Vector Security Reviews

I have had the pleasure of working with Delores (Dee Dee) ** for several years now. She has ALWAYS been courteous and always willing to help us with any issue that may arise. So pleased our company made the switch TO VECTOR.

I was referred to Vector Security by my brother Thomas **. I was impressed by the sales rep and the technician that came to install my system. Your system seems to be easy to use and learn. Would recommend to friends or family.

The installer was professional, timely and informative. He came before the scheduled time which helped my day! The gal on the phone was professional and quickly sent the certificate to me by email. Vector Security has a professional staff on all accounts. It is really appreciated.

Installers were very professional and knowledgeable. They were able to fully explain the system to my satisfaction. They are an excellent representation for Vector Security. They worked tirelessly and got the job done! I would recommend Vector Security to neighbors, friends, and coworkers.

Agata ** is always so helpful. Excellent job all of the time. Would recommend to anyone. She always gets back to us within one business day with positive feedback. She is one person Botanica Lakes HOA can always count on. I'd like to thank Agata for always helping our Association out.

Vector was recommended to us and we have been very happy with their quick response and their customer service. Whenever we have had Vector come out for a problem they are always professional, prompt, and courteous. We have recommended Vector to our friends and family. Excellent rating from us.

Chris was on time, professional and informative. He was very helpful in getting my home a business accounts linked together. He really took the time to explain the system and the way the accounts merged together. I would recommend Vector to friends and family.

Meji was, like all the technicians I've dealt with, very professional and knowledgeable. He called ahead, was prompt, and very helpful. In addition, the service personnel we talked to about the problem were very helpful; one even texted a picture of a plug we were trying to find. Thank you.

John seem to be a very nice guy, very knowledgeable in the security system. He gave me some options to improve my security at the store/apartment. Smoke I will think about but the camera system is way out of my price range right now.

I just wanted to give a 5 star to the technician, John **, that installed my cameras on Friday, 8/18/17. He was very nice, clean, and thorough, explained everything and was helpful showing me how to access on my computer and phone. He gave me a card to go to website to do a survey, but, it said there was problems with that site. I recommend that man get a raise or at-a-boy.

Just wanna say thank you to Vector Security for helping us out. Just had a system install and had some problems with app and system. Anthony a tech from Vector help us out. He worked and worked on system to all was right. Thank you for your speedy fix.

I left ADT because of the price. Vector price is better for my needs. They service is always stellar. The guy came today for one problem and ended up checking my entire system. I've already recommended Vector to all of my friends and family.

Vector came with the house when it was built in 2006, the problem for today's service began on 15 Aug 2017 and it took a long time to get a serviceman to the house on 22 AUG. The technician was very professional and an excellent job in diagnosing the problem which required replacement of the smoke detector. I'm very pleased with his performance.

Agata ** was very helpful with a request for an alarm certificate. She was very accommodating and efficient with my request. She made the situation very easy and seamless. Hopefully all of your associates are as pleasant and skilled in their work.

We have been Vector Security Customers since 2000. We are happy with them and the service. We always get a call when something is wrong with the system and the response time is fast. The service dept is always helpful when it is needed and prompt.

When I moved into my house Vector Security had already had one of their alarms installed. The service technicians are always on time. When there is an alarm activation the monitoring center always calls very fast. I am very happy with Vector's service.

She is so pleasant to speak to, and always efficient and courteous. KEEP IT UP! Can always count on being treated with respect. For the most part, I can say this about almost all of the people I've spoke to at Vector.

When I moved into my house several years ago, I was looking for an alarm company I could trust. I noticed many of the Vector Security yard signs among my new neighbors so I decided to give Vector a call. Since choosing Vector, they have always had consistent service.

I like the talking feature, every time the alarm goes off they call to make sure everything is alright. My whole community has Vector. The technician was very nice, friendly and helpful with explaining the problem. I am truly pleased with the service I got from the technician. I would recommend Vector to my family and friends.

I chose Vector Security because they serviced my old house. We had a few challenges during set up, but I was happy with how professional Vector Security was at the end. Their Tech or installer, Steven, was AMAZING! He was courteous, patient, and never gave up with the challenge! Thank you!

We chose Vector Security for our second home as we have had them in our primary home for over 26 years. Vector’s response to service and alarms has been very quick and professional. With this install the sales rep came out and gave us great information and we decided to use Vector at our beach home. The installer (Mike) was very proficient, cleaned up after himself when he was done, and recommended a few add-ons. Would recommend Vector to our friends and family.

About a month ago we were on vacation and we got a phone call that someone ringing the door bell at midnight. We were far away not knowing what is going out with our house. That night we decided to get a security system. We heard about Vector Security from family members that have Vector. Everyone that we came in contact with from the company have been wonderful, polite and professional. They have explained how the system works and what they have to offer. Now I can go to sleep and leave for vacation without any worries knowing that my house is secure.

My husband and I chose Vector security due to the service we received from Ben. Ben explained everything that we needed and was willing to help in any way. Ben understood the importance of the alarm system where others tried to sell us two separate systems. Next we met Kevin the installer. Kevin has been fantastic. He is very friendly, prompt, and ensure the work completed is a job that he would want in his own home. I am very pleased with my full experience at Vector and looking forward to our new system.

We've had Vector Security for 8 years and have been pleased. The service gentleman, Tim, was extremely helpful and professional. He answered all our questions and offered to help our understanding of the system. He helped with the downloading of the Vector app on both iPad and iPhone. We appreciate that this call was made a courtesy call.

Very professional... Very nice. Would recommend to my friends. He cleaned up after himself. He was also very friendly. Seems to have very good knowledge of security panel that we have. John has a very good personality and seems very friendly.

I have had the system for three months. My Daughter has Vector Security and set up an appointment. The install technician was very nice. The box is very easy to use. And I like the light that comes on when I Come into the house from the garage.

I am writing to commend Chris ** for exemplary service. Chris is impressive on many levels; during his visit yesterday, Aug. 17th, he demonstrated expertise, sensitivity to my questions, informative information - all of this while demonstrating incredible people skills. It was actually a pleasure to speak with him and feel the confidence that only people like Chris can convey. In a word, I can only hope that Chris will be around a long time to assist me with Vector service.

I was looking for an alarm system. When talking to a friend they recommend Vector Security so I decided to give Vector a call and give them a try. When dealing with Vector's service department, they answer the phone in a timely manner. I receive good service.

I had a great experience with Vector Security today. Chuck was absolutely wonderful during the installation of our new security system. He was very friendly and very knowledgeable. I am also very pleased with the update of the system. I will recommend Vector Security and Chuck to everyone I know!

Service was outstanding. Meji was on time for the appointment. He was also courteous, polite and efficient in his work. He was very knowledgeable and helped me better understand my security system, making the experience quite enjoyable. It was a pleasure to have him servicing my system.

Valencia Pointe Community has chosen a new security company. Therefore we cannot use Vector Security anymore. Thank you for your security for the past few years. We have been very satisfied with your service. Unfortunately the community residents must all use the same company that was chosen for us.

I chose Vector because I was concerned about Service and Professionalism. Since I chose Vector I have been happy with customer service response and professionalism. Customer service always answers the phone and has a good response. The service department also is professional.

We chose Vector Security because the service is great. Vector is always accessible. They are pleasant and courteous. The technicians arrive on time and are neat in appearance, professional and are able to fix the issues I have with my system.

Referred by family. Really nice installer. Very friendly with my wife and myself. I would refer this company to family and friends. If I needed any more work done at my home I would like for the same installer to come back to my home. Thanks for all of your work.

We had a security system. Vector took over the old company. We have been quite satisfied and your company has been responsive when there were problems. The most problems we have had is with the batteries needing to be replaced. And the beeping noise was driving us craziest. Now we have quiet and there is no noise.

Have been a customer of Vector for plus 14 years. Requested an upgrade. Very pleased with both Jeff ** and Mike **. Knowledgeable proficient. Mike clearly knows his trade. He is a very good listener. Intuitive and committed to excellence.

Our sister in law has been employed for many years at Vector. She recommended us to get a security system and there was no question that it was going to be Vector Security. Installation was performed quickly and professionally with no issues. System description was explained thoroughly and visually. Chuck was very courteous with the details of the install.

The installation went very well today. The techs that were assigned to our installation showed up on time and were very friendly and knowledgeable of the system they were installing. I would absolutely recommend Vector Security to friends and relatives.

A nice guy came around 12 years ago and I installed Vector. So far all my interactions have been great... The service is excellent and I have been in a couple of situations where Vector's actions took place very quickly.

We've had some issues with our alarm due to faulty parts, but Vector is always willing to send out a service provider right away, and problems are taken care of. Steve, the service provider who has come to our house multiple times, is thorough and deliberate when he makes adjustments to our system, so we always know that we have the best for us of what Vector has to offer.

I called Vector this morning to get a certificate for a mutual client, and Agatha ** was very helpful in getting the certificate to me right away. I left me with a great experience of the company. Great customer service!!!

I have Vector at my old house. I hope the people who buy it will use Vector also. I will tell them all about Vector and how much I like the system. I had the same one put in my new home and just love it. Everyone is friendly and helpful. Thank you.

All was good with these folks until the sale was complete. After that, and after the departure of my salesman from the company, their sales department was not cooperative in assisting me in buying more equipment. Now, I cannot even get someone to return my call to provide me with a certificate showing I have the coverage. I need this for my homeowners, and their refusal to help will cost me additional premiums. Left multiple voicemails in 2 departments. Before this their service dept was satisfactory.

My home was broken into when I was in Mexico and a friend of mine referred me to Vector. The service rep today was absolutely wonderful, very informative, very knowledgeable. On time and very nice Steve **! Will ask for him in the future!

I am not pleased at all with your company. I too am in the client service business and when you read my details of being stood up you’re going to have to fight to keep me as a customer as your company has broken our service contract of giving any service what so ever. First, let me tell you it takes about 10- 15 minutes for a customer care rep to answer the phone. That is actually worse than Comcast. A plus is so far all your reps have been pleasant and apologetic which is a shame that they have to keep apologizing.

I had been with Vector security for 15 years and been happy with the service. The tech was very patient in resolving the issue with the IQ2 panel and explained the problem and very professional in explaining the issues. A very satisfied customer.

We have had our Vector Security system for years and love it. We recently added several windows and smoke detectors. The process was super easy from the sales department to the installation department. The installer that came out was on time and he did his work quickly and cleaned up the little mess that he did make.

Greg was timely and very professional. He explained how he was installing and the work he had to on and in my house and garage. He also helped understand the new cameras and how the company was wk to increase the speed.

Vector security has historically provided excellent service for our security systems. We were experiencing malfunctions with a motion sector which could have inadvertently allowed access by unauthorized individuals to a secured, sensitive area. Ray was on site a few minutes and had determined the issue and posted 2 potential solutions. Very pleased with service.

Vector Security had the best installation prices, and when comparing apples to apples the best monthly pricing. Rick my sales person was great. The installation person showed up on time and did a very timely and neat installation. The installation tech was very patient with all the chaos in my home on the day of installation.

Outstanding service by your rep Ricardo. He did a great job of retraining me and fixing the system. Ricardo is an asset to your organization. Thanks for sending him. I am glad we chose Vector for both our home and business locations.

This was an upgrade and the technician was superb. Arrived in a timely manner and was very polite. Explained everything very well and stayed much later than planned to add my glass breakage detectors. I now feel very safe and protected in my residence! I am very happy with the services I have received from Vector.

The sensor was missing. When I had the basement renovated they removed it. So the service technician helped me by replacing it. This was well done, thanks so much. The system was here when I moved in so I just kept it.

We have had Vector Security for 10 years and are happy with our experience: installation (June 2007), addition of heat detector, occasional repairs to sensors, etc. Recently, we needed an alarm certificate for our homeowner's insurance and it was done quickly.

Vector Security is very reputable and we have use that for several years. Today we decided to add cameras and a recorder so that we can always see what's going on in our home. The technician, Greg was very knowledgeable and super pleasant. Thank you so much for doing such a good job!

Excellent Service. Lots of patience explaining how system works and how to use it. Gary is very knowledgeable. He has a great sense of humor and took his time to explain how everything works. We even took some notes. Would recommend to others. Thanks Gary!

We have been Vector customers since 1999. The service provided by them is very dependable. We get calls when something goes wrong with the system and explained in detail what the issues are. The technicians are very friendly and helpful and explain everything that has been done when work is completed.

When it came time to choose a security company I wanted to make the right decision, I wanted to get the best service and value for my money. Vector Security was recommended so I decided to give them a try. Vector Security technicians have always been on time. They call when they are on their way which is always helpful. They are also polite.

Had Vector in the previous house so we stayed with you. Service today was prompt, the tech arrived on time and had the new battery in in five minutes, then checked the entire system. I was very satisfied with this visit and won't hesitate to call if there is any other problem.

I am not satisfied with the central vac installation in my new house. There seems to be an issue with the power head, as observed by Bob from Vector in late July when he was at my house for security camera installation. The vac digs into the rug when being pushed forward. Bob said he'd look into it, then so did Chris ** from Vector a week ago, but no one has gotten back to me yet. As it stands, I've invested $4.4k in a central vac installation that I can't use on my rugs, only on my hardwood. Not Happy at all!

Vector alarm has a contract with my community. Had an installation last Friday that went well, super nice and friendly guy installed our system. Today I needed documentations for my insurance and Agata helped me quickly to get what I needed. Very happy with the service so far.

We have been a Vector customer for seven years. We like the peace of mind it brings us when we are at home or away. The panel is very user friendly and that's one of the reasons we chose Vector Security. The service people are friendly and very accommodating. They always make sure things are working correctly.

We have been customers with Vector for over 12 years at this location. We recently had a lightning strike and needed to upgrade our system. Interactions with Chris our salesman and Mike the technician were very good. I was very pleased to see the same staff that we had install/sales from when we had the original system installed. We would recommend a Vector system to our friends and family any day.

Who else would we call for superior service? Vector is simply the best for installation or service. We have used them for more than 30 years and highly recommend them. They are knowledgeable, affordable and very easy to get appointments with.

Vector Security is the system for our complex, and we had it activated in our house in April when we moved in. I called today to receive a certificate of central station monitoring for our records and insurance. Agata ** helped us to get our system registered with a permit from the Palm Beach Sheriff's office. When we emailed her the confirmation she promptly sent the certificate. She was excellent in her help.

I've been with Vector for a long time and feel very secure when we leave our home each day. Your representatives have always been helpful and addressed my needs quickly. Thank you for your continued service. I have recommended you to many people -- especially for handling challenging problems that other services would ignore. Plus you never bug me with marketing calls.

We had a new control module installed yesterday that enables us to partition the basement. Ken ** was the salesperson and he was excellent, as always. The gentleman who did the installation has worked on our house previously and he also was lovely. Overall, our experience with Vector has been very positive and it is these individuals, plus the helpful folks at the alarm center, who have kept us very loyal to Vector for 12 years.

Vector bought Cain which was my provider. I have been pleased with Vector and especially pleased when I have a service tech like Tommy who is knowledgeable and personable. It's very important for Vector to remember that good service is what keeps clients happy.

Recommended by the original seller of the home and have been satisfied with the service. The technicians have always been very polite and courteous. They are never late. The job is always completed to my satisfaction. My questions and concerns are always answered to my understanding and satisfaction. They are dependable.

Awesome! How do you alarm for four years great service but great Technicians. I am pleased with the fast response and Vector's customer service. I have my entire house Done and secured with Vector. My last service Technicians was Bill and Steve and Vrt for thorough and pleasant.

Both the sales and installation were excellent. Very impressed and very pleased so far. Both David in sales and Ernaldo for installation far exceeded my expectations. The quality of the equipment as well as the in-service and ease of use made this a wonderful experience. Using the camera both at the door and inside the house make me feel very secure.

Sales agent came on Sunday! Unusually committed; very thorough! Install went very smooth. Tech went way beyond expectation; very knowledgeable. System very easy to operate. I travel on business regularly and my wife feels far more secure with this system. Other vendors have provided quotes, but Vector's system far exceeded our expectations. We've had 30 years of experience with home security systems in our homes and have been very impressed with Vector.

Renovation of an older house with installation of a new security system, smoke, fire and CO monitors also cameras. We used Vector and Byron ** in our last home and were happy he is still working with Vector. He's friendly trustworthy and knows the practicalities of security systems so his design suggestions are good. He also supervised the installation - walls were open do. It was coordinated with the builders. Excellent overall.

Vector is reliable and the customer service is phenomenal! They have state of the art equipment that ties in with their user friendly app. Our family came back to Vector for ease of use and protection package. Would recommend to friends and family!

I was thinking about having an alarm system installed in my home. A representative from Vector Security knocked on my door and I decided to give Vector a try. One time when my alarm went off, the monitoring center was very prompt. I was pleased to know they were ready to make the call.

We love our new system. Your suggestions were helpful. Thanks again for all your help and the professionalism of George and Eric, it was a pleasure working with you and the rest of the Vector Security team! Thank you very much.

Telephone call seeking help to change time on monitor. Service Representative was very helpful and a pleasure to deal with. He (sorry I forgot his name) got me through the steps quickly, and I was able to write the steps down so I have easy access the next time I have to change the time or date.

I've heard great things. Was referred by my cousin, Leigh **. Everything went well from the salesman that came out for the proposal. To the professional, neat and clean installation. The keypad is easy to use and so is the app! Thank you!

I chose Vector because of their excellent reputation. It was already installed in our house when we bought it. Thank you for your quick attention to any requests I have. Their service department is always very helpful and knowledgeable about the product. They respond very quickly to any emails.

I choose Vector due to my ongoing relationship I have with Mike and we use Vector at our church and are happy with the service we receive there. With my wife and I traveling more these days I wanted to make sure my property was protected while we were away. I recently had an addition put on the house and Mike realized it wasn't protected so we added on extra devices during his visit. I would highly recommend to any of my friends or family.

We have had Vector Security for several years. Needed to add upside cameras for security. Technician very good explained everything. Made sure we were proficient in system before he left. Install went very smoothly and took great care when inside and outside the house. Great person.

We chose Vector when our home was built. We've been customers for over 10 years and have had great service. When we've had alarms the monitoring office contacts us immediately and all of our service needs have been met promptly.

We moved into our house in 1993 and had an alarm system installed by Cain security. When Cain was purchased by Vector the transition was seamless. I plan to continue with Vector as I have no complaints about monitoring or service.

I called to get a certificate emailed to me. My homeowner's periodically wants verification that I have a home security monitoring system with Vector in order to qualify for a homeowner's discount. Laurie **, your customer service rep was very helpful in supplying me with my certificate.

I contacted customer service for a form for home insurance for alarm verification. I was also informed on a request for system test. I was also able to add/delete updated information on emergency contacts and residence access. The customer service was excellent and updated my information along with a system test that needed to be completed since alarm was installed about 10 years ago.

Relatives and friends have Vector and are happy. The main thing I wish was different was the amount of time it takes to get into the app when someone is at the door. Talking to a friend with a different doorbell camera tells me they have the same delay.

Gordon was very professional. He called to say he was on his way. Explained all the work and reinforced my positive experiences with Vector. We are happy we selected your firm and would choose you again. We recommend you to everyone we know. Thank you.

Low battery signal remained on after battery changed. Technician - Bill - was awesome, professional and efficient. He was also very informative discussing additional service options & promotions. We will consider additional services. I was very satisfied with his service and we are satisfied with Vector in general. We will definitely refer our family and friends.

I chose Vector because I have a family member that works for the company. I was very pleased with all staff I encountered. The installation process was quick, staff was on time and very pleasant. I would recommend them to anyone!

I contacted Vector about upgrading my systems. Install came out on time and was professional. He walk me through the app and setup of the notifications on my phone and my wife's phone. I would recommend vector to my friends and family. Thanks.

In May 2014 I signed up for Vector security for my home at **! I have been pleased with you all! Then in May 2017 I called and told them I was moving and wanted to discontinue my service by the end of May! They said ok, my payments are auto draft so I knew I didn't owe anything! The device was got off that month! They have still continued to take out $46.45 each month even as late as yesterday! I have called, NO ONE has bothered to return my messages! I finally called hung up and called continuously the other day and I FINALLY got to talk with a man who put me in contact with a Shelby! NOW SHE TELLS ME IT HAS TO BE to be in writing before they can cancel my service!!! My service was cancelled in May! The only service I have with you is you are taking $46.45 out of my account each month!

I called because I recently received an annual bill and realized my monthly rate had gone up. All questions were answered and I received excellent assistance. I even received a better rate than before I called. I was very pleased with my overall experience and the employee who I spoke to.

I was already a customer when I lived in Bloomfield. I decided to remain with them because I was already contracted but was happy with the service. Was happy with the speed and quality of service today. He explained how to use the service properly and gave me peace of mind!

We chose Vector because they were the company that called 18 years ago when we needed a security company! They have been so great! We feel so well taken care of. They call when they need to and are so nice and friendly as well! The staff are so helpful steering us towards the correct security needs.

I started talking to Marcey from AVSX in early March, probably earlier, about installing cameras with sound in our office. I never got anywhere with her and in mid-March, I called AVSX again and finally got an appointment for someone to come out. It has been a very exhausting experience since. A few examples, I did not get any courtesy calls when they were going to be 3 or 4 hours late, on more than one occasion. There were no follow up calls.

Vector Security has been outstanding. Peter ** was the installer of my new security system. On his way to my house he called to inform about what time to expect him. He was patient, knowledgeable and very professional. He helped set up the interactive Vector Security App on my phone. He made sure that I was very comfortable with operation of my system. I was so impressed with the installation, I even referred some of my friends and family members to Vector Security.

They are fast, easy to talk to, very nice people who care about their service, always on time. I also love the way they make you feel safe away on time. Doing a great good keeping the world as a great and safer place. Thanks so much for all you guys do.

The Vector tech arrived on time and was very helpful with the installation and instructions to assist in operation of our new system and our Amazon Echo Dot. Service was quick and easy. I would recommend to my neighbors and friends.

James ** was our technician today. He has provided service to our home in the past also. James is always very professional and punctual for appointments. His friendly personality, knowledgeable of all questions on technology is a great asset to the Vector reputation. I would highly recommend him to anyone as a top notch business professional. Thank you very much James!

I have had Vector Security for 11 years and I have never had any problems. Recently Bob **, who was my sales representative retired, and I needed to make some changes to my system and the new fellow (Kevin **) who came out was very helpful and friendly. The service technicians are always very friendly too. I am very happy to be with Vector!

Anthony was very knowledgable and wonderful during the service and new panel installation. He is very nice and answered all my questions. I would recommend him and Vector to my friends and family. I really appreciated how great and patient he was during all my questions and concerns.

PROBLEM: System reporting "Front Door Doorbell" failed a remote connectivity test 7:52am 8/8/17. Have had Vector Security service for 4+ years. The end of June we had doorbell and cameras added to our service. For approximately 4 days prior to July 26th, our Vector Security system was reporting a "failed remote connectivity test." Being out of town on business, the only option we had was to call into the Vector Security for tech help. The tech said he rebooted my system to correct itself. It did for several days then failure notices started again. My wife called on August 3rd to arrange an appointment for a tech to come to fix the issue on Aug 4th or 5th when we would be back at home.

We were very pleased with Kevin. The install went well. Kevin helped us with the app multiple times. He was very patient. Helped with apps multiple tabs security in Power video and when we had questions, got a hold of Tech Suport to get us the right answer.

Well, Vector chose me. I moved into my place about 7 years ago and the panel and sensors were already installed by the previous owner. So, I decided to continue to use the same company. I have had a great experience. The service I have includes any repair services I need so I don't have to pay when they come out to me. The representative was friendly, professional and quick. So, I would recommend Vector.

Appointment was readily available in my time frame. Technician was on time and quickly diagnosed the problem. He explained the issue to me (faulty batteries in window sensors) and quickly replaced the batteries. He offered to discuss any upgrades we might need (we are satisfied with our set up). Was very polite in answering all my questions.

Looked on computer and from the time Jeff came all the way through installation everything was perfect. Mike spent the day explaining and reexplaining without any hesitation. Mike's suggestions were perfect and we are so pleased that we picked Vector. I will refer to anyone I know who needs a new alarm with great workers.

I was a customer of Cain and transferred when Vector bought them. I have been very pleased with both service and monitoring and have recommended Vector to friends. I will consider upgrading the system with Vector in the fall to enhance fire protection.

We have in York Pa, very service minded, we also have it at Our office in York, Vector is always available for service and Help. We would also recommend it to our friends and our Customers. Service people are always kind and super helpful.

We chose Vector after meeting with Kevin ** and talking with him. Kevin provided a great first experience with Vector and we have had no complaints or regrets. John came to our home to reset our panel after updating our contract. John was very polite and helpful when answering my questions. Thank you to all of the people involved in providing our Vector service!

Tech was clean and neat. Explained what he was doing. Cleaned his mess up. Wore shoe covers. Was polite. Told me about other services that Vector has. Made sure that I was satisfied with the job he did. Put his cones out. In front and behind van.

I first met Rick ** nearly 20 years ago and he has always represented Vector with the utmost in professionalism and expertise. When it came time to install a new system in my hospital, Rick was the only person who I would entrust with the logistics. The name "Vector" is synonymous with quality and peace-of-mind. Rick is synonymous with a class act.

We choose because of their high quality of service and outstanding customer service. I would like to continue to be a long time customer and hope Vector continues to provide outstanding service to protect my family and keep us safe.

I've been a customer with Vector for over 20 years and have great experiences with the company. When calling the individuals that answer have always been very helpful and kind. Willing to do what it takes to meet any needs and concerns. The technicians either in person and on the phone have always been about the business of taking care of my problem. All have been about providing high quality service. They even care about the dwelling and how they go about their work. KEEP UP the EXCELLENT WORK.

The fella (I think his name was Joe) was fantastic and VERY patient! He was very knowledgeable and willing to help in any way possible. He took the time to troubleshoot my problem like a true professional. He is an asset to Vector Securities.

Excellent Service and Great Customer Service Skills!! I would recommend Ryan to a friend or family member. Vector is represented by an wonderful Technician! Thank you again for your patience and excellent value. I am excited to have this new system!! Ryan and Ms. ** were great!!

I chose Vector because of their reputation for excellent customer service and ability to problem solve over the phone. Also, the company representatives are on call during non work times during evenings and weekends. I would recommend their services to others.

Vector Security installed a security system at my home in Upper Marlboro, Maryland. I am doing some work in the house and needed Vector to come back and relocate the control panel. It's certainly been a great experience. Mr. ** who came to do the work, took time at the beginning of the process and explained what was involved in relocating my system. He was knowledgeable and made me feel very comfortable with the installation. I definitely recommend Vector Security to anyone who is looking for a security system.

John the service tech did an excellent job of replacing our security system after a lightning strike in the neighborhood. Will online to use Vector for my home security needs. And I will contact them in the future for other needs at all my properties that need security.

Purpose of visit was an annual service call. Representative was very friendly and professional, also very thorough. He was sent to replace a battery due to a low battery signal. He checked all the batteries on all the smoke detectors as well as the wireless break-in detectors. No one had checked them before & they were 10 years old. All-in-all, very satisfied.

I decided to switch to Vector Security because y'all rates was reasonable. Also I upgraded last year and I must say I'm very pleased with my new system and the availability to access it from my phone using the Vector Security Application. I never had any problem with customer service, always pleasant and very helpful.

I have had Vector for almost 10 years and decided to look into upgrading my system. I talked to a few companies and Vector valued my loyalty and offered me a reasonable upgrade for a reasonable price. The process was smooth beginning with the salesman. The tech that installed the system was very professional and explained the upgrade in great detail. He made sure I was pleased and that all questions and concerns were addressed. Very happy that I stayed with Vector.

Ed and Todd showed up on time with the salesman Greg. They went over the work that was to be completed and got to work. I was very impressed that they both got busy at both sides of the job with the cameras and security. Very pleased.

Ed and Todd were great to work with. Both of them took their time to go over everything. They both bounced back and forth between cameras and security. That surprised me that they knew so much that they could do that. I will recommend Vector Security to everyone.

Had one of your installers out to my house today to install a new security system. The system that was here was about 30 or 40 years old. Your technician was very knowledgeable and knew just what to do with the old system and how to make the new system work using the older components. I am very happy that I decided to do this upgrade as I will have more feature usage available in the future.

We have had Vector since moving into our house in 2000 and recently decided to upgrade our dated system. Ryan, Cody and Mike were great to work with and were very professional and they cleaned up after themselves. We added Garage Door Control, Doorbell Camera, Light Control, and a second partition for an outdoor shed.

Service from beginning to end was top notch and professional. Would recommend to any and all of my friends and family. I have been a member of Vector for 6 years and have had no problems with equipment or company. Any time I needed anything they were quick to respond.

We are very happy with our alarm system. It gives us great peace of mind to know we are protected with both security and fire devices. We also have the medical buttons. KEVIN **, sales rep Was great and STEVE **, the installer did a fantastic job. He was very patient and answered all Our questions! We are very satisfied!

Vector was initially recommended by Howard County Police Dept. for monitoring service. Service has been good over the years as well as recommendations for service upgrades and improvements. Alarm monitoring service along with customer service has also been very good.

2 outdoor cameras were installed at my house, this August. Everything was done to perfection with professionalism. The time it took to get the job done was reasonable. I am very pleased with the equipment. I would recommend Vector to anyone. Thank you for the continued service.

I have had Vector for several years. I have received excellent service during this time. I have been serviced at least two times by this service. I have been pleased with both his service work, but also his attitude and interaction with us during his time with us.

I choose Vector Security because of the excellent, professional customer service and personal attention I received. My salesman, Rick ** helped me with every step along the way. Being security system illiterate, Rick helped me with all the different options. He assisted me from the concept phase through installation and system operation. Rick ** is an outstanding asset to Vector Security!

At the time we chose Vector it was a good deal. Have not had too many problems with the equipment once it was Upgraded years ago after one of your lesser trained techs fried the CPU... But it all depends on your service technicians. Some are good, such as the one today... Chris... Some take shortcuts that cause problems later. Central sometimes takes too long to respond to an alarm... Milliseconds count! Also, why did it take so long to get online customer accounts?

I had a system with you guys before and I was always happy with your service. Installation went smooth, technician is very friendly and his knowledge of the system was very helpful. I will recommend you to my friends and family.

Tommy ** is extremely knowledgeable about the security system. In fact, he is the most knowledgeable technician I have ever worked with on a home security system. We were not very impressed with Vector until Tommy came to help us update and learn about the system. Vector sent the original contract to an incorrect email and it took a day or so to get that corrected. Tommy has spent hours of time making sure the system works perfectly for our family. He has been out to our home twice to get everything set up for us. He provides exceptional customer service and is extremely professional.

This is about cancellation. I wanted to keep my business locally but since this system went from 2G to 4G there have been nothing but problems. I have been paying for service when the service was not working. The guy knew that I needed an antenna to go on the outside of the roof after he put a short line antenna in my attic. My roof have radium liner on it which will not allow a signal to leave my house. Not even my cell phone will work inside my house. He stated that I will lose my signal from time to time and that I needed a longer line to reach the roof. Well I guess I was to keep calling just to get a longer line.

Local service and very affordable... Fast service and very nice associates. Highly recommend for anyone. They were very fast in scheduling my install and was right on time. Tech was very professional and very informative with the operations. Thank you very very much.

He was on time. Very professional! Did a great job. He swapped out sensors, replaced a battery. He took his time and made sure everything was working properly before he was to leave. Took his to explain some different features on my key pad and remote. I would recommend Meji to anyone.

Back door sensor was not working. Vector was great about coming out and replacing the sensor on the back door. The tech was nice, worked efficiently and professionally. Problem was resolved and all others were checked. I'm very pleased overall.

My overall experience with Vector Security has been great. I'm a long time customer. The technician has always been great. He is always professional and very knowledgeable and informative. It's a pleasure to always see the same person each time there is an issue with the system and he takes care of it right away.

Vector is indeed fortunate to have a Team Leader in the person of Heather. I was having a frustrating experience and she was able to allay my anxieties as well as retain us as a customer by suggesting several options. She has a charismatic style that lends itself to great customer service.

Service call from the beginning to the end was excellent. When we first called in Erica was very professional and was able to squeeze us in same day to fit our schedule. Mike was able to pinpoint the problem very quickly and got us back up and running. He also offered a maintenance agreement for any future problems we might have. We spoke with Mike about adding optional cameras which he is going to provide us a quote for.

I talked to Tonii about my concerns with someone entering my home while I am away. We decided to add a camera to the system and record all the time. The installer was very thorough about making sure that I got the view that I wanted. He was very helpful in setting it up on my phone and computer. I could not be more satisfied with your service or the people representing you!

My system was 25 years old, and I wanted the ability to monitor and set my alarm remotely. I was also concerned about the hardware starting to fail, and I did not want the alarm going off when I was out of town, leaving the alarm going off for days and annoying the neighbors.

Ed did a great job at installing our security system. I am very pleased with how easy it is to use and even the phone app is easy to use. Alexa is very neat and I am glad that you guys now can install them to work with the security systems.

I called your Customer Support number, waited on hold for 6+ minutes for a person to help me. When I requested that an alarm cert be provided to me, I was told that would require an in-home inspection. Seriously, I pay $41/month and you need to do an in-home inspection to confirm that you are monitoring my home??? This is a very poorly veiled sales attempt, once again, to get into my home to sell me more service. I was then told that I can access the Alarm cert online. Now the catch, I don't know my account number to register my account so I can access this certificate.

Very impressed with our service so far but more from our sales representative, Daryle **. He always goes the extra mile for my businesses and at my home if we need anything. When one of my shops was broken into and (the shop owner) was out of town, my second in command called Daryle immediately because he's our "alarm guy". Not only did he answer the phone in the middle of the night but he came to our place to lend a hand and see if there was anything he could do to help before we opened for business that day. That is service!!

Working with Jay was a pleasure. He is very professional and courteous. Jay ensured that all of our questions and concerns were addressed. He walked us through all of our new services and options. I would highly recommend Vector Security. Great job!

Very satisfied with installation. Technician was courteous and professional. Very knowledgeable on the system and helpful with his recommendations and input.

When we moved into our home we were happy to see that there was an existing Vector Security Alarm. When talking to the previous owners, they were very satisfied with the services received by Vector Security. We have also been pleased with the Vector system and the monitoring response. And I have been especially pleased with our service guy please.

I just want to say that I am very pleased with Vector’s service that they provided me today. The tech Derek came to follow in my sensor that keeps falling off. He screwed it in so it won't fall off again. He also went around to check all the rest to insure that they won't come off. He also checked all of my smoke detectors and changed all the batteries. He was great to do what he did. I hope he is recognized for a job well done.

I've been a long time customer, Vector has always taken care of me in a very short period of time when I needed service. John was very respectful and caring about damage done to my store. John seemed stressed about another service put on him possibly making his work day longer. But John tried not to show it and was smiling and joking with me. John seems to be a very smart and good technician, I hope you keep him with Vector for another 21 years.

We installed our Vector System in 1999 and at this time we are upgrading. Our technician was so considerate and easy to work with. He took his time as he demonstrated the system and explained how to use the app.

Todd the installer did an outstanding job during the install. He was very knowledgeable about the security equipment he installed. He was also very patient with me as I am not very tech savvy. He was very polite and cleaned up after himself. I would recommend Vector Security to anybody interested in purchasing a security system.

I had an overall great experience with Vector Security. Larry was our technician and he was very polite and courteous. I joked with Larry as soon as he walked through our door asking him, "Did Vector send me the best?" Obviously, they did. We can't say enough about him. Vector should be proud to have a person like Larry representing the company.

My daughter built this home in 2006. She chose Vector Security for its reputation. She was very pleased and continue the service. She and her husband decided they'd like to live in a warmer climate and moved to South Florida. I purchased the home from my daughter so that she could buy a home in Florida. I kept Vector Security because the system works well and when we require service on the plan that my daughter chose there's no charge. Soon after purchasing this property I upgraded to the wireless convenience of being able to control the system from my iPhone. And recently I upgraded again to the VIP service.

Chose Vector because of reputation. All interactions with staff were positive. The main feedback I would give is if additional payments or charges were to be made at a later date that they would be disclosed at initial contract stage.

I reached out to my rep with a concern for my smoke detectors’ age. Frank recommended that it was time to replace the smoke detectors due to their age. I requested Greg who had previously done some work in my home because he was very good. I was not surprised by his knowledge and swift efforts to get my System upgraded so quickly and in such a smooth manner. I highly recommend Vector and my installer Greg to everyone that I run into with security needs.

When I answered the door I was greeted by a nice gentleman, ERIC, who reviewed with me what was being installed today. He also brought Mike along with him. I showed them around the house to show them where they will be working. During this time I was offered other products to make my home safer and they also gave me recommendations about where would be best to install my products. These men are great at what they do, worked quietly and quickly. I have no complaints and I would refer Vector, FRANK, ERIC, and Mike to anyone. I'm very satisfied with my service.

Don was awesome! He checked all our system sensors and made sure to make me aware of all that he is doing to check the system. He was very knowledgeable and personable and made the service call enjoyable and he was extremely professional.

Very professional and thorough. Checked my whole system for functionality. Ensured that my glass break sensor would pick up all windows in range. Tested smoke detectors and installed new window sensor. Arrived on time and very professional. Would highly recommend Vector.

I chose Vector because they were in the neighborhood. They left an advertisement on my door so I decided to call. When I called they were very available to meet with me and explain the different options that would meet my security needs. I am very happy with the service. Vector is always on time!

Vector was very good. They showed up on time. The service guy was very friendly. He didn't take long time to do the work. I was able to go work without calling out from work. I would very much reference this company to my friends.

Jared is the best tech in all of the businesses I deal with. Very professional and completes the task with customer satisfaction top of mind. I request him when I place a work order because I know the service I will receive.

The technician was on time. The technician was extremely polite and courteous. The technician took his time checking every window, door, smoke detector, and main battery to system. The technician installed a couple new sensors in windows that I was concerned about. I now feel extra safe, having had everything thoroughly checked! Thank you!

Vector offered a competitive and professional quote. The installation went smoothly and much quicker than expected. We've had a couple of minor issues with sensors but each time Vector has responded quickly to solve the issues. We are very happy to have Vector protecting our property.

The installer was pleasant. We talked in depth of what the installation included and what we wanted. Greg was efficient and got our system working very quickly. We talked about adding smoke detectors and decided to do it. Greg was very patient when he explained the system in a way that was easy for us to understand. Thank you so much!