Vector Security

We chose Vector because my sister and mom have their system. We are very happy with our new system. Vinh was awesome in getting us set up. The installation was great! Steve was very nice and made sure we understand everything and everything was working right when they left. I would definitely recommend vector to a friend!

We have been with Vector Security since they were Westec, so about 30 years. We have been overall very happy with the service provided. Mike ** was at our home today. He was very professional, courteous, and knowledgeable. We were very happy with Mike’s service.

Curtis was very knowledgeable and explained things well. He went over the new panel very well, the app was easy to you use. He was a delight to have in our home, he knows his stuff. Was able to tell us about some very cool safety features we were unaware.

My experience with Vector Security has been wonderful. The tech came out to add a keychain remote to my system. He was very helpful. He inspected the whole system and showed me how to use the app on my cell phone. The people that I have talked to on the phone have always been very courteous and helpful. I would definitely recommend Vector to anyone! Thank you!

Good service, when there is a need, they always help with the need. They always let one know the best service available. One can be sure the one sent out is working with Vector. I would recommend this company to anyone. Very good service.

Curtis was very helpful and considerate! Would definitely recommend this company to others. Curtis was very helpful and patient with me and my many questions. Tony was also very helpful with letting us know about the extra features that would work best with my business and we absolutely are looking forward to adding more services to our future business and even our home!

We chose Vector because it was used by the previous owner. I am very happy with the service Curtis provided. He was very knowledgeable and helpful. Ryan was helpful and easy to get ahold of when needed. I am very satisfied with the app and panel. A lot of features I was not expecting and I am looking forward to utilizing them. Thank you Vector!

I have been on the fence about getting my system upgraded but thankfully I'm glad that I did. I've been a customer for a few years or more never had any problems with Vector Security. When I call about an issue they always handle it with care. I'm also happy to let you know that the tech did a great job with helping me get familiar with my new system. I was very comfortable on using it once he was done. Clifton did a wonderful job and I would recommend this kind of service to my friends and family.

I chose to stay with Vector Security because this was the company that my Mom had. Now that I have taken over the property I feel it is just best to leave it the way it was. Your customer care department helped me with getting everything set up. I was happy with how things turned out. Clifton was very kind and helpful in getting things up and running although I wasn't able to stay for the installation. I just a good feeling that Clifton would do what needed to be done. I was pleased with the results.

DeeDee was very helpful and listened while I explained my dilemma. She understood exactly what my needs were. She was also friendly, efficient and very pleasant to discuss my issue. I was very grateful for her quick service and cheerful attitude.

Incredibly unprofessional to renew contract and when trying to cancel just to be told “You are locked into a contract”. Will never recommend Vector to anyone... EVER. All neighbors will be notified of my discoveries and I will convince all to switch from this awful company.

I had very little time to supply my insurance company with the proper paperwork needed to complete my homeowners insurance application. Received a copy of my certificate quickly so I had no problem getting my insurance discount. Thank You.

I was turned over to collections after paying a final bill (3517 Blaze Drive). I have the cancelled check. I saved the email that I sent to Ms. ** when I did not receive a final bill in the mail as I had requested. This is insult to injury as I had to go through the Vector technical department to get someone to speak to me about ending service and getting a final statement. My account was auto deduct. I called the number listed in the White pages and was told the company had been sold to another security company and they did not have access to my account information. They provided a 1-800 number which went straight to a recording.

We have used Vector for the past 13 years and the prior homeowners used them before us.. We have been very satisfied with service. When it came time to upgraded they were my first choice and they did not disappoint. The technician was very professional and stayed until the job was completed. He made sure I was able to use the new system and made sure all my questions were answered.

The staff was very pleasing. Like having Bob as a technician for our Credit Union. Very knowledgeable and friendly! Very personable and was very assertive to give our CU the correct information to keep us up to date on what we need and what he did at his last visit! Very happy to have him as our tech. Thank you Bob!

I've had the Vector Security system for a while. I've had many instances where the Alarm has gone off and not once have I received a call from the Co. Basically I'm paying for a box on the wall. Sad.

Service tech Bob at house today to diagnose a problem with our alarm system. He quickly identified the problem, was able to correct the issue and provide information regarding the operation of system. He cleaned up the panel area for us to make it more accessible. Replaced a non-functioning keypad. Bob very easy to work with and always friendly and quick to answer calls.

I am a new customer with Vector Security. Rick was my salesperson and he was able to get me all set up. Curtis and Mark showed up to install my new system. They did a great job and were very quick and knowledgeable. I am very happy and will enjoy using my new system with the app.

Terrible terrible. No customer service at all - Needed Vector Security confirmation of current service and instead of sending me such verification of current service they added me to their scamming junk email system!

We were impressed with Ben's knowledge and patience as we sorted through what was best for our family. He was not overbearing, yet available to answer our questions and allow us the time we needed to make our decision. We look forward to a safe future and good working relationship with Ben and Vector Security.

Have had problems with video doorbell. Good first year and a half. Then quit responding. Gentleman came, got it working and then it quit. Had new one installed, worked about 6 to 8 weeks. And quit. Another new one installed. I was told needed to have a new transformer but I had to get electrician because they can’t touch it. Now I have no doorbell or camera. Strange electrical devices but no electrical installers.

Bob from Vector was very professional. Kind and humorous. He taught us so many things about the camera system we have. He’s very knowledgeable about the system also. He made us feel at ease and secured. He also smiles a lot. I would recommend vector security system because of him to all my friends. I was just about losing faith in this security system. Thanks to Bob for letting us regain faith in vector security system.

Find everyone curious, and takes your concerns or questions to heart, new system is wonderful, easy to use, and has all the security needs I need. Had other security systems changed to Vector around 7 yrs ago. And couldn't be any happier. Thank you. Jan

I had a guy go door to door in my subdivision (which has a no solicited sign) talk me into getting Vector. Signed a 2-year contract cancel anytime after 2 years he said. I got into some hardship and called to see if I could cancel. Lady said she couldn’t cancel because I had standing balance that need to be paid off first. She said she could pause the account which I obliged. Long story short I waited till I had the payoff about 4 months later to find out that I was supposed to verify by email on the pause payment. Since I didn’t reply they keep charging my bill. So now I went from being behind 2 payments, to now being behind like 6. So I after finding this out I asked to speak to a supervisor and the way this lady belittled me was not ok.

Bob visited today as part of our buildings yearly inspection. He has been helpful and considerate while testing the alarm system. He answered any questions we had and was very knowledgeable. As a company, Vector has been great to work with.

Curtis and Mark were very courteous and helpful. They were very patient and accommodating to our specific situation. I would highly recommend Vector Security and will definitely refer them to family and friends in the future if they need it. I look forward to them coming back and installing our barns tomorrow.

I chose Vector based on recommendations of friends. Both Bill and Stephen were personable, professional, and took the time with us as new customers to ensure all of our questions were answered and are needs were met. Stephen is highly skilled and knowledgeable about the products sold and his installation of the alarm system was flawless.

I was recommended to Vector through my friend. This is my 3rd system so I am obviously satisfied. In both my houses and now my business. Sales and installation everyone was great. Answered all my questions and made sure I understood everything with my system.

I have been a customer for some time now. I’m just taking over the system at my Mother’s house. You will hear no complaints from me. I’m happy to be a part of the Vector Security. Your company’s customer care is never a problem. This morning I would like to again thank Clifton’s for his service of professionalism, a very good attitude which uplifted my energy for the day.

I was having trouble with my old doorbell camera and I called. They sent me a service technician and he did recommend for me to get a new and better one. I have to say it is, my wife and I are both very pleased. Your tech Clifton was very thorough. He noticed that the other cameras were not working but explained to me what was going on but I just didn’t have the time for him to start working on them. I had to go to work. My router was charged as he explained. That’s why the cameras were not working properly but I’m sure that together we’ll get it fixed.