Vector Security Reviews

Complete install, set up system, was very happy with everything. Had a lot of questions. Roger was very good answering them. Overall everything has be excellent. Vector is a great company. We have always gotten great service. Everyone I speak to is friendly and just overall pleased with everything.

I’ve been with Vector for 14 years. I was recommended by friends and have been happy with the quality of the parts and the service. I love the cellular backup. The pricing has stayed very steady over the years. I love that when I call I get a local person.

This is a recall from a former tech--previous experience not good. Donald ** had my problem fixed in just a few minutes. He will be my go to guy if I have another problem. I appreciate good service and he has given that.

Solved the problem. I'm satisfied with Vector Security provides a good services. I feel safe with the system that I have in my house to which I recommend my neighbors, which I thank you for being my security of my home. Thank you very much.

Vector Security has the best and most reasonable service. I had the pleasure of talking with Marcia ** about my bill and the cancelling of service at my previous address. She explained to me what I had to do. She responded to my email very quickly!

Cameras and video were installed today with good expertise and professional. It was good to have a new recording system which allows us to view or/recent activity which might be suspicious especially around timings when we are not home.

We really like the professionalism of the techs when they come out to do any kind of service on the equipment. They are knowledgeable and informative about the entire process. We would highly recommend Vector to other people. The techs are extremely friendly and personable when they come out and know what they are doing.

My service technician today was very polite and arrived on time and confirmed his appointment by calling when he was on his way. As he worked he explained what he was doing and why things needed replaced. Michael was very knowledgeable and knows his products well. Thank you Vector Security.

Great service provided by Meji **. The tech called before arriving. He was able to thoroughly inspect my system and determine the issue that kept arising. Meji was very nice and polite and took his time evaluating everything. I would recommend this service to anyone.

Vector came with our development, but I have zero complaints. The service was great, and the people were fantastic to deal with. I canceled the service due to a move, but I recommended the new owner continue with Vector.

Vector gave my a new alarm system with a new keypad and no more phone line. Anthony was very good and I am happy with Vector. I am coming back. I used to be with Argus. I have given Chad two referrals for the credit toward my account.

I had called a few times about having my windows replaced and needing to have the contacts remounted and each time you guys have helped me with info I needed. Technician came out and remounted the contacts and double checked everything else was ok. Very Much Appreciated.

The home we recently moved into already had a Vector alarm there and there was a recent domestic situation that happened prompted the call to Vector to come out and reactivate the existing alarm equipment. The tech was on time and very friendly and was very patient. Happy with the alarm.

We have used Vector Security for several years but wanted to add new cameras to the system. Chris ** was very responsive in the sales department and install today was excellent. Mike was on time, polite, very knowledgeable and incredibly patient with my lack of technology skills. Excellent experience all around. I have already referred Vector to several friends.

Current Customer. Very satisfied with the customer service and technician. I am getting the cameras as I work from home. I have expensive equipment at home. This equipment belongs to my company. I also have security cameras as I sometimes have people stopping by my house to take care of my pets.

Consistent service. 24 hour monitoring. A lot of awesome technicians at the monitoring center and installers. We've had the service for over ten years and have had zero problems. Most things are covered under our service plan. We found no reason to change. I don't expect to in the future.

Management will not respond to inquiry from customer. Service is excellent but Management is non responsive. I suggest that Management in Richmond go on Service calls. I feel that Management I has a "I don't care" attitude. Remember Customers do judge the management.

Vector was already in use at our new house. Jeff, the technician, was excellent. He not only made sure that our system was in top form but made sure that we understood all the features of the system and informed of of other resources we could use to learn more about it. This is our first new home and we are glad to have a system such as this. Also, from Jeff and everyone I have spoken to at Vector, I am very happy. All genuinely wanted to help me get this taken care of. Extremely professional, thank you.

Staff was awesome on all levels. Installed was amazing and very helpful. Salesman was great as well. Glad we went Vector like the rest of our family. Looking forward to a long relationship with Vector. Thank you for helping us.

I thought you should know what an asset Metty ** is. She is extremely professional, polite and accommodating. These are qualities I find lacking in this day and age, but not at Vector! It would be in your best interest to hold onto her.

We are changing homeowner's insurance carriers and the new carrier requires an installation certificate from the company that monitors our security system. We had never heard of this but I called Jackie and she knew exactly what I needed and she sent it to me within 24 hours. She's a star!

I've had Vector Security for over five years. I've lived in my home for over 30 years. I live by myself and I need the alarm because I live by myself and I have the fire alarm for my pets. It was recommended.

This started with my old alarm system keep needing battery. So I decided it's time to upgrade to a new system. Eric ** was very helpful with the work and answering any questions I had because I had a lot. I'm glad to be a Vector customer.

Highly recommended Vector Security by family member. Prompt response time and thorough evaluation of site in order to best meet our needs in a cost effective manner. Service tech was friendly, thorough, and patiently explained the system to me. Neatly executed the installation and was sensitive to placement of glass breaks so that they were least obtrusive. All round positive experience.

The Vector alarm was already installed and working fine when home was purchased from the previous owner. The alarm operation is quite simple and easy to operate. Works as it should only had minor issue with a battery for smoke detector. Other than that all has been great.

Robert ** was very good and he explained everything that he was doing and how much is gonna cost if we have anymore problems. I hope we can get him to come out. He made us laugh. Thank you.

I lived in my home 18 years. I'm not sure which company was here first. After eating crabs one night someone through big rocks through my windows and the alarm did not go off. We upgraded the system with Vector. I've always like having the alarm as I live here by myself.

Wanted to thank you to Jackie ** for a quick turnaround in sending an alarm certificate to me through a request of a mutual customer. State Farm requires the updated certificate to keep our discount alive and she responded to the request and stayed true to her word and sent it as promised and when promised. Great Job and a special thank you to her.

I wanted to move service and requested a copy of my contract to ensure that I was only fulfilling the term of my contract, not signing up for another half decade. Customer service refused to cooperate. I needed service at the new address so I finally went with another company. Even upgraded my service! Vector effectively denied me service for almost a year now and refused to provide me with the information I needed to send notice to end my contract. I finally received that today without the game of “you have to talk to someone in our retention dept”. Who calls back days later while I am at work. Totally dishonest company!

We've had Vector Security for years and have had wonderful and prompt service whenever we call. The response time when we have an issue is always timely. The service technicians are courteous and efficient and friendly.We recommend them to others whenever we have the opportunity.

We originally had Vector when our house was built. We also have family in Cleveland that have your service. We've been really happy with the service provided by the technicians. The only problem we've had has been customer care not understanding our troubles. Leaving us without service for periods of time.

Part of HOA tech was very nice. Knowledgeable and clean. Took time to go over everything with me had me use the keypad to ensure I understood how to use it and explained everything more than once. Thank you for such great service.

Vector is the contracted security company. Your service person is exceptional, but I am frustrated at the number of service calls that we have had to schedule for repeated issues with batteries and sensors over the 3 life of the system.

I am an existing customer who wanted to increase the security of my home with exterior cameras. It was a pleasant experience throughout the process, from Daniel in sales, to Jared and Chuck with the installation. All were professional, polite and knowledgeable. Very pleased with my new system!

We were looking for a home security firm after someone broke into our house. Vector was recommended by family members. Our experience with Vector has been good. They have responsive, knowledgeable, and helpful. We feel confident that they will be there when needed.

Greg did a great job coming out and showing us all the different products that Vector has to offer. He also told us a little bit about the company and how credible it is. I feel very confident and comfortable with Vector protecting my home and family. Thank you Vector Security!

Chuck was very good installing and explaining to my husband and I and my son. Did a great job cleanup and nothing was broken. Salesman Ben was very friendly, and clean cut. Did a great job in selling us the our new product. We love our installed camera.

Don was very courteous and very helpful on explaining the system. We made sure all the motion signals were working properly. Then Don showed me how to activate the chime feature which is very helpful. I would recommend Don to come back if I need service again.

I was very happy with the service from Vector Security. Technician was on time. Had to wait a little long for the appointment but it was well worth it. Was satisfied with the product that was installed in my home.

My experience was great with both sales and installation. I received service right away. Everyone throughout the process explained each step thoroughly and was very professional. Diane came to my business with a business card and was very transparent.

We are current customers and had a recent break in. Upon review, the tech Oral ** was very thorough in advising us in our building of what we could add additionally. We choose only the two motion detectors when he told us the ones we had were only 30 foot sensors. Our tech today was polite, professional, quick and all with a smile.

I had the pleasure of working with Jeff on April 25th and 26th of 2018. He worked at my home to upgrade our current and outdated system. Not only did he deal with my three crazy dogs, he was extremely friendly, helpful and did not leave until I understood every aspect of my new system. He helped me download the app to my phone and patiently sat with me while I practiced every new option available. Our home has been protected since 1990 by Vector. They have, over the years, always responded immediately whether it was our alarm going off or a service call needed. I would recommend Vector Security to anyone looking to add security system to their home.

We had a basic set-up from another company who was bought out after we moved in, so we were pleased with Vector and remained. My husband compared prices and service and we still remained with Vector. Your technician, Peter, has been very, very helpful both in explaining, teaching me to use the new equipment, making the whole experience very calm and positive. Even my dachshund has "adopted" Peter as a friend. I wish all technicians for all my services were as positive, helpful, informative, and supportive for making the installation very smooth, all the way to cleaning up and making my home safer.

Chris from Vector Security arrived on time and was pleasant and personable. He took the time to review all equipment and make sure everything was properly installed and working. Chris even took the time to pet the house fur kids. I would recommend Vector Security to family and friends.

Todd came out to show me how to operate the Vector system. In process he showed me the camera system. I think bought it was a good thing to put in our house. My brother put same system in and he liked it. Two installers came in today and did a very professional job. They made sure system was up and running and it worked fine. Thanks!

Reliability. I have been with Vector since I bought my first house in 1999. Good service. I feel safe. The statement is easy to manage from my end and if I need service the response is quick and efficient. Definitely would recommend.

Vector was the company we had before and we upgraded the alarm system. We are very happy with the new alarm system along with the smart lock and the indoor camera. We have given your technician a lead because of our job satisfaction.

Very reliable service and reputation. Good customer service and the technicians are always great and very helpful... My Technician recommended the video doorbell and I absolutely love it. Will recommend to all of my friends... Happy with alarm.

The prompt response to my customer service request in acquiring my security monitoring certificate for proof of coverage. I needed this form for my homeowners insurance policy. Agata was very quick to provide it. Agata also made sure if if needed any further assistance I could contact him back and he would assist.

After a roof leak one of the smoke detectors was malfunctioning and the staff at Vector was prompt in offering advice and service--additionally they were very patient in answering all of my questions about expanding coverage with cameras and other updates.

Originally chose this company because of a referral from a friend. Salesperson person said free installation for security system and cameras and $80 a month for service and said only out of pocket charge would be $120. I am using this service more for an overwatch system for my disabled daughter rather than a security system. Once contract was signed we were told charges would be $455 for the cameras and then $27 a month for a service plan on those cameras that we cannot cancel.

I signed up with Action Alarms, which is an Authorized dealer for Vector Security. I had a break-in and I called them to add security. The alarm system has been good since then, and I have not had any problems. The service has been good and if I had a problem, it was resolved promptly by the service department. I would recommend Vector to other people in the area if they would ask.

We currently have Vector Home Security Service. This call was to install wireless alarm system for the home. In addition, tech looked at existing intercom system that vector home security had installed in my home in 2004. Unfortunately, system could not be fixed and there is no current service plan for intercom. I will contact vector sales to see about price for a new intercom system.

We have used Vector for a long time and have always been satisfied with the service. The new installation went very well and I am very satisfied with the job that Nick did. He was very thorough and listened to all my requests and was very professional and on time. I am very satisfied and would recommend Vector Security.

Thank you for your assistance today Latasha. You were very helpful and helped me understand our contract with Vector. Thank you with your quickness with sending me the form to my email. We have been very pleased with the service/security that Vector has provided through the years.

I had been thinking about getting a Security system for awhile and then several houses in my neighborhood were broken into. Michelle, who is my sales rep, contacted me immediately to see if she could help. We have known each other for a long time and she had just sold a system to neighbors of mine. Eric put the system in and was very helpful. Michelle follows up to see if everything is working ok or I need anything. I am very happy with the Vector as a whole and would recommend them to anyone.

We are previous Vector customers for our commercial property. Frank was very knowledgeable, friendly, and prompt response time. Greg and Gary are great technicians, very friendly, efficiently installed all devices in a timely manner. They both educated me in using the phone app and keypad. Answered all my questions.

Spoke with Michelle on the phone to get a system for my home. She had the appointment and installation set up immediately and has always answered any calls when I have questions. She said I could deal with her for any issues and she was the main reason I went with Vector. The service guy came, was quick and efficient, explained everything thoroughly and helped me set up my app. My experience was great with company as a whole. I would recommend Vector Security to friends and family.

Very professional organization. Great customer service. The installer was very professional. Great work. Must recommend Vector Security to anyone who needs a security system. Number one in my book. Great people and service. If you have time look at their website and you will see great deals. Number one alarm company in northern Virginia and Maryland. Go Vector Security.

Previously had another alarm company up until Vector salespeople were walking the neighborhood and came along with a much better deal so decided to give it a try. Couldn't have been happier with the service as Vector quickly calls whenever there is a problem with the alarm.

Good service. Excellent service man response and excellent manner with the customer. Vector did a great job once they got here. Good service. Excellent service man response and excellent manner with the customer. Vector did a great job once they got here.

My company uses Vector at our locations and I as facilities tech have to deal with all vendors including Vector. Jackie ** is always very quick, responsive and professional. I appreciate how much easier she makes my job on a daily basis.

The gentleman that was sent to my house was very focused on finding out what was going on with my camera system. After he discovered the issue, he went on to completely go over my alarm system and discovered that there was a issue that needed addressed. I believe that we will be with Vector for many years to come.

After many years of service with Guardian Force, the change of ownership has definitely not affected the quality of work and attention given by your technicians. Tony has always taken good care of our security needs. I look forward to a great relationship with Vector Security and thank them for their individual attention.

These are the reasons I will use Vector Security a second time: Sales: On time. Described system function clearly. Installation: On time. Clean and neat. Hardware: No wires. Industrial grade. Self diagnostics. Software: Operator friendly. Color touch screen. Easy to learn and operate. Functions: Operator defined. Program operation. Comments: Will use Vector Security again. Better value than other systems that I have used.

Thank you so much Vector for your prompt response! I emailed for a certificate for my insurance company and when it said 10 business days I was a little worried. Agata handled everything within hours of my email. Thank you so much for getting back to me so fast!

We decided to upgrade our system today, and our installer named Malik ** did a awesome job, he advised me of everything I needed to know. Even advised me of what we should add to our system to better our security. Vector Security is a company I will highly recommend.

Shows Vector Security because they have been servicing us for years not only my home but my job, so much children’s homes and I’ll businesses. You’ve been very well satisfied and took it out of continue to have your services. Very very please with us. Thank you very much.

I chose Vector after meeting with Jeff ** and learning about the company and its capabilities. Jeff surveyed the location, came up with recommendations and a price, both of which were fair and honest. Mike came out to do the installation and was professional, extremely knowledgeable and easy to work with. He installed the system and then gave me a walkthrough of the system and the software. It was a pleasure to do business with Jeff, Mike and Vector.

Today's service was excellent. The tech was on time, responsive and very pleasant. He understood the problem and moved to resolve it quickly. I'm extremely pleased to have this ongoing issue finally taken care of. To his credit, he attempted to resolve the matter prior to equipment removal, but due to previous experience with this issue, I was unwilling to accept an alternative. Mr. ** was understanding and respectful.

I was with Vector Security both at my office and home since 2005. I am quite happy with the company and the service technicians who are very polite, knowledgeable and helpful to the best of their abilities. Great company and awesome staff members. I will recommend Vector service to friends and relatives alike, and do so with no reservations!

Terry ** contacted me to do a system inspection. I was given a 4 hour window and was contacted when Terry was 40 min from arriving. He arrived promptly and proceeded to inspect my system. We went over the basic operation of system and he gave me some shortcuts to use to make things easier. I was concerned about my elderly mom moving in and this info was very helpful. Vector seems to have a very well organized system to take care of their customers efficiently.

Been with the company for 10-15 years. Great technicians, service calls, customer service, and sales. Would definitely recommend Vector Security to friends and family. I know I can count on Vector for safety. Looking forward to many more years with Vector Security.

Mr ** came on time to my home, and he actually call me while he's on his way. I do appreciate him coming on time and being professional. He really do know his job and has customer relation experience which matters to me a lot.

Today's experience was very seamless. Technician called 30 minute in route, per our request. Upon his arrival he checked smoke detector. He was quick, efficient, and knowledgeable. He took it a step further and gave an overview of upgrading our system. Thank you.

The tech call before he arrived like we asked and he even arrived early which made things nice because we have somewhere to be. He was very patient with us when explaining how to use the equipment and answered all of our questions that we had.

Torrence showed up on time and identified himself with Vector Security. He quickly resolved the service issue and answered all of my questions, including an unrelated question about the kitchen glass break detector. We would recommend Torrence and Vector Security for future needs and/or installations.

I chose Vector Security because we moved here from out of state 7 1/2 Years ago and this is the security system that the previous owners used. Vector has always been extremely helpful whenever I call. They are also very professional when they come to service my system. I would highly recommend them to anyone.

Great experience, sales personnel went over everything and cost was in line. Install was wonderful, knowledgeable where we position cameras perfectly for protection. Clean, efficient and great to work with. Went over all apps on phone, tablet. Thank you for everything.

I have been a Vector Security customer for about ten years or more. I would highly recommend Vector Security to anyone interested in a home security system. Whenever there has been any issues with the security system, the service has been prompt and courteous.

We switched from ADT to Vector years ago, and the only problem has been the alarm going off a few times for no apparent reason, and a smoke alarm being reported as a abc door open. The tech today was very friendly and helpful, and explained the causes behind those problems.

I choose Vector for their reliable and prompt service which I have all devices in all outdoor buildings and what a great coverage for all. I would recommend Vector security for all installs and to ever is looking for a reliable security company get Vector.

Technician was very helpful. He was out here the first time to do our install. He just came this time to add for lightbulbs and again he was very helpful and knowledgeable. We would definitely recommend Vector Security to anyone looking for a security system.

Vector Security is a great company. All of the employees are very prompt on everything. Very responsive if there are any problems. Would recommend Vector to any who asked. Look forward to doing business for many more years to come.

Vector Security was recommended by a neighbor. It is also used by our church. We enjoyed both the salesman and the installer... Only issue so far has been multiple text messages for motion... first due to wasps flying near camera and several times for moving shadows on a windy late afternoon.

The system was in my mom's house and I took over the residence. I have received good customer service and the upgrade was a recommendation which I was glad to get. The installation was a quick process and I learned where some things are on the system. Rigel came and explained everything and showed how the key fob works and I am very comfortable with the system and would recommend it to others. He was very personable, polite and arrived within the window of time. I would like to give him a 5 star for service, knowledge of the system and other items you have to offer, performance and explaining every step while doing a great job.

I chose Vector because I trust Scott **. Deciding on the proper system was easy--Scott was very clear and helped me decide what I needed. Scheduling installation was easy and the installation itself was prompt, the installer was knowledgeable and helpful, and things went very smoothly. The experience was top notch.

I wanted to cancel the Vector service for the 4th time in a couple of years and request again that my credit card not be charged by Vector. I also wanted Vector to immediately refund the charged amount of $317+ to my credit card without my prior authorisation. Your very knowledgeable and experienced, Representative Metty saved the day.

Laurie **, out of a Hampton Roads office provided us with excellent customer service today. We called needing some paperwork and she got it to us the same day. She's very helpful and prompt. If we need anything in the future we hope to be in contact with Laurie. Thank you.

We contacted Vector Security because our glass breakage was too sensitive and we had multiple installation problems and we wanted the system checked. The technician today did a great job, checked everything, made a correction, and made an adjustment. He was professional, courteous, and helpful.

Want to take a minute a say thank you to my branch here in Lufkin for always keeping on top on my annual inspections, I have the cost taken out with my billing, which makes the annual expense taken care of and that's on less thing I have to worry about.

Vector was highly recommended by my boss. Salesman was outstanding service. Tech should not be in direct contact with your customers. He speaks down to them and if they don't comprehend "tech" things he gets exasperated and rude. I do not want this technician at my house again.

I have been a customer with Vector Security for About twenty years. Overall, I am happy, except for the video doorbell. I haven't received any updates on the status of the replacement video doorbell unless I call in myself. I haven't had any bad experiences except with the doorbell.

Kevin ** is a very knowledgeable and efficient installer. His knowledge of the Vector Security system is simply impeccable. He was so very helpful in answering and explaining each and every question that I asked him. While installing the wiring system in the house, he was meticulous in the cleanup process, also. It was my pleasure in working with him and will request Kevin for any additional installation. Excellent service from Kevin and would highly recommend Kevin and Vector Security.

The service was excellent. The set up was very easy to understand and the overall process to download the app and set up the password was easy. We are very happy with the overall system that we have chosen. We like the cell based system.

Installer was very professional and courteous, knowledgeable and forthcoming. Product has a lot to offer to fit our needs. Glass break is a great feature. Installer set up lights to come on with alarms. Helped install app and explained everything. DHBV Excited to begin working with Vector.

Vector Security has been fantastic from day one. The sales rep and installer were timely, knowledgeable, and friendly. I would absolutely recommend Vector to others. The system is easy to use and very user-friendly. We have the peace of mind having a Vector system in our home.

Everyone I have interacted with so far - salesman, technician - have been extremely friendly and helpful. I would highly recommend Vector to friends and family. I really liked how intuitive the whole system is and how easy it is to control the entire system from anywhere - computer, phone, etc.

We chose Vector as our community uses them, we would receommend Vector and had a great experience. Metty ** was very helpful in assisting our cancellation request. Very responsive and helpful. We will recommend the new owners of the house use Vector as well.

Install tech Eric was great. He was on time and did a clean neat installation. He thanked me for having an outlet installed ready for him prior to his arrival. Our consultant, Tod **, also did a professional job in making sure we are properly secured. I will recommend Vector any chance I have. Great job all around. Thank you Vector.

Chris came to my house, installed the new system without any issues, explained the new system including the new panel and app. He also help me set up the system with my Alexa device. Chris was very professional and helpful. Thank you!

Caught my eye at a gun show, listened to the pitch and got the in home presentation and decided to go with the system. We had a two camera system ordered and installed. Rigel and Stacy were great, thank you.

I like to give credit where credit is due. Heather ** is probably the best customer service rep (of any company) I have ever worked with. Always very professional, very courteous and very knowledgeable. I believe she goes out of her way until customer is satisfied.

We have had problems off & on since we started this service in 2014. This week they were out here & supposedly fixed all problems that needed it. Several of the problems are still not fixed. They are overcharging. I feel for the lack of service you get. You have to wait 15-20 minutes to speak to someone. If you leave a message, they will not return a call most of the time. They have a home office in Virginia but have an office here in Greenville where we live where techs are sent out.

I chose Vector because it was offered through the builder. I live here full time and wanted an alarm system for my home. I have had good interactions with the staff from calling in to schedule service to Mike coming out to fix an issue I was having with my motion. I am happy with the system that Vector installed.

We chose Vector Security because we had a good reference from a friend. We have been customers now for about 10 years. We are happy with the services we receive from Vector. Customer service is polite. The technicians are on time.

I originally purchased a GL home and was a Certified Security customer. Since the acquisition of Certified by Vector I have been very satisfied with the service. As the treasurer for my community (Valencia Isles HOA) I will recommend Vector as our provider.

Vector was recommended to us by our sister-in-law, ClyTi **. We interviewed three different alarm companies and felt Vector was the most suitable for what we were looking for and the pricing was within our budget. Our Salesman, Scott **, was very helpful with what kind of system he thought would work for us. He was very thorough and answered all of our questions.

Your technician was very diligent about finding out what the problem was with my camera system. We were having an issue with 1 camera picture coming and going and no audio on another camera. He fixed the picture on one and discovered that one of our microphones was not working. We have had a good relationship with your company since the initial install. Thank you for your personal attention.

System was not working properly. It was not a new install. I called Ms. ** and she pointed me in the right direction to get the issue taken care of. She also told me if I couldn’t get the problem solved to call her back. I live in Virginia Beach an she’s in Florida. The problem was solved.

Don came out to replace one of the sensors that we had been experiencing a battery drain. He was able to assess the issue and update the system with the new sensor - taking the time to make sure everything was working perfectly and then did the carbon monoxide detector check. Great job!

Torrence arrived during the agreed upon time. While here, he explained the new items available from Vector. Torrence also gave my wife and I a demo of the new system. Torrence was not aware of any prices and referred us to a salesman. He was very courteous and respectful. My wife tried to give him booties but Torrence provided his own, which we very much appreciated.

Excellent customer service from David! Went above and beyond to address all issues. He even helped out addressing power loss issues. Strongly recommended Vector and David for security needs. Best security company for our neighborhood. Would recommend and customer satisfied with all requests.

Chris did an outstanding job. He was very thorough with his explanation on usage of the system and how to access remotely via. My cellular telephone or tablet device. I viewed him as being very experienced and professional. A true asset to your team.

We enjoyed the visit from the service tech, he took care of the issue quickly (was a quick fix). He also took care of changing all the batteries for us. Very thankful for his service today and talk about possible upgrade to system and window sensors.

Torrence ** was very respectful, showed me his ID upon arrival, was on time and corrected the problem right away, explained problem to me a fixed problem. I would recommend Vector to my family and friends and neighbors if they're looking for a great customer experience.

I have always been satisfied with Vector. They have a great service department. I like the system and how it operates. I like the response time from the monitoring. I like the sales team and they're prompt in returning and answering my questions. Very polite and respectfully people. The operators are also very nice.

We have had Vector Security and upgraded to a newer system since we have been pleased with them. Matt ** was our technician and was professional, courteous and knowledgeable of his job. He took his time and explained everything to us and answered any questions that we had. He is an asset to your company and should be commended on his work performance.

As a client of Vector, I had given our Palm Beach Sheriff's Office security code TWICE. I was told yet again that our number was wrong. It wasn't wrong, you were using the previous owner's code inspite of being repeatedly told the new code. I called and spoke with Renee ** who was very helpful. Hopefully, she solved this vexing problem for me.

Delesky came today to check out our system. He was on time and very professional. HE addressed all my questions and was very thorough and patient. Additionally, he found some glitches and fixed them right away. I asked several questions about an updated system and he was quite knowledgeable but not pushy in any way. Overall great experience.

Had problems with the alarm going off because of sensors malfunctioning. This has happen several times now. The system was less than a year old. Tim had the request to have all the sensors replace, which we were glad to hear. This is the first time having a security system, hopefully this will fix the problems. LOOKING FORWARD TO A SAFE SYSTEM FOR PEACE OF MIND.

Excellent customer service. Answered all my questions regarding the system and made recommendations we are considering like adding on cameras. We are definitely wanting to add additional cameras - just need to decide where we will place them. We like the option of wireless as well. Jeff was excellent with all the services provided today.

Gregory did an excellent job inspecting my system thoroughly and making sure everything was working properly. He even gave me other suggestions to enhance my security system which I will be doing soon. Vector is a great company and I have never had any issues with my system. Thank you Greg for your professionalism.

Vector was chosen by our property management company and we were not on site at the time of install. However the technician Jeremy ** left me a detailed hand written note with instructions on how to set up the alarm and add additional codes. That was super helpful. Moving was stressful enough and to not have to worry about figuring out how to set up the alarm or have to call and wait for someone to come out, those notes were great! I really appreciate that he took the time to help us out with that!

Terry called before he came, something I always appreciate. He replaced two batteries at my request although I had initially asked for just one replacement. He also corrected the time in my monitor as I did not even try to do that after an error had occurred a number of months back. Terry also replaced the Security Associates alert signs with Vector signs.

Longtime customer. I continue to be pleased and impressed with the responsiveness and expertise of field technicians. Company is highly customer service- oriented. Great job today in problem-solving our security sky bell system. To the WiFi extender, now working better than ever.

One of my recently installed wireless smoke alarms had gone off at 2:30 a.m.! Anthony ** came here promptly for my appointment; replaced the smoke alarm and also showed me the correct way to use the alarm fob. Most appreciated!

I call 5 or 6 companies to help us upgrade our system. Only 2 replied. Your company came out and told us what we needed to do. There was no pressure to buy add on, just what we were looking for. Great Job...

I have used Vector in a business before so, I’m familiar with the service. Comes highly recommended for residential service. Installation was on time, friendly and efficient. I would recommend Vector Security to other home owners. Love the Vector Security app.

He came to schedule, resolved the problem of contact and check the rest of the areas. The technician worked very professionally in his work, really very satisfied by the service and to solve the problem, I am very satisfied with Vector Security.

Timely and great customer service. Technician was informative in showing all services and options of equipment. Gave information on multiple locations which was very beneficial. Plan on referring other people. Plan on adding system to my other locations. Nice job. Technician reviewed Alarm.com well.

Greg did a great job inspecting my system. He did exactly what he said he was going to do, and he was very personable and knowledgeable. He went through the whole house and inspected everything to make sure it was up to par and running properly, and I love Vector Security.

Technician was very friendly and helpful! Very pleased with the service during my appointment. They answered all of my questions I had for about the app and the system. Would definitely recommend to a friend in the future. Can't wait to have the peace of mind with the system.

Came strongly recommended by family members. Also, conducted extensive online research and took into account the many positive reviews. Both of us are prior ADT customers as well, and were not pleased with their services. While Vector costs a bit more, the product and service quality were driving factors. Really like the touch screens as well.

We’ve had great customer service from Vector for several years. We appreciate being able to troubleshoot some issues by telephone, and when we need an onsite repair we’ve been able to schedule an appointment within a reasonable period of time. We’re very happy with our system.

We have been Vector customers for 10 years. I asked about a system upgrade and John came out to see us. We discussed a new system with all of the added features I wanted. Derek arrived to do the installation, explained everything to me, and got to work. He spent extra time with me adding a door lock and took special care when running wires through the house.

I have been a Vector customer for close to 10 years across two homes. When I moved 5 years ago, I did not hesitate to look to Vector to service my new residence. This is due to the high customer service that I receive from the central monitoring and call center to the customer support and the home visits of technicians. A highly professional company with professional staff. I plan on being a customer for many years to come.

We chose Vector because they make us feel safe with the quick monitoring service and up to date technology. It was a pleasure working with Mike & Jeff very friendly, very knowledgeable with the system and walked us through how to operate the system.

I had my windows replaced. The technician from Vector came and hooked my windows back up to the alarm system. He was very courteous and polite. It did not cost as much as I thought it would. Very pleased. I like this company very much. I have been a customer for a long time.

I have a been a customer of Vector Security for about ten years. Overall my relationship with Vector Security has been excellent. I would be pleased to recommend Vector Security. In particular the technicians have been courteous, efficient, and knowledgeable and able to resolve any issues.

We used to have another company at our old house before the last big flood come in. We got another house and call them to put security alarm in it and the price was up too high and so was the monthly amount. So shop around and called Vector Security alarm.

We had Vector at our last house and was very pleased with them then. So we choose them again. Tech was very nice and informative. No issues. We are very satisfied. Thank you very much and have a nice day.

Having the system upgraded with new sensors was a breeze thanks to the technician's knowledge of systems. With the amount of items installed the technician was at house 5 minutes early for the appointment and finished within a few hours. Cleaned up so nothing was left. Would definitely recommend Vector Security to anyone.

A number of our neighbors use Vector so we see the signs. We were unhappy with ADT so we decided to switch. Very pleased with the experience thus far from dealing with Ben during the sales process and Kevin has been an excellent representative of the company and a pleasure to work with.

The technician by the name Torrence ** shows Vector and come on time and did a perfect and excellent repair job. I would recommend vector security to my friends family and neighborhood if they're looking for a great customer experience.

Mr. ** arrived promptly at noon, our scheduled appointment time. He immediately displayed his id badge to verify his identity. He was very professional. Inspected my system thoroughly. He will be reporting the one issue that I have at the present time. He was a very positive representative of the company. Ps. He can type fast with 2 fingers.

Vector Security is an excellent company. My experience with them have been nothing but stellar service and performance. From the customer to the service technicians have been absolutely wonderful. I have been a customer since 2016 and have been extremely impressed with the service they have provided to me.

We had some security concerns in our neighborhood. There have been some recent break-ins in the area and we decided to get some security. We called around and Vector seemed to have the best rates. The installation was smooth and the guys really did a nice job.

I have had your system since 2011 and I have been happy with all of my experiences with your customer service. Today’s technician Scott was above and beyond in his customer service. I am a very happy customer and will recommend your services always.

Needed to alarm a window and was provided a very quick response with great customer service. Always have a positive response when dealing with Vector. Jeff did a great job installing the window alarm and was very helpful. WOULD RECOMMEND VECTOR TO EVERYONE.

Great visit, looked at all system checked and made sure they were working properly. We are pleased with support we got from Vector Security. Greg was prompt courteous and very thorough throughout inspection. We have been very satisfied with our relationship with Vector Security.

Vector has been my home security system for 15 years. I've been totally satisfied with the service. Whenever there is an alarm in my home I receive a call promptly. I've never had a problem with any of the equipment installed in my home. From door sensors to motion sensors to keypad sensors. I've never had any failure with the equipment and I have been totally satisfied with Vector. 100%.

Tech called, introduced himself and gave me time of arrival. Showed me his picture ID when he first showed up. Installation was quick and professional. I have been very happy with Vector Security. I was would recommend them to my family and friends.

I've been with Vector for a while now and love the service. I just added a new location to my shop and Greg ** did an excellent job helping me find the best solution for my shop. I would recommend to anyone that needs a good quality security system and service.

Recommended by a friend and networking associate. Really respect the salesman and value his opinions. Like the options that are available for the system and monitoring. Installer and salesman very friendly. System real easy to use. Enjoy the app. Like the front door pad for my husband. Thrilled with the camera doorbell.

I chose Vector based on neighbor recommendations. My experience with Vector has been exemplary, especially the quickness of operator contact when the alarm sounds. The tech who performed this upgrade today was very professional and courteous. Would definitely recommend to others.

We have been a customer for approx 4 years. We have loved the service and the ease of the system. Toney and Greg were helpful, patient, and informative. They not only installed the newly updated system, they removed the old, outdated parts. I would recommend to a friend. Thank you!

Just wanna to say thank you to Vector Security for sending Anthony. Anthony did a wonderful job here at our office. He show us how to use the system and also spend time going over the App with us. Anthony was very clean and very professional and has a lot of great knowledge and patient.

Greg did an amazing job today. He was prompt and thorough with everything that he did. He upgraded my system for me and took me from a landline for a reasonable price, and he was very professional. Thank you Vector for being my security provider and doing an excellent job!

The technician was pleasant and very helpful. He explained my options to me in a way that was easy for me to understand. I was not aware Vector had become our new alarm provider and quite honestly was thinking about switching companies. However based on the service Torrance provided I have decided to remain? Torrance even made paying the service fee palatable. Vector you need more techs of his caliber.

I choose Vector because I have Vector in my other properties. The sales and service was great! I would definitely use Vector again and I would definitely recommend Vector to my family and friends. Thank you very much and have a nice day!

I have been dealing with Vector Security since the early 80’s at our business and since 2001 at my home. The employees are all professional and knowledgeable and the service is unparalleled. I would definitely recommend Vector Security to family and friends.

Excellent customer service by Torrence **. He took his time to examine the problem and went out of his way to fix it. He personally made arrangements to order the new part and came back to install it as he promised. He did a great job. Will definitely recommend.

Vector was the builder recommendation for a new-build townhome. My history was with Brinks/ADT in Fairfax, VA for 20+ years. We wanted to add electronic door locks to two doors and upgrade our alarm panel. The sales rep and the technician were very informative and helpful in understanding the changes and additions to the system. I would definitely recommend Vector as an alarm system.

Greg did a great job inspecting my system. He found out that one of my sensors were not working and put in a service order for it. He also upgraded my system and added on a doorbell camera. Thank you Vector Security.

We have not used our system in years and will now be using it more frequently. Terry came to assist us. Terry called to let us know he was on his way. He was on time and checked the system including batteries, sensors and operation. He supplied us with cards and signs for our property. We really appreciate his professional assistance.

Agata was very helpful and sent the alarm certificate on the day we requested it. It was sent via email as we requested. The installer who connected our alarm was on time and very competent. He explained everything very thoroughly and did a good job. He showed us how to work the system and how to obtain a certificate of monitoring.

Because they bought out/took over my previous Security company. Vector Security is top notch. Their personnel are very well informed and take excellent care of their clients. Latisha ** has done an excellent job in guiding me through this cancellation due to moving out of state. Thank you.

Meji is very efficient, polite and knowledgeable. He was able to explain how my camera work an how many clips I had in a month. He replace my doorbell camera because it was not working properly. Great service provided. Thank you.

Greg did a great job during my inspection. He was very punctual and took care of what he said he would. I love Vector and would recommend them to anyone. He spoke about new products which I was unaware of, and was very polite.