Vector Security Reviews

Was recommended to us from our neighbors. Everyone was pleased with them. Good price and service. Good quality equipment. Always fix our problem promptly. All the technicians are always a pleasure to deal with. Very friendly and professional. We would recommend Vector and their technicians to all of our friends and neighbors.

Both Frank ** and Curtis ** were both excellent. I had a great referral from Scott ** and I'm so glad I followed up. Frank was very informative and explained all the options. Curtis handled a couple of on-the-spot adjustments and was done very quickly. Scheduling was easy, everything was on time. I appreciate the support.

I have been with this company since 2008 and have experienced great customer service. I called today to update the system - I was pleasantly surprised at the efficiency of processing request. Received GREAT service in a timely manner. This company actually cares about customers & are prompt to assist. I was scheduled on Sept 1 at 10-12 which is only 3 days. Quick & Efficient Service is a rare commodity with most companies. Vector is definitely a cut above.

I found a security system in my area, better coverage and less expensive. I’m canceling my service with Vector. As of 6/30/23. I no longer need you company to monitor my house. Thanks for your service over the years. It been a pleasure doing business with Vector. Now it’s time to close my accounts.

Vector Security has been really great and professional. Our system is very old and outdated and various members have talked to us to get the system up to date with technology. Ben ** assisted in answering numerous questions and getting the ball rolling. John ** installed our new alarm panel and was extremely courteous and professional despite the large amount of work and mess he had to untangle. I would 10/10 recommend Vector Security!

Spoke with a very nice young lady today who actually listened - she sent my information up the chain and one of the supervisors reached out. He was very helpful and seemed to understand my frustration. I will finally have my system installed at the new house.

My husband and I had issues with security panel and keypad in Master Bedroom, but Bob ** was able to address the issue and correct the problem for us. Was prompt, cordial, and efficient. Bob is one of the best technicians we have ever had, a pleasure to work with.

I just wanted to let you all know how wonderful my experience has been your Tech Don **. He has been working on our account since I called about our cameras not working in two of our buildings **. He was very professional, helpful, didn't mind educating me, very knowledgeable, and most of all very professional!!! I hope he gets some kind of accommodation for my feedback. He deserves it!!!!

After a malfunction, caused by aged batteries, a technician was sent to repair security system. The technician was very polite, and explained things as he progressed. One thing he did which really helps me was to change all the zones on keypad to names. He also installed Two new fire alarms. This review may sound like the tech's Mother wrote it, but that's how he was. Thanks.

I experienced a two for one customer service. I had the best man for the job. Clifton installed a system for my business and my house. I'm a businessman and appreciate when a person works well with people. Clifton has a great personality. My son who happens to be deaf enjoyed Clifton, He is a great asset to your company. We appreciate your hard work

I changed my Wi-Fi modem and needed my cameras reset to my new Wi-Fi. For someone to come out, Vector will charge $145. I have been with them since 2008. So much for appreciation of loyalty. This makes me want to look elsewhere. I am only asking for support connecting to my new Wi-Fi. I tried to do it from home and couldn’t.

This went very well. The installer was very professional and knew his job well. He was also very friendly and would recommend him to friends and family in the future. We would like to have him come back in the future to install the cameras. I highly recommend Vector security for anyone looking for an alarm system in the future.

When we moved to Charlottesville, we were referred to your firm by local business people. We installed a system in 2000 and it has worked flawlessly since then with the accompanying upgrades that were necessary (normal wear & tear). All technical aspects performed excellently. And when a technician was needed they were prompt and helpful. Alarm falses were handled flawlessly. Don ** is a great employee! Thank you.

Switched from horrible ADT that has no tech support. Getting to a live person is very difficult with ADT. We have neighbors with Vector security systems. Saw an ad and called the sales person, Audrey, who was very responsive and knowledgeable. Chris was our initial tech installer who was personable and polite but more importantly he knew what he was doing. Had a 2nd tech Gary who also was great to work with.

Moving is always a little difficult,especially when it's another state. I have to thank your company for making our experience a smooth transition, although it was a long day it was certainly well worth it. I got this system mostly for my wife because she feels a little uneasy and I just wanted her to have a peace of mind. Clifton was exceptional I really like the fact that he explained to us what he was doing while he was working in our home. It made my wife feel very comforting. We are very satisfied to have Vector Security as the company of choice.

Derek ** is an excellent technician who is extremely courteous and knows his job and looks out for the customer ensuring they understand whatever questions and/or concerns they may have. I always request Derek as I know I will get the quality service and great customer service. I’ve had Vector Security system for over 30 yrs. and so far, I am pleased with the service provided by Vector.

I’m very disappointed in how the end of this happened. My parents were customers for 20-plus years. Someone broke the keypad and we paid 1200 to fix it/ upgrade. No choice since we needed to keep an elderly woman safe, as it was outdated. I made the mistake of signing a three-year contract because I’m not a mind reader and Mom was fine in the house at the time 4 hours a day with a caregiver. In breaking the contract because she went to assisted living, we still have to pay 800.00 which I think is wrong since my name was on the paperwork. I think it’s bad business and there are always circumstances where you consider the situation and don’t follow the rules. Three people running every aspect of a parent's life as well as their own. I will go with ADT, no matter how well Vector is thought of.

Outstanding service provided today. He was very neat and respectful. He was helpful in explaining how the service contract worked and discussed how the system works. We also did a survey of the house for cameras. Explained the layout and installation process. Also, how they operate. I advised him I will contact the company for the quote if I want to move forward. Thank You.

Vector did an amazing job from start to finish. Answered all questions I had and installed everything I ordered without any issues. Everything is working phenomenal. I’d recommended their personnel and equipment to everyone. You cannot beat the price for quality, reassurance, and professionalism. I look forward to my future and home protection with Vector!

Tierra ** was very professional and provided us the requested information the same day. Awesome job and she was very professional. She knew exactly what we were talking about and provided great service. I could not have asked for a more pleasant experience while conducting business. She made us feel very comfortable.

I have been with Vector for 12 years. Their service and support has always been first class. I would recommend Vector Highly - both their systems and service. The installation was completed with a minimum of disruption, the technology is good as is their service. Their Remote Web Based access gives a full overview of the system and is easy to navigate.

For several weeks our camera on our doorbell at 269 Sweet William Way, Raeford, NC had not been working. My husband called the company several times, he was always told to reset the camera. The reset would only last a couple of hours until the camera would go blank again. Finally, a technician was scheduled to come out to our residence. We had to wait for two weeks with a camera that did not work. The technician arrived and installed a new battery/camera and new sensors for windows (that had also not been working for several weeks). We were then charged 38.00.

I have been with Vector Security for a while and went with the upgrade because I'm getting rid of my house phone. I was happy to see the nice, new fancy keypad but there was a take away on this install. I was unable to get my doorbell camera done, the technician explained to me what the problem was, yet I was still a little disappointed. But anyway it doesn't take away the level of service that the tech gave me. He was very apologetic about the doorbell camera. Plus he gave it his all and all. I couldn't ask for more.

I have Vector Security because my parents wanted me to have the best protection for me as well as their granddaughter. It was a very good experience in learning how to use my doorbell camera. I always wanted to get one but of course money was an issue. I would definitely recommend Vector to the rest of my circle. Clifton was great, he was prompt, on time for the appointment and has a professional presence. My mom said that he is an example of a respectful representation of your company.

New installation today. Lots of workers come and go at this new construction residence but he was the most polite and informative. Feel extra safe knowing the experience that went behind this install. Efficient and kind to the home (wore blue shoe covers and cleaned up after himself). Great employee. I appreciated the time spent explaining the app to me too. Will consider additional products in the future from Vector based on things I didn't know existed for our safety. Thank you! Jen **

It is the Alarm company that assumed our system. The Technician was very professional and explained things well and was considerate of our needs. He fixed our problem and gave us tips on how to use the system more effectively. He also shared with us other products that Vector can provide for our security.

Longtime Vector customer. Always responsive and helpful customer service. Technician was friendly, efficient and knowledgeable. One ding to corporate though, not the technician. A six hour arrival window is long. Then to find out the technician lives close by and we would always be late in the day before he goes home. That could have been communicated well ahead of the service date or at least day of so we’re not waiting for five of those six hours for a call or a knock on the door.

Stephen ** was prompt and very professional. He fixed my alarm system motion detector in a timely manner and answered all my questions clearly. He was very friendly, patient and knowledgeable. Possibly will buy cameras in the future due to his salesmanship. Thanks to Stephen I can use the app on my phone now. Thank you for your patience and service.

John is always great to work with. He is fast and explains everything and makes sure it is done right. He makes sure that all my questions are answered before he leaves. His customer service is amazing and is always honest about his work. John is always there for the little things that need done.

Curtis has been so professional since the first time he came to my home. He explained everything to us that we needed to upgrade our system. In fact, he went over the system that we had for years and the changes that would be helpful to make us feel safer. We really appreciated his expertise. We also were very happy they sent us Curtis instead of the previous person that came to our home. Curtis was one of the reasons we did not give up on Vector Security.

We have had Vector Security in our home for about six years. My experience has been very good. The service people have always been polite on the phone, and the technician arrived when they said they would be here. We love the security. I would highly recommend Vector Security to anybody.

We choose Vector because our daughter bought a house, met a phenomenal salesperson and raved about the company. My daughter’s service was always perfect, however, my late husband and I fought with vector (with the help of our daughter) to get working cameras. In year four of our contract the equipment finally was correctly installed. My husband passed unexpectedly June 2022. I called for service and was told since the account was in his name, I’d be unable to receive service. The company continued their automatic withdrawals from my account and told me I had no recourse for quite sometime. Finally, someone with a heart explained I could cancel the service and gave me the steps.

I heard good things about Vector Security, that is why I gave them a try. AJ our, our technician, was thorough and efficient and really quick. He's been our technician the last several times and he never fails to impress. He's the reason we stay around, he is professional and courteous. Nice job AJ. Thumbs up. Kudos. A job well done.

I am very pleased with Vector Security..They supply all your needs and have been very responsive, knowledgeable and keep clients up to date…Whenever I made appts, the technician was always on time and knowledgeable about the product and services needed, also, provided the client what they completed and what was needed next.

I have been with Vector security for several years and have been very happy with their service. My Alarm stop working after an electrical storm and the representative Anthony did an awesome job at finding the problem and fixing it. My experience is they are an honest company and they treat their customer in a professional manner.

I heard about Vector from my neighbor across the street where I live. I’ve been a customer for about a year and I’ve been pleased with service. I’ve had problems with the doorbell camera but my technician Sean has always troubleshoot the problem and advise on what to do. I am very pleased with the service. Thank you!

Sean ** was so professional and helpful. He listen and understood what we need and explained everything to us. My husband was not home so I called my husband so he could explain everything to him also. Again very professional and Clean and polite. Thanks Sean. Have a great Day and keep been professional and polite to all your customers

Your representative (Zack) said he would call Brinks to cancel service so that we didn't have to worry about anything. It didn't happen that way because both of you are taking payments out of our bank account, for the last few months. We are waiting to see if you all are behind in your workload or need people to work. We have been very patient, but it's running out. Have a Blessed day.

Referred by my sister Peggy **. She used Vector for her home on Villanova Beach and has been very happy with their service. Use of family referral is very important regarding security system for our home. Price was also comparable to Tison security system. We appreciate competitive pricing and great customer service!

We needed our security doorbell serviced and we’re extremely pleased with the service we received from GOL Security/Vector. Our technician, Mason, was awesome. He went above and beyond our expectations while remaining professional at all times. He was very helpful in explaining our situation as well as a multitude of other questions we asked!

Here when I moved in need someone to help set up the camera alarms. Won't beep when someone come to the door. Seem to have a turned off button. I have made 2 or 3 calls but never seem to understand how to turn on my ringer. If somenone came over I'm sure they would have if fixed in 2 minutes.

3 issues with the system which were handled immediately. Customer service and the technician were both pleasant and handled the issues with professionalism. In this case I would recommend Vector to anyone who asked.

The system is very good, reps are very helpful to get the best services for the price and are very attentive to your needs. Apps is very good and calls when alarm has gone off are very quick! Rep called me back and gave me different options ...Good customer service!

I was trying to disconnect online but didn't finish. I was contacted by Ellen ** who completed the process for me. She was efficient, professional and very pleasant. Vector has been thorough with their monitoring. I would recommend them highly.

We are a long time Vector Security customer. We had Mark and Curtis install a new system today and they were polite and efficient. We had Frank sell us the system and he was also very polite and efficient. All in all we have had excellent service. The system is working well and the guys helped us set up the Apps.

Was approached about installing a security system in 2012. Sales person was informative about services. Install in 2012 went smoothly. Since that time, Vector staff has been helpful and responsive to all requests. The security system worked well and provided a sense of safety. Cancellation requested as resident has moved to assisted living. Ellen ** handled the request and was professional and helpful. Email for cancellation was prompt and the form was easy to fill out.

I have had Vector at my home and office for over 25 years. That says it all. I would highly recommend Vector to anyone considering a security system or an upgrade. The entire staff from office workers to field workers are courteous and helpful as well as very knowledgeable. You can’t go wrong by choosing Vector.

I have been a customer since the early 90s. I recently decided to upgrade my system and the installer, Ricardo did a fabulous job. He knew just what to do, and did it in a user friendly way. Was not happy until everything was just right and I was pleased. I am very happy with the whole process. He is very good at this type of intricate work.

Mary took a great deal of time with us to educate us on your company & your security system. I chose your company because of her. Jim did our installation & he was excellent. Very knowledgeable and took a lot of time making sure we were comfortable with your system.

I was glad to see Clifton again, he was the technician that installed our new system with cameras. He is still the most proficient guy I know. He would have been a great fit in the Corps. I'm a retired Major with the USMC and have a good sense character about people. Clifton did a great job and once again good to that his skills never missed a beat.

Listen I really appreciate Clifton for coming out. I work 3rd shift & when I got home & saw your company truck I totally forgot about my appointment. Truth be told I wanted to cancel because I was so exhausted but Clifton assured that this would be a smooth task, he walked the property with me and recommended that I should get another camera. After that I couldn't tell you anything else because I fell asleep but when I woke up and looked at my phone because I started getting notification from the cameras that he installed. Great job. Matter of fact I recommended your company to my cousin.

Long time customers of Vector Security Service. Tod was our salesperson, Curtis installed our outdoor cameras and upgraded our indoor security system. They were both very informative and answered all questions. We are very pleased with the work and hopefully will be happy with our new service. We would certainly refer both men and Vector Security to a friend.

Making an appointment was quick. Calling the local office makes this process so much easier. Zack the technician was on time, polite and friendly. I received a call prior to his arrival to give me a more specific time. Zack, diagnosed the issue shared his repair plan and did the needed repairs in one visit.

The Technician came during designated time period. He was efficient, and friendly, and informative. The system is working well. I have never had any problems with it. It is very easy to operate. The original installation was simple and clean. The system was easily modified when the house was enlarged.

We have used Vector for > 40 years and this is our 4th system. Tod was able to meet our needs. We were satisficed and are loyal. Curtis was impressive today. He is professional and explained in details technical issues. We were disappointed in a few of the technical change but will adapt.

I was very satisfied when I was able to get this task done. I was rushed to the hospital on my original appointment date. With all that was going my son and I totally forgot to call and cancel for that morning. Thankfully the support that I received from my sales representative and the technician, we were able to get this back on track. I would like to thank the tech for coming out and making it look so easy, a great job on smooth transition.

Tierra ** was an absolute joy to work with and was able help me get the document that I needed. I would recommend my friends and family without a doubt. We have been approached by many security companies, but we are satisfied with Vector Security. Thank you for protecting the most important people in my life.

Vector sales Rick **, and installer Curtis were great Camera installation and setting up cameras went very good. Owner has been notified that the system is up and running. The system is working flawlessly and detecting in each zone as expected. We will recommend Vector and their staff to everyone we see.

Vector made things so easy for us. Great service, user friendly app, prompt service and the installer Arnaldo was knowledgeable, thorough, clean - and nice!! He made great recommendations along the way for our security (and local restaurants). We feel safe and secure in our new home. A wonderful experience. Definitely 5 stars!!

Updated on 07/21/2023: Later in the afternoon, I tried to call again. This time between the wait and the call... another 20 minute wait. I was going to a funeral, so VECTOR was to call me in 3 hours. After about 6 hours... not hearing from them, I called again. Service was closed. However, the gentleman was very cordial and helpful, and gave me the local office. I called this morning. A brief wait... then transferred to another person. This person was very cordial and understanding and scheduled my service call. This has NOT been a good first impression with VECTOR.

Curtis and Mark did a great job installing our security cameras. They listened to our concerns and made recommendations. They were friendly, polite and considerate of our home. Very easy install! Frank was also wonderful to work with. He got us the information quickly and explained everything well. We would recommend Vector to friends.

I received a quick and courteous response from Ms Teneile **, Operations Coordinator from the Poughkeepsie Branch to my request for a Certificate of Security Monitoring for my insurance company. She knew exactly what I needed and emailed me the certificate within minutes. I very much appreciate her responsiveness. Thank you.

The installer was professional and personable. Performed the installation very quickly. Was actually able to come early and called to verify that I would be there. He verified that I had no further questions and even showed me a tip for my existing door lock that I was unaware of.

I called Vector to come out since I moved into a new home that had it installed prior. Curtis had to uninstall and reinstall all new hardware and did an excellent job!! I am very happy and excited for my new security system. He was very knowledgeable, professional, and personable. Thank you so much!

Hello. I have to thank Vector security for calling to ask if I wanted to upgrade my system. It didn't cost me anything which is a plus. I wasn't home when the technician arrived home but I was able to meet Clifton before he left and I really appreciate his due diligence. My cameras & door lock were not working but I really like the fact that he did not give up until the issue was resolved. He did offer me a free smoke thing but it really was not necessary for me to have two in such a small space but have to thank him for his consideration. Vector Security will be the company I will back and definitely will recommend to my family and friends.

Long time customer who needed security cameras installed. Our service guy Michael was tremendous. Went step by step with the installation explaining what was going to be done. Reviewed with our entire family on how to operate our new system pad. Answered all my wife’s question and was patient and very informative. He did a fantastic job!!!!

Vector is the security company in our development. Curtiss was very knowledgeable and did an excellent job upgrading the system. I am very satisfied with my upgraded system. I would recommend Vector to my family and friends. The security system is very user friendly and helps to make me feel secure,

I decided to go with your company on a whem. I heard a lot of good things about Vector security, for instance that the customer was better than most companies. I was glad to know that the statement holds true. Not a wrinkle I wasn't there for the beginning of the install but my girlfriend was and she has a good sense of character, Clifton never made her feel uncomfortable.She said he had an positive attitude and assured her that he would get this done at timely manner. then when I arrived I could agree with her, great personality and respectful, although he was older than us he still addressed us as Mr & Ms. I really appreciate you Clifton for all you have done for us.

Very professional! Highly recommend. The entire process was very easy and everyone was so accommodating. All questions were promptly answered and the monthly fee seems comparable to others we have seen in this area. The entire Vector team from sales to installation could not have been more helpful. We highly recommend using Vector as your security for your home or business.

I've had service with Vector for over five years. I have never had any problems with their service. Anytime we had an issue, it was taken care of promptly. If it's not taken care of over the phone, they make sure that they can get a technician to check the system in a timely manner. The technician checked and double-checked to make sure everything was working right. Overall, they are very reliable, and we have recommended several people to Vector.

Good Afternoon Vector Security! Our family is/was absolutely impressed with Lori **, Frank ** and Curtis **!! We can't express how grateful we are and have been for their knowledge, expertise and unprecedented customer service!! They have ALL gone above and beyond our expectations....It has been a pleasurable experience...Simply incredible!! PLEASE GIVE THEM A PROMOTION, IT IS WELL DESERVED!!!

As a customer for over twenty years, I would highly recommend Vector Security. It is number 5 in all areas of Security! A signal was notated to the fire station of problems in the attic, true enough two weeks later the breaker box caught on fire, the signal went to the fire station again, the damage was reported and the house was rewired. Thank you very much! Awesome Job!!

I have had service with Vector Security for over ten years. I have only had the best customer service from them. They are quick to respond when I need service. The technicians are always professional and knowledgeable. I will always recommend Vector Security to anyone. Thanks for the great service!!

Rodlyn and Arnaldo of Vector did an amazing job. The entire experience was first class. They were responsive, helpful and explained all aspects of the system and what would make sense for our situation - they did not oversell. They quickly rectified any outstanding items. I've installed a few systems like this and this was by far the best experience. I cannot recommend them more.

I chose Vector numerous years ago because they were cheaper. My service tech was very good today. He was friendly and knowledgeable. I signed up for a service agreement so it was much cheaper today than it would have been. Also my system is getting old so it may help me in the future.

Tyler was very knowledgeable, efficient, and courteous. He was also very patient in answering my many questions. He called ahead, arrived on time, and demonstrated the features of my system. I have been a customer of Vector for many many years... and through 4 different homes in Port Allen, Baton Rouge, and Brusly.

We have been with Vector Security since 1987. We have been very satisfied with their service. They are professional, responsive, knowledgeable and have quality people on staff. Our service representative Sean ** was excellent with respect to our annual service. He updated our software and corrected an issue with a door alarm. He was customer focused, courteous and very knowledgeable with respect to our hardware. We would happily have him handle future service calls for us.

We have been longtime customers with Vector. When having trouble with our security cameras, only Shaun was able to diagnose and correct the issue. He went above and beyond with his customer service, and his knowledge is outstanding. He is the one technician I always request. You need everyone to be just like him.

My system was showing a fault. When I called for service, I got a quick response to schedule. Jason was wonderful and very knowledgeable. He educated me on additional information about my system. He went above and beyond to make sure I understood what was going on with my system! He was timely and extremely polite. I would recommend Vector to all of my family and friends. Everyone I’ve encountered with Vector have been very knowledgeable and polite.

I recently needed to cancel my parents' Vector Home Security Service. It's the typical story of the adult child having to conduct business on behalf of their aging parents. Miriam ** made this process as smooth as possible for me and my parents. First, Miriam diligently confirmed my identity and properly safeguarded my parents' account. Once we cleared that necessary hurdle, she patiently helped me understand what was going on with my parents' account and clearly explained my required next steps. She then immediately followed up with me via an email and ensured me that everything was as it should be. Miriam took what could have been a confusing, stressful experience and made it easy.

on how to use the function of the alarm system. It turned out to be a great day after all. Thanks again for great service.

I have been a Vector Security customer for a while. My husband was the one who pick out your company, because it was a recommendation from a co-worker at the time. Since that time and up to now I have never had any issues with your company. I have always received the best customer service. We really enjoyed the technician that came out to do our doorbell camera. Very professional and I was impress that he even did a follow up to see if I was able to add my husband's phone to the app, that made us feel like more than a customer to your company, it was just like Clifton said. It is a vector security family. I will continue to give vector security the thumbs. Thanks again.

Hi. My installation went very well. Everything was very professional and this is my personal house. I use Vector before for my Airbnb and I love the company. Thank you again but I need to put my both houses together so I can cut all my security alarm on and I can’t do that because I think the office has to do it to merge my plan together.

Excellent customer service tech and his name is John. Great great great. On time arrival. He called 30 minutes before arriving, explained equipment very well. He didn't leave without me arming and disarming on my own. He asked for referrals and I referred my brother. Cleaned up his work area and left everything very neat and professional. Will refer him to all my family and friends.

Nick **'s visit to set up our system was great. He was very professional and personable. It was an easy seamless transition to get us up and going. I know how to arm and disarm our system. Whether that is in our house or app on our phone. I feel comfortable knowing that I can successfully set up our system safely.

Existing system. Quality service with a through inspection. Friendly technician and arrived on time. System is at Community Lutheran Church on Omar Road in Frankford Delaware. We look forward to continued quality service. That's it.

We have had Vector for many years, our technician today did an excellent job, covering all areas of a four story home. Solved problems that had existed and answered questions we had about the system. Highly recommend him for his excellent service, neat, polite and did a great job!

Bob did a great job today. He was very knowledgeable and he quickly identified the issues and instructed me on how to better maintain my unit to ensure optimal performance. After performing the required maintenance, Bob checked all the outlets to make sure everything was flowing properly. Bob exemplified great customer service.

I’ve attempted many channels to request a new yard sign but have never received a response. Please advise me on how I may obtain one. In addition, our alarm went off a few nights ago and we never received a phone call. You used to call to make sure everything was okay. Do you not do that any longer?

Service is great and technician was professional but Vector charged me $ 38 for a service charge. I have been a loyal customer for years. The system malfunctioned and the phone representative could not restore service so he arranged for a technician to repair. Very disappointed that Vector did not take responsibility for their service failure.

Vector was who the previous owners used and recommended. We are very happy with our experience, from the beginning with Ryan to getting everything set up in the house and updated. We have never had a security system and they were very informative on explaining the offers they have for our new home along with updates to the system.

I have had many issues with the quality of the cameras. Poor quality when I open the app to view camera it just spins and does not open as I have received activity notifications. The camera does not open, it usually needs to be shut down and reopened several times before it will open to view the camera.

We have stopped using Vector Security because had too much trouble with it.We have a new system. We would like to get away from Vector. Any information you can give us would be appreciated. We need to get out of contract with Vector security. We do not care for it because of the trouble shooting.

We have had three erroneous alarms in the same area within our home. Called for site visit to identify and remedy the problem. Was told there was no problem after brief assessment and to continue to set alarm to bypass that area. No determination as to cause of the false alarm, no plan of action, just a bill for $140+. Ridiculous, not service oriented, no plan for remedy.

I honestly cannot wait for my contract to end with Vector. While customer service have always sent someone out to address any issues we’ve had, the last tech that came out was argumentative and didn’t resolve the issue. Now one of our cameras is completely inoperable and I’m not surprised. Our garage door sensor doesn’t work and hasn’t in months, just nonstop issues for paying for this monthly. Our Ring doorbell was more effective than this whole system combined. Even $10 a month would be too expensive for this “security system”.

Just another company that doesn’t care about you at all. I been with Vector for over 15 years paying my mother's Security bill and mine. And I fell behind because I lost my mother and father in the same year and switched jobs. Was a lot. And I asked over and over to speak to a Manager and they refused to let me speak to a manager and when I finally did they were as Nasty as could be to me as if I owed them money personally and would not hear me out to work with me at all. Over 15 years of money each month you collected from me and refused to even have the decency to listen to me or work with me to pay off what I owed. HORRIBLE HORRIBLE AND VERY DISAPPOINTING after all these years. And now I’m in collections. Amazing customer service. I will write a review everywhere I can 'cause this was ridiculous. I was trying to speak to a manager before paying and we see how well that went. Thanks Vector.

Professional services. Did not try to oversell their product. Felt very confident with their product. Excellent technician and salesperson with knowledge and experience. Very pleased with their work and expertise. Would highly recommend Thank you for making our home safe and secure. Technician even came back with a stand for the tablet.

Recommended by a friend. The staff has always been very pleasant and very helpful. I have been with them for many years and will continue to keep them as my security system. I have had other security systems and I found Vector Security to be the best and most reasonably priced.

I chose Vector because my wife had a good experience with them at her work location and the help we received here from our salesperson Audrey ** was great as well. So far we are very satisfied with our system. I would recommend Vector to others looking for a security system.

I would just like to thank my salesperson Dustin for coming and explaining everything to me in detail about the services that I was looking for along with my tech Kyle ** for doing such a great job with installing the equipment in my home and making sure that I fully understood everything before he left. I truly felt like this was a great experience and I can’t wait to enjoy my new service. Thanks so much, Vector.

I like Vector Security I switched from another company back in the late 1990's. Never looked back it has been a pleasure doing business with your company. I wasn't home when the technician got there, I had a doctor's appointment. But my husband and his caregiver was home and I tell you my husband still talks about how he enjoyed speaking with the technician Clifton, my husband is much older than he is but just the fact of being from Brooklyn, NY sparked a full-blown conversation. Although we didn't get the doorbell camera it was nice that we had the opportunity to meet with Clifton

Today I had so much going on, this is well expected when you are trying to get settled in from moving from one place to another. I was very impressed that we received a call in the morning from the technician to give us an arrival time. Clifton was prompt and professional. He was very patient like I said we had a lot going on but it worked out we were able to get the app back on our phones which is a big plus for us because that is our first go to more than keypad I'm not sure if that is a good thing but it is so convenient to use the app. We tell a lot of our family, church family and friends about Vector Security.

We have had Vector Security for sometime now, when we brought the house the equipment was already there. Never really had any real issues up until one of the cameras just completely stopped working and the other camera that we thought was working stopped also. But I have to say that the technician that was on site worked very hard to get the issue resolved,there were snags that he ran into but he worked tirelessly to get it corrected, I believe my wife said that his name was Clifton but we would like to thank you again for setting up everything, our youngest son is so excited that his mom can see him playing in the backyard.

We have a 31 year history with Vector Security. Interaction with service technician Tim ** was excellent. Tim was very efficient during the installation and testing of the new security device. He also answered all our questions patiently and thoroughly. We highly recommend him and will ask for him by name whenever Vector services are required.

We upgraded our existing system today after 17 years. It took longer than I expected, but after seeing the extent of the work involved, I totally understand. Bob, the Vector technician, was extremely thorough with his explanations and demonstrations. He never stopped working the entire time he was here. He strove to clean up after himself and to leave our house as it was when he arrived. I feel totally comfortable with the new panels and how they function because of the time he took with me and my wife to help us understand the workings of our upgraded system.

I had a technician by the name of Michael ** out to my home today to help me with a nagging trouble signal. He was magnificent. He was able to explain the possible problems with my system to help me understand. I am very pleased with the service he has provided.

I will absolutely without a doubt change from Vector Security. I always receive great service from your company, never a problem but I can tell if that was to change I'm sure that I would get great service. Before I left for the day I got a chance to go over everything with Clifton. When I told Clifton that I was indecisive about getting the camera, he took the time to show me the reason why I should have a camera in my backyard. I really appreciated his honesty and professionalism. After it was done, Clifton called me and asked me to take a look in the app. And I was blown away at what I was able to see. Great job. Thanks again.

Chose Vector through work partnership at Howard Hanna. Kevin was fantastic from start to finish. Followed up and came back to address my other concerns. He walked me through all of the systems and made sure I understood everything. Thank you for all of the care and assistance on my set up.

We had new equipment installed. The service technician, Sean, was very professional, courteous, and explained everything so that my husband and I had no problems operating the new equipment. We are very pleased with the updated equipment. We have been Vector customers for years and have been satisfied with the equipment and customer service.

Since the mid 90's to 2000's I been with Vector Security and I have to be honest I never been dissatisfied with the service that I receive. The customer care department was great support in helping me get my new system. It's good to know that the service didn't change. My neighbor stopped by to help me get my email setup in my new phone. The big plus was the technician Clifton, he was very professional and resilient in making sure my new system was working correctly before leaving my home. I really appreciate extra time that Clifton took to get everything done..

We're finally moving in to the new place and Kevin come through for us. Kevin was out twice to do the installation finish up. Kevin worked with our builder to get it all right for move in day. Kevin took the time to show me the app and answered all of my questions on the system. Great job!

I'll get right to the point. I continued to stay with Vector Security because I was simply tied to be dragged along if you know what I mean. That was the reason for me leaving one of the so called leading alarm companies in the industry. But any that is all behind me now and I moved on to greener pastures. I have to say that the technician Clifton was very professional and prompt, I really didn't expect anyone to be at my home at 8am, but to my surprise Clifton was there very impressive with that. I was very happy with the entire process of my set-up. Great job with my upgrade.

Excellent service call, technician was extremely knowledgeable! Got the problem resolved and answered any questions I had. He was very professional and polite. He knew his trade! Customer services was all time best! I would definitely not have a problem contacting customer service in the future. He was also On time! Which says a lot to me! Speaks volumes. And he called ahead to let me know he was on his way and his ETA.

I had the opportunity of talking with Clifton while he was putting in the door lock, this was done at my Mother's house but I'm the main person on the account. My mother and brothers had a great time with Clifton very polite, professional and proficient. My phone was never set for anything in the past. I thank Clifton a lot for taking the time to get everything done for me and my family Because from what I understand the door lock didn't fit but my brother said that Clifton work on the door until he was able to get it to fit properly. Thank you again for doing a great job.

We chose Vector Security to protect our house and assets. Mr. ** was very professional and super nice! He installed our cameras and security system in a very fast manner and clean install. Everybody from sales to service was awesome. Very nice security system and crisp cameras. We 10/10 recommend! If you’re looking into getting cameras and a security system for your home, this is it.

It was surely a pleasure to go with your company. I'm retired from the Marine Corps. I travel between VA and NC quite frequently and just wanted a sense of peace when I'm not in NC. The appointment set up was very smooth. In fact it really didn't take long at all for my installation appointment. I was very pleased with the level of service that I received. The tech onsite was very professional and proficient while he was installing my devices, I took notice that the tech was double checking all of the devices that he was going to install, that impressed a lot because that means that the probability of it being done correctly the first time would be great. Clifton in my book did an overall great job.

The reason why Vector Security was my choice. Now the proof was in the pudding because your Sales Rep, Technician and the management team is second to none. When statement is made three times is a charm that is a true statement. I had the opportunity to have the same technician three times which by the is a true champion. Clifton is a very kind person and professionally skilled technician. I actually called in my comments but Clifton gave me the link to complete the survey form. I'm very pleased with everything. Great job!

I've had Vector Security for twenty years and have never had a problem with personnel, either on the phone or in person. The current service call was scheduled for just one day after my call to the office. I'm completely satisfied. The service technician was widely knowledgeable and assisted us in figuring how to update our antiquated system.

Adam ** with Vector Security made my transition a success. Adam was very patient and provided extremely GREAT customer service and followed through with updates and everything until completion! If you are looking for security and do not want to deal with ADT monitoring services, I would HIGHLY recommend Vector Security!