Vector Security Reviews

Already customer had to have batteries replaced and system inspection. Prompt alarm response when system accidentally activated. Pricey but worth it. Tech was prompt and finished quickly. Offered advice when asked and asked if any questions. Overall happy. Give smaller window for service times.

We had ADT for a while and got tired of the bill going up almost every month and not getting any response when needed. Since having Vector we have only had little minors issues here and there mostly things we have forgotten. Otherwise great alarm system.

Like the company, good technicians, great service, very professional. Didn't waste time. Got the job done quick. The serviceman was polite and fixed the problem quick. Been with company for a very long time. Service was always great. Never had a problem with anyone who serviced the equipment.

Had the system for years. The technician was very informative of the system and explained everything in detail. I will continue to use Vector as my security system. Your times available for service are great.

We wanted a better security system for our various sites, the customer service was very good and we are happy with the system. It is easy to use and works very well.

Vector renewed my service without notifying me. When I asked for some options they had me speak to no less than four different people - none of whom were empowered to make a decision. In the end I chose the service with a one year term. I am going to explore options with other companies in time for next year’s renewal.

While it sure seemed to start out kind of rocky I have to admit they react and go above and beyond to make any and all corrections both real and perceived. The installation department is unbelievable in that they work with you so closely until you are 100% satisfied. While I was concerned at the beginning I can honestly say now that I couldn't be happier and I feel so much safer.

The Customer service rep was so amazingly knowledgeable and patient, polite and helpful. I was frankly quite impressed. I feel very safe with Vector Security so far. There are few companies which offer acceptable customer service. The call was answered almost immediately. I was transferred right away to the appropriate department. All in all a good experience. The only complaint I have is that the invoices online are not descriptive enough. I couldn’t tell which invoice was for which service I had.

I have been a customer of Vector Security for 18 years. My experience with Vector Security has been an overall excellent experience. The service technician which came the last time fixed the issue and even updated my yard sign. I would recommend Vector Security.

Install person did a nice job. He was thorough. He was on time and he went over the fire system with us. Howard let us know what we needed to get system working. Howard helped by running the 2 phones lines to your fire panel.

I have been a Vector Security customer for 5 years. I have been very pleased with system. Customer service has been outstanding. The service technicians that have come out to service system have also been outstanding. Would highly recommend Vector Security.

I called to set up maintenance for my system battery and was connected to Danielle. She has a kind and patient demeanor and attempted to walk me through the steps to change the battery. Since I was having problems following verbal instructions, Danielle suggested that she send an instructional video. This was very helpful. Danielle also let me know that if I continued to have issues that I could reconnect with her to get a satisfactory resolution. So, her verbal instructions along with the video helped me to resolve my issues. Thanks Danielle for your patience and assistance.

I was looking for my alarm certificate and customer service was helpful and quick to get me the information. They emailed it to me immediately. Nothing I would change about my call. Thank you- it's appreciated.

We had a problem with our system. A representative came out to our home. He was well presented, professional in appearance, communication and performance. The batteries were changed, we were given new signs for our yard and doors. We were highly impressed with the representative. Thank you for your service and future service.

I had problem with my device and then I called for service. Vector was able to set up an appointment immediately. The service technician was very courteous and thorough explaining to me what the problem was and repaired it for me. Great Service.

Service was excellent and completely pleased with the service. I would recommend using him for any service. I will continue to use the service provided in the future. He did an excellent job and answered all of the questions. He also walked us through all the functionality for the system.

I chose Vector because a number of people in my neighborhood had it and gave it great reviews. The system works great. And Stone ** is a great rep. Any time I have questions or need help, he is available. I highly recommend Vector to anyone interesting in home security.

Bob has been very helpful in the recent move of our branch store to a new location. He was courteous, efficient, and always pleasant. When I had a problem with an incorrect billing address, he helped sort it out very quickly. He always returns my calls promptly and with superb customer service. Also, your service tech, Terry **, who worked on our project, was great, too! It was a real pleasure working with both he and Bob.

We've had great service from Vector for years. Installation was excellent. Tod ** was very knowledgeable in informing us about updates that were available to us. The installation team gave us great information about how to use the new system and app. We have had good service from Vector.

We choose Vector 3 years ago as a personal recommendation. The service dispatch team is fast and efficient. Michael was my service tech today, and went above and beyond to repair and replace our panel and components that were needing service. He also did everything to make sure that we knew and understood our panel and all functions! Thanks Michael!

I just wanted to thank Vector Security and my installer for helping me feel safe in my own house again! The install was quick clean and the system was very nice and simple! The two techs were ver professional and nice and explained to me all the questions I had! Thank you again Vector!

Yes Vector is very responsive to all our needs. Wayne the tech was great. Very knowledgeable. All went well... tech professional and personable. Phone staff very persistent when an issue arises. Thanks very much.

Have been trying for 3 days to get up with customer service to cancel account. We sent a letter 9/15 but am being told it was not received. I can't get anyone to call me back to resolve issue. Service was fine when we were using. Cancelling as service no longer needed. Customer service though to date is terrible.

Michael was very helpful in explaining the extent of Vector's security options. This has actually made me very happy about completing my contract. I now am looking at purchasing other equipment and will be happier about extending my contract. I would recommend Vector to other people and would recommend Michael for promotion.

I have a very old security system. I had a false alarm on a smoke detector. The technician that looked over my system recommended replacing both of my smoke detectors. I took Greg's advice, he quickly changed them and tested them accordingly. I couldn't get a tech first thing this morning when I called but before the end of the day I was all fixed up! Thank You.

I've been a customer at my current home for 7yrs. Excellent customer service, love the quick response to any issues and their friendly and knowledgeable staff. Also, the quality of the units are very good and except for Battery replacements as needed, there are not other issues.

We have had Vector for many years and when the sales rep stopped by he informed us that he had a upgrade where you could activate and disarm your alarm from your phone. I love this idea, we had him switch it out.

I currently have Vector at our home. We decided to put Vector in Parents Home because of their age and inability to hear. Your technician was very informative and very polite when doing the installation. His explanation of the system was right on and kept it simple.

Good service, convenient, easy to use, friendly. I have been a Vector customer for several years and I am completely satisfied with the outstanding service that they provide. Very competent and thorough. I am so happy to be a part Of the Vector family and I will continue to be a very loyal Customer. Thank you.

He was very professional and efficient with his service. He did a great job with install and explaining everything, I am very happy with my service today and will continue to use and recommend this company to family and friends.

The technician arrived promptly and diagnosed the problem immediately. He described what he was going to do - various solutions and warned that the alarm would go off so as not to scare us. He was very courteous and professional and did a great job.

It was a good deal when I 1st signed up, but costs have gotten out of control since then. I have now updated my contract & received a lower rate, once I understood all that was being charged on my bill that wasn't necessary.

I have a system at my home, and have been using it for over a year. I have been happy with it so I decided to use Vector in my Investment property as well. The installer was great and very quick. He showed me some things that I did not know the system could do and helped me set it up on my home account too!

Affordable, very nice representative explained all the services of the security system. Very nice owner. I would certainly recommend the service to anyone. If any problems a tech would come out right away. I had a battery issue and they came out with a new one replaced the old one with no charge for the new one.

On Oct.18 2017 I had some questions related to my new security system. I called and got transferred to three different representatives, the last one being Jessica in the billing department. She was friendly and helpful and even took time find out the correct answer for me and called me back. The service she provided was surprisingly pleasant which I appreciated very much. Vector should be proud to have an employee like her and she deserves 5 stars all the way!!

I am a customer by way of referral. Have had great customer service generally and knowledgeable technicians. My only complaint is the very long call wait times that I've experienced of late. Waited 20+ minutes the last few times to get customer service assistance. This must improve. Thanks!

When the tech came over to put up new signs, I was worried that a big company bought out the little guy and that customer service was going to be difficult. To my wonderful surprise Dyan and Pat were very kind and as always gave excellent customer service, so I am feeling good about the transition to Vector Security.

Repair person was called in advance, was on time, courteous, informative, and very thorough. He did a fine job. The system is now working properly and updated. The work was complete and I am happy with the good complete service.

Vector has always been very reliable. Their service is prompt and always professional. When as issue or question arises they are very understanding. And always explain the process and issue well enough for the lay man to understand. Would definitely recommend to a friend.

I went with Vector due to an old system being in home when I moved in. Has been a great experience with the staff and my installer. I had a afternoon appointment originally, but the tech called and let me know that he could come early if I was available which was great! Got it done sooner and have time for other things. He kept work area clean and picked up after himself. Thanks.

Vector installed our security system when we built our home 10 years ago. We use it every day and it's been a perfect solution for us. Their pricing is very competitive and their service and support are second to none. Every support engineer is incredibly knowledgeable, professional and courteous. I am typically one who would pursue a DIY solution for these things but the Vector experience has been so positive that I cannot justify trying anything else. I would, and I have, recommend Vector to anyone seeking a home security and automation solution.

This tech went above and beyond. He spent time needed to resolve the issue. We worked around my schedule and needs so it was an easier time and hopefully I will no longer have the issue anymore. Thank you, thank you, thank you.

I called and got prompt service when I requested and the tech called in route as requested. My service today was finished in a timely manner and the tech went above and beyond to explain the system functions and operation that I was unclear about. Mike was also very courteous and professional with a strong working knowledge on our panel.

We did not have Internet access at the time the cameras were installed. We had to wait almost 3 months for the cable company to come and install our cable modem. At that time we rescheduled and had your technician come back out and Get our cameras on our network so now we can see our cameras.

My security system was beeping so I called for service. My appointment was scheduled for the morning but I didn't hear from anyone so I called Vector. They called me back and said they had me on the schedule for the afternoon. They called when they were coming in the afternoon. The men who came to do the service were very polite and knowledgeable. The only problem was the coordination of the time schedule.

Tommy ** is extremely knowledgeable, and customer service orientated. Mr. ** is committed to solves all issues the have incurred in a timely manner with technical expertise and professionalism. In addition, Mr. ** goes the extra mile to insure all products, goods and services are executed at the highest levels and ensues all obligations are meet for me, Michelle ** as a valued customer.

Jeff our salesman is a personal friend of ours. Jeff offered us a really good deal and we were currently not happy with our Comcast system. Mike was great to work with and was very professional and efficient with his install and actually added on a couple extra devices to make sure we were protected properly in our basement. We would definitely recommend Vector to our friends and family.

I would recommend Vector to anyone looking for an alarm system because of there overall attention to detail and ease to work with on design of our system and a quick install. Both the sales and install experience were easy & hassle free; they were very fairly priced and very friendly and easy to work with throughout the entire process. They do their own installations and monitoring and have a local office right in Gahanna! Chris ** was very knowledgeable and worked with us on a system that was conducive to our hectic lives. The Vector mobile app is a lifesaver & awesome to have!

I used Vector for a few years and then another company came along and offered me a better deal. I used it for a while but realized it was not all it was cracked it up to be. I decided to come back to Vector and I am so glad to be protected again! Thank you!!

We replaced smoke detectors and added CO detectors. Install was great. I also got doorbells video cameras. Super professional. Jeff fixed my camera system network above and beyond. He reconnected sensors on new windows. Awesome job Vector Security!!!! Great work. Will always recommend Vector.

Called Vector Security to have the battery changed in the alarm system. After getting in contact with the customer service office, the appointment was scheduled around my availability. Service Technician was extremely professional, installed the battery, and then took the time to explain the operation of my system. Definitely outstanding service.

Previous owner had Vector, we just made work for us. Installed medical alert. Changed some zones and sensors. Technician was great and quick and informative! Only thing that could've been better is being on time. Thank you for your assistance.

I chose Vector Security back in the year 2010. I had a representative from Vector Security come by one day when I was cutting my grass. At the time I was interested in getting a Security Alarm so I decided to go with Vector. The service has been excellent, when I call they come. It's easy to set up an appointment.

Called arrived on time. Checked all sensors even fixed one that others were unable to fix. Showed us his ID badge, very nice and polite. Advised us on how to get the panel fixed. Took his time and even explained the different products that was available.

Vector was already in this house when we bought the house. The service has been outstanding. Every issue has been resolved quickly and effectually. The techs have been courteous, and very responsive. They are always on time. They have always fixed the issues without any return calls. Definitely been great!

We had already been customers with Vector since 2004. We were satisfied with service we have been receiving and decided to upgrade our system to the newer technology. During this installation we added an indoor and outdoor camera. Jeff was great to deal with and worked out a good deal for us. Mike did our initial installation when we moved into our house and we were pleased to see that he was still with the company after all these years. He is an asset to Vector and was very efficient in getting our system installed. He was very patient and thorough with us and answered all our questions.

My services techs arrived today on site at the time specified. They introduced themselves and explained what they were going to be doing and were professional throughout the entire service call. Zane and Michael also introduced me to an entire host of products and features that I didnt know even existed. My problems were solved quickly today and I appreciate that! Thanks Vector for the great service.

Vector Security was in my neighborhood one day. They came and knocked on my door and were running a special. Usually the interactions I have with the monitoring center are very good. Service technicians from Vector are on time and polite.

I chose Vector Security because the Security Alarm was already in place. It was installed by Vector before I moved in. I decided to connect with Vector Security's monitoring service. Vector staff has been courteous. They call in an appropriate amount of time. And I liked the courtesy call I received from the service technician when in route.

Vector has been very comforting knowing the system is operating correctly especially when we are traveling. We have not any problems except for an occasional sensor that has gone bad. Vector was very prompt in replacing the sensor. We have recommended Vector to other individuals.

Vector has been great! Fast and prompt service. Had my install today and it went smooth. Tech was very knowledgeable and was a clean worker. Left my business as he found it (clean). I would recommend Vector to friends and family. Great job. Thanks guys!

I have been with Vector 10 years and very satisfied with the system. I decided it was time to do the cameras and everything went great. I like the way the camera install went, the installer was fast and did a nice job. I would recommend Vector to my friends.

I was having trouble with my system sending a supervisory signal issue. I promptly received a call from Vector Security and was able to set an appointment in a timely manner. The technician arrived on time and was very knowledgeable, helpful and professional.

I chose Vector Security because Vector Security has a good reputation. I have had the system for almost 20 years. My interactions with Vector have been very positive. They are polite and on time. I give Vector the best ratings.

Upon arrival AJ was courteous and professional. AJ was so kind to me. After a thorough check of my system, replacing several batteries, he told me about the referrals that I could give to get another smoke detector and a remote!! Now how wonderful is that!!! Very!!

Previous customer with two different homes--now three; would recommend this company to any homeowner; Would have liked the outdoor interactive camera--Vector Security may want to upgrade/research technology to permit wireless use for that device.

The young man that came to install was very professional and very thorough explaining everything. He politely and patiently waited while I had customers. I will definitely recommend Chris and Vector to everyone I know. He took his time to explain the website and set it up, the mobile app, and how everything worked.

The service technicians provided excellent service for the security upgrade. Pete explained the various options for installing the security cameras with minimal holes in the walls. I am very pleased with the location of the cameras and their operation. The service received was thorough, clean, and all my questions were answered to my satisfaction. I have been a Vector customer for 24 years.

I had the system for 25 years and i am very happy with the service. They gave me a good deal with the new system installation. Mr. ** who did my installation is very knowledgeable and very patient. I recommend anybody to use Vector security. Hope they continue the same level of service. Thanks.

I have worked in the alarm & security industry a few years, but have never actually had a security system personally. After seeing all the offerings and wanting the peace of mind knowing my home and pets were protected, I decided to have one put in this past month and am very pleased with the ease of use and functionality. Our technician did a good job with installation, and making sure the keypad and siren were centered nicely. I have recommended Vector's service to many, including my mother-in-law who is actually having her security system + cameras installed today.

I had an poor experience with Vector sales. However, Rich the service technician provided stellar service and overall remedied my original opinion of Vector. Rich is a phenomenal example for your company and should be held in the highest regard amongst your service staff.

I chose Vector Security due to the longevity of the company. My experience with Vector Security has been a very overall positive, rewarding experience. My latest service call on system was very professional and productive experience. Service tech explained what the problem was and addressed the issue accordingly.

Delores ** - 5 stars. Thank you. Credit card info wasn't submitted due to storm. This had not been told to me but straightened out when I received a paper bill. Michelle on phone was extremely professional and courteous. Follow up by Delores, with copy of credit card receipt very good and complete.

I called Vector to come out to replace our main battery in the system. Vector has always been very helpful and got a technician out to us within a week. The technician was also very knowledgeable and gave me some excellent advice on what to do in certain situations. We are planning to do a new system in the spring and update a lot of features that we will want.

I have been a customer for so long. I can't remember exactly why I chose Vector Security. Vector's staff has always been very nice and helpful when I call and very proactive. The only issue was when I had a low battery they didn't explain the battery was covered in my service plan.

Just moved into our new house. Went to use the Alarm System and one of the doors showed open. Took us a while to figure out the issue because all our doors were closed. Had to have a technician come back to fix the issue. They rescheduled the technician. Came down and replaced a bad door sensor. Would have preferred not to have this happen but Dr. took care of it in a timely manner.

I have had a terrible experience from day one. From price increase in the first conversation to a non-existing customer service. I can't get in contact with a person. The one time that my wife got in contact with someone they were rude, unhelpful, and did absolutely nothing. My alarm has not worked at all. It sends me random emails and does not report to emergency contacts. If I am out of town what is an email to me going to do? I will never recommend Vector. I will do the opposite. I will tell people the truth and discourage them from throwing money in the garbage.

Have had a great experience with Vector so far. I was scheduled very fast to have install done. The techs showed up on time and was very professional. They kept a clean work area and was very knowledgeable of their work. They was very patient in showing me how to use my alarm. Thanks so much!

Because I already had them in my existing home. The system was easy to use and I was very satisfied with the way that it worked. Very easy to work with. I would continue to use them again. James and Eric were great to work with. Would recommend them come again to my home.

Scott ** asked if I would be interested in the system and he would have someone contact me which Mary did; the installer Jeremy did a great job installing and explaining everything to us. He was kind enough to put the app for Vector on Mike's phone. He did a great job representing Vector and am so glad that Scott ** asked us if we would be interested in the Vector Security promotion; it definitely helps us rest better knowing we have the system in place.

I had my panel go out and they came out the next day to help. They were able to get me in and did a great job and wanted to find the reason it stopped working. They got the panel working but couldn't find out why. But it works and that is good for me.

Vector saved my husband's life. He had a heart attack and passed out in our dog's water dish. I pulled him up and pushed the emergency call button and you had the rescue squad at our house in 5 minutes! I was going to cancel my service because I lost my job and I'm trying to pinch pennies until I get another job. I talked with Ellen in the Richmond, Va office and she explained my options so I wouldn't have to cancel my service. I really appreciate her explaining everything to me. I'm very glad I can keep my service!!!

I feel relatively safe with Vector Security, any problems that have come up have been taken care of in good time. I've also have had excellent service from my agent Kevin **. Thanks to him any problems that surfaced was taken care promptly.

I chose Vector Security because my wife's sister had Vector Security. I decided to go with Vector because she had excellent service. My interactions with Vector Security have been good. Customer service is polite. The technicians are polite and usually on time.

Ft. Lauderdale office - Delores ** was very helpful! She was excellent with the scheduling process. David ** was also very helpful in getting my system upgraded. It's nice dealing with an alarm company that is very customer service focused. Thank you Vector for your wonderful service.

Being a first time homeowner, there is a lot to worry and think about; even more than I could have imagined especially because it is just me. Within a week of moving into my new home I met my neighbors and they are rowdy young men who like to party. One of their parties got out of control where a fight broke out and their house was being threatened. Sharing a wall with these guys frightens me when they are making people mad enough to threaten drive-by shootings.

Local company that I feel good about using. Everyone has been extremely nice and helpful and I think the extra security will provide peace of mind and make me feel safe. I like the features of the system and may add additional features in the future. I will definitely recommend Vector Security to anyone I know that is looking for a security system.

Just wanna say what a Great Job Vector Security Did on my new alarm system. Anthony and Ricardo were clean, Neat, and very impressive of how much information they knew about the system. Would have them back Anytime. Again thank you for a great install.

My grandson had his security through Vector and has been very happy so I thought I would change my service from Time Warner. They changed to Spectrum and nothing works like it did before so I haven't been happy at all. Chris, our sales rep was very patient and reviewed all the options and services. I ended up choosing a couple cameras and one of them is a doorbell camera which I really love. I can access and view everything from my phone and it even saves the video clips so I can view afterwards. An all around great experience and it even ended up being less per month than Time Warner!

Reputation. Past experience. Great company. Dedicated employees. Great price. Worldwide experience. All friends have Vector system. Very happy with the installation of the four cameras. Kevin went over the app website readjusted the cameras for us. Very pleased with the whole installation.

Vector has been our security provider for many years, service has always been excellent. Technicians pleasant and efficient. Went above normal service call. No complaints with service or installation. On time arrival and took appropriate care to keep the area neat.

Approximately 11:00PM last night, my home security alarm began to sound off. I turned it off and call Vector monitoring department and requested the sheriff be sent to inspect the exterior of our home. Two deputies sheriff came and found nothing wrong. I turned the alarm back on and about one hour later, the alarm sounded off again. I turned it off again and then call Vector monitoring department to report that the system was malfunctioning. I was told that the technician on call would contact me soon to give me advice on how to stop the malfunction until a serviceman can come and do the repair. I WAITED ALL NIGHT AND THE TECHNICIAN NEVER CALLED!

Great set and Adam was great at showing me how to use the new system. I am glad I switched. The customer service has been outstanding. I will recommend Vector to family and friends. This is the best move I have made this year switching to Vector.

Customer service was excellent, very polite and efficient and patient in explaining the system to me. Offered to come back and left his business card. Salesman was also helpful and very respectful. Both were very knowledgeable. I feel safe and secure with my new system.

Vector is who our community's HOA uses. We have never had a problem with them and would highly recommend them. On the phone today Agata ** was very efficient and helpful. I received what I needed earlier than promised. Also in the past the repairman was courteous and explained everything he was doing.

Our service today was done very professionally. Meji was very friendly, professional and did his job very timely. He was on time and performed his tasks thoroughly, and let us know exactly what he was doing. He also answered our questions to our satisfaction. We find the service is excellent and we are very happy with our relationship with Vector.

I am a Security Associates customer transferred to Vector Security through an acquisition. I waited on hold for over 12 minutes when calling the dedicated customer support line for SA customers. I called because I have not received an opening/closing email since August 22, 2017. This is a paid-for service. I was then told to email commercial care to rectify the problem. It could not be handled through customer care support via phone. This is unacceptable - poor service, poor customer service, inability to resolve an issue with a representative.

Chris was a very professional and patient salesman. Adam and Jay were also very professional and did an excellent job with the install. Very happy with Vector. Would recommend to anyone for value and the quality of the product. Both salesman and installers were prompt and timely.

I had a Vector system where I lived in Seaford, NY. I also had a good experience with Vector Security in the past. I think my experience will continue to be good with Vector Security. Whenever it works it works first and last.

Previous owner had Vector already installed. I got proposals from Vector and others. I was very pleased with what Vector had to offer so that's who I went with. I had outstanding professional service from Mike **. He was completely thorough and knowledgeable and courteous. A true professional.

Mark and Jeremy were timely, courteous and professional. They described the system and asked a lot of questions of me and what my needs were regarding the security system. I had concerns on ease of use and assured me that it would not be difficult to learn. The install went smoothly and quickly. And the app also seems very user friendly.

We have always got exceptional service from Stone Grable and the Vector Security staff. From the installation to any questions or concerns that we have about our system, the Vector team is always quick to get our issues addressed. We highly recommend.

We have had Vector Security in our house since we moved in 16 years ago. They have always been responsive when called for service. The customer service personnel are very professional and knowledgeable. We are very pleased with Vector Security.

Chris was extremely helpful in setting up our house account. In addition, he went above and beyond in setting up our Ohio and Florida residences on the same phone app. He is extremely professional and very, very patient. Vector should be very pleased to have him in their employ. He is indeed an asset to your company. I would be pleased to recommend him to anyone.

I chose Vector Security because of their national coverage and consistency. We scheduled a 7:00 a.m. appointment and both the installer and the trainee were here early. Peter was very persistent with the attempt to take over the panel that was left here by a previous tenant. He had to use several resources, but was successful! I'm thrilled that everything worked out and am very happy with Vector so far.

We chose Vector because they had the best price and the best service on the market. John was very professional and did an excellent job showing us how to use the system. We are very excited to use the system.

We have had Vector since 2003. We recently switched to natural gas and heard about houses exploding from gas leaks so with being security conscious we decided to have 3 gas detectors installed. Mike and Chris came in and ran wires on an already finished house and were very professional and cleaned up after themselves.

I appreciate your professionalism. I have been 29 years customer and will not change to any other company. Vector Security Systems are extremely reliable, friendly and very appreciative of my heritage. That makes me feel very comfortable and grateful. They are a great company.

The experience today was very enjoyable. The technician was on time and was very professional. He completed his work quickly and was very knowledgeable about my system. It was nice that he changed out my yard signs and window decals without being asked to do so. Thoroughly enjoyed the former company American alert and am happy to see the service has remained at such a high level.

I commend Ms. Delores ** for the excellent service she had provided when I asked her to discontinue my security alarm system since I'm moving from Florida. She is very respectful and knowledgeable. It was a pleasure doing business with your Company for having staff like Ms **.

I had service completed on my system because it wasn't talking to the monitoring center. The technician was very nice and knowledgeable and he fixed my issue promptly and professionally. He also informed me of updated services the company offers its customers.

We had Vector Security before we moved to this house. We decided to have them set up the alarm system in our new house. We have been happy with the service so far. We also love that we can set our alarm remotely.

I chose Vector Security because we saw a sign in our yard and in the neighborhood. When we first moved into our new home we decided to call Vector Security because we needed a Security System. Our interactions with Vector Security have been good.

The technicians arrived on time and were very professional. They explained what needed to be done and got to work quickly. I like Vector Security and would recommend them to anyone who is looking for a system. Planning to add a camera or two in the near future. Thank you for providing such good service.

I chose Vector based on a recommendation from the Columbus Police Department. The sales rep was extremely helpful as was the person who came to do my install. I would recommend Vector to friends and family. Installer was very prompt, calling ahead to alert me to his arrival. Installation was quick and clean. He did a great job.

Very thorough installation and description. Quick but complete description of all services installed and ordered. No problems. Helped with phone backup system which was important. Would recommend to a friend. Came on time and finished within the time frame that I required.

We chose Vector because of the sales presentation, he was really great! We've been disappointed lately with customer service but our tech today, Rick **, has restored our faith. We appreciate good service.

Meji was terrific. Exceptionally professional, thorough, and friendly. He explained everything to us and was very clear. We look forward to working with him in the future. He called in advance and arrived on time. He even showed his badge before entering. Very pleased with your service.

This is the 6th system I've installed with Vector, both at my residential and commercial properties. We always rely on Vector Security for our alarm systems. The staff is knowledgeable and helpful, and the system is extremely user friendly. Highly recommended!

Great for service and helping answer any question you have while on site. Have problem taking the time to make sure you understand how it works. It was nice when the service offices you called were local. You know who you were talking with and expect to see.

Installation went smooth. Tech was very helpful and answered all our questions. No problems with anything and system seems to be very good. Hope we don't have to use it but have peace of mind that it is in place. Thanks for a job well done!

I have had a great experience with Vector. Everything has gone so smooth and stress free. The tech called when was on his way and was on time! He was very knowledgeable of my system and showed me how to use until I was confident that I understood. Very patient... Thanks. I would recommend Vector to friends and family.

Efficient and professional technician. Quick fix up. Would have like to get this service earlier since our call to get it fixed. Friendly user application, very convenient. We are a commercial building and business who greatly needs and uses alarm services.

We were with a company Vector purchased. Most of interactions have been great. Lately the hold times to reach customer service have been long. Outside of that we're very happy with our service. Rick ** is our technician and he does a wonderful job!

Chose Vector because the system was in the home when we bought it and it seemed to be the best deal. All of the staff is very courteous and helpful. We've had a few minor issues with the system lately but they have since been resolved.

Provided by HOA, I would recommend Vector, their services are great and Techs are very helpful, courteous and really glad to assist. They are thorough and know what they are doing. I had 4 sensors replaced when I had my windows replaced. I had the system reset after an alarm and checked out by the Tech. He came early/on-time. Pleasant to work with. Latosha was also very courteous and helpful. All work was completed on time and correctly.

I was a customer of Security Associates until Vector Security purchased Security Associates a couple of months ago. The technicians have been good, I have had no problems with them. When I called for service I was on hold for about twenty minutes. This happened two times.

Mr. James ** provided outstanding customer service. Mr. ** explained everything concerning our security system. We feel very safe now. I recommend that Vector Security is a great company and I would recommend their service to anyone. I appreciate the service given today.

We have been using Vector since 1989 and have been happy all that time. When time to update, it was an easy decision to choose Vector. We are looking forward to another few decades of service. Thank you very much.

Vector was chosen because of professionalism, security reliability and service. A.J. Was polite, patient and made sure that all systems were working correctly. He made sure that the camera was positioned for the best coverage. Would highly recommend AJ too as a service provider.

Michael was very professional & courteous & knowledgeable. He arrived on time, introduced himself, explained all the products thoroughly, give us a walk-through to show much for everything would be after the install and verify that all locations were OK with us, is informative and interactive. Demonstration on the security panel helped us a lot in understanding the toolbox section. He makes his job fun and we would definitely recommend Vector to friends and family. It was a pleasure working with him.

Referred to Vector by daughter who is happy with the service. Installation was easy, on time, and very knowledgeable. Answered questions. Was professional and kept clean work area. I would recommend to my friends and family. Tech showed ID badge at door and made sure that I understood the system fully before he left.

Was looking around for a alarm system and decided to activate the one that was in my new home. Everything went smooth and have had a great experience with everyone I've talked to. Tech was on time and called when was on way. Would recommend to friends and family.

Steve was very helpful, informative, and patient! He took the time to thoroughly explain the system and answer my questions and those of my family members. That is a great feat, in that I am not technically adept. I will definitely recommend him to everyone!

Can't recall why we choose Vector, perhaps familiarity with other signs in area. Initial installation person was very good, very thorough. Service has always been good, alarm response is always good, we really have no complaints other than phone response time to schedule service since merger.

Our house was built in 2002 and we had our builder use Vector Security. We are happy with Vector. The system is very easy to use. And service is very good. We can call and get service and have a full system inspection with our service plan. This is very reassuring since we are elderly and need to know everything is in good working order.

Everything was perfect, good. The installation went smooth. I have no complaints about anything done during the installation.The technicians were able to arrive two days prior to my original schedule appointment and I was very pleased with that. They were very professional and knowledgeable about the services. I would recommend them to anyone for an installation for Vector Security.

I chose Vector Security because, when we moved into our home Vector Security already had one of their alarm systems installed. We decided to connect the system with Vector Security monitoring. I have had a good experience except for the last time I called. I was on hold for 25 minutes.

We have had Vector for the past 15 years and we chose to stick with them as they have been reliable and have had a good overall experience with them. We upgraded our system due to consistent issues with our VOIP provider and we also wanted to update to the newer technology. We were happy with the sales process and didn't feel any pressure from the salesman. Installation went smoothly and Mike was very thorough.

The service today was excellent. Very informative and helpful. The techs were pleasant and patient with me. Upon on arrival they introduced themselves and explained what they were going to do. Installed and cleaned up after themselves and were very professional.

Chose to continue with Vector based on 30 years of satisfactory dealings with Vector. Jeff did an outstanding job in explaining benefits of upgrade and preparing acceptable proposal. Ricardo was superb in installing new system. Coped with some problems in an extremely competent way. Left us feeling quite satisfied with the end result. Thank you.

We have had Vector Security in our Home for about three to Four years. We are very satisfied with this system. The monitoring station always lets us know when something is wrong. The service is excellent and the technicians always make sure everything is working properly.

Awesome job really knew what they were doing. Did exactly what I wanted. Jake our installer did a fast, professional and clean job. Our salesmen was very knowledgeable and handsome. Have 3 of my neighbors ready to get the system installed.

The security system was in the house when we moved in 20 years ago. We have stayed with Vector because of the outstanding service. Whenever a service person comes to the house, everything is checked out. We have always been extremely satisfied with the alarm system. Most importantly, we feel safe. Thank you for excellent customer service.

Proposed new homeowners' ins. co. needed an alarm certificate to verify security company coverage of property that would trigger a premium discount. Called Agata **. She was pleasant, was polite, and knew exactly what was needed. Most important, the certificate was emailed to me the same day. Superb customer service was provided.

John ** seems very knowledgeable in the security business. He has a very good personality, I would suggest John to anyone. I love the security system. John will let someone know about getting prices on cameras and different options. The security council will also have the right time security to security and the government.

We already had Vector in our business for our cameras and we were happy with their service. We had a service call for our camera system and we needed to have our system replaced and the salesman Chris showed up within an hour of the tech calling him to sell us a replacement. Technician was very informative and courteous. I will definitely use Vector for our future security needs.

I chose Vector Security because of familiarity. I have had Vector Security in the past. So it was convenient for me to choose Vector Security. The service I receive from Vector Security is great. Customer service is great. They answer the phone and I never have a problem.

I chose Vector based off of a recommendation from a realtor in our community. Mike and Jeff were both courteous and informative on what Vector had to offer. Mike showed up on time and cleaned up after himself. I would recommend Vector to my friends and family.

Todd my install tech did a great job. He was very knowledgeable on the security system and the Alarm.com interface. Todd cleaned up after himself which I was very happy with. Vector Security as a whole is a great company to deal with. Their customer service and install team were great to deal with. I recommend Vector to anybody who is interested in a security system.

Vector Security provides alarm services in the Canyon Springs community in which we live. We moved in about two months ago and so far our experience has been great. Perrault installed our system and then later added 7 or so glass break wireless devices and a motion detector or two. He was great! Just recently, I worked with Agata ** to obtain evidence of Central Monitoring for my homeowner's insurance coverage. She was excellent all around. She seemed knowledgeable, provided follow-up and was extremely responsive. Keep it up, team.

I was referred by my grandma, the service was excellent. We didn't have our internet service during the original installation, John said as soon as we got it, to call and make an appointment and he would come back out. With no hesitation, he came back and completed the services.

Vector has been our security provider for 15 yrs and we have been VERY HAPPY with the monitoring service. Our system was beginning to age and needed to be updated. So it was a no brainer to have Vector meet our needs this time as they had done in the past. We opted for surveillance cameras, and remote control of the system in our home. I cannot express on how amazing the installation crew performed. Respectful, professional and sensitive to my family. Peter and Darius demonstrate excellence in customer service and Vector should be proud to have them as representatives.

About 20 years ago the company I was with was bought by Vector. The service with Vector is good so I have been a customer for many years. My interactions with Vector Security have been great. Customer service answers the phone, they are polite and professional.

We left ADT to join Vector. We've experienced service on a much higher scale since transferring service. The system is easy for my wife and I to use. The app convenience is wonderful. We love the system and the staff is very kind.

I choose Vector Security because I saw a sign on one of my neighbor's front lawn. I decided to give Vector a call. Vector's service is good. Customer service is good, they are polite on the phone and I have never had any problems.

My family and I are moving into a rental home, so we had to turn our service off. But, I told my husband that when we get our own home again we will be going back to Vector. Anytime I have had any contact with anyone from Vector, be it a customer service rep on the phone or a technician in my home they have been nothing short of professional. I even had someone very patiently walk me through changing a battery on a motion detector once. Thank you! Keep up the good work! We will be back as customers!

I am back with Vector because I have enjoyed excellent customer service with your company. All has always gone very well. The phone ladies are always very helpful and polite and patient with me! Thank you for your excellent service through the years!

Security cameras went down. Needed repair. Everything was handled wonderfully and was repaired on site. Technician was helpful, informative, and professional. Also showed me how to work the security system and how to set up the logins and passwords. Everything works wonderfully now. Thank you for your help.

Our service technician went above and beyond to ensure that we were satisfied with our system. The level of service that we have received is unmatched. It was a pleasure to have him with us today, and we are extremely grateful for all of the extra assistance and training he provided. We appreciate all that Vector has been able to provide us, and our service technician's patience, knowledge, and experience.

Services were very professionally performed. Eric and Michael did a very nice job on the installation. After the installation they explained everything very well. They were thorough and answered our questions well also. I would recommend Vector Security to others that are looking for a security system.

Very happy with Adam, the tech. He was very professional and very organized. He was here on time, walk me through the all process. I will definitely recommend Vector in the future because of Adam and Mike, the salesman.

The chime feature in the store was too quiet and when we were in the office we did not know when someone came into the store. We spoke with a rep and he said that he could have a chime module added. The techs that came out were very nice and installed the unit quickly. It is very nice to know when someone comes in and we aren't up front to see them!

The service provider was excellent and fixed our camera quickly. He was very knowledgeable and very professional. Thanks for providing the service without charge. I shows Vector backs their product. I would be interest in receiving information on any new products available.

I just wanted to say thank you to my install tech and Vector Security, you guys made this very easy and were able to work with my busy schedule! The install was quick, clean, and very nice! I am happy with my security system and plan on telling my family and friends about your services!