Vector Security Reviews

He came to replace a battery but also said I needed to replace the radio card and upgrade to 4g. I was surprised by this since the card was $300. He then said if I signed a 3 year contract he could reduce the price. I am not upset with him but felt Like I had no choice but to renew

We have used Vector for over four years, including at our last move to Flagler Beach from Palm Coast, FL. Their service, updated equipment, and response was always spot-on. Great Security Company. Too bad they do not have operations in Derby, KS where we moved to.

Kevin was very helpful and professional. He spent time to make sure everything was working properly, despite my house being an older home. Kevin also was very patient to make sure I understood how to fully use the app. He went above and beyond to make sure our security system/cameras were all positioned properly and working 100 percent.

I’ve had Vector Security for many years. I’ve always appreciated the security system. Their prompt response to any security situation is much appreciated. Dexter was an excellent employee. He showed and explained the new system updates to me very well. Helped me understand how to change my password and showed me all the new features.

I chose Vector for the installation being free. Unfortunately this has a 3 year contract. Technically this company and the installer were unable to use my preferred email. I had a certification letter that took time and money to delete from my business computer. In order to get my own information or change things - I had to put it in writing via United States Post Office with original signature. There are many variables and better security services that I have used. Stuck here for many months about 24 months. I prefer Simply Safe alarm system. Will return to that once out of this contract or review in 2023.

Doorbell is not working right. Cameras always losing signal. Sensors sometimes works. Door protector is broken for been pull so many times to fix the sensor. They told that if I have another problem they just gonna take everything off and cancel the contract. Well now they don't even answer the phone.

He was very courteous and helpful showing how to use the system. We now have a little peace of mind with safety. Also Mark was also helpful getting us the system we needed. I would recommend to my friends. I am already using the app and very very comfortable using it.

Mr. ** done an awesome job in installing my alarm and camera systems and explained how everything worked superbly! Very great attitude regarding his customer service and people skills. He done clean work, worked efficiently in getting everything done and just overall, Nick was a pleasure to be around and was down to earth as a human being. Hope Vector Security value him and his hard work and dedication in providing great customer service.

My last visit from a technician was the worst. It was scheduled between 1 & 4. I was panicking that there was no one coming to replace my thermostat. Prior to this visit the technician suggested that I have an electrician come out because clearly the thermostat wasn’t the issue. I followed his suggestion and paid an electrician to come out who removed the thermostat from the wall and made my heating system work. When the thermostat was replaced I got nothing, I called Vector back for them to come back out. The technician came back out to replace the thermostat time frame between 1 & 4. It was 3:30 and I had heard nothing. I work nights and was worried that I had missed them, falling asleep.

Vector was a great provider; especially helpful was customer service agent Metty **. When we had a small issue, Metty responded promptly, with precision and good humor. In an era when customer service does not exist, Vector is indeed lucky to have someone of Metty’s abilities in their Jacksonville office. Good work and cheers!

Security cameras does not work, they say it's my internet service it will work for maybe a hour then it's gone again. They reset it all time. I have great customer service with ya I just don't believe it is right that I got the security system and it don't work. They have done nothing to fix it.

Customer service is good, but... We test our alarm every month. Sometimes we have to explain to the customer service agent how to check the alarm. You need to train them on the desk to know what to do. Also, want to change sensors for newly installed windows but your price is outrageous. Should make some allowances for long term customers.

I have been a customer of Vector Security for over 10 years and it has been a pleasure since day 1. I have never had any major issues with my system and customer service has always been great. I love the new alarm that was put in and I feel more secure now than ever.

We signed. Long term contract that finally ends in January 2022. We could not be more excited to switch back to a different provider. The service is awful! The service reps can’t answer basic questions. We moved our system from SC to FL.. Every step of the way it was a joke. We would get daily calls that our system was showing error codes. We had to explain “yes...YOU disconnected it and reconnecting in another state...it’s not hooked up currently.” Panel was never hooked up correctly in FL. I have an outlook reminder to call in January to end the service.

I had just purchased a home in Texas right before the start of the pandemic. Part of the home buying experience was a concierge service which assisted us in getting all of our services connected, one of which was security/alarm services. I had been with Brinks for well over 25 years at my last residence with no issues. We took the recommendation for Vector Security and have regretted it ever since. Monthly cost is 30 bucks more than I was paying for Brinks and the contract locks you in for 5 years with a substantial penalty if you cancel early. I should have been more attentive to what I agreed to so it's my bad. Can't wait to cancel this service.

Our old home was broken into twice. A police officer told us of their service. They are great. We used them in our second home when we moved and took them to our retirement home. They answer fast and efficient. I’m so glad they were our choice.

Was able to pay bill online since I didn’t receive a paper bill. Asked about emergency alert system. Unable to get a call back from the company. Tried 3 times. Would like a call back from you. No information about this online.

Updated on 08/02/2021: I've been trying for months to get my cameras fixed and no luck. I just gave up waiting for my contract to end so I can go to a company that has customer service. Had a technician come out and take a camera off for repair. He never came back. I've found out since he doesn't work for the company anymore.

Sales person, Jeff, annoyed that I was reading contract and asking questions. He couldn’t answer several of the & could not explain some charges that seem to be a double charge if system on warranty. He tried to rush me because he scheduled another appointment too close to mine. Billing doesn’t return calls at all or if I am lucky enough to get someone, they can’t answer question & then promise to return call when they get answer but never do. Did not credit my account for payment. Still trying to resolve. Sorry I picked Vector.

We are moving and need to cancel our service. We started with Vector because we are good friends with the owners of Vector in Erie. That is why we went with Vector and have been pleased with the service. The new owners will continue the service as per our conversation.

I chose Vector because I hadn't heard their name before. Most of my friends have ADP. But Vector is better to me. The install was quick and easy. Never had problems with customer service. The app have problems sometimes but overall it is great. I would love to see more features toward the system.

I was not told total price upfront. I took the app off and was charged for it and something else that I don't know what it was. I also am having trouble with motion detector going off 10 to 11 minutes after I leave. Nothing is happening at my house. I even waited down the street to check it out, and no one was around or got into my house. They said they would send a technician, but no one has contacted me. I called every day for over a week, and no one returned my messages. I have had to take an extra job to pay for all of this.

Until I had the video camera installed I was pleased with the service. Now I’m having issue after another. My camera was working great to start with, now it’s not. Had a service tech out and he serviced it and it worked for a short period. Now it’s hit or miss. It may record. It might not. If it does all we see is the person going to the back porch, doesn’t get their face on the way out. Called for service and not heard back

We paid Vector Security $759.70 to install security equipment and service. The equipment failed to provide service on each day for 4 consecutive days. The third day a serviceman came back to the house to correct the problem but the failed equipment and service persisted for 4 days. On the 4th day we notified Vector Security of our intent to cancel our contract and offered to give back the equipment. Even notifying them was a problem in itself since we had to leave messages on their voicemail on 3 separate occasions. We didn't receive a call back for 2 hrs. The audacity that a security company doesn't even answer their customers calls is shameful.

I received an email (dated 5/20) on 5/27 encouraging me to leave a review via Facebook to win 3 months free monitoring which needed to be submitted by 5/30…Several issues with this…1) I don't use Facebook therefore I can't participate. 2 was sent 3 days before deadline. 3} There was no mechanism for me to voice this concern therefore I am submitting it here to inform you how you discriminate

I love my Vector system and the comfort that it brings - knowing it is always there keeping me safe and the great people at Vector ready to call and check and see if you are okay. They have the best technicians that come out and take care of any issue or question that you may have.

It would be nice to be able to call you without being subjected to forced commercials and advertisements that have nothing to do with my alarm system. I tried three times to return your call at the number you left regarding an upgrade to my system. I gave up after the third call. I was bombarded with advertisements about Medicare insurance and personal pendant emergency systems.

I have never had worse customer service. I have been trying to add cameras to my system since March 31, as well as have one panel repaired. I have sent emails, left voicemails, and get no response. I have tried specific people within Vector, as well as leaving messages in the general "sales" and "service" mailboxes. Finally last weekend I contacted a different company to install cameras and the gentleman was at my home the very next morning. I would not recommend Vector to anyone.

My wife had used this company before and had been very satisfied. Also the proximity to our home was an important consideration for us. We received estimates from two other companies and this was the most attractive. The installer arrived on time and did a thorough and efficient job. He was at all times helpful and courteous.

I am totally disgusted with your service and lack of knowledge. your call center does not respond timely and is not helpful. I was on hold for way too long and was Transferred several times without satisfaction. One rep was downright nasty. I am seriously considering canceling my service. You forget who the customers are and I would never recommend your services to anyone.

Nick was just AWESOME!! He was on time and explained the work that was on the work order to complete. He explained everything he was doing. Very professional and knowledgeable. Exhibited great people skills and customer service oriented attitude. Very well pleased with his patience and explaining everything about the system!

Always heard great reviews from my clients and friends and coworkers. Had the best value for our money and easy to operate. The installer brings in his own trash can to keep the mess to a minimum. Very polite and courteous. Easy to understand when teaching us how to use the system

Rick showed up on time for our appointment, unlike other companies. Curtis installed our system & new smoke detectors & checked all our door sensors from prior security system & replaced them all. He even gave us a light controller. Very impressed so far.

The technician Ray did a great job installing my cameras at my home. He was kind and professional and very helpful with showing me how it all works. Thank you Ray for your excellent service. I would recommend me him to other friends of mine

Bob called when he was on his way, he asked a lot of questions to make sure of what was going on with my request. Bob arrived on time and was able to reset my lock as I requested. He was very pleasant and knowledgable about his job. He did an excellent job!

Serviceman called to let me know he was on the way. Michael, was Very prompt, polite, friendly, finished the job quickly. Answered all my questions, explained everything. Wore a mask. Was friendly with my dog. Good experience. Very happy with Vector.

Our system went out, but our Repair technician, Michael, was quick to diagnose and repair the issue. It turns out the battery died. He was very courteous and prompt. I would be happy if he provided any future service to us.

My experience with Vector Security has been very good. I've been approached by other alarm companies, but I will not switch because of how satisfied I am with Vector. The technicians are always very prompt and thorough. Thank you for the excellent service that you've provided.

Installation was great, Rod was very helpful and informative and showed me everything that we needed to know. Walked us through the App and everything. Also showed us how to use the central vac system. Installed additional smoke detectors and alarms quickly. The only negative was getting the install scheduled, they must be very busy and weren't very flexible on dates or times.

This is an absolutely wonderful new system that was installed by Vector Security today. William the tech that came out was very prompt and did the installation quickly and efficiently. Five stars all the way around. Thank you for a great customer experience.

Great reviews and they came recommended. The technician was very knowledge and answered all my questions. I felt comfortable utilizing the system after install. He took extra time to show me the features on my devices. Made sure that I had everything I needed prior to leaving. I feel as though my home is protected with Vector.

Curtis was awesome! He was on time and very helpful on all of our concerns. He answered all of our questions and was very professional. I'm very excited to now have the Carbon dioxide protection for our family. We have four kids and I know our family is safe and protected with our new Vector Security system. I really love the front door bell feature along with all of the other upgrades this new system brings to our family.

Interactions were great. We chose Vector Security because we felt it was a good choice to make. The tech was very courteous and friendly. His workmanship was excellent. I would highly recommend them to anyone that needs an alarm system.

Service techs are great. The person that does the scheduling needs some major training. 1st appointment (4/26/21)the tech was 1 1/2 hours late. After 1 hour I had to get back to work so we re-scheduled. 2nd appointment (5/5.21) tech was prompt and very nice guy. Everything went well. 3rd appointment (5/25/21). Had appointment for 8:00. Tech called at 8 to say he was just leaving his shop 1/2 hour away. Wife sitting home missing work. Need to learn how to schedule better.

I just love my Vector system. It is just the best and the wonderful people that are in the background. Always working to keep the systems checked in the best shape. I could not be any happier with the service I have received. It is just the best.

I am very pleased with the work that the technician did with the installation today. I am very satisfied with the service and the professionalism shown by Vector Security. Thank you very much and I look forward to great service going forward with Vector Security. Thank you once again.

Curtis was very polite and helpful. He explained everything and recommended other products. All my questions were answered. I have always had great service with Vector and would recommend them to my friends. I am looking forward to getting more of your products in the future.

Initial installation was good. However, the display box came loose and when I call to have it fixed, the representative ask for tape and then said he would return with the screws needed. He never returned. Two week ago, my son received a text saying the battery was low. When we return home, the display was off. I submitted a request for the battery to be replaced. I have called the main office and the local office many times and not received a response.

Had minimal contact-spoke with one rep. when I had alarm system go off and she was extremely rude but that was a long time ago. Monitoring was extremely high priced compared to other companies but at least cancellation due to selling of home was easy.

The service tech on this house call was super duper awesome! He was super friendly and helpful explaining everything in detail to me. The best part of this is how comfortable I felt as he went about the house doing his thing! Most people you do not feel this comfortable with let someone in your home. This man is a good man and deserves to be recognized for his amazing customer service skills!

Vector was recommended by neighbor. The service call today was outstanding. Robert ** did an outstanding job...very professional, knowledgeable and quick. Vector has great technicians and that is why we continue to use vector. We would definitely recommend vector..

We are an existing customer. We have used Vector for years. Ben as been are salesman forever. We've use vector at are other properties and and are very pleased. We were upgrading. Kevin did a neat professional job. He is a real asset to Vector. I would like to have him back anytime our system needs serviced or upgraded.

The technician arrived on time, clearly knew what to do, and had the replacement part installed very quickly. He was courteous and explained what was doing. At the end the system was reprogrammed, and works fine. He also answered some general questions about the system.

We have an existing system. Needed to have it serviced. Wanted to discuss options for upgrading system with exterior cameras. Mike was terrific. He took time to answer all our questions and thoroughly check each phase of our system. His suggestion for next steps - to return with a sales associate was welcomed. I would highly recommend him to others.

We had a service call today to fix a low battery on our siren. The technician Bob call when he was on his was to let me know the time he would arrive and was there on time. He was able to fix our issue and took additional time to help me reset my login to the alarm system. Very grateful for the additional help he provided for us. Thank You

Great employers. Heard you all do great work. Never had any major problems from system just up keep. Always get here when we need something done in a quick manner. Employees are always nice and always hear great new things coming from your security system.

This was an outstanding experience start to finish, from our initial sales consult through installation. Curtis is a true asset to your company. His knowledge, insightfulness, professionalism, and technical aptitude are unmatched. We're truly happy with the technology and the install. We can't thank you enough. Will recommend you to friends.

Scott did a great job installing my upgrades to my existing system. He was very informative on how everything works on my new panel and key fob. Curtis also helped make the experience as smooth as possible. Thank you for your help.

Kevin was very friendly and answered variety of questions. I was interested in some new product. Kevin explained several option. He also handled our not being happy to be told there was a fee for the upgrade on the cell phone for the first time and I also would like to know what my insurance covers.

The guys, Curtis and Scott, were excellent and very thorough in explaining the system set up. Same with Tonii who offered her personal contact information if we need anything moving forward. I would recommend Vector to all my friends and family.

Boy did I make a big mistake going with this company. Had them in NC and was great service. But here in TN is the worst I have ever had. Can’t wait for my contact to expire. There is no way I can Recommend this company.

Angela has been a true pleasure to work with! She is thoughtful and forward thinking. She not only responsive but is a problem solver. I have never worked with someone so committed to helping customers in a kind and positive fashion. You are lucky to have her and she is the reason I will be telling my friends and family to hire Vector Security. Thank you for all your help Angela!

Vector staff was great and Kevin is very professional and the installation went very well. Helpful, knowledgeable, friendly and competent service. Kevin could not have been more mindful of our needs and we are very grateful. I would highly recommend Kevin to all Vector customers.

We were already a customer with Vector and have been for a while. We just upgraded our control panel. AJ was our service tech and he was wonderful. Very respectful and knowledgeable. Very satisfied with our service with Vector and would recommend them to others. Very reasonable prices.

Vector did the right thing and gave me the quote at the right price. Apparently a former employee was trying to upsell my account rather than just get me what I needed. Very appreciated that the customer service manager addressed this right away and got me set up correctly. Glad I get stay with Vector!

I chose Vector security a year ago because I loved the person who came to my door and told me about it. These past few months however, have been horrible. First, my sensors stopped working randomly in the middle of the night. After this happened for a few nights, someone came and changed the batteries. A week or so after the batteries were changed, the same exact problem persisted. Already frustrated, I reached out for help again. A technician then came and replaced each sensor as a whole.

Very easy process. All knowledgeable employees. Curtis did a great job installing and explaining everything. Frank did a good job too. Would recommend Vector to others. Very happy with everything. Your team is great.

I chose Vector because I already had Vector. I am incredibly pleased with the services provided by Kevin. He explained everything to me in advance so that I had sufficient information to make my decisions. He explained everything at the end so that I could quickly and easily understand the system. What I was most impressed with, however, was how he understood what I needed and what would matter to me as he placed the cameras and armed the system. I have the appropriate views from the cameras and I feel that it is very much worth the time and expense. I have always been pleased with the service provided by Vector, but Kevin really took everything above and beyond the service level that I experienced before. It truly was outstanding, outstanding service. I feel much safer now. Thank you for sending someone so expert with the system.

I could not be happier with my service with Vector. They are just the best and they have just the best technicians that work for them because they are so nice and they always treat you like family and take care of any issue or questions that you may have. Could not be happier with them.

So glad that Vector Security came out and did an outstanding job putting in my new security system today. Very satisfied with the timely response and great customer service. Thank you for everything and I look forward to using my new system today.

I had an update on current system today. Staff is always courteous and professional. Technician called and was very timely with his work. Have always had good results from this company. They are fast to respond to any variance in the alarm.

We are not a new customer. This was a service call. Justin ** was prompt, courteous and finished the service that we needed quickly. Excellent service person for your company. We would be pleased to know that he can be there for future service calls.

Excellent Technician! Steve is very kind, polite, patient and most of all knowledgeable of the Vector products. He as a great instructional style of working with the client to assist them in effective and efficient of the resources. Steve is a hard educated worker and needs to be acknowledged for his service to the company. He represents Vector well. Steve is a role model for all technicians and definitely should be consulted on how to provide good customer service.

Mr. ** was professional and efficient. He arrived on time and called ahead to let me know that he was on his way. He fixed the issue with our sensor and explained what he was doing. He tested the system before he left to be sure that it was operating properly.

We just upgraded our security system with Vector security. Frank came to our house and got us all set up and scheduled for our install. Curtis showed up to install the system and was on time and we are very happy with his work. He showed us how to work the app and the system and was able to answer all our questions. We are happy with vector security.

Great system, but I can't see the video on my phone anymore, please help, I want to be able to see on my phone, thanks. Also I want to see when my contract is up, I want to be able to get new stuff, thanks.

I love my Vector system and the great people at vector they are just the best. There is no problem too big or any issue too small. They come out and address any issue you have or any questions that is what I love about vector.

The entire process, service etc. No follow up to initiate installation after dealing with the sales person. Installation took multiple days that I had to miss work. A proper training of the system was not ever done. Too long of a contract/commitment for such a crappy service. Alarm falsely goes off, sensitive to thunder, smoke, etc. No one calls to check. No one can help turn it off. No helpful emergency after hours line or service. All cameras stopped working and were never repaired. Waste of money! I had an issue, and they couldn’t even find my acct. even with an acct number, as if I never existed. Yet I sure get billed!

They did a great job putting everything in the house and explaining how it all works. The sales did a great job explaining everything that needed to be explained and who to contact if we ever have any questions in the future.

Yes. Would definitely recommend. Service is always reliable and the technicians are courteous and knowledgeable. Regular technician, David, is friendly, thorough and capable. He did an upgrade on the system and has come back to handle a couple minor issues. We are very satisfied with the services provided by the company.

My husband and I have dealt with Vector for years as very satisfied customers. Our experience with this installation was no different - very pleasant installer, very knowledgeable, very patient with a technically challenged customer. Kevin was very helpful. I would definitely recommend Vector and Kevin for installation.

I paid my March bill by check AND they charged my credit card also. So far they have not contacted me about the over payment. The security system has gone down at least three times since it was upgraded. The last time the system was down for 10 days. The general manager I was told would call me, which he never did. When I call the Richmond office, he was never in or that's what the phone operator always told me.

Overall, had a great experience. The gentlemen cleaned up after themselves and took the time to explain the new system to us. Would definitely recommend Vector to friends and family. Were mindful of the children and pets as well. Extremely professional!

On alarm.com. It truly has been one thing after another. Technicians are great. But, when one thing is fixed another malfunctions. Now we literally have a low battery which has beeped every 30 minutes since 1147 last night. Service is great but quality is less than acceptable.

Everything was perfect and went smoothly. I was happy with the service. Curtis ** and Frank were amazing. I am happy to be back with the company and look forward to sending more business to the company. Thank you for working with me, signing me up as a new customer, explaining the products and services. Thank you and keep up the good work.

It was a great experience. I chose Vector because it was reasonable and easy to follow. The tech was very professional and cautious. He was very timely and moved quietly. I had to leave to join a conference call while he continued to work.

Local company and customer service available after 5:00pm on a Friday. Murphy’s law is most emergency happen after 5:00om on Friday. Customers need help 24/7.... Real help not a phone call that puts you on hold for 30 minutes only to transferred again. That did happen to me until Andrew from Virginia spoke with me and gave me real assistance and is a true concerned /competent employee. All employees should have his level of customer service. He is a real leader and he should have a management position.

I was very satisfied with the help received from Sarah in customer service when I called in for help. The technician A.J. has always been very helpful and very nice each time he has been at my house. I have been very satisfied with Vector.

The techs were great! We have used Vector in the past for other locations. The app is fantastic and convenient. The install techs were very professional, they went over everything with us and were quite patient answering all of our questions.

I had an outdoor camera installed and it hasn't worked correctly at all. Three techs have been here, but the problem has not been resolved. Calling the company always results in leaving a message, you cannot speak to someone, and the problem cannot be addressed right away. I've had to wait 2 - 3 days for someone to come to my home. I asked for a new camera to be installed, and if that does not help, I will cancel service for the camera. (They did assure me a tech could install a new camera the next day.) The home alarm system seems to work fine, it's easy to arm/disarm, but it is not what I was concerned with. I really needed a camera, particularly at night, as my property had been vandalized after midnight. If I had to do this all over again, I would not go with this company.

After being transferred over to 3 different people I would of thought at least 1 of them would of had good if not great customer service. Rude isn't even a word to how I was treated. Customer service may not be a job for who ever you have in those desk doing the talking. I got absolutely no help from these people. With how the weather was last night I won't be the only one calling about something being wrong in my house and I feel bad for the people calling if this is how they are gonna get treated. The first person I spoke to even had the nerves to hang up on me. Is that good customer service? ABSOLUTELY NOT...Payments always have to be made on time and my payments have always been made on time so I'm not understanding why the rudeness.

Vector Security has a great reputation. Our technician AARON ** did the security system in both of our homes. He was very knowledgeable, friendly, and arrived on time. Explained everything thing to us in detail. We were very pleased with the quality of his work. Thank You

I have put in 4 service requests in the last 2 weeks and can’t get anyone to call me. Moving in 3 weeks, out of state, and have a security system I have no idea what to do with. Terrible customer service!

Kevin came into our home and looked at the entire house and how he could make our house a safer place. He was very easy to get along with and had great ideas on how to improve what was already in the house. He was very neat and tidy with his work and considerate about making any kind of holes in the walls. I would highly recommend Kevin to anyone.

The Tech was very knowledgeable, he was on time. Was very patient with all the questions regarding our system and cameras.. Bob took his time with us, to reboot our systems. Then showed us the process with our Phones and laptops. He also went over how to look at our account online.

Current customer for over 20 years. The service is reliable and prompt during alarms. Our updated installation went extremely well. The installation technician was well trained and very knowledgeable. He answered all our questions and took the time to explain in detail all the necessary steps to operate the system.

Staff was great to work with. Initial meeting with Todd to go over everything was nice and smooth and good communication after. Dawn was also great to deal with when I had some scheduling conflicts. Install was done by Curtis who was very friendly and continued to check with me on things. I highly recommend him for getting the job done!

Bob was very professional and very knowledgeable about his job. He took his time and explained everything so I could understand it better. Bob was very quick at identifying my problem and took care of it. He was very polite so and like his personality, very kind and nice to talk to. I was very frustrated with Vector for awhile but am happy I had Bob come out and fix my issues

Check security system and update. Great job. He also did the fire inspection for us, Bob was kind enough to make sure the sirens would not be going off during his inspection since we were seeing patients at that time. Very pleased with the service from Vector Security

We couldn’t ask for any better service than we have received from Vector. They are the best on top of any issue and the people that come out are the best. They check everything and cover everything. Always looking to improve.

We were with The Guardian which was bought out by Vector. We have had service since 2009. They are a fair price with people who has the knowledge of the products. Art came out do see what we needed for a full upgrade. On tell us more the first two I can answer Installation has not been done yet so I can't really rate it. It will not let me not rate the Installation so I'll give it a 5.

You can’t get people any better than those that Vector has. They are the best and are the best at their job. They look at everything. Not just fix an issue. They always look for ways to improve. We could not be happier.

We love our Vector system. It keeps our home secure and safe when we are home or away and helps us to keep track of the kids going in and out but the best are the great technicians that come out and work on any issue that you have. They are the best.

Scott was easily able to address our issue with the remote and he also added protection to our living room window, which we hadn't thought to mention when we scheduled this appointment. He was so pleasant and professional... We were very impressed!

Paul **, our salesperson just took 35 minutes on the phone with me to help me link my account with my mother in laws account so that I have both houses on my app. It was tedious, ** kept kicking back but he had so much patience with me and practically held my hand until he knew I had it right, he also helped change the person first called if my moms medical alert goes off, switched, deleted and more to help! Paul is the best!

I chose to go with Vector Security because I needed a reliable security system for my home. I appreciate all that Vector Security did to make me feel safe. I love the system that was installed today by the technician. He did a great job. Thank you.

From Michael **. I have to say Brett and Eli the gentleman who installed the system couldn’t of been more professional and nicer. They both really explain things to me. Which is very nice because I’ve never had an alarm system before. Thank you for your service.

Frank came out and got us all set up to get a new security system. Curtis came out on a Saturday to get our system installed. He did a great job installing the new system. He taught us all about the app and the new system. He even went over possible camera locations for us. We are very happy with Curtis and Vector Security.

We’re love the great service we received from Vector. They are a great company and the technicians that they have are the best about going over everything in the system looking an any issue and repairing it so the system is at its best.

We chose Vector Security for its expertise, professionalism, and friendliness. Tonii ** and Curtis ** have been incredible from day one through the completion of the install and upgrade. Their friendliness, expertise, and professionalism are hard to find these days and are very much appreciated. We won't hesitate to recommend Vector Security to our friends and family. Thanks to Tonii, Curtis, and the rest of the Canfield Office!

I chose Vector Security based on features and pricing compared to other security companies. The installation crew was very friendly and completed the project in a fair amount of time. Overall, I'm happy with the decision with choosing Vector so far.

Very much satisfied with the service I received from Vector Security today. Five star process from the sales team to the installer William who came to do the work on my system. Thank you very much for all you have done.

They were competitive and I had experience with them at another property I own. The salesperson was knowledgeable. Have a good communicator. The Installation person was fantastic, one of the hardest working people I’ve ever seen running up and down stairways, verifying systems, etc.

Vector Security was recommended by several people I know. Vector Security is not as expensive as ADT or VIVINT. Vector Security has great products for their pricing. I WILL DEFINITELY REFER VECTOR SECURITY TO ANYONE OWNING A HOME. Jeff ** my installation guy from Vector Security came to my house to install my security system today. Jeff ** went above and beyond his duty. He did a excellent job. He took his time to explain everything to me and he showed me how everything works. He told me if I have any questions about the system I can call him personally and he can answer it. Jeff is just an amazing technician and I would highly recommend him to any family member or friend for installation.

Thank you for your great service today! Very happy with our new set up and keypad! Appreciate the professional service! Would recommend to all our friends! Friendly staff, on time and they’ve showed me how to use everything. I like the new app and wireless features.

Vector was very slow responding to our request for service - they need more field personnel, when we did get service Robert S was excellent and solved our problem. Robert was very knowledgeable about our problem and we were happy to finally have a security system.

We love our Vector system and the security it provides to our home and family. It is by far the best and the people that work for vector are the best and the nicest people that go the extra mile to make you feel like a family and that they care about your alarm and your safety.

I love my Vector system. The sense of security that the system give me when I am home or when I am away from home. It is a great investment for peace of mind and safety of your home. It couldn’t be any better.

I have asked over 4 times for them to SIMPLY update the billing address of our account. Not that hard right? Apparently it is because all get is excuses or no response at all. I always get my bill on time though. I've asked for help with the virtual keypad and again it's either no response or 'I'll pass it along and have someone reach out you'. If you're not buying something from them, then they don't care about you!

We have been with Vector for years and for the most part have loved the service. Allen ** installed our new keypad and replaced some old sensors, added some new. We loved him. Allen is a very professional, friendly, dedicated worker. We were very impressed with his work and would highly recommend him. We were a bit disappointed that our doorbells couldn't be installed at the same time but look forward to getting those also. We also appreciate Aggie going the extra mile to help us install and learn the new system.

I have struggled for several months trying to get to a person for help (on hold for 30 minutes or more for each attempt that I made). I was trying to get a certificate for insurance, help to reset my password, I was told the password form would be sent by mail - 5 weeks I have never received. I needed a test on my system as I was having some issues. Finally today after being on hold for 25 minutes, I was transferred to "Jake" - Jake was very professional, he listened to my needs and helped me get answers and resolve my issues. It was so nice to talk to someone that really cared about the customer. I really appreciate the help that I received today. THANK YOU JAKE....

Thank you all for coming back out to my home to install another camera for me. I have more peace of mind now that my entire house is now covered. You all are excellent. Thank you so very much. I look forward to continuing business going forward.

Friend told me about it that he loved the service with the system and to protect my family when they are home. I'm very excited to have the system now. Been wanting it for a long time and the wife loves it as well. So thank you very much. The tech did a great job on setting up the system. I would refer him to anyone I know.

Great system for a beginner. Especially the cell phone application which makes it so much easier to use. Very pleased with the service and installation. Would most definitely recommend Vector Security. Thank you very much for such a great service.

I moved up from Sunrise Fl and had Vector system. Installation was long 4 hours... But it got done. I called in and needed certificate showing I have alarm system was installed in my primary residence so I could get into my insurance carrier for credit.

Excellent attention to detail; very attentive. Kevin took the time to understand the entirety of the job and got it done right the first time. Impressed there is no exposed wiring. The job called for the use of conduit, Kevin did not use any, He ran all the wiring in the walls. Very good communication.

I am completely dissatisfied with the customer service I have experienced with Vector Security over the past month. I have been a customer of Vector Security for 4 years now. I have had service through your company in two homes. When I moved from my residence in Lexington, KY, I transferred my service to my new residence in Upton, KY. When I transferred that service, I was not informed that the transfer is an initiation of a new contract, starting over my years of service. I specifically asked if it was just a transfer of service, and your customer service representative was not clear with me that it is a new contract. I didn’t discover this until way after the fact, upon contacting customer service again and speaking with Charlene ** regarding my next move of residence; she informed me that the contract starts over, even with just a transfer of service.

I wanted to make sure I mention how much Vector Security has made me feel safe. I am a recent window and wanting security was top on my list. Vector was recommended by a friend and I have to say that I am so glad that I called. Colleen presented me with options that were both financially appealing and I would be safe in my home without my husband. My installer Aaron N was so knowledgeable and provided me with instructions how to use the system. I had to call the office for service and Kandis was pleasant in scheduling. Jake who provided super quick service and topped it off with my Vector yard sign. Thank you to the Vector Team for making this sad situation easier to handled. I recommend your company to my friends for this reason.

I have been with Vector for years and I trust them. My interactions have all been great. Kevin arrived early and was courtesy and professional. He was thorough and made sure that everything was done right and wanted me to be completely happy. I would highly recommend him!!

We chose Vector because my daughter and son in law were already Vector customers. My daughter and son in law referred Vector to me and my sister. All three homes are now covered by Vector. We are all satisfied customers.

Rick was prompt in getting back to me to set up an appointment for upgrading/fixing our alarm. Curtis gave me a courtesy call as to when he would arrive and was eager to help me with all my questions and concerns. He also walked me through how to use the app and was so very helpful!

My insurance company asked for certificate of coverage. I called Ken who is helping me with the sale of an upgraded security system for a number of someone I can talk to about it. He gave me the direct line to a Kerri who was extremely helpful!! Honestly was beginning to look at some local companies but your customer service has been outstanding.

Best value. My technician was awesome. He took the time to explain each step. My friends all have said good things about their Vector experiences. I look forward to a wonderful experience with Vector. Please keep up this type of service both with monitoring and technician knowledge of services.

Very happy with Vector. I have been a customer for over 20 years now with great service. Recently upgraded our system. Couldn't be happier. We added a doorbell and backyard camera and upgraded our keypads. This helps my family feel safer in our home know that we are protected 24/7.

Great job on the installation. The whole team Rick, Curtis and Scott made this quite easy and a great experience. Thanks so much for the great installation experience. On a side note the technology is looking great and we also made some upgrades. Great work by the team.

Both Tonii and Curtis could not have made this experience any easier than what they made it. I am very happy with the service both Tonii and Curtis provided. I highly recommend them both and Vector Security to anyone looking for a home security service.

This visit was to determine why inside panel was not displaying video from outside camera. Doorbell camera was replaced. Ever since we started using them several years ago for security issues, Vector Security has been very accommodating, prompt, patient, and easy to work with. All of their technicians have always been professional and very accommodating. The technician we got this time spent was very knowledgeable, professional, and spent a lot of time explaining the new doorbell that he installed to work with our panel. We are very pleased with the service provided.

Bob was very personable and nice, which is to be expected and when I am starting my day. He was helpful to me and helped me understand that system that is in place as I am still learning the ropes. We knocked the test out in a very timely manner too.

I had an update done on the security system, to include installation of two security cameras. Bryant, the tech, was very professional, knowledgeable and courteous. He kept me updated on the progress of the installation, etc. even pointed out my smoke detector was very old. I was grateful for that as I forgot about the smoke detector. I had him replace that. It made me feel more assured with a new detector that it would work vs an older one that might now. I highly recommend Vector Security.

Frank the technician was friendly, knowledgeable and professional. He answered all my questions, that made me feel assured. Came on time and cleaned up, leaving nothing behind. Thanks. Candace in the Hammonton office couldn’t be nothing but helpful in assisting me and scheduling my appointment. Thanks. Two great assets to the Vector Security Co. All in all I’m was EXTREMELY SATISFIED with both Frank and Candace. Thanks.

Very impressed with the installation of my alarm system that was done today. Very professional installation by William and very timely. The features on the app on my phone are awesome. Thank you for such great service. I would highly recommend Vector Security.

The services with all the Customer Services Representatives' and the technical have been excellent. The reason we are canceling Vector services is due to the fact that since 2014 we being your customers, although six (6) months ago the windows were replaced and oversight of the installers one sensor was not removed. The next day a call from Vector notification of an alarm system. A technician came and reset the panel. I talked to you about two managers to see if the sensor could be replaced, they said yes at the charge of $95.00. We tried to reason with managers that is this way your company treat faithful customers? We should it canceled your services immediately. This is the reason of the cancelation of service.

I just love my Vector system and the great people that work for them. They have just the nicest people working for them and they do everything they can to help you and keep your home safe. Vector is the best company out there by far.

Neighbor referred me, due to some unsavory neighbors. Needed to monitor driveway and front yard first and foremost. Decided on whole house security also. Bryant came to install, he was wonderful, helpful, and knowledgeable. Explained everything in detail. Very happy with him, I am requesting that he come back for anything in the future. He was super nice to my cat, who kept bugging him! I feel protected now. Mark helped me decide during consult visit. He was also very helpful and understanding. Thanks for a great experience.

Good reputation. Great customer service. Accommodated my need for afternoon appointment. Technician was efficient, wore a mask and explained all the changes to me. I would recommend this company to anyone. Vector, Vector, Vector!!

Construction project at one of our building sites needed multiple "test" mode off-line system time slots across multiple days. Harley was able to take care of our needs immediately and make changes instantly, even when one of the contractors suddenly changed one of the requested "test" mode time slots.

If you lose or change WiF, you charge and arm and leg to fix it. Feels like price gauging. And you don't have a choice. Makes me lean towards a change once my contract is up. They charge $98 an hour, and even at 50% of that is ~$50 an hour is too expensive.

We have had Vector Security for over 30 years.. We have been very satisfied! Whenever we have a question your company gets back to us instantly.. Tonii, who my husband dealt with was very knowledgeable and got back to him quickly. Curtis, was the gentleman who installed the cameras, was very thorough and explained everything he was going to do! He was very kind and mannerly. He had patience with me explaining how to use the APP and how the cameras work! Would definitely recommend Vector to anyone! Thank you, Rich & Amy

Have asked to all equipment to be removed from home. Have paid one month service use. Change company why would not come down on price and discount. Also have talked to customers service more than once. Local rep sometime will not return calls. Thank you.

Kevin was wonderful from start to finish. He was very thorough and patient in explaining the system to us. He set the house up efficiently and we feel very protected. I would highly recommend Kevin and Vector to any family or friends.