Vector Security Reviews

Great customer service, prior history with Vector Security was great and #1 choice for my personal home security! David, Chuck, and Matthew were awesome!! Definitely would suggest using these guys for all of your home and commercial security needs, they are the best hands down... Call them.

This is the first time working with this company. They are great. Ricardo is very professional. I will recommend vector to my family and friends. All product from this company very interesting and useful. I am very happy because my family will be protect. Thanks to Ricardo for answering all my questions.

Mark who sold us on Vector Security at the Home and Garden Show was very informative and quickly set us up with an installation appointment. Jeremy who set up the security system in our home was wonderful. He was very patient while my husband and I decided on the location of our main pad. He worked extremely neatly which I greatly appreciated as well. All of the sensors in the rooms were placed in corners or places that wouldn't become an eyesore. He did a great job exceeding all of our expectations.

Vector took over our previous provider (Guardian Force) and I have had nothing but good experiences so far. That Rachel ** knows what she is doing! Very Nice and Very responsive. Exactly what we need for our federally occupied facility. Thank you & Keep up the good work!

I have had them for many years and when I call them they respond very QUICKLY and promptly. The maintenance program is TOP NOTCH. THE TECH was very knowledgeable and PROFESSIONAL. MADE AN APPOINTMENT ON TUESDAY HAD THE APPOINTMENT ON FRIDAY!!!

Vector protects our business with excellent alarm service. The service they provide is indispensable. On one occasion, a technician alerted us that the water company had accidentally turned off fire sprinkler water to our building. Without the thorough fire inspections that Vector technicians provide, this situation could have lead to catastrophic damage to our building or loss of life had a fire occurred.

Technician arrived well within the time allotted. He was well mannered and explained the process so that I understood what happened with the old system and the differences with the new system. I would recommend Vector to anyone who needs a security system.

To upgrade my system. My installer was Malik. He did an excellent job on the installation and explaining everything to me. He was respectful of my property and was very patient. I really appreciated the good job he did.

Tech arrived on time. Called in advance as agreed. Tech was knowledgeable and worked efficiently to resolve my issue. He was friendly yet professional. Well done! Vector has delivered for me once again as it has done over the years that l have been with company.

I chose Vector over ADT and Moni since I had Vector before and loved my system and wanted wireless. Vector is the best I have found out from past experience with other systems. They are dependable and that is key to me.

I deal with local Vector team mainly Christina ** on several items monthly. She and they are very responsive and helpful and are a valuable asset to your organization. I thought I would share given the amount of request we have.

I've been with Vector for a while now and have always been very pleased with their service. Greg came by and did the inspection and showed up on time and listened to any concerns I had. He did a great job explaining and knowing the new products that were out and gave me some recommendations. I don't ever plan on leaving Vector.

He arrived on time and was very informative and efficient. Very friendly and was amazing at answering any questions we had. Would recommend Vector to any home owner. The technician was very friendly and curious of the home and very professional. The technician arrived right on time and got the job done with ease.

I got Vector alarm for my house after I had been using another alarm service for years. The previous company was using the phone line and the phone was always having issues so when Vector sales people came in the subdivision we talked to him about the alarm and when he said it don't need a phone line we had the alarm put in.

We have been a customer for quite a long time. Have been very happy with the service provided by your company. We had a service call today and the technician who came today was very helpful. I give him a 10.

The service call was done promptly. Don was great at informing us about extra services we would need when we reinstall our windows. We were extremely satisfied with the service provided today. We wish that the re-installation of sensors would be more reasonably priced.

Recommended by family. Everyone was very professional and listened to our concerns. During installation Greg was exceptional in working with us on placement of equipment. Pulled out all old wiring and new equipment was put in better and more professional than the old.

Chris gave me a 30 minute heads up call and showed up right on time. He replaced all of the batteries so I hopefully won't need service again anytime soon. We also discussed upgrades to my panel. Thanks!!

For the past 15 years, we have had a great experience with Vector Security monitoring our home, and we were confident we would be satisfied with their installation of security cameras. In fact, the security cameras and playback have exceeded our expectations. The systems and the customer service are user friendly and reliable.

Good service on this and each interaction with your representatives. I would recommend you to anyone who inquires of your company. Keep up the good work and I WILL CONTINUE to recommend you to anyone who asks about you and your services.

Met representatives at York Home Show. We were very displeased with prior security system installed by Comcast which could not be used due to constant false alarms. Jenn was very helpful in suggesting alternatives and designing new system. Anthony did a thorough, professional job with installation and addressing additional questions to further customize a system to meet our specific needs.

The technician was very prompt and very helpful. I would recommend this service to anybody that I know. I love that your security is so easy to use and gives me peace of mind that my family will always be safe. I love Vector Security. Salespeople were very helpful as well.

Torrence was professional and thorough. Explained everything very clearly and tested the system to customer's satisfaction. Vector Security was very responsive and I would be happy to recommend the service to a friend or family. Should we need any additional service we are happy that Vector Security will be there!

Not happy with system but technician has been very helpful. Good followup from customer service. Perhaps newer system is better. Unable to recommend technical product. Night technical service adequate but day service more helpful in resolving. BUT I LIKE THE SERVICE. JUST A LITTLE OF IMPROVEMENT.

The rep asked for the business, cold call. Stopped in once, we were not here. Stopped in again, I was here. Received accurate info to review and set up install promptly. If the rep didn't stop by I would have installed my own system and had monitoring done at a cheaper rate but I was happy with Vector's customer service.

We’ve had Vector for many years and have been pleased with the service. Our service man today, Jeff, was outstanding. Very nice and did a great job. When we’ve had issues with the alarm system or when the alarm went off, Vector responded appropriately as we would wish. Excellent service is very important to us!

I wanted to say that I truly appreciate everyone at Mansfield Vector Security, from Kevin **, my salesman to the office crew to the installers. Everyone at Vector has the highest professionalism and I trust my family's safety and well being to them with no worries, ever! I highly recommend Vector Security to everyone, family and friends. This company is of the highest quality in every way and I know they are the best in the business. I have been a long time customer and always have been treated with the utmost respect and professionalism and I know at Vector, everyone truly cares about my family and our well being. Thank you so much for providing such wonderful services. I am a Vector Security customer for life.

We are very happy with the service. Chris Is very knowledgeable, has a good manner of interacting with us, and very informative. Please send Chris next time. The service was performed in a punctual manner. We have always had Vector Security at this house and had it installed when we first moved in. We have always been pleased with Vector.

Service Call. Very thorough review of what was done. Pointed out the maintenance agreement advantages and the discussed door bell cameras so that I can make a decision to move forward or not. I very much wanted to give kudos to the tech.

I was on a different property and had Vector Security - and when I moved - proposed to Board to change to Vector. Called today to check on an invoice - Lynn was very professional, knowledgeable and helpful. Situation resolved in minutes!

Our technicians, Jay and Mike, were very knowledgeable and helpful. Any time we have had to have a technician come out, they have been very friendly and helpful and resolve the issue quickly. We are very happy with our service and the value of our system. I work with a property management company that has 5 buildings and security is very important to us and to our tenants. The system allows me to support them quickly, easily and efficiently.

My husband and I chose Vector because of its stellar reputation. Vector gives us a feeling of safety in these changing times. Matthew, our installer, was very patient and knowledgeable. I appreciated his consideration and simple directions. He was willing to answer all of our questions. I give him an A+.

I ended with the Vector alarm company after many years of dealing with ADT alarms. The monthly rate was steadily increasing while retaining the same style of equipment just didn't seem like any good reason to justify an increase. Called Vector for a better deal and new equipment was installed.

I have had Vector for almost 20 years and have recommended them to all my friends. I feel so very safe with them and they have been so compassionate with me on different occasions. I feel like they are family.

Came by the house when we moved in and followed up later to install newer system. Always on time and pleasant when they come for service calls. We love the online system reporting also the speedy delivery of service calls when we have a system issue.

My experience with Vector Security was smooth from start to finish! Natalie came to my business the morning after I inquired about a security system and thoroughly explained my options. She was friendly, knowledgeable, and professional. Evan efficiently installed the system and took the time to explain how it works. Natalie checked back with me to make sure I was satisfied with Vector. I highly recommend Vector Security! I look forward to working with Vector in the future!

I choose Vector Security for my new home in Boca Raton because I have been very happy with Vector's service in my current home in Boynton Beach. My interactions with Vector Security have been very professional and positive. The installer and salesperson were excellent. The technician did an amazing job! Both the salesperson and the installer were very patient and very informative. They both answered all of my questions and were both a pleasure to work with.

My interactions with your technician went very well. He was professional and courteous and seems to have resolved our service issues effectively and expeditiously. We have had a number of issues with our Vector system since upgrading a short time ago. We hope that that will not continue.

Technician showed his ID and was very professional and courteous. He explained every step and answered any questions I had. The job was very prompt. Vector company has always answered my questions and are very prompt with contacting me when the alarms go off. I am satisfied with the company.

Familiar with company through church using them.we have the house fully protected with door, window, glass, and smoke detection. It was installed after a break-in and we have been very satisfied with the local office and service. The equipment has held up very well and the service has been handled very well.

Service call is always on zone 7. Wanted to have inspected. Service tech Oral is always on time, call if running late. Very professional, explains services & what he is doing. Mr. Oral has been my Tech since I have Vector Security, I am very please with my service and Mr. Oral.

We wanted a good alarm system. The service has been very good and we are very satisfied. We will recommend Vector to other people. We have been with Vector 14 years. We are happy prompt service we receive. Thank you for your service.

Good person explained to me some things I did not know about the system like glass breaks I should have had. Direct and to the point. NEAT AND CLEAN, DID HIS WORK QUICKLY AND QUIETLY. OFFERED TO PUT BOOTIES ON TO KEEP FLOORS CLEAN.

It was the security system already installed in the home. My interaction was very good. Great Customer Service. I was walked through the system to make sure that I had a complete understanding of all the functions of the system. Because I was a new installation and customer, I feel Vector went above and beyond to make sure that I understand everything.

I chose Vector because of the excellent customer service, service was scheduled today because I needed a refresher course on how to use my system properly. Donald came out and gave a excellent crash course and now it easier for me and my family to use. Thanks for making safety easy.

This is why I decided to upgrade my system to a more modern version. And had no doubt about who chose as my provider for home security. The technicians who come to the house are always nice and polite and do a great job.

Technician was polite, congenial, and professional. HE was on time and prompt. The service plan is good. I Get notifications promptly but only issue is with the false alarms on exterior doors when wind blows. Would prefer discounted monthly rate to match competitors.

With multiple sites and systems which need to be maintained, we have a great need for experienced service techs. That's why when Chris is sent to or facilities we are always pleased. Chris offers the knowledge and experience that we need. There nothing Chris cant repair for us.

Technician was early, appearance and installation was done methodically and professionally. In addition, he made sure we understood how the system worked before he left by making both of us test it, individually. Very pleased and highly recommend Vector Security.

We continue to receive quality care and support from the technicians that come out to work on our system. We have yet to experience professional or prompt service from the majority of the main offices - in regards to scheduling, and a major lack of communication from them. We had a service tech come out on a service call a few weeks back and made recommendations for us to proceed with. The communication break down was with the individuals who were supposed to call us with price quotes and set up an appointment. Neither of which happened - I had to call... and today two techs showed up today without any prior knowledge of an appointment.

I was called by Jeff **. He was referred to me by my uncle. When he came, he was very pleasant and professional. Very helpful and informative. Our installer came on time and finished everything in a timely manner. He explained how everything works. So far, I am very pleased with this company.

We Have been working with Chris for many years. He has made getting our systems serviced painless. Always professional and understanding. It's great to have someone who understands our needs and can also for fill them. We are always glad when Chris shows up to solve our issues.

I chose Vector because all of my neighbors suggested them. I like the service they provide and according to my friends, the price is right. My service today was great, although I feel like I should have known what my issue was with my camera. Lol it just wasn't powered up. They could have charged me just to come out. But they did not. It was a great experience having talked to the tech. Thanks Vector, Keep up the good work!

Excellent response and job well done. He explained the system and answered all our questions clearly. The tech called before he arrived and came at a decent time. The service did not take much time for him to replace old part. Recommended additional service.

John did a super job. Very thorough and friendly. We appreciate his quality of work. He showed ID upon arriving and although it took a while to diagnose the problem he was successful in resolving all problems. He was also thinking ahead and replaced the 3G modem to save a future service call.

Vector inherited me as a customer from Caine Security. While the initial installation was okay there were problems and another technician was sent out. Tom ** is without a doubt tops in his field. His understanding of the hardware and software is superlative. His ability to "manage" the customer superlative. I have installed "access control" systems in over 30 office buildings. He is the best I have encountered. Now, let's talk about your lack of a user manual. Poor.

Gregory ** was great. He showed up on time and was very personable. He was able to offer some great product deals. He was knowledgeable of all of the products vector offers and was able to walk me through the system easily. He was very patient as we were dealing with movers at the time.

I got Vector alarm system installed in my new house after I learned that the Tech from my old alarm company that I have known for nearly 20 yrs now works for Vector so I switched from the competitor to Vector Security to keep him as her Technician.

I've had Vector for several years. The company support staff couldn't be better. It's a little more expensive than the competitors, but superior. The technician, Dell **, is top notch... don't let him go. I have recommended Vector to several of my friends and will continue to do so.

My father passed away and my mom needed to sell the house. Need to cancel service due to move. Handling this was made easy thanks to Lynn **. She explained the process, was courteous, and helpful. What also helped was her responsiveness. Made me feel more in control of the situation.

I chose Vector service because my son also has Vector and is very pleased with the service they provide. Due to the recent passing of my husband, I wanted to feel safe at home. Now I'm at peace. Extremely pleased with the alarm system and video doorbell that was installed. Since I live by a park, it gives me extra comfort.

Special offer at Columbus Travel Expo was explained well, and it had a competitive price. Our former service by ADT was disappointing, and Vector seems to be a significant improvement. One suggestion is to remove the old smoke detectors, glass break sensor, second wall unit, and all the adhesive from the old window sensors.

Great interaction with "Tiffany" when I called this evening to find out why my alarm system was showing an error. She walked me right through the problem and eased my mind greatly! A big thank you to Tiffany for being prompt and professional!

Always have used Vector since moving to DE. Tim has often helped and consider him the very best. Resolves problems immediately. Had to link two systems together online. Tim quickly understand and resolve the problem. Tim is the very best of Vector. I always am so thankful to have him as he is very amicable and well as top professional.

Greg did an amazing job, and represented Vector with class and professionalism. He inspected my system and upgraded it also. I can't wait for my instillation and new doorlock. I love Vector Security and will definitely refer to friends and associates. Thank you.

Terry was great today. He called ahead to let me know when he would be arriving at my house. He was on time. He checked the garage tilt sensor because I have been having reoccurring problems with it saying its opening and closing but it's not actually moving. He moved the linear box on the ceiling in hopes that the new location will be a better spot. 2 weeks ago a different technician came out for the same problem and relocated the sensor on the garage. However this did not solve the problem. He was great though. I’m very happy with today’s visit from Terry. He is friendly and genuine. I look forward to this problem being resolved.

We chose Vector Security after a friend strongly recommended them. We asked for 2 estimates from other security providers. Not only was Vector the most affordable, but the care from both Gerald and Gary was outstanding and still is today. We cannot say enough wonderful things about the entire experience! We have since recommended Vector to several others here in Alamance County! Gary has gone ABOVE AND BEYOND in helping us! Could not be more pleased with his professionalism and knowledge!

Referral. All experiences with Vector personnel has been exceptional and professional. Maintenance personnel arrive on time, seem very knowledgeable and take time to walk me through the testing scenario and confirm status. Equipment is good and coding is easy to use and remember. Would recommend Vector to others.

I found Vector Security online. The service and installation went really well! Everything was timely, and they did their best to accommodate our needs quickly. I am happy with my installation and the product provided. I would recommend Vector to a friend.

I used to have ADT as the alarm company in the house. We were having various types of issues with the system and the bill for the monthly was always increasing. I was out in the front yard one summer and some guys were walking thru the neighborhood touting Vector alarm services so we switched over to you.

Greg did a great job today, he checked all of my sensors to make sure I had the best protection possible. Gave me new suggestions for other windows and doors, he represented the company well. I love Vector and will definitely recommend.

Today I called Vector Security to ask a simple question about an invoice I received. I was transferred 6 times in the span of 2 minutes and was constantly put on hold mid sentence from rude tellers. I understand the hustle of the morning and how it can be easy to transfer someone when you know where they should go, but it seemed like everyone forgot common manners and phone etiquette. Most of your tellers were short and curt and never gave me full sentence responses. When I reached my final destination I could barely understand my teller, Latasha, and was given attitude when I asked her to repeat a question that I hadn't heard due to the poor connection on her end. I have worked phone lines before and I understand how monotonous and droning it can be, but I never forgot my manners. I am not upset, just overall annoyed at the lack of care given by the employees. Thank you.

Jeff was congenial, passionate and helpful. I am requesting him for every service call. I feel I have made a friend who care about me and my home.the world needs more people like him.If I wasn’t retired I would hire him away from vector to run my construction crews.

I have had Vector Security since purchasing my home in 2015. I have been extremely pleased with all aspects of their service. The employees have always been very professional. I can certainly recommend Vector Security products and services to anyone.

We have Vector Security here at our school in an hour upper school. Matt was very professional and very polite. He was very informative and went over everything with me to make sure I understood it. He left directions with me.

I called yesterday and spoke with Lynn **. Lynn was very pleasant and knowledgeable. She listened to what my request was and then explained the procedure that needed to be followed. If we move to another location where we need security we will be sure to get in touch with Vector.

I live alone with my daughter and felt having a security alarm in the house would give us a sense of peace of mind. We had another alarm service for many years and a few times the alarm would trigger and no one would call so after the third time I canceled and search for another alarm provider. Vector came out and installed their system and whenever anything happens you guys call to make sure everything is alright.

Jonathan ** did is the exact recent why I chose to switch to Vector. His customer service is amazing, and he worked efficiently to get our service done quickly. His professionalism was much appreciated and his willingness to help correct our issue was a breath of fresh air. Jonathan is a key component to why Vector continues to have great ratings and continued loyal service. I know we will continue on with Vector due to the top notch service we received.

Tech came to help with a camera that was not working and explained that we may want to replace our outdated outside cameras. We agreed. Install scheduled for Feb 27. Tech knowledgeable and answered questions and was kind enough to wait a few extra minutes to explain the install to my husband.

I chose Vector after a friend recommended you to me. I have always had superior service. I have your cameras, alarm system, and smoke detectors. These all make me rest easier, which is priceless. Steve, your service technician has been to my home on many occasions and has been very knowledgeable and courteous. He is great at explaining features on new things a customer may need or inquire about.

Had Technician come out today to do an Upgrade on alarm system. We ended up adding MVS service, updating smoke detectors to current code, and adding a few additional devices. The technician Don did a great job. Found a couple of zones that we didn't know were bad and corrected them. Always Polite, and Professional.

I have always been pleased with the service I received from Vector Security, and this time it was no different. From my first conversation with Ron, until Ricardo completed the system inspection, everything went smoothly. This is the reason I have 4 locations monitored by Vector!

Vector Security has been around for years, and it has a good reputation, the company has a local office for fast service, and knowledgeable technicians. Technicians were well dressed and on time, will be using Vector Security again, will recommend you to family and friends

The technician arrive on time, was courteous, and thoroughly professional. I had lots of questions, which he patiently answered explaining ll the details along the way. He walked me through the entire system before leaving the house. Excellent job, overall! I would recommend Vector to others.

Greg was our installer for a new system. We have been Vector customers for 20+ years. Greg was on time, neat, polite, informative, thorough and took the time to make sure I was oriented and trained in using the new system. I would recommend him highly and without reservation!

Kevin was a great!!! He was so pleasant and it was very easy to understand everything we could get and everything we are expecting to get!!! I would for sure recommend Vector to all who need security and if possible would recommend Kevin to help them as he has helped me!!!

Greg was very professional. He checked our system and offered other products to us to review. We appreciate Vector in customer service. And we've been with that there for 10+ years and we appreciate their service. We definitely recommend them to friends and family.

New motion sensor installation - We chose Vector based on our positive history with Vector in our previous home. Our interactions with Anthony have been excellent. We would highly recommend Anthony and Vector to our friends. We have no suggestions for improvement. Thanks very much!

The previous company I had was bought by Vector Security. It's been about twelve years since then and we are still with Vector. I have had no Issues with Vector at all. My interactions with Vectors staff have been wonderful.

Mr. Gregory ** was very helpful, very knowledgeable of the systems and very polite. I thought his whole presentation of the new system was very professional and very helpful in explaining all of the systems also in a turning the system on and off from your cell phone.

Chuck the installer was awesome and he explained everything very well and took the time to put the panel in a very safe place because it is a rental so I would like to say thank you very much for the great service...

I called to discontinue my service due to moving and everything was handled well by L **. I had an issue with the fax number not working properly so I called back and spoke to L. ** and she was able to provide me with an email address where I could send the information. She went out of her way to help me solve the issue.

Prior owner used that door in love then I also had very good experience with every person and every customer service person I have spoke to. Very friendly and issue always resolved on the first attempt. It has been a pleasure working with everybody at Vector Security. Would recommend them to all.

Vector Security currently maintains our access control and security camera systems. The installer, Mike, is very easy to work with and knowledgeable. He was able to answer all of my questions and show me how to operate/program the new system.

We previously had Tyco security at our site. We had many problems with the technicians the previous company had sent as they were not nearly as knowledgeable and professional as your service personnel are. Since we have switched over to Vector Security, we have been very satisfied with the level of service we are receiving.

We are a center under new ownership, I kept the current contract because we are satisfied with the service as well as the great customer service. This visit has been more than satisfactory as always. We have always had great service with Vector, the servicemen are always on time and very prompt with service.

Greg did a great job. He was prompt, and listened to all my questions and concerns. He showed me all the new devices and products that Vector his out today. I will recommend to a friend. I've been with Vector since 2005 and enjoy the service.

The smoke alarm in the master bedroom began beeping. I called your office because I believed it was part of your system. The operator I spoke with was not sure and arranged for a service individual to call me. As a result of the conversation we determined that the alarm was not part of your system and explained how I might resolve the problem. This saved a useless service call and was above and beyond the call.

Good service. Tech called and let me know when coming. Very helpful and explained step by step. Vector was hooked up when we moved in to this home. Tech was courteous, helpful and on time. Whenever we call everyone is always nice and helpful.

I’ve been a loyal Vector Security customer for over 15 years and had nothing but great experiences with all of Vector Security service team. They’re always kind and courteous and go above and beyond my Expectations. Just needed a few batteries replaced and the Technician Alan was kind enough to check all of them without me asking. Very please with my system would really recommend it to anyone.

We started with Vector About 1995. My children had it installed when my husband passed away for safety and peace of mind. I rely on the panic button if anything happens. The fire detectors keep me safe too. Thank you.

Rigel is awesome -- give him a raise!! Because I have been with the company for 17 years. Rigel was very polite and explained everything very patiently. He was pleasant -- even though it was the end of the day. I felt well-informed and confident about my new system by the time he left. He's definitely a keeper!

Technician arrived earlier that appointment time, much appreciated! With his knowledge and experience, the technician flawlessly repaired the issue. All cameras back online, my home security is now back to 100%, and we can sleep peacefully once again. Thanks Vector...

I needed my door sensor fixed. The technician was friendly and was willing to hear my concerns. I was having issues with the alarm going off and causing the cops to have to come out. Now with the technician coming out to fix it I should be good. Thanks to Vector I feel protected. I appreciate the tech being on time and calling me to let me know he was on the way.

We just moved into our house a couple months ago and we had Vector relook up the system. Installation was fantastic! There was some confusion figuring out how many and what types of units but this was cleared up. But our installer organized all of it and reviewed everything with me.

I was recommended to Vector Security by a friend. They offered better services than ADT. I have been a customer since 2004. The staff is fantastic. The technician is very fantastic. I am very satisfied. I rely on them to take care of problems when I call them. When you live by yourself, you need to be able to rely on your system. They sent the right technician to do the job. I don't have to ask him what to do because he knows his job.

Been with Vector a long time. Great company. Always got great service. I have Roger ** here today to upgrade my system, I got to say very please with the installation. Roger is a great tech very knowledgeable in his fields, very friendly and patient. Again thank you.

The service team that have responded to take care of my problems have been excellent and the gent here today is wonderful. He was waiting for when I arrived at my home. Gave me time to get into my house before coming up to the door, show me his credentials and ask me for my input. It was truly a good experience.

I was very happy when Terry came today because of the malfunction of my smoke detector and he solved situation to my satisfaction when. He solved the problem with my smoke detector, and tested it, and showed me everything I needed to do to troubleshoot my keypad in the future. I was very grateful that Terry took the time to replace the batteries in my other smoke detectors as well as my heat detector in the kitchen so that I have peace of mind: Additionally Terry put the new vector security sign in my yard and new stickers in my windows. Because there have been many burglaries in the neighborhood in the past several months, I feel as secure as possible. Additionally Terry put the new Vector Security sign in my yard and new stickers in my windows. Because there have been many burglaries in the neighborhood in the past several months, I feel as secure as possible with my security system today. Thank you vector security.

Anytime I am missing an invoice or have a question on an invoice I call Lynn **. She is always helpful and together we have cleaned up all the accounts my company has with Vector. Thank you Lynn for all your support! Greatly appreciated!

Kevin came in with complete professionalism. He came in and immediately introduced himself, and was very patient with our questions and concerns. He was very knowledgeable on the products that he suggested. I can leave our business in the evenings, knowing that everything is safe and secure, thanks to Kevin and the Vector Security team.

I feel like my Vector Security representative was polite, clean and very knowledgeable. The service was taken care of promptly and in a very professional manner. Tech was knowledgeable about future technology of the system and what I may need to keep up and upgrade my system for best security results.

Scott was very professional and through. Before replacing the device he tried to reset and tested several times. After several test the device was still not working, he checked his truck and didn’t the keypad I needed and scheduled to some back to install. Upon his return two day later the install of the new device was quick and similar to the first visit he checked the device, camera, secondary keypad and all of the entry points thoroughly to ensure everything was working properly. I look forward to working with him again in the future.

I had Nick here today to install my system. He was helping train Mark. Both very professional and friendly. The job was completed in a very timely manner. Everything was clean and neatly done. I have a system at my Mother's house I put in about 5 years ago. I'm still very happy and so is my Mother.

We use Vector for few years and we would recommend the service and product. We are happy with service technicians and the product. Recently, replaced sensors for newer. Recent problem was getting someone call us back to schedule appointment for service and learn more about security cameras system. But it eventually was resolved in positive experience.

Greg did a good job during inspection. Everything went good, and everything was explained. All the questions that were asked why answered sufficiently since I have only work with better than. I like Vector and their products and I think I will continue to use this service for my home protection.

I called in the office from an insurance company to get copy an alarm certificate for a mutual customer for a policy I provided insurance for and Agata ** emailed me over the certificate right way, great customer service!! Thanks for everything!!!

Rigel was very courteous and well dressed. He was very knowledgeable and answered every question I had. He did a good job cleaning up when he was done. He is an asset to your organization. He was very helpful setting up app on my phone.

Tech called ahead to notify me when he was in route, Fixed sensor on the door and explained any possible issues that could pop up during different seasons of the year. Also provided me with extra parts if that was to occur. Great service, friendly technician and overall great company.

We chose Vector Security because of your cost. We had ADT and switched because of pricing. My experiences with the staff have been fine. Everyone that's came out has been friendly and experienced. We chose Vector Security because of your cost. We had ADT and switched because of pricing. My experiences with the staff have been fine. Everyone that's came out has been friendly and experienced.

Long time customer. Tech called prior to arriving at the house. He greeted by name, very polite and courteous. He discussed with me what he was going to do today, went over any additional equipment that would be beneficial to me. Spent time demonstrating all the features of My Vector Security. He was very neat, respectful of our property and cleaned up. It was a pleasure working with him.

Jeff is an excellent service tech. He is professional, courteous, respectful at all times. Jeff is a very experienced technician who is always willing and able to provide value insight into Vector securities programs, equipment and service options. Jeff is an asset to Vector Security.

From start to finish, it has been a painless and incredibly smooth process dealing with Vector Security. The sales representative never attempted to "up sale" us and sold us exactly what we needed, explaining everything is great detail so we could make the best decision for our security needs. The installation was great and the installer was very personable and did a great job of explaining what was being done. We had to have a follow-up appointment due to having new windows installed at the tech was extremely nice and work fast and efficiently. Overall we feel very safe in our home thanks to Vector Security and highly recommend them to everyone we know!

Vector Security always served me well and my termination is only due to my moving to a new location. Your rep Latisha ** very quickly provided me with the necessary document I needed to complete the task. I believe the person buying my home will be signing on with Vector.

I have had Vector Security for over 10 years. My experience with Vector reps by and technicians has always been outstanding.They are always very helpful and professional.The tech arrived on time today checked panel and discussed smoke detectors. He changed the batteries so that I would be in compliance with County. He was courteous and very professional. I certainly would recommend Vector to my friends and business affiliations.

Years ago a sales representative from Vector Security came to our door looking to set us up with Vector. That was about fifteen years ago and we have been happy customers ever since. Our interactions with Vectors staff have been great. We are happy customers.

Vector Security technician came to our house to check some problems that we were having with our system. The technician came during the designated time so I did not miss out on my valuable time. He was able to assist me with the issues that we were having with our keypad and our back door in a timely manner. Also while he was here, he updated our batteries and adjusted our equipment. My experience was good, and I will recommend Vector to any of my friends.

I have been a customer of Vector Security for over twenty years. As a customer of Vector Security have been very happy with the service provided. Definitely would recommend Vector Security to anyone looking for a Security system. Service calls have been prompt.

Peter is fabulous!! Very knowledgeable, professional, courteous, meticulous and patient! I cannot say enough about his professionalism and pleasant, friendly demeanor. He took his time to install everything perfectly. He was very tidy as well! Left no mess in the work area. He even wore shoe booties in the house. Very impressed!!

We have been with Vector for 25 years. After a very rocky start, Finally because of Jeff and Michelle everything was fixed, replaced and installed. It took many phone calls but after I reached the right people.

A pleasure to deal with from the technician to install tech. The install tech was VERY helpful and answered all my questions. Overall a very pleasant experience. I would recommend Vector for a security system. Overall everyone I dealt with was very polite and knowledgeable.

Chose because it was a local company, have had great response over the life of the system. The ability to upgrade and add on as needed was also a plus. Easy to arm and disarm and different codes for different people.

My company selected Vector to install a security system. The technician arrived on schedule. He was friendly and knowledgeable. He explained how to use the system and answered all of my questions. He explained how to use the panic buttons. He also explained how to activate the system. He explained we have 30 seconds to exit the building.

Peter ** was so easy to work with. He is personable, professional and easy going. He clearly knew what he was doing and did it efficiently. I was happy that I chose Vector and makes me feel confident in my system with an employee such as Peter.

I chose Vector Security because of dissatisfaction with my previous security monitoring company. I was recommended Vector by a friend. My experience with this company was a good one, and the installer was well dressed, had company ID and was on time. Yes I will recommend Vector to a friend.

Dan was extremely patient in answering all of my questions and I really appreciate that. I have a severe hearing impairment and he made sure he spoke loudly and clearly enough for me to understand everything we were discussing. He checked batteries in my security system remote as well as a carbon monoxide detector that I have in my home. Dan was very professional and I would give him either 5 stars or a 10 on a 1-10 scale!

My husband and I were very pleased with both Dan and John regarding sales and install. No complaints at all and would definitely recommend them and Vector. Only good things to say!! They were really down to earth, easy to talk to, well educated about each of their roles. Your company is lucky to have them!

Took over old owner's equipment. She informed me Vector was a good service so I took her advice. I hope she was right. So far the customer service has been great. The tech and the lady representative who got me started was pleasant.

We chose Vector due to personal experience via work and previous home. We are aware of the great customer service, products and overall experience. After shopping around, we knew that Vector was the best company to fit our needs. The price, product and overall service is great!

I am caregiver for my mother and keeping her in her home. Vector Security has been wonderful working with me to ensure her safety and giving me comfort when not with her. Any problems have been quickly resolved. This last service call Del ** responded and was WONDERFUL. Del provided a courtesy call, was prompt, and professional. And with all that Del was courteous and friendly. A GREAT experience. Thank you.

We currently have Vector on our rental properties and are happy with our services. We have tried for several years to upgrade our system with our current company and other Vector representatives but on numerous occasions the reps failed to show for our scheduled appointments or if they did they failed to follow up or return phone calls. Rick met Stacy ** last weekend at the Va Beach Boat. They exchanged names and numbers. He called within 24 hours of meeting to schedule an appointment and followed up with a text confirming the appointment. The morning of the appointment he arrived on time, was very professional as well as knowledgeable. We were given a quote on the spot. Since the meeting Stacy has done everything he promised. This is a rare combination. We are extremely pleased that we have found Stacy. I wish there were more than 5 stars. I intend on referring him to my real estate clients as well as friends and family.

I received a call from Vector on Wednesday, Feb 7th that my security system had a low battery. The customer service rep. at Vector offered me Friday, Feb 9th to have the battery replaced. I told her I needed to schedule it the following Friday, Feb 16th. I received a call today, Feb 14th, confirming my appt tomorrow. I told her I don't have an appt on Thursday, my appt is for Friday. I was told there were no openings for Friday. I had totally rescheduled my patients at work for this appt and now I'm told they can't get to me until next week. So, now I have to reschedule patients for next week as well I have been a customer for 10 years and am very disappointed in this company. I just got off the phone with a customer service rep. He told me I had to wait until next week and kind of acted like it was my problem. I've already been waiting a week for this battery. Unbelievable!

Terry called to let us know he would be here in 30 minutes, and he was right on time. He diagnosed our glass break sensor problem, repaired the problem, gave a re-demo of the system (it’s been 14 years, so I really appreciated the refresher), helped us change the master code, tested the system - great service! We’ve had no problems with our system since it was installed.

I just wanna thank you to Anthony and Kyle from Vector Security for install my new alarm panel at my house. Anthony and Kyle were very clean and fast. They showed me everything I need to know about the system. I would have them install something again.

Our installer, Peter **, was excellent. We had dealt with a salesperson originally, but when Peter came to do the install he realized that what the salesperson had signed us up for was not what we wanted. We already had a Vector Camera system and the one proposed was not what we wanted. As a result we selected a different system than originally proposed. We requested to have Peter do the install and he was superb. He was easy to work with and did a thorough and professional installation. It was a pleasure having him in our home. We have a Vector Home Security System and we stay with Vector due to the service personnel with whom we have dealt over the years. Peter ranks at the top of this good group.

We have used Vector for over 15 years and needed an upgrade to our outdated system. Mike and Rich very polite and knowledgeable. We have been very pleased with the service provided over the years and today. I would strongly recommend Vector to anyone needing a security system.

I used Vector Security because it was highly recommended by my big brother a police officer. I was very satisfied with the install technicians. They were both professional and very knowledgeable. I feel safe now that my shop is going to be protected from break-ins and I will recommend Vector to anyone looking for a system.

I had some issues with billing and I write a letter to the local office. Me. Tony **, Service Supervisor, promptly replied and all issues were satisfactorily resolved. I could understand his clear explanation. He is a very understanding person, willing to listen to customer and prompt to handle the matters of customers... I am impressed and I feel he is the appropriate person to deal with customers.

Vector Security was initially recommended by my builder and is my Security Vendor of choice since 2006. Their overall service has been outstanding and I would recommend Vector as a trusted partner. I have been very satisfied with their professional service, conduct and remote monitoring.

Selected for home security and protection, The service and installation were top notch. The technicians were knowledgeable and very courteous. We were shown all of the security options and were walked through setup on each of our phones. We are very happy with Vector Security.

My wife has a Vector analog system at her workplace and recommended that we get a Vector system. We have had some issues that have required service calls, but the issues have been taken care professionally and efficiently. The service technician who has come the last few times is very helpful in explaining how the various components of the system work.

Business has been with Vector for several years. As acting admin. saw no reason to change service. Service has always met business requirements and needs. Vector is a local county business and our business does support locals. Thank you for your great service today.

My husband talked to Chris at the Travel Show and was convinced that this service would be good for us and the cost was reasonable. Also we have friends who use this service and are completely happy with the service.

Vector had a system in the house when I bought it so I decided to activate it. We have had to have service techs out several times for separate issues that were out of their control and they have all been very helpful in fixing the issues.

I used Vector Security because at my previous job we used the security company all the time. The installation from Kevin was outstanding and very professional. I would definitely refer Vector Security to a friend for any installation. With that being said I will use Vector Security for all-project.

I used Vector at another house and always have had very responsive and quick service. I would and do always recommend Vector because of their service quality. I called about a service request and it was filled within a day.

Highly efficient, courteous and knowledgeable. Worked around my needs in the office. Kept the office area clean after the work was completed. I would like Chris to do any further work if needed. I would recommend Vector Security to family and friends.

The meeting went fine today with Gregory, and we discussed getting a glass break for the sliding glass door that we currently have. Greg was prompt. We offered him food and he said no. We had an issue with billing and he has taken care of it for us. Thank you Vector Security.

Service was already in the home when we bought it. However we came from Pittsburgh and have always had security systems so it was automatic to have one here in Virginia. We added Cameras that we can view off site and plan on adding additional ones as well as lights. The couple of times the Service Technician has been here he was very pleasant and knowledgeable.

Overall I'm happy with the system. I'm happy with the Service Technician, he's always on time, polite and knowledgeable about the system. When I talk to the Service Dispatcher they are very nice as well. My Issue is the amount of time I'm on hold waiting.

I have a new installation of a security system. I had a problem understanding the operation. Ms. ** was very helpful and patient in working with me. I am a senior citizen and I appreciate a pleasant, caring person being who knows how to work with the public.

Had Vector Security come out today to install my new system at my new office. Anthony and George did a great job. They were very clean and professional. They did a great job installing my new some. When I upgrade my old office I would love to have them install the new system.

I chose Vector Security because of my personal contact Eric ** told me about how it would be a great fit for my business, UA Creative Studios. The staff was very accommodating and professional. They went above and beyond to make sure we had what we needed. We've had the system for 4 weeks now and I really like how I can access everything from my phone. I highly recommend Vector Security!

Jeff was extremely informative professional and nice to work with, he is a value to Vector Security. The time he spent talking to me and my husband about how our alarm works was awesome. I will recommend Vector Security. Thank you.

New install taken over by other company. I was satisfied with the professional installation performed by Vector Security and its sales team and installers. I would recommend them to anyone looking for a system. Good value and service. I love how easy the system is to use.

I have been with Vector for a long time and have been happy with the service. The Tech says my system is old and should be replaced; however, I would like to wait about 90 days before proceeding with purchasing a new system. Please contact me around May to discuss replacing my current system.

I wanted a non wired system for my home. I had another alarm company but I was not satisfied with them. When I met your salesman Jeff, he seemed very knowledgeable, polite and could tell me exactly what I could expect with this system. And then I got John as my installer and fell in love with the services and professionalism of Vector. Both guys are just so capable and always on time. I appreciate that immensely.

I Have had two other systems with Vector Security and They are good people and have great service! Installer was very knowledgeable and professional. Salesman did an excellent job. I would recommend Vector Security to anyone. I am very Happy with the services.

Greg did a mighty fine job. He was prompt and did everything in a timely manner. He did well with the inspection and reintegrated objections of all the equipment that's in the home. Vile monitor sensors fire detector, and provided information on other equipment that service provides.

We originally chose Cain Security because we liked small family companies, but since Vector took over the services we have been very satisfied. The house call service reps are always professional and well informed. Today Dell has been able to solve our glitch promptly and courteously. We are very confident in our Vector Security systems.

Lynn ** was very easy to work with and made the cancellation process a breeze. This was my first time ever calling for assistance with Vector and it couldn't have gone more smoothly. Customer service, value, and installation were all five stars.

We used to have a alarm system from a local company here in town for a few years. One day some Vector Security people were coming around the neighborhood trying to get new business. Since they were basically giving away equipment we decided to give them a try.