Vector Security Reviews

We had a storage shed secured by Vector. We currently also have Vector on our leasing office also. The technician did a very professional job installing all the equipment. We are very pleased with the install and the functionality of our systems. We will definitely be referring Vector to our Friends and our tenants.

Curtis showed up to install the security system. He was on time and actually they got us in a day early. He did a great job installing the system and he was very fast as well. He showed me how to use the system and even answered all my questions. Great job Curtis and Vector.

Much appreciation to William for doing great service with my door lock and upgrading my camera system today. I am very appreciative to Vector Security for such a fast turnaround. Very pleased with everything. Would definitely recommend to anyone. Thank you so very much for everything.

We have Vector Security already in our main building and we recently built a scale house and wanted a security system in there as well. Devin was our installation technician and he was very friendly and knowledgeable. He showed us how to use our new security system and our app, we're very satisfied with vector security.

Ft. Lauderdale. This was an upgrade to our present Vector Security system. Our technician was on time, knowledgeable, courteous, professional and very competent. We are very satisfied with the work performed and the system upgrade, and we would certainly recommend Vector Security to our friends and family.

Service was outstanding, timely and installer was professional. Awesome service! I would recommend Vector to all my friends and co-workers. I’m a Vector customer for Life, best security service I’ve every had. I truly enjoy the Vector App, cameras and doorbells. I view my cameras even when I am overseas.

I have Vector at one of my rentals properties. They’ve been a good security company for me so the choice was easy. Ethan and Derek showed up and did awesome work. I’m not very good with electronics and they showed me how easy it all was to work. I’m very happy with my new security system.

Your tech did a great good, he was here on time and very polite. We enjoyed having him service our home he knew exactly what was wrong with our system and explained to us in detail in a way we could understand. Thank you for sending him out.

Technician was very knowledgeable and professional. System was repaired in a timely manner. Technician did an excellent job ensuring that he thoroughly explained all steps taken to repair the system. I would absolutely recommend this technician and Vector to others.

Nick ** came out as a follow up to replace my DVR, he set everything back up and even covered it with plastic since I have construction going on to prevent any more damage. He also addressed some issues with my alarm that he saw, which I wasn’t aware of!

When we signed up for these services we were never told we were going to be held in a contract, never mind for 6 years..make sure you don’t sign anything without reading their fine print. I can’t even afford to make these monthly payments 3 years in right now and the only way out of the contract is to pay however many months you have left in the contract times your current monthly payment..so at that rate you minus well pay monthly for the rest of your contract. Extremely dissatisfied with the service and this company in general.

Nick provided us world class customer service. He was very patient in explaining throughout the process. He is indeed an asset to your organization. We wholeheartedly appreciated his services. We look forward in recommending your services to family and friends.

We first had an alarm system because of a representative coming around and knocking on doors to talk to people about alarm systems and they talked to us and we saw the value in it and went ahead and had the alarm installed. Now we are upgrading the alarm and adding a deadbolt lock to the front door and installing the app on the phone. We also added 2 Key fobs to the alarm to use when we are outside the home. Thank You Vector Security.

Donald ** was the service technician. He called in advance and provided his ETA which was very helpful. My system was completed down. He promptly identified the problem, explained it to me, and then proceeded to correct the issues. His knowledge of the monitoring system and alarm.com was outstanding. He solved the problems, explained the steps, and completed the work in a professional and timely manner. He is the best Vector Security technician I have dealt with. Superior customer service. Thank you.

Aaron was a pleasure to have at my house. He came the same day we had a problem. He got the problem fixed and explained the issue and why we were having it. He also checked the app and system out for us. So thankful to have Aaron as our tech, very knowledgable!

Patrick ** has always been able to handle any task we set before him with complete confidence and skills. The local office Dyan, Has always been a delight to work with and quickly schedules any service work needed; If she is not able to resolve the trouble over the phone. We are looking forward to continuing our service with Vector Security.

Technician was prompt, pleasant, succinct and knowledgeable about the system. My neighbor just called Vector this past week and signed up for service. My sister also uses Vector upon my reccommendation. Happy to recommend. Please accept my endorsement. Thank you!

Devin and Derek were our installation technicians today, they came to install a new security system for us, we have a system now with ADT and Vector was cheaper. Devin and Derek installed the system and were very pleased. They were fast and efficient, very nice and knowledgeable, we’re pleased with vector security!

Toni and Nate did a great job with assessing needs and recommending products. During install a few problems were uncovered with compatibility with tasks over of old system. Nate and his support staff were more than fair in mitigating the costs of these problems to complete system and were a pleasure to work with.

Tod ** and Jarrod were all pleasant and did a good job with the install and explanation of how the system works. Also some valuable tips on functions for lights doorbell and thermostat. We will certainly use Vector again and look forward to working with the same crew again.

The technician was on time. He was very professional. He was kind, nice and polite. The central station was very helpful. They tried to solve the problem over the phone before sending out a technician. I would highly recommend Vector Security to my friends and family.

All of my business’s phone calls and interactions with Vector Security have been positive. They address concerns in a timely manner and are always genuinely friendly and helpful. I would definitely recommend Vector to any business looking for security monitoring.

Contacted Vector because I received low battery signal. They immediately sent email with step by step instructions, type of battery required for replacement and a youtube video demonstrating how to exchange battery. I so appreciate the easy to follow directions. Thank you!!!

They have always given us excellent service. When I was contacted about newer easier technology I was very interested in getting it installed.

Joe did a great good! He made sure to call me when if he was running late witch I appreciate. Joe replaced my light bulb as I been having issues with it off and on. The previous technician tried to relearn several times but no luck, so replacing was necessary.

I chose Vector because of my nephew having it and liking his system so much, (Mark **). The sales person Toni did a great job of going over the system I would be receiving. Gary the installer was very nice and was able to set up most every thing on my account because I am not to tech savvy. He went over the system very well and in a way I could understand.. I will and have recommended Vector to others. Thanks for a great job.

I’ve been with Vector Security for 16 years and I needed something easier to use. So I had a service call for someone to come check my system and my panel was bad so I asked about a upgrade and Ethan got ahold of Kevin and Kevin came out and got me a upgrade and I requested to have Ethan be my installation technician and he showed up on time and was very professional. Again I would recommend if you need a system installed ask for Ethan. He was wonderful and thanks Vector.

I have used Vector since 2007 and I am happy with the service. Salesperson and installation tech were excellent! I would definitely recommend to a friend. Walt was great and the tech was wonderful. I couldn’t have had a better experience.

Your tech was punctual on his time and very professional, enjoyed having him service my account. The first tech did a great job. It was just the device he brought out for my garage doors were not compatible, nevertheless it was scheduled pretty promptly to return and install the right ones.

We've had Vector as our alarm system for the last 20 years. It is not often that a technician comes to the house who is deeply knowledgeable, eager to solve the base problem, and willing to take the time to get the job down correctly. Justin did an amazingly thorough job with our older system, making sure that all of the little issues were taken care of. We were about ready to disconnect our carbon monoxide detectors because they were causing so many problems for us, and Justin took the time to find the root of the problem and we were able to keep both detectors. A kind, sincere, and generous person.

We chose Vector because we wanted the best in the business. AJ was very professional and did an excellent job of locating the problems. Our tech also was very knowledgeable when it came to our questions and explained everything thoroughly. We appreciate the service.

I just recently purchased a new home and Vector was already installed. I called to get service and Kevin did an upgrade for me. Ethan and Derek came to do the installation. They showed up before I got home. They were about halfway done by the time I even got there. They walked me through how to use your app and I’m really happy how everything worked and how it all went.

Long time Vector Security system customer needed a new system after house fire. Rick and Curtis did great with helping along the way. Very happy with the setup and explanation of how to use our new system. Loved learning about the app as well as all the new features on the control panel.

Thank you for sending a knowledgeable technician. He was polite and professional and seemed to know what he was talking about. Your technician troubleshoot and found my problem pretty fast. Thanks again for sending a great technician. Mr and Misses **.

Your technician Joe did a awesome job, I didn’t understand why I y’all were dispatching the police on me home when my alarm wasn’t even going off. Turns out that the technician that did the install didn’t even have my siren hooked up. Thanks to Joe all is good now!

The home came we bought came with a Vector system. We Wanted to reactivity it before trying anything else. Prior experience at workplace was quite reasonable. That's all I can say. Hopefully this is enough to satisfy the 40 word requirements. Thank you

Security Install. The home came we bought came with a Vector system. We Wanted to reactivate it before trying anything else. Prior experience at workplace was quite reasonable. That's all I can say. Thank you.

Called for a quote and received a quick and timely service date. Received a great offer and went for it. Sales lady Nichole was great. Gary the tech was awesome, super neat and was really good at playing me the system and setting up the app for us.. I will definitely recommend you guys to other people.. thanks much.

Technician Phil arrived on time. He showed me his ID. He explained how the installation process would proceed. He went over how to use system which is very user friendly. He explained other products available if interested. He was very friendly and he did a wonderful job cleaning up.

Devin was our installation technician today. He came to install a new camera system for us. We have a camera system now but the picture wasn’t the greatest. Devin installed the cameras and our view now is perfect and the picture is amazing. He was fast and efficient, very nice and knowledgeable. We’re pleased with Vector Security!

We have been VECTOR CUSTOMER over 30 years and enjoyed the service provide by Rick ** and Curtis was skilled, knowledge and patient installer. The security team also to becomes fo protecting our former home. WE WILL SUGGESTING VECTOR TO THE NEW OWNERS.

Really enjoyed having Jose service my home, he was very kind and professional. I’ve been having to replace the batteries on my smoke detector several times but still having the same problem. Jose replaced it with a new one and I am so glad.

Your technician was very professional, he took his time listening to all of my issues and assured me that he would resolve them. Jose was able to troubleshoot my system and find the cause. Thank you for sending out someone with experience.

I have used Vector since 1999. I appreciate Vector contacting me to upgrade my services. Since today’s installation of the new system, I am quite pleased with the technician’s professional service. All explanations were clear and I was able to setup my desktop and cell phone components. Everything was explained and I feel I can now safely utilize all components installed today. Again, I appreciate the technician’s professional service.

We choose Vector because of their quality service and services. Me and my wife own a business and we currently are using vector there. Couldn’t be happier. The clarity of the cameras, the tech support and just overall quality. We feel very safe and secure now with vector as our security service.

We used Vector at our other house and were very happy with Ben the salesperson as well as the installation. Kevin has done an excellent job and showed me how to use everything (yeh!). He’s a very neat and clean worker as well.

We have been Vector customers for about twenty years. It was a long time ago but I believe we were referred by a friend. Outstanding service! We have had a few instances where we needed service and Vector came right away. We would highly recommend Vector for the quality of their service and technology.

Decided to upgrade. Installation went very well. Jim was the installer and was very professional and knowledgeable. The system is very user friendly and we are very pleased with it at this time. We are pleased with Vector Security products.

Ethan & Derek was GREAT! Quick, courteous & professional! I would highly recommend them to install your system! I was amazed of how the phone app and how easy everything is to add and deleted employees and how I get a notification every time something happened. Thanks Vector Security.

My brother recommended Vector to me, but he never received his referral fee. I have had to call Vector numerous times to try to get the doorbell working and to get the cameras up and running once again. It took multiple tries by Anthony. He called Alarm.com rep. The first rep was useless. She indicated I did not have the needed upload speed and left the problem unsolved. Anthony left and came back same day and I suggested to disconnect cameras and reconnect them (in the garage hookup). Anthony called Alarm.com and got a more proficient rep to walk him through what was needed to get all cameras and doorbell cameras working again. Now, both my husband and I get prompted when cameras are recording.

Needed a service call for a trouble condition. On our alarm system. Had system since May seven of 2015. Service tech called en route with a arrival time. Showed up on time in clean uniform. Very polite, quickly found problem and fixed the issue. Very pleased with today's service call.

I called the branch and spoke to Agata **. I explained to her what I needed and she got right on it. In our conversation, she asked if there were any problems with my alarm system. I found it very comforting to deal with her.

Vector Security technician, Dexter is an asset to your company. He came to my house to conduct an inspection and was such a professional. He provided an explanation that helped me to understand my security system. Dexter was very cordial and I was completely satisfied. Thank you for your service, Dexter.

The reason I chose Vector is because I had used the service before and was very pleased with pricing service and customer care. Ethan and Derrick did a great job, were on time, knowledgeable, and helpful. Service is a big deal to me and I appreciate their efforts.

Devin was our installation technician today, he came to install a camera to our existing system, we have a doorbell camera on the front of our house but it wasn’t getting the view we wanted. Devin installed the camera and our view now is perfect. He was fast and efficient, super nice and very knowledgeable, as always we’re pleased with Vector Security!

Nick ** came out today as a follow up from his previous visit. On last visit he noticed discoloration on transformer powering system. He came back and replaced it as well as fixed some other issues that arose. Answered all my questions and showed as well as recommended additional options. Very happy Nick came!

5 stars for Gary the service tech. He was truly the only positive part of the experience. Professional, knowledgeable, very neat and considerate. Cannot say enough about him and the work he preformed. Thank you Gary!!

Dave ** was a terrific technician. Not only did he come early (5 days) Dave explain to me what he was doing and why he was doing it. He noticed in the smoke detector he was replacing the work box hole was not covered, he checked the other smoke detectors found they were not covered and covered the holes so it would not cause other false alarms. Check in the other smoke detectors was not on the service request but he went above and beyond to check them, you should have more technicians like Dave **.

I very happy with the technicians. The first technician that came out for service was Kevin **. Very pleased. He really tried to get my old system to work again. Ben ** the salesman helped me with upgrading to a new system called the neo. Evin was sent out and had to leave which I was not very pleased about because Ben had told me that it would be a one day job. They sent Kevin back to finish and he walked me through the new system which I was pleasantly surprised it is much easier than I thought.

Vector Security is a great service provider, that is the main reason we decided to go with this company. The staff are great, they are always willing to assist you until all your needs are resolved. Perfect example; Danielle **, was very kind with helping me with all the questions I had and was able to help resolve my issues in no time. It was great to be helped by someone like herself as I spent very little time on the phone with her because of her knowledge in her field.

After completing Vector’s online contact form, Frank called me and set up an in-home meeting. He was very friendly and answered all my questions. He let me know that he was available from 10am-10pm to answer any further questions, and he even came back out for a second meeting to follow up on my other questions. He was extremely accommodating. Nathan and Jared came out to install our security system and did a fantastic job. They were also very friendly, and let me know of additional promotions they were running that I was able to take advantage of!! Overall, it was a great experience and the Vector team was more than accommodating and willing to get us set up with the security system that meets our needs. Would highly recommend!

The technician Ray came out and did a great job as usual. He always takes care of me anytime I have an issue at my home. He’s always kind and polite and professional and has a very great job at getting my service back working properly.

We have had Vector for years now. There are many companies to chose from. We have been completely satisfied with Vector. Bill is an expert at his job. He brought to our attention some smoke detector and battery issues that we were happy to get resolved.

Ethan and Derek were my Technicians this morning and they were on time and We’ve been Vector customers for many years. Our technicians were courteous, professional and knowledgeable. The installation was on time and finished quickly. Thank you for a good product and service.

Our company has dealt with Vector Security for more than 25 years. Our business uses Vector Security exclusively for all our security needs including 24/7 camera surveillance. Heather **, Scheduler - Team Lead in the Lancaster Branch is the best! Always friendly, always professional and always has the correct answer to fix the problem. It is refreshing to talk to someone that has that level of knowledge, expertise and customer commitment!

It was a pleasure meeting Mr. **. He was so professional and nice. We look forward to him coming and finishing the job. We had to get something done in the house for him to complete the job. We have had Vector Security for years and we look forward to our new home camera services with Vector.

David ** came to my house yesterday and did a great job. He was professional and helpful. He answered any questions with a smile. Big kudos to David who knows customer service. I appreciate David and your company. Thank you again.

I contacted Vector in regards to an issue with connectivity with a monitoring service. They quickly scheduled a service date and time that was convenient for me. Jason came, identified himself, and quickly began to troubleshoot the problem. He instantly identified the issue and fixed it. He ensured that it was working again and verified that the app was connecting appropriately. He also made sure I didn't have any other questions about our other services. He was very courteous, efficient, and willing to assist with anything I may have needed. Vector and its employees have far surpassed our expectations for service and customer relations!

Very great service, they were punctual, were able to answer all my questions can care for all my concerns in an efficient way. They both took time to explain how the system works and how to set it up to our personal preference. It was a quick installation and fast, efficient service, would recommend.

I have had a long term relationship with my residential company and Rick **. Rick and Curtis were very helpful helping to lead the process for me as we updated our system after being broke into. I appreciate all the care and attention to service.

I was a previous Vector customer and have always had great service with this security company. Devin and Derek were competent and efficient. I appreciated both of them showing me various aspects to my new system. I am happy to be a Vector customer. Thank you!

Added two casement windows to security system. Installation went very well. We've been a customer of Vector since 1993. You installed the original system when we had the house built. Service has always been satisfactory. Technicians have always been professional.

Thank you for sending Jose to service my home, I am very happy with his work and his professionalism, Jose do a great job explaining to me exactly what he was doing, he didn’t mind that I watch everything that he was doing to learn.

I have been using Vector Security since we moved into the house 16 years ago. Other than our initial installer who we do not feel represented Vector Security well, we have been very pleased with the service we have received from the central office monitoring as well as the service technicians. My only complaint is that it often takes a week to get a technician out when there is a problem and we have to live with the 6 am beeps alerting us that there is a problem. I love receiving the calls from Vector telling us you are getting a signal that there is a problem. Feels like you are on top of it.

Jose did an awesome job very impressed!! Hanging had a lot of questions regarding getting camera coverage and cost, Jose was kind enough to break everything down for me so that I could understand. Very pleased with Jose’s work!

They were very concerned about my satisfaction and completed the job with excellence. Their conduct as to my knowledge of how to operate the system was of great importance. I am so glad that I was able to locate my services with Vector Security.

AJ the tech rep was very professional and knowledgeable. I would recommend Vector to others for their home needs. Vector has been spot on with service and timely. Since joining Vector as a customer in 2012 the service as aforementioned has been consistently good, and timely.

Wayne was a great help in diagnosing the problem with our security system, he is a very knowledgeable individual who prides himself on providing outstanding customer service with great attention to detail to match. We are very happy to have people like Wayne who can assist us with any problem we face with Vector security.

Very well!!! Answered all our questions and made it easy for us to understand how to work our system. The service technician was very nice and made sure we understood how to use apps on our phone and website as me and my husband are not good at doing those things.

Already had Vector in place. Upgraded to wireless. Great service. Wonderful explanations as to how to use new devices. Recommended some upgrades for devices. Have had Vector since purchasing this house. Keypad user friendly. Easy to use. Nick did a great job.

Had a great experience with Jose, he was polite and punctual. Jose was also did a very clean job and was very professional. Jose was also kind enough to show us different figures of our alarm system that we weren’t aware of.

I selected Vector because ADT could not make their install work. Chris, John and Mike assured me that would not happen with Vector. The system is up and working. They were on time and professional and the app is easy to use.

The sensor for the front keeps blowing a false alarm and these guys keep insisting on sending the police to the house. I have had so many false alerts the police will laugh if I really need them for an emergency.

I chose to have Vector for security because of the condo community that I live in. I am very pleased with how my System works. Although the Panic Alarm is extremely loud and scares my dog. The technician Dave did a great job. He was very professional and kind. He took the extra time to show me how my system works and allowed me to get comfortable with arming and disarming the system before his departure. I would recommend Vector to all my Friends and Family.

Jose was is excellent person and technician. I was happy to have him come and service my home alarm system. Jose took his time fixing my doorbell, I am glad he came out because I know nothing about this new technology.

AGATA ** was extremely professional, patient, and courteous in providing us the information we requested. She was true to her word when she stated that the requested information (Alarm Certificate) would be provided to us by the end of the business day. All of your personnel were courteous, knowledgeable, and friendly. Agata was extremely professional and courteous in assisting us in securing an Alarm Certificate, etc. She e-mailed it to us on time as she stated she would do.

Love our Vector service. We can’t say enough about the great service that we receive from Vector. The technicians that come out are just amazing and they can help you with any issue and any question that you have about your system or adding anything to your system. They are just the best.

I wanted to get this Vector system reactivated from the previous customer. Contacted salesman and he signed me up. Nick the technician came out and done a great job explaining the alarm system and the Vector App. He recommended a fire device as well and I jumped on it. Overall, I am pleased with the Vector services and employees!

Ethan and Derek. Our sump pump went out and our basement flooded so we decided to get a sensor put on our sump pump. The Vector technicians called me on their way to my house and showed up not long after that. They were very professional and helpful. It was very fast and friendly service. I’d like to tell those 2 young men thank you for everything.

I used Vector through a new home purchase at Valencia Cay. I am very happy with the Service and the instant response when the alarm goes off. When I called today for a Certificate which was requested by my Insurance CO. I was treated extremely well by the Representative and received the Certificate the same day.

Carl did a great job fixing our hard wired alarm system. I highly recommend this technician. Carl arrived in time. He fixed a problem the other tech could not fix. I would like to request Carl for all of our future service calls.

Our technician was excellent and helpful, very knowledgeable and made sure everything was done efficiently and clean. Would recommend. Arnoldo is a great tech/installer. Topnotch, you will be hard to ever find better customer service than this guy. Would refer to everyone I know. An absolute pleasure to work with. We didn't want him to leave.

We have an existing service contract with Vector. We called for service because several of our perimeter contacts were malfunctioning. Bob ** was terrific...analyzed our problems, fixed them and assisted us with understanding the features of our set-up. Great service...couldn’t be happier!

I had Vector for some year and I needed a upgrade. So Nick ** came to upgrade and did a good job upgrading the alarm system and explaining everything on how the system works, the App, and the cameras. I really like the new panel and how update to date it is. Overall I am pleased with Vector Security.

We decided to do an upgrade to our system. We got quotes from other companies but we decided to stay with Vector because of the excellent customer service. My technicians for the day Ethan and Derek did great work and I’m so happy with my new system.

System Upgrade. The technician was very thorough. Peter made sure both my husband and myself could clearly set and disarm the new system. The video cameras for the door and the yard were both installed without any damage to the interior or exterior of the house.

The service was included in our Valencia Cay HOA. We have never had security service before and are looking forward to it. The associates that we have dealt with have been great and prompt in answering questions and taking action.

Dave did a great job today installing our security system in our new home. We had Vector in our old home also. The technician installed an upgraded system and was very professional in doing so. We decided to not have the Outdoor Cameras installed that we ordered. We like Vector's User Friendly App and Keypad. Thank you for your services at the Henderson home.

Because you have always been there when we need you and very friendly very happy when I talk to someone. Thanks for being there. Always on time, does the job right, answers everything, goes behind and makes sure they done what they needed before leaving. Very caring people.

Your Tech was well informed and explained everything he was doing. We are doing a major remodel in the spring and will consider upgrading our existing system. He explained the benefits of the new system while thoroughly checking out the current one.

Installation went well, arrived within the scheduled time frame, and explained the operation well, and answered all our questions. We appreciated the friendly customer service. Would definitely recommend company to our friends. The technician advised us of other options, and how they operated. He also explained to us how it worked within our HOA.

Association has this available. Based on my experience they are a good company. Doug was great with explanation of system pieces and Rod was great with installation and explanation of system. Very informative session; Rod knows his stuff and deserves a promotion.

Very professional, well qualified! Our serviceman came out as scheduled which means a lot being a busy family. He came out and replaced the fire sensor and we were good to go. He was very professional and a hard worker and has came out here before to our home and business and has always done a great job!

I love my Vector system. It works great and keeps my home safe. I would not got without my great security system. It helps me to feel safe in my home and know that when I leave and come back home that it has stayed secure.

The Security Company was provided by our HOA at Valencia Cay, Port St Lucie, FL. It is a new installation and I needed a Certificate. Agata ** very quickly responded by emailing the certificate that I needed for insurance purposes.

I tried to request a service call online but the page you offer to do that does not work. And.... then this form wants at least 40 words. What the heck is the difficulty in understanding that your website is not working correctly?

Great service and installation from start to finish. Couldn’t have asked for a better experience with the installation and sales process. Thank you so much Vector Security for prompt and professional service. Very satisfied with everything. Thank you so much.

Just want to give a huge shoutout to Vector Security for coming out on short notice to install my alarm system. I appreciate William for all of his hard work and professionalism. Definitely would recommend this service to anyone.

Vector took over from preceding company. Service tech was considerate and called two times to keep me posted on his time of arrival. He indicated what he did to correct problem with the alarm and discussed the likely cause of the trouble. Thank you Bill and Vector.

We chose Vector Security for their reputation, outstanding service and reliability. Our installation rep Jim was top of the line. Our sales and service rep Ed is second to no one. Could not have made a better choice in a security company to protect our family and our home.

Ryan is a great service man. He is very intelligent, caring individual. I would highly recommend him to anyone. He is very knowledgeable in his field. He checked everything out and the system is working fine. We felt like we have known him a long time.

I requested a certificate of alarm for my property, required by the insurance co. and received it in a couple of hours, even though the insurance co had warned me that some alarm companies may take days to do this. Really happy with the response. Thank you AGATA.

I have had Vector for many years. Aaron came to my house to service my system and got it up and running. He was able to come on short notice and was very professional and explained everything he did and was going to do. I will continue to ask for Aaron to service my system in the future as well. Thank you.

Kyle was great from the Moment he entered the house. I told him it was happening and he knew exactly what the problem was and fixed it in no time. He is outstanding and he deserves a raise spirit, I would Recommend Kyle because of his knowledge of the system.

Evan installed two smart locks, motion detector, panel, and new smoke alarm equipment. He was fast and efficient in his work and super helpful when explaining how to use the panel and the app. All in all a great experience with Vector security.

Nick ** was fantastic to work with. He did a very thorough job and answered all of my questions. Vector is a fantastic company and I will continue to trust them with all of my home security needs! Thanks again for doing such a great job!

I had just had Sean **, one of your service people, at my house. He has been here other times as well. I just wanted to say that he is an excellent representative of your company. He is polite and efficient and I am always pleased with the results of having him here to service our alarm system. Just thought it was about time I took the time to let you know that. Judy

I opened a store up in Mansfield and I was hoping to find a great company to protect my business and I wanted a local business and I was asking around and Vector Security what brought to my attention. They were right around the corner and that can and installed my system before I opened the doors. The installation technician Ethan and Derek were great. Thanks.

Thank you so much to Vector Security for coming out to install my outdoor camera today. I am so pleased with the work by the technician and the professionalism he showed from start to finish. Thank you so very much.

One of the motion detector battery was low, technician came out as scheduled and promptly replaced all the batteries thru out the house. After the batteries were installed, the technician also ran the test of the system. He also help re-instate or turn on the security system.

Your tech did a good job! Was arrived at the time scheduled and made sure to give us a heads up. Your tech was really professional and quick. He also programmed and showed us a cool tool for altering the monitoring station of an intruder.

I've been with Vector over 20 years. The customer service and service department have been very helpful. In fact when service techs were unavailable, Karyn came to my house to assist with replacing my battery. Above and beyond expectations. Service tech Matt was able to resolve two issues in the same visit.

We decided to go with Vector system after hearing great reviews from neighbors and family. Ed was our salesman. He was very informative and helpful. Jim installed the system perfectly and explained the system thoroughly. They were friendly and prompt. Both called prior to arrival. I would recommend vector to all my friends and family.

Vector was recommended by a friend. Aaron was very professional and kept us informed on what was happening. He did an excellent job. In addition Aaron reviewed the system settings for us as we have not changed anything in years.

Customer service is top notch. They arrive promptly, explain issues clearly and are always willing to go extra mile for us. Sensor was having issues and Amanda had a tech out to us in less than an hour. Job always done quickly and efficiently with no disruption to operations at our office.

The tech was so helpful, I’ve got a new phone and wasn’t able to set up my doorbell camera and I depend a lot on it. Thanks to Jose I get notifications again. He also showed me more options that I didn’t even know that I had. Thank you Jose!

When we bought the house the security system was already here, but we decided to have Vector monitor the system based on a recommendation from a friend. The service staff has always been good. Mike was great to have, he was knowledgeable and answered all questions that I had.

I’ve been with Vector Security for about 14 years. The systems are easy to use and whenever I have an issue, I can call to get prompt service. My most recent service was on 10/11/19. The technician, Del ** was prompt to arrive for the service and was very professional and courteous. There are many other security systems on the market today, but I plan to continue with Vector for the monitoring and customer service they provide.

I called Victor out for my security system. They showed up on time and the technician was very friendly. It was very professional and set up expectations. He cleaned up after himself as the job progressed. I would recommend that the security to anyone needing a security system.

Agata was extremely helpful in addressing my needs. I requested a certificate of central monitoring as well as a name correction on the certificate. Agata helped me immediately and professionally. She represented Vector Security very well. I would recommend the company to others in my community.

Vector Security is who our community uses so we went with them for our full house install. We could not be happier with the service we received today from Rod! He was patient, thorough, informative and professional. Will definitely be recommending to our friends and neighbors!

I had some issues with a recently installed system. Nick ** came out and quickly figured out how to resolve my issue. He informed me of the actions he was taking and why. He even showed me things I didn’t know the system could do.

Nick ** came out to my house to troubleshoot a few issues. He was on time, pleasant and professional. He was able to quickly identify the issues and resolved all of them, he even noticed some other things he fixed to prevent another trip. His troubleshooting skills are topnotch!

My daughter wanted to have security installed in my home. She has Vector Security at her home. Nick the technician came out and done a great job installing and explaining everything! Very professional, courteous, friendly, and knowledgeable of Vector systems and Cameras. I need to change a few things to get my cameras and door locks but overall I am pleased with my new alarm system and App!

We chose Vector Security because we had heard lots of good things about them. We have been very satisfied and feel much safer having an alarm system. Recently we noticed that after arming our system away and not exiting the house in the required amount of time, that our system didn't go off. I called and reported the problem to Vector and they scheduled an appointment very quickly for a technician to come out. He came and discovered there was a default with the motion detector and replaced it for us. Very pleased with this alarm company.

System upgrade. I’ve have Vector Security for 15. I’ve always have great service and professional service from Vector. Ethan and Derek where great and they showed up on time. They were very professional and knowledgeable about the installation. Not too often you get a service man taking his boots off at the door when coming into my home.

My service tech Clyde ** recommended the new control panel that was available and explained how I would benefit by making the upgrade! He has installed the new panel and we are very pleased with all the new features that this upgrade panel has to offer.

Partial system already in place. Great customer service. Staff was very fast and efficient with our install and took the time to explain the ins and outs of our new system. We would absolutely recommend this company to others we know.

Very good job explaining sensitivity settings for doorbell camera in app. We have a much better understanding of how camera works now than we had before. Very informative and helpful. Both people who came were very polite also. Thank you!

The service was great. We have had Vector Security for over 12 years and we have no complaints. The technician was great. The products are very dependable. I love having the app for my phone. It makes it incredibly convenient while traveling. Always a great experience with Vector.

Very good service and technician that come out, were very professional and answered any questions I had. I highly recommend Vector Security to my family and friends. Timely service, always on time and friendly. Customer service is very nice and friendly as well, never had a problem when I call them, always answer, no problems at all. I love Vector Security, thanks for making me feel better at home, and while I’m away from home as well.

Jose did a good job, he was fast and got the job done. We were just upgraded and were worried how come the system was having problems already. Jose assured us that it was a new system, one that just came out and sometimes there is a few things that sometimes need to be sorted out.

I can not give the company a five star rating. I am very dissatisfied with their customer service. I had numerous issues with the initial install which was enormously disappointing after being a customer of theirs for 18 years. The problems I experienced were damage to my residence forgetting equipment failure to follow up. (I can give the installer Kevin ** a five star rating.) Who the company sent to make the corrections. I am please with the company's monitoring. I suggest requesting Mr. ** as your installer or Kevin ** for service.

Installation. Ed and Jim were very professional and their service was amazing. They answered all of our questions and were extremely knowledgeable of all their products. There were no pushy upsells and they accommodated our schedules. They were neat and clean in all respects and walked us through every phase of the process. I would recommend them 100%.

Jose did a great job, He listen to all of my concerns and was able to answer all of my questions. I was very pleased with his work and professionalism. Jose also showed me the proper way/ steps on replacing the batteries to my alarm devices.

Very Good Service. I am very happy with my interactions with the Vector Security staff. I just don't like to have to pay a travel fee twice after two months. Everybody was very helpful including the technician who did a good job fixing my alarm system.

Robert ** was very efficient and gave a explanation for why the battery we replaced was not the correct one. He offered us a service contract but the owner's out of town and no one was able to authorize it. When the owner returns to the office he may sign a contract but I would like Robert to get credit for the contract.

I have been a customer Vector Security for approximately 3 months and I am totally satisfied my service. Vector gives me added security because I do not own a firearm. I really love the ability to review who's visited my residence while I am away. My sister has vector and my brother will be adding it to his home in a few months. In closing I would recommend vector to all friends and family. They are truly a wonderful company.

Howard was efficient, personable and helpful in any questions I had to ask. Vector Security would definitely be recommended to anyone for great service. I have been with vector for a long time and they are always there to help me and fix any issues that come up.

I had Orsino ** come out to my house to install a wireless garage door opener on my house. Not only was he on time he was very friendly, he talked me through getting the garage door stuff installed on my phone. I was having a issue getting it to show up on my phone. He made a call and was on the call for around 20 minutes and did not leave until it was all working perfectly. He also went out of his way to see if I had any other questions and then helped me change my password and the email address on my account. I would recommend Vector to anybody that ask. I even took my phone to my neighbor's house to show him all the features there are and tried to talk my realtor into getting him a security system for his house. Vector is the best!!

My old alarm was outdated so I wanted an upgrade. Nick came out with the best customer service ever. He answered all questions that I had and also made sure that I was familiar and satisfied before he left. I’m 100% satisfied and will refer customers.

I chose Vector when I purchased another house in 2015 because their technology was state of the art. The total package was cost effective for me and offered me the ability to use my phone to set my alarm. I had home damage from hurricane Mathew. Vector came out immediately after the storm and restored my service. They have been responsive, proactive, flexible, and helpful as my needs have changed. I would recommend Vector Security.

Todd, Curtis and Jared did a really great job. They were very professional and were very prompt for the appointment. I would highly recommend Vector for any future jobs. They also did cameras and a ring doorbell for us and we are very happy with all of it.

Choose Vector because it was recommended by a friend. The installation/review was great. The technician came on time and did a wonderful job, he was well dress and communicates well and very friendly. The vector system has been working very well and dont have any problem with. I will recommend vector to any one if I have to.

Our technician, Bob **, did a fabulous job. He corrected what others didn’t by specifically taking the old 3G modular out of the Vector box and replaced it with the new 4G LTE that immediately increased our signal strength. He also showed us how to increase wireless receptivity in the house and expounded on how the wireless vector backup activates should we have a power disruption. He educated my wife on the benefits of Z-wave and the components that we can add to our Vector Security Suite.

Vector employee was very professional And friendly. Great service in upgrading my alarm system here at my business. I like the convenience of being able to turn my alarm on and off through my cell phone by the Vector app. So far, I am pleased with the alarm system and the Vector app!

Thank you for sending Jose, he was very professional and polite. Jose made sure to call me when he was in route as I requested. I was having a problem with my smoke detector that was just recurring. Jose figures it out and showed me how to keep from happening again.

Terry came out for an emergency visit today due to a possible slam that happened in our building. Terry was very kind and informative, he checked our system and gave us the all clear. We spoke about service plans, and I will be sending that information to our site director to review. Thanks for your speedy service today.

When my home was built, CV Security was installed and worked fantastic. The technician has done an excellent job and are always friendly, prompt, and professional. They continue to advise me of most current equipment. I highly recommend them for service.

System was installed quickly. I had a schedule to keep and the installer was correct on his ability to get it done in the time I gave him. Very knowledgeable and easy to understand instructions. A must have system for people who need an easy alarm to operate. Satisfied customer.

Installation - Rodlin did great job installing IQ panels and keypad for front door updating all the software and complete system upgrade!!! All I can say is that tech was extremely knowledgeable and helpful. I would recommend this to anybody else in the community that wanted to go for the upgrade SHWP.

Vector Security is a good company to be with. They charge a reasonable price. The other companies charge a bit more than they do. The people on the phone were very helpful and the technician that worked on our system was very nice and polite.

We are very satisfied with your technician’s work. He was able to find our problem very fast. He also showed us things on our keypad that we weren’t aware of. Jose did a great job and was very professional. Thank you for having Jose service our home.

Used your services on my own house and had alarm installed in my mother's house. Install went very well. Staff was very knowledgeable, professional. Install was on time when promised. We feel very comfortable with Charles the tech. He did all the work on my own home.

The service that the technician Ray provided was very good. He was very kind, professional and polite. He took his time to fix my doorbell and all the other issues that I had. Thank you very much for the go to work.

The service Ethan, Derek technicians were great. They were professional and very knowledgeable. They were very friendly and helpful. They took their time showing me how the system works. I would definitely recommend them to everyone. Thanks Vector for Making my home safe.

We have had Vector for 22 years and have always received good service in house and by phone. Our only concern has been communications to our remote location in RI regarding billing and service calls when we are not present. We dropped automatic payment because we received no notice of billing or confirmation of your debiting our account.

Mike came out to test our carbon monoxide detector for our yearly inspection. The testing process was quick and to the point. He explained what he was doing as well as let us know when the detector will need to be replaced.

He did a great job installing and explains how to use the system. He helped set up the front and back cameras and was there to explain the whole system and was ready to answer any question we had about the system.

We have been customers of American Alert/Vector Security for many years. We have always been very pleased with all aspects of service from Vector. Today's service call was no different. Jonathan called to set up an arrival time, he was on time and was very conscientious about his shoes when entering the home. Jonathan reviewed all contacts and pinpointed the issue with the alarm. He explained what he would be doing and why, and then quickly changed the contact. Before leaving, Jonathan asked if we had any questions. We were very pleased with the service.