Vector Security Reviews

Now the bad news. I have had the touchscreen replaced once and it is not working again!! The real problem with this company is the service. I have called the Poughkeepsie office twice, and left two emails. Two weeks later and no one has responded. FYI this happened the first time the touchscreen failed also and I had to call the salesman who then got in touch with the service people and had them call me. Absolutely ridiculous and stressful. We will see how fast they pick up the phone when I don't pay the monthly fee. Now I understand why they are the SECOND largest home alarm company. With customer service like this you simply will never be the first. Stick with ADT.

We wanted to add a doorbell camera to our system and the installer was great. He made sure everything was working properly before he left. He also made sure to answer any questions we had and he wore his mask and told us how appreciative he was that we wore ours during the installation. The only issue I have with the doorbell camera is that the very next day it stopped working. It seems to lose connectivity easily and so that’s problematic.

Our alarm went off last night at 11:30 pm. We were worried that someone had broken into the house because the alarm went off. The person that helped us was and he calmed us down by checking our system, only to find out that we had a faulty front door sensor. He set up a service appointment and walked us through the process of removing one of the zones so we could reset the alarm. He was courteous and very helpful - especially for an older couple abruptly worried about a break in. Many thanks.

Customer service response are absolutely horrible. April has been rude to us, David has been unresponsive. Considering pulling our business completely. They seem to have no concern for taking care of us whatsoever. We have had trouble with them submitting what was agreed to accounts payable, responding timely, getting jobs completed, getting quotes, everything.

We were previously with another home security company, but their equipment and customer service were way under par, to put it nicely. A friend of mine referred us to Vector when we asked for recommendations. The sales rep and installer were both very prompt for our appointments. The installation process was a little slow, but everything appeared to be functional when the tech left. Everyone on staff whom we have dealt with thus far have been professional and courteous.

My architectural firm chose Vector Security. The technicians were wonderful in every way. They were courteous, very knowledgeable, and patient. I feel that I could answer any question. They cleaned up without asking and they took all precautions intermodal COVID 19.

Don ** is a joy to have service my security system. Vector Security is a great company. I installed my system in 2001 and it continues to operate as if brand new. Will definitely continue their services. I have and will continue to recommend them to friends and associates. I appreciate their attention to detail.

Awesome service David was very knowledgeable and patient. He came to check the issue with my driveway camera, he ended up replacing it and he tested my system just to make sure everything was going well. I like the fact he was concerned if I had any questions. I also was able to add on the garage door opener feature. I would recommend to a friend.

Previous experience on an older system. We have many years of good service from Vector. Technicians who installed our new system: Zach ** and Bryant **. Zack did an excellent job of explaining all features and how to use the system. Please offer our thanks to Zach and Bryant.

I have had Vector security since 2007. Have done updates along the way. They have a Good reputation and plan on staying with them. Always have good experience with their technicians. Technician today found problem in just few minutes and we had a good laugh!!!

Service from Vector has always been prompt, efficient, with techs that are knowledgeable, pleasant and personable! Today was no exception-Bob took care of the work giving me prior notice of his arrival, worked quickly and was enjoyable and informative to speak with.

Todd was a pleasure to deal with at Vector. And Curtis and Steve were great. Quiet and nondistracting, but attentive, nice and polite. I have a really yappy barking dog and they were able to convince him not to bark by the second day. They are informative, polite, and incredibly knowledgeable. A total pleasure to deal with.

Bob called prior to coming to my home which prepared me ahead of time. I know this is normal procedure however, not only did he call but he was here at the exact time he said. He worked diligently and was professional in his demeanor and approach in my reconnect. He was meticulous in making me aware of and connecting me to all of items I already have through Vector and had not used. He was patient, precise, and a pleasure to work with. I would love to have him as our contact person always. He represents Vector very well.

The Vector Security technician called prior to his arrival and was very prompt, courteous, and efficient. The technician was helpful in recommending a course of action to remedy the issue and was able to make the required updates/repairs on the spot.

We feel we were misled in what we signed up for as part of our HOA covers a basic Vector Security system using our landline. We specifically asked for the basic no additional cost package when we called Vector. We were then told to call a specific salesman who then came to the house and upon arrival said ‘you want the basic service’ to which we said yes no additional cost. Turns out he only works with the basic independent WiFi service that is an additional $22/month and the form we signed had nothing clearly stating we were signing up for the additional service. The response after the fact was that he only works with this level of service so it must be the independent WiFi package and that we had made the mistake as we signed the form he brought.

Our overall experience with Don **, our Technician, is absolutely superior to any technician we have ever had come to our home for any type of service. Don is extremely knowledgeable, very service oriented, very personable, and knows his job extremely well. Vector is very fortunate to have Don in their employment and should do whatever possible to reward him for his dedication, hard work, excellent service to Vector’s clients.

Curtis took his time and made sure everything was done correctly. This was the 3rd service call we have had since opening our account and I finally feel like things were done right. Curtis also took time once he was completed to make sure I understood the system.

Great Service. Anthony ** was just wonderful. Took time to explain and show us how to use . He went far beyond to fix issues that we didn’t understand. He was just great and customer service is always friendly and helpful. Vector Security Service is great. I would recommend them to everyone. Thank You ????

It took almost 2 months for service to change the back door sensor. The same time, I had a camera that wasn't working. I was told I had to make another service call, in which I did. It's been again...almost 2 months. I have been dealing with Ashley. I finally received a confirmation...again...with a no show...again. No phone call...no nothing. I'm so sick of this and want out of my contract, however it looks like I'm going to have to get an attorney. Even after everything I've been through with this company. Even after not having security in my back yard. Even after not being able to get anyone to show up after confirmations....This company has put me through hell and done nothing but lied and put blame on everyone else.

We recently refinished our basement, which required reconfigured and new alarms. Jeff could not have been move helpful/thoughtful in relocating our sensors in the first instance (several months back) and then taking great care to choose locations that prioritized our safety while fitting with the new design just last week. We will be requesting him each time we require a Vector visit. Enjoyable all the way around. Thanks again so much, Jeff.

We recently had a battery swapped out of our alarm box, and did not realize till later that two of our zones were not working properly. Our appointment for the fix was not until some 10 days later, but Dave ** was able to move some schedules around and fit us in yesterday. John ** came at the scheduled time and assessed the situation within minutes. He was able to make the appropriate fixes within minutes as well. It was apparent to me he knew his 'stuff'. He was professional, efficient, and made us feel comfortable that our security system would be working properly. Thank you again for fitting us into your very busy holiday schedule.

We already had the Vector system. We needed an upgrade. The technician Josh was very knowledgeable, and helpful. The process went very well. Vector rep, Josh went through the whole process with me. Josh explained the doorbell, the monitor to me also. Excellent customer service.

I contacted Vector security customer service about a sensor issue with my alarm at 6119 Dunzo Drive in Raleigh, N.C. I was informed by Sue F. that I also needed to upgrade my system to be compatible with 4G. I was very impressed with Sue's politeness, efficiency and knowledge of the issue. Sue set up an appointment for both the repair of my sensor and the upgrade. She is a very good representative of Vector Security.

The service is great, the technician Bob called me when on his way and arrived early. He took care of the problem I was having and impressed he was able to fix it so quick. I am very happy with all the people that have serviced my system. Very Happy with Vector Security technicians.

I got my CO serviced by Mike today. Not only was he super professional and accommodating, he actually helped me with another problem! When he arrived, I was on hold forever waiting for a Verizon tech support to find out how to install a new battery for my WiFi. I just needed to know what type of battery and how to install it. I mentioned this to Mike and he said, “I might have one in my truck!” He installed the battery and waited to make sure everything worked. He’s a very personable guy and went above and beyond to help me. I wanted to recognize him today for his excellent service. Thank you- Raegen **.

Google search. Great presentation. Very patient answering all questions. Price was very good. Frank was sales person. Would refer to Vector. Curtis went above and beyond to service our house. Really appreciated his suggestions to optimize the security system.

Existing Customer at a different location and have been with Vector Security for over 7 years and I am a very satisfied customer. I would highly recommend Vector Security for a good home and a business security system. Good customer service. Attentive monitoring and reasonably priced.

Todd our sales representative did an excellent job reviewing all of our needs and providing us with the perfect home solution. Additionally, Curtis did a fantastic job of installing and reviewing the entire system with us. He even helped us add the app to our phone so we could do everything remote.

Nick was early, professional, very knowledgeable and fun and we had a great conversation about movies in between his equipment adjustments. He even gave us a recipe for a drink made of fruit. He made going over how the control panel works a breeze. Thanks Nick!

I chose Vector because we did research on google and Vector offered the resources we needed at the time. Angel heled us with service, and she awesome. Brendan arrived early, which was great, Brendan wore a mask the entire installation which made us feel safe go Vector.

Vector was recommended by a friend when I became widowed. I discontinued service on Monday, November 23, when I moved out of **. I picked up accumulated mail yesterday but no final bill from Vector. My account history will show that I always pay on time.

I was unable to log into my account so I submitted a request for assistance. Lynn ** responded very quickly and helped me solve the problem on the first try. You are fortunate to have such customer oriented person on your team.

Nick was awesome! He installed my business last year. He was on point with his customer service and attitude as he was today with our home. Nick is very polite, professional, knowledgeable, and done clean work. He answered any questions we had for him and overall a great job!

If the equipment wasn’t already here I would choose a different service. The alerts are slow and mostly useless. However I learned that Vector knows this already but for an added fee you can buy a way to make them useful. There are other companies with the same equipment at the same price with better alerts and faster access. Too many gaps in recording. At this point I think the sign is the best security element in this system. There is so much room for improvement.

I had an issue today with my system and I called Mike to see if he could help me with it by phone so I would not need a service call. Mike always tries his best to help me as soon as he can even though he already has a busy schedule. I appreciate his efforts and would highly recommend him and Vector to my friends.

Had great service, from Frank in sales, to the install (Curtis). Quick, but took the time to explain all features. Kept all areas of house clean, and left everything as he found it. Took the time to add the rest of the family and made sure all was working.

Very pleased with the service. The technician was on time and did an excellent job with the installation and showing me all of the neat features of my new security system and app on my phone. I would highly recommended Vector Security to everyone. Thank you so much!

My husband and I had the best experience from beginning to end. We had exceptional service from the sales end all the way to installation and are very pleased with the quality of products and services we received! We will be sure to share our positive experience with others!

We chose Vector as our security because it was left in the house when we bought it. Frank is the salesperson who came to our house. He was super professional, and got us just about everything we wanted. Brendan not only arrived on time, also installed an extra camera for us. He wore a mask which made us feel safe.

Sonny has always been accessible, professional and mission driven. Our initial install was in a very old farmhouse with multiple outbuildings. Sonny tailored our protection to meet our unusual circumstances and suggested multiple improvements. During a recent power outage at odd hours, I picked up the phone and called. I caught Sonny between jobs and he was able to diagnose and solve our problem over the phone. It's good to know that we can rely on help when we need it. Highly recommend.

I chose Vector because I wanted a security system and after checking into several, I found Vector to best fit my needs. The technicians were very kind, knowledgeable, helpful and were very patient with me and my many questions. They made sure I was confident in every aspect of my system.

Mr. ** and Brendon were a great team. Mr. ** explain the benefits of changing from Guardian to Vector with additional services and features. He focused on what I needed and not what he wanted to sell. Brendon was super kind, efficient and explained everything that he was doing thoroughly. He was respectful, clean and made sure that everything was done with high quality and professionalism. When Brendon noticed he needed to make changes from the last system he explained them and took care of them without additional charge. Mr. ** and Brendon make a great team. I will definitely recommend Vector to my family and friends.

I had a good experience with the technicians Zach and Bryant, they were knowledgeable on the questions I had. If there was any problems they advised me. The salesman Mark helped make sure I had the right equipment and was very nice.

30 year old system needed an upgrade due to obsolete parts. Curtis ** did a great job with installation of new keypads, a motion sensor, shatter sensor. Instruction and advisement of how to user the new system was easy to understand.

We’ve had Vector Security at home for many years and chose to continue using them when purchasing a new system for our business a few years ago. I was having issues setting one of our alarmed areas. Call for support and got a callback in a reasonable amount of time. The lady who helped me was very thorough and tried many different ways to help correct the issue remotely, but the issue is going to require a technician to come on site. She was very kind, courteous and helpful.

We have been a customer of Vector through your Princeton New Jersey Branch for ten years plus. I have found your service and response excellent. As your file should indicate, we recently needed a large upgrade to our security. Phil ** contacted and responded immediately, quickly accessed and and gave us an honest appraisal of our needs. The work required at least three days. (My husband has had experience with employees and the public over the last 45 years). During the installation you provided Scott and John as technicians. I do not know their last names. These highly qualified gentlemen were not only professional in their installation, safety and advice but certainly are top notch representatives for Vector and certainly should be acknowledged for their work in their respective records.

I spoke to Ann today. She is amazing. She made me laugh and explained everything thoroughly. She was such a pleasure to speak with. I hope that Vector values the image she projects as the voice of Vector. I will be calling back to sales for additional service because Ann’s great cust Svc.

We just had our new system installed and we are happy. Frank did a great job getting us set up and scheduled. Curtis showed up on time to install and he did a great job. He was able to help us learn the new system and also how to use the app. We are very happy.

Long time customer doing an upgrade after 35 years. My interaction with Crystal, Danielle and Ben was fabulous. They all took the time to go over and understand my needs. The end result was was I had my installation done today with KEVIN. He was right on time, very thorough in doing his job and explaining everything he was doing. The end result was to perfection. I would higher recommend VECTOR to anyone that was in need of a security system.

We are a returning family that was pleased with VECTOR. Aggie was awesome and our technician was on top of everything. He didn't rush, and also made sure everything worked properly before he left. Everything had to be upgraded so it took a while, yet we're pleased.

We were shopping around and found a sales person we could relate to, she did a great job getting us all hooked up with what we needed. Response time is great when the alarms have gone off, there is either a phone call or interaction through the console within seconds.

Don’t walk away, RUN from this company. Will not allow you to discontinue service, even after having almost 7 years. Claimed contract started over when monitoring system was changed from landline to cellphone. Just paid over $1000 for the balance of my so called contract even though I moved from that house in June.

We are renting a house which has Vector Security system. We needed the service started under our name. The technician Dave came to restart the system and gave us a thorough tutorial on how to use the system with our phones. It was very informative.

I have been very pleased with my alarm company. The technician that fixed my system was very professional. He was easy to get along with. Tech was very easy to deal with and also very patient. He is definitely an asset to Vector Security. I would highly recommend them to anyone.

We have a new space and needed a new security system. Vector has done a great job in the past. The technician was amazing. He installed the system and then was so patient with teaching us what to do! Our office administrator was out today so he let me take a video and also offered to follow up with her tomorrow. It was a wonderful experience (even for someone who is technically challenged - me! ;-)).

Oral ** is the. Eat. He is very knowledgeable and he has been my technician for over eight years. He is very professional and patient with me. He explains everything as I am not good with all the high technology. He is awesome!

Prompt. Professional. Very mindful of covid. Clean. Knowledgeable. Friendly. Easy to talk to. Answered all my questions. Would highly recommend to other people. Rick was great upfront and Curtis was great on the install. Also appreciated Curtis wore slippers in my house.

I chose Vector Security because of an ad I saw on Facebook. There was an advertisement. Brendan was on time to our appointment, Wore a mask the whole time to accommodate for the current global pandemic going on. We would recommend Vector.

We choose Vector for the reliability and overall quality. Kevin was very thorough and professional in his service. He was friendly and patient as he described how to use our new system. I am very happy with this installation upgrade. I would choose Vector again!

We chose Vector because my daughter just had a system installed, and the carbon detector went off in an alarm, and they had to come over and red flag the stove, thankfully Vector's system went off. Brendan arrived right on time and looked super professional, even wore a mask the whole time. Thank you.

I’d like to thank your company for sending such a qualified technician, not only did he change the lock quickly but he also repaired the LiftMaster hub. He replaced it with a unit that worked better, He’s an outstanding tech and should be commended for his excellent work. Thanks. Sam

Called Todd ** with an issue. Too old system. Was convinced to upgrade. Curtis was scheduled and I asked to be put on standby in the event of a cancelation which there was. Curtis was rescheduled and showed up promptly at the scheduled time. He completed the upgrade in less time than I had allotted. He spent enough time with me to assure I was comfortable with the operation of the system before leaving. He treated me with respect and was very professional, something I admire as a self employed person. All in all a very good experience start to finish.

I have been with Vector for a long time. Since then I have found another company. I provided notices. I don't care when I provided, this company could tell that they were not providing services. When the company was installing services, a tampered signal went off in my home and when a phone call was made to my home, I told you that I was going with someone else.

We added window alarms, glass break sensors and outdoor cameras to our system. We are pleased with the response from Vector and the professionalism of the men who came. We are very pleased that we can check our phones when we are away from the house. We will tell others about you!

I had an issue with my outdated security system, and Vector sent out a technician to check out my panel. Zach was great! He replaced my keypad with the new Qolsys, at a minimal cost. He also replaced my door lock, and 2 cameras, that were not working. I have a service contract so I didn’t have to pay anything to get these replaced! I wouldn’t have any other security company except for Vector Security!

Had the system installed last week and the camera this week. So far very happy with the service. Curtis was very professional and efficient. So far we are very happy with Vector and we're glad we chose to switch from ADT.

I called my local branch at 11:05, was number 3 in line. I held for 12 minutes waiting for my turn. As soon as it was my turn I was cut off. When I called back now I am number 7 in line. This is terrible customer service. I need a certificate of coverage for my Homeowners insurance. My Account # is **. Thank you.

Ryan **, the Sales Representative and Josh **, the Technician were outstanding. They both put the customer first and made sure all the wants were met. Ryan did an amazing assessment in and out of the house. Josh stayed till everything was correct and even came back afterwards to make sure it worked correctly. Overall Great company and people who represent them. God bless them all!!

Security system service provider was very professional, courteous, friendly but unobtrusive, and worked efficiently. Arrived exactly on time. Explained system well. Anticipated my questions. Service personnel have always been excellent in the past as well. I would recommend this service provider.

Kevin was very helpful in teaching us how to use our new Vector Security system. He taught us how to secure the office via the keypad in the office, the website and through the phone. Extremely patient and friendly with staff.

Everyone has been wonderful to work with. Todd explained all of the options in detail - leading me to the best decisions for our needs. Curtis was prompt, courteous and made sure everything was explained in detail. He made sure everything was cleaned up and back in place before leaving. Very happy with the service!

We just upgraded our 27 year old Vector system and, at each step, our experience has been super positive. Our salesman, Brett, was incredibly helpful guiding us in choosing the best upgrades. George spent all day installing/upgrading the system and was so patient and comprehensive in explaining it to us. And, just now, Lanette patiently worked with us by phone, answering our questions and making minor adjustments to our account. We’ve had 27 years of good experiences with Vector, which is why we chose to stay with the company. The Poughkeepsie branch still feels like the small friendly family-owned business we started out with many years ago!!,

I have never had such horrible service.

I chose Vector here in PA since I contracted with them when I lived in N.C. and had their services for many years. Things change, and this new alarm panel takes time to become familiar with. One must read the tutorial on the panel as opposed to reading helpful information by use of a hard copy of a User Manual... But being a senior, I realized it would take practice. Shaun, the installer was very helpful and great to work with. I'm currently awaiting follow-up contact from Vector personnel regarding some concerns I have. Thank you.

Mike was great. He’s been here for different things twice in a week. He’s the consummate professional - left his business card, sent follow up text message and emails, arrived on time and went the extra mile. Even pointed out capabilities of the system that we had forgotten. Thanks Mike!

Your Technician Rob called me in advance, he arrived at the time he said he would. HE was manerable and wore his mask. And he verified the issues I was having with the system. He showed me how the app works and I will be using more.

Curtis did a great job installing the system. We discovered the existing Vivint system was actually a new. proprietary system so would not work. It was disappointing to have to buy all new sensors, but Curtis worked with sales and hooked me up. He also made sure to alert others about the new proprietary system so this doesn't happen to others.

Vector is the best security. It is modern and user friendly. The information is easy to understand! It was easy to figure out the App as well as the keypads around the home and the technician was very helpful. Vector has a reputation for being the best in the business and also because it is reliable.

I have been with Vector for about 20+ years. They are quick to answer my questions and quick to provide service when needed. Great partner to do business with. Recommended to all my friends as well. Vector answers the phone every time I call, quickly and with a can do attitude.

My wife and I were very pleased with Frank coming to our home to sell us their product. He was very professional and elaborated very well on what we were receiving. Curtis came with a very professional manner while installing our equipment. Curtis walked us through the program very swiftly and accurate. I would recommend them to anyone. Thank you.

I have dealt with Vector security in the past with where I worked. They have been very reliable. Kevin was very professional. Quick installation of the doorbell and described to me how to use and work the system and all of the other features that it had.

I chose Vector since I have been a customer since 1982. We are very happy with the service. Rick was very helpful in choosing the new system. The installer was very courteous and professional. He was very helpful in explaining the new system. I am very pleased with the entire installation process.

Vector security upgraded my alarm system and added some cameras. Mr. ** was very professional and he helped me understand the system, professional appearance and customer friendly. I have been a customer with Vector Security since 2005 and I would recommend them to everybody.

The system was left from the prior owner. Matt from Vector came to upgrade and install the system. He was pleasantly early to the appointment and quickly installed the updates and taught me everything about the system. He helped me set up the app and walked me through the whole thing. I would recommend Matt and Vector highly.

The technician arrived on time. He was knowledgeable of the company and system. He explained all aspects of the system in detail. He walked us through using the system in home and remotely. He completed battery checks in all connections to ensure all were working properly.

I chose Vector after searching multiple alarm systems plus my parents switched from ADT to Vector and they referred me to try out Vector. Plus for the amenities I received they had the best packaging price. I can't wait to feel safe again in my new home. Thanks to Vector security!!!

Experience has been great! I would highly recommend Vector security. I have been with Vector security for the 9 years, and always was pleased with their services. My technician was helpful, on time, polite and moved quickly. Overall I’m very satisfied.

The new installation went well. One day I couldn't get my phone to release the lock on my front door. I tried to use the key that was given to use to open the lock. but the key didn't work. The key is bent. Luck for me I had my keys for the back door. If I didn't have them I would not had been able to get in my house. Had to unlock the front door from inside. Would like to have someone to check this problem, so I could use my key next time.

My company was bought out by Vector and I have been extremely happy. They took on my older system and are keeping it going. My calls are always answered in great time, I AM ALWAYS ALERTED WHEN ANYTHING SEEMS WRONG WITH MY SYSTEMS.

Horrible service over a two week period due to phone waits and failure to get proper information. Of the 6 times I called I spoke to Morgan White and had an excellent experience and problem solved. Still think it could have been handled over the phone saving time, energy and money (yours) and my frustration but my service was free. Question answered in under two minutes and solved. Also had Morgan e-mail me a user's guide. Experience with her excellent, overall with company not so good.

Our home has been entrusted to Vector Security since 2011. Recently, we upgraded our system with a motion detector, 2 video doorbells and 4G. Zach provided professional service with easy to understand instructions to make the most out of our system. We have always had excellent service with any communication to the Lancaster office for service or billing questions. Central Station has also been very easy to deal with.

AJ is courteous and helpful. He was quick and cleaned up after himself. He explained everything about what he did. He seems to have a firm grasp on his skill set and represents your company well. I have zero issues with his work whatsoever.

Curtis and Todd both were extremely cognizant of my time and needs. We are very grateful to have both of the true assets that they are at our disposal. Will definitely consider additional service from Vector in the future.

The service from the first call I made has been excellent. Everything was clearly explained and no hidden charges. The installer did a great job! He explained how everything worked. He was very polite & arrived exactly when he said he would.

I had Dan out for a service call. Professional, informative, friendly and explains every detail to the simplest form. I was planning on changing my security company but because of the excellent asset that was sent to my house. I’m in the Vector family for life..

Nick did an absolutely phenomenal job in our home upgrading our old system to a modern platform. Nick is very personable and explained all features and functionality while showing respect for me and my home. I would recommend Nick and Vector security to anyone seeking best in class service.

Kevin did a great job! He had an old system to demo out and install new. There was a lot of steel and concrete to get signal! He was respectful and clean around the house. Everything works great!

We purchased the system 4 years ago and was never told that service calls and batteries were covered, Our panel was dead because of dead batteries. We were charged for replacement batteries and recently I looked up my contract and it states the batteries are covered. Now I am. I have called the office but probably will never get my money back. Cameras only record when alarm goes off

The staff is very professional and courteous. The installation was done in the time promised with very little disruption to my day. Super clean and made sure we were completely satisfied and educated in the system that made me feel very comfortable. Thanks again.

Recommend by previous homeowner. Mike was available quickly when we had an issue with our new cameras. He provided information that enabled us to reset ourselves. He is courteous, friendly, knowledgeable and helpful. He also provided an outstanding overview of the security system when we first moved in. He follows covid guidelines every time he has been in the house. Thanks Mike!

We have a Vector installed whole house vacuum cleaner that was disabled by a HVAC contractor. Vector sent Mike ** to assess the situation, within five minutes he was able to determine the cause of the non working vacuum. After donning his crawl space clothing he resolved the issue in fifteen minutes and our vacuum has worked perfectly ever since. Mike was polite and knowledgeable about our situation which gave us the confidence not only in Mike but Vector as well. Good job. Thanks.

Great product. We have been using them for about a year. Love the look of the panel and love that we can see who is at the front door with our Ring doorbell. Our installer was great. We have recommended to multiple people.

Vector Security has done a stellar job with my home security system. The company responded quickly to update video cameras and monitoring along with installation of a carbon monoxide detector in the home. Knowledgeable professional staff along with fantastic customer service Tierra **. Thank you.

Vector was in my house when I bought it (developer's model) so we stuck with them and have been happy we did so. Very responsive and efficient. They stand behind their product and provide good customer support. We are happy with our choice.

Vector Security is a trusted security company and they are convenient and helpful to work with. Mike, the technician who came out today did a great job and was very knowledgeable. It was easy to get an appointment when needed. We have been using Vector for several years and have been very happy with their staff and service. We definitely recommend the Vector Security company.

Kevin is best in class! He was vary knowledgeable in all facets of the alarm system. he worked diligently for the two day installation and answered all my questions when no hesitation. He drives significant value to the Vector Brand! You need 100 Kevins!!

I am overjoyed with the service! I called for an appointment and Katie was able to accommodate me at a convenient time. Bob came right on time and worked his magic and explained the mechanics of the system perfectly! I am very happy and recommend Vector to everyone. Thanks.

Needed service on console component. Alarm would set off easily so I opted not use it and when I would put in the code it would stop the timer. Jeremy, came to my home wearing a mask which I really appreciated. He completely resolved the problem. I will definitely request Jeremy if I need anything in the future. Thank you, Jeremy.

Excellent customer service. They provided prompt Friendly service in a timely manner. They took care of the CO2 detector making it safe for my godmother in her home. The gentleman who service the home was very professional practice social distancing and use Covid 19 precautions as required. And this was greatly appreciate it since she is 93 years old. The cameras are working beautiful in the home. We are able to see her from many angles and that is greatly appreciate it. She is at risk of falling and this affords us the opportunity to evaluate when she is rising or sitting down.

Great service from the sales agent and the installer. A wonderful experience and will recommend to all of my fellow entrepreneurs. The sales agent left a flyer on my door. When I called him he was polite and courteous and set up an appointment. My installer was very professional and maintained all safety precautions while installing my system

I had ADT at one time which gave us protection throughout our house and gave us peace of mind. But when Vector Security came around and to our door we decided to go with them and so they upgraded our system to a wireless system. Now with all the cellphone towers being updated I decided to upgrade our wireless panel to the new touchscreen system. THe system is pretty simple to use!

Vector has supplied my security system for over 30 years and I have been thoroughly satisfied. The serviceman was very knowledgeable and explained everything concisely and in easy to understand language. I was very pleased with the experience and would definitely recommend him to others! Ted

Nick did an excellent job installing & setting up our security system. He is very thorough, friendly and great to work with. He explained how to work the system step by step and made sure everything was perfect. I am very satisfied with the service and am happy to be a Vector Security customer.

Bob has been our go-to Vector service technician for as long as we have been at our new home in Delaware. As is the case with past visits, Bob provided outstanding service today during our upgrade process. He is consistently professional, pleasant and informative, and we always look forward to seeing him whenever we have an issue with our security system. Job well done!

I chose Vector because their pricing was a little less expensive than other brands. I’ve found since then that their customer service is always above-average. Anything I have questions on I feel comfortable talking with the office and having a conclusion. They are always responsive and helpful.

I am a long time client of Vector Security. Once I decided to add security cameras and video doorbell, I wanted Vector to do the work. Fortunate to David ** as my consultant, he worked with me on the design and solution and oversaw the entire project end to end. Was a terrific experience He even checked back with me the day after the installation to make sure everything was operating as expected....did some quick configuration changes based on our feedback....went from great to perfect.

Vector installed our system and has serviced our company since 2017. We've had very few problems, not a fault of Vector's but they've come out each time and helped. I have connected with the service department via phone and email. They are pleasant and thorough. The system works well for us and is convenient because the option to view access through your phone is ideal for our company. Thanks Everyone at Vector. Keep up the GOOD WORK!!

The technicians are nice when they arrive, but interfacing with the phones takes a long time. I was transferred to wrong branch the other day, had to hold, then transferred back to Princeton, needed a service call. Wait times in hold were very long. Tried to press 1 to leave a message, but nothing happened when I pressed 1 from my mobile. Hoping making an appointment online might work.

We have used Vector Security for over thirty years and have been very satisfied. The personnel whether by phone or in person were very helpful and accommodating over the years. The persons who most recently worked on updating our system were professional, polite, and very patient.

From the installation on it took Vector 2 visits to get system installed. This after being told by Vector that everything was in. The 2nd appointment for installation was setup with the service manager Rick while I was calling in about issues with the sensor not working. Per Rick he had no idea but would have it checked during the 2Nd installation. The date and time was set. On the day of the 2nd installation when the 4 hour window expired I called Vector and was told the truck had gotten a flat and that they would send someone else. When the replacement tech arrived he told me that the tech scheduled never came into work that day?

Vector Security had a system already here at the house I moved into. So I decided to have them come out to upgrade it. I am very pleased and satisfied with my new alarm system. It is exactly what I was looking for in a quality system. I appreciate the professional and timely work. Thanks!

Absolutely wonderful service from your company. The updated app on my phone is wonderful and the new keypad is so great. I appreciate the hard work that William did with our installation. He did an outstanding job and I thank you for that. Would recommend Vector Security absolutely.

Vector was amazing in their customer service. They resolved the issue with my sensor within a day. A rep contacted me the next day to come up with a plan. Lauren was incredibly nice and treated me with respect in regards to my problem. I would recommend Vector Security. I didn't realize until now that Vector had such great customer service. I'm definitely satisfied with the outcome.

Recommend by a friend. Installation tech was very helpful and knowledgeable. Very professional, easygoing. I would recommend Anthony To any family member. Don’t know what we would have do without his help. Takes pride in his work. Took Tim who explains every part of the service X.

We have Vector Security here at our home and I feel really safe having them on my side, we travel a lot and it’s reassuring to know that my property is secure, definitely will refer to our friends and family.

Previously had a Vector system. Rick was extremely helpful in choosing the system and Curt did an excellent job on the install. Good directions on how to use the system and also added CO detectors and smoke alarms. Very confident of the services!

Great job with the installation of my system. Very satisfied with the outstanding job William did today. He was very timely and quick. Thank you so very much for great service and such a timely response. I would absolutely recommend Vector Security.

The technician called and was very early for our appointment this morning. Bob called early to let us know he was on his way and arrived when he said would be here. He was able to fix the issues with the smoke detector very quickly. He also fixed the front door camera and showed me what to look for in the future.

My husband chose Vector for us, and honestly we couldn't be more happier. Frank was the sales rep that came to our house, he was super professional and got us everything we wanted. Brendan and Nate were my technicians. They were awesome, they went above and beyond for us. Would recommend them to a friend.

Highest recommendation from beginning of the process through completion of installation. Installation professional was exceptional and I would recommend to family and friends without hesitation. Sales staff was prompt and professional and suggested a suitable package. Very pleased with the process.

We just had our new security system installed. Frank did a great job setting up the package we wanted. Curtis showed up to install our system and cameras. He was quick and got the job done right. We would definitely refer Vector Security to anyone looking for a security system.

I chose Vector because I felt the products and services were the best. Rick was a great salesman, making the process simple to understand. Curtis made the install go quickly and smoothly. I feel much better having Vector security in today's world, especially! Thank you to both!

Vector is the best company out there. We love the service we have received and the comfort that the systems brings to our family when we are home and also when we are not. You always know that the great people at vector are right there to respond.

We love our Vector system. It is what helps keep our home safe and secure. We feel so safe with the system in our home and with the great people at vector right there to send help at a moment’s notice.

We chose Vector because we use them for our business and we are happy with the service they provide for us at our shop. Install went great. The installer was very professional, friendly and clear with our instructions on how to operate our new home security.

I really like that I can use one app for all three locations, I also can give anyone the ability to use the app and give then whatever access level I need to have making it great for me and with phone app they do not have to touch the keypad which they say is awesome, and sanitary. Thank you Art & crew for doing an amazing job!

One of my close friends suggested Vector to me. I am very happy with the results. I will be going out of town soon for a period of time and now feel that my house is safe. The customer service was amazing. Very friendly and answered all questions.

From scheduling our first appointment with Frank, to installation everything went smooth and to according to their laid out plans. Overall we are very happy and have had a very positive interaction with your company. We thank you very much for your time coming to help us.

The service man who came to upgrade our system was very courteous and knowledgeable about the system. He came promptly when they said he would and worked non stop to finish the job quickly. He was here for almost three hours. He was diligent and neat with his work and answered all our questions.

The person I bought the house off of had you guys. The install went very smoothly and he explained everything to me. The installer was on time and he did a great job installing. Thank you for your services and have a great day.

Installer was GREAT. He was very knowledgeable. Zach was his name. This was a new install and went with any problems. Good tech guy. Would recommend for any future issues. Work was clean and neat. Have nothing else to say.

I had tech come out and he explained what options I had to fix our system or replace it. I was contacted by customer service and they answered questions that I had about the different options and they answered everything was asked about it.

I had Vector at my previous home and was extremely satisfied with my services and fees. The service technician that installed my equipment for my new home was amazing (Josh). Very efficient, thorough, and patient with my questions. Ken ** was an awesome salesman as well. Helping me to figure out what I needed to secure my new home. Thanks to Ken and Josh I am an extremely happy customer. Thank you Vector Security!

I needed a complete update for 4G and I was contacted by a very smart salesperson named frank, he arranged for quick installation of a new system and cameras that I didn't have before. Then Curtis the install tech arrived on time and quickly went to work and completed the job without interrupting my day. I am very happy with Vector Security and have been a customer since 1989. Feel free to contact me for any verifications.

Rick and Curtice have been great communicating with me So far the system seems great and easy to use. I would be happy to refer Vector to anyone looking for a system. I am happy with the work of Rick and Curtice so far. Hopefully my cameras can be installed soon.

Well, my daughter has Vector Security as well as my son. And they told us about Vector Security and that we can put a new alarm system in with outdoor cameras. Josh the installer called on his way and told my daughter he was coming out and he came out and installed everything and at the end of the install Josh help me, Larry, to understand how to use the alarm and cameras.

The tech Kevin L. has been outstanding in the past and we know he will do a great job on new improvements or refinements. This time was no exception - he did a great job installing motion sensors outside the house. We are very pleased with the result and will use Kevin and Vector again in the need arises. Would grade this experience an A.

Went quite well. Jim helped me decide what else I needed after we went thru what he had planned to install. Knowledgeable about where to put equipment and showed me how everything worked. Did not feel rushed at all and will return soon when other items I need come in.

Nick was PERFECT!!! He was on time, professional, and explained scope of work and answered all questions I had. He removed the other company’s equipment and installed his equipment even better than what the last company done. He ran his neatly and inside the walls when available. He was courteous and had a great attitude towards my staff and residents! Overall, Nick is a gem that hopefully Vector realizes and keep!

Sales rep Rick and install tech Curtis were great. Both were very knowledgeable regarding the system and very effective in communicating all applicable aspects of the system. Their attention to detail was excellent. I would recommend Vector Security company. I am happy.