Vector Security Reviews

Rep was very helpful and knowledgeable. They called in advance. They were courteous and professional. Joseph has served us before. He was great at calibration our camera setting and quickly reset or outside lights to work at dawn and dusk. We highly recommend them.

They gave me one (1) motion detector for a 2200sq ft home. It takes so long for image to come up from doorbell that the person is gone by the time it comes up. They make you sign a 3 year contract and the tech begs for a tip. I’m posting a review everywhere I can.

Robert was on time for the appointment. He was friendly, introduced himself and explained the purpose of the appointment. He changed the battery and explained the need for a battery change. Additionally, he discussed a potential upgrade to the cell-phone feature which would save my family money by disconnected our landline. He was awesome and highly recommended.

Excellent service. Technician very helpful and took time to make sure I knew how the system works and how to make adjustment. Will recommend to other friends and family who are in the market. Vector is always friendly and willing to help when needed.

Great job. Recommend highly. Very personable and helpful. A great role model for your agency and customer service. Nick was professional, knowledgeable, polite, courteous, and cleaned up behind himself very well. Nick was patient and done very neat and good work. Very pleased with his workmanship and attitude. Nick is a great asset to Vector Security and a keeper!

I chose Vector because that was my current security vendor. The guy showed up within the timeframe and was very knowledgeable and professional, ending with an explanation of how the system worked. I would recommend for future security needs. Thank you.

I had a technician come out yesterday to help me with some upgrades to my system and he was right on time, very thorough and extremely polite and professional. Took the time to cross-check everything and I was very happy with my experience.

Alarm repair, repair guy was very helpful and informative. He was very knowledgeable on the product and made sure to check all windows and doors to make sure everything worked before leaving. He also made sure he social distance, had gloves and had on a mask.

We feel safe and secure with the Vector Security. Where we live it has a very unsafe feel to the neighborhood and gives us a secure feel. The installer is very nice and handle things very well. He came out twice and installed one portion of the system and today he put the camera in and the weather was perfect for him both times. And he showed us how to work the system both times.

I needed a reliable security company after a major breakin. Vector came highly recommended over the company that I had at the time. Vector at that time had superior technology over everyone in the home security business at that time. Over the years the employees have made a difference through the good and bad times that happen with everyday service.

Curtis ** could not have been more helpful, professional and patient. He was courteous and careful with today's Covid protocols. He took time to explain everything, did excellent work to install new sensors, tested all system aspects and was a terriffic representative for your organization. Next time I will ASK FOR Curtis to come out. You have a great employee there.

My alarm system stopped working. I had two separate workers come out and both were unable to fix it. They said it couldn’t be fixed and needed to have a new system. I had fulfilled my contract so I just cancelled since they couldn’t fix the problem. They still attempted to draft the payment out of my bank account even after I had cancelled. They said they didn’t receive my cancellation letter. I have now been on hold for 19 minutes just trying to get someone to send me a letter to sign. I have stopped payment with the bank so they aren’t going to get anything anyway. Every time someone picks up the phone they tell me they don’t handle that problem. Go with ADT, better system, better service and people who actually know how to do their jobs!!

I am very happy with my new system and experience with Vector Security. Curtis came out today to set up my system and was also able to set me up on the app. he was on time and was able to answer all my questions. I would definitely refer Vector Security to anyone looking for a security system.

Bob was amazing. Friendly, polite and knowledgeable. It was a pleasure meeting him Vector is a great company and always willing to help. I feel safe and secure. I can always reach them in the phone when I call in. The central station always picks up. The security system is easy to operate.

We first got our original system somewhere around 2007 when someone was going around with a promotion for an alarm system and we ended up getting the system. Now with our phones disconnected we are now getting a new updated system that works wirelessly and the keypad is now all touchscreen. Josh the installer came out and upgraded the alarm and showed us how to use everything. Thank You!

The technician who serviced our system last service call was very professional. The technician was also easy to communicate with, on time and reliable. I was also glad to see that he practiced social distancing and wore a mask and booties.

Very thorough, and informative, great job! Very happy with company and the people, Todd ** and Curtis ** were amazing to work with. Curtis recommended the co2 detectors, thanks to them we are all set and ready to go. Looking forward to using our new system.

We would recommend Vector to anyone. We have been customers for over fifteen years. During our last service call I explained my problem and the technician came up with a solution. The solution was better and more simple than We expected.

Kevin did an excellent job of installing and explaining the system to me. He also helped me install the app on my phone and stepped me through how to use it. He has been very helpful and patient. I would recommend him to your other customers.

We went with a new system with Vector around a year ago. We love the system and continued to add more to it. Nathan has been out several times to do work around the building and he’s been great each time. Very professional and knowledgeable. Always cleans up after himself. Just an all around great guy. If you looking for a good system go with vector they have quality products as well as great people working for them!

Great service from Dexter, for replacement of my battery and very courteous. Dexter also followed all CDC guidelines for COVID-19. I had Vector Security for ten years now and I am very pleased with this company. You for all you do.

I have had help and wonderful service from Vector Security Systems. They answer the phone and always get assistance if you need help. Particularly Tiara is so professional and prompt to call and inquire how everything is going. She keeps up with her clients. Yes I would highly recommend this company.

I am a customer of Vector for 21 years. My original system was no longer working properly. The serviceman, Matt, did an outstanding job installing the new system. I was completely satisfied with his work and he is an absolute credit to your company.

Tierra provided us with very fast & adequate service via telephone. She is very professional and understanding. The technician as well was very informative and efficient with demonstrating everything. I'm very satisfied with our service here and would recommend to other companies that need security systems.

I would like to give a shoutout to the amazing technician that came to my home today to install my Camera outside. Your Technician Ray did a phenomenal job at installing my camera and getting the app to work properly on my phone. He was kind, polite and very respectful. Even though the roads were challenging due to our current weather conditions he still manage to to arrive in a timely manner and with a smile. Thank you for your service.

My father-in-law started the service with y’all in ‘07. When he passed away, we continued it for several more years. We appreciated being called in NC, at our home, when something was amiss in the VA home! Always excellent service and professional care. Thank you!

We have had a very good experience from start to finish with sales and Rick to their install today. We were able to customize everything to what we needed with no pressure from sales. We appreciate that very much as our needs have been met and we know of other services we could have in the future.

House was previously wired by Vector. Installation was very timely and professional. Installer arrived on time, explained the system in detail, and left the house in perfect condition. Appreciate the option to use web interface or iphone app. We would highly recommend Vector to others.

The two guys who upgrade our Alarm system were very thoroughly and super nice. Love the fact that we now have a panic button. I would tell everyone about this service. Am glad that all 3 stores now have this system. We feel so much safer now.

Service was beyond excellent. The tech was friendly, knowledgeable, helpful in showing me how to get the best out of my existing system. Very, very satisfied!!! I was a little irritated with all of the bells and whistles on the system, be it made it easy to understand and repeatedly mad sir I understood.

Had my system upgrade with Vector. The the service was amazing and they were able to not only upgrade the system but also relocate and detect that my panic button was not working and replaced it. Overall I was extremely happy with my service and my service technician Bryant was extremely friendly and very clean and efficient with the job.

We love our Vector Security system. It is by far the best in protecting our home. It could not be any better for securing our home from intruders. It could not be any better. We could not ask for anything better for our home security.

I love using Vector Security as our alarm company. All the representatives and technicians are always so thorough and professional. They get the job done right away. Thank you for a job well done and making it seem so easy!

We had a wonderful sales person who helped us figure out the best system and configuration for our needs and the installation was beautifully done! We have a very minimal home and they were sensitive about where all equipment was placed. Looks great!

You cannot say enough good things about the service that is provided by Vector Security. They have the best service with the best people and the best technicians to service and install the systems. You cannot find anyone better.

Pursuant to an email request, I had to make Several attempts to reach appropriate person: Davila. Once I found her, communication was good with the young woman. I have been satisfied with Vector Service dept; I wish the monthly charges were not so expensive.

I was very satisfied with my service call today. Bob, my Service Technician, was very professional and knowledgeable. He answered all of my questions, diagnosed my problem, and also demonstrated some additional functionality of my panel. I am reassured that my system is working properly and I am secure.

My service technician Aaron was very nice and informative. Explained what he was doing and was very thorough. I would welcome Aaron to service my system any time. He was very patient and explained everything and was patient until I understood everything. I would recommend Vector to my friends and family.

Vector Security Billing is completely unethical and they are taking too much money out of bank account and card, even though I make the payment but still they are taking the money out of my card without my approval or consent. This is like a Robbery.

I heard a lot of people give good information so I made the call. Very good customer service. Always have good service. Quick response when alarm goes off... There update on all services I feel like. Pricing is very fair. Thank you.

Called to check on canceling service due to financial issues because of COVID. Was told I could pay $ 688.00 to get out of contract or continue service. Was basically told that the company had THEIR policies and pretty much HAD to make THEIR money. Will never do business with this company again after they get “their money”!! Terrible... absolutely terrible.

Our technician was Mr. Oral ** and he was excellent. He was very professional, answered our questions about possibly upgrading our system, and completed his work in a timely fashion. We were very happy with our service and our continued security service from Vector.

Needed to have the carbon monoxide detector replaced and Orsino has great. Very personable and professional. Tested the whole system afterwards. Great service from a great company! Have had my system for 4 and a half years and I am very pleased.

Tech was on time, and very very thorough. Our system was completely overhauled with new sensors and cameras at no additional charge. I highly recommend Vector Security. Phone support is also great. We get immediate calls if there is any issue with the service, such as smoke alarms going off.

Curtis did an excellent job setting up everything in my home, explained everything very well and it was all easy to understand. I would definitely recommend Vector Security to any friends and family members. Overall a great experience for me! CURTIS IS AWESOME!

We had Vector for a year and we continue to add additional services. Very happy with the service they provide. The techs they have are very professional and knowledgeable. They provide excellent customer service. If you are looking for a security provider vector is a great choice.

Horrible customer service. I was told that my cameras would be under warranty for the period of my 3 year contract. Two years later, I am needing service to my camera system. I called for a service call and I did not receive a response nor a callback. That same night, my vehicle was broken into while my camera system was down. I called again throughout my busy schedule and they told me they would put in a service call. They called me for the service call and they stated that it would be a charge just to go look at it because I did not have warranty. I called Vector security and they stated that I did not have warranty anymore even though they told me my cameras would be covered for 3 years.

We love our service with Vector. It is always the best and they have the best people working for them. They always have everything under control and leave the system working the best it can and that gives you all the peace of mind above all else.

I chose Vector because I work at Westford and know the company. Todd is the sales rep, and was very professional. Brendan (the tech) arrived on time, wore a mask, looked professional, everything went great. Thank you vector, I would recommend vector to a friend.

We chose Vector because the previous home owners already had it installed, and specifically because we didn't need to put any money down for 2 outdoor cameras and a video doorbell. Also no installation fee. Both Daniel ** (sales rep), and Alonzo ** (install tech) were very friendly, professional, and knowledgeable.

Don fixed the shed door sensor. He also had to replace the batteries in the bedroom and living room and dining room. Don also had to replace the sensor on the back door. Don was very knowledgeable and knew exactly what to do and fixed everything with the system. He did a great job.

We were already using Vector Security but needed a conversion to a server and added cameras and a doorbell camera. Kevin was beyond professional. He had to visit our home three times due to the complexity of the project. He was always on time, identified what he would be doing and how long it would take and explained everything thoroughly when he was finished. I would rate his work and professionalism a 10 out of 10!

Had new system installed to replace old system that was installed by Vector. Dale explained everything to our satisfaction. We were very pleased with the outcome. Dale was very pleasant to work with and was very knowledgeable about the product.

Vector Security was sold to me as a good value!! We have had very little problem with our system. We were gone for 6 months in 2019 and Vector Security protected our home. We did recently need service. The alarm on one door kept going off at weird times of the day. The technician came by and for some reason the alarm pieces seemed to be a bit offset from each other. That was corrected. 'Also, we were having issues with the front and kitchen door alarms. It seems that they were loose. That problem was corrected. The technician was very courteous and respectful. He arrived at the door wearing a mask. No one comes in our house without a mask. He was friendly to my cats who tentatively approached him. The Technician was Don **. He came on February 5th at about 8:30 am.

Someone came to our home and we signed up. We was never able to get in touch with them. Must have been a third party advertising for Vector Security. Since we been with vector we have had a few issues. We work with Jeanette on 2/6/21 and she was great. She help us to understand a lot more than we knew.

All the guys that came out today did an excellent job upgrading my systems. Roman and Jerry did great with getting my fire alarm system updated. Ray did a great job upgrading and installing my new security system which I must say, I really enjoy it. The modern look of the keypad and how user friendly it is really amazes me. Thank you guys for the great job you all did.

Nicholas showed up punctually, was very courteous, and thoroughly explained everything. He listened to all of our concerns and suggestions. He also helped us talk through some additional equipment we decided to add. He is very knowledgeable and friendly. Would prefer his assistance for any future work.

From the moment that we first contacted Tod, we were given outstanding service. The timeliness of the response from Tod and the serviceman, Curtis, was first class. Curtis was very patient in answering all my questions and showing me how to use the app. His suggestions as to where to place the camera were spot-on!!

Because a friend recommended you and so far I am very pleased. I would recommend Vector Security for anyone who needs home security. I am confident the safety of my family and dogs is in the right hands. Thank you.

I contacted Vector today for a Certificate of Service and I promptly received it via email. I am now able to provide this to my new home insurance company for a discount to lower my rates. Thank you for your quick response. I appreciate great service.

I chose Vector to protect me because my daughter and son in law had it and they loved it. Frank was awesome and super professional. Brendan was the installer and did amazing. He arrived on time. Brendan wore a mask, and looked super professional, I would and have recommended vector to a friend.

I chose Vector because of good reviews in my neighborhood. The salesman Daniel came to my home & spent a lot of time answering my questions & giving me information. He was very helpful & spent a lot of time with me. I only wanted a video doorbell but we discussed complete home security which I ultimately decided against. The video doorbell was installed. After several months or so I was very tired of getting frequent false alarms so I decided to discontinue it. It’s not that the doorbell alarm didn’t work; I just got tired of it going off all the time. Daniel at vector offered to send a tech out to see if he could change the sensitivity but I just decided I didn’t need it.

The customer service department is mean with a nasty attitude. The tech will install the system even if the product not working correctly. If your alarm goes off the company will not always call to make sure your ok. The battery in system always goes dead and it’s hard to get someone to come out to check system or change battery. Not happy with the company, customer service nor with the products. They want you to pay your bill but will not stand behind their work and products.

Because I have been a long standing customer and was hoping for customer appreciation incentives to retain my relationship with the brand. The tech that performed my installation was very thoughtful, kind, and ensured we were satisfied with the quality of work. He also took time to ensure we has a general understanding of how to operate our upgraded system. I believe the technician name is Josh.

I love my Vector. It is the best out there and gives so much peace of mind in my home and when I am not at home it keeps everything secure and you can always count on Vector to be there on the phone if something happens.

My contractor suggested Vector. Rick came to my house and was very knowledgeable about all aspects and answered all my questions. Curtis came, installed the system, and taught me how to use it. I am happy with the whole operation.

The Vector technician was so nice and efficient. Very prompt. Arrived during the scheduled time. He was able to replace my sensor in record time! He covered his feet with protective plastic and wore his mask. I will continue to use Vector.

The service at Vector is by far the best. They are at the top of their game in all categories. You cannot beat them and they have the nicest people too. The techs are the greatest I have seen and they look at the entire system and keep it at its best.

Don arrived promptly at 3:30 and was very efficient. Don did an excellent job. He was very professional, courteous and extremely knowledgeable. Don explained things well to both myself and my wife. He is a great representative for Vector Security.

The Customer Service today was so quick and very helpful. Would HIGHLY recommend. Was having some trouble with the doors locking and they quickly figured out the issue. We are in the middle of a Nor Easter and the customer service picked up instantly and then was able to troubleshoot and call me back with advice on how to fix the problem. Thank you!

Chose Vector because a friend of ours used them. I liked their system and was told how easy and they were to work with and the service was outstanding. Also liked the maintenance package. Interaction with staff was amazing. Installer was professional, super polite and knowledgeable. This was a new installation for a new home. The system is awesome and has a lot of features.

Great job with the installation by the technician. He did a great job with the installation and the demonstration of how to use the new system. I am very satisfied with all that was done. Excellent customer service. Thanks a lot.

Josh arrived promptly at the promised time, he also called 30 min prior to arriving. Josh was very nice and professional. He updated our system from a 2 Gig radio system to a 4 Gig system and he installed a new door lock with keypad. I was very please with his patience with me. He made me aware of the Vector App and helped me through the set up of the app. He also answered all my many questions and did not make me feel he was rushed at all. I really did appreciate that. He also took the time to make sure each of my less than 10 employees, knew how to use the new keypad lock and let each of them try it out before he left. Probably a couple of hours after he left my office, I had a few questions about some paperwork he left me. I texted him to ask him to call me back at his convenience as I had questions. He called me back almost immediately and answered my questions. Y'all need to hang onto him!

A Family members and it is a great to a peace of mind with a security systems. The system is really easy to use and it’s nice to have a around in the area we live in. I like the system that we have. It’s nice with use cell phones and open garage doors too.

The installation was quick, easy and very professional! All my questions were answered during install. Everything is going great and I appreciated the follow up call. We use the system every day and feel better having it in the house. We would recommend this to our friends!

I called Vector to have an experienced technician inspect each and every component of our security system to insure the integrity of each component and the reliability of the system. Our technician was excellent. He inspected each and every component, and being as our system has been installed for many years, he discovered two faulty smoke detectors in the basement, along with an old Carbon Monoxide detector and replaced them all free of charge! He was very knowledgeable, well mannered, pleasant and respectful.

Ben installed my alarm system 12 years ago. Kevin installed & was wonderful explaining the entire system. The automation & how everything works. Kevin took the time to show us the App and the website. Lighting, locks, garage doors, geo notification. Very cool. I would definitely recommend Vector Security. Great job!

My husband and I would like to thank your technician Ray who came to our home and installed our new alarm system. He was very polite and professional. He took the time to answer any questions or concerns that we may have had and ensured us that we would enjoy our new system and it is true that we do.

Curtis was very prompt when he arrived. Also very neat. He made every effort to make sure we understood the system before he left. We would have him back again. I would definitely refer Vector Security to anyone. Also purchasing more products thru them.

I have had Vector at other locations - very good experience. He explained the system and kept us updated on the new systems. Very nice system- kid and adult friendly. Looking forward to using our new system at our new home. Thanks for the help and the guidance with the system.

Ethan was awesome. Did a perfect install. Explained everything. Would recommend Ethan for all installs. Very professional and knowledgeable. I feel really good knowing my home is secure and my family is safe. The SkyBell doorbells are really nice. Thank you!

I would like to take the time to give a thank you to your technician, Ray, who came out to install the security system at my store today. He was professional, fast and well mannered. He took the time to explain to me how my system works and how to use the system with the app on my phone.

Vector was the alarm company offered by our community and we stayed with them. They always called us promptly when the alarm went off and if we were not available they contacted our alternate contact person right away. Whenever we had any issues and called them, we got through to their representatives right away and they were very knowledgeable and helpful, both in the technical support and billing. A couple of times that we needed a technician to come, they were able to send us one without much waiting time.

Bob the technician called me ahead of time to let me know when he was coming over and arrived on time. He was very personable and efficient and was able to get everything done. I am very pleased with the service I have received and will request Bob next time I need service.

The technician Ray that came to fix my security system did really well today. He was very polite and patient with reinstalling the app to my new phone and helping me get my doorbell camera back working properly. Thank you very much for your service.

My technician Ray, was extremely helpful in getting my security system working properly. He was kind and polite and took his time explaining how the system works. I am pleased with my service that this man provided for me and my family. Thank you.

The technician was very knowledgeable about the system. He was friendly and answered all questions asked. He was very helpful in helping me to understand how to use the remote and the alarm system. I would highly recommend this technician and Vector Security to anyone who needs a security system.

Josh was the best technician I’ve ever had. He was kind, polite, respectful and very patient. Had a great sense of humor. Very helpful in explaining the functions of the system and very knowledgeable of his job and assignment. Did not leave until all areas were functioning properly and able to fix the bugs in the system.

Vector security has been awesome to work with! I feel like I got a good deal compared to ADT. The installer did a great job and customer service has been great since I had to request documentation for my insurance.

Frank came to the house and discussed everything with us and set up the date with Curtis to come out and install. Everything went super smoothly. Install was fast and everything went well. I completely know and have the confidence to use my Vector Home Security System.

We chose Vector Security because of our past experience with Vector at our old home. It is a solid product with great customer service and sales representation. Our installation technician Bryant was very friendly and courteous. We had a follow up visit from Curtis who installed our doorbell security component; he was very efficient, friendly, and helpful. We would highly recommend Vector Security.

Excellent customer service! Rynesha was very helpful and sounds very experienced at her job. I hope that I do not need to call her, but if I do I know that I will be in great hands! This company does not disappoint!

Vector provides not only exceptional equipment and hardware/software including the app that allows me to monitor my properties, it provides first class, responsive, thoughtful service. We needed to have the transmitters upgraded to the next generation on three properties. Vector came, noted other items that required attention, and took the initiative to do the work and/or order additional equipment so we can continue to experience first class service. Can't ask for me than that.

We have been a customer since 2009. Whenever we call Billing regarding the various accounts we have, it is never helpful and always discouraging. They are incapable of resolving issues. They push their responsibility back onto the customer. After repeating the same question three ways, the billing representative could not explain how they have misapplied payments we have made toward other accounts that do not belong to us. She could not advise how they were going to correct the matter either.

The service from Vector Security was exceptional from beginning to end. I absolutely love my new system and the Vector Security app on my phone. William did an outstanding job with his work and showing me how to use. I greatly appreciate everything.

We‘ve had a Vector Security system for about nine years and wanted a system that didn’t require a landline. The installing technician, Josh ** is very professional and friendly and thoroughly explained our upgraded system. I’m very thankful we decided to upgrade after seeing all the features we now have available.

Smooth and easy process. Curtis did a great job. He was in and out, quick and explained everything. Tod also did a great job selling me my system. I would use them over again. I would tell anyone to use them. I have been using them for many years. The mobile app is great and very user friendly.

It was in the building, right now we would switch to another company in a heartbeat. 5 emails and no answer. Can't get anyone on the phone. Dial by name directory doesn't work. Again, completely out of touch. People don't have time to email multiple times, call and sit on hold or spend valuable time writing a long review.

Technician David today was very helpful and fast. Answered all my questions. I have been with Vector Security for a long time and I am very pleased with the service and staff. Thank you for all your help and keep my family safe.

Vector Security helped us get set up in our new house right away. They were super helpful and answered all of our questions. Mike, set us up quickly and worked with our schedule. He continues to go above and beyond to make sure everything is in working order. He made the experience that much better. Thanks Mike!

I contacted Vector a week ago regarding sensor bypass issue I've been having with my system. Called and scheduled appt for Monday 8-12...I had to call at 1230 because no one had showed up or called. I was then told tech was running a bit behind and that if it was ok he would still make it out but pushed window to 4pm. At 330 office called me and said they needed to reschedule. So I rescheduled for today Wed. From 12-4...At 4pm I had to call the office again...because no one had shown up. Office tells me she's going to check with the tech and call me right back...Well it is now 530pm and I have yet to hear back from her or the tech. Very rude and unprofessional. Never mind the fact that we have been sitting here paying for a service that no longer is functioning properly and I've wasted 2 whole days on them to fix the issue and they don't have the decency to return my call...

We have been with Vector Security for many years and we always have good things to say about our service. Chris came today to install our new panel, replace the batteries and install a doorbell camera. Over the many years we have been with Vector I always request Chris to take care of our system. I asked especially for him because he does such a good job, he answers all our questions when showing us how everything works, he is very nice and courteous and we feel very comfortable having him in our home. He cleans everything up before leaves and makes sure we are satisfied with his work. We have always had great experiences with Vector they respond very quickly and it is a pleasure to deal with their employees. We highly recommend them.

I have used Vector for a almost 3 years at my first location. When I purchased my new location I knew Vector would be my go to for security. They are always on time and very responsive to all my questions and needs. Tonii was awesome in setting up what I needed and Curtis was amazing in the installation process.

I had VS in Savannah. Needed to continue with my contract. My experience this time with installation was awesome. Arnaldo ** is an A+ installer. The young man is detail oriented and extremely helpful. An asset to the company!

My daughter had Vector Security and she recommended them to me. My experience with them has been great. The people that I talked to on the phone were wonderful. Excellent service. They are always quick to correct any faults that should happen. Tech was very thorough. I would highly recommend Vector Security to others.

I chose Vector because my dad has it and has had nothing but great experience with it. I was very happy with the entire experience from speaking with a sales rep to the installation. The only thing I would recommend is if it is a non emergent call to state that right off the bat, as Darren did today. I had someone call me from the monitor center because there was a maintenance issue with my choke detector but I couldn’t understand her voicemail because she was mumbling and all I hear was “fire emergency”. She also called my Emergency contact and she has as much trouble understanding her as I did. So if it is maintenance related, it would be nice to say that right away and clearly so the customer doesn’t have a heart attack at work!

Curtis came out today and installed three cameras and a doorbell and I was very satisfied with the work that was done. He explained the system to me and made sure all wires were concealed and looked great. I really appreciate the time he took today.

Nick, our tech man, was an amazing help! He was quick friendly and knowledgeable. He knew what was wrong immediately and replaced it fast. As well as being dispatched very quickly after called with a problem. Great company, great service! Thank you for all of your help.

Vector came highly recommended from family. So far I’m very pleased with everything. Bryant the tech that came to my house was very professional. He explained everything. Came and got me to show me what he was gonna do next. I highly recommend this service.

Vector has great customer care, always, polite and always efficient. I have been a customer now for about seventeen years. I was recommended by my Mom who had been a customer since the nineties. I would recommend Vector to anyone who wants a safe home.

I am definitely satisfied and pleased with Vector's service. I have been a loyal customer for over twenty years. Overall knowledge of the system by technicians Is very good. Unlike some other companies, technicians are on time and they call in route.

HOA at Robson Ranch-Denton set it up when my house was built in 2004. It is a comfort to have the security feature in my home. The battery replacement service is very much appreciated (and battery recycling service with Vector Security).

We love our Vector system. It is the best. You can do no better with the security of your home and family. The system is wonderful and the service is the best. They are always the nicest people that come out and fix any issue and address any soft spots in the defense.

I was recommended by a friend to Vector Security. Since I have been a customer the service from Vector Security has been great. Customer service representatives are very understanding and patient. Technicians are also understanding and patient. Technicians are also on time.

Jeremy was very professional. Great to work with. He answered all questions. All staff was very courteous and helpful. We would only like Jeremy to work on our system. He was great in getting what we needed done. I would recommend Vector to anyone and everyone.

Terrific service today from Mike **. I needed a new battery, cell upgrade, and general reboot. Mike was able to take care of the issues, and he is clearly knowledgable and I appreciated the way he walked me through issues so that I better understood some of the system issues and capabilities. He was able to take care of an issue with my contract with great professionalism. Many thanks.

I have been with Vector for twenty odd years. The technicians who have came to my house have been very professional, helpful and pleasant. Jeremy and Zach have answered questions I ask with the utmost clarity. I rate this company a great experience.

Vector took over previous security company. Lady that setup my appointment for a service call very professional. Service tech was also very professional. Would recommend this company to any of my friends and family.

I chose Vector Security because it's a hands on security system and not a do it yourself install. The sales representative told me how the system will work and what it need. The cost is very competitive. Plus my sister-in-law spoke very highly of Vector since she has been with them for years. They never fail to respond to a service call.

My family has been with Vector Security for over 20 years. They have protected our family home very well and are very prompt when things happen like my contractor accidentally cutting a wire when putting in a door threshold. TJ who is assigned to my area is excellent. He gives me choices and is always available when I need him. When I recently needed to switch names on the account Ellen ** was so helpful. She made the process easy and didn't make me go through a lot of unnecessary paperwork and verifications because the company maintains good data on your property. I would highly recommend Vector to anyone who wants a more personal experience with their security service.

I chose Vector two years ago because my daughter did. She does her reviews before going with a company. Since then I have had a great experience with them. Brendan was my tech, was on time, looked very professional, and wore his mask. Great job Brendan.

Very happy with Vector. Curtis was amazing, did a wonderful job. Would recommend vector security to friends and family. System is amazing. Would like to thank Curtis, toni for all their help with my security system. PLease call vector for your security needs.

I choose Vector Security because I thought they were the right fit for me. Service has been excellent and Vector has always been very accommodating. Whenever I call Vector, service has always been received quickly for any problem I have had.

Excellent service by Bob in finding and fixing our alarm problem. Bob found the problem and fixed it and replaced the battery. Fast, polite, professional service. We all ask for Bob again. WE RELY ON VECTOR’S SUPPORT AND FINE SERVICE.

I added a lot and Nick was wonderful and took a lot of time explaining the system and each step that he was doing. Nick done a fantastic job in installing all alarm and camera equipment. Very friendly, professional, and clean work. Overall, I am pleased with Vector Security, Nick, and services.

I was very pleased with the entire experience. Curtis was safe, patient, and thorough. He took his time explaining all of our options and making sure everything was installed perfectly. I would recommend him to anyone looking for a home security system.

I have truly enjoyed my service with Vector and would not change anything. Thanks for a job well done and great employees. We have a very intelligent service person whom you have sent us. I hope we will have him to come check our system every time.

Just received new installation of Vector Security today. Service Technician Anthony M. was brilliant! He was very knowledgeable, patient, and personable. He notified us prior to his prompt arrival. He provided a thorough explanation of security products and services offered. He demonstrated the proper use of equipment and continuously verified that we clearly understood. He patiently answered any questions we had, and delivered great service very efficiently.

We have used Vector for many years and had no problems. We are buying a new house and a security system comes with house so we are discontinuing our contract with you. Our contract should stop on February28th. We have given the new owners your contact info.

He came out on time. I was respectfully courteous. Bob was able to fix the issue, he replaced batteries in motion detectors. He also discussed with me about adding cameras to my system and what would be needed to complete the work. I will get back to Bob when I’m ready to install the cameras.

I am in Jefferson Ohio and I got a Vector security system. I may get a fire alarm system later down the road. This was a Referral from Lou ** and Autumn **. Everyone did a great job. The sales rep and the installer. Thanks so much. I appreciate it.

We chose Vector because we were not satisfied with 2 other home security systems we used in the past and wanted a company with a history of being reliable to protect our home. We had a new system installed and everything was easy from contacting them to get information and a quote to setting up the install. At the time we even got a free camera doorbell. The rep. who came out was awesome. He wore a N-95 mask and offered to put on shoe covers as well. He reviewed everything with us before and after the installation and placed our signs in the yard. We are very pleased.

Repeated alarms for motion (burglary). Vector staff reached out to make sure issue was resolved to my full satisfaction. Vector is worth having as the monitoring company. They are quick to respond to alarms and are dedicated to their consumers protection.

Nicholas was very informative and willing to answer all my questions. He was very helpful in training me on use. Felt very comfortable with his knowledge of the systems. Very polite. Thank you for sending him for the job. He’s a great people person.

Wonderful and understanding senior collector Lynn ** explained my first invoice clearly and was very patient and nice with me. A++++ customer service! Rene ** was also very easy to work with and resolved my issue very quickly! Thank you Rene!

I just want say thank you for the service. I am going to share your product and services with my friends and family. I am very satisfied with everything at my home and business. Mr Nick's professionalism was very impressive and he was definitely on time. Woke me up lol. Thank you Nick ** for blessing me with the installation here at my home and for the knowledge I gained today about my system. Be Blessed.

Installation and all was great. Billing and communication within company is horrific. I wanted to close account due to financial hardship and they would not. Now I have to pay for service not used and I just saw a charge for another year without my consent. I owe over $1000 for no service? I had told customer service that I could not pay and there are notes in system. Customer service is horrible. Do not sign up with this company.

Nick was great. He made sure I understood all function to my upgrade. He went over everything with me as well as the app on the phone. Nick was polite. He answer all my question with no problem. Overall I was satisfied with everything.

I have had the service for some years The technician was Very helpful. He was Very patient. He was Very polite. How was it glad that I got the individual that I spoke with. He took his time to make sure that I understood everything I needed to know to help me through the process. His patience was excellent.

Service Tech, "Jeremy" was personable, competent and promoted the professional ethics that Vector Security offers. Jeremy was well versed on reason for service call, identifying and updated equipment as needed. He validated that I was comfortable with updates and equipment ops. prior to leaving. Jeremy has a wonderful, upbeat positive attitude that clearly shows in his work performance. Very satisfied with Vector Security system and follow up service requests.

We chose Vector Security because they were already installed in the home when we bought it. Frank was so awesome to have around. Did a great job on getting us set up with the new system. Brendan was the installer, and showed up right on time. Brendan looked very professional and did a great job of installing.

We purchased a Vector Security system when we bought our house 18 years ago and we never regretted it. It’s fantastic company with a great professional team and service. We just upgraded our system and we’re still impressed with the entire Vector Security team, from its initial design to technical installation. We couldn’t be happier.

Wonderful experience with our installation. Our technician was extremely knowledgeable about our set up and confirmed all of his work to show me the set up was working. He walked me through the process of using our system and the app. I feel confident that my family is protected.

Nick showed up on time and was friendly. He answered any questions we had, and showed us how to set up and use the new panel. Nick was professional and completed our install neatly and professional as well. Overall, very pleased with Nick’s workmanship.

Tony was great setting up our appointments and very informative. Curtis set up our system with ease and was very informative also. He answered all of my questions. I am very happy with the service and will recommend Vector Security to others.

I chose Vector because I got quotes from ADT and liked Vector's prices a lot better. Frank was my sales rep, he was dressed to impress, and got me the products i wanted. Brendan arrived an hour early, and got the job done the right way fast. Was super professional, awesome first experience.

I chose Vector a long time ago because the sales rep who sold us the building recommended Vector. Frank sold us the extra sensors and was very professional. Brendan arrived at 8:00am on the dot, wore a mask (which is mandated), and was professional.

We are long time Vector customers and we are big fans. The service is exceptional; prompt, professional, courteous, respectful. We have always been comfortable allowing Vector personnel into our home. ALL service reps have been very good; Kevin ** is exceptional. The tech help over the phone is great. Monitoring center personnel are great. Thank you Vector. Keep up the good work.

Interaction with Frank was great. I really liked the in home demonstration of all the equipment. Steve and Curtis were the on site technicians. They did a great job. They were very knowledgeable and thorough with the installation. I was comfortable using the system after they left. I would definitely recommend their services.

We know Rick ** and Brian has Vector at his place of employment. The techs were very efficient and helpful. Everything was explained in detail. The entire experience was very pleasant. We feel very safe with your product and would recommend to friends and family.

I had bought a door lock for my mother's house to add to the system. My brother and I have tried for 3 weeks to get this installed, but NOBODY and I mean NOBODY has gotten back to us!!! I must say, this is the first time we have had a issue like this. It's to believe that can call a security company and not talk to somebody.

I have stayed with Vector for the past 5 years because of the good service, and no issues. Frank was awesome! Came out, walked us through what we were getting and was super professional. Brendan arrived right on time, HAD A MASK ON THE WHOLE TIME, and was super professional as well. Awesome job.

Everything ng was perfect from sales to service... Very professional.. Friendly.... We have been clients with Vector for thirty years. We will continue to upgrade our three businesses with Vector Security and cameras. We appreciate all of the new apps for our phones.

Service call was to replace security system battery and test. The security technician was Excellent, provided high quality service. The technician was very professional and courteous. The technician also followed safety and health protocols by wearing a mask at all times and social distancing while performing and checking the work.

We selected Vector as long time 27 year customers. Mike D assisted in guiding us originally and currently. Curtis and Nathan were most professional and kind as well as proficient. We look forward to another 27 years of wonderful service.

The Vector Security technicians were a pleasure to work with. Upgraded my system, double checked everything and gave me a tutorial on how to use the new system. I could not have asked for a better team to come into my home and assist me. Thank you!

Very timely and professional technician that came to upgrade my security system. He as very knowledgeable and courteous and I appreciate that. The new system is great and I absolutely love it. I appreciate everything thank you for great service.

Absolutely awesome experience with Vector Security. You guys came through with everything you said you would do and I appreciate everything. I would definitely recommend this company to anybody with security needs. You guys are great. Thank you so very much. Look forward to doing business going forward.

We decided to upgrade our existing system. We have been very satisfied with the previous system but wanted newer features. Our installer, Jim did a very fine job. He explained the upgrade process to us every step of the way. When he was finished installing the new system he took the time to provide a thorough explanation and set up the features we requested. The overall experience was super. Thank You!

Great job from start to finish. You guys took the time to show me how to use my new app and system and I appreciate that. Excellent customer service and very quick turnaround. Thank you so much for such professional service.

As a long-time customer of Vector Security, I requested an upgrade from the basic system. I'm completely satisfied with the technician/installer's work today. He was polite, efficient, and answered all of my questions. I was surprised to find features in this upgrade that I was not expecting, making it even more user-friendly than I thought it would be.

The installation went very well....I'm pleased with the service I received and Chris was pleasant and well knowledgeable of the product and he was on time and the installation didn't take long at all just a couple of hours.

Technician was courteous and very friendly. Excellent work and very knowledgeable. Really neat and helpful. Went over the panel in-depth and explained everything in detail. Marc ** the salesman was very friendly and helpful when setting up the work order. I would definitely pick Vector again over ADT.

Curtis arrived to our home on time. He has a great personality and was easy to work with. Curtis is extremely knowledgeable on the products and services that Vector offers. He also helped make the set up process easy. I highly recommend anyone who is in search of a security system to go through Vector.

We had ADT for years and decided to give Vector a try over 5 years ago and kept them since. Vector was also a better value. Frank was the sales rep that came to our home super nice, and professional. Brendan arrived on time, wore a mask, and got the job done right. Looked very professional, met expectations.