Vector Security Reviews

Called several numbers, left several recorded messages and no call back. One rep said my account would be refunded but as of March 3rd nothing. Transferred to so many numbers,… Put on hold forever… My bills have always been auto paid on the 24th of each month and in February they took twice the amount!

We have had several maintenance people come by and several parts were ordered on Feb 3, 2025. Still parts not arrived and system not fully functional. They have not given us a date yet to have this job completed. If I were a first time customer I would have already had another company install the system!

Vector installed smoke detector several years ago when we signed up for new account. Smoke detector has stopped working & Vector will only replace it if I pay for it. I am paying for service as part of my monthly fee. This is outrageous policy. I am seriously considering switching service supplier.

The changeover from ADS to Vector was fairly smooth. However, my husband is unable to remotely enable or disable the alarm using his smartphone. He never had it on his phone under ADS. I contacted Vector regarding our password, and then was promised a return call regarding the problem with my husband’s phone. Never received a call.

Curtis was a pleasure to work with. He was able to notify me pre-arrival, arrived on time, and provided efficient service during his visit. He was very friendly, knowledgeable, personable & let me know what I needed and what he was servicing. I would highly recommend Curtis and Vector to any business in the area.

I kind of feel I am on my own with this alarm system. I have had this system with you since 2018. I do not know anything about batteries, I finally had to figure it out on my own. I also have den alarm issues, I do not know what to do with that. Camera streaming is not live. If I get someone at the door, they are gone before I can speak to them because of delays. I feel like my system is out of date? When calling it takes forever to get a response for technical support. I have received calls on a Sunday. Missed but were only recordings when I catch one. No live person.

I had a great and very professional experience with Brittany **, she helped me get my doorbell camera back online and up and running. She was a great help and very patient. She was the absolute best 👌 and I'm very grateful for her assistance. Thanks again to Brittany **.

Moved and wanted Vector in my new residence and had it in my old house. Been very happy with the system and familiar with the operation. Like the video doorbell also. The hockey tickets also helped seal the deal for me and my family. The install team was friendly and professional. Went without a problem.

I have been getting a battery trouble issue for about a month. Calling is almost impossible. They transfer you at least 3 times and each time I have to start over. My front door camera has been acting up since the first year. ADT had better customer service than Vector.

I was very nervous about anything. It turns out periodically sent regular email from you. She not only changed my Duress code for me to remember but also help me change my Gmail password. It is truly she went beyond & above her duty. As a senior person, it means world to me. Many to have a great staff who cares for customers!!!

Smooth operation, very professional and timely. Highly recommend. Communication was as anticipated, was thoroughly reviewed protocols. I feel much safer in my new environment and will sleep better knowing that we are being protected. I would recommend this over using ADT for sure, or is it ADP? Tough to say, I think it's ADT.

I am not one to write a review but in this case, I think it is absolutely necessary. I recently experienced a scenario with my alarm system which resulted in a "notification"/continued chirping noise. It went on for several hours and I was ultimately connected with Allen, the "on call" technician. He was knowledgeable re how to fix the issue, asked appropriate questions to confirm my security, intent on assisting me and again, extremely conscientious. He contacted me the following day to make sure that all continued to be working well. I am truly grateful for his assistance and expertise. Many thanks Allen!

We have our monthly monitoring fee automatically deducted & we have not gotten a sticker for the door/window since 2023. We have tried to call, left messages but haven't gotten a response from anyone. We need to know why we haven't been receiving the stickers & why no one is returning phone calls. The next question is, are we still being monitored or are we paying for something that isn't being monitored? Thanks for a response.

Your equipment failed and you have the nerve to charge me to fix it. Your phone service is horrible and it takes forever to get issues resolved. How does your firm stay in business. I am cancelling my account.

We were referred to Vector Security by our neighbor Ric **. We are very pleased with the project Vector offers, including the thorough knowledge and professionalism by both sales and installation. The product was explained thoroughly, customized to our home, and installed meticulously and efficiently without any disruption to our home or schedules.

Greg and Kevin were great! They were early and did an amazing job. They upgraded two older systems with the news systems. They took time to show us how to use both apps and each unit's interfaces. Kevin installed our first system 20 years ago. It was a pleasure.

On at least 4 occasions, over a 6 month period, I have had the service people try to fix a smoke detector which starts screeching. Each time, the repairmen have been pleasant and assured me that it's fixed. They're coming again tomorrow. If this doesn't fix the problem, I'll cancel my account. Each time, I have to take a day off to meet the repairmen.

Just wanted to give a big shout out to Brittany **!! I needed technical help and Brittany was super kind, patient and persistent in assisting me in addressing the issue I was experiencing with my security system. A big thank you is well earned!! The situation was fixed and we are good to go! What a pleasant experience!!!

Kevin was very kind and professional and efficient. We had Vector come out to upgrade an older system and are happy to say it was worth it. He took time when he was finished to help us learn the system. Kevin was on time and worked efficiently to finish the job in a timely manner. We would use Kevin again for our next project.

Never can get through to people. It's always 20 min on hold. You hit the right extension and then they tell you wrong extension after being on hold for 20 minutes to transfer you to be on hold again for them to just ask you to leave a message and they will call you back. Which they never do!

I was having difficulty connecting my SkyBell device with the app on my phone. I called in for assistance and had the pleasure of speaking with Brittany **. She was very helpful, patient and knowledgeable about the process. She made the process simple. I would recommend Vector Security to anyone.

Love knowing house is safe and roux is safe when no one is home. The door bell works great. I love knowing when my packages arrive. And we can change the tone. I can unlock and lock the door from app. I can unarm from my phone. Set only certain sensors. Arm stay for night.

The alarm went off. I need assistance from your lack of support group. The first person I contacted sounds little to know what urgency concerning the situation. The second support person I spoke to was breathing so heavily that I couldn't understand what he was trying to convey.

Beyond horrific experience. Drained my pocket. Forced me to miss work 5-10 times due to failure of service. All for it to just go out again. Have fought tooth and nail for 3 years to get out from under this knife!!!! Trying to speak with Ashley ** who has assisted me previously. Waiting to hear back now.

This is our fourth house using Vector. We have always had success with Vector. This is the first house that Kevin ** has installed and serviced for us. He has been very knowledgeable and skilled. We always ask for him specifically for service calls and when we add security measures.

He arrived to take care of a doorbell issue. He arrived on time and contacted me that he was on the way. Nick was knowledgeable and courteous. I appreciated his professionalism. I would recommend this company to anyone. Job was completed in a timely fashion. I am very happy with the service that I have received from Vector.

Kevin did a great job today. He was very knowledgeable and technically proficient which is very important. He was friendly and engaging and walked us through all of the options. He was efficient and did a great job. He definitely improved our relationship with Vector which has not been great lately. Great Job.

We have Vector and It’s a family affair from PA to VA in each of our homes. Today I reached out Tech support to disarm one of the windows as I tried to do it myself on the panel with no success. I spoke with Jonelle J. out of the Philly office. She was awesome, professional, pleasant, helpful. She got it done.

The only camera service available. $30 plus tax. is too much to pay for a single camera installation. I’m a senior citizen on fixed income. I own my equipment, therefore I'm expecting a price break! Or I intend to stop your bank draft!! I have been unable to contact your office. When I try to telephone your company I am put on hold for so long your telephone system or employee hangs up on me. I AM TIRED OF BEING TREATED LIKE THIS!!!!

I have been a Vector Security customer for over 25 years and in that time, I have seen their costs increase without adding anything of value or increased quality of services. I have the VIP plan, and up until several years ago, that plan entitled me to service calls for my home security system. Now, I have to pay an ADDITIONAL dispatch fee of $25 on top of the monthly costs. Every time I turn around, Vector is increasing their fees. I would advise people to look to cheaper security systems like Ring. They are just as good at a fraction of the price. We will soon be leaving Vector as we simply cannot afford their services any longer.

I have been very happy with the service from Vector and particularly the customer service division. They have always been prompt helpful and technologically brilliant. I especially appreciate Britney helping me reconnect a new Wi-Fi service to my front doorbell. She stuck with me while we wrestled with the system to reconnect my front door camera. Unfortunately the second camera required a large ladder, which I was unprepared for. It was a great relief to have it working again and really appreciated Britney's expertise and guidance in making everything successful. I recommend Vector Security above all other security systems and feel blessed that that I have found them. Thank you and God bless all of you.

Warning: do NOT use Vector Security for your alarm system. I had no issues with ADT. I’ve had many problems with Vector - daily problems. The cameras don’t work intermittently, the WiFi disconnects nearly every day, smoke alarms are not working, automatic lights are not working as examples. My WiFi is the fastest and strongest HTC provides - and no other products (TV, Sirius, phone, etc.) have issues or disconnect. I do have emails and alerts showing these failures. They are coming out in 8 days to hopefully correct these issues. To be fair, I couldn’t make an appointment offered on this Friday. Despite these issues, they will not release me from the contract. I never should have switched.

Had both my cameras go offline. My first interactions with tech support on this issue was a complete dumpster fire, my last interaction was with Brittany **. She was awesome, stayed with me through multiple attempts to connect, and we got it. Brittany ** needs to be training your other tech reps on how to do it right. Thanks Brittany!!!

Here more recently (last year or two) the alarm has been set off and I’ve actually hesitated to shut it off and I’ve never had the first call from the monitoring company. Service is a thing of the past. I’m very dissatisfied, price goes up, service goes down.

I called Vector to replace my ring doorbell with Vector because I already use the Alarm system. I was told the price would be 795.00 to install and we never even got what the monthly service would be. I told her the 795.00 was way too high and she said "I'm sorry," is there anything else she can help with.

Vector Security Staff are great - always prompt and helpful. I know when I turn on my alarm, I am as safe as possible and can rest easy. No one will get inside my house without my knowing. I hope to always have the peace of mind I have with this security system.

We have a system that was installed by your company (ADS). Parts of the system are no longer functioning (keypad, sensor). You do not have the same equipment available and to upgrade to your new wireless technology is too expensive. We longer can use the alarm system and accordingly pay for essentially no security.

I did not choose Vector Security, they bought my ADT account, which included my home and office. Unfortunately, after Vector took over my account, service devolved to inconsistent then nonexistent. Eventually, when both locations had been down for weeks, I had no choice but to cancel both and look elsewhere for security service at both locations. Very sad, I'm not sure how Vector maintains any accounts in this area.

I chose it to secure my home. For the past 5 months I have been trying to cancel it. I DO NOT NEED IT NOW. I have a newer security system and can't afford the money for one that doesn't work and is constantly needing batteries. I'm paying for a useless item, that I no longer need.

You guys don't forget to charge me yet all my cameras don't work correctly and when I ask for support I don't get any. Waste of money. When I have time I need to find a new service. The front camera doesn't work at all. The backyard one has to be moved.

I contacted technical support this morning to obtain assistance with setting up separate accounts for me and my wife, who are both on our account. I was connected with Ms. Brittany **, who provided me with exceptional customer service for this purpose. Ms. ** was polite, professional, and very competent with the process that I needed. Moreover, she went above and beyond what I had requested, to ensure that I was receiving the best possible protection from my Vector Security system. Ms. ** represented Vector Security extremely well, and I was completely satisfied with the resolution of my issue.

Terrible. I have tried to pay my bill multiple times and keep getting messages the card is expired but I have corrected it and still I am receiving emails. I am not happy with customer service and the difficulty with paying my bill. I have never had this much difficulty with Vector and have been a long time customer.

I chose Vector Security for its reputation for personalized and responsive service. Installation was seamless and efficient and I have been a satisfied customer ever since. The technical assistance provided recently resolved the situation in one call. The technician, Brittany **, also followed up to ensure the system has properly finished upgrading in addition to resolving the initial communication error.

Doug has been the most professional and patient agent we have ever encountered! Through emails, text messages, and phone calls, he answered all of our concerns and questions about updating our security system. We have been with Vector Security for years and Doug doesn't know it but he is considered family now. :)

Todd was wonderful as a sales person. Curtis was fantastic as the service technician. I recommend Vector to anyone in need of a security system. I had a great Experience with all the personnel FROM Vector I have had experience with. I believe that you cannot go wrong with this security system.

I chose this company because I noticed that they’re pretty reliable, good customer service and a professional job has always been done. On this visit, Anthony did an outstanding job. He was very friendly and professional... I really recommend that everyone should try this company and I’m pretty sure that you would be happy.

I've called Vector Security January 7th, January 14th and yesterday January 27th, 3 to 4 times a day and ask for someone to send me the contract of where I signed for a three three year contract when I know I only sign for a year and a half I have not received the email yet and here it is by stand on my house and your service is still being used. I will still have to pay for it. I do not want your service anymore. My year and a half contract is up. I would like for someone to send me an email to my email that y'all have on file and in my contract. Why nobody can help me but you telling me I have a 3-year contract and I don't

Customer service is horrible since ADS was merged with Vector. I have been a customer for over 15 years. In the past, a local representative would answer the phone. Now, they have automated phone services; no one answers the phone and was on hold for over an hour. Finally, an operator took my name and created a maintenance request. He said someone would call me; however, still no call. I am having problems with my security system; it keeps beeping for no reason. Finally, I just disconnected the system. I am planning to cancel my service if no one calls tomorrow and contact a locally owned company with better customer service.

Brittany did a great job taking my order earlier today and then again when we called back for remote troubleshooting. She was kind, patient and very helpful. As a result, the issue was able to be resolved without a service call. Thank you Brittany for the excellent service provided to us today.

I have tried 6x times to get into my account so I can change the credit card on file; I can't get in...Reset of my password gives me a new password, but that new password is also rejected. I have left messages (no one is available to speak with me) at the main and regional phone numbers...I am not confident my call(s) will be returned in a timely manner; not looking for a response in a few hours, but I suspect it will be days or not at all. It appears I have been locked out of my account intentionally by Vector; I can accept that. It simply means you no longer desire to do business with me but it would have been more appropriate to tell me before taking action. If the decision to end our relationship has been made, please be so kind as to tell me so I can engage another security company.

I have an Alarm.com system in my house and decided to contract Vector for my second home. What a nightmare! Alarm.com log ins got mixed up; apps exchanged data between houses and after several hours on the phone and online I’ve given up and am cancelling my Vector service. Problem might be with Alarm.com software but Vector has been unable to help and I cannot have systems that interfere with each other.

I have tried to cancel this since Oct 2024. I have not received the information to complete this. Help me with this so I can cancel it. This is ridiculous that this has not been done yet. I can be contacted at **. I just heard back from someone yesterday and she told me she needed me to send some information. WHERE DO I SEND IT TO? Please advise????

I've had Vector Security for 2 years and have never had a problem with the service. However, I recently moved and called to cancel my service only to be made aware that I was under a 5 year contract that I was not aware of. When I first moved to my condo, the representatives visited my condo several times, even though my association does allow solicitors. The last time, the representative came back with his manager. I decided to get services since this was my first time living alone with young children.

There are a lot of options for home security, but Vector came highly recommended to me by my cousin who made a career in residential/commercial alarm systems. I cannot say enough good things about Bruce, Craig and Jake at Vector. They did a fantastic job handling my account and installation from start to finish. Vector has been reliable and vigilant. It gives me peace of mind knowing that my family is protected.

We've had a security system in our home from Vector for a long time, and recently made some updates to modernize a few devices. I had a great meeting with Audrey in sales to come up with the right plan. Our installation was performed by Kris who was excellent - he was friendly, professional, thorough, efficient and really good at communicating throughout.

Charles **

I have a problem with one of my home security cameras. I was on hold forever when I called. They tried to connect me with service to set up an appointment but could not reach them. I was told they would get back to me to set up a service call. They never did so I called again the next day with the same results. Still waiting for a call from service.

Thank you for the time and service given to me today! ANTHONY ** was my contact to help me straighten out some of my problems I was having with my tech issues and also my password issues to my account. I appreciate the patience and kindness he showed me.

I have used Vector Security on the commercial side for 25 years, and they have always been wonderful. Recently, I received pricing for a home security system and am glad I decided to go with Vector. Jack ** was fantastic. He was extremely nice, knowledgeable, informative and provided great pricing. On the installation side, Curtis and Mark were awesome. Their installation was flawless. They were on time, extremely polite, knowledgeable, both worked well as a team and made the best of the obstacles encountered. I am glad to have chosen Vector and would definitely recommend them.

Lauren ** the local Selling Branch Manager was very helpful resolving an issue I had. She was very prompt and professional. She communicated through email and phone calls. She even showed up at my office to answer any questions or concerns I had. She will be a great asset for this area. Thank you again!

I need help with Mobile Monitoring Service. For that I Left so many messages to fix issues with existing service, but no one called as of yet. Can someone call existing customers? I am not able to use this service for last few years. By the way which group take care of existing customers?

Received technical support from Brittany **. Britney‘s comprehensive support was so helpful. She was patient professional skilled all the qualities you’d love to have when you gotta work through some complicated technical issues with the system. Though I put five stars for the value and installation, I really only wanted to give feedback on the customer service I received from Brittany. I don’t really have a way of knowing how to rate the value or the installation cause I don’t have previous experiences with using a security system like we have and have no guidelines for comparison.

I'd recommend using a different service. Vector's customer service is horrible along with their system and products. I am very displeased, been trying to cancel and they seem to make it impossible. AVOID THE HEADACHE. NOT WORTH IT. SCAM COMPANY. WILL NOT LET YOU OUT OF CONTRACT. I've tried to leave this negative review multiple times it keeps getting rejected. They don't want people to know how horrible of a service they are.

Ms. ** was very helpful on the phone with my requests and took time to assist me, so I didn't feel like a number or rushed. She provided the information I needed and even went a step further to make sure my system was running properly, which it wasn't. I did not a service call. I just really enjoyed her assistance and great customer service. You don't see that anymore this day and age. Thank you Sierra!

Vector staff has answered all of my questions, provided a high level of service and ensured I was comfortable with my choices. I can appreciate the attention to detail and also educating me so I could make an informed choice.

I chose Vector because they were within my budget and provided the most bang for my buck! They were responsive and the installation process was smooth! Both the sales associate and installation technician were very helpful and took their time explaining everything I had questions on. If you’re on the fence just do it. The equipment is good and the set thus far is awesome.

Impossible to get anyone on the phone. I needed a service call and called multiple times, held for over 45 minutes and tried every extension offered. Finally got through to the wrong department and they said they would have my local office call me, which they did not. Waited a day or 2, went through the same thing. Then finally reached someone. Terrible customer service. And on top of this, they are raising monitoring service rates annually. I am done. Cancelling my service….if I can get someone to answer the phone...

I tried to reach your customer support when I am available and you are closed. I need help with settings on screens and uploading my own photos. Installation technician was not able to address my questions. I have also text the person I signed up with and have not heard back in over 30 days.

I was a customer with Vector since 2010 or 2011 up until 2024! The reason I left is because your equipment would occasionally cause my home phone to malfunction especially after an electrical storm because I live in farm country! This last time it happened you wanted to charge me $200.00 for a service call to FIX A PROBLEM CREATED BY YOUR EQUIPMENT! I was very disappointed with how I had been treated! It’s not people in this area’s fault because you have ZERO technicians in this area! Poor Customer Service! All those years paying for your service and when your equipment causes problems you don’t stand behind it!

It is part of our HOA Fee But They do a good job of Instlling a door keypad, And front doorbell and camera. And it is nice to have the option to use your phone to control the alarm. It is a valuable tool to keep our home safe. Also it lets you know when a door or window is left open.

The fire department wanted to know why I hadn’t called Vector. I hadn’t thought of it. I called FHFurr to come check for carbon monoxide when my whole house was screaming at me about carbon monoxide. The technician spent two hours in our house checking both furnaces. The alarm went off again at midnight. I hadn’t thought of the doors and windows open. It finally stopped. This morning the whole hard wired house started screaming again. I called Fairfax Fire Department and they ripped all the hardwired devices for smoke and carbon monoxide off the ceilings. They put up temporary devices for fire and carbon monoxide detection. I have talked to Vector now for hours. Not a real person although I’ve been promised that a real person will call. I don’t know what to do. Vector is not at home unless you want a new system installed. I called to get a new system. Wendy promised she would get someone to call me. Well, not yet.

Tod has worked with us for 20 years. He has always been personable and professional. Curtis was the installer. He was pleasant, courteous, competent and professional. We are very pleased with the workmanship. Training was thorough and helpful. Happy New year and good luck. Stay warm and be safe.

Honestly don’t know what you offer. The software is good, but seems like I’m the only one that monitors. Smoke alarms have sounded, never heard from you (forcing me to further elaborate is an added sign of compromised service/just another signal of expecting the customer to do all the work). You have successfully automated stupidity.

I had always advertised and recommended Vector for Ben Palumbo and referred many customers in the past. Over the past 3 years my sensors keep failing and my kids are getting anxiety and stress over the alarm going off in the middle of the night due to failing sensors. I have been told during every convenience trip that someone would check all sensors. No one does this for me when they arrive after waiting 25 days, even though I am disabled. I am still getting a $25 trip charge since June even though everyone still says it's incorrect, but cannot remove it. Waiting 3 days for Jessica ** to call me about multiple issues and alarm not calling out while my current zone 19 is now faulty, but Vector has no record of this alarm going off either. No one answered the monitoring center in the middle of the night last time. I have multiple connections but no communication. The battery I'm told is fine, although it doesn't last more than 1 hour.

I spend too much time on the phone waiting for a person to answer my call. When we finally get a person then they transfer me to someone else and I wait again When the rep comes out to the house I have to pay a service call fee even if it is Vector's equipment that is at fault. When they “fix” the problem and leave I usually have a new problem 10 minutes after they leave. Ugh.

I told the agent by the name of Henry that I want anything to do with a contract and he said that you can cancel it at any time. Unfortunately for me I lost my job in May due to a medical condition. I have called the owner by name of Bill and told him about my situation. He said that I have to do a year at least for him cancel it. I called him again recently and he told me call him in January which I did couple of days ago. He refused to cancel it and threatened me with lien on my property if I refused to pay. My son who was helping me out is about to go back to Georgia. I’m kindly asking you guys to disconnect my service at ** Portsmouth VA. I just want to focus on my mental health at the moment. Bill and Henry are unprofessional business partner. Have been paying all my bills on time and I just don’t want this service anymore. Thanks to your union.

Brittany ** was awesome! She was very friendly, and professional. We were on the phone for well over an hour and she stayed with me until both of my devices were back online. I could tell that she loves her job and also taking care of her customers!! Thank you Brittany!!

Brittany ** (Sr. Tech Support), Is the ultimate professional. She demonstrated her expertise, patience and due diligence in "slow" walking me through the steps of restoring service to my camera. Brittany accomplished this feat (via phone/cell) while in Louisiana, and I (the customer) in Florida... WoW! WELL DONE! Best... W. ** US Coast Guard (Ret).

Curtis was great as he upgraded our existing security system. Did a great job of explaining the new features. Also, frank was great to work with setting up our upgrade. We have had Vector Security for nearly 20 years and are happy with the service. I have referred vector to my parents who have it.

I've been a satisfied customer of ADS since 2021. The service has always been good and professional across the board. Recently, things have changed under Vector and not for the better. The customer service is not what it used to be under ADS when contacting the main customer service number and/or submitting a trouble ticket via the App. The person answering the call lacks knowledge and professionalism. I've been told someone would call me back and no one calls. When talking on the phone, I find the background noise and distractions very frustrating and unprofessional for a "security" company. The staff in my local Melbourne, FL office is excellent and very professional.

Our organization has used Vector for more than 5 years now. We are satisfied with the quality of products and services provided. Response time is satisfactory also. The one drawback is the price increases we've received and service call fees. As a non profit we constantly struggle with rising costs.

I did not choose Vector. It bought my provider. I have been unable to reach you without great trouble and many calls. I still await call back from Monitor manager or some such. Seemed to be a subcontractor who said he'd call back but didn't.

We have been asking for repair of glass break notifications and have been told someone will come out to address the situation but no one has called or come out. This has been going on for months. I have back issues and my husband is older and does not need to be on ladders.

I did not ‘choose’ Victor Security. The company I chose, Midwest sold to another company which sold to Victor. Since becoming a Victor customer by default I have not been as satisfied as before. Here is why: It seems the monitoring center has been longer in contacting me when there has been an alarm activation for entry (accidental). Victor has been sending emails where the previous companies contacted by phone calls for entry alarms. They did however call when I had an accidental smoke alarm. And that was ‘very’ prompt.

I had new doors installed in my house. Unfortunately, the contractor could not make the connection on the alarm mechanism on the new basement door. The alarm installation on the other doors works fine. I would appreciate having a Vector technician visit to reinstall the basement door alarm. Thank you.

I wish I could write a glowing review but this is a complaint. I have been a customer for over 30 years and Vector is great at calling immediately when the alarm sounds off. The problem is when one needs technical support and home repair. Calling Tech Services has a 20 minute wait time and I am still waiting for a tech. to come and fix my problem after 17 days! In the meantime I don't have total security coverage!

I canceled my service in November via phone calls and emails and I am stiIl receiving bills!!! I have asked numerous times! Please stop sending me bills. I have spoken to several of your representatives and have been told that I will not be billed for anything after November 2024.

I was an Alarm1 customer for several years. Vector Security purchased Alarm 1 and I am very pleased and satisfied. If there is an issue I contact Vector Security and the issue is resolved immediately. Highly recommend Vector Security. The tech staff and the office staff are very efficient and again issues resolved. Thank you.

At time I got got this company I was told by someone that it was a great company and when I got them I was very satisfied with them. I was able to go on my phone and see everything that would be going on at my house. When I got the Cameras at first they was but they on show me Blue images. Look like skeletons running across my yard. My door bell doesn't ring when someone at my door. With that said I am very unhappy with the company now.

I chose Vector Security because of the offers offered. Their treatment and service are excellent. I trust your system for the safety of my family. The seller was excellent, explained everything I needed and I am very happy with the security product. I can leave my home knowing I am in good hands with Vector Security's service product.

Your app lacks of resetting password and I never received any password reset link. You use cheapest available batteries which run about 6 months. I can change my own batteries but can't reset the bypass item on panel. Update your software app and enable customer that they can change batteries and update in the system.

This company is the most horrible company. In July of 2024, I sent certified letter as requested in contract to close my account which contract ended in 2023. Vector refused to sign for letter. After speaking with a representative, who also said my contract has been up since 2023 told me that can cancel online. So I cancelled online. In which they did not respond. I am still getting billed for a service that has been unhooked since July and not one phone call asking if I am ok or acknowledgement that my service is unhooked. You would think the monitoring service would have asked if we were ok. I sent another email, no response. Still getting billed.

Contacting customer service I experienced long wait times. When asked to "press1" to leave contact info for a callback, They never called back. I am trying to get new phone service and interconnect Vector security with the new phone service. No resolution so far as I get different feedback from different customer service reps.

The technician that assisted with reestablishing doorbell connection was extremely patient and knowledgeable. Was able to go between different platforms (Iphone and computer settings) to get the camera back online that involved reestablishing (add device) device. Made us feel valued and appreciated as a customer. Cannot emphasize how much we are impressed with the technician. Excellent service!

Called C/S, held on phone forever. Was told to leave voice mail to receive a call back. I left VM and after 24 hrs. Had not received return call. Called again and after another 24 hrs, did not receive call back this time either. Called a third time and held for 1 1/2 hours to get to talk to A C/S person. This not acceptable to me or any of your customers. In the process of selecting a replacement service.

My security camera doesn't always pick up a person or vehicle within the perimeter of the viewing area. Is there a remedy for this limitation. What should I do to see if a correction of the angle or location would improve the situation. Do I need to get a better camera? Please advise at your convenience.

Vector had been in our house before we moved in. We decided to give them a try and have not looked back. They are easy to work with and have been helpful when needed. We just were able to disconnect our home phone and continue with Vector. The technician that came out was awesome, very knowledgeable, friendly and yet professional. We were very pleased.

Recently my credit card has changed and I have been unable to update it online because there is no option for alarm.com. Of course when Vector ran the credit card for payment the old card was denied. I’ve been unable to contact anyone who can update my account. At this point if vector doesn’t want my payment I guess I’ll let it lapse and move on to a company that wants my money.

I get calls every month to test my alarm system to ensure the connection with their monitoring service is good. The problem is if I test it so often, the neighbors will ignore my alarm the next time it goes off and will not look out for my property. Also, I asked that I do the testing once a quarter, but I still get calls every month to conduct a test. Surely there's a better way of doing this testing without having my alarm go off for a couple of minutes each time.

After looking over the options available, Vector offered the most up to date security system at competitive pricing. The installation was hassle-free, the hardware worked from day-one, and everyone with the company I've interacted with was both enthusiastic about effective security, but also friendly and knowledgeable enough to answer any and all questions I had.

Can you please issue my damn refund. I am out of patience. You drafted my cancelled acct 12/27/24. The acct was cancelled at least 2 weeks prior. Was told I was paid through end of Dec and service would stop and refund issued but you dropped the ball and don't answer your phones and I'm forced to communicate like this. The service address is noted above. Please issue my damn refund and advised that you've done so immediately. Joseph **

After changes to my home WiFi service I needed to update several Vector features, I contacted Tech Support and Jeanette was very helpful in guiding me as I updated the door bell camera and changed various parameters. Other pieces of info needed to be updated. I appreciated the thoroughness of the technician. Looking forward to the updated system.

Customer Service is a nightmare. You hold for an insurmountable amount of time, then you are transferred to a voicemail, and no one returns your call. I have been a customer for two months and am seriously considering switching companies. When I contacted customer service in November for a separate issue, I was told that the local customer service was transitioning to a call center, and they were short-staffed and were backed up on returning calls. This does not excuse the fact that no one answers live calls or returns your calls. As a customer, my experience is with Vector is horrible.

To sum up everything DO NOT USE THEM!!! The worst experience I've ever had. My camera didn't record the inside. If power or internet goes out you don't have a security system!!!! Why would you pay for this system but one from Walmart!!! You would be better off. This is the first review I've ever wrote.

Our house was damaged in Hurricane Milton and I'm trying to contact vendor prior to replacing damaged windows. Two phone calls and one email to support and I've still had no response. Just one more annoying interaction without contact with a live person. Maybe I should just cancel the service. Then I hear from someone.

They have been out several times every time they say, "Ok you are good to go." Works for a week and then the beeping. Christmas Eve we have been listening to the smoke detector beep when we tried to change it fire department showed up. They come said it is fixed but yet it is doing it again. I want the system taken out but they refused saying we have a three year contract which would be ok if it worked but it doesn’t.

Internet issues, received new modem replacement. Was able to get Panel back up and running however doorbell camera and living room camera I tried to fix and ended up factory resetting them both. Brittany saved the day! I called just days prior and got a representative that sound like I woke him out of sleep. He did not offer to assist. He just said I will open a ticket and someone will call me back to set up a service appointment. I asked him how much would that cost, he said, "Ma'am they will discuss that when they send a servicemen out." I would like to mention that Brittany knows her stuff. She deserves a raise. She went over and beyond. I felt valued and important like my issue was important enough for her to take her time to walk me step by step through the resetting process for both the doorbell and living room camera. OUTSTANDING Customer Service.

The console was beeping. The message was console bad battery. Christmas two days away. All the field techs are out straight. Brittany ** Silenced the warning signal. Researched and sent an Amazon link for a replacement battery and sent a link to a video on how to replace the battery. She was totally capable and helpful. Because of her I have a high opinion of Vector rather than annoyed that the battery was not replaced on one of the multiple service visits we have endured in the last 6 weeks.

Everything went great! Very professional and thorough. The process was explained in detail and I had no problem with working the technology. I am pleased and will take several suggestion and be adding to the system in the future. I would be gladly suggesting my friends and relatives try Vector. Merry Christmas!

I have been trying to communicate with someone for more than two weeks, about my University of Pittsburgh account. This is becoming increasingly frustrating for me. Communication with your group is lousy most of the time and when I do get someone who listened, they pass it along and no one follows up.

I've been a customer over 3 years and will be searching for another monitoring company. The display in the house has been messed up for months now. I've spoken w/tech support numerous times & problem continues. I can't use panel, can only arm & disarm system with phone. Terrible customer service! I work 3 jobs & have to schedule a time to have a tech come out. Vector had a rate increase in 2024 & another for 2025. I'm not getting the service for the price!

I chose Vector over any other company due to the deal that was offered for the alarm system only and that was the bigggest mistake that I made. I am looking forward to cancelling my service with Vector and will be moving on with a different company! The tech guys that actually set up the equipment were really helpful it’s Vector as a whole that I do not like under any circumstances. Barely can speak with a representative, you have to leave a VM with no one returning your call.

Customer service has been great! Rita **/Admin Support Very responsive! Installation-not sure of tech's name. Tech was awesome! Provide advice on placement of outside cameras showing the view and adjusting per our conversation. Explained everything and helped us get the app set up on the phone. Very professional and clean attitude and appearance.

Curtis and Michael did a great job. Very polite and knowledgeable. Did an efficient job. Very clean while in our home. We have worked with Tod for many years. He is always available and helpful. Vector has always been a good security for our home, rentals and office. We are happy with the service and safety.

Been a customer for years, price goes up but customer service provided goes down. When the alarm goes off they send you a text message asking if they should cancel, you select yes they ask you to confirm and the alarm is cancelled. No one asks you to provide password etc. company cutting corners and putting people’s life at risk.

Worked diligently to make sure everything got done right. Informed us in advance of arrival. Courteous and friendly. Was very patient in resolving issues with old Zwave devices that were not compatible with the new panels. Was very thorough in explaining how everything works with the new panels. Nice job.

It’s clear there’s a serious issue with disorganization and customer support. My carbon monoxide alarm began beeping, and it took two weeks for someone to address it. Meanwhile, I received 20 phone calls daily from Vector, but no resolution. To make matters worse, this happened over a weekend, and I was told I couldn’t schedule service because no one works on weekends. When I finally arranged a weekday appointment, I was forced to block off an entire day for your time frame.

Vector has always been diligent in the protection of my home... Whenever I have called with a question or to troubleshoot a particular problem, Sierra in tech support was clear, to the point and helpful. If I needed a technician to come out, she has always done her best to work with my busy schedule. It's people like Sierra that make Vector a good company to have watching your property.

We haven't had a landline in over 4 years and y'all were still charging us. Every time I tried to cancel the phone would get disconnected mysteriously after I waited about 10 minutes. As soon as I finally spoke to someone about this, they sent me through to reach someone, only to have to wait to sign paperwork and have more added fees. Y'all got paid for years not servicing us and still want to charge more money for us canceling and we were not under contract anymore.

I had a new security system installed and Curtis showed up to install it, he was prompt and did a great job installing my system. He made sure everything worked, and even went over how to use it. I am very happy with the install process. I would recommend Vector Security to anyone looking for a security system.

Dave was exceptional as usual. He had a 2 1/2 hour drive to my house and yet he was not only on time but also very pleasant about the job. He helped me ready the lock for use and even showed me how to program the codes for use with all of my codes.

ADS former customer - have tried several times for customer service - online and via phone. Filled out form online and it would not submit - have called customer service twice and have been on hold for over 15 minutes both times. Gretchen picked up the last call - she only helps businesses and transferred me to residential and still on hold.

We started getting low battery alarms approx 1 week ago. They always happen in middle of night (1:00am-2:00am). NEVER DURING THE DAY. We changed batteries. But then started to get tamper alarms again in middle of night (12:00am-2:00am). We unplugged the system and had your technician come to our house. He changed all batteries, reset the system and guaranteed us that the alarms would stop going off for batteries. Well over the past three nights we are now getting woken up to tamper alarms on our smoke detectors between 12:00am and 2:00am. Seriously why can't you write some useful lines of software that simply allow low battery and tamper alarms to be thrown during the day...instead of in the middle of the night. I don't care if you do your system maintenance in the middle of the night, just stop waking me up because your system finally checks itself. I'm getting rid of Vector.

I spoke with Chad on the technical support team. He was able to help me remove my soon to be ex-husband from the app and and I was able to change my on my alarm code. Chad was very patient, knowledgeable and extremely helpful! I appreciate Vector Security and will highly recommend you all to give Vector Security a try! You will not be disappointed as I was with ADT.

Our account is paid in advance. This fall, we did not renew, because we have never had good interactions with Vector, which on two occasions -- with an alarm blaring -- was unable to locate us or our account. Our alarm system was also dated and has been offline and unplugged for months. Vector has refused to cancel our account, instead continuing to dun us for increasing "past due" amounts on a service it was not providing. This indicates a desperate company.

I have a defective outdoor camera (purchased and installed by Vector) that has not worked in 6 months and vector wants to charge me to come service it. I have been calling customer service weekly for several weeks and NO ONE returns my calls!! I have moved out of the house and I cannot get vector to return my calls so I can stop the billing!!! The customer service is horrible!!

Both of our cameras and doorbell were knocked offline when our wifi went down and we had to replace our router/modem. I called and Brittany walked me through the process and all three are now back online. She was very patient with me - a non tech person. THANKS again.

Tod was our original salesman. We also have a Vector security system in our lake house and medical office. We feel secure with our systems. We are happy that we upgraded to a new system with the phone app. Everything seems high tech! Curtis was very professional and neat. He explained everything in easy terms.

I forgot my password and code word. I was assisted by a very polite, knowledgeable, prompt and courteous employee. She was able to handle all of my problems. This was after an individual was unwilling to help me.

Security panel started chirping at 3 am, so I called Vector and they helped me clear it. Tech came to house randomly at 3pm and did not call ahead within 8-5 window. Paid $200 for visit and told all is well. Then panel stated chirping again at 3am. Called vector and they told me call the same number I just called. Very frustrating.

I am a 5 year customer with security cameras. The original Installation Techs, and my local service tech are all top notch, 5 stars all around. Administrative customer service from the Columbia, Md. office is AWFUL. I have been attempting to resolve a billing issue for days on end but no one answers a phone at this location, which unfortunately is my "local" office (even though it's in a different state). Numerous messages have been left on the billing office line, and I even reached out to the sales line to try to connect with a human being. A sales rep called me back, and just connected me to the same recording line after I explained my dilemma reaching the billing department without any return calls. I can't even find a contact number for the corporate office to make a complaint.

Alarm was not working properly. I was not able to set alarm for one night. Service person came. Worked on alarm. Alarm is now working properly. I was twenty minutes away from home when service person arrived. He waited patiently for me to arrive home. He did the repair promptly. Job well done.

Zone E302 low battery notice on my 90 year old mother's alarm, both she and me have spent days trying to get in touch with someone about it. One guy called back and started leaving a message but got cut off before he got to the solution. Can't get back in touch with him or anyone else.

I had some bacon I was cooking begin to smoke in the oven. I received a call from Vector but I hesitated to answer because it did not say "Vector" but was just a random number. I eventually did answer because I knew you could be calling, but it was just a very misleading recording. I didn't have the option to cancel notification of the local fire department, and I ended up with 2 huge vehicles and a number of firemen at my door. It was such a wasted trip for them, but I had no way to stop it. Why doesn't it say the name Vector on the caller ID and why isn't a person on the line?

Nick has again provided outstanding service with great rapport and attention to detail. He has been helpful and accommodating every time he has serviced our home. Nick continues to demonstrate quality service and we are thankful for his expertise and guidance. Well pleased with Nick’s professionalism and customer service oriented attitude.

Our family was overcharged for three months. It took many phone calls to correct the problem. No one called to explain how they planned to correct the problem. And finally, no one apologized for the mistake. I expected better service from a company that we pay monthly for a service.

I really appreciate the speed at which you call when my alarm goes off. That is what is important to me. However, I have requested information about cameras and have never heard from anyone. I have also asked for help with the smoke detector and have not heard anything. My battery was low and it was a little more than a week before anyone could come about it - I received no credit for lost service. And now I understand you are raising the cost!

When I call the office, there are a lot of options, then there are more options! Trying to talk to someone is difficult at best. I do leave a voice message and eventually, I get a callback. When I ask for service for my alarm panel (a non-alarm issue), I never talk to a person immediately. The alarm monitoring service is very good. The numeric option does work good.

As a 10+ year customer, I was surprised at the response I was provided when reporting a sensor alert malfunction. One of my sensors indicated that an alarm was initiated in the early morning hours. Concerned, I got up and did my best to investigate. Later that morning I contacted the after-hours staff who helped me bypass that window until a technician could be dispatched (incident occurred on a weekend).

I had to make a change to my existing account with Vector Security.. I called Vector and dealt with Delores **, a support representative, She was extremely helpful and sent me the revised documents immediately which I forward to my homeowners insurance company. I would highly recommend working with Ms **, if you have need help with your Vector account.

Nick did a great job for us. Very professional and helpful getting the system setup. Nick showed up on time and went over the scope of work, details on where all equipment will be located and placement of both my cameras. Nick performed the installation clean and even cleaned up after himself as well.

The new installation went very smoothly. Curtis ** did a great job and was very professional. We have had good experience with Vector. We would recommend Vector to others. We have been Vector customers for a total of 27 years. The other techs also were very professional. Curtis did a neat installation.

I was convinced by a salesperson that this company was being used by Mungo Homes. This turned out to not be completely true. I'm now stuck in a 3 years useless contract. My camera has not been working for almost two months now and was not detected by my 'SECURITY COMPANY." Go figure.

I wanted to comment on Nick’s and Cliff’s excellent and professional work they done in upgrading my alarm system and installing and setting up my new cameras for my Funeral home. I am happy with how all my cameras look and the field of view. The cameras catch a wide range view of everything and I’m comfortable with the layout. Great job Nick and Clifton!

Nick and Cliff showed up on time and ready to work! Nick done a complete work through of the Sales Order and made sure all my security and camera needs and questions were answered. The technicians took their time and installed everything neatly, clean and professionally! They even assisted with setting up my Mesh Network successfully! Overall, Nick and Cliff done an excellent, excellent job in everything!

Our experience with Vector Security was wonderful. We just recently had a new installation completed today and the process was quick and seamless. Working with Nick and Dexter was an enjoyable and easy process. Their expertise and skill made for an excellent installation. They helped us determine the best place to place our cameras and other security devices. We would definitely recommend!

Our installer was very courteous. Professional and helpful. She offered lots of great tips for using the system more effectively. I highly recommend Vector security to anyone looking. The app is very user friendly and allowed our business to personalize alarm codes for each employee. I like receiving emails about when the alarm was armed and disarmed as well.

I have been a customer before it was Vector and never had an issue. I need help with a bad sensor and a false alarm, so I called in at 8.00am on a Monday and went on hold for 20 min. Called back around 8.40 went is another 30min + hold. I filled out online request but no reply. I talked to cancelation dept and they were to call me back with help to fix issue. NO LUCK. So I will switch to San Lee Security and have peace of mind someone is going to answer the phone.

When attempting to cancel my service I was told it had to be in writing through a special form that I would get through my email. Calling them is a nightmare in itself. I never got the form. I called a 3rd time and was told there was no form, just write the request and email it to them. THEN I got a phone call saying my balance in collections! My final bill was due 10/9. I called and was told I had to pay the collection agency. They gave me the collection agency phone number. I called the collection and they said my account wasn't there yet. I called back to Vector and was told I was not in collections so she took my payment. IT WAS A NIGHTMARE.

Nick ** was very courteous and did a great job of explaining the new system to me. Always a pleasure working with someone that knows their product and takes the time to make you comfortable. Nick is a great install technician and an even better representative for Vector Security!!