Vector Security Reviews

Our alarm was having a problem and kept beeping. I called and got Chad on the phone. He walked me through resetting it and his attitude in helping me reset the system was fabulous. His instructions and patience really were first rate. I couldn’t wait for a service tech to come out as my 5 year old grandson has autism and would have had tremendous issues if the alarm kept beeping. With Chad's guidance I was able to get everything working. This took place in the middle of the night right before Thanksgiving. Thank you so much Chad. Best, Alan

After spending hours and hours with customer service in the phone. They cancelled my service but continue to bill me for it. Contract was also supposed to be $55/month is I signed a 5 year agreement and they’ve raised the price with no notification. Their supervisor was supposed to contact me and never did so I’m being billed for a service I don’t have and don’t want. Do not sign with them.

Nick installed my alarm system 4yrs ago. He was professional and courteous then and Nick is still that same way now! I had upgraded my ISP and WiFi info changed. Nick was patient with me and worked to answer all my questions. I’m 87yrs old and Nick was very patient with me and made sure everything worked properly as it should! I’m grateful for Nick’s help and for Vector Security as well and I’m happy with my cameras and alarm system.

Nick done a great job servicing my alarm system today. He checked my batteries to my smoke detector and he changed all batteries in any wireless devices tied to the alarm system. Nick was friendly and professional and had a great attitude with us. Nick was great to work with in getting everything taken care of.

The technicians, Nick and Craig, done a great job in installing my alarm system and all my cameras for my new business. I have Vector at 2 other locations so I am familiar with the alarm system and camera setup. The technicians were clean with their work and professional and made sure I understood everything and answered all my questions.

I had left a review previously that I was very unpleased with Vector, as they had not responded to my problem with my system for a number of months. I was contacted by Vector and the problem has been rectified and was very pleased with Ricardo, the technician, that came out to service the system. Thank you.

Several times we have had the tech come out and say our sky cam door bell is defective and we never get another one. Very disappointing and we don't want to pay yet again to get another tech to say the same thing.

I am having an issue with getting one out to replace the battery in my glass break monitor. I have already contacted Vector and was told that someone would be in contact with me to schedule an appointment. I have not heard anything. Please have someone contact me regarding this matter.

I have been using your company for many, many years through all the name changes and owner changes. I was disappointed when you removed support for my cameras. They are sitting there working but can't send events. Your price to replace seemed quite high. At 82 I am not sure I want to spend that much even though it would be a better service with sound, etc. Any financial breaks available??

I’ve known Nick for a few years and he’s an awesome young man and wonderful person! Nick done a great job upgrading our 20 plus year old alarm system which was greatly needed. The new system and new cameras are superb and right on time! Nick was patient in explaining how the new system and App worked too. I’m very happy with our new system setup and Nick’s expertise and great attitude in helping us. Much appreciated!

I cancelled my account after 10+ years because your service was so abominable - impossibly long wait times on the phone, no returned calls, not addressing my concerns. You used to have a reliable company and service, but not any longer. One example - when I called to cancel, no one wanted to interview me for a reason.

My sister recommended Vector. I have been very pleased with the service. My only problem has been that I cannot raise my bedroom window any longer. That concerns me, if there was a fire. Scotty ** has been very good to work with. He has been very prompt in responding to my concerns. Once the door and magnet were not meeting. He called a knowledgeable repairman to come.

Vector Security has been good until my latest issue. I sent in a service request on October 19th. I received a call on October 20th that someone would be calling me to set up an appointment. I did not receive a call until October 23 scheduling an appointment for October 30th. I was not able to arm my system for 2 weeks due to the large number of windows and doors reporting malfunction. When the Titan Protective Services technician arrived he only replaced the batteries reporting a malfunction. Two days later I receive an automated call that another window battery was low. I will now have to send in another request and take time off from work to wait for a technician.

It's funny that Vector should send me a article about a outdated System. I called to inform Vector that my keypad has a message stating that the battery needs to be replaced. I have yet to hear from Vector about a battery or even replacing the whole keypad.

Nick showed up on time to my home. Nick done an excellent job installing and updating my current alarm system. He explained everything on how to operate the Vector App and how to operate the new panel. The new system operates great and I’m happy with Nick’s service overall!

After experiencing a minor problem with my system, and a few phone calls, Vector came and repaired the problem, and all is back on track. The repair was done quickly by an experienced repair person with no inconvenience to me, very pleased with the results.

Curtis was very efficient in his job. The job site was left clean and neat. As he moved through the residence he was confident and conscience. His explanations of the operation was clear and concise. Curtis arrived at the job site on time. He was courteous and clear in his explanation. I'm sure I will be able to operate my new security system with confidence.

I was very surprised to get your email, hoping that I was satisfied with my latest request for service. I have no satisfaction. I am waiting for a call to see if I could get service before October 29, as I have several low batteries that are beeping. Loudly. I have a difficult time sleeping with all the beeping going on. They have been this way for several days.

Brittany ** was excellent at troubleshooting the issues with our cameras and gave me some tips to try on our own if this should happen again. Hope I can reach her again in the future if we have any issues. She was so pleasant and thought through everything!

Nick showed before my scheduled appointment time. Nick was very polite, knowledgeable and encouraging regarding the operation of my new alarm system and any added features. Nick was patient regarding showing me how the alarm panel, new security app and features work and how my cameras operate. One thing I can say to help me out was Nick was adamant about not leaving until I understood how to operate my alarm system, cameras and my new security App. And that is why I like Vector Security because they employ people like Nick that are genuinely concerned about the welfare of their Customers.

Nick showed up on time. Nick was great in explaining, every step of the way, on how he was going to install my cameras and so forth. Nick has a great professional and customer service type mindset to making sure the cameras and everything else is working successfully and to ask and he answered all my questions. Nick is AWESOME!

We are looking to leave your service as you collect a monthly fee; however, there are no routine checks on our services/installed products. We've had a technician come on site to assess our installed system due to issues and expected they would provide guidance as requested around additional products we would benefit from and he wasn't helpful at all. Your app is a disaster. It's not user-friendly and updates aren't communicated.

We tried on numerous occasions to call Vector and we’re put on hold for 15 to 20 minutes each time, when we finally hung up because our time is important also! After those numerous times calling with no result, we decided to cancel our service with Vector.

We switched to Vector earlier this year. My son knows or knew someone who works there. We switched over to try Vector and are pleased with it. It's cheaper than the last company and they are caring and professional. I recommend Vector to my friends and family.

Not user friendly. Unable to access cameras and see what is going on when I am not home. Called tech support and worked with them for a substantial length of time and still no success! The cameras are no use to me if I can't see them while I am away. Also unable to remotely turn alarm off and on!

I am a current Vector Security customer. I have emailed customer service with a question about the Ring Doorbell that was installed by Vector Security. I never received a response. I would like to add an outdoor security camera and am trying to get in touch with someone. I appreciate that the monthly cost for monitoring is reasonable and the rates do not skyrocket each year.

I am very dissatisfied with your service. My cameras have been out for over a year and no one will come out and service this problem without charging me for service. Faulty equipment is not my responsibility. Also one bedroom sensor is not working, I am on the verge of getting new service

Service time is well beyond expected. Vector Security needs to respond to customers' needs immediately. For the latest service call, which includes two problems, it has taken more than a month to obtain service on one of the calls and several months to address the other call.

Old sensors which we were not aware of were installed less than a year ago. Upstairs smoke keeps giving tamper issues. We changed battery and it has worked for a month! Going off again. We just turn the volume off! Don’t know when the CO monitors will be checked. Notification system is CYA. They think a phone call message is sufficient notification is legal! Customer service is very lacking. No phone response. Can hardly wait for our time to be up to cancel your inadequate company.

I HATE this company. Unfortunately I’m stuck in a stupid contract with no way out. I would NEVER refer this company to my worst enemy. They can come get their stupid equipment the day my contract ends. They have terrible customer service. DO NOT USE THIS COMPANY!

I continue each month with my bill that I am late. I have written several times to remind the company I am never late, I send my payment in the first of every month. Yet they say- "Your account is past due. Please remit payment." This is ongoing and yet to be resolved. I have previously stated if this goes on, I will chose another company

I will never refer your company. Our equipment is super old and faulty— you don’t even check on it anymore yet you continue to increase prices!!! I am assuming the original owners were bought out by a larger establishment because quality and customer service have plummeted!!!

Waiting time was not long. My problem issue discussed. Record reviewed. If issue is not resolved then needed to contact again to discuss. My problem issue discussed still persists and need to call again. Home something needs to be done soon. We have system for long.

I have had nothing but AMAZING experience, filled with so much care and concern towards set-up and install, as well as learning how to use the system to feel as comfortable as possible. I recently had an attempted break-in, and in a matter of 24 hours, Tonii ** was at my house reviewing what was needed for set-up; three days later Mark and Brandon were here to install and secure the property. I was so shaken that week, and the guys did everything to make me feel safe and heard. They were so thoughtful, thorough and considerate.

Curtis did a wonderful job walking through our security system. We inherited our system and were unaware of the capabilities. Curtis came in, made sure all of the sensors were operational and walked my wife and I through the app and panel. I highly recommend him as a technician.

Nick the Service Technician done an outstanding job. He assisted in helping me in changing my old Master Code to a New Code. Nick was attentive and patient with me and answered any questions I had with the alarm system too. I am pleased with Nick’s service!

Nick showed up on time. Nick done an excellent job in installing the new alarm panel and he done great explaining how the new panel works. And sometimes twice. Nick was patient with me in answering all my questions and setup my App again on my phone. Excellent service and I am satisfied.

Since Vector took over from ADS Security, it has been extremely difficult to make contact by phone or email. Service once contact is made has been very good. Apparently, I am not the only customer having this problem. Previously, I could always contact the local office with a phone call.

Nick was awesome. He was very professional, courteous, punctual & knew his job, Job well done & very impressed. Cameras so very clear & installed neatly. Overall, I am impressed with Vector Security, the lady that scheduled my appointment & with Nick’s performance.

I am very happy with Vector Security. Curtis was great, he was on time, extremely professional, he was very knowledgeable, he did a great job being patient as he explained to me how the system works and setting up my app. I would highly recommend Vector Security and Curtis to anyone looking for a security system.

I needed to replace a battery in a motion sensor and Walter walked me through step by step on how to open the sensor which I. Had to use a ladder to get to it, he saved me from climbing up and down, so I only had to go up once. Thank you Walter! You were awesome.

Previous owner had system installed. But, I checked it out, and it's top-notch. Very happy with the service and re-installation. Installer arrived on time and did a thorough job. System in operation and works perfectly. Highly recommend to any new and existing homeowner.

John the Salesman was very easy to speak with and knew the system that was in the home I purchased. I added a few more Items to the system and there was no pressure from John, he was extremely accommodating. Dave the installer was an absolute pleasure to have in my home, didn't rush any of the processes to get done. Dave was so patient and thorough when it came to explaining how everything worked. I would definitely recommend Vector to anyone looking into security & fire protection.

I had a problem resetting a smoke detector after a battery change. The tech was patient with my bumbling and helped to resolve the issue. I appreciate his professional and friendly demeanor as well as his patience. It’s comforting to know that assistance is just a phone call away.

Associate told us about Vector Security but didn't explain the 5-year contract that you would be locked I'm so after years I would be very happy to be finished with this disaster of a plan. Regret every day the decision to get Vector. Also customer associated such nobody seems to know what or why you call the camera doesn't work, period.

I've been with Vector for over seventeen years. They've been taken care of me and my family. A very good security company. If I wasn't satisfied with them I wouldn' be using them. What I like about Vector they call you if they see a problem. Even if you have a low battery. KEEP UP THE GOOD WORK.

Not as pleased as I used to be with Vector. I installed their security system as soon as I bought my house, 6 years ago. I was shocked when I recently had to have them come out and replace a battery, they charged me $50. Now, a month later, I have 3 other sensors out that need batteries replaced. Are they just going to do one at a time until I pay as much as they can charge me?? There are way cheaper alternatives out there nowadays

We have been with Vector Security for well over 25 years, we pay the extra $10 a month for warranty service. Two weeks ago, our pad started beeping, telling us we had low battery. We called your service department to report this, they told us a service man couldn't come for four (4) days. In the meantime, we started getting a beeping telling us the battery was bad, we called again, and the service man told us he would remove that location and stop the beeping. We still got the beeping during the night at least 3 times. Service man came Friday afternoon and replaced several batteries. We received a bill in the mail and was charged gas $35. Why are we paying the extra $10 per month and please send me his schedule that afternoon so I can see how many other customers that were gouged, he didn't just come to service us. I am looking into another security system.

When I called to tell the company that they were not supposed to be calling me*, but rather the police, if an alarm went off, I also asked if there was anything that would make the alarm louder in my upstairs. The woman on the phone said someone would reach out and talk to me about an extender (?-not sure that is the right name), something that would relay the sound. No one has. *Also, this was the 3rd time I have told the company not to call me if the alarm goes off. What's the point of having an alarm if it takes forever to get the police because you all call me first?

Vector Security still hasn’t finished installing my cameras. They have been in my house multiple times. Trying to get someone to talk to me to schedule the installation is horrible, you will really need a lot of patience. I will terminate their services as soon as my contract is up. Their incompetence in completing the installation should be a breach of contract. You guys should do better, especially if your main product is for safety and security!!!

Glad you asked. We have been customers of Vector for about 35 years. Usually service was fine with no problems. We have had some recurrent problems lately but that's not what I am angry with Vector about. A new smoke alarm was installed and it was smaller than the old one which left a gaping hole in the ceiling. I would think that the hole would be covered up with a plate or something but it was not. When I called to complain about the open hole I was told nothing would be done to fix it. This is not acceptable to a long standing customer.

We are long time Vector clients with 2 accounts. The assistance received from Walter ** was by far the best, knowledgeable, professional service I have ever received. He was totally knowledgeable and was extremely patient in rectifying my system problems. He is a credit to your organization. Thank you.

We have been Vector customers for nearly 20 years. Nearly 20 years ago, we also had a landline, but in that 20 years, Vector has never tried to contact us to buy more security gadgets, upgrades or packages, etc. Recently, we had to make a change to wireless security because we finally got rid of our landline. Working with Audrey ** was like collaborating with a friend. She was helpful, knowledgeable and easy to talk to about our new security needs. She assisted us expertly in finding the best upgrades for our needs and budget.

Great. The tech was very helpful and patient with me. I could not have done the battery switch without her. ☺️ The service call was too extreme for my budget. This service should be included in the monthly service charge. I am thankful I could do this myself.

We had Greg H come out to discuss what would be best for are alarm concerns and he helped us decide on an upgrade to the new tablet system. The installer Kevin L showed up on time and installed the new system and showed us how to use the touch screen and the phone app.

Walter was fantastic, a great help and very friendly. Needed help adding a user code and also fixing a panel problem. He provided me everything I needed and more. Wait time and transfer to get to him was a little long, but his good service remedied that.

It was an absolute pleasure working with Mike, who oversaw the alarm system at our sports bar. As the General Manager, I was really impressed with his professionalism and attention to detail. He took his time to make sure everything was done right and that we were completely taken care of from start to finish. His dedication and thoroughness truly stood out, and I couldn’t be happier with the service he provided.

The staff were so accommodating and easy to work with. They were willing to answer any questions I had. The installation was seamless, start to finish. The technicians were professional in their work and overall they done a great job! I would highly recommend them to my friends.

I spoke with Walter with my concern about the plug to my security system. Walter is very pleasant & professional. He addressed my concerns & scheduled me an appointment ASAP. I enjoyed talking with Walter, he has a voice with a smile. He's a concerned & productive employee, make sure you keep him. Thanks.

The worst equipment the worst customer service the worst cost. You will not be protected in your home. They don’t care, they are trash. They don’t care if you are happy, they only use WiFi but don’t tell you if the WiFi in your area isn’t strong enough.

I want to commend Chadd (Senior Technical Support Specialist) for coming to the rescue. Upon returning home from vacation, our alarm system was malfunctioning, which caused our alarm to trip. Although the monitoring station called to verify if the alarm code was legit, my problem of a blaring alarm was not successfully resolved until Chad came to the rescue. I will note that it took several calls to customer service, approximately twenty minutes, before we received the necessary assistance. We were put on hold several times before receiving a call back with Chad on the other end. Chad was very professional and extremely knowledgeable! His technical expertise and patient customer service skills are ideal for the role he has with Vector. Chad, thanks so much for resolving the issue and for setting up a much-needed service call.

Good system, but your touchscreen should have the cameras showing instead of scenery. Came from Cox & the live feed cameras stayed on the screen so we could see who’s at the door without going thru steps. I personally see no need for scenery on a alarm system panel. Being able to see your cameras at all times will be way better than viewing scenery. Please look into changing this feature.

Spoke to someone in support about getting a price on smoke detectors, it’s time to replace the original ones that were installed in our house. I was told that someone from the local office would get me a price. It has been almost a week now and I haven’t heard anything. The wait time to get a real person on the phone when you call in for assistance is ridiculous.

I have called at least many times and have been on hold for up to an hour. I tried leaving a call back but no one ever returned my call. I have not been able to complete certain functions like opening my garage door from my phone. I also have questions about my monthly bill but no one ever got back to me.

Installation was on 07/05/2025. All went well then two weeks later wireless back door camera stopped working, after trouble shooting equipment had to call out service tech, service tech came out and he said that equipment is broke, but can't install new one cause the ones he has he is not allowed to give out, has to order a new one so I am paying for service with broken equipment.

I want to say that I have been requesting assistance for more than 20 days and I still have no answer, I wrote to you on July 7, 8 and 11, 2025 and I do not understand why you have not given me assistance. If a review of the operation of the camera system is required, because I have a camera that does not work. Please answer because it has been a long time and the problem is not solved. I send as evidence the messages I have sent you in text.

Our experience with Vector has not been a good one. I have absolutely no faith that our system works correctly. We have experienced monthly notifications where you call and tell us that the system is not working; the design of the original system where the fire and CO2 monitor are connected on the same zone and every time the monitor fails, the alarm goes off and then people come out and there is nothing wrong. I wish I had more confidence in your system but I don't.

We have been a customer for over 30 years and yet no one will call us about things we would like to have. On July 3 a manager was to call us back and here it is Aug first and still no call. What a company? They do not care about their customers.

Robert took the extra time to make sure that my app worked correctly. He didn’t leave until everything was functioning properly. He went the extra mile for my family today and I greatly appreciate it! Wonderful customer service! I feel safe and can rest better knowing I have this security system.

Cameras and app are so antiquated and not user friendly like the Ring cameras. Love the techs that did the install and follow up is fantastic. Have had 3 other alarm companies and this is a great company with decent prices, my only complaint is with the cameras and app. Camera system is useless compared to Ring camera system and way more expensive. For the price of 2 cameras and the useless app with no zoom in capabilities (double click on screen to see close up of video in the middle only, can’t move around so if subject is not in center you can’t see beyond that).

He was the best tech! He was very knowledgeable about the Vector products. He showed me things that I had no idea that I even had. I now have all types of things set up around the house that I already had access to and never even knew it. I would highly recommend him.

Nick was awesome and a true jewel! Nick is a hard worker and takes pride in getting his work completed and fixing the problem at hand. Nick goes over and beyond to make sure the work at hand is thoroughly completed and fixed. Nick is a rarity and true gem to Vector Security and to his all his customers everywhere!

Audrey my sales associate did an excellent job assessing our current security system and addressing concerns and complaints we had with our prior provider. Our installation technician, Dave, was excellent! He was knowledgeable and hard-working and ensured everything was working optimally. He was polite and a delight to have in our home for 2 days and I am very appreciative of all his care and attention to detail to get everything working just right before he finished

Helped explain where to set up adding a new device to my account. Stayed on the phone to ensure it worked properly and reviewed my account. Asked if there was anything else to help with. Verified my credentials before we started, courteous. Thank you Vector Security for making me feel safe in my home.

Kevin called a half hour before the schedule appointment to let me know he was on his way. Kevin did a great job helping us set up our wireless alarm system, going over both the alarm system keypad and the app. Kevin also showed me how to put both our alarm systems on the same app. He finished in a timely manner and did a great job walking me through the process.

I have been a Vector customer 25 years. I must convert to a cellular line now. It took me a long time to reach the Senior Support Team. Walter ** saved the day. He explained the process patiently, clearly and in detail. He scheduled an appointment with the technician. I look forward to being notified of the details. So far, Walter is outstanding, the best part of Vector!

Logan was wonderful to talk to and very patient. My smoke detector kept chirping and I did everything including changing the batteries. He stayed on the phone with me until he was comfortable knowing that my issues were fixed. If all your employees are helpful and patient like Logan, your company will flourish.

Kevin did a great job installing our system and explained everything in a way that we understand it. We appreciated his patience with all of our questions. Kevin walked us through both the app and keypads. We are looking forward to a secure home.

I cancelled my service on April 23, 2025. Was sent an email saying I would receive a refund of $46. It's July 10th 2025 and I still haven't received it after calling them twice and being told I would get it. Their service is not good and cameras doesn't capture videos or correct images. I would not recommend them to my worst enemy.

I chose Vector Security based upon the referral of an employee Mark **. I am extremely pleased with the installation. Kevin did an excellent job in installing and explaining the system to me. The home was left clean and in order. I would definitely recommend Vector Security along with Kevin as the installer. The professionalism was greatly appreciated.

Nick ALWAYS does an amazing job when he comes out to work on either our alarm system, CCTV and/ or Access control. Nick is always professional and detailed oriented with his work and troubleshooting any issue we experienced. Nick has a great attitude towards his work and very good at what he does! Nick is always a pleasure to work with.

Kevin ** is exceptional. In this day of superlatives, many words are overused. In Kevin's case, there are not enough superlatives to describe his degree of professionalism, knowledge, patience, expertise, and kindness. What an excellent representative for Vector Security. We are 30+ year customers of Vector (going back to "Westec" days), and Kevin is the main reason why we are loyal to Vector.

I had Vector Security for years at my former house and then I moved. I thought I would use them again. What a mistake, when you call you are on hold for up to an hour. if you leave a call back number no one gets back to you. I need help with the new technology and am unable to get it. I am so frustrated and I just hope that the system will keep me safe.

We had our system serviced today, great experience as always. We absolutely enjoy our Tech Clyde, he hears you out and explains the process, all while respecting the property. On the rare occasion I have to call about a suspected problem the call center is polite and helpful. I seem to only have an issue due to severe weather.

My frequent interactions are with technician Robert **. Robert is very accommodating and does an excellent job explaining things. He is a top notch technician. I give him a 5 star rating. However, I am very pleased with customer service to schedule a visit. It is ridiculous to stay on hold for 45 minutes or longer.

Bruce ** (P) of the Vector Security office in Plymouth Meeting in Pennsylvania, did an amazing job for all parties involved in a house we rent out when our old security system was damaged by a previous tenant. He spent time answering all of our questions about replacing our security keypad and how a contract for monitoring the home for our new tenants might work in a rental property. Then Bruce took the time to learn what our tenants would need in the way of active monitoring.

Worst customer service EVER! Takes forever to get a representative on the phone. Request hardware malfunctions requiring tech visit (at additional fee). Fire and burger alarms that were set off were not reported to police or firefighters, or to me. Now having trouble discontinuing the service.

Made a call for service and realized how old our equipment was and Curtis explained the newest system. Gave us price within a day, and we did go with the new system. A week later Curtis came out and installed and explained everything to us, very patiently. We have had Vector for over 30 years and very satisfied. Would recommend to anyone.

Called for service but she was able to remedy the problem without a tech. coming out. Reassured me if SVR is not working everything goes to the Cloud. Showed me how to access the cloud. Added cameras to website so I can see it! All pictures very clear and definitive. Can see animals and people l.

Something, perhaps lightning, caused the keypad to stop working. The ready light was on but doors were open without chiming. Pushing buttons did nothing. The keypad screen was dark. Chadd **, Senior Technical Support Specialist, patiently walked me through a reboot of the system, which reset the keypad. Perfect Customer Service!

I have been on hold for over 45 minutes and have not been answered yet. I'm unable to call their local office either. I have been a customer for over 20 years and this is totally unacceptable. The company should have a better phone service.

Our 25 year system was functioning properly yet it was time for an update. Rick our salesman and Curtis our install tech were excellent. We are looking forward to having the new options on the touch screen pad and also the App. Curtis explained everything wonderfully. Awesome. Awesome. Awesome. Excellent. Five star rating.

Curtis, Russel, and Mark were all great! Very professional, knowledgeable and polite. Rick ** was a great salesman and very helpful with planning the installation. The crew was awesome and very patient with all our questions. They answered all our questions. We would definitely recommend Vector Security to anyone. We are happy.

Nick installed my system back in January and done a great job installing everything! I love the alarm system and outdoor cameras. Today, Nick is adding another Floodlight camera today to cover my Side yard. Nick’s professionalism and attention to detail is top notch! Nick does clean work and efficient.

Nick done an outstanding job in working on my alarm system. He explained each step he was taking regarding setting up my new login information and setting up my cell phone, iPad and desktop computer. Nick was patient in making sure I understood how to work the Alarm.com site and view my cameras. Nick was awesome and a hardworker!

I don't even know where to begin with how terrible our experience was. The contract is vague and full of loopholes, and every time we called customer service, we were given a different answer. We just wanted to know what happens to the cameras when we sell our home—simple question, right? Instead, we were told alternately that we own them, the house owns them, Vector owns them, and then we own them but have to pay to uninstall them if they’re available to do it. Make it make sense. In the end, we decided to leave the system for the new buyers—And we made very sure to tell them not to bother with Vector.

I was thrilled with my Vector update today. Kevin was professional, knowledgeable, efficient and pleasant. He took the time with me after the install to explain the new system. Kevin explained both of the keypads and the app on my phone.. He walked me thought all of the setting that I was interested in to get the system to work the way I wanted. I would recommend him to anyone.

Purchased new home. Vector salesman showed up at door with no appointment. After the salesman left, I’m 72 and ambulance had to take me to ICU after he left. Vector knew my builder was providing security and I did not know. 4 days after ICU, came home, Vector installed their products. Basic security is $39.95 monthly, they charge me $64.99 for 60 months. Please be aware before getting involved with Vector. They refuse any customer service to resolve any of the problems and complaints I have with this cold, money hungry company. I wasn’t given a receipt.

The worst customer service I’ve ever experienced. There are plenty of home security providers so you want to use one that can promptly and professionally resolve your issues should they arise. I’ve spoken to all levels of Vector employees and it seems they are trained to scream, yes scream like hormonal teenagers, and interrupt you while on the phone. The security service was nothing special and the customer service was nonexistent. I’ve received better customer service from McDonald’s. Steer clear. All they care about is money. There is zero concern for the customer or provision of the service.

Nick done a wonderful job on adding my backyard camera to cover my backyard and back porch entry area. I can tell that Nick really takes pride in his job and enjoys his work. He has great customer service and customer skills on how he relates and explain how and where he’ll be installing the outdoor camera and how he’ll run the wire for the camera. Nick did an awesome and clean job in the installation. Very good technician and great customer skills!

My neighbor had referred me to Vector Security. I then met Bruce **, **, and I was so impressed with his presentation of the system, that I immediately signed up. It was the best decision ever. Jake, the technician, encountered so many problems because I had just recently changed my internet service, and he was persistent until it was completed. I feel very safe and confident that I made the right decision. The service exceeds my expectations and I have already shared my experience with other neighbors. And, Bruce called to let me know he would be in the neighborhood, and asked if I needed anything, and I did. I had a few questions, and again value the service. It’s rare to find such service like this today.

Nick showed up on time. Nick is an excellent employee! He done a wonderful job in reinstalling our alarm system. He changed all the batteries In the old devices we had. Ran the wire for our keypad to where you can’t see it. Honestly, the reinstallation was better done by Nick than how it was before. Nick is awesome and would recommend him to come back anytime!

We have been with Vector Security for a few years now. Bruce ** was very thorough when explaining the security system we were interested in. He was wonderful when assisting us with the equipment and features that would be beneficial. Craig ** went above and beyond when installing our system. It was a little confusing to me at first but Craig was kind enough to spend the time I needed to show me how to set everything up on my phone. Kudos Bruce and Craig! The control center is always very helpful and if there is an equipment issue, it’s addressed immediately.

Nick did a great job installing my new doorbell camera. He made sure the doorbell camera is installed properly to our satisfaction. Nick also setup the Recording aspect of the new doorbell and drawn out the field of view of where the new camera will need to record. Overall, we’re happy with the new doorbell camera and happy with Nick’s service.

Great install, Kevin is a very knowledgeable tech. Kevin took the time to paint all of the white devices black to match the style of the house. He took the time to get me on the Vector Security app. Kevin was on time for the appointment, I would highly recommend Vector Security and installer.

Nick was extremely professional. He demonstrated knowledge, understanding and most importantly worked with the owner of the property to position the cameras as needed. It was a pleasure having Nick setup the system and then applying those principles to my laptop and phone. His ability to foresee area’s of concern was second to none. Management individual who can get the job done.

I called customer support and spoke to Chad T. He ran some tests, then instructed me on how to stop the noise. Thank you Chad! Great tech support at Vector and nice people. We have had this company since 1994 and have been very happy. I would highly recommend Vector Security!

We've been with Vector Security for 16 years and, in general, have very little to complain about. The personnel act in a respectful and polite fashion and show expertise in their field. My only complaint was waiting over an hour to be connected. Once I was connected, my tech cured my problem in moments. I feel as if Vector does a solid job overall.

When we bought our house Vector was in the house. We decided to finally activate it, and we were very pleased with the response and with the gentleman that came out to do all the work. He worked very fast and explained everything to us on our phones. We had many options as far as the cameras were concerned and we picked what was best for us.

Referred to us by another Housing Authority. We signed a contract in Jan 2023 to have the cameras at one of our sites replaced along with the entry system and fire call/alarms. In April of 2025 we received a $336,933 bill for the install which still was not complete after 2 years. I had to call and tell them we weren't going to pay until the Job was complete. Somebody had a major screw-up with our job. They did finally come out and finish what needed to be done so we could properly test. But of by that time a couple of motors needed to be replaced because they were not working. May have been bad 2 years ago when they started, but seeing how we didn't get to test the system in a timely manner, we will never know. I would call and email about when they were coming just to have them tell they will be out, "We call you." Never would show & never called.

As always, I have to call Vector and wait to have the call answered (about 25 minutes) then I have to get a call BACK from Vector to schedule the appointment. WHY CAN"T I JUST CALL THE NUMBER TO SET UP THE APPOINTMENT OR DO IT ON LINE???? I would really like this to change. We have had Vector for more than 15 years AND IT IS ALWAYS PAINFUL to get new batteries.

We could not login to our account on one of our smartphones. Customer support connected us with Walter at Tech Support. The communication, friendliness, patience, and technical expertise during the technical support by Walter are certainly the best we’ve enjoyed in a very long time. All problems were resolved. This service was very much appreciated.

The service started out ok. However my service person was very impatient. I needed his help when my email and password had to be changed. Now I am not able to get surveillance from porch camera. I am 74 years old and what I want to say don't be in sales, customer service or installation without the right attitude and patience. Looking for another security service. It is not free and I can stop drafts from my account. I approved this message. Carol

Tech support was good but it took me on hold for 1 hour and 38 minutes to report the problem. I was on a queue waiting list to call me back and I’m still waiting for the callback. You probably need more support staff. Just 1 hour and 32 minutes is a little much.

The call was very productive. I called to change our passcode at our home. We had forgotten what it was. Thankfully we did not need it until today. I was treated very well and the tech was so nice and professional. More people should be so eager to help. He made things very easy. Thank you.

Brittany was very kind, took her time to make sure the system was functioning properly, she was very polite and helpful. She apologized a few times for all the wait time that I had to wait…almost one hour. Brittany told me to check all the sensors on the windows, and the sliding door patio, to make sure no one is missing.

After 35 minutes of hold, the queue messages stopped. I stayed on the line and at about 40 minutes a person answered the phone. The person was very nice and helpful. 40 minutes of wait time for a service call is TOTALLY UNACCEPTABLE! It gave me lots of time to consider changing my service provider! It is also unfair to your employees, I was very irritated by the time I spoke with them.

Kevin was on time for our 8:00am appointment. He worked on the system to fix all the existing problem we had with the system. He added the new door bell camera and made it work on my phone showing us all the steps needed to get the app working properly. Great work, kind and very knowledgeable staff. THANK YOU!

The Lady that helped us with our issue was Excellent! Very knowledgeable, polite and patient! She helped solve our problem! Vector security should consider this Employee special! We have been with Vector for several years and this Ladies professionalism will keep us here and spreading the word! Thanks. 😊

I called Vector Security for assistance with my cameras. I spoke with Brittany ** and she exceeded my expectations. She was very professional and patient with me as I reset my cameras to get them back online. He instructions were clear and easy to understand. Her customer service skills and her Compassion for the customer is one of the many reasons I chose Vector Security.

Brittany was the “ONLY” person that assisted me. She was amazing! I have been calling for over a week about a constant trouble beep and no one has returned my call or been able to fix this issue! It is a major inconvenience and I have been a loyal customer for over 10 years! Really disappointed in Vector but Brittany thank you so much for resolving my issue

I had some issues with the lighting at my home (automatic on and off times). I was helped by Brittany **. She was wonderful, and professional. Stayed on the phone with me for quite some time and not only fixed my issue but taught me a few things I didn't know about how to adjust the system from my iPhone as well. I highly recommend Vector security. Not only because it provides wonderful security, but because of professionals like her and those that have come on site to repair and assist when necessary.

Nick was a great technician. He was enlightening as he setup my Vector App, which I never had before. Taught me how to navigate thru the App via operating the security system as well as viewing my cameras Live on the App as well. Nick also updated my firmware on my panel too. Lastly, Nick was professional, friendly and a great attitude towards his work.

Been a long-time customer, luckily the home we purchased also used Vector. Technician came out to make all circuits were working and key pads were responding. He also helped me link my two accounts on my phone app to be able to set and unset either account. Overall like the service and cost. I do wish I could talk directly to local office.

I have been a Vector customer over 20 years with no complaints. Natural to choose Vector for upgrade. The installer was very knowledgeable and offered a better solution than originally planned. I do feel he was taking shortcuts and left old equipment behind that should have been removed with the installation of new. For example, the wired sensor was left on the window. Old detectors were left installed. Not sure if the low temperature monitor was replaced. "New" looks like the previous one.

Company moved me to a new area and sold my home for the relocation so unfortunately I had to cancel my service. However when I canceled my account access was removed, so any balance could not be accessed to be paid. I then recommended to the new owners to use your service as to which they did. I was contacted this morning by someone very rude stating that the balance would be sent to collections as she already explained how it could be paid. I do not make payments over the phone, and she did not provide an address of where payment could be sent, simply said I've explained it to you and it will be sent to collections. So unprofessional so I will recommend to the new owners not to use this service.

Kevin & Greg did a fantastic job as always! The best. They were on time, super responsive and very knowledgeable. I really appreciate their customer support. Both of them worked on the project until it was complete and help walk me though all aspects of the unit. They handle my situation as if it were their own.

I had a great experience with ** when purchasing my new keyless entry door lock. They were knowledgeable, patient, and took the time to explain all the features, helping me choose the perfect model for my needs. The process was smooth from start to finish—no pressure, just genuine customer service. Highly recommend!

Every time I call them press the button to get where I need to be transferred to only to be told I'm in the wrong place. That call involves being on hold for 30 minutes or longer and when I finally get someone on the phone they cannot find my account. My guess it that this company is several different companies under the same name and only some departments can help you. Either way, this is an incredibly frustrating waste of time EVERY SINGLE TIME.

Kevin and Greg were on time, the office said they would be here between 8 and 10am. They knocked on the door at 7:55. Which was a surprise. Kevin and Greg fantastic in every possible way!!! They were both excellently professional, knowledgeable, courteous, and considerate!!! They are worthy of 100 stars!!!

I have been very pleased with my experience with Vector. Frank was great and very easy to work with on the initial sales visit. Curtis was great with the install. He was very thorough and made sure all of our needs were met. He explained the unit to me very well. He was pleasant and helpful and his knowledge was extensive. I am very pleased and happy with the whole experience and would recommend Vector to anyone.

My doorbell camera was offline and needed to be reset. I called in and the customer service representative walked me through the process. After a couple of attempts it came back and I’ve had no issues since. This rep was very knowledgeable and extremely professional. He is one of the best folks I’ve worked with since I’ve had your company.

I just want to make sure that Greg and his team get the recognition to so deserve. From the initial visit all the way to their final day, they were professional, communicated clearly, heard our concerns, and went truly above and beyond to ensure we were happy. I was POC but the staff even went out of their way to praise this team for their professionalism. I would always want these guys doing our installs because of this experience. Thank you to ALL of them and a big shout out to Greg for his leadership and amazing professionalism!

Anthony was very professional and very knowledgeable on working on my system. He came back to install a new panel box because it was not working properly. He was polite and very helpful to me when he installed the panel and took time to show me how to work it. I never knew how to work the panel box because it was here when I purchased my home. After downloading the app I used it only. I am a elderly lady and he was very patient with me.

I chose Vector Security due to their strong reputation for reliable security solutions. My interactions with their staff have been excellent; they were professional, knowledgeable, and attentive throughout the process. The installation was smooth and efficient. The technicians arrived on time, explained each step, and ensured everything was set up correctly. Overall, I am very satisfied with my experience and highly recommend Vector Security for anyone seeking dependable security services.

I have had security service with ADS, the company you bought, for over 30 years. The contract that I had with them included free maintenance of both service and parts. I'm sure if you view my contract you can verify this information to be true. ADS in the past has had to come to my house and repair or replace parts on a few occasions in the past. Because of the contract they never charged anything. Now, it seems that Vector Security doesn't want to honor my contract and so far the service being provided has been horrendous. Nobody with your Nashville, TN location answers the phone. All you seemingly can do is leave messages, which nobody will timely return a phone call back to me. I don't consider 5 days later as timely. I am contemplating contacting the Better Business Bureau in Nashville and make them aware of this lack of service. If anybody within your organization cares about me, the customer, you can contact me via my email, **.

Curtis was extremely knowledgeable and had the new upgraded system installed and working properly in no time. He installed the app on my phone and walked me through it. He explained the new panel and the key fob and all the new functions of the system. I would highly recommend Curtis to my family and friends.

I changed from ADT after 35 years. I wanted something more simple and less monitoring fee. Boy am I sorry! The install went fine but my garage door kept alarming. The technician came out and fixed that. Then the front door started to alarm. I can’t get anybody to call back with an appointment for service! I can’t get technical support. This is less than 1 month old. I’m beyond disappointed and frustrated. Meanwhile, I’m still being charged monitoring fee for a system that is not working properly. Also, I’m not fully protected due to this zone being bad. Please help me!

Kevin and Greg provided exceptional service in the installation of our alarm and cameras. They not only quickly and efficiently performed installation but walked me through every step of activation and use. They are detail-oriented and customer friendly. An absolutely top-notch experience in every way. I highly recommend Vector Security!

I called in with an issue and you indicated that you would call back in 12 minutes. That was over an hour ago. So I called again and have waited over 30 minutes. The automated system indicated that my wait time would be 11 minutes, it has gone up to 30 minutes and still no one has contacted.

I had an ongoing issue regarding a "front door tamper" with the alarm system and then notifications that the system failed to send updates. I called Vector for technical support and was lucky to reach Brittany. Brittany patiently walked me through various steps that enabled us to resolve both issues. I was particularly grateful we were able to resolve the issues via the phone call rather than wait however many days it might take to have a tech arrive to resolve them on site. Brittany was patient, clear with instructions to lead me through the required steps, and also provided helpful recommendations. Great customer service! Thank you, Brittany!

We had security services of Murfreesboro. Then they were bought out by ADS and ADS was OK. Now Vector has bought out ADS. Vector services are terrible. Our alarm has gone off several times and no call or text to see if everything is OK. We will be canceling and advising others we know that have it to do the same.

A very pushy sales person named Mark ** came around 5 times to get me to sign up for Vector services and I eventually gave in to not be rude. I was lied to and told that I would only be charged one time but I've been charged monthly for over a year. I called in May of 2024 and requested to have the services cancelled and someone came out and removed the equipment but I am still being charged. This needs to stop. I would give all 0 stars if it was an option.

Our experience with one of the staff members named Roslyn ** was really great. He was very informative, patient and polite. I would recommend him to anyone interested in security. I recently had to call him again for some more questions and again he was in true form. Thank you.

We upgraded our old vector security system with the new smart digital wireless system. We worked with the sales person, Ms Audrey ** at the Lancaster, Pa. She was very nice, professional and very helpful in upgrading the system having various security products. We are very glad having her and appreciate her time spent with us and answering any questions we had finalizing the system.

Updated on 03/21/2025: For the third time, have scheduled service for our system, and yet again technician was a no show, and we were not contacted of a problem or change. We have paid for services for over 10 years for our Fort Pierce home, when service was needed they weren't there...and it's time to seek out another company.

I highly recommend Vector Security. Great service. Customer care prompt and helpful to customers' needs from explaining service to installation and during service. This service has protected my home for years. Customer care polite during cancelation. Only canceled because of relocation. My home is now a rental. Educated renters of importance of this service. I would recommend this service.

I have had a contract with you all for years and no yearly inspection has been done... Does this company not give this service? Andy ** gives excellent service but he has only been here for a service call. The company before gave yearly inspections with a signed contract why don’t you?

Salesman showed up at my door. He was very rude and extremely pushy. Constantly talking over me when I tried to speak. I have decided I will not be using Vector for security for this reason. Your lack of professionalism is equivalent to that of a used car salesman! It is obvious that your personnel are poorly trained.

Very pleased with Nick’s Service, 100%! We’ve had bad experiences with our alarm system and a previous Technician came out previously and afterwards, the alarm system worked worse than before. Nick came out and fixed EVERYTHING that was wrong with our alarm system and cameras! Thank you Nick for your hard work, focus and our renewed trust in Vector Security!

I told you when you put the cameras in that the one in front of the garage door did not show enough light but you came out, look and said you could do anything. Not very impressed with your Maintenance work. Called several times about this but did seem to get anywhere.

I did not choose Vector, was changed over from ADS without any notification. I had a false alarm for fire at around midnight on Jan 31. ADS called and then Vector called, everything was OK, false alarm. I requested that Vector contact me to no avail. I tried several times to reach Vector, with each time I was put on hold with music. Once I waited 20 min, no answer, so what gives????

I started with another system and it was bought out several times and became Vector. I had someone come and they changed a battery in the smoke alarm in the master bedroom. It goes off and does not sound here and calls our son and daughter in law..A real nuisance..

The techs were on time and walked us thought the while job before starting. Very profession and excellent customer service. Kevin and Greg are extremely knowledgeable, experienced, and thorough. We are switching from are pervious company do to no response to multiple calls to service. An all around positive experience.

I DID NOT CHOOSE Vector. I HAD SECURITY WITH A COMPANY THAT WAS SUBSUMED BY VECTOR. Sorry customer relations. Will not recommend. This company to anyone. Waited a year to bill me on a doorbell that I did not need. Said my old door bell could not be repaired, when in fact all I need was a doorbell transformer.

Vector did a great job. Jeff helped us out with the correct cameras. The ladies in the office were helpful for scheduling around our schedule. Nick and rest of the Vector installers did a great job. They were clean, neat and respectful. My wife and I highly recommend Vector Security.

Rob and Joel were very knowledgeable, very helpful ensuring everything was up properly, as well as making sure I understood how to operate the system correctly. Further, they made repairs ensuring all devices were working. I highly recommends. Outstanding customer service received.

We put Vector into our new house and Kevin and Greg have been a joy to work with! Both worked on installing our system and Kevin came back to show us how to use the app and set everything up. The program is super user friendly and Kevin did a great job showing us all the possibilities. I would highly recommend working with Vector and special request Kevin and Greg!!!

We recently replaced 2 doors and had to remove the door alarms. I called to have someone reinstall them properly for us and they said there was a $100 charge. I don’t think this right. Just my opinion. I have been a customer for many years but looking elsewhere. Also for a better rate.

Garage doors are no longer connected to the app, and we were told we would have to pay a dispatch service fee to have someone reconnect them. This is not something I feel like is worth a couple hundred dollars to connect but it's annoying that we pay for service that isn't provided.

Over a week ago we spoke to a representative from Vector with some questions that she answered well but we also asked about finding out about another outside camera. We were told that someone would call us the next day but it's been almost two weeks and no one has called us back at **.