Vector Security Reviews

Everything went very well. The techs were very competent and pleasant. They left everything neat and clean which is very important. I would definitely recommend Vector Security. We are long time customers and are very pleased. Thank you for the good service.

My smoke detectors were needed to be updated. Jeff arrived in time slotted. Alarms were fixed and main station checked. Because of distance of main station and master bedroom he suggest a keyfob. This I really appreciated. I’ve used Vector for many years and have always been satisfied. Only suggestion for you would be that the older we get passwords can be forgotten. Please have a question with them to help. Judy

Sean ** provided exceptional service to help resolve my alarm signal issues. In addition to fixing the initial problem, he also made me aware of the alarm app I could be using to manage my system remotely from my iphone...something I had not been aware of at all these past five years! He was courteous and professional and thorough.

HOA monitors system. Rod ** serviced the alarm system. We found him to be totally competent and professional. He went over the techniques of manning the alarm, detailing how the alarm works and making sure we knew how it functioned.

Thru the Canes. Install went smoothly. No issues. Very professional. Joe and Josh and Jeremy came out and things went very well. They were here on time and did very thorough work. Joe was here earlier and informed us in depth about what would be installed.

Vector Security came and installed cameras at my house. I’ve been having problems with people causing issues and I felt like I needed a camera system. Vector came out and installed four cameras And I bought an additional two that will be installed at a later time. I’m super happy with Nathan the installer. He did everything very neat and was very pleasant to be around.

We have had Vector for several years and needed an upgrade on our current system. Service technician was extremely patient and very knowledgeable. Couldn't have asked for better service and would always welcome our technician back into our home. Excellent service - great technician!!

They NEVER respond to customer issues, even if you're trying to add a service. Initially I tried to add a new back yard cam, no one got back to me. Then my video doorbell stopped working, 2 months now, put a ticket in and no one ever got back to me. I have complained numerous times, no one ever got back to. DO NOT USE VECTOR!!!

The technician, Ray, came out today to service how home and get the doorbell camera working properly again. He also got the app working on our other phone as well. He was very polite and professional and we appreciate his service.

My interactions with entire staff was great and efficient. Bill the technician was courteous and professional. He was an excellent representative of Vector Security. Bill was on time for the appointment and called 30 minutes out to inform me that he was on his way.

Initial reason I picked Vector was due to the deal but when Ethan came to install and seeing how dedicated he was I got double assured that I made the right move. Ethan was very helpful and explained things in super detail. Best experience I got from Ethan.

I previously had Vector and loved the service I received. My only complaint would be that since I may not be here for longer than a year or two I was not able to get the service with the cameras that I really desire. However, I understand this policy is to keep down cost to the customer.

On 8/12/19, I had my garage cleaned by two individuals, one of which I have known over 20 years. The same day, I noticed some items were missing from my garage. The next morning, I contacted the two individuals about the missing items and they denied taking the items. I immediately checked my video cameras and I saw the individual I’ve known for 20 years, who I thought was a trusted individual, with the items placing them in the bed of his truck. I contacted Vector on 8/13/19 and explained to them what I observed on my camera of the theft and they informed me they will send a message to Optom to contact me. Two days passed, no response from Vector or Optom. On 8/15/19, I called Vector again and I explained the urgency of the camera record needed of the theft on 8/12/19. Vector informed me they will send a message to Optom and they will contact me.

Tierra was amazing. She put every effort into calming me down and she understood my frustration with my system. She worked with me to try to resolve my problems with my camera system. I am extremely happy and satisfied with Tierra’s service. Kudos Tierra!!

Rick and Curtis were well informed and very easy to work with. All the products and services were gone over and exactly what we were looking for. Every question we had was gone over. After Curtis left, we felt that we have a secure system that will protect our family. We will definitely recommend Vector to our family and friends!

Window alarm kept going off. Jeff was very polite and kept me informed of the problem and what he was doing to resolve it. He renumbered my alarms to make it easier and set the chime. I was very pleased the service and his professionalism.

We went with Vector Security about a month ago and the tech came out and installed the system. We had to wait for a doorbell to come in stock and Nathan came out to install that as well. Nathan was a great technician and very knowledgeable. He helped us out on understanding our system and answered every single one of our questions that we had about the system. We also bought another camera for the driveway and he set up tripwires that made us feel safe. Our kids are now able to go outside and we feel safe about them being out there knowing that will get notifications if they cross a certain area of the yard. Amazing technology with an amazing company.

Been with Vector since the seventies! Love the tech guys. Chris is awesome-love the secure feeling of help is just a call away! Old school system needs Chris’ knowledge and patience -fire/smoke detectors help me not to worry- Chris even had to pull in his knowledge of phone system-old school????

Past experience and service. We have been with Vector for 12 years and have been very satisfied with the experience. Having just been through a bad experience with a door to door competitors Vector helped us get out of the mess.

I needed a certificate. AGATA was very helpful in getting me what I needed for my insurance company. Thanks to her for her assistance with sending the certificate I needed to verify that I have an alarm in my home through Vector. Debra **.

We already had Vector security and were pleased. We remodeled and needed an updated system. Ray did a great job on installation and also explaining the newer system and online app. He was very polite, kind and professional. Thank you for your service.

Even though my issue could not be resolved without it costing me an additional $160.00, I appreciate the professional, knowledgeable, and courteous service I always get from my Tallahassee Vector Security office. Orsino and Trey, as well as the office staff, especially Shannon, couldn't be any more pleasant or helpful to work with. I did not choose to spend the $160.00, which I think was too much money for a loyal customer of 14 years, but I highly recommend this company anyway for their superior service.

I was referred by staff of my house's builder. Staff is professional and responsive to my issues and concerns. Value is good, but the market has become very competitive. I can use the Vector app to arm and disarm my system on my device. Some companies provide inexpensive camera surveillance as part of their packages, but I like Vector. The monitoring staff are professional and respond if my alarm is trigger.

Well, for starters this job was slightly delayed due to medical issue from the previous tech. Kinda a bummer that the 4 day quoted job ended up taking about a month, but life goes on and we were glad he was alright. Curtis busted his hump to get the system up and running to make sure we were happy and we really appreciated it. Gold stars all around.

Arnaldo did such a great job. We have had the privilege of working with him BOTH times we have moved. He is very kind and patient to answer all of our questions and/or concerns. We would recommend him to anyone using Vector.

I have had Vector Security and Cameras for 10 plus years. I love that Vector has the lifetime warranty on everything they installed and the service you receive is top shelf service. Vector will always have my business for my home and business. Vector has top of the line products and installation technicians with professional service. Ethan was very professional today with my Cameras he installed. I highly recommend Vector Security.

I’ve have Vector Security for 10 years. And I’ve always had good service and professional services. Ethan Showed up on time and a positive attitude and professional attitude. He was very friendly and knowledgeable with the system installation. He was great. He got right to work and got the smokes up and running fast. Thanks Vector Security for protecting my home.

We had pre-existing equipment in our new office space. Vector was very accommodating of our tight move-in schedule and the technician was knowledgeable, professional, and very efficient. A pleasure to do business with.

Had the old touchscreen alarm with doorbell camera and now upgrading to the newer touchscreen panel with camera onboard as well as an exterior camera. Keypad was relocated to a better location. System is working! We are satisfied with Vector Security and a long term customer with them.

I was referred to Vector by Brother and his wife because they use your system. Regil was very friendly, informative and very patient explaining how the system works. I will definitely refer Vector to all my friends, family and neighbors.

Vector Security came out and installed a sensor on my sliding glass door. They always do a great job and I’m very happy with them. Nathan again came out to install the door sensor and he is always very professional from the time he gets here till the time he leaves. I greatly appreciate the quickness they bring so that we’re not tied up all day. Definitely recommend Vector Security.

I was referred by a neighbor to Vector Security and had it installed at my new residence. I have enjoyed Vector Security. The system and the equipment had been outstanding. The staff has been wonderful to talk to and the rep was very patient walking me through the system. The technician that has come has been great as well.

We have had Vector for 10 years. We have always had good service from Vector and the system has worked flawlessly for us. Kevin did an excellent job on the install of our three cameras today. When I asked about a product like the Ring doorbell he explained your product and in fact we decided to add it to our system based on the information he gave us. He is very personable and easy to get along with. He was very conscientious about leaving the house in the same condition it was. When he was in and out of the house he was careful to leave his shoes at the door and wear booties. I would recommend him highly to my friends.

We had Vector Security come out and install their system in our house about six weeks ago and we decided to add doorbell cameras. Nathan came out and installed the doorbell cameras and answered all of my questions about the system and fixed a couple issues we were having with our system. This was the best customer service I have ever had. He treated me like a priority and wasn’t worried about anything else but getting me the help that I needed. This is a great representation of a company. I want to thank vector security and reassure them that I am a happy customer and that I feel comfortable with them as my security provider.

The technician, Ray, that came out today did a great job at getting my doorbell camera to work properly again. He came out on time and was very professional. He took his time explaining the issue and what he did to fix it and I appreciate that.

I have been with Vector security for many years. The experience with the service tech was very good. He was very experienced and knowledgeable. He took care of the problem and everything seems to be fine now. Service tech was prompt and called when on his way. As I mentioned earlier, I am satisfied with the service and would recommend vector to others.

Just want to send a shout out to Vector Security for coming out to install my doorbell camera in such a timely manner. The technician William was very prompt and professional with the installation. I would also like to acknowledge the sales representative that helped me throughout the sales process. Thank you so much!!!

I saw on a community facebook page that a neighbor worked for a security company, so, when looking for an alarm system, I decided to give my business to someone who lives in my borough. Jeff ** came to my home and gave me a reasonable quote, so we scheduled the installation for August 22. He was very thorough, personable and professional. He cleaned up after himself and went through all of the cool things that the system can do. The panel is extremely easy to use and I love that I can use my phone to arm and disarm the system. I am extremely happy with my system and will recommend Jeff and Vector to neighbors who might be looking to get an alarm system.

We love our Vector system and the comfort and security it provides our family. It keeps our family safe and our home when we are gone. Also the great service that you get with vector is outstanding with the great technicians that come out to service the systems.

Nathan From Vector Security just installed our system. He didn’t an awesome job on everything. He installed the security and cameras. Very professional and patient. Vector Security is a awesome company to go with as a Security provider. Anyone that’s looking we definitely recommend them.

I chose Vector Security to be installed in our new house because we had them in old house outta state. They was very good there so we figured to continue our service with them. The technician Nathan came out and installed our system and really represented the company well. He was very professional and knowledgeable. He helped us understand the new system and we couldn’t be happier. Excellent service. We recommend Vector to everyone.

I choose Vector Security because of the quality. The services are very good. The tech technician arrived on time and customer services are very helpful. The technician helped walked my son add the app to his phone so he can help me with issues in the future.

Great work, technician was thorough, explain what needed to be done and was very clean. The usage of the alarm system was quick and easy, love the app. Thanks. I would highly recommend Vector. I have used Vector in the past and it always is very smooth.

Vector Security does a fantastic job with setting you up and making sure you are comfortable using their services. Camera installation was quick and picture is crystal clear. Very friendly and accommodating. I would definitely recommend them to a friend or family member.

After a year of maintenance issues with our system in Virginia, I was able to get some action and expertise from the Director of Customer Service based in Richmond and she immediately sent Mark ** out who has a particular expertise and he identified the issue we were having and had two recommendations for remedy. The first did not work but the second did, both solutions required additional equipment which Vector supplied since our system had not been working since its installation over a year ago. Mark was professional and knowledgeable and should be commended. Thank you.

Excellent customer service provided during the visit, Very knowledgeable and spent time to discuss what procedures and steps provided to correct the issues. On time as promised. I would recommend to all of my friends. A definite asset to any new or existing customer.

Thank you for providing excellent service and your sales and technicians are the best. Very knowledgeable and professional installation, his name was Curtis, I would highly recommend him. He showed up right on time. Actually earlier than expected which was a great thing.

I recently brought a new home and the system was already installed there and I’ve seen Vector Security signs and logos around town and other places I’ve visited. And heard that Vector has a really good service agreement plain. Ethan showed up on time and was very professional and knowledgeable. He did a great job showing me everything I needed to know about my phone app.

We have had Vector Security for a long. Time. I’m very satisfied with Vector security customer service and staff and friendly crew members. The security system itself work very well. I am happy. We choose Vector Security. I recommend Vector Security. To anyone.

Bob was professional, efficient, and very knowledgeable. Despite having not serviced my system before this visit, he knew exactly what to do and literally fixed my problem in less than 1 minute. The most important part of this experience was that Bob did not make me feel badly for not being able to remedy the problem myself. Please ensure that his direct line supervisor is provided with this feedback. Many thanks.

We are current Vector customers. Jeff helped us to understand our options given the current state of technology and lead us thru an upgrade of of our current system, which luring new cameras and door bell. Jeff was excellent, going above and beyond to create satisfied customers.

The manager is afraid to call me because of inferior product and incompetent service. We have had nothing but problem since we installed your system and we want to discontinue using your inferior product. This was verified by one of your service people. My wife has left messages for him to call and he hasn’t and I left a message for him to call. Must be afraid of the truth.

I've been with Vector for a few years with no issue until my system stopped communicating. I placed a call and they sent someone out at my convenience over the weekend. Turns out they had to replace a part so someone else came out again th next weekend at my convenience. The tech named Dell took his time to explain everything he was doing and told me what steps he would take in the process. He took his time to install and test the system and allowed me to complete testing as well for my comfort level. I was pleased with service and level of professionalism and care. Great company!

I have been with Vector for 16 years. Customer service is great. I had to call for a battery replacement and Dell came promptly. He presented his card and went straight to work. He finished within 15 min. He presented options of service to consider. I give him and the company 5 stars.

Steven was very professional with great customer service. After realizing the issue I was having, Steven was proactive and not just ordered the needed parts, but he took care of scheduling my next appointment. Steven was prompt when calling ahead & that was much appreciated!!

Upgraded my alarm system. Rigel, the technician was on schedule and courteous. He was very fun and very informative. He played with my dog and made the transition to a new system very easy. He went over everything including the tutorials I will use with wife. He is the best technician that has ever come to service my security system.

I chose Vector Security because I recently bought a home and the system was already installed so I called Vector and they set me up with an appointment and Ethan came and got my system up and running. I’m very happy and now my wife feels safe at home alone. Thanks for sending me a great technician and knowledgeable and professional technician.

Curtis did a great job. He was very helpful answering my questions and concerns. He went above and beyond addressing the issues I had and did a great job replacing the broken camera and naming the others. He was great to work with after the bad experience I recently had with the company.

To whom it may concern, the service we received from Vector Security has always been top notch and today was no exception. Your serviceman Bob has helped us out with the usage on our cell phones as well as our house alarm. You have a real asset to your Company. I told Bob we would have no problem giving this recommendation to you on behalf of him.

Service and rep is always pleasant and friendly. Always recommends additional services that we made need. Love the product and service. We are very pleased and would highly advise the security system for security and Peace of mind. We have told several friends about our system when they are looking for home security.

Vector Security just finished up installing my security system. I’m extremely happy with the salesperson Nichole. She was very sweet And kind. She help me figure out what I could use to keep myself safe inside my own house. Nathan came out and installed the system and did a great job. He too was very professional and knew what he was doing. I definitely will be recommending Vector Security to all of my friends and family.

My father entered a 5 year contract in FL. When he passed, Vector Security refused to release us from the contract without paying out the balance for the remaining 4 years. That was uncouth to me. I moved my mother to NY and continued the contract here as this was preferable to making a payment and receiving no services.

I have been a long time Vector customer and I have been very happy. Tod was able to get me a brand new upgraded system. Curtis showed up on time and did a great job installing my new system. He was able to answer all my questions and teach me how to use the new system and my app.

Went well. We chose Vector because we never had a problem before. Happy with your service. Phillip was very patient and helpful during install. He cleaned up everything as well and explained the system. We would recommend vector for sure. Have liked them for many years now.

I had the system at our farm and moved it to our new home. Great company. I know the system works and I feel safe. We choose this company for the good rating. We never had a problem and the service is great and you do not need to wait. They take care of the problem immediately.

They were the preferred Security for the area and after choosing them found them to be competent, professional and the installer is one of the nicest and best professionals I have encountered. He is a gem. He should be the sole representative for this development.

Bob has been most helpful. He had to make two different trips and was incredibly thorough and fast as the system would let him be. This time around, with the switch out of the upgraded control panel he got everything nailed down very efficiently. Nice guy to boot. I am quite pleased with all the bells and whistles on my Vector system.

Moved to new location, staff is very friendly and helpful. Had great experience with Kyle. Also he walked me back over system and phone app. And got job done in a timely matter. Also staff at Tallahassee branch are very friendly.

Our builder Mainstreet Homes had selected Vector as the supplier for security and wiring throughout the house. We have stayed with Vector as they continue to give good service and are convenient. They continue to propose security updates and contract adjustments as required.

We decided to go with the company when we rebuilt the home. So far with Vector the service has been terrific and we are pleased. Mike was excellent for us today. He came in, handled the problem, and was very informative. We are very happy with the interaction.

I chose Vector because of the relationship with Simon, my sales representative. I have existing Vector security with my business and wanted to establish service for my home. Vector offers great quality and great products and up to date technology. Vector has been consistent with their services and they have very knowledgeable about products.

I chose Vector Security Because I had a new home built and I had good service with Vector 15 years and I wanted to make sure my new home was protected. Ethan Showed up on time and did a great job and I’m happy that there wasn’t any holes that needed to be fixed and he was determined to make sure that I was happy with the new system and cameras installed.

Had System in Pennsylvania and transferred service to my new home in North Carolina. Always had good experience with Vector and still had a few years left on my contract. Wasn't sure if I could have it on a military base and it all worked out. The installer came in and set everything up and now I feel nice and safe again.

Philip was exceptional all around. He was efficient, diligent, and courteous throughout. His explanation of the system was especially effective. I was most concerned the system would be too complex, but Philip's teaching style readily allayed my fears and he masterfully guided me through the system. Philip was a pleasure and is an asset to Vector.

Our friends recommended Mr ** highly. Mr ** has improved our security system and we now feel well protected. The installation process was seamless and well explained by our technician, Kevin **. We wish we had worked with Vector years ago. We’re looking forward to using Vector on our pending vacation home.

I needed the alarm contacts reapplied to a door that we replaced. I called customer service and they were very helpful in scheduling. Bill the technician was very professional and helpful in getting our alarm working again. He tested everything to make sure it was working properly.

William did a top notch job with the installation process. Explained everything perfectly. Also helped set up the Vector Security App on our phones as well. I would highly recommend Vector Security to anybody with security needs. Thank you for such great timely service.

The technician who came out to our site was very courteous and professional. When he was finished with the call he gave a detailed explanation of what he did and how he was going to have our issue resolved. Very happy with the service provided.

So far everything looks and works great. Great customer service during the entire process, including the install. All wiring done with expertise and cleanliness. Feeling safe and secure with the right profile equipment. Thank you for a job well done.

We are very pleased with the service. The technician has come to our home many times over the years and is always very professional, courteous and friendly. We have always been very pleased with his service. He explained the details of our monthly service and contract changes. He was very thorough and a gentleman.

I recently upgraded my system to a new system and I love my new system. It got installed quickly and Curtis was a big help. He walked me through doing a lot of things with my new system and my account. Vector Security is a great company and I would definitely recommend Vector to anyone.

The technician was fast with the Install and installed the cameras exactly as specified. He was helpful with learning the app and setting everything up properly. The cameras are good quality and will help our company to respond to triggered alerts accordingly.

I can say nothing but good things about Vector. From the time our system was installed until the time I had to cancel due to moving out of the area we had exceptional customer service and professional service anytime a tech came out. I am going to miss the security I felt with this system. Nothing but the best from Vector and I wish the company nothing but the best!

Ed the salesman and Matt the installer made setting up and install so easy. I have Vector for my home and business and couldn't be happier. Overall very satisfied for everything, would recommend to friends and family in the future.

I have the system installed. The tech was very patient, knowledgeable, efficient and had good customer service skills. I also referred three of my family and friends. I also found out Vector has Legal Shield as a employee benefit. I am a agent with the company.

Jim was awesome, he was on time, very courteous and thoroughly explained the system and the apps and also answered any of our questions. Overall it has been a great experience with Vector Security and I will tell all my friends and family about the great customer service provided.

Been with y'all for 13 years. Satisfy with company and technician are great and informative. Like our technician AJ for years and does excellent job and double check his work all the time. He gave me so much info about new camera for our doorbell and window alarm too.

I chose Vector Security because they gave me the best deal on the equipment. I have never had a problem with Vector Security's service. I always received prompt phone calls when an alarm was triggered. Their products were an upgrade from my older security system and I was able to cancel my land line phone service and saved some money. Their service has been outstanding and they have met all my needs. I have been a customer for the past 6 years and never had a complaint. I would and have recommended Vector to friends and co-workers.

My family and I were interested in getting an alarm system and camera system. We saw our neighbor getting Vector installed and we spoke to the salesman. He signed us up with a camera and alarm system package. Nick the technician showed up and installed everything neatly and professional. I am liking my cameras and alarm panel very much. Overall, I’m Happy we chose Vector Security for our security needs.

Had a bad experience with ADT and I like Vector Equipment better. I like the camera and the app too. Also the sensors. The keypad is really good. Am happy with their technology. I will recommend Vector my friend and family.

Have been with Vector for many years. I love the service they give me. They are really professional. They have the best customer service and I will recommend them to my friends. I feel very secure with Vector. They are on the job 24 seven and am so thankful.

We've had Vector Security for about 20 years. We chose them over all of the other alarm companies because their system was easy to understand. They appear to be more on our level when it comes to communication. They don't use a lot of technical terms, which makes it easy to understand.

I think Jeff was just great, he explained everything to me just better than the salesman Chris when I got my system. He is very personable person. Thanks Jeff for all your help. He even explained about your smoke detector in the home as well and I decided to get that installed by Jeff.

We have been a Vector customer for many years now and we are very happy. Curtis just came out and reinstalled our system and cameras after we remodeled. He did a good job and we are very happy with his work. He cleaned up and worked around us and our customers. Very happy.

I had Vector Security come out and install a new security system and all of the technology gadgets they offer. Nichole did a great job at selling me and getting me to buy it on Vector Security. Her presentation was flawless and I feel like she did exactly what I wanted her to do. The technician Nathan came out and installed everything and I could not be any more happy with this. Both of their efforts represent the company very well and I want to thank them too and Vector for doing such a great job at my house. I will definitely be recommending friends and family to Vector Security.

Derek was very professional and did a great job getting our new camera system all set up. He was very clean with his work and helped me through the app and website so I knew how to use the system. I would definitely refer Derek and Vector Security to my friends and family. Thanks for the good work.

If you want service and not excuses, find another company. They provide you with a 2 hour window, and never make it to your house in that window. They use a scheduling program that sends the technicians all over multiple counties and there is no way they can get to your location on time. First technician they sent out had a lot of corporate experience, but no residential and couldn't fix the problem. With their scheduling software, they kept trying to send out the same technician. A total waste of time. Upon talking to the branch manager, all I got was excuses.

I know about Vector from friends that are employees and trust the quality of your services. The installation went great. Very happy with everything, especially the work performed by Kevin and Evan. Evin was here to install the alarm system very happy with his work the day after he left I had my router replaced Kevin came out to walk me through my camera system and while he was here he got my devices working on my new Internet very pleasant to work with True professionals.

The technician Nick showed up on time and had a good attitude from the start! He did a thorough site survey and answered all questions we had regarding the alarm installation and my internet. Because I have Satellite internet, I couldn’t get cameras. However, I like the new alarm system and the Vector App. Overall I am pleased with the alarm system and Vector service.

He was very professional and thorough. Explained some system features we were not familiar with.. The one feature he made us familiar with, we are now using on a regular basis. Replaced a sensor and battery, checked the rest of the system.

Monte and Nick were both great to work with! Very courteous, helpful, and professional. Chose Vector based on signs in my neighborhood and am extremely pleased with everyone I have interacted with at Vector. So glad I made the switch to Vector.

I have been a long time customer of Vector Security and this is my 3rd system. I am very happy with Vector. Curtis came to do my install and did a great job. He completely retired my house. He was quick and was able to finish it in one day. I am a very happy customer.

Had great online reviews, response was quick as well. Now I am all set to arm my home. Thanks Vector Security. I like the new touchscreen keypad. The app is great. I like the new doorbell camera. Thank you Vector Security. Good job Vector Security.

We have had Vector twenty one years. We have had prompt for all these years. We recently converted our system from a hardwired system to a wireless system. Chris represents Vector with the most accommodating and highest standards. He is friendly, well mannered, and goes the extra mile.

The service was great. I feel that I understand my system and will be able to use it. The process was smooth. The system was already wired for Vector so we were just continuing the service that had already been established. They updated the system for me to the cell phone service at no charge since the previous owner had hardwired phone service.

Customer service is excellent!! I would recommend this service to everyone. My door was not registered to the box. He took his time to solve and described the process thoroughly as he went along. The follow up call was great. Placing was easy, simple, and fast. Thanks. Jeff

We Have had Vector Security at the other building and had good experience with it. The technicians were on time and awesome. Quick to install equipment and explained things thoroughly. Any questions were answered. Would recommend Vector Security to friends and family.

I've been very satisfied with Vector Security. I've had very little problems with them except a recent issue. But I've had the system for about 8 years and everything needs to be fixed every once in a while. I've gotten really good service over the phone as far as responding and telling me what to do at the moment.

Vector Security just came out and installed a new system in my house. I’m very pleased with everything and surprised on the technology they offer. Nathan was great. He came out and installed everything and educated me on how to use the security system. I love that you can arm and disarm the system from the app so if you forget you can just arm from your phone remotely instead of going back to the house. Awesome install and very happy.

I’ve have Vector Security ever since I’ve owned my home and business. I’ve always had a great system and Vector has always been there when something came up. They are a great company and I highly recommend them. Today I have a appointment for an upgrade because I recently got rid of my home phone. Vector came to my home and Ethan was my technician or installation guy. He was great. He showed up on time and in a good professional attitude. He was knowledgeable with the new app that I got on my phone and that’s going to be great for when I’m on vacation so I can see what’s going on in my home.

I am happy to have our system replaced and now fully functioning. We had a great experience with Vector in our old home and were eager to get connected in our new rental. The service was done efficiently and clearly explained. Excellent experience. I would recommend Vector again in the future.

Chris ** solved problems with our system and Alarm.com that were not solved in the past by others. Excellent service, professional and polite. Also hope to have Chris for service. Use of the system will be more efficient. Overall, very pleased with Vector.

Because Vector were able to offer outside cameras which was my biggest concern that wasn't met with Vivint alarm service. They also offered a contract buyout. Mr. ** was able to reinstall the cameras and complete the set-up in a timely manner and he was very professional during the whole process.

We have been with Vector since the change over of our alarm service company. We are quite pleased with the service and the technician, Mr. ** who came today Monday, Aug 19th to service our home alarm system. He installed a new keyboard, replaced the old battery with a new one and in addition replaced the transformer. Prayerfully there will be no more beeping alarms in the middle of the night waking us up.

I was experiencing problems with my alarm system with one of the sensor tampers going into alarm and making my keyboard beep constantly. I called the Poughkeepsie office and spoke to Salena who was very helpful. She arranged for a service technician to come to my home almost immediately. When the technician David arrived, he went right to work and solved the mystery as-to why it was beeping and fixed the problem by replacing the transmitter.

Current customer and had good experience with Vector. Also I needed timers that worked off the cell phone connection not internet. I have worked with Tod ** for many years and like working with him. Curtis was very good too. Service was prompt and on time.

Tod gave good service. We are satisfied with Vector. Curtis arrived on time and worked efficiently. Curtis made appropriate suggestions, which we followed. Curtis took the time to explain the new services and applications. I would recommend Curtis and use him again.

I have Security here at Terry’s Furniture Showcase and also at my house and I believe Vector is the best security company in the region. They always seem to care about the customer when they come in. And the service is second to none. Nathan came and just replace the battery but it was more than that. It felt like I was a priority to them. Thank you Vector for being Reliable and true to the customer.

I have been a satisfied customer for over 20 years so I am continuing with a known quantity. Vector has always been responsive when I need them. Install has been seamless. Mike has been very informative and patient as I asked my questions. WOW.

I am very please with Vector Security and I decided to add the video doorbells which we are in process of adding the second doorbell as soon as I get my internet access increased. The service technician reviewed my total security system and we went over the indoor keyboard. Very pleased with Jeff and his knowledge of Vector Security.

We love our Vector system and the wonderful people that come to keep it running in perfect working order. We could not as for a system that keeps us and our home safe with the wonderful service that vector provides through its technicians.

This installation of my new security system went without a hitch. Everything went smoothly and all processes and systems were explained very in-depth! I have recommended Vector security to my friends and have received inquiries!!! Thank you all for the safe and secure feeling I have in my new home!

They practice the dreadful Auto renewal. Our salesman told us we were only obligated for 3 years service but after we disconnected and turned in our notice, they told us we needed to finish out the year. We have not used the service for 5 months and have told them repeatedly. They have called and called and are still sending bills adding new charges! I WILL BE DOING GOOGLE REVIEWS, AND CONSUMER COMPLAINTS ANYWHERE I CAN.

Took over for our previous alarm company. Bill has been very polite and efficient. Service plan is helpful. Knowledgeable techs and proactive. Will recommend to friend. Feel very secure with the system. He called prior when he was encountered and was prompt and as promised time. Very helpful. Saturday afternoon service is great and convenient for working folks.

We have been using Vector Security for almost 20 years. We decided to upgrade to a new system. The sales rep did an excellent job explaining the options without being pushy. The service technician was prompt, efficient in doing the install, and patiently walked us through all of the new capabilities. They were both very nice and our experience was a positive one.

Long time Vector customer. Curtis and Rick did a fantastic job. On time and quick installation. Very knowledgeable and professional. Cleaned up after himself and was very friendly. We are very pleased with the entire set up and installation process. We would use Vector in the future.

We moved into this house with an older Vector system which was very outdated. Nick the technician showed up and has been wonderful. He done a great job in upgrading and fixing and relocating devices. Very clean and neat work. Very pleased with Nick! Ralph the salesman was great. He was pleasant and signed us up with a good deal. Overall well pleased Vector’s people and service.

Roy and Darius were a pleasure to work with today. They showed up during the timeframe provided when the appointment was scheduled, prepared, were extremely knowledgeable regarding the installation, and very helpful to me with setting up the app. Thank you for a job well done!!

I ordered Vector for my security system and I am very happy, my sales person Jeff was great and got me a great deal. Curtis showed up to do my install and he was on time, professional and did a very good job. I am very happy with vector as a whole. And plan on getting them at my other property as well.

Our updated Vector system was installed today. He spent a huge amount of time educating us making us feel comfortable and secure. We are so happy that we upgraded after many years of resisting the modernization. He showed us many features we can add to the system, and we will follow his recommendations. Thank you.

We talked with Simon Vector Security's Sales Rep and then Josh the Installer came out and installed our new touchscreen system with a doorbell camera and exterior camera. We like the app and what it can do for us while we are away from the house. Thank You!

What a great experience! They listened to what we wanted and developed a system to accommodate our needs. Rich did a fantastic job with the installation and made sure everything was working on the app before he left! Highly recommend them for your security needs.

Thank you to Vector for the excellent employees of your company: Kevin ** - tech, Tiara - telephone employee, Tony-service manager. Kevin was very knowledgeable, polite and very very helpful in fixing the problem. Tiara was so patient with me while I was explaining our fire alarm problem. She was reassuring, very kind and helpful. Tony - the service manager was excellent in arranging Kevin to come to our home. We are so very very thankful to Tony for promptly getting us help. Thank you Vector for such valued employees. That helped us. We are so very appreciative.

Great experience from sales to installation. Technician (Rigel) explained every aspect of the system, functions, operation, and installation. Professional in every way. Provided a true understanding and confidence in the new system. Technician was also patient in answering all our questions regarding capabilities and possible upgrades. Would highly recommend Vector Security and Rigel as an installer again.

I'm satisfied with the job and service Frank did for me, Everything was explained to me on the things that Frank had to do. Also showed me some things on the phone app, for my camera. I also asked Frank if he would fix the view of my camera. And he also had to replace the sensor on my door. Everything is well done.

Vector just came in and updated my system. They’re a great company. Was even better employees. Nathan was very good at what he did and was very knowledgeable. I feel great to be a part of Vector Security because of the technology that they offer and how convenient it is to use their system.

Long standing customer, I called and was told I would have to call for a free inspection. My last was in 2015 and I believe I was given false information and someone should have contacted me in 2017 for an free inspection as part of my service. Dexter was great and very informative and answered question about in a ring bell with camera which I am having installed in the next week or so.

We had your previous name Security Associates/Vector Security system installed at the beginning when the home was built and it was hard-wired. Vector has been great with service and monitoring. Jerry and Donald were here today and they are professional and very knowledgeable. We would recommend Jerry and Donald to family and friends.

We chose Vector because we have been a customer for a long time and they have always provided excellent customer service. We had a great experience with the camera installation. The staff worked very hard and were extremely helpful and thorough.

We are very satisfied with Vector Security and their service. I would recommend them to anyone that is needing an alarm system for their home. First class operation, including our experience with the phone customer service. Very professional and informative with instruction use, installation and demonstration of the alarm system.

Vector Security just got done installing my security system. I’m extremely happy with the final product. The panel talks to you letting you know what doors are open and what windows are open and I love that feature. I believe Vector has a lot of great technology to offer. The technician Nathan came out and installed my system. I couldn’t be more happy with how he handled himself and was very polite. I normally feel on comfortable with strangers in my house but when he arrived and was in my house I didn’t feel uncomfortable at all. Definitely helps knowing that vector has people like Nathan working for them. I’m glad to be a vector customer.

After being damaged by a storm, my security system needed a much overdue update. I am a person that uses my system all of the time. The technician who came to update my system was Aaron. He was professional, courteous, and very knowledgeable about the system. The work was completed in a timely fashion and when complete, Aaron explained the new system to me and made sure that I was comfortable using it before he left. I would recommend Aaron and Vector completely.

I went to a home show in Chantilly years ago and signed up with Vector Security for free. The staff have been very nice and never fussed at me. The only issue is that they constantly call me and my son for a low battery trouble that we are already aware of.

They have done a great job and the service to the cell phone is great in tracking my warehouse and knowing when the office is open and close is great. When the tech came and worked on the system he has done a great job. I would recommend this to a friend.

My aunt was a long-time Vector employee and highly recommended their products. Rigel was my technician today. He is friendly, knowledgeable and helpful. Very engaging and patient with my many questions. Technology and website are user friendly.

We were having problems with our panel not connecting several times over the past couple months. I called for a service to check out why. The tech arrived and in a couple attempts fixed the signal issue to the control panel.

I was a Previous customer at my business location and liked the system and service that I received. The technician that did the installation was informative and made sure all my questions were answered. Overall, I am pleased with Vector Security.

I was grandfather into Vector Security. Previously it was Sentinal Security and Vector bought them out. Everything has been great. Customer services always answers my questions and gives me information I did not know I needed. Overall experience is good.

I got a upgrade on my Panel. Everything went well. The tech was very helpful in showing me the upgrade and walked me threw the phone app. I would recommend this to anyone. I am very happy with the upgrade that I got.

Recommended by HOA. They are prompt in answering calls. Also very professional. We are very very happy with their service. Been a customer for the past 5 years almost and we will surely recommend them to anyone. We feel safe with them guarding us.

Great service. Professional people. They get the work done quickly. And they always let you know when you have any problems. They're friendly and they know their job. Each time we call, they have responded rapidly. And problems have been solved each time. And I would highly recommend Vector to anyone.

My installer Rigel arrived on time. He was on time, professional and courteous. He was patient and explained everything so that I could understand. He did not have any problem explaining the system several times. He took his time and repeated everything. I was a former Vector customer and was excited to see the new system. I liked the idea of the camera within the doorbell and seeing the video. He told me all about any new services that are offered.

Dell was wonderful. He was on time and went out of his way to take care of everything. He even did a favor of getting my mail for me as I am not feeling well. He checked everything to my satisfaction.

We have had a Vector Security system for 20 years. The technicians have always been knowledgeable and efficient. The main office could be better informed or could have told me in advance that there is a service charge. They could have asked a few more questions to determine if what I was asking for was even possible, because of the age of the system it is not so this was kind of a waste of time for everyone.

We chose Vector because the neighbors recommended and were very happy with service. The staff has been very friendly and helpful with our understanding of the service and answered all questions we had. I just had my equipment upgraded and everything went very smoothly and the Vector representative was very knowledgeable and friendly.

Bill came to my home on time and quickly identified my problems I had called about and was able to explain them to me and fix them. I'm happy with his service. He went over how to operate the panel and some features I was unfamiliar with.

Bob was wonderful. Very thorough & competent, & an added benefit was that he was extremely personal... very polite & explained everything. Your company is very fortunate to have such a dedicated person working for you. Whatever he is being paid... he deserves more!

We had the security installed for about 13 years with Certified Security and it later became Vector Security. We had good customer service all throughout 13 years. For couple of instances (all of them are false alarms) of alarm, we received call immediately.

We love our Vector system. It is the best thing we have and it always keeps our family safe and sound and it always keeps us safe. We also can’t say enough about the great people at Vector. They are always so helpful and they always go the extra mile to help and take the best care of you as their customer.

Word of mouth! Nick is great! Very professional and knows the business well! I will continue to use this company and my family as well. I will refer anyone who asks about my alarm system to give you a call! Thank you to Paul as well.

Technician William ** was polite, respectful, knowledgeable and patiently explained how to access and utilize alarm system. I appreciate all the hard work and professionalism from the Sales step to the installation. I look forward to doing more business with Vector Security in the future!

Vector was chosen by the folks who lived in the house before we bought it. We simply continued using Vector. We did a security upgrade because we had new windows installed and the old screens were hard wired to the security system.

Extremely knowledgeable about all Vector products. Explained usage in depth, and was very well spoken. Quick, easy, fast installation. Highly suggest to friends/family looking for a quality installer, with quality products. 5/5 stars! Insisted to get a hold of Vector if any issues arise, or if I had any additional questions or concerns.

Vector just came in and installed my security system. I’m very happy with the outcome. The technology is great and the customer service was awesome. Tony the salesman did a great job with her presentation. She was very nice and wasn’t too pushy. Nathan came out and installed the system and educated me on how to use it. My opinion about Vector is everybody should be with this company. The technician Nathan went above and beyond to help me out. I was having issues with my spectrum Wi-Fi and he could have just walked out the door but he took it upon himself to help me fix whatever was going on and now my Wi-Fi works great. He said he used to work for spectrum and that he would give me a hand and I was very very happy that he was able to fix that. Definitely shout out to Nathan for Doing what he should have and going above that. Definitely grateful for Vector and the employees they have working for them.

I chose Vector for its reputation of service and I have not been disappointed. They were able to detect my problem and contact me before I even knew it was a problem. The service tech was prompt, kind and was able to fix my Issue swiftly.

I heard the service was awesome and was recommended by family to try their services. The tech was very great on educating me on the system. Nick was great, I like the app feature and the door lock feature. I will recommend this service to my clients and the rest of the family.

I have been with Vector for many years and I have had no issues or problems with the service. Professional, courteous staff. Tom **, Consultant even stopped by while Dan **, Technician was installing my upgrades. I felt both men wanted me to be happy and understood my new upgrades. Great Vector representatives!

Everything went great. Answered all my questions. Arrived on time clean work in house. Helped with the online app and set up. My mother liked him and she doesn’t like anyone. Todd was a help as well. Thank you for great service.

Nick was very good work, wonderful and took his time to go over how everything works. Nick also has wonderful customer service. I would definitely recommend him to anyone that is looking for security. I Thinking of getting camera at my place and he help me understand the reason.

I had excellent service plus Robert ** explained how to disarm my fire alarm system. He showed me how to reset the smoke detector at the detector itself. He also arrived at the time he said he would be here and took care of the issues we were having.