Vector Security Reviews

Vector was recommended to me by a colleague because he is very satisfied by his service. The technician was very friendly and thorough with his explanations. The app is very user friendly and easy to use. I would recommend Vector Security to my friends and family.

Greg did a great job today explaining the overall expectation criteria. Along with going around and inspecting all my devices and ensuring that all my devices are in full functional mode. We discovered that one of my devices needs to be fixed. The review of all the new devices and upgrades that are available which I will discuss with my wife.

Today I had Jeffrey service and check out our entire system. He was here on time, explain thoroughly what he was going to accomplish and completed his work quickly. Our VECTOR system is four years old and it was time to have all the detectors batteries replaced in the system checked. And I am very happy to know I know all is well.

I've dealt with Vector for several years now and has always been happy with the service. I like that the same people come each time. I equate this to having the same relationship you have with a doctor. They know your system and make good recommendations.

I moved into my home a few years ago and the system was already here, l fell in love with system and the company, for whatever reason I call this company makes me feel like I'm a priority. The technician that came out was quite knowledgeable and professional. To my surprise my system had a bad battery and a new system was installed on the spot which made me very happy. I love "Vector Security".

I have had a Vector Security system for over 10 years and one of my wireless sensors went bad. The first person who came out was an installer of new equipment and didn't have the right sensor or wasn't knowledgeable about the system. The next service person was Jeremy **. He was so professional, knowledgeable and helpful. Employees like Mr. ** should be the face of Vector. He is awesome at what he does and possibly should be in a managerial role. Please pass on my appreciativeness for all his help today!

My daughter and son in law currently have Vector for their security. After calling several other companies, I found it to be the best value. Both Michele and Greg were friendly and helpful. The install didn’t take that long and the system was up and running quickly.

I chose Vector Security because Aziz (Salesman) explained all the advantages of this security company and I liked it. Roger (Technician), did a great job on the installation. This is my first time getting Vector Security and I’m a satisfied customer. Roger got great customer service, communication and his work is great. I will definitely refer my friends to this security company.

Rigel was an excellent technician and Stacy was excellent at sales. They were both really good at explaining everything and both were on time and punctual. Thank you for all your help and we look forward to using your products in the future!

Carl had to design a new modification to accommodate the Renewal by Anderson Windows I had installed with the screen sensors. He came out before the screens were ordered and carefully established that the system would work and then conscientiously installed them. He did an exceptional job -- high level of technical proficiency plus great customer service. Carl definitely helped make up for some of the other less than desirable aspects of dealing with Vector (weak follow up, screens took more than double the promised amount of time, billing for work that had not been performed, etc.). The rating for customer service is for Carl, not for Vector. I would give Vector 1-2 stars for customer service apart from Carl.

We chose Vector because when we bought the house there was already a Vector system installed and when the salesman came out he gave us the best price for a new system. Mike was prompt, efficient, and went through the system and explaining it in detail to my husband and I.

Very happy with Vector. Always ready to help. Prices very good. Agatha is a wonderful employee. Your installers are great. Nothing make me happier. Keep up the good work. Happy to recommend your co. to my friends. Thanks for being so good.

I have been trying to cancel my service with Vector. I have another service. I'm paying for 2 services because I can not talk to anyone that can help. I talk to a rude lady who put me on hold for over 30 min. Next step will cost me more to stop payment, and possible a lawyer.

I called the office concerning a problem with the security not working. The response was quick and adequate and the customer service from the representative was prompt and efficient. The representative at the home office was courteous, patient and good communication skills. Thank you Vector.

I had a service scheduled for today because my system was losing power and we couldn't figure out why today my system seemed to be working properly and I was worried the technician would be unable to find the cause. Jon was able to identify the cause quickly and repair it in a timely fashion. I was very impressed with the technicians efficiency identifying and correcting my troubles. I'm a very satisfied customer.

My technician Ray Was very informative regarding helping me to understand the system function. He took his time walking me through how the system works and was very polite and professional. I am very pleased with my system and look forward to business in the future.

The tech was on time worked around my business and customers. When he finished installation he explained to me how to used my new alarm system where I can understand it and went over the alarm.com website and mobile app. with me.

Started out with alarm service from another security provider until the rates for the monthly bill begin to increase on the regular for no rhyme or reason. Once we were feed up some sales team showed up in the subdivision with a new promotion on their alarm system so we changed our alarm provider to them. Vector Security comes out to service it when needed.

Greg did an outstanding job during my inspection today. I've been with Vector for a while now, and I love their service and has never steered me wrong. I would definitely recommend to my friends and colleagues. The customer service has always been 5 stars and nothing less. Thank you Vector for all that you do.

We opted to come back to Vector Security based on our original experience with the company and the integrated home security experience available thru the app/camera/door lock. The sales process was timely and led to confidence that we were making the right decision. Then, during installation, the experience deteriorated. First - we did not learn until after the purchase that the installation would be a multi-day process. In our case - a total of 3 days over nearly 2 weeks. Second - the first day of installation (on which my husband took a day off work to attend to the technician), there was a communication error in the office and the technician was sent to safety training. Thus, he arrived 3 hours late. Third - the technician was provided defective products - door lock specifically - that further delayed the install.

I heard about Vector Security from a neighbor, Judy **, who was very pleased. I contacted the representative Michelle ** who was very personable and professional. I purchased the system and the installer Greg was extremely polite and professional. He took extra time explaining the system to us. They both are tremendous representatives of your company. Thank you for hiring them and having such a great company.

I chose the reinstalled Vector Security because I am still under contract and the prior company-wide and stated they would pay out the contract and then failed to do so. I'm under contract until 2020. Then we'll again reevaluate company options. Your customer service technician today was thoughtful knowledgeable and professional.

The Vector staff was extremely helpful and professional when I contacted them concerning changing my password and security code. I have been very pleased with Vector during the past eight years since I had the system installed. I would recommend this system to anyone.

June 10th I called (on my landline) the service department in hopes of finding a solution to my problem. When I opened the door to the house I failed to turn off the alarm and walked around for a while before turning off the alarm. Vector did call later and check in to be sure everything was ok. The problem I later realized was the siren alarm never sounded.

I called to get a service certificate faxed to the insurance company and was informed by Rashana (no last name given) that she had to forward it to a different tech so that it could be faxed over and that it would be faxed in 30 minutes. Well, after I got home (~an hour later), My agent called and had not received the fax. I called back to get the fax and spoke with Carlos ** who took care of everything for me and had the certificate faxed over while I sat on the phone. Rashana needs professionalism training and Carlos deserves a reward.

The technician was great during the install. Before he started went over what he was going to do. After the install was finished showed me what was done and explained to me how the use my new system and its features. Keep it simple so I can understand the alarm. Very satisfied with the installation.

I liked the presentation given to several of the neighbors. Salesperson very informative and the wants and needs for myself were met. Gary was very thorough and explained everything. He was very neat and conscientious. He was very helpful in the explanations and instructing me of how to use the system. He is a very good representative for the company.

I chose Vector to upgrade my current system because they have excellent customer service and are very reliable. The staff I worked with throughout this project were very professional They took the time to explain how the system works and any issues that I may have going forward.

Previously was with Vector Security and contacted Vector to see if the system was available in Avon Lake. Tonii did a great job in assessing what the home needed. Jeremy did an excellent job installing the system and explaining the intricacies of the system.

I have had Vector now for about 1 year. Rick, my rep did an amazing job spec'ing out my system and Jeremy did an impeccable job installing it. I love my system. My wife loved the system. Then one day, some door to door salesman came and tried to sell me on their product. I caved. BIG MISTAKE! They had no idea the depth and trouble Rick and Jeremy went through in designing the system. I have standard door and window security plus a bunch of very cool home automation tech. I cancelled the "Roving Gypsies" door to door salesman "System" that their tech couldn't get to work and came crawling back to Vector.

I was referred to Vector by a friend of mines. I was very pleased with my sales appointment. My Sales rep out of Mansfield, Kevin, was very knowledgeable, and did a great job making me feel comfortable with the system we designed. In fact, I canceled the appointments I had with 2 other companies, and just went with Vector. I am very pleased!

I've had Vector for 8 years. Only two faults. This is the first that required on-site assistance. Very impressed. I think I would be able to confidently recommend Vector Security to anyone who asked me about the service and its options.

I realized that we were missing an invoice. I contacted Lynn and she quickly located the invoices and sent them right over. She was also able to update some account information to prevent this from happening again. Customer service was quick and efficient. Thanks Lynn!

AJ was fantastic! He was on time, neat in appearance, and very polite. He checked our system thoroughly, and fixed everything professionally. I will be recommending Vector to my friends based on our experience today. I will also be emailing AJ some referrals! Great experience!

I work in the accounting department of one of your accounts and I called with a question regarding some open invoices. Adele was very helpful and professional. We have had Vector Security for many years, I deal with many vendor accounts and she was a pleasure to work with today.

Had extremely fantastic experience with your employee Agata **. I needed to update my emergency contact list hand have a letter stating I have an active alarm system and that it has been registered with the Sheriff's department. She was very helpful and took care of my issue promptly and communicated immediately once done.

I thought the presentation and the options for this system was good. The installment date came and although the mechanisms for the doors and lamp were installed they were missing the doorbell camera. It's been about 2 or more months and I still don't have my doorbell camera. I like to have what I pay for and right now I'm not too much of a happy customer.

I went with a company whose brand I can trust. I appreciate the quickness with which the technician came out and the helpfulness the customer service representative provided. All in all, I am very happy with my experiences with Vector. This technician in particular was friendly and knowledgeable and didn’t mind my many questions.

The quality, service, and professionalism are great. The technician arrived promptly and was able to correct the issue on the first try. No runaround or pressure was placed for services not needed or required. Very satisfied with the service.

We chose Vector upon the recommendation of friends. We wanted a company that we can depend on. We also wanted to be sure that our property was secured by the best whether we are home or away, and during our research Vector was highly recommended.

We selected Vector Security due to good service referral by a friend. Installation went great and the product delivered like it was explained. We had no issues over the past several years. Building a new home and will call Vector for service upon completion.

I had a Monitronics System and Vector 'took over' my account. I received a card in the mail for a system update. I called to make an appointment and had one promptly scheduled. My technician Jeff was an excellent technician. He was very accommodating, polite, and knowledgeable in his work. Jeff answered all of my questions in a patient, pleasant, and very professional manner. He worked quietly and efficiently, taking care to be very neat and precise in all of his work!

I chose Vector because of its great reputation and also because you had a the up to date technology available. Rich and Derek were so helpful and installed my system quickly. Rich explained the whole process with me and even went the extra step to look over the website with me and help me get all set up! Overall very positive experience.

Rigel was amazing. He was so patient, he was funny and calmed my nerves with living by myself! I forgot to put my puppy away and he was friendly and gave me time to put him away. Thank you so much Rigel!!!

Steve ** came out today and was very knowledgeable, professional and courteous. He was able to move our hard-wired system to another location in a couple of hours. He provided wonderful service and I am very pleased that he was our technician.

I had Vector in my other house and installed the service in my newly built house. I have been pleased with the service and the attention to customer service after the sell of the system. Vector has been responsive to my request to change defective camera. Technicians have been friendly and professional.

My experience with Christina or Tina has always been very pleasant and professional. She always replies to any request in a timely manner. I cannot think of any negative comments. Once again very pleasant experience.

As a police. Officer. I have found your company to be very reliable in the past. All of your staff was very easy to work with. I love the new equipment that was installed. The price for the service was inline with your competitors. The installer was great. Good man.

I just relocated to a new home in other part of the state and had used another alarm system provider in the past and recall seeing many people between the old neighborhood and now the new neighborhood with Vector Security signs affront their homes or property. Figured it must be something good going in with that and decided to give vector security a try as well.

Switched from ADT based on performing cost comparisons. Did a quote with Stacy and was pleased with everything he showed me. RIGEL arrived on time and is very knowledgeable on the equipment and features provided. I am currently pleased with the services provided.

Vector Security came out to reinstall a system in my townhouse. Peter was early, prepared, and very professional. He did a good job of explaining to me what he was doing and was very polite. I appreciate the service and feel much more comfortable with the Vector Security system installed in my home! Thank you so much Peter and the rest of the Vector Security team!

Today was the day I had Vector come out to install one of two systems at my house. Vector sent out Anthony and George two wonderful Techs. They were so nice. The did a great job installing my new system. Can't wait to have them back for other house.

Vector Security offered a good value for our video and automation powered security system. I like the indoor camera and power deadbolt lock. They replaced my control panel and keypad and used a cell device instead of a phone line. I will recommend Vector Security.

Very pleased with Vector in Washington, D.C. Roger ** there suggested I contact David **. Arnaldo did an excellent job installing my system and helping me with questions. He's smart, knows his job and knows how to deal with customers.

Erica displayed excellent customer service skills. She even went the extra mile and called me after our conversation. My issues were resolved on the first call. Very thorough. I would recommend and actually have recommended Vector to family and friends. I have 3 separate accounts.

We chose Vector because they were recommended by a family member and when we checked out other competitors they were the most affordable for the services we received. The installer was knowledgeable and very helpful. He included me on decisions to ensure they were aesthetically pleasing.

She sent me my smoke alarm installation certificate when promised. Professional and courteous, too. Wish I got this kind of help all the time. Keep her, promote her. Whatever you do don’t let her go. Thanks Agatha. Hope you get to help me again. Great customer service. What else is there to say?

I've been a customer of Vector for 10 years and really have had no issues. However, recently I called to inquire about upgrading my system due to phone line issues and a desire to switch the communication to cellular. I was pressed for time as I'll be away for 3 weeks without the monitoring service working. The original sales rep I was assigned to left the company and my request fell thru the cracks for about 3 weeks... Scott called and visited my house the next day and get everything straightened out. My system upgrade is scheduled for tomorrow, before I leave! Very grateful for Scott's expertise and Harley's ability to expedite the work I needed done.

We have had Vector Security since 2011 and we are very happy with the service that they have provided. We have rarely had to have a technician come out, but when we have, they have always been on time and very helpful. Even if we move some day, we will continue to use Vector!

Same system as was is before. Very happy with it. All windows and doors were done. Every service technician who came out was very good. The interactive service with the phone app is very convenient when we travel. The notifications and the ability to remotely arm and disarm the keypad are a big plus.

The install time of the upgrade was shorter than anticipated. And the technician did a great job explaining the upgraded wireless system. The upgrade appears to be family friendly and my family will surely appreciate the ease of use. New and improved technology never felt so good. Who knows, I may consider adding more features in the near future.

Vector agent was very thorough. He explained the updates and advantages of going wireless when we asked. He called prior to arrival and was efficient. A+++ service. Great job, Terry. Good value, explained new updates. Took care of yard signs, door stickers, tested system. Worked great.

We choose Vector because we had used them at our previous house in Pennsylvania and it was offered through our builder in Delaware. Everyone we have dealt with at Vector has been excellent to deal with. Today I recommended my daughter and neighbor to Vector.

I've been with Vector for almost 15 years and the experience has been outstanding!!! The customer service is excellent, the service technicians are excellent. I would recommend Vector Security to anyone. Today I had a technician come out and replace my smoke and door sensor and he was great!

I have been with the same alarm company for many years. The technicians have always been polite and very knowledgeable about their job. I was unsure if things would change when Vector bought out my local company but I stayed because of the many different offers Vector has to offer. I'm very pleased with the service so far and was glad to see familiar faces on me latest service call. Keep up the good work!

Latasha ** is the best, she does great job with customer service. She needs a raise and a promotion, very efficient, displays plenty of professional demeanor, very helpful, very kind and polite. A very nice person that likes her job.

The team of John and Rich made this install so easy and pleasant. Was well worth the security. I enjoyed talking to both and the had everything done in my job crunch for me to get to work. I would recommend this to anyone looking for great service and knowledgeable staff for security.

My father in law recommended Vector Security as we were not satisfied with our previous security company. The experience thus far has been excellent. From the sales to the install, it has been incredibly easy and efficient. The salesperson, Aziz **, was very prompt when I called him about switching companies. He came out that day. The install was completed by Peter **, he arrived on time, was very friendly and professional. He completed the entire install and walked me through the website and app. I feel confident I know exactly how to use the system and I greatly appreciate the attention that has been given to ensuring this is the case.

Excellent service! Great information provided on services and devices! Love the overall value provided! Will highly recommend a friend to sign up and use Vector security services! I was extremely satisfied with the technician and how quickly he worked on resolving the issue with the sensors!

My technician, Ray, provided me with excellent service. He was on time and resolved my issue within a timely matter. He answered all of my questions and gave me preventative steps to take in the future if I have any problems.

Annual inspection of security system. Nick arrived on time, completed service thoroughly and very helpful explaining all that he did for me to understand today’s service. Our security system is exceptional and monitoring team is always helpful when alarms sounds. Nick helped explain all the features today of our system. I appreciated the time and effort he spent today to help educate me even more.

Mutual business, from the Ashtabula County Business Exchange. The technician was very friendly and did a very good thorough job. He did a very good job explaining how to use the system and all of its features. We are very pleased with the service so far, we are excited to see how it all works!

Chuck installed a new alarm system with a cell communicator along with a doorbell camera and 2 exterior camera. I have referred my sister to Vector and am very satisfied with my alarm and surveillance system. Vector even made a second trip at charge so my husband could be home for our dog. Thank you, Vector.

I chose Vector because of the ability to remotely access my store locations. The price was also with in the budget. The service was also exactly what my company was looking for. My tech was great and made this whole process very simple.

Had never even heard nothing about vector alarm. We used to have another security alarm we was at the mall in Goldsboro and had put our name in a box to win a lawn tractor and when they call the names we didn't win the tractor instead we won a security alarm for the house. A fellow here in town put the alarm in and later on the vector people took it over for service work.

Chose Vector because had a Vector system at previous home. Not always satisfied with the telephone service; however, the technician is GREAT! We are always happy to see Tim when he comes to service our system. Tim is professional, polite and helpful when we have any questions or concerns.

I choose like to security because of the good ratings. The attendant came with very good, attentive, very well mannered. They came quickly, more quickly than I expected. Thank you so much Vector. Thank you. Thank you. Thank you. I will tell my friends.

Give Agata excellent rating. Very helpful and followed through. Our system works great. No problems. Thanks for keeping us safe. Our whole community uses Vector and we never hear any complaints. I would recommend that other communities also sign up to use them. I think you got the idea that I am very pleased.

I’ve had Vector Security since we bought the house 23 yrs ago. Jerry & Terry did a fabulous job. Their professionalism goes above & beyond. The two technicians were personable, friendly, and thorough. I would say with all the customer service I had, those 2 are among the best, in my opinion!

The technician was great, but the customer service dept. scheduled him to come very early in the AM, knowing that this is a business and doesn't open until 10. The voicemail that I got about the tech missing me, since I was closed, was a little snarky and she spoke so fast I couldn't hear the callback number. When I called I sat on hold for at least 15 minutes and then got disconnected, after hearing what sounded like an open phone with people just talking to each other. Luckily the tech was able to come back.

I chose Vector because I felt with Vector in the past and they were a very good company. The technicians were always polite and professional. My technician today was very professional as well as patient. I am very happy with Vector's service today.

I've been a Vector Security customer for over 10 years and this was one of the best choices I made to keep my family safe. I've had other companies call and offer me free service and better up to date equipment but I'm happy with the service I received from Vector. I always say, "If it's not broken I'm not planning on fixing it" unless the quality of service changes for the worse.

Excellent customer service and a pleasure to work with. Answered all my questions and concerns, tested my alarm and did a great job. Customer service is key to all my decisions for an alarm system and Lynn did a great job and would call her again if I have any more problems, thanks.

I received a new alarm system from Vector security. I really like to appliance module to turn my lamp on and off. I have all my windows and doors protected along with a fire detector, glass break sensor and motion detector. I will recommend Vector to friends and family.

I asked for a letter confirming monitoring for my insurance company. For whatever reason I was not able to receive the letter via my aol account. The ladies tried several times and today I got what I needed through a second email address. The ladies were as nice as could be when I called again and emailed my request. They tried and tried until it was finally done. Great service, wonderful attitude, very helpful.

Dealt with them in the past and I liked what their equipment & installation on my garage/second residential property. Vector also services our commercial account, MedExpress. This installation is for our personal residence.

Sensor became sensitive a few weeks ago and had to have it serviced. Rich was great. He was efficient and helped me understand the possible problems with the sensor. He corrected the problem without having to change the sensor, but if it continues, I will have to replace it.

We at first had another security alarm in the house for a long time. When the monthly bill just kept going up higher we shopped around for a better deal. We had gotten an alarm system put in by a local alarm company that eventually became a part of a Vector alarm group. That's basically how we ended up with Vector.

We chose Vector because of the great deals on products and services offered. We also didn't need a phone line for your service. Dealing with the staff has been a pleasant experience for the most part. We had an initial issue with monitoring not recognizing our verbal password.

We got the alarm after there had been some people breaking into homes in the area. The alarm was put in by a local company in the area that did contract security alarm work under Vector Security alarm name. We happy with the alarm just sometimes it gets a little finicky with a contact sensor. It sometimes makes the alarm panel beep steady when a contact housing cover isn't all the way closed on properly.

The wiring looks like a first grader performed the install. The technician pulled the existing phone line and it is taped together. Very disappointed in the way it looks. Should have going with a wireless system. The technician was very nice and knowledgeable, however the quality of the install is sub par where the connection starts. I've been too busy to call about it.

Well reliable company? I've had Vector since 2015. Very reliable and very efficient. We have burglar and fire devices. The service department is great and available to answer my questions, I would highly recommend. The customer care people are professional and friendly.

Vector Security technicians were very nice and knowledgeable about the new alarm system they installed. We received a doorbell camera and two new keypads. I will recommend Vector to friends and family. They even gave me a new yard sign without me asking.

Service performed by Rich was outstanding. He is professional, competent, & job was completed in a timely fashion. He informed me about features including winterizing my home, preventing pipes from freezing, flood sensors, key reset services. These items were appreciated. Rich was very knowledgeable & answered all of my questions. Excellent service by Rich.

Had vector for many years. Very glad that our tech Chris comes out to service us. Knowledgeable, professional and always helpful. We are very happy with our Vector experience and have been for many years and hope to keep getting their quality service.

My brother first had the system installed for me. I have had very good experience with the system. I always get fast responses when I have had alarms go off and patience when I have called with questions. My tech, Jeff arrived in a very timely manner, was very courteous, kept me apprised as to what my phone failure meant and worked on correcting the problem. This is the first time have had the system evaluated and appreciate the service very much.

Had what we were told was state of the art installed in our home in January of 2015. This wall unit has malfunctioned THREE TIMES! This time we insisted on a brand new unit... CUSTOMER SERVICE??? I don't think so!!! Have been a customer since before it was Vector... Would like to be treated like a VALUED customer!

Your service rep was phenomenal! He explained everything and answered all of my questions. He was very patient with me and made sure I understood all of the perks with the alarm system. He is someone I love working with and someone I trust. You have a great representative in him! I hope you have many more like him because if you do you will have many satisfied customers.

Testing everything was prompt, courteous. Called before he came. Went over everything. Was awesome to my dog. Very thorough. Didn’t take up a whole lot of my time. Gave me his card and phone card in case alarm goes off. I felt very comfortable and hope I can have a relationship with Vector. I appreciate the free test so that I can feel safe in my home.

My interactions with the staff very very pleasant and helpful. Both technicians that performed our service were helpful and explained each step of their process. No mess was left behind. Despite the faulty equipment that caused our false alarms, the steps taken to remedy the issue were handled professionally and smoothly. Great experience.

Jason provided excellent service with a smile and answered our questions intelligently. Great technician and great guy. Also, got wonderful help from Tracy ** in the office. I sense you are too understaffed since it took a long time to get through on telephone and to get service scheduled. I'm not sure I could recommend your services until you get more staff and reduce our customer wait times.

I have had Vector for over 16 years and I originally went with them because I was friends with one of the employees that worked for them. I knew Tim would take care of me. I sometimes have some communication issues with customer service but anytime that Tim or Mike have come out to take care of my system I have been very pleased with it. I have recommended Vector to neighbors and friends.

I chose Vector Security when my sister recommended me to the company. I've had an excellent experience with the company. I was at church two times when I had a break-in. The Vector called my cell phone and the police were at my house before I got back. The alarm and police acted so quickly that the burglars were not able to take anything. I would recommend Vector Security to anyone.

I chose you guys 25 years ago and have always had great service. Rich ** was very professional and thorough. He got right down to it and fix the problem. Afterwards he explained to me how to use my system and taught me features about my system I never knew I had. He took the time to explain to me what all the new wireless services were about. What a great asset he is. Thank You!

Contact Vector with a panel alarm. Contacted your service department and Danielle ** answered the call. She was able to find the problem and we corrected the reason for the alarm. The next problem was the panel continued to beep. Danielle followed up with one option and when that did not work she walked us through the panel that silenced the panel.

Currently use Vector, added services for a newly acquired warehouse. Overall we are VERY pleased with Vector. All steps of the installation were communicated and executed promptly, Rick was very informative and professional. Would highly recommend Vector in the future for business and personal use.

Vector has been a dependable Security company for me providing the level of service expected. Vector has been efficient in providing the service and attention expected. I appreciate being notified when necessary and the notification when my alarm is tripped.

From the original salesman, through the installers, phone calls and many service calls, I’ve encountered everything positive about Vector. Thank you for being such a reputable and reliable company. I’m glad that I’ve never had an emergency but the few times there has been a mistake on my part, it’s been resolved through vector and the police department of Virginia Beach with efficiency and without any problem. Thank you.

Ivan was extremely helpful and knowledgeable. He evaluated my entire system and was extremely thorough. I had many questions for Ivan and he answered each and everyone with much detail. He explained to me how my security system works so if any certain code appears on my security panel I will know exactly what to do.

Ed the salesman was terrific. He was patient & helpful throughout the entire process. He explained options and pricing well. Matt the tech was meticulous in our home for the installation. Took the time to go over exact placement for each device. Would definitely recommend Vector to others.

We previously had Vector Security and decided to go with them again because of the knowledgeable staff who work for them. From getting a quote, to the installer, the job was very professionally completed. Chris, our installer was very polite and answered all of our questions. He offered suggestions as to location of fire alarms, etc. and was accommodating when we changed one of them around. He took time to explain all the functions of the alarm system in detail and made sure we were comfortable with the system before he left. Cleaned up all the work areas also. A great experience.

I chose Vector Security because I heard good things about the company from friends and family. The sales guy did a good job selling the system and was very nice. The install went well and the installer explained everything very well. He was very kind and patient. I am very happy.

My RN/Manager was on vacation when we had a fire alert. Due to fact I'm unfamiliar with Vector, Jennifer & your customer service staff & even your after hour staff walked me through each step. I appreciated their guidance. They were very professional & knowledgeable on the issue at hand.

Vector Security bought Security Associates which was our prior security company. I have had no issues until recently with one of our sensors and constant beeping from control panel. I have no other issues with company. I don’t have anything else to say about your company. It hasn’t been that long since Security associates sold to your company

We have been with Vector Security for many years. Our technician Carl **, has also been servicing us for many years. Carl is always prompt, courteous and my husband and I are fortunate to have someone as attentive to our needs as Carl. We trust him to be straightforward and give us his best advice based on his many years of knowledge and experience in this industry which is hard to find today. Thank you!!

Vector Security was chosen for our church due to the lower pricing compared to other companies. In addition, my mother was receiving service from Vector as well. Staff for Vector security has been very professional and friendly on the two visits we've had to call them to our facility.

I have been a customer of vector for many years. I am very satisfied with the service I have received. Frank was very knowledgeable in explaining the camera setup. Greg was an exceptional service man. Very considerate of my home when making the installations of the cameras. He was also a pleasant person! :)

We have been with Vector even before with Certified Security. LATELY, there have been issues with signal reaching the monitoring stations. Nicole has been very helpful with my telephone questions and with scheduling technician visits. We are however concerned with the transmission of our signals to the monitoring stations not reaching them.

We inherited Vector Security when you bought out our company, Security Associates. We have not had a major problem until this one. When our system went out before we called and you would fix it. This is the first time we have had a representative come to our house. We have been very pleased with Jonathan. He has been very thorough and professional. We are pleased with the service but not happy about needing a new system costing so much money. You have a great employee with Jonathan.

I moved from Baton Rouge to Mandeville and Vector provided a basic mover's Security kit at no charge. I purchased additional devices that protect my home as well. I will recommend Vector Security to my friends and family. The installation was professional and clean.

I already have Vector I just called to get a copy of my certificate of having security and spoke with AGATA ** - SHE WAS 150 PERCENT HELPFUL. What a please that I reached her on the phone. You are lucky she works there.

I had the pleasure of meeting your Vector tech, Scott, today. He was extremely knowledgeable, friendly and professional. He offered to add things to my account to make it easier to navigate. He was very thorough and detailed. He was able to diagnose what he suspected to be wrong. He was correct and fixed everything. I would recommend him to anyone because of his knowledge and friendliness. He is an asset to Vector.

I chose Vector Security from the recommendation of a neighbor and I have been very pleased with the installation and the service going forward. Today's service call was very professional and all issues were taken care of and all my questions were answered!!

The installation went well. Although it took all day, the tech was very informative about everything he was doing. From the security systems, the contacts on the Windows and doors, and the cameras. I am looking forward to see how everything functions.

I used Vector when the house was built and continued with it because of the deal I received with Mickey. Roger was very helpful and professional. He showed me and my wife on the new system and explained how it all works.

We chose ended up going with Vector because the house we just moved into had an existing system and now I’m very happy that we went with you guys! The salesman and installer were both professional but yet down to earth and answered all of my questions! Thank you for your services!

Agata ** is your best employee by far!!!! She is SO friendly and helpful! She goes out of her way to provide excellent customer service. I wish all your employees were as helpful as she is. She is very professional also.

I have used your services for a very long time and always find every single person affiliated with you both professional, highly competent and extremely kind. Every service call has taken care of problems large and small. You make this old lady feel safe!.

Torrence ** called first and showed up on time figured out the problem quickly had parts for the job on truck fixed it in a efficient manner. I would recommend Vector Security to my family and friends and neighbors if they're looking for a good customer experience.

John the tech showed up on time, did the whole job and was pleasant to work with. Thank you for sending him. There was no charge for the visit. John also gave good support from service desk with list of zones and locations.

Emily ** and Trey ** were very helpful. Both were very quick to respond to my email and I felt like they sincerely cared about my concerns with the outstanding invoice. Customer service like this is the reason I have my home and business security with Vector Security.

We decided to do an upgrade of our system as it was over 17 years old and we chose Vector because they had purchased our previous company. Chris came out and answered all my questions and was not pushy on trying to sell me something that I didn't want and Mike the installer called ahead of time to let me know he was on his way to me and showed up earlier then expected. We would gladly refer Vector to our friends.

Tech was on time, gave good advice, got my future plans for security, tech took care of extra sensors that showed up today and not on the original order with no hesitation. Tech did a good job in record time.

My family has all used Vector for years. The experience has always been easy and smooth. We feel that our home is safer with the system as well. Kevin makes changes smoother and easy without feeling like you are being a bother.

Mr. ** arrived on time, before entering my house introduced himself and showed ID to identify himself. He was very personal and friendly. He asked questions what problems I was having which was already noted. Mr. ** immediately did the job and was very efficient and confident in doing the job.

I needed to add a new user and could not figure out how to do it as it has been years since we added anyone. Michelle ** was great. She walked me through the process and made sure the new code worked.

I chose Vector because of their reputation. I’ve been very satisfied with their service and customer support. However, I would have liked to have all of my old-style sensors replaced as a preventive measure since they seem to be failing gradually, one at a time.

The home had a burglary within the first year of moving into it where someone had kicked down the front door. We immediately called for security for the home and a local Vector contractor was able to come out the next day. Been happy with the Vector alarm for many years and just updated to a new model today.

I choose Vector Security because of the young lady by the name of Shannon at the Tallahassee, Florida branch. She was very pleasant and knowledgeable. She would always inform me of the upcoming deal that would significantly affect me for the good.

I chose Vector Security because they have provided me with excellent customer service for over a decade or more. Mr. Tommy ** provided me with the best/utmost customer service at 110 percent. He is very professional and respectful of the client's home. He answered all of my questions with a great attitude. He cleaned up behind himself and left my home in great condition. Please continue to hire more employees like himself.

Why my contract is with Vector Security and I’m very pleased with their service. My technician Ray did an excellent job at getting my doors fixed. He was very polite and professional and resolved my issue within a timely matter.

Ms Latasha ** was very helpful with this process. She explained the process and provided the proper paperwork and procedure to perform the cancellation. She also responded back to me when she received the proper paperwork and notified me that the process was complete.

I chose Vector Security because my parents and sister have been using them for many years and have been very happy with their service. I had the system installed one week ago and the service rep was very thorough with setting it up and explaining how to use it. I had one additional key fob needed to set up and the service rep was both punctual and helpful.

Malik Returned to my home to demo my system and he did a great job, he made sure I had everything down and had a full understanding of the system. He also provided me with his number in case I ever need assistance. Overall Vector has done well by me.

Torrence called in before his arrival time and was very accomodating on meeting my arrival time. He arrived when he advised he would be here. Very professional by showing his badge and addressing me by name. He came in and took a look at what was going on with system and told me everything he would be doing. When he walked in and out he let me know he was coming back in the door. I asked for him to replace a sensor and it was no problem for home to do so. Torrence was very friendly and professional. You can send him to my home anytime!!!! He is a great asset to your company!!! Thanks Torrence.

My installers Josh and Jeremy were right on time and got me installed quickly, professionally, and efficiently! I got the interior camera and the exterior camera and they work great! The touchscreen security system is also very nice! Very pleased with Vector Security so far!!!

Just wanna say thank you again to Vector Security for the great service and installation on my new camera. Anthony did a great job on installing my hi-vision camera. Anthony is always clean, neat and very professional. I also ask him if he could move a camera and he did it with no problem. Thank you Anthony for a Great Job!!!

Great customer service. I only had a minor issue with the system after installation and they helped us resolve it without hassle and have had no problems since. Best part was the touchscreen interface which replaces the older style button pad, it was simple and clean and provides useful information. Highly recommended.

Check basement door sensor - Tech called and arrived on time. He was knowledgeable and was able to fix the problem in a timely manner. Very satisfied with service to date. He also provided additional training in working the keypad. Will continue to use Vector Security systems.

Vector Security offered my a good deal on my new alarm system. I received three new keypads and a cell communicator. The sales and installation guys were nice. Now I can cancel my telephone land line. I recommend Vector to my neighbors.

Service person (Cesar) was very competent. I am very satisfied with the work he did. l would definitely recommend the company to any of my friends. The work that was done was completed in a timely fashion and Cesar was very neat and polite.

Chris was on time, actually early, and quick to fix the issue. He was very helpful explaining the new wall unit and then we set up the app on my phone and Online. Excellent work and would recommend him to anyone.

Your service technician Rich ** was fabulous. He was very thorough in explaining our problem and helping us resolve our issues. He also took the time to explain to us how video cameras could enhance our security. He will have a sales team member contact us for this camera upgrade.

He was very nice and thorough. I am very pleased. He came on time. He installed all my windows and doors. I will recommend Vector to family, friends, and neighbors. Thank you. Please all me as I will say it live on the phone, very pleased.

We initially switched alarm companies two weeks ago because of billing issues. Vector was able to use our original alarm panel to activate service with them. After that, we had a trouble issue with the panel. Vector came at no charge to make the adjustment to the alarm. We are very happy.

Chris was exceptional in his work ethics. He was professions, friendly, and most helpful in setting up my system. He was neat in his appearance and just as neat in cleaning up the work areas. He took the time to explain the system to me and made sure I understood everything before he left. I would highly recommend that you give Chris a raise for his fantastic and wonderful job!!!

We chose Vector because we already had them in one of our other houses for 9 years and was happy with the service there. We are happy with the notifications we get when we have an alarm or issue with one of our systems. Vector is quick to respond whenever there is an issue.

Vector Security has resolved all of my issues. Lynn ** is an excellent employee and she should be recognized as such. I would recommend Vector Security to friends and family. They are an outstanding company and were excellent last year after the hurricane.

Nicole was very helpful in assisting me in changing the account details and name on the account after my mother passed away. She was diligent in following up, cordial and polite over the phone, making everything easy to accomplish. I appreciate the help she offered in this matter.

I am very dissatisfied with vector security service. I agreed to pay my bill on time for service. I have paid now going on 5 years now, because that is the contract that I signed. But service has not been provided except for about the 1st year. My alarm quit working, so when I called about service, I was told that I would have to upgrade my system and sign another contract to get service that would work. My daughter made several attempts to contact and work out service or to discontinue contact. She was told that I had to pay for the 5 years and would have to upgrade my system.

I was introduced to Frank ** through a mutual party and Vector was one of four companies I received quotes from. Through the process it was realized that Vector had superior pricing as well as service connected with their products. I then had the pleasure of meeting Greg and Gary during the install of the alarm system and found them to be extremely polite and professional. The installation was seamless and I cannot wait for them to return and complete the camera install!!

The service call went great. The technician was friendly, thorough and helpful. He was knowledgeable, and I would recommend him to friends and family. He replaced the item that had the issue and convinced me to add on a few more items that will make our home even safer.

The install was fine, but I believe I should have gotten more equipment. I was thinking that I would have to pay extra for more sensors than what I already had since I moved from a 2 story box house to a ranch style home with more windows so I didn't include all windows in the new house when I gave info for the future installation. Only after I gave the info, a few days later, I was told if I signed another 5 year contract, there wouldn't be a charge for the equipment. I hope to hear from someone soon on this matter.

Latasha ** assisted me with cancellation of alarm monitoring (due to moving). She responded to my emails quickly, and was very helpful and informative on the phone. I was with Vector for over 5 years, and it has worked without a problem.

Positive experiences with Vector in the past. Very professional installation. High comfort level with staff and hardware. Kevin is a credit to your organization! Ben sorted through our questions quickly and specked what seems to be exactly what we are looking for. Hopefully it will provide solid service for many years.

We chose Vector due to their good name around the beach area. They have always been a strong company for people with second homes and businesses. The installer was very efficient at the install and demonstrated the system to us well. I would recommend anyone looking for security to pick Vector!

We have been Vector Security customers for 26 years and our system needed to be replaced. From beginning to end the experience was professional and competent. Fran, the branch manager answered many questions before the work started and called to follow up when the work was completed. Jared coordinated the work by walking though the process (and our house) with me and explained what the update would entail and ordered the new equipment. Derek who was intelligent, personable and professional installed our new system. John even stopped by in between jobs to see if he could assist Derek. When I called for tech support with questions Matthew walked me through the new system and took time to answers my questions. Most professional work and all caring people. That's what I call great service.

I chose Vector because it is affordable and reliable. They are good about notifying us of issues. The monthly bills are reasonable. My only request would be that the time frame for visits is less than 4 hours. Abayomi was good about calling us on his way and notifying us that there was traffic.

Highly recommended by friend who has the system. Has had system and been very satisfied. Greg the sales representative was outstanding as well as Rigel the installer. Couldn't be more satisfied with the installation. Look forward to having the security of a Vector system.