Vector Security Reviews

We’ve been a Vector customers for almost 20 years and pleased with the service. I am satisfied with their service and the employees. The installation was clean and efficient. I will be adding home automation in the future.. The equipment works fine.

Angela has provided great customer service and assistance. District Justice Administration needed to update the contacts for 8 of our 17 District Courts, Angela has been an awesome help. She has offered email service, which is a great option, being able to email has made this process much easier.

We continue to be Vector customers for one reason - the professionalism and courtesy of one of your technicians - Jim **. There are plenty of competitors in the marketplace and some with much lower pricing options. However, we have come to appreciate the true professionalism and courtesy of Mr. **. When we have an issue, we make it a point to specifically request him. (Most of the time, that request is honored.) We truly appreciate Mr. **'s willingness to explain things to us in detail and present us with options to consider. He is a great representative for your company. Someone should definitely let him know that he is doing a great job for your company and his efforts really are appreciated.

I choose Vector Security because my brother live next door, my neighbor told me how good this Vector Security is. I can check on my phone away from home. I don’t have to come to the door to answer. I can answer on the screen. The chime letting me know is someone is in and out the door.

I had a very unique and sad situation with my dad and his medical condition. Ms. ** went above and beyond what a normal person would do to help me resolve this matter in a positive way for our family. She makes me believe in the goodness of people. She is truly and asset to your company.

Upgrade of our system we’ve had since 2005. Great installation service, very knowledgeable about the system and what we needed. Took the time to explain the system. New keypads look great. Curtis is awesome! Made changes for entry as we identified the need.

The repairman that came to review my system was very courteous, knowledgeable about my system. I felt very comfortable and safe as a stranger in my home. If by any chance the system need to be checked, I would highly recommend that he would be the person that you send.

The house I bought had a Vector Security system already. The installer was very friendly and fun to talk to and he answered all of my questions. Also the staff on the phones were very friendly too. I would recommend Vector to everyone.

Service was amazing and technician and Matt was very knowledgeable. I feel safe and protected knowing that I have a company that is so highly rated looking out for me. I would highly recommend Vector to my friends and family.

Jay is continues to provide great service. He is always friendly and helpful. As usual, Jay was very prompt and communicative. He was able to take care of our issue very quickly. I would absolutely recommend his service to anyone. Thanks Again.

Agata provided the document that I needed for my insurance in a prompt and timely manner. She promised the document by 5 pm today and I actually received it in less than 1 hour. Thank you again for the outstanding service.

From the initial discussions with technical/sales representative to the installation of our alarm system by David ** and the administrative follow-up by Agatha, the experience was very professional and efficient. I would certainly recommend Vector Security to my friends and neighbors.

Tom ** was great to work with and very professional - he provided us with a proposal for fire alarm, security automation, and monitoring and although we ultimately went with another vendor, he was great to work with and I would certainly recommend Vector to others.

Home Security is very important to me. Vector also provides a fire alarm monitoring system that blankets my pets in case of a fire. They will call the fire department and inform them that there's pets in the home. The customer service is top notch. The company's representatives are all courteous and professional.

This company came highly recommended by neighbors and friends. We have had a great experience with all of the representatives, installations, and sales reps. Happy with the service and the products to this point. Variety of services offered and the ease of the app use are definite pros.

Vector Security installed panic buttons in our new facility in Lebanon and the process was very smooth. Shawn the technician was courteous and professional. He also made sure I was happy with the location of each panic button and made changes as needed. I would recommend their services, great experience.

William was very good and explained everything very well. It was a pleasure. He was very timely and professional from start to finish. I would absolutely recommend Vector Security to my friends and family. Thank you so very much for wonderful service.

Just had an issue with obtaining my alarm certificate and within minutes, Agata ** resolved the matter. She was super professional, clear, and friendly. I was expecting a long and frustrating call, but it was the complete opposite. She is a superstar.

I called for check because of a false alarm which happened while I was away for a short time. The alarm was still engaged when I returned, and the police had already responded. When I finally got through to a customer service representative, I told them of my problem and requested assistance. A. J. was very careful and did an excellent job in explaining the new system.

Smoke/Carbon Monoxide detector. Unsuccessful at changing batteries on my own. Tried for hours. Shane came to house to do it for me. Super nice, professional young man. After a phone call talking to tech support they arranged to have Shane come to the house at 9:00 pm.

We choose Vector because you guys already had a system in here so we opted to keep you. I had called to have my system upgraded because we didn’t want a phone line any more. So Frank gave us an updated system that didn’t require a land line. Gary was our install and was extremely friendly and very nice about explaining our new system to use and was great about wearing his booties around my carpeted home. He was very neat and did a great job. Thank you very much for sending him to use,, excellent job..

Thanks for all of the hard work. Curtis and his helper were fantastic and answered all of our questions. Did a great job, thanks for everything! Frank was very helpful at the beginning and Curtis and team did a great job from there. Very seamless process throughout!

I was really glad to be able to get an appointment within two days. Bob did a great job. Had some issues with connecting a doorbell but he worked through them until it was fixed. Very good with finding the problems and fixing them.

Vector has been monitoring our alarm system for years -- recently we had some issues with an outdated control panel, and Don replaced parts and motherboard and updated the firmware to get that functional again. While reviewing our equipment, he noted that the installed equipment from many, many years ago was not adequate for the size of the facilities (indeed, in a test we couldn't even hear the alarms very well--yikes!). He spent nearly the entire day replacing the horns and updating the panel. Now we can hear the alarms all over the building. Peace of mind is priceless. Thanks, Don!

Angela was so kind and patient with helping the court and switching out our old information with current names and phone numbers. I could not have asked for better help! I really appreciate that she walked me through how the process works and helping us set up the website. Now I am able to check in on the alarm from my app or simply logging in. She will also help us with making the other 16 courts in the county aware of their status with Vector.

The technician was very helpful and was able to helpful. We had some difficulties logging me into my account but after a few tries he was able to get it back up and working. Thanks Vector for great service and friendly technicians.

HOA recommendation. Jason was super informative and helpful with our questions. He was punctual with our appointment. Time.. We enjoyed the service.. Thank you for allowing us to share this experience we had this morning. We feel good about our choice with Vector Security. M

I have a Vector system. Had a problem over the weekend. Phillip came out today & fixed my problem plus added a couple of more items to my service. He was very knowledgeable and helpful. I appreciate the time he has taken to help me.

We received notice that the battery was low. I called Vector and was told a serviceman would come in a few days. The alarm continued to beep, so I contacted Vector and they told me I could send them an email requesting they delete that smoke detector until the new battery could be installed. I sent the email and got a very fast response that it had been deleted.

The technician Mike was prompt and professional. He answered all of the questions that I had about my new security system. Since moving into my home we have only had one issue with the system and it was a battery problem, but it was handled very quickly. We are happy with the devices provides so far.

My wife and I needed help with out online account and thanks to Angela we were both able to access it and even create a secondary login. She spent a long period of time with my wife on the phone then me when I called in. She followed up with email to let me know everything should be good to go and it was. I appreciate her helping us and being so patient. Thank You again.

GREAT SERVICE!!! Jim and Mary were very professional and got the job done!! We thought the job would take a week to complete! These guys did the whole job in HOURS!! And they explained everything of importance in GREAT detail! They obviously are well trained, smart and sensitive to the details and small things most people would want know about!!! We are thrilled to have MARY, JIM and VECTOR on our team!!!

Very pleased with Vector service. The service call is especially helpful and thorough. Have had the service for nearly five years. Always very responsive. Appointment for service very efficient and service person excellent. A good system. I highly recommend Vector Security.

Was very pleased with past service, Frank and Curtis and Brendon did an excellent job. All were polite and informative. I enjoyed talking to them all. I would recommend your services to any and all, also would be used as a reference.

The Service technician was prompt, courteous and proficient and fixed my problem and answered my questions. I was able to schedule the appointment with no problems. I was told what to watch for in the future should the problem occur again. I would use Verizon in the future.

I called into Vector at 609-896-9101 to request stickers for new windows and was promptly placed on hold for about five minutes - which was pretty dissatisfactory, seeing that as soon as the woman answered, I immediately said I'm calling to request more stickers for our basement, before holding. So then I emailed as the recording was telling me to do, and within a few minutes Andres wrote back to confirm, and his reply clearly proved he read my full email. Super on him!

Tod was very helpful and informative. He also worked very well with me around my schedule. Curtis was very professional and very detailed in his explanation of the equipment and services. Both helped to make me feel more confident about the safety of myself, my employees, and my business.

We have been Vector customers for years. Roger **has always provided us with excellent advice. Quality of service has varied, but today’s technician Del ** was excellent - patient, thorough, and resolved the problem. I would recommend Vector and Alarm.com to friends.

They put the alarm and wired windows and doors when the house was built 25 years ago. When we moved in another company was doing the service. We recognized their value and service when we replaced all of our windows and doors. They came and worked with the window company and rewired all windows and doors without any hassle and quickly. They provide excellent service with a smile.

The tech Michael did a great job troubleshooting my camera issue and always called ahead when he was 30 minutes out from arriving for my appointment. Will request for him again in the future for any tech problems. Cameras are working great and no interruptions.

My interactions with staff have been positive overall, however we have had an overwhelming number of difficulties with the system and then further difficulties reaching a person to speak with and scheduling for service. Our sensors and fire detectors are consistently stating that they are being tampered with and calling the police. At least two of those times, I was home when the police arrived. We get charged for false alarms, so I have spent hundreds of dollars on these charges because my equipment is faulty. If I don't get to the phone on time, the police come. Once it was actually for a battery warning in the fire alarm. Surely, this does not require police intervention!

Derek was a awesome tech and knew a lot about what he was doing. He helped me with adding smokes and talked about other devices that Vector offers. He also helped with getting me and my wife online with our phones. I would definitely recommend Derek and Vector Security to my friends and family.

Vector Security installed my system and went over the everything. My family is enjoying the security system and the camera are really good added bonus to see out front of our house. The new touch pad in the house is excellent.

The only call I get from Vector is for billing. I was told if I moved my alarm would go with me. I have all my equipment in my truck. I have been waiting for a year for a call. All I want is my alarm in my new home. I cannot continue to pay for an alarm sitting in my truck.

We got our new security system installed today. Curtis showed up bright and early to install it. He did a great job installing the new system. He was quick and very knowledgeable. He was able to answer all our questions. And did a great job teaching us how to use our new system. He made us feel very comfortable.

I have been trying to get a hold of someone from sales or an account executive regarding my office contract as it is up for renewal Feb. 2020 but I do not get a call back. Now I am more inclined to cancel both my company and personal account with Vector as this experience is not giving me a very good impression.

Existing provider. Upgrades my system and the staff that came to install were very professional and experienced. Made sure the install was perfect and explained and made sure that I understood my new system before leaving my home. True professionals that go above and beyond for their customers.

Been a Vector a vector security customer for long time. Love Vector is great. However our tech Roger ** was great technician. Friendly, professional, smart wonderful, very handsome. Just loved his company. He was patient, very helpful. For now on we only want Roger as our technician. Awesome.

I chose Vector because they came recommended to me, however I WILL NEVER use them or recommend them again. I was signed up for a five year contract without my knowledge that has now left me screwed until 2021. So because none of this was properly explained me me I now have to pay for a system that I dont want in a house that we are selling. Or I can pay out the contract that I didnt sign up for and give them an extra $1000 dollars. Ridiculous.

Dave ** was helpful and solved my problem. Dave was on time, courteous, knowledgeable, and very helpful. Before Dave did anything he explain to me why and what he was going to do, Dave also warned me when any sirens were going to go off so I could remove my dog.

I was very please with Vector, and Dave **’s service. Dave was pleasant, courteous, informative, knowledgeable. I had contractors Dave had no problem working around them. Dave found the issue let me know what it was corrected the issue, again I am very pleased with his service.

Jose did a great job!! Jose called when he was on the way which gave plenty of time to get ready. He was very polite and professional, I told him all of the trouble the system had been giving me for almost 2 months. He looked at the system and determined I needed a new contact. Great job!!

Todd has always been great meeting our needs to set up an awesome security system. Curtis did an excellent job answering all my questions and even helped refresh me on the mobile app. Very happy and would strongly recommend to any homeowner or business. Great job.

Your technician was professional and polite, he came to replace my bad batteries and it turned out just to be one main panel battery. He also found that the power source for my system was bad and was able to replace it at no cost to me due to my warranty. Great job Jose!

Great service. This local company came to me after my old security system company was no longer going to have services. I had a great experience with the tech and salesperson and they made sure I was well taken care of.

Vector Security is my community security system. I have live here many years & always found Vector efficient, responsible, available & helpful. Today Agata responded to my request in a very professional manner, understood what I needed, found my certificate information & e-mail it to me in a timely manner. Her voice, manner & intelligence are an asset to you company.

Vector has a great reputation in our area. Their customer service is prompt. Their staff is friendly and responsive. Today was a service call to repair a malfunction in my doorbell camera. The technician repaired it in less than 5 minutes.

Jose was great! He called when he was on his way and arrived on time! Jose was very polite and knowledgeable, he took his time analyzing our problem and was able to figure out the solution. I know he was only supposed to change out the alarm board but in the process he figured out the main problem.

We choose Vector because we know Rick our sale person he is a very friendly guy and we have known Rick for about 15 years. The re installation went very well. Gary did a great job about suggestion the new location for our key pad and he was able to reinstall the old sensors we had and just rename them. We also like your service. We are very happy with Vector. Thank you.

Excellent. Dave ** was very professional and knowledgeable as well as extremely polite. What a credit to your organization to have Dave ** on staff. I hope he continues to service our home. He is an example for all. He was explained the need in the future for replacing our monitors in a couple years. He was very helpful.

Robert ** here at our home on 2/3/20 due to Camera issues, as well as, battery issue. Mr. ** is the most knowledgeable individual Vector employee ever in our home. In addition to the above he is genuinely nice and makes my husband and I extremely comfortable when here. I cannot thank you enough for this professional employee.

Stone ** and Vector Security came recommended by a couple of trusted friends, one of whom is in the commercial security business. During the sales process, they were very professional and straight forward. The installation process was smooth and conveniently aligned with my schedule. I recently needed service on a couple of cameras after I switched out my wireless router. They had someone there the next day and quickly addressed the issue. I have and will continue to recommend Vector to friends and family.

Surveillance camera playback not working. Rich ** was great----fixed our problem. Very professional and knowledgeable. He reviewed every problem we had and he had a solution --- rebooted the whole system for us. We thank you! Vector has a great customer service team especially a tech like Rich. Thank you---Steven and Nancy **

the new system is easy to learn and operate---Roy was very neat, helpful, and patient when doing his job and explaining the new system! and installing the app on the phone.

Great service installer and sales agent. On time and professional. Wonderful people. Very personal. Had a great time working with the both of them. Would recommend them to friends and family. They deserve a raise. They really know the job inside and out and work great as a team.

Referred by a friend. I liked that you showed pricing on the website. Installation was quick and the tutorial was very knowledgeable. I would definitely recommend to anyone who is looking for a security system. I like the lamp module and that I can turn it on when I'm Away from home.

I chose Vector after reading reviews. I was thoroughly impressed by the level of service and quality of equipment customers boasted about in their reviews. My technicians were friendly, knowledgeable, and very attentive to detail. I am pleased with my decision to switch from another security company to Vector.

Nick done a fine and professional job in installing my alarm system. I took his suggestion in getting a doorbell camera and fell in love with it. Nick done good work and cleaned up behind himself. Very personable and customer oriented. A great assets to Vector Security! I like this new system and the ease of using the system and viewing and operating my doorbell camera! Overall I am well pleased with everything!

Nick was awesome! Very professional and well impressed with his customer oriented attitude and personality. He done great and clean work in upgrading our system and installing the outdoor camera. Very good job in everything Nick done. We truly like the alarm system and fell in love with the camera. We really like this system and look forward in getting this system installed in our locations.

Nick showed up and was ready to work. He was professional in explaining what was going to be installed and was very informative of how the alarm system and Vector App will work. We were happy that the alarm system could be displayed in Spanish. That feature will make the alarm system a lot easier to operate and understand. Nick done a great job overall installing and explaining the alarm system and how the App works! Great job!!

I already have Vector Security at my new home and I wanted to protect my rental property. So I called Kevin and set up an appointment for a system. Ethan ** came. He was so professional and called me a 1/2 hour before his appointment. He should up and got right to work. He was very friendly and was happy to show me how to use my new smart phone since I recently got it and didn’t know anything about them. Thanks Vector Security for sending Ethan for my installation.

Was in use by previous owner. We've had no reason to change. We have been very happy with Vector Security Service. Any issues that we've had with the alarm system Vector Security has been quick to respond and correct any problems. I would recommend Vector Security to a friend or family member.

Vector comes on site 4 times per year to do fire alarm inspection. The technician is very knowledgeable and concerned with our system. If there is a follow up needed with the office it is taken care of. Thank you.

Arnaldo was amazing. Made my installation a breeze. Explained the whole process and made me feel comfortable. He was very neat with his installation, cleaned up after installing the equipment. Was prompt with his timing and gave me an ETA on his arrival.

I’ve had this security company way before it was Vector. The persons in the local office and the technicians are extremely helpful and always willing to help and do a great job with troubleshooting. The only complaint I have is that the emergency calls come from another state and there is a little delay since they are not local calls anymore. I would also recommend having the technicians wear booties when they walk thru houses.

I chose Vector due to locality and professional installation/service. Installation and explanation of the system and functions were very thorough and I know if I ever need anything concerning the system I can simply reach out for assistance. Installation was quick and very professional. Our technician was great and very helpful!

Came with the house. Technician that comes out is always very helpful and informative, making sure we understand the issue(s) and why it is happening. The technician is confident in what he is doing and provides excellent service. Always comes to the house at the time he says.

Our business has used Vector for our security needs for years. Updated to some new technologies, everything went great. Customer Service/Installation Technicians were awesome! Very professional and courteous! Took the time to explain everything and made sure we were comfortable with using the new equipment.

Jose was excellent! He was able to meet me at my home at 8:30 due to having to take my kids to school and I really appreciate that. Jose took his time troubleshooting my phone line since it seemed not to be working with the alarm. He quickly figured out what was causing the issue and fixed it.

Maintenance for our system. We have had several issues with our system and I am hopeful that this time the problem has been solved. I always request Dell ** to service our home. He is always prompt, professional and friendly. I really appreciate the one-hour advance call before the technician arrives.

We went with Vector because we knew it would keep us safe in the house. We knew Doug ** from connections and he was very informative and helpful in our new security. Josh and Tyron were very on time for our install appointment. They had awesome customer service skills and very helpful with explaining the security system.

Recommend by one of our other trusted service technicians when we were moving in. We have had Vector for several years now and really appreciate the level of customer service. The options for system customization are great. System does not require extensive wiring or maintenance.

The technician was knowledgeable and prompt. Very nice to work with. We have been a customer for over 10 years and would recommend it. In the area we live it is even more important to have a security company like Vector. We will continue to use Vector!

We had the system where we were located and moved. We had a bad experience at first when we did not get a call back from the company for a rep to come out. Then had to call and finally they forward me to a rep. The rep was amazing. She did a very good job. We were schedule for an appt and no one show up and then called and we were told I canceled the appt. My husband work nights and was waiting no sleep. Let’s says our rep and her gm made it right. We were very satisfied with the tech that came and installed our equipment. He did a amazing job and he explain the everything very well. He did an awesome job.

The tech was polite, on time and very professional. He did the upgrade to 4G quickly and completely. The appointment was easy to schedule and and I was happy I had the service agreement. A complete check of the whole home system has me all set. Looking forward to many more years of service. Great job to Vector Security.

The experience that I had today with Mike was great. Before even starting he went through every scenario and briefed me beforehand. I appreciated that he contacted me to see if I was available early even though I was not, but he still managed to be on time. Bottom line, he fixed the issue that we were having and I am very happy about that.

Efficient and professional. The installation was done quickly. The tech, Jim was very informative. I have always respected Vector’s work. They have responded to all queries and alarms whether real or false. I have always relied on their service and monitoring ability.

Installation went very smooth. Technician was very professional and courteous. He explained the website very well. And, was very thorough with the system operation and instructions. I would highly recommend him and Vector to other business acquaintances and friends in the future.

Columbia/Delaware. The technician Bob from Vector Security came out to figure out the issues with our cameras. When he got here he found out that our internet was not working which explains the reason we cannot see our cameras. I appreciate the Vector Security was able to come out and check the system.

The technician was efficient and arrived at a decent time. He was able to complete the installation within good time and quietly to allow for me to do some work. The demonstration of the key panel system was helpful. I am a customer from a previous home, and the technician was patient with the demo. The overall experience was pleasant.

Technician arrived on time, was extremely professional, and did a wonderful job in a short amount of time. Very thankful we are back up and running. Vector Security has always done a fantastic job each time they have serviced my home.

He was very nice, fast, knew what to look for, Dave did A great job. Can he work for me too. I would have him come back anytime. He should be a very valuable worker for Vector. He fixed our service issues without any hesitation.

Jose was kind enough to call us when he was on his way, I was scheduled between 8-12 so I was happy he was able to make me the first stop of his day. He knew exactly what to do and was in and out pretty quickly. Thank you for sending a great technician!

Pleased with the customer service, professionalism, and knowledge from Darius and Kendall. They worked diligently and troubleshooted to deal with my unique issues. I appreciated the time spent to not only install my system, but the training I received as well. My sales representative Roger was very responsive to help me determine what I needed.

My company choose to switch to Vector Security. We have had some hiccups but they have made sure to resolve them. It does make it difficult for my store to be a distance away so I understand why sometimes it has taken longer to fix issues that have to be addressed on site.

Moved into Valencia Cay and got our security system through Vector, went with the upgraded package and added some other things. So far so good, the installer David came out a second time to setup the cameras and show how it all works. Not a technical person but this is easy to use and costs less than our old company that we had for twenty years. Pleased with Vector and their employees do a great job, will tell my friends.

I was having difficulty of viewing clips from my cameras. Mr. ** walked me thru several processes to remedy my problem. He suggested that Google Chrome should be my default browser and proved it by testing it with me proving his point. That was my problem. I will be having my computer updated. He was very patient with my frustration and kept his cool. I want to thank him for his expertise.

Im very happy with the technicians that came out today. Curtis and Nathan listened to my problems and not only did they fix this issue, they solved issues that would have proceeded to happen at a later time. Im very happy again with our service today.

Rodlyn did our last install, knows the products and house model. Always willing to go the extra to provide great customer service. He is polite, neat and personable and that's assurance of the proper install and satisfies our security needs.

Vector Security staff was excellent, courteous and very knowledgeable. All the new upgrades performed past my expectations. The upgrade install time went faster than expected. I would definitely recommend Vector Security to family and friends. Once again thank you for your service.

Ricky and Aaron are the best, service every time we call. Both personable and always pleasant. Great employees! When I have a problem with my system I call Ricky and he gets a tech out here in a timely manner. Aaron was helpful and patient and explained the problem and what he did to resolve the issue. Thank you Aaron and Ricky!

I have been with Vector for years, and they always give me the best service personally and make me feel safe in my home. Mike was the technician out at my home today and his service was amazing. He was very thorough and I am beyond happy with the way he presented my new system and his handling of the service call.

Vector Security was recommended by our builder so we went with them from the beginning. The need to upgrade security went smoothly (any glitches were addressed immediately by the techs). The sales rep was helpful and thorough. The technicians were professional and thoughtful.

Joe was great, he called me when he was on his way and showed up at the time he said he would. Joe check my whole system and made sure everything was running right. He also tested it and made sure it was communicating as that was my main concern.

Orsino is one of the best employees Vector has. Long term employee. Very polite and knowledgeable and he always fixes any issue. I have been with the company a very long time. Only issue is repeated calls on new pad they installed.

Vector was recommended to us from another customer of Vector. We have had it for 3 years. Service techs are very good. Time to get a service call is slow though. Sometimes we wait several weeks to get someone on site. Other than that - good!

Jose did a very good job, he explained to me how my cell unit communicated and my alarm’s backup battery worked. He also programmed a duress code and showed me the importance of it. He was very professional and knowledgeable, thank you for coming out!

Technician Jarrod showed up time. He did his work in a timely manner. I had an issue with my garage door opener. He replaced it and had it working in no time. I would recommend Vector to my friends and family.

Mr Jose was very professional and listened to my issues about my doorbell camera. We’ve been having a reoccurring issue were I continue having to reset it. Jose troubleshoot it and was able to determine what I thought, that it was a bad device. He replaced it and it’s working great know! Thanks Joe!

We have been a Vector customer for 30 years. Your service department is courteous and prompt in responding. Don ** is our service tech and takes time to explain what he is doing/installing and testing. He is thorough and courteous.

We had our system installed and had an unexpected error arise, but the team immediately contacted us when it occurred and they saw it happening on their end. After they responded via phone and they then scheduled our in-person service visit. Our service repair was on time, called ahead, and then the servicing was fast and smooth.

My technician, Don, called a half hour ahead of arriving and was on time and very helpful. He switched out the batteries quickly and efficiently. It was all done in twenty minutes. We have been happy with Vector and we would definitely recommend them for home security needs.

I am so please with Delesky ** service today. He called, forty minutes, prior to arriving. He arrived exactly the time he stated. He educated me on our system, while correcting each battery. I was especially pleased with his professionalism. No doubt, he's a great addition to your team.

We have had our security system for a short time but have already had a good experience with Vector Security. They have been very helpful in getting our account setup and scheduling service for our system. We had an appointment today and when Dave the technician left everything works great. Some of the other companies that we have dealt with lately could certainly learn a lesson from Vector Security.

I wanted to put new cameras in to my home security system. You gave me a price of $1600 for four cameras. ADT gave me a price of free as long as I sign a three-year contract. I guess you can guess what I’m about to do.

Sent termination letter. Still receiving bill. Company is not monitoring system but still expect payment. How many letter do I need to send. Local branch is aware of the no phone service. So I ask again who can I contact to get this resolved. Thank you.

We upgraded our old system to Power Series NEO. Robert ** was our technician and he did an amazing job explaining all capabilities and teaching us the system. He did not make us feel rushed either. I would highly recommend he and Vector. Our salesman Ryan was great too. ;)

We've been with Vector for many years. And after many years of having an old panel, Aaron the service tech came and told us about a great new system and the wonderful features it can do. We are going to be upgrading the system and getting great features. Thank you for sending Aaron and having him explain the new features the alarm system can do for us.

We has faulty sensors and a motion detector issue. Dave ** got us handled quickly and efficiently. Dave answered all of my questions and helped with the app on my phone as well. He even replaced a sensor with a low battery issue we didn’t realize wasn’t working. Great customer service.

We were mislead when we signed the contract and are unhappy with the service. We are canceling the service as it is no longer meeting our needs and financially is not in our budget. Would not recommend Vector Security to anyone. Beware the fine print.

I appreciate that your technician, Dave **, called me when he was at my house after ringing the doorbell And then knocking. Doorbell did not work, me and my dog did not hear a knock. Other servicemen usually don’t call. They just leave a slip that they missed me. I was glad to be able to get my issue taken care of.

I would never recommend your company to anyone. From your customer service locally in Fort Lauderdale, to your techs who damaged my home and never repaired the damages. Just awful. When I contacted your office about the damage to my home, nothing was done.

Salesperson, Tonii, was very knowledgeable and polite. The installers were equally impressive and knew their trade well. We are pleased with the look of the new system and its many fine features. We look forward to having this security on the home.

Tech was great. Dave ** did an awesome job. Thorough and helpful. Dave ** was also proactive, replacing all my batteries in my window sensors instead of just the one that was low. Dave also answer numerous questions for me.

Joe did an outstanding job! He really listened to our problems and concerns. We’ve been having problems over and over with our doorbell camera and Joe was able to fix it. So far everything is looking good, he also customized the wire going to the doorbell and it looks much better than it was. Great job!!

It is included in our HOA dues. All of our neighbors use Vector and they are very happy. We also like all of the options available for upgrading the system. We wanted automatic locks and video doorbell. Also, we wanted the automatic thermostat. We heard that Vector was a reliable company. GL Homes use Vector and they are our builder. We have had other companies at our other homes and Vector offers so many more options that we want to have in our new home. We will feel very secure with this alarm company.

I'm Director of Safety Services at Woodloch Pines Resort. I have had the pleasure of working with Mary ** from Vector Security on a few jobs in our Woodloch Spring's Community. She is a true professional who truly cares about the customer's needs. Her knowledge about the product she sells is remarkable. She gave our residents a feeling of comfort after the system was installed and took the time to explain to the residents thoroughly. Mary is a true asset to Vector Security. You're very lucky to have her. I look forward to working with her again in our community. Kudos to Vector Security for having such a top notch sales person. I recommend Mary ** and Vector Security to all our residents. Great product with a great sales person. Thank you to Mary. Dave ** Director of Safety Service Woodloch Pines Resort

Suspected low battery, alarm beeping. Serviceman who came was very professional and friendly, located and fixed issue quickly. Was very pleased with service and all around good experience, much appreciated! Mr. ** was very kind and helpful, would highly recommend to others, thank you!

I have had Vector for 15 or so years. I have been very happy with their service, Gale did a great job with selling me my updated system, I will definitely be recommending Vector to other people. Your service has been wonderful and I would expect it to carry on to others. Gary was our installer and did a great job with the update and helped me threw the account set up process on my computer, he did a great job and was very friendly. Thanks again.

Vector Security is very reliable and personable when interacting with family. They are considerate of household items, carefully work around your schedule and informative. They are the best. The technician that serviced our system is very knowledgeable and friendly. He’s a valuable resource when questions arise. Don is great!!!!

Mr Jose did an awesome job, he replaced our doorbell camera and our front door contact that wasn’t working. He also reset our whole system with new passwords and logins. Jose showed us how to log in and out of our account and showed us how to set up new notifications for different people.

Chose Vector due to being local and good reviews. Maintenance gentlemen was extremely helpful, in good spirits! He was non judgmental when he had to go to my basement. I was extremely happy that he removed his shoes before he walked into my home. He did a wonderful job.

We recently moved and there is no phone service in this neighborhood! I have paid the balance of my contract with Vector and request that services be terminated! My experience with Vector has been pleasant! Thank you very very much!

A family member has the service. The service was for a low battery and piece fell off the wall and had to be reinstalled on wall. Service man replaced all batteries around house. He came here on time and was very courteous and did a great job.

Vector Security has handled my personal and business needs with the utmost professionalism for many years. I would recommend them to anyone with any size of security concerns. Their attention to detail and concern for my wants and needs is second to none.

Thank you for sending Aaron to service our system. We called about an issue with our camera being down and Aaron was able to come and quickly resolve the issue. I would recommend Vector and request Aaron for service and install. Great service provided by Vector.

Installation went quick and easy. Curtis and Brendon did a good job. Tod also made the experience quick and easy. We have been very happy with the service we’ve received over the last 5 years and would be happy to recommend for other customers.

Service requested for glass breakage alarm and fire system check. Dave k was great and very helpful. Put me at ease that our fire alarm system is working properly. Service office was very helpful also. Hopefully this is what you needed.

I have had Vector Security for over ten years now, and have been very satisfied with the service. The customer service reps and install/ service guys have always been professional and helpful. I had my system upgraded today and am very pleased with the new cameras and video doorbell.

During a home improvement show Eric ** provided me with information about an invaluable service of having a fire alarm sent directly to the fire department when we are not at home and it's just our dogs. The installation was smooth and Mike ** did a very good job explaining all information about the system when he was finished.

Showed up on time, called before coming. Very friendly and knowledgeable. Walked me thru step by step of everything he was doing with the system while activating it, along with walking me thru Alarm.com and our phone apps. Even left his personal contact info for any future questions. Great job!!!

Jose did an excellent job. He assessed the problem and knew exactly what the issue was. He took his time to explain to me what the issue was and exactly what he was going to do to fix it. Afterwards he tested the system and it worked great. I’m glad that he also cleaned up after himself.

Dexter is wonderful!!! Always professional, on time, friendly and resolves all issues. Thanks for your continued support!! Love being a customer of Vector and feel safer with them on my side!! Dexter is very knowledgeable and maintains a positive attitude while performing his job!

Our Vector system is wonderful. It does everything we could ever want to keep our home and family safe. We enjoy the cameras and the door lock that locks on its own and you always know that your home is locked up tight.

The system seemed more reliable than the system I had previously had. It was also more cost effective. Having the wireless capability allowed for easy installation and I am able to monitor things from my phone. I have had very few "false alarms" with this system, which has been great. The installation and repair teams have been extremely knowledgeable and friendly.

We chose Vector because of their reputation and great customer service. We have been extremely pleased with the service we have received and recommend Vector to everyone. We like that the system is customizable to our needs and the sales staff didn’t try to sell us things we don’t need.

Vector Security offered a great security package at a great price. Custom tailored to my needs. Vector has always been very responsive to my needs. In addition their platform can be operated from my phone. I would strongly recommend Vector Security!

I've been Vector Security customer going into my fourth year now. I've been satisfied with your customer services so far. When calling in to the office everyone has been courteous and helpful. I was also satisfied with the service technician T.J.

Derek ** and Ethan ** installed my security system and my camera system today. Both were timely and very professional. They worked nonstop without a break, till the installation was completed. Both exhibited courtesy and consideration for us. They cleaned after themselves and explained the system thoroughly. Their service is greatly appreciated. They were excellent ambassadors for Vector.

I've been a customer with Vector Security for about eight years now. I've always appreciated the friendly and helpful service Vector has given me over the years. T.J. Went above and beyond with my service call helping me to customize some of my settings on my interactive app. Thank you Vector Security!!!!