Vector Security Reviews

I did not choose Vector Security, they bought my ADT account, which included my home and office. Unfortunately, after Vector took over my account, service devolved to inconsistent then nonexistent. Eventually, when both locations had been down for weeks, I had no choice but to cancel both and look elsewhere for security service at both locations. Very sad, I'm not sure how Vector maintains any accounts in this area.

I chose it to secure my home. For the past 5 months I have been trying to cancel it. I DO NOT NEED IT NOW. I have a newer security system and can't afford the money for one that doesn't work and is constantly needing batteries. I'm paying for a useless item, that I no longer need.

You guys don't forget to charge me yet all my cameras don't work correctly and when I ask for support I don't get any. Waste of money. When I have time I need to find a new service. The front camera doesn't work at all. The backyard one has to be moved.

I contacted technical support this morning to obtain assistance with setting up separate accounts for me and my wife, who are both on our account. I was connected with Ms. Brittany **, who provided me with exceptional customer service for this purpose. Ms. ** was polite, professional, and very competent with the process that I needed. Moreover, she went above and beyond what I had requested, to ensure that I was receiving the best possible protection from my Vector Security system. Ms. ** represented Vector Security extremely well, and I was completely satisfied with the resolution of my issue.

Terrible. I have tried to pay my bill multiple times and keep getting messages the card is expired but I have corrected it and still I am receiving emails. I am not happy with customer service and the difficulty with paying my bill. I have never had this much difficulty with Vector and have been a long time customer.

I chose Vector Security for its reputation for personalized and responsive service. Installation was seamless and efficient and I have been a satisfied customer ever since. The technical assistance provided recently resolved the situation in one call. The technician, Brittany **, also followed up to ensure the system has properly finished upgrading in addition to resolving the initial communication error.

Doug has been the most professional and patient agent we have ever encountered! Through emails, text messages, and phone calls, he answered all of our concerns and questions about updating our security system. We have been with Vector Security for years and Doug doesn't know it but he is considered family now. :)

Todd was wonderful as a sales person. Curtis was fantastic as the service technician. I recommend Vector to anyone in need of a security system. I had a great Experience with all the personnel FROM Vector I have had experience with. I believe that you cannot go wrong with this security system.

I chose this company because I noticed that they’re pretty reliable, good customer service and a professional job has always been done. On this visit, Anthony did an outstanding job. He was very friendly and professional... I really recommend that everyone should try this company and I’m pretty sure that you would be happy.

I've called Vector Security January 7th, January 14th and yesterday January 27th, 3 to 4 times a day and ask for someone to send me the contract of where I signed for a three three year contract when I know I only sign for a year and a half I have not received the email yet and here it is by stand on my house and your service is still being used. I will still have to pay for it. I do not want your service anymore. My year and a half contract is up. I would like for someone to send me an email to my email that y'all have on file and in my contract. Why nobody can help me but you telling me I have a 3-year contract and I don't

Customer service is horrible since ADS was merged with Vector. I have been a customer for over 15 years. In the past, a local representative would answer the phone. Now, they have automated phone services; no one answers the phone and was on hold for over an hour. Finally, an operator took my name and created a maintenance request. He said someone would call me; however, still no call. I am having problems with my security system; it keeps beeping for no reason. Finally, I just disconnected the system. I am planning to cancel my service if no one calls tomorrow and contact a locally owned company with better customer service.

Brittany did a great job taking my order earlier today and then again when we called back for remote troubleshooting. She was kind, patient and very helpful. As a result, the issue was able to be resolved without a service call. Thank you Brittany for the excellent service provided to us today.

I have tried 6x times to get into my account so I can change the credit card on file; I can't get in...Reset of my password gives me a new password, but that new password is also rejected. I have left messages (no one is available to speak with me) at the main and regional phone numbers...I am not confident my call(s) will be returned in a timely manner; not looking for a response in a few hours, but I suspect it will be days or not at all. It appears I have been locked out of my account intentionally by Vector; I can accept that. It simply means you no longer desire to do business with me but it would have been more appropriate to tell me before taking action. If the decision to end our relationship has been made, please be so kind as to tell me so I can engage another security company.

I have an Alarm.com system in my house and decided to contract Vector for my second home. What a nightmare! Alarm.com log ins got mixed up; apps exchanged data between houses and after several hours on the phone and online I’ve given up and am cancelling my Vector service. Problem might be with Alarm.com software but Vector has been unable to help and I cannot have systems that interfere with each other.

I have tried to cancel this since Oct 2024. I have not received the information to complete this. Help me with this so I can cancel it. This is ridiculous that this has not been done yet. I can be contacted at **. I just heard back from someone yesterday and she told me she needed me to send some information. WHERE DO I SEND IT TO? Please advise????

I've had Vector Security for 2 years and have never had a problem with the service. However, I recently moved and called to cancel my service only to be made aware that I was under a 5 year contract that I was not aware of. When I first moved to my condo, the representatives visited my condo several times, even though my association does allow solicitors. The last time, the representative came back with his manager. I decided to get services since this was my first time living alone with young children.

There are a lot of options for home security, but Vector came highly recommended to me by my cousin who made a career in residential/commercial alarm systems. I cannot say enough good things about Bruce, Craig and Jake at Vector. They did a fantastic job handling my account and installation from start to finish. Vector has been reliable and vigilant. It gives me peace of mind knowing that my family is protected.

We've had a security system in our home from Vector for a long time, and recently made some updates to modernize a few devices. I had a great meeting with Audrey in sales to come up with the right plan. Our installation was performed by Kris who was excellent - he was friendly, professional, thorough, efficient and really good at communicating throughout.

Charles **

I have a problem with one of my home security cameras. I was on hold forever when I called. They tried to connect me with service to set up an appointment but could not reach them. I was told they would get back to me to set up a service call. They never did so I called again the next day with the same results. Still waiting for a call from service.

Thank you for the time and service given to me today! ANTHONY ** was my contact to help me straighten out some of my problems I was having with my tech issues and also my password issues to my account. I appreciate the patience and kindness he showed me.

I have used Vector Security on the commercial side for 25 years, and they have always been wonderful. Recently, I received pricing for a home security system and am glad I decided to go with Vector. Jack ** was fantastic. He was extremely nice, knowledgeable, informative and provided great pricing. On the installation side, Curtis and Mark were awesome. Their installation was flawless. They were on time, extremely polite, knowledgeable, both worked well as a team and made the best of the obstacles encountered. I am glad to have chosen Vector and would definitely recommend them.

Lauren ** the local Selling Branch Manager was very helpful resolving an issue I had. She was very prompt and professional. She communicated through email and phone calls. She even showed up at my office to answer any questions or concerns I had. She will be a great asset for this area. Thank you again!

I need help with Mobile Monitoring Service. For that I Left so many messages to fix issues with existing service, but no one called as of yet. Can someone call existing customers? I am not able to use this service for last few years. By the way which group take care of existing customers?

Received technical support from Brittany **. Britney‘s comprehensive support was so helpful. She was patient professional skilled all the qualities you’d love to have when you gotta work through some complicated technical issues with the system. Though I put five stars for the value and installation, I really only wanted to give feedback on the customer service I received from Brittany. I don’t really have a way of knowing how to rate the value or the installation cause I don’t have previous experiences with using a security system like we have and have no guidelines for comparison.

I'd recommend using a different service. Vector's customer service is horrible along with their system and products. I am very displeased, been trying to cancel and they seem to make it impossible. AVOID THE HEADACHE. NOT WORTH IT. SCAM COMPANY. WILL NOT LET YOU OUT OF CONTRACT. I've tried to leave this negative review multiple times it keeps getting rejected. They don't want people to know how horrible of a service they are.

Ms. ** was very helpful on the phone with my requests and took time to assist me, so I didn't feel like a number or rushed. She provided the information I needed and even went a step further to make sure my system was running properly, which it wasn't. I did not a service call. I just really enjoyed her assistance and great customer service. You don't see that anymore this day and age. Thank you Sierra!

Vector staff has answered all of my questions, provided a high level of service and ensured I was comfortable with my choices. I can appreciate the attention to detail and also educating me so I could make an informed choice.

I chose Vector because they were within my budget and provided the most bang for my buck! They were responsive and the installation process was smooth! Both the sales associate and installation technician were very helpful and took their time explaining everything I had questions on. If you’re on the fence just do it. The equipment is good and the set thus far is awesome.

Impossible to get anyone on the phone. I needed a service call and called multiple times, held for over 45 minutes and tried every extension offered. Finally got through to the wrong department and they said they would have my local office call me, which they did not. Waited a day or 2, went through the same thing. Then finally reached someone. Terrible customer service. And on top of this, they are raising monitoring service rates annually. I am done. Cancelling my service….if I can get someone to answer the phone...

I tried to reach your customer support when I am available and you are closed. I need help with settings on screens and uploading my own photos. Installation technician was not able to address my questions. I have also text the person I signed up with and have not heard back in over 30 days.

I was a customer with Vector since 2010 or 2011 up until 2024! The reason I left is because your equipment would occasionally cause my home phone to malfunction especially after an electrical storm because I live in farm country! This last time it happened you wanted to charge me $200.00 for a service call to FIX A PROBLEM CREATED BY YOUR EQUIPMENT! I was very disappointed with how I had been treated! It’s not people in this area’s fault because you have ZERO technicians in this area! Poor Customer Service! All those years paying for your service and when your equipment causes problems you don’t stand behind it!

It is part of our HOA Fee But They do a good job of Instlling a door keypad, And front doorbell and camera. And it is nice to have the option to use your phone to control the alarm. It is a valuable tool to keep our home safe. Also it lets you know when a door or window is left open.

The fire department wanted to know why I hadn’t called Vector. I hadn’t thought of it. I called FHFurr to come check for carbon monoxide when my whole house was screaming at me about carbon monoxide. The technician spent two hours in our house checking both furnaces. The alarm went off again at midnight. I hadn’t thought of the doors and windows open. It finally stopped. This morning the whole hard wired house started screaming again. I called Fairfax Fire Department and they ripped all the hardwired devices for smoke and carbon monoxide off the ceilings. They put up temporary devices for fire and carbon monoxide detection. I have talked to Vector now for hours. Not a real person although I’ve been promised that a real person will call. I don’t know what to do. Vector is not at home unless you want a new system installed. I called to get a new system. Wendy promised she would get someone to call me. Well, not yet.

Tod has worked with us for 20 years. He has always been personable and professional. Curtis was the installer. He was pleasant, courteous, competent and professional. We are very pleased with the workmanship. Training was thorough and helpful. Happy New year and good luck. Stay warm and be safe.

Honestly don’t know what you offer. The software is good, but seems like I’m the only one that monitors. Smoke alarms have sounded, never heard from you (forcing me to further elaborate is an added sign of compromised service/just another signal of expecting the customer to do all the work). You have successfully automated stupidity.

I had always advertised and recommended Vector for Ben Palumbo and referred many customers in the past. Over the past 3 years my sensors keep failing and my kids are getting anxiety and stress over the alarm going off in the middle of the night due to failing sensors. I have been told during every convenience trip that someone would check all sensors. No one does this for me when they arrive after waiting 25 days, even though I am disabled. I am still getting a $25 trip charge since June even though everyone still says it's incorrect, but cannot remove it. Waiting 3 days for Jessica ** to call me about multiple issues and alarm not calling out while my current zone 19 is now faulty, but Vector has no record of this alarm going off either. No one answered the monitoring center in the middle of the night last time. I have multiple connections but no communication. The battery I'm told is fine, although it doesn't last more than 1 hour.

I spend too much time on the phone waiting for a person to answer my call. When we finally get a person then they transfer me to someone else and I wait again When the rep comes out to the house I have to pay a service call fee even if it is Vector's equipment that is at fault. When they “fix” the problem and leave I usually have a new problem 10 minutes after they leave. Ugh.

I told the agent by the name of Henry that I want anything to do with a contract and he said that you can cancel it at any time. Unfortunately for me I lost my job in May due to a medical condition. I have called the owner by name of Bill and told him about my situation. He said that I have to do a year at least for him cancel it. I called him again recently and he told me call him in January which I did couple of days ago. He refused to cancel it and threatened me with lien on my property if I refused to pay. My son who was helping me out is about to go back to Georgia. I’m kindly asking you guys to disconnect my service at ** Portsmouth VA. I just want to focus on my mental health at the moment. Bill and Henry are unprofessional business partner. Have been paying all my bills on time and I just don’t want this service anymore. Thanks to your union.

Brittany ** was awesome! She was very friendly, and professional. We were on the phone for well over an hour and she stayed with me until both of my devices were back online. I could tell that she loves her job and also taking care of her customers!! Thank you Brittany!!

Brittany ** (Sr. Tech Support), Is the ultimate professional. She demonstrated her expertise, patience and due diligence in "slow" walking me through the steps of restoring service to my camera. Brittany accomplished this feat (via phone/cell) while in Louisiana, and I (the customer) in Florida... WoW! WELL DONE! Best... W. ** US Coast Guard (Ret).

Curtis was great as he upgraded our existing security system. Did a great job of explaining the new features. Also, frank was great to work with setting up our upgrade. We have had Vector Security for nearly 20 years and are happy with the service. I have referred vector to my parents who have it.

I've been a satisfied customer of ADS since 2021. The service has always been good and professional across the board. Recently, things have changed under Vector and not for the better. The customer service is not what it used to be under ADS when contacting the main customer service number and/or submitting a trouble ticket via the App. The person answering the call lacks knowledge and professionalism. I've been told someone would call me back and no one calls. When talking on the phone, I find the background noise and distractions very frustrating and unprofessional for a "security" company. The staff in my local Melbourne, FL office is excellent and very professional.

Our organization has used Vector for more than 5 years now. We are satisfied with the quality of products and services provided. Response time is satisfactory also. The one drawback is the price increases we've received and service call fees. As a non profit we constantly struggle with rising costs.

I did not choose Vector. It bought my provider. I have been unable to reach you without great trouble and many calls. I still await call back from Monitor manager or some such. Seemed to be a subcontractor who said he'd call back but didn't.

We have been asking for repair of glass break notifications and have been told someone will come out to address the situation but no one has called or come out. This has been going on for months. I have back issues and my husband is older and does not need to be on ladders.

I did not ‘choose’ Victor Security. The company I chose, Midwest sold to another company which sold to Victor. Since becoming a Victor customer by default I have not been as satisfied as before. Here is why: It seems the monitoring center has been longer in contacting me when there has been an alarm activation for entry (accidental). Victor has been sending emails where the previous companies contacted by phone calls for entry alarms. They did however call when I had an accidental smoke alarm. And that was ‘very’ prompt.

I had new doors installed in my house. Unfortunately, the contractor could not make the connection on the alarm mechanism on the new basement door. The alarm installation on the other doors works fine. I would appreciate having a Vector technician visit to reinstall the basement door alarm. Thank you.

I wish I could write a glowing review but this is a complaint. I have been a customer for over 30 years and Vector is great at calling immediately when the alarm sounds off. The problem is when one needs technical support and home repair. Calling Tech Services has a 20 minute wait time and I am still waiting for a tech. to come and fix my problem after 17 days! In the meantime I don't have total security coverage!

I canceled my service in November via phone calls and emails and I am stiIl receiving bills!!! I have asked numerous times! Please stop sending me bills. I have spoken to several of your representatives and have been told that I will not be billed for anything after November 2024.

I was an Alarm1 customer for several years. Vector Security purchased Alarm 1 and I am very pleased and satisfied. If there is an issue I contact Vector Security and the issue is resolved immediately. Highly recommend Vector Security. The tech staff and the office staff are very efficient and again issues resolved. Thank you.

At time I got got this company I was told by someone that it was a great company and when I got them I was very satisfied with them. I was able to go on my phone and see everything that would be going on at my house. When I got the Cameras at first they was but they on show me Blue images. Look like skeletons running across my yard. My door bell doesn't ring when someone at my door. With that said I am very unhappy with the company now.

I chose Vector Security because of the offers offered. Their treatment and service are excellent. I trust your system for the safety of my family. The seller was excellent, explained everything I needed and I am very happy with the security product. I can leave my home knowing I am in good hands with Vector Security's service product.

Your app lacks of resetting password and I never received any password reset link. You use cheapest available batteries which run about 6 months. I can change my own batteries but can't reset the bypass item on panel. Update your software app and enable customer that they can change batteries and update in the system.

This company is the most horrible company. In July of 2024, I sent certified letter as requested in contract to close my account which contract ended in 2023. Vector refused to sign for letter. After speaking with a representative, who also said my contract has been up since 2023 told me that can cancel online. So I cancelled online. In which they did not respond. I am still getting billed for a service that has been unhooked since July and not one phone call asking if I am ok or acknowledgement that my service is unhooked. You would think the monitoring service would have asked if we were ok. I sent another email, no response. Still getting billed.

Contacting customer service I experienced long wait times. When asked to "press1" to leave contact info for a callback, They never called back. I am trying to get new phone service and interconnect Vector security with the new phone service. No resolution so far as I get different feedback from different customer service reps.

The technician that assisted with reestablishing doorbell connection was extremely patient and knowledgeable. Was able to go between different platforms (Iphone and computer settings) to get the camera back online that involved reestablishing (add device) device. Made us feel valued and appreciated as a customer. Cannot emphasize how much we are impressed with the technician. Excellent service!

Called C/S, held on phone forever. Was told to leave voice mail to receive a call back. I left VM and after 24 hrs. Had not received return call. Called again and after another 24 hrs, did not receive call back this time either. Called a third time and held for 1 1/2 hours to get to talk to A C/S person. This not acceptable to me or any of your customers. In the process of selecting a replacement service.

My security camera doesn't always pick up a person or vehicle within the perimeter of the viewing area. Is there a remedy for this limitation. What should I do to see if a correction of the angle or location would improve the situation. Do I need to get a better camera? Please advise at your convenience.

Vector had been in our house before we moved in. We decided to give them a try and have not looked back. They are easy to work with and have been helpful when needed. We just were able to disconnect our home phone and continue with Vector. The technician that came out was awesome, very knowledgeable, friendly and yet professional. We were very pleased.

Recently my credit card has changed and I have been unable to update it online because there is no option for alarm.com. Of course when Vector ran the credit card for payment the old card was denied. I’ve been unable to contact anyone who can update my account. At this point if vector doesn’t want my payment I guess I’ll let it lapse and move on to a company that wants my money.

I get calls every month to test my alarm system to ensure the connection with their monitoring service is good. The problem is if I test it so often, the neighbors will ignore my alarm the next time it goes off and will not look out for my property. Also, I asked that I do the testing once a quarter, but I still get calls every month to conduct a test. Surely there's a better way of doing this testing without having my alarm go off for a couple of minutes each time.

After looking over the options available, Vector offered the most up to date security system at competitive pricing. The installation was hassle-free, the hardware worked from day-one, and everyone with the company I've interacted with was both enthusiastic about effective security, but also friendly and knowledgeable enough to answer any and all questions I had.

Can you please issue my damn refund. I am out of patience. You drafted my cancelled acct 12/27/24. The acct was cancelled at least 2 weeks prior. Was told I was paid through end of Dec and service would stop and refund issued but you dropped the ball and don't answer your phones and I'm forced to communicate like this. The service address is noted above. Please issue my damn refund and advised that you've done so immediately. Joseph **

After changes to my home WiFi service I needed to update several Vector features, I contacted Tech Support and Jeanette was very helpful in guiding me as I updated the door bell camera and changed various parameters. Other pieces of info needed to be updated. I appreciated the thoroughness of the technician. Looking forward to the updated system.

Customer Service is a nightmare. You hold for an insurmountable amount of time, then you are transferred to a voicemail, and no one returns your call. I have been a customer for two months and am seriously considering switching companies. When I contacted customer service in November for a separate issue, I was told that the local customer service was transitioning to a call center, and they were short-staffed and were backed up on returning calls. This does not excuse the fact that no one answers live calls or returns your calls. As a customer, my experience is with Vector is horrible.

To sum up everything DO NOT USE THEM!!! The worst experience I've ever had. My camera didn't record the inside. If power or internet goes out you don't have a security system!!!! Why would you pay for this system but one from Walmart!!! You would be better off. This is the first review I've ever wrote.

Our house was damaged in Hurricane Milton and I'm trying to contact vendor prior to replacing damaged windows. Two phone calls and one email to support and I've still had no response. Just one more annoying interaction without contact with a live person. Maybe I should just cancel the service. Then I hear from someone.

They have been out several times every time they say, "Ok you are good to go." Works for a week and then the beeping. Christmas Eve we have been listening to the smoke detector beep when we tried to change it fire department showed up. They come said it is fixed but yet it is doing it again. I want the system taken out but they refused saying we have a three year contract which would be ok if it worked but it doesn’t.

Internet issues, received new modem replacement. Was able to get Panel back up and running however doorbell camera and living room camera I tried to fix and ended up factory resetting them both. Brittany saved the day! I called just days prior and got a representative that sound like I woke him out of sleep. He did not offer to assist. He just said I will open a ticket and someone will call me back to set up a service appointment. I asked him how much would that cost, he said, "Ma'am they will discuss that when they send a servicemen out." I would like to mention that Brittany knows her stuff. She deserves a raise. She went over and beyond. I felt valued and important like my issue was important enough for her to take her time to walk me step by step through the resetting process for both the doorbell and living room camera. OUTSTANDING Customer Service.

The console was beeping. The message was console bad battery. Christmas two days away. All the field techs are out straight. Brittany ** Silenced the warning signal. Researched and sent an Amazon link for a replacement battery and sent a link to a video on how to replace the battery. She was totally capable and helpful. Because of her I have a high opinion of Vector rather than annoyed that the battery was not replaced on one of the multiple service visits we have endured in the last 6 weeks.

Everything went great! Very professional and thorough. The process was explained in detail and I had no problem with working the technology. I am pleased and will take several suggestion and be adding to the system in the future. I would be gladly suggesting my friends and relatives try Vector. Merry Christmas!

I have been trying to communicate with someone for more than two weeks, about my University of Pittsburgh account. This is becoming increasingly frustrating for me. Communication with your group is lousy most of the time and when I do get someone who listened, they pass it along and no one follows up.

I've been a customer over 3 years and will be searching for another monitoring company. The display in the house has been messed up for months now. I've spoken w/tech support numerous times & problem continues. I can't use panel, can only arm & disarm system with phone. Terrible customer service! I work 3 jobs & have to schedule a time to have a tech come out. Vector had a rate increase in 2024 & another for 2025. I'm not getting the service for the price!

I chose Vector over any other company due to the deal that was offered for the alarm system only and that was the bigggest mistake that I made. I am looking forward to cancelling my service with Vector and will be moving on with a different company! The tech guys that actually set up the equipment were really helpful it’s Vector as a whole that I do not like under any circumstances. Barely can speak with a representative, you have to leave a VM with no one returning your call.

Customer service has been great! Rita **/Admin Support Very responsive! Installation-not sure of tech's name. Tech was awesome! Provide advice on placement of outside cameras showing the view and adjusting per our conversation. Explained everything and helped us get the app set up on the phone. Very professional and clean attitude and appearance.

Curtis and Michael did a great job. Very polite and knowledgeable. Did an efficient job. Very clean while in our home. We have worked with Tod for many years. He is always available and helpful. Vector has always been a good security for our home, rentals and office. We are happy with the service and safety.

Been a customer for years, price goes up but customer service provided goes down. When the alarm goes off they send you a text message asking if they should cancel, you select yes they ask you to confirm and the alarm is cancelled. No one asks you to provide password etc. company cutting corners and putting people’s life at risk.

Worked diligently to make sure everything got done right. Informed us in advance of arrival. Courteous and friendly. Was very patient in resolving issues with old Zwave devices that were not compatible with the new panels. Was very thorough in explaining how everything works with the new panels. Nice job.

It’s clear there’s a serious issue with disorganization and customer support. My carbon monoxide alarm began beeping, and it took two weeks for someone to address it. Meanwhile, I received 20 phone calls daily from Vector, but no resolution. To make matters worse, this happened over a weekend, and I was told I couldn’t schedule service because no one works on weekends. When I finally arranged a weekday appointment, I was forced to block off an entire day for your time frame.

Vector has always been diligent in the protection of my home... Whenever I have called with a question or to troubleshoot a particular problem, Sierra in tech support was clear, to the point and helpful. If I needed a technician to come out, she has always done her best to work with my busy schedule. It's people like Sierra that make Vector a good company to have watching your property.

We haven't had a landline in over 4 years and y'all were still charging us. Every time I tried to cancel the phone would get disconnected mysteriously after I waited about 10 minutes. As soon as I finally spoke to someone about this, they sent me through to reach someone, only to have to wait to sign paperwork and have more added fees. Y'all got paid for years not servicing us and still want to charge more money for us canceling and we were not under contract anymore.

I had a new security system installed and Curtis showed up to install it, he was prompt and did a great job installing my system. He made sure everything worked, and even went over how to use it. I am very happy with the install process. I would recommend Vector Security to anyone looking for a security system.

Dave was exceptional as usual. He had a 2 1/2 hour drive to my house and yet he was not only on time but also very pleasant about the job. He helped me ready the lock for use and even showed me how to program the codes for use with all of my codes.

ADS former customer - have tried several times for customer service - online and via phone. Filled out form online and it would not submit - have called customer service twice and have been on hold for over 15 minutes both times. Gretchen picked up the last call - she only helps businesses and transferred me to residential and still on hold.

We started getting low battery alarms approx 1 week ago. They always happen in middle of night (1:00am-2:00am). NEVER DURING THE DAY. We changed batteries. But then started to get tamper alarms again in middle of night (12:00am-2:00am). We unplugged the system and had your technician come to our house. He changed all batteries, reset the system and guaranteed us that the alarms would stop going off for batteries. Well over the past three nights we are now getting woken up to tamper alarms on our smoke detectors between 12:00am and 2:00am. Seriously why can't you write some useful lines of software that simply allow low battery and tamper alarms to be thrown during the day...instead of in the middle of the night. I don't care if you do your system maintenance in the middle of the night, just stop waking me up because your system finally checks itself. I'm getting rid of Vector.

I spoke with Chad on the technical support team. He was able to help me remove my soon to be ex-husband from the app and and I was able to change my on my alarm code. Chad was very patient, knowledgeable and extremely helpful! I appreciate Vector Security and will highly recommend you all to give Vector Security a try! You will not be disappointed as I was with ADT.

Our account is paid in advance. This fall, we did not renew, because we have never had good interactions with Vector, which on two occasions -- with an alarm blaring -- was unable to locate us or our account. Our alarm system was also dated and has been offline and unplugged for months. Vector has refused to cancel our account, instead continuing to dun us for increasing "past due" amounts on a service it was not providing. This indicates a desperate company.

I have a defective outdoor camera (purchased and installed by Vector) that has not worked in 6 months and vector wants to charge me to come service it. I have been calling customer service weekly for several weeks and NO ONE returns my calls!! I have moved out of the house and I cannot get vector to return my calls so I can stop the billing!!! The customer service is horrible!!

Both of our cameras and doorbell were knocked offline when our wifi went down and we had to replace our router/modem. I called and Brittany walked me through the process and all three are now back online. She was very patient with me - a non tech person. THANKS again.

Tod was our original salesman. We also have a Vector security system in our lake house and medical office. We feel secure with our systems. We are happy that we upgraded to a new system with the phone app. Everything seems high tech! Curtis was very professional and neat. He explained everything in easy terms.

I forgot my password and code word. I was assisted by a very polite, knowledgeable, prompt and courteous employee. She was able to handle all of my problems. This was after an individual was unwilling to help me.

Security panel started chirping at 3 am, so I called Vector and they helped me clear it. Tech came to house randomly at 3pm and did not call ahead within 8-5 window. Paid $200 for visit and told all is well. Then panel stated chirping again at 3am. Called vector and they told me call the same number I just called. Very frustrating.

I am a 5 year customer with security cameras. The original Installation Techs, and my local service tech are all top notch, 5 stars all around. Administrative customer service from the Columbia, Md. office is AWFUL. I have been attempting to resolve a billing issue for days on end but no one answers a phone at this location, which unfortunately is my "local" office (even though it's in a different state). Numerous messages have been left on the billing office line, and I even reached out to the sales line to try to connect with a human being. A sales rep called me back, and just connected me to the same recording line after I explained my dilemma reaching the billing department without any return calls. I can't even find a contact number for the corporate office to make a complaint.

Alarm was not working properly. I was not able to set alarm for one night. Service person came. Worked on alarm. Alarm is now working properly. I was twenty minutes away from home when service person arrived. He waited patiently for me to arrive home. He did the repair promptly. Job well done.

Zone E302 low battery notice on my 90 year old mother's alarm, both she and me have spent days trying to get in touch with someone about it. One guy called back and started leaving a message but got cut off before he got to the solution. Can't get back in touch with him or anyone else.

I had some bacon I was cooking begin to smoke in the oven. I received a call from Vector but I hesitated to answer because it did not say "Vector" but was just a random number. I eventually did answer because I knew you could be calling, but it was just a very misleading recording. I didn't have the option to cancel notification of the local fire department, and I ended up with 2 huge vehicles and a number of firemen at my door. It was such a wasted trip for them, but I had no way to stop it. Why doesn't it say the name Vector on the caller ID and why isn't a person on the line?

Nick has again provided outstanding service with great rapport and attention to detail. He has been helpful and accommodating every time he has serviced our home. Nick continues to demonstrate quality service and we are thankful for his expertise and guidance. Well pleased with Nick’s professionalism and customer service oriented attitude.

Our family was overcharged for three months. It took many phone calls to correct the problem. No one called to explain how they planned to correct the problem. And finally, no one apologized for the mistake. I expected better service from a company that we pay monthly for a service.

I really appreciate the speed at which you call when my alarm goes off. That is what is important to me. However, I have requested information about cameras and have never heard from anyone. I have also asked for help with the smoke detector and have not heard anything. My battery was low and it was a little more than a week before anyone could come about it - I received no credit for lost service. And now I understand you are raising the cost!

When I call the office, there are a lot of options, then there are more options! Trying to talk to someone is difficult at best. I do leave a voice message and eventually, I get a callback. When I ask for service for my alarm panel (a non-alarm issue), I never talk to a person immediately. The alarm monitoring service is very good. The numeric option does work good.

As a 10+ year customer, I was surprised at the response I was provided when reporting a sensor alert malfunction. One of my sensors indicated that an alarm was initiated in the early morning hours. Concerned, I got up and did my best to investigate. Later that morning I contacted the after-hours staff who helped me bypass that window until a technician could be dispatched (incident occurred on a weekend).

I had to make a change to my existing account with Vector Security.. I called Vector and dealt with Delores **, a support representative, She was extremely helpful and sent me the revised documents immediately which I forward to my homeowners insurance company. I would highly recommend working with Ms **, if you have need help with your Vector account.

Nick did a great job for us. Very professional and helpful getting the system setup. Nick showed up on time and went over the scope of work, details on where all equipment will be located and placement of both my cameras. Nick performed the installation clean and even cleaned up after himself as well.

The new installation went very smoothly. Curtis ** did a great job and was very professional. We have had good experience with Vector. We would recommend Vector to others. We have been Vector customers for a total of 27 years. The other techs also were very professional. Curtis did a neat installation.

I was convinced by a salesperson that this company was being used by Mungo Homes. This turned out to not be completely true. I'm now stuck in a 3 years useless contract. My camera has not been working for almost two months now and was not detected by my 'SECURITY COMPANY." Go figure.

I wanted to comment on Nick’s and Cliff’s excellent and professional work they done in upgrading my alarm system and installing and setting up my new cameras for my Funeral home. I am happy with how all my cameras look and the field of view. The cameras catch a wide range view of everything and I’m comfortable with the layout. Great job Nick and Clifton!

Nick and Cliff showed up on time and ready to work! Nick done a complete work through of the Sales Order and made sure all my security and camera needs and questions were answered. The technicians took their time and installed everything neatly, clean and professionally! They even assisted with setting up my Mesh Network successfully! Overall, Nick and Cliff done an excellent, excellent job in everything!

Our experience with Vector Security was wonderful. We just recently had a new installation completed today and the process was quick and seamless. Working with Nick and Dexter was an enjoyable and easy process. Their expertise and skill made for an excellent installation. They helped us determine the best place to place our cameras and other security devices. We would definitely recommend!

Our installer was very courteous. Professional and helpful. She offered lots of great tips for using the system more effectively. I highly recommend Vector security to anyone looking. The app is very user friendly and allowed our business to personalize alarm codes for each employee. I like receiving emails about when the alarm was armed and disarmed as well.

I have been a customer before it was Vector and never had an issue. I need help with a bad sensor and a false alarm, so I called in at 8.00am on a Monday and went on hold for 20 min. Called back around 8.40 went is another 30min + hold. I filled out online request but no reply. I talked to cancelation dept and they were to call me back with help to fix issue. NO LUCK. So I will switch to San Lee Security and have peace of mind someone is going to answer the phone.

When attempting to cancel my service I was told it had to be in writing through a special form that I would get through my email. Calling them is a nightmare in itself. I never got the form. I called a 3rd time and was told there was no form, just write the request and email it to them. THEN I got a phone call saying my balance in collections! My final bill was due 10/9. I called and was told I had to pay the collection agency. They gave me the collection agency phone number. I called the collection and they said my account wasn't there yet. I called back to Vector and was told I was not in collections so she took my payment. IT WAS A NIGHTMARE.

Nick ** was very courteous and did a great job of explaining the new system to me. Always a pleasure working with someone that knows their product and takes the time to make you comfortable. Nick is a great install technician and an even better representative for Vector Security!!

Nick was phenomenal! Very professional. Arrived right on time to install the camera and also fixed other doorbell issues that could not be fixed by previous tech support. Very friendly. We appreciate all he did. Neat and courteous. He cleaned up and left everything as found. Thank you very much.

I had a chirping sound and called Vector. My beginning experience was very bad until I finally reached Brittany in tech support. She was extremely helpful and polite. It turned out it was not a vector problem but Brittany was very patient and extremely professional. If not for Brittany I might have canceled my service with Vector.

Prior to speaking with Brittney, I talked with 4 other people who were not helpful at all. Brittney had to take an unusual approach to fix my problem but she is very resourceful and took care of my problem professionally and promptly. She is a valuable employee and made me a very satisfied customer.

We were customers of a successful company that Vector purchased. Worse experience for security ever could imagine. In past year have spent two occasions when was without any service for weeks. But calling the Monitoring line with Emergency and staying on hold for 45 minutes before a human answered was worse.

Nick and Dexter were awesome! They were both professional and a pleasure to work with. They showed up on time, are very knowledgeable and super friendly! They explained all the products and made me feel comfortable with the system. I highly recommend them and Vector Security for your security needs. Thanks

Very professional and on time and was able to use some old equipment as well and. Clean up. Each day. I would recommend this company very good sales team and price. They were able to install in just a day. Please use this company for your next project home or company.

We have Vector security system for over 9 years. Today I had tech coming with wrong work order which he blamed on my poor english. He didn't introduce himself and was very disrespectful and insulting. I asked him to leave. After that I called customer service and complained. Was offered reschedule with different tech. I asked to cancel, was transferred to cancelation department and no wasn't even asked for the reason.

It went great. He was very helpful. Made sure everything was done right and all questions that I had he answered for me. He changed all the batteries and made sure everything was tested before he left. Looking forward to getting my new doorbell cameras soon and maybe adding some smoke detectors too.

Nick and Joey are fantastic. They spent the time needed to ensure that I was comfortable with the install and the software—both on the web and app. I greatly appreciate their professionalism and courtesy. Nick and Joey also took time to install the new alarm panel accurately as well neatly installing my cameras and wiring and patching all holes drilled. They also changed all batteries in my existing devices too.

I used to have ADS and it was bad for service but Vector is worse. They bought out ADS which used to be pretty good but Vector won't answer a phone or show up when they say they will send someone out. With other companies out there that offer easy setup and use for customers, I would think they want to keep business but that just is not the case. Typical American company, get consumer money and give no support.

What a great company that went down the drain, I have had this service for 13+ years, but within the past year it has hit bottom, along with wait times on hold to reach the call center, No real person calling you, response time 30+ minutes, failed equipment with no callbacks and the list goes on and on.

In the past we have contacted local and onsite support (while they were installing cameras) and the issue was not resolved. Today we were fortunate enough to get Brittany ** on the line. From a distance she was able to get our problem solved: installing the client, setting up the views and ensuring logging into our system. She is an asset to your team and an MVP for ours as well. Thank you for all your help.

My alarm went off and while everything was okay in my household, it them well over 5 minutes or more to respond/call and see if everything was okay in my household and ask for my passcode. In that timeframe, had there been a burglar, he/she could have very well robbed me, kidnapped me, murdered me, etc. I am definitely not impressed.

Vector Security Service is the existing service selected by the Home Owner Association at Riverland Valencia Walk, in Port St. Lucie. My communication with Rodlyn ** was very professional and helpful. *Note that we do not close until 11/20, so this address is not yet occupied. We will review the information regarding upgraded services.

Nick and Dexter showed up on time at my home to install my alarm system and cameras. They were professional and they went over the Work Order and made suggestions and made sure everything that was to be installed today was correct. I am very pleased with the alarm system and cameras. The field of view is great and they done a good job installing everything neatly and clean!

If you like being nickeled and dimed for everything, Vector is the company for you. From paying a gas surcharge and $25 for them to come out even when you have a service agreement is ridiculous. On top of all that, plan on at least 5% bogus annual rate increases. This used to be a great company, especially when it was known as Hammond, and I am sorry that my whole home system is setup with them - we've been with them for many, many years. There are a lot of other options out there nowadays and when I am ready to make the investment, I will be revamping my whole system and gladly leaving Vector behind. Also, many of the other reviews here are clearly fake. Go over to Yelp and you'll understand why Vector has become less than a 2-star company.

Brittany ** of your service staff not only solved our problem with the alarm system but was extremely knowledgeable, helpful, courteous and patient. If your rating were 1-10, we would rate her service as 10 Plus. She made what we thought would be an unpleasant experience both a pleasant and learning experience.

Anthony ** was very helpful and solved our problem. Our experience with Vector over the years have been positive. It’s easy to get in touch with customer service. They address our problems in an expeditious manner. They are always courteous and helpful. They address our needs rapidly and we would highly recommend Vector.

My problem is there is no telephone number to call and let you know when I’m changing a smoke detector battery. The fire department and police came because I could not get the smoke detector put back in time. Please give me a number I can call.

The security company we were with was absorbed by Vector. While we have had no problems with the service provided by Vector, the price for that service is approaching the limit we will pay. While periodic price increases for companies providing certain services is neither uncommon nor unreasonable, the cumulative effect of such charges puts great stress on a fixed budget.

I had the service for 3 yrs and I have 3 cameras and all the door connectors and I cancelled my service due to pricing and also I was not told upfront that I would be under a contract for 3 yrs. Then when I called in to cancel my service I was not ask why or what can we do to continue your business. So at that point I felt I was not important as a customer. Now I have 3 cameras that I can’t use so I feel like I just threw my money away.

I've been thoroughly pleased with Vector Security for a number of years. Only one issue, my door bell still doesn't work. Vector has always been punctual in notifying me if the alarm sounds. I appreciate the prompt service. The door bell camera is very clear. I need this to work for safety reasons, especially this holiday season coming up.

I used Vector (ADS) when I built my Home. It was a wired system from day one. I was with them for 24 Years. I asked for an upgrade Panel and was told I would have to pay for the upgrade. I thought that was unfair since "new" customers were NOT being treated this way! I expressed my displeasure and was ignored. Even after talking to Upper Mgmt. I was denied upgraded equipment! I was never delinquent on payments, even paid quarterly. I told them as soon as a Better offer came along I would be Leaving ADS. I got a Better offer recently, thus my departure.

5% increase in 2023. 3% increase in 2024. 5% increase in 2025. And what do we see for these increases. NOTHING BUT RAISES FOR YOUR EMPLOYEES AND COMPANY. THANKS A LOT. THIS JUST SHOWS HOW YOU REALLY CARE ABOUT YOUR CLIENTS. Your profits go up and we as customers get nothing in return.

Vector is being left behind. I am being offered new and better cameras front and back with unlimited recording in addition to the doorbell camera. I am also being offered a free upgrade to my alarm panel. Can Vector match this? My contract runs out in April. Now is the time for vector to catch up and keep me.

Recommended by general contractor when house was built. Multiple malfunctions of equipment and poor service. Technician not familiar with camera and video. Could not fix problem but required $35 payment, which I refused to pay because previous technician had supposedly fixed it a month ago. Could not contact technician after hours last week concerning help with fire/smoke system. Billing system rude and not responsive. Would not connect me with technical service.

I have called and received no response from the option selected. Have selected other options on phone cue and call was answered but person unable to provide assistance. Message left on voice mail and via computer. To date, no response. Could it be because I want to cancel service? And that is why - zero customer service.

I was grossly overcharged. I have been trying to reach a manager for weeks. I keep getting a promise that a manager will call but no one ever calls. No one cares at this company. One issue is that I paid for a new battery. I called technical support and they said that they can tell that my battery needs to be replaced. However, one of the charges I paid for was a new battery. It’s odd that the new battery that I didn’t know I needed is bad when the old one appeared to work. There are many other charges I question that I have been trying to reach a manager to talk to. Avoid this company.

Sue the overnight technician was knowledgeable and extremely pleasant. I loved my experience with her helping me. Thank you Sue!! May you get a raise or promotion!! Highest star rating from me!! Will recommend Vector to all my friends. I will be calling to inquire about a camera system. Thank you vector security!

Nick was communicative from the very start of his servicing. He evaluated the best places to put cameras and various security measures in our home and pivoted when he realized there were better locations for some of those items. Nick paid close detail when installing the alarms and cameras and made sure to make everything tidy. Nick made sure that I was comfortable with the process and with the functionality of everything. He is the best of the best!!!!

I have used Vector Security to install systems in four of my client’s homes and also my own home. Nick does a great job installing the equipment and also explaining how the system works once installed. He has been great with follow up questions as well. The system is very user friendly and the app makes having a security system so much easier to use overall.

We chose Vector because we had used them before. At first our salesperson Cecil was great, but when he had to assist us past the initial sale, we couldn’t get ahold of him. First the installation tech set everything to alarm to my husband’s phone without asking. We got Cecil to come out once to try and fix it, but he needed my husband’s phone and my husband wasn’t home. Second Cecil forgot to order a module needed for our garage door opener. It’s been over 2 weeks and Cecil will not answer any texts sent to him.

Very happy with the non salesy approach from Dan. He answered all my questions, sometimes several times, and I feel like I got a fair deal and good value for the package we signed up for. The install went great, the gentleman whose name I forgot was here most of the day but made sure we were happy throughout the process and made sure I got exactly what I wanted.

Nick was great installing the alarm system in our new home. Experienced and knowledgeable, explained everything he was doing, took great care in drilling in our plaster walls, hid wiring to the best of his ability, identified an extra security entry point needed which I bought, and showed me how to arm/disarm the system. Nick leaving me with newfound confidence of our security system. Vector should reward great employees like Nick.

Our HOA uses it. The service person said there was no sensor in the laundry room. Told us to call the homeowner division here and we were disappointed he wouldn't put one up. Now we have none there. Don't know when a sensor will be put up. Do you have any suggestions? Would appreciate.

Nick showed up and explained how the alarm system and cameras will work. Nick was polite, professional and made sure he answered all my questions regarding the alarm system and cameras. Nick went over the alarm installation, checked locations of my cameras and made sure all cameras worked satisfactory and my alarm system work satisfactory as well.

Camera picture going in and out. Replaced camera. Picture wouldn’t show. Replaced cable to new camera. Fixed picture going in and out. Tried old camera in case it was just the cable run and old camera would not show picture. Verified video was also viewable in viewer not just DVR.

OMG I was clueless how to really use the security cameras and how to save clips to my phone so I could forward a video of a person stealing from our porch to the police. Not only that she helped me with login issues. She went above and beyond to help me. I felt like I was talking to a friend. She was so sweet and extremely knowledgeable about her job. I was truly amazed. I feel blessed that Brittney was the one to take my call. I was very stressed out about my lack of knowledge, she was a breath of fresh air. You need to take care of her because great and caring employees are few and far between.

Everything from start to finish was fabulous. Frank our salesman was amazing. Our Technician Curtis was amazing. We are so pleased with the set up and the services we received. We will recommend Vector to our family and friends. We have been with Vector since 2010 and it has been amazing.

Anthony has responded to several service calls from me based upon storm-related outages. He has consistently provided the most patient and expert support imaginable from any service department I have ever engaged. His counterpart is also terrific. Every phone message has been returned without fail. It reinforces my choice of Vector as my security system.

The installer arrived on time. He was professional and wore shoe covers indoors. Went over the areas for the cameras to cover and located the house receptacles. He also was very personable and knowledgeable regarding the app and made sure that I was comfortable using it. In addition, he informed me if I had any issues not to hesitate to contact Vector.

Lantana, Texas residents are required to use Vector Security. In 2022, I purchased a new home in Lantana, Texas, and the recommended security provider for was relayed to me as Vector Security. I contacted Jimmy **, Sales in January of 2022 to discuss a security system. After negotiation, we agreed to a 3-year term for monitoring. Also discussed was the equipment needed at the home.

I have called for service and left messages, but no one has called me back to confirm they will be out and service our Telephone Entry System. I just keep getting transferred to another line and I have to leave another voice message. I called corporate office, and they did help reach out and sent emails to the manager of the branch.

I was very pleased with how the Vector tech handled my problem with my alarm signal. Brittany ** went above and beyond to make sure that my system was working again and made other great suggestions of things I could do to enhance the security of my home especially with us being away a lot. She was very knowledgeable, so proficient, very polite and showed genuine concern and care for me as a customer. I commend her for her outstanding customer service relations. Yes, I would recommend Vector to others as a result of this great experience.

Nick did a great job setting up our home security system today! We were referred by the Carolina Hurricanes players who appreciated the work and services they received. Nick was very efficient, friendly and helpful! We are happy with his services and we will be sure to recommend Vector Security to our friends! Thank you

Very professional. Took the time to review and explain product. Best Service Tech I have encountered at my residence. Need more like him in his profession. Highly recommended and I will send others who are needing service or upgrades his way due to his experience and kind demeanor. In my opinion, Nick ** needs a big raise.

Nick and Cliff were great! They were very friendly, knowledgeable and professional. They made installation a great experience, it was a breeze. They explained everything and answered any questions I had. I would definitely recommend them to any of my friends or family. Thank you Nick and Cliff for making this such an easy and great experience.

Nick and Dexter came to finish up my camera installation. These guys were thorough and superb! They carefully went over all locations and location of the doorbell camera. They got started and ran wires for each camera and installed all cameras neatly. Everything worked properly and they setup my recording schedules and made sure all angles were correct and my field of view was on point! I’m very pleased with Nick and Dexter’s work!