Vector Security Reviews

Fast solution to problem, great company. Always knowledgeable service and problem solving. Will stay with Vector forever. Tech was knowledgeable on our system and fixed our issues quickly. He also updated our signs outside and moved it closer to the road to be more visible.

I’ve been a Vector Security customer for over 15 years now and I’m always pleased with their prompt and professional service. The technician Allen called in advance to let me know his ETA and was right on time. Allen did a great job explaining the problem and was very professional.

We got Vector because of break-in in the area and our Seaboard security alarm was no longer active then to it was a very old alarm. Vector had a lot of new stuff that works remotely with the smartphones which I really liked.

Happy with service, monitoring has been good, serviceman very professional and skilled, office people always polite and helpful. System has been reliable for years with only occasional glitches, usually due to my failure to clean and check. I'm done. System is good to protect house for what I need.

The technician was friendly and professional, diagnosed the problem promptly and completed the task in question. We would recommend Vector Security to anyone looking for a security company. Keep up the professionalism and great work! Thank you for the excellent service today. Job well done!

My husband's company uses Vector. He already knew Rick and liked his professionalism. Our initial meeting was thorough. Our installer, Greg, was great. He was very knowledgeable and prompt. He explained every option before he left and pointed out things in the brochure for future use.

Overall I have been a very satisfied Vector customer for many, many years. The service technician Allen ** was polite and a pleasure to work with. He listened to what I had to say and offered me solutions to some of my concerns.

We have had Vector for our security services and central vacuum system that was installed when our home was built. Service is good when we call for issues and have our calls returned promptly. The Delaware Branch are very consistent with taking care issues when service is needed.

I was referred by a family member. I looked at ADT, but was not impressed by their service tech or their equipment. I like Vector quick response and knowledge of their system. I am thinking of letting them update to the wireless system.

I've been impressed with Vector and their techs. I had the system since 2005 and haven't had any major problems. The tech that came today was very nice and thorough. He replaced some equipment and explained my service plan. Vector is a great company and I would recommend to anyone.

Because I Vector before and I had a break in... The staff was nice and did the job very quickly. En route to installing my new security system the technician called with an ETA. He was professional and patiently answered all my questions. He help me setting my account on my phone and made sure that I was very comfortable with my new Security system. I would definitely refer Vector Security to all my friends and family who might be in the market for security services.

We have been with the Vector company for over 10 years. We are very pleased with the service they provide. Today we requested Vector company to inspect our keypads as we have been experiencing some difficulty, some beeping noise keep coming from the keypads. Vector sent out the technician, name Mr. Steve ** who thoroughly inspected the entire system and fixed the problem. Mr. ** was very professional and knowledgeable and he was also very helpful in explaining some important features in the security system. Mr. ** kindness and professionalism is highly appreciated.

I chose Vector Security because The company I was with about twenty years ago was bought by Vector. I have been a customer for about twenty years with Vector now. I have not changed companies because Vector provides good service and when there is a problem they always fix it.

Great communication skills, nice personality, I enjoy talking with the service representative and how she was willing to look at my account with a positive attitude. I wish more companies would have a attitude like this young lady. I have to give her a kudos.

We have been a Vector customer for years and have had nothing but a great experience. This week my system started acting up and I ended up with the police and my door twice. I called Vector and they had an analyst here in a couple days. They acknowledged I had an issue, explained what happened and resolved it immediately. The analyst was very pleasant and made sure I understood what the problem was.

The gentlemen were perfect! They worked really hard and kept me apprised of all the steps. I am amazed on how quickly and effectively they installed the equipment. I love the apps Vector security has provided and I would recommend Vector to everyone in my neighborhood.

We have had and used Vector for over 15 years now. We have had Excellent customer service and alarm service. Alarm Central Station staff are responsive and quick to answer. The installed system is simple to use and to understand. Alerts are easily identified and disabled.

I am happy to say that your tech Ian ** did a wonderful job. He was polite and courteous. He keep me inform on all the work that he was doing. He made the process easy and simply. Vector is lucky to have a technician like him.

Inherited Vector when I purchased a business. They made the transition very smooth and have been a pleasure to deal with. Highly recommend to my friends. My service technician was great and seemed to know his stuff. Great Company to deal with.

Many people in my neighborhood were installing Vector Security systems at the time. They referred me. I was very pleased with A.J., the technician who came to my house today for service. He was very friendly, professional, and knowledgeable. I have been satisfied with my system and feel safer with it. There have been few problems.

We were not notified when Vector acquired our previous security provider, Security Associates, so I was surprised when I received the invoice for services. After reaching out to your customer service team for various requests (updated contact info, W9 for payment, etc.) I was pleasantly surprised at the urgency in response to my inquiries. I am rating my experience at a '4' based on the lack of notification after the acquisition - the customer service has been excellent. Thank you.

Just wanna say what a pleasure to have Vector Security to install my alarm system today. Anthony from Vector came out to install my alarm panel and did a wonderful job. He was so neat and clean. Anthony went over everything about the alarm system and showed us how to use the App that I love. Great Job Anthony!!!!

Based on web customer reviews, referral from Comcast. During initial consultation sales rep explained everything in detail, didn't pressure me in any way, didn't pressure me for things I didn't need. The installer was very nice, arrived on time, and explained everything in great detail. Took the time to answer all of my questions. And also go over and review with me several times until I felt educated.

Damned great professional service and knowledge. Could not ask for better technician. Meji showed his badge before entering my home. He explained everything and demonstrated how the new fob worked. You should give Meji a Huge raise and a promotion!!!

I called 90 days prior to my 5 year contract ending. The customer service rep told me I would have to pay the last 3 months to complete my contract. I agreed and understood, but wanted to cancel early so it didn't renew. So I did. Then 60 days after the term ended I got a bill for over $700 for canceling a renewed contract. I called customer service and they told me it didn't get canceled, so it auto-renewed. This is completely dishonest. I have spoken with managers and no one is willing to give good customer service.

I called to replace a battery and Allen found and fixed two other issues. Great service, Allen explained possible wireless upgrades. Will probably upgrade soon, thanks to Allen my system is back up and running again and I feel comfortable arming my system.

Notified by Vector that my card on file wasn't working. Called To let me know. Nice and courteous. Rep for Vector was able to straighten things out and to make sure that this would not happen again next month. Excellent customer service.

From Bob the salesman to Peter the installer they were very knowledgeable of the product to the time to explain how the installation would be. Peter took his time to make so I was satisfied. Also made suggestion to what would be better for the application for my home in which I am pleased with the outcome.

Wanted to get rid of landline but needed coverage for the security system in the house. Vector was suggested to me by a friend. Installed perfectly, quickly. Couldn't be more pleased with what ordered. Have recommended your service to neighbors. Hopefully they will give you a call. THANKS again for being there.

Chris Was very quick and efficient. Even though I knew how to use the security system he took time to fully explain the website and app to me. Although my exposure to Vector Security hasn't been much I would definitely recommend to family and friends.

It was a great experience working with Meji. Before he arrived I received a call from him giving me his en route status, he showed his badge when he arrived and help me with my issue. He even recommended adding a carbon to my system because the old one was not connected to panel.

The Vector Security staff is always very responsive and helpful. Very smooth and informative interaction with Bill, he was very conscious of my needs and concerns and helped me with the account access as well. I chose Vector because they were recommended by my builder.

Good experience with Terry this visit. He was on time and answered/fixed all my concerns thoroughly. Overall our experience with Vector has been satisfactory, I just hope the long hold times on the phone change soon. Thank you very much.

Sales team gave a good presentation of products, followed up, but never pressured for a sale. When we were ready, we went with Vector because of the professional sales. Installation was quick and easy, installer explained products and was courteous.

I had smoke from my fireplace. The alarms needed to be cleaned of smoke. The tech explained how to manually reset my alarm and also replaced my keypad which was going bad. The tech was very professional and very helpful.

Batteries needed replacing. Had to wait for several days for a service rep. Dislike email notifications of alarm failure only. If a break in were in progress, it would be difficult to prevent if email were not available. Not sure what would work. Service technician very knowledgeable, pleasant and reliable. Thanks.

I have worked with Mike ** from Vector Security for the past 10 years and have had excellent service. Mike has always been available to me and the community even after hours. The company provide us with quality parts and service. Mike has recommended on our camera system great upgrade and good service behind then.

We chose Vector because it was recommend within our community bulletin. We weren't happy with the response from our previous provider and whenever an alarm went off they did not call. Mike, Jeff, and Tim provided excellent service. We are very pleased with the outcome. We would and have recommended Vector to our friends.

Chris did a wonderful job with our security system install! He was pleasant and kind. He even looked at my dishwasher that Home Depot could not install. He made sure we understood everything. He even made sure we were happy with the placement of the new system! We appreciate the service!

We chose Vector Security because of past experience with the company. We had another system at our previous house (still in service, waiting for house sale) which we originally purchased from American Alert. We have been with Vector since they took over American Alert. When we purchased this home, I contacted Gayle, who helped us with our last system. She came to the new place and helped us design a system for our needs here. Today, Jeremy ** installed the system. He was polite and efficient, confirming with us on any questions regarding placement of keypad and sensors.

The previous owners were already with Vector. The customer care staff have been great. Mike ** was fabulous with our installation today. The job required far more than he or we anticipated, and he went far above and beyond to ensure we had the protection we needed. His knowledge and expertise have been invaluable to us. We could not have asked for a better installation experience.

I chose Vector as they were recommended by a friend. And I have been more than satisfied. The sales rep was great. And the technician who did my install was great as well. Would absolutely recommend Vector Security to anyone looking for a security system/company.

Chris did our fire and security check today. He is thorough and professional. He takes our needs as well as the customers into account when making the fire sounds. He also assisted us in doing our check on the holdup buttons. He is the best. Thanks for sending him every year.

On October 23, 2017, I had an alarm installed. I received a phone call on November 5, 2017 around 9:00 a.m. that my basement door was open. I was not aware that the door was opened until I received a text message and phone call at the same time. The following day, I contacted the representative and was told that a piece of equipment was not installed. I was scheduled for a install the following Friday. I called 1-800-688-0150 and was on hold, after 12 minutes I hung-up the phone. Today, November 13, 2017 I called the Columbia MD office and was able to speak with someone after being on hold for 24 minutes. Their only resolve was to provide credit and reschedule. At this point, I have a useless alarm system that can not protect my family. A credit is not a substitute for safety. Please help.

Tech arrived early to repair issue at hand. Tech was very professional! Handle issue accordingly! He even went the extra mile and rerouted the wire to the transformer so that it would no longer remove from the outlet, this was an occurring issue that other techs failed to remedy... this wasn’t the main reason why I called. PERFECT.

I chose Vector Security because the previous owners had Vector Security. When we moved in The equipment was already here. Since then we have upgraded our alarm panel to be more up to date with the latest technology. Everything is good, whenever there is an issue we get a call right away.

I have Vector Security as my CCTV provider. Had an issue with some of my cameras. From scheduling to service my problems were solved. The technician was great and attentive to my needs. As a Fire company we need the best pricing which we received. Thanks!

I chose Vector because I saw a neighbor's Vector Security alarm sign. I was previously with Security Link. It seemed like Vector had better technology. Everything with customer service has been good. They are on time and they answer the phones.

We have had a great experience with Ralph ** our salesman and with the installer. The installer was very thorough in explaining everything and was very patient with the fact that we had movers at the same time. I would highly recommend Vector Security to anyone looking for a system.

The tech did a fantastic job. He called before he arrived. He checked all devices and even helped with the purchase of a new glass break detector. A full system inspection was performed. He arrived on time and was very courteous and respectful.

Window sensor inoperable in Living Room - My interaction with Meji was great. He was very thorough in diagnosing our possible problems as well as repairing them. He repaired our troubles and even offered an additional solution to use the wireless contact on one window that was not responding. In my opinion he did an exceptional job.

The sales rep helped us design our camera system so that we had just the right coverage. He was very knowledgeable. The Installation team and the scheduling team were very easy to work with and knowledgeable as well. They did a great job implementing the plan that was designed.

All staff at Vector Security is always pleasant. If I set off my alarm they call immediately. The Sales Rep was very informative and knowledgeable. He helped me get exactly what I needed and made me feel safe with my choice.

AmSpirit membership, Eric **. He has been part of my chapter for the last year, and it has been very nice getting to know him. We also have a Customer/Vendor relationship. I work for Ohio Mobile Shredding, we shred your paper. I will recommend this service even more than I already have, and look forward to better protecting my family and home.

Previously had system. Having difficulty with system and upgraded. Been a customer since 1991. Hoping to be able to use my iPhone to use the system so looking forward to that. May get cameras in the future. Too expensive charge right now.

Installer on time... pleasant, let me know everything that was being... was quick to answer all my questions... no mess no fuss. Very good on instructions of operation of system, even noted what I really needed to know. Excellent job.

I had an old system, dating back to 1994 that was taken over by Mac Hammond in 2003. It functioned well but didn't have any current day features. After being approached by another firm seeking my business, I ultimately decided to upgrade my system and stay with you. To be certain you are not price competitive, so it was a tough decision to make. Nonetheless, Ricardo came to "convert" the old system and install the new one. Neither you, he nor I understood how complicated it would be. He was amazingly patient and thorough, always had a pleasant smile and demeanor as he worked through the complex rewiring and installation.

Today's service was great. Past service not very good. Was more focused on the Upsell than finding and solving problem at hand. Recent call to customer care was troubling as well. Operator told me I did not have a problem because issue was not showing up on her monitor. Next day I called a different customer care agent and he said he saw problem on his monitor and would send someone out to fix.

On November 1, 2017, I called the operator to direct me to the person/person in charge of issuing the EVENT HISTORY REPORT. After a few transfers, I finally was able to express my concern namely the printouts for July, August, September and October 2017. The order was taken and promised to e-mail to me. Due to no response, I called, Dee Dee as was recommended by Mr. ** if I ever had any problem. And he was right again. Dee Dee said that I would hear from them the same afternoon. Mr. ** was right again. The same afternoon I received the EVENT HISTORY REPORT that I requested earlier. The report was the best ever received from the office and I hope that the future monthly report will be as clear and organized. In addition I will give kudos to Dolores ** for an excellent job providing me with the report I requested.

Everyone is so helpful and friendly... especially Ricky **. He has been so helpful by explaining the systems and pricing as well as being able to schedule service times that work for me! Ricky real made the whole experience so easy. I have been with this company for years now and thought about changing but there is no other company that is as friendly and easy to work with.

Vector Security took over our security system. We were offered upgrade as well as introducing themselves to us as customers. John was very professional and explained process as performed, helping us to understand system. We are pleased and reassured that these improvements have been offered.

My daughter has Vector Security. Also my friends have Vector Security. They all recommended Vector so I decided to go with Vector. Customer service has been good and very helpful. The person who helped me with my service plan was very nice.

The reason I choose Vector was because I've heard good thing about their service and alarm system. Install was a breeze and all my other contacts from my previous alarm company was compatible with this system so I didn't have to buy all my other stuff again, which was great! I really like the panel and it's very easy to use with the touchscreen. I will definitely recommend Vector to my friends and family and anyone else that I run into looking for a alarm system. Thanks Vector.

Install of my burglary alarm went great today. Tech called when he was on his way and was on time. He was polite and cleaned up after himself. He also let me know of other automation services Vector offers in case I will like to add in the future. I will definitely recommend Vector to my friends and family. Thanks.

I had have Vector since my house was first built 14 years ago. The system has worked well for me and given me peace of mind. When there have been issues with the system they are quick to come out and fix it. I feel I am getting good value based on what I pay and the service I receive. The technician I saw today was very helpful and makes me want to continue with Vector.

Friends with John Taggart of Vector. Great job with the installation. Would definitely recommend Vector. The installation was great and they utilized a lot of our previous system wiring. The installer was professional and did a great job as Well.

Very frustrated and dissatisfied with this company. They misrepresented information and are unwilling to stand behind promises they made and will not work toward a mutual solution. I would never recommend this company but will be sure to spread the word not to engage with Vector.

When we decided we wanted to upgrade to cellular service with cameras, we called Tod. He was very helpful in getting us set up for installation. Greg and Eric were very professional and knowledgeable. Great guys who know their stuff. I will recommend Vector to my friends!

Had my install today and it went great! He called when he was on his way with a arrival time. He was on time and a good worker. Kept area clean when he was working and cleaned up after himself. I will definitely recommend Vector to my friends and family also my employees. Everyone I've talked to and worked with from Vector has been great! Thanks.

Two days ago I called Vector because my home monitor system was saying that there was an issue with a window. I was told by the first representative that the battery needed to be replaced. I was informed of the battery size was two AAA per contact, which I questioned because they seemed that they would be too large to fit in the contact. Doubting the size I again called back and spoke with Roy **. I did not obtain the name of the first representative. Roy researched my battery for me and gave me the correct battery that we would need as well as sending me a link to an online source where I could purchase them. He explained to me the process if we wanted to replace them ourselves and instructions on how to bypass the window until the battery was replaced.

I just wanted to thank the guys from Vector for hooking me up! I have Vector at my business and my other house and was happy to add it to the new house! Thank you for making me feel better about being able to leave my house without having to worry about getting broken into!!

We chose Vector Security due to recommendation from a family member. This service is replacing a different company mostly due to cost however the service thus far has been exceptional from the sales rep to the installer. Thank you.

My husband and I Had Vector Service in our previous home. The Service we received was excellent in months past. A neighbor recommended Vector Security service to us and we will recommend their services to others. We are Looking forward to continued excellent customer service.

We decided to get our old ADT system updated and decided to have it done by Vector. The representative was pleasant and informative. The technician was prompt and efficient. He taught us how to use the new system in an easy to understand way and we are very satisfied with the new equipment, especially having it on our cell phones. Thanks.

I chose Vector Security because of all the reviews I read and the fact that you do not advertise. I thought the salesperson was nice, we were very clear with what we expected and what we wanted in a security system. However, when it came to our sales person lied out his ass and sold us nothing close to what we wanted. Your service installers are all amazing, professional guys (Frank, Rich, Jeff) but your sales person is terrible. We are very unhappy with the system we were sold. Please discuss this with your sales team.

Very presentable. Dressed clean, put booties on over shoes upon walking into house. Did not make a mess, cleaned up after himself. Very informative with what he was going to do and what the problem is. Told me about the camera options with the systems.

I chose Vector because I have a service contract with them and Vector seems to be very reliable. I have been a customer for quite some time and every time there is a problem, they're always there to resolve the issue. The customer service is great. The technician always check to see if I need anything before he leaves.

We are extremely satisfied with our technician and our installation. He was very professional and answered all of our questions. And we are glad you sent us someone so knowledgeable. We will highly recommend Vector Security to all of our friends.

I had a camera system installed a few weeks ago, love it. The tech couldn't get the camera on my garage to work properly, due to not having a strong enough router. I got a new one and had Greg back out and he got me all fixed up and rockin and rollin! Thanks a lot.

Representative and technicians were persistent in solving the problem. They were pleasant and efficient, explaining everything in detail. Did not take any breaks, focused on the task at hand. I will be redundant if I continue. I was extremely satisfied. That is all folks!

Had ADT and did not like the service. I checked around and contacted Vector for a new alarm system. We also had them upgrade our cameras as well. The work and the technician that came in were professional. I would recommend this company.

My system went beyond my expectations with home automation. Jimmy ** did a great job of explaining my options and introducing home automation technologies. Jeremy ** did an outstanding job of installing and educating on the system, app, and technology options. Very pleased!

We are an existing customer who had various questions about upgrades. Video, system upgrade etc. Rick was one of the best salespeople I have ever dealt with!!! He was extremely knowledgeable, presented the information concisely and to the point. Based on the professionalism of Rick, I would seriously doubt if I would ever change security companies. I know if I ever have any issues or questions he will be available to address. Vector should be grateful that they have such a professional, knowledgeable employee who represents Vector Security to the highest standards.

Was very happy with Vector. Very impressed with the home automation side of the System. Got lights, locks, thermostats. Will try to get my house and get Gibsonia up on the same alarm.com network so I can tie them together. Hopefully Guardian will let me out of their contract.

Some refer to it as customer service - I prefer the term business relationship. The establishment of business relationships guarantee outstanding customer service because there is a sense of caring for the client and a feeling of trust by the client. Repeat business transactions is a certainty. Although my entire experience was pleasant, Bill ** and Shannon ** moved the needle off the dial.

I have been with Vector for 20 years and I am very happy with their service. Roger ** was my tech. Very nice guy, very professional, enjoyed talking to him, really enjoyed his company. I have always had great service with this company. VERY PLEASED!!!

Always great to deal with. He greets with a smile and is professional. Got the job done fast as always. Certainly our favorite tech to deal with and would be great to know he is always coming back!!!! Thanks for the fast work. Always a good experience.

My HOA was smart and contracted with Vector. I was fortunate to inherit Vector. Agata, made sure my smoke detector was being monitored. (It was installed in 2013 and has not been monitored until Agata assisted me.) EXCELLENT CUSTOMER SERVICE & FOLLOW THROUGH!!!

Extremely thorough training and great equipment. Will make our operation much more secure for our pool. Huge difference in quality from the previous system that we had installed. Mike did a really good job on the sale and installation of the system. Would recommend Vector to homeowners in our community.

Meji did change the batteries for our main front lock and two thermostats. He was able to address all my questions about the system including cameras set up. He did a very good work and even went above and beyond to help me change my secure network for camera.

I was a Vector customer until the beginning of the year. We had a fire and had to discontinue service at the home. Everything has been repaired and we finally got to have Vector come back and put it back together. My techs were great and even came a day early which worked out very well. Thank you, I will be telling everyone how great Vector is!

Kevin did a wonderful job on the installation at my house. We were super pleased with the quality. The cameras and the quality was workmanship. I would recommend Kevin to anyone along with Vector Security and their full suite of home automation products and services.

Over the last three plus years, I have called Victor on several occasions, the service received from the technicians has been more than expected and achieved the intended goal of correcting the problem. This recent call was handled in a very timely manner.

I had issues with customer service but the technician was great and resolved all issues. I have used Vector for 14 years and have always been pleased. But this time I had significant difficulty with customer service scheduling my appt. My alarm was beeping and I had to wait weeks for my appt which they would not change.

Service guy was neat. Did a good job. Put signs up. Told me about other services. Was polite. Put shoe covers on. Cleaned his mess up. Gave me some stickers. Wanted to make sure I was totally happy. I will recommend Vector always. I love them very much.

Dan was great to work with as he kept us informed about the progress of all aspects of our systems. He was also very helpful in the explanation of our systems operations and the remote capabilities of each. I would recommend Vector Security as the installation was a pleasant experience.

We wanted to utilize the service that was previously used in the home. We called and everyone was courteous and professional. They answered all our questions and came out when we called for assistance. The technicians were knowledgeable and professional when they came out, to check our system.

We needed old cameras removed and equipment replaced new updated equipment. Techs arrived timely in good fashion and were kind. They did a great installing, the Cameras work great. Techs did a good job of explaining equipment. Satisfied with job, will recommend.

My salesperson Matt ** was very kind and understanding. He was very educational. I had a misunderstanding about the paperwork and he came out the very next morning! I really enjoyed my time talking with Matt, and I was very happy with the pricing. I would recommend Vector Security to anyone.

I've chosen Vector Security, as my community has pre arranged this company to work with. I had a terrific experience with April **. April was courteous, knowledgeable, patient, diligent and she was a good listener, of all the issues I had. Prior to coming across April, I hadn't had a positive experience with Vector, as they didn't convey the options available as a new customer, for example, hooking up the system to the police department, and the file station. No one advised me that a Alarm System Registration was required to operate a fire or alarm. In addition, no explained the on-line process or that this was an option. I also wasn't offered the mobile application to be notified of entry into my home. I knew about it from a neighbor of mine, so I knew to ask for this service, but no one offered it to me.

I have been a Vector Security customer since June of 1997. Anytime we needed service at the premise, the service technician has been timely and able to diagnose and correct any issues that have occurred with the alarm system and camera system. Just to mention the two best technicians to service the system have been Donald and Darrell.

With all the crime these days we wanted to feel more safe. We had our garage broken into and items were stolen. Tod was great and the installation went well. The tech was very knowledgeable and got the job done in 1 day! Great work. We have been a customer for 10 years and love it. Thank you very much.

We have been with Vector since 1995 and have been completely satisfied with the service, installation, and customer service. The only complaint I have if anything is the backlog that Vector had at the time of my add on. I do understand that with any successful business there might be a time where you might need to wait longer than expected but quality work doesn't come by rushing jobs. We would and have recommended Vector to our friends.

The technician was very nice, friendly and professional. He explained what he was doing. He replace batteries to my thermostat and made sure it was function properly. He also remounted my door contact and made sure it would not fall off again by adding double sided tape and glue.

Terry was awesome, came on time, very pleasant to deal with. He showed me how to change the battery, and tested the beam and basement zones. Vector is a great company and I look forward to calling them in the future. Thanks for great service!

Vector acquired our previous security system. Both Jeff and Mike were very thorough and very helpful with all aspects of the work we had done. Very pleased with both of these employees interactions with us. We would recommend Vector to our neighbors and friends.

Vector Security was recommended by a friend. Install was seamless and went well. Technician was very courteous and professional and explained everything of the new system in great detail. We are very pleased with every aspect of our purchase and are glad we made the decision to install a system in our home.

We chose to stay with Vector for our new house, cause we have had a great experience with vector. My tech today called when he was on his way with a time to expect him that was great. He worked well with all the other contractors that was here today and did a great job on my alarm system and cleaned up after himself. Will definitely recommend vector to my friends and family. Thanks!!!

Decided to upgrade my system after 8 years. Great service so far had. I decided to add some of the new features including cameras, the new doorbell, and garage controller. The nicest thing is to have it all on one app, and the techs were great!

We previously had Vector Security at our former home. We have been satisfied with the service and protection capabilities that Vector has provided with a fair price. The employee doing the work was professional and courteous.

Great install. Mike did a great job and was available to answer questions and went beyond his mandate... Love the company and would recommend to anyone. Install was quick and professional and Mike went out of his way to help with troubleshooting network issues.

Recommended by community association management/HOA. I find Vector Security to be extremely customer oriented, very efficient and cost effective. I would highly recommend them to anyone looking for security services. I submitted my information request late one day and it was satisfied the very next morning. I had a similar very satisfactory experience when I had my alarm system checked, reactivated and enhanced with cell service. Very happy.

Vector was used by previous owners and Vector also performed the installation initially. Battery was replaced, detectors were checked. Alarm inside was reconnected when it was found disconnected. Outdoor alarm was verified to be working. Tool shed was checked using man Door and south roll up Door.

Extremely customer oriented, technicians are wonderful, their control center is always available as well as extremely helpful. The customer service person I spoke to was so helpful in accommodating me as well as setting up the appointment on my time frame.

I choose Vector because my friend was a salesman of the system. The installation was successful. I choose a maintenance package which I enjoy. I would not have a home without a security system. I am very pleased with the support that is provided.

We had Vector for my business and have been very happy with service so decided to put in my home as well. My install went very well and the techs we very helpful and knowledgeable at their jobs. They did such a neat and clean job. I'm so happy. They cleaned up after themselves and was a pleasure having at my home today. Thanks.

Master code was missing/deleted from system. Called April ** at office and she was able to check and re-establish our master code in timely manner. April corrected problem quickly and with pleasant manner. It was a pleasure dealing with her.

We have worked with Vector Security for more than 10 years. They have always been professional and responsive. This service call was answered by 2 service professionals who were efficient and expert. They were able to resolve the issue right away.

I chose Vector because of the value and the fact that it was not dependent on my phone line. The system is user friendly and dependable. I had an issue with false alarms because of a malfunctioning alarm on a door. An appointment was set for a service call. The technician arrived on time, introduced himself and showed his identification. He was efficient explaining to me everything he was doing to "fix" the problem. Upon completion, he tested everything and again showed me what he had done. I live alone and I was very comfortable with the technician. After the work was finished... replacing a sensor, and resetting an account number, and checking all points I feel comfortable that I will be safe.

I am pleased with Vector. Derrick came in today to service my system. He found that the old system magnets could be affecting the new system. He removed all old magnets and tested my system. He also explained to me how the doorbell camera works and interested me into getting outdoor cameras.

Much better than major competitor ADT. More responsive to service issues and your folks are knowledgeable and show up ready to do the right job with the right equipment. ADT routinely showed up without the necessary equipment or no equipment at all.

My installation went very smooth. Jeremy was very polite. He explained everything very well. Our salesman was also very nice and knowable of the product. I would recommend Vector to my friends and family if they are ever in the market for a security system.

I chose Vector because of all of the good things I have heard about them. I’m glad I did. The salesman was very informative and really knew what I needed. The install was smooth and the installer Jon was very meticulous in detail and his demonstration of the system. I would highly recommend Vector to anyone who asks.

Why picked Vector due to the professionalism of the sales demo that was rolled out and the fact that the service included lots of nice equipment that was remote accessible. Plus they do service inspections at no charge as a courtesy. Also great is that they call ahead to confirm if the alarm happened by mistake or real deal. Have Vector for over 10yrs and satisfied.

Thirty years ago we chose Nightowl for its value and security. Since Nightowl became Vector we have continued to have good service, both with monitoring and with customer service. Representatives are always, pleasant and respectful. We would recommend Vector to our friends and family.

The service went well. I called last week and got an appointment immediately. The technician arrived early today and went through the entire system helping me prepare for a remodel. He remove old zone and sold me 2 new ones at a fair price. He also replaced my keypad. I really appreciate all that was done... Thanks.

I had a malfunction on an outside door that did not improve after installing new batteries as suggested by your staff. I called for service and the tech arrived a few days later (today). Jeremy ** was very professional and courteous. He called ahead to let me know his arrival time which was appreciated. He quickly determined the problem and replaced the door alarm with a heavier duty model. Made sure everything was working properly and left.

Alarm certificate confirmation - Agatha ** sent the required information to my insurance agent in a timely manner... She was friendly... professional... and genuinely concerned with my request. I am very pleased with the service I received from Vector Security and would recommend Vector Security to family and friends.

Originally I was with Security Associates until they were purchase by Vector Security. I am very pleased with the technician Bill who serviced my alarm. I was pleased to know that our replacement part was covered under warranty. The technician Bill was also on time.

I was very impressed with Chris's professionalism. He worked we quickly and neatly to get my system installed. He took the time to get my door lock installed on my security system which I greatly appreciated. I normally do not like having people working in my house all day but Chris was the exception to the rule. Would recommend to family and friends.

We have been a Vector customer for more than 20 years. We have always had a good experience with the employees of Vector. When we decided to add another section to our home, our Vector rep suggested that we update the existing system as well as add on to the new part. I am glad to be a Vector customer. Thanks for keeping us safe.

Very prompt and efficient replies to my inquiry although it was after an incredibly long wait on hold. The few times I have called in the past have always been extreme wait time on hold. Possibly a call back system so that customer does not need to sit on hold.

Install went well. Sales guy was really nice and helpful. The guy who did the install was very nice and knowledgeable and helpful. Vector Security is a very nice company and they made us feel safer at home.

I met Chris in my business group and was impressed with the company. Needed to update our security and get a better system. Michael updated our system. Added the breaker glass monitor. Did a great job of explaining how the system worked. He helped us set up the phone app on both phones. He was patience and very helpful.

We got Vector from salesman telling us that our current ADT alarm was old and we needed to update it since the one Vector is using was easy and nice looking than the old alarm. It made the switch easy. So far we have been well pleased with the service. The tech that came today name Dexter was very detailed and professional.

We have been a customer for a few years now. Over the years we always felt protected and looked after with our Vector System. Recently had a tech problem and it was resolved effectively and efficiently by our operator known only to us as Michelle. She went far and away above what we feel anyone else we had dealt with so far to attempt to resolve our issue. She was able to help us locate our username so we could access our account. It had been locked out to us because of the recent APPLE update on our iPhone. Fortunately we were able to access our account quickly using only a couple attempts to gain it. Thank you Michelle for all you have done to help us. We feel certain Michelle treats all of her clients the very same professional way. She is a tremendous Ambassador for Vector Security. Thank you Vector for hiring such great folks to represent you. God bless each of you extra good.

Installation for doorbell camera. Installation was fast, easy and the installer was extremely friendly and professional. Explanation on how to use the camera and app were clear and very helpful. I would recommend Vector to friends and family for alarm and camera/security needs.

Was already installed when I purchased the home. I've had the home for five years and have no issues with the service. Decided to upgrade because of the pleasant experience. I called Vector and had a representative come out and speak to me pertaining to the upgraded system, and was pleased with what I heard.

I'm an existing customer and needed service. The representative sent to my house kindly called to let me know when he would arrive. He was friendly, professional, and knowledgeable. I liked that he patiently explained things to me and made me feel very comfortable with the new panel that was installed. I would highly recommend him.

Vector Security was in my area. They were knocking on doors in my neighborhood. I decided to go with Vector. Vector's service has been good. The technicians are on time. Customer service answers the phone and are there when I need them.

Have been using Vector as part of my community for the time I have been living here. Have always had a positive experience with company. The person I spoke to today on the phone was very helpful and polite. She took care of all my needs.

I just recently bought my house 2 months ago and was looking for an alarm company. The previous homeowners had Vector Security so I looked it up and was pleased with the rating. Since I have had the system installed it has been great. I love the service and features Vector offers. Thank you very much!!

Since I have been with Vector Security I have been so very pleased with service. I am especially satisfied with the outstanding service that they provide and competent service. I will be with Vector for very long time.

I already had Vector security so decided to continue with this. Ryan did excellent work. He went through all the functions with us and explained everything. He answered all the questions. I think Vector should give better deal to existing customer when they want to update the system. Have a nice Day!!!!

We apparently had a camera go out and it was a power strip that was replaced at no charge. It was out of warranty but as we just had some new cameras installed they did it at no cost. A good experience.

Steve was extremely helpful and friendly! He provided timely and thorough service. He quickly provided service and then explained other security tools that would be beneficial to our home. We installed another device and it was cheaper than expected thanks to the sale.

Generally had a Vector system from the time we moved in. However that for years ago there was a couple of break-ins in the neighborhood that are they just cut the wires and it was after that that I went to the wireless and that's why I have the system that I have now.

I have had Vector since 2006. They provide excellent service and employees are professional and friendly. This service call was no different and my problem was corrected immediately. The technician also took time to explain what he was doing and then checked the entire system. Great job and much appreciated.

Salesperson, Colleen and install by Howard was very professional. Service install and instruction was professional. All services were performed in a workmanlike manner. Would recommend to a friend to employ same services. All service and instruction was performed as noted.

My friend Brenda ** is an employee with Vector. When I got installed she walked us through all the details. She was very thorough. We just had a new battery installed. Was very satisfied. Love the alarm system. It makes you feel safe.

A new installation was necessary because the old system was not working. The new installation will allow access from my computer which was not available before. It also allows many more options. The salesman was very helpful and took the time to explain the system to me.

Camera installation - Recommendation from a Vector customer. Salesman was very informative. Technician was was knowledgeable, professional and performed the install without any interruption to our daily procedures. After install made certain we were comfortable with the software and familiar with all of its features.

Vector inherited the service from Cain Security which installed it 20 yrs ago. This is my first service call in that time... Needed to relocate a couple of sensors so they were easier to reach when I needed to replace batteries.

Loyal customer for 10+ years. Wanted to cancel. She made it act like I was canceling life insurance. I just wanted to cancel service due to change in residence. Carol ** is very rude. Who does faxes & ink signatures for such a basic request.

The guy that came out was great, would definitely recommend to any other. His name was Arnoldo, really polite and very knowledgeable. Would definitely recommend. I appreciate the experience and would definitely recommend. I had a really good experience, it was great.

We've used Vector for 3 years now and the service has been great. We've had only one issue with a camera that was not connecting properly. They came out and diagnosed the problem and came back to fix it. They fixed it properly and also walked me through troubleshooting and proper usage.

We switched to Comcast phone service and when Jason came and took care of the security connection the whole system (phone and security) worked well. He came back 1 wk later and installed 2 new smoke detectors, one of which had been hanging loose but now is well installed, and redid one of our basement windows. So now the security system works well and we can set it (we had only had fire protection for years). Lastly he gave us a new Vector sign and reviewed the operation of our system with me.

We selected your company because of system already installed in home. Quick response from sales and satisfied with installation and system. We would recommend to our neighbors if the need comes up. We feel much more secure having it activated for both when we are home and away. We really like the doorbell camera feature.

I had a sensor go bad on the back door this morning. I called and asked for service asap. Before the end of the day the tech showed up, located the sensor and the reasons for the alarm, it had a faulty tamper switch. He replaced it and tested quickly and efficiently. Thanks for the great service!

We have been customers of Vector for almost 8 years and have been happy with them overall. Mike has always been very good and efficient whenever he comes out to service our system. We would recommend Vector to our neighbors and friends.

On contract with them already. Contacted them to review and replace the panic buttons for the staff. Came and tested the system and programmed six new panic devices and explained the operation of them. Technician was very professional and friendly. Nice job.

Today's service was excellent. The technician is professional and ensured that all sensors were working. This was a follow up to a technician who was out only three or so weeks prior and who missed replacing a motion detector sensor. I was disappointed in the previous tech. Happy this technician was thorough in his follow up.

My son who was in Europe at the time had an alarm system where he was able to see inside his house and remotely turn on and off when he needed to without having to be home told me to inquire about getting one like that from ADT since I already had them for over 20 yrs. I called them and got such a runaround I decided to look elsewhere and found Vector Security. The alarm works great and does what it was designed to do. Totally satisfied with the service.

A very nice and polite young man. I am very satisfied with his knowledge and experience. I am very satisfied with the company in general. They are always very polite when calling and always quick to responds to any problems and issues.

This was for changing existing alarm system to wireless. Technician was knowledgeable in all fields. Took the time to install correctly and explain all the aspects of the operation of the system and how to manage the system. Very well done.

Meji ** was very professional and extremely courteous, he answered all my queries patiently and well. He is an asset to your company. He arrived on time and installed a new smoke detector. He cleaned up the place after finishing his work.