Vector Security Reviews

Following discussion with very pleasant associate in scheduling who suggested considering wireless connection as a more convenient option. Prompt response from Jimmy within a very short period of time with full detail of options with costings to consider and then discuss as appropriate.

Frank was very easy to work with. Upon time to get the system installed, Curtis showed up on time, which is a big thing for me. He was very professional and walked me through the whole process. Very happy with the process.

The team installed my system and explained everything to me. They were very professional and I would use Vector anytime. I don't have to worry now about going on vacation or traveling for work with their monitoring. I would recommend Vector Security to any family or friends.

The tech, Mr. ** came to my house to replace a broken panel. He was very professional and knowledgeable. He informed me that I lacked one smoke detector and at least two carbon monoxide detectors. I purchased them and he installed them. He could have just simply replaced the broken panel and left like others did. However, he took time to educate me and tell me the cons and pros of having it versus not having it.

We chose Vector because it was highly recommended by a friend. Kevin was awesome, very thorough, attentive, and patient. He took the time to explain everything and was detailed and professional with his work. We are totally satisfied and happy with his service.

Our old doorbell camera stopped working, so we called Vector to replace it. The technician was friendly, knowledgeable, and used COVID safety protocols. We wouldn't use any other security service than VECTOR, as they have always provided us with top notch customer service!

We moved into our new home and are glad to have chosen Vector for our security needs. Great job Nick did on setting up our new system. He discussed all options and shared a few needed additions. We are excited about our new system and the additional protection to our home and family.

Doorbell camera and swipe door handle. The customer service Vector Security gives is above and beyond. We are very satisfied with our alarm system and the immediate attention we are given if there are any problems. Our service technician was prompt and professional. He explained what our system issue was and repaired it.

System was purchased and installed by Vector Security and we wanted their service technician to come out and troubleshoot our system to get it operating again. Technician was professional and very knowledgeable of the system, he actually enable several features we were not aware of to give us better performance.

I had Vector in my previous house in Canyon Trails. I moved out of the house in December. I called and cancelled my account Dec. 28th and was assured my service would be stopped. I then noticed in July that I was still being bill for services on the house I sold. I contacted customer service and was told that I would have to fill out a form to cancel...nowhere on my previous call was I told I would need to fill out a form. I was then told I would not be getting my money back for the now 7 months! I said that I could prove I didn't own or live in the house and why would I pay for service on a house I did not own....I was told by customer service that a lot of customers pay for houses they don't own because they are auto billed and never cancelled. So basically Vector's business model is to make tons of money off people who are given the wrong instructions on how to cancel and make extra months off the auto bill feature.

My neighbor works for Vector and he is an awesome guy who I absolutely trust!!! Plus I liked how privately owned the company is and makes the offering that much stronger. I was so impressed by Derek who installed the device. He was very knowledgeable and patient.

This company came as a bundle when I bought my house from my realtor (big mistake). I'm stuck in this contract which I will pay but I WILL NOT RENEW or TELL ANYONE ELSE ABOUT THIS COMPANY! My doorbell is falling apart and this crappy thermostat that was installed can only be managed via phone.

Great customer service. Very knowledgeable, very informative and very respectful. I give this company a hundred. They're always on time, courteous and making sure that they come in with the mask and they clean up their mess. I would recommend this to any of my friends and Families. Keep up the good work.

Frank ** installed our Vector Security system yesterday, and we had a great experience. Frank was courteous, respectful and very knowledgeable about product. He showed us how to use the App and panel. Answered all our questions and provided signs with our house # on them. Kudos for a job well done. I research everything before I buy anything, and it wasn’t easy deciding who we could trust with our security. Spoke with neighbors, read reviews and had a few other quotes from the competition. We chose Vector based on word of mouth, price and product. I recommend without reservation. Everyone I’ve spoken with has been professional and very nice.

Nicholas was very professional and a pleasure to have as my installation technician. He contacted me the day before, introduced himself and provided an ETA. On the day of installation, he provided updates on his ETA, traffic, etc. He was knowledgeable, had skills, and confidence in his tasks; very personable. Thank you for employing a competent, likable employee!

Great experience with Vector. I love how I can monitor everything from my app including the store temperature. I've only had good experiences with this company! I highly recommend. Wish I had gone with this company since I first opened.

I wanted to be able to secure my home better and be able to watch my home away from home.. I recently seen cameras and the set up of a friend of mine had from this company and showed me the way it work and the cost wasn't bad either. So I reached out the next day..

Recommended by a vendor we use and system is high tech and easy to use with panel and phone app. The initial review was thorough and not pressure filled. The installer was highly knowledgeable and great to work with. The installer also helped through setup and training.

While their system and protection while high priced vs most others is perfectly adequate their customer service and cancellation policies are horrible. Sherry ** the supervisor was very cold and all business and cared nothing about the situation. I had a 3 year contract with them. Due to the high price I found a very good replacement (SimpliSafe). My contract had not yet expired 08/03/20. I called them first on the 17th to close my account. I was informed without any care that the contract stated you had to give them a longer notice and that I would be required to pay for another full year. I asked if they expected a customer to recall every clause from a contract 3 years old. Her answer was a simple yes.

Daniel did a great job specifying exactly what we needed and the system has performed as described. The installation was executed when promised and done in a timely and neat manner. We really love the vector app. It has made securing our facility really easy and the quality of the images is tremendous. We would strongly recommend anyone work with Daniel and choose Vector for their home or business.

Vector Security Systems rep, Daniel **, visited in our home to provide information and demonstrations about the Vector home security system. Daniel was knowledgeable, professional, and personable throughout the visit. His demeanor and expertise with the Vector system gave us immediate confidence in both him and the Vector line of products/services. After deciding to install a Vector system, Daniel stayed involved throughout the installation process and the 'learning curve', following up with us regularly until we were familiar with the system, and visited our home again to provide additional advice and info.

Vector Security is a well known company and had earned a great reputation. Making a decision to go with Vector Security was an easy decision as a Property Manager. It was obvious that they really understood great customer service right from the start. They matched our needs up with the products we needed not the ones they wanted to sell us, like other companies. We have not regretted our decision to get our Security Camera System done by Vector for a minute. Even now when I have an issue or question I get timely responses and met with great attitudes. I would recommend Vector Securities to anyone!

From start to finish I have been very impressed with your employees. (Tod and Curtis) They have been helpful and very kind to this old lady. Lol I would recommend them to anyone. I hope I can get some of my friends and family talked into your system.

Garage door fix. Vector Security has always been so prompt in fixing any of our problems and always very friendly. Today they made two trips to make sure that everything was fixed properly and had all the right parts. We appreciate their friendliness and great service!

I was a Vector customer for three years, when I lived in Locust Grove, Ga. I enjoyed the service that was provided. I wanted you guys to be my home security provider when I moved into my new home. However, the local company that covers my area is very hard to reach. I have had to constantly reach out to them for info. If they return my calls, it's usually several days later. I really wanted to do business with you again, but they have made it difficult.

Previous homeowner had Vector Security and when I called to inquire I was impressed by Frank. He came for the first visit and I signed a contract. Curtis set up my system and he was very friendly. He took his time to make sure that I felt comfortable using the system. I feel secure now!

Huge shout out to Vector Security for my new system! I’m very happy and satisfied with my new security system. Kudos to the technician William. He did an outstanding job with the installation and he did it in a timely manner. I really appreciate you guys.

Sales rep was Monte, he was very thorough in explaining system and was very professional. Installation was installed professionally and efficiently. Josh was very helpful in answering questions and going over system. Overall, very satisfied with quality of system and customer service. The system seems to be user friendly.

Bob showed up in a timely manner and was able to find and fix our problem fast. He checked over our system and changed batteries and made sure everything was in working order before he left. Great customer service! We love Vector Security.

Technician came to home and diagnosed my problem. He was very polite and informed me of what he needed to complete repair. Was very satisfied completely. We appreciate the service guy wearing a mask during this COVID 19 time! He was very thorough and explained different features that we were unaware of.

On July 13 after a 5 day wait, a service technician cleared a BF code on my security panel. I was unable to use my security system during those 5 days because it would beep loudly every few hours. On July 19, the same BF code displayed again. I called for service on July 20 and was told the first available appointment was in 2 weeks on Aug 3. So now I can't use my security system for 2 more weeks. Unacceptable. I asked to speak with a manager, I was put on hold, and then I was cut off. Unacceptable.

My overall experience with Vector has been exceptional! From the time I made the phone call to add service to Curtis installing the new additions. I would highly recommend Vector security for all of your home security needs! Good job. :)

Robert was punctual and made us aware of his pending arrival through text message. Upon arrival he was very polite. During and after the service he asked about any concerns we had with he service. He also voluntarily offered to replace our yard signs and window stickers which we from a prior company. The overall experience was great.

Experience from start to finish was great. Call taker to Frank visiting our home and making suggestions. Tech Curtis was on time, very professional and personable. The new app is a great feature. Overall very pleased with our experience and the knowledgeable staff. Vector has been a great comfort.

Took 3 visits to get everything working. Every time you call on hold they never answer the phone. Have a billing problem can not get thru. Would not recommend them to anyone. Terrible customer service. Will cancel service as soon as contract expires.

We have had nothing but great service from Vector Security. They have the best service from wonderful technicians that take the best of care of the customers and help to keep your system at the top and with the latest security add ons.

Referred by a friend. Service from start to installation has been amazing. I would surely recommend others. Initial set up was flawless including customization, walkaround my home and all questions were answered. Explanation and education of the system was easily explained and easy to follow. Functions that are available via phone are awesome.

Nick was awesome and done an outstanding job!!! Nick was on time and done a thoroughly site survey of what’s gonna be installed and offered good suggestions in enhancing my security and camera setup and system. Nick is a hard worker and done clean work! I feel secured in operating my alarm system, cameras, and Vector App.

We had camera system replaced with new system and they did a quick and thorough job. Explained all of the equipment and showed us how to create and manage users. Setup TV so we could see our parking lot at night and adjusted to how we liked to have them without an issue.

I had a Service Call for a low battery. The service technician show up on time, called ahead, replaced all the batteries at once, was professional and was done in a timely manner. I would and have recommended Vector Security to my friends and family. I am happy with my service.

We got the system through our son who recently got their alarm installed by Vector Security and the installer Josh. Josh had called on the way to let us know he is coming to install the alarm system. He installed everything to the best of his ability and we are very glad with the outcome. We even added another camera to in replace of our doorbell. We want to say thank you to Josh and Vector Security for helping us secure our home.

Frank the salesperson came out to remedy our system losing connection to our smoke detectors. After our many tech calls and services, Frank decided it was time to upgrade the system. Cutis came out and installed the system quickly and effectively. His training on the program was helpful and we look forward to our improved service.

I have had Vector Security for over 20 years. Today was an update to an existing system. The service was excellent. The technician was timely and professional. I would recommend vector security. I have nothing else to add to this review.

Kevin is very responsive and detailed oriented. I ask a LOT of questions and he has all the answers. When he was stuck on a technical issue he did research and made sure it was resolved. He is VERY KNOWLEDGEABLE about the systems and understands everything from the ground up. Would highly recommend him!!

Agatha did a fabulous job in helping me with my request. Great customer service!! She went out of her way to provide me with the information I requested. I would certainly recommend Agatha with any of your security needs. She is a great asset to Vector Security.

We were unhappy with the service from a different alarm company. We reached out to several other companies. Vector Security was helpful, honest and trustworthy. The price was good and the installation service was excellent. Everything was completed in timely manner. We are very please with our new system.

On time and explain in detail,,, great guy... Will recommend my peers of the service... Thank you. I really need this in my household. I feel very safe and secure.... The installation guy was very polite and took his time to make sure I knew how to operate the system. I cant express in words how I feel so much safer and having my valuables secure and knowing that my family is safe. Once again thank you and I will most certainly tell my co workers and neighbors. Thank again for your service.

I was very impressed with today’s service. Mr. ** arrived promptly and installed my upgraded system. He was very professional and efficient. Mr. ** also provided several useful suggestions. I would recommend both Vector and Mr. ** to anyone who asks.

Todd and Curtis were awesome. They explained everything and made so easy. Curtis was prompt and very nice to work with. I have been a customer for many years and I am very pleased with the service. I am looking forward to my new system.

Absolutely wonderful service from the start and a quick response to get me taken care of. The technician did an outstanding job with the installation. He was very quick and professional from start to finish. I am very pleased and excited about my new system. Thanks for everything.

I am canceling my service. I have spoken with rep and may, rethink using the service in the future. I have been without the use of service for several months. It took about 6 weeks to reach a rep using the number to cancel service.

We have been nothing but completely satisfied with our service with Vector and the great people that work for them. They have nothing but the best people and we have had nothing but the best service with great people that care about your security.

Jackie ** was awesome. I had difficulty opening a pdf file and she stayed in touch until I had the security certificate I needed. She was very attentive and professional. Thank you for having such great staff at the Phillips Hwy ofc in Jacksonville, Florida.

Scott was excellent. He went out of his way to find answers to all of our questions. Explain what was wrong and what was going to happen next. Very professional. I would recommend him to anyone. A good representation of Vector Security.

Needed New Certificate. Vector Security services Valencia Isles in Boynton Beach and I also installed a video camera in my house for additional security, insurance purposes and monitoring. Agata was extremely nice and helpful. I would definitely enjoy working with her again. I hope she wins the contest!!!!

Everything went really well! Rick was great when he came out to look at our home and all the options available to us. Curtis was very polite and did a great job with the install and going over all the details of the system and how it works.

I was approached by one of Vector's sales people who sold me the system in my house in Pa. The services at both locations has been excellent from Vector. Everyone is very helpful and professional. My experience in PA was positive enough to bring me back to Vector for my main home in Florida. I expect to have a long relationship with Vector.

I set up this service and never had any issues with the operating of the system. Two years later (end of June) I called to cancel since 1. we haven't been in our office since March due to COVID and 2. our office lease ended and we haven't identified another building since we're still working from home. When I called to cancel I was advised that I had signed a 3 year contract. I had no recollection of this so I asked for a copy of the contract to be sent to me. When I received it I noticed that it was not my signature. I was forwarded to the cancellation department who tried to shift the blame to Pinnacle, the 3rd party reseller of their services. I was told that I had to pay a cancellation fee or transfer the service to our home.

Great customer service. Above and beyond. Took all safety precautions. Showed up on time as promised. Technician was polite, and explained the service performed. Would recommend Vector to friends and family. Also replaced front and rear Vector signs free of charge. Outstanding customer service.

There is no replacement for this type of security system. AJ our technical support is amazing. He is very thorough and checks everything. The customer service is very helpful too. We definitely recommend Vector Security.

Kevin was scheduled to come today at 8:00 am. He called at 7:30 to let me know he was on his way. He got my issues fixed and went over the operation of the NVR again. He explained the work he performed to John and I with great detail. I have been a customer of Vector Security for many years and will continue using them.

I contacted the branch for my account number so I could review my information online. I am interested in reducing my monthly costs as CPI and others are offering to buy out contracts. The lady that I spoke said she was surprised that I was switching to them because of the issues with CPI. I don't need a social justice lesson from a call center person. I am in shock that this just happened. I still cannot get online. I am appalled!

During a storm last Friday afternoon a lightning flash must have knocked out our fire alarm system for our condos. When I came home the Geneva on the Lake fire dept had just left due to the fire alarm sent to them. I called Vector and Linda put through to Matt in technical service. Matt assisted us with our problem and had the parts available to make the repairs. We agreed to wait until the storm went away and then we would make the repairs.

Kevin was the tech who came to the job. Work was complete. Did a great job. No complaints. He did a thorough job. Cleaned up after himself well. Explained all details necessary. Would recommend him to my friends for certain!!!! Made the whole job go well. Had to reschedule. The job was much larger than expected. Very impressed. Kevin had to work overtime on several days to complete the work that was sold.

It's good company and reliable company that you count on, good service and reasonable prices. I have 2 account with them and I am adding a new one soon. Service person are great and very nice and fast service. I will recommend this to everyone if I can.

The installer, Brendan, was exceptional with his service to my home. He took special care to show me the app and the home module. He went above and beyond. I chose Vector because it was already installed in the home and was easy and reasonably priced. I would recommend Vector to my friends and family who need this service. Thank you for everything.

Curtis was excellent! Very thorough, polite and helpful. He was on time. Have known Rick ** for quite awhile having sold new condos in our neighborhood that involved Vector. We are very happy with Curtis and are looking forward to using new system.

The service tech called en route to let us know the time he would be here and he arrived on time. Bob was able to figure out our issue and fixed it very quickly. He talked about referrals and my brother-in-law just bought a home and we think he may be interested. Happy with service.

Technician was friendly and very quick. Wore a mask in the house, fixed the keypad error and was on his way. There were no carbon monoxide detectors currently in stock, so replacement detectors will have to be installed on another visit.

Great customer service when called to help with alarm programming. Friendly rep & helpful. Thank you. She was very pleasant & seemed very knowledgeable. It was unfortunate that my alarm will not make sound when doors or windows open like it use to even without an active account.

I spoke to my local provider once in April & was told that the service would be discontinued when my contract was up which would be in May 2020. Yet my credit card is still being charged. I have called & left several messages about discontinuing this service & have not received a call back as of yet. I have also left text messages with my local branch. I will be contacting the BBB & I am seriously thinking of pressing charges for theft. If someone doesn't contact me to stop the next payment which comes out of my credit card on the 16th of this month. I hope to hear from someone promptly about this issue.

We chose Vector about ten years ago because it was already in the home, and we decided to keep it because the service was very good. Frank was super professional and we love Frank as a sales rep. Brendan arrived on time, and did a great job. He was very helpful, and even helped with the internet. Brendan wore a mask the whole instillation despite how hot it was, awesome. We have and will continue to recommend Vector to a friend.

I have been with Vector Security for years. I wanted cameras installed outside the home and a doorbell camera. The installer was awesome and he did a great job!! The install went smoothly. The videos are great. He helped me with the app on my phone and we love it. I would recommend both Vector and the installer to anyone who asks! It does exactly what we need it do.

My experience with Vector has been great. Ben ** was thorough in his recommendations for security. Kevin ** was thorough, thoughtful, responsive and very polite and considerate. I appreciate the quality service that I have received so far and I appreciate their responsiveness to my questions and their walking me through the apps and security system.

Representative was very helpful. He advised me to call the associated center and the representative there got it done. She was very nice and helpful. It was necessary because I had to change my emergency contact list. Thank you.

I was introduced to Vector Security by a friend. My interactions with the company has been all positive. Also, the Technician that responded to my security issues on today was punctual, Polite, courteous, thorough, friendly and professional. Everyone that I have come in contact with via phone or in person have gone far above my expectations as a customer.

We first got Vector Security when someone came out to the house. They were going around in the neighborhood and were installing alarms in the area so we went ahead and got it. As time went on we had our system volume kept going in and out and certain issues happening that we didn't like. As we were talking to someone one the phone we asked if there an upgrade to the alarm and they said yes. So now Josh the installer has upgraded our alarm and we like it very much. Thank You Vector Security!

I have had Vector Security for 27 years. I had a service call for a keypad with the number 2 malfunctioning. Husband tried to fix it but it needed to be replaced. The technician showed up on time, was courteous and had the issue resolved in a timely manner. The keypad is newer, so it had a few new features the old one did not. I would recommend Vector Security.

However, do not need anything from corporate, especially on an observed holiday - they say you will get a response, but then either do not call back or call back after hours when no one is in the office to answer; then they do not have a follow-up phone call in the morning.

No one returns your calls or online requests to discontinue service when moving. I’ve called three times and left messages. Two other times I simply hung up when no one answered. An infinite recording that someone will be with you, etc. Nothing.

Great job! Explained everything step by step! Feeling safer already! Pleasant, very pleasant, kept very patient to explain everything! Helped logging in and explaining everything step by step! Took the time multiple times. Go through process multiple times. We appreciated his patience. Can't wait to feel safer at night and when we leave the house.

We were referred to Vector by a trusted friend, he has used them for 25 years in 4 different homes. We were changing from an existing system to Vector due to many disappointments with the customer service of our existing provider. We worked with Jeff and George, as our presentative and installation team respectively. We see an immediate improvement in the level of care and the quality of devices. Thank you!

Working with Vector Security in Port Saint Lucie to install our new home alarm system was excellent. The service technician was on time, very neat, clearly explained how the system worked and completed the installation timely. The follow through from the office staff, prior to and after the installation, was a very positive experience. When requesting an alarm insurance certificate, Agata was extremely helpful and followed through very quickly. Great service from the entire Vector Security staff!!!

As a long term customer of Vector security, I have been very pleased with all aspects of my experience. Both my brothers and my mother have Vector as direct result of the exceptional regard of quality of service at my home. This includes not only their service reps but also their monitoring stations staff who Always demonstrate Kindness and compassion as well as vigilance.

On 06/10/2020, had all of our windows replaced; therefore, we removed all windows sensors.On 6/25/2020, Scott **, Vector Service Technician, "swept" our home for a complete system review, checking all sensors including smoke, motion & wireless window/door sensors replacing batteries as necessary. He was professional and thorough, explaining everything as he worked. Excellent job!!

We use Vector Security as our subcontractor to service customers outside of our local area. Customer service is great, technicians are great. Sometimes I wish the invoicing was better... add details on what tech did for service on the invoices. Thank you.

We recently moved into our home and saw that Vector Security left their business card on our counter and also since the existing panel was beeping and to shut it off we disabled it until an Technician came out and set us straight. We call the person on the business card and he drove up and helped us determine the best way to go about what system we needed. We ended us upgrading to the new touch screen and Josh help out in installation instructing how to use alarm. Thank You Vector Security!!!

I've been a customer for almost 7 years. The response time when system alarms is fantastic! I've never had an emergency but feel very confident if I have one, I will receive immediate assistance. A neighbor (retired FBI agent) recommended Vector. Yesterday, a very nice & professional gentleman (Frank **) installed my upgraded system. Today, I called & was connected with Tierra **. She was so helpful & professional. She answered my questions as I had received an automated call stating Vector had received a "communications" error from my system. She cleared the problem. I requested a user guide that I could print & she immediately emailed. I am very impressed with both Frank & Tierra. Great customer service.

Relative recommended me to you. And I really like the service. I would recommend you to others, because the service is great and the people are very friendly. In the near future I'm looking to upgrade. Good, good, good, good.

I chose Vector because it was the security system that was in my home when we bought it. Rick came out to our house and was very nice and very helpful. Brendan, arrived on time, he wore a mask which made me, and my family feel safe. He did an awesome job hooking everything up for us. I would recommend them to a friend.

I have been with Vector for 15 years. I recommend them to my friends, at least 2 other people are Vector customers because I recommended them. Technician showed up on time, had the work completed in a timely manner. I had a small malfunction a a door sensor but all is well now.

Vector Security was picked by the builder. When Rod (Tech) is in the area he will take a moment to say hello and ask how it is going! Always willing to answer questions and follows-up when he’s back in the area. This makes it convenient, especially when you’re in a new home and learning lots of new appliances along with apps for everything. Very patient and courteous. No question is a dumb question. April in the office is very nice, patient, and follows-through! Great customer service. Rod and April Thank you. Others have been nice and helpful. However, April and Rod have been my primary contacts.

I had Vector security install a few cameras and doorbell. I must say the customer service is the best ever. My cameras had to be adjusted and Rod was always available to come out and fix it. I would recommend their equipment and their customer service. I also love the app and the convenience of having it on my phone.

I called to figure out what needed to be done and get an appointment, and 24 hours later I was installed and operational. AGATA was an amazing tech, who got everything done in under an hour and showed us how to connect with everything including the app. I have never used a security company before, and this interaction could not have gone better.

I'm a current customer and needed an upgrade, Joshua and Ken both has made the process a very pleasurable experience for me and they were very knowledgeable when I had detailed questions concerning my new upgrade. I would definitely refer a friend.. Thanks.

Our new installation of a Vector Security system was scheduled quickly and was installed with one week. We were excited to learn that the system itself delivers more coverage than we expected and is user friendly. The gentleman who installed our system was very knowledgeable, friendly, and patient. We truly appreciated his helpful tutelage.

Great communication and customer service. Trusted and professional. Checked their company out and found out that they are the best in their industry. Would feel comfortable taking their advice. Would recommend to my family and friends. Looking forward to working with this company.

I just want to thank the Shreveport location for being so amazing, I know I had a ton of questions I wanted to be sure, not only was my home secure but also had some home automation that I have been wanting. Dale did an amazing job installing and Jennifer ** is so knowledgeable!! Thanks again for giving this Momma peace of mind and the ability to turn all the lights off that the kids left on!!

The Service has been horrible. They can't seem to get their billing correct. The equipment fails all the time and they bill us to check on it. The call response is good when the alarm goes off. I would not be able to recommend this company based on my experience. I am planning on shopping for a new company this year.

Great work by a great company. I am very satisfied with my upgraded alarm system. The technician was very professional with his work and very neat. I would personally recommend Vector Security for all security needs. I appreciate everything. Thank you very much.

Frank answered my voicemail almost immediately, and came out for a consultation a few days later. The installation after the cancellation was scheduled quickly as well. Brendan showed up on time and had great customer service. He also did well explaining the system to me! I am very satisfied with both, and would recommend Vector!

Outstanding personal care friendly, kind and joyful. Very knowledgeable for my needs. Assist me when I needed help. Able to answer the phone every time I was able to call. Due to COVID-19 was clean wore mask sanitize thoroughly. Overall outstanding job.

I would like to personally thank Vector Security for doing such a wonderful job on the installation of my security system. I am so satisfied with the job that the technician William did today. I am super excited about my app! Thank you for everything!!

Excellent service! Nick was on time, courteous, professional, and displayed a great customer service oriented attitude in explaining his work and how the alarm system and cameras worked in general and on my Vector App. Very good people skills and he made good suggestions in regards to my indoor cameras and alarm system.

Everything with our new install went very smoothly and was done properly. The technician who came was good at explaining the new panels and app to me, and was sure I fully understood everything before leaving. We are very pleased with the service from today.

New installation, all went well until I can’t log in with my ID & password. Tried so many times. I got locked out!! Installer was polite & professional but could not correct the problem, and so I must wait until tomorrow??? Why, I was not told.

An inspection was requested to determine that the fire detection system was in good working order. The appointment was arranged and the tech was supposed to call me when he arrived to get instructions so that he could gain access. I did receive a call and he got in and said that based on the size of the office he would be finished with the testing in about 45 minutes. I told him to call me if he had any difficulty. The following day I received a bill for 2 and 1/2 hours which was more than 3 times the expected cost. I called the office to get an explanation of the charges and was told that he could not get into the building and had to wait for a while.

Great service by monitoring center. Service and installation personnel professional and on time. Will tell neighbors. Have had other companies in other cities. Vector has treated us right. Equipment upgraded as it becomes available and service personnel change batteries and perform maintenance as required.

Vector is the best company out there for my home. They have always been just so wonderful to work with and everyone you get on the phone is great but the people that come out and service the systems are wonderful. Couldn’t be happier.

You can not get any better than the service you will get with Vector. They have just the best technicians that come out and take care of any issue or questions you may have and they take care of you like family.

The tech you sent out for a service call today, John **, was great! I love it when a tech knows his stuff and can answer my detailed questions. John was patient with me and he is the reason I will stay with Vector!

I have had Vector for a long time, the reason I chose them is because I knew the old sales guy, and ADT dropped the ball. They put the transmitter in the basement and I had to have a landline because I couldn't get any service. Brendan not only arrived early, helped me with my new router and got my cameras going. He is awesome. I would HIGHLY recommend Brendan as a tech to a friend.

I am very happy with Vector Security. Tod was friendly and helped me get set up with what I needed. Curtis came to install the security system and was on time and very friendly. He did a very great job. He was quick and very clean. I am a very happy customer. I would definitely recommend vector security to others.

Positive recommendation. Excellent service. Respective, professional, diligent. Have 32 window sensors, door sensors, freeze sensor, smoke sensors, motion sensors, glass breaks, and KEYFOB sensors. Would recommend to other customers. Recommended several upgrades and are under consideration to add to our system.

We love our Vector system. It give you so much peace of mind having it knowing that it is always there and that the great people at vector are always there ready to keep your home safe if anything happens.

I cannot say anything bad about the Vector product, the cameras, alarms all work perfectly and the keypad is a breeze. However, if you need after hours assistance with login and/or password assistance, it would appear that is non-existence. There has got to be a number where customers can call after hours and not be depended on the local office.

I have been with Vector almost 6 years now. I am pleased with their services and their prices. The system is easy to use and reliable. The service Tech, Orsino **, is always pleasant, on time, fast with services he's rendering, and knowledge in his expertise.

I choose Vector Security because I love their service and I love how quickly the technicians comes out and fix the problem. Also the technician was very professional and was really happy to be helping me with me issue with the camera. The technician finish the problem and was in and out less than a hour. Thanks.

Current Vector Customer over 10 years. Service has always been top notch! Customer Service over the phone as well as my service technician was a fantastic, simple process. They were both extremely knowledgeable and were able to answer all of my questions.

Been with Vector a really long time (21 years) and have had a great experience! Allen was wonderful!! He did a great job with the installation and explaining everything to us, which we greatly appreciated!!!

Vector's customer service is very professional and helpful. I appreciate the fact that they know our facility and our people. They take good care of us. They are very responsive to our needs and respond in a timely manner with any inquiries that we have from time to time. Good People. They stay up to date on the technology.

I chose Vector because my girlfriend had a Vector and I heard nothing but great things. My installer “Tre” was very knowledgeable, responsive, and thorough. Vector thank you for everything. Tre, thank you as well for all that you do.

Due to Covid-19, I needed to sell my rental property and cancel my monitoring services that I had there. Metty was informative and help a difficult situation become easier for my pockets. I gave her a 4 of 5, because there is always room for improvement and no one is perfect. Thank you Metty.

Sales man came to our door. He talked about the service and since we were the first house in the neighborhood we signed up. We then moved to Jacksonville FL. While we leased a home we used it, but we have since moved to a gated community of. 55+ we no longer needed the service.

All interactions with service people have been great. Very punctual and courteous and helpful. Service people have also assisted with setting up trip lines and notifications. When I call with questions or for service the rep is always courteous and helpful. I feel much safer with our system and cameras now that we have it.

I have had Vector for years and was very happy with the service. Frank had a very good sales presentations. Love the new technology. Curtis did a very good job installing my system and explaining the keypad and app.

Excellent service. Nick was super with installation and demo. We are very pleased with his assistance with the new system. We would highly recommend Nick and Vector security to friends and family. LOVE THE FEATURES. The doorbell camera and center panel are great. Using the app on the cell phone is easy. Nick was very helpful with the instructions provided.

Always a good experience with Vector Security. Bob and Tim are super helpful and knowledgeable. Time efficient and courteous. Definitely refer Vector to my friends and family. Bob and Tim are very informative and thorough. They made sure everything was working properly.

Vector provided my HOA with a very fine customer oriented service. Great equipment and customer experience. I recommend vector to all homeowners and commercial businesses. The service was reliable and I will use them again in the future.

I love my Vector system. It keep me and my family safe and you couldn’t ask for anything better. It is just the best for keeping us safe. You could not ask for a better company with the best employees that are always out to help you the customer.

My installation with Kevin was a dream! he is so knowledgeable and thorough and was so nice to our dog! He did a great job of explaining how the app and the new system work, and I hope to always be able to have him service the system if it ever needs it!

Mark ** and Curtis are both very professional, courteous and efficient. Both gentlemen are very polite and per their explanations about system and customer service I am sure we will be satisfied with Vector Security, we will definitely recommend Vector to other people.

I am a customer of Vector Security. Needed an Alarm Certificate for home insurance. Agatha ** took care of it for me and sent it directly to my insurance company. Great and pleasant service from Agatha. Thank you. Vector Security was recommended to me by my neighbors at Valencia Cay in Riverland.

Vector Security technician arrived promptly on time. Introduced himself and troubleshoot the difficulty with the camera system. He explained in detail the difficulties with the connectivity at the location. He reset the system and the camera is now working. He make positive recommendations to add on to the system.

Very timely and professional. Mr. ** made sure I understood how to use the system. Mr. ** was also friendly and is willing to come back once internet is set up to install the doorbell camera. This was a very good experience.

They provided good customer service. It was installed quickly and the install service man was great. I would recommend them. The app is easy to use and there were a lot of different options for security with motion detectors, glass breaks, and smoke detectors.

Very satisfied with my service with Vector Security. Thankful for the technician William doing a great job with the installation and set up on my app. He was very quick and professional with everything. Yes I would recommend your company. Thank you.

All went smooth, Curtis did a very good job and made everything go smooth. He also did a great job helping me to understand the app and how to use the system. Frank was pleasant to work with and did a good job selling me on upgrading to a new system.

We bought an older home so it needed some upgrades to our system. Bob ** became our regular tech. He is knowledgeable in all aspects of our alarm system and the cameras we have installed. He has made some excellent recommendations to enhance our security. He represents Vector in an extremely professional manner. We really appreciate him arriving on time, every time. He always gives us a text indicating his time of arrival. We feel like we have a personal relationship with our tech. This makes us have more confidence in Vector.

Nick installed me resturant, homes, and my daycare. I wouldn’t have anyone but Nick to setup, install, and even service my alarm and camera systems! Awesome attitude towards his customers, great and clean work, customer oriented, and patient with explaining how everything works and all around solid technician!

Nick was awesome! He was patient in explaining the entire process of installing and explaining how the alarm system and cameras work. He aided in installing the Vector App on my phone. He assisted in recommending and installing my Spectrum modem and router service. Nick was awesome all the way around!! Highly recommend Nick and Vector to anyone I know that is in the market for security! Awesome customer service and great personality!

I received a call from the local service manager. He was extremely courteous and rescheduled my appointment for tomorrow morning. I appreciate his responsiveness to my complaint and the manner in which it was handled.

I chose Vector because my buddy tom has had vector and loved them. Someone broke into my house, and I didn't have a security. Frank was very professional, he told me facts and didn't try and oversell me. Brendan arrived on time, wore the proper ppe and did a perfect install. He was fast, and very professional.

I would very much discourage anyone from using Vector Security for their home protection. The equipment is faulty, the service less than poor and they are not capable to handle emergencies. We have had the service for over three years. We have continually had problems, some that were major. Both my wife and I are senior citizens and in poor health. I have stage 4 cancer.

On Sunday 7 Jun, I received a notification on my phone of an a/c power problem. I contacted my local office and reported it and asked to have a tech check it out. On Monday 8Jun, I received another notification that the panel was bad and again called the local office to report it. The tech came to my home today and wasn't aware of the panel outage. He replaced a transformer on the plug but it didn't rectify the problem. Since the panel outage was not noted on the work order, he was not allotted time to replace the panel.

My builder recommended Vector Security, and I also have a neighbor who uses it. Kevin is wonderful to work with. We are looking forward to having a system that is easy to use and very safe. I will be interested to see if we use the security system with contractors and service people who regularly work here. It will be nice to have separate codes so that I know who entered and when they entered. We also will need to decide if we want to interface this system with the control. I'm hoping they will complement each other if we don't interface.

We are new to security systems and Vector helped us out a lot. Frank was our salesperson. He did a great job getting us what we needed. Curtis came to install the system and he was friendly and did a great job. He took the time to walk us through how to use our security system and make sure we understood how to use it. We are very happy with Frank, Curtis, and vector security.

William the technician did a great job with showing me how to use my new system. Very pleased and satisfied with the service. I am excited about my system and my new camera. Most definitely I would recommend Vector Security. Thank you for everything. I am so grateful.

Danielle ** was a great help in getting me to reactivate your system because of a new landline phone that was connected yesterday, by Verizon.. She led me through the various buttons to push, and succeeded in getting it back in operating order, in a short period of time.

I need my sky bell to be fixed and the tech came over timely and repaired the issue that I had with my sky bell. He did an awesome job! I would highly recommend Vector Security to anyone interested in obtaining a security system!

After reviewing all the options in the Lancaster county area it was Clear that Vector would be my first choice first choice. As they have been my alarm company for many years now I would also say that their service after the sale is also outstanding and that they call us immediately to check out any disturbances in the system. When my system was hit by lightning they repaired it immediately and got me back online.

Upgrade. Nick was a very helpful and friendly technician! He answered every question I had and the installation was conducted very professionally. Nick was patient and thorough in explaining how the alarm system and doorbell camera works. He cleaned up behind himself and had a fantastic customer service oriented attitude. I would highly recommend Nick and Vector to anyone that needs an alarm and camera system.

We are a new customer and received excellent sales and service from Frank and Brendan. Frank really listened to what we needed and Brendan was very professional and informative during the installation. We are very happy with the service and I recommend Vector to everyone.

Good installment of alarm system by Vector Security today. Very professional installation and fast service by the technician. William was great from start to finish. Great customer service!! I would highly recommend this company to anyone. Thank you so much.

Am I still under contract? I heard Vector was bought by another company. I need someone At vector to contact me for a service call. I need a service that is able to be reached. I am not satisfied with this service. I have been with you for 3 years. No one comes to service the alarm system when needed.

I needed an alarm certificate and Agata ** helped me with my request. Service was quick and Agata's service was excellent. I have been a customer of Vector for the past year and never had a problem with any service request.

Very helpful setting up our system from start to finish. From what sensors we need to when the tech came out and made other suggestions that would make the system more useful and better for us. The app and control panel were easy to use.

I was told this is a great company For this type of service. So I’m looking forward with work with Vector. Security safe and alert is something that I’m interested in to protect my business. Thanks for the great help and communication.

Vector has a contract with my community. My interaction with the staff, particularly Agata ** and Doug ** has been excellent. Both been very cooperative, willing to help, and successful in helping us get issues resolved. Installation also went very smoothly.

Nick was very professional with the upgrade. There were programming issues that were out of Nick’s control and he remained cooled about the situation. Nick was very friendly and pleasant to have in our house going over everything. He explained the system and app very well. When I need to make changes with the equipment, I Nick is available to help fix it.

Sales and installation. My first contact was with Luis **. He went above and beyond to get the alarm system I needed and still be affordable. Then came the installer, Alonzo, he did a great job and explained how everything worked and how to set up my internet alarm page but also on my phone. He went over every detail and was swift and efficient.

I have been a customer of Vector for many years. Overall they have been ok, but Curtis did a great job with the service he did for me today. Overall Vector needs to hire more service techs, so it doesn't take long to schedule. I was able to schedule new services instantly, but the service for existing service take a while. For me to get batteries replaced was three weeks out earlier this year.