Vector Security Reviews

Frank and Curtis very professional, knowledgeable and very good explaining the system. Both on time and friendly. Curtis showed us how to use system and app. Curtis explained everything very well with also showing us how to use with demo with app and system.

I have POA for my sister and I handle all her needs. The alarm was beeping and indicated there is a low battery issue. When I spoke with Brian, very polite, very professional, he indicated a service technician would be at the house on Monday, January 19th between 10:00am and 2:00pm. I inquired if we could get an earlier appointment but he stated he had none at the time but responded by saying if there is a cancelation, he will attempt to re-schedule. I feel that a 2 week wait for a 25 year customer should be given a bit of priority. No issues at all with Brian, he's just doing his job but corporate needs to take a better approach to long established customers. TYTY & SS

I have been trying for over 3 weeks to get my security system fixed. First they came out after I told him it was a camera. Technician did not have camera, said that someone would get a hold of me, no one did. Called them back, found out the camera is discontinued, said they were going to have to order new ones. A week later, no response. I'm trying to explain to them this is a security system, I have it coz I need it. I called today, they put me on hold and then the call was terminated. I've just about had enough. I would never buy from this company ever again

After my mom and dad passed away and I tried to cancel Vector monthly plan they had, the representative told me if I didn’t pay they would send it to a collection agency, I had to finally do all this paper work to get it canceled and would never refer anyone use this service!!!

Glenn ** is an excellent technician who came to resolve multiple security warnings of low batteries. He replaced most of the batteries with ones he had with him. He then reached out to another technician to obtain additional batteries to complete the job. Since all the batteries were at the end of their life, we are grateful to Glen for making the effort to successfully complete the job today. Thank you, Glenn!

Nick is a true professional! He originally installed the alarm and cameras at my home a few years ago. He’s now installing an alarm system and cameras at my Man cave today. Nick was on time and explained everything he was doing. His work was clean and professional! He deserves 5 stars across the board!

Extremely poor communication and customer service. I've never had to deal with a company this bad. Our motion detector has been having issues for 2 months. It constantly gives us false alarms in the middle of the night, our owners get phone calls, and the cops come to investigate. This must have happened a dozen times now. It's their call center that's terrible. I called once and they said for them to come out and even look at the issue it would be $220 for half an hour, then $101 after that.

Nick originally installed my old ADT system years ago and he done a good job and he done a superb job upgrading that old system and switching me over to Vector Security! Nick is professional and very patient in answering all my questions and making sure I understood how to operate the new system! Nick is awesome and a true asset to Vector Security!

Since I can't get a clear response or a call back when I call the office for the past year. I would like to give my notice that I want my service to end 03/01/2026. That will be the end of the extra year I got roped into. Please and thank you feel free to reach out to me to confirm

Y'all make it real difficult to login the account from the website. You cannot access the option on the website because you have it covered by "text us". I just want to pay my bill!! Fix it. There has to be a more simpler way to access your account online. I don't want to call to speak with someone. I want to pay online in peace.

Brian was the best. He helped me get my system up and back in working order. He listened to my concerns and was patient with me. After I explained the problem he knew the answer right away and helped solve it. Give this gentleman a raise for his customer service skills.

Walter showed great patience in leading me through the steps to figure out why one of our house's motion detectors had been triggered despite the fact that there was no evidence of a break-in nor no low battery message on the keypad. It took a while, partly because our motion detector was an early model, but Walter succeeded in locating the problem - low batteries after all.

Our alarm was having a problem and kept beeping. I called and got Chad on the phone. He walked me through resetting it and his attitude in helping me reset the system was fabulous. His instructions and patience really were first rate. I couldn’t wait for a service tech to come out as my 5 year old grandson has autism and would have had tremendous issues if the alarm kept beeping. With Chad's guidance I was able to get everything working. This took place in the middle of the night right before Thanksgiving. Thank you so much Chad. Best, Alan

After spending hours and hours with customer service in the phone. They cancelled my service but continue to bill me for it. Contract was also supposed to be $55/month is I signed a 5 year agreement and they’ve raised the price with no notification. Their supervisor was supposed to contact me and never did so I’m being billed for a service I don’t have and don’t want. Do not sign with them.

Nick installed my alarm system 4yrs ago. He was professional and courteous then and Nick is still that same way now! I had upgraded my ISP and WiFi info changed. Nick was patient with me and worked to answer all my questions. I’m 87yrs old and Nick was very patient with me and made sure everything worked properly as it should! I’m grateful for Nick’s help and for Vector Security as well and I’m happy with my cameras and alarm system.

Nick done a great job servicing my alarm system today. He checked my batteries to my smoke detector and he changed all batteries in any wireless devices tied to the alarm system. Nick was friendly and professional and had a great attitude with us. Nick was great to work with in getting everything taken care of.

The technicians, Nick and Craig, done a great job in installing my alarm system and all my cameras for my new business. I have Vector at 2 other locations so I am familiar with the alarm system and camera setup. The technicians were clean with their work and professional and made sure I understood everything and answered all my questions.

I had left a review previously that I was very unpleased with Vector, as they had not responded to my problem with my system for a number of months. I was contacted by Vector and the problem has been rectified and was very pleased with Ricardo, the technician, that came out to service the system. Thank you.

Several times we have had the tech come out and say our sky cam door bell is defective and we never get another one. Very disappointing and we don't want to pay yet again to get another tech to say the same thing.

I am having an issue with getting one out to replace the battery in my glass break monitor. I have already contacted Vector and was told that someone would be in contact with me to schedule an appointment. I have not heard anything. Please have someone contact me regarding this matter.

I have been using your company for many, many years through all the name changes and owner changes. I was disappointed when you removed support for my cameras. They are sitting there working but can't send events. Your price to replace seemed quite high. At 82 I am not sure I want to spend that much even though it would be a better service with sound, etc. Any financial breaks available??

I’ve known Nick for a few years and he’s an awesome young man and wonderful person! Nick done a great job upgrading our 20 plus year old alarm system which was greatly needed. The new system and new cameras are superb and right on time! Nick was patient in explaining how the new system and App worked too. I’m very happy with our new system setup and Nick’s expertise and great attitude in helping us. Much appreciated!

I cancelled my account after 10+ years because your service was so abominable - impossibly long wait times on the phone, no returned calls, not addressing my concerns. You used to have a reliable company and service, but not any longer. One example - when I called to cancel, no one wanted to interview me for a reason.

My sister recommended Vector. I have been very pleased with the service. My only problem has been that I cannot raise my bedroom window any longer. That concerns me, if there was a fire. Scotty ** has been very good to work with. He has been very prompt in responding to my concerns. Once the door and magnet were not meeting. He called a knowledgeable repairman to come.

Vector Security has been good until my latest issue. I sent in a service request on October 19th. I received a call on October 20th that someone would be calling me to set up an appointment. I did not receive a call until October 23 scheduling an appointment for October 30th. I was not able to arm my system for 2 weeks due to the large number of windows and doors reporting malfunction. When the Titan Protective Services technician arrived he only replaced the batteries reporting a malfunction. Two days later I receive an automated call that another window battery was low. I will now have to send in another request and take time off from work to wait for a technician.

It's funny that Vector should send me a article about a outdated System. I called to inform Vector that my keypad has a message stating that the battery needs to be replaced. I have yet to hear from Vector about a battery or even replacing the whole keypad.

Nick showed up on time to my home. Nick done an excellent job installing and updating my current alarm system. He explained everything on how to operate the Vector App and how to operate the new panel. The new system operates great and I’m happy with Nick’s service overall!

After experiencing a minor problem with my system, and a few phone calls, Vector came and repaired the problem, and all is back on track. The repair was done quickly by an experienced repair person with no inconvenience to me, very pleased with the results.

Curtis was very efficient in his job. The job site was left clean and neat. As he moved through the residence he was confident and conscience. His explanations of the operation was clear and concise. Curtis arrived at the job site on time. He was courteous and clear in his explanation. I'm sure I will be able to operate my new security system with confidence.