Vector Security Reviews

Vector alarm was installed shortly after a rash of break and entry and vandals in the area. Alarm not been much of trouble except for batteries going low once in a while. Happy with the service. All is working as it should. All is working fine.

The Church has used Vector Security for 18 years. We have been very satisfied with the service. The technicians are always very respectable when work is needed on the equipment and also help understand anything in regards of the work being done.

I was already familiar with the system, and knew it was a good company. The system is user friendly and the people who work for the company do not try to push you to buy other products when you have already decided on what you want. Installation was faster than expected.

Took three times to get the doorbell to work correctly - Already had Vector. Was previous customer of Powell. Takes a lot of time to follow up with people in the office to set up multiple visits to install, come back due to not working and still not be able to fix and then finally sending a third tech, Josh **, that did a great job and finally fixed my situation.

We referred to Vector Security by a friend, and we have been very satisfied. We are very happy with the peace of mind we have... we live in the country and have a pole barn with a lot of farm equipment. It makes us feel good to know that's it's all protected.

This review is for technical onsite service. The fire alarm sensor malfunctioned and a tech came to my house to fix it a few weeks after the malfunction, which was the soonest date he could get here. He was professional and efficient.

I never picked Vector Security. I was previously with Security Associates. I did an upgraded to my alarm system that I have had for years. Ever since I was with Alarm Pro. Vector now has me locked in a contract till 11/2019 for equipment that I paid for over 5 years ago. Every time I call customer service there is at least a 25 min hold time and it's a different story with every person. I will never use or recommend your service to anyone.

I chose Vector because it's price was competitive with other companies, and I liked the selection of features that was suggested to me for my needs. John ** who was in charge of the installation did a superb job, and was extremely helpful in ironing out certain problems in using the website to access information. Had a big problem however the date of the installation, when I was not duly alerted by the office staff, that there was going to be a many hour delay in the arrival of the technicians. This caused major inconvenience for me that day, and staff was told directly of my unhappiness, and disturbance that the office staff worker had not performed responsibly.

Installation was flawless. Faron was very knowledgeable of the product and helped set up all of the features I needed. Vector was able to fit the installation into my schedule. The sales staff, office personnel, and the technicians were all very helpful and informative.

Vector Security was recommended to me by a good friend, I had also heard of Vector Security’s outstanding reputation so I called and made an appointment. I met with Colleen ** who was absolutely amazing, she was thorough in her knowledge, courteous and professional!

The technician that came out was very professional and everything was finished quickly and works great. Very happy with the final product. I would recommend to anyone who needs a new security system.

Rich was extremely professional and helpful throughout all issues encountered. Explained everything as he went along. Took the time to explain things over the phone with my husband as well which was extremely helpful. Would definitely recommend Rich on all our service calls.

The staff on the phone were quite rude but in person and via email much better. The process of getting an appointment wasn't pleasant but Phil was very considerate while working in our home. Hopefully communication could be clearer.

From previous service and the service technician, Josh was a great person and very informative. Very pleasant in talking with and respectful. I would recommend him to anyone who needs service. I have enjoy doing business with Vector as well. Thank You.

Greg was very punctual and began working right away. He went over specifics with me in a very knowledgeable and professional way. He was very kind and courteous while in my home and kept everything clean. Greg is a excellent installer and an asset to Vector Security!

I have nothing but good to say about Vector Security. Vector Security has been my Security Company for the last fifteen years or more. The salesman contacted me about updating my Security which offers better safety. He was not pushy but was kind and answered all my questions. Today the technician came to install my system, he was prompt, professional, very patient making sure that I was comfortable with the operation of my new Security system. I would definitely recommend Vector Security to all my friends and family.

I called Daniel and he answered and I asked to add a doorbell camera. He had someone call and I Made the appointment. Then The tech came out and installed the doorbell Camera and I love it. Now I can check on my house anytime I would like and when anyone rings my bell I will know and they will never know if I am home.

Daughter recommended, she has a friend who has your service and is very happy. We called around and were very satisfied with your pricing and accommodations. Jake was very knowledgeable and took time to explain everything. We are very satisfied. We would recommend your services and hopefully will never need the alarm but it is comforting to know we have it.

I am very well satisfied. Vector Security has always done what they said they would do. The technicians have always been friendly and on time, and I haven't had any problems with their service. I would highly recommend their services to anyone.

Existing home system from prior home owner. Josh was very professional and competent. He was expeditious in setting up the system and was able to easily show me how the system works. He is a credit to your organization. Josh showed how the security system arms and disarms in the various modes of Home, Stay, Away and Sleep. He also took the time to clearly explain how the Emergency buttons worked and how they interact with law enforcement, fire and emergency medical personnel.

We needed a duress code set up in all of our location. We always get fast and great service. The codes were all set within a day or so. I often work with Alysia, she has always been on top of everything. I appreciate the great service..

I chose Vector security because Colleen my service person, is absolute wonderful, she is there for the clinic and our needs at a moments notice. The service we receive is always respected and very informative. I run many DaVita clinics and I always choose Vector.

Replaced Hall monitor. Recommend And explained about doorbell monitor. The tec was very very nice and patience with me help with reset password. Explained and checked alarm to Sure was working okay. I was very satisfy.

We used to have ADT in the beginning. Just the standard old alarm. There was a break in across the street and Vector salesman came in the area and showed us the new system and we signed up. All has been fine with it. Just today a service came to change out batteries for the alarm and told us about a newer system that we can use our phone to turn on the alarm and watch cameras too. We thinking about getting that one soon.

We were very happy with Vector. They were very helpful and accommodating... always answered emails promptly, always had or got you an answer. Colleen ** was great. She helped me and had all my questions and site up and running as soon as possible.

Have had Vector Security for years. The staff and service has always been very professional and very helpful. We even moved properties and asked Vector Security to please set up security at our new office. Also the system is very easy to use and we feel safe!! Thank you Vector Security!!

Vector was recommended for our business services and I also use them for personal use. People and service are great and friendly. As for the install the guys and install went great, however the guys were kinda chatty, not my cup of tea.

My receptor is still hanging out my wall after a whole year. Installer never came back. System works when it want to. Asked several time to come remove system if they wasnt gonna do it correctly. House was broken into. No one even came out to service camera that was cut during break in.

We have utilized Vector since we moved into this home. The technicians are always professional. We have been pleased with the service that we have received whether we have called the service or had an in-home visit. Our technicians have been well-versed in the products.

Previous customer. Added new services and updated equipment. Everything was installed and went smoothly. Technicians were very knowledgeable and courteous. Would recommend Vector to friends and family. Equipment is operating as it should and all cameras functioning properly. Service was thorough and completed to our satisfaction.

The technician Patrick ** was able to promptly diagnose the ongoing intermittent trouble we have been having with our system. He stayed until the problem was fixed and we was satisfied with this service. We are looking forward to continuing our services with Vector Security.

Meji was awesome! He called before arriving and showed ID. He did the work beautifully and fast - he checked all the sensors and changed all the old drained batteries. Very happy! I would recommend Meji or Vector to anyone I know.

At our old house we had Vector Security installed in the home already and so we just decided to activate what was there. Since then we chose to continue with Vector. We are now at a new location and we are upgrading and adding some new technology and we like it!

I feel very secure with the system installed and by the excellent installer, Jeff. Jeff was polite, very explanatory and professional who really knew what he was doing. From my experience from my previous security company, I feel I made the right decision in changing over to vector security.

Very happy with my install today. Tech called when he was on his way and did a great job on my install. He cleaned up after himself and answered all my questions as well show me how to use my system. I will definitely recommend Vector to my friends and family.

I already have Vector. I am getting rid of my landline and using cellular service. My sales rep is Stacy **. He was very patient and helpful. It was a pleasure working with him. I would recommend his services to family and friends.

Chris was very professional, punctual and answered all my questions thoroughly. We chose Vector Security systems because they are a local company with a longstanding great reputation. Would recommend to family and friends for all of their security service needs.

I've been with Vector Security for 4 yrs now, Greg was very helpful with explaining all products and functions of equipment. Greg made my family confident with our home security purchase. He also explained how to get in contact with him if we wanted to add more equipment and the explanation of the additional equipment Vector Security has to offer.

Great service. Every technician that has worked on the alarm system has always been very professional and friendly. They have always been on time for the service appointments and have a very prompt response time when the alarm system goes off. I would recommend Vector to anyone!

I have been a customer of this security firm for almost forty years and have always been quite satisfied. This visit was no different. The personnel were competent, clear in their explanations, very personable, and neat and clean in their work. Thank you.

Very Professional. Was able to explain everything clearly. Would have the technician back any time to service or add on to my system. I have been very happy with Vector Security’s system and I have absolutely no complaints. Would recommend to family.

We added approx. 30% to our historical society library and museum and we're forced to, and opted to, upgrade system. Your tech, Howard, was terrific, working mostly alone, under very trying conditions. He was ESPECIALLY thoughtful in leaving a "fish" wire in a long duct which we needed for a tele connection to our new elevator. Ricky ** was really helpful in coordinating the inspections with fire and building. We were stuck without his guidance. He's now helping us get up to speed with programming the new system by arranging instruction and helping us around problems with setting off fire alarm during heavy cleaning. A very difficult construction period with delays and problems was made MUCH easier by the continued and willing help from the office and the tech. Would recommend your company in a heartbeat.

I have a contract with Vector. They always arrive on time and do an excellent job. In times where a problem has occurred they call before I get a chance to. The tech is always thorough, pleasant and on time.

Stacey was very detailed when answering questions and spent plenty of time ensuring I was comfortable with the Vector Security system that I was purchasing. He did outstanding work. He was able to assist with not only reactivating Vector Security system but explained new security system options.

I chose Vector because I am a satisfied customer. I Was happy that Rich ** took the time to be sure we understood what we bought and how to use it. In the past have had service calls where the job was done correctly; but I did not know how to use the equipment. It is very important to take the time at the installation to explain how the equipment works. This saves time and followup calls by the customer. It also makes the customer happy he bought from Vector.

Very organized and knowledgeable. Explained system very well. He did the best he could to stay out of way during the lunch rush. He was very particular about ensuring his area was neat and cleaned up after. Vector has been good.

Excellence service person! He was on time and went the extra mile to educate me on evenything I needed to know about the process of using this wonderful system. He was very knowledgeable and respectful. I felt very confident in his skill and professionalism. He is obviously one of your best and he should train others to do likewise. He was awesome!

We know our technician Jeff, he is always polite and understands our special needs here. We are a home for special needs patients, he is always quiet, and lets us know when the alarm is going to go off, so we can prepare our folks that cannot tolerate loud noises. Thank you.

I chose Vector Security because I have had ADT for only 3 weeks and the equipment already started to fault. I asked Gregory ** to come out and help me with getting Vector Security because I was referred by a friend that has Vector and has been extremely happy with. Gregory did a great job explaining everything and educating me on how security works. I would definitely recommend to another friend.

Had another company for a long time and needed to connect the guest house area to it where the other company said it couldn't be done without a greatly added expense. Vector people came in and got it done. Only issue we have with the Vector service is having to pay a $25 service bill.

I previously had Vector and just had my system upgraded. Tech was on time and did a great job. He answered all my questions and showed me how to use my new system very well. I will definitely recommend Vector to my friends and family.

We've been living in our house for nearly 21 years. We chose Vector after an incident where my wife saw people walking around our backyard staring hard at our windows. The police notified us that there had been a few break-ins in our area. We've received good service from Vector over the years. The same service person has been coming to our house for quite some time, and we appreciate the consistency.

I chose Vector Security from the reviews and other client recommendations. Also dealing with a company that was local. One of the most important reasons was the service which is local, if there are any problems I can make a call and someone will come and take care of the problem. Installation process they were very helpful and professional.

Vector appeared to be the alarm system of choice in our neighborhood so we naturally picked Vector Alarm as well. Alarm does as it should. Just had a recent minor issue with a image device. Other than that all has been fine with the alarm.

I really appreciate the staff of Vector Security. Joshua ** has been to my home once before and has, again, displayed a high degree of expertise and professionalism. If Vector was his company, he would be a rich man. What I don't appreciate and the major reason why I would never recommend this service to anyone is your willingness to leave me and my family with a faulty system that we are supposed to be able to depend on. I am a paying customer and I deserve the peace of mind that there is a system in place that is the first line of defense in a bad situation.

We had Vector installed about 25 years ago to provide additional security when kids home alone. It has worked very well with very little maintenance required at all. Good customer service. Would recommend to others if asked. Glad I have the service.

I appreciate the tech you sent. He was on time and well organized in his work. He place the devices in the protected area that we discussed. He was clean and cleaned up behind himself. He was a pleasure of having him in our home. He also explained about other equipment we can install and after we're settled we would consider adding other equipment. Thank you for taking our day in consideration of having this installed.

The tech Hugh was very helpful in instructing me on using my camera system and also my alarm system. He was very neat and professional in his work and because of him I'm glad to be a Vector client. Thank you once again and if any problems I would prefer him as the tech. Thank you.

Complete new system. Excellent customer service and very professional staff. I am very satisfied. I would recommend Vector Security to all my friends and family! Highly recommend Josh as he is very friendly and was on time. Thanks Vector staff for a complete installation! Excellent!

Technician Tyler came to home to reconnect services, and he did an excellent job. He was quite knowledgeable and very helpful. I would definitely recommend him as a technician! Thank you technician Tyler!

My sister who lives in Baltimore had her Security System Installed by Vector Security and has been pleased with the company for the past couple years. There has been a lot of changes in my neighborhood, I decided to get Vector as well to install my system for me. The technician arrived early which I appreciate and did a fantastic job. He was very professional and take time to walk me through on how to operate my new security system. I will definitely recommend Vector to my friends and coworkers.

Have been a Cain Customer since 1986 and became a Vector customer when the changeover occurred. Will continue as a satisfied customer. The service people have been great to work with and always courteous and cooperative. Thanks for the support.

So happy I went with Vector. They installed a great system with many features. They was able to reuse my old sensors. The tech called when he was on his way and did a great job on my home and cleaned up after himself. I will definitely recommend Vector to my friends and family.

Long time alarm user, like the people and the company, very much like the equipment. Technician very good instructor, helped my wife to understand very quickly. Video camera is awesome. Phone app is easy to use. Website is very intuitive and user friendly.

Very satisfied with Jeff and Mike. Mike spent many hours with us. He is very considerate and he explained everything precisely. Mike took as much time as was necessary. He has been very patient. It would be a pleasure to work with him again.

My service today was excellent. The technician called when en route, arrived at scheduled time, performed service in a timely manner and seemed to know his job well. I was happy to give a referral or 2 when asked with the opportunity to receive Vector cash. Overall very satisfied with company.

Vector Security was previously in my home when I bought it. I had them upgrade my system. My experience with Vector has been great. Tech called with arrival time and did a great job and cleaned up after himself. I will definitely recommend Vector to my friends and family.

The technician did a great job, very professional, responded to the issue, solved the smoke detector issue and double checked everything. Would definitely recommend them to a friend, relative, or business for any alarm needs that you may have in this area.

We chose Vector because we had heard of the company's reputation for reliability and service. We have been very happy with our existing service and the window and door alarms we already own. We intend to use Vector for any additional security products and services we may choose to obtain in the future.

Thank you for your continuous great customer service. The representatives who assisted me this morning and this evening were extremely helpful. It's been a headache having to listen to those smoke detectors going off! Your help in trying to remedy these problems have been greatly appreciated. Thank you again for your assistance in this matter.

Because it would integrate all systems with Alexa and Z wave. Techs were clean, neat, professional and very helpful. Steve was great!! Dominic was great. Give Steve a raise!! Thank you very much for your interest And commitment to doing a good job and they better come back and switch the lights.

Dave ** was recommended by our builder since we were looking for a security system. He was professional and gave us other options to consider regarding Security for our home. This is our second consultation with Dave and it’s always been a pleasure.

I choose Vector because we previously had the service and loved it. I would recommend the services to my friends and family. I also love the tech part of the system. Very neat. I thank you so much for the provided service.

We moved in about 2 years ago. We signed up with Vector shortly after. We have had no complaints about the service until a couple months ago. We had a tech come out and replace the camera but did not seem to help our problem. Steve came out and was very knowledgeable. He tried many different problem solving techniques. He was not successful the first visit but made a follow up call and everything is working great now!

We moved into this house and there was an old system here. I had the rep come and quote a new system. We agreed on a price and an install date. The techs Greg And Eric were fantastic and efficient. I really like the new system. I will recommend family and friends.

I really think it's great, I can come by my office and see Dyan. She is very pleasant and Patrick is very helpful. I use Vector Security for my burglar system. I have been a customer for over 6 years. I have been DIY my own camera system and Art will always let me know things to improve cameras. I came by the office and got some new signs and they did not charge me an arm and a leg. Thank you.

I really appreciated the staff stayed late so I could come by office with my DVR and the tech replaced my fan. Thank you Dyan ** and Techs Kraig ** and Pat **. Happy Holidays and thank you for 27 years of service. You guys are the best.

Great job. He fixed everything. He installed a new sensor in the front door. Answered several questions I had regarding. Several questions I had about cameras for the outside of the house and how it needed to be installed. I would definitely recommend your services to my friends and family! Very satisfied.

We found less expensive, more modern service that was available elsewhere. We also had a very difficult time getting through your voice mail system to speak to a person or to confirm the cancellation of service. We waited on hold for as much as one and one-half hours trying to get through to a live person. We eventually had to call the emergency line to be able to connect with a live person.

We first came across Vector Security when we bought the house and someone came by and talked to us about getting a system and we've been with Vector Security since then. The service is 5 stars!!! Excellent. The Doorbell Camera we just got install by Josh the Installer is Excellent! Thank You!

They have great service and are always willing to make the customer happen. The techs are very knowledgeable and friendly. It's always a pleasure to have them help me. We recommend Vector to all our friends. Today John ** was here, and was professional, courteous and knowledgeable.

F was very happy with the salesman Chris ** but the first installer and the second installer. The first installer did not have all the equipment and the second installer didn't know anything about the product. But the third installer Kevin that came out to rectify the issues that I was having was great.

We got our home robbed twice. After the second robbery we didn't feel safe in our home anymore. So we called Vector Security. They came out and installed a security system. Since then we have been very pleased with them. It's nice to know that we can leave our home and not worry. We would recommend them to our friends and family so that they can have the same peace of mind.

The service rep is the best. I am a property manager in south Jersey. I try to use Vector Security for all my properties including my office and my home. I have a good relationship with the sales team and the service technicians. I would recommend Vector Security for all your device needs. Thank you.

I chose Vector because I was having problems with people dumping in my dumpster outside and employees removing items in my warehouse. The Vector team is very courteous, professional and customer focused. I would recommend them to both family, friends and business associates.

Refuses to close account no matter how many "Fax's" are sent. Never any record of fax being received. No longer can afford to pay for account, account refuses to be closed. Slow gaining past due months. Make closing an account easier because fax machines are a thing of the past.

We heard of Vector through a referral. The sales representative was very friendly and answered all of our questions. The installation day went very well. The tech guy was very helpful with installation process, what to expect and how to use the equipment. I had a wonderful experience with Vector!

We had a great experience with your service although this happens to be first and impressions because everything this is first time we've gone with Vector. You guys were referred to us by our head of IT guy who has worked with you at other companies that he has worked for in the past and recommended you highly. So far everything he said was true you guys.

Great experience. Staff is very friendly. Always willing to help. I can count on Vector Security to keep my family and I Safe. I will highly recommend this company for others and continue to use them as long as we are stationed here. I hope the customer service stays this good.

Previous owner. This is my second house. Customer service is great. Everyone that I have encountered is very friendly and nice. Smoke Alarm system was default. I was contacted by the Vector to fix it.

We didn't really chose Vector. A Tech was already in the neighborhood and asked if we wanted to upgrade the alarm from the old alarm from ADT. The equipment was really nice and easy to use. It's been trouble-free for years.

I needed to add and remove some employees to our security system. Christina is great to deal with, She knows her job and listens to your situation so she can help. She follows up to make sure everything taken care of. Over the years we have had different situation come up where Christina was involved and every time she has done a great job. It's because of employees like her we have stayed with Vector Security.

Vector assumed the business of Westinghouse Security Systems. We have been very satisfied with the security system and the service. I always find your employees courteous, willing to help and professional. My only concern is that sometimes I am not certain which telephone number to use. However, they are always helpful in directing me to the correct person.

Currently customer. Thank you for updating our system. You guys rock! Dressed professional, was able to leave extra signs to scare off the crazy ** that like to break in and steal stuff. Have a great holiday and Merry Christmas!!!

Technician was great. He took the time to check some loose door connections as well and explained to me very thoroughly about the battery and the value in having a maintenance agreement like we have. We are undergoing renovations and he told me a few things to caution the contractors about when replacing windows.

We heard about Vector Security from my parents. They were happy with the service. We have had Vector Security for 9 years. The monitoring station is good, always alerting up to any issues. The service technicians are very knowledgeable and very helpful.

We've been very happy with previous service with your company. We had Vector come back out to our house to reconnect service for us again after our remodel. We added on a few new options. The Technician was wonderful and explained everything to me very thoroughly.

I was referred by a family member. I am very pleased with this company. Also the service person was well trained and highly efficient. I feel safety to their customers is their main concern. This gives me a sense of security.

We have Vector for several years and happy with service - never had not a day of trouble with the system except for the battery on a sensor. We used to have ADT for years and the monthly continue to go up almost every time we got a monthly statement. The Vector bill has only increase one time for one dollar. Great service great system.

Vector installed the system when our home was built and we stayed with the service. Competitive prices. All interactions with the staff has been excellent. Vector installed the system when our home was built and we stayed with the service. Competitive prices. All interactions with the staff has been excellent.

Vector Security was recommended by our realtor. The install was perfect and the tech explained all the functions and conducted a walk through to show and explain all equipment. I am a very satisfied customer and I highly recommend them.

This vendor was sent by SEI. He was very professional and courteous. He came promptly when we really needed the services quickly and fixed the issue in no time. Greatly appreciated all the help that we received and would definitely recommend the services.

I have been a customer for over 20 years and have always received 5 star service. In a service industry with many choices I will choose to stay with a proven winner, Vector! On the few occasions that I have needed a service call to my home, Vector has delivered. Their service specialists are professional, timely and fully prepared to remedy problems they diagnose.

We chose your service because of reputation. You were highly recommended by others in our neighborhood. The staff has always been courteous and helpful to our needs. We've always recommended Vector to others.

Very good support from the staff, especially Nichole. Our board was replaced and has been working fine. Also, we had to figure out why we had false alarms, no fault of Vector. We might be looking into other security solutions with Vector in the future.

My friend recommended to work with Vector Security. I had some trouble making an appointment because the weekend appointments were not available. But as far as installation service I was completely satisfied. Technician completed the installation in the promised estimated time frame. And then provided me with all necessary instruction.

We picked Vector after having some break-in in the area nearby where a neighbor had Vector service put in and they spoke well of you all. We have not had one day of trouble with the system and been a long time customer and rate has never went up. Keep do I what you all are going!

We are proud to say we have been a long time Vector customer. The installment went well and we experienced great customer service. The men were always available when I had a question. When I call George my rep he always answers right away.

We moved to a new house while trying to sell our old house. We had Vector service at both homes during the process. There were a few hiccups along the road (a few false alarms and wrong numbers called), but Nichole in the Covington office helped get everything straight. After we sold our house we were able to easily cancel that service. Overall, we are very pleased with Vector, especially the Mandeville/Covington branch!!!

I would recommend the services to my friends. Very very nice.

Your service Technician arrived on time and Unlocked my security panel So that I can added and correct badges in the current system. I have really enjoyed the level of service that I have been receiving since the change over from Guardian to Vector. Very much more professional.

Because we cancelled our landline, we needed cellular connectivity, so we called Vector, our security provider. Our experience was wonderful. The installer was very professional, helpful, and pleasant as well. I would recommend our installer to anyone as well as Vector.

Moved in 2013, unit was in already in our home. Having notifications of doors opening and getting phone notifications when system is not running correctly is appreciated. Coming in the evening is very helpful. Having a dog safe in our home and knowing he is safe is an ease of mind.

I’ve been a Vector customer since 2005. Mary was awesome and explained the current available options that Vector offers. I selected options based on my needs and her excellent explanation of how the various services worked. I will highly recommend Mary to my friends and neighbors.

We have used Vector for the past several years and have never been let down. Technicians are efficient and knowledgeable. Anytime I have needed to call in with questions the office staff is very personable and helpful. Very reasonable rates as well. All around completely satisfied which in this day in age is hard to come by!

I called because the ability to log into the iVMS app and see what is happening on the cameras was no longer available. In talking with your tech - he was able to step me through the process and set up the port forward again. Upon doing that and resetting the setup - it began working again!!! Awesome!

We have been with Vector for 10 plus years. I am very happy with this tech. Thank you for sending Allen, he is very thorough and pleasant. He even helped figure out what was beeping in my garage (Verizon box).

I needed service to my security system. My technician was very courteous and efficient. He showed up in the time frame given. Got my system up and running in no time. Very grateful for his expertise! I would definitely recommend Vector Security.

I have had Vector Security for almost 5 months now. The process with them from day one has been smooth. I actually met the Sales Manager Gerard who helped me get my system set up. He is very thorough and really explains what is going to happen the whole time. Then we had Mark install the system. Mark was clean and did a great job too. Gerard follows up with us from time to time to make sure things are going well. We love having the system and Have already referred quite a few friends.

I needed help with my system. Nicole helped me over the phone. She was great! Very knowledgeable and courteous. She was able to help me troubleshoot and fix the issue very quickly. She was very friendly. I would definitely want to speak with her again if I have any more issues.

I am a long time customer of Vector but wanted to upgrade my 25 year old system. I researched other companies but feel very sure I am making the right decision in sticking with Vector. I appreciate very much the time that the sales rep and Lynn in the business office spent answering my many questions that enabled me to make an educated and (I think) wise decision!

When we were looking for a Security Alarm Company we found Vector Security the only reliable company that we can trust our money and security with. We like the new keypad that is touch screen and the convenience of looking into our cameras on our phone. We needed a tech out the same day we called in and Vector was able to take care of us the day request! You get 5 stars Vector Security! Thank You!

We got Vector after our old alarm system which was really an old alarm was damaged by lighting and a quote from ADT was just too high. Vector salesman came through with a great deal and was able to use a lot of the original equipment also. We had a little hiccups every once in a while yet the service team has been patient and got us running as we should when problem arise.

We chose Vector Security because the previous owners of our house were Vector Security customers. There was already a Vector Security Alarm system in our house. Since then we have upgraded the system. My interactions with Vectors staff and customer service have been great, no problems.

Had service today on a water sensor that had corroded the battery terminals, the tech knew exactly what to do to fix it and did so on not only that device but asked if he could check all the other similar devices. After he was done I think we may have prevented future service issues. I can’t say enough how pleased I am to have Vector as my alarm company. Thanks again Allen.

I chose Vector because a friend has it and I liked what she was doing on her phone. I needed to update, and Vector seemed liked a better choice. SO FAR, I'M IMPRESSED. AND I WOULD REFER VECTOR TO OTHERS.

We have been Vector Security for over Twenty Years. We subscribed to Vector thru a dealer representative. We have been very satisfied with the services provided by Vector Security. The service is always on time and will make sure everything is in good working order, not just fixing what they came to service.

Getting an update. Technician was very helpful and pleasant. Also very knowledgeable with the system. Explained everything in detail. Arrived on time. Also sales rep Ken was very helpful in providing us with the alarm system update and offering other options for security such surveillance camera; which I may decide to check into later. Would recommend Vector to all of my family and friends in Snow Hill, North Carolina.

Alysia ** was very helpful and gave a quick response back. Appreciated her eagerness to help. She emailed me with links providing access to the website need to accomplish the information we were looking for. Thanks for providing a great service.

I originally chose Vector at a neighbor's recommendation. I have been pleased with my service for years. For this transaction, I was particularly impressed by the sales consultant's courtesy in calling/texting reminders and about any potential delay in his arrival. I very much appreciate his courtesy, professionalism and friendliness.

Use to have Triple A. Was a customer a long time and loved Triple A services. Vector Security took over Triple A and that's how I ended up with Vector Security. I am pleased with Vector Security and would recommend to someone else.

LVA has consistently used Vector Security over the last several years for all of our access control, motion detection monitoring and now with our most recent project added fires alarm notifications. We have always been very happy with the installation, monitoring and service Vector has provided us.

Techs installed my fire system that's through my condo place. They did a great job and was fast! They cleaned up after themselves very well. I will definitely recommend Vector to my friends and family. Thanks for the great Vector experience.

Vector was in place before I was hired, however since I have been here they have been great to work with. The only time I have been disappointed was when we needed a service call the wait time seemed to be a little long.

I find Vector Security’s staff to be both professional and friendly. Their customer service is second to none in the alarm industry. They are customer oriented and very attentive to their client providing a personal touch to the service. I would highly recommend Vector Security’s service.

We chose Vector because after comparing it was the best price and product. Our Sales Rep Ryan was phenomenal. He explained everything thoroughly, was friendly and very knowledgeable of the products. He made us feel comfortable with our investment and was not a pushy sales rep.

This company manages and solves all the issues very fast. We are completely satisfied. When we have some problems, we call the company office and everything is solved comprehensively. We like working with Carl **. He is very responsible, reliable and responsive.

Vector is an awesome company. If you need to to call Customer Service, your calls are answered quickly. Service is scheduled quickly. Excellent service and staff. Technicians are friendly and make any repairs immediately. If you need an alarm company, I highly recommend Vector Security.

Rita provided me with outstanding customer service! She is truly a consummate professional! She answered all of my questions, was extremely courteous, and resolved my issues in record time! This was my very first experience with Vector and I must say that I was impressed!

I had great difficulty connecting to corporate. As a result I was transferred back to Richmond where Ms Amy ** was very professional and knowledgeable, answered all my questions and assured me that my account will be cleared by 1 Dec '17. Ms ** was a pleasure to work with and understood my frustration and she immediately assured me my account would be properly corrected.

The installation of the cameras went well! They are working great. The two Vector employees that came were very nice & accommodating to the needs of the children. I am very pleased with how the cameras are working in each one of our classrooms.

Good price and service - technician was quick and efficient. Company itself is very on top of every alarm and call. No complaints. Great company and staff! Would definitely recommend to friends and family. Better service and prices than every other company in the area.

Steve is a great representative of Vector Security. We recently installed all new replacement windows and doors in our house and today Steve installed new sensors and and fire/heat detector in our house; he did an excellent job--all while being very professional and helpful and knowledgeable. As a customer, he is a pleasure to work with and makes a very favorable impression for Vector Security.

I have been a Hammond customer, and then it became Vector, and I stayed with Vector. The service has continued to be excellent. All of the technicians have been skilled and courteous. The two that I know by name are Jeff and Steve. They are excellent in their knowledge and solving my service problems.

We had Vector previously at a business and another home. We transferred service to our new address because we had a good experience overall with Vector. The staff was polite and timely and the alarm system is easy to monitor.

The technician did an excellent job. Couldn't ask for anything more. Josh was professional, courteous, and met all of our expectations. My wife and I were pleased by his performance and we would definitely recommend Josh as a technician for our family and friends.

Recommended by neighbor. Also was familiar with Contributionship and its reputation. Neighbor has been happy With Vector for many years. Also thought installation price was fair. Also known for good service. I would recommend this company to anyone in the market looking for a reputable alarm company.

Met with and received information from Daryle ** (sales rep). Daryle was excellent to work with, and very knowledgeable about the products. Immediately scheduled the install, and have been extremely pleased with the service I'm getting from Vector. I recommend them on a regular basis to friends and neighbors.

I chose Vector because of Daryle **. He was really good at explaining the process and what Vector had to offer. He kept me informed on what the next step was through the process and had me sold on the local monitoring. The installer was very professional and Daryle even showed up for that which I felt was very professional. I would recommend Daryle and Vector to anyone looking for security in their home and have numerous times.

I was referred to Vector by another customer. From start to finish the process went great. My sales guy Daryle ** was amazing. He helped me decide what products I needed for the type of system I wanted. I cannot thank him enough for making the decision to make my home safer that much easier.

I chose Vector because I referred by another customer to call Daryle ** (who was my sales rep). Daryle made the decision for me to drop my service with Comcast and go with Vector very easy. He was professional and very knowledgeable on the products he presented. I am so thankful for the time he put in to show me how to use my new system.

Code Setup - Frank was here on time and took care of our needs as he has always done in the past. He was able to take care of our needs in a timely and efficient manner. He is knowledgeable of our system and is able to take care of quickly - which is extremely helpful as the needs arise.

I met Lee ** which is my neighbor and he helped me with getting my system tailored to my simple needs. Josh (the Installer) was very efficient, polite, and cleaned up after himself and helped me to see what other services Vector Security Offers!!! Thank You So much!!!

We Got Vector after having Brink's alarm that got bought out by ADT company. Then almost every other month it seem like the rate just keep going up and up. Then one day a Vector salesperson was coming throughout the neighborhood and we switched out the alarm service. We are happy with everything. Just don't understand what a twenty five dollars trip charge is for when we are paying for a full warranty service. Thank you.

We are a property management business and the rep Teryl ** from Vector Security was excellent in assisting us to secure 3 investment properties with a new burglary alarm system. The service was beyond our expectations and the installation went without incident.

I chose Vector Security Because I saw the many Vector Security yard signs in my neighborhood. I decided to give Vector a try. I have been a customer now for about 13 years. My interactions with Vector's customer service have been excellent the entire time.

I'm using Vector for almost 10 years. I like the monitoring that Vector Provides. My interactions have always been good whether by phone or with a technician at my home. I have had Steve ** 2 times now and each time provided great service resolving our concerns.

I Chet ** think that the Vector Security is very reputable and that is the reason I am using their services and the technician that came here is very knowledgeable of the equipment and of his experience in home security.

Professional and friendly. No hidden fees. Informative about service and products. Great tech... very nice. Vector response time was spot on. Tech showed ID and was very polite. Informative about service and promotions. Answered my questions that I had. Tech was able to help me understand more about the system. He also help me with my app for my phone.. This was a big plus. Thank you and the service was great.

Technician arrived on time and started the job and did a good job and he is a nice guy and explained everything to me and my family. We tested the system and the test was a successful test!!! We may be interested in getting a door lock in the future if you come out with any affordable deals!

Excellent service. Very Nice installer professional. The job was finished very quickly and done with no mess.

Our business is food distribution. We have a lot of inventory value and stock. Vector helps us monitor and maintain our warehouse and office save. The alarm alert service is pretty fast. We can set it up to have the call when someone leave the door open. It is a very useful support.

Showed up on time as scheduled, ran through the plans for the service today. He went above and beyond to complete the task, he used his manners, was very professional and polite, he even asked for a vacuum to clean behind himself after he was done. I was very impressed with his services today.

A.J. From Vector Security came out to my home for a service call visit. He was very professional & knowledgeable about his services. He answered all of my questions & was very helpful. I've been a satisfied customer for 5 yrs & would recommend Vector to anyone looking for a Security System.

Had a great experience; installer was on time and neatly dressed. Installer was very friendly and well informed. The installer handled our issue in a very timely manner. Our company had a great experience and appreciated how the installer carried himself while at our place of business.

Your technician is excellent. He came in on time, explained the job in detail, answered small of my ridiculous, and less ridiculous questions, and believe me I grilled him on some silly things. He completed the job. Offered additional services the company does provide, which I have declined as I have all of them, maybe in the future we will consider Vector for other things. Thanks for sending Jeff to my house!!

Great service and follow up regarding the installation. We had some problems with the internet connection and Chris ** took time and solved the problem with persistence and professionalism. We are most appreciative of Chris’s service and help. We will be happy to tell our story to others.

Living room sensor battery was low also key fob, tech came in and replaced batteries and made sure that the panel was ok and that they were once again linked. Extremely professional even though my little dog wasn't very happy. Other than the dog everything went well like always.