. I had rescheduled 2 times with him the past week as I drove from Virginia Beach area which is 21/2 hours away. Both times, Nick was patient and understanding and rescheduled me with no issues nor pushback. I made the appointment today and I was impressed with Nick’s professionalism and he took his time to install everything neatly and answered any questions I had. Great job Nick!!

Nick done an excellent job in working on my alarm system and activating my alarm system. Nick showed up at my home on time and ready to get the job done. Nick checked over every device and my panel. He tested everything and also answered many questions I had regarding the alarm system and he was professional and friendly.

We chose Vector as we felt they gave us a complete picture. Our install was flawless. The men were courteous, professional, knowledgeable and a pleasure to have working in our house. The installers were extremely meticulous. They explained everything we needed to know thoroughly. We would highly recommend the crew that we had.

Had this 3 years, would have given good review. HOWEVER... I am having health problems and moving to Fl. I read the big type on contract as “Rate” was locked in for 5 yrs. When tried to cancel, told look at little print, you are locked in to PAY for 5 yrs. No matter your age or health. Telling everyone in my area & they are passing word.

The smoke detectors in my home were due to be replaced so I contracted with Vector who is my alarm system vendor. The technician arrive on time, was very professional, did an outstanding job of installing the new detectors, assuring the system worked as designed. The technician was very helpful in answering all of our questions pertaining to the system,

Nick was polite, expert and a pleasure to wok with. You have a great representative for your company. We think he is great person. You ought to keep him and give him a big raise. That is all I have to say as Nick provided a professional service in upgrading our alarm system and making sure that everything works properly and we understand the new system.

I called to speak to a technician regarding a problem we were having with our doorbell. Brittany ** answered the call. Brittany was very patient and extremely knowledgeable. She walked me through several things to try. With her expertise at troubleshooting, we were successful in fixing the issue. Brittany gave me exceptional customer service today.

Showed up on time, speedy. Courteous and professional service., Seamless installation. Spent the time to ensure complete understanding of what was installed, how it works, how to disarm, safety features, phone apps.

Aj was super helpful and very thorough with repairing my system. He also checked every sensor in the house (windows, doors, fire and CO2 alarm.) He showed up in a timely manner and presented his badge upon entering. I would Highly recommend Vector Security! They call every single time my alarm goes off whether it be a false alarm or not. They take the proper steps to verify my security code so if something were to ever happen I would feel super safe.

Nick was very professional, knowledgeable and went over and beyond in installing my alarm system. Nick was also very thorough in installing all devices, my keypad and running the new doorbell wire relocating my doorbell wiring for a better view of my front yard and driveway. Also, Nick was on time in his arrival as well.

I have been with Vector Security for many years. My recent interaction with Operations Support was very frustrating. I was locked out of my online account and passed to 5 different personnel that were unable to even locate my account! My issue was finally resolved with the professional support of Maimuna. She went over and above to disentangle the situation and provide superior customer service support to resolve the issue. If she had not taken the proactive step to return my call, I would have wasted a great deal of time trying to clarify a very basic issue. Thank you Maimuna for your tenacity, efficiency and professionalism!

You do not want a review on this particular instance. The people I talked to were very nice. It took over a month to get this certificate calling every week requesting it. I was checking my email messages as well as junk messages daily for it. It took me speaking to a lady setting up a tech coming out for my smoke alarm to obtain this certificate. She notify the person responsible for sending the certificate on my behalf before I received it. Bless her! The gentleman responsible for sending it evidently made a judgement call that this was not important enough to handle. It was very important to me. I think he just marked it handled each time the request came through. I hope I don’t have to go through this next year. Otherwise I’m very pleased with Vector. You can tell. I have had this service with you a long time. I was just about ready to hang it up after calling every week to check on it for over a month.

Nick was prompt, worked hard, he has a kind attitude and professionalism. If I need any assistance regarding my alarm systems in my homes, I would like Nick to come out and complete whatever work that needs to be completed. Nick has a great customer service oriented attitude and I can tell he loves his job and his profession.

This man is a ultimate professional. He is everything any corporation would love to have representing them. Nick is knowledgeable, hard working, polite with a joyful persona. We feel so lucky that he was our technician. He installed everything clean and precise. Nick expo everything he was doing and also suggested additional items to enhance my security. Job well done!

Vector Security has been highly recommended by many residents at Valencia Grove. Roslyn was very helpful and informative and answered all my questions. Rodlyn returned all my calls in a timely manner. I feel very safe now that my home is protected by Vector. I will highly recommend Vector to my neighbors.

Vector Security has very good service. I have been with them 16 years. They send the technician A.J. who does a very good job. He does it quickly and efficiently. The people I talked to on the phone were excellent. They are very polite and they always answer all of my questions. If anyone asked me about security, I would tell them to go to Vector.

I am handicapped and I can not get to the keyboards fast enough to disarm the system and cannot set it in time to exit through the front door. So I don't use it. I told the sales person I need one for the front door. I did not get it. I called about this and still did not get one for the front door.

I was having some problems with my cameras. The people at the main office were very nice and they let me know that there was an opening in their schedule to have the problem resolved. The tech came to my house and fixed the problem promptly. He spent the time to test my entire alarm system to make sure everything was working. I'm very satisfied with my experience with Vector Security. Thank you!!

Nick was wonderful - He was professional and easy to work with - very helpful in setting up our system. I would definitely recommend him for friends and family. I appreciate him taking the time to tell us about the front door key lock. End of the day, I’m satisfied with Nick’s service and the new system from Vector Security.

I’m a customer already. I actually was with the different alarm company, but it didn’t work out, but I’m glad that my family and I have Vector Security as our security provider. I felt so bad for the technician because he had to go behind another guy from the other company and it seemed to be difficult but because of his resilience he was able to complete the job for my doorbell camera and my side camera outside. Also helped my son and I to get logged in because we forgot our passwords. Once we were able to see the cameras we were very impressed. He did a very good job. Thanks, Clifton.

Called Stephanie **.. several times and no call back. Trying to confirm a set delivery. I've been a Vector customer for over 30 years. What is going on?? I am adding a new addition to my building and trying to connect with Stephanie.. Please have her call me at **.

Frank was very knowledgeable, professional and courteous. He explained step by step what was the issue, common causes for this issue and advised on what could be done to remedy the issue.

Nick is very professional and knowledgeable. This is the second install he has done for me at different addresses and he always does a great job. He knows what he is doing and explains everything in a way I understand. He is always on time and does the install in a timely manner.

I was recommended by a relative to get Vector Security because they had for a while and they happened to mention that your company was better than any of the competitors. I’m not sure what the difference is in comparison because I only dealt with vector security but I have to say that it was a very satisfying experience. The technician worked diligently and I got a chance to see hands on how the wires were placed. It was done very professionally and the view is a exactly where I want them. Great job.

I have known Nick for more than 18 years when he was with ADT. Nick is like family to me and my family. He installed my ADT system back in 2006 and today, he’s taking that old ADT system out and updating my alarm and old cameras to Vector. I can speak volumes to Nick’s professionalism, great personality, clean work ethic, and all around awesome character. I would say to keep treating Nick right as a company and you all have a very valuable asset in Nick! Also, thanks to his partner Joey for helping out with the alarm and camera upgrade as well. Joey was fantastic and a hard worker. And he has a great attitude as well and as a company, I like Vector already and the new alarm system and new cameras!

Well known national firm is why we went with you. Our experience has been MISERABLE to put it nicely. We installed you in 2 of our homes. Your customer service is non-existent. Can never get in touch with a real person after uncountable calls. Now you sent us to a collection agency with no communication!!!

I called today 9/3 and was on hold for approximately 20 minutes for which I had to hang up. When I got the chance to call back recording came on where I left message stating I had gone through process of troubleshooting our security doorbell and it still wasn’t working and could someone call me back, well needless to say I have not received a callback. I have been a Vector clients for over 15 years and your customer service is the worst that we have ever dealt with!

I had to cancel my service with Vector because I could not get your company to come out to repair a faulty motion detector. I started calling on July 21st advising them I was scheduled to have cancer surgery and needed this repair done ASAP. I was getting false alarms. They advised me it would be some time late August. Therefore I had no choice to cancel monitoring service because of the false alarm.

By far the worst service and customer service I’ve ever experienced. I do have a 30-year-old system at my house. All they do is keep raising the price and the service just keeps getting worse and worse. I’m definitely looking at doing a different service because their customer service is exactly what I rated them is zero. Stay away from this company.

It's impossible working w/ Vector. I've called several times to cancel but you all keep hounding me about cameras that never worked right. it's all documented. When I still continued to pay my bill it took up to 30 min and beyond to get my call answered. I just want to be done w/ Vector and I can't even get help with that.

I have been calling to get assistance with resetting my password for my security computer. No one has returned my call. My facility experienced a power surge last week and my password is not working. Please call me @ ** or email me at ** asap. My account number is **. Thanks.