Vector Security Reviews

Ethan showed on time. Courteous. Knowledgeable. Wore footies in my home. When asked he knew answers or where to find them. I am pleased with the system I received. I would recommend him and the system to others. I’m very happy with my service and I love everything Vector does to protect my family.

I chose Vector because it was highly recommended by a friend. I I've had it more than 10 years and have been very satisfied with the service and the monitoring. The servicemen have always been on time and very courteous.

AJ was super great, professional, and on time. He was very pleasant and even recommended changing placement of one of my sensors for increased security. I have been a customer for almost 5 years and have been happy since day 1!

The building had Vector Security before but it wasn’t active and I had a break in and had a lot of damage to my building. I decided to active and upgrade the original system. Devin was my installation technician, he showed up on time, showed me how to use my system. I’m very happy.

Our family has been with Vector Security for about 35 years. We have always been happy with the service so we did not feel the need to change companies. Mike was at our house today and did a wonderful job. He is currently working with us to get a system upgrade.

We chose Vector because a local monitoring station was a priority for us. Since then we are consistently impressed by the quality of service provided by our regular technician who maintains our home system. Vector’s support system is organized and so knowledgeable. Vector has been our security provider since 1999 and have never been disappointed.

Vector was recommended by a friend whom has had the service for 10 years and said I should try them. I have had the best customer service with my technician and I often have the same tech so that a plus to see a familiar face.

Vector is the preferred provider for GL Homes in our community. We chose Vector as this was the company linked with all of our other capabilities. I also liked the future expandability potential with the option of adding more monitoring items.

Ethan the service technician today. He made the installation very easy and professional. He made it very easy for me as a senior citizen for understanding the products and very helpful with the location of the equipment to get the best use for them. He came in to my home with a smile on his face and a positive attitude and a sweeper so I knew he was going to clean up when he got done. And my home was very clean after he got done working. I’m a very satisfied Vector customer. Thanks again Ethan.

I am very pleased with the exceptional service provided on our recent Security System installation. Gary and Curtis did an unbelievable job in completing the installation on time, even though they were short handed for the job. They were courteous and very helpful in explaining how the new system works and how to customize the settings on the app. We have been very pleased with Vector over the years and look forward to our continued relationship.

Matt and Ed came and installed my service and were on time and very professional. They made the whole process a breeze and helped me understand the new system! They went above and beyond and I would recommend them to anyone!

We had a prior alarm system in the home and decided to move to Vector when that company went out of business. We have recommended Vector to neighbors over the years. We have had several service men here over the years and we haven’t had any issues.

I have been very happy with that to Security. All the employees seem to be very knowledgeable, friendly and have been able to take care of any issues that I've had with my alarm system. I was pleased with the installation. I've been please with the service. I would definitely recommend Vector Security to family member or friend.

Had great installer. Was very professional. Showed me everything about system and services and very professional and knowledgeable. Would highly recommend him and Vector Security to anyone who is looking for a new home or office system. The system is very easy to use.

My technician was on time and he made sure I had it down before he left. He Mr ** was very patient with me. Why I learned to work the panel. Ms. ** was so nice. She was a delight to work with. She came over to my house and stayed until Mr ** was finish.

It Was very good. We have removed our system from a building we rent. I will use Vector if. We rent or build a. New building again. The service technician who came out to our prorated did a very great job in taking care of our needs at this time.

We chose Vector Security because we were looking for an affordable security system with great response due to now having a baby. We were once Vector Security members and wanted to join again. Technology is up to date, great customer service, everyone is friendly and there to help.

Came with home. Technician was wonderful and did great work. Explained everything and went beyond to ensure we understood everything and made the transition easier to the new system since we decided to go digital. System is a lot easier to use than the older system that we have had for the past ten years. I would highly recommend this system for anyone who is thinking of upgrading.

I recently had Vector Security replace a system from any company, Jim came to do the job and was great! Jim replaced everything in a timely manner, and explained everything so I was able to understand Vector Security has been great to deal with and I would recommend this company to anyone!!

Nathan was exceptionally professional. He is as personable, intelligent and very patient individual. Nathan is an excellent representative for Vector Security. He is an asset to the organization. The salesman Frank did a good job in his presentation; he was not an aggressive individual. Vector Security has an excellent reputation.

This was a great experience. Steve was knowledgeable, thorough, and detail oriented. Thanks again for the opportunity and the new system. Will call Bill ** for any future needs and doorbell camera and outside cameras when we are ready for them.

Originally called in to another security alarm provider from a advertisement that showed on the television. Don't really recall on how the Vector alarm system came to be installed in the home however, the vector service techs and people from the monitoring service center have been excellent and when they call here to verify alarm status they speak like someone that we’ve known all our lives or more like a family friend. The interactions have been wonderful.

Service was great. Happy with equipment installed. I hear great things about Vector and look forward to becoming a long term customer. The service tech was very knowledgeable and helped me to better understand the equipment. Thank you for your service.

Brenda is great! It is a pleasure working with her. She took time to make sure I understood a lot about company culture and procedures. She makes sure you are prepared starting the job. Wonderful company to work for. Excellent security systems at a reasonable rate.

Love our Vector system. We recently moved and we were so happy that our vector system came with us. It add the most protection and comfort to our home and the service is wonderful. We could not be happier with the company and the service. The only way to go is vector.

Always a great job. These guys came to the house and did an awesome job setting me up making sure that my cameras work and giving me extra support for ongoing surveillance. My installer was Matt and my salesperson was Dave. These guys are top notch. I recommend Vector Security for all your security needs.

My neighborhood chose this. This experience was a good one and l would highly recommend Bill **. He did a good job explaining the system. I would really really really really recommend this company vector security. Their staff and technicians are very knowledgeable.

I was up in the air about staying with Vector because I had an ongoing communication problem and a technician was out several months back and spent several hours and was on able to fix the problem, he left here saying that he would send back an expert technician for this issue. I never heard back from vector so I had to call back again they sent Phil ** out who figured it out and had it fixed within 45 minutes. On top of that he took the time to look at my cameras and run some test showing that I had in adequate upload speed from my cable provider which was causing my cameras to delay coming up for me to view. Fantastic job from Phil, thank you.

I had ADT and I decided to switch over. Nicholas was very helpful with explaining to us. I would recommend anyone to switch over to Vector Security and I will recommend Nicholas. So far I like what I was explain to.

William is the name of the installer that installed my system today he did a great job. Showed up at the time he said that he would looking professional, took the time to explain the products that he was installing. He also looked over the house and the yard to see what angles would be best to put my camera to get the best use of it the really means a lot to me I know that was very time consuming but he was really patient and answered all the questions me and my wife had so glad that William is the installer that was sent out to do the job thanks job well done.

Terry, very knowledgeable of the Vector alarm system probably before he arrived at **. However, Terry, removed the existing battery and replaced it with a more updated battery and the technician checked all of the system sensors to make sure that the was accurate and performances probably. Therefore, Terry, was very professional and his workmanship also very friendly. Best Regards. Willie

Very great installer. He was very hands on and had lots of information about the security system. I was confident in his abilities to do a great job installing the equipment. He walked me through the application process on the phone and the different functions that it offered. He also demonstrated the correct way to use the door bell alarm and its functions. I have a better understanding of the alarm system and most of its functions entirely. He did a great job.

Vector Security has always done a great job for our facility. Lately it came to our attention that we was lacking a fire alarm inspection and also needed a sensitivity testing to be completed. Mr. Patrick ** was able to quickly respond to our situation and showed respect to our retired residents by giving everyone notice before sounding the horns and lights.

Curtis was on time, very pleasant and knowledgeable. Explained everything very well. We have been with Vector for nearly 30 years and have always like their service. That is why we chose to upgrade. Would highly recommend. Salesmen Frank ** was nice to work with.

Terry was very nice and thorough with his service call today. He called to give plenty of notice for when he was to arrive. He was able to fix our issues and replace multiple batteries. He also helped with the use of the Alarm.com app for future use. Overall I would recommend Terry from Vector to friends.

OK Jerry come in and he did a wonderful job. He said to system up, he showed me how to work everything and in the hub just did a marvelous job. Real happy with the system. I really like the phone app part of it where I can arm it or disarm it from the phone in the really really do like that show. But anyway thank y’all so much for your service and Susan also did a great job with explaining everything to me on how everything was going to work and everything so once again we thank you loop. Thank you for your service. Appreciate it. Appreciate y’all. Very much like it.

I chose Vector because my neighbors used them and highly recommended them for service and features. The installation was flawless. I have needed service only a few times in the time years I have had Vector and each time was exceptional.

Ms. Latosha ** was very professional and very helpful. I had a Great experience. KEEP UP THE GREAT WORK. THANKS. Ms. ** has always been courteous and respectful every time she has spoken with me, I think she’s going to do a great job with all of her customers.

Dave and Omar did a great job getting the panic button installed at the front desk. They were on time and very professional. Also they set up a door to be a 24 hour a day alarm to stop people from leaving.

I decided to update my security system. I did some research online. Found out that Vector Security ConsumerAffairs reviews were very positive. Jim sold me the system, he did great! Then Aaron came out and did the work, what a professional installation and work man. I couldn't be happier!!!

Seemed very reliable. Only company we found that had a reasonable price for us as we are new home owners. Easy to communicate with in the initial introduction. Ryan was great and easy to work with. Showed me how to use everything and was amazing!

Installer did a fabulous job explaining services, installed cameras and lock and showed us how to use the app the lock and the alarm. Installed camera in location of our choice neatly and professionally. We would recommend Vector service to our neighbors and friends and family.

We were extremely satisfied with our recent visit/upgrade. It was evident from the start that our installer "Jim" was by far the most experienced, respectful and customer sensitive technician. "Jim" went far beyond our expectations where he provided services we were not expecting. "Jim" explained the system in detail and addressed all of the questions we had and spent all the time we needed in learning our new system.

I had my Qolsys panel installed when I moved in to my new home in late March. I had no internet then so Vector sent out a tech to install my new video doorbell. Anthony was such a pleasure; he took the time to set it all up so I could view it from my phone or Keypad! I’m not very tech savvy, however he explained it so that I could easily access it and answer my door from anywhere!

Vector currently monitors all our sites. We needed to add CO detectors and I reached out to George. They scheduled it promptly and were very good at explaining what they were doing and keep the areas they were working in clean.

Met with at home show. Eli was prompt and professional with the installation. He was very patient in handling my particular requests and making the system work to my liking. It was very nice working with him. He did a great job!

Great service, recommended to everyone. Ed was right on time with appointment. Matt was perfect with install. Would recommend Vector to everyone. Have existing system at permanent residence and system is great. Never any worries with the system. Again overall very satisfied with Vector Security.

We own a business in Lufkin and have a business relationship with the Lufkin Branch of Vector. We had been considering an alarm system for our home and after discussing the options available with Art we decided that Vector was our best option. We are totally satisfied with our system and the way the installation went. Tony the technician was very professional and friendly. Good job Vector Lufkin.

Service call was handled promptly, on time. Very friendly and knowledgeable of the problem and how to fix it. Bob was efficient with time and resolved the issue in a professional manner. Customer service was very helpful to get a technician out in a timely fashion to solve the problem. All customer service encounters have been pleasant. Prior technicians have also been very knowledgeable and solve the problem at hand efficiently.

I am extremely pleased with my service. Ray ** impressed me with his knowledge and ability. I literally told him that he restored my faith in the human race. In this day and age it is difficult to find people who can actually FIX and or REPAIR. I am not easily impressed, but today I truly am impressed. Sincerely, Sue

Dealt with Vector Security for years. Kevin ** is the best!!! He has provided service to us for probably 20 years. When I call for service I tell them, "Please don't send anyone other than Kevin." He knows how to deal with anything that comes up and he knows my house. He is very professional and an expert. Highly recommend him.

The guys re-established my service. I had a window of 12-4 for service. They ran into issues and the guys stayed until all issues had been resolved. Very Thankful for the crew that showed up. I would recommend Vector Security to a friend in the future.

Service call for defective part. Ricky ** was professional and knowledgeable. I have been very pleased with my security system. I would recommend Vector Security to a friend or family member. All the employees seem to be very friendly And knowledgeable. I have been very pleased with Vector Security.

Our family chose Vector Security because of all the great things we heard. The technician was outstanding and extremely professional and knowledgeable. I would highly recommend Vector to all my friends and family. They truly take care of their customers.

AJ ** was the tech whom came out to my home today for the installation. He was extremely knowledgeable and also introduced me to new add-on products that Vector offers for my alarm system. I was kinda skeptical about Vector until AJ arrived.

I have had Vector Security for awhile now and have had no issues at all. I just had my cameras installed at the new building for my business and they cover everything I want to see. Overall it has been a great experience and the guys have been more than helpful and professional.

We scheduled the install and Curtis showed up and was great. Very friendly and very professional, he did a great job installing everything and he also did a great job explaining how to use the system and the app. We are very happy with Michelle too. She was the salesperson and she was very friendly and very helpful.

I have been a long-time customer of Vector Security in Lawrenceville, NJ, and recently ran into a problem with my telephone line and security system that would require an expensive upgrade to fix. I called Vector Security to complain, fully expecting to be brushed off, as so often happens with large companies. Instead, I was very pleasantly surprised to speak with Sandy in customer service, who genuinely sympathized with my position as a consumer, and quickly offered to try to help resolve my problem. As promised, Sandy called back the very next day with a solution that I am happy with. I think it's great that Vector has someone in customer service who made me feel valued as a customer, and who was so effective in solving my problem. Thank you!

We chose Vector Security because my husband uses them for other buildings and has always been pleased with their service. We also needed an update on our existing alarm and Vector was a good fit. They are prompt with returning phone calls and setting up service appointments.

Good service at a good price. Responsive, good maintenance with service contract. Technician was polite and thorough, very helpful. I asked him to take care of a few loose magnets and he had the parts available and was able to take care of it without issue. Great service!

The gentleman who installed the alarm was extremely helpful and did everything possible to make the process go smoothly. The salesmen weren’t as great. The first salesmen never showed up and the second one wasn’t willing to help us upgrade our home alarm without charging us even though we have been with Vector for over 10 years. We also just added the shop alarm so we are loyal customers with 2 separate systems. There should be some advantages to being loyal? Vector hasn’t shown me that...

I chose Vector due to the ads I saw on television. The installer Shawn ** was very professional and knowledgeable about the security and monitoring system. He took his time explaining things to my wife and myself. I would highly recommend Vector Security to anyone.

I inherited Vector from Franklin Security. But I’ve been happy to continue With Vector simply because of their service I get. And once again I am pleased to say my expectations were exceeded. Philip came out to do a CO2 inspection And it was more than happy To answer all my questions, even the ones about cameras which he was not here for.

We chose Vector Security because we felt that they are the best security company in our area. I like that they cover their shoes with shoe cover every time they visit my house. We also like the very prompt service and also they are very courteous every time they are here.

Jim was prompt and professional. He made it clear what he was here to do and explained every question or concern I had. He discussed the app, and new panel with me, to where I feel confident about our new upgrade.

Vector Security has been an outstanding company to work with. Their service personnel are great, their Salespeople are wonderful also. I would recommend them to anyone. Serviceman explained everything. We have had them for over 12 years. Very efficient and great eat to work with.

The rep and his service exceeded my expectations - friendly, knowledgeable, and took time to explain the issues and the options. Definitely would recommend to a friend. Thank you for hiring guys like Jay. Robert **.

I was recommended by Vector Security through a friend of mine who is very satisfied with the company, the service and the product so I purchased an alarm system through Vector Security. Was very please with the installation and the services I've received since I've owned the alarm system. I would recommend Vector Security to a family Member or a friend.

I have been a satisfied customer for many years. I would not deal with any other company, as the service and help I receive has always be outstanding. Jason is so cooperative and I would not consider having anyone else to help me when something happens. I would definitely recommend Vector Security to my friends and family.

I'm very satisfied with the service performed by Jason. He did not rush through, answered all my questions, helped with setting up notifications on the app and explained each item. I've had Vector Security for over 15 years and have always been pleased with their service.

Friendly staff from salesman to installer techs. Everyone is up to speed with equipment and installation. I had a great experience with knowledgeable staff. Eli was professional with his installation and cleaning up and spending the time explaining every possible way to arm my security system.

Tony always does a great job. I was not onsite when he arrived but he was able to follow my instructions in retrieving the camera from my office and taking it to the correct spot to install. When I arrived at work and turned on the VMS the camera was up, working and the view placed perfectly. Tony is one of the best installers I’ve worked with over the many years I’ve been in charge of the camera security system at Pilgrims Nacogdoches. Please give Tony my Thanks again.

Previously using for many years, never had a problem. Wanted to upgrade system with the same great and friendly service. Monitoring is always reliable and quite courteous when they need to call. The installation process is fast and the service times are quite dependable.

I've had nothing but trouble with this company. Many false alarms. One went on for hours, one night about 3 am and lasted until about 5 am when I smashed the remote with a hammer. After that I never armed the system again. $44.99 per month for a system that doesn't work. Now I'm selling my house and they are going to continue to charge me for another year, $550 to get out of their "contract." I would give them a -5 stars. Byron in Alabama.

I am very pleased with Vector Security. My installer Curtis did a great job answering all my questions and did a great job installing the security system. He was very nice and very knowledgeable. I would recommend him and vector security to anyone.

Showed up on time and great working habits. Matt and Brent are top of the line employees and show how to work my New system. I will tell the neighbors about Vector security system. Overall very satisfied with system and work done.

Don arrived on time. He also called ahead. He was professional and courteous. He explained what he was doing. I learned a lot from Don. He is a great first face of your company. Please let his manager know so that he can be acknowledged.

I have had Vector Security for a long time. I have been very happy with their service and have had a lot of luck with your sales man. Frank was very nice and informative.. The technician Gary was really great in setting up our system, our wife service is very slow in our home and he was able to get around it somehow and after several tries we were good to go... I will definitely recommend Vector to more people now that I see how hard the techs have to work to make the systems mesh together so well.. Thank you!

To begin, I would like to say thank you to Vector Security for sending me probably the best technician you have. Jim was on time, focused on his work, professional. It was an absolute pleasure working with him to upgrade our security system. Would recommend Vector Security as long as you have people like Jim in your employ.

Already have the system. Upgraded to wifi and added cameras. The upgrade was fast and it reliable. Already using it and it is fantastic. Would recommend it to any one concerned about security. Always professional. Customer for over 5 years.

All of my interactions with Vector Security have been very positive. They are nice, clear, and efficient, and provide excellent service. Ricardo came to service my system - just needed to replace batteries - and he was friendly and thoughtful (even automatically put on paper booties so he wouldn't track dirt on the floor). He was additionally helpful in showing me how to use the security system more effectively through the phone app. A smart, nice guy.

Vector was suggested by a friend. After hearing their review of the install, service, and customer service I knew this was the right company for me and my business. We were able to get service installed immediately after reaching out for more information. Tech was sure to have everything working properly before leaving.

Vector Security is the original home security provider to my home. They have, therefore, been serving as our security provider since we purchased the home from GL Homes in 2008. We have been very satisfied with the service since 2008. Today I reached out to Vector because I needed an updated security certificate for homeowner insurance purposes. I spoke with Agata who provided excellent customer service. Not only did she provide the certificate immediately while we were still on the phone, but she did so with a great attitude which, as a customer, made it a pleasure to be speaking with her.

I chose Vector Security because it was recommended to me by someone who know of the service. I am well pleased with the service. The staff is patient, professional, and knowledgeable about the service and safety operation of the system.

Matt is a very good tech. I was very pleased with the work he has done. Very good people person. Showed up on time. Did a very good job. I will tell everyone I Know about your company. He is a very good people person. Just right for the job.

Excellent service and installation. Great remote features. I currently have in two locations. If you want great control and monitoring this system is one of the best. My installers have always been super and know their product and the programming well.

I just purchase this security for being a new home and this is the same system that my parents have. My technician Asafo was extremely professional and knowledgeable. I was very comfortable with how he explain the system to me. I know that my home is fully secured now, thank you Vector Security and thank you Asafo.

We have Vector Security for many years. We stayed with them because of the previous system was very good and had almost no troubles the whole time we had that system so we just updated to a newer version of alarm panel. I like hat they wear shoe covers in my home. I really like the fact that when I call I speak directly to. Person and not a machine.

The staff is always wonderful and informational. Whenever I call the Vector Security office in Columbia a staff member is always ready and willing to assist me. I choose Vector Security because Vector is the same security used by father Algia **, and my church.

Vector was selected by GL for my community. So far everyone at Vector, including Agata this morning, has been pleasant and very helpful. Great installation yesterday as well. Easy to use system, alarm notices automatically through app. Recommend cellular service highly.

Everything was great! I called and got a tech out to me immediately after the call. They came to my house pretty fast and was able to find the issue and get the job done! Even didn't mind replacing my locks if they didn't work free of charge. Great security system. I will definitely tell all my friends about this company.

Nick was awesome and he installed everything perfectly! He is a skilled Vector employee. He did a great job and was nice. There were not any problems at all. Vector should definitely keep him as an employee. Vector should also pay him alot of money. Nick should always get great reviews. The alarm system is super cool and we are happy to have it

I choose Vector Security because it was recommended by a friend. I've been a Vector customer for over 20 years. The customer service is always awesome. The technicians are always professional, friendly and knowledgeable. Anytime I have an issue Vector is very responsive and reliable. I would definitely recommend Vector Security to my family and friends.

I needed to get a form for my insurance company. I called the Vector Security Office. A lovely lady, Agata ** knew exactly what I needed and took care of it in record time! She was courteous and very helpful. It was truly appreciated!

So about 16 years ago we were in Chicago and with ADT but with their prices always going up we wanted to go with Vector Security and have been with Vector Security since then. Now we have Vector in our church, my son's house and with us moving into a new home we transferred our service to our new home. Thank You Vector Security and Josh the Installer.

We choose Vector because we used them previously at our salon. Our home installation was quite challenging & the tech had to make a return trip but he was always professional and polite. He was here for most of the day & worked well despite my kids following him around constantly! Haha! Thank you!

I am a new customer to Vector Security. I had such a great experience with our installer. He was efficient, courteous and very knowledgeable about the products. He took the time to explain the products in such a way that it was easily understandable. I would highly recommend Vector Security.

Aaron is a great tech. We have working specifically with him on several installs. He is always very pleasant, fast and informative. He always is courteous and clean. He has a pleasant personality. We will be doing future installs with Vector and asking specifically for Aaron. :>

Curtis was very knowledgeable and explained everything thoroughly. He was respectful of coming through their house with his shoes covered. He answered all of our questions, was polite and made sure we understood the system. Tod ** was our sales rep for the second time around.

My mother in-law referred us to the company. We have not had many problems, and when we do the office staff is always great towards us and the technicians that come to our house are always helpful and understanding. We are satisfied with the company and would recommend to others most definitely.

Put in system for better security. Have always had good results when calling with a question or when service is needed. I've been very satisfied with my security system from Vector Security. Everybody has been knowledgeable and helpful whenever speaking to any of the employees. I would highly recommend Vector Security to a friend or family member. Have been very pleased with my security system.

I choose Vector because it seem to have everything I was looking for in a security system. I've been very happy with my system to the point my family has Vector systems. The tech that has came out every time to service me has been so helpful to me.

I am an employee of Lower Cape May Regional School District. I am in charge of the distribution of access cards as well as deactivating them. Frank is the normal tech I see and he always makes sure I understand the system.

Professional, knowledgeable, and thorough. This is just a few words that come to mind with this installer. He made sure we knew how to operate everything and it was installed and working properly. He answered all questions with ease. Would highly recommend Matt and Vector Security to all my friends and family.

The previous homeowner had Vector when we moved in, so we decided to re-up with the company. Throughout the years we have had a few problems, but the service men that have been in our home have always done well.

I needed a system upgrade Todd and the service tech, Curtis were outstanding. He arrived on time and was well prepared. I installation was smooth. The short training session went well also. I particularly like the new keypad. Everything explained well. I’ve been a customer for 17 years and would recommend your team to anyone. The system is easy to use. I especially like the iPhone app for convenience.

A friend recommended American Alert and Verizon purchased them. No complaints about service. Serviceman today was very professional and nice. Thank you for your service. This was the first time time I've had a technician out since the system was installed. Have a good day. Maritza

We’ve been with your company for many years and have continued with your services due to Jason who comes to our home with a smiling face and a lot of expertise. We have never been let down by any of his recommendations.

We have been with Vector for a long time, we were recommended by our neighbors when we built the house. We have always had a good experience with service. They have always been helpful and friendly. We are very happy with them.

I chose Vector Security because I was getting rid of another security company and they were the next in line. I've been with them for about 6 or 7 years. My experience with the central station was professional and satisfactory. They were very helpful. I would recommend them to anyone looking for an alarm company.

AGATA was helpful and courteous. I couldn't have been more pleased. All customer representatives should be like AGATA. I expected the worst and I got the best. If all representatives were like her, I wouldn't dread calling for a company representative. She is a pleasant professional who has the customers interest at heart.

New Installation, John & Derick very kind, friendly, experienced and helpful. With their experience they secured my home ABOVE what the salesman did. Explaining the system thoroughly made it easy for myself. When the salesman Mark came he never walked around to check where I needed, he just asked how many windows and doors. Come to find out my windows are two in one, therefore needing 2 securities per window, I didn't want the front door(it's in plain sight) and Derick explained the system and installed the front door. Both John & Derick are valuable assets to Vector. Your sales on the other hand CAN be improved tremendously. When I recommend Vector I would not recommend speaking with Mark or I would say wait til the installation crew comes, they know exactly what is needed.

Mr. ** was very timely. He arrived at 7 am exactly. A very knowledgeable gentleman and very efficient in his performance. I was very pleased with his professionalism, He is truly an asset to the company and the real reason, I continue to put my trust in Vector Security.

Sean ** came out to my house for a repair on my system. He is an outstanding technician. Would recommend to all my friends. Please continue to send him out for all my service needs. He is the best I have seen.

I chose Vector because our salesperson, Dave ** was informative and a pleasure to work with. He assessed our needs and made some cost saving recommendations. He was always available to answer my questions. The installation team was fantastic also.

Jeff came and found the problem took care and made correct repair did good job. I have had Vector security a very long time and they have been very reliable. Jeff has been here quite a few times and has always been great.

We upgraded our system and have been long time customers. Always good service. The sales person and the person who upgraded were excellent. They spent the time to explain our new system. Eli and Brian Thank you for all the time you spent explaining the system.

We initially called security companies for our office, I was pleased with the service and added service for my home. I was very please with the installation of the security system in my home. The technician was very knowledgeable and pleasant to be around. Whenever I've had any issues with my security system the service techs are very prompt and always take care of the problem. I would definitely recommend Vector security to a friend or family member.

I am very happy with the service today, Curtis and Nathan were very helpful and did a great job explaining everything to me about the system. I couldn’t be happier. Michelle also did a great job getting the job set up and answering all my question.

At the time, Vector was the only available security monitoring company in the area. Ken was very detailed and professional in his presentation of the system. Josh was very helpful and professional. He walked me through every aspect of the new security system.

We had the service previously and was very satisfied with our service. We moved houses and wanted to keep the service. We had all windows on the bottom level of our house monitored as well as the doors and cameras. Thanks you.

We have been with Vector for over thirty years. When we moved we decided to stay with the company because we have always had good service and have been satisfied when the job is done. If given the opportunity we would absolutely recommend Vector to friends or family.

Vector is the company in my community but I needed some assistance with completing my account. I was very fortunate to have Agata ** handle my account. She was exceptional and was very patient regardless of the many times I reached out. She painlessly guided me through the application process. I really appreciated her attention.

Recently switched from different security system company. The technician came online, gave us a call 30 min before arriving, was very nice and polite. He went through all the detail, answered our questions, and also gave us advices for future use. Highly recommended.

I am happy with the service. Gary is very knowledgeable and explained things well. Learned new things about the system and how to use some of the equipment that I already had, that I had no idea how to work! Would definitely recommend. Reactivation was a smooth process.

My company have several properties in the Baltimore area and Vector Security has Installed security systems in all of our properties. Peter ** with Vector Installed the our at the Wilkens Ave and the as exceptional. He was prompt and professional. I am very pleased with the company and will definitely recommend them to my business associates and friends.

Very prompt service combined with excellent tech support. The call center is polite and responsive. I highly recommend the warranty service. I highly recommend vector. Don ** is always responsive, professional, and technically superior to any other service techs that have come to service our system.

We chose to go with Vector at my mom's house because we have it at our home in Virginia and decided to stick with the same company. We have always had an excellent experience with customer service both in the office and at our homes.

Matt the installer was technically outstanding, took time to demo all system features/options and offered common sense usages of the various features. I'm thrilled with the camera, smoke and security system! Would strongly recommend Vector to friends and family members in the future.

The process of updating my system started with Ricky in the office. He was very helpful getting me signed up. When Aaron came out for the installation he was able to answer all my questions and did a great job installing our new system. Great job Vector Security!!!!

For a long time we were a ADT customer then we heard about vector security and they were being sponsored through a homeland security program, after looking into this company and got positive feedback we decided to give them a try.... Even though it cost us more to secure our home we are so happy with the service vector provides cost is not a factor... We are super happy!

I was looking to get my system upgraded and one of their great workers, Nick, came over upgraded the system and was one of the nicest people I have ever met. Once he finished upgrading the system, he explained it to me in an easy and simple way. Had an overall great experience.

I have been a customer with Vector Security since nineteen ninety seven. I have been pleased as a customer since my first installation. T.J. came by last week to perform a service call and told me about the latest versions of security systems. I decided to upgrade my security system to radio communication with interactive services. I'm looking forward the new up to date features.

Searched the web and your info was on target. Will recommend to my neighbors to sign up with this company. The service tech was friendly and helpful answering all my questions about the system.. Waiting to see how well it works so I can add on more..

Install was great. Great customer service. I choose Vector because of pricing very affordable alarm system has good features and is up to date with technology. The sales person was very nice and knew what I need in my home to feel secure. I would highly recommend Vector to more people that I know. Thanks again for a good interaction with your staff.

Your Technician Ray did an amazing job installing my camera for my doorbell at my home today. He put it in a position that I was comfortable with. I am also amazed on how he took his time to teach me how not only to see the camera from the app but also teach me how to arm and disarm my system from my phone as well.

I chose Vector Security 18 Years ago based on My brother's satisfaction. I have never regretted that choice. The service has been reliable, the people are knowledgeable and friendly. I feel knowing Vector has my back, even when I am called to see if I am okay when I burn something in the oven and set off smoke detector.

Word of mouth through friends and the service has kept us. Today’s visit was no different, Phil thoroughly examined system and found issue with a fuse in a surge protector, he replaced and now system is up and running again.

Vector Security has provided excellent customer service and quality for me and my family for over 15 years. I highly recommend this company for your home security needs. They listen to your needs and concerns and make the process simple and efficient.

Terry showed up on time and was very professional in his assistance. He assessed the problem and was able to replace the transformer and battery with no problem. He mentioned about the missing Motion detector in the basement and recommend re-connecting it, which he did. Overall, we are very satisfied with his work and would recommend him in the future.

Vector took over old security company and very satisfied and responsive with the alarm service, very happy overall with Vector security. Very helpful with over the phone service help. And customer service is GREAT.

Don is very knowable and a hard worker. He also is polite and has a wonderful personality. He is responsive to the customer. I also appreciate the 30 min call before he showed up at my house. He's a great asset to your company. Thank you.

The technician, Jonathan **, is always courteous, polite, and efficient. Jonathan ** always does a good job when he does any work with all of the Homestead Residential homes. We have no verbal complaints at this time. Thank you for your time.

Liked price and service.... was recommended by a friend.... Installation was very efficient and love the voice response every time the alarm is activated and the emergency response has always been very fast and the accidental activation was forgiven with no charge and the service team is always informed and offer all the new upgrade options and are always professional and very informed to give all the options available to ensure our safety.

We have had Vector Security for about eleven years. Vector has always been great. Service is always good and our salesman was good as well. We wanted to add a motion to our house and Devin was our installation technician. He was on time and very clean.

I've had Vector fire and police for years. Their technicians have always been pleasant and vey knowledgeable. We have had nothing but pleasant experiences with the techs or the operators. I would recommend them to all my family members, myself, my technician today with Steve.

Here at Motor Rite we had Vector Security install 4 cameras to our building and installer also had added 2 wifi extenders to boost wifi signal and after the boosters were installed the cameras were able to be viewed. I want to thank the installer Josh and Gary who installed our cameras. Good Job Vector Security!

Ethan came to check out why my system was beeping every hour and had tampering alarms regularly. He introduced himself, made sure to cover his shoes, had all his supplies and was very professional. He changed out all the batteries and waited to make sure the beeping was gone and everything was functioning properly!

Jonathan keeps me from losing my mind and I mean that literally. I have only been on this site for a few months and I know my system better now because he has taken the time to explain it to me and as a result I am able to also explain to the supervisory team here. Jon is approachable and knowledgeable and was my first contact with Vector and that first meeting was positive and every interaction since has been as well. I just want to thank you for assigning the support team to our plant that you have as it just the right fit for us. Thanks to you and Jonathan very happy that Vector is our security needs provider.

Super job. Philip was superb. He was not only good at his job but also was great at dealing with a challenge he encountered. His desire to do a great job was very noticeable. I'll have Phillip any time to service the system.