Vector Security Reviews

My technician Phil arrived on time, was respectful and courteous. He made sure I understood everything about the system as well as cleaned up before he left. It was a very positive experience and I would recommend Vector Security to my family and friends based on his service.

Vector was my first experience with home security and I have been thoroughly pleased with this system. I installed the system a few months after the death of my husband; it brought me a great deal of comfort! Today Chris serviced the system. He was able to answer my questions and was complete and expeditious in his work. He was also personable. Thank you!

I chose Vector cause Krysten ** works there and trust her and her family. Derek did great explaining the system and setting it all up. And the install went fast and easy. I’m glad I don’t have to worry about anyone breaking in especially around the holidays.

I was referred over by my mom and dad. They have had Vector for years. I really enjoyed their system so I decided to get one of my own. The vector technician came out and installed the system and did a great job. I couldn’t be more pleased with the final product and I do recommend vector security to anyone that is looking for a security system.

Vector Security was recommended by a friend who also had Vector Security. The interactions with customer service, sales reps and service technicians are good. The install was good. We were frustrated with the police being dispatched during a false alarm incident.

Jose did a great job, he was knowledgeable and polite. He had a lot of patience trying to fix our problem and letting me know what he was doing at all times. Once he was done he told me what had caused our problem. Thanks for fixing our camera.

Rod has great technical and Public Relations skills! Give Rod a raise, he goes above and beyond to help us "old folks" with the application on the phone!!! I will definitely recommend Vector to my friends and relatives. I wish everyone at Vector a very Happy and Prosperous New Year!!!

Current Customer this was a service call, Your technician Dave ** did a wonderful job. Was having problem with my garage door opener. Dave solve this issue for me also had two other issues which she did not hesitate to correct for me.

I chose to keep Vector because I’ve always had good service with them before. Derek was friendly explained everything and seemed really knowledgeable about his service. Thanks vector for everything today. I’m very happy with my system and the whole install process today.

Good Recommendations from friends. Started as a local community in the Phila area. My experience with Danielle was positive. She spent a great deal of time helping to set up my alarm.com. She was helpful and patient with the process.

We are very happy with Joe’s work, he was able to fix our issue that the other tech didn’t. He knew exactly what to do and was fast. He also explained to us how everything worked and what to expect. Thanks again for sending a knowledgeable technician.

I’m very pleased with Jose’s Professional, he had been to my home before, unfortunately he didn’t have the part on his truck but he put in the order right away. Jose finally made it back with the correct part just like he said he would, very pleased with his work.

We have been a customer for almost 28 years and decided to remain with Vector for our new system. Our interactions with your employees (both sales and installation) have been satisfactory. Installation and subsequent instructions were thorough. I would happily recommend Vector to others.

System installed by Vector Security in home and garage. Installer took care of everything in a timely and professional manner. Reviewed how to operate the new system and tied into the cell phone application. Would recommend to friends or family. Overall happy with everything that was done

I had excellent service from David ** today, Dave was very professional, kept me informed of every step he was doing and I would definitely recommend him to do any service for me. Dave had to get to the attic, he had no problem helping me move a lot of stuff to get to the pull down so the attic could be accessed, and he had no problem helping me put the stuff back after he was finished in the attic. Thank you.

Kevin was a wonderful person to work with. We’re very pleased that the job went quickly and efficiently. We were pleasantly pleased when he said he had to come back that he came back the next day to finish the additions that we requested worked well with our house management crew. Thank you!

I want to thank Jose for coming out, he did a great job. We had a sales rep come out and said he was with Vector and scammed us, he switched everything to the other company but Jose came out and fixed it back to Vector, thank you for fixing everything.

Vector provides topnotch service by a very well trained and professional team. Service calls are easy to schedule and the service technicians go above and beyond to provide a full review and testing of your system even when just merely stopping by to change a battery in a sensor.

Everything went well with the visit. The technician Bill was on time. He was very very thorough. He did everything I requested when I called into the office. Overall, I am very satisfied with Vector and would recommend them to my friends.

Long time customer. Dave ** has provided excellent service on now three service calls. The system has functioned as expected after each service, no need for repeat calls about the same issue. That keeps us happy; we like Dave and enjoy his visits, but don’t want to have him have to do service calls too frequently.

Chris was on time. Was very professional and knowledgeable. He replaced the batteries that were defective and a couple of additional batteries that were suspect. He conducted the testing which seemed to be successful. I believe the issue has been solved. Thanks.

Your service technician Dave ** was very professional. I had two low batteries in carbon monoxide detectors, you recommend replacing the batteries and all three of them. I also had a low battery in a window sensor, he replace that battery also. The trouble did not clear right away. He stayed until he did. I wanted to delete the CO detectors but he explained to me I paid for him and my service contract covers them so I might as well keep them and I agreed.

Nick made the installation a very nice experience. Very nice and great customer service! Would recommend him to anyone that is getting Vector Security. Made the process very easy, especially when learning about the new system, and the installation of the outdoor camera.

Mike the technician was very knowledgable, helpful, and friendly. He answered all of my questions and was excellent to work with. I appreciated that Mike was nice enough to put shoe covers on, he was very considerate and easy to work with.

Joe did an awesome job. Before I got he started he made sure to answer all of my questions and concerns. Joe seemed to really know his stuff. He troubleshoot everything to make sure all was working after I had a lightning strike and got everything working again!

We have been having problems with our door locks not working properly. Justin ** came out and was able to diagnose the cause of our issues and in turn replaced the locks. He was friendly and made sure to test the new locks and was able to make the same keys open both of the locks. Thank you!

Vector Security continues to impress with their service and technical knowledge of their service staff - they know how to get the job done! From the time I called until the time that they arrived to solution the problem and find a positive outcome for us as customers. Would highly recommend to others.

We’ve had Vector Security for 8 or 9 years and we just bought our new home and wanted Vector Security to protect it. So after we moved in we called Vector Security and they came right out and got our estimate and we couldn’t pass up the deal so we signed up and Ethan Showed up 5 minutes early for the installation and he greeted me with a very professional attitude and we talked about the whole installation and he got right to work. I couldn’t be more pleased and happy with the installation technician. He was a very professional and friendly. If you need a Security System please call Vector Security and ask for Ethan to do the installation. You will be very pleased with the outcome. Thank you Vector Security for Sending Ethan. You guys always go above and beyond what we expected.

Installed a security system upgrade and did a great job. Professional and informative. Taught me how to use the system after it was installed. Needs to come back and Install doorbell because a chip was needed for the existing chime.

I received great service from Vector Security. They were on schedule and the staff was very pleasant. Highly recommended. He had the knowledge to get the job done fast. He was in uniform so we were able to know who he was.

Vector was recommended through friends. We were replacing home security system. We were very pleased with our service. Kevin was very nice to work with and was very knowledgeable on installation. He answered all of our questions & showed us how to use system.

I chose Vector Security as my security system because they were recommended by a friend. The salesman was so detailed about their product and the system. The interactions with the Vector staff has been excellent. Vector Security Is a very efficient company.

We chose Vector for the reliable reputation, cost, and referral from family. Derek went above and beyond to fix our front door issue when installing the deadbolt keypad. He patiently tried and tried again until he fixed it. He walked us through the app and showed us how to work our new system with great explanation. We are left feeling comfortable and confident with his services and our new Vector security system.

This is for a repair. It went well. Technician was on time. Installed new speaker in a timely fashion. He was very courteous and helpful. I also am currently having a programming issue with the heat/cool settings on my COntrolled thermostat. The technician is also looking at this also to get it right. The settings for auto fluctuate up a couple degrees.

I was with ADT and Vector gave me a whole lot better deal with them and a lot more for my money. I needed my shop secured as well as my house, but ADT didn't provide that. I have not had any problems with any of the Vector staff and I would refer, and have referred, anyone to them.

Thank you so much for such a timely and professional installation. William was right on time and did an excellent job. I am very satisfied with all that Vector Security has done to get my installation done quickly. I look forward to having you guys for years to come.

Nick ** is such an asset to your company. He is knowledgeable and really goes out of his way to help. I had not been happy with Vector and would have canceled my service if it wasn’t for his customer service.

Gar was excellent and very professional. Services were transferred and I’ve been with company for 5 years. My mother is happy too because she has the life alert bracelet and I will feel more safe if she alone, especially since she has already fallen.

The service was technician, Dave **, was brilliant. He fixed everything I’ve been waiting to fix for years. Dave ** pull the wires out of the old system which I asked him to do when they installed the new one and every service appointment after that. He cut the wires pulled him in the basement where I told him I could take care of them as long as I knew they weren’t being used. Dave ** also went above and beyond by pulling back the phone line which was no longer used, removing that from the system tying back my phone line and making sure all house phones were working. Again your service technician was brilliant. No one else could do this.

Bill was on time, quick and knew what he was doing. He was also courteous. I have never experienced dissatisfaction from Vector. I have recommended Vector to friends and family. Thank you for the quick service today. Have a great day.

Technician was prompt, professional and very helpful. He provided an additional service to prevent my having to schedule a second appointment. He also explained further services to ensure I would get the best protection from my system. I really appreciate the customer service.

Very knowledgeable, friendly service, great prices. Ethan was very personable. He knew the system inside and out. He was very professional, answered any questions I had without hesitation. Vector Security should be very pleased to have him as an associate.

I chose Vector Security to maintain the continuity of the already installed security system into the house we had just purchased. I received excellent customer care. Scott **, the local specialist made arrangements to meet us the day of our move and explained the existing security system in painstaking details and he provided us with details of upgrades and updates which were all very reasonably priced yet extremely well oiled, efficient mechanism. Definitely felt way more secure than the previous security system we had. The setup was done very proficiently by the technician Kris who was very courteous and thorough. Thereafter the system has worked seamlessly and the online access through Alarm.com makes the operation very user friendly. Customer care was also excellent at answering some of the questions I had and they promptly scheduled a technician visit for some technical issues I had.

Vector was used by most residents in my subdivision 20 years ago when we purchased this home. I have been pleased with the service. Wayne the Service Tech is courteous, knowledgeable, and most of all a true professional who represent your company well. My experience with Wayne makes it easy to put aside any previous negative experience.

Part of the Valencia Cay Association. The technician was very patient explaining how to use the alarm and trying to make sure we were getting what we wanted. He was very pleasant to work with and extremely patient orkink with he other complications in the house of electrician and movers.

David ** replaced the batteries on our window sensors. He was fast and efficient. He made sure everything was up to date and replaced the sensors that weren’t communicating right. Now everything is replaced and working well again. Very satisfied with his service.

Good reputation. Reliable service, excellent response to alerts. Dave ** has been to my home several times in the five years that I have had this security system. His work has always been accurate and he has been very helpful —- answering my questions so I better understand my system.

Service excellent esp our serviceman David **. Every service person has been very personable and knowledgeable. Response time from the main company has been great. Our time with Vector Security has been long-standing and with no problems. David ** has been the best serviceman we have had.

I chose Vector when we first moved into my subdivision because they were recommended by my neighbors. I have stayed with Vector all these years despite others trying to get me to switch to their services because I have never had any bad experiences with Vector. They respond quickly when I call for assistance.

I have had my alarm with IHC Security for almost 1 year. I recently had to transfer my service. The transfer of services was smooth and under 2 hours. The tech that came to install was very professional and courteous. He absolutely was considerate of my home. He wore the shoe covers. Whenever I call IHC Security I get attention as if I'm the only one that matters. The lady is patient and kind. Answering every question I may have. I would highly recommend this company

Jerry was very helpful and knowledgeable. We’ve had other alarm systems before, but we are very satisfied with the service we’ve experienced from Vector. The phone staff is always very helpful. The most recent situation was very thoroughly handled. Jerry arrived at the designated time. He called on the cell phone and when no one answered, he called on the home phone. Very thorough.

Nick was fabulous!! He was crazy thorough and had great advice. We really appreciate all the hard work he put in. What a long day and still very professional!! Thanks so much Nick!!! He came here very early, worked all day without a break just so we could be secure and happy in our home.

Dave ** Was very courteous. He was running behind schedule but gave me a call let me know what time he would be arriving. When he arrived he explained what he was going to do. I was very impressed with Dave **, Vector should have more technicians like him. We are very pleased with Vector and recommend Vector to all our friends.

Started by calling for an update. Tony called and made arrangements to come over and tell us our options. We decided to take her advice and signed a contract to have the work done. Curtis came and as very pleasant and got the job done. Went over everything with us.

MR. ** was very professional explain to us all the details and gave us a good deal.The technicians, PETER and Kendall were very helpful, answered all my questions and concerns, knew what they were doing good job. I am very please with the installation and I will definitely recommend Vector to my friends and family.

Installer was prompt and courteous. He went over everything that was installed. We chose Vector over renewing with Guardian because of the pricing and available extras that were offered. We are happy to be part of the Vector family now.

Recommendation from friend who had good review. Representative first contact was great and pricing was with budget, customer service rep is always courteous and knowledgeable. Immediate response when there is a problem with the system, calls are almost immediate. Would recommend to. Family and friends.

While we were out of town our housesitter noticed the alarm panel was beeping frequently. At my suggestion she called technical support and was guided through a diagnostic test that solved the problem quickly and easily. She was relieved, as were the dogs, and I am grateful to your team for working with her in my absence.

We had Vector out today to check our smoke detectors and replace the batteries. The man that came was very pleasant and exceeded our expectations of a technician. Very knowledgeable and professional. If anyone is looking for a security company. I recommend Vector Security.

I'm not sure where my phone call is directed to, but I have been told 3 different times the wrong battery. I only have a certain window to take the battery out and replace it. I also have been waiting on a technician to come and fix a zone (which I pay an extra fee monthly to cover) and still no phone call. I called today and had to go over the problems for the 4th time and hopefully this person got it right (although she was snippy and talked over me). Very frustrating and thinking about cancelling our service.

Salesman was knowledgeable and helpful. Customer service technician has been very helpful and courteous when he has visited my home. I normally have not had any issues with the system but it seems all of my batteries went out at once.

Nick did an excellent job. Great customer service. I like the style of the alarm panel. The built in camera feature will definitely work in regards to security and peace of mind. Also, I like the weather updates on the alarm panel and how accurate they are for my area. Overall I am pleased with Vector services.

Technician arrived on time and very was professional. Both gentlemen explained step what was being done and ensure all parts were functioning both online as well as cell phone. The level of professionalism spoke volume and I ask if I wanted to upgrade could I call upon Peter. Thanks.

We had service for replacing 2 sensors due to window replacement and for system inspection. David ** was our service person. He did an excellent job. Thorough, courteous, timely, knowledgeable & professional. Thank you. Also appreciate Vector was able to move up appt date. Thanks again.

Excellent and timely service from Vector Security. William came out to connect me in my new home. I love the app on my phone and the keypad I have. Thank you so much for such great service. I look forward to having Vector Security for years to come.

I am very pleased and satisfied with Vector Security for such an awesome job. William the technician came early and did a great job with my cameras. The installation was very quick and professional. I would absolutely would recommend Vector Security to anyone.

Vector came with the house. Tough to get service scheduled. I had to call multiple times to get it scheduled. Once here Steve was great. He fixed our remote panel and then changed all the sensor batteries. I just wish it had been easier to get the appointment scheduled, but it was worth it once it was done.

Dave ** came to our house to fix a tamper alarm. He was very polite and friendly. We had no issues and everything seems to be fixed. We have been customers for some time now and have never had any issues.

Peter and Kendall, the technicians, came early and were prompt. They were very courteous and knowledgeable about the security system they were upgrading for us. They completed the installation of the wireless system in 2.5 hours. They offered to add two windows to the system without pressure and for only another $100. They fully explained how to use the keypads and the iPhone to control them. In short, they provided very good customer service with the installation.

Our Vector System is great and is a great help to us. This system helps us to feel secure in our home and keeps everything safe. Any issue we may have vector is right there to offer great service for the equipment.

I chose Vector because of the value of the security system that was offer to us. Derek was very helpful and professional and walked me through all the steps and assisted me with any questions I had and assisted me with setting up the system. Thank you Derek so much! I appreciated it very much!

I’ve been a customer for years. Always great service. Your technicians are superb. Love Vector. Love my service contract. It always pays off. I always recommend vector to my friends. David ** is the best. He came, probably did his work promptly and left probably right after the survey. Thank you.

I love my new system. I could not believe the cost of this system! I added fire protection and an outside shop door and it works great. I would recommend Vector Security for any security needs. The technician stayed past 5 to finish the job and the sales lady came on a Sunday to explain the mobile phone app to me. Now I can stay informed when I am away from home.

Mike was at our home today to install a keypad in the garage, as always, the keypad was installed perfectly. When we have issues with our system, I always request Mike. He is thorough, knowledgeable, neat, prompt, and does an awesome job! He is definitely an asset to Vector and represents the company very, very well.

We have been very satisfied customers with Vector Security for many, many years. The technician who arrived for this installation was very informative, polite & took us step by step on every procedure. We did a walk through first & he answered all our questions before he started. He wore shoe booties in the house.

All was good, he did a great job, was here on time. I got the name from a friend. The Install was done very neatly and professionally. I would highly recommend Vector Security to any friends and family seeking a security system.

Dexter was my service tech and came out for a low battery signal. He not only replaced the main battery but took the time to replace all the batteries in all my equipment. He was very thorough and provided explanation for what he was doing and testing. Really enjoyed the experience. Thanks!

Your technician, David **, was on time, I was not and your technician had no problem waiting for me to arrive because I was stuck in traffic. When I arrived Dave was not rushed, he thoroughly examined the issue I was having, explain to me how he was going to correct it, and proceeded to do so. I am very pleased with Vector and their service so much that I even have them in my place of business.

My husband knew of Vector. Today the maintenance guy came out, was done in no time at all, explained everything to me, fixed the alerts, and was very pleasant. I would recommend Vector to anyone! Very good service and very quick in arranging a service call.

TJ ** was informative and great to work with, he knows the product and made sure we got all the coverage we needed without over selling it... Arnaldo was awesome, took care of everything and even thought about disconnecting my wife to avoid her seeing people coming during her surprise party... great experience!!! Technology is comprehensive, intuitive and easy to use... Highly recommended.

Evan got here on time, explained everything and did a professional, thorough job. Went over overall game plan and answered all my questions. Vector has an excellent friendly staff that is always availed to answer any questions. Very satisfied with the company overall.

My parents have vector in their home in New Albany. I recently purchased a home in Italian Village and knew right away this is what I wanted in my personal home. The app is user friendly and I love how easy it is to use.

Original installer. Continued with them because of great service and response to service calls and price. Service techs including Bill today have always been very professional and explain what is happening. I also like the types of equipment to select from.

Your technician David ** did an excellent job, I was very pleased with his service. Dave was on time, explain to me what he thought the issue was, recommended replacing the sensors and why which made sense and I agreed to. Vector should have more technicians like Dave, I would definitely recommend vector to anyone.

Great service. My Vector System is a a joy to have and is great in letting me know if someone is coming in and out of the house and helping me to feel secure in my home and vector is the right company for me.

Nicholas was terrific. Very knowledgeable and personable! Good demonstrations. Will look at room cameras soon. Glad to have the doorbell camera and the medical device. Overall, I am pretty happy with the upgraded alarm system and the ease of using the Vector app and lastly how easy the alarm panel is to operate.

I discontinued service with Vector a little while ago due to not leaving my house. I really like vector security and they still service my place. I’m no longer a customer but the key pads was beeping and I called to have them come take a look. The tech was great and did everything I asked. I will be reconnecting service as soon as I start traveling again and I recommend others to vector as well.

I had a great experience from beguiling to end. TJ the sales guy was very informative and helpful, Arnaldo the installer was very informative and very helpful with all the installation and teaching us how to use the system. We are very very happy with the service. Thank you, Esther.

Evan, installed our security system and added a remote wireless front door lock as well as a remote wireless garage opener. He informed me how it operates as well as tested all the equipment he installed to assure that it worked prior to his leaving.

The service was excellent. Robert was fast and efficient in handling our issues, and gave me further instructions for future maintenance. I was very pleased with the outcome of this appointment. Our issues were corrected and we have no further problems at this time.

We are brand new to Vector Security. Frank came out and helped us get what we needed for security. He scheduled Curtis to come install. When Curtis showed up he was very nice and professional. He did a excellent job installing and teaching us how to use our new security system. Great job Frank and Curtis.

The service technicians, Mike and John that were out at my house today were very polite. The service has always been good and they have kept me happy. My husband passed away a few years ago, and I got the system around then. I have felt safe knowing my system is at my home.

We enjoy or system from Vector. It is good and keeps everything secure and they are up on all the latest security devices and they know how to use them in the best ways to keep your home secured. You could not ask for better service than the one that vector offers.

The only reason you get 2 stars is because the technician you sent deserves 5 stars. The customer service prior to his arrival at our home was horrible and doesn’t even deserve one star. Our problem stared on November 15th when we were out and got an alert that our right living room window had been disturbed. We were close enough that we were able to return home and could not find any signs it had been tampered with. Our evening plans were delayed as we had to make sure our home was secure. I was shocked to find out the person I spoke with couldn’t assist me in getting to the correct person to schedule a service call. So, we headed back out and while in the car I used the app to schedule a service request.

The tech Robert **, was very knowledgeable and courteous. He gave me instructions on how to operate the system and what I might need to do in the future to upgrade the system. The service call was great and the service was done quickly.

System was previously installed with our new home purchase. Derek was very professional, quick installation and setup. Review and explained system very well, review and explained the Vector App in detail, very helpful. Very happy with our experience. Will recommend to friends and family. Thanks Vector for everything today.

We had a great experience with Vector. This was the second occasion that someone was sent out to wire the doorbell camera. It was a more difficult job than Vector typically sees but Evan did an excellent job thinking outside the box to make it work. We are very pleased with Evan's persistence and are excited to have the doorbell camera working.

Dave ** was on time, courteous, considerate. He explain to me what he was going to do do you change the battery, change the battery and cleared my fault on my keypad. Dave answered numerous questions I had, and asked if there was anything else then I thought needed to be checked out. I am very pleased with Vector Service and would highly recommend them.

Even though we are under contract we’ve had nothing but problems both with equipment and service personnel. This is not all Vector's fault. Reasons beyond our control won’t allow us to continue to pay for this service. I am a disabled vet and married for 29 yrs and this is mandatory for us to cancel this service to budget our household. I’m not satisfied and complained to the necessary people months ago and recently when our financial situation deteriorated. All I received was a bill for a service never rendered and a copy of my contract. My bill has always came directly from my account but as of January there will be nothing for them to take out.

Already had a system do I contacted them for pricing. The pricing was competitive and they had what I wanted. They were able to install quickly. I was able to drop my phone service and the new monitoring fee was the same as the prior monitoring and my phone.

We originally had Guardian installed at our house and it was time for an update. The security system that Vector installed is great. We love the technology factor offers from the home automation to the security panel itself. The system is very user-friendly and would recommend it to anyone that is looking for a security system.

The service technician did an excellent job. He is very knowledgeable and informed me of recommended upgrades to my system. I would highly recommend him to other customers for service and system upgrade advice. He tested the system thoroughly and reviewed the system upgrades with me so that I was able to proceed. I was also informed about the Vector Security app, which is a great functionality and convenient to use.

I chose Vector because of the reasonable price. Wayne was very customer friendly oriented and focused on my service. He was prompt and professional. He was thorough and I felt safe and confident with his service.

Dexter ** was the technician that responded to our service call. He was excellent. He solved our problems. Changed all our batteries-we were overdue and have a maintenance contract. Dexter also answered several questions I had. He was knowledgeable, professional, pleasant, and friendly. I've been a Vector customer for years- both on the commercial and home level and Dexter is the technician I'd like to respond to all my calls.

Our technician recommended the perfect security setup for our home. He is extremely well-versed on the security hardware as well as the app. He provided a comprehensive walk through/training and was patient with our many questions. We would highly recommend Vector to family and friends!

We chose Vector Security because we have them for our house in New York. Our technician Arnaldo, was absolutely outstanding! He answered every request we had and made sure EVERYTHING was 100% working and made sure we understood the system before he left. Even with having 100 questions to ask, Arnaldo still answered with a smile on his face. Even after being here for over 3 hours! Excellent service! Definitely recommend!!!!

This morning Vector Security installed an alarm system at our Accokeek, Md. store and this afternoon they installed here at our Washington, DC store. Technician was prompted and did a great job. I was instructed on how our new system works, indeed it is very easy to use. I am very comfortable and please with the system.

I reached out to my friend Nick ** to get an estimate on an alarm system. He gave a great presentation and I signed up the same day. Dave and Mike came out today and I was very impressed with their friendliness and professionalism. They called ahead to let me know when they were arriving and were on time. They got right to work and after the install did a great job showing me the phone app and the pad. I would definitely recommend this alarm company!!

Our experience with Nathan was above and beyond our expectations. It is been along time since we have updated our security system and he was very forthcoming with information and answers to any and all of the questions that we had during the installation. Upon completion of the installation he walked us through the system and we are very satisfied with Vector and would recommend them to others in the future.

Nick was an awesome technician. Very personable and knowledgeable. He was able to explain everything in a manner I was able to understand and left me feeling very comfortable with my security system. He explained some added features and upgrades I could choose without pressuring me to buy anything, and was very accommodating in setting up and teaching me about the extras I chose. I would greatly recommend Vector Security and would absolutely recommend Nick ** as the installation tech.

Evan did a great job. He explained everything along the way, and asked questions when they were necessary. This may seem like a small thing, but he always remembered to put on shoe covers when he came into the house. A high level of professionalism, coupled with a friendly demeanor. Very well done.

He came and install the security system in a quick and timely manner, he was very clear with the instructions and very friendly. After the installation he took the time to explain step by step on how to use the system. I really like the new system. It looks beautiful and we feel safer in the store.

I’ve been with Vector Security since we we moved in this house about 30 years ago. I guess you can say Vector chose us. The interactions with the staff have been fine. The a few times the alarm have went off but we never received a call.

We have been long time Vector customers. We chose Vector due to price and value of service. Gary did an amazing job with the install and instruction on using the new equipment. His neatness, attention to detail and professionalism shows in his work. He started promptly and did everything he said he would. Very pleased with our decision to stay with Vector.

Nick done a very good and clean job in installing my cameras! He completed my home and done a great job there as well. Nick is professional, courteous, and have a great customer service oriented attitude toward his customers! The cameras as always look great and perform as expected.

We had ADT. And we had a friend that said we should contact Vector Security because our friend loves The service that they received. We had our installation set up for tomorrow evening and Ethan called us today and see if it would be ok to come a day early because his schedule was free and didn’t have another appointment for today and I said that would be perfect and sooner the better. I want to thank Ethan for an amazing service and I’m a very happy customer.

Vector is known to be up to date with the latest gear while offering extreme professionalism and friendliness with their staff. I was very impressed on how Nate went out of his way to make sure that I was satisfied and informed with every aspect of his installation.

I am very appreciative of Vector Security for my new security system. Thank you so much to the installer who came out right on time on the day of installation. He was very professional and courteous. I would most definitely recommend Vector Security.

I’ve have Vector Security for over 10 years. And We loves Vector Security and the service that they always provide and they are always there to help when I need them. We had Ethan for my new system upgrade and he was very professional and helpful with my father and showed him everything about the new technology they have. I want to say thanks vector for sending me a such a great installation technician.

Hey, Brad ** Was awesome, he was quick and knowledgeable about what we was doing. He had a welcoming and positive attitude and seemed to really enjoy his job and what he does. He is Highly recommend for his services and expertise. Thank you!

I was unhappy with Guardian Security. Matt did a great job...very nice, patient and knowledgeable. I highly recommend him and everyone at Vector who act like they want my business! Thank you too to everyone at Vector Corporate Office. Great experience. Thank you.

Have been with them for years. Had system updated to wireless a few years ago. Had the smoke detector malfunction and service department said that we needed a system check due anyway. So the tech came and did the check. That night the alarm went off at 9:45 pm and service department sent another tech today. Both techs were great!

Vector Security has been awesome! Everywhere we’ve lived, we’ve had a complex security system . . . . none have been better than Vector (in service, technology, and reliability). They are responsive and professional and truly experts in their field. They offer multiple components - - - from basic to motion, fire, cameras (still and real-time video) as well as integration of thermostats, lights, etc. Monitoring is very reliable and the app and website access too. I would highly recommend them without hesitation.

Jerry ** was very professional, answered all my questions, checked out my equipment. Changed sensor battery to the front door also on the door leading to the garage. Programmed garage door sensor and set signals. Jerry made sure my home would be protected. Highly satisfied with the service rendered.

I was referred by previous owner who had Vector and she was very happy. She said it was the best. When I bought the house the alarm system voice was also one the best selling points, But the new alarm system voice chime is very soft. I like the fact when I was having some problem with the system, the company reached out to me and I didn't even have to call them. Peter, my technician was very professional and courteous. He indicated the issues. I had two defective contacts and replaced the contacts.

Ethan ** was my Installation technician from Vector Security. He called me before his arrival for my security system installation. He was great and very informative. Gave us great tips. Friendly and great. Would highly recommend him. Thanks Vector Security.

My Mom Evelyn ** is 87 years old. She no longer needs Vector Security. She has forgotten her password. I have been paying for her coverage every month by autopay from my account. I have tried and tried to get up with you all. The phone just hangs up or I'm left on hold for over 30 minute and no one comes to the phone. I stopped pay on the account around the first of October because I could never get up with anyone. I knew someone would call me then and they called me today. What a horrible experience!

Joe did a great job, he called me ahead of time which I appreciate very much because I live pretty far. He also helped me out by discovering that I did have warranty which helped me save some money for the Holidays coming up. Thanks again!

Curtis is awesome! The service he gave us was outstanding and he was very attentive to our needs and answered all of our questions. We are very happy with our new system and will recommend Vector Security to our friends.

Ethan from Vector Security came into our Care Center and was Very professional and knowledgeable with the installation. He got right to work and answered all my questions about the panic system he installed. He was great and I cant wait to get our security system installed soon. Thanks.

Del ** is an excellent service person for Vector. He went out of his way to fix the issues with my security system. He never complained or appeared out of sorts for being called back to my house. He deserves acknowledgement for all that he does....

Over 15 years ago, don’t remember how we chose (might have already been here when we moved here, and we transferred over; since upgraded). Service today was thorough/excellent. My only big issue with Vector has been that for some reason, they notify the second and third numbers listed on the account if my alarm goes off, and never call me first (they say they do, but it doesn’t register as a missed call or leave a message or anything). I have verified that my number is the one to call, and double-checked it, so not sure what happens, but twice it has resulted in emergency personnel being dispatched.

Very happy with the installation. Rod did a great job. I would definitely recommend this service To others such as friends and family. I was advised of new a system, IQ2 touch screen system and other upgrades. Looking forward to adding other features such as the wifi doorbell.

Vector has been my Security Service Company for more than twenty five years. I have always received courteous and professional service. When my system needed upgrade, Joseph, my sales representative contacted me and setup everything for me. Technician was prompt, patient and take time to demo my system. I would definitely recommend my friends and family to Vector.

Everything with the Vector experience was great! All information from Tonii and Curtis was translated perfect without confusion. Installation went off without a hitch and Tonii responded with quote updates very quickly. We would recommend Vector for sure in the future if asked who installed our system!

I had ADT prior Vector Security and I always had problems with ADT. I had Vector installed at my previous house and wanted to continue service with them. I just recently had my first service call. The service has been great.

Thank you so very much to Vector Security for coming and servicing my alarm system. I am very satisfied satisfied with my upgrade to the new system. Such a fast and timely response and installation makes me happy. Thank you once again.

An additional panel for our bedroom was wanted. Service and explanations were explained in detail. Our phone line had been out for a while. Explained that phone company stated it was the system was hooked up. This was repaired and home phone lines now working. Great security system with prompt service. All questions answered. Several small problems that were resolved while service tech was in home. Best system I have had.

Derek was very helpful with the installation of our new doorbell system. He brought things to my attention the first time he was here and spoke to the electrician for me so we got the right equipment to fix the problem. He returned a second time and installed our 2 doorbells and walked my daughter thru on how to use them. I would recommend Derek and Vector Security to my family and friends. Thank you.

I have had Vector since 2004 as I recall. We got the security system when my husband was in their sales department to help Us with our son with autism. He wanted to have alarms on all doors and windows to keep him safe in our home since he wanders. We keep the chimes on at all times for this reason. I have a service plan and I ask that the batteries be changed yearly. On a recent service call Jerry noted that our smoke detectors were over 10 years old and should be replaced. So he came back within 2 weeks to do that service.

So far, I have enjoyed having the Vector Security system in my home. It's worked well and I haven't experienced any issues beyond every so often, I can't connect for a live feed from my doorbell camera, but I understand that could also be my internet connection.

Very pleased with technician Mr. William **. Deserves a raise, so knowledgeable. I really appreciate the dedication that Mr ** put into my system. I couldn’t have asked for a better Technician. I would highly recommend Vector Security. Thank you so much.

Through the years I have used different companies to service our home security need. Vector Security has far surpassed the others! Their service people are always on time (or notify me if they are running late). Our system meets our needs and I would highly recommend them.

Very good VECTOR INSTALLATION. Sales man was knowledgeable and very helpful selecting what met my security need. Vector installation went on time and smoothly. Installer was clean, fast and did a great job. Installer took time to answer all my questions and make sure I was happy with my service.

My security company. Interaction with Agata was 5 stars. She was nice, helpful and considerate with my request for an alarm certificate. I received it on the same day and she also emailed it to my insurance company. I can not say enough good things about her.

Called Vector in Jacksonville. Our service agent on the phone was very good and helpful. She was patient and knowledgeable. Her name was Tiara. She will also follow up with us tomorrow on the matter. She offered tech person to visit also. Pleasant and helpful. Highly recommend her.

Thanks you for your promptness and professionalism, your technician took his time to explain the problem I was having. I’m very pleased that Jose could fix my issue, I had the previous company come out and they couldn’t fix it but Jose took his time and resolved it.

This is my second system with Vector Security. Curtis installed my other system and this system. He was very fast and very neat. He did a great job installing the security system without issue. He cleaned up his mess and showed me how to use the system. Great job Curtis.

Service call was excellent, the technician Rodlyn ** was very nice and informative and helpful. Answer all my questions and review how to operate the alarm system. The technician came on time, very prompt and efficient. Also check the rest of the system was working correctly. Would recommend to friends and family.

Dave did a fantastic job checking all existing equipment and showing us how to use it from both the app and in home device. I would definitely recommend his service and Vector Security to anyone who is looking for this type of service in the future.

Robert ** came during the time promised and did an excellent job taking care of our problems and questions. Thank you for your continued care of our security system, it’s good to know we are protected from fire and/or break-in.

I just had a new security system installed in the store. Curtis showed up to install it. He was very professional and he did a great job installing the security system. He set me up on the app and showed me how to use it. Overall great job Curtis.

I love my Vector System. It keeps my family safe and gives me peace of mind when I am not home that the vector system is there to keep them safe and secure. It is a wonderful system and the service is great. They go out of the way to check everything and keep the system working its best.

I have been a customer for over 16 years and needed my batteries changed in my modules. Over the course of five days, I attempted to call six times and was put on hold every time for long periods of time and no one ever answered. Today, I called corporate and the same thing happened. I was told, "I will stay on the phone with you until we get hold of someone." Well, all I was left with was a looped voice mail, "We apologize for the delay..." over and over again. Is anyone even there? Therefore, if I still could not speak to anyone. I am very unhappy and frustrated. All I needed were my batteries changed.

I had ADT and the system and service was really bad. I choose Vector for the polite service and very easy to work with. The tech Jim was very nice, helpful and answered any questions that I had. I will be recommending vector to my customers, family and friends.

Rod is Extremely professional. Rod is extremely courteous. He is always prompt. Rod is the best technician on the staff. He is very helpful with all my problems. He is the only technician I want to work in my house. He is wonderful. I have been with Vector for years.

I chose Vector because you were tired of of ADT raising our bill whenever they wanted. After switching to Vector, we were glad we did because when I've had our alarm go off, you guys call right away, your staff is very courteous, and efficient. You have never raised our bill. Thank you.

I have had a Vector account for several years and Mr ** has always provided top notch service. I know I can depend on him to keep my security system working as expected and needed - my security is very important to me.

Price increase for monitoring has gone up quite a bit. $28.46/mo is a little high compared to other services in the area. And come to find out I only have INTRUSION MONITORING SERVICE. I used to have Intrusion AND Smoke/Fire but since Vector took over I now only have Intrusion....

I've been with Vector for 20 years and obviously, because I'm still a customer, I'm not displeased with their service. However, getting thru to Customer Service can be a lengthy ordeal and because of those past experiences, that's why I'm hesitate to reach out now that I'm interested in security cameras. I really don't often have that type of free time to wait on the phone and quite frankly, the patience. Once I have gotten thru in the past, the reps are usually very professional, friendly, helpful.

Replaced failed sensor and checked remaining old sensors for proper operation before I replaced the batteries. Also tested alarm function to make sure system operated as expected. Seemed like the alarm did not sound one time prior. He was Very nice and courteous. Very knowledgeable.

I just had my system upgrade on 10-30-2019 and today I received a message that said I had reached over 50 percent of video upload limit. No one told me there was a limit of me going in and out of my house. I did not know that I can not go in and out of my house when I want to. If that is the problem you can have the technician come and take the doorbell camera out.

Nick worked really hard to do our install today and get it working. He is personable and professional! Don’t know the value of the value as have no other experience with security companies. Overall the cameras are working great and the locations are good. The clarity and picture is good as well.

I have been a customer for Vector for 19 years. In a turning point in which my needs have changed and I needed to modify the type of services, I was not getting the customer service that I needed, but fortunately I found Angela. She listens and develops solutions. Angela understands clients' needs and responds effectively. She is extremely professional. She is the best.

Excellent customer service and installation. The new security panels look like iPads and look great in our new home. The app is a great tool for locking and unlocking our system, working the doorbell, seeing who is at our door when the motion detector goes off, talking with the person who is at our door, opening and closing both of our garage doors, and I am sure that we will use the app very often.

We were an existing customer of Vector when we chose to update our security system. The salesman (Walt) provided information on the doorbell camera and updating our security system to one of wifi controlled. We made the purchase and upgrade. Installation was very smooth and Service Tech Mike **. was very personable as well as getting the job done efficiently. We really like the new product and were happy with the experience.

Vector bought the company who was providing security services to us. We call for an upgrade of service. The Tech. Chris was polite, professional and friendly. We were very satisfied with his service. We would gladly have him back for any further service and would strongly recommend him and Vector Security to or friends and family!

We went to the local street fair and Todd was there and we introduced ourselves and we asked about the fees and monthly service change was and it fit into our budget. So we signed up and had a installation technician named Ethan show up today and he got right to work and answered all my questions and I’m very happy with how everything was done. Thanks.

Aaron did an outstanding job putting in and explaining my alarm system. He explained and showed where all my devices were installed at. I chose Vector because I have used them for 18 years and recently moved and kept you guys.