Vector Security Reviews

I am very please with my Vector Security Service. I first heard about Vector from my parents. They enlisted the services of Vector Security and they came highly recommended. I am satisfied with the current service and my Vector Sales Representative Susan ** is amazing. She is always very attentive to my needs and gives me her full attention whenever I need anything. I think her service is a major determining factor on why I chose Vector. Thanks.

I was staying at my sister's house and we had an issue with one of the smoke detectors beeping and then we had a knock at the door from the fire department. We didn't think we would get service the same day that we called but Mike came out at 7 pm at night and was very thorough and efficient to diagnose the problem and got us taken care of so that we wouldn't have to hear anymore beeping.

We are very please with the install. The tech Roger and Ricardo did a great job. We have been long time customer with Vector and we are very happy. Vector has a good technical staff. Again very happy with the work the techs have done great job!!!

Very helpful and friendly. Quickly diagnosed problem and we were able to fix all our issues and get the system back up and running. He also showed me how to use bypass and few other functions of the alarm system that we previously did not use.

I could not pay balance with customer service rep- she was very rude and acted like I was inconveniencing her for calling. She then hung up on me because I “called her direct line”, which was the number I was given. Cancel my service please.

Recently with the wind storm we lost power for about 18 hours. Once power was restored for a day I noticed that the main touch panel was still in low battery. I called customer service and got a time set up that worked for me. The technician called about 30 min prior to arriving, He got the battery replaced in no time. He was polite and knowledgeable.

Custom Fit Kids Camera Install - Chris was very personable and professional. We requested him to come back and finish the install instead of having someone auto assigned. It has been a pleasure. Please give him a raise he deserves one.

We previously had Vector at our other home. Purchased new home and wanted Vector here as well. Service is great. Upgraded equipment is appreciated. Technician did a great job explaining everything. Amazed at the lower price from our previous house.

A friend, Victor & Marcia **. The tech worked very hard to get our system up and running. He made sure that we knew all we had too use our New arm system. My job was a little bit of a problem, but is solved it.

We have been with Vector Security for a few years now and the service has always been a good experience. They were knocking on doors in the neighborhood and we never heard of Vector Security so we signed up since it was a good price. It was a good thing and the service always offer the upgrade so we have the newest equipment.

Meji was excellent, he came out to see why my video was not working and was able to show me that it came unplugged. His personality and excellent customer service made me feel at ease. Great service that I would recommend to anyone.

Anytime I have an issue I know the office will work with me to solve it or set up service. Tracy and Gena are polite and Nick has been the same tech out every time, he has always answered my questions. The company knocked on my door an installed pretty fast but I am happy with Vector Security.

We have been pleased with the service received from Vector over the years. We decided to pursue a service plan in order to continue receiving the same great service on our home security. The customer service has typically been very good.

We chose Vector Security because we we had it in our old home for 11 years. The service was great and we never had any issues so we decided to use them in our new home. The salesman was actually the same as our previous home so that was a plus, he answered all our questions and didn’t try to oversell us on things we didn’t need. However, he did let us know what options did exist. The service representative was nice and answered all my questions the day of installation.

My mother had a new Vector System installed and I liked how the installation went and how the prices were compared to ADT. I spoke with a salesperson(Teryl **) and he explained the system and the equipment and prices. Delores ** took the next lead. She contacted me and arranged a time and date that suited my schedule for installation. So far I am happy with the customer service I am receiving. My installation is not scheduled until April 06, 2018 but I am sure it will go well.

Greg was an excellent representative. Not only was he knowledgeable and informative he has a great personality as well. I've been been with Vector for about 7 years, and I love the service. They always call on time, and whenever I need something replaced they are always prompt. Thank you Vector Security.

I was just here to open up the church for the young man to come service the alarm. He did a pretty good here for explain how all this stuff work and replace the other alarm that won't working right. I think my wife found about the Vector alarm on the computer when she was looking for security for the church. Y'all must had a good special running at the time or some good deal.

I called and spoke with Ida ** about what needs to be done with termination of service. Ida was super helpful with all my needs and questions, and so friendly. All customer support should be as friendly as Ida, I give her high top-star service!

We chose Vector shortly after we moved in approximately 10 years. They have a fast response time and wonderful customer service. Their service technicians have always been polite, professional, and thorough. Great company! I would recommend to everyone. Great monthly value as well.

I have been with Vector for awhile now and have always appreciated the friendly service from when I call in to having the same technician come out so I don't have a different person in my house every time something malfunctions.

We have been customers now for about twenty years. We chose Vector because a friend recommended Vector to us. Vector's service has been very good, they have quick response time. In our experience we have never had a technician show up late.

Vector security was referred to me and I am satisfied. The salesman/technician Delesky ** was very professional, friendly and exhibited great customer service with patience and understanding. His timeliness and the way he approached my questions about my problem was satisfied.

Prior to obtaining a new alarm company, when I called you for services and information, you quoted me too many fees. I would like my account services with Vector canceled. I have a new alarm system being installed today. I would appreciate my account canceled as soon as possible. Thank you for you immediate attention.

We had ADT, we liked the keyless entry feature. Vector has been great in calling when we have had false alarms or actually kitchen smoke. The technician (AJ) has been very knowledgeable and helpful in offering services and suggestions. He listens to our routines and make suggestions as to services that are helpful. Thank you for good customer service.

I was very happy with the efficient service provided by the tech upon arrival at my residence. He was very professional and quickly corrected the problem. Suggest that he continue to be given an opportunity to represent Vector. I have been with Vector for over 15 years and have always been a VIP customer and will continue to recommend Vector to friends and family.

I had Vector Alarm system come and replace the old ADT alarm which was very old and worked off of a phone line. I had inquired about an upgraded alarm which later proved to be costly and was basically getting a runaround. I begin to see vector alarm salesman people in the area passing out flyers so we called and had the alarm replaced with a fancy alarm that can text and email you that don't have to have a phone line connected to it.

I have been using Vector Security for many years. I needed to change my log in information and Latasha ** was extremely helpful. She sent me an email with the instructions and a link. I use Vector for my home and my rental next door. Good, fast service.

My corporate office has Vector Security in our stores and distributions center and are very pleased with the service provided. We replaced our old Vector system with the updated wireless setup. THANK YOU AND HAVE A GOOD DAY.

The alarm does what it is designed to do. I'm a firefighter so my main concern is fire safety and fire prevention. I have fire and hear sensor devices throughout the property. I have the service techs to come out once in a while to maintain the batteries in those wireless devices.

We have had Vector Security for years and have been pleased with their service. Sales and repair personnel have been very good and easy to work with. We always felt the need for a security system and feel secure with Vector.

We've had alarm service with Vector Security since we built our house in 2005. They have always been professional and responsive whenever we needed service. We are completely happy with them. The technician today is a great ambassador representing Vector Security. It is people like him who produce satisfied customers who stay with your company for many years.

Terry was great. Called ahead to let me know he was on his way. Braved the snow storm and got me fixed back up from the previous wind storm (power outage). I thought he was going to have to replace the whole panel but upon troubleshooting he realized we could just replace the aerial which luckily he had in his truck. He checked over the rest of the system to make sure everything looked good and got the Z-wave back online. Great work!

Called Vector about my smoke alarm battery being dead. AJ was a great service technician. He was really helpful in explaining the service call and recommending additional items that would be helpful to the security of our home. Thanks a lot Vector!

We have Vector for our security at our other home in Florida and decided to put a basic system in this home. Maybe I shouldn't say basic because it does exactly what it is supposed to do. The techs are great and very knowledgeable. If you're looking for a great security company, then Vector is the way to go.

I chose Vector about 2.5 years ago based upon a referral from a friend and after a horrible experience with another company. I could not be more pleased with my decision as customer service from sales to service is awesome. My concerns/repairs are always addressed expediently. Even with today's service call, John **, made sure all of my concerns were addressed to my satisfaction prior to departing. I'm very pleased with my system and the service provided by Vector Security.

Service was great, was given a time window between 12-4 pm. The technician showed up at 12 pm which was great not having to wait around all afternoon. He did a great job testing each carbon monoxide detector, no shortcuts and replaced ones that did not work. I had a few questions for him that he answered for me regarding different kind of cameras to add to our security system. We've been very happy with our experience so far with Vector from customer service, monitoring and service calls. Would refer to friends and family.

Torrence ** called before he arrived and introduced himself before entering and gave me instruction if anything else is to go wrong. He was knowledgeable, professional and very friendly. We are pleased with our service. I would recommend Vector to my neighbors and friends and family.

I chose Vector Security because I've had American Alert for many years. The sales guy Jon ** was nice and professional. He explained everything very well. I've been very satisfied with the service so far. The Installer did a good job.

Chose this company because of the Sales person. The young lady who assisted us today was awesome. Overall your company's response is very poor. When we moved, even though I didn't care for your service, it was easier to stay with the company you are with, than start over with someone else, or so I thought, because I called and my husband called trying to get our service moved over to our new address and no one never took the time to call us back. The way it should have happened was the person who answered the call should have taken care of us or directed us to the right person.

I was referred to Vector Security and have been satisfied with their services. Anytime I have problems, I can always count on them to return my phone call promptly. I am always satisfied with the technician and feel comfortable with the way they present themselves and explain everything in detail. I would highly recommend Vector Security to any of my family and friends.

Our service technician has been thoroughly knowledgeable about all aspects of alarm system. He has been very diligent in ensuring that the system is working properly. He has always been courteous, professional and on time. I would highly recommend Mr. Dell ** to others and look forward to working with him again.

Vector has been my security company for more than 25 years. The service is outstanding and excellent. I had Vector on all 3 Urban League training centers. Response time as well service response is outstanding. As far as I am concern there is only one security company I would recommend.

It was installed before we acquired the building. It was reliable and we got friendly service so we kept the service. Thanks for all your help. We appreciated the reminder to check our system to make sure all was working properly. Thanks!

I have vector because my friends have it and told me about their fair prices. I love the way they treat me when I need to talk to them or when they send someone out to check my system. I really like using the app on my phone to arm my system. It's also a plus to get messages about my system from the way I set it up.

This was an existing service at the residence. We wanted to continue the service. The technician was very polite, friendly and on time. Instructed us on the system and was very thorough on the directions to use the security system. Will definitely use the system in the future and will research availability of upgrading the security.

We wanted to have a home security system and had Vector in a previous home. They have always been helpful and responsive. Whenever we have had a problem, they correct it quickly. The service person today was very helpful and thorough.

Tech was on time and provided great service. He fully explained everything and quickly changed the battery in our system. Then he tested the system to ensure everything was working correctly. We have been with Vector for over 10 years and highly recommend them!

Was extremely pleased with the service I received from the Michael (the sales representative). He was informative as well as knowing what was needed. The installer was very knowledgeable and even though he had some problems (a Z-wave? was not working) he took the time and effort to correct it.

A friend has Vector for their business and I really liked the way it worked and the fact that I could observe my business through my phone. He was very satisfied with his system and recommended it. The installer was very professional and explained everything to me in detail and I was very satisfied with his work.

I have found that every interaction with Vector is a good one. The employees are honest and down to earth when dealing with you. Rob ** has been to my house two times and always has a smile and pleasant attitude.

I was having a failure of a motion sensor. Technician fixed it quickly. He was professional and friendly. No issues at all. He also replaced some batteries in the front door sensor that gives a low battery alarm at times. Thanks for the good work.

I Decided to go with Vector Security because they were referred to me by a friend. When I called for service the customer service representative answered the phone in a timely manner. The representative was polite and answered my questions.

Torrence called us to let us know he was on his way and arrived on time showing his credentials. His job was very professional and courteous replacing the damaged battery in the basement box. We highly recommend Vector for its excellent service.

I called to request documentation of my monitoring system for my home owner's insurance company. Erica ** pleasantly assisted me and quickly sent verification to my e-mail address. I also requested info concerning Vector's personal emergency medical alarm system and was connected with another individual who answered my questions concerning that possibility. Thank you.

I choose Vector Security because I switched from another company and I heard good things about them. I've had Vector for years now. I'm very satisfied with the company. The technician was very polite, respectful, and patient. He explained everything very nice. Instructions were very informative and understandable.

On March 6th I had the pleasure of working with Micky ** and Joey **. Both professionals were courteous, informative, efficient and Patient. Micky was thorough and informative and offered several different options. He also took the time to explain each and every feature and make sure I knew how to engage and use. Joey went above and beyond duty!! He replaced stickers and sign was so very thorough. Both Micky and Joey worked together efficiently to ensure a quality experience. I rate today's experience a 10 plus and will recommend to family friends and coworkers!

I have been a customer since 2011 and have always received great service, so when I decide to look into some home automations I stopped by office. Dyan was so excited about the digital thermostat and doorbell camera. I updated my whole house. I love that I can manage my house from my phone. Pat did an excellent job setting up my features, and explained how to operate. THANK YOU.

Jon was my EXCELLENT tech! Love Vector!!! Jon tested the whole system. Gave recommendations for upgrades. System upgrades were connected. System is working to perfection. Love having the app on my phone and iPad to be able to control the system.

Vector has been a part of our community for several years. More than we can ask for! Mike ** has been very helpful in addressing all questions that I and my boss had concerning our program that we use for security and building access. Very patient and knowledgeable of the programs and operations.

Our son works for Vector and we love the company. Our tech today was awesome and we love the work he did. So glad to have Vector protecting our business. We will definitely be recommending to everyone we come contact with.

Vector always has been cooperative. Today Mr. ** was exceptional very professional. I strongly recommend a commendation for him. Maybe raise of salary. Vector is an outstanding company. Would recommend Vector to Anyone. Very professional company and always willing to help.

I have no major issues with Vector as a whole however I have not been completely satisfied with their phone response time when it come to service calls. You are left on hold for quite some time before getting a hold of someone. This could be greatly improved. But I must say the technician has been a breath of fresh air.

Great staff, very helpful. Great system. Vector has gone above and beyond to make sure our system is working efficiently. The customer service has been top notch. Would recommend Vector to all business and personal associates. The staff at Vector is friendly and accommodates our schedule. We are loyal Vector customers and look forward to using Vector at our other locations.

A friend from work told us about Vector alarm company. We had an alarm system with another company and so did my inlaws next door. We was getting monthly increases. Seem like every other month. So we jumped at the chance to go with another company that would keep the same monthly amount.

I had previously cancelled my monitoring service, but received a late payment notice from Vector. Lynn **, a Vector Security Representative was very helpful in solving why my service was not cancelled, as my email address on Vector's records was incorrect. Thanks to Lynn **, and thanks to Vector for the many years of Security Service!

I chose Vector because it is cost efficient. I have had any problems with the system. My customer service rep is phenomenal. She is patient and works with me on submitting my payments. She is a great asset to your company.

I have had Vector security for appx. 5 years. No problems with company so far. Rob came to my house and was able to fix my system in a very short time. He was right on time and very professional in his work and explaining things. Thanks Vector Security.

It has been giving a good service for years. Prompt response to any detection of unauthorized activity. The Agent was very helpful and providing instructions how to Reset the User Codes. I have installed the service installed in a Remote Satellite Location. It makes me feel secure that my business is well protect by someone Trusted over years.

I'm very happy every time that a service tech from Vector Security comes to my home. They always appear neat and clean. They always go the extra mile to explain what is going on with my system and make sure I'm understanding what is going on. I'm always impressed with dispatch times from the company.

We sold the 2052 Silverwood Drive house in December. They were still beeping in February for the phone line being disconnected, all the time during the day and night!! Then I got notice that it was finally disconnected. However, I got a phone call today that they got a low battery signal from that address?!? Unbelievable and very disappointing!

There has been a problem with the setting since the beginning but they were prompt to ask for payment. My alarm still has problems. I don't know why the garage door is 'not working'!!! Cannot get it right, but you have charged every month and item... Very disappointed. Have talked to a lot of people about problems we have had with this new address and our old one...

I always keep coming back to Vector. As always the guys did a speedy install, and professional, clean install. Have always been there to answer questions, and prompt service calls for any issues with our access control and Camera systems. Thanks again!

I was referred from a neighbor about Vector Security. The sales Guy Adam ** was very informative and very helpful. The install went well and the install technician was very fantastic and helpful and very patient with me. I feel safer now that I have a system.

My install went very well today. My tech called with his arrival time and was on time. He was very knowledgeable and did a great job. I really like the fact that I can arm and disarm my system from my phone! A great feature I think. I will definitely recommend Vector to my friends and family.

Vector Security has always been incredibly helpful and courteous. Their technicians are the epitome of professionalism and it shows in their interactions with customers (in person or on the phone). Vector's repair services are quick and painless as the technician is knowledgeable and prepared to conduct the appropriate repairs. I am incredibly satisfied with their service.

Emily ** has been a very helpful person which always answers very diligent to my payment requests. It's a great person to deal any issues of the account, very responsive. Also, she keeps a great follow-up of the account and she had identified billing issues with a good time frame so we could fixed them on time, preventing to have any past due balances.

Because I like the service and staff. They are very professional. Techs were great as always. I just referred a friend to you today. Great Service. I truly feel safe with my Vector Security System.

We had ADT security at first but kept having little issues here and there that we decided to switch to another company that had more up to date equipment with home automation equipment available. Alarm from Vector works as it should.

Abayomi was very knowledgeable of what he was doing. He assessed the situation and was able to rectify it rather quickly. His attitude was pleasant while being professional at the same time. He arrived in a timely fashion and during the window that was given us.

I chose to go with Vector, because I have them at my business and have been very good. My install today went well and the tech called when he was on his way and was on time. He cleaned up after himself and did a great job on my home. Will recommend Vector to my friends and family.

I chose Vector from a family recommendation and have been very satisfied with the service I have received. Professional and courteous and I feel secure knowing my home is protected with Vector. Also the price compared to competitors is amazing. Everyone I have talked to in person and over the phone have been very helpful and always offer extra services but never push. Thank you so much for the exceptional customer services and I will recommend your company to anyone I can.

Very pleased with service and quick response on alarms. Scheduling always calls ahead of time to schedule calls. Technician calls half hour before arriving. Friendly and professional service! Technician discovered keypad not replaced on 2nd floor. Great job checking this keypad.

Ignition was prompt and very kind. He was able to help me with my issues with my Scott Bill and was also able to check my alarm to make sure everything was working properly. The technician did a very good job along with the front office staff and made me feel comfortable and welcome.

The Customer Service department responded immediately to address my concerns and scheduled the next available service call time to get my system back online. The technician, Oral, arrived on time and had called to let us know his anticipated arrival time. He was knowledgeable and quickly diagnosed the problem to reestablish service. Great company.

Professional, courteous, through, fast, efficient. Greg was very friendly and focused on our needs which was perfect. Overall very positive experience, have a great track record with vector and look forward to continuing services. I love Vector and can't wait for my installation.

Call initiated late in the afternoon and spoke with Agata. We needed a monitoring certificate for insurance. She said she would provide the certificate before end of day and she did! Not only did she promptly handle our request she was also courteous. Thank you for your assistance.

Already customer and added service to existing service. Peter ** was awesome! He explained everything thoroughly and took time to make suggestions and show alternatives. Lastly he was patient, took the time to make sure I understood before he left my home, I never was being rushed.

Never had a problem with Vector, when I did I got contacted by phone fast. I would always get a call for low battery sensors and smoke detector replacement. I have never had a problem, and love Vector Security. Greg did a great job during inspection.

A salesman came to the door and introduced me to this company. He told me the system was ran off my cell phone so I would not have to worry about my system not working. The install was pleasant and easy. Website looks easy to maneuver. The salesman and install gentleman was polite and courteous.

I have had Vector security for 11 years now and the experience has always been very professional, kind and outstanding. So by saying this, we will be customers for the foreseeable future based on your company’s quality work. Thanks and keep up the excellent customer service.

The technician arrived on time and was very professional. He totally explained the new and improved system. He was very knowledgeable and answered all of our questions. I would highly recommend this security company to my family and friends. Job well done!

The technician that came by to fix my issue provided great service. His was very knowledgeable and courteous. He checked all my sensors and setup a key fob for me. The great customer service is the reason I stayed with Vector for the past 12 years.

Vector was the current vendor when I started. Since then they have uptake the security system and installed the fire system. All the interactions with the installers and techs has been great. They are knowledgeable, helpful and courteous with each visit.

I am very satisfied with the service and installation provided by Jeff. I choose Vector Security because a friend referred me. I am super happy with the service provided by both when scheduling my appointment with the technician who came at the time specified. Jeff made sure I understood how to log on and operate the alarm system. He took the time to help me with the mobile app and how to go through the recordings. He didn't rush through anything and took his time to make sure everything was done correct.

I recently dealt with Lynn ** from the Accounting Department. She was extremely knowledgeable and helpful. Got all the information I required and my query was answered and resolved in an orderly and professional manner. Thanks Lynn.

We have had Vector Security for a couple of years as our security company and couldn't be happier. Each time we have had an issue or I thought we had a problem Jay comes to our rescue. He is always smiling when I open the door, pleasant, professional and respectful of our home. We don't wear shoes on our flooring and his are always removed when he comes in. Any problems we have experienced were repaired before he left and our system was given a complete check to make sure everything was working. He is patient when I ask questions and takes the time to give me an explanation without making me feel rushed or I am inconveniencing him.

Greg represented the company well. He helped us with the activation process of our system. He spoke highly of Vector Security, and made us feel like it was the right choice to go with. I can't wait to get my activation and start our service.

Vector security excellent. Agata ** was exceptional in all the customer service needed. Thank you with all my security needs being met w/ expertise, professionalism, from the start to the wonderful service today by Agata **. Will recommend Vector Security.Your company is top of the line in security. Thank you.

Vector Security was recommended to me by a realtor. I have been impressed with the technicians that have come. They're patient with questions and explain things in a way that I can understand. I also appreciate how professional the techs are. I would reconvene Vector to a neighbor or friend.

I have had Vector Security for several years. I had a break in 2 weeks ago and the alarm system worked well and scared the burglars away. Now I want to increase the outside security. The installer was efficient and very helpful in orienting me to the system and online program.

Been customer for at least ten years. Repairman today was on time and courtesy. He explained the repair and completed it in timely manner. Further the work area was clean upon his departure. I would gladly recommend Vector to anyone.

Completely satisfied with Vector... both monitoring and service. Also, pleased that the annual monitoring fee has not gone up more than it has in more than 22 years. Walt, our tech today, was thorough and very nice to work with. If we upgrade our system, send Walt.

I've been with Vector Security for quite a while now probably around 13 years and have not had any problems with the system. Every time the system goes off they contact me fairly fast, and is extremely exceptional. Greg did a fine job coming out to inspect my system today. Thank you.

The technician was very helpful and friendly. I really appreciate that you took the time to show me how to arm and disarm the system and how to change my code wall also maintaining a very neat and professional appearance. I would gladly recommend Vector to any of my friends and family.

Kept the existing service when we purchased this home. Very satisfied with service. Additional building also alarmed on the same system, which is a great advantage to us. Service people have been very knowledgeable and extremely pleasant. Technicians always call when they are on their way.

My experience has always been good. The technician has always been very pleasant and professional and seems to know a lot about his job. The employees are a company's greatest asset and it's good that he is still with them. The company has been very good. I would recommend them.

I was installing a new system in my office. Jeff **, my security consultant, was knowledgeable and sat down with me to come up with a comprehensive plan for security. Vector has been professional and responsive and I would highly recommend them.

We have had Vector Security for about two years. We moved into this house with your system already installed so we decided to activate it. We have been very happy with the company. The only problem that we had was trying to get a service tech here before we left town. Luckily there was a tech (Mike) in the area who offered to pick us up.

Don is great. Vector's website needs to tell us how CS responds to "trouble" vs "alarm" and give us options. I like the system and the ability to monitor what's happening at my home when I'm away, good feature on the 2GiG panel.

Initially our we bought a home that had an alarm system set up with Vector. When we sold our home and purchased a new home we decided to stay with Vector because of the customer service and the sales rep. Easy to work with and have our questions answered.

We have had the system for 12 years now and are very satisfied. The staff and service are always professional and proficient. The technician called ahead for today’s service call and was right on time, problem solved, very pleased. Five STARS.

Vector staff provided exceptional customer service. Always sending out a technician when needed. Technician service is prompt, fast and professional. I had my system for almost 6yrs with only 3-4 service calls. I plan to extend my service when the contract expires.

One of our sensors broke and we had some that needed new batteries. He checked everything, replaced what was broken, and even recommended an additional smoke detector which I agree that we need. He was polite, prompt and professional. He even warned us when he would check the alarm so my kids wouldn't be upset at the siren.

I was recommended by my friend to get Vector Security and I think that it was good that I listened to his recommendation. The installation was easy, the person that helping with the installation was very helpful and explain to me carefully about what I need to do in order to make sure that I use the security alarm system properly.

I have always had good service results from Vector. Also I like the peace of mind that comes with a security system and having cameras to check in on the pets and the house. Don ** has always been reliable and knowledgeable and friendly.

Vector has done an excellent job in keeping our security system in good shape. They are very prompt and act in a very professional manner, I would recommend them to other homeowners. It has been a pleasure working with them.

Upon a neighbor's suggestion and the fact that Vector had Taken over for the previous company. The installer was extremely helpful and patient. Rich the installer was a credit to your company. Jeff the sales person was very helpful in explaining the process and sold me on the product.

Love love Jim the technician. Great and quick service. Will recommend Vector to others in the future without a doubt. Thank you. Camera system is clear. Can't wait to see it on my app. My app is my favorite feature of this whole thing. I can lock and unlock my house and turn lights on and off anywhere. Love it. Great job.

My service call was smooth, Carl is very professional and courteous. I have been with Vector for almost 8 years, I call their phone number, someone is there to assist you. Very pleased with their service. Jim ** is very helpful and professional. No issues with Vector or their central alarm company. Service is great! I would recommend them and I have already given their name to my friends.

Installation went very well. Matt explained the system very well and made sure that I understood everything about the system. He was very knowledgeable about the other services that are available from Vector. Matt was very well presented and polite.

We have been using Vector Security for our home alarm for the last 5 Year’s. We decided to add cameras and everything went great. Greg my technician and Frank my rep are easy to work with and happy with the product. It also helped that the price for the cameras is more reasonable!

The quality of service is great. Would recommend this service to anyone. The installation didn’t take long, technician was very helpful and answered questions. Showed how to operate the system on phones and panel. Very clean and professional. Put up alarm stickers throughout the home. Didn’t have WiFi to set up the Alexa.

I had Vector Security in the past. I disconnected the service when I got married. Now that I'm single again, I need more peace of mind. Every step of the installation process was seamless. Ian was extremely polite, respectful and patient. Without me asking, he used shoe covers every time he entered my home. I would recommend Vector Security again and again.

I had another install today at one of my properties. I have used Vector with all of them and have been very pleased with the service they provide. My guy today called and was on time. He was able to do my alarm very quick and had me set up in no time! I will recommend Vector to my friends and family.

Service was recommended by the building owner. The salesperson was personable and informative and provided us with a few helpful options. Installation was simple and efficient. Serviceman walked us through every step of setup. We appreciate the helpfulness. Thank you very much.

I am very pleased with the technicians who installed my new security system. Anthony and George were very professional and very clean. They performed their duties in a timely fashion. They explained and walked me through on how to use the system using the keypads and also on my phone with the App. I am very happy and would recommend both technicians to install a system to my friends.

Vector bought original system installed decades ago. The service call was impressively excellent and thorough. I wish it were even less expensive, But still a great value to my house and with the added protection of having my smoke detectors monitored alone is worth it.

Me and my husband got the system when moving to this neighborhood for peace of mind. The service is great at Vector. The guy came today to check my security system. He did a great job. Then he let me know about upgrades that we can make to have a better experience with the system. We went to wireless communications instead of regular phone line. Now I can receive messages about the system and arm the system through the app. Next we will get cameras.

I chose Vector Security for their expertise and product offerings; I like the wireless capability they offer. They also provide excellent service and have been very responsive to requests. I would definitely recommend Vector to anyone looking for a comprehensive security system.

Fire inspection - As the maintenance director of the Kirby Health Ctr I've dealt with many representatives of various companies, I've found your technician to be extremely professional, courteous and very knowledgeable of his trade, and feel he is an asset to your business.

I was able to speak with Danielle in regards to my mother in law's older system. She has been in the hospital and the neighbor, Sarah needed help to disarm the alarm and Danielle and your staff were able to walk her through the process. Now we will be needing to reactivate the system when she returns and I was gathering information for this and if we would be able to install a new keypad. Danielle was very helpful and professional. I would like to continue to work with her in the future.

I really enjoyed using Vector Security. The staff is friendly and helpful and always has answers to my questions. I would not use any other company other than Vector Security for my security and automation needs. The technician was friendly and helpful. It was very nice when answering my questions. The technician also help me with setting up my doorbell.

Every time I have to call, or need anything from Vector Security the service is always excellent and the people are always very helpful. They always take the time to explain everything and always listen to my needs. Thank you for your service!

We moved onto this house that already had an alarm system that we didn't know anything about and hadn't used it. One day we were out in the yard doing lawn work and a salesman from Vector drove up and was talking about their alarm system. At first we wasn't interested and once his points made sense we decided we would gave Vector a try. We have been using this alarm system now for about 5 yrs.

We have had this security system since we moved into our condo twelve years ago. We are snowbirds and are only in Florida from January until the end of May. We always felt secure with Vector Security. They were always reliable and reasonably priced.

Torrence called 30 minutes prior to arriving. He identified himself as a Vector employee and showed me his badge prior to entering the house. Torrence replace the smoke detector, tested the system, and explained everything before and after the installation. Torrence was very profession and completed the work quickly and efficiently. Overall, he did an excellent job.

I chose Vector because of the courteous service from day one. Torrence called almost two hours early to allow me time to arrive home. He was a true professional and understood my concerns and acted right away. He was very thorough with explaining to me the issues and scheduled my next service promptly. Thanks for your support!

I had a problem with my smartphone app and the customer service from the Boardman Ohio location was outstanding!!! She made sure that it was up and working properly before she got off the phone. She was also very informative and polite.

Malik did a great job with the install. He explained location of where things would go, how they worked and recommended alternative options for my windows since we do not have WiFi. He was very pleasant and friendly. It was a long install but he worked independently and was respectful of my time and my work (from home).

We chose Vector Security because of the lower prices that they have to offer and the reliable service that they provide. The installation and transition has gone smoothly so far, and the customer service has been great. The technicians have a professional appearance and are easy to work with.

I chose Vector because I see your signs everywhere I go and I have seen one of your employee's vans at my local firehouse so I decided to go with you guys. Jeff was great to deal with and gave us a good deal. Mike was also great to deal with and recommended adding additional sensors to my sunroom. I have already recommended Vector to one of my friends.

I have been with the company since it was security associates. The technicians were very helpful my home with updated security. They were very friendly and made me feel comfortable around them. I will be very happy to inform others about this company. I’m very impressed with their service they have provided me. I want to thank you for your service given to me.

We talked to Vector Security at the home and garden show and received a discounted price through the show and we're very happy with that, the monthly price is reasonable and comes with a ton of extras such as an automated door lock and motion detector. The installer was friendly and answered all questions and installed everything perfect. We are very happy to finally have a security system.

Neighbor recommended the service to me. Good service and response time. Pleasant and professional staff. Always polite and cooperative. Service was for peace of mind and security and my son was reassured that my safety would be looked after. Very pleased with service.

The technician called before arriving and he was on time. He explained the issues to us and checked the system thoroughly. He installed new equipment where needed and replaced a broken key fob. His service was great. He was competent, skilled, and friendly.

Jim was very knowledgeable and did a superior job (cameras installed). He took his time to make sure everything was working to our liking. Job took longer than expected due to our poor internet service but he worked until up and running perfectly.

Because I was with Cain before, and it was easier to stay with you. I have been happy with the service since transferring to Vector. I especially appreciate that the service reps have been knowledgeable and prompt. I think that the customer service is great and that the technician was prompt and thorough.

Chosen to supplement current Vector service. Installers Ian and Ricardo were very efficient and highly professional. They clearly explained everything and were very patient while I asked questions and learned the system. Ian was very helpful with after hour assistance concerning my wife's cell phone app issues after initial installation. They work well together as a very effective team and deserve a bonus. I will recommend Vector and the team of Ian and Ricardo.

I chose Vector because they are the best security company that I could find. I have been a customer now for about ten years. When I need a service call the service is great. I don't have to wait forever for a technician. I would recommend Vector Security.

My dad had seen Vector signs and window tags around the town and several of our friends already had the Vector service so we called and had our old alarm serviced switched out to Vector alarm also. It's been in for years and only had an issue with a motion sensor that turned out to be defective.

Over the years I have had excellent service provided from all departments from the salesman to the installer to the call center and the service tech support and just general questions I might have had. Everyone has been very helpful and educated in adding me and keep my family safe and secure.

I chose Vector because I see a lot of your signs in our neighborhood. I’m very please with the install. Roger was excellent. Very friendly. He took Ed the time to explain everything. Even vacuumed up his mess. I told him he didn’t need to do that but he said it is his mess he is responsible cleaning it up. Great Tech. I really like Roger.

I asked Agata to send me an updated certificate. She did it first thing in the morning. I was able to satisfy the requirement from my insurance company. Excellent turn-around for my request. Agata has been excellent.

Terry called ahead of time to give me a half hour window, which I had requested. Was courteous and on time. He explained how the alarm system works, what to do in the future if the situation occurs again and also explained the window sensors and what to do if I have a problem with them. He replaced a defective fire alarm, rearmed my system and I now feel secure that everything is working properly. He also cleaned up all debris. He was great.

I previously had Comcast in my home and was not pleased with their service. Mike installed a new DSC system in my home with Burglar, Smoke, and carbon monoxide protection. We also had Cameras, thermostats, lock, and a Video Doorbell put in. I am pleased with the service I have received.

Originally, we chose Vector Security based off of a referral from a friend. We felt Vector offered a competitive service at a good price point. We're very happy with the product and the service has been great! Oral (our tech) should be regarded as a key asset to your company. He is knowledgeable, personable, and makes the service experience everything it should be! Thanks!

We needed a follow-up check about our new digital security system and the technician was prompt and courteous and diagnosed the problem quickly. We have been happy with the system as well as the customer service and would recommend Vector to neighbors.

This was a routine service call for a battery replacement, and was very professionally handled. I would highly recommend Vector to all my friends and family. Vector representative was very courteous and friendly, and service was done in record time.

I chose Vector Security because they were the best value at the time. I have been a customer for about ten years now. My interactions With Vector have been very good. Customer service is good, they answer the phones in a timely manner.

I would recommend Vector to any neighbor. Service has always been prompt and great. Today's service call with Torrence was very efficient. He called prior to arrival and introduced himself upon arriving. Our service issue was quickly resolved and explained to me. ANother great experience with Vector!

I would like to take this opportunity to thank Delesky ** for resolving my issue with my smoke detector. He arrived in a timely manner and narrowed in on the problem within minutes. Please keep up the good work!

The representatives Bill and Jerry were friendly and completed the task in a timely matter. They arrived on time. They informed me of another option to security service. I have been a customer for several years and would recommend Vector to my friends and family.

While doing online research I found Vector Security had good reviews so I contacted them and they sent Mark out to my house. He was very knowledgeable, helpful, and very patient. Install went smooth and the technician was very nice and helpful.

Tech was good, knowledgeable, communication with tech was well. Vector has been a great service for my family. They call and let us know when alarms are happening when things are not in order. Vector has been a good partnership. The service call was booked and tech called, showed up on time in the window booked and showed ID upon arrival.

I was not satisfied with my old security system, I heard great things about Vector. They came highly recommended. The customer service has been great and I am expecting a great experience. I hope to be a lifelong time customer.

Good, no problem, is in this community, I'm very happy with Vector Security. I recommend to my friends. This is the first time that I'm using this company this and I got good experience with you. Thank you very much for the service today. I gave good rate.

The home we purchased had an outdated Vector Security system. The salesman and installation staff made it a seamless transition in the updating of the smoke alarms and equipment. I couldn’t be happier with the timeliness and expertise from Vector. I would recommend Vector to anyone who wants to ensure the safety of their family and home.

I choose Vector because of its reputation. And it was offered with my new home when I purchased. Victor is been very easy to deal with and I would recommend using Vector Security to any of my friends or colleagues. I like Vector Security.

The tech who was out today was great - very friendly and skilled. The customer service rep I spoke to over the phone yesterday was very good too. My experience with the folks who work at central station has not been great though. I also think the phone system is pretty bad - every time I call in I get transferred multiple times. The customer service at Vector is not as personal as it was with Security Associates.

The service was good. Arrived promptly and completed the task effectively. Panel is now working properly - good service call. The battery change was done quickly. The service technician seemed knowledgeable about the system. He was courteous and explained everything quickly to the customer. He tested the system before leaving.