Vector Security Reviews

The technician Ray came to my home and did a phenomenal job at getting my system back working properly. He was very polite, patient, kind and was very knowledgeable on my system l. I would like to thank him so much for his service.

I was having a few issues and couldn’t figure out how to fix them. I had a Vector Security technician come out and he was able to figure out my issues and resolve them. He was very friendly and very kind.

I chose Vector because I heard that it was a reliable company and well recommended by my neighbor. I just wanna commend technician Dexter ** on a job well done and his knowledge of the work that he performed. Mr. ** had called and stated that he was enroute to my house on a service call. I was at work and I asked him about the ring. He explained it to me and my wife when he got to my home. He is a dedicated worker and I would welcome him again to come to my home for any problem with my service. I wish I could say the same about a lot of other technicians that have come to my house from other companies. I will recommend Vector to all of my neighbors and friends as well as Mr. ** as a top technician, if I have another service call. I will surely ask for Mr Dexter **, because I feel the problem will be rectified and all will be ok. Truly knowledgeable of his work and a true Professional in the field of security.

Aaron did a fabulous job educating me on the installation of my equipment for my home. He offered me a variety of solutions that I did not know were available to me. He set up my two interior cameras and door lock with ease. What a great installer and service tech you have at Vector Security. Thank you Vector for an awesome installation experience.

Was recommended by my sister in law. Dennis was a great safety expert. Gary did a great job installing. He was very patient with my 70 year old mother. He was very detailed and took the time to explain everything. Outstanding job.

My son had Vector. That's why I decided to go with Vector. The service has always met my needs. Whenever I have called for service there has always been a timely response. I would recommend Vector to my family and friends.

This was not a new interaction with Vector, but it was a very positive one. We have had problems with our security cameras from the beginning. The technician did everything possible to resolve our problem, thoroughly and patiently. We needed to contact Comcast to ultimately resolve the issue.

He was amazing, very professional and on time. Explained everything in detail, cared about if we had any questions and was extremely friendly. I would highly recommend him to install anyone’s system. Thank you for sending him and will tell everyone on social media to get Vector.

Good value, quick install, ease of use of system is a high priority, knowledgeable technician. Read reviews on the internet, nothing but high marks, have not been disappointed. From initial consultation to the installation, we were kept in the loop and there was no hidden agenda or fees. Monty was direct and to the point, gave recommendations as to what system would benefit us most. Satisfied so far, no complaints or issues.

I am so very appreciative to Vector Security for quickly coming out to service my alarm system. My system was dead and now I have peace of mind with a functioning, reliable security system. The technician did a great job and I look forward to keeping Vector Security going forward. Thank you!!!

Tod and Curtis were very professional and did a very good job. They were very efficient and knowledgeable, and both were very friendly also. We have been Vector customers for over twenty years, and have always been satisfied with your service.

Current customer. Arrived on time. Explained everything perfectly. Very neat and professional. Totally satisfied. I would definitely recommend Vector to other people. My neighbor has Vector and that’s how we got your system. And I was also very happy that Gary was nice enough to wear his booties and thoughtful enough to keep our house clean.. Thank for the great service.

Very timely and responsive service. I am very pleased with the work that William did installing my new security system today. He was very professional and timely from the time he arrive D until the finish of the installation. Yes I would definitely recommend Vector Security.

We had problems with the alarm going off in the middle of the night. We called in and changed the batteries in smoke alarms, but problem still continued. The serviceman, Robert replaced batteries and checked all systems and control panel in closet and all systems are ok now.

Tech was excellent and very thorough. Sales team was also very helpful. I would recommend Vector to anyone. Thanks fo the help with the new system installation. Hope to use Vector for many years to come. Thank You very much, Jeff

This was for service. The tech resolved the issue quickly. He also identified that the zones were mislabeled. I had already replaced the batteries which we think caused the initial alarms. Very happy with the quick service and the courteousness of the technician.

Same system that we had before. Liked the digital panel and iPhone app. Customer service is really the difference though. Technicians really know their product and explain everything in detail. I would recommend to friends and family in the future. Only issue that I don't like is the 3 year contract, especially for military.

My parents and sister are current customers of Vector. It was through their recommendations that I choose to seek out the service. Monte came out and described services thoroughly and installation was eventually set up. Josh came out and was able to install the system. He provided education as to both the mobile system as well as the actual panel that was installed in my home.

After a fire alarm had gone off, we needed extra help getting back online with our system and were unable to remotely. Michelle in the office knew we were trying to get out of town and needed help quickly and made sure that we were able to get help. Chris reached us at the end of the day and quickly made the changes needed plus showed me what to do to make it right the next time. He was friendly and very helpful, especially at the end of a very busy day.

The technician, Ray, that came to my home today was very, polite, kind and professional. He was very knowledgeable of my system and told me everything that I need to do to prevent future issues. I would like to thank him very much for his service.

HOA Vendor. We expanded services to increase security to our home and wanted to be able to use cameras for security when home and away from home. Rod our technician was very helpful and explained everything. He addressed several problems we have had and made some adjustments to our system.

Outstanding customer service and professionalism with my alarm activation. Thank you so very much for such for everything with my move and activation. William the technician that came out was very professional and knowledgeable with our system. Thank you so very much.

Rod was extremely professional, knowledgeable and patient!!!! He was wonderful and I would highly recommend him!!!! The security system we have is so intuitive and user friendly. We are looking forward to being able to perform all the operations from anywhere!!

I was referred to Vector by Elizabeth **. Working with Nicole was great. She did a great job explaining things. Curtis did a great job. Explained everything. Was efficient. Polite and friendly. I feel like both Nicole and Curtis were recommending what’s best for me. Thank you!

As every other year or so we had the maintenance of our system. Very good and professional guy, arrived on time. He went all around and did a great job, change all the batteries and explain his work to me.

Serviceman did outstanding job explaining the system and recent updates. He was very knowledgeable and helpful. I am now interested in updating more products in the future. We are very happy with the service. We have been with Vector for about 15 years. I will recommend this service to my friends and colleagues. IP

We chose Vector very many years ago when we first had an alarm system put in. We just updated our equipment and try to keep ahead of changes. We feel secure with the quality of the products and the professional service given each time. We can count on Vector.

I am very pleased and appreciative to Vector Security on an outstanding job with the installation of my upgraded alarm and Doorbell camera. I am very satisfied with the professionalism of William the technician who came to install my system. Would absolutely recommend Vector Security.

Everything was done to satisfaction. Delivered what was promised and the installer gave suggestions on additional offerings I was not made aware of. I will consider additional services such as light bulbs for exterior of the house at a later time when I evaluate other items needed.

The visit was for a low battery front door. The gentleman that came to fix it was very professional and very pleasant to talk with and knowledgeable of his job responsibilities with confidence! My experience with the Vector team in notifying me of this problem was very helpful and very pleasant to speak with. The problem was happening during the water tank bursting upstairs which created a lot of water damage!

We called Vector Security to come out and check the alarm system for us because the other day it went off and we didn’t get a call. The technician come out and explained everything to us about how the system work and that there is a delay before the signal transmits and tested the alarm while on site on every zone and everything was fine. He also gave up information on newer technologies for alarm communication and explained all the flaws with landline vs cellular monitoring and helped us feel better about our system in knowing that it’s working and we have options if we chose to better the system.

To have the fire alarms checked and to ensure the fault for a battery was replaced. These services were provided under the service plan we have. Needed check up. The three fire alarms were replaced and the system was checked entirely. Z

Dave ** is very professional and courteous. He’s been at my house and my mother's house several times, both are monitored by Vector. He always listens when I tell him The problems I’m having with the system. Dave assesses the situation, and tells me what the best solution he thinks is. Since Dave is the expert I always go with his recommendation, and it always resolves the issue.

Steve ** came to help me when some sensors were out of place. He solved the problems with ease and helped set up the app on my phone very patiently. Very professional and courteous. Extremely happy with the service!! This is how the technical service should be. Recommend Vector service strongly to everyone!!

Have used Vector and its predecessor for over 25 years, needed to update because the old system had developed problems. New install went smoothly. The tech (Phil) was on time, courteous, and neat. He provided clear explanations of the new system.

We were sold to Vector by our previous company. They have been very responsive for the last few years. The associates are always. On time and very polite. Bill was the technician this time and provided the answers to my questions and most importantly fixed the problem.

Dave ** came to install wireless sensors and check a faulty alarm sensor. Instead of fixing window, he recommended a new wireless sensor which was a great and better option than I even considered. I appreciated the fact that he mentioned he read up on my install product before coming.

Vector Security came out to replace my panel battery and was quick about it. I called them about a low battery showing on my panel and didn’t know the system took a battery but they knew exactly what to do. The person who came out was very nice and friendly.

I was very impressed with your service technician Dave **, Dave was very courteous and professional. I had a low battery issue, Dave recommended replacing batteries and all my devices. Dave ran out of batteries and had to pull him from other devices in his vehicle so I would not have to schedule a return, I greatly appreciated this.

We can not say enough great things about our Vector service the technicians that come out are always amazing and have our best interests in mind and are the nicest people. This is just a great company with wonderfully people that have the best security that can be offered.

Nick is the most fantastic technician we have ever had to our house. He is courteous and beyond thorough. He has reaffirmed our belief that Vector is the best security company out there. And Danielle is excellent at customer care. We are very grateful for a wonderful experience with Vector.

Vector offered the best over all value - not the cheapest in pure cost; however, the expertise, professionalism and follow up, made Vector the easy choice. Jim **, Steve ** (wiring) & John ** were exceptional in their respective deliveries. Very pleased with our experience.

Updated on 04/08/2020: Bill was knowledgeable, personable, professional, prompt and fixed our camera problem quickly. We were a little concerned about keeping our appointment because of the Coronavirus pandemic but Bill wore gloves and booties and respected socially distant rules. Our overall experience with Bill was extremely positive.

Heath ** from Vector Security was pleasant and very professional in giving me a quote that replaces my existing ADT system with newer cameras and updated software for $23 less per month than what I was paying before. Not only do I continue to have a peace of mind, but also know that I am paying less for better equipment and even superior service.

I had been using Vector security for a long time and I had great customer service. Every time when I call in for help and I got quick response. Last time Agata ** help me with the copy of the security certificate and with fast response. Thank you for all your help! Hung

Very pleased with our first experience having a Security System installed in our home. The appointment was set up quickly and the technician arrived on time. Gary ** was very professional and did a great job on our installation. During the installation, my husband and I were setting up some electronic equipment in another room and Gary overheard us discussing the issues that we were having. He called out to us and offered several suggestions on what we should look for and resolved our issue. I thought that Gary was going out of his way to be helpful and explaining what he was doing because he knew that I was a Vector employee, but he didn't find this out until he was almost finished with the install. We feel so much more confident with our System because Gary handled our install.

As I noted earlier, we had 3 false alarms in 3 days and had to disable our system since December 20. I am very happy to say that Kevin, the Vector Security technician, arrived today, six days ahead of schedule, and resolved all the problems with our security system. Kevin found that two smoke alarms that were part of our original installation were both still active and one was causing the problem. When he opened it, it was dusty and loaded with stink bugs. He cleaned it up, replaced the cover, disconnected the older, unnecessary alarm and all is well. He also checked all of our other smoke alarms. Thanks again for taking care of our problem.

Excellent job by Vector Security installing my security system today. I really appreciate William for doing a great job with the installation. I would highly recommend Vector Security. I really appreciate you guys. Thank you so very much. Five stars!!!

Nick showed up and done a great job with the installation of my security system. He was professional and knowledgeable in regards to the Wifi service here and how it correlates to the functionality of the cameras. The cameras didn’t work however the alarm system for my business will still be sufficient. Overall I am pleased with Nick’s service and Vector Security services as well.

Thank you for calling when I route, I have a really busy schedule and I appreciate you coming out early. Jose was very polite and professional he showed me a lot of other things that I didn’t know my alarm could do. Thanks again for a great job.

Ethan ** from Vector Security came into I’m business and installed my new security system. He showed up early and greeted me with a great attitude. I was surprised because some people are not morning friendly. He was very professional and got right to work and showed me step by step what he was doing. I strongly recommend Vector Security and ask for Ethan to do the installation. You won’t be disappointed. He definitely deserves a raise in his pay. Thanks Vector Security for everything you have done.

I chose Vector Security because my sister and a friend of hers had already had the system installed in their homes and were very pleased with Vector. Also, Vector was recommended by word of mouth by local police as being an excellent system.

My husband and I are very happy we selected Vector Security many years ago. We have been nothing but satisfied all through the years. Kevin, our service person today is very, very knowledgeable and actually recalls hard wiring one of our properties many years ago (1992). Quite amazing! Today he was as efficient today as back in 1992. Today’s issues were smoothly resolved and we are very satisfied.

Many years ago we were told WestTec now Vector was the only company to use for the best security company for our home. We have had your security company for 28 years protecting us. Many changes over the years and we can say we have never been disappointed. With that said, today with Kevin measured up to all our expectations. I am extremely pleased that Kevin was here to fix our system.

I’ve had few properties that installed the security system. I’m a realtor managing many properties. I’m glad that I met Heath **. He’s a great guy, knowledgeable and reliable. He was very helpful that to helped me even the installation part while I wasn’t able to be at the property because too busy. I’ll definitely go with Vector for all my other properties!

Thank you for coming out a day early. It really frees up my schedule for tomorrow, Joe was very professional and seem to know a lot about our system. He even programmed a code for duress that I really like. Thanks again for your promptness and your professional additude.

Thank you for your fast response. Jose was scheduled for the next day but was able to come a day earlier which we appreciate because it frees up our day. Thanks again for your promptness and professional. Jose was fast and made sure to clean up after.

It was installed by our builder 13 years ago. It was time to upgrade. The tech who installed the alarm.com system (Craig) and did the upgrade and the tech who came today to straighten out an issue and to help with identifying zones for the Vector app (Daniele) were terrific!!

We updated our Internet provider and our cameras went offline. We had to call Vector Security out and we were very pleased with how quickly they responded. It’s nice to know that Vector Security has a great response time when people are having issues.

Interactions were great. All problems identified and solved efficiently and with a smile! No hassle at all. Our technician called about 30 minutes out and showed up on time. We also have quite noisy dogs and there were no complaints! A+

I have a blog just for Mom’s - The Mommy Dash. We have over 4800 followers just in the Hudson Valley, NY. We asked a question about security systems and Brian ** wife recommended Vector! Eli was great! He completed an initial walk through with us, made some great suggestions that we are super happy with! He was here the entire day, and walked us through all the steps! His educational App and panel tutorial was very helpful. He set up all the rules on our computer. We didn’t have to think about much! Jeff was great and very attentive to us throughout this entire process!!

Thank you for coming out, I’m glad Jose was able to come earlier that expected. I have many things to take care of today so I really appreciate it. Also Jose was very professional like he always is when he services my home. Thanks again!

I just had my new system installed. Frank came out and got me all set up and got it scheduled. Curtis showed up to install my system and was on time and did a great job. He was very polite and very knowledgeable. He made me feel safe in my home. I would recommend curtis to anyone.

Our church has been going thru some upgrading and God has blessed us with people blessing us with money and as part of our upgrades we wanted to protect our investments and so we had Vector Security come out to install the Cadillac of all systems. And Josh the installer help with this process. I've had Vector Security for many years and recommended Vector to my church and so my Pastor went ahead and went with Vector Security to give us the piece of mind.

Extremely satisfied with my service call today, I called this morning and he was here by 12, which I’m so happy for. I’m definitely happy with Vector customer service and service call. I will definitely recommend Vector Security to family and friends.

We chose Vector because the previous owner of the house had the system installed. Vector has been exceptional in notifying us when our alarm is triggered. The staff is always courteous and pleasant. Bill was informative and professional for a service call to our home.

Thanks for coming out, the first tech said it was a possible low battery but we keep getting a zone 5 showing up and going off. Jose was able to solve the problem, turns out it was several of our sensors that were going out. Jose did a great job figuring out which ones they were.

We selected Vector Security because of the personal service and honest business practices. Vector always responds to service needs with professional technicians. Also the pricing remains constant without significant increases. The service has been consistent without interruption providing me with confidence in my safety and security needs.

Our installer, Matt, was amazingly efficient and helpful. Our previous experience with ADT was very disappointing. Vector's security system is highly more efficient and user friendly. All work was done with care for the home and considerate of the household environment. Highly recommend this service and, in particular, Matt as an installer.

Dave ** visited for a low battery service call and was very professional and polite, patiently answering all of my technical questions about the security system. Please be sure to hire more employees like him, since he is a positive reflection of your business. I also suggest that he receives a nice Christmas bonus.

I needed a service call for someone to come out and get my doorbell working again. It wasn’t working for about two weeks and I finally just decided to do something about it. When the technician came out here was more than happy to present his credentials for verification and he did a good job fixing my doorbell camera. He also addressed additional issues I was having without even being asked to do so. Great service.

Great job Joe! Joe did what we asked the office to do and call before arriving, he knew exactly what the problem was, and he had a lot a patients with me on finding my router. Also explained to me that If change my WiFi password I would have the same problem.

We had a new system installed in our new house and the technology is wonderful. We had to have a second trip to come install and connect our new door bell camera because we didn’t have internet set up during the first trip of the install and Vector Security was happy to come back out to do so. It was a quick job and the technician took the time to inquire about any questions that we had during the time since the initial installation of the system.

My system was old and I liked what Vector had to offer. I liked the idea that the price would be good for at least three years. Mischa was very enthusiastic about the company and convinced me that Vector was a good fit for me. I liked the fact that Maintenace was included in the deal and we got the latest, most up to date equipment.

Just wanted to drop a note regarding George who came in today to do the maintenance on our systems. Guy is professional, knowledgeable and thorough. Made sure everything was working right, and when there was an issue, he nailed it and got it fixed in no time. Also sold me on video enhancements which I will contacting you about shortly about putting in. Can’t say enough about George.

We have had our security system for about 20 years and we decided to upgrade and go with a newer system. We have a large factory and our technician Devin did a great job, he finished in the 2 days that we were quoted and everything is working correctly. We are extremely happy with our new system.

I’ve had Vector Security ever since we build our house. Our service has always been good and I’m happy with my security system. I just changed internet providers and my camera stopped working. My service tech Devin came out the same day that I called and he fixed the problem very fast. I’m very happy.

I choose Vector because I was familiar with the service and system. My family and I also enjoy the products and how easy they are to use. Nick was a very professional. He was knowledgeable about the products that the company has to offer. He was very helpful with advising me on what would be the best way to secure our home. He cleaned up well after installing the equipment.

Derek ** was my install technician today. We’ve had Vector in our old house and we moved to our new house and we liked the company so we decided to stay with the company. Derek installed our system today and he was super nice, young man and he was very knowledgeable about everything we had done today. Thanks for everything.

Excellent neatness on the installation and moved very quickly. Curtis (tech) was excellent and very knowledgeable. Rick (Sales Rep was also very well versed and explained the system well. The company was very quick to schedule the installation when I requested quick service. I have nothing but positive information toward my purchase. BM

I would like to commend Rich ** for his efforts to get my cameras back up and tied into my two cell phones and my ipad for remote monitoring. I have a complex property; I have two buildings monitored with 7 cameras using two HIK camera DVRs. Rich spent several hours with me and later with a service man onsite, Dave K, to get my cameras running again. It appears that a power outage had "Scrammbled" my Verizon router and the DVRs. I much appreciate Rich's efforts here solving multiple IT issues. I am planning to put a property entry gate in this coming Spring and will definitely stay with Vector for the three planned associated cameras. Mostly because of this one service call. Thank you.

Due to some unforeseen circumstances the technician wasn’t able to complete the job but he did his best and was very kind and honest about the situation. The technician was very knowledgeable about the equipment and went out of his way to help us move forward to the next step on getting the issue resolved and we appreciate his effort and honesty.

Kevin is a very efficient, knowledgeable, and competent installer. When a new feature is installed at my home, I only request Kevin. He was the installer for cameras on two homes that I own and there has been no problems to date because of his expertise. He is outstanding on setting the apps on all my smart devices so they work together properly. He just installed a camera doorbell and his work expertise is simply amazing! Vector is extremely blessed to have an exceptional employee as Kevin! I’m blessed to have him as my installer for two homes.

I have been with Vector security since 2001 at a different house; I am planning to move and I will most probably call you guys again to install service. About two weeks ago our camera stopped working. I called many times and left messages. No one called back and finally today the technician Chris came and fixed the problem, now I can see the camera in the app.

Joe did an excellent job! He was able to confirm that my keypad was working properly and that it might have just been users error. Joe was able to help me set up/show me how to set up notifications for my deadbolt which I appreciate, Thanks again!

I was having problems with my key chain remote for my system and the technician was able to determine that another company came out and messed up my alarm system without any prior knowledge that someone had recently been out to my house. After he thoroughly inspected the alarm he got everything back working properly again.

Vector security did a great job with install and user training. We had changed routers and Vector was quick to schedule and work with us and the technician was super quick getting the cameras back online and connected to the new network. Thanks.

Andy was excellent. Very professional and knowledgeable. He showed up on time and made sure that my system was working as well as it possible could. He advised my of the additional features that Vector has. Made several great ideas to improve my system. Great at problem solving and troubleshooting. Andy was great and I’m happy to be a Vector Security customer.

I have them since 2015. They are very good as far as timing to call back when alarm is tampered with. I would always recommend a family or friend to get this alarm and now that I’m getting cameras I will feel very secure.. Thank you again for the great security for my business.

Awesome job! Joe did an excellent job, Joe has previously came and told me what I needed to do. He was able to get my doorbell camera working again. Joe tried several times to get my existing one working with no luck so he ultimately had to replace it.

Service is excellent, Staff is always nice. Dexter is very impressive at his job. He Answers all my questions And also read very respectful. I recommend this company to any of my friends. That's why I choose Vector Security. Stay safe.

Great job!! Your technician was fast and professional, he came and figured out the problem pretty fast. He was very knowledgeable and polite. He also showed me things on my system that I didn’t know it could do. Thanks again for sending a great technician.

Long time customer. Great service. Salesperson Rick was very informative. Curtis installed very professional. I feel secure. System seems easy to work. Love the tutorial. Curtis was on time. Rick was on time. I purchased a key fob extra and a door lock after speaking with Curtis. Merry Christmas. Happy new year.

New install, referred by previous owner. They were on time, knowledgeable, and professional. AGATA in customer service really was great helping me register for an alarm permit for my insurance in less than 1 day. Keep up the good work.

I've had Vector for many years and have been satisfied throughout. We recently upgraded our system to include smart locks, a smart thermostat, and smart keypads and find It to be convenient to control through our phones when near and when traveling. We have found that the technicians have been helpful and thorough and appreciate their efforts to solve any issues we may be having.

Ethan ** From Vector Security was my installation technician for today. Ethan was very efficient, very professional and friendly to be around. He would be an excellent person for anyone purchasing or upgrading a security system. We would recommend him to anyone interested and we feel he did an excellent job installing our upgrade. Explained the system to us very thoroughly.

Excellent Service from your service technician Dave **. I had three issues, Dave took care of them in a very professional manner, explaining to me what he was doing. One of the issues was my garage door not always closing, after replacing unit he had me test numerous times working each time. Again I’m very satisfied with Dave ** work and with Vector Security.

Very satisfied and pleased with my security system installation today. William did a great job with the installation from beginning to end. Thank you so very much for such a user friendly security system. Would highly recommend Vector Security. l

Needed an update to my aging alarm system. Wanted to stay up to date while away on vacation. This system does everything I need and more. Very happy with my installer Aaron. He was very knowledgeable about the system. He gave us everything we needed to get the system tailored for us! Thank you!!

This installation was our second installation with Vector. The installer was extremely respectful and knowledgeable. He helped us understand how to use the Hik-Connect app and walked us through all of the options offered. We plan to use Vector for all of our future security needs.

Reputation. We have been a customer for 17 years. Very happy with our service. Toni ** and Nathan are amazing! We are very happy with the products you offer. Installing another outdoor camera, suggested by Nathan. Would like to have Nathan for all of our installation and servicing needs.

We had a great experience with your technician, he was friendly and professional. Thank you for doing a great job! We had a lot of issues with our connection with your company but we’re glad it all got squared away, thank you for your hard work.

We were sick of ADT because of their system not being able to operate correctly with us. So we wanted to go with another alarm company and so we ask our neighbor and they said they've been with Vector Security for a while and they would recommend them to anyone. So we called Vector Security. Mr. Ken ** came on out and helped us with the upgrade and then Josh The Installer came out and helped us install the alarm and camera. Thank You!

I am Vector Security customer and we just upgraded our system. The tech Ryan was on time, friendly, focused and efficient, I would recommend him to all my friends looking to install a system. He deserves a raise. Love the vector app.

Jerry was very friendly and helpful. He made sure we understood what he was installing, mapped out the entire building and smiled through the entire process. We needed a box to store the floor plans; so he offered to come back in two days and install the box for us; and he did. If we ever have an issue again; we would request for him to come to our rescue. Thanks again for your great customer service!

Appointment was made in a timely manner, technician showed up during the window. Bob was very personable and thorough. He evaluated the problem and determined a cure. He is an asset to your organization and makes the customer feel that Vector cares about them.

Derek was my installation technician today. We’ve been with vector since we moved to Mansfield 17 years ago and the service is great. My church also has vector and they are the only company we want doing our security service. Derek did a great job installing our security today. He explained everything very well and showed us how easy everything is to use. We were super happy with him today!

Dave ** was the technician you sent out again, he was very professional. I was not sure where the equipment was. He help me locate it. We found it in a closet he helped clean the closet out and he put the stuff back when the job was completed. He let me know before testing so I won’t be scared of the Siren, Dave ** did an excellent job.

Excellent and thorough service today by these two gentlemen. They were punctual and thorough. I have been a Vector customer for over thirty years and will continue with them. I appreciate the ease with which I can contact them and their prompt response.

Thanks for a great job! Your tech made sure to call when he was on his way and arrived at the time he said he would. He knew exactly what to do to get my doorbell camera back in working order. He also told exactly what to do If it ever happened again.

Vector was the alarm contractor when I took over 5 years ago. They have been consistent in dealing with our requests for changes to our program. ALISA ** has been great in working with changes we have had to the people using our system.

We love our Vector system. You can not imagine the peace of mind that it gives our family to know it is there and vector is there ready to respond to any issue that may come up. Just a great company.

Lynn ** was very helpful today in getting the info I needed to clear up a discrepancy in charges to one of my accounts with Vector Security. Very professional and quickly got me the invoices needed to assist me in understanding what happen!

We love our Vector system. It is always there to keep us safe in our home and our home safe when we are out. The people at vector are great. They have always been on the ball with us staying up on everything that goes on with the system.

Very poor experience. Called, unable to cancel - had to give written explanation. Filled out your silly form. Then got confirmation of receipt. That was November 8, if I remember correctly. Then today, I get an email and a call that my account is not closed and I owe another payment. How is that possible.? Your equipment was removed out of service when our new monitors were installed. Then, on the phone call today I was told the lady who I worked with was not the one I needed to work with the cancel my service. Terrible customer service and follow up. I don’t know how much was true or just just the way you do business. I will never recommend your services to any one. She was the one I was transferred to speak with regarding g cancellation and was told it was taken care of after receipt of.

Corey did an excellent installation. He is most professional, knowledgeable, polite, courteous and helpful. He took the time that was needed to do the job right. Thank you Vector for sending Corey! I'm most satisfied with my installation and service contract.

We like Vector Security and all the information and technology that they offer. We love the smart home features that they offer in the cameras I believe they are second to none. Seems like a great company to be worth for a security provider. We definitely recommend them to anybody that’s looking for a security system.

Great interactions. He was very knowledgeable and courteous. Great Service. I am familiar with Vector because we use the same company for our place of business. Quick service. Great equipment. Good attitude. Expert service. Cleaned after himself after I told him not to worry about it.!

Long time customer. Curtis was outstanding in his installation; courteous and knowledgable. Tod was also very helpful. Very satisfied with Vector. Have been a Vector customer for over 30 years and am pleased to be able to eliminate land line.

Ethan ** Was my installation technician from Vector Security. Very knowledgeable and courteous. Fast, friendly, and professional. Would recommend to anyone. Filled me in on all I needed to know about our new system. Thanks Vector of Mansfield for sending Ethan. I was perfectly comfortable with having him here and enjoyed getting to know him.

Dave ** your service technician came out today, he was on time, polite, courteous, and professional. We had a low battery situation, he recommended replacing all the batteries which we agreed-upon as a preventive measure for future low batteries. All your technicians are as good as Dave ** Vector has a top-notch service department. I would highly recommend Vector to anyone.

I called Vector today because Verizon is forcing us to change our copper twister-pair landline to fiber on Friday the 20th. Danielle was very knowledgeable and friendly and provided the answer I was looking for and recommendations on how to upgrade our system to a cell service in the coming weeks. She helped put our mind at ease, so thank you!

Bob came out today to change a battery for one of our. Sensors. He also alerted us to some of the options that we weren’t using. Showed us how to use the security apps and put in new user name, security question and access codes.

Jose did a awesome job! He was very fast and clean after installing new contacts in my windows. Jose also pointed out to us a error on our keypad letting us know there was no communication. He was able to get us a good deal on installing a cell comunicator to solve our problem!

Your technician Dave ** was very professional, courteous, patient. Dave called in advance like you were supposed to so I could crate the dog. Had a camera issue that he had to for lack of better terms learned back in. Very patient with me because I could not find or remember my password. They found another way around that he didn’t need the password. You made sure I had video on my phone app and the coverage area is what I wanted. I am a very satisfied customer and would definitely recommend Vector.

I chose Vector Security because the company changed from Security Associates. I like their service and the efficiency. Vector Security is very quick to respond to any security issues that I might have. I have called other companies and Vector is comparable in costs.

Vector Security was out today installing a new security system in our home. We love the technology that they offer. The technician that came out did a great job and was very informative on everything that was installed. If anyone is looking for a security system don’t hesitate to call Vector Security.

Vector was recommended to me by a friend, and the business agent, Jeff ** was great. The two technicians, Frank ** and Craig ** were fantastic! Their work was impeccable and they took every opportunity to make sure the installation was according to my expectations.

Customer service is awesome. Tech was very pleasant and on time. He knew exactly what repair was needed. This is the second time technician was here. Was happy to have Bill was very courteous and pleasant. And staff at monitoring station are always courteous as well.

I like the service and the customer service provided, NICK has provided an exceptional service..very polite, leaving everything clean, explaining details of the system. I like the app and the quick response when needed, Denisha from the office of chapel hill, was super nice in every single call that I made to schedule today’s appointment.

Nicole did a great job in selecting the necessary items for install. Very professional and understanding of what I needed to protect my home. Curtis was very knowledgeable and professional as well. He was very fast and had great people skills.

As a Vector Security customer for 10 years, I have always received professional and courteous service from them. When the batteries on my Vector Security alarms needed to be replaced, their technician Michael called to let me know he was on the way, arrived as scheduled, and proceeded to courteously, carefully and professionally replace all the batteries in my security system. His customer service skills were excellent. I wholeheartedly recommend Michael and Vector Security to others.

We recently combined both of our locations into one big location and we still owned the old building and since no one will be around to surveillance them, we decided to get a security system just in case we have any problems. Devin was our installation technician, he was on time and very efficient. We are really happy with our system!

I heard about Vector through a friend. I was very pleased with the whole process. The technician was extremely helpful in making sure I understood and was knowledgeable the my new system. I would refer friends and family to Vector Security anytime. I am happy to have the security that they advertised.

Very thorough, patiently provided explanation of new system. Appreciated guidance especially using my cell phone to arm and disarm the system. Wish this questionnaire was provided on a IPad not on a small phone- hard to read!

System upgrade. Nick was super nice. He was extremely helpful and knew all of his information. HE HAS BEEN TRAINED WELL. He knows his work well. I feel like I have gained a new friend. I TRULY BELIEVE HE DESERVES A RAISE. Overall the system is amazing. I couldn’t live without it.

Nathan came out and installed a new system at our house. We are very pleased with installation and impressed with the technology. We added doorbell camera with our system and can view anyone approaching and if the doorbell is pushed I get notified. Very happy all in all with the system and recommend Vector to everybody.

Alarm repair. Technician was extremely helpful. Very professional and timely. Very prompt and courteous as well. Fixed the problem with ease. Will definitely not hesitate to call again!! The customer service hotline could use help though, was on hold for awhile but overall not a bad experience.

We used Vector at our old house and were happy with the service. The installers were courteous, helpful, and professional. Explanations for using the system were very helpful. The installers worked quickly and efficiently. We had a positive experience and look forward to working with Vector at our new house as well.

Jay goes the extra mile. Truly a professional and makes sure everything is taken care of and tested before leaving. He's been there for us in emergency. We feel so fortunate to have Jay at the ready if and when system needs service or we have any technical questions.

Ethan showed up on time and was awesome. Very knowledgeable and friendly. Explained everything wonderfully. I personally think I made the right decision with sticking with Vector Security. They are a wonderful company and they have always had my back when I needed them. Fast and friendly service. Thank you Vector for sending Ethan for my installation and Ethan definitely deserves a raise in pay. Excellent customer service A+++.

Jose did a great job! We were just installed and already having issues with our system. Jose assured me that the system was fine. It just needed a new backup battery. He went over all of the functions of the system and the functions of the app, Thank you!

We've been a Vector customer for years and wanted a system upgrade and a doorbell camera. Josh did an excellent job installing and explaining things. We are very happy with Vector and have recommended you to many of our friends. We are glad you are a Hurricane's sponsor and look forward to our free center ice tickets!!

Excellent tech! Thanks. Very knowledgeable, helpful and positive. Would recommend him highly and appreciate his smart quick service. Fixed problem and answered questions. Knows his stuff. Give him a raise! Thanks again for the excellent customer service and support. Great great job. Thanks so much again.

I work in the maintenance department for Mansfield homes and take care of their properties. My company has had Vector at their main offices for years so they called vector when the old tenants move out and we have a system installed due to break ins and vandalism. The technician is doing 7 of our properties and the installations are going very quick and the systems are very easy to use especially with them being all the same. I’m happy with the work getting done.

Carla ** is the best. She is very helpful and caring. She stands by her word and responds back to you in timely fashion with more information. Carla has walked me thru problems and takes the time to be customer friendly. Carla is a valuable person to Vector. Give her a raise. Also Ray the service tech is just as valuable for the knowledge and performance of his job and customer service. Give him a raise too.

I called to obtain an alarm certificate for one of our mutual client and I had the opportunity to speak with Agata ** and she was extremely helpful and resolved my issue within a second. Thank you so much Agata.

Vector has an excellent in our area. The installation was excellent as well. Eli and David were thorough and very professional. I was very pleased. I will be happy to recommend Vector to anyone needing security serviced. It is an excellent value and very comprehensive.

Always prompt and performs a great job. I have using Vector for quite some time. Today Dave ** was super and did exactly as I wanted, even replaced my battery! I will continue to call them and recommend to my friends. MYXA

Your service guy did a wonderful job, he called when he was on his way and was very fast. I’ve been very worried since it was my smoke detector that was going off and the fire department were dispatched. After all said and done he replaced my bad smoke detector. Thank you.

Dave ** gave great professional service and was very helpful. He explained everything in detail to my satisfaction. I will recommend Vector Security to all my friends and family. They have been my security system for over 20 years. Thanks.

We had multiple issues and we just got installed with y'all's most current system so did not know why. Jose was able to explain why our keypad was not getting enough power and fixed the issue. He also showed us our mistake on not having power to our surge protector for our light module. Thanks again!

We are a current customer and are very satisfied with their system. Ethan installed our system today and was very helpful in helping us to select a location for our panel. He did a very professional installation and is an asset to your company.

Thank you for coming out. You did a great job! Jose did a great job, I didn’t even know where my alarm box was until Jose figures it out for me. He also programmed at code for us to dispatch the police in case of a emergency. Thanks again for great work.

Robert was here early in the morning as promised. He was very efficient & explained everything he was doing to our system. He tested the system and showed us it was working properly. He also review the service plan with us to show us what was lacking.

I was having some communication issues after Verizon did some work. Verizon and Comcast couldn’t figure out why my alarm wasn’t working with the phone lines. I had a service tech come out who spent a few hours and couldn’t figure it out either, frustration and helplessness set in. Then the manager said he’d send me someone else, and Nick ** showed up. Within 10 minutes he figured out exactly what the issue was got me up and running. He even then went over upgrade options due to my 25+ year old system and let sales know to contact me. Thanks for sending nick **. Now I can feel safe knowing my alarm is functioning!

Vector monitors my fire alarm and completes the inspections. I first met Nick ** when we had some issues, nick was the one who came in figured out what was going on, fixed it and even did some preventive work. Since then nick is the service tech I asked to be assigned to me. He does our fire inspections, he’s considerate, knowledgeable and just all around a pleasure to interact with.

Nick showed up to fix the basement door and window sensors. He installed my system a few weeks ago and he was professional and courteous then as he was today. Very informative and patient in completing his work as well as educating me of how to use the Vector app and view cameras. I am pleased with Nick’s and Vector’s speedy service in repairing my alarm.

Your tech was great, he waited patiently for my mother to get home while I had to leave on a emergency to take my child to the doctor. According to my mother he was polite and professional, thank you for sending out a great tech!

I have used Vector Security for over 13 yrs. Today was a service call for my doorbell camera that has been malfunctioning. Repairman was very pleasant, explained everything, and replaced my doorbell when all else failed. He also explained how to use my lamp module.

So I recently lost my home in a fire and I went to look and new homes to get built and I came across Capstone Custom Home and Vector Security was in with the deal of the home. So I could pass up getting a deal on a new home and security system and my camera so I called and they came and installed my system and Ethan was such an awesome technician. He showed me everything about the new system and camera. I recommend having Ethan come and do your installation. He was very professional.

My husband found the technical support very informative and knowledgeable. The installation went faster than expected and was seamless. The hands on tutorial was very helpful and now I feel I can work the security system using my app or the keypads.

Excellent customer service. DAVE ** was very professional, courteous, friendly and had my concerns in my best interest. He was very neat and efficient making sure my equipment was working correctly before leaving. I highly recommend Dave and Vector security. Employees like Dave are a tremendous asset to Vector Security and their service department.

Excellent job from Vector Security on adding my camera. I am so pleased, excited about my cameras and my app for my security system. I really appreciate William coming and doing an outstanding job from start to finish. I would absolutely recommend Vector Security.

We have been with Vector for 20+ years and Kevin represents the best of the company. It seems like no task is too difficult for him. He answers our questions and we have the utmost confidence in him. We always ask for Kevin to service our house.

Thank you for coming out and fixing my alarm system. After we had another company pretending they were Vector Security we were very skeptical of any coming to our home. Your technician made us feel comfortable and assured us that he was from Vector and got everything back to normal.

Technician Bob arrived on time. He was courteous, professional and extremely knowledgeable. He also took time to answer my question and to explain in detail the ways of using my system. Based on his performance and the performance of other Vector people I have dealt with I would not hesitate to recommend Vector to others.

Technician Robert ** showed up early, this allowed me to get back to work sooner. Tech was able to correct the problems that was occurring in the system. Replaced batteries in the units in the garage. Recommend that we upgrade the system and call if we need anything else. Will inform the owner of the problems for the house and separation each house over the next few months.

Recommended by friend to have this system installed and then after that a sales rep Mr. ** called and Josh the installer was the one to come right out and install the alarm system and put up cameras as well. Josh install walk me and my wife in operating the Vector Security App and using the alarm keypad. We will use this to protect our home and have a peace of mind to know when the alarm goes off we can have someone notified.

My interactions with Heath and Jeff were excellent. They were professional, courteous, and informative every step of the way. I interviewed several different security company representatives and Heath provided me with the best and most affordable option for upgrading our existing panel/setup.