Vector Security Reviews

Dave ** is excellent. Very quick and sympathetic to my issues with the company. Vector repeatedly calls me in the middle of the night for insignificant issues. Calls at 2 am for a low panel battery are stupid. Why Vector makes those calls is a good unanswered question. Please review and change your policies to eliminate stupid calls in the middle of the night.

We were very pleased with Bob ** response to our service call. He called before and promptly stopped by. He was very knowledgeable and answered all my questions addressing and allaying all my concerns. My parents were visiting and he was considerate of not disturbing them. All your technical staff should exhibit such wonderful customer service.

David ** was very nice and professional and explained all that he did. Awesome job. Thank you! Worker came early in service call which was wonderful. Very friendly manner and tended to all our needs with the items that needed to be repaired. Yes would recommend your service to anyone. Thank you.

Vector offered the best options for our needs. The representative was very patient and answered all our questions. Installation was offered the very next day. During the time we have had the system; we were notified immediately of any alarm that was set off.

Thank you for a good job, thank you for fixing my system. Jose did a good job showing me what my problem was and fixing it. He was very professional and polite. He also showed me where to go to find out what troubles my system was showing. Jose is a very good technician.

Nick ** arrived on time, he was also very polite and knowledgeable. He was able to address our issue quickly and efficiently. He made sure everything was working perfectly before leaving. I would highly recommend Vector to anyone needing security!

We have had Vector for 5 years and never had a problem - our interactions with Danielle this time were no different! She was timely in all of her responses. We look forward to having our system upgraded next Friday to further improve the convenience of our monitoring.

We were having trouble with our keypads malfunctioning. Sean was the technician that responded to our service call. He was very friendly, spent time troubleshooting the issue and quickly resolved the problem by installing new keypads. We were very pleased with his service.

Very responsive to our service request concerning our doorbell camera. We are receiving a lot of motion detected alerts only nothing is on the camera feed hence false alert. Chris troubleshot system, relocated remote wifi extender, and rebooted doorbell. We are letting it run and if issue continues, Chris said to call and he will look at replacing the doorbell.

Curtis and Brendan were very friendly, professional, and helpful in explaining our new system. Jeff, the sales person, also provided us with great service. I would highly recommend these guys to friends and family. I am looking forward to having Vector as my new security company.

Thank you for sending out a very professional and knowledgeable technician. Jose really took his time explaining the problems we were having with our security system. He made sure to check everything that needed to be checked and was able to quote us a great price for a upgrade.

Jose did a very good job, he went over what the work would intell that he had to do in order to get our system working again. Jose broke down the cost of the work/labor and helped us make the best decision for our situation. Thanks again for great work!

Already a customer, but thought it would be convenient to have our thermostat aligned with your services. Danielle was quick to respond providing me with a variety of options with pricing, and quick to get my installation approved. She gave me a couple of days and times and I was able to choose the one that fit my schedule. Her services are professional and courteous.

I chose Vector because of their great service and their very friendly staff, Rick my sales person was very helpful and was very good about talking me through what I was buying, Gary was very nice and explained the system to me very well and walked me through the entire app process as well as taking the time with me to make sure I really understood my system, while he was waiting for the system to do its thing he was nice enough to tighten up my loose hand rail in my kitchen, great job, and I will definitely recommend you to others...

We had time warner security before and our neighbor told us about Vector Security so we decided to switch. Our technician Devin was right on time, he explained everything to us. He was very patient with us. Overall we’re very satisfied with our whole experience!

Great installation process. Installer was very professional and helpful. This system was already installed in the house so we just continued to have the service. Would recommend to anyone who needs house security. Customer service has been great and we appreciate the great service.

Vector Security came today to do annual fire test on the system. He explain what he was doing and answered a few questions that I had about the door and security on the doors. He was helpful and he will have someone contact us in regards to moving the motion detector. Satisfied with the overall experience today.

I am very impressed with the service I received from Vector. The technician was very friendly and knowledgeable. He worked diligently until he solved the issues with the cable company. I was instructed on how to use the device and am very excited. Overall I am well pleased with the overall service from Nick and Vector Security!

Very pleased with vector security. Dave ** was on time, courteous, very professional, and very knowledgeable. I was not sure where my devices were, Dave checked his records and we found them, he tested them and he let me know when they’re due to be replaced (not for another two years).

I have been a customer with Vector for a few years now, there is lack of care on the communication side. Agreements were made at the install in my new house and not kept on their part. Did not get the accessories that was agreed upon. I have called numerous times and it's like I'm chasing my own tail. Unless things change I will be finding another security system provider.

Your technician Ray was wonderful today. He saved me money by helping me learn how my system works and teaching me how to prevent problems in the future. He is very efficient and and very courteous and I appreciate him very much. Thank you for sending him.

Because of the long-time relationship dating back to when we first moved here 32 years ago, and because of the quality of the product and the service over the years. Dave ** has been here more than several times and has proved to be reliable, efficient, polite and skilled at what he does.

Derek ** was the tech that installed my camera system today. I’ve had Vector since I bought the business about a year ago. He was friendly and worked hard to put my cameras in. Unfortunately I didn’t have enough internet speed to get my cameras working today but I’m switching to Spectrum so they’ll be working soon.

Rich ** assisted us with setting up User Access for a new Manager. He was extremely helpful and thorough making sure that everything was correct and working as we needed it to. Even though we had many questions he was patient and worked with us until all of our questions were answered. Thank you!

Jim was professional, neat and courteous. He informed us of the upgrade and the benefits of doing so. He is an asset to Vector Security and is a pleasure to deal with. All employees should be like Jim! He was thorough in his explanation of how to use the system and answered all of our questions.

I’ve had Vector security since I move into this condo and I have had nothing but great service with them. I walked into the store they have off 224 and a gentleman by the name of Josh assisted me in upgrading my old system to new. Very kind and good people they are. I couldn’t be happier with the tech that came out. I recommend Vector to all of you and my friends and family.

The service I got today from Vector Security was excellent. A system inspection was completed and the technician was Very knowledgeable and walked me through the system. He was helpful in answering all of my questions. I would recommend Vector Security.

Had a great experience with the guy! As always he answered all my questions. Very Knowledgeable and pleasant. I know him for a couple of years! And will be pleasure to work with him in a Future! All the very best. Mrs Marina **.

From a friend, who I rented from. Used your security system. And it always worked good, so here I am signing on with you all at my new residence. Tech was great, very informative... Knew the knowledge of the product very well.

David ** visited my home to service a sensor and was extremely friendly and knowledgeable. He successfully resolved our issue and answered several questions that we had. I would highly recommend Vector and David was great. Our service has been great and we are satisfied with our security system.

I appreciate the professionalism and their prompt arrival time. Curtis took the time to answer all my questions and was very detail in explaining all my details of my new system. I appreciate I received exactly what I was promised and techs did not try to upsell me additional items. I feel better knowing I have a modern and updated security system. Thanks Vector.

Front door contact wasnt working. He also found a potential issue within the system quickly and was able to adjust it. Jeremy was quick, courteous and knowledgable. He was quick at diagnosis and fixing. Very personable and friendly. Great work Jeremy!

Excellent job by Vector Security today with my alarm system. I am so pleased and excited about my new security alarm. Will did a great job with installing and showing me how to use my new system. Thank you so very much for such outstanding service!!!

Yes, I would recommend to family and friends. Getting ready for surgery and being home I would not have to get up to answer the door. Have been a Vector customer for a few years. Very satisfied with their service.

The installation was phenomenal! Jim was extremely professional and efficient. He explained the system well and answered all our questions. I would highly recommend Vector. I had a flood in my basement some time ago. Jim recommended a water sensor to prevent not knowing about flooding situation in the future. Before he left, he helped me load the Vector app and showed me how to use all the features.

Great customer service, response time was awesome. Wayne service technician was professional and courteous. He was prompt and efficient in work. Resolved all issues before leaving, I look forward to working with Vector again in the future. Would highly recommend to friends and family.

We are very pleased with the service we have received from Vector Security at our new home in Valencia Cay. Our technician Dave was very proficient and explained the features so we could understand them. We are looking forward to adding the doorbell camera feature when our internet is connected so we can monitor our home remotely. We appreciate Vector making the move into our new home go more smoothly.

Nick was very polite and nice. He was very informative and a great customer service oriented attitude. He done a great job installing all my cameras and explaining how everything works. The outdoor cameras and door bell has crisp and clear pictures. Love how the picture looks on my cell phone. I really like the ease of the Vector App as well.

Great service. User friendly. Great equipment. Reliable. Trustworthy. Glad to be back. I had Vector before almost 20 years. I switched to save money and I hated the other company and went back to Vector. Thank you. Phil did a great job explaining the system.

When ever we had problem, Vector has always been there. Vector has constantly upgraded our system with improved technology at no cost. We feel very secure with Vector. Each time we reported a problem, they responded in a very timely manner and their technicians were always very professional and caring.

All went well. We have been happy with Vector. Service rep Mike very polite and kept in contact with arrival. Needed to replace co detectors on zone eight. Replaced both cos and explained yearly inspection and how long battery lasts.

I needed a system for my house because I'm going away for training. So I went with Vector after looking at reviews. The system was up to date unlike my last system. Aaron was very professional during install and extremely helpful in helping me understand my new system. I will be recommending they join vector and ask for Aaron!!

I had a trouble on my alarm system. I called when it started beeping at night. They set up an appointment quickly. The repairman Jared came out today and was able to fix my system. I am very happy with Vector Security.

I just got a new system with Vector Security. Nicole came to my house and helped me get all set up with a new system. She did an excellent job and helped me a lot. Then Curtis came out to install and he was great. He did an exceptional job and was able to teach me how to use the system and the app. Overall Nicole and curtis are great and do an excellent job!! I would highly suggest vector security and recommend curtis and Nicole to all future customers. Vector is fortunate to have outstanding people like curtis and Nicole.

My granddaughter works at west central station and had a system installed to my home as a gift. When the technician arrived he was very nice and explained how everything worked. He explained why everything needed to be in a certain spot. Was very polite and courteous.

Jim was exceptional. He took the time to reset my password and explain to me the different features of my system. Jim was very thorough on checking my system out and explained everything he was going to do before he did it to make sure I understood!! GREAT JOB!!

Aaron was extremely helpful and friendly. He was able to point out that we needed more light in certain spots to allow the cameras to see important areas. He made suggestions about products that might add to the system here, and made sure everyone knew where the panic button is before he left. Would definitely recommend to friends.

I appreciate William the technician from Vector Security for coming out to add my camera on my porch. He came out early and finished the installation in a timely manner. I appreciate the fast response from Vector Security and the professionalism that was shown from start to finish.

Problem with driveway camera. Rich ** was very helpful. He called me back right away and we worked together via phone conversation to figure out the problem with our home security system. He quickly discovered what the problem was, explained it to me, and it was corrected.

I was very satisfied with Nick’s work. He was very polite and professional. I am completed satisfied with Nick’s service, Ken’s service, and Vector Security. Nick went above and beyond in installing my security system and cameras. The Vector app is very easy to use and the doorbell and outdoor camera has great clarity in its view of everything.

Vector security just came out and installed a new system for me. Curtis was the installer and he did an excellent job. Took his time to make sure everything was installed correctly and was able to help me with the app. Curtis is a great installer and he did another great job.

I was confident that Vector was a excellent home security system. I had Vector in the past and decided to use them again. My install tech Josh was very good and extremely skilled at his craft. I would recommend extortion in the future to my friends and family.

I am very happy with my staff that I met Rick and Gary. Very nice and thorough, very informative. I already gave your name to my co worker due to being satisfied. Our neighbors were robbed on Christmas morning and this makes me feel much safer. I also like that I have the key fobs for an emergency.

The install went fast and smooth. Great service. Very helpful. Aaron was polite, knowledgeable and professional. The house feels more secure. Happy with the security system, lock and automation. All of these are great features to make the system a joy to have.

Sorriest thing I've ever done. Service is lousy. Can't wait for this bs contract to be up.. They lock you out of your account on your phone & keep telling you wrong password, Wrong username. I only use 1 of 2 passwords for everything.

Your service technician, Dave **, very thorough job. He was prompt, courteous, very knowledgeable. I kept bombarding him with questions, yeah no problem answering them. This system was the third upgrade I have. As always I am very pleased with Vector.

We chose Vector Security because one of their salespeople was in my BNI Chapter (networking group). He was very knowledgeable and we trusted him. When he came to our home to discuss our options we were impressed with the presentation.

Great service and personable. Explained system in great detail. On time and great work. Left home in condition found. Very knowledgeable of service and equipment and offerings. Talked me through using the system in great detail. Made several recommendations on effectively using the system. Ran through test to show me how all items worked.

We decided to upgrade our existing system to a new security system. We think the technology now is very nice and pretty user friendly. I spoke with Frank and he did a great presentation and Nathan came out to install our new system and was very nice and professional. Definitely recommend Vector to friends and family.

Derek ** was the tech that installed my security system today. Vector was recommended by my daughter. She’s had vector security for 12 years. Derek was wonderful. He showed up on time and was very thorough installing everything and was very knowledgeable as well. He was great today.

Very happy with the installation process. Jim Arrived on time and reviewed what was scheduled to be completed today. Replace and upgraded everything needed in a acceptable time. Installer was friendly and was great to work with. I would recommend all friends and family!

Salesman TJ ** was very friendly and explained everything. Installation guy Bill was very patient and explained everything once set up. Service rep Agata was constantly in contact with setting up appointments and throughout the process. I never received this type of attention from ADT.

I have been trying to get someone repair or replace my husband's alarm fob. The first time I put in a repair request a serviceman came to the house and attempted to fix the fob by taking it apart and bending the copper pieces. When my husband left the house a few hours later the fob was not working again. I immediately sent another repair request and as of this day no one has responded. It's been over 2 weeks.

Nick done a fantastic job upgrading my old ADT alarm and installing my driveway camera. He was professional in explaining his scope of work. Great customer service oriented attitude and done clean work in installing, removing, and running wire in my attic for the camera. Really like the functionality of the Vector App. And love the view and clarity of the driveway camera. Very good setup and product!

My interaction with staff was very professional. Tech is very efficient and knowledgeable. He was very patient and answered all of my questions. I was with CV Security before transitioning to Vector Security and I'm happy with the service I have been provided thus far.

I had it mixed up with with a reputable company. Service Was poor to say the least. Most I’d say all but one month it did not even work. I could get no the phone. When I did they promised all things but could not contact again. This is the worst service I’ve ever had for any kind of a company. The only thing they are good at is billing!!!!

Service was prompt and all issues were quickly resolved. Tech was very helpful and insightful. The tech took the time to explain how to work and turn off certain areas. Changing the way the connections on all 3 doors were positioned was also helpful to maximize the way the system works.

Jose did an awesome job, Jose was highly recommend from my realtor so we decided to give him a call. He came and explained how everything worked and set us up right away for our install. We were very happy to find out Jose was the one doing our install. He did a awesome job with that as well!

Informative interaction w rep, Rod, who explained all. Showed and illustrated each component of the system. His guidance left no room for improvement and gave assurance that he and the company will be there for support as issues might arise. He was a gentleman in addition to his professional HANDLING OF SECURITY IN GENERAL.

I was sold $540 of equipment I did not need or want. Installers were great and told me I was sold equipment I either had or did not need. Some panels (two) were added because I was told I needed them to operate the system the way I wanted. The installers said that was not true and eliminated the two panels. I also did not need four door sensors that I already had and the installers simply added batteries. Not good.

Jim and Brandon were efficient and polite and made this experience excellent. They were sure that everything was done properly.. I would give them 10 stars if that was possible! I would tell all my friends and family to look into Vector Security!!

We love our Vector System and how safe it makes us feel. It keeps our family safe and all of our children safe in the house as it helps us to keep track of when they go in an out. You could not ask for a better company with the best technicians to service the systems.

Vector has been our security company for over 18 years. The service has been exceptional. The technicians are very friendly and very efficient. I would recommend Vector to anyone requiring security services. I am very pleased with VECTOR services. The service technician was Steven **.

Was and still is in fear of my life. Got service with Titan Vector Security in 2018. Wasn't given window alerts as told and when called about it was told there would be another $50 fee for sending a worker back out to install. When wasn't done when services were first installed. In 2019 the cameras stopped triggering without notification from company. In the month of June cameras stopped triggering or doing anything. Again called for service. Tech worked till the end of June and once again stopped triggering anything. Wasn't aware of it not working anymore till I came out of my house in October of 2019 only to have had three vehicles broken into which of course sit off fear alert once again and nothing from the cameras of Vector Security showed anything and when called about this another $150 was required to fix with another camera being installed.

The service is great. When I call they are to give the service I call about and take care of it with no problem. Very good company to deal with. I will tell a friend about you guys. On time to help you and no cost to you. I can't but good things about them.

We have been a loyal customer for years and generally have been satisfied with the services. However, over the past four months we have struggled with the quality of the video doorbells. We have reached out to our local office in Chesapeake Va and spoke with the manager and Emailed him 5 times with no response. We are paying the maximum monthly amount and are very dissatisfied with this support. We asked if we could have the doorbells changed out from the SkyBell to the slim line and have not received a call or Email in return. Maybe it is time to find another company. I see where you say Vector is #4 Nationally. I am starting to see why...

Shout out to Rich ** for his prompt and efficient handling of our service issue. Not only did he help get us back to normal, he provided thoughts and solutions to hopefully stop the issue from occurring again! Awesome company to have protecting us!

A referral from a friend who is currently subscribing the service, a realtor and HOA discount helps deciding. It's a new installation and it went well. The Technician is friendly, patient, helpful and knowledgeable. There were website glitches while installation caused a delay.

I have had Vector forever. This is my third residence with Vector Security. Vector has always been reliable and has always had a quick response. I have recommended Vector Security in the past and will do so in the future.

Jose did a awesome job, Jose was our original technician that came out and reviewed our security system and found that it was damaged due to lightning. He was great in giving us a offer of a new system and a great price. He came to install it today and we are very pleased with our purchase.

We recently moved out from one location to another and needed to install a new system in our new home. When the technician came out he installed everything we requested! He called while on the way and came at the time he said he would arrive. Great service to have, Great Friendly staff. Very helpful and knowledgeable to help, but also great security alarm system to keep you and items safe.

Del came by today to help me get the keypad working. He showed up on time and was very helpful. He successfully activated and tested the keypad and it works great! Very nice and helpful and we’d be happy to have him come again. Vector has protected all my houses and we’ll continue to work with you.

Vector Security was referred to us by a friend and I am so glad I took their advice. The staff have been so knowledgeable and we are very happy with our system and may explore more of the features they have to offer!

Vector Security is the supplier to my community Botanica Lakes in Fort Myers, FL. I contacted Agata ** about needing a Certificate of Installation required by my new homeowners insurance. She was extremely helpful, and responded immediately. I would recommend Vector Security to friends.

Such an outstanding job by Vector Security on the installation of my alarm system by William the technician. He did an excellent job with the installation and showing us how to use our new system. We are very grateful for such professional service by Vector Security. Thank you!

Great security system. Fits my needs perfectly for my home. Thanks to sales for getting me scheduled for a Saturday installation. This really helped me out as I am not always available during the week. The tech was great, explained everything I needed to know and more.

Curtis and his trainee were on time. He explained all procedures. Even when there were changes he informed me of them. Very informative with using the system. Explained all functions thoroughly. I am very pleased with the system and the clean installation of it. I will recommend Vector {Curtis} to my friends.

Cannot be happier with Vector Security. We have been with them over 10 years and the service has been excellent. Dan has been servicing any situations we have had with maintenance and has done an excellent job. His professionalism, knowledge, and friendly demeanor has always put us at ease knowing the job was done right.

We are long time customers and very satisfied with customer service responsiveness. Our technician, Wayne was kind, professional and on time. I was impressed that he had read our service in advance, and that he made the necessary adjustments promptly. We are pleased to have had this situation resolved so well. Thank you!

Love working with Vector Security. Nick is an excellent technician. So friendly and helpful. The app works great and is super easy to use. Resolution on the cameras is amazing! I would recommend vector security to all my friends and family for all their security needs.

Chris arrived exactly on time. Was always mindful of putting on shoe gloves. Went out of his way to isolate the problem and fix it, even though job turned out to be a lot more complex than anticipated. Very professional and knowledgeable.

Technician was very professional and both he and salesperson took time to explain how to use the system. I find it very easy and now feel very secure. Being able to use it from my mobile phone is awesome. Thank you Vector Security.

My son in law had Vector for 6 years and had no problem so I decided to go with y'all. Gary was very nice and he knew what he was doing. He show us how to do everything. I even think my husband can do this system and he likes this system also. Dennis was nice. Also he answer questions that I ask before I got the system. I would recommend them both to friends and family. Thank y'all.

Nick has installed my other two locations and he now is installing my home. He does great work, professional, courteous, and very knowledgeable regarding alarm systems and camera systems. He does great work and no questions asked when it comes to his workmanship and great attitude to his customers or to his craft! Overall, great guy!

Joe did a very good job, he explained everything he was doing and showed me as well. He took his time troubleshooting since I had several issues going on with my system. It was a pleasure to have Joe service my home, very professional and polite.

The installer was very friendly and answered all my questions. The installer arrived as scheduled and performed the installation very quick and efficient. Their customer service is great and always resolves my issues as needed. I have never had an issue with Vector. It is one of the reasons why I continue to recommend them to my neighbors and peers.

Install job. Kevin was great! Explained the whole system to me. He was efficient and showed up on time. He explained and helped me download the Vector app. He also Showed me how the app works. He was very kind, professional and polite. He made sure all my questions were answered. A+ rating!

Your technician, Dave **, did an excellent job. I had an issue with the one sensor, I have trouble opening the sensor to replace battery, he moved it to the other side of the window so I could open the sensor easier. Since I do not have a service contract this will save me money in the future. I am very happy with Vector service.

Dependable service. Dave k went above and beyond to help with getting the system running and helped even childproof it from my son! He even went over parts I messed up after getting new windows installed. Thank you for the timely help.

We love our Vector system and how safe it makes us feel. It keeps our family safe and all of our children safe in the house as it helps us to keep track of when they go in and out. You could not ask for a better company with the best technicians to service the systems.

Thank you for always doing a great job! Jose has come and serviced my home several times and has always done a great job. He is very patient with me and polite. This time it was my fault and not the system’s, but either way Jose stayed professional and let me know that he would fix it.

I was unable to be at the installation. Fortunately the technician was very in tune with my needs for installation. He took his time and made sure the system was installed perfectly! The system is perfect for me, easy to use and keeps me up to date.

This company was recommended to me by a family member after I had a bad experience with another company. So far, I am very impressed. Staff are courteous. friendly, and helpful. They seem to enjoy what they do and do it well.

Referred to vector by Ken **. The install was very easy and professionally done. How to operate the system was explained and it is very user friendly. I added an extra camera to the work order and there was no hesitation to meeting my needs.

Quick with the installment, explain how the alarm system work very simple and easy to understand. We really like the alarm system and how easy it works. Really like the doorbell camera and how it functions and how easy we can view everything on the Vector App. Nick was professional and friendly and done a great job explaining and installing our system. He needs a pay raise!

Nick was very helpful and professional. The install was done in a timely manner. Very friendly and had great conversations regarding the company and Vector Security services and referrals. Nick performed great and clean work. Well pleased with his attitude and workmanship. Overall we’re pleased with Nick and Vector Security.

We chose Vector Security after meeting with Natalie ** a couple of years ago at the Pittsburgh Home Show. We were impressed by the service available and the cost of monitoring. However, since the installation, we've had nothing but problems with Vector. No one EVER returns our calls and it takes months to resolve equipment failures. We highly regret that we also referred our son to Vector. And we can't wait to leave your company. Please feel free to use our comments in your advertising. We doubt that you will, just like we doubt that anything will be done to resolve the issues we have with Vector. At this point, we tell everyone we know to run as fast as they can away from doing business with Vector.

I chose Vector because of the price point. I am receiving more coverage on my home and paying a lower monthly fee then what I had before. The rep and installation tech were both very professional and I appreciate that they explained everything to me very thoroughly.

Vector Security was recommended by our builder and we are extremely grateful! Vector answered all our questions, made reasonable recommendations, explained all the options and worked with us to put together a security system and plan that made sense. Jon B and Rich S were both on sight when scheduled and were professional, organized and clearly understood every aspect of our house, the security system and how best to meet our needs. I would highly recommend them to anyone who is looking for a new security system OR if you want to upgrade your current system. Highly, highly recommend.

Inconsistence with Vector Services and malfunctions with the equipment from Alarm.Com. Unprofessional treatment from phone receptionist and unresponsive service calls for service tickets. Inconvenience and rejection to cancel alarm services with Vector/Argent Alarm Company. Once I was finally transferred to the correct department to cancel my services, the phone receptionist warned me of a bill over $1,600.00 due to cancelling my contract early. The phone receptionist offer me 25% off the $1600.00 bill and gave me a total amount due of over $1,240.00. I do not agree I should be forced to pay a $1,240.00 due to inconvenience and inconsistence service from Vector/Argent Alarm Company.

Very satisfied with Vector Security on the upgrade of my burglary alarm. It has far exceeded my expectations for an alarm system. William did an outstanding job with the installation. I would absolutely recommend Vector Security to anyone with a need in security. Thank you so much.

Thanks for sending out Joe, we always enjoy having him service our home. Joe had come out earlier this week for a different problem we were having and took care of that promptly. Today was more of a app issue but with the help of his tech support he was able to also fix that problem!

Thank you for sending Aaron to fix my old system and getting it to make me feel comfortable to use it again. He was very professional and explained and showed me what he was to doing. I was very pleased with the work Aaron did and would recommend Vector to friends and family.

I have used this system at home and at my church. I like the system at my church so I decided to go with a similar system at home. The technician was very nice. He also worked on our system at the church.

Joe did a very good job. Thank you for coming out, your technician fixed my window sensor issue and replaced my bad battery. He also reminded me that I need to reconnect my phone line in order for Vector Security to be able to monitor me. He also gave me a quote for a cell unit.

Thank you for coming out so quickly, I’ve tried several times to reset my Skybell camera with no luck, I’ve done it before but it just wouldn’t reset, I’m glad y’all got it done. Also your technician was very professional and polite.

We chose Vector Security to update our old security system to their newest system available. We are very satisfied with the technology that vector offers. We are slowly upgrading each panel throughout our offices to the new system with vector security. Highly recommend it two businesses and residents that are in search of a security company.

I am already a Vector customer. They made it easy to get my system up and running by sending a tech to change my batteries. He even offered a solution to my paying for extra batteries in the future. He also changed my security sign on the front window.

Just want to say thank you to Vector Security on such a timely and quick response to come install my security system. I am very pleased and satisfied with the work that was done by the technician. The installation was quick and neat. I really appreciate all that you guys have done. Would highly recommend.

My wife and I recently moved into our newly built home. We are informed that Vector would give us a great deal through our H away. The technician came out and the builder did not install all of the magnets on our windows or doors so the technician installed them at no charge. We also decided to upgrade so we can have the interactive features and we are nothing but pleased with our service. The alarm.com app is very convenient and easy to use. The technician was very professional.

I’ve had a couple of issues with my system but they were all minor. I called Vector to get them fixed. They said the technician out properly. He was very professional just as they were during the install. I am new to Vector Security but so far I’m Very pleased with their customer service.

Technician Jason came out to my house to help me reset my password on Alarm.com. I spoke to seven different people over the phone who were not able to assist me so it was getting a bit frustrating that I was not able to use my system remotely. Jason arrived and had my password reset within just a few minutes. Even though all he was there for was to reset my password as a courtesy he checked out my alarm system just to make sure everything was tiptop. He also showed me how to use some features on my Alarm.com app that I was not aware of. I would highly recommend Vector Security especially if your technician is Jason Lol.

I’m a long time Vector customer. I had a low battery on a smoke detector and I called into vector security service dept. They got it scheduled for Curtis to come out and change the batteries. He showed up on time and was able to fix the issues. He was also able to answer any questions I asked. I am happy with curtis’s work.

I called Vector today to get service for my system and they responded quickly by sending Aaron a few hours after my call!! Great service and Aaron was very respectful and pleasant. He explained why he was here and what the issue was as well. He also tested my system to make sure everything was working as it should be. Fantastic job aaron!!

They came the same day to fix a beeping smoke detector. Curtis and Brendan came when Angel said they would be here and they were thorough and fixed the problem quickly by replacing the unit. I would definitely recommend Vector for their service.

Joe did an awesome job! Enjoyed having him service our home. Joe was kind enough to call us when he was in route to our home, when he arrived he was very pleasant and polite. He knew exactly what our problem was and explained to us why the system was doing what it was. Hope to get Joe again if we ever have another problem.

Rodlyn was outstanding from start to finish. He explained all my option with no pressure. He then went about installation in a thorough and timely manner. I can't say enough about my satisfaction with this entire process.

Will be sure to recommend to our friends and family! Technician was extremely nice and knowledgable.

We had Vector for over 20 years when we lived in Fairlawn. We were very happy with the service and always felt secure and safe in our home. Ethan did a great job!! Would recommend to others. Thank you for a job well done. We look forward to using our new system.

I'd give Jim six stars but I can't. I'd heard of Vector from meeting Jim about 8 years ago. Jim set up the system quickly and was great. Very friendly and always respectful. The system looks very easy to use and Jim gave us a walkthrough all of the steps and different technologies that we selected. Perfect service overall!

I recently had a brand new security system installed at my house by Vector Security, and it could not have gone better. The guys, Paul and Dale, who came out to do the install were very knowledgeable and happy to explain how the system worked in detail for me. They worked with efficiency and made sure everything was working properly before leaving. They left me with contact information, and encouraged me to call if I need anything. So far everything has worked great and I love it!

I have told you 7 times since July of 2019 You discontinue my service. I have had to disconnect my electronic pad to get it to stop beeping. This is outrageous. I hardly ever use the service and I wanted to discontinue it since last July and you have not turned it off. You keep saying I owe you x amount of dollars. I know I owe you nothing. I was paid up through August. I will not pay you anything else. Please discontinue this service and all contact to me please. If I had known it was going to be so aggravating to get away from your company. I would have never had it installed. It's not been worth the money. Judy

BILL FROM VECTOR SECURITY DID A FIRE ALARM INSPECTION ALONG WITH THE SPRINKLER COMPANY, tested sprinkler devices and coordinated with sprinkler company to make sure system is working. Bill is great to work with. Has been coming here for a couple of years now to do inspections.

Dave ** was the technician that was sent today, he was here numerous times for different issues. David is very knowledgeable, explain to me what he was doing in terms I could understand, did what he said he was going to do, corrected the issues. We are very happy with Dave’s work and would recommend him to anyone.

Nick showed up to my home right on time. Very professional and had a great sense of humor and personality. He upgraded my alarm system and added a doorbell camera. He done clean work and cleaned up behind himself very well. Overall, he was a great technician and done a fantastic job explaining to my wife and I on how to operate the Vector App, doorbell, and new alarm system!

I called Vector this morning and Agata assisted me. She was quick and efficient and promised me the certificate by 5 p.m. She is a valued employee and we appreciate her attention in this matter. She was pleasant and courteous. It's nice to have such a good employee.

Needed security and smart home applications. We purchased quite a few more home automations than we expected due to Rod's recommendations. Rod was extremely efficient and thorough. He was very fast with the install and answered all of our questions. We would recommend Vector to our friends/family.

Vector Security has always provided us with good support. Our technician Bill called and arrived within the promised window, and professionally identified the issue and corrected the problem. My experience with Vector has been pleasant and fixed every problem that arises.

Very pleased with Vector Security with getting my alarm system reactivated. They made the entire process easy and stress free. Thank you so much for coming out so quickly and to the technician for doing an outstanding job. I would absolutely recommend Vector Security to anyone.

Dave K didn’t excellent job servicing us. Had a technician out late December for a low battery, Dave was here for another issue on a different sensor recommended replacing all batteries in the remaining sensors. They was very knowledgeable and why they should be replaced which is why I agreed. Vector should have more technicians like Dave K.

Jose was very helpful, it’s always a pleasure having him come out and fix my issues. Everytime he comes out he is very pleasant and polite, today he replaced my doorbell camera and I continue to have problems with. He was able to change my password that I’ve been having problems with also.

Had a new system installed today by Vector Security, the old one was pretty will shot! Jim the installer arrived early, which was great, and installed the new system very fast with no issues. Jim also helped me with the app on my phone and explained how to use the the system!! Jim and vector security is a great combo!!

I recently moved into a home and Vector Security was already installed and that’s why I chose to stay with Vector Security. Ethan ** was My installation Technician this fine morning and He did an amazing job. He made sure that my home was protected like his own and also sold me smoke detectors for my home. He was very professional and friendly with me and I believe I made the right decision to stay with Vector Security. He definitely deserves a raise.

Vector security installed 3 new cameras to the existing system. I have used Vector since my hire date for this company back on Aug 3 2015. Vector has always provided great customer service and this is why I chose them.

Bill did a recent fire alarm inspection on the devices to make sure everything is working and in order. He explain everything that he was doing while we were walking around testing. I had questions on card access to one of the rooms to help disable the buzzing noise when the door is open for too long which he help in finding the cause. Bill is great to work with.

Your technician, Dave **, was courteous prompt and very knowledgeable. The technician who was sent before Dave said all three keypads were bad and needed to be replaced, Dave said he did not believe that would be the case, he could see one keypad going but not all three. Dave was on his phone with tech-support for over an hour and a half until the issue was resolved. I am very pleased with Dave’s service.

Supply & Install Camera's and DVR. Technician asked questions to confirm location of Camera's and DVR. Work as performed quick and neat. Training on use of system was performed. Technician tested system for proper operation. I would recommend Services to Friends or Business friends.

Jose did a great job! He was kind enough to get me taken care of earlier than expected which freed up my day. Upon arrival he knew exactly what the problem was and got straight ahead to fixing it. He was very polite and professional, could have asked to a better technician.

We used this company before and were pleased with the customer service. The installation was quick and the technician was knowledgeable. Josh was very thorough in making sure that I knew how to use my system. Monte was very helpful in making sure that I got the right package to support my house.

The staff was great, no problems, love service. We have really enjoyed using this service. They are very prompt with their service and very prompt. I would advise anyone to this service. I will look forward to more service. Mrs. Gwen

Vector Security tech was here to do a fire alarm inspection on sprinkler system. And he comes here 4 times a year to check and test the system and has done a very good job at testing and making sure everything works correctly and bringing up any issues in the system that needs to be fixed or replaced.

I had my system installed in a home I had recently purchased and I’m currently remodeling. Both technicians Jason and Casey were extremely professional and polite. We did a short walk through as to where I want of the equipment placed then I had to get back to work. Shortly after I received a call from one of the technicians stating that they would be done in roughly 30 minutes so that I could head in their direction and get the system demoed. Once I arrived the equipment was exactly where we had discussed and everything was cleaned up as if they were never there. I would highly recommend Vector.

We are very pleased with the service we received. The security system works well and is easy to use. The technician was very thorough and explained the functions so we could understand them. We like having the peace of mind that this system provides.

Had Vector in my last house. My Installer was great and answered all my questions. Pleased with the Rod he was very professional and pleasant, also cleaned up everything. When he was finished with installation he took his time and me the app and went over everything.

I had my alarm system maintenance and updated. The technician arrived at the stated time, very professional, and proficient. The technician not only fixed the sensors that failed but went above and beyond to ensure that all sensors were in proper working order.

Very friendly and helpful technician. Prompt arrival time with Call ahead arrival time. Helpful with recommendations. Easy to schedule an appointment at my convenience. I would recommend Vector. I will continue to use Vector. Awesome service today. Bill was very helpful and even installed a new keypad to replace my old failing one.

Hi. I am calling about Ray and James and their work done at my house today at **. They did a great job, both of them they were very courteous, Careful about putting things away and helping me navigate my house and installing what they were supposed to install it. It took a little longer because I am partly deaf so they had to keep going back and adding things and making things louder and I really did appreciate that.

Jose did a great job, he knew exactly what the problem was. I asked Jose to try and get my labor fee dismissed and so he called the office and gave it his best try. At the end I know I have been grandfathered it so I don’t pay that much. Couldn’t get it waived but I appreciate the effort.

Nick was very thorough and helpful. I know nothing about technology but he very politely explained everything to me so that I could understand. Nick was on time and extremely friendly throughout the entire process as well. I would be happy to work with him again and was pleased with my customer care too. Nick is great at his job and needs a raise in my opinion!

I have been pleased with Vector security. They have responded promptly and courteously each time they have contacted me. Vector is lucky to have Howard working for them. He is very knowledgeable, as well as a friendly, courteous employee. This visit proved to be very successful!

Have been happy with Vector Security and their follow up. Nice employees and alarm give me peace of mind. Good value and product. Been with them three years. They are good with quick call back when I accidentally set off alarm. The key fob is always handy and suggest one if you don't already have one.

It was highly recommeded from our pastor and has been great ever since day one. I recommend their service to everyone that is looking for service. Nathan came out and installed and changed the batteries. Todd crow was my sales person, highly recommend requesting him

We just bought the house and received a letter about your services and we are very happy that we chose your company. We live in a high crime area and now feel very secure. Frank was our sales person and we were very happy with him. Gary also did a great job with our installation and very helpful in explaining everything to us,, thanks again for service and we will definitely be telling other about you.

We chose Vector security years ago and always have had good luck with them. Vector is very understanding and quick to respond to any circumstance. We are very happy with their service and will continue our service with them for the foreseeable future. Nathan came out to replace my keyfobs and was kind and knowledgeable which are two big factors to us being with vector for so long. I recommend vector to all my friends and family members!

In our area, we had a few choices for home security companies. Because this is not our primary home (live 2 hours away), we wanted a company that was easy to communicate with, responsive, and with local work presentation to be able to help us we were not in town. We have had nothing but a phenomenal experience with Vector. The most unique feature is the fact that there is a consultant who works directly with the customer, and is available At all hours for questions or concerns. Have never called a 1-800 number... all interactions go through our consultant directly who made herself available by cell.