Vector Security Reviews

Everyone that has helped us has been great. Toni, our salesperson was very helpful. Curtis our installer was fast, professional and very friendly. We are very happy with our service and the install. Thank you for all your help! We will be sending all of our family and friends your way.

Kevin was very professional, friendly and made the process a smooth upgrade. I would definitely refer Kevin to anyone. However, I was not very happy with the salesperson Ben. He was very unorganized, condescending and I was unhappy having to work with him.

I love my Vector Security system at my home. The security system is affordable, and effective. I love the way I can arm and disarm my security system from cellphone while away from home. The sales rep was nice, and the installation rep was nice as well. I recommend vector security system to friends, family, and coworkers. This is definitely one of the best security systems out here.

I have been a long term customer with Vector. Their system is complete and their service rep, Chris, is top notch. He is very efficient, polite and thorough. We can go elsewhere and pay less but Chris knows our system and explains everything to us.

They are quick, efficient, good customer service and customer oriented service. I had a really good experience with Bob, he has good knowledge of the security system and he understand your needs and help you accordingly. Also explain you the aspect of the security system you want to get installed.

Selected Vector Security as we use at other office building located in area and are completely satisfied. Installation person was nice, personable and friendly. He explained in detail the system and features. Spent time to personally to go over app and setup features.

We have wonderful service with Vector and we couldn’t be happier with the service we receive from the great people at vector and you can’t get people any better than the wonderful ones at vector. They treat you and your family like you are family.

In the past couple months I have contacted various departments of Vector to get an alarm certificate for my insurance company to no avail. Three of the 6 contacts were to Dee Dee in Ft Lauderdale. I spoke to her once and she assured me I would get one emailed right away. Twice I left her a voicemail.....nothing. This is what I call nonexistent customer service. I'm ready to change companies.

Horrendous service due to lack of service people. The fire alarm was removed from our house and we waited over 2 weeks to finally get someone to replace it. The service representative was wonderful, her name was Mars, that rectified the situation. She needs to be recognized! Rethinking if I’ll stay with Vector. Awful service.

My home alarm system went off at 2:00 am screaming FIRE FIRE FIRE! It all went downhill from there. Vector was a terrible partner that night and has not called me to resolve it yet. Very dissatisfied.

Please cancel my account. My reason for cancellation is a private matter. Your monitoring service exceeded my expectations and gave us a secure feeling. The only thing I would add would be an open garage door indicator after a time that could be set by the user. Thanks for your help.

We feel very good about our Vector. Last visit (about 2 years ago) our local rep said I was NOT to be on a ladder changing batteries. He said he would send somebody to do that for me. It did not happen. I am now 83 and agree with him that ladders and I do not work well together. SO, I need help. ALSO you told me my equipment needed to be upgraded for the new cell phone hookup. My message said to reply and somebody would contact me. Has not happened. I am counting on Vector to keep us protected. I can be reached at **.

Not happy with Vector. I had the RING and was referred to you. The camera I have now does not capture everything even if someone is in front of my house. I don't like it and very disappointed in this product.

We have been customers for over 20 years. Just had new windows in so had to have the window security replaced. Guy came and did what we asked and we paid with a credit card before he left and have a receipt that says paid in full. Now I have received 2 bills from you and called and the recording said leave a message and I get a call back. Three hours later no call back. Not happy.

Thought It was a good deal over 5 years ago. Greenville SC office closed down, over two years ago and found to have moved several times before during my enrollment. No notifications. No Change of Address and your internet listings are were still up as no other offices outside of Columbia SC. No Contact of any kind. Requested; close of account, two months ago was sent an e-mail to do so. Made three attempts to get it that sent back right. Hoping it would make it. Nothing has happened and no replies. Hope this answers your question if I'm satisfied.

I have not been able to adjust the air conditioning temperature on my app for the last month. I have called many times & the problem has not been solved. About one month ago I paid to have my system upgraded.

Our original doorbell camera (installed Dec 2020) went out couple months ago. Local branch said it would be two weeks before tech appointment. Came in one week and replaced doorbell camera. Went out again when we changed our network password. Tried online repair three times. Called office and told two more weeks for tech appointment. Seems like they need more help.

Right from the start got bad info from salesman on motion sensors. I tall guy didn't put camera where I asked. He put it where he wanted it and took hours to do so. Had to have camera reinstalled and all of the sudden after 3 1/2 months started working as it should from the beginning. Geneva office never answers phone and has returned 1 phone call in 4 months. Not how to do business.

1. Two weeks ago we have an error with a zone and the first appointment we could get was 8/5.

We love our Vector system. It is the best out there and they have the best people that you can trust and are always so nice and treat you like a family and you can not ask for anything better than that.

Excellent responsive service with quick referral to a specialist, to scheduling the site survey on the 4th of July, to an expeditious price quote. We are Vector customers and we look forward to continued future business to improve our church's security posture.

I was looking for a Security System and a young man came to my door. After promising the Moon and the Stars, REP (That’s her name) AND HER COLLEAGUES are nothing but liars. They don’t keep their word and nothing get installed or repaired properly. Once my contract is up, I’m done.. have never ever had a such a bad security outfit until REP and her crew. The most unprofessional bunch of people.

Kevin arrived at scheduled time for install. Very friendly and professional. He performed a very complicated job in a timely manner. Always willing to answer our questions. He took time and gave a very informative tour through the Vector web page and was very helpful in setting up the app, and demonstrating how they both worked. Kevin rates a 10 star plus!

Vector Security is a wonderful company. Always prompt to provide great customer care. I had questions about my updated home security system and all my questions and concerns was addressed. I requested a manual of my new device and this information was emailed to me promptly. I will recommend anyone to Vector Security. They are definitely the best!!!

Vector has the best reputation. Kevin came and did the installation. He was incredible. He was very conscientious and very proficient. He was a very good communicator and explained things very well. I would highly recommend Vector and especially Kevin.

Price was beat in the market and reviews were in the top 3-5. I had to pay for moving a Camera after initial installation. I was told by the borrowed Richmond installers that I could move it if I didn’t feel it covered enough area. It created a big blind spot. After several request using the system I finally just called direct for service and my Regular Tech came out. I had to move another camera also in the interior. I thought I could get this done free too at first. I ended up paying for some but not all of it. I also have other complaints that are minor but quite a few. I’m still waiting to have my glass breakage sensor adjusted or moved. Each time I’ve had a false alarm when leaving and the door slams it goes off.

I chose Vector because I used them at my old house for many years. When we moved into a new house 18 months ago, we had a new Vector system installed (with newer tech panel and equipment). Since then, problems with the equipment occur almost monthly. We’ve had all of our door sensors and a few of the window sensors replaced. The doorbell camera (which has required several service calls) still does not work consistently. Now, the smoke detectors and a door sensor (which was already replaced) are malfunctioning (our fire alarm even activated at 4am).

We are long term clients and really like the service and features of both Vector and their Alarm app. These upgrade went off without a hitch today with your techs. I will recommend you. Panels were installed and I was trained. The app was updated and all locations attached.

Chose Vector for more peace of mind at home. Mr. ** was very friendly and even interacted with my 1 year old. Everything was super simple and he explained how to use the new system well. Overall it was an easy situation.

Awesome experience from start (Jennie **) to finish. (Curtis ** & Philip D.) Very friendly, professional and neat! Would absolutely recommend this company to friends and family. I have had Vector for many years and feel much better with the upgrade that I just did.

We have had this security system since 1988 and have kept it through different companies. Westec was first. We loved the FM antenna in case phone line was cut but unfortunately they stopped that service. Like knowing we had glass protection on a huge sunroom if someone broke the glass to get in. We were broken into 2 times which made us get system in the first place.

Added external security cameras to our system. Curtis, the installer, was excellent. He was courteous, professional and clean. He respected our property. Curtis made sure that we understood the camera functions after professionally guiding us through the computer install process.

Had multiple devices and wasn’t sure which battery was low. Turns out Devon identified two non working devices, removed them and then replaced battery which was low. He also patiently showed us how to bypass a window when we use our window unit air conditioner.

Highly recommend Bob! Had an issue after a storm a couple of weeks ago. He was On time (early actually!) knowledgeable, professional and kind. He knew his stuff and walked me through what to do should this happen again. Well done!

You are my service provider. I had service today. very good service I might add. Service technician was very nice, neat and polite, answered all questions regarding system. I have been very happy with my system and service throughout the years. Thank you Vector

I had to replace my router and the customer service technical rep walked me through reconnecting my driveway camera myself over the phone because the service reps were already booked for home visits for the next week. The technical rep was very patient with me and it took over an hour for her to talk me through it but we got it done. She was very nice and I appreciate her help!

I’m not very great at leaving reviews or comments but it’s warranted. Welcome a bit of Peace of mind. Polite, respectful, and efficient. Everyone I worked with was fantastic. It isn’t easy with an old house but they made the setup a breeze.

My Technician, David is amazing, he quickly identified my issues and correct them immediately. David also check how well my overall system is currently operating and my recommendations to best fit my needs. I’m very pleased with David knowledge and his willingness to resolve my concerns.

A big thank you to Rita and Curtis today for getting our system updated right before vacation! We can't thank you enough! Both Rita and Curtis were very professional but more importantly they were problem solvers! Rita did everything to take care of us and she genuinely cares. Curtis he worked after hours to address all of our needs. He went above and beyond to make sure everything was perfect. Thank you!

I was a customer for over 5 years and when I decided to stop service they still continue to charge my card. I was no longer in a contract and they continue to steal my money for 4 months after discontinuing my services.

I have been using Vector for years and absolutely love their service. It is very reliable and has helped keep my family safe. Kevin did a great job with the enhancements to the system. He was very professional and reliable. I would recommend Vector to anybody.

Our system needed a 4G update. Technician was on time, quick, and friendly. Our shed door also needed a sensor adjustment. He also replaced the batteries in our sensors. Overall very happy with the experience. Would recommend to friends and family.

Kevin was very helpful today explaining how to turn off chimes, changed our motion detectors. Very happy with the company. The girl in the office helped with turning the keypad lights down. They Scheduled and had it fixed within the week. Kevin is very friendly and approachable.

I just love my service from Vector. They just have the nicest people that do everything they can to help you with any issue we have and do everything they can to help make the system work to be the best it can for you and your needs.

They showed up at my door offering service that wouldn’t require me to sign up for a long term contract. That was false. But you don’t find that out until you move away or need to cancel. They installed equipment that broke my doorbell which they never fixed even after several visits. All of their door alarms fell off the doors or broke, so I never actually had security. They never fixed it even after several visits. And then I move away and call to cancel and now suddenly have to pay the full remaining balance of the contract that they lied to me about. So I’m out $2500 and they wouldn’t even take their own janky equipment back. If you see them at your door, shut it, lock it, and call ADT!!

The person who I spoke to were Taylor and Andrew **. I would highly recommend Vector Security. I have been with them close to four years. They are always professional, take their time to explain things thoroughly and I wouldn't choose another company. I am glad I'm part of their establishment. Thank you so much to the whole Vector team.

When I cancelled my landline, Vector charged me $100 to install a piece in my system so it would call by cell service. I called the office to report this several times and today was the last time. They said the soonest they could get out to find out what the problem is would be in August - over 2 weeks. I told the person they could refund my $100, remove the piece and cut off my service. He said he would transfer me to the dept that handled cancellations. There was no one available.

The technician was very professional and was also polite. I would highly recommend Vector Security to anyone in the market for an alarm system. The technician came when he said he was coming. The people that I talked to on the phone were very polite as well. Thank you for the great service!!!

I chose Vector Security due to many word-of-mouth good results. My interactions with vector security was great. Very knowledgeable and very helpful. They answered all the questions that I had. I will recommend them to friends and family due to my pleasant experience.

Andrew was very helpful with unlocking our account, setting up another device, and sending our secure code. He verified all the information and was very patient with the call. I would very much recommend Vector security for the speed of resolution.

Excellent installation and service. Job looks neat and clean. Great!! Nick work hard to install the lock but hole for lock was too small so he had to replace the old lock. Nick was careful and looked out for the owner’s property. Owner will contact locksmith to expand the hole for the lock and looks forward to working again with Nick.

My experience with Vector Security has been excellent. Great customer service, installation and responsiveness. I highly recommend Vector for your security needs. The keypads and camera system works great. The phone app and notices, it provides, are terrific. The graphics are very clear.

I just wanted to say that Nick and Ethan did a great job setting up my system and did it in a timely manner as well! They were both on time, thorough, and professional! I will recommend Vector to anyone who asks and friends and family as well. Thank you again!

Tonii explained how easy to update the system. The tech who came was not only professional but had extreme knowledge of how to update the system and clearly explain how to use the system. He represents your company extremely well! We would request Curt for any future security needs!

The technician A.J. was extremely efficient and personable. He answered all of my questions and fixed all of our issues in an amazingly timely way. I would highly recommend A.J. and Vector Security to anyone that needs this type of service.

At the time Vector had a contract with my community. In the beginning I could access my cell phone for monitoring my cameras. Sometime later, I could not get images on my phone. After 2 servicemen tried and failed, I gave up and used the monitor in my house only.

I'm a new hire. So far the new hire process has been great. The employees are very friendly and informative. Art ** is my supervisor and has been able to answer all of my questions. I am impressed with the office. The office is very neat, clean and organized.

Jennie and the Techs were very proficient and made the whole process very simple to understand. Curtis went step by step through the computer and cell phone and explained everything that I would need access to. I would definitely recommend any of these individuals.

Very pleased with the resolution to the problem. Thank you. Timing was perfect and I couldn't be happier with Vector Security! I have been with the company for many, many years and we have no complaints. I will be referring you to other customers in the future.

Everything went very well with the new replacement of our alarm system. AJ was very professional and explained everything really well. He is a very pleasant and knowledgeable technician and also did an excellent job with clean up afterwards. He arrived in a timely manner and identified himself and showed his badge.

Zach was cool, informative, friendly and respectful of my home. I would recommend this service to anyone. Thank you Zach. Zach Loves cats as well. I feel much better having a security system in this day and age to protect my family from weather and intruders.

Frank was wonderful in helping us understand why Vector is just as excellent a most commonly known security system providers. Headquartered in PA, they are constantly monitoring and protecting your home. Curtis installed our system and he was so kind and patient with explaining all the new features, highlighting how beneficial the cameras are for safety.

I have left multiple messages for 1 week asking someone to call me to cancel my subscription. At this point I'm going to just contest the bill on my credit card bill. I'm sure someone will call me back then....

Tech came to replace a battery and resolve an issue with arming security from the app. He came less than 24 hours after I called for service. He phoned when he was on the way. He was extremely knowledgeable regarding our system. He installed the battery and made a change to the programming on the system. He worked quickly, but took time to answer my questions. I was very pleased with the service.

Extremely fast service and timely response to get my system updated. Your technician William did a very great job with everything and he came early. I am very happy with the service that I’ve had for years. Thank you so very much for peace of mind. I appreciate it.

I have called and left messages about my phone app. Cannot pick up anything or even log onto app. I have lived here since March of 2019 and signed up. Have alarm system in place and works fine. I have tried several times. Deaf ears. If you don't want to help me, there are other companies that want my business.

Eli was top shelf - knew his stuff, took his time, explained everything perfectly. Our system was extremely complicated and large - the installation took two days to complete. Job was thorough and complete. He was very attentive and even cleaned up perfectly. Excellent professional job. He even stayed late though there was an impending storm coming. The system itself is clearly laid out and is easy to use and learn.

I've Vector Security for over 20yrs, and I've the maintenance plan. My issue takes over 3 weeks to be resolved. For instance, my key ring (which is the only way for me to set my alarm) is over 20 years old and not working. I called to get a new one and I was told I need to wait 3 weeks. So for 3 weeks I have this expensive monitoring system that is useless. I cannot turn it on when I go out, as your guys decided to set it up the system in my basement. May be I should provide me with SimpliSafe phone number.

Very disappointed - monitoring fee went from $23 to $46 a month. I will go with another company. Also two neighbors have same service and they will be cancelling also - I expect fee would go up a few dollars - not double!!

Everything went smooth, such a specialized and professional installation. From the time I contacted by Jennie to the time she and Curtis came on the day of installation. Very professional and pleasant, they made everything look and feel so easy. AWESOME customer service overall. Thank you!!!!

I would like to thank your technician, Ray, for the amazing job he did with installing my security system. He was kind, polite and professional. He was very knowledgeable with the system he installed and took the time to teach me how my alarm system works. Thank you Ray so much for your service. I greatly appreciate it.

Vector security was the device when I bought the home. I have stayed with vector for their excellent and dependable service team. Frank was very knowledgeable on my system and gave me options on upgrades and installation. Great experience! Vector rates are also competitive and reasonable.

Thank you for the tremendously kind and thoughtful service. I really appreciated the careful explanation of how to use the alarm. I’ll recommend Vector to my friends. Wishing you a wonderful day! And thank you again for all of your help.

Tonii was sales representative for this system and I was very pleased with her presentation and how she described the particulars to me. My Installation technician is Curtis and also, very pleased with his explanation of the iPhone app and the Security pad. I look forward to learning his instructions.

I chose Vector because it appeared to be a reputable company. I had a incident where a sensor fell off the window and set off the alarm. Vector did not respond for at least 5 minutes after the alarm was set off. When I complained to Vector management, I was told they were busy and had gotten to me as soon as they could. This was around 2:00 AM. This is not satisfactory, I could have been killed by an intruder and they wouldn't have cared. I am currently waiting until my time agreement is up and I am certainly going to be looking for a new security service.

Already have their system installed in my home and the batteries in the smoke detectors needed to be replaced. Tech called to tell me he would be here in 10 minutes. He showed up on time and went to work. He was very customer friendly.

Everyone was great. Dave is knowledgeable with how the system works. Jim was quick at upgrading our system and installing the outdoor camera. Very efficient! My system zones are very descriptive so I know exactly where in my house a door or window is open. Overall a great experience.

My technician for the install was fantastic. Great experience. Found not have been a better experience. Would highly recommend him and Vector again. Very smooth process. Will be recommending to others in the neighborhood. After 20 years as a vector customer I wasn’t really surprised but always nice to have a great experience and result.

Contractor recommendation for new build. System upgraded after 25 years with new technology. Installer Curtis did a great job - was very professional and knowledgeable about both old system and new. Made recommendations for additional devices that I am considering. Was a bit disappointed that I was not kept up to date on timing of services. Otherwise, great support.

Today you sent a technician by the name of Tyler ** whom provided excellent services as well as showing the utmost respect for my home and family. He was eager to answer all of our questions and proactive with guiding us to the proper areas for additional services. Tyler took his time and was clear with explanations of his work. Keep up the good work!!!!

My husband and I were introduced to Vector at a Home Show and was very impressed. We had been wanting an alarm system for quite some time and we’re sold on their offer. We will now have a peace of mind when we’re not home. We own a motorhome and when it’s not in the driveway, it’s a sure sign we’re not home. Steve who came to install the system was extremely friendly and went above and beyond to help us and explain the system. He is very professional. Steve is definitely an asset to the company.

A basic Vector system had been installed in my new home. After some research on Vector and discussion with their local representative we decided to add upgrades to the system. Very pleased with the professionalism of everyone at Vector. The Technician that came to turn on the system and install our upgrades was very polite - early - clean/neat and considerate and most of all very detailed with training for us. Excellent and user friendly we are extremely satisfied with Vector Security.

Installation of an upgrade panel required by Vector Security. Installation went well with full explanation by Dexter on how to work the the new panel. Dexter called ahead to let us know when he would arrive. He also changed the batteries. It had not been done for 5 years and checked the system for us.

Because Jen called me and was very helpful with my needs and Scot and Curtis were on time and very informative regarding the system AND SYSTEM seems very easy to use. Curtis put the garage door on the app which is great.

Great experience from the beginning with Toni to Curtis with the install. Great instruction on the use and getting us set up with the app on our cell phones. Gave us more information on the doorbell and possible cameras for the front of the house.

Tierra ** did an awesome job explaining why I received two invoices and how to process them. She also arranged for a technician to correct some lingering installation problems and for testing to mitigate the $200 fine. Hats off to Tierra!

Friend recommended the system and Vector came highly recommended. Installation was done very professionally and friendly. The system is easy to use and top grade equipment. The instructions to operate the system would explain to us very clearly and they did not leave until we fully understood the system and how it worked. We highly recommend vector security for your next security system.

I was scammed by a someone pretending to be Vector Security and unknowingly changed services. Vector stepped in almost immediately to let me know something was wrong. With an extremely short notice, Vector was able to come right out and fix me right up. Ray was extremely professional and knowledgeable. He performed a quick and satisfactory service. Thank you guys for looking out. I really appreciate it.

Great customer service and very timely response to get my system upgraded today. Very satisfied with the professionalism shown by the technician that came today to install my system. Absolutely wonderful experience and I really appreciate everything. Five star experience. Thank you.

The technician Bob was very professional and courteous. He called when he was on his way and arrived when he said he would. He was dressed very nicely and greeted me with a smile. He asked me what the issues we were having and after I explained them he was able to fix everything and put in a new detector in a better location. Bob also offered additional advice to add additional equipment, I will be discussing later with my wife. I really appreciate Vector Security and the technicians they send to do our work, they are always courteous and very professional.

I reported two issues on 20 June 2021 which require a service technician. The appointment was scheduled for 19 July 2021! Really? I have to wait a month for someone from Vector to show up. That is ridiculous. I've been a Vector customer for several years, and the quality of service has been trending downward. Maybe it's time to deactivate the service and move on.

Very easy system to use and so user friendly. I am very satisfied with the work that was done by William. Very knowledgeable and quick with the installation that was done. I appreciate the fast turnaround and quality system. Thank you.

I love my service with Vector. It is the best and they just have the greatest people working for them. The technicians that come out are always the nicest people and take care of the system so it is working at its best. You can’t ask for better.

Absolutely outstanding job by Vector today installing my new security system and my cameras. I am so excited about the app on my phone and very satisfied with the customer service experience. Thank you very much for all you guys do.

The sales person was very responsive and seemed to have great knowledge on my needs. The people that completed the installation were timely and very professional giving me greater confidence that I had made the right choice over the other three companies I considered.

Mary ** did a great job explaining the new service and how it worked. I would recommend triple a security service to friends and family after working with Mary. She did a nice job. She covered all the critical bases on the system. Thank you Gray.

The person who came out and updated my system did an excellent job. They explained everything clearly to me and checked all of the devices in the house. They helped me install the application I needed on my cell phone and demonstrated how to control all aspects of the alarm system.

I just had my new security system installed by Vector Security. Jennie did a great job helping get everything set up. Then Curtis and Scott came to install the new security system. They did a great job and helped me learn how to use the system. I am very very happy with vector security.

The tech was great and he was on time. And he was very polite and he was very thorough. And he explained everything completely and he cleaned everything up when he was done. And he did not mind that we have a dog and understood that we need to protect her ears when alarm was being set off.

Vector Security absolutely came through with a new system that I love. It’s very easy to use and it looks great. I am very pleased with the customer service experience from the initial phone call to the installation. Great stuff!!!

I am very pleased with Vector Security and the technician, A.J. was very competent and went above and beyond to fix the problems that I was having and did extra things to prevent problems in the future. Not only did he fix the problem, but he checked my smoke alarm to make sure it was working fine and answered all the questions I asked. He did not rush doing the work, and made sure that everything was done correctly.

I spoke with Renee ** who is amazing...one of the best customer service people I have ever dealt with. She is knowledgeable, concerned, and just great!! I would like her personally commended. I had a problem with my phone line not being properly set-up. She instantly knew what to do. In addition, she is a kind and considerate person who resolved my issue immediately. Please respond.

Toni is an excellent salesperson and she is very courteous and thorough. Curtis is a very pleasant, neat and professional installer. I look forward to a long healthy relationship w/ your company. All of the work completed by Curtis looks great. I will be happy to refer family and friends.

This is a wonderful system that was installed by Vector Security today. William your technician came out early and did a great job with the installation. I am very pleased with everything that was done from start to finish. Thank you very much.

The upgrade was not what I expected and they immediately came up with a solution and implement it. I feel like it has a delay reaction when any of my doors are open. I did not call them back but maybe I’ll. I’m not sure of the branch.

I chose Vector because they are BNI members. I am impressed with Curtis **. He is so knowledgeable and thorough. He took the time to explain everything to me and made sure I knew how to operate the new system. I am in love with the new technology. My old system was about 15yrs old and WOW this is awesome.

Nick was very polite and courteous. He done a great great job installing my alarm system! Nick’s work was clean and professional. He has a great attitude and friendly personality and he’s a people’s person as well. Very pleased with Nick all around and Vector Security!

Service is always professional, staff very friendly and courteous and price won't break the bank! AJ the installer was patient in explaining and making sure we as not so technologically inclined were comfortable and knowledgeable with how to operate. Have been with Vector for a number of years and have always been pleased with their service! Would definitely recommend them to look over any and all our and our families assets.

The previous owner used Vector so we stayed with Vector. Vector consistently contacted us within minutes if they detected a breach. They were prompt and professional.. Installation was already completed when we moved into the home. We have been a customer for 14 years. We're moving into a facility that has their own security so we will no longer be able to use Vector.

My sister had same company. She had the same service. Never had a problem. Only reason I disconnected service because it’s not required. However I will reconnect with Vector if I need an alarm in the near future. Very good people and great company.

This was a builder installed system in 2003. We have lived here continuously since 2003 and enjoyed the peace of mind this hard wired-5G hybrid, monitored system have provided us. The employees are always polite, helpful (including my call of Friday, June 11, 2021). Problem resolved. Sorry I missed your name.

Been customer for over 10 years. Mike the installer was very professional and had time to explain new system. The office staff was disorganized, gave wrong appointment times, did not call, I had to call them. It took a month to get the new system installed after it was disconnected on May 6... we were installing new doors.

I was a former customer of Vector Security when I lived in PA before moving to FL. The service from the branch in PA was why when my contract with the company that serviced the monitoring of my security system when I moved to Florida was finished made it an easy choice to go back to Vector because of the great service I received in PA. Well what a difference different divisions are run. First of all trying to reach their customer service is a nightmare, no one is ever available and if you leave a message no on ever returns calls. Secondly, back in PA my system was tested by one of their technicians once a year at my house as part of my service agreement, free of charge, when I talked to the salesperson who I signed the 3 year agreement with I asked if they also did in home annual service tests of the systems and he assured me that they did and not once did I get a phone call to have my system tested.

Horrible company. Save yourself money and time but just going with Ring. Their customer service is the worst, they schedule appointments and don’t come. They tell you a manager will call you back and they don’t. I’ve only had their system for a year and have had multiple issues. I’m currently trying to get out of my contract but can’t get anyone to call me back. I have filed a complaint with the BBB and saw other similar complaints. THE WORST COMPANY!!! DON'T DO IT!

Nick showed up in a timely manner. Explained all the work on his order and explained how everything was gonna be installed thoroughly and clearly. Very impressed with his customer service oriented attitude and professionalism. Nick’s work was clean and neat. Very good technician and great attitude for his work and his customers.

We have had Vector Security for several years. We signed up with Vector because of their background, very nice employees and the price. If you are interested in home Security this is the company to put on the top of your list. I do not plan to ever have another security system besides Vector.

My husband has Vector for his business and my sister and brother in law also have Vector for their home. Jenny and Curtis were great with the information and installation process. I will recommend them and Vector to family and friends. Jenny cleaned my windows in my open floor space. Lol. Curtis showed me the ease of use of the system and answered all of my questions.

Thank you to Vector Security for coming out and installing my new doorbell camera for my security alarm. I’m am very pleased with how easy it is to use and how great it looks. I really appreciate everything. Thank you.

All went well, happy with service tech. Everything was checked thoroughly. Doorbell was not working properly upon visit. Now working as it should. Everything was explained to us. Tech stated if the problem came back, there would be a revisit.

Everything went great! Curtis was prompt and efficient. The scheduling process was also prompt and efficient and the reps were very friendly. I would recommend Vector to my family and friends. We have had their service at several of our residences and are very happy.

I chose Vector probably 20 years ago or more because a neighbor had a recent break in. They were recommended for me. I've had it a long time and haven't had many problems. Today, my technician showed up on time and was very knowledgeable and respectful to me. He installed new window sensors and a fire alarm. I would recommend this system to others. As I said before, the technician was very knowledgeable, polite and respectful.

Mr. David ** was very helpful and knowledgeable when asked questions and was very courteous and friendly person. He took his time and came up with solutions that I hope will fix my problem. I would recommend him to anyone. Thank you! Cidney **

I have been trying to cancel my account for 2 months without any success and I was charged again this month. Please reply. The customer service rep was not helpful and I am not satisfied with the service and don't appreciate being charged after requesting to cancel. Is it supposed to be this hard to cancel?

Nick showed up and done a great job in installing my alarm system and cameras at my home today. He installed my alarm system at my Shop, so I am very familiar with his work. Very neat and clean. Nick took his time in installing everything, cleaned behind himself, and was patient in explaining my system and answering any questions we have. Overall, very satisfied with Nick and Vector security.

Extremely professional and courteous. Made sure to do their best to hide any wires and make the appearance as best as possible. Very friendly and a joy to speak with. Put me at ease and did a great job explaining the features of the system.

I called to ask a question about the monthly billing and Andres explained the situation and also asked if a copy of the March, 2021 fire alarm inspection was needed. I said yes, and he e-mailed it to me in about two minutes. Andres represents Vector Security quite well.

Frank explained needed upgrades to our system after renovations in our home. Vector office managed to expedite our install. Curtis arrived promptly and worked efficiently. He clearly explained how all the new items worked and helped set up everything according to my wishes. Curtis is very professional and personable.

Curtis and Rick are awesome! Both are super friendly and knowledgeable! We are happy Vector customers!!! Thanks guys!!! I would definitely refer other family and friends to Vector Security. Long time customers and would definitely use again if we ever move again.

He came to replace a battery but also said I needed to replace the radio card and upgrade to 4g. I was surprised by this since the card was $300. He then said if I signed a 3 year contract he could reduce the price. I am not upset with him but felt Like I had no choice but to renew

We have used Vector for over four years, including at our last move to Flagler Beach from Palm Coast, FL. Their service, updated equipment, and response was always spot-on. Great Security Company. Too bad they do not have operations in Derby, KS where we moved to.

Kevin was very helpful and professional. He spent time to make sure everything was working properly, despite my house being an older home. Kevin also was very patient to make sure I understood how to fully use the app. He went above and beyond to make sure our security system/cameras were all positioned properly and working 100 percent.

I’ve had Vector Security for many years. I’ve always appreciated the security system. Their prompt response to any security situation is much appreciated. Dexter was an excellent employee. He showed and explained the new system updates to me very well. Helped me understand how to change my password and showed me all the new features.

I chose Vector for the installation being free. Unfortunately this has a 3 year contract. Technically this company and the installer were unable to use my preferred email. I had a certification letter that took time and money to delete from my business computer. In order to get my own information or change things - I had to put it in writing via United States Post Office with original signature. There are many variables and better security services that I have used. Stuck here for many months about 24 months. I prefer Simply Safe alarm system. Will return to that once out of this contract or review in 2023.

Doorbell is not working right. Cameras always losing signal. Sensors sometimes works. Door protector is broken for been pull so many times to fix the sensor. They told that if I have another problem they just gonna take everything off and cancel the contract. Well now they don't even answer the phone.

He was very courteous and helpful showing how to use the system. We now have a little peace of mind with safety. Also Mark was also helpful getting us the system we needed. I would recommend to my friends. I am already using the app and very very comfortable using it.

Mr. ** done an awesome job in installing my alarm and camera systems and explained how everything worked superbly! Very great attitude regarding his customer service and people skills. He done clean work, worked efficiently in getting everything done and just overall, Nick was a pleasure to be around and was down to earth as a human being. Hope Vector Security value him and his hard work and dedication in providing great customer service.

My last visit from a technician was the worst. It was scheduled between 1 & 4. I was panicking that there was no one coming to replace my thermostat. Prior to this visit the technician suggested that I have an electrician come out because clearly the thermostat wasn’t the issue. I followed his suggestion and paid an electrician to come out who removed the thermostat from the wall and made my heating system work. When the thermostat was replaced I got nothing, I called Vector back for them to come back out. The technician came back out to replace the thermostat time frame between 1 & 4. It was 3:30 and I had heard nothing. I work nights and was worried that I had missed them, falling asleep.

Vector was a great provider; especially helpful was customer service agent Metty **. When we had a small issue, Metty responded promptly, with precision and good humor. In an era when customer service does not exist, Vector is indeed lucky to have someone of Metty’s abilities in their Jacksonville office. Good work and cheers!

Security cameras does not work, they say it's my internet service it will work for maybe a hour then it's gone again. They reset it all time. I have great customer service with ya I just don't believe it is right that I got the security system and it don't work. They have done nothing to fix it.

Customer service is good, but... We test our alarm every month. Sometimes we have to explain to the customer service agent how to check the alarm. You need to train them on the desk to know what to do. Also, want to change sensors for newly installed windows but your price is outrageous. Should make some allowances for long term customers.

I have been a customer of Vector Security for over 10 years and it has been a pleasure since day 1. I have never had any major issues with my system and customer service has always been great. I love the new alarm that was put in and I feel more secure now than ever.

We signed. Long term contract that finally ends in January 2022. We could not be more excited to switch back to a different provider. The service is awful! The service reps can’t answer basic questions. We moved our system from SC to FL.. Every step of the way it was a joke. We would get daily calls that our system was showing error codes. We had to explain “yes...YOU disconnected it and reconnecting in another state...it’s not hooked up currently.” Panel was never hooked up correctly in FL. I have an outlook reminder to call in January to end the service.

I had just purchased a home in Texas right before the start of the pandemic. Part of the home buying experience was a concierge service which assisted us in getting all of our services connected, one of which was security/alarm services. I had been with Brinks for well over 25 years at my last residence with no issues. We took the recommendation for Vector Security and have regretted it ever since. Monthly cost is 30 bucks more than I was paying for Brinks and the contract locks you in for 5 years with a substantial penalty if you cancel early. I should have been more attentive to what I agreed to so it's my bad. Can't wait to cancel this service.

Our old home was broken into twice. A police officer told us of their service. They are great. We used them in our second home when we moved and took them to our retirement home. They answer fast and efficient. I’m so glad they were our choice.

Was able to pay bill online since I didn’t receive a paper bill. Asked about emergency alert system. Unable to get a call back from the company. Tried 3 times. Would like a call back from you. No information about this online.

Updated on 08/02/2021: I've been trying for months to get my cameras fixed and no luck. I just gave up waiting for my contract to end so I can go to a company that has customer service. Had a technician come out and take a camera off for repair. He never came back. I've found out since he doesn't work for the company anymore.

Sales person, Jeff, annoyed that I was reading contract and asking questions. He couldn’t answer several of the & could not explain some charges that seem to be a double charge if system on warranty. He tried to rush me because he scheduled another appointment too close to mine. Billing doesn’t return calls at all or if I am lucky enough to get someone, they can’t answer question & then promise to return call when they get answer but never do. Did not credit my account for payment. Still trying to resolve. Sorry I picked Vector.

We are moving and need to cancel our service. We started with Vector because we are good friends with the owners of Vector in Erie. That is why we went with Vector and have been pleased with the service. The new owners will continue the service as per our conversation.

I chose Vector because I hadn't heard their name before. Most of my friends have ADP. But Vector is better to me. The install was quick and easy. Never had problems with customer service. The app have problems sometimes but overall it is great. I would love to see more features toward the system.

I was not told total price upfront. I took the app off and was charged for it and something else that I don't know what it was. I also am having trouble with motion detector going off 10 to 11 minutes after I leave. Nothing is happening at my house. I even waited down the street to check it out, and no one was around or got into my house. They said they would send a technician, but no one has contacted me. I called every day for over a week, and no one returned my messages. I have had to take an extra job to pay for all of this.

Until I had the video camera installed I was pleased with the service. Now I’m having issue after another. My camera was working great to start with, now it’s not. Had a service tech out and he serviced it and it worked for a short period. Now it’s hit or miss. It may record. It might not. If it does all we see is the person going to the back porch, doesn’t get their face on the way out. Called for service and not heard back

We paid Vector Security $759.70 to install security equipment and service. The equipment failed to provide service on each day for 4 consecutive days. The third day a serviceman came back to the house to correct the problem but the failed equipment and service persisted for 4 days. On the 4th day we notified Vector Security of our intent to cancel our contract and offered to give back the equipment. Even notifying them was a problem in itself since we had to leave messages on their voicemail on 3 separate occasions. We didn't receive a call back for 2 hrs. The audacity that a security company doesn't even answer their customers calls is shameful.

I received an email (dated 5/20) on 5/27 encouraging me to leave a review via Facebook to win 3 months free monitoring which needed to be submitted by 5/30…Several issues with this…1) I don't use Facebook therefore I can't participate. 2 was sent 3 days before deadline. 3} There was no mechanism for me to voice this concern therefore I am submitting it here to inform you how you discriminate

I love my Vector system and the comfort that it brings - knowing it is always there keeping me safe and the great people at Vector ready to call and check and see if you are okay. They have the best technicians that come out and take care of any issue or question that you may have.

It would be nice to be able to call you without being subjected to forced commercials and advertisements that have nothing to do with my alarm system. I tried three times to return your call at the number you left regarding an upgrade to my system. I gave up after the third call. I was bombarded with advertisements about Medicare insurance and personal pendant emergency systems.

I have never had worse customer service. I have been trying to add cameras to my system since March 31, as well as have one panel repaired. I have sent emails, left voicemails, and get no response. I have tried specific people within Vector, as well as leaving messages in the general "sales" and "service" mailboxes. Finally last weekend I contacted a different company to install cameras and the gentleman was at my home the very next morning. I would not recommend Vector to anyone.

My wife had used this company before and had been very satisfied. Also the proximity to our home was an important consideration for us. We received estimates from two other companies and this was the most attractive. The installer arrived on time and did a thorough and efficient job. He was at all times helpful and courteous.

I am totally disgusted with your service and lack of knowledge. your call center does not respond timely and is not helpful. I was on hold for way too long and was Transferred several times without satisfaction. One rep was downright nasty. I am seriously considering canceling my service. You forget who the customers are and I would never recommend your services to anyone.

Nick was just AWESOME!! He was on time and explained the work that was on the work order to complete. He explained everything he was doing. Very professional and knowledgeable. Exhibited great people skills and customer service oriented attitude. Very well pleased with his patience and explaining everything about the system!