Vector Security Reviews

Found you online. Was with ADP and moved to new house in Cranberry. Your salesperson Natalie was very good and responsive. We ended up moving our old home as well. Danielle was good on the scheduling and the techs were knowledgeable and friendly. Had to use your support group for servicing and changing some defective equipment and they were very responsive and excellent as well to deal with problem and get techs out to replace. Different from your sales/install team.

Recommended by another customer and salesperson was credible. Service was good but service person was out of area and had about 2 day response time. Another problem was not being able to have cell phone service in the system. The carrier used did not have a signal here, other provides had cell phone response.

I already had service with Vector so it was easy to call them requesting for upgrade. The response was instantly. The lead technician scheduled me right away. Came over. Review the upgrade's terms and explained everything. Within two days I had the services I need and I am very pleased with the professionalism of all the technicians. I highly recommend the service to anyone interested. You will never be disappointed.

A++ experience. Super kind and courteous. Very professional. This was during Covid and Bob came in with a mask on which we didn’t even need to ask him to do. Hooked up the new camera quickly and everything was up and running quickly.

I chose Vector because of the value and customer service. Amanda was outstanding and I really appreciated her help in resetting my account. I am always satisfied with customer service at Vector. They are professional and very nice to deal with.

We have had Vector since 2014. We had to get our cell card upgraded for the 3G to 4G cell communication. I like Vector and recommend it to friends and family. I didn't know how long it was going to take but it was done pretty quickly.

I've had Vector since 2009, at 2 different houses. I called because I was having issues with my chimes. The tech Jarrod was on time, professional and courteous. He had my issue taken care of quickly. I have recommended Vector before and will do it again.

Updated on 09/29/2020: Thank you again for coming back out to add my cameras. I appreciate the timely return. I appreciate the hard work of William your technician. He once again did a great job. Thank you so very much I appreciate everything.

Great job on install and explaining it to me. Also adjusted my other camera. Technician was awesome at his job. Also always a pleasure dealing with Kevin. Love my new doorbell camera. Thanks again Vector for doing a great job.

Excellent work by your technician William who came out today. He did a great job explaining our new system to us. I am very excited about the new app on my phone and how easy it is to use. I really appreciate Vector Security for a wonderful experience.

Called Vector on issue with the back sliding door sensor, cover snapped off. An appt was scheduled at my convenience and technician called ahead of schedule to confirm. Technician was prompt, courteous and on time. Issue was resolved immediately.

Vector is a wonderful company with the best people working for them. They are always at the top of their game doing everything they can to keep their customer's security at the to of there priorities and they are always looking for ways to help keep your home even more protected.

Great sales person, great installation crews. They walked the entire property and advised the best system to put in. They followed up with me after installation. Answered questions after install in a quick timely fashion. Would recommend them to anyone. Used system once and worked perfectly.

Vector is a wonderful company with the best people working for them. They are always at the top of their game doing everything they can to keep their customers security at the top of their priorities and they are always looking for ways to help keep your home even more protected.

I chose Vector Security for my house because I knew Toni, Toni was very professional, and sold me all the window sensors I needed to make my house feel safe. Brendan arrived on time to my house, Brendan wore the proper gear for the covid 19 pandemic, I would recommend Vector, Brendan, and Toni to a friend.

Everything works perfect, great service. The technician got the system enabled and replaced all malfunctioning equipment, including the secondary touch pad. Also verified all doors and windows, and placed properly the sensors. Great explanation on how to use the app and the central control pad and the additional features and functions available.

Just had Co detectors installed today and the tech Nathan has been a great example of how a technician should take care of a customer. He answered all my questions and helped me understand what all the system does so that could use it to the full. Thanks for the great experience.

Michael ** is the best tech that has been here over the years. Respectful, understood my high risk for Covid, etc. I sat on the front porch and he would come out to update me on the issues. I could not be more pleased. I hope his supervisor reads this review and congratulates Michael.

We had a service call into Vector and Jonathan came out and immediately knew where to go and what to do. He was quick, efficient and knowledgeable. He explained what was going on, what we needed and our options for a new keypad. It was so simple and easy, that's exactly how it should be when it comes to security.

My brother in law works for vector and I trust him. Crazy times. Want to do something more to protect my family and home. We have had a flood and a fire. Our installer Ryan was amazing. He was quick, clean and very professional. He helped me set up my phone and the console.

I have a service contract with Vector Security. Technician was prompt and efficient. He made sure I was pleased with the results. The technician made several trips up and down the ladder to get the pictures to my satisfaction. I was very pleased at his determination to leave his customer satisfied.

We have had our system for about 6 months now. We just added more sensors and a garage door opener. Curtis and Steve showed up to install the new sensors and garage door opener. They were very professional and knowledgeable. They did an excellent job.

They installed the original alarm system so it was a good idea to have them update the system. The install technician was very professional and very helpful in setting up the system and walking us through all of the different settings.

My community uses them and I am very very pleased with the experience I had with Doug Chute and my installer Rod. My installer was very professional at explained how everything worked, had patience for me and very neat and clean. I would highly recommend Vector Security.

Excellent service from everyone involved with the sale and installation of new security system. Rick, Steve, and Curtis went above and beyond all expectations. From prompt arrival, efficient installation, and cleaned up their debris as they worked..COULDN'T ASK FOR MORE..EXTREMELY SATISFIED CUSTOMER.

Don't recall how I came to have Vector, but not using as intended and do not want just now. Looking into other options. I did like the smoke detector feature the most, Not really using security as I have people coming home different times of day and times and forgetting to turn off.

Curtis and Frank were punctual, courteous and very professional...if I ever needed any other install, I would specifically ask for these two gentlemen...highly recommended service to anyone who asks...top notch from beginning to end and we would refer to anyone who asks.

Nick was very helpful and informative. He explained every detail of the new system. Very easy to understand. Yes, I would recommend a friend. I am happy Nick also recommended the smart deadbolt. I was in need of a new lock. Thank you!

Everything went great with installation of security. Curtis and Steve were great and very helpful. We are excited about our new system and they explained it well. They were great with explaining the app and the how to arm and disarm in the office. Thanks for everything!

I liked the features available for my second home. Service is always on time and helpful. It's very nice to get the same tech every time. System has functioned nearly flawless for the many years. I find the thermostat and power failure features most helpful.

Jimmy did a terrific job of explaining our options, and helping us determine our security needs. He was professional and personable, and made the entire discussion a really enjoyable one. Highly recommend him if you need a security service -- he knows his stuff.

Continue to get an error trying to submit - not sure why it doesn't recognize the description I've entered. Reentering again: Interactions with staff were good. Coordination was a bit difficult as I assumed the builder and vendor would sync up better - I often had to step in to adjust schedules/clarify.

I called to resolved an issue quickly because of a security concern. Johanna understood the urgency and got me in touch with someone immediately. Michelle V. walked me through my difficulties and resolved my issues. I appreciate all of Vector's time and assistance with both their Sales and Support.

Great installation. Todd was helpful when discussing new equipment and meeting our needs in securing our home. Curtis was knowledgeable in installing and reviewing equipment and apps! Will recommend to others looking for great customer service and products. Great job done by all involved!!!!

I chose them because a friend referred Vector; the experience has been wonderful; the install tech Josh was on time, worked diligently to get my system installed, and helped me with using the app/system itself;

My interactions with Vector Staff has been amazing from the first call to the installation! Great system and great services. The installer guided me through every aspect and ask me plenty questions to assured I understood the system. I would definitely recommend to family and friends.

Absolutely great system that I have now. I am very pleased and satisfied with Vector Security. The nice technician William did a great job with the installation and took the time to show me how to use the new system. I appreciate everything!

The installation went OK. Everything else from that point has been AWFUL!. No one answers my many calls; no one RETURNS my messages; the website although it lists my e-mail address, but it still won't allow me to Log-in or to request a new log-in USING the e-mail address. AWFUL!!!!

We had Vector for a couple months now and have been very satisfied with the system. The tech that just came out was very professional and followed all of the promises made by the company. He was very respectful of the COVID protocols. He wore a mask the whole time which was in my mind very considerate. Thank you Vector for the services you provided.

The technician, Dale, that removed old system and installed our new alarm system was extremely professional and was so helpful and patient explaining what he was doing and showing me how the new system worked and all of its features. I have been a customer since 1985, and have been very pleased with their service.

We can't replace your service fast enough. We have had constant issues and unable to get help. The worst customer support, the longest hold times, the service schedule time is so far out, we can't rely on you for anything.

Offered when I moved in. Never any problems. One call answered immediately, repaired and explained why it occurred. Technician knowledgeable and friendly. Explained problems and how to prevent in the future. No problems since that time except storm lightning strike caused outage.

Curtis and Steve were professional and courteous. They did their job quickly and efficiently. Curtis asked us if we had any preference on placement of the alarm pad then helped us find the best place for it. He kept us informed as he work.

Nick was awesome, he was professional, having shared his expertise and made me feel confident in the new service. All services provided were exactly what was scheduled by sales rep. Look forward to scheduling our services for my additional building.

Every other security company was over charging and not honoring nothing that was offer to me with Vector. The viewing of my Camera is excellent. Thanks. Latasha ** one of the Customer Service Rep (Manager) is awesome. We need more people in her position. PTAY

Referral from friends and neighbor The technician was professional and knowledgeable to explain and troubleshoot the issue and problem of the reason for system problems. The technician offered advice for future care, and maintenance and operation to prolong the life of the system.

Sales person lied to me. So we signed up. Customer service is terrible. Reps are still lying to us. When I wanted to cancel, I couldn’t get ahold of anyone. Finally - days later - I got a call back. Was told they would email me the cancellation info and I would receive a call back from an upper manager but never heard from them and never got the emails. This company is terrible!

The repair guy Dexter was great. Explained everything he was doing. Very professional! Would recommend Vector to all my friends. Been with this company for 17 years. Getting ready to do some updates to my alarm system with the camera features and doorbell camera.

Vector Security just came to install my new security system. Curtis was the technician. He was on time and did a great job. He was patient and took his time teaching me how to use the system. I am very happy with everything. Great job by Vector and Curtis!!

Dave did a great job. He helped us with several issues. We are in process. He worked on our cameras. We are getting a new system and possibly a new camera. We now have a much needed app access. Would recommend Dave to others. Looking forward to having everything up and running soon.

I cannot say enough great things about my Vector system. It keeps me safe and secure in my home and is the best system out there. What makes it so great is that they have the best people that make it happen and always treat you like more than just a person like you are family.

We love our Vector system. It is just the best you can ask for and the people that work for them are at the top of their game. You could not ask for better people to help secure and keep our family safe. It is great to know that they are always right there to answer the call with any issue.

My family has been with Vector for several years now. Nicholas was very polite and helpful during this whole process. I would most certainly recommend this company to family/friends. I can’t wait to use my brand new security system. Can’t beat a great security system with affordable prices.

Friendly, professional, knowledgeable, on time and COVID conscious. Prior to departing he ensured all of our questions were answered and provided his contact information for any follow up query we may have. Overall, we are pleased with Nick’s service, the alarm and camera systems, and Vector Security.

Already had Vector. Doing an upgrade. The sales person was just ok. Nothing special. The scheduler was easy to work with and flexible. The installer (Rich) was excellent. He made a huge effort to consult with us during the installation, worked extremely hard, was respectful of our property, courteous and professional.

Curtis and his partner were very courteous and knowledgeable. They walked me through every step of the way in making our home safe! Thank you Vector Security for making our home safe & Secure! Would definitely recommend them to a friend. I am very happy.

Fantastic and timely work putting in a temporary security system in our facility while we finish getting things set up! Took time to go over everything and answer all questions that we had before he cleaned up and left for the day! Would definitely recommend!

The service representative that came out to our house was Nick. Nick represented Vector Security well. Nick showed up on time wearing a mask and ready to install our security cameras. Nick was very informative. Nick went above and beyond his duties. Installation was a breeze. Before Nick left he made sure that all equipment was working and didn’t just leave. Nick answer all of our questions. We are happy to be customers. Very well pleased with the install.

I am so pleased impressed and happy with everything about Vector and your service. Frank, Steve & Curtis were so awesome and helpful. I am a single mother of 3 young children and when they were here setting me all up all 3 men were so patient and kind. I definitely am more than happy with these 3 men's help and service.

Nick did an EXCELLENT job with my install. He was very patient, kind, funny, informative, and enjoyable to have during this process. He answered all of my questions perfectly and was able to provide a lot of good feedback. His work is very efficient and within a timely manner. He ensured that he updated me throughout the entire process on what he was doing. When it was time to explain how the new equipment worked, he did a very good job explaining it. And he was able to explain it in which it was very understandable. He provided visual feedback with everything we discussed. I am more than pleased and appreciative of him. My install was everything, times ten!!

Frank did an excellent job at explaining all of the services provided and what our options were. He took the time to develop a plan to perfectly fit our security needs. Curtis was very kind and installed our system quickly. He took the time to explain everything and make sure we had a complete understanding of how to operate the system.

I chose Vector because they were the security system that was already in my house when I bought. Frank was the salesperson that came to my house to help me pick the things I need. He was super nice and very professional. Brendan arrived on time, and did a great job installing my system. He was fast, clean, and wore a mask the whole time.

I've known Dave **, Vector Rep, for many years now since he assisted us a few years ago with the security system at our commercial property in Princeton. We have nothing but great things to say about Vector and the quality of service they have provided us there. When my wife and I decided to move to Bernardsville from Basking Ridge, we decided to discontinue our ADT service and switch over to Vector because of the great customer service Dave has showed us over the years. Dave's tech team was great in setting up our alarm system! They were courteous, professional and all business which was refreshing to see. We intend to be Vector customers for life. Thank you!!

Nicholas ** Was on time and very kind, cool professional person and did everything we wanted done. Very happy with the service. I would recommend him to anybody who wants a great alarm system. Overall Very Pleased with service. Great Job!!

Bob replaced our camera and installed a carbon monoxide detector. He arrived on time, was very efficient and professional. He has been our technician for years and we rely on his expertise and appreciate his friendly attitude. VERY enjoyable experience...1

Service/installation went extremely well. Technician was prompt, explained everything thoroughly and did a good clean job. We've always been pleased with Vector's service and know we can count on them to keep our system operating well and totally up to date.

Very good interactions with all staff from sales to installation and monitoring. Quick and simple installation and very helpful when experiencing issues. Had troubles logging in to the app and the installation tech stayed after his work was completed to make sure everything was corrected. We've only had the system for a month now but would recommend this to others.

Great Security system. The installer was very professional and gives Vector Security a great name. He made us feel at ease and glad to be a part of vector security. He made sure everything was in proper order and we were able to use the system with no problems.

Highly Recommended by Valencia Cay community. Bill was very professional and explained everything clearly. System tested great after completion. Bill walked me thru setting up and patient with questions. Will need to check out web site to learn more about Vector Security system that was installed.

I chose Vector because of their service reps. They have always done an excellent job. I have used them for many years. They respond rapidly and are skilled polite and reliable. I have also had very few problems out of the systems.

We chose Vector because we know Frank, and figured we would give them a try. It was also left in the house when we moved in. Frank was our sales rep and he was dressed very professional. Brendan was here early and did a fantastic job installing our system. Brendan wore a mask the whole time which made us feel safe.

It started with Todd - easy and quick. Curtis and Steve did the installation and it was a great job. Very happy with Vector - the product and the customer service. Would highly recommend vector security. We will probably be adding another doorbell.

David came out to replace my batteries and test my system, he recommended a smoke detector that will work with my system. He was very helpful and answered all my questions. He was very knowledgeable, friendly and communicated in what he was doing.

We were dissatisfied with the service of our prior security company. My husband talked with Jay ** about Vector Security. We liked what we heard and switched. We have not had any real problems. Jay has been available to answer any questions, and he stopped by yesterday to put on the contact. I really appreciated that service. We have been very happy.

My doorbell camera camera wasn’t working. Your technician Sean is awesome. He helped us get it straight and made sure that there wasn’t any other issues with it. I will continue to tell my friends, family, and co-workers about how great you guys service is.

We chose Vector Security because they were soliciting in our neighborhood at the time we were looking to get an alarm system set up for our home. We have been pleased with Vector Security’s response to our issues over the years. Today was no exception. Shofela arrived on time, made recommendations, inspected the system, replaced batteries, and made sure that the system was working correctly. In addition, he answered our questions and provided tips and instructions on using the touch screen on the wall panel.

Nick showed up on time. Was very professional, friendly. Very clear on how the system was supposed to work. Was very eager to listen. Was working in a good and timely manner. Was like one of our own family members. Work order was explained in full details. Also work was done very neatly. All in all I think he done an A1 job. Would refer him to anyone.

Ms. ** was absolutely wonderful to talk with. Helpful doesn't really touch it - it was like we were talking with an old friend. And her help and guidance was great. We are so appreciative!

Frank, Curtis and Steve were very helpful and knowledgeable! Curtis was thorough with instructions and detailed. They cleaned up all of the packaging mess. Very good experience so far with Vector. I would definitely refer vector security to friends and family.

I moved onto a home that was already using a Vector system and wanted it upgraded with outside cameras. Josh my installer did a fantastic job. He is extremely knowledgeable and has outstanding customer service skills. In my personal opinion Josh should receive a pay increase for being a fine example of your company.

My experience with Vector Security was excellent. I learned everything I needed to know about the system and using the app. Curtis was great to have at the house to install everything and answered all of my questions. Frank showed me all of the benefits to getting the system.

Tried calling service department for HOURS before getting someone to pick up the phone. Then I got Andres! We talked about the issue, he offered some suggestions and instructed me on how to change the batteries myself. He followed up with an email with step by step instructions. It took a bit but I was able to do it and now we are back to normal. Thanks Andres!

Nick showed up on time. Was very good to talk to and work with. Did his job, explained everything properly, very easy to understand. Would highly recommend install from Nick and Vector Security systems. The system interface looks nice and very user friendly.

Very helpful and informative. You can tell he enjoys his work and provides a great service. Glad to have him install my service. Also very nice to have his contact information to have a single point of contact for the system.

The technician Bob called and let my husband know he was on his way. Her arrived on time and Tim arrived a few minutes later. He was a able to figure out what and fix my cameras. Bob also discussed smoke detectors and after I talked to my husband and we decided to add them to the home and happy he suggested it to us.

I think that Nick K is a credit to Vector Security. He is personable, professional, knowledgeable and a great teacher. I and my Mother were very impressed!!! I believe he should get a promotion. I would recommend Vector Security because of Nick K.

I had a service call for a malfunctioning Sensor. Jared showed up on time, repaired the sensor, replaced all the batteries and updated my system. I recommend Vector Security to my friends and family. I have had vector for almost 18 years.

We have been a customer since 2010ish. Called in for a issues with disarming codes. The service technician was on time, was very professional and had our issues taken care of in less than 20 minutes. I recommend Vector Security.

Wonderful experience with this company. I am very pleased with the job that your technician William did today. He did a great job with the installation and took the time to make sure I was comfortable with the app on my phone. Five stars.

Better price and service. Please adjust your rate for retired customers. I really don’t want to change companies. I am happy with the service and have been a customer for quite a while. Again I need a better rate. Thank you.

Current customer at our business and wanted to also get our home secured. History of good and reliable service and friendly helpful staff members. Service today was very good--arrived on time, efficient, friendly and explained everything very well. Service was completed as described and advertised.

We are long time Vector customers and wanted to upgrade, Frank came and took our information for the upgrade. Curtis then came and set us up and gave an excellent tutorial on the system. l have always experienced excellent service.

Sybil chose Vector Security because they came around to my house, and she thought it was a good system and she bought it. The people at the central station were very helpful and polite and followed through with all they said. They made a service appointment and everything turned out well. We found AJ to very polite and professional and the job was done complete. We were very happy with his demeanor and service.

Vector is the best company out there. They always treat you like you are family unlike any other company out there. You could not ask for better people to keep your home safe. They always have your best interest in mind.

I just wanted to give a shout out concerning my experience with Dave today and Shari previously. I had been having a problem with Virtual Keypad and consequently the alarm panels ability to notify monitoring of any alarms. I contacted Vector. Shari in Service was very attentive to my issue and after some back and forth scheduled Dave's visit. Dave did a great job. His experience really showed. And he is a great guy. Our system is back up and running (and noticeably quicker with my Virtual Keypad notifications). Thank you vector (and Dave and Shari).

We do business with Vector Security already. We have had a positive working partnership. The staff is always very friendly and helpful. We will continue doing business with them. Thank you for your hard work.

I chose Vector Security because my daughter had their service and she thought it was the best around and recommended them. The people on the phone were very nice and they did their job well. The technician did an excellent job fixing my alarm system. They were very efficient. I have been very pleased with them the whole time I've had them.

I love my Vector system and all that it does for me in my home. It protects me and every thing in my home. You cannot ask for a better system. Also you cannot ask for better people to come out and service the systems and they are the best there are out there.

The office personnel was super helpful and answered all my questions quickly & efficiently. She scheduled an appointment for installation of new Wifi equipment {because we were still living in the dark ages at our office} and kept me up-to-date on everything as the project continued. The technician who came on site was nice and very knowledgeable. We did an upgrade and are very happy with the results!

Our neighbor knew Tod ** for years and gave him a great referral. We completely agree; Tod was great! Curtis ** installed our system and was fantastic! Timely, tidy, knowledgeable, efficient, patient with our many questions, articulate in his responses and personable.

We have been a Vector client for 12 years in NW PA. Upon moving to FL we inquired about porting our NWPA Vector to FL — no problem. Vector provided all new equipment for the FL install - thank you Ron, and gave us a discounted rate on some optional equipment. Finally, Alphonso installed all the equipment in about 4 hours - thanks, Alphonso. We are very pleased with Vector Security.

When we moved into our house 4 years ago, the previous owner was using Vector Security. We have continued to use Vector Security because they have been so professional and updated with all of the services they provide. Tim has been servicing our home for the last 4 years and has been very professional, attentive and patient. We love being able to access our alarm system through the app as well. We highly recommend!

We have use Vector on other properties. The staff was friendly and listened to our concerns. I was very please with our installers. I would recommend Vector to others. I was happy with their ability hide wires in the wall as we asked them to do.

Nick was great! Arrived promptly and explained everything in great detail and I feel very comfortable with my new security system! Nick was very professional and courteous! I will highly recommend to neighbors, friends and family! Great service options at a reasonable price!

Kevin was very professional and did a great job on the house. Polite and punctual, clean and communicative. I would recommend Vector based on kevin's results. Kevin was very thorough with explaining the app on my phone. He went over the door bell camera and app features including user codes locks, etc. Great job.

Tech put new unit in to fix the Issues we were having and the other unit, and the fire alarm. Very satisfied with the service. Happy, happy, happy, What more can I say? Just satisfied with the work. Would recommend Vector Security to friends and family. Thank you for the security protection.

Vector Security was recommended by a friend. We could not be happier with both the installation experience and the service provided. The installation tech was kind, courteous, on time. The installation process could not have gone any smoother. With his obvious knowledge of the system and knowing exactly where to place the cameras to facilitate exactly what we had requested.

Bob called to let us know he was on his way and arrived on time. He found issues with the system and addressed them all. He made sure all settings were correct. He was very knowledgeable and gave us instructions on changing parameters with the cameras,

Service tech was very Professional, knowledgeable and timely. Took safety and health seriously by being courteous and wearing a face mask at all times and boot covers while inside. I would very highly recommend and encourage to family and friends and neighbors.

Mislead about services by rep. I want to cancel my service but no one knows rom will inform me of my options. This is a HORRIBLE security service. PLUS they say no would OWE OVER $500 to cancel, I want out due to VECTOR NOT completing follow up calls after alarm triggers...

Vector Security was very helpful from start to finish. Tonii was very professional and easy to work with and Curtis was very friendly and professional. Curtis was able to make the system easy to use and explained it all very well. Very pleased with the overall experience.

I recently had a problem getting my cameras to work after I installed a new modem. Due to Covid-19 many companies have staffing shortages. Although it was initially very frustrating someone reached out to me fixed the problem and made it right.

Vector Security was responsive from the initial inquiry. I was contacted virtually immediately after submitting a request for additional information. I received a phone call and was able to, at that time, schedule our first meeting to review and discuss our security needs. We are thrilled with our home security system. We feel that Vector was able to tailor a system specific to our needs and that the cost is exceptionally reasonable. Our system was installed timely and effortlessly. We were trained on our system and feel confident that we, our home, our business, our family is protected by Vector.

I have been a satisfied customer of Vector for several years and decided to change over to a cellular system that was more efficient. The technician arrived promptly and completed the installation in the scheduled time. He also recommended other changes that he considered to be beneficial.

I just installed a Zwave thermostat to my existing system. Wow my little old house is getting so automated it’s amazing!! Lights, cameras and now this next.I’m getting door locks and what’s amazing is the App and the front door sensor. If the door is left opened the AC can kick off And send an alert.

Updated with Vector Security from another Company. Very pleased with Vector. Very pleased with AJ fixing the problem, very courteous and polite. The system is very satisfactory and needed for safety purposes. We will recommend it to someone else. Thank you.

The reason for the low rating is that we have not heard from any kind of sales or customer relations representatives since we've opened the account. Also, our alarm password and billing information are nowhere to be found on the online customer portal. I was only able to obtain any information when I reached out on my own. It would be nice to receive a status update or any kind of outreach from your company at least once a year.

We had 3 quotes from other companies and Vector came in relatively low cost. We already had a system that was vector prior. The tech that came was very informative and professional. He did a very clean job and was able to answer all of our questions in ways we could understand. We are very happy to be a vector security customer and we recommend them to friends and family.

I chose Vector Security because ADT wouldn't update my system, and I had known Toni, so the switch was pretty easy. Toni was very professional, and got us the services we needed. Brendan arrived on time, did a great job explaining our system. We would recommend Vector to a friend or family.

Vector is betraying our kindness. For many years we were clients of Vector Security in Jacksonville, FL., Just before the COVID, we were on orders to transfer to Fort Sam Houston in S A Texas. We called Vector to inquired about transferring our account or cancelling our account. No transfer was possible so we ended up sending our letter and cancelling. Circa three weeks later we were ordered to stand down. The transfer was on hold because of COVID.

Excellent customer service. Nick was very knowledgeable about the equipment, very helpful and taught me a lot about our new alarm system. I would highly recommend Vector to my friends and family. I am excited to use and I feel very secure with the new system and also excited about utilizing my doorbell camera through the Vector App!

Jeremy was great! We got a new router and modem, and needed their help to switch IP address over. Very professional and got our cameras back up and running in no time!! He even took the time to work out some issues we’ve been having for quite some time with settings. Thank you so much!

We choose Vector because We had heard good things about it. We had our initial install today and Mike ** was our technician. He was very knowledgeable and very friendly. Our initial install couldn’t have gone any better and he was right on time and walked us through everything once he completed the install. Great experience.

ADT salesman switched to Vector so I did also. I'm so sorry I did.... Can't reach anyone on the phone without being sent to 2-3 people and never receive an answer. For the last three weeks I have tried to have my issue resolved. So there was no contract, I am quitting their service and return to ADT.

Mike did another amazing job with his visit on Monday. I am sharing this because

Kevin was great! He is very knowledgeable, very friendly and very helpful. He demonstrated all of the options available in the system and walked me through everything with my laptop, phone and the main keypad. During these times of COVID, it is always so helpful to have someone who is conscientious about wearing a mask and Kevin did everything needed to ensure our safety.

Robert’s service was outstanding. After explaining my issue he knew exactly what the problem was and fixed it in no time. He walked around to look over the rest of the system and sensors. He asked me if I was aware that my fire alarms weren’t linked to Vector, which I was not, and decided to install the smoke alarms. All this time I thought they were and now they are, and having a toddler in the house, that’s one less thing we have to worry about. He answered all our questions and was very knowledgeable. Thanks for taking care of us Robert.

I was an observer when my son had your application installed. I had to have my phone set up to be able to enter his house. It impressed me very much. Kevin was the installer and was so patient with all my questions I agreed to have someone out to see about getting Vector for my home.

Recommended by a friend. Kevin was very professional and informative. He answered all my questions patiently until I understood. Would highly recommend your service and installer. Vector is new to me but I'm very impressed with all the additional features available. Will probably add on in the future.

Good? Calling for security results only in hearing the same recording over and over again. If I choose the option of leaving a message nobody ever calls me back. Very frustrating. Even your customer rating form is a terrible nuisance to complete.

I have tried for 4 days to get someone from service on the phone and nobody will answer the phone were will they return any phone calls. I've requested to speak to a manager and I have not heard from them as well. I have had a low CPU battery for a week now and can't get on the schedule to have it fixed.

The technician was great... Very thorough, professional and polite. He ensured that the Covid restrictions were followed and adhered to. Maintenance on smoke detector, medical alert and door sensors. Family member had at this address for several years. I have had Vector for little over 3 years.

Brendan did our install and training. He was great! 30 years with Vector and Todd has been our salesman since the start! Equipment is awesome! Keep up the excellent work! Brendan arrived right when we expected him and the install process didnt take long. Definitely would recommend Vector to friends and family, I even have it in my business.

The installation went smoothly. The technician was on time, efficient, courteous and knowledgeable about service being rendered. I am currently pleased with the security system that is in my home. If all goes well, I may decide to renew my contract with the company in three years.

CAN'T GET SERVICE AND CAN'T CANCEL OUR SERVICE. PAYING FOR NOTHING. We have submitted multiple requests for service and all have been ignored! Would not recommend this company to anyone! Horrible. Sales person is gone and contact is different than what we signed. Fraudulent company.

Jason ** was amazing and made sure we understood what Vector could provide for us. He made sure we were 100% comfortable and took care of every question we had. It felt great knowing we were in great hands and I know I can call him anytime with a question or if I need more protection.

Have been with Vector for several years. Just upgraded to the latest system they offer. Installation was excellent. Brian the installer was very thorough and did a great job explaining the ins and outs of the new system and was very courteous and neat. Very Happy!

Charging for services not rendered. When asked representative continued to not respond and repeated with same answer that was how it is bills are charged regardless. Asked to speak to someone else and was told there is no one else.

Technician was great! He was professional, courteous, and prompt. I have always had a great experience whenever I interacted with Vector employees! I have recommended Vector to many people because of the easiness of dealing with them. Thank You!

I chose Vector Security because it was recommended by a friend so we decided to try it out for ourselves. Toni was the sales agent that came to our house, and was very professional and nice. Brendan arrived on time, and did an excellent job, Brendan wore the proper PPE for the current pandemic, overall great job Brendan, and vector.

Customer since 1992. New windows installed. Kevin was very professional and very friendly. Seemed to accomplished installation & address wifi signal issue in basement with signal booster. Vector needs to do a better job of informing tech of job requirements beforehand. Kevin did not know the color of various sensors required, or existing signal and false alarm issues.

Nick was extremely professional! He worked hard in installing the entire alarm system. Very clean and professional workmanship. Nick explained the Vector App and how to operate the alarm system clearly and to the point. I really like the outdoor camera and looking forward in getting my other three installed soon.

We got the alarm system from Simon who had talked to me at our convenience store in Wilson and gave us a good deal to put an alarm in our home. Josh the installer guy came out and did an excellent job in installing the alarm and cameras in the places we wanted it installed. Thank you all for helping secure our home.

Vector/Rob was extremely courteous and professional during his service call/visit associated with our home security system today. He was punctual, very safety conscious, and answered all our questions and concerns with regards to the work that was being done. He also provided helpful hints to help us make sure our security system runs efficiently over network/wifi in the home. Thank you Rob. Great job!

Did an awesome job, explained everything. Went over entire system with me when issues occurred, Nick called whoever had to be called and handled it immediately. Great experience, Nick went above and beyond and was very professional. No issues upgrading system at all. Would do again in a heartbeat.

I just love my Vector system. It is by far the best out there and have the best people working for them that are always sharing ways to improve the system with new technology that is above par in every way. You just can not say anything but good things about the wonderful technicians they have.

Recommended by our builder for wireless installation. Sales people were informative and patient. Installation went extremely well, our tech, Mike was on time and extremely knowledgeable. He patiently took the time to completely explain everything and made suggestions on site to enhance the system.

Kevin was great! He walked us through all of the steps and was super friendly! He gave us suggestions on how to utilize the system in our specific business, which was really helpful. We hope to use him for future installations.

I am a Vector Security employee, but also a customer. My technician called in advance to let me know his whereabouts and when he would be coming. Once he arrived, he did a walk-around with my husband and I to see where best to place the cameras we bought. He was very polite and respectful of our home and did a great job with the installation!

From the moment the salesperson met us in our new home, to each call to Customer Service, or for each inquiry, Vector's Customer Service was friendly and efficient. Vector's coverage was there 100% of the time, for a full eight years. Excellent customer service, definitely delivers that safe feeling. Strongly recommend Vector Security.

Very bad service, told technician coming today by 4-4:30 and never showed or called. Asked for manual to be emailed to me before, never received. Constant problems with system and nasty customer service! Will never recommend this security system to anyone. Feel we were taken for our money and trapped in your “contract” for 3 years!

Michael ** is exceptional, he is the reason I am loyal to Vector, as his customer service and follow up is 2nd to none! I have been with Vector now since November and I could not be more pleased with the service!

The service at Vector is by far the best out there. They have the best technicians out there that cover your system top to bottom so that the system is always in the best shape. They leave no stone unturned.

Vector Security is extremely skilled and knowledgeable in their field of expertise, personable, and professional. Also provides timely service and cost efficient options. We are a regional nonprofit and VS worked in conjunction with us to support our C19 agency guidelines when their technicians were onsite. We VS to install a new and updated security video and key card access door systems. Outstanding work!!! We will not use anyone else. VS will can be trusted to do the job with exceptional service. Will only use Vector Security for our next project!

We were pleased with Vector in the past, and liked both Tod and Curtis. They both are courteous and very good at instructions for us. Totally a good interaction. Wonderful to have such well informed personnel. Our thanks to you all. We will tell our friends and neighbors.

Initially I chose Vector because a friend was in sales for them. I like the customer service & the system is very reliable. I can rest easy at night and when I am away from home. The fire system is very good for peace of mind.

Excellent services trusting Vector Security to my home and our offices. Reliable. Commitment. Will be with you for years. Over and beyond what I expect day or night are available. Always kind and generous. I recommend them to anyone. Servicemen are always kind and professional, decent do the job with a smile, explain everything, doing what the problem is. Ready to be called at any time in the future.

I love my Vector Security system. It helps me to feel safe and secure in my home and that they are always there to respond in case of any emergency. Also they have the best technicians that are so kind and are the best in the business.

This is my review as a loyal customer for many years with Vector Security. My experience this year has been very poor. I reached out to Vector Security's service department. They could not accommodate me and explained that service visits were severely restricted due to Covid-19. That very night at 3a.m. I was panicked by a call from Vector's monitoring representative, quite shocking for me. Thankfully, it was again the upstairs motion sensor tamper. This has happened repeatedly, with no resolution on Vector's part. Very disappointing. I would not recommend the Covid-19 Vector.

I chose Vector based on a recommendation from a friend. I had the system installed when I first moved here. The installation went just fine. The gentleman doing the installation was very good. He told me what he was doing and how things worked. He answered all my questions. This most recent visit, because of a low battery and sensor in need of replacing, was conducted by the same gentleman who was here the last time when battery needed replacing. Anthony was punctual, pleasant and competent.

Good Afternoon, my name is Whitney ** and I am with Coastal QSR Taco Bell. I just wanted to reach out regarding April **. She has been my contact since I have been assisting in the office and she is amazing! She is responsive, her follow up is amazing and she always maintains a positive approach even when I drown her in requests! Thank you April for being TACO-TASTIC!!

Replaced door and had to replace wireless sensors. Tech was courteous and on time. Completed and checked out installation in record time. Charges for the service will be billed to us in next invoice. Have been very happy with Vector over the years. Always prompt to respond if we have an issue.

It was a pleasure to welcome Ethan ** from Vector Security into my home. He was professional and very pleasant to talk with. Ethan wore protection and cleaned up the work area. I would highly recommend Vector and Ethan **.