Vector Security Reviews

I originally chose to stay with Vector because I was with Owl security and when Vector took over I decided to stay with Vector. I have been pleased with Vector and my system has been generally maintenance free with the exception of low backup batteries. I did have one false alarm recently but it was quickly resolved by the service dept. I am thinking of upgrading my system to a newer system and will most definitely use Vector.

My brother recommended your services. I'm happy with the services. Alarm system is easy to work. Tech very helpful in explaining the system's features. The tech also checked all the batteries in the system and smoke detectors. He also told me about a feature that I was unaware of.

I received an explanation of the functionality and was able to select the options that met my needs. The installer was on time, courteous and made sure everything was working properly before he left my home. I feel safer knowing that my home is being monitored by a company that takes security serious.

Technician was excellent. He was very knowledgeable in repairing the alarm panel. He also recommended getting a service contact for the system and he explained the advantages of having a service contract. I agreed to getting a service contract. Great experience.

Great experience. Enjoyed the personal nature of everyone I've experienced and immediately recommended them to several friends and colleagues. The service is great and love being able to control so much at the house from my phone. Constantly updating my house thermostats is one of the best and linking to Alex's adds to the benefit.

We choose Vector security for their personal service and A+ customer rating. I love the fact we can customize our plan and what we want. The manager (Stone **) checks on us and makes sure that we are doing well and if makes sure to contact him if we need anything. I recommend Vector to everyone.

Mike was great he took care of everything, explained everything, showed me how to do it all till I understood. My install tech. mike was very personal. Also took time to go over the system with all of my family members. I would recommend Vector Security to everyone.

Excellent service and great technician. I have been a customer since 2002. The service is very reassuring, my children insisted on me having a security system after my husband passed away. It has made me feel safe as well as peace of mind for my children who are not in the area.

Today I had a technician come out to my residence to add a communist actor to my alarm system. The technician explained to me what he was going to be doing and addressed any questions I had on operating and getting a new user guide for the system. Overall I am satisfied with today's service call.

I have been with Vector for a number of year and have found their service and product to be superior. Their tech know their product and are professionals when it comes to repairs and service. I would certainly recommend Vector to friend and family as I have done previously.

The service was adequate, luckily we never had to use it. The problem with Vector is that their contract locks you into long-term commitments (3 years!), auto-renews after that for a *year* at a time, and canceling the contract is a nightmare that cannot be accomplished directly in person, online, or over the phone. The exact process is very opaque, their website gives virtually zero guidance and even finding the correct people to talk to on the phone is a monumentally frustrating task.

It's important that you know (even though I'm a bit late sending this) that the service I received in August from John was exemplary. He is extremely knowledgeable about the system, professional, and took the time to ensure the system was installed professionally. I insisted that no lines be visible, which I knew might take more time in the install. John did exactly what I asked which gave me even more reason to share with friends the great service and professionalism of the Vector staff. John took the time to stay and walk me through the system and answer all the questions I had. I truly hope that John receives this review as I'm sure I'm not the only customer that received such great care from him. Thanks for sending me such a great person to care for my home.

I'm overall pleased with Vector however we are paying quarterly and have not received the last 2 statements with our respective due dates. This is despite the correct email and address being on file. The customer service rep who called to tell me my bill was past due AGAIN kindly helped me set up autopay so hopefully this will not happen again.

Our experience with Vector from both a Sales and Installation perspective was great! We were very happy that the sales team was willing to work with us in order to customise our service to our needs. The Installation was very professional and helpful.

Anthony is extremely personable and professional. He was very patient and informative. I look forward to working with him again! Anthony was amazing with teaching us with the alarm panel. Thank you Anthony and Vector!!! Can't wait to do more work.

I decided to have a system installed after a couple break-ins in my neighborhood. I called and it was installed quickly! I use it every day. I love it. It is a great peace of mind knowing my home and family are safe.

Choose this system because a college girl was soliciting through our neighborhood. She told us about the system, when it could be installed. Sign here, here and here and boom it was done. $55/month for 5 years. Had no problem with service for 5 years and payment was set up for automatic withdrawal from bank. Fast forward now to 5 years and 2 months later. I have automatically been signed up for another year. I had no calls, letters, emails or anything informing me of this. I done what I said I would do for 5 years and now this is the way Vector treat its customer.

I chose Vector because of a friend's referral. Installation today went smoothly and the installer was very friendly and informative. We hope for a smooth transition into using your system. Thank you for the easy installation process and taking my concerns into account.

We wanted to reduce our monthly costs, but found that staying with Vector and just reducing a couple of needless add-ons did the job on cost reduction. Maudalena ** did a very good job explaining everything to our satisfaction. She is a well trained and excellent person in the role she has with Vector. I would have dropped our contract without her good advice and we always have been happy with the quality of Vector services. I have had security with Wells Fargo and ADT and neither ever was nearly as responsive as Vector has always been.

We had Vector Security at our first house, and now we just moved and signed up with them again. We would not have went with Vector a second time if we were not very happy with their service. We have been very satisfied!

Vector service has always been a positive experience. Service is always friendly and helpful. Don arrived, fix the problem and tested. I've been a long time Vector customer and foresee continuing with Vector for years to come. When I called in to make a service I was able to make an appointment at a convenient time. Don called to let me know when he would arrive and he was on time. Don is very friendly and effective.

I contacted your office because I needed to provide my home insurance company a copy of the alarm Certificate. Rep was prompt to provide. Excellent service. Thank you for servicing me. I highly recommend your service to friends and family.

We've been customers for 7-8 years. Recently we switched from Cox Cable to FIOS. We lost our security from Vector b/c of the way Verizon hooked FIOS up and lost phone service to Vector. After getting Verizon back out to fix their install, Miriam ** was able to walk me thru the reactivation of our security system. Two weeks ago she helped me shut it down. She is a GREAT employee and a huge asset to your company!!! She is customer friendly and knowledgeable in all areas! I give her five stars herself. She is the reason I stay with Vector. ⭐️⭐️⭐️⭐️⭐️

The install experience was positive. There were a couple of challenges with the door lock but Vector worked around my schedule to ensure that I was happy with the install. The install team took time to explain the operation of the equipment and how to use the app/web site for modifications and updates. I am every pleased with the equipment and care that was given during install.

Fire system installed and monitored by them. Tim is very helpful and knowledgeable about our system. This project has been helpful in us as a facility learning more about what we have and how we can help keep the system maintained.

We had ADT in the home when we moved in. We had tried to get them to come and re-connect us with their service numerous times to no avail. So we researched and found Vector security. We have had the alarm for about 5 years and no real issues just minor things once in a while. So far so good. Vector A+.

This appointment went well. The man who came to fix our alarm was very helpful. He not only fixed what the issue was but he explained what he did and how we could do things differently in the future. He also walked me through how to use the system and update the settings when need be.

I went with Vector because of the sales pitch and lower price. I have been please with service. They answer alarms quickly. Nick the service tech was polite and very helpful in answer all my questions. Only thing is I would like to see a more competitive price with local security companies.

We have had Vector services for many years and have always been very satisfied. We have had very little trouble over the years and whenever a technician has to come out to our house, they are always very polite. We are always happy to recommend Vector to all of our friends.

I have had had Vector Security for 15 years and have been very pleased with the service. I had some problems with it and decided it was time to replace it. I had Frank come out and we decided to do it. The technicians that installed the new system were very nice. They did the job quickly and were very good at teaching me how to use the new system. Thank you!

I chose Vector Security several years ago. When I have called with questions Vector they have been very helpful. And I have felt safe because they always are prompt with the alarm when need be. So far it's been for a false alarm on my part. I also am pleased that they always send the same repairman. Nick he is always prompt as well and I feel comfortable with him being in my house. Nick always answers my questions.

We are very please with Vector's service. The salesman was very helpful and knowledgeable and the installer was very friendly and knew his trade as well. They were both very patient in answering all of our questions. We will be happy to recommend Vector Security to any of our friends and neighbors who may ask us... Thank you Vector!

Needed to update system and found Vector fit our needs. The installation was done quickly and correctly. When I called to report our problem, the customer staff on the phone was pleasant, helpful and friendly. Our technician today, Mr. Delesky **, has been extremely helpful and provided me with exceptional service and additional knowledge of our system.

I have several accounts and like the flexibility of the Vector system. The knowledge of the sales team and the service and installation tech was great. I like the warranty and the ability to make and receive communications via the system.

I have had my system since the year two thousand. There was a lot of crime in the neighborhood and we decided it was a good idea to have a security system. My interactions with Vector are very good. They are polite and I don't have any problems.

Switched to Vector Security from Monitronics because a better deal. Also because we thought Monitronics was going out of business. Service was not great from Monitronics. My neighbor has Vector Security and they loved it. I am very pleased with Vector Security.

Prior service and recommendation by Bubba **. Very satisfied with installation, very knowledgeable, cleaned up after installation and provided detailed explanation. Excellent service by Mr. **. Mr ** provided both technical guidance and support in determining location for hardware.

We were approached by Toni ** when we purchased the home last year. We contacted her recently to explain the system and decided it was the right thing for us. Our technician Michael ** was very knowledgeable about the product and very personable. We loved our experience.

I chose Vector Security because of some of the features. I like the fact that I can walk around my house with the alarm on. The service technicians, products and the system are extremely valuable to me and my family. I would, however, like to get my billing situation resolved.

Shortly after my husband passed away the family decided I should get an alarm although I felt I didn't need one. Later on after my fall and injury I got a medical button that connects to the alarm service so now it serves its purpose. Not had much trouble with it. Just a battery needing replaced ever so often. I'm happy with the service.

It all started with my house flooding while I was on vacation. With all of the renovations that were being done I thought I should go ahead and put a security system in. Rick was very good at figuring out what I needed and got me when I wanted without spending too much. My installation technician was on point, he knew exactly what he was doing and instructed me how to use everything and I love it.

Michael was great from start to finish. His knowledge about the system was on point and he made learning the new system super easy. Vector Security is a great company so it was a no brainer when we moved to a new house to use them.

The tech showed up and asked about the nature of the problem. He recommended several changes and performed them. Polite and professional service. No issues with the service. Call went fine. We've always had Good service from Vector. Very satisfied over the years.

Had a bad motion detector, tech arrived on time with prior call. Made proper repairs and completed the job. I am pleased with his representation of Vector Security. However I have yet to receive a call from customer service. He was very attentive to our concerns. Great tech.

Vector alarm service was already in the home when we purchased well over 8 yrs ago and we've been satisfied with the service with only a few minor quirks with a glass det monitor and today (reason for service) low alarm system battery. Other than that all has been great!

I really like your product and your staff has been friendly and easy to speak with. Your sales rep really sat down with me and reviewed my office's needs and provided a plan on how I can grow the security as my office acquires more space. Very great service.

When the alarm goes off, Vector responds quickly. However, an employee recently triggered our alarm and he called to tell Vector about it and no one answered the phone. This probably needs to be addressed.

I have been a customer of Vector and chose to remain when I move to my new residence. The sales rep was very informative and polite, I was giving all information with good understanding. I really enjoy my new products and the price is just right.

I had an interaction today with your tech support representative Jerry. He did a fantastic job at guiding me through the proper steps on disabling a sound that was driving my family and I crazy. He made sure to go out of his way to make sure he showed me how to do a few other additional things just because I simply mentioned it. I will say I was on hold before the call was picked up for a good 10-15 minutes but once the call was picked up everything else was smooth and effective.

We had an emergency and a friend recommended Vector to us. Frank was an excellent salesman & explained things very well. Our installation expert was terrific... very patient with us and great at explaining the system. Thank you Michael! We would recommend Vector to friends or family... Our children are considering a security system as well.

Well not a heck of a whole lot to say. We got Vector from a guy that used to work at ADT in was the company that had first did the alarm. They never called whenever the alarm would trigger or had a problem so it was hard to say if that old alarm really worked as it should. Vector seem to be doing alright but we do have some issues every now and then with false alarm and low battery on contacts that are wireless. Other than that all else has been good.

The system came with the house I purchased and I couldn't be happier. The technician showed me how it worked, what it was capable of and I am very pleased to know that my daughter's and my safety is in such good hands.

We initially chose Vector because my parents had used Bayou Security for years (which became Vector). When we bought our first house, I went up to our local office (which has a very nice staff) and signed our contract for our security system. I was told the contract was for 5 years and before I signed I questioned the five years asking "What if we move?" or "Something happens and we need to cancel our contract before the five years?" The sales person told me "No big deal, we can easily cancel it."

Had Vector for a long time due to some interesting events in the neighborhood and the fact that we travel a lot that it makes good sense to have some type of security measures in place. Been well pleased with the company and the knowledge. Techs that visit which wasn't been very much since the alarm unit hasn't given us any major issues so far.

When we first moved in about thirteen years ago Vector had a partnership with Ryland homes, for that reason we chose Vector Security. Everything had been fine with the system. Customer service is good. I never had a problem with them.

We selected Vector for the quality and customer service. Home protection is our way to be proactive in keeping our family and property safe. We appreciate the expertise and care demonstrated by the staff and technicians. Continue your excellent service. Thank you.

Technician was great, clean and Proficient, very patient and organized, informed me of everything I needed to now to operate system. It was a seamless installation, the system is great, very user friendly and very technically advance. Cameras look great. I am happy with my system.

We've unfortunately had friends whose homes were broken into, we wanted to feel safe and Vector was the way to go! Looking forward to using this easy system. The tech was on time and super friendly. Took the time to explain the system to us!

We chose Vector because we not pleased with ADT system. The service with Vector has been to our satisfaction since the time of purchase. We feel more secure when we leave the home for a trip. We plan to continue the service and highly recommend to others.

Vector Security was referred to me by my realtor. I have been satisfied since I first spoke to Chris and even called other security systems to compare prices. I felt the most comfortable with Vector and decided to use their service.

Previous experience. Adding another system to another building. Mike was our technician before and it was such a positive experience we decided to have another system added. We have adult children who also use Vector for their security needs. We have been very pleased. Although we did not get Mike, John was just as professional and made the process easy.

I always had Vector and never had any problems they cannot fix. The service has been great, we will always use Vector. The people that did our installation were informative to what they are doing with our house. Our equipment was installed with super people.

Had an actual alarm due to electric motor fire. Fire department had trouble silencing/resetting system. In doing so armed security system which then activated when doors were violated by employee. Zone that was activated was zone 4. The smoke detector that was activated was detector number 4 on zone number 6.

Originally, we signed on with Vector because the system was already in the house. We have had virtually no issues with the system save recent battery issues. Today's service call was carried out in a very efficient and professional manner.

Very happy with the installation in our new house. Kevin went over the app, actually explained cameras in the SkyBell, we had those on to the system. He explained the app for the SkyBell, the overhead door devices, the two wireless cameras look great.

Chose because we had ADT in the past and were recommended by friends that had Vector and seemed very happy with the alarm. Don't really use it as much we should but the fire alarm is always active so it alerts automatically for us. Otherwise happy so far.

I choose Vector Security due to a neighbor having them in their home. The entire process was very easy. My experience with Vector Security was great, I couldn't ask for better salespeople and techs. I would definitely recommend to anyone.

I have been very happy with the system. I have been a Vector customer for almost 12 years now. They have always come out to my house whenever I have needed any help with the system. I got my daughter and my neighbor to go with Vector Security also.

Have a Vector product and this was a maintenance issue. Technician was very polite and helpful. He called ahead and announced when he would arrive. He explained the issues and the potential solutions. The work was neat and tidy at the end. I would recommend Vector.

I chose Vector Security because I was looking for a Security Alarm company and I received a good reference about Vector Security. Also, there was already a Vector Security alarm installed in my home when my house was built. I have never had any problems with Vector Security Customer service or Technicians. They have always been professional.

I've been a long time customer with Vector for nearly 10 years. Their customer service has always been and remains today of very great quality. I look forward to many years in the future with continuing my security services under Vector Security.

They did a great job. Install with little effort and impact on our home. Anthony and Jeff went out of their way to make sure my network was strong. Anthony was very helpful to install the app on phone. Would have them install more cameras again.

When I signed the contract 2 years back sales representative told me all equipment repair and battery replacements are covered for 3 years. As of today I had two times service by Vector for equipment battery replacement and every time they charged for it and it is very difficult to go through their customer reps and to remove it from bill.

Courteous throughout the years and I will refer Vector to all my friends and family.

Great Work Resolving the issue. Problem Solved with an hour times. Technician was very professional and resourceful also. He's explain the problem and what he needed to do to resolve it too. Thanks for all your help and assistance with my home monitoring and security.

We called for service/repair and we were first told that a tech could not respond for over a week. We explained that we could not be without security for such a long time. Tech responded and fixed the problem the next day. Thank you for the quick response.

I chose Vector Security because my mortgage company recommended Vector’s service. My interactions with Vector Security have been good. My sales representative was great. He oversaw the whole installation and explained everything. The service technicians were great. Vector Security has Good Service.

I've gotten to know Scott ** in my networking group. I'm very impressed with Scott's knowledge and appreciate his sales approach -- he listened to our individual needs and worked to meet those needs. Would highly recommend Scott and Vector Security!

Vector was suggested to us by a client of yours. I was impressed by the knowledge of the contact who made me feel I was in good hands right away. The service has been excellent, problems always resolved, and I am confident that I have an excellent system. Also that all my concerns will be met with competence.

We chose Vector because we are happy with the system that we currently had and wanted to use you for the update. Chris was extremely knowledgeable, very polite. His Mama taught him real good and he listened. His professionalism is outstanding and you should have him a raise and a promotion if he wants it and no I do know him personally and never met him before.

I am an existing Vector customer and it was a natural to extend to use these services. The devices work very well and operate as promised. Very pleased with the professional on time installation. I will recommend Vector to my peers in the future.

Good service, prompt, on time, clean, polite, professional, called before, coming to our house, quality of the service, they had a vehicle with vector graphics on it, uniform and hat with Vector Security on. My wife and I feel safe with Vector Security.

Rita ** was very very helpful in answering questions regarding the process of terminating contract. It was quite difficult to reach a person (often waiting 45+ minutes to speak with a person). She emailed me a copy of our signed contract as requested. I was able to get all of the information needed through various emails with Rita.

Service was great today. Serviceman was polite, efficient and on time. He diagnosed the problem quickly and resolved it very fast. I was very pleased with the service and would not hesitate to recommend Vector to anyone. He Even put on show covers on a wet and rainy day.

I have talked to several people (not locally) recently and I should have known to call the Lancaster, PA office to get the best customer service ever! I spoke with Kelly ** today and she was a breath of fresh air!!! She actually made me want to always stay with Vector Security! She listened and made suggestions and helped me solve all of my problems! When I spoke to people on the 800 number, they could have cared less! PLEASE GIVE HER EXTRA THANKS FROM ME!!! I would much rather credit someone who does a FANTASTIC JOB, than complain about the not so great ones. Thanks, again, Kelly.

You guys are awesome! Your prices are awesome and the service is incredible!! Don't change anything and give these guys a raise. Everything went smooth and your guys was nice enough to install a cooler buzzer. Again these guys DID a great job.

Repair person very pleasant and knew what to do to repair our system. He explained what needed to be done and OUR OPTIONS AS WELL AS THE COST. He checked everything before he left and was very clean...

We have had our system for 29 years. We have been completely satisfied not only with the system but with the service we have received from Vector Security. The technicians arrive at the appointed time and clean up when they are finished.

The install was easy. Love the mobile app. My only complaint: Due to user error, the alarm has gone off twice. The first time it took almost 5 minutes for the alarm company to call me. The second time was faster but still a couple of minutes. Not worth taking off a star but I would like the response to be faster, within a minute.

Great monitoring service with professional and polite staff. Today's service went well. Staff was knowledgeable and professional. I have had Vector Security for a long time and can't say anything negative. Customer service answers the phone in a timely manner. They also answer my questions.

Vector has a great reputation and overall standard, that meets the need of its customers. I'm very happy with my service and I would recommend Vector to anyone who doesn't have a security system in place. My family feels safe and secure and that's a great feeling knowing that we are in good hands. I'll say this Vector is affordable, precise, and an above average company to say the least. I've yet to have a problem with the system or any technician as they are very helpful to our needs at all times no matter how early or late. I am very satisfied with the company.

I've been a customer with Vector Security for about 7 years or more and I have been very happy with my service up until this past year where my system is continuously not been working properly. I recently renovated my home and want to automate my home for example like my thermostats, outside cameras, remote lights, etc. because my contract is not at an end for another year-and-a-half. I am not able to do any of this unless I pay out of pocket for each device, which leaves me out of pocket for several thousands of dollars at this point.

I chose Vector Security because of a break in last winter while we were in Florida on vacation! So far I am very pleased with it and the install tech was very polite and professional. Thank you for everything and I will be sure to refer Vector to friends and family.

My son is using Vector. He recommended. I love the system as it gives me notification of every action on my phone as well remind me if I forgot to alarm the house. I would highly recommend my friends and family. In fact I feel sad why I was using the other system.

Due to the destruction of my home from tropical storm Harvey, I no longer have need of the security service. It was installed and maintained by Guardian Force in 2005 and I have been completely satisfied with their service since installation.

My installer was great. He did a very clean job and showed me how to use all features. Everything was done according to what we discussed. We love Vector Security! I would recommend Michael and The Vector Security team to anyone!

The Vector people are always friendly and helpful when I call. When I do have an issue they respond in a timely manner and the techs know their stuff. Thank you Vector. I would recommend them to anyone looking for an alarm system.

Derek was wonderful. Very professional and assisted with our security issues. I will be sure to ask for him the next time I have any concerns. He was very prompt and quickly addressed our needs. Thank you so very much.

Vector Security bought out our former security company. I stay with Vector because I love the office staff, especially Brenda. They are very nice and accommodating. We are thinking about adding additional services. We will be calling the office soon and setting up an appointment for this.

Because my idiot ex-husband broke in my house and this way I do not have to worry about being bothered by him any longer, and this way I also feel more secure. I have now had my alarm for the last nine years since I've lived in my house for 10 years.

Technician, Nick, did a great job. He was easy to work with and knows about my older security system! He replaced the bad battery and tested circuits. He also set off alarm and verified signals with central station. I would recommend Vector. He also left a card of important tips!

Years ago a salesman came to my door so I decided to give Vector a chance. Customer service is polite. They are prompt, and I have never had a problem with them answering the phone. I have been with Vector for about 10 years.

We have been with Vector Security for several years. We requested them recently to update our sensors to wireless sensors. The service technician who performed the work was excellent. Everything went smoothly and we are very pleased with the overall service we receive from Vector Security.

From the initial phone call until the installation technician left it was a wonderful experience! Keep up the good work! A++, Professional, Courteous, Took the time to listen and offer solutions for all our security concerns. Mark and Jeremy are to be commended!

Because Vector was recommended to me by my on. They are courteous, kind and respectful. Always there to answer questions. Even on a holiday Zane was calling me to see what he could do. Was happy to see he had shoe covers when he first came in. A real plus for me.

RHS Outdoor cameras and SVR install: Roger ** provides reliable, professional advice. The installer today Sept 6, 2017, was great -- Ricardo **, and the installer I had once before Ryan ** - was also great. Very good company, reliable, professional, great value. I have recommended to family, friends and neighbors.

Bought the house. The Vector Security system already installed. Had a representative come out and set up the account in our name, we talked about doing cameras and decided to go ahead and do them. The technician came out was very efficient, got the job done in a timely manner, instructed me how to use the system and I am very pleased with it.

Vector Security bought out my previous security company. It was easy to schedule an appointment. The service man, James **, was on time, friendly, thorough and efficient. He did a great job. I look forward to sticking with Vector. Thanks!

When I moved into my home there was a Vector Security system already installed. I decided to contact Vector Security to activate the Alarm monitoring services. When I call customer service they give me quality service. I would give them a 9 on a scale of 1 to 10.

Added new employee to our account - Very helpful and prompt with transactions. We have used Vector for quite a number of years. We have our suite and 4 tenant suites plus a fire alarm on system. Helpful when we call for service. We a non-profit trade association occupying a 2-story office building.

A friend recommended Vector Security, and I tell you I love it! The phone app makes things very convenient for me. And it's very easy and simple to use. I love the thermostat as well the settings for controlling is easy! But I'm a huge fan of the phone app because it lets me control it all even when I'm not home. Thanks Vector!

We like Vector because of the people that work there. Chris does our fire checks and also helps us do a fire drill when needed. He is always smiling and has a joke ready to make us smile as well. You are all professional and we like the way you do things.

We have been Vector customers since 1992. We tried to upgrade the system and was subjected to rude, condescending and totally unprofessional treatment by the sales manager Chris ** (may not be correct spelling). He continued to give us incorrect information until we out reached to the corporate office. Based on this horrible experience and the amount of time, back and forth emails and aggravation to upgrade our system we could never recommend Vector.

We have been subscribers to Vector Security for several years and recently have had numerous issues with the system. We were finally told they could not repair the system, but would have to upgrade at an increased monthly cost and a 3-year contract. Our only other option was to continue to pay for an unusable system for another year, as they renewed our yearly contract in July with no notification to us. I certainly do not intend to sign up for a 3-year contract with a company who can't/won't take care of its customers.

Vector Security showed up to do a five day job got it done in four. Replace my old Alarm System and walked me through all the various options of the new system compared to the old system hardwired the new camera system. Had no exposed wires on the outside of the house.

Install - Vector was recommended to us by Neighbor. We talked with the sales representative and accepted the offer. We also checked out another security provider in the area. After doing so, we were confident Vector was the best choice.

I'm not confident in Vector's ability to secure our facility. We've had false alarms nearly every weekend for the past six weeks. Not only is it inconvenient and frustrating, but it leaves me concerned for the security of our building. I need Vector to take full accountability for this situation and resolve it expeditiously in order for us to continue our partnership.

I have been a loyal Vector customer for years. I called to ask about moving my service to a new address. I was transferred, hung up, on left on hold. I was finally told someone would call me back. The person was rude and didn't even know who she was talking to or anything about my acct. She told me that the only way it wouldn't cost me out of pocket was if I signed a 5 year contract and paid 10-15$ more a month for the same service. She told me that you guys did me a favor by lowering my rate when I renewed my contract. I was extremely pissed at her attitude and told her when I was ready I would cancel my service. That she was not doing me any favors!

We were with SAA and now with Vector but never received notice. I have had a difficult time getting accurate information such as call in numbers for Alarm etc. I have reached out several times and while someone does get back to me, the info is not correct. So far not very impressed.

My neighbor referred me to Vector a few years ago and I'm still here. I've always had quick responses to my questions or issues. The few times my alarm was triggered, I received immediate calls from the center. The gentleman who came this morning was very professional and prompt.

Have cancer, system has been down since JUNE with no call back for someone to replace battery. Needed system to work, needed emergency medical help but necklace failed, almost died with fever 104.8 from infection that went septic. Placed call again for service just about week and half ago but still no call from someone coming to fix system. You're still taking your money from my account for a system that is not working.

When I purchased my home there was a Vector Security Alarm that had been already installed. I decided to connect to Vector's Security alarm monitoring services. When I call for service, people answer the phone in a timely manner and are polite.

Vector came to my home and proposed a security package. We've added cameras and a doorbell today that I'm very impressed by. The representative gave us detailed information on new products. Great service!

I have had Vector Security installed in my home for almost twenty years. I decided at that time to give Vector Security a try. Over the twenty years, I have never had any problems with Vector Security. If I did, they would have been gone.

Sprinkler monitoring - Heather, Bill **, Bill **, and the rest of the staff are always friendly and do their best to meet my needs. I highly recommend Vector for all my fire and security needs. Especially the Lancaster, Pennsylvania branch. They go above and beyond. Great job guys.

I chose Vector on the recommendation of a salesman. I had purchased a system from Jeff, who stopped in to see me and tell me about Vector. The installation was done quickly and the tech. Was polite and very informative. My only complaint is coming home from work early to wait for installation, and no one showed up, had to reschedule. Next tech was right on time.

Very pleased with the gentleman that took care of my upgrade yesterday. Very professional & provided all necessary information for me to be comfortable in using my new updates. I was also impressed by his respect on the safety of my cats. Any time he went out or in he made certain the door was securely closed. I've had issues with other companies service where I would have to follow them and close the doors. I really appreciated not needing to worry about my cats getting out.

Vector had a partnership with Ryland Homes the builder. I wanted my house to be prewired with Cat five and an alarm system. When I called for service they answered the phone within a few minutes. The technician arrived on time for the service call.

Meji ** was on time and was very helpful. He took care of everything and listened to all the issues we had. We also needed some extra help with the volume of the unit and he was happy to help us out. Great service!!!

Ed and Steve worked quickly and hard. They took the transformer into the break area so it wouldn't be in the show room with all the clothes. That was awesome for them to do that for me. I cant wait until my house is built so I can have a system put back in it.

Todd ** with Vector Security is in my network and he recommended the services of his company as he knew I was buying a new home. They explained the system and benefits, responding in a timely manner to my questions. The consultation and installation process were great. Every salesperson and installer has been wonderful to work with. I intend to recommend this company.

Meji was great - he showed up with the time frame (got here about 8:50), introduced himself, and got to work. Instead of spending way too much time trying to get the existing detectors to behave, he decided to replace them both - much faster and easier solution! Thank you! So glad this is taken care of so quickly!

Today was my follow up service call to activate my inside and outside security cameras. My service technician was James ** and he provided prompt, courteous, knowledgeable and above all outstanding service! James was patient and answered all of my questions thoroughly. He went the extra mile by programming my digital front door lock to be recognized by my security system. Although I bought this system under Dave Dorman and Security Systems, I have no doubt that the Vector Security team will be a pleasure to work with.

Did a great job fixing our old security system. Your rep was Friendly and knowledgeable. He called ahead of time to let me know he was running late. He replaced batteries and reset the system. Also replaced the main battery.

This is by far the WORST security company that I have ever experienced. We have had nothing but issues since we had it installed. The service reps are horrible and we have had them in our home for the same issues for the last three years. They NEVER keep their word. I have filed numerous complaints with them only to be told that we are stuck with the system and there is no way out of the contract. Clint even told us that as long as there is an issue, they will keep coming back to fix it regardless of it being the same issue.

My service rep called me when he was on way. He looked at other batteries that might need changing. He reviewed my main panel. He went beyond what he needed for call. He was very helpful and we talked about upgrades.

The technician performed the service well and provided good explanation of how the system works for me. He made sure batteries were changed and tested both smoke detectors. He even called before arrival, this to me is what excellent customer service skills is all about.

First, let me tell you that the Jacksonville technical service is GREAT! I also want to commend Joslyn for her genuine concern on an issue that I believe that Vector should have gone the "extra mile". The issue is that ALL monitored alarms in Jacksonville, under a new law to reduce false alarms, went into effect in June. I was notified of this change by a (not my) city councilman. I checked with other Vector customers, including the one that recommended Vector to us, and they had not heard about the change.

Vector has been in my home for a little over 4 years now. We got the system because of break ins in the neighborhood. Vector is better. What we expected. We can count on you guys. The tech today even showed me a place in my home that I needed to protect. He immediately installed a new sensor. Everyone at Vector is great.

The agent was absolutely terrific and expedient. Received our information timely and accurately without issues and understood her quite well. Our insurance required new certificate and we received it within 3 hours as promised. I would recommend Agatha to any Vector customer.

I have been a loyal Vector customer for over 10 years and can say honestly that I have never been with a security company who motto is customer concerns. Vector far exceeds my expectations. I trust in their excellent service and expertise.

We have been customers since 1993, and have always been happy with the service provided. Calls whenever alarms have gone off have been timely, and we would recommend the service to friends, family and associates. The price is also reasonable for the services received.

To add extra cameras to our network. The staff was thorough and very helpful in walking us through every step of the setup process. The installation went smoothly and the tech was very helpful with getting us retrained on how to operate the alarm and change codes. We will recommend Vector Security!

Since I have been with Vector I have been completely satisfied with service that they provide. It has been wonderful experience being a Vector customer. I will recommend this company to all friends and neighbors. Thank you for being such a great company. I really appreciate the services you have provided me.

Technician arrived promptly and was very helpful and professional. Installation appears to be in good order. I have had good customer service experience with Vector more generally even prior to this visit, and would recommend the company to any of my friends or neighbors.

Vendor of original choice of install. Jonathan ** is a superior tech, highly recommended. Vector is our company choice as we installed over 12 years ago. We're hoping that we can continue this relationship. Please allow Jonathan to return as our reach.

The previous alarm company Security Associates was bought in an acquisition by Vector security. Vector security has been helpful addressing some previous problems we encountered with the installation of the security system by Security Associates. So far we have had no problems with Vector.

Excellent reputation! My sister-in-law and I both compared a variety of companies and we both decided to buy Vector. The previous company took 45 minutes to get someone here for a burglar on our porch. After that event, I decided to cancel them. We have had no recent events but Vector has responded to service requests. The system is easy to use. I like the door keypad and the garage opener.

When we purchased our home the builder recommended Vector Security so we decided to take their advice. When I have to schedule for maintenance, Vector Security's customer service is polite and they also answer the phone in a timely manner.

I have been with Vector Security for two years. I have been very satisfied with the installation and service. When needing service on equipment, response has been positive and issues resolved. Would highly recommend Vector Security to other people based on my dealings with the company.

Had communication issue between home unit and handheld devices when out of house. John and Jeremy were great help in resolving the issue. Advising of new app for devices. Downloaded and activated. Been active for 48+hours with no issues. Also installed wedge on video doorbell so I can see faces better instead of belt buckle.

Technician was very professional. Technician called 30 mins before he arrived, he showed his badge at the front door and greeted me by my last name. I had several issues about my security system and technician was very informative. He also advise me to get a smoke detector for each level. I was very satisfied with his service.

Mr. ** has been doing our fire inspection/drill here for a very long time. I want to say that in a day when customer service seems to be a thing of the past he gives new meaning to the word customer service. He is professional and thorough. He always takes into consideration of our clients and even the tenants that share the building with us. He walks door to door to let them know what he is doing so the building doesn't clear out while we do a fire drill. Thanks to Vector and Mr. ** for being a GREAT company.

I did not choose Vector Security but they chose me. The Company that provided service in the past was purchased by Vector Security. So far the service I received by Vector has been good. They were polite on the phone and have been helpful.

We have always used Vector since I have been here (7 years) and I have no reason to look elsewhere. Anything/everything we have asked has been met with friendliness and professionalism. The team is great to work with.

This is a new installation. We were Vector customers in Washington DC for years, so it was a no-brainer that we could turn to the company for our new house. Technicians have been competent and courteous. We have been very pleased with Vector over the years and are happy with its adoption of new technologies.

John was great. Professional and trustworthy. He quickly and confidently fixed my co2 detectors and tested them to make sure they were working. I had a couple of other questions and he answered them. Very polite. Appears to be an asset to Vector.

We met our salesman Joseph at a town event and he was very professional and he discussed with us what Vector had to offer. We were paying over $60.00 per month with ADT for phone service. He worked up a great deal for us and we decided to do business with Vector. Mike showed up on time and was very professional and friendly. He was thorough on explaining the system to us from start to finish. We would highly recommend Vector to our friends.

My parents in Chester Town had Vector first. Great experience with employees customer care and repair technicians. Very friendly and professional. I am always recommending My Vector company. I am so glad we have Vector. We called about this problem and customer care was very patient and did not push me off the phone.

I am very unhappy with Vector's service and sales. I have been a customer for approximately 18 years. I had trouble with my battery in my panel so I called for service. The technician came out and established I needed a new panel (I figured that out already). I was charged $90 and told I had to be turned over to sales because they don't make my panel any more. John from sales called me and was obnoxious. I told him I had an appointment with another alarm company. Since Vector was going to charge me I was exploring my options.

We needed an affordable security service for our home. Found Vector online and the installation process was easy. Most of our existing equipment was reused. The keypad was replaced and is more user friendly than our previous company model. The chime/alarm is not loud and ear piercing. The customer service agents are always friendly and helpful.

I did not choose Vector they chose me. The previous company I was with was purchased by Vector Security. The interaction I have had with Vector Security's staff has been great so far. The technician was a little late but called to let me know.

The system we had for 17 years was outdated and cause us problem. We contacted the company to get a check up and they recommended that we change to a more updated situation that suit us better in 2017. We were very happy with all the people along the way that got us up and going again to keep up with the technical world we live in.

The previous security reps were dishonest and pushy. I felt like Vector was honest upfront, prompt on scheduled appt, and professional. Additionally I wanted a Security system that would provide my family with the necessary means to keep them protected and our valuables.

I have had Vector since 2011 and have been very satisfied with the service I have received. I called this morning with a low battery on my main panel and I expressed to Mike that I was leaving tomorrow for a few days and it was important that I get it repaired before I left. He spoke with his supervisor and was able to accommodate me same day. While he was here Mike also added on additional sensors to my windows to make me feel more secure and give me a better peace of mind while I was away.