Vector Security Reviews

We chose Vector Security because we wanted to secure our home while we are away. Our service technician was on time and helped us set up our devices so we could use the mobile app. We would recommend this service to friends and family.

Great. Terry was very knowledgeable and told us about our security system, also informative about our system and explaining things to us. I like Vector service on time, give an service date right away. He told us about the chime, and went over all the features.. Thank you, Sharon.

We've had Vector as our provider for as long as I've been at cats only veterinary clinic. The service is outstanding and our newest installation went off without a hitch. Adam installed a very modern system and I am confident in the safety of my staff and our patients.

Installer was excellent and explained new system very well. Went over app and explained all details of app and usage to both myself and my husband at different times. Customer service thus far with this new company for us, has been considered a positive experience. We would certainly recommend to friends and family.

I was upgrading my moms system. The technician arrived on time and fully explained the operation of the system. Having the remote access gives me the peace of mind that the house is covered. The ease of operation makes it almost idiot proof! Love the new keypad and door lock.

We are receiving the Vector Security already installed in the store and is awesome, we have a good view of the store, and we are looking to install or use others cameras that are installed here in the future. Great service.

Vector Security service tech David ** is excellent. Answered all of my inquiries and was very knowledgeable. I have been with Vector over 8 years and very satisfied with the service and would recommend Vector to others...

Great service from a great company. They really go the extra mile for their customers and really look after you like family not just a customer. Couldn’t ask for anything better. They are the best out there in security and the great people that come out and service the systems are just the start the great people that answer the phone when there is an alarm are wonderful.

AJ is always very professional and courteous. He arrived on time. He called me that am to let me know what time he would be there. He performs the work in a timely and efficient manner. He ensured I was satisfied with all the work before he left. He also provided me information regarding upgrades in case I wanted to make changes.

I had an alarm system installed at my home today, Vector Security was the best System for the money!! Jim was on time, friendly, and showed me how to install the app on my phone and how to the alarm keypad. The system is very easy to use AMAZING!! Jim was the BEST!!!

Marcus was amazing!!! He was on time, organized, tidy, and kept me updated of all going on. He was courteous and patient. Marcus took the time to walk through every single aspect of the system and was patient and willing to answer everything! He deserves extreme kudos for his great job!!! I would recommend him and Vector again!!!

The service call was successful in solving my problem with the door locking system. Bob the tech explained everything In basic terms, which I appreciated. He was very helpful. He checked the main panel and made sure my batteries were In good condition. Overall, a good service call. I will request Him again in the future.

Just started up with security. I have never had one before and it seems to be pretty user friendly. Nathan the technician explained everything really well and for an old couple that is very important. We are very grateful for the technician that came out. I am a very happy customer so far.

Vector Installed our new door bell and we love that we can see what’s happening at our front porch. This will protect our son in the further. We really appreciate Nathan coming over and explaining how to use this to protect our home. Vector is always showing us ways to make our home and business much safer!

I've been doing business with them for about 15 years. Over the years - constant care and response has been terrific. A while ago, I moved and put my house on the market to sell. Since Vector doesn't do security systems where I am now, I reached out to Jeff ** who I dealt with many years ago and he was nice enough, after all these years, to make a suggestion for a company I should use where I am now.

I was extremely satisfied with the overall installation experience. Mr. Peter ** was on time and cared a great deal about making sure the install was professionally done. Before he began we went over the order and placement to ensure I was getting the correct package. This was very helpful because I missed a couple of sensors. I ordered an additional 2 sensors and 3 cameras. He thoroughly explained everything that was being done and was able to answer all of my questions. He represented Vector Security well.

Had 2 service technicians come to my house. Just moved here in June. Service was active. We called the office to change service from homeowners policy to a policy in our name. Jarrod ** came out and offered us first month free and gave us stickers for windows. Made a payment to Jarrod that was due! Alarm went off shortly after that due to window breaking alert. Tried to use new password to no avail. Police came and I told them it was a cabinet closed to loudly. Everything was ok. Just had another technician come out today to check wiring and we were told we have no service going to our system! We live in a neighborhood where we completely depended on our alarm system for our safety!!!

Vector Security is part of our HOA... I needed an alarm certificate and had the pleasure of talking with Agata. She helped me some much and I need to say she went above and beyond. What a gem. Since I am not very computer literate she had tons of patience and she waited on the phone with me as I tried to figure the PBSO application out.

We have used Vector Security for many years. We feel the company & employees are very reliable and professional. AJ has provided service & installed products for us through the years. He is very courteous & competent with his work.

Terry checked system last week and determined that I needed a external antenna today and installed it. Seams to work better. Vector has given us quick service and am very happy with it. I am looking for Vector Security and me having a long relationship.

Vector Security has been my security company for the last four years. The company has been very responsive to my security needs. Peter comes to install my new security system, he is excellence in his work and the job that he does. I enjoy his company and the knowledge he gives me about Vector Security. From beginning to the end of the he explains the equipment and what it does.

I have problem with previous security firm, their response has been slow and vague. We decide to give Vector security a chance. The salesperson Frank ** knows my office and associates. I trusted him will provide me an honest and secure service. The technicians are very professional and know their works.

I had Vector for a number of years and it was time for an upgrade. The salesman signed me up and ready for installation. Nick showed up on time and ready to work. He was polite, friendly, hard working, and neat working. He upgraded the system, setup my Vector app and helped with my Apple itunes. Cameras installed neatly and working fine. Overall, I am very pleased with Vector’s people and services!

Today's service call went extremely well. Jim explained everything he was doing along the way and was able to answer all of my questions. He also made very helpful recommendations. I am very pleased with the service Jim provided. Thank you! Ilene

Eli was very helpful. Listened and addressed all my problems. Sat down to explain things to me with patience. I had a great experience. Eli was very knowledgeable with the equipment and able to explain everything in layman’s terms. Thank you again Eli.

I have Vector Security at my other home and I love it. The system is very user friendly and has a lot of options. Nathan the technician was great. He explained things in great detail and made this new system easy to understand. I am very happy with the new install and recommend this to others that are searching.

Technician showed up on time, called ahead of time and completed the repair on the panel that was loose. Also fix door sensor and was very pleasant and explained everything that he was going to do and I was very satisfied.

Our Vector tech Jonathan ** came today and once the job was completed I was extremely satisfied. He configured well over 100 panic buttons in two different building. It was done flawlessly, and professionally. This was no guessing game to Johnathan, and he's good at what he does. He even took the time to teach me a few things about the system I never knew. This was huge job and Johnathan didn't skip a beat. I would recommend Vector Security to anyone looking for a service such as this one. Job well done.

Vector Security was recommended by our HOA at Valencia Cove. Agata, our CS agent, was very helpful. Ms. ** was able to give me directions on how to successfully get the info I need from PBSO. I appreciate her efforts.

I have had a great experience with Vector Security. Nicole was excellent at setting everything up and getting us a great deal. Then Curtis came to do the install and he did a great job. He was able to teach me how to use the system and the app and he answered all my questions, Nicole and Curtis are great!!!!

I recommended Vector Security to my Pastor and a few friends. So far, the alarm system and cctv has been working great. I enjoy the convenience of the Vector App in knowing what's going on with my alarm system and checking my cameras when I need too. Overall, I am pleased with the service.

Had a problem and your company sent a technician out very quickly, checked out the system and we were up and running in no time. We also discussed upgrading the system especially the fire alarm and discussed options for alarming new construction.

I went with Vector a few years ago and have always been happy with the service and office staff. Nick is the same tech that comes out if my system malfunctions. He is very polite and professional, always glad to see the same great tech.

Very professional and knowledgeable, good service and product. I have been very satisfied with my alarm system. I would recommend Vector Security to a friend or family member. I have been very satisfied with Vector security. Anytime I had a problem with my alarm system vector security service department has always been quick to resolve any issues I've had with my alarm system.

Vector has provided excellent service while remaining professional also with a great price. Thank you for all that you do. Vector will be recommended by myself so that others can receive the benefits from their service. Thank you again. You all are wonderful from the service call to the 10pm phone calls for the smallest of questions!

I went with Vector Security years ago when they were working in the area. Anytime I have an issue or need service the staff is polite and very helpful. Nick is the tech that comes out and it’s nice to have the same tech who I trust and always happy with his service.

Tech was professional and explained what our problem was, he also fixed The wiring that the original tech that installed our system failed to do. Tech promptly fixed our problem and cleaned up after himself, we are very pleased with his work.

We have used Vector for many years and are satisfied with the service/system. Aaron ** is a professional, friendly and helpful service technician. He answers all questions, demonstrates how to use the system and lets us practice until we feel confident.

Recommend by a friend. We were very happy with the service. When we finish building our new home, we will consider using Vector Security again. We appreciate the great service we have received since 2006. Once again, we appreciate the great service. Thank you. Angela

I am a new Vector Security customer and I am very happy with them. Curtis showed up on time and was very professional. He did a great job installing my new system and he was able to answer all of my questions and teach me how to use my new system. Very happy customer.

Nick and Phillip showed up to install my burglar alarm system. They both were very professional in explaining and answering my questions regarding the existing alarm system. I definitely enjoy the Vector App. I like the idea of being made aware through my phone any notifications and when the alarm system is turned on and off. Overall, Nick was very knowledgeable, friendly, hardworking, and professional!

For the past 2 weeks my system is telling me to press the 'STATUS' button to reset the system. This happens every 4 hours and Vector has yet to help me with the problem. Why can't Vector help me with this problem? Once you sign the contract you're on your own?

My technician was amazing!! He was very knowledgeable about the system and his tutorial was dead on! Thank you for sending the right person for the job. The tablet was not working properly while doing my survey so I would like to give 5 stars for customer service, 5 stars for Value and 5 stars for installation.

I like to let you know that Agata provided me this afternoon with excellent service: friendly, to the point, and she promised to send the certificate within an hour. She did even faster! Great: the insurance agent was waiting for this to finalize our paperwork.

Just signed up with Vector Security. Service tech called with estimate time of arrival. Arrived on time. Well dressed in uniform. Introduced himself. Proceeded to test system components sending signals. Gave a complete demo on system operation. Was very polite to deal with.

I chose Vector Security because I want to protect what I’ve earned. I Have the service at my home and business and would recommend it to anyone trying to keep their stuff under lock and key. The technicians were awesome and very professional. And finished the job in great time.

Today my security was installed at my new building and it went great! Nick and Matt were awesome and very helpful and the job was done in a timely manner. They explained everything I needed to know and were very professional about it! Thank you!

Great service. Fast installation. Everyone was very nice. Highly recommend. Looking forward to getting service at my home within a few weeks. I will tell friends and family about the services that are offered. Thanks guys very much. Being at my salon late makes me feel more safe.

I have been with Vector for 35 years and couldn’t be happier. They are a great security company and have taken care of any problems I have ever had. Curtis just installed my new system and it works great. Curtis was professional and was able to answer all my questions and teach me how to use my new system. Happy customer.

I just got Vector Security installed at my place and I could be happier. The salesman Frank and the technician Nathan did a very good job at coordinating and installing the system. Sales wasn’t pushy and that was very appreciated. The tech did an awesome job and was very professional. I am glad to be a part of the vector group of customers!

I chose Vector Security because it was recommended by a neighbor. The price was fairly reasonable as well. Vector is an efficient company that has dispatch promptly when an alarm occurs. I chose Vector Security because it was recommended by a neighbor. The price was fairly reasonable as well. Vector is an efficient company that has dispatch promptly when an alarm occurs.

Service tech called with estimate time of arrival. Arrived at stated time. Had all the parts needed to complete the work. Very polite. Neat appearance in uniform. Very knowledgeable of products installed. Tested products. Gave demo on checking battery life on the lock.

Ethan took care of our installation today. He was professional with his work and took the time to show me all around the system. Every question I had, he gave me back a knowledgeable answer. Very satisfied and I am glad I got to meet him.

I am very happy with Vector Security. The technician Curtis showed up on time. He helped me by answering any questions I had. And fixed what needed to be fixed. Although my doorbell needed an electrician to repair it, he explained what needed done by the electrician.

Vector Security was the monitoring company for a system in the building which I purchased. I needed to have an inspection done for the local authorities and Vector security came in and did a very thorough inspection of the system giving over the entire building and documenting all of the system devices for their report. The technician was very professional and helpful with the many questions I had for him about the system and future plans for the building. Any work needed in the future will be through Vector Security.

I have been a customer with Vector Security for a couple years now. They have always been able to fix any problems I have had. Curtis showed up today and even though he wasn’t able to fix the problem. He did get it scheduled for someone to come out the next week and fix it. I would definitely recommend vector to anyone looking for security.

I was thrilled and so appreciative after connecting to and talking with Sherry ** regarding upgrading my security system. I had many questions and some confusion about upgrading. Sherry answered all of them. She was extremely professional and unbelievably knowledgeable about everything I asked her. She was also so patient. She made this 10 year customer feel so at ease and so comfortable in the decision I made to upgrade. Sherry DEFINITELY represents the amazing customer service manager and representative that makes a customer view Vector as such an enjoyable, positive experience. Thank you so much Sherry for your patience with me. (Please also thank Susan for her call back... Wendy and Nishy (?) for their help.)

Installer showed me his ID. He was professional. He showed me how to work the system. He was diligent in his work. The alarm is installed and working well. He answered all of my questions. Thank you. Will recommend to others.

Needed testing of my BWB display and assure contact was made to entrance. Dave provide excellent customer service and was very patient with my question. Highly recommend him for future service for my home, Highly recommend him and your company to others.

Ethan ** was my installation technician from Vector Security. He showed up on time. Very personable and looked very professional and had a great demeanor. I was very pleased when he greeted me at the door and introduced himself. He showed me everything I needed to know about my new system and I want to say thanks to Vector Security for the great service.

Long overdue service for existing system, Terry was quickly able to resolve the issue. Thanks to Terry’s knowledge on my existing system, he recommended I upgrade to MVS. Looking forward to continued security and peace of mind on my newly upgraded security system.

The tech was awesome. He explain everything in detail. Installation were smooth. The technician was very professional, respectful and courteous. He was very patient. He made sure we understood everything. Tech was on time for his appointment. Thank you for your service.

We been a long time customer. We've been issues with our old system. We decided to get a newer system. The technicians were great and professional. Zack and Tony were very informative about the install and newer system. I feel safer and more secure in my home with my newer system. Great service great job.

Great service. Very knowledgeable and efficient. We are very pleased with Vector and its products. I would recommend them to anyone shopping for a home security system. Always prompt for the service we need. We will be calling for more products soon.

My father has been with Vector for over 20 years, so we knew we could trust the company. We have been happy with our service and all of our technicians have been friendly and knowledgeable. Overall it has been a great experience. At this time, we have no concerns and are familiar with the other products Vector has if we need anything else. Thank you.

We had a problem with our front door sensor so we called and the same day the technician was out. I feel this is GREAT service. Knowing that a security company has your back feels great. Give me a peace of mind with my family at home. The technician Nathan was great. He was very knowledgeable and diagnosed the problem in minutes. I am very pleased with Vector. Have had nothing but great experiences with them. I definitely recommend them to all!

Great job. Well pleased. Nick came out and was great. He was professional and friendly. Very knowledgeable of the products and made great suggestions regarding cameras and security. We had Vector at our previous home and needed the alarm and camera service here at my new home. Overall, we are well pleased with the service.

My friend recommended Vector Security and I called and got a system installed at my new home. The Installation was very friendly and fast. Tech was on time and explained everything on the app and the panel thoroughly. Answered any and all questions I had. Would recommend to friends and family. I want to say thank you Vector for protecting my home and family.

We have Vector Security at our other offices and have always been happy with the equipment and service that vector provides. The technician Nick was polite and professional while on site. Great demo and explanation to make the system easy to use, very helpful.

Chris came out to replace one low battery in one of our motion detectors and was so thoughtful to replace them all, knowing that all of the batteries were installed at the same time, and knowing they would soon all need replacement. He was prompt and courteous. The scheduler also remembered me from a previous call and was very nice. This is not something you get with every company.

We decided to go with Vector because the small business feel. We felt that it was important for us to know, and have a face behind our security system. It's hard to get that anymore, and that is the main reason we choose vector, asides the highly recommend reviews.

We've had Vector for about 18 years now. Great company to work with. This is at our vacation home so most times they are contacting us at our main home and have always worked with us to get help quickly and resolve any issues based on our schedules.

Good price per month. Good service. Service is on time for appointment. Good response from alarm system. Contact with alarm system was quick and on point for the service required, Have had service for 12 years and very pleased with the service. Had good price when I installed alarm system and continues to have great price.

I have been a customer for over 12 years, the service we received today was above and beyond what we experienced in Richmond, VA. Exceptional customer service! I would definitely recommend to friends and family. Thank you for servicing us!

Previous installation was still present so we chose to remain with Vector for current security needs rather than pursue a different company. Planned installation went very well, though communication from sales person on front end was not great and took more time than we would have preferred.

Add on video camera. Vector system installation. Great service, expert installer. Very happy customer. I would recommend your service, and technicians to everyone I know. We will continue to your service now and in the future. Thank you for keeping my family safe. May today be kind to you. Marie

I have had Vector for nearly 2 yrs. I received a call while out of town that 2 of my control boxes were not working. I called for service upon my return and received a time and date. Mr. Delesky ** came on time and performed professionally and quickly. He explained what he was doing as he worked which I appreciated.

Curtis and Nathan were awesome! Incredibly professional and helpful techs. Took no time at all on a large install and were friendly the whole time they were here. Erik was our salesmen and was also very knowledgeable, helpful, and overall made the experience awesome.

After the initial installation we encountered some problems causing alarm to go off without any doors or windows being open. Mr. Dexter ** came out and did the diagnostics and was able to identify the problem and fixed it. He was very professional and very competent. The problem was taken care of promptly and this time correctly.

Needed to upgrade old system to allow for celluar connection. We even added a few options that made the system more user friendly. Process was simple and straightforward. Nick was courteous and helpful, explaining options and installing the system to our needs.

We received great customer service with our new alarm system. The technicians arrived in a timely manner and installed the equipment we purchased. We will definitely recommend Vector security to our friends and neighbors. Special thanks to the team headed up by Nick ** that worked on facility.

Seventeen Years ago I chose Vector Security and have been pleased with the customer service; its value; and the installation went smoothly. However, I needed to make a budgetary change to reduce costs; therefore, I bundled my home security with Xfinity. I thoroughly enjoyed my Vector experience.

Mike ** was awesome - Christine ** was awesome. Both were set up for failure despite my calling and telling the issues were not so “simple” as described and understood by your personnel. I also reached out to another employee for help and never heard from anyone. I am satisfied with Christine and Mike but NOT happy with Vector.

Nicholas was extremely knowledgeable, professional, and polite. He provided great recommendations to provide the security we needed and completed the installation quickly. He also helped make sure that we could use the Vector app to get the most out of our system.

Trey was very helpful and informative. Very knowledgable of the work he was performing and I would definitely recommend the company based on the amazing customer service. He was on time, called before he came to let me know he was on his way, he was well groomed and also smelled nice.

We chose to keep Vector Security because we have had good service at 3 houses and would recommend the security system to friends and family. The technician was prompt and courteous and professional. He explained any questions we had at the time.

I am happy with Vector Security, Curtis showed up on time and was very professional and fast. He did a great job and then was able to explain how to use the system and the app. Also Rick was great at helping me with getting what I need for my house.

We have been extremely satisfied ever since being Vector customers. Your system saved us when someone attempted to break into our house. When we needed extra protection for our property we turned to Vector. When we experienced an outage and the technician came and fixed what needed to be done. Our overall experience with everyone that has been here has been better than excellent and we would not hesitate to recommend Vector to friends and family.

Chose Vector Security from past experience and local reputation in Columbus as the Blue Jackets security partner. Speed of installation and easy setup of remote app services was excellent. Will be adding more devices in the near future. Cameras, doorbell, smoke detectors and carbon sensors. May also consider thermostat and garage door module.

Installation of cameras around our property. Did an amazing job explaining the process and services we would be getting. Very helpful and knowledgeable about what he was doing. I would absolutely recommend. We currently have services with them and wanted to purchase more products from them since the service is so great and reliable. Vector is the only system we have tried and we love it. We've been with them for 5 years and we plan to continue our service with them.

Nick was a pleasure to work with! We have been customers for a year and this is our 2nd time working with him. He was on time and kept us updated as he worked on the system. We will be passing on his contact info to our friends and family.

Jason was Very timely and informative. He walked me through resetting up my doorbell and helped my entire family figure out the app. He also discussed while home service with me for the future. We have loved Vector Security and have used it for over 20 years. Jason has been out to service this new account as well as my others in the past. I really like that he answers my questions and makes me feel like I haven’t asked any silly questions.

Very nice tech. Did a very good job with install. Very knowledgeable with system. Took time to go over everything in great detail. He was on time for the install. The salesperson was good and courteous with the whole install. I would definitely recommend Vector Security.

We chose Vector Security because they offered the best value for services offered. Services rendered by Jim were prompt and thorough. He provided clear instructions while setting up both the keypad and phone apps. At this point, we are happy with our decision to use Vector Security.

I use Vector mainly because the previous owners had used them. However we have gone through upgrades, new security equipment, etc and every experience I have had with them as been a 5 star experience. Today’s service call was with someone who has been here several times and he is always pleasant and willing to look into any issues I bring up even though they weren’t on the original service ticket. This is a great benefit to me to be able to deal with someone who is this easy and helpful. Definitely a 5 star service man.

I have had my issues with Vector in the past. For example this visit was a revisit because the original scheduled visit, no one showed up. I did not receive a phone call to cancel, nothing. I called the very next morning to ask why I waited all evening for no one and I eventually spoke to Erica who was kind and solved the problem and kept me from canceling my account. As for today the gentleman called to say he was on the way, he arrived on time, he took care of my issue and then proceeded to check the other monitors to make sure if they too needed batteries. He was professional and polite. This is how all your service technicians should behave. Dale is a very good example of your team.

Originally installed in the house that we just purchased. Have heard good things about the technicians. Really loved our installer and would definitely recommend your company to others. I love, love, love Nick. He was very friendly, thorough and made us feel like we could ask any questions.

I was upgrading my system today. We added alarm.com today and now I feel that we can interact with the system easily from our remote devices. Terry has always been exceedingly helpful to us. He has been been working with us for over 10 years.

Long time customer who wanted system upgraded and expanded. Very happy with professionalism and consideration of installation team. All day installation went well and was especially glad they took the time to review the software and make sure the new cameras were working.

We have had a problem with our camera system every time we have a bad rain storm or lightning strike and the monitor that’s in the service dept keeps going off, Scott was out and had the problem resolved in no time and even took the extra time to install a surge protector for us and also adjusted the front lot camera. He did a great job and very happy with your services.

We chose to upgrade our home security camera through Vector because we leave for vacation and just needed it. We have been pleased with our home security over the years and haven’t haven’t had any major problems. Our technician was on time, very informative and quick on the job.

Eli was polite and very helpful... his explanations were clear and he made it as simple as possible to understand. Eli made it clear as well that follow up information and help was available. Took lots of time helping to make it usable and the house much safer! I’d recommend him to anyone in need of a security system!!

The scheduling process was easy and customer friendly. Bob our service technician was on time and very communicative of the entire repair process. He was very fast and efficient. An outstanding experience in all respects with an excellent result. I will recommend Vector to all our friends and relatives.

We had a service appointment for a camera being out, and also one of our monitors resetting. Unfortunately one of the cameras is bad. Scott diagnosed the problem after troubleshooting. The technicians were very professional. They priced new cameras and hopefully the appointment will be soon.

Evan was a great service tech!! He was very professional and knowledgeable about the products!! I have been with Vector for over five years and love the company!! Natalie has been my sales rep for the past couple of years and I have been very pleased!

I chose Vector because of the relationship you have with the Valencia Falls Home Owners Association. I spoke with Agata today and she was a pleasure to work with. I have also spoken with Doug Chute a few times and he was great to work with as well.

Very satisfied the way my service call was handled. Would recommend Vector to my friends. I can always depend on them when there is a problem. When I did have a problem, the tech was very informative about the problem. Explained everything to me.

We moved from a house with Vector. We love the safety of the system and ease of use. Nick was awesome and efficient plus super great with my kids. He was so helpful explaining everything and so fast. System looks great and everything was clean afterwards. Would definitely recommend!

I chose Vector because my neighbor spoke highly of the service provided during Hurricane Florence. Their recommendation encouraged me to select Vector based on the services provided and it gave them peace of mind during a stressful event. I would highly recommend Vector to my friends for security services.

Terry gave us reminder call that he was en route and arrived 15 minutes early, which was much appreciated. He quickly diagnosed the problem with our motion detector and replaced it with a new one. He also checked other motion detectors and replaced the batteries in one of them to be proactive and avoid future problems. Terry was very professional and thoroughly explained what he recommended. Vector is fortunate to have a technician of such high caliber on its staff.

I have been a customer of Vector Security, since November the eighth of two thousand eleven. Had a inspection set up for today. Service tech called with estimate time of arrival. Arrived on time. Well dressed in uniform. Replaced all batteries checked over my system. Very pleased.

Interactions with the install Staff were good, installer worked well and had good technical knowledge about products installed. Am happy with the level of security I have on my property. Will have them put in a system at my other property.

Very professional and did a great job on the entire install. We had specific request and he was able to answer everything and installed the systems to our needs. I would highly recommend him! We have animals and he was great with them! He completed the job in a timely manner even though it was late - but we are satisfied with everything!

I chose Vector after seeing them at a local home show in 2017. I was impressed by the salesman and the subsequent installation of the equipment in our showroom and warehouse areas. I would highly recommend Vector Security to other small business owners.

Terry checked the problem out and determined the sensor needed an adjustment. All other sensors on this circuit were checked. Terry came out and was efficient finding the problem. Along with courteous, dependable, knowledgeable and professional! Could not have had a better service provided.??? Most definitely would refer Vector and Terry!

I have had Vector Security for a while now and I have been very pleased with their services. I just upgraded to have 6 cameras installed and the services are great. I love the camera services offered and would recommend to everyone. Nathan and Gary installed my cameras and did an awesome job. They really make a customer feel happy that they are with a company that employs people of their nature.

I had Vector service techs out at the Jackson pike site to fix cameras that were chewed through by rodents, the guys were very professional and cleaned up all debris, the cameras are back up and running and we're glad to have them back.

Great experience! Everything went smoothly. Vector offers good product and service. The things that could not be installed (door lock) was explained to my satisfaction. Technician also went above and beyond to check attic and found heat sensors that need to be addressed.

I am very happy with Vector Security. Curtis showed up on time and installed my new camera. He did a great job and I am very happy. I love my security system and my new camera, Frank gave me a great deal and he was very helpful. I would refer vector to anyone looking for good security.

There was a current system in place and we decided to keep it and upgrade when we purchased the home. The installation and set up was great. The system looks like it will fit our needs and be easy to use.

I have had this service for the past several years, the service technician Robert ** was polite and explained everything to me in terms that I could understand. I would recommend this company to anyone. Thank you for being so understanding and addressing my concerns.

All went smooth for my 3rd install! Tech was very professional and knowledgeable. Curtis made great suggestions and explained everything perfectly. System seems very user friendly, including the app! Frank was helpful with setting everything up as well. Overall VERY pleased!

Called today and spoke with Agata. She was very nice and helpful. I appreciate quality service. She answered all my questions and took care of the certificate for me. So far, my experience with Vector Security has been very positive.

He was great and had good service was on time. I was very please with the work. He made me understand the Vector system much better. If I needed more work done I would ask for Peter again. He was that good. Thanks for our service.

We have been Vector customers forever and will continue to be. Great service and customer service is excellent. My father was friends with the founder, Robert ** when it was Triple A Security. We feel very safe and secure. Great installation also. THANK YOU VERY MUCH.

Mike the service provider and Michelle the service coordinator were very friendly and professional. They both provided great service and spent quality time looking over the house system. He reviewed the places that needed adjusted and fixed them, he also changed out our wireless remotes for updated ones. We would recommend both of them.

We chose to upgrade our home security system with cameras and security because we travels lot. Today our installation technicians we very professional, courteous and on time. They educated us on how to use our new devices and did a superb excellent job.

Additional item added to security system to better monitor home remotely. Installer very knowlegable, installation went very well. Installer was very knowledgeable of other products under consideration and interfacing them into the existing security system. Overall support by Vector has been very very good.

Vector has been our security provider for nineteen years. We are extremely satisfied with the service. The technician called ahead, was on time and friendly. He knew exactly what needed to be done and completed the job quickly. BRAVO. JOB WELL DONE.

I have Vector at my office Winter International, in Sharon PA. We have had you at our office for at least 20 years and have been extremely happy with your service, Gary the tech was extremely nice and very professional. He was very clean and neat and was very good at instructing me on how to use my new system. Thanks again.

Dexter the repairman for Vector Security was very nice and polite. He called to confirm the time he would arrive to my house. He checked out the source of a beeping device in my hallway. He even cleaned up around the area he was working. He left my house clean as it was when he arrived.

We chose Vector security after interviewing several firms. Vector provided the fastest response to our questions. Although Vector was not the cheapest option, we felt they provided the best value and service. Kevin **, our installer, did an amazing job with the installation and explanation of the features of the new system. He also was able to troubleshoot issues we were having with the Vector app. Awesome job!

I've had a relatively great experience with your company. I like that you have a customer service line that isn't automated, but it's not available on the weekends or evenings and it's almost impossible to get something handled in an emergency at those times. I like your overall service and what you offer, I don't even mind the relatively higher price in comparison to competitors, but I don't like the delayed response timeline to a trouble call. Your limited number of technicians has your team understaffed and overtasked which puts a ridiculous wait time on the customer.

JIM from Vector Security installed an upgraded system at my rental home in Scranton in a reasonable amount of time and showed me the whole system. I have Vector Security in my current home as well for about four years and have recommended Vector Security to all my friends.

I chose Vector because I have multiple locations that Vector Security is monitoring. I haven’t had a bad experience with Vector. I definitely recommend them to all. The salesman Frank was great and same with the technician Nathan. They was very helpful and knowledgeable about the products they provide. Thank you again.

I am very happy with Bob on fixing my issue professionally, He showed up on time and without interfering in my business routine, he did a fantastic job in a efficient manner to fix my problem. I will recommend Vector Security to anyone in the future.

This is a note to commend one of your staff members. On Friday night (7/5/19) I entered my home with the sound (what I thought) was my keypad sounding. I called Vector and the first representative referred me to an emergency representative. This person was very patient and calm, while I was very shaken by the piercing sound of the alarm. He walked me through the situation to disconnect my alarm, but the very loud sound continued. He advised me to check my smoke alarm and Carbon Monoxide detector.

Rod was very professional and very informative. He was a pleasure to work with. Answer all our questions and went over everything with lots of patience. Very neat and cleaned up after himself. Very friendly and easy to talk to.

We have been with Vector Security for several years, and we were notified of a new device which would provide security if the power went out or the wires were cut. Therefore, we requested that the new cellular device be installed. Jon ** installed the new device, for which we are very pleased. He was very cordial, efficient, and knowledgeable! His professionalism, friendliness, and knowledge were exceptional! He is obviously a great asset to Vector Security! Thank you, Jon, for a job well done! We really appreciated your explaining the installation process and how it will protect our home in the future. Thanks again!

I recently had a new alarm and camera system installed. This system allows me to check in on my mother. It gives me a lot of information to know everything is ok at her house. It really gives peace of mind so I don't worry about her daily. Very happy with Aaron the installer. He was great! Very knowledgeable and easy to talk with.

We chose Vector Security for our new security system because we have worked with them for years and been very happy. Jim, the installer did a fantastic job with our new system. Jim was knowledgable, thorough in his work, courteous, and really helpful in explaining how the more complicated new system works. I would highly recommend Jim and Vector Security.

After 4 years we continue to have issues. Our initial camera install to our front cameras were plugged into the electrical outlet adjacent to the front door (outside): we just learned our smoke alarms are not connected to Vector monitoring, because they are our builders...and said They installed 2 separate smoke alarms but only installed 1. Worst of all In an emergency they can NEVER FIND MY ACCOUNT. They do find us after several calls, etc.

Vector was already in the home previously and we liked the customer service and the friendliness. We heard great things and reviews and decided it was the best fit for us. We spoke with Monte about the installation and he was very thorough in answering all our questions.

Peter installed my Security system 3 years ago he was very friendly and helpful. He came to my residence on the eastern shore to install my second system. I also referred him to my sister on the shore and he installed her system as well. He is very knowledgeable of his job and he care about his clients. He does a walkthrough of the system making sure you understand your new Security system. Peter cares about his customers and his job. Peter is the best.

I chose vector Security because my sister referred me to them she said she felt safe knowing that her home was being monitored by an security system. Peter ** was her technician. She said how friendly and helpful he was and came from Baltimore to the Eastern Shore to install my Security system. He is a good guy.

Mine was a troubleshooting call involving an existing system. Danielle was practical, informative and made every attempt to improve my current system's functioning instead of explaining my difficulties on an older system or trying to sell me a new one. She was knowledgeable, thoughtful and involved in our conversation which lasted more than 20 minutes. I offered to give her a shout-out which resulted in this review.

Years ago we had a gentlemen was coming around and door knocking and talked to us about an alarm system. We got the system and had one or 2 other upgrades but today Josh came out and hooked us up with Vector Security's newest security system and we like the new keypad and cameras a lot! Thank You!

Vector Security is the security company used by GL Homes. This was an installation visit for a new home. Representative was friendly, courteous, informative and respectful. HE arrived on time and called before arrival to inform of the arrival time.

Great experience overall, install looks good, Lee and William explained system features well, happy with everything from sales through the installation. Clean looking installation. I appreciate the diligence and professionalism that was displayed with this install by the technician and sales representative. Thanks!!!

Track record and time in the security sector was my foremost concern. Jim is patient and extremely knowledgeable in this area. He took the time to teach us about all the functions and capabilities of our new system, with care in the remote control, and features. This a company you can trust for all your security needs as trust them with my new home and the safety of my family too. Thanks to Jim and staff for all the help.