Vector Security Reviews

Interactions with men who have come to house for service has been excellent. The alarms work very well. I’m very pleased with the service and the product. The technicians serve your company well as they are personable and are the face of your company.

Have been a Vector customer for years and have continually been impressed with the level of service. This time was not disappointed. Would recommend the company if asked. In fact, I did to members of my family recently. Today I have added other names to the technician who, by the way has been very helpful.

Although Dell ** was very professional and knowledgeable as the service technician, my overall experience with my sensor problem was unsatisfactory. It took almost three weeks to get an appt to fix the problem, then nobody showed up on the day scheduled. I had to complain directly to the region manager to get the issue resolved promptly. Vector security is very expensive. I expect superior service when I pay expensive rates.

Great company. Eli is awesome. The best alarm service tech I have ever met in my entire life. I could not be happier with Eli. Thank you for coming today. Wish you could have utilized the smoke alarms installed in 2014 with the new system.

Vector always provides good service whether it's troubleshooting over the phone or a technician in our home. I purchased the extra insurance coverage and today that was a blessing. Our serviceman was extremely thorough today and discovered several small issues as well as some others. He was able to get everything in order. I wish I'd called sooner but that's my fault. We will continue with Vector because they've remained consistently reliable.

Sean ** and Derrick were absolutely amazing! They answered all questions and the installation process was quick and easy! Sean provides multiple package options and helped me pick what would best fit my home security needs, and Derrick was extremely thorough and professional during installation. Would highly recommend!

The service is great, the tech that did the install was wonderful, very prompt and explained everything thoroughly. I have the service at a few other of my sites and I really enjoy it. I like the convenience factor it helps during my day to day activities.

Vector Security has been very great. I have been with them for many years now and I have not had any complaints with the service. They always send the same technician out so I don't have to question who comes to my door. I could not be happier with the service that I have gotten so far.

We had Service done for our carbon monoxide detectors and to replace batteries in our alarm sensors. Tech was very friendly and knowledgeable. We have been very pleased with Vector, aside from the constant replacing of batteries. The company does send out new batteries whenever we call. NO HASSLE.

I am extremely satisfied with my service. Nicholas went over and beyond in providing excellent service. Highly recommended him to anyone looking for security service. Vector Security has given me the secure feeling that I am safe in my home.

I have been with Vector Security somewhere from 10-14 years. I have been very pleased with their services and professional relationship. Their services are excellent and very prompt. I would highly recommended to anyone with their excellent services that they provide to their customers without any delaying.

It took three visits to get all the cameras up and working. The technicians were very professional and kept me up to date to progress and have finally completed work. I would appreciate if you could make time ranges to decrease to two hour windows because staying home for four hours waiting for service is a lot especially for multiple visits.

Disconnected phone line. Needed cell service. Service was exceptional today by Jason. He was on time and showed concern that everything would work properly from now on. Service is always professional and clean. Will not hesitate to recommend Vector to friends and family.

Kevin ** and Kevin ** and Service and Ben ** have been very helpful through this process. Have had Vector Security for over 30 years and is very pleased with the product. All the people above have always gone above and beyond providing fantastic service.

Great Service, I've been with Vector since '06 and I've never been disappointed with the quality of work they perform. The first thing on my list whenever we relocate is get Vector installed. I have tried other companies in the past but I have never been completely satisfied as I am with Vector. Thanks again for keeping me safe.

I called to get a copy of alarm monitoring certificate. Spoke with Agata. She was extremely professional and knowledgeable. She did take my email and sent me a copy of my certificate as soon as she could. Great job Agata.

Vector did all wiring on this house when it was built and the home builder recommended them as a company and I have been satisfied with all the services they have provided me and the customer service is why I continue to use them.

I thank Derek for his very professional manner. This is the 2nd time he has been here and he has been excellent. The first time he came he saw that my system was damaged from a lightning strike. He then suggested that we upgrade which we did. Then today he comes and connects our doorbell camera which couldn't be done during the upgrade. He showed us all how to use it and it's great. Derek is an asset to Vector... Thanks.

I chose Vector security because my daughter has their system and she has been very pleased. We did some researching and Vector had the best price. Everyone we know has Vector security. Devins was my technician, he was ahead of time, he showed me everything and he was very kind.

We currently have a system with Vector and have been satisfied with it. Plus there were no up front costs. The salesmen did a good job at describing the services available to us and the technician did a great job showing us the system.

My older system was not working properly and Vector could not for the repair. As a result they suggested it for an upgrade with a great great diminish price which made the deal very attractive and so I chose to do the new system. Jason went perfectly and the wall patches that need to be repaired were done expert play by Steve ** who return three times to make sure that the work was done completely and perfectly fine with extremely satisfied flipping tired job from start to finish in the specially the excellent Technicians who did the installation and if you did the repair after completion of installation.

Good system, good service from the company. Always get good quick response when we have an issue. We find the system fairly easy to operate as well. Plan on being a vector customer for a long time to come. Good job Vector!

My interaction with Adam was awesome. He was friendly and helpful. Very professional. I would highly recommend Vector to friends and family. The experience has been great from start to finish. The panel is very up to date and I am excited to get started.

Vector has been our security service provider since there house was built in the early 2000's. The system has given us peace of mind the entire time we have lived here. Having the service contract and monitoring has also allowed for us to feel safe and secure, we have always had great service. Thank you!

Have had Vector Security for 25 years. Service has worked very well for me and technicians have repaired effectively. Central office alarm response excellent. Only criticism are long waits to speak to service office. I would recommend Vector to anyone needing a security system.

Jeff was incredibly knowledgeable and helpful in replacing and upgrading our system. He finished the work early and was pleasant to deal with in all aspects. Our system is now up to date and we have more options available to us now which is important. Great job Jeff!

I called to find out what to do about this and Michelle ** (Project Coordinator in Grapevine, TX) was amazing. She helped me locate which battery needed to be replaced, helped me figure out what to replace with and talked me thru disconnecting and reconnecting the new battery. I so appreciate her help -- she took time she didn't have to and she was such a help!!!

We have had our alarm service with Vector security for years now. One thing we can say for sure is the company has quick response time as far as calling to check on us and sending police when needed. Overall been happy with the company.

New Installation, Everything went great with the installation of my new vector security system. The app is very easier to use. The installer explained everything to me in great detail and gave me all the information I needed, Including tips about avoiding false alarms. Vector also sent my certificate to give to my insurance company.

The team came to Install badge access for the Severna Park Store. The agents assigned to the job were great. They were knowledgeable and friendly. They provided great customer service. They gave updates each step of the way and made sure we understood the job.

Installer was very kind and courteous, very knowledgeable and was able to answer all of my questions and complete the job without any difficulties. I would highly recommend your service and the service person Kevin was very Patient And courteous, very good.

The technician Ray, came out to fix my shed door today. He did a good job, he took his time explaining to me the issue and what cause the issue to occur, while at the same time was polite and professional. After he fixed the door he had me arm/disarm the system to ensure me that it is working properly.

We have had Vector Security since 2006. We have been very pleased with the service, however, it was time for an upgrade and was interested in adding a medical emergency device. We contacted Vector and a sales man came out. He explained the different packages that were available. So we went with one that included a medical button and other things. The technician was very professional and friendly. I am pleased with the overall experience with the new alarm system upgraded, the technician, and sales person. I would recommend Vector to anyone that I know that is interested in a security system.

The previous owner had Vector security. Seems like they had the better deal. Josh completed the work order and job. He was diligent in explaining how the system works. He walked us through every thing in the app and ensured that we understood all aspects of the system. Great job Josh!

I am habitat homeowner and Vector partners with habitat homeowners in regards to reliability and affordability. I am also a kidnapping survivor with a child so home security gives me peace of mind for her. I want her to be safe.

Vector Security has protected my family for the past 5 years. I needed an upgrade to my security which would give me better protection, so I called Vector. The salesperson was very helpful to making sure the new security meet my need. The technician was prompt and very efficient. He was patient, knowledgeable and even made some recommendations when necessary. I am very pleased with Vector, I’ll definitely recommend them to my friends and family.

Aaron from Vector Security installed a new system for our home. He was extremely professional, knowledgeable and patient with the numerous questions we posed to him. We are impressed with the interactivity of the new system. I am very pleased with the service and will gladly recommend based on my interaction with Aaron and Vector Security.

Every time Jeff comes to my business he knows exactly what he is doing. He is very knowledgeable and can fix any problem I've ever had. He is very nice and always is good to talk to. Thank you for fixing my systems.

Been waiting for a replacement remote for 3 months. Have not been contacted after second request. What's up with this company? Do you not appreciate your customers who have paid you on time every month for over a year? I've had better service from previous security companies.

I've been a customer with Vector for over 35 years with excellent interactions with the company whenever we needed issues resolved. Whenever we called over the phone to speak with the customer service department or have their field technicians visit our house to check any problems, we have had quick, courteous, and professional interactions.

12 year customer - updated system for cellular service. Ryan was great - arrived in scheduled window, was very professional and walked me thru all of the features of my new service. Looking forward to using the system more and more and plan to add more devices.

Vector Security has been protecting my house for almost two decades, excellent service, very responsive & prompt. VERY Satisfied with their service. They are highly professional & pleasant. I would recommend them to all friends & neighbors, excellent value service, I'm very happy with them, today they came & fixed faulty alarm message, appreciate their help & service.

The tech named Ray that came out to service my home today did an excellent job at getting my system back working properly. He was a polite and professional guy. He called me ahead of time to make sure I was home. Also he took his time explaining to me how the system works and showed me how I can take troubleshooting steps for future reference just in case if I have any other issues.

I would recommend Vector to work and friends due to the outstanding service that I was provide by Michelle **. If all employees are as helpful as she was, I would buy stock in your company. Thanks Michelle for all your help and if I should need help I know who to call.

I'm requesting you guys to cancel your service because when my windows and door were replaced. You didn't do anything to fix or replace my current system. One of your technician was in my house yesterday and he said he cannot do anything to replace the contacts and box.

Service issue with sensor. Technician was very thorough, knowledgeable and personable. Problem was resolved. Very pleased with his service & the company team. I've been a customer for many years and cannot recall any dissatisfaction or disappointment with the staff, service or efficiency of the central monitoring center.

I choose Vector because my son Chris recommended you because he has Vector at his house and after my husband dying recently he felt I should have a system installed to make me feel safer being home alone. I would definitely recommend Vector security to other people that I know. Gary was a very nice technician, he was very personable and was able to explain things to me so I could understand them very well.

Been happy with the system and the company. Been with Vector security probably 5 or 6 years. Had them come out and put up a newer panel a couple years ago and it’s been working well also. Helps us keep up with our teenagers coming and going.

Couldn't go without my Vector alarm system. We had an issue in our neighborhood of a robbery at a store near our home and the police knew the suspect came our direction. And I couldn't have felt safer knowing my Vector alarm was there to keep us safe and intruders out.

Have no complaints with the Vector alarm group. All interactions have been positive. A salesperson was coming to to the neighborhood to talk with someone next door and then referred by neighbor. Been very happy with sales and service. Use the alarm every day.

Vector was recommended to us in 2010 by a neighbor. They have very good competent service. We received a phone call yesterday about our appointment and a phone call 10 minutes before, which was very helpful. They are punctual, efficient and have good customer service. They are professional.

Checking alarm to make sure the signal is going to the station. APRIL is a Super Star. She needs to give lessons. Her knowledge-professionalism and customer service skills are outstanding. She needs to teach and coach the other members. When you speak to someone other than April you feel lost - you feel like this is like a grocery store, the other folks are clueless.

We selected Vector because we had the service in our previous home and were very pleased. Our interaction with the vector staff has been an excellent experience, polite, courteous and knowledgeable. The installation process was seamless and we find the system to be very user friendly. We would highly recommend to friends and family.

We have had Vector Security since 2011, we’ve been very satisfied and wanted to upgrade our system to the new Qolsys panel. Devin was my installation technician, he was on time, very courteous and knowledgeable. He explained everything thoroughly and he needs a raise! All around great service.

I have been very happy with Vector because they are always professional and very courteous. My technician was excellent and offered additional support if I had questions. I have moved with vector three times and would recommend them any time.

I chose Vector because of the marketing promotion at the time. We also had vector at our previous residence. I’ve expertling wait times when calling them for service but other than that our experiences have been fine.

Update on 01/25/2020: My previous experience From 2011 to 2018 had been ok with this system. My system was updated in 2018 and since then, I have been having numerous issues since. When I’m contacted by Vector, it’s never the alarm that’s showing up on my panel nor what I receive on my text alert. I’ve been told by the monitoring service that they would contact the service department. I told them that I have on numerous occasions but when they come out, they find no issues. I was then told my issues would be escalated up. Haven’t heard from them yet.

Needed to verify information on our account and have some questions answered. Michelle ** was most helpful and the best experience to date with Vector. Thanks so much for taking the time to explain services and how your company works.

Tech called. Said he would arrive in 15 min. He arrived on time and of scheduled time. Tech was courteous and professional. He quickly located issues with system. I am very satisfied with this service call and this tech. Credit to your company.

Vector Security has been a great company to work with. I had them out with a recent upgrade to my system and the installer was very professional and answered my questions thoroughly. I actually learned more about my system and plan to enhance further. I like having a company I can trust to keep my family safe.

I chose Vector Security through advertising in the mall in Fayetteville NC. I have been a customer with Vector Security for 10 plus years. The service at Vector Security over the phones have been reliable. I like the two way talking over the system.

Had company a long time. Vector is a very good alarm company. Jeff is always on time, equipped and thorough, courteous. He has a wealth of information when it comes to Vector services. He always me apprised of what he is doing when he is here.

We chose Vector for cost and customer service. Have always had quick and friendly responses to anything we needed. Technicians have been knowledgeable and friendly and professional. We would highly recommend Vector for your security needs. The equipment has met our family's needs as well.

I need to feel safe at home. So I stop at the store on 244. And they come out and I felt they could help us so we had them come out. We are very happy with them. We just had our son house done as well. So yes we love what they have done for us.

I must say, I was a little upset because the system went out. But when Derrick came to figure out why it went down it all made sense. The contractor come to do some work in the home and left it unplugged. I apologized to Derrick and his company. They really do a great job.

I have been a Vector customer for over five years and have upgraded my system twice. I'm very satisfied with my system and it is very easy to operate when I'm traveling. The service has always been great and got the job done on time. Also the monitoring of the system works very well. I get calls from time to time when the system is not working.

My former employer had the system for its vps. I know it was a great system. I have the system installed in my sons home also and it works great. The installation was great and the rep came out to talk to me and told all the options. Josh also explained everything.

I have bee with Vector Security for over nine years. When I call Vector Security service they always give great service and informative. It's just been wonderful service. The technicians are very knowledgeable and friendly. The technician that came out installed two Smoke Detector.

I've always had a good relationship with Vector Security. When anything has come up they have been to my house to service in a timely manner. The technician is always very knowledgeable and explained everything that he did. While they were here they checked all the systems to make sure they worked. And when they left, they made sure the place was clean.

Install person was kind and knowledgeable. Taught me a lot about my new system and he even went on to explain some different things I could do with the system. I expressed interest in a door bell camera and he immediately attempted to accommodate my request.

Peter arrived early and was ready to work on the install immediately upon arrival. He was very knowledgable about the system and offered excellent suggestions. Peter explained the workings of the system in detail and made sure I was comfortable with how the system worked before leaving.

Previous owners recommended amazing service to have with younger children and family safety. Within an hour of closing on our new home a Vector Security salesman was at our door with information and explaining the offering-through the company. With investigating and other recommendations we saw that this company truly cared for their customers.

Josh was very experience with installing out Vector Security system. Josh was able to give my family comfort in knowing our family will be safe with being a customer of Vector Security. Also, Josh's work ethic was very exceptional and he deserves high praises for the work he has done today. He had installed a doorbell camera, an outside camera and a deadbolt lock. Doing all this is a good amount of time. Thank You Vector Security!

I have been a customer since 2010. Nick was excellent, professional, personable, and made this installation very easy! I like that I can now manage the security of my home from anywhere; the doorbell camera is going to be a nice feature and assist with the increased security of my home. I would recommend Vector to friends and family.

I've had the security for a few years now and Vector has been terrific. I haven't had many problems with the system besides a few low batteries here and there. Every time I deal with them they are always respectful and send someone out within a few days.

The whole experience was very pleasant. The technicians that came out were very professional. Tony and Jesse explained everything in terms I could understand. I will definitely recommend VECTOR TO ALL OF MY FRIENDS AND FAMILY.

I have been with Vector since 2010. The customer service has been excellent since day one and I would not ever think of switching providers. The salespeople and technicians are very knowledgeable. I always feel like family when dealing with Vector. The monitoring system is on point and I always feel safe!

We have had a Vector Security system for more than 36 years and two homes. We recently remodeled our kitchen. The Vector equipment was located on a kitchen wall. This service call was related to reinstalling the equipment. Tod ** was our original salesperson and he remains with the company. Today's service person, Ray ** has been with the company for many years and has provided our service for most of those years. It was a pleasure to see him again for this service call. He is a true professional. Thank you!

I had a service call today. I am grateful for the speedy service. The technician was wonderful. He was very courteous. He was knowledgeable and respectful. I was extremely satisfied with the service he gave me. Thank you very much. I love ❤️ Vector Security. I plan to stay with them a very very long time.

We had issues after the recent hurricane and since then the battery went dead and so did our panel. We had Josh our Technician to come out and he did a VERY thorough inspection in which no other technician has done so and also added another smoke detector in our laundry room and now we are cover at both ends of the houses. Thank You!

Been a customer for 18 years. I am excited about the app and looking forward to using it and making life easier. I appreciate the free light sensor and will enjoy using it. Looking forward to more years of service from your company.

Ray came to my house to help us get the Vector Security app working on my wife’s new phone that she recently received. He was polite, professional and patient. He took his time figuring out what went wrong and quickly resolved the issue. My wife’s phone has the app on it now and is working as it should.

A salesman was in our neighborhood and I liked the product. Also, customer service is really good. When I call in I always get an answer. I’m very impressed with the Vector service. That’s why we’re still adding on to the system.

I have been with Vector Security for about four or five years. Vector Security alarm has for been reliable. The only problem that I have is when I'm calling in could not get anyone on the phone. But once I did get through they were able to help me and helpful and nice.

The technician was very professional. I have had my system for about 5 years and have had no problem. They always came to service my system when needed. Today’s technician was very very professional and knowledgeable. Gave me some very good input. Will recommend this company to anyone needing a service.

Left another company to come to Vector and couldn't be happier. Great service and equipment and the people are so helpful if you need anything and they are just the nicest people you could ask for. Always let you know of other ways that you can add extra protection.

Love my Vector system. It keeps me feeling safe and secure in my home and knowing that if anything happens they will be calling and helps me feel safe leaving the dog home when I am gone. Vector is great.

We have been with Vector Security for years. Vector provides good customer service. The tech Mr. ** did an awesome and excellent job. He was very friendly and explain the service thoroughly and in detail. He was very patience and answered all of our questions thoroughly.

To protect my family. Vector has been awesome. The tech came out and really helped me out. He was very neat and respectful. He showed us how to use the system at its full capacity. He replaced things that needed to be. Good thing I have the service plan too.

I was very close to cancelling service with Vector Security, then I connected with Dyan she was awesome from the get go, she explained an service technician would come out and check my system, Tony was great he changed my batteries and made sure everything was working. I am glad I stuck with Vector and know if I am ever in Lufkin I have a new friend. Thanks again.

We've been with Vector Security for over eight years. We love the service Vector Security has provided for us. We love knowing our home and family are safe. When we contact Vector Security for service they are prompt and efficient. Thank you for always being available for help and service.

Love my Vector system and all it does for our family. It helps to keep track of the kids running around and keeps us safe at night and when we are away and you can always count on a quick and speedy response if something happens.

We love or Vector system and the comfort it gives when we leave the house but the most amazing thing about vector is the great people that come out and service the systems. They are wonderful and always willing to help and offer new ways to protect your home.

We appreciate your technician Ray for coming out to fix our doorbell camera. He was very quick at getting our problem resolved. He was also very knowledgeable on how it works and took his time to explain how we can prevent problems in the future.

I choose Vector Security because I trust their service and products. Their customer service and awesome the technicians responding are always courteous and do a great job with repairs. I would recommend Vector to family and friends. My technician, Delesky, was great! He came in to fix my window sensor and told me what was going on. He was very kind and personable, even after a long day at work.

We've been with Vector for many years, we trust that they will do a good job securing our house. Our interactions with the maintenance staff over the years have been pleasant. They are knowledgeable and helpful. They don't always have the parts necessary to do the repair but they get the items in timely manner and arrive on time for repairs. Mr. Abayomi ** is the last technician we had over to repair our sensors. He was very understanding and knowledgeable. He was very sympathetic to our frustration caused by the broken sensors. He identified the issues accurately the first time around and repaired when he said he would. We thank him for that.

I'm a Realtor assisting my client in having his old system upgraded to a newer system. The technician was on time and explained how the system works. I would like to give a review after having the system for a year.

Vector Security has been a good company. I have been with them since the beginning of this year. The service technician, David, was very professional and helpful in taking care of the issue of the signals being crossed. He was helpful in supplying the window signs I had requested. He has also stated that he would get the yard sign I requested. I appreciate the prompt and excellent service.

I am extremely happy with the service that was provided. Agata ** was great to work with and got back to me very quickly everytime I reached out to her. She was very informative and quick to respond. I will recommend Vector Security to all my friends/family.

The technician came to my house to replace a faulty sensor and was very nice and professional. He completed the job and even suggested other services of Vector Security. I would highly recommend this company. Service was great and I am a very satisfied customer.

We love our vector system and all that it does for us and it's great and the people that work there are wonderful. You can call and get help with anything and that helps and the technicians are amazing and helpful to show you extra ways to stay safe.

I like using Vector Security because the technicians are very knowledgeable about the services they provide me. The technician (Dell) was very polite, answered all of my questions, and solved all of my technical equipment issues. I have and will continue to refer Vector Security to my friends, family and neighbors.

Had issues with sensor batteries and was later found that a sensor was not working properly. The tech could have just replaced the battery and left but took extra time to really test the sensor to ensure that it was the proper fix.

It was the system already in place. Very professional employees. Installer worked hard to complete job completely. I was very satisfied with the service. Nicholas was great I would recommend him and utilize his service in the future. Everyone so far has been a pleasure to deal with.

The young man did an outstanding job. He was courteous, knowledgeable, and came back the next day to check the system. We thought there was an issue only to find, I used the wrong password. He was definitely an asset to your company. You can send him back anytime.

I am a multi unit Manager, one of my locations needed the codes changed quickly. Tina ** helped me in our time of need. She was very quick to help, find the correct answers, and to call me back to follow up. Fantastic job!

We had a horrific experience with Vector Security. We wanted to cancel 4 months ago, but were told we could transfer the service to our new house. We had to pay a new $400 installation fee, which we paid right away back on October 3rd. It is now November 27th and we STILL have not gotten our new system installed AND we are still being charged for the old system! They have basically stolen $600 from us and we have absolutely nothing to show for it. It is nonsense that we have had to wait as long as we have to get a system installed, especially since we've already paid and they continue to charge us a monthly charge for service we don't even have. I will never deal with this company again, and I would advise anyone else to not deal with them either. I would give negative stars for installation if I could! And Customer Service, especially the "retention specialist" is a joke.

We have had the Vector Security alarm at our house for about three years and have had good results front the system. Other than a sensor going out, everything is working well. I feel safer having the system in the house.

Our technician, Ray, is by far the best technician we’ve ever had come to our home. We were frustrated with our camera not working and he quickly addressed the issue and resolved the problem very quickly. He also gave us preventative troubleshooting steps to take in the future. We really appreciate all of his work and how polite and respectful he was.

We chose Vector security because the occupant of the home we purchased already had a system in place and was being monitored by Vector. We talked to another company, but liked the down to earth demeanor of the sales representative and the technician. Straightforward, no fluff... outstanding job.

We have been with Vector for close to 20 years. So we know what service they have given us. But Mike has brought us up to the 20th century, he explained how much better the wireless system protects our family. He has been a joy to work with explaining everything. We would recommend him to our friends.

I had another alarm company and decided to switch to Vector Security for my home security back in 2013. The system has worked just like it should since then. Anything that has come up, such as turning chimes back on, Vector Security has been able to walk me through correcting over the phone. I’ve had one service visit for battery replacements and other than that, everything has been great. I have been pleased with the company.

Marcus did a great job following up deal. Nicholas ** did a great job installing the system. Both were extremely professional and I will recommend to my neighbors and frankly anyone who needs a security system. Thank you very much.

Vector was recommended by a friend/coworker, the installation experience has been great... Josh was an awesome technician answering a plethora of questions very well and patiently! Awesome, extremely neat and cleaned up all dust and debris. Extremely courteous, would recommend to others.

The company in general is ok. Unfortunately I had issues with the "radio connection" for several months. The technician swapped the radio communication card for Verizon version. Now seems to be working fine.

The technicians that came to do the work were courteous and aware that we may have patients in our office. They were quiet, but efficient. It did not disrupt our day to day operations at all. They explained the use of the system thoroughly and walked me through how to manage my account on the Vector website. Our experience with a new security system upgrade was very informative and well planned out.

I've been with Vector Security for 10 years! Customer service is great. The response time to my alarm is VERY FAST!! Vector Security technicians are professional, friendly, knowledgeable, and prompt. Vector Security System has reasonably priced services and I would highly recommend them to all who ask about a security system.

I am opening a new restaurant and needed a quality security system. After checking with several other companies I decided to go with Vector because they did not put me off with bad excuses such as the weather or they were too booked. Jennifer the sales lady came out right away in a heavy rain. To me that shows dedication in itself. The install man was quick and efficient. He explained everything and helped me understand the use of my phone app. We look forward to our relationship with Vector and know our security needs are covered.

We have had a few different alarm companies since we have been in business, we decided that Vector was going to be a good fit for us after we sat and spoke to the sales representative that came and visited us. He was very professional and offered us what we needed and not a lot we didn't. We found that to be very honest and represented how Vector operated. The installers were quick and worked very neatly. They explained everything very well.

I installed a security system at home almost two months ago. Over the last two months, multiple visits to my home over several weeks have been required as they forget equipment, don’t install correctly, etc. Now I can pretty much open all my doors and windows while the security system is on away or stay, and absolutely nothing rings. I called for a repair, and they don’t have time to fix it even though there have been so many visits. I asked if they can cut down my bill, and they say I will have to speak with their manager. And when I asked to speak to a manager their response is, “there is no manager, we have a few but they aren’t permanent positions.” Why advertise a service that you cannot provide. I am not asking for anything for free, just what I am paying for. Please Be honest so you don’t waste people’s time. That is all we ask.

We love our Vector system. It is something we would not go without because of the peace of mind but the great people that work for them and the technicians are wonderful and so helpful and teach you all the things you can do and all the system can do.

Can't say enough about our Vector system. It gives us comfort of knowing that we are always secure and our home is protected. The amazing thing about vector is the amazing people that service an install their systems. They are the nicest people and are always going over everything looking for other ways to help us stay protected.

I have been a customer by default when Vector took over another company. We have paid for monitoring in advance and it turned out that we were not monitored. Our home insurance asked for a letter for the discount from the monitoring company, that's when we called to get the letter. They told us there is a problem and a technician will come and check. The technician arrived and was not able to fix or resume service. Gave us a quote for new install which I have not ordered from them. I have looked into other companies and finally after several months have a new company providing us with services.

I chose Vector Security because I wanted a reliable security system for our home and a reputable company. Our real estate agent recommended Vector Security and we have been extremely satisfied with the service. The salesman and technicians are very knowledgeable and do not push additional features that we do not need.

Vector Security is part of my homeowner's association. I needed a certificate of alarm service for my insurance, and Agata ** assisted me. She was very professional and friendly, I got been what I needed without delay. Very happy with the service provided.

This was a really great and painless installation. Peter showed up when we expected him to be here. Gave me a short breakdown of what was going to happen - and it was done really quickly - faster than expected. Not to mention the assistance he gave me when setting up the account on my computer and phone. I can honestly say it was a painless transition. Thank you!!

Previous experience with camera system. Excellent interaction with Mike, as we have had with him in the past, he was very clean and explained the system, the website and app to myself and my daughter. He helped us both set up the app. Outstanding performance by Mike.

I should have not got the alarm system because I had issues from day one. I never really worried about them until almost 6 months later when I realized my system was not functioning properly. Only my front door and smoke detector worked. Everything else did not work. My camera been offline for months still. Now they are threatening me and constantly calling. Please don’t do it.

The son of a friend works for the company. His father recommended the system. We like that the smoke alarm is hard wired. We like the various options that are available for us to use. The work was done in a timely manner. THANKFUL IT IS DONE. HAVE A GOOD DAY.

We've had Vector Security for the last 6 1/2 years and recently decided to add a doorbell camera. Steven ** was our installation guy and he did a great job. He was courteous and professional. Our existing doorbell chime was not compatible so he took the extra step and ran to the hardware store to purchase one that was compatible for us. He took the extra time to show me how to work everything from my alarm app and made sure we were up and running smoothly. Thank you for delivering excellent customer service!!

I moved into my new home a few days ago. I acquired my home through the Habitat for Humanity program. I was not aware that Vector has a program with Habitat for Humanity new homeowners. When I moved in, a working alarm system was already in place. I contacted Vector security and spoke to a sales lady. She was friendly and set me up for an install appointment. The technician arrived on time. He was very professional and knowledgeable about the alarm system and different products and services Vector offers. He got me set up on my Vector app. I am pleased with the service from both the technician and sales lady. I look forward in enjoying my Vector alarm system.

My sales rep Douglas ** convinced me to get the new doorbell system with a camera. Well the installer, Peter **, came by this morning. Both know what they are doing and are very Professional. I love the new system. Thank you for employing excellent service people.

I chose Vector Security because of their reputation in the security industry. We had Dave ** as our salesperson. He was extremely knowledgeable and very efficient in his presentation. Kevin ** did our install. He was great to deal with and was very professional as well. Today we had both men come to teach us about the system. It’s user friendly and we appreciated the time they spent with us. I am going to have a system from Vector installed at my business Home instead senior care in Oakmont Pennsylvania within the next few weeks. All in all it was an amazing experience.

The technician was wonderful and he changed our battery. He was on time and a nice young man. I have had Vector for four years now and they have been wonderful. I hope you have a wonderful Thanksgiving! Have a good day.

As a local insurance agent here I needed an alarm certificate for a mutual customer. Agata ** was prompt and handled the request immediately. Thank You, prompt service is a wonderful asset to a company and is greatly appreciated!

Josh went above and beyond to ensure our security needs were met and our system was up and running. His expertise and skills were on display throughout installation. In spite of several challenges posed by the layout of our home Josh and Vector met each challenge and found effective solutions.

Derek ** was the technician that came to my house and replaced the low batteries in all my sensors. He was very polite and very professional. He completed his work in a timely manner and answered any and all questions I had. He performed his service call well and should be commended for his great work!

After my Sister, Nancy ** advised me to call Vector, I contacted Jeff ** and he was prompt in coming out to explain the Security System. I agreed to sign up. Jon and Steve, the installers came out, arriving on time! The installation went very smoothly and Jon’s explanation of how the system works was excellent. He went over and tried out on how the system works. It’s now up to me to do everything properly.

Ray did a great job getting my security system back working properly. I explained him my issue and quickly started resolving my problems. He took the time to explain what was going on and took a further step in making sure everything was working as it should.

I have been a customer with Vector security for over ten years. I heard of Vector Security from being at a friends house. The security system was reliable. The central station is always call very quickly to respond to any issue with the alarm system.

Called to replace batteries. System is less than 2 years old and the batteries keep needing to be replaced. 3 batteries went bad one right after the other. That seems weird that they would die so quickly. We didn’t have this problem at my old house and had Vector alarm system.

Your Tech Ray, did an amazing job getting our doorbell camera working again. He was very polite and patient with us on how it works. He also installed the app on our phone and educated us how we can view our camera and arm/disarm our system.

They were doing promotionals in my neighborhood. I do like the service as they have always catered to my needs and resolved any issues that I had. The pricing is affordable and the service is of quality. I have recommended their service to my neighbors and friends. They will come out to resolve issues in a timely manner and retrain you on your device if that is needed. Try them today!

I deal with Agata a great deal, she delivers quick response great customer service. Vector Security handles a lot of the communities where we as insurance agents have many customers and timely customer service makes a great deal of difference.

Always on top of the situation. Always there when you need them. We wanted Vector because Tony parents have Vector and also the houses around us were getting broken into. Once we got the system in we absolutely love it and can not live without it. We would recommend Vector to anyone and they are always there for you in any situation.

Vector was recommended by a neighbor who has your system. The technician who came to my house did a great job in solving a problem which had been keeping my system from working properly. Mr. Peter ** was very professional and I am happy that he had the skill to figure out what was wrong and leave the system working well. I now feel confidant that I can be secure in my home.

We chose Vector security because my husband and I both have it at our workplace and we're very satisfied with our systems. We decided to get it in our home and Vector was a easy decision. Devin was my installation tech, he was very prompt and professional. He was also very informative.

The installation process was very straightforward and both the representative and technician were knowledgeable and honest about services offered. Customer service throughout the process was excellent, and I could not be happier with my experience. I would highly recommend Vector to anyone interested in installing a home security system.

I am a longtime Vector customer upgrading the system. Ryan did an awesome job on installing my new upgrade system and explaining its features to me. Looking forward to using the new vector security app. Excited to use the doorbell camera.

The previous owner had the Vector service and we just continued the service with them. The interactions have been good and well pleased with the service. The only issue there has been was just when the panel battery goes out or low.

Already have Vector security in primary residence. Kevin ** was extremely helpful and professional as was John **. It was a pleasure dealing with individuals. I will continue to recommend Vector security to all family members and friends. The equipment is very easy to use and very user friendly.

I'm a facility manager, and Vector was already installed at my building when I was hired. Service has always been very good. Only complaints would be that scheduling service can sometimes take a week or two, while the system still gives daily trouble alerts.

I just want to say it was great having Derrick coming out to fix my system. He was very nice and professional. He checked everything and labeled all of my doors and windows. He also told me about the service plan they offer and I definitely took advantage of the plan.

I have Vector for security that I really needed. Derek was great today. He called first to tell me what time he will arrive. Once he got here he explained everything that he was going to do. He thoroughly inspected the entire system and replaced batteries. He also updated the system with the new updates. He was very nice and answered all of my questions.

Fast and friendly service as well as user friendly equipment, and they only installed the equipment that I needed. Quick response to any alarm problems or situations that I had. They were always professional with alarm response and account questions.

I spoke with Michelle. She was so nice and understanding, while I was frustrated. She took the time to answer my questions, find out some information and get back with me. I wish everyone I called was this helpful. She should train the AT&T people.

I won a. Contest with Susan **. We had an old alarm system which did not have camera functionality. This was a great opportunity to upgrade our system especially due to increased crime in our neighborhood. Nick was an awesome installer and very patient.

I am very happy with the service I received today. Very happy with the phone call I made earlier. They told me that the service person would call first and he did. It was perfect for him to arrive soon as I got in from work.

We have had Vector for many years and want to remain loyal to a fantastic company. We don't have any issues in our neighborhood; however, better safe than sorry. Our technician Steve ** is great and his professionalism is a credit to the company.

We have been with Vector since Aug. 2010. Our house insurer required an alarm certificate so yesterday we requested same from Agata. She promised to send us the certificate today and she did. She was very professional and courteous and did what she said she would do.

We have had Vector Security for over 15 years when the house was originally built. Service and technicians have always been great. We recently decided to upgrade our system to wireless instead of phone line. Devin was my technician, he installed our system and helped with the emergency band which was very appreciated.

I have Vector for my home for the past 10 years and is extremely satisfied and trust Vector to secure my business as well. Lee and Josh was very professional throughout the installation. I would recommend Vector to all of my contacts.

Sales could have provided more options about products, options and costs. Was hard to communicate with salesperson and get my questions answered. Some incorrect product information was shared and communications fell off. Installation was very conscientious, helpful and effectively done. Appreciated the care for my home from installer.

Special thanks to Agata for always doing what we need in such a timely manner... and doing it perfectly. Vector is a pleasure to work with! I will recommend to anyone who needs monitoring. The installation process was also seamless. Great company, terrific representation.

Doorbell not working. Morgan ** was very helpful in providing a solution to the problem. She even provided her direct number if we needed additional assistance which we did. Polite and professsional. She set the standard for others to follow. She was very patient when we called with a question. Thanks.

I chose Vector because of previous installation. Communication has been great at all levels. Must say I don't care for the required 3 year contract. Feel like I am held hostage, Technician was great and very detailed. Great job covering all features.

I chose Vector from the previous owner of our house as part of the closing. And since then I have been pleased with their professional service, They are always professional whenever we call for service or to ask questions. We are satisfied so far with their service.

I choose Vector because my mom have it in her home and it's been there for year. She always tell me how great the service is and that I should go with them. Now that's I have a family of my own I want to make sure I have a great security system in my home.

Vector Security had all the components of a security system I wanted, especially local contact provider. System does not require wires everywhere. Keypad is very easy to operate. Customer service is excellent. I have recommended it to many of my friends.

It came with our home when we purchased it and continued the security system. We are happy with it and plan to continue. We are waiting to have my husband's name added to the certificate and have requested this to customer service.

When we moved into our home 10 years ago, we inherited this security system. We weren't even sure if we wanted or would need it, but right now we are thrilled that we have it. Vector has always been attentive, polite, and courteous. We call and make appointments and they are always able to work with our busy schedules. When the alarm goes off, they always call and make sure we are ok. We feel a lot safer because of this. Thanks so much.