Vector Security Reviews

Vector's security has always been extremely professional. We have never had any negative experience from any personnel. Today, was no different. Mr ** was excellent at explaining the issues and possible upgrades we need to consider in the future. His assistant Joey was also extremely kind and careful. Thank you for all your hard work to keep our family safe.

I've had Vector Security for 8+ years and their service has been nothing short of outstanding. Every time the alarm has been set off (my fault each time) their response has been immediate and by the book. The free 4G system update was quick and the added features with the update are great. I highly recommend Vector to anyone that will listen.

The customer service has been great and we've had no issues with our equipment. Installation was quick and the installer was informative and helpful.. We have been using Vector for over a year and I recommend them to everyone needing a security system!

My alarm was activated on Friday evening around 5:30pm. I received the notification on my email. So I drive home to check things out. Thank goodness it was a false alarm... I gave the company a call and spoke with a rep named Mia and I asked why didn't someone call me to alert me of the possible emergency. She stated they did call me and it was unsuccessful and they called the next number on my list (which that did not happen) and said they left a voicemail. They also put an alert in to the police department (which she didn't cancel because they came an hour later 3 cars deep after I already left my home). I asked Mia to read my phone number and she read the incorrect number I told her that was not my number and she proceeded to say "Well that's what we have".

New installation of Vector security system with Steve. Steve did a great job- explained everything and educated us on the new system. Steve was able to help us with the new technology on our phones turning it off and on and assigning codes for our frequent visitors

3 years ago, I was referred by a co-worker who is a customer and heard me reference my displeasure with a previous company that had provided the service when I purchased the house. I am ultimately satisfied with the service Vector has provided, and will continue to recommend Vector as I have done in the past.

I just put this rock I found out about this company because an older gentleman knocked on my door. He was telling us about the service. He said that we will be paying 30 something dollars a month where new homeowners didn't know any better which was a lie. We signed up. We didn't know to after we signed up that we have to have a three-year contract with you guys. The service suck. Something's always wrong with the door bell service and the camera it always go to Red. Also the filming of it the taping of his stops. We can't tell who won the door half the time. I don't like the service. I wish I would have never signed up for it and then I call other people and they won't do anything to help because we have a three-year contract.

We have been a customer for approximately 18 years. The panel box stopped working and too old to update, so they gladly came and replaced it. Then lowered our rate for being a long time customer. They always responded quickly. Thank you.

I was recommended by a friend, however the experience was ok but when you trying to reach your local office keep calling, leaving messages, over, over, over telling Tammy this is urgent and she has not respond back to us. Our service has been down for a month and my husband keep calling.

I like the overall functionality of the system. So much that I own two. One in my rental and one in my primary residence. Installation is a different story. Both installs included multiple trips to the house to re-do various items from not being able to get the garage door controller to work to door and window sensors poorly installed that looked like they would detach and fall off or even installing sensors that I specifically said no to. Once the installation is up to par and the technicians are out of your house, then the system works well. I do like that I can add my own additional z wave devices to this system without a technician. Many alarm companies don’t allow this.

Original installation left some bugs such as no data transmission which the new tech (Jeremy) was able to fix. He was knowledgeable, courteous and friendly. He was able to diagnose the source of the problem, remove extraneous interfering equipment which had been left in the original wiring, and get the system to work.

The first guy who installed my equipment apparently installed it wrong. My doorbell camera stopped working, all the door sensors had issues and he gave me grossly incorrect information regarding a motion sensor. I understand that he no longer works for the company but knowing that he was terrible, someone should have come out to check behind him. I called another tech regarding my doorbell camera not working and instead of him bringing a doorbell to replace it, he came, looked and said that I needed to make another appointment. Made another appointment and a new tech came out. He showed up and no fault to his own did not know what he was supposed to do. Again, here was a tech without a new doorbell so NOW I NEED ANOTHER APPOINTMENT. With still being in a pandemic, I am not too happy having all of these people in and out of my home. This has been the longest installation process ever.

I have been with Vector for many years and am extremely satisfied with the organization. My contacts with the monitoring personnel has been very pleasant, professional and courteous. All these contacts were because of me accidentally triggering the alarm while it was armed. My only complaint is that Vector has never contacted me with any type of specials to upgrade my system. I would really like to have cameras added to my system outside my home but was told I would have to have an entirely different monitoring service at $30.00 monthly for 36 months. I did not want to pay two bills for two systems. I wanted everything to be in only one system. Is that not possible? I did not want to change companies just to have one whole system and one monthly payment. I also wanted to be able to monitor my recordings at home or on my phone.

We have been a customer for twenty five plus years. Always given prompt service, installation of equipment is always the newest and updated. Vector Security is always easy to contact, their employees on the phone and those technicians arriving at my home are courteous and during COVID-19 they have worn masks when in our home.

I have been with Vector Security for such a long time. They seem like family to me. I have never had any problem with Vector Security. The reason I am still with them is because of their honesty and trustworthiness.

A rep came to my home in SC and walked me through the process of purchasing home security to keep me safe. I was interested and decided to go for it. I moved to Georgia and stayed with it. I feel totally safe during the night.

I didn’t chose, this was installed and I wasn’t aware there was a three year contract. The sensors are always falling. I am done with this service. I’ve had to call several times so the sensors are fixed but they keep falling.

I have had service for almost two years and they have yet to fix my doorbell. It’s always an excuse. As soon as my contract is up I will be leaving and I will not recommend this company to anyone. And I have called and called. Never got my issue fixed but I pay for the service.

Been having a very hard time reaching someone. My smart thermostat needs a battery change every 5-7 days. I requested someone come out In August. Someone just came out and changed the thermostat. Nothing has changed with regards to the need to change the batteries. I again requested someone come out last month and no one showed up. I’m at my wit's end.

This company started out providing good customer service. Consequently as the contract expiration date approached the customer service and repairs to equipment was null. As the batteries to several security equipment stop work the service was no longer being addressed. As for Houston customers there is no branch located in the city. They use other security companies to provide services.

Installment was done thru lies, we had sheriff dept come out 4 times, said breaking glass and another call to wife someone trying get back door a man on porch, Cecil ** salesperson lied, claimed would get charged anymore from Brinks alarms and please not tell them he sold new system to me, which he sold brink system to me over 2 years ago. While signing paperwork Pam **, was ask by technician about smoke alarm system and she said didn’t know, but was told by ** it was part of alarm deal.

GL Homes warranty contacted Vector for service on our system which had stopped working. A technician was sent out quickly, arrived on time and solved the problem. A new battery was installed. Done. Problem solved. Thank you very much for your service.

First of all let me start by saying Mike the installer was phenomenal. He tried his best to be able to get me a door camera but because of the required voltage I was not able to have one. I was using my old one from Vivint until my account expired. Now I have nothing. While I was sleeping my car was broken into but without a camera I cannot see who was there. Someone committing a crime right under my nose is very disturbing. I do not feel safe with Vector.

Experienced Vector's super service with a family member who lives hundreds of miles away. We decided to use them for our alarm system plus monitoring. I can't imagine better service or equipment - really top notch. We're planning an expansion of outside cameras; no question on who will get the job!

Just want to say what a valuable asset Rick is to your company. He has always been there to help out with an issue on my security system. He is always friendly and goes above and beyond his call of duty. 10 star review for Rick.

This is horrible, I was just informed that Vector don’t have to do with any cameras that come with the alarm systems. Please make this make sense? Which they do have cameras, wondering why I didn’t get your cameras. Customer service is great tho. Great listeners.

We were happy with the Alarm.com equipment we had through another vendor, but very unhappy with the service we were getting from him. We researched Vector, spoke with Jeff at our home, and he took it from there. We find Vector to be on top of our security needs and easy to work with. People are professional and friendly. All good.

Spoke to a rep at a home show. System installed in 2007. At that time there was a First Choice office in Chicopee MA. Response has always been prompt. Scheduled service and updates to equipment has always been on time as scheduled. Techs are courteous and knowledgeable, willing to answer questions and teach use when newer models of equipment are installed.

The customer service is terrible and awful. I’ve been with Vector for over 5 years. Every time my system went down it took a act of Congress for the company to come and repair it. When they came, still wasn’t repaired. Kept calling and of course promises were made to call and make appointments for repair and it never happened. Terrible terrible terrible customer service!!! We called and still gave vector another chance and told them if they didn’t respond in a reasonable time we were moving to another company. Never heard from them so we moved to CPI. So far very good customer service. They appear to monitor system closely. I hope we have better success with them.

I thought Vector would be a better choice than ADT but it hasn't been so far. I've had three issues, within the first six months, with my alarm system and had to pay the service tech to come out and look at the system. The system messed up - I didn't do anything to cause it. I believe a company should stand by its product and NOT charge a customer to fix something the customer didn't cause. I know this is in the contract but the sales rep misinformed me about how often this actually happens.

Had other provider but was not happy for several reasons. My brother worked for Vector and convinced me to give Vector an opportunity. Vector is better than my previous service provider but I have had problems/difficulty with Vector service on a couple of occasions - and Vector services/prices are not always as competitive as other providers.

We selected Vector Security as was recommended by our builder for our community at Waterdam Farms. We have had only great experiences so far. Our doorbell has had some issues, but Kevin has come to fix them both times. Kevin is a very nice man. He is professional, personable and courteous. I hope, should I need service in the future, Kevin will be the one sent to my home.

I had been a satisfied and proud customer of Vector Security for several years, and not only has the service has always been impeccable, the products have been technology forward and durable. I recently had a service call to my condo for an issue with one sensor, that my tenant had reported. On the day of the appointment, she called me stating that the Service Tech was taking his time and moving her furniture, opening all of the windows and that it would take another hour of her time, that she did not have. I asked her to ask him to call me. He did not. I called him and asked him why it was taking him so long, and she had to leave. He said he needed to do an celluar upgrade, but we could reschedule and suddenly he'd be done in 15 mins.

BECAUSE OF PAST EXPERIENCE AND GOOD SERVICE. Walk you through any trouble on keypad, service calls are on time, and recommendation are always helpful, replace parts and test for working properly. Always using safety, and practice safety while working in your home.

I’ve been with Vector for years. Customer Service is the BEST! I do have a question. I have a wireless dialler backup and it is more than likely 3g and if 3G service is eliminated do you upgrade my dialler to 4g?

My installation was wonderful. The technician was very professional during the entire visit. He did an outstanding job with explaining very thing and did a good job with taking care of the old equipment and took all the trash with him. A valuable employee to have to represent Vector.

I did not choose Vector, I inherited it from Hammond. In comparison with what we were used to with Hammond, we find Vector customer service far inferior. When I called Hammond, I got a live person answer my call right away. No such luck with Vector. Sometimes all I get is "Please leave a message". Also, Hammond provided free yearly check up of all equipment. No such thing with Vector. Enough said.

The previous owners of our home had vector. It came highly recommended. The installer was friendly and walked us through the whole thing. Made it very easy to understand the workings of our system. He answered all of our questions and tested all the equipment before he left to make sure everything was working properly. He also gave us a number to reach him if we had any further questions or problems.

Thought it was a good system for a fair value. Not the case. Software on cameras is second rate at best. For the price I was expecting a much more user friendly system. I had to remove the doorbell camera and replace it with a ring doorbell so I can know clearly and easily when someone is at the front door.

We chose Vector Security when we built our home 28 years ago because they offered a flexible system that suited our needs and the representative was knowledgeable. We have been very fortunate to interact with the talented personnel such as Kevin ** and Chris **. Because of the challenges of our particular location, Vector Security is able to work with us and provide a reasonable and reliable solution.

WE have had Vector previously, the service was fair and the cost is still affordable. I would recommend that your service people check the system once a year. It would make your customers feel good -- it would improve your relationship.

I was double charged for my monthly service TWICE because February was 28 days and the payment date fell on a weird date. Customer service said they would change the date and make the correction. It double charged me again!!! A supervisor finally cleared it up. The front door camera video on the phone app works when it wants to. Not a WIFI Signal issue as I've tried it right next to the router. Requested a service technician to come out months ago. NO RESPONSE!! I don't even want to call them anymore because I know they're not going to show up. For $65/month it's too much for 3 door sensors, an A/C panel and a front door camera. I wish I could get out of this contract and choose a different provider with more options, or put in my own from Google, but the previous owner of the house asked me to keep the service to not have to pay the early termination fee. Now I'm stuck with it! Not satisfied with this service at all.

New installation. Vector provides basic through our HOA. Initial consult for upgrade guys were great. Took a while to get out here. Then took all day to install 1 camera and a doorbell and they were not able to finish the rest of the job. But they said they had to collect payment. Couldn't tell me when they were coming back out. No one ever contacted me. I reached out to them and got no response and months later no one has still ever finished the job. No one proactively followed up to finish either. I should not have paid them until they completed and they probably would have been out here and on top of it. They insisted.

This was a New Installation. Abdul ** was very careful and did an outstanding installation. He worked tirelessly to solve problems and used as much of the old system wiring and sensors as possible. Kim in billing was very responsive and helpful. Torrence was very professional and helpful in answering post installation questions. Vector is fortunate to have them on staff.

This is the second time someone came out to replace it. The first time the man said he didn't have a new one with him. After I told everyone I spoke to about how many times the batteries have been replaced and it had to be replaced. He said his paperwork did not say that!! About 2 months later and it having gone off several more times they did a work order to replace. The new guy came out and said he didn't have one with him that would fit this system. He said someone would call and reschedule!! That was a week ago and I have heard from anyone!! He bypassed so it would not go off. I need that room working. I am paying for a service and ya'll now are not living up to your contract. And I am no longer happy with your service as I feel I am not being taken care of!!!

Some years ago I won free installation, and have had excellent services, provided to me. Whenever I had a problem my request was completed on a very timely basis. Through many years I'm fully satisfied from your services rendered to me. I will without question recommend your company to a friend.

I originally spoke with Eric over 15 years ago. He was very patient, answered all my questions and helped me choose the best for my needs and at a sensible price. The office is great when I go out of town, doubling down so I can safely leave my house for vacation knowing Vector is watching. A couple years ago I added cameras at my door and outside for added security. That's been a great addition and installation was easy. Overall, Vector has been a good choice for me with very few hiccups in over 15 years.

Had the "new" system installed earlier but had issues with it and called and asked if a service person could come out. Unfortunately cannot remember his name, but was extremely helpful, took his time explaining things to us and gave helpful suggestions.

I made a cost comparison with all the other security systems on the market, and Vector came in with the best cost for the value. Although I do have issues from time to time when the power goes out, the system falls off, and it's not easy to bring it back online. Several times a technician had to come out to fix the problem. This is cumbersome because it shouldn't be that difficult.

My interaction with the Vector Security staff was great. I take nothing bad from it. He was a very nice guy. Unfortunately, I've noticed that ever since the upgrade was made, my Activity recordings seem to pause to where I can't see if indeed a person is near my door and when I try to just open the Doorbell camera alone, it just spins then times out. Have you had any other issues with that?

We chose Vector using Bee Connected. The installation went fine and the basic security systems fine. The cameras are junk. We even paid for upgraded cameras. Our cheap Blink cameras are ten times what these are. Very disappointed and would not recommend Vector because of the response after complaining. They said our internet is too slow but it works fine for our cheap Blink cameras.

I would like to get rid of my landline. The only reason I keep my landline is because of Vector security. Landline costs me about 50 a month. If you have an alternative to the landline, I would like to know more.

We chose Vector Security because a friend of mine was pitching vector to me for a while and honestly it was a little cheaper than the others we researched. I could say that was a mistake. There has been several times where my cameras just don't go off for obvious movement in our front and back. There has been more than 3 times that I'm aware of when we opened our doors with the alarm on and the whole system just rebooted and didn't do its job. We also had a break-in on our car and where the technician placed the camera over our garage it missed the whole thing and when I asked them to come back out and move the cameras they only moved the front one and so I asked the technician to schedule or make someone aware we wanted the back moved also and I still haven't heard from anyone. Basically you pay for decoration and hope they intimidate someone.

We had security with a national company. A representative of Vector came by and asked how we liked our service, the longer we visited, the more we realized we were ready to change services. We have been with Vector for about 7 years, the service, contact and communication has been outstanding.

Someone was supposed to visit my house to service my security system. The person was a no-show within the 4-hour window I was given, and I had to call to figure out what happened to him. Apparently, he was about 40 minutes away but never called.

By chance, a Vector salesperson stopped by our new house and convinced us to subscribe to Vector's services. That was over 13 years ago. Although we did not have any real situations arise during this period, we did have peace of mind that we were safely snuggled in our house.

Salesman was knowledgeable and understanding of our needs. The technician explained every step of the way the security system was set up. He went through the arming and disarming the the system. He explained how simple the app was to use.

We moved to a new home and wanted to keep the protection that Vector has provided us over the years. The install was seamless. We have a newer system than we did at the old house and love the remote features.

The gentleman that came out has been here before. He has outstanding customer service and takes time to explain and answer all of our questions!! He also seems to be the only one who works evening hours, and we really appreciate that, as we both work.

I was satisfied with the service call but I had to wait over a month for an appointment which is unacceptable. This left my home unprotected. What would have happened if I had to leave on vacation? I was very unhappy about this. We have a service contract. This is not how you treat customers.

My 2nd panel is NOT working - texted and called my salesman- said he would talk to service techs because we got a new router 3-4 weeks ago could be the cause. Attempted to call service - no answer - texted Rick again - no response - asked who can I call? I had the panel set to go dark asap if used and the camera not taking pictures every time set or turned off- Bedroom panel only - I pushed button on side to turn off the pictures- EVERY night/morning it comes back on- I am a light sleeper - no light - no sound.

We are disappointed with customer service. I’ve called five times seeking help with the geo-fence function. Three times I had to leave a message. The other two times I spoke with someone who said they would forward my request and someone would call back to help me. I’ve yet to hear from anyone. You can probably guess what our conversation will be when our current contract expires.

If I have a service contract why do you charge for the last 2 service visits. Why do you charge extra for the service? It makes no sense. I can’t understand your policy. It seems to not make sense to me. Can you explain?

One of the salespeople provided the benefits. The installation went pretty smoothly. So far the experience has been good. A few minor issues with some devices but outside of that no complaints. I’m glad that I chose Vector for my alarm system.

Outstanding customer service! Excellent video quality and modern security components. I really appreciate that the technicians are licensed and certified electricians. Definitely worth every penny! I can’t say enough good things about Vector. We will be ditching our doorbell for a Vector video one as well. Thanks again, Vector Security, for quality, value, and caring about your customers!

House was already on Vector when we bought it 8 years ago. Original system was outdated and after replacing windows a new system had to be installed at my expense but new system won't set properly to use without worrying that false alarm will be sent to the police while we are out.

Three calls and cannot diagnose beep beep beep, which needs to be stopped by punching in code. Pulled out ladder, changed batteries, to no avail. Only alternative is to have a service person sent which will cost as much as the yearly service. No follow up.

They have the same problems continuously. They came fix it and 10 days later it broke again. I am tired of calling them back so I leave without security. But I continue to pay the bills. I don’t have the time to continually meet a tech up at the store.

Friend had this company. Nice and accommodating when rocky came out to sell but it stopped there. Never can reach him since. Had so many problems with system since installing. Technician is extremely helpful and tries to fix. Very kind man, Shawn. Linda at the office is nice also. System is always malfunctioning in some way.

Good customer service from our branch. Anytime I have a problem they are very customer service oriented. This branch is family owned and oriented. I totally recommend this company. We are located in Coastal Georgia. Don't care for the 800 customer service number for a problem. I deal with the branch directly. That is the only way to get anything done.

For the price charged monthly. Customer service need to be more attentive to customer. I have a special service that allow maintenance every two years, but no one notify you when it is due. Need to be aware when due.

My wifi upgraded or whatever. Can not get my doorbell camera connected because bit was cause by wifi. Vector wants to charge me 125 for a service guy to come out to reconnect. Been a customer a long long time. Will just find another monitoring service who provides service calls for loyal customers

My appointment never took place. I was given a window of 3 hours, When I get a window of 3 hours for anything I do what I have to do. Actually I was working in the back. Regarding VECTOR. I have unfinished business with them also. They did like something or understand something I put on my update sheet. We have lost communication. Just as well the price is too much anymore. Everything is too much anymore.

I recently had Vector installed. My system had a glitch. When I put the system on Arm Away and return back home. The system would NOT Alert me to deactivate. The issue occurred on two different occasions. I actually spoke with someone in regard to the issue and the representative told me it was set on that Particular setting from the beginning. When I leave my home I want to make sure it’s secured, that’s the whole point of having the system.

We have been with Vector Security for many years now. We stay because of the good service we we receive. Occasionally, we'll forget to undo our alarm system, and you are are right there on the phone to make sure we are okay. That's important!

I've been with Vector for a few years with no complaints. This installation was definitely unimpressive, the 1st team came and changed out the system. They asked did I have any questions, showed me how to use the panel and they left. Later when I was actually using it I realized the volume was too low, I no longer got alerts on my phone and my 3 alarm fobs did not work. So a different guy came back, added an extra speaker, changed out the alarm fobs, and left. I finally figured out the fibs were actually slow to send out signals to the panel. No one actually went through all the bells and whistles on the new panel. And when the 2nd guy came back he activated an annoying voice that counts down when I arm the system to stay. I don't really like this new panel, and will not be renewing the contract when this one ends!!!

We have used the services of Vector Security in Erie, PA for over 25 years. We have always been very satisfied with their service. Our system is serviced once a year and the service personnel are always very efficient and tell us what they have done upon completing the service visit.

I choose Vector Security because I was guaranteed by the sales person that if I didn’t like the product, I could cancel at any time. The camera constantly breaks, I’ve had it less than 6 months and it’s been replaced twice and power sourced once.

System is easy to work with and never have a problem with settings. We feel really secure when away on vacation for any length of time. Vector updated our system without us calling them. System specialists are always on time and courteous.

Alarm pad was not working. Technician did a good and timely job repairing it. During the test, I received notifications on my cell phone…. armed or disarmed. I have not received any notifications since the technician left, although it has been armed and disarmed several times since then.

I changed from landline to wireless. The tech has trouble getting it connected and it was taking 20 to 30 minutes for the system to respond wirelessly. It is still not working. I get alerts that it was turned off at 3:00 in the morning when it was not. The app will not turn the system on or off. The app shows the system is on when it is actually off. The alarm went off but I did not receive a phone call. When I called about it, they said they did not receive a message and that my system has shown it has not worked when tested for 3 months. I have called the office several times to have someone come look at it and never get a call back. Extremely disappointed with the service. Will not recommend to anyone.

Vector Security has the worst customer service. They never response to call and never call back. Sent several emails but they would never reply. I rate them negative (-5) stars. I needed to stop my contract with them but no one to talk to and always have calls on voice-mail. I had to stop payment, maybe this will get their attention but over a month as usual, no calls and no emails from vector Security.

When I first got it I was very satisfied, my equipment needed upgrading, and they told me when I upgraded I wouldn’t have to sign a new contract which was not true. I am not satisfied with the equipment or the service and will only stay as long as I have to. I am very dissatisfied with everything.

I have been a customer for more years than I know. Nick has been my top man for anything I need. He is the best!!! I would follow him if he were te to go to another company. Jerry is also one of the best. Such a great team. I heard Paul is back and am so glad. I haven’t had a new service need but always enjoyed working with him.

I chose Vector as they deal with local branch owners. So I was dealing with a local owner. The system is easy to use. I also really like the app platform. Very nice layout. The equipment is discrete and the cameras have great image quality.

I wish I realized this was a 5 year contract! The service is horrible! Door camera continuously says “video device-not responding.” No warning is given when the battery is about to die on the door lock! I was locked out of my house because our battery died and Vector did NOTHING to help, had to call/pay a locksmith to help me get in. I do not recommend this company to anyone I know. I’ve called customer service because of wanting to cancel and was transferred SEVERAL times. I will cancel as soon as I can!

I chose Vector Security to protect my home. Have not been able to use my alarm comfortably since it was installed more than a year ago. Every time I try to use my alarm when I go away it goes off for false alarms. The system has not worked the way I was told it would work from day one. I left a message a long time ago for someone that cares to contact me so we could try to make my system usable. I am still waiting for someone to contact me. I would have stopped my service from the beginning except I would have to pay a fee for the door locks and install. So I will still wait for someone to contact me about my system that has not worked properly since it was installed. Vector has no problem contacting me quickly when my card needs to be renewed. To make my system work they could care less as long as they are getting their money.

Can you send customers warnings before their contract auto renews? We’re with your team another year because we weren’t informed of when the contract was going to auto renew. It would be a fair request if you allowed people out of a contract after the first initial 36 months if you’re not going to inform them that their contract has been auto renewed for a year.

Mike ** is our salesman and contact for Vector. He has been great to work with. So far any time we need him all we have to do is call him. He almost always answers the phone but if we leave a message he calls right back. Has come to our house on the weekend to help us figure out answers. He does a great job.

Technicians from local branch were awful. Very unprofessional. Left holes in my walls in multiple places and when we moved left the security cameras I bought at the old house. Owner of local branch is absolutely horrible as well. Not professional at all. Did not go over anything with me or tell me I was signing a contract. He is a fraud. Very disappointed and would never recommend Vector to anyone. Have had to switch to ADT due to poor service at VECTOR.

All of our experiences with Vector have been positive. They treated us like we're family- they were interested in our situation and didn’t treat us as just another number. They have kept our equipment updated. When they come they are very thoughtful and polite

We have been a customer of Vector Security for several years. We are very pleased with their service and responsiveness to our needs. We never have to worry when we are away about our system working properly. We recently added extra features like the front door camera, and have been very pleased with how well this new service is working. We would highly recommend Vector to anyone looking for a good security system.

While your product has the potential to be an outstanding home security system for my needs, it has lacked the overall satisfaction required to render that delivery. I have more unsecured system days with your system than I have had secured days (meaning the system has been down in some way). Even when the system has been in operation, regardless of my settings, it has taken up to more than 10 or more minutes to receive a notification or alert. That is enough time for someone to access my home and attack a loved one or I. I am not sure if you would like to entrust your life in the hands of a system like that, but I'm not willing to place the lives of the people that I love and in the care of such a system.

Chris put in our old system about 10 years ago and was so helpful. When we started looking at upgrading we called him and he informed us he moved to Vector and was helpful answering questions. He is the only reason we went with Vector. His customer service is super amazing.

We were currently with Vector. I wanted an upgrade. The technician was excellent, very friendly and knew his job well. The technician Kept us informed when changes had to be made. The technician also took his time explaining how to operate the system and answered a lot of questions my wife and I asked. We would highly recommend him to anyone. I would also recommend Vector to friends based on the service done by the technician.

This was a service call, the provider was fine. Was VERY dissatisfied with the corporate people that called me. I was never sent an invoice, was never told there would be a charge UNTIL you all started “nasty framing” me. Will discontinue service ASAP.

I have been a loyal customer for 11 years now. You guys have always been on the spot when my alarm has gone off for whatever reason. I would recommend Vector Security to anyone looking to get a security system. Thank you.

I recently had a system installed for my parents. The installer did a great job and showed up early! Kim was very helpful in assisting in account setup and navigation through the site. Every time I call Vector Security, the employee with whom I speak is personable, kind, and helpful in resolving the issue or answering the question. As a customer for over 10 years, I recommend Vector Security to anyone wanting a good security system and responsive company.

I started with Alarm Center then the company name changed or was bought out. I decided to stay because I hadn’t had any Problems with the company. Glad I did. They are all great from billing, customer service and the installers.

Everything so far has been great. I have a feeling there is no office or techs here in Louisville. I don’t mind doing things that I understand and can handle but the length of time it takes to get a tech here if it’s something that has the system completely down.

We still have had no one contact us to help fix our Video Doorbell. We have called numerous times with no success. The one person who is said to support customers who already have service does not follow through. We would really like someone to help us!

It was inexpensive and reliable. But the contract changed on me when I thought I had the agent communicate over the alarm pad instead of a phone call. Now it's an extra charge for that. Other than that, I love it but an upgrade would be good.

Well this last one was great but after two no shows or no calls it should have been. Even though they said on the second schedule visit the guy said he tried to call but got a fast busy signal, duh what’s that mean? Why didn’t he check the office to get the right number?

I called the day the tech left the house about a light on the key pad. I haven't heard anything back yet. I am not impressed with the service of this company at all. Any help would be appreciated. Thank you.

I had a break in in 2019. My Vector system did its job. The burglars didn't get anything. The police were there in minutes. I feel secure. I would recommend vector security to friends and family. They also have great customer service.

After admitting they sent someone out who did not know our system and putting in new parts that which did not fix the problem then, it then went off again the next day and they said they could come back out and fix it again but we would have to pay for another service call. So we have now move two of building to a different security company.

Great value for a great price! It beat all of the other competition and every representative we talked to was kind, helpful, and made us feel at ease with our security system. We couldn’t be more glad to be a customer with Vector Security!

The package I was sold for new home was found to not be sufficient for the home so the tech took notes and pictures and advised I would be contacted. Everyone has been very nice but this has put me in a situation where a new home isn’t monitored and it’s a little aggravating. Today was Monday..Install was suppose to be Friday. I haven’t heard a peep and how we are going to get this going and how much more money $$$?!

Salesman came to my home as I was moving in 2+ years ago. Sydni, Vector, is professional, knowledgeable, trustworthy, and reliable! Ratings below are for Sydni and Kevin, ASI tech. Kevin consistently goes above and beyond! Installation was done by Jeff. He has passed away.

I’ve been a customer for a long time. I’ve been asking for a paper bill, because I want to see what I am paying. I’m having trouble with my wi-fi extensions. I mentioned it to the last guy that came and he said they may need to be changed and left. I did recommend a couple.

I've used Vector now at two different houses. Overall, it's a little disappointing. It's nearly impossible to get a technician on the phone. And, it takes weeks to get them out to the house to resolve a problem. And, even then, they are almost never on time. So, I block off a whole day, stay home, and waste my entire day waiting. I like Vector for setting up my initial alarm. But, I would highly recommend switching over to something like Geo Alarm once the contract is over. Save lots of $$$$. It doesn't even make sense for Vector to charge people $70/month when other companies will do the same thing for $20.

I am leaving Vector because a former Vector employee had a highly suspicious “fall” at my house during installation and sued me and my wife. The entire ordeal lasted well over a year and my insurance company was forced to settle with this individual. Vector was aware of the lawsuit but never once followed up to apologize for the significant turmoil caused by its employee.

Had a new system installed on 09/28/2021. On 09/29/2021, I notified Vector that a component had failed and needed service. I received an email acknowledging the service request, but heard nothing else. I called the Columbia office 3 times and left voicemail without a response. I called again today and was placed in the queue (1st in line) for over 20 minutes before I ended the call. I then called to cancel my service and was put through to the service desk, who dispatched a technician immediately.

I love the security with having Vector. There are not enough maintenance people and I have to wait 4 weeks to get maintenance. In the meantime the alarm beeps every morning and wakes me up. I also get texts on my cell phone. This is very annoying everyday for 4 weeks.

After having a horrible experience with the staff I was contacted by Michelle and treated with the upmost professional service. Highly recommend dealing directly with her in the future. I filled out a previous survey with my issues and she quickly reach out to me from Virginia. Would like to acknowledge her.

We received a call today stating that there was a problem with our service, when I called our local service center I waited online for 20 minutes and then then system kicked me off, I then called back, finally got a person who promptly transferred me to the original system and it happened again. Thankfully it was not an emergency. I finally left a message and two hours later got a call back! Not really happy about this.

We Have Been With Vector Since they absorbed Our Original Provider about 15 Years Ago or so > Service and Monitoring have always been Absolutely Excellent. Would Highly Recommend Vector Security to anyone looking for 24 hour security for their Home or Business!

Always impossible to get in contact w/ someone immediately. Need service but it’s takes a while to get it. Wish there was a 24hour tech service to handle service calls. Like the service but need some more innovative technology to keep up with the other security systems.

The system was not operational when the installers left. I waited a few days and reported my new system was not working. On my bill was a charge for missed appointment. I was not supposed to be charged in the first year of a new account. My waiver request was denied. I wish I had never signed up at all. I wish Vector would cancel my contract without penalty.

I've been really happy with my Vector Security system and value. They didn't set up the video on my doorbell when installing but they fixed it. As a realtor, I'd recommend them. The install and the employees were very professional at the installation and afterwards.

In 8/21, our ** email account was hacked, and we stopped using that email account. We changed our email address on the website to ** where we are now receiving billing notices. However, system armed/disarmed email notices continue to be sent to **, and we would like them to be sent to **.

I had a new door camera installed a few months back which stopped working after a few weeks. Last week I scheduled a tech for Friday and took off work, they have me a 8-12 window. 12:15 rolls around. I call the branch and ask what’s going on, they have the tech call me and he’s 2-3 hours behind. I told him not to bother. I already wasted the entire day away waiting and took off work. I have yet to get a call to reschedule or apologize. I will be switching services shortly to a better company with more reliable people and products.

Used Vector in other homes and was happy with them. Delay now in getting service which we pay for is troubling. We had a couple of problems after installation in new home and had to wait 2 weeks for service. Also need to get to a human being faster when I call.

We "inherited" your system when we purchased our home. It has been adequate but we believe it is currently outdated. When we had some issues with window switches several months ago, a tech came out and told me to use WD40 on the switches and they'd be fine. I would have expected him to replace the switches to something more reliable, but that wasn't the case. I am unsure how reliable they are. When I asked if I could get an app to monitor my system, he just said it was too old. No offer to update it, etc. So, not thrilled with your product right now.

I had low batteries on two monitors….a window in the master bedroom and the front door. Technician Chris ** came and replaced the batteries quickly and efficiently. Chris is ‘Mr. Vector’ to my wife and I and is an excellent representative for your company!

I have used Vector Security in two other homes. I was disappointed this time however in that a service call was required to replace batteries in all the monitor devices in my home after I had replaced 5 batteries in less than a year after the system was installed. This should not have happened!

I had a camera added to my account but it isn’t working properly. I have had to call Vector several times to come out and fix it. I’m waiting on a call for more help with the camera. I have been a customer since 2019 without any problems. Now I’m not happy with my security system.

We’ve been a customer for 8 years and are extremely satisfied with our system. We have had only one problem and that was a bad battery. Service was very fast and fixed the problem was solved in a very short time.

Choose Vector because part of fee is paid by HOA. Have system for about 1year. Installation was perfect. Being snowbirds it gives me peace of mind. Phone and computer apps are very good. We will be adding 2 more cameras that will cover inside. Right now my cameras are outside.

Had to sign up for new contract with move. Install not timely and they had to come back on separate occasions because things weren't set up correctly the first time, which was inconvenient for my time. Cameras constantly go out and so far out of four different employees only one was professional.

I have been satisfied with Vector but I am still waiting on equipment since April. My cameras do not work properly and I have not received an update on when the equipment is expected to arrive. Other than that I have been satisfied.

Sales rep said Vector could integrate my existing hardwired system with updated technology. Work began only to find out it couldn’t be accomplished. After existing system was rendered inoperable I had to settle for 40% less protection in an upgrade system. Requested brown sensors to match interior but had to settle for some white some brown. Waiting for a similar offer from a competitor.

I am very pleased with Vector. They check on you when hurricane season. Kind, very responsible. I’ve been with this company for 16 years. They raised the price once in that time. Only 5 dollars. This company is the best. They take out my payment auto pay. Don’t have to worry. Peace of mind. I feel well taken care of.

We have been with Vector so long that I honestly don’t recall how my husband selected Vector, but we have always been totally satisfied! I have only praise for the people who call the few times I have let the alarm go off by accident and who have called within a minute. Very pleased with VECTOR.

Installed in timely manner. Everything was explained to us very well and didn’t try to sell us anything we didn’t need or want. Salesman was very friendly and was on time for both appointments with us to set everything up.

I chose Vector because that's my security company. I need a greater clarity on the images from the security camera over the garage. This camera is better but it's not best. The previous camera would not read license plates of unknown vehicles and that's an issue and one of the main reasons I have a security system is to identify individuals or unknown automobiles that show up in my garage. Ricardo, however, is one of the best employees on Vector's staff.

The technician was very knowledgeable and helpful about my circumstance. Was able to switch out the equipment quickly and in a very professional manner. He was on time and knew exactly how to fix the problem I had. I would definitely recommend the company overall.

Our alarm system has had an error message for months. I scheduled the repair, but the repair person said he would be in our home for several hours and was not vaccinated. Being in our 60s, we were concerned about this. So we asked him to tell the office to please send a vaccinated repair person. No response. We called the office and asked to reschedule with a vaccinated repair person. No response. The bills keep coming but the system is still not working, months later.

My system components continue to disconnect from the main panel. I have had the thermostat and video camera issues. Now we get a false fire alarm that goes off at random times. I called to make an appointment and the earliest availability was 3 weeks. Not acceptable when the system is broken.

Bought my service almost three years, right after I purchased they pushed out to customers a new way of protecting and securing my property. When I called I was told now I have to purchase something else or pay over my limits of captures. Feel like this was more of a bait and switch. As well new equipment came out within a few weeks, then also knew that and when my equipment was installed they already knew it was going to be outdated. Just very disappointed. My contract is up in less than 6 months. Will evaluate it all then.

Mark **, my local representative, is so helpful and very knowledgeable. He explained everything to me because so am elderly and not techie. He showed me examples of the doorbell on his personal phone so I could see how it worked.

Awful service, the owner will not call back nor will his staff. I no longer have had service since Sept 10th since I moved to MN and service is not offered here and yet they continue to bill me!!! I should not be getting billed!!!

Installation was good, there was a problem, tech came back the next day and fixed the issue. What would be nice is that, a follow-up call from the sales person, after the account was set up. I never heard back about how it went.

We are very dissatisfied with Vector. Our doorbell camera worked for a week and then stopped working. We paid for the service call and they were not able to get it working blaming it on our wifi. We had AT&T come and check that and they got on the phone with Vector and was NEVER able to solve the problem. So, we have not had a working camera for over a year. I do not want to pay for another service call.

I was a 17 year existing customer getting a system upgrade. Cindy (in Sales) was prompt and excellent in making arrangements to replace my existing out-of-date Vector system. The tech, Seth, was also excellent - on time, answered all questions, and gave me a tour through the system as well as getting me to activate my online portal.

It was a transfer service with the purchase of my house since the previous owner had the service. I pay monthly to see spots at night instead of what’s going on outside. I’ve inquired with my local branch; they told me that I needed to clean it. Didn’t work. I talked to others in my neighborhood and they had the same problem.

Vector has been 100% reliable for years. My calls are answered quickly and that alone alleviates a lot of frustration. My only suggestion would be to have techs available in a more timely manner. When a low battery signal starts beeping I would prefer not to have to wait several days. I don’t know how to change them out, I’m also disabled, and the beeping is extremely annoying.

Seen them at a home improvement show and they offered cameras with installation. Customer support/tech support work to solve any issue that I have had in the past no matter how long it may have taken to resolve the problem. Very satisfied with our home security system.

I chose Vector for the ability to integrate the existing hard wiring into an Alarm.com backed system. I’m very happy with the apps and performance of the system. What causes me concern is that turnaround on support tickets or add-on requests is Sloooow or non-existent. Witness my current request for a new outside camera. Going on 3 weeks now. Not the first time I’ve lagged like this.

Came to Vector, as our “security rep” joined your corporation. Mainly satisfied with technical support/technicians to one exception but was reported to office. Our major issue is with video doorbell which is out of service 50% of the time. Strongly looking for replacement!