Vector Security Reviews

Torrence was great! He was prompt, called prior to arriving and resolved the problems I had been experiencing. I would request Torrence again should I need service... I've been a long time user of Vector and would recommend Vector and Torrence to friends and family seeking a security system. Thanks for the great support today Torrence!

I chose Vector because my builder recommended it. I am very pleased with the system. The reason I went with Vector is because we had a possible break in. There were people scoping out my house while we had the snow storm. There’s were in known footprints around my daughter's bedroom windows. Was a very scary time for me and my family. I feel so much better now that I have the system installed. Thank You!!

They purchased the company we were dealing with. Have been easy to deal with. Bill was concerned with providing the best service possible. Service/installation was always on time. That's all I have to say. Provided updates when needed for better service.

I was having issues with my door sensors. When the alarm was set it would go off for no reason. Josh the technician came out and called while he was on the way and came at the time he said he would. He replaced to door sensors and testing my alarm and made me feel safe now that my alarm was serviced!

Had a fabulous tech, Rich **. He was very knowledgeable! Great install of doorbell. I was not happy though with my sales rep, John **. He was very hard to get along with, very “old school”, didn’t explain anything really at all. It was his lack of knowledge that truly held up our buying process! We’re lifelong Vector clients & were going with Vector regardless but he certainly didn’t make it a pleasant experience. Both techs that we’ve had, Frank & Rich have been excellent. Thank you.

Nick is a fantastic technician! He took great care to make sure everything was perfect and that we understood every aspect of the system. He was able to make suggestions that helped to improve the system coverage and get us the best value for our investment.

We were originally with certified security; we chose to continue with the same agency when the company changed. We have been pleased with the services and the repairmen. I like the new features that they now offer. I am particularly impressed with the security cameras. Also, I definitely appreciate the assistance they provide me in setting my phone & computer up to see my cameras. Overall, I am pleased with Vector.

Very professional team, from Jeff in Sales to John and his team doing the installation. We are extremely satisfied with the experience with this company. Spent time going over operation and placement so we understood the entire system and by the time they left it felt like we'd had the system forever!

Existing customer, wanted to discontinue the landline phone. Contacted Scott **, who recommended the GSM cellular system with the app. Installation was excellent, tech explained everything and helped with downloading the app and showed us what it will do. Great job.

Had alarm in house and wanted to get it activated. We have 2 keypads but will be also using the app to arm the alarm. Josh came out to hook up system and change some batteries so the system won't be beeping anymore. After Josh was done he showed me how to arm the alarm and use the app.

Former owner had original system which was updated by technician Peter today. Peter was professional, friendly and knowledgeable and did a first class job. Doug ** was equally professional, courteous and experienced. For me it was a privilege to work with such fine gentlemen. I can recommend Vector to my friends and neighbors.

We had the old touchscreen alarm and it was hooked up to the phone lines. We wanted to get the upgrade because sometimes we weren't sure if the alarm was being set. Upgrading will allow us to arm and disarm from the phone and get notified if the alarm is set or if the alarm goes off.

We have had Vector security for several years and have always had very professional service whether its by phone or a service call. AJ does a great job explaining everything and answering any questions we have. We would recommend Vector to anyone in need of a security system.

We’ve had several techs out to install the system but Rich and Asafo were able to get the job done. Although they ran into some issues they were able to figure it, get the correct equipment and install the new system. I truly appreciate both of them working on the system in spite of the challenges.

We chose Vector security after an attempted break in at our home. Vector was highly recommended by our neighborhood security personnel. Everybody at vector has been very cooperative and knowledgeable. I’ve always received the best service. I’m very confident in vector service. I feel extremely secure!

I choose Vector over my present ADT system as an upgrade and to modernize that system. Our installer was professional right from the start with presenting his I.D. as soon as I answered the door. Did an excellent install and then the instruction/walk-through at the end of the job. From front panel to my phone to my home computer. Signed, a very happy customer.

The Vector repair guys were very helpful. They were very careful to put their booties on so as not to track in snow. They came at the time they said they would. They worked quietly, I was able to get lots of work done. Explained everything. Great experience! Thanks!

I chose Vector because my neighbor have the same system and she loves it. I have also heard of Vector before and most people have always spoke highly of them. I have a daughter who stays with me and I want a reliable alarm system for her safety.

Torrence the Vector tech called before he came to my house. When there showed me his ID and said who he was. Came in. Talked about what was going on. He was also on time. That was very good. Did the job very well. Cleaned up all trash. I would ask for him again when I need a tech.

Ray called me exactly at 11 AM and was at my house 5 minutes later. He finished his job quickly and effectively. The weather was subzero yet he was on time. I have had Vector for under a year and they have come out to my house 2 additional times and have resolved the issues quickly.

We have had Vector for over 7 years and we recently moved to a new home and wanted to get a new system. We decided to add a couple garage overhead sensors. Devin and Matt were my technicians today, they were on time, courteous and very professional. I am very satisfied with my service.

I really appreciate the fact that it's a snowstorm outside right now and Vector was still able to come out and service my system. That says a lot about this company. I have their service at my home and office. They have been great every time I've dealt with them.

We currently use them for our monitoring service, logical choice. They performed an upgrade on one of our buildings in 2016 and did a fantastic job. The current installer is very knowledgeable, courteous, and takes great pride in his work. All boxes are easily accessible and level. Each building as tested gives me proper alerts as expected.

My front door sensor stopped working and the technician came out on time and quickly fixed the chime and the sensor. The technician went over the keypad and the settings on website. I have the service pack so the service was prepaid and that was excellent. Thanks!

I have had Vector Security for over 10 years. Anytime I have had an issue with the alarm or a component of the alarm system, Vector is always helpful and quick to respond. Tonight, Steve (my Technician) was right on time and quick to resolve my problem. He also checked around the house and gave me some advice where I may have some "vulnerabilities" in my current alarm set up. I agreed and added two more sensors and another smoke detector. Nice guy, very knowledgeable, and very helpful!

Vector is a well established company. Very knowledgeable, friendly staff. We have been a satisfied customer of Vector for 16 years and look forward to our continued partnership with them. It is always a pleasure when Ray comes out to perform our annual inspections of our system.

We have been customers of Vector security for 5 years. This was the best service I have received. He was very thorough. He has to come back to complete the job. He was unable to finish on this day. While fixing one problem he found another that needs attention. Again, he was very thorough.

My work offered a discount with Vector Security. I immediately felt welcomed and appreciated during the call. The next day we had the guy out to quote us. Day of installation I couldn't have asked for a nicer, courteous, professional technician. I thoroughly enjoyed his positive attitude and knowledgeable experience.

Weak battery alarm sensor was activated last week, called for help to shut down chirp, was talked thru shut-down over phone and scheduled appointment for maintenance. Chris ** was repairman assigned a 12:00 to 4:00 window, he was able to arrive early, changed new battery, checked system and had everything 100% in short period of time. Very pleased with his work today!

Everything went well with installation. All of our questions were answered and technicians completed the upgrade with no issues. They were on time and courteous and made sure we could operate our system before they left. Also we would recommend Vector Security to others as we are happy with our alarm system.

I chose Vector Security for the price, reputation and service. I have had great service in the past with Vector and wanted to continue with them. The service technician, Mike **, was excellent. Very kind, professional and friendly. He really did an exceptional job.

I had been considering a system, and after hearing Jeff describing the benefits decided to check it out and have him show me a system. I really loved the automatic deadbolt and the simplicity of our system and online app. Jeff did a great job in explaining the options and finding the setup that was perfect for me. Our installer was fantastic as well.

Jeff has been awesome. He was very patient and answered all our questions and concerns during our purchase. He has also answered or guided me to the correct person with the few issues after that arose after the install. My nontechnical husband can use the system with ease which is amazing. Thanks to Jeff we now feel very safe in our home.

I had Vector Security upgrade my security system. Jeff ** was my representative. He was very knowledgeable and did a great job! I love the new technology that is available. The app works great. I would highly recommend Jeff and the company.

Vector was recommended to me by a family member. I've had the service for about 8 weeks and I am satisfied so far. My encounters with the local staff have been very enjoyable. The staff is extremely. I can call Shannon ** at any time and she is always pleasant and answers all my questions.

Vector took over my previous security system and updated the equipment. I was able add cameras, heat detectors and doorbell cameras to give me the security I wanted. I love the new features. They were both professional and courteous and provide excellent service and follow through. I highly recommend them for your security needs.

Monte is a very good salesperson. Josh is also a very good installer. I am very pleased with the services provided by Vector and would recommend them to anyone who asked. Thank you, thank you and thank you very very much.

I had been a customer for over 9 yrs and needed an upgrade. The technician was very knowledgeable on the system and guided me through the whole process and answered all my questions without hesitation. Rigel arrived on time as promised and the job was performed as expected.

The installation went very well. The technician was very knowledgeable,courteous, professional, and friendly. The pricing for my alarm system was reasonable.lThe salesman was great to work with as well. He was knowledgeable and professional. Vector is a great company and I would recommend anyone that is interested in a alarm system to go with Vector.

Vector Security has been awesome! Jeff ** came over to Monticello to get us signed up. We've never had a security system before so he was very helpful in answering what were probably "silly" questions. It has been a very easy system to use. So glad we went with Vector!

The technician was very professional, knew what to do and spent time setting up our system and showing us how to use it. He also informed us of additional options for our security system, which gives us food for thought. We were very pleased with the service and expertise of the technician.

Super informative and kind. Didn't try to sell us more than we needed. Provided us with all information we requested and didn't talk down about the other companies. As the company we left did. Definitely use Vector! Thomas was awesome.

Michelle Bass was very helpful and was able to fix the problem. I appreciate the fact that she took time to understand the issue and then research exactly what caused it to assure the fix would be the right one.

Vector bought my previous company. Peter gave us the best possible service. He was a pleasure to have in our home. He did the installation cleanly, efficiently and competently. He was also very patient in explaining how to use our new system. You have a wonderful employee in Peter.

Was looking for an excellent security company for our company. Liked it so well, I decided to use it at my home as well. Very satisfied with the security system as well as the service guys. I would definitely recommend it to businesses as well as homes. Things have gone extremely well for all services.

Just wanna say what a great job Vector Security did install my alarm panel. Technician Anthony was Great!!! Anthony was very professional and very full of information. Thank you Vector Security for a great install. Can't wait to have more add-on.

Vector staff has gone above and beyond to help us get our fire alarm system in place and has been very patient and helpful with all of the problem we have had with our duct detectors. They also take care of all the services request in a timely manner and all of the technicians are very professional.

We have Vector Security. Our service technician was very professional and knowledgeable. The customer definitely comes first. We were pleased with how patient Aaron was with us. We now have everything on our phones and iPad. The explanations were clearly expressed!

I chose Vector because I worked elsewhere where we had a security system from Vector. I loved working with Jerry ** there and I wanted to continue to do so at my current place of employment. It was a no brained for me when I found myself needing security cameras.

I am a very happy customer with Vector. Great customer service, the technician is very well professional and even let me know what I need to get more to be full protected, never knew I needed a smoke in the basement but he made me realised that and don't have a choice but to buy. Great company overall.

Vector was recommended to me by a friend. We have been very pleased with the service and plan to continue with Vector. I have recommended this company to several friends. One of our sons has had Vector installed at his home.

We upgraded our system. I had a little misunderstanding on cameras. I thought it was for two, but only installed one. Company is supposed to be getting back with me to install back foot camera. Other than that the installer was very helpful.

Recommended by a friend. Parts of system already installed so it was an easy operation to activate. Professional on time installation. Training was clear and easy to understand and tech made sure to practice multiple times before leaving. Would definitely recommend to anyone.

Insurance agent I have my homeowners insurance with recommended Vector to us. I was pleased with the price of the original package. I was very pleased with the install technician. He was very professional, knowledgeable of the Vector products, and courteous. He vented my bedroom windows so we could keep the windows up and have the security system on as well. I would recommend Vector to anyone that needs an alarm system.

It was a pleasure receiving Mr. ** today. Not only was he pleasant, but he was able to advise me of the real issue going on with my panel. He noticed that I have an electrical issue along the plug that is associated with my panel. This also confirmed that there was not an issue with the senior technician that initially came out. Mr. **, also took the opportunity to explain to me how he powered down the system to ensure the system alerts do not disturb my time in my home. This is greatly appreciated as it allows me rectify the real issue and avoids further damage to one of my most important assets, my home. Thanks a ton Mr. **!

The effort that performed was exception for the install. We are very pleased with the work and the considerations that were made. This was not an easy install. There were old wire to contend with and the installer was able to figure out out needed to be done to make the system work. Very Happy.

We decided to go with Vector Security because of the great features, and service that they offered. The sales person was great and he went over the options very professionally. The office staff personal have been friendly, professional, and respectful.

I have been a customer since 2005. Great customer service! Quality equipment. Recently upgraded the entire system. Alarm response time is exceptional. Rigel and Corey were very professional and very accommodating with information on the system. Walked the property to ensure that the cameras were in line and covering the desired areas.

I was broken into and wanted a security system. At the time it was a good system but very pricey. After 5 or so years go to cancel and find they auto new without ever a word. Customer service is horrible. I have 5 other households that bought Vector systems because of me but you can believe I will do everything to ensure they cancel ASAP.

Our family referred us to Vector due to their excellent reputation and great customer service. We have been very happy with our security system so far. The alarm panel touch screen is user friendly. The Alarm.com app has been super handy, especially for locking up the house remotely or checking on things when out and about. Del came to our house to help resolve 1 issue, but ended up helping with an additional issue. He went above and beyond and called Alarm.com for us to get the help we needed. THANKS so much!

My experience with my tech Torrence this morning was very great. The tech called when en route to my home and also was 1Vhour early for my appointment. He took his time to explain what the problem was that was going on with my system. He also explained step by step what he was doing. I would recommend this tech in any of our Vector Security family homes.

Because Vector Security was highly recommended our insurance company. They talked with CPI, ADT, Vivint, Johnson Control. Vector stood out. I like Vector. The sales pricing was great. The Vector app works great as well because we travel. The technician was great. He was professional, courteous, and knowledgeable of the alarm products and services. He recommended a few items, doorbell camera and smoke det, however, we chose to wait till later to possibly add them. I would recommend Vector to others that needs an alarm system.

The technician, Ray, did a great job today with servicing my home. He was professional, polite and got my services working in a timely matter. He also went above and beyond to take his time to explain to me how my system and camera worked, as well as provide me with additional troubleshooting steps to take in the future.

Vector Security is who we have used for our church security for years. The service person was prompt and efficient. They were sure to make sure we did not have any other service needs at the time. They were very professional and personable.

My interactions with the staff was excellent within the past 2-week! Special thanks to Lashunda! I called to inquire about alarm system accessories in order to change my home phone to digital service and she explained my options in clear details, set me up with Wendy for a walk-through of my home the following week, and then scheduled a system upgrade for the end of the week. Everything went smooth and Lashunda was very helpful every step of the way! Great customer service is appreciated!!

My system had a low battery in one of the door sensors. A Technician came out during my business hours and replaced the battery. He also replaced my damaged sign and checked all of my other sensors to make sure they were working properly. Thanks for the service and getting my system working properly.

Tim arrived right on time. He determined that most of the batteries were reaching end-of-life and needed replacing. He went through the entire property, replaced the batteries and a couple sensors that were not working correctly. He did a great job and cleaned up everything.

My daughter had Vector Security in her home about twenty years ago. She referred me to the company. I have been happy with the company ever since. We have had service technicians here at the house numerous time and they have always been courteous and taken care of us. We are very pleased with the service we've been given.

I have been a customer of Vector Security for many years. Very satisfied with Vector service. I always receive fast and good service. I would gladly recommend Vector Security to others. I have been approached by other home security companies but I prefer to remain with Vector. Thank Vector Security for great customer oriented service!

The technician, Jeff, was very professional and helpful. He spent sufficient time to look at all aspects of the issue. I was having problems with the doorbell camera being easily triggered and too sensitive.

Ed was our installer, we have had a Vector system for a number of years. As we began to upgrade a multiple items throughout the house the security system was definitely one of them that was needed. Our experience with Vector has been positive every year and therefore after 15 years continuing with Vector was an easy choice.

Technician Trey arrived promptly at the appointment time. He was extremely courteous and professional. He took time to explain the installation and answered all my questions. He demonstrated the system and made sure I was satisfied and then left his cell phone number should I have any questions. I am thrilled with how the entire process was handled beginning with the purchase of my system, and up to and including the way it was professionally installed. It's good to see employees and companies can still deliver a great product and make the process a pleasure for the consumer. Keep up the good work.

Serve an arrived on time for appointment, he was very polite and professional. Windows in kitchen was checked and batteries placed. He also told me about updating system. I would recommend Vector to my neighbors and friends, I will call and inquire about updating system. I have been with this company for at least twenty years.

Torrance did a fantastic job. He was on time and fixed the trouble super fast. He deserves a raise. I would recommend Vector Security to my family and friends, tech also showed ID upon arrival and also called en route when coming to my home.

We chose Vector Security because of the different services they provide for us. Vector services the security alarm, fire alarm, and now our camera system for our building. Our cameras were installed November 2018, it took the technician about a week to install 27 cameras. After the installation was completed, I noticed that the technician made it easy for me to be able to troubleshoot if needed by labeling all of the camera wires and boxes. Technician walked me through the set up of downloading the app on my phone, logging in, and viewing the cameras live. I also liked the fact that I can share a video recording from my phone and email it to whoever I need to.

He chose Night Owl/Vector through a friend. They did the full install when his basement was unfinished. He has used the system over the past 30 years and is very happy. Customer is overall very happy with the experience.

I have been a Vector Security customer for nine years. I am really satisfied with Vector Security. Whenever I have any issues, Vector Security call almost immediately. The technician that came out and tested my system. He gave me a lot of helpful information.

I heard about Vector Security from my sister and brother in law and went ahead and installed the alarm in my house. We had Josh the installer Technician to come out and install the alarm and show me how to use the system in which I am satisfied and may add a smoke detector in the future. Thank you Vector Security!

Vector was Recommended to me. I compared it to other services and found it to be exactly what I needed. The individuals I dealt with were very professional and answered all my questions. The installation went very smoothly. They showed up when they said they would be here and explained the system very well.

I needed a carbon. Today installed outside my garage door. I've been leaving my car running in the garage on accident because it is new and has push button start. Added a heat as well for safe measure. Install was fast and easy.

I had a new installation and it went very well. Jeff was so helpful, thorough and friendly. I chose Vector because of him, and he easily led me through all of the services that would be provided and how to use the system.

I have always enjoyed the system and the service. The employees have always been polite and courteous. I will definitely refer your company to others when I have an inquiry. The new system seems easier to use. Now I must remember to carry my phone.

The tech was very knowledgeable about the installation. He was very courteous as well and provided answers to all the questions I asked. It would have been nice since my install was on Saturday to have someone to help with tech support.

Sensors go off when system wasn't engaged. Not aligned properly. Very courtesy and thorough. Great customer service. All of your team should be so personable. Hopefully, we won't need service again soon, but if we do we hope our experience will be the same.

I choose Vector by chance one day while working on a new construction job. I met the salesman Kevin and was impressed. The price was good so I decided to move forward. Installation was very clean and professional. Overall very impressed with the company and service so far!

I upgraded my alarm system today. The technician was on time. Went over what he was going to do before he started. Answered any questions. When he finished installing my new system he took his time with me explaining how the system worked and help me set up my app for my new system.

Del ** did a great job fixing the problem with our panel. He is very professional and pleasant to have in our home. We are pleased with his service and attention to detail. We appreciate his prompt arrival and multiple phone calls to resolve our issue.

Long time customer, have been satisfied with service and installation. Would recommend Vector Security to my friends and customers. I have several retail stores and a shopping center and all buildings have Vector Security installed in them. The monitoring system and their personal are very professional and caring.

My Vector system has been fantastic and working very good. Been with Vector for long and never regrets doing business with them. The tech was good and professional. Also customer service and response from the police very effective.

The service tech was awesome. I totally forgot about this appointment today. The tech arrived as I was leaving out. I asked if he could work around my schedule and he did. He stuck with his word and came back to fix the system. He was very nice for doing that today.

Vector was recommended to me by my parents, and they have had a great experience so far with their system. Brooks was a great technician, and he was very nice to my cat, who was frequently in the way. Thank you!

Boss has Vector Security install in her house and likes the system so decided to go with it at her office. Tech were really helpful, friendly, nice and professional. They showed me how the system works and answered all of my questions and I understand it all.

We have been very pleased with the technology, people, and responsiveness of Vector for years. We were grateful that they promptly scheduled time to enhance our security system as we identified new needs in our home requiring an expansion of their offerings.

I chose Vector to security because I didn’t want to use ADT. Also, I read good reviews and the pricing was cheaper. I’ve only had to contact the office a couple times over the years. The employees have always by very friendly and helpful.

Every time I have needed anything the customer service staff and the techs have been fast, knowledgeable & very friendly. I would recommend this company to anyone. I also love the phone app for checking how my house is when I am away.

A salesman came over out of the blue and the old alarm was already out of contract so it was a no brainer to get it put in. They offered the window contacts as a part of the system as well. Happy with the alarm just not liking the part about when the front door does a tamper.

Rolled over into Vector from Security Associates. Very happy with service, professionalism of technician and service he provided. Explained everything in detail and is very knowledgeable about system. Would recommend Vector Security to a friend without hesitation. My only complaint is I received a bill in the mail after I had already paid with a credit card at the time of service.

Vector was recommended to me by the saler of my home. I've been with this security company for about 6 yrs, and I must say I am completely satisfied. The customer service is wonderful! I would recommend to everyone I know!

Vector service rep was prompt and fixed the issue I had regarding false alarm. I called customer support and they scheduled a rep that was able to fix my issue. He came in and couldn't fix it at first but returned with the parts to fix the issue.

We chose Vector as they have a good reputation in the area. Kevin our salesman was very helpful and knowledgeable. Our technicians Jon and rich were great, they helped replace all our equipment and suggested some more features which we added. Thanks Vector for a great experience, we would recommend this company!

Jeff our service tech very good, excellent service. We will be contacting Jeff to add multiple cameras. We have been Vector customers for 15 years, any issues with the equipment was quickly resolved by Vector. Thank you for the excellent service provided by your technician Jeff. We will be request every time we need service or new equipment.

I really appreciate the prompt service that I received today. I was called by the technician before he arrived. He came right on time and fixed my alarm. He was very neat and professional. He answered any of my questions that I had for him.

Been with Vector Security for 15 plus years. Been smooth sailing with no major issues. They rarely raise rates. Chris arrived early and changed all of our batteries and was very thorough. Would recommend Vector to anybody looking for a security system.

Lake Naomi chose them to install our security system. Scott and Eric were very polite, they came in, introduced themselves and shook your hand. Both always picked up after themselves and cleaned up any mess they made. They were always checking just to make sure they did not get in my way of work at all. Everything they did they explained to me as well. They get two thumbs up from me.

We chose Vector Security because it was part of our home package. All of our experience with the staff has been great. The customer care rep LT has always been helpful and the phone techs have been able to help me troubleshoot over the phone.

I love Vector Security and would recommend it. I've had Zane as my service man since 2010 and he has always been great with my tenants. Zane is an outstanding serviceman that knows what to do and in a very professional manner. He is an asset to your company.

Gary and Curtis were very nice and knowledgeable about the system that they put in for my parents today. They took the time to set up the home panel exactly where my parents wanted it and then took the time to show me how to control the panel in person and how to use the app.

Agata handled my customer service issue quickly. She was polite and professional. She also fixed something that came up, in response to my first request. She did so quickly and seemed happy to help. Customer service has been hit or miss when we’ve called in the past, so we were pleasantly surprised with Agata.

Peter ** is one amazing tech. I love the fact that he explains everything down to the T. I understand so clearly how to work everything an for my mom to be able to understand so clear he’s awesome. I do not think you could have sent anyone better than Peter. We are truly thankful for his hard work. Thank you Peter.

Meji was outstanding. Was positive and clear in why my system went was not functioning properly. Also made clear what my system entailed. He was very quick in diagnosing the problem and was able to to get everything in working order.

Been using Vector for over 2 decades - very satisfied with service! Have systems installed in 3 homes in 2 states, love being able to monitor all homes on Vector app. Sales with Jeff ** and service provided by Fran ** are exceptional. Would highly recommend Vector to anyone considering state of the art security systems.

He was comparing to Ackerman. Chris ** was able to answer questions more efficiently than Ackerman. The lady he spoke with at Ackerman couldn’t answer his questions. He wants customer service to be able to answer all questions, he wanted to know how to change codes and the customer service rep answered, “The tech will take care of it.”

I have been a customer for many homes many states; I love Vector and my service tech... He is efficient, polite, well dressed and presented his credentials... I also received a tutorial on how to change the batteries myself. I have recommend Vector to most of my neighbors that always ask me for recommendations... More I cannot say.

My technician, Ray, was excellent. He helped me get my app back installed and working after I had to get a new phone. He was polite, kind and professional with me. He took his time to help me find my password and showed me how the app works. He even took the time to connect my Bluetooth speaker for me.

We were already clients but needed an upgrade from our current system due to a recent break in. We added security cameras inside and out to collect data for future activity. My family liked the fact that we can now activate our system via our cell phones. The installer Ryan was excellent in explaining the upgrades and we feel very confident and secure now in our home.

Vector Security has been an excellent security company. Their staff is professional and friendly at all times. The installation staff went out of their way to ensure everything was working correctly and on the few occasions that we have accidentally set off the alarm, we were immediately notified of the alert.

Lately we have had a couple of problems but the issues have always been resolved in a timely manner. The office personnel is friendly, efficient, and professional. The technicians that come to my home respect my property and are also friendly, professional, and efficient. They care about solving the issues and problems that occur. With an ongoing issue, technicians are patient and determined to resolve all concerns. We, as well as family, have been customers for many years. The service is a main factor of our continued satisfaction. Thank you.

Friend told us about Vector. Great service, very nice staff. Pretty good about getting an app. I would and have told other friends about it. It has been very easy and hassle free. They are very responsive when an issue comes up.

I have had many years of experience with this company, good past experience and wanted to stay with them. Very good with sales and installation, highly knowledgeable, very helpful. Would recommend to others. No problems with any services provided during this upgrade.

Vector Security is a good company with professional and knowledgable employees. The customer service department was courteous and prompt. The issue was resolved to my satisfaction. They explained how to do the settings with the app and on the desktop computer.

Vector’s price, service and technology are outstanding. I love the fact that I can remotely open my garage door and front door for deliveries, such as I recently had to do for a special delivery while at the Atlanta airport. Best security system and service I have ever had.

Had trouble with garage window. Tech called ahead of arrival time and arrived within a half hour. Terry checked and changed all necessary batteries. Was very professional. Would certainly recommend him for future calls. Overall experience with Vector was very satisfactory.

I was a Vector Customer in Gulph Mills, PA, from 1995 - 2005 when I moved. Circa 2006/2007 I became a Vector customer in Virginia Beach, VA. Excellent customer service and central alarm station support. Sean ** has been to the house for service on numerous occasions and I am very confident that the job is done correctly when he is here.

I have been a Vector customer since moving into Valencia Isles. Vector has always been professional in their approach to home security and thus I feel as comfortable as one could. Vector has been the provider of home security in the communities that I have lived in.

I was very satisfied with the help to operate my camera. She went through each step one by one and help me figure out what the problem was so that my camera would function correctly. I thank her so much for her understanding and patience with this situation.

Security staff who come always, I mean, ALWAYS know their stuff and fix the problem quickly and well. The system has our confidence as well. We are looking forward to hearing what Vector's new products might be these days. We have recommended Vector numerous times to others.

Our Vector technician arrived on time, identified himself, went over our service order, then promptly went to work. He kept me informed of each step as he worked and answered all questions I had. He finished within the alotted time and cleaned up after. Ty!

Excellent job and service has been very good. Response from the police has been very good and fast, Vector Security is a good company to have for home protection. Technician was professional and help out in knowing more about the system.

When I contacted Vector Security, the lady who responded scheduled me as quickly as possible. The gentleman phone me within the designated arrival window, and arrived about 20 minutes later. He identified himself, showed his badge, and got to work immediately. AIthough he had to go back to his truck to retrieve another piece of equipment, he solved the problem in less than five minutes. Everything went well, the agent was courteous, and the visit was handled satisfactorily.

The service was prompt and efficient. The technician was very helpful and professional. He performed all several test and went through the app functions. He was patient and through. Very courteous. He ensured that the app worked with the panel and tested each sensor to ensure they were all working correctly.

I am a new Vector customer and today is my first day. I must say the service team was amazing! They were on time and completed the installation with a great attitude while simultaneously engaging with my family and kids. The system is second to none, incredible! The work was done ahead of schedule with add on’s and all work areas were cleaned and put back to their original condition. I would highly recommend the install team, products and service provider!! Very satisfied new customer for life!

We’ve had Vector Security for fifteen years and we haven’t had any issues until now, and that was a low battery. Chris changed all our batteries and inspected the system properly. We have been really happy, it’s been a positive experience.

The service at Vector is top-notch. Suzy always answers with a smile in her voice and helps me with each and every issue I have had. The techs are knowledgeable and friendly. They always answer my questions and don't make me feel like a burden when I ask numerous questions.

I’ve had service with Vector for 12 years. The service is good. Vector Security has provided me with the basic service that my family and I need. The tech was very professional and on time. Good service, good service, good service! I will recommend Vector Security to my friends and family that are in need of a security system. Having a good security system is great for families.

We have Vector in our home and office. We have had nothing but great customer service and the quality of the products are great! Anytime we may have any questions, they are clear and nice to talk to. Love having John out too! He is Great!

Technician was on time. Called ahead. Notified me of his arrival time. Arrived in a timely manner. Completed the repairs. Communicated the final test of the system with me present. Return the system to full operation. Thank you for providing great service.

We had an existing Vector Security system connected to our landline and wanted to cancel our landline home service. Jeff the service tech that came was great. Very courteous and professional, explained wireless operating system and assisted in setting up all our phone apps!! I would highly recommend Vector and their service crew.

I choose Vector because it is one of the best security systems in the area. I have felt safe all these years leaving my house. Everyone I have dealt with have been professional and friendly. I have recommended Vector to many people over the years. Thank you for all your protection through the years.

Vector Security was very helpful and informative when completing our installation. The technician was kind and respectful. We will be happy to use this company at this property and many others in the future. We feel much more safe and secure. Thank you Vector Security!

Agata was extremely helpful in getting me my certificate of central station monitoring. She said I would have it by Monday -- I called on Friday. It came via email promptly. She is polite and friendly and a pleasure to deal with on the phone.

Jeff was perfection for us. He totally explained everything he did in a way that made us feel comfortable. I want him to be our permanent service person! He was extremely clean, and so patient explaining everything. A real gem for Verizon.

Jeff did an awesome job installing the system. He was efficient and personable, and made sure that we had the right equipment. Even though some of the equipment wasn’t available on the day of installation, Jeff explained what we would need to do to finish the job. Overall great work.

Vector Security is an awesome security company that I've had for over a decade. They make your home and you feel very secure. Their partnership with Alarm.com is a marriage made in heaven??? Their service technicians are top notch. The monitoring service always calls fast when alarms go off.

We've used Vector Security for our Grenadier Clubs security for several years. The service and support is awesome. The staff and technicians are knowledgeable in their equipment and its functionality. The online support allows management the opportunity to see which user enters the building and how long they are onsite. 24 hr coverage aids when everyone is away from the site as well. Would recommend using Vector Security to any homeowner or business owner.

We chose Vector for all our houses because we have over 20 years of extremely positive experience with them. Interactions with the staff have been excellent, have been timely, and always have had clear communication with me. I recommend Vector to my friends and neighbors.

I contracted with Vector when I bought my apt almost 10 years ago, I've been very pleased with their customer service and technical support. They are also supportive whenever my alarm is triggered which is most important. I would have no reservation recommending Vector to other people.

Your employee Justin ** was most helpful with a tech problem that I had. He was very patient and walked me through a download of clips off of our security camera and then was able to walk me through getting a program downloaded to be able to review them from my computer screen.

Wonderful experience! Both Techs were great, friendly and on time, excellent with both my crazy noisy dogs. Will use again, great service call. Thanks for your help! GO EAGLES! We were robbed. This is the only time in a while that I’ve had to have a service call.

Vector Security is a company that keep the safety of their customers first with a affordable rate! I have been highly satisfied with the effectiveness of Vector Security with them providing a sense of protective comfortably with my home and family!

The tech was on time and very professional. He explained what he was doing and all my issues were resolved. He completely checked system to ensure everything was working. Vector has been very helpful during the time my system wasn't working. I am thankful for their customer service.

I chose Vector Security because when I purchased my home it was already installed so I decided to call and activate the system. The interactions with both the office service staff and the service technicians has been great and I have no issues with the work they perform.

The technician that came out to my house to fix a few issues was phenomenal. He was very knowledgeable, and precise with his work. I would recommend Vector to anyone who was in the market for a security system. From purchase to service they have been great to deal with.

Previous customer satisfied with service at other home. I have been with Vector nearly 10 years and have always received prompt courteous service. The customer service reps are always available and willing to assist us with any issues that arise.

Mr. ** did a wonderful job. He is very professional and also explained all operation of the system thoroughly. We have been with Vector Security forever and have been extremely happy with your company and employees that we've been in contact with. If I could give six stars I would!!

Bill was an excellent technician with Vector Security. He was polite and professional and completed all work requested. Vector has been an excellent security company with excellent service and equipment. I would highly recommend this company. The customer service is very good as is the app and website.

Sean is a very knowledgeable representative. He arrived promptly and ensured our system was working perfectly before he finished the visit. He took his time, listened to my concern and worked diligently with our issue (motion battery replacement). He was very pleasant and attentive to every need of our church. He also asked about our other residential accounts to ensure we were pleased with all of our accounts with Vector. Job Well Done!

I chose Vector Security because they have reasonable prices and a reputation for securing homes. I have had Vector Security for 10 years, and I am very pleased with my service. My fees have not increased, and my service has never decreased. Steve even came just to change my battery, and was great!

This was repair for existing service. Shanon, Trey and Orsino do a very good job for Stone's. The only 1 complaint I have is that service scheduling can be days or even a week plus out which causes some issues.

We chose Vector Security because our friend's husband was an employee at Vector. Overall I’ve been unhappy with the office staff. They don’t follow up with our requests and it took too long for service. If it wasn’t for the set tech Rick I would’ve canceled long ago.

Vector did a great job communicating with us on the fees as well as setting up an appointment! There were some delays in the install appointment due to weather and our schedules but they handled everything professionally, and most importantly were super communicative with us. The installation guy was fantastic and really friendly as well as fast. He explained everything very well and made sure I understood all the features to the system!

It went very well. Steve was very good at it as job and I really appreciate the work that he did. I have lived in my house for about 20 years and have Vector Security for 15 of those years. I have the burglar alarm, fire alarm and now getting cameras from Vector Security. My rate went up slightly but I'm getting more equipment I am satisfied.

Vector has been a great to me and my family. We feel safe and secure knowing we have their system in our home. We rarely have issues with our system but when we do they’re always quick to come fix the problem. Devin was my service tech today and he came and fixed my z wave lights that had stopped working due to a power outage. He was fast and courteous. Everything is working properly now. Very pleased with the service.

I chose Vector because the install and service provided are more personal than the larger companies. Also, the pricing was very competitive. All of the staff that I’ve encountered have been perfectly professional.

Todd and Nick provided Mission Point church with excellent service! They were on time, cleaned up after themselves and were super friendly! Our new camera system looks great, very pleased with the way they positioned the cameras, I smile every time I pass by one. We definitely recommend Vector Security!

The technician who did the service was excellent. He was on time, very patient, and took the time to explain the issues. He was very courteous and skilled. We would be happy to recommend the service to friends. He even helped my husband with his computer access to the account. We were delighted with his performance.

I have been a VECTOR customer for 6 years & have always been very pleased with the alarm service. This review is for customer service after other equipment was to be installed. It turned into an ongoing problem with the service & billing that was now into 4 months unresolved. Due to several phone calls, long phone wait times, leaving messages as the recording prompted, messages not answered in the 24 hour window that it was stated they would be & being transferred all over the place (including Pennsylvania) I was about to cancel the service.

Thank you for our serviceman. Tony, of the Lufkin office, under Arturo **, is an exceptional and extraordinary. He is precise, kind, intelligent about his work. We hope to have him in our home and doing the services needed for many years to come.

Vector has been with our company for many years. Service is always quick and prompts and any issues resolved. The security technician is always very nice and has great customer service and answers any questions and/or concerns we may have. There are never any issues and the service is great.

The technician was very prompt. When he arrived he showed me his ID badge and explain what he was here to do. He was very personable and completed the job in no time at all. I would recommend that this technician come again if we need any further assistance.

Tech is always on time polite and very professional. He is clean and very helpful with the system. I would recommend Vector to anyone. He has always given the most advanced technology for the efficient security system.

I have had Vector for quite some time. I am very satisfied with the service. The equipment is easy to manage and I will be seeing about upgrading to a wireless system in the near future, which was recommended by a very competent and helpful technician.