Vector Security Reviews

The installer was very friendly and answered all my questions. The installer arrived as scheduled and performed the installation very quick and efficient. Their customer service is great and always resolves my issues as needed. I have never had an issue with Vector. It is one of the reasons why I continue to recommend them to my neighbors and peers.

Install job. Kevin was great! Explained the whole system to me. He was efficient and showed up on time. He explained and helped me download the Vector app. He also Showed me how the app works. He was very kind, professional and polite. He made sure all my questions were answered. A+ rating!

Your technician, Dave **, did an excellent job. I had an issue with the one sensor, I have trouble opening the sensor to replace battery, he moved it to the other side of the window so I could open the sensor easier. Since I do not have a service contract this will save me money in the future. I am very happy with Vector service.

Dependable service. Dave k went above and beyond to help with getting the system running and helped even childproof it from my son! He even went over parts I messed up after getting new windows installed. Thank you for the timely help.

We love our Vector system and how safe it makes us feel. It keeps our family safe and all of our children safe in the house as it helps us to keep track of when they go in and out. You could not ask for a better company with the best technicians to service the systems.

Thank you for always doing a great job! Jose has come and serviced my home several times and has always done a great job. He is very patient with me and polite. This time it was my fault and not the system’s, but either way Jose stayed professional and let me know that he would fix it.

I was unable to be at the installation. Fortunately the technician was very in tune with my needs for installation. He took his time and made sure the system was installed perfectly! The system is perfect for me, easy to use and keeps me up to date.

This company was recommended to me by a family member after I had a bad experience with another company. So far, I am very impressed. Staff are courteous. friendly, and helpful. They seem to enjoy what they do and do it well.

Referred to vector by Ken **. The install was very easy and professionally done. How to operate the system was explained and it is very user friendly. I added an extra camera to the work order and there was no hesitation to meeting my needs.

Quick with the installment, explain how the alarm system work very simple and easy to understand. We really like the alarm system and how easy it works. Really like the doorbell camera and how it functions and how easy we can view everything on the Vector App. Nick was professional and friendly and done a great job explaining and installing our system. He needs a pay raise!

Nick was very helpful and professional. The install was done in a timely manner. Very friendly and had great conversations regarding the company and Vector Security services and referrals. Nick performed great and clean work. Well pleased with his attitude and workmanship. Overall we’re pleased with Nick and Vector Security.

We chose Vector Security after meeting with Natalie ** a couple of years ago at the Pittsburgh Home Show. We were impressed by the service available and the cost of monitoring. However, since the installation, we've had nothing but problems with Vector. No one EVER returns our calls and it takes months to resolve equipment failures. We highly regret that we also referred our son to Vector. And we can't wait to leave your company. Please feel free to use our comments in your advertising. We doubt that you will, just like we doubt that anything will be done to resolve the issues we have with Vector. At this point, we tell everyone we know to run as fast as they can away from doing business with Vector.

I chose Vector because of the price point. I am receiving more coverage on my home and paying a lower monthly fee then what I had before. The rep and installation tech were both very professional and I appreciate that they explained everything to me very thoroughly.

Vector Security was recommended by our builder and we are extremely grateful! Vector answered all our questions, made reasonable recommendations, explained all the options and worked with us to put together a security system and plan that made sense. Jon B and Rich S were both on sight when scheduled and were professional, organized and clearly understood every aspect of our house, the security system and how best to meet our needs. I would highly recommend them to anyone who is looking for a new security system OR if you want to upgrade your current system. Highly, highly recommend.

Inconsistence with Vector Services and malfunctions with the equipment from Alarm.Com. Unprofessional treatment from phone receptionist and unresponsive service calls for service tickets. Inconvenience and rejection to cancel alarm services with Vector/Argent Alarm Company. Once I was finally transferred to the correct department to cancel my services, the phone receptionist warned me of a bill over $1,600.00 due to cancelling my contract early. The phone receptionist offer me 25% off the $1600.00 bill and gave me a total amount due of over $1,240.00. I do not agree I should be forced to pay a $1,240.00 due to inconvenience and inconsistence service from Vector/Argent Alarm Company.

Very satisfied with Vector Security on the upgrade of my burglary alarm. It has far exceeded my expectations for an alarm system. William did an outstanding job with the installation. I would absolutely recommend Vector Security to anyone with a need in security. Thank you so much.

Thanks for sending out Joe, we always enjoy having him service our home. Joe had come out earlier this week for a different problem we were having and took care of that promptly. Today was more of a app issue but with the help of his tech support he was able to also fix that problem!

Thank you for sending Aaron to fix my old system and getting it to make me feel comfortable to use it again. He was very professional and explained and showed me what he was to doing. I was very pleased with the work Aaron did and would recommend Vector to friends and family.

I have used this system at home and at my church. I like the system at my church so I decided to go with a similar system at home. The technician was very nice. He also worked on our system at the church.

Joe did a very good job. Thank you for coming out, your technician fixed my window sensor issue and replaced my bad battery. He also reminded me that I need to reconnect my phone line in order for Vector Security to be able to monitor me. He also gave me a quote for a cell unit.

Thank you for coming out so quickly, I’ve tried several times to reset my Skybell camera with no luck, I’ve done it before but it just wouldn’t reset, I’m glad y’all got it done. Also your technician was very professional and polite.

We chose Vector Security to update our old security system to their newest system available. We are very satisfied with the technology that vector offers. We are slowly upgrading each panel throughout our offices to the new system with vector security. Highly recommend it two businesses and residents that are in search of a security company.

I am already a Vector customer. They made it easy to get my system up and running by sending a tech to change my batteries. He even offered a solution to my paying for extra batteries in the future. He also changed my security sign on the front window.

Just want to say thank you to Vector Security on such a timely and quick response to come install my security system. I am very pleased and satisfied with the work that was done by the technician. The installation was quick and neat. I really appreciate all that you guys have done. Would highly recommend.

My wife and I recently moved into our newly built home. We are informed that Vector would give us a great deal through our H away. The technician came out and the builder did not install all of the magnets on our windows or doors so the technician installed them at no charge. We also decided to upgrade so we can have the interactive features and we are nothing but pleased with our service. The alarm.com app is very convenient and easy to use. The technician was very professional.

I’ve had a couple of issues with my system but they were all minor. I called Vector to get them fixed. They said the technician out properly. He was very professional just as they were during the install. I am new to Vector Security but so far I’m Very pleased with their customer service.

Technician Jason came out to my house to help me reset my password on Alarm.com. I spoke to seven different people over the phone who were not able to assist me so it was getting a bit frustrating that I was not able to use my system remotely. Jason arrived and had my password reset within just a few minutes. Even though all he was there for was to reset my password as a courtesy he checked out my alarm system just to make sure everything was tiptop. He also showed me how to use some features on my Alarm.com app that I was not aware of. I would highly recommend Vector Security especially if your technician is Jason Lol.

I’m a long time Vector customer. I had a low battery on a smoke detector and I called into vector security service dept. They got it scheduled for Curtis to come out and change the batteries. He showed up on time and was able to fix the issues. He was also able to answer any questions I asked. I am happy with curtis’s work.

I called Vector today to get service for my system and they responded quickly by sending Aaron a few hours after my call!! Great service and Aaron was very respectful and pleasant. He explained why he was here and what the issue was as well. He also tested my system to make sure everything was working as it should be. Fantastic job aaron!!

They came the same day to fix a beeping smoke detector. Curtis and Brendan came when Angel said they would be here and they were thorough and fixed the problem quickly by replacing the unit. I would definitely recommend Vector for their service.

Joe did an awesome job! Enjoyed having him service our home. Joe was kind enough to call us when he was in route to our home, when he arrived he was very pleasant and polite. He knew exactly what our problem was and explained to us why the system was doing what it was. Hope to get Joe again if we ever have another problem.

Rodlyn was outstanding from start to finish. He explained all my option with no pressure. He then went about installation in a thorough and timely manner. I can't say enough about my satisfaction with this entire process.

Will be sure to recommend to our friends and family! Technician was extremely nice and knowledgable.

We had Vector for over 20 years when we lived in Fairlawn. We were very happy with the service and always felt secure and safe in our home. Ethan did a great job!! Would recommend to others. Thank you for a job well done. We look forward to using our new system.

I'd give Jim six stars but I can't. I'd heard of Vector from meeting Jim about 8 years ago. Jim set up the system quickly and was great. Very friendly and always respectful. The system looks very easy to use and Jim gave us a walkthrough all of the steps and different technologies that we selected. Perfect service overall!

I recently had a brand new security system installed at my house by Vector Security, and it could not have gone better. The guys, Paul and Dale, who came out to do the install were very knowledgeable and happy to explain how the system worked in detail for me. They worked with efficiency and made sure everything was working properly before leaving. They left me with contact information, and encouraged me to call if I need anything. So far everything has worked great and I love it!

I have told you 7 times since July of 2019 You discontinue my service. I have had to disconnect my electronic pad to get it to stop beeping. This is outrageous. I hardly ever use the service and I wanted to discontinue it since last July and you have not turned it off. You keep saying I owe you x amount of dollars. I know I owe you nothing. I was paid up through August. I will not pay you anything else. Please discontinue this service and all contact to me please. If I had known it was going to be so aggravating to get away from your company. I would have never had it installed. It's not been worth the money. Judy

BILL FROM VECTOR SECURITY DID A FIRE ALARM INSPECTION ALONG WITH THE SPRINKLER COMPANY, tested sprinkler devices and coordinated with sprinkler company to make sure system is working. Bill is great to work with. Has been coming here for a couple of years now to do inspections.

Dave ** was the technician that was sent today, he was here numerous times for different issues. David is very knowledgeable, explain to me what he was doing in terms I could understand, did what he said he was going to do, corrected the issues. We are very happy with Dave’s work and would recommend him to anyone.

Nick showed up to my home right on time. Very professional and had a great sense of humor and personality. He upgraded my alarm system and added a doorbell camera. He done clean work and cleaned up behind himself very well. Overall, he was a great technician and done a fantastic job explaining to my wife and I on how to operate the Vector App, doorbell, and new alarm system!

I called Vector this morning and Agata assisted me. She was quick and efficient and promised me the certificate by 5 p.m. She is a valued employee and we appreciate her attention in this matter. She was pleasant and courteous. It's nice to have such a good employee.

Needed security and smart home applications. We purchased quite a few more home automations than we expected due to Rod's recommendations. Rod was extremely efficient and thorough. He was very fast with the install and answered all of our questions. We would recommend Vector to our friends/family.

Vector Security has always provided us with good support. Our technician Bill called and arrived within the promised window, and professionally identified the issue and corrected the problem. My experience with Vector has been pleasant and fixed every problem that arises.

Very pleased with Vector Security with getting my alarm system reactivated. They made the entire process easy and stress free. Thank you so much for coming out so quickly and to the technician for doing an outstanding job. I would absolutely recommend Vector Security to anyone.

Dave K didn’t excellent job servicing us. Had a technician out late December for a low battery, Dave was here for another issue on a different sensor recommended replacing all batteries in the remaining sensors. They was very knowledgeable and why they should be replaced which is why I agreed. Vector should have more technicians like Dave K.

Jose was very helpful, it’s always a pleasure having him come out and fix my issues. Everytime he comes out he is very pleasant and polite, today he replaced my doorbell camera and I continue to have problems with. He was able to change my password that I’ve been having problems with also.

Had a new system installed today by Vector Security, the old one was pretty will shot! Jim the installer arrived early, which was great, and installed the new system very fast with no issues. Jim also helped me with the app on my phone and explained how to use the the system!! Jim and vector security is a great combo!!

I recently moved into a home and Vector Security was already installed and that’s why I chose to stay with Vector Security. Ethan ** was My installation Technician this fine morning and He did an amazing job. He made sure that my home was protected like his own and also sold me smoke detectors for my home. He was very professional and friendly with me and I believe I made the right decision to stay with Vector Security. He definitely deserves a raise.

Vector security installed 3 new cameras to the existing system. I have used Vector since my hire date for this company back on Aug 3 2015. Vector has always provided great customer service and this is why I chose them.

Bill did a recent fire alarm inspection on the devices to make sure everything is working and in order. He explain everything that he was doing while we were walking around testing. I had questions on card access to one of the rooms to help disable the buzzing noise when the door is open for too long which he help in finding the cause. Bill is great to work with.

Your technician, Dave **, was courteous prompt and very knowledgeable. The technician who was sent before Dave said all three keypads were bad and needed to be replaced, Dave said he did not believe that would be the case, he could see one keypad going but not all three. Dave was on his phone with tech-support for over an hour and a half until the issue was resolved. I am very pleased with Dave’s service.

Supply & Install Camera's and DVR. Technician asked questions to confirm location of Camera's and DVR. Work as performed quick and neat. Training on use of system was performed. Technician tested system for proper operation. I would recommend Services to Friends or Business friends.

Jose did a great job! He was kind enough to get me taken care of earlier than expected which freed up my day. Upon arrival he knew exactly what the problem was and got straight ahead to fixing it. He was very polite and professional, could have asked to a better technician.

We used this company before and were pleased with the customer service. The installation was quick and the technician was knowledgeable. Josh was very thorough in making sure that I knew how to use my system. Monte was very helpful in making sure that I got the right package to support my house.

The staff was great, no problems, love service. We have really enjoyed using this service. They are very prompt with their service and very prompt. I would advise anyone to this service. I will look forward to more service. Mrs. Gwen

Vector Security tech was here to do a fire alarm inspection on sprinkler system. And he comes here 4 times a year to check and test the system and has done a very good job at testing and making sure everything works correctly and bringing up any issues in the system that needs to be fixed or replaced.

I had my system installed in a home I had recently purchased and I’m currently remodeling. Both technicians Jason and Casey were extremely professional and polite. We did a short walk through as to where I want of the equipment placed then I had to get back to work. Shortly after I received a call from one of the technicians stating that they would be done in roughly 30 minutes so that I could head in their direction and get the system demoed. Once I arrived the equipment was exactly where we had discussed and everything was cleaned up as if they were never there. I would highly recommend Vector.

We are very pleased with the service we received. The security system works well and is easy to use. The technician was very thorough and explained the functions so we could understand them. We like having the peace of mind that this system provides.

Had Vector in my last house. My Installer was great and answered all my questions. Pleased with the Rod he was very professional and pleasant, also cleaned up everything. When he was finished with installation he took his time and me the app and went over everything.

I had my alarm system maintenance and updated. The technician arrived at the stated time, very professional, and proficient. The technician not only fixed the sensors that failed but went above and beyond to ensure that all sensors were in proper working order.

Very friendly and helpful technician. Prompt arrival time with Call ahead arrival time. Helpful with recommendations. Easy to schedule an appointment at my convenience. I would recommend Vector. I will continue to use Vector. Awesome service today. Bill was very helpful and even installed a new keypad to replace my old failing one.

Hi. I am calling about Ray and James and their work done at my house today at **. They did a great job, both of them they were very courteous, Careful about putting things away and helping me navigate my house and installing what they were supposed to install it. It took a little longer because I am partly deaf so they had to keep going back and adding things and making things louder and I really did appreciate that.

Jose did a great job, he knew exactly what the problem was. I asked Jose to try and get my labor fee dismissed and so he called the office and gave it his best try. At the end I know I have been grandfathered it so I don’t pay that much. Couldn’t get it waived but I appreciate the effort.

Nick was very thorough and helpful. I know nothing about technology but he very politely explained everything to me so that I could understand. Nick was on time and extremely friendly throughout the entire process as well. I would be happy to work with him again and was pleased with my customer care too. Nick is great at his job and needs a raise in my opinion!

I have been pleased with Vector security. They have responded promptly and courteously each time they have contacted me. Vector is lucky to have Howard working for them. He is very knowledgeable, as well as a friendly, courteous employee. This visit proved to be very successful!

Have been happy with Vector Security and their follow up. Nice employees and alarm give me peace of mind. Good value and product. Been with them three years. They are good with quick call back when I accidentally set off alarm. The key fob is always handy and suggest one if you don't already have one.

It was highly recommeded from our pastor and has been great ever since day one. I recommend their service to everyone that is looking for service. Nathan came out and installed and changed the batteries. Todd crow was my sales person, highly recommend requesting him

We just bought the house and received a letter about your services and we are very happy that we chose your company. We live in a high crime area and now feel very secure. Frank was our sales person and we were very happy with him. Gary also did a great job with our installation and very helpful in explaining everything to us,, thanks again for service and we will definitely be telling other about you.

We chose Vector security years ago and always have had good luck with them. Vector is very understanding and quick to respond to any circumstance. We are very happy with their service and will continue our service with them for the foreseeable future. Nathan came out to replace my keyfobs and was kind and knowledgeable which are two big factors to us being with vector for so long. I recommend vector to all my friends and family members!

In our area, we had a few choices for home security companies. Because this is not our primary home (live 2 hours away), we wanted a company that was easy to communicate with, responsive, and with local work presentation to be able to help us we were not in town. We have had nothing but a phenomenal experience with Vector. The most unique feature is the fact that there is a consultant who works directly with the customer, and is available At all hours for questions or concerns. Have never called a 1-800 number... all interactions go through our consultant directly who made herself available by cell.

Yearly service. Excellent technicians and knowledgeable staff. We have been happy with Vector for the past 22 years of service at this residence. Our entire house is armed along with screens and smoke and heat detectors. We even have a glass break in the basement. The communication is now by radio so we don’t have to worry about someone cutting our telephone lines.

Service man Bill was prompt and nice mannered. He fix the problem in no time. I have been with Vector for 11 years with great service and the monthly has stayed relative low. Service over the years has been great.

We originally had ADT for an alarm system but the alarm system was going hay wire and at some point a Vector Security Rep got in contact with us and said he was in the area and then talked to us about taking over the alarm system and possibly upgrading. Since Vector Security has been our Alarm company provider we have no complaints to give but all happy here. Josh has recently come out and recently replaced a panel battery and test the system. Thank You!!!

Joe did a great job, very knowledgeable and professional. Joe gave me a better understanding of how my system worked. I have a lot of experience in electronics and stuff but just didn’t want to mess anything up.? Joe was able to break down the functions and why my system was doing what it was. Thanks again!

Salesman arrived on time, he explained every thing in detail. Technicians Curtis and Brendan arrived on time, very friendly, no problem at all. I would definitely recommend Vector Security to anyone looking for a good security company to keep them safe.

Jose did an awesome job! He called when he was on his way and arrived at the time he said he would. Jose was very professional and knowledgeable. He was able to figure out my problem and let me know the steps I needed to know to resolve my problem. He also gave me some options on upgrades that Vector offered.

Vector Security has good technicians and super service. They are very punctual and reliable and easy to work with. Super response time and fair prices. They also have very helpful technicians to solve the problems. I would highly recommend Vector Security to my friends and family.

Had Vector Security for over 10 years, just did an upgrade on system and Jim the install tech was on time and did the upgrade with no issues and a very timely manner!! Jim helped me understand the new system and was great!!

Dave ** was the service technician you sent out, he was prompt, courteous, and very professional. Dave call me en route to let me know what time he would arrive, which was a pleasant surprise most technicians only call when they’re running late. Explain to me what he was going to do, how the screen worked, installed the screen, re-programmed and tested. He also made sure my chime feature was put back on for me when he was done.

We love our Vector system. It is a great help for our family. It makes us feel extra safe in our home and all the extra protection it adds and the people that come out to service the systems are wonderful. They have protecting my home at the top of their priorities. You could not ask for better people.

My wife and I had the pleasure of Jason coming out and upgrading our system in our primary residence. While he was there he informed us how he could get cameras to our lake house so that we could do them remotely as well. This is been something we wanted to do for a while because we’ve had several incidences where the weather has caused us to lose a JetSki or two. I cannot explain how professional Jason has been through both experiences primary residence and Lake house as well. He’s very polite and well mannered constantly saying, "Ma’am answer." He was very thorough and the demonstration of our alarm system and the app. He also informed us of other equipment that we would be interested in adding to our system in the future such as thermostats and garage door openers. I would Definitely recommend anyone going with Vector Security. I have been extremely satisfied thus far. Thank you.

Nick came in and was extremely professional and helpful from the start. It’s obvious he has a great passion for what he does and truly makes us, the customers, feel valued. I would highly recommend doing business with him, along with Vector Security to anyone I know!

Vector Security came out to upgrade the alarm system to a touch screen and added an outside camera with a 24/7 video recorder. Now we had Vector Security come back out to add a doorbell camera. Josh called while he was on the way to install the doorbell camera and adjust our outside camera. In which we are appreciative of the work he has done. Good history with with past service. No service issue in the past. This experience was excellent.

I just had a new security system installed with Vector security. Frank came out and gave me a good deal and scheduled my install. Curtis showed up on time to install my new system. He got the job done quickly and also showed me how to work the new system and got me set up on the app.

Had this alarm system for number of years and we are very satisfied with the system. Have had no problem. Service techs are very good. They are very polite and courteous. When you call the main number the people in the office are very helpful and understanding. They direct to the correct party that you need to speak to. I would highly recommend Vector Security to anybody.

I am absolutely pleased and satisfied with my security alarm installation by Vector Security today. The tech William that came out did an excellent job and was professional. I would absolutely recommend Vector Security to anybody. Thank you so much!!!

We have had Vector Security for many years and have recently decided to upgrade our system with cameras. Chris was our salesman and John was our installer. John did an excellent job with installation and explanation! Would highly recommend him. Thanks again Chris and John.

Rod was on time, courteous, and very helpful. He innovates on the job and adapts to circumstances and finished everything he came to do, expeditiously and completely. I highly recommend Rod and appreciate his service. He was the best you can ask for in a service technician.

Great service! Always helpful and kind. Vector comes for service every time there is any concern. Whether it is for a low battery or a camera adjustment. I am always pleased with their service. I feel safe and secure knowing my house is guarded by Vector Security.

Long time client of Vector Security for our homes in Pennsylvania and Florida. I would like to compliment both Vector and its authorized service Securiteam for their responsive service over the New Year holiday. A defective window sensor alerted Vector to a possible alarm. Vector called us within a minute of the signal they received. Advised us how to bypass the fault, and gave us contact phone number for their authorized service company. Same morning a technician from Securiteam came to our home, found the problem, changed parts, and took the time to check every sensor in our home. Excellent service from Securiteam's staff response staff Pedro ** and Service Tech Chris **.

We chose Vector Security for our home security because we have it at all of our businesses and other model homes. Devin was our installation technician and he was on time both days and he was very efficient. He installed our camera system and our security system. We’re very happy with out service!

Jim arrived on time and did a great job of installing my new security system!! Jim helped me install my app on my cell phone and explained how to use it. Vector Security is a great company and a great value and would tell everyone I know, friends and family, that it would be a great idea to use Vector Security.

AJ arrived on time as scheduled and thoroughly checked out the security system. He replaced all the batteries and updated system. Very impressed with his knowledge and experience with the devices. He answered all questions that I had. I would highly recommend him to my friends.

We love our Vector system here at our house. It helps us to feel safe and secure when we are home or away. It is the only company to use to protect your home. They have the nicest people that come out to service the system and they always put you first as the customer and take great care of you.

I called Victor out for my security system. They showed up on time and the technician was very friendly. It was very professional and he set expectations before he started. He cleaned up after himself as the job progressed. I would recommend that the security to anyone needing a security system.

Joe did an awesome job, we had tried to reconnect our doorbell camera with no luck. Joe was able to learn it back in without a problem. He showed me every step to take If ever I needed to do it myself. Joe was very friendly and polite. Really enjoyed having him fix my problem.

My husband and I would like to thank your technician Ray for all he did for us with getting our system back in working order. He took his time to explain to us how the system works as well as getting the app on my phone and show me how that works as well. We really appreciate him for his service.

Your technician did a great job! He was very polite and professional. Jose called me when he was on the way and got here at the estimated time. Jose also programmed a duress code for me that wasn’t originally done. He also made sure to fix my keypad as it was already falling off the wall. Thank you for sure a great job!

I just had my new security system installed today. Vector did a great job. I am very happy with it all. Todd and Curtis were prompt, courteous and professional. Would highly recommend Vector. Great great great job. I am very very very happy.

We’ve been long standing customers and Dave ** has been our service technician for quite some time. We are always pleased with the service and professionalism he displays when working in our home. We would highly recommend Vector as an alarm/security monitoring company.

Thank you for coming out, you guys are so busy and so far scheduled out, but I appreciate the courtesy call and your promptness to get the job done. Jose was very professional and polite. He knew exactly what my problem was and got it fixed, Thanks again for a great job!

Vector system came with the house when we bought it. Service experience today (Delesky **) was good but overall has not been satisfactory. Main issue was my desire to turn off trouble beeps pending replacement of the panel battery and I was given a good deal of incorrect information in response to my calls to service. I was finally able to turn off the beeps for (sometimes) 24 hours but many of the suggestions made to me did not work and no one indicated that it was possible to turn them off altogether until service was completed; I learned for the first time today (almost 2 weeks after the problem started) from Mr ** that the company could have turned off the beeps remotely. In addition, the first technician who came, on an emergency visit, changed the batteries in the alarm but not the panel, which was apparently the problem, resulting in a further considerable delay in getting rid of the beeps until our appointment today

I called Vector out for my security system. They showed up on time and the technician was very friendly. It was very professional and he set expectations before he started. He cleaned up after himself as the job progressed. I would recommend that the security to anyone needing a security system.

Recently had a technician out to replace a low battery in my alarm panel and after a few days it started to show low battery again. Another technician came out and discovered that the plug for the panel had been unplugged off had come loose.

Your technician Dave ** was very professional, polite, and courteous. Dave replaced three of my keypads because they were gibberish. He showed me how to use the new ones and make sure I was comfortable using them. He also showed me how to check for user codes that were in there, and show me where to go to get a user manual for the panel I have. They was very patient with me explaining all the questions I had, I am very please with Vector service.

The technician Ray came to my home and did a phenomenal job at getting my system back working properly. He was very polite, patient, kind and was very knowledgeable on my system l. I would like to thank him so much for his service.

I was having a few issues and couldn’t figure out how to fix them. I had a Vector Security technician come out and he was able to figure out my issues and resolve them. He was very friendly and very kind.

I chose Vector because I heard that it was a reliable company and well recommended by my neighbor. I just wanna commend technician Dexter ** on a job well done and his knowledge of the work that he performed. Mr. ** had called and stated that he was enroute to my house on a service call. I was at work and I asked him about the ring. He explained it to me and my wife when he got to my home. He is a dedicated worker and I would welcome him again to come to my home for any problem with my service. I wish I could say the same about a lot of other technicians that have come to my house from other companies. I will recommend Vector to all of my neighbors and friends as well as Mr. ** as a top technician, if I have another service call. I will surely ask for Mr Dexter **, because I feel the problem will be rectified and all will be ok. Truly knowledgeable of his work and a true Professional in the field of security.

Aaron did a fabulous job educating me on the installation of my equipment for my home. He offered me a variety of solutions that I did not know were available to me. He set up my two interior cameras and door lock with ease. What a great installer and service tech you have at Vector Security. Thank you Vector for an awesome installation experience.

Was recommended by my sister in law. Dennis was a great safety expert. Gary did a great job installing. He was very patient with my 70 year old mother. He was very detailed and took the time to explain everything. Outstanding job.

My son had Vector. That's why I decided to go with Vector. The service has always met my needs. Whenever I have called for service there has always been a timely response. I would recommend Vector to my family and friends.

This was not a new interaction with Vector, but it was a very positive one. We have had problems with our security cameras from the beginning. The technician did everything possible to resolve our problem, thoroughly and patiently. We needed to contact Comcast to ultimately resolve the issue.

He was amazing, very professional and on time. Explained everything in detail, cared about if we had any questions and was extremely friendly. I would highly recommend him to install anyone’s system. Thank you for sending him and will tell everyone on social media to get Vector.

Good value, quick install, ease of use of system is a high priority, knowledgeable technician. Read reviews on the internet, nothing but high marks, have not been disappointed. From initial consultation to the installation, we were kept in the loop and there was no hidden agenda or fees. Monty was direct and to the point, gave recommendations as to what system would benefit us most. Satisfied so far, no complaints or issues.

I am so very appreciative to Vector Security for quickly coming out to service my alarm system. My system was dead and now I have peace of mind with a functioning, reliable security system. The technician did a great job and I look forward to keeping Vector Security going forward. Thank you!!!

Tod and Curtis were very professional and did a very good job. They were very efficient and knowledgeable, and both were very friendly also. We have been Vector customers for over twenty years, and have always been satisfied with your service.

Current customer. Arrived on time. Explained everything perfectly. Very neat and professional. Totally satisfied. I would definitely recommend Vector to other people. My neighbor has Vector and that’s how we got your system. And I was also very happy that Gary was nice enough to wear his booties and thoughtful enough to keep our house clean.. Thank for the great service.

Very timely and responsive service. I am very pleased with the work that William did installing my new security system today. He was very professional and timely from the time he arrive D until the finish of the installation. Yes I would definitely recommend Vector Security.

We had problems with the alarm going off in the middle of the night. We called in and changed the batteries in smoke alarms, but problem still continued. The serviceman, Robert replaced batteries and checked all systems and control panel in closet and all systems are ok now.

Tech was excellent and very thorough. Sales team was also very helpful. I would recommend Vector to anyone. Thanks fo the help with the new system installation. Hope to use Vector for many years to come. Thank You very much, Jeff

This was for service. The tech resolved the issue quickly. He also identified that the zones were mislabeled. I had already replaced the batteries which we think caused the initial alarms. Very happy with the quick service and the courteousness of the technician.

Same system that we had before. Liked the digital panel and iPhone app. Customer service is really the difference though. Technicians really know their product and explain everything in detail. I would recommend to friends and family in the future. Only issue that I don't like is the 3 year contract, especially for military.

My parents and sister are current customers of Vector. It was through their recommendations that I choose to seek out the service. Monte came out and described services thoroughly and installation was eventually set up. Josh came out and was able to install the system. He provided education as to both the mobile system as well as the actual panel that was installed in my home.

After a fire alarm had gone off, we needed extra help getting back online with our system and were unable to remotely. Michelle in the office knew we were trying to get out of town and needed help quickly and made sure that we were able to get help. Chris reached us at the end of the day and quickly made the changes needed plus showed me what to do to make it right the next time. He was friendly and very helpful, especially at the end of a very busy day.

The technician, Ray, that came to my home today was very, polite, kind and professional. He was very knowledgeable of my system and told me everything that I need to do to prevent future issues. I would like to thank him very much for his service.

HOA Vendor. We expanded services to increase security to our home and wanted to be able to use cameras for security when home and away from home. Rod our technician was very helpful and explained everything. He addressed several problems we have had and made some adjustments to our system.

Outstanding customer service and professionalism with my alarm activation. Thank you so very much for such for everything with my move and activation. William the technician that came out was very professional and knowledgeable with our system. Thank you so very much.

Rod was extremely professional, knowledgeable and patient!!!! He was wonderful and I would highly recommend him!!!! The security system we have is so intuitive and user friendly. We are looking forward to being able to perform all the operations from anywhere!!

I was referred to Vector by Elizabeth **. Working with Nicole was great. She did a great job explaining things. Curtis did a great job. Explained everything. Was efficient. Polite and friendly. I feel like both Nicole and Curtis were recommending what’s best for me. Thank you!

As every other year or so we had the maintenance of our system. Very good and professional guy, arrived on time. He went all around and did a great job, change all the batteries and explain his work to me.

Serviceman did outstanding job explaining the system and recent updates. He was very knowledgeable and helpful. I am now interested in updating more products in the future. We are very happy with the service. We have been with Vector for about 15 years. I will recommend this service to my friends and colleagues. IP

We chose Vector very many years ago when we first had an alarm system put in. We just updated our equipment and try to keep ahead of changes. We feel secure with the quality of the products and the professional service given each time. We can count on Vector.

I am very pleased and appreciative to Vector Security on an outstanding job with the installation of my upgraded alarm and Doorbell camera. I am very satisfied with the professionalism of William the technician who came to install my system. Would absolutely recommend Vector Security.

Everything was done to satisfaction. Delivered what was promised and the installer gave suggestions on additional offerings I was not made aware of. I will consider additional services such as light bulbs for exterior of the house at a later time when I evaluate other items needed.

The visit was for a low battery front door. The gentleman that came to fix it was very professional and very pleasant to talk with and knowledgeable of his job responsibilities with confidence! My experience with the Vector team in notifying me of this problem was very helpful and very pleasant to speak with. The problem was happening during the water tank bursting upstairs which created a lot of water damage!

We called Vector Security to come out and check the alarm system for us because the other day it went off and we didn’t get a call. The technician come out and explained everything to us about how the system work and that there is a delay before the signal transmits and tested the alarm while on site on every zone and everything was fine. He also gave up information on newer technologies for alarm communication and explained all the flaws with landline vs cellular monitoring and helped us feel better about our system in knowing that it’s working and we have options if we chose to better the system.

To have the fire alarms checked and to ensure the fault for a battery was replaced. These services were provided under the service plan we have. Needed check up. The three fire alarms were replaced and the system was checked entirely. Z

Dave ** is very professional and courteous. He’s been at my house and my mother's house several times, both are monitored by Vector. He always listens when I tell him The problems I’m having with the system. Dave assesses the situation, and tells me what the best solution he thinks is. Since Dave is the expert I always go with his recommendation, and it always resolves the issue.

Steve ** came to help me when some sensors were out of place. He solved the problems with ease and helped set up the app on my phone very patiently. Very professional and courteous. Extremely happy with the service!! This is how the technical service should be. Recommend Vector service strongly to everyone!!

Have used Vector and its predecessor for over 25 years, needed to update because the old system had developed problems. New install went smoothly. The tech (Phil) was on time, courteous, and neat. He provided clear explanations of the new system.

We were sold to Vector by our previous company. They have been very responsive for the last few years. The associates are always. On time and very polite. Bill was the technician this time and provided the answers to my questions and most importantly fixed the problem.

Dave ** came to install wireless sensors and check a faulty alarm sensor. Instead of fixing window, he recommended a new wireless sensor which was a great and better option than I even considered. I appreciated the fact that he mentioned he read up on my install product before coming.

Vector Security came out to replace my panel battery and was quick about it. I called them about a low battery showing on my panel and didn’t know the system took a battery but they knew exactly what to do. The person who came out was very nice and friendly.

I was very impressed with your service technician Dave **, Dave was very courteous and professional. I had a low battery issue, Dave recommended replacing batteries and all my devices. Dave ran out of batteries and had to pull him from other devices in his vehicle so I would not have to schedule a return, I greatly appreciated this.

We can not say enough great things about our Vector service the technicians that come out are always amazing and have our best interests in mind and are the nicest people. This is just a great company with wonderfully people that have the best security that can be offered.

Nick is the most fantastic technician we have ever had to our house. He is courteous and beyond thorough. He has reaffirmed our belief that Vector is the best security company out there. And Danielle is excellent at customer care. We are very grateful for a wonderful experience with Vector.

Vector offered the best over all value - not the cheapest in pure cost; however, the expertise, professionalism and follow up, made Vector the easy choice. Jim **, Steve ** (wiring) & John ** were exceptional in their respective deliveries. Very pleased with our experience.

Updated on 04/08/2020: Bill was knowledgeable, personable, professional, prompt and fixed our camera problem quickly. We were a little concerned about keeping our appointment because of the Coronavirus pandemic but Bill wore gloves and booties and respected socially distant rules. Our overall experience with Bill was extremely positive.

Heath ** from Vector Security was pleasant and very professional in giving me a quote that replaces my existing ADT system with newer cameras and updated software for $23 less per month than what I was paying before. Not only do I continue to have a peace of mind, but also know that I am paying less for better equipment and even superior service.

I had been using Vector security for a long time and I had great customer service. Every time when I call in for help and I got quick response. Last time Agata ** help me with the copy of the security certificate and with fast response. Thank you for all your help! Hung