Vector Security Reviews

Jeff, was really a pleasure. He is very competent and was very thorough. He took his time to complete the job well. He checked all of the door sensors and batteries. He tested the alarm system and explained how the system works. I have been a long time customer of Vector Security and have been very pleased with the company over the years! Jeff has serviced by house twice and on both occasions, I have been extremely satisfied with his service. Thank you for sending a wonderful technician!

We have had Vector for over 14 years now, their service has been great, we have been very happy. We recently decided to upgrade our system. We wanted to get the more up to date keypads. Devin was my installation tech today, he showed us everything and showed up on time.

Vector is a good value. It was easy to place the order and set up a convenient time for installation. I appreciate the quality customer service and attention to detail. The app and web portal are both user friendly. I feel confident that my home, pets, and belongings are safe with the Vector system in place.

My best friend recommended Vector Security for my new home. I fell in love with Vector Security at my apartment and I knew it would be perfect for my new home. The technician was very professional. The system is easy learn and very user friendly. I would definitely recommend Vector Security to a friend.

We were a previous customer. Decided to upgrade service. Salesperson was very nice and knowledgeable. Understood everything as explained. Installer was prompt, personable, and explained the system. He also explained, installed, and demonstrated the application. Would recommend to a friend.

I had a problem with a smoke detector his past Saturday. The fire department came out and my neighbor. We got the alarm system turned off. I called Vector that Monday set up a service call. The technician that installed my new system came out. He changed my smoke detector. Ran a test on it. And everything tested good. He educated me on usage of my alarm system. Very good technician! I appreciate Vector for providing fast turn around service. And I truly appreciate the. Great technician’s service and professionalism!

Best security company around. Very clear service and fee structure (as opposed to others who charge for service calls and equipment replacement). We started using Vector at our newest shop and decided to replace SDG at our 4 year old shop because of the service from Jim **. The service techs that did the install were top notch as well (Brooks and another guy whose name I forget). They reviewed the order before starting, explained what they were doing, and verified how I would like things to function. They then walked me through the online setup and merging of the two accounts.

I called to have a faulty sensor replaced, and AJ was courteous, fast, thorough, and informative! I appreciate all of his help and insight into the working of our system and in what ways we might be able to improve our protection. I would highly recommend Vector Security and especially AJ to anyone I know. Thanks!

We had Vector security at our previous home and we were pleased with the service we received so we decided to continue with Vector security when we moved. We love the fact that we can use our system with our smartphones. Our technician was Devin, he was on time, he was helpful and answered all of our questions.

The staff member, Brian **, was excellent to work with. He took the time to properly move and reinstall our system, verify that it was working correctly, and provided detailed information above the base knowledge that we knew. He possessed excellent cleanliness and tidiness of his workspace and made us feel more than just a job number. He was willing to go out of his way to make sure I understood what was going on and how it would affect our security.

Reliable service. Knowledgeable technicians. Clean, neat and very good work. Jason was the tech and he was on time efficient and correct in all aspects. Jason conducted our yearly fire inspection. He is very knowledgeable about his job. PLEASE SEND HIM AGAIN. IT WAS A PLEASURE.

I chose Vector because I’ve had vector at my previous residence for 10 yrs and I was very happy with the service which is why I chose to keep them for my new residence. My technician was pleasant and knowledgeable and very friendly.

Our install was very quick and convenient. Kevin was very professional and answered all of the questions I had in detail. Because of his great service we will continue to use your service. He is a great asset to your company. ❤️

I called to get an insurance certificate and Laurie could not have been more helpful at Vector. She knew exactly what I needed, and faxed it to me immediately. She was extremely helpful, pleasant and professional. I was assisted in record time. I did not have to hold on the line at all and was assisted immediately.

I chose Vector Security when a guy from Benjamin Company knocked on my door and talk to me about an alarm system. From that point on every interaction I had with Sales, Technicians, monitoring Center has made me feel like I was part of a Large family. Everyone was concern about my well being concerning the alarm and myself. I recommend Vector Security to everybody.

I had Vector service for seven years. I decided to upgrade my security system so I contacted Vector Sales Dept. A salesman came by and talked with my wife and I about the new services that are available. We chose to upgrade my alarm system, add a door contact, glass break sensor, and the new Vector application on my phone.

I chose Vector because they were the best ones to suit my needs with me being gone all the time. I've had security systems and I was not satisfied with them. Vector was the best one so far and I'm sticking to that. I would recommend Vector to anyone requiring a security system.

We chose Vector security because we were referred by a family member who has been very satisfied with Vector security. My installation technician was Devin, he showed up on time, he was very professional and respectful. He showed us how to use all of our equipment. We’re very happy with how everything went.

Don was fantastic, courteous, timely and knowledgeable. He was able to help me quickly get to the root of the problem. He worked in conjunction with our contractor to get everything up and running. I would recommend Don and the company to others. Thank you for the help.

We had been very pleased with our Vector service at our previous home, so we returned. My experience with Kevin as an installer has been nothing short of exceptional. His knowledge is extensive, and yet he is also able to explain it all thoroughly.

Ed was my installer today. He arrived on time and was very professional. He completed the job quickly and made sure everything was working properly. I have had Vector for 3 years. They have provided outstanding service with no issues.

We were recommended by a former employee Denny **. It was a good overall experience from Sales to Install. I love being able to control the system from wherever I am. And with multiple homes, that was real important to us.

After 13 years of enjoying the excellent service Vector Security has provided, I must say adieu! I am moving out of state and wish the new occupant of my home the same wonderful experience with Vector that I have had.

Vector Security is the choice for my entire family. We have several accounts with you. We are thankful for the excellent service shown by your associates who I had the pleasure of dealing with with previous issues. They have all exceeded my expectations.

Joe did a great job explaining the system and options. He was also there at the beginning of installation to personally pass me onto the installer. John installed it efficiently with great insight and ensured I knew how to use the features before heading out.

Love their service. Josh was very attentive to our needs and he explained everything about the new upgrade. He was very informative and extremely courteous throughout the entire process. The cameras were place in a spot where the children cannot touch. He showed us that we had an attic and he made sure all of the windows were secure. He is wonderful.

Being new to this facility I was introduced to Bill ** who is the testing technician for vector. The task was 1st quarter electronic testing, I knew nothing about the system and was extremely comfortable following Bill around who understood this system and answered all of my questions professionally. I was so impressed with Bill that I have requested his service for all quarterly tests.

A coworker of mine has had Vector security and she referred me to them. I’ve heard good things about Vector so I chose to go with them. My installation was Devin. He showed up on, he was very prompt. He walked us through how to use our system and we feel much safer now.

We needed to upgrade our system and stop using the land line. We like the new technology and being able to remotely access the panel. The sounds and voice are very helpful. The weather is a nice bonus. Nick did a great job!

This service call was for the installation of a glass break sensor. There was some confusion making this service call as the technician believed that the existing sensor was not working. When I explained that it was working I suggested to leave it be until I experienced problems. The technician then discussed various additional features to supplement the existing system that I believe we will incorporate in our future plans. The technician, Aaron ** was very knowledgeable and helpful in suggesting updates to our system. I would like to commend him for this and would like him to be our technician on any future calls.

Today the tech really helped me out. I changed my battery in my system as I have done for years. But system did not reset like it should. The tech showed me the simple fix. I had forgotten my code and didn't set the system. We programmed a new code and that fixed it.

The technician Jason ** was pleasant and quickly diagnosed the problem and promptly fixed the issue. The technician arrived promptly on time and answered all of my questions. I am pleased with Vector and would recommend their services to my co-workers, and friends.

The staff was very professional. The job was completed in a timely manner. Kevin introduced himself when he came to replace the last camera, explained what he was going to do, had it done within a half hour. Very pleasant to work with.

Love our Vector system and the great service that comes along with the system is a great company that will accommodate your schedule to help make everything simple. Could not ask for any better people or a better company to do business with to protect our home and family.

My initial experience wasn't so pleasant. However they wasted no time making everything right. The installers or field techs were great, fast and VERY informative. A supervisor from Virginia personally met with us to overcome the initial disappointment. I'm a little concern about a certain matter but other than that all is well so far.

We already had the equipment installed when we bought our house. Josh was very professional, and assisted with all the needs we had. I would recommend to friends. The service and equipment was great. We appreciated all the work that was done for us.

Happy with the service except for when the batteries run low and the system and devices start to beep. Had expressed some time concerns as having to travel a great distance to reach the family home and had specific timeframe that was needed for that day as explained to the person that handled booking the service call. Other than that all is well.

I chose Vector Security because our home builders referred them to us, they said that they’ve used Vector in all of their houses, so we searched online and saw great reviews which made it an easy decision. My technician today was Devin, he was on time and very professional. He showed us how to use our system and we’re very happy.

Has not been a satisfactory experience, particularly when contacting the company representatives. Have not been able to speak with the appropriate person initially, and service calls have always been an exceptionally long wait.

Word of mouth from neighbor. Internet great reviews. Pricing means a lot these days. Techs have great knowledge of the up to date system. The system that I did have was outdated and the owners were difficult to work with.

My Technician John ** was very professional and knowledgeable. All Vector team from Management, Mr. Doug ** and his team are very friendly and helpful. I like my new wireless Alarm.com a lot. It's really easy to use. Thank you for protecting me and my family.

Had to re-activate services due to a new home purchase. The technician Josh did a incredible job by showing me how the systems works in all spectrum. I will most definitely recommend this system to all my friends and family. Thank you so much!!!

Had trouble with panic pad. Tech fixed it and checked our batteries in other devices. And then told us about additions that could be added to our system. I was glad to learn about this. We installed other devices and explained them to us.

I have had Vector security for over 20 years, Vector and the service has been great. They’ve always answered our questions and were very quick to fix any problems we have had. Today my installation technicians were Devin and Todd, they were on time and courteous and professional.

The techs and customer service is great! I have received excellent customer service for the past few years. My calls are always handled promptly. I never have to make repeated calls for service or any other issue. I would recommend Vector to anyone needing home alarm service.

I had Vector alarm service for some years. The old system I had was a good system and it worked good. Recently, I gotten rid of my landline to my home, which the alarm system was tied too. I wanted an upgrade. I called Vector and a salesman came to my home. We talked over a few packages and decided on an upgrade that includes a new control panel and I can use my existing sensors. The technician came out and upgraded the alarm system. He was very professional and knowledgeable. He also ran a new wire inside the wall for the ac power to the alarm system. Before, the ac wire was exposed and stapled along the wall. Looks very good now. I am well pleased with the overall sales and installation and service of my Vector system. And would recommend anyone I know to you guys.

I had Vector in the past and we just moved to a location. I'm happy with vector and recommend this company to my friends and family. The installer was professional and friendly. Rigel the installer done well. I will pass the info on about vector.

Technician was very professional, helpful, answered all my questions, and fixed the problem. He called before he arrived to give me an estimated time of arrival and was there in the 45 minute time period he quoted to me. I was very satisfied.

We first heard of Vector Security thru a Salesman who stopped by the house and told us of what Vector provides. We liked what he had said and then got the alarm and have been using it everyday and now we may be upgrading the alarm possibly with cameras.

I chose Vector because of the price. I have been a customer for almost 10 years. I decided to upgrade and to stay with technology. After hearing the offers, I decided to go with the cameras inside and out. I really enjoyed meeting my service tech and he explained and showed me everything I need to know about my new system :-).

Vector security technician was extremely professional, personable and courteous during the installation of our new security system. He provided a thorough explanation of the features and answered all of our questions. We are now very comfortable with using the system.

I have been with Vector for more than 6 years, I learned about Vector through a family member who recommended me to them. I have also recommended Vector Security to my son and his wife who have went with Vector. They have the cameras.

Am being punished for selling my unit in the form of a 10 month bill for services that will not be provided by Vector! I will not state what will occur if this is not resolved. I should not have to pay for the lack of service.

We saw them at the Carolina Hurricanes Carnival. They seemed nice. I liked the 3 months free. We were not satisfied with our current company. Seemed like a win/win. So far so good. The install was great. Nicholas is a great installer.

The system was previously installed in the house, but previous owners were extremely satisfied. The technician came out, explained all of the additional features, install was easy and Mike was extremely knowledgeable, prompt and efficient. I highly recommend Vector for your security needs!

We chose Vector security because there was a system already in our home when we bought, the old home owner referred us to Vector. We have heard great things about them. My installation technician was Devin, he was punctual and courteous. He showed us how to use our system and were happy.

Our neighbors have Vector security and they’re very happy with their system and they referred us. We also have many other friends who have the system as well and they speak highly of it. Devin was my installation tech. He showed up on time, very presentable and explained everything very well. I am very pleased with how everything went.

We have a fire alarm system from Vector security. They have provided us with outstanding service and we are very pleased with the company and the maintenance of our system. They have been very dependable in maintaining and servicing our equipment.

Vector is currently our security provider. We had a service call. Our tech was early, friendly and very informative. We always have a pleasant experience with Vector. We had never heard of Vector until I began working here at the Renzi Center. Now that I have experienced the Vector value, I will check out your residential service and make recommendations for other companies needing security systems.

We were having some false alarm issues with some photo beams in our warehouse. The technician who came out was excellent. He identified the problems, and was able to come up with solutions to alleviate any issues we may have in the future. Very happy with the service provided.

We cannot say enough about how great our Vector system is for our family. We love all the features an things it can do. The best part is the great people that are there to call and answer the phone and the technicians that come out are always great and letting you know what other new tech is out there.

Update: I finally received a call back from a supervisor. She was actually wonderful! She had reviewed my concerns before calling me back, so I didn’t have to explain everything again, and was able to offer me a solution. I’m sorry I did not speak with her sooner. I might even have been convienced to give Vector another try. She would get a 5 star rating!

Have been with the same company for that I became a Vector customer when I was bought out, my service tech was on time and very informative. He was on time and fixed my security system and it’s now working fine, I’m very pleased with my service here, I will recommend vector to friends and family, thanks.

Coe relocated new to the location. Already had vector installed in my house. Figured it would be a nice way to protect my home and loved ones. Customer service is perfect. Taught us a lot and am happy with everything. I would recommend Vector to anyone who is interested.

Have had Vector Security for 14 years and very pleased with them. They were at our first house and seamlessly moved their service to our new house (which was a new construction). We have also recommended them to our friends and co workers.

I love my Vector system. It does everything I need and is simple to use. It lets me know when my kids are coming and going so I know where they are and when they come in. Vector has been great for me and my family.

Nick was extremely friendly and professional. He was neat throughout the installation and communicated the entire time with what he was doing. He was down to earth and respectful. He also clearly explained the system and repeated as necessary for me.

Love my Vector system and how it makes me feel secure in my home with my family and being able to have wonderful folks to call and ask questions and help you with any issue that comes up. Couldnt ask for a better company.

I'm not satisfied at all with the performance of my cameras and doorbell. They never work properly even after I have done everything that I was requested to do. Before getting the equipment I had no problems. Now it's a completely different story. None of the service personnel seem to know how to fix the problem or what is causing it to happen. Sadly the company doesn't want to cancel my contract without me paying them extra money for equipment that doesn't work and they refuse to come and get their equipment.

I just wanted to thank you guys for doing such a great job all around. You took over a system that I had with another company and the installers Nick and Todd were very helpful and answered all of my questions! The install was quick clean and simple!

Are used to have Rollins security and switched to Vector several years ago. They have always been nice to me. The people on the phone answer when I call Panera nice to meet you. They have upgraded my Devices from time to time and change batteries for me also.

I have seen their signs all over my neighborhood. Jim and Howard were very helpful and patient in explaining my new alarm system. Very professional company. Will recommend them to my neighbors. Glad to use a local company for my service.

Charle did a fantastic job and was very professional and helpful! I would highly recommend Vector and Charle to anyone looking to have their home or business secured. This installation was painless and very cost effective. Vector is top notch in my book and I am glad I chose them for my family’s security. VERY SATISFIED!

The rep was on time and rapidly completed the service. I value the ability of a company to deliver service without the need to haggle. I've never experienced a negative answer, it's always been "What can I do for you."

Because they are efficient professional and on time and provide quality service. I have been a customer for over ten years, and I have always gotten great service. The service today was wonderful. David explained everything to me as he was doing it, he was very kind, knowledgeable and professional. Thank you for your service.

Your phone system is totally dysfunctional. Good thing it wasn't an emergency. You think that just because you set up a voicemail answering system that you're providing customer service. "Your call is very important to us." Evidently a huge lie. What can I think of a company that repeatedly lies to me? Was on phone 25 minutes before I could get a human. After that I was emailed the certificate within two days.

I'm very happy with the service provided by Vector Security and the price. One thing that I'm very happy about is that when my alarm goes off I get a call very quickly from their alarm center, which increases my comfort level. Completely satisfied with Vector Security.

I got Vector for good security company. I have been with them for years. I really like the service that they provide. I have recommended it to many of my friends. Thanks Vector keep up the good work. Keep up the good job.

I have been with Vector since the purchase of my home. Those encountered have always been professional and friendly. High quality work and have compared to a few others and none beats them out. I am a people person and those I have communicated with are too.

I chose Vector security because I was referred by a family member who was very satisfied with their service. My installation technician was Devin and he was pleasant to work with and answered all of my questions. I am looking forward to a peace of mind in my new home.

The technician was informative through the whole process. We are happy with the upgrade and features provided. Had to purchase a takeover module to work with our system which was additional. We like the app and online features. The systems seems to be working great so far.

The alarm company was efficient and fast. All the interactions were professional and pleasant. The new cameras look great. The tech showed me and the rest of the staff all the functions of the new system and worked guiding us from beginning to end. The tech even worked with air gas IT to get the job done. Thank you very much for all Vector has done so far.

Technician showed up on time and represented the company very well. He performed the service as expected and was very professional. He completed the work order and was very informative on all the services offered but not pushy. I would recommend this company for any security needs you may have. Highly recommended.

Jerry was absolutely wonderful helping me with my system. However, as opposed to at least three other security providers (one that I canceled to accept Vector), I was truly disappointing that there would be no credit or anything for survivors of Hurricane Michael where our security system was out for 7 days and the backup did not even work. I was told that since the Hurricane was an act of God, there would be no credit. That is NOT what my neighbors, who uses other security companies were told and that information makes me think again about "where is Vector's compassion given the massiveness of the hurricane and the cost that most of us are suffering". I want a company that cares about me and at least ACT like they have compassion, but thanks so much for Jerry.

I chose Vector Security because it keeps me safe at night. I like Vector for the home security and I would never change to another company. I've have other companies come to my house and I rejected them. I recommended them to my son because I've had a good experience with them. I thank the technician everytime he comes to my house. I have nothing negative to say.

We had Vector for 8 years when we lived in NC previously. We loved Vector and when given the opportunity to get away from Vivint (who has horrible customer service and equipment) we ran back to Vector. I would suggest Vector to anyone wanted a home security system. I hope that Vector branches out to Colorado, so that when we move in 2 or so years we can continue to have a great security service.

Thank you for your service. The technician came when expected. He was polite, and when asked made some suggestions to improve the system. While I did not purchase at this time, I will be able to make those improvements at a future time. I recommend Vector Security.

Appreciate the response from Vector on this issue. Helpful and informative.

I researched a new security company years ago. I found Vector and have had them since it has been a good company. Very responsive to all the alarms we have ever had. I enjoyed Vector and love the service. Thanks for all.

I have been a customer with Vector for over 2 years. I was recommended by my brother to continue with vector and he was right about its service. The service today by Mr. David ** was awesome and informational experience about products and services that were not available before. I think I will take another look at the new alarm systems and camera voice system. Thank you for your professionalism.

Thank you for wonderful service. Tony did a great job coming out to the house after 4pm. I appreciate him staying til my system was back up and running correctly, even though is was after hours. Keep up the good work.

We chose Vector because it was recommended to us by our pediatrician. We contacted Vector because one of our units batteries was exhausted. The tech came out and changed the batteries in all of the units. Aaron, the tech, was very nice and efficient.

Great value, quality product, professional personnel, enjoy the knowledge of safety, high quality monitoring. We recommend the company every chance we get and are fortunate to work with a great company definitely worth the monthly fee. Look forward to many more years with this company thanks to the management

We already had Vector Security and wished to have an upgrade to wireless. We were very happy with our security but needed to change the system to a wireless one. We were very happy with Jason ** and his work!

I’ve been a Vector customer over 30 years. The staff has been courteous and responsive. Rick has been our go to guy for multiple years. He’s respectful, trustworthy and knowledgeable at his job. Thank you for the continuous great service!

I have had Vector for a number of years now. The service has been top notch. Installation tech was on time, friendly and knowledgeable. I was shown the how to use the website and the mobile app. The arming and disarming through the app was easy.

Vector was recommended by a friend that lives in a neighboring development. Customer service was able to accommodate me on the day I would be at the beach. Tim and Mike have been nice to work with. Mike was thorough when trying to explain the issue I was having with my camera. Even the dog liked him.

I have been a customer for years. Always great service, professional and knowledgeable service folks. Provide a good peace of mind, especially since I travel so much. Recently had an incident and the staff was overwhelmingly supportive while I was out of town.

I was taking over for another manager and had to be walked through how to complete new contract. Michelle was very helpful with all of my questions and continued to check on me to see if I needed assistance. I was able to set up the services without too much difficulty.

We had Vector at our previous home for over 23 years and were very happy with you. Our experience was very good with your personnel. We had new water sensors installed and we were very happy with the way they analyzed the situation and came up with a way to mount the properly. We will recommend Vector to all our friends.

I am very please with the security system. I was referred to you by my sister who has the system for her home and business. Brent was the salesperson that helped me with the system. He was very helpful and guided me through the process.

I have been a customer since my house was first built. I have had no complaints and wish to continue the service for the locked in price. The customer service today was amazing. It took very little time to fix the issue.

exceptionally wonderful experience and I hope to continue Services with Vector Security.

Guys came today for a service call and we're. Very professional, they took the time to show me and my staff the proper procedures for operating our alarm system, also showed me how to change user codes. Was helpful in letting me know how to setup my new phone with alarm.com app.

The Vector Security staff were very helpful and friendly in scheduling my appointment, and making my service call and subsequent installation call. I had inquired about additional equipment installation and service, and the technician Jeff was very informative and knowledgeable (and without being pushy about getting additional equipment.) Both times, staff arrived on time, and I appreciated the calls from Vector confirming appointment and notifying me that they were on the way. I also appreciated follow up appointment to make sure job done completely (and thoroughness of checking to make sure my system working correctly.)

Customer Service is outstanding! Multiple lines of communication, very prompt, and professional. AJ was welcomed to help fix our system after the storms came and did just that. He ensured everything was running properly and suggested ways to maximize our security. A+

I have been a Vector Security customer for about 3 years. Requested service call for camera. Darrell (service Technician) was prompt, courteous, and very knowledgeable. He was able to resolve service issue. Overall was very please with the Vector experience.

We decided to go with Vector because of their pricing and hearing about their service. We switched from ADT over to Vector about 9 months ago. We have been very pleased with the service so far and have had very few problems so far.

We have already had Vector security and are very happy with the service so we decided to upgrade and get a new keypad and the Vector app. Devin was my installation technician today and he was very clean, professional and he did a great job. He doubled checked and made sure everything was working and made sure we were satisfied before leaving.

I have had Vector for many years now and for the most part have always had nice, professional and informative technicians for service calls. The technician this time was courteous, informative, professional and quickly identified the issue and completed the repair.

We have recently done some changes on our network, and we had a service technician come out to update the settings for our alarm communicator. He was very professional, and he did a great job. We have been with the company for years and we would like to say that we have always had Good experiences with the company.

Frustrated, in a bad mood and not looking forward to talking to a customer service agent but I needed help. Dawn answered the phone in a welcoming and professional manner. Her high level of technical knowledge, willingness to help, genuine concern and desire to solve my problem was a welcome surprise. She efficiently diagnosed the problem, directed me to the solution and by the end of the call both my frustration and problem were gone, my mood was better, thank you Dawn.

I switched to Vector Security because It was recommended by Jerry **. The transition went smoothly. Staff was very efficient and knowledgeable. They helped install the app, view the camera, did troubleshoot before they left to ensure everything was working properly. Thank You!

My parents have Vector Security and have for years. We tried to price check around and had more of a hassle with ADT wanting money up front where we had no hassle going through Vector. The service today (Alarm install) was beyond expectations, everything was explained and shown to standards.

I was very pleased with Ed the salesman, and Matt and Andy the technicians. The techs were on time and went over the camera locations with me and added a camera cover all angles of the house. I am very happy with the cameras and would refer Vector to a friend or family member.

I was looking for a name that I could trust. It was an option when we bought the house over 10 years ago. So far all the techs have been extremely helpful and extremely responsive. Steve **, today's tech was extremely knowledgeable. I have through Vector the fire, burglar, and camera alarms. I am happy with the service and would definitely recommend Vector Security to my friends and acquaintances even strangers.

Vector security took over the security for my hoa and I have been extremely pleased with any interaction I have had over the years. This time I spoke with AGATA and she was very knowledgeable and extremely helpful and personable. I give her 5 stars!

Ed and Todd worked hard and quickly. Ed worked on adding the camera before Todd got there. They then ran the vga cable to the back office so they could see some of the cameras as well. I always am happy with the quality of work the techs do when they come out.

Had Vector at old house, satisfied with company, wanted to stay with Vector when I moved. Have motion detector, smoke alarm. Really like that I can lock my door from my cell phone. Like the fact that I can do everything from my phone. When the alarm does go off, I like that Vector calls me from and I can speak to them from the panel box without having to use phone, I think it’s a great safety feature.

We’ve been with Vector for many years and had very little problems that were resolved quickly. Today your technician was polite and knew exactly what he was doing. He fixed it quickly and tested the system. Thank you for your service.

Jeff did a great job today. I had an old glassbreak that was false alarming and Jeff quickly added a new wireless glassbreak and tested it so my dog would not set it off. He also informed me of new products and I am thinking about upgrading.

We have been Vector Security Customers for approximately 10 Years. Service has been reliable, and Tod has always been a good Representative, my son recommended him. We decided to get the fire alarm, just in case and Tod recommended the Cellular. We can eliminate our landline now. The Installation was easy, the technician Greg was very efficient and trained us on the smartphone use as well. Thanks very much!

I have had Vector for around 15 years now, the service has always been good to me. Never had any serious issues, the techs have been great to me. I decided to upgrade my system and my technician was Devin, he showed up ahead of time, he was presentable and very knowledgeable. He explained everything to me. Very pleased.

Upgraded from security associates. John the service tech did exactly what he said he was going to do and explained the system to me. The system seems to be working properly at this time. I don’t think I'll be calling in the future for this same problem.

We have an account with Vector. They came out to reinstall our devices after our renovation. The technician was very friendly and professional. It is a pleasure to have them as our alarm company. I would recommend them to family and friends.

I have been with Vector for a long time. I canceled because I'm selling my house. I really love their service. I'm very happy with them and the staff are very nice. I will definitely call them back when I get into my new house.

We rent our house and a contract with Vector was required in the lease. We're very glad the house came with such a great security system and makes my family feel very safe. We have keypad locks, the garage doors set up and two light appliances available to control with our app, although we've never been able to use the light fixtures. I do not like how when there was an issue where the batteries needed to be replaced, we were going to be charged and we have had repeating issues, but overall, were happy with the service.

We have had the service for years but needed an upgrade and decided to give Vector Security another chance on our security needs. Our security system has changed hands over 3 times since 2008. Hopefully all my information will be located in the Raleigh office now and I will not have to deal with Maryland in the future. Jeremy said he would take care of us as loyal customers and I am giving the company another chance to do a great job. Hopefully no issues and I can recommend Vector to other people as well.

Kevin was great and very helpful and professional. I thought HE did a great job. However, we had difficulty with implementing all of the needed updates to my home cameras because your system is overly complex and required way too much time for us both. Needs to be updated to the quality of the rest of your products. Not sure I would suggest these to a friend. The 5 stars rating is for Kevin NOT the product. Sorry.

Vector Security was in the home from the previous owner and the salesperson did a good job at convincing us in the benefits of keeping Vector Security in the home. However, we don't think he did a good job in explaining the 24-hour call in support, so when we ran into problems, we were looking to replace Vector Security with another security company. After getting signed up with another security service, and working with someone from customer loyalty, we were convinced to stay with Vector Security.

I have been with Vector Security for more than 5 years and they have been wonderful, Vector Security always schedules an appointment that is convenient for me. They call the day before the appointment to confirm, and also the technicians always call before they come out.

We enjoyed this product so so much and we really needed to upgrade it. We have always enjoyed the great service we have received from Vector. All employees have been kind and patient with us anytime we needed them. Thanks!

The serviceman (Michael) was friendly and courteous. He solved our problem and was encouraging to consider an upgrade. However, we called for service on a Friday morning at 8 without a callback, that was promised. Called again on Saturday morning around 8 am, got a voicemail at 8 pm. Finally Monday morning I talked with Dawn and a service call was scheduled. Unhappy with the service Vector provided, but secure with the system we’ve had around 30 years. Not convinced to upgrade without seeking other providers for better service.

Mr. Peter ** customer service was outstanding. Great communication In letting me know the pros and cons to the service. He answered all my questions and provided examples because I'm a hands on person. I would recommend Vector’s customer service to all my friends.

The staff came in, looked around a bit, and promptly got started. After that, they needed very little from us. They seemed to know what they were doing. The residents who will utilize the system are excited and pleased to have it.

Scott was very professional, prompt and did things the right way. The system is working perfectly and I was asked by Scott what I would want him to do with the existing system (old board, door buttons, old wiring etc...) which was very much appreciated. No complaints here.

Both Ed and Matt both came into our home with wonderful customer support and knowledge about the system. They respected our questions and concerns and answered them. We are glad we chose to become part of the family of Vector, especially with the support we got from Ed and Matt. I would highly recommend service through Vector. Thank you again.

The system is amazing. The technicians who installed the system were very friendly and efficient. They worked at a fast pace and were thorough. They also had a sense of humor. I’m very excited to start to use my new system.

We have had Vector's service for about a year. The service has been great! We decided to add some more protection to our home. The sales person was very nice. The installer, Greg provided excellent advice and service!. I am very happy with our interactions and hope to continue our relationship with Vector!

I waited 10 days for a tech person to come and would have called ADT, but person who came was so nice and helpful that I will stay with Vector. My phone calls during the 10 days the alarm was going off were not satisfactory. I was often given misinformation. If this tech had not been so good, I would have left Vector.

I am a representative at State Farm - I called with the customer in front of me and spoke to Agata. She was very courteous, professional and helpful. The alarm certificate arrived within the time promised with a very courteous note attached. I am happy to report to you that Agata is doing a great job representing your company.

Great customer service, very friendly and helpful... May add other services in the future. Very informative. My third home with Vector security.

We have had Vector security for about 17 years, the service and technicians have been great. We just upgraded our system due to getting new doors and windows. My technicians Devin and Nick installed all new wireless sensors on my doors and a new motion, they also secured my detached garage. They showed us how to use the new system and the app on our phones.

Vector does a great job for us. The technicians do a professional job. If we do have a problem we know the technicians will do a great job servicing our fire system. I would recommend Vector to anyone that is interested in a alarm system.

We love our Vector system and all the cool features it offers us. Vector is always letting us know of new things they are doing so we can get the most out of our equipment and helping us to feel safe.

Friend referred happy with system. Michelle knowledgeable friendly. Tech knowledgeable friendly. Competent and installed system with care and knowledge. Thank you all for your help and God bless the work of your. Let them continue to do their work with the expertise and excellent knowledge that they have to do such work. Trust and safe to have them in my home and any home. I will refer to friends for your service in the future Hands. Thank you!

We had a series of intermittent problems that kept triggering alerts. Terry did an excellent job of taking the time to find the problem and then figuring out that the sensor had not been connecting since the beginning of our install. He was able to solve the problem without costing us extra dollars. As long time customers of over 10 years this makes a big difference. Thanks.

Was interested in having a doorbell with the camera in it. I call Kevin and was satisfied with what he could offer. He came out the next week and installed it. We are very pleased with the product. He helped my wife and I with getting the app on both iPhones and iPad.

Recommended by family. Glad to have a friendly installer and made instructions were clear. Happy to have the system in place and recommend your company to others. Thank you for taking time to explained what would work for our home.

We received excellent service for our Vector Alarm system. We scheduled the service via phone call with customer support. They were able to provide us with a conveniently evening appointment. Our battery was replaced and system settings were updated. Technician was on time and very professional. Thank you.

I have been using Vector Security for both types of systems, Fire Alarm as well as Burglary Alarms. Everyone I have dealt with is always Very Professional. Our most recent service was done by Don **, he was very Diligent and courteous in fixing our problems. I highly recommend Vector Security and give them a 5 Star.

The service person Jason was very informative on my system and did a great job adding additional equipment in my home. Would highly recommend to do any additional work that I or my neighbors might require. I appreciate his thoroughness.

Because it's more reliable. The technician is really knowledgeable, courteous and professional. He took the time to check everything and explained to me everything he did and the recommendations he made. I would recommend Vector Security to my friends and family. The only thing that I would change is the waiting time to get a technician out.

I chose Vector Security when I first bought my current house in 2000 due to a positive presence in the neighborhood. I have stayed with them because of their timely service and expert knowledge of their equipment. My experience today was a reflection of just that. Very knowledgeable and courteous. Thank you Vector security.

The service and professional has been an important factor for me. Mr. ** was extremely knowledgeable, kind and corrected my issue the first time. It is always a pleasure dealing the technicians. 100% satisfaction! I have referred my friends and coworkers to Vector Security. I feel safe in my home with Vector Security.

System was installed from previous owner, decided to keep unit due to Vector's background. Techs outstanding job on testing and reviewing system with me. They also extended them self on any question that I had on the system. Both techs also observer clean floor practices when working in the house testing devices.

I choose Vector because 1 my sister has vector and loves the service. 2 because everything I have read about vector has been 5 star ratings. The gentleman that I spoke with was very nice and the installer worked very well with me on placement and all. Highly recommend vector.

My last nine years with Vector has been wonderful. I will recommend Vector to everyone. The tech rep that came to do the installation was very prepared and knowledgeable. He went over the system with me and made sure that I was comfortable with the app and keypad.

Todd and Devin came to the job sight on Tuesday to install another camera to the rear dock side of the building. We were very pleased with the work the guys completed for us. Thank you for all the work today.

Just wanted to let you know how incredibly helpful Rich was. He is a wonderful representative of your company... kind, appropriate, helpful, knowledgeable. We couldn't be more grateful to have him respond to an emergency call we needed about correcting issues with sensors. He stayed longer and helped us work through other issues we were having with our box, and did so with patience and graciousness. Rich alone would be reason for us to use Vector.

My service tech today was named Michael, he was able to stop out at my house today earlier than scheduled at my convenience! He was happy and made my call enjoyable! My issues were addressed swiftly and professionalism. I recommend Vector to anyone in question!

I chose Vector Security because a friend recommended them to me. I have been very satisfied with the work whenever I need service on my system. They are always very thorough and make sure everything is working. If I had to recommend an alarm company to a friend, I would send them to Vector Security. Excellent service.

The tech that came today was very courteous and on time. He called before to let us know he was on the way. He was very professional and cleaned up after himself including removing old batteries left by other techs. Also he was very clean and cared about my floors. I am completely satisfied with today's service.

We have been very happy with Vector Security. The service technician who was at our home today was very polite and courteous, and he did a great job for us. We have been a long-time customer, and we would highly recommend Vector Security to others.

New addition to country club, this was a very challenging installation. The addition consisted of two floors, 3000 square-foot four per floor, open floor plan with timber trusses and structural steel which created an installation nightmare for your installer. Howard was able to overcome the challenges of the project. I can say that Grace and LCCC are very happy with the job Howard ** did.

Matt’s customer service is on a different level! Very personable and knowledgeable and easy to work with. What a great asset you have! This is great customer service and he needs to be training all of your associates! Keep up the great work!

My wife and I love our Vector System and all it does for us to keep us safe and secure in our home and giving us the sense of knowing that we can turn it on and know that if something happens the great people at Vector will be on the line getting us help in seconds.

We've had Vector Security for three years and had multiple issues with the billing department getting our bill wrong. I couldn't wait to cancel when our 3 years of locked into poor customer service were over but even that has been a nightmare. I've put in four requests to cancel the service now but instead keep getting billing reminders and overdue notices. I can't get anyone to return phone calls or emails. Extremely frustrating!

We have been with Vector Security for many years. Have always been happy with the prompt service we have received. I have Vector in my home, my business, and also at my mothers house. I have the service plan that is offered, and find it to be a real value. Whenever the Technician has to come I don't have to pay anything no matter what the issue is. I have recommended Vector to some of my friends as well.

The service technician Jeff today was great. He immediately found out what was wrong and took care of the problem. Jeff took the time to explain what was wrong and even suggested other options for my system. I feel safer after today’s visit.

I chose Vector Security based on recommendations from my friends Josephine ("JoAnn) ** and Angela **. They both have had their security systems for a few years, and are happy with each of theirs. I was particularly impressed with the technician, Scott (Aaron) **. He was good at explaining how to operate the many features of the security, and he was very patient while I experimented with using it. In addition, I had some questions about what other features I could have added on at a later date because right now, I just have the basic service. Scott did a great job of explaining the additional features of the system that I can have access to if I ever want them. Scott was very professional, knowledgeable, and polite. I had a very pleasant experience.