Vector Security Reviews

I chose Vector as I was dissatisfied with the security company I had. A neighbor, who is a retired FBI agent, recommended Vector. I felt this was an excellent recommendation so I switched. I'm very happy with Vector as they responded within minutes when they receive an alarm. Today, I needed a Certificate of Monitoring Certificate for my home insurance company. Davenna ** responded immediately. Great service!

I choose Vector because they were a very good company, but recently it has changed. My doorbell camera have not working now for 4 months. I put in two trouble tickets, the first one no one responded, the second someone called and left a msg that I couldn’t understand the msg. I really wish I can get this taken care of soon. Thank you!

I had our security system updated for new window installations over the past 2 years. Rick in Sales, Dawn in Operations and Curtis on the Installation team were excellent to work with. I would certainly recommend Vector for any and all security needs.

While the hardware and installation were excellent, the after-sale support has been non-existent. My emails have been ignored. My calls to "service" haven't been returned. I scheduled service and stayed home to meet them, then no one showed up. According to the alarm.com app and console, I have more than a dozen (!!) outstanding issues in my system which I can't resolve. Unacceptable.

I am thinking very hard to having your technician yank this system out of my house. I will be checking to see if ADT is a better system. We have had intermittent problems from batteries to just sensor failing. Now a dead controller.

The panel keeps beeping at all hours of the night. We have called several times to get it fixed. Still not fixed. We've had your system for a long time. You upgraded it 3/11/21 and the system has not worked since.

I used to be able to call to have the batteries changed for all the devices within a week of low battery signals. Last time I called they told me it would be over a month. I ended up having to go out and buy them and change them myself. Changing out the batteries has always been an included service but now I’m having to pay additional money and do it myself. If the service doesn’t improve I’ll likely switch as it does not appear they have the staff on board to support their customers.

I have moved to a new address out of state. I cancelled two separate accounts I held with you. The business account required I pay an additional $$ which I paid but felt very unfair! DSH Firearms in Tallahassee, Florida was cancelled in the Spring of 2021. The home account has still not been properly cancelled. The billing department (Lynn) called me today. I explained the account was cancelled several months ago and I received an email. Latasha said she would email me another cancellation email in 5 minutes an hour ago. I still have not received it. I just filled out ANOTHER cancellation notice online and received an email back. I do not believe in leaving bad reviews online but I may make an exception if this isn't resolved ASAP.

Called today (1/3/22)...Was told that first available date is 1/14...That is ridiculous...What is the point of paying over $100 per year and having to wait 2 weeks when part of the system is down? Also the phone person was not pleasant plus we had to wait a long time for the call back. Shouldn't those on prepaid contracts get priority?

Cannot get any one to talk to. I would never use again. Called and left message. No one returned call. Called on was on hold for 22 mins before I hung up. Front door camera for 6 months took 3 months to get someone out and still did not fix.

Vector was installed in my residence when I moved in. I reinstated the service. My most recent service was to install 2 cameras and upscale my security system. The Technician Alonzo was very professional and helpful. And my service representative Tierra was great. She helped me through this service process. I am a happy customer. Thank you!

Camera design allows download of recorded photos, but not of recorded video. Instead, you have to get a ladder or boom lift to retrieve the sd card from the camera to review an event. Would I purchase? No way / Fail. / Deal breaker.

Vector was previously installed in the property I purchased. Seemed like a good system that just needed updated and expanded. Both the sales rep and the installer were very polite, well trained and easy to understand. Josiah was thorough, concise and explained operation of the system very well. He patiently answered all our questions.

I have been a long time customer of Vector. Steve was a gem to work with. Very professional and efficient. He explained the new system and showed me how to use it. He also installed the camera and showed me how to change the parameters. This new system is top notched.

We had a brand new security alarm system installed on December 4th, 2021, by Vector Security in Poughkeepsie, NY. About a week after the installation, one of the window alarms did not function. We called the company and during a very busy time of the year, they were able to talk to one of their young technicians, OSMOND, about this issue. Osmond was very kind enough to volunteer and in spite of his busy schedule, took the time to go out of his way and come over to our house early morning and correct the issue.

I was recommended Vector Security through my home builder. I had honestly never heard of Vector at the time. Now 10 years later I continue to remain a customer. Easy system to use with great customer service! Would definitely recommend for family and friends.

Magnificent professionals in what they do, they are always available to help and it is easy to find solutions, I highly recommend working together with professionals with Vector. They are also excellent in the customer service from which we have learned through daily action and interaction with vector agents.

I'm cancelling service after many years as a satisfied customer. Vector was recommended to me, possibly by my builder, Zavetta Construction in Doylestown, PA. I always had pleasant dealings with staff when I called for service. I would definitely recommend Vector to anyone looking for a good security system and service.

Andrew (**) went above and beyond to make sure that I had a successful and meaningful experience resetting my security system tonight. His patience and ability to communicate clearly and effectively are the reasons why I was able to factory reset my lock, set up new codes, and become more familiar with the Vector home security system.

Tiera and install person Both very nice and very Professional. Also Tony the Service Manager very professional and knowledgeable of what I needed and needs. They are a Great Security Company. The install guy was courteous and cleaned up behind himself.

Service person came on Saturday Dec 18th to service my alarm because of a problem with signal not reaching the tower. Error 103 check long range.... unfortunate he was unable to fix problem because he couldn't test system because Vector office was closed or so he said. Called Vector early Monday Morning 12/20. Unable to get service until Jan 5th which is more than 2 weeks later. This in unacceptable especially since I have no monitoring which is a service I am paying for, and this is not a new ticket problem, it's a problem they were. Called to fix and couldn't..

Ray was great helping me get my cameras back up and working! Very kind and Professional and helpful! He was very patient with me as we navigated to try and get the cameras working. Diane at the office also helped me get things started. Always appreciate them when I talk to them.

Frank ** was such a pleasant Man. In addition, he was prompt, patient and knowledgeable. He took his time to explain the issue, waited patiently as I fumbled through the App (LOL), and further explained the solution. I just wanted to acknowledge his great customer service!

This is the third installation using Vector and reasons why we have returned are mainly for the service. Kevin was the main reason we returned to VECTOR. He was the installer on our second camera system and the installation was totally seamless. On this totally new project Kevin not only did such a wonderful install but the amount of time he spent with us explaining the system was such an invaluable asset to both Terri and me. Because of our experience with Kevin and the affordable cost with VECTOR, I would highly recommend Vector to anyone in search of a class 1 system.

My Brother uses the service and very satisfied. Russel was polite and neat. Asked questions throughout the installation. Suggestions on the whereabouts of monitors and cameras. I am a seasoned citizen. He helped me with the downloading the app and walked me through the settings.

My security system gave weird beeps and several secured zones were not functioning properly. The Vector Central Florida team/customer service/tech resolved all issues. Prompt service, efficient, professional, courteous. Special thanks to Tony/Michell/Rod. The technician Rod ** worked diligently until every problem was solved. Kudos to all who helped me.

Nick and his crews were wonderful. Very helpful, efficient, and did a great job. As a woman being home alone with my child almost the whole time, I felt more than safe with all of the Vector Security workers in my home. We are really happy with our new security system and were extremely satisfied with the customer service we received. We will recommend Vector to anyone!

I have a been a customer for several years and have satisfied with service. Due to recent changes by cell phone companies customers with older security panels had to be upgraded. Lynn from the local office and Davenna from customer care helped me get things in order. If they had not provided such great service I was going to cancel service. Thank you ladies for your dedication and efficient service!

This was my first experience with any security provider. It was interesting. A very personable and friendly rep helped us decide our needs. No overselling, just good counseling. The installer did a good job. That said, installation was scheduled quicker than I expected, which is good. HOWEVER once installed, we were quickly introduced to the system. Too quickly. MUCH too quickly. Quickly as in “I gotta be somewhere else. Good luck with that thing.” Because of that, total confusion rained down the minute we tried to get familiar with the system on our own.

Someone was to contact me with contact update to add cameras to my security system via Email contract update form. I have not received the Email form to have work order done to add cameras to my security system, some please call me.

I want to be the first to say I have very hard on this company in the past on reviews. The issue was my over 30 year old system! Finally, it was time to give it up. The Vector experience from sales to the new install was all 5 star. It has been a very good experience and system is working perfect.

Mr. Nick ** was a pleasure to work with today and is truly an asset to your company. He was prompt, proficient and professional. He took the necessary time to explain my upgrades to me and allowed me to demonstrate that I understood and could do it myself. Excellent work!!!

Hello, I am writing this letter for **, Operations Team Leader at 3549 Hempland RD. Ste. C Lancaster PA, 17601. ** went out of her way to help me thru the passing of my mother and getting things set up at her property. She is professional, available and knowledgeable with a great sense of integrity and communication skills that made a challenging situation for me easier. I can not thank her enough and would highly recommend she be given a promotion, raise and a position where people can look to her for professional advice within Vector security. Thank you **. Sincerely, Eric

We are upgrading an existing Vector Security system to latest technology, adding cameras and door locks and smoke detection. We have had Vector for many years of reliable service and customer commitment. Vector installation tech made every effort to complete the installation to our satisfaction and provided a user friendly training session.

Most incompetent company, of any kind, that we have dealt with. Installed a defective system that has repeated false alarms. Police and Fire department repeatedly and erroneously dispatched to our house. Terrible customer service who do not know how to address/fix the situation. Company manager repeatedly promised to call, but never has.

I shouldn’t have chosen Vector. I strongly advise renters and active duty families to avoid Vector. I’m a renter and my husband is active duty. We moved (again) and were sent a steep bill even after disclosing our circumstances and requesting a payment plan to ease our already tight financial situation. Ellen at our local office was friendly but incredibly unhelpful. All of the tech-install-service team members that came out were always fantastic.

Chose them because recommended by other homeowners. Price and service is excellent-responsive on calls--explain things very well. Always pleasant to talk to. I wish more companies were this pleasant and friendly. I could write all day but better to be short and to the point.

Very upset with lack of service. System is not working. Was not called concerning alarm that went off. Did not have correct contact information and have not been called back by the company. Will never refer them to anyone. This form does not allow me to say what I would really like to refer to poor customer service. We have confidential, priority information.

I would recommend this service to a friend. Mark ** actually recommended this because I know that he works for Vector and we use this at our office as well. I would definitely recommend vector to my friends and family

I changed to Vector cause it's a veteran own company. My problem with the service is that I have requested service to restore my two cameras twice and I haven't got even a call back in 3 months. I'm paying for service, I don't get.

Very Very poor, and when my contract runs out I will not renew, because your representative in Mobile should be fired!!!! Your representative in Mobile Alabama is the worst representative that I have do with, and for sure I'm going on Facebook and tell all the people how bad she is destroying your reputation as a company. You don't want to repair your product!!!

I chose Vector because my cousin has had for many years. Since installation of cameras four technicians have come to correct problem and I’m waiting on tech 5 to come to fix. This should not be still happening. Are the cameras defective?

We are working with Vector on a few security system projects now. Every time I reach out to them, they go out of their way to provide assistance! Very fast response to requests, amazing customer service, I will always reach out to them first if I have a project in their area. THANK YOU!!

Nick was so helpful and patient—took the time to find the perfect places for the cameras and that my internet would work well for me. I’m so pleased with the outcome. I highly recommend Nick and am grateful for his service.

Prior homeowner had it already. So easier to continue what was already here at the time. Today was installation & installer was courteous & knowledgeable. He was training another. He didn't replace all equipment because would have disrupted walls/paint etc. Taught me how to use system.

We had a good experience with local installer. Like that the whole neighborhood had a contract. Made it very affordable. Customer service on the phone was good though there were usually wait times. The hardest part about the service has been canceling it.

We have had Vector Security since 2012 or 2013. No problem with security however we have asked several times to install fire alarms and always get promised but are never contacted to make installment date. We have also talked to Vector about outside security and never get a, "Yes we have it" or "No we don't."

Everyone at Vector is friendly and take the time to go out of their way to assist you when called upon. I have never been happier! Great company and staff that cares about their customers. Sincerely, GENCO FCU

Vector Security is part of our HOA contracts. They have no customer service after they enter the community and install their equipment. You have to wait weeks for an appointment and even if they are on your block for another resident will not come in to fix your problem.

This company has no one to answer the phones. Searching y’all online is dang near impossible because of all the different numbers and I have not had my system hooked up in over two years and y’all have been charging me. Not once received a call wondering why my system is not even on!

WE have been with them for at least thirty years. I had to get a certificate for my insurance company and when I called Loretta helped me with what I needed. She did everything for me. Thank You Loretta for your kindness and caring. She is an ASSET to your company!!!!

I really appreciated Wayne **'s efficient, helpful work, today. He helped me understand the alarm system better, replaced parts that needed replacing, and efficiently resolved related matters. I also appreciated the respect Mr. ** showed for me and my home, for example by putting on covers for his shoes, and by the consistently courteous way he addressed me. Hope Vector appreciates how great a representative Mr. ** is of the company.

I have a doorbell camera that will NOT show an image at night until they are actually pulling my door open. You cannot see the yard, and definitely not the street. I cannot even see the person come up the steps and I only have 3 steps. This is ridiculous. They will not come out to remove the camera but wants to continue to charge me for something I cannot use. Spoke with Supervisor and he was o help at all. Terrible company. Try AT &T. They have way better more professional, understanding and customer relations service. This was in the home when I got it so I just kept it. BAD MISTAKE.

Jason arrived on time and did a very thorough job, testing everything carefully. He was pleasant, competent, efficient, friendly, and thorough. It was a pleasure with him. He had to travel multiple flights of stairs several times and was very patient about it. It is reassuring to know our system is complete and reliable.

I was initially referred to Vector Security by a relative and have been a loyal customer for more than 20 years. However, services were recently canceled due to a malfunctioning system, the absence of a service contract, astronomical rates for home service and a significant increase in wait time to speak with Vector’s customer service department. Nonetheless, the alarm monitor center’s staff have been solidly reliable and the justification for continued service.

I have been with Vector for about 20 years.. My dog knocked an outer cover off a door sensor and I could not find it. I called and asked about one and they immediately said a tech had to come out and they do not send them to customers. Even when it is something simple like snapping a door sensor cover on. It takes 2 seconds. I am seriously considering ending the service. Just seems like charge, charge, charge.

Our original Vector system was installed about ten years ago so it was time for a refresh. I considered SimpliSafe and other options but opted to stay with Vector because they are reliable and we felt confident in their service. Yes it was more expensive, but we felt it was worth it to have human backup. Yesterday all new equipment was installed so we are completely updated. The installer (Eli) explained everything clearly and helped us set up our online portal and the Vector app on our phones. The touch panel is a huge upgrade with many more options. Happy to stay with Vector because if there are any issues I know I will get quick and knowledgeable help.

Devan was very professional and very informative. He helped each of us set up the app on our phones and took the time to explain every detail. We applaud his professionalism but were shocked at how kind and patient he was. Devan is one in 1 million. The man deserves a raise.

We have always heard great things about Vector services. Ray was an awesome tech staff member. He made sure all my settings was set before he left. He took his time and was very polite. He made sure I understood how to set up my preferences. Thank you again Ray!!!

It seems that when it came time to make the deal and run my card, for the first month and activation fee, urgency was there. Once issue occurred, and it was found that we were signed up for more cameras than we have, and the cameras we do have and one of the locks is not functioning, the urgency and communication stopped. This isn’t the service we expected and would like to see what it would take to cancel and receive a full refund. Seems simple, since we are paying for more of the package than is actively working. If your company can’t/won’t honor what we were charged for we will look elsewhere.

Your technician Ray, did a amazing job with installing my new security system at my church. He was very kind, polite, and very professional. He took the time to teach me how to use the app for my system on my phone. Thank you for your service.

Needed the Certificate for my insurance company in order to receive discount on my renewal. Took 4 phone calls before someone returned my call and provided the necessary documents. I was told the people who handled this were on vacation but the message on their voicemail did not say that.

I chose Vector because they were the easiest to work with at the start and have never been disappointed. The equipment is good, service has been great both in the office and in the field. Prompt and courteous. Now I am just filling space to make this app happy because he keeps wanting me to submit more and more and more and more. All of the foregoing is true.

In attempting to find the reason for a house alarm, we spoke to employee Chad in Maryland who, with persistent effort, diagnosed our problem as a water alarm (under our sink),. So, after an hour, we silenced the alarm. It was not a Vector issue, but Chad solved our problem. We love him.

Nick was a great technician! He was on-time, knowledgeable, and thorough in showing me how to operating the App and alarm system as well. Very pleased with the operation of the alarm system, cameras, and overall Vector Security customer service and people.

Manipulating and lying staff that will end up tying people to thousands of dollars in debt. Disgusting customer service and overall experience. This has been the worst experience. They do not care for the person, they will tell you anything to get that contract signed and then leave you to pay the price. This is a company of liars.

ATTN: Pamela **. Tiffany called me to schedule a service call due to an issue I was having with a sensor. I was not a happy customer at this point, but Tiffany handled this situation like a pro! I'm assuming her major was Psychology, because she beautifully choreographed that conversation to go a much more peaceful route. :) It was recorded, so go take a listen for yourself....and give that woman a huge bonus, because I was seriously considering not renewing our contract. This is a security company, so when equipment goes down, it's important to have it fixed in a timely manner. Yes, it was my fault that I took so long to sign the rider, but it would be reasonable for me to expect service within 48 hours.....not weeks.

Carridy was very Prompt, courteous, and did great work. He even called the service dept. to figure something out for me. Unfortunately due to the age of my system, I was unable to get the better service plan. Thank you.

Ray completed service in a timely manner. Very clear responses to my questions. Explained what he was installing. Went above and beyond to clearly mark what he installed so for future service down the line could be used easily. Instead of not marking and the next technician having to figure out what goes where. Ray was very personable, took the time to show me how everything worked how to make changes to my system and how to personalize it.

We are currently satisfied with Vector Security as long-time customers. Just recently we upgraded our security system to add the security Ring camera and to add two window alarm detectors. Mr. ** was the total package of "know how", professional installation, customer service, explanation and demonstration of us of new product and overall enthusiastic approach to his job. At no time did my wife and I feel that his explanations were above our understanding. He took great pains to explain each step to be taken in using our new system. I don't believe in cloning, but if it were possible, he should be cloned. With sincere thanks, Willie

Security consultant Phil ** was so hurried to write an order that he didn't tell me what would not work with my system. Vector has NO consistent telephone number to call to assist me. The telephone number on the new keypad is WRONG. The billing is wacko: Salesman ** said one thing, but the emails come in differently. Vector has not supplied me with a profile of persons in the house; please do. Installer arrived TWO HOURS LATE for both appointments, but he was a pleasant person.

Service has been fine, but the last 2 service visits I've asked for a new panel since the door keeps falling off. Tech says it's ordered and nothing ever happens, no follow through. Price is maybe ok (I think it strange that I pay less for my company's security with a competitor than I do for Vector at home).

My tech Aaron has been a great help and very patient with helping me set to my system and understand it. He takes his time and makes sure I understand what's going on and how to use everything. He's very polite and knowledgeable and very understanding and accommodating. Vector has great service and techs!!

2. My monthly monitoring plan is too much money. Brinks Home is offering less. Not to mention Simply safe.

Chose Vector thru referral. Was happy with them and their customer service. Never had any issues with service or monitoring. Any service that was needed was done in a timely and friendly manner. Always got a quick response from call center when alarm went off. Would recommend Vector.

We chose Vectors security bc of Gabe. The staff member was very knowledgeable and informative. Our new installation had some hiccups but the response time to come out and fix them was efficient. We are very happy with our service and happy to be a customer of Vector Security.

Vector has been ok for me. 'Office personnel for Jax office are great but I can't say the same about dealing with monitoring issues/installation as it depends on who you get but the way things are now I guess it's par for the course. If you need office help--ask for Terria and if you need sales I highly recommend asking John but do speak with Tiera first. 00 She is percise, clear and gets it set up so there are no issues and John follows through to make sure it goes as promised. Love that. Hard to find these days.

Vector is cost effective and the equipment is easy to use. The installation went very smooth. The tech took time to make a neat install and explained how to use the system in detail. Ray was polite and called to let me know he was on his way. He tested all the devices, made sure the central station received signals.

Service technician Clifford was called in from Atlanta to service a malfunctioning door sensor in our Clanton, Alabama, home. He thoroughly serviced the entire system. He implemented additional system upgrades available to us to improve performance. He was knowledgeable, professional and focused on the security of our family. He is an excellent representative of Vector!

Sellers and installers were friendly nice and patient. The products are a nightmare. If I wasn't under contract I would have left a long time. My system always buffering. Cameras are poor quality. Always losing service. Don't record when requested. Cameras have short range. It's very bad. Run.

I’m totally happy with my new system. Nicholas was extremely professional and very nice to work with. He was on time which is great. He explained everything well so we could understand and showed us how to operate the panel and app. He is a joy to work with.

Keep getting a warning about the battery needs replacing. Please arrange contact so l can get full benefits of my alarm system. I am repeatedly getting a message from the monitors that the battery needs replacing. The alarm does no good if the battery is not working.

Scott and Philip were my installers. They are very knowledgeable, very professional, courteous. It was a six hour install. They did an absolute great job. Because of them I am considering installing cameras. It is employees like these that give your company a great name.

I'm thinking of canceling due to inability to reach someone on the phone without waiting forever. I have tried to call for tech support 3 times now and have given up trying to reach someone. Being a current customer, I would expect a way to actually reach someone particularly for matters of home security.

I selected Vector because my two brothers both have Vector. I was hesitant because I don't live in that area but I decided to try them. I am so happy I did. Everything they said is what I got plus more. My alarm has gone off twice and they were right on it. Fire dept responded with in 2 minutes my alarm went off. Best alarm company around. Thanks guys. Rick

We had used Vector Security for several years until we temporarily moved to an apartment while building our new house. We had great service with vector previously plus our good friend Dan ** works for vector (manages the Lowe's account). Nick ** was very professional and easy to work with. He had good suggestions on placement of equipment and was thorough and patient while going over things with us. Thank you!

Ms. ** from Vector Security called me and was able to get a service technician scheduled for the following week. Customer Service also contacted me to apologize for not getting back to me right away, and explained why.

First I was promised an extra monitor but after install I was told it's impossible. I was billed right away but the system only started to work a month later and had to wait for 2 techs to figure out they had a wire shortage. The doorbell is never working. I'm never able to answer on the phone or on the tablet and what's mainly disappointing I had agent come down and make sure the house is secure they installed sensor on second floor window as maybe we can access it from the porch roof but I just realized all doors and window of back of house are not secured. I think a thief would first go to back door vs a window on second floor. When I called them it's more than a week and no one calls back

Jimmy ** assisted us with the Vector set up and explained the packages and services. So far we are happy.

I have been a customer for years and needed to update my alarm system. It couldn't have been easier and the rep was totally knowledgeable and scheduled my appointment quickly! I will continue to be a customer for many more years.

Very pleasant and helpful technician. Solved our issues in well under an hour. Very good experience. Vector isn’t inexpensive and hold times can be long. However, good on the ground technicians make for a better customer experience overall. Keep investing in skilled, customer friendly technicians and I expect continued success for Vector.

Chose Vector because they have a contact in my neighborhood. Installed a month ago. First night.... the alarm went off in the middle of the night....2AM. Every 3 minutes it was announced that some window/door was being "intruded". Sounded like an army was invading. I had to shut off the volume to sleep. They fixed it. Now the doorbell doesn't work. Twice. Someone came out and fixed it once. Worked when he left. Now it doesn't. Called service, more than once. Played telephone tag. On the third try finally someone called me back. Renee couldn't have been nicer and more respectful and apologetic.

We have had your service for years. I left one company and came to yours and has had few concerns but was handled. I think I spoke with Monica. She was fantastic. She always made sure the situation was handled. I asked her to let me know when the door locks is on sale. She said she would. Really miss her. I'm over 70 and have had dependable service. Have recommended it several times. Thanks.

I chose Vector bc it’s located near me, and the cost was affordable. I’ve had the service for about a year and I feel safer having it. When I open a door forgetting the system was on, I can cancel it quickly. But when I couldn't, whomever called was always nice and helpful.

Your customer service is pathetic. I have called 2 times today and have been on hold 30 minutes each time with No one picking up. Ready to cancel my service and go with ADT is how upset I am right now.

My son recommended that I switch to Vector about 3 years ago. I have not regretted it. As an elderly person, I find the system easy to operate. Excellent service and easy to use remotely. Keep up the good follow-up service.

I have been a customer in NJ and FL for years. Why should I have to pay for upgrade to my home security system? I think the monthly fee over the years of my contract should be sufficient payment. Would appreciate call from management to discuss.

My name is Ira **. I live at **. I have been a loyal customer of Vector Security for the whole time I have owned my townhouse, i.e. over 25 years. Because of this longevity and loyalty ... and ... I believe loyalty must extend to both sides of an e-mail, a letter, and/or a phone call, I am sending you this letter and what I believe is my rightful request for “owed and delinquent services”.

My co worker, Patricia sent me info. She saw ad by Pete **, on Facebooks and refer it to David **. The cameras are so clear. I love the app. too. Installation was great But I learned that the outlet he plugged my yard cameras in also controls my rear lights and I have to keep them on 24/7 or I shut off the camera. I request the plug be moved to a different outlet and no one ever call or comes out? Am going to do it myself.

I don't get notified right away when the Camera detects a person/activity. I receive the notification sometimes 30 minutes after it has happened. I've called to get this fix before and even had a tech come but it never got resolved.

Kevin was thorough and excellent to work with throughout our installations. Highly recommend him for all your customers. He was very good at explaining all the features of the system as well as the account login on the computer. We really like how he trained us on the app and showed us how to set up additional users.

A sales man came to our door when we first moved in. Was not happy with this person because he came around 5pm and stayed until 12 am. Then he had the nerve to come into my bedroom to say bye! I explained this to the installer who was very professional. The sales man was to bring a drama for outside which he did at a later time but has not been installed. That was 2 years ago! Now I am having trouble logging into my phone to secure the house!

I have been a loyal customer of Vector for 5yrs w/ our vacation home in NJ & the installation, service & follow up is 10 out of 10! Unfortunately I expected the same for my home on Newtown Square but it seems the “service” part ended when the ink dried on the contract. Very disappointed in Plymouth Meeting office. I’m a business owner & fully understand that Covid is a factor; but the lack of communication & service availability is unacceptable, especially from a company that’s main goal supposedly is to “protect”. At this time I could never recommend Vector to anyone.

This review is for service maintenance. Service was excellent. Easy to make an appointment service tech was on time and knowledgeable. He was able to fix the issue in a timely manner. I had previously been with ADT. The service with Vector security is far superior.

Absolutely thrilled with the new security system installation at my home today. Very satisfied with the excellent job that William your technician did today. He came early and took his time to show me how to use my new system. Thank you for such great service.

I had a problem with my smoke detector going off for no reason. I don't think we ever found the problem but Vector sent out a Serviceman and replaced both smoke detectors. I never had another problem. Thanks Vector.

I have had the service for for several years and was due for an upgrade. The staff was friendly pleasant getting it set up! The technician was friendly and helpfully guided us through our new screen to ensure we understood it.

I chose Vector Security due to the excellent reviews online. From speaking to the sales rep to the install tech the employees are excellent, passionate about security, and professional. The install process was very easy and did not take a long time. I am very impressed with the technology and feel that my family will be secure with our new system. I highly recommend this woman owned company.

I have been with Vector for about 10 years, have not experienced any problems. The service is affordable, fits my budget and I particularly like that I can use the App to set my alarm whether I am at home or not.

Ben ** gave us great service and explanation of the upgrades and new equipment that we needed. Curtis was also awesome when he came to the perform the installation. He was very quick and explained everything very well. I would recommend Vector to anyone who is in need of a new security system.

Current customer, But I stay with Vector because of the service I get from my service tech. Jeff has always responded to calls and answered and explain any question or concerns I may have. I have been very happy with my system and the support I have been given.

We had our security system upgraded to be wireless today. Shane was our technician and he was very good. He was efficient and he did an excellent job explaining the new system. We look forward to using the new wireless feature via the Vector app.

I chose Vector because the sales person worked for a branch that was owned by a military veteran. My interactions with staff at the vector customer support level have been horrible. The agent input our security passcode in the system incorrectly and when my daughter set the alarm off the company wouldn’t take our password to cancel police dispatch (because it was entered wrong). Police came out to our home all due to Vector’s incompetence.

We chose Vector Security from friends who had used the company. They were very pleased with the services, as were we. Kevin was very professional, did everything in a timely manner, explained everything thoroughly, and was very kind. We will certainly recommend vector security to others.

Honestly the worst service I've dealt with in my 12 years of being a commercial property manager. Techs don't show up. Customer service reps are rude. All around horrible. I'm shocked this business is still in operation. Will be cancelling as soon as bids are submitted from competitors.

On line. Was looking for comprehensive service. On going equipment problems for over 6 months. Lack of follow up. No return call about getting a credit. My experience with this company has been no less then horrible. Your lack of followup makes me wonder how you stay in business.

We made the mistake 3 years ago to switch to ADT. While having the ADT, there was a home invasion in the middle of the night. My wife was home by herself at 3 a.m. and she didn't even hear the system go off. My previous Vector system, it could be heard 2 houses down the street. I was working and got a phone call by ADT is how I found out. Terrible system and even worse customer service. Very bad experience.

We have been with Vector Security for about 35 years. The interactions with this company have been phenomenal. We have always been happy with the service. Mike was on site today. He was pleasant, competent, and has outstanding people skills. We are very pleased. He instills confidence in us.

We will be cancelling our security system as soon as our contract is up. We are so disappointed in the service and lack of education we have experienced with Vector Security Company. This company needs to have a better customer support. We have can’t never get anyone out to help us with our camera.

Installation was to update our keypad - the installer had a very hard time with it and we aren't sure that we have full security. We have set off the alarm several times and we haven't received any calls checking to see we set off the alarm. When we had the old key pad any time we set off the alarm we received a call from the call center.

I chose Vector because it was recommended by a person that I know. I agreed to a 3 year contract as it was part of a good deal. I reached out to customer service at the end of the contract to cancel the service and I was told that because I didn’t reached out 30 days before the 3 years contract, the contract renewed automatically; that I could cancel the service but I had to keep paying the bill until next year. I asked for the contract to review the information and confirm that it was accurate and over 15 days later, I haven’t received anything. I will honor the contract however I will cancel it when the time comes and I will definitely not recommend the service.

Your security and attention to our system is excellent. If our alarm goes off, you are on top of it and ready to do whatever is needed. We have been with you for a long time and are glad of the protection we receive. You are professional and glad to always help. Thank you for being there.

Reputable, referred by family member, competitive pricing, responsive, quality work, outstanding customer service. Maurilio did a great job of following through on install and taking all the time necessary to ensure an understanding of the features of the system and how to use it effectively.

I have been with Vector for many years. Recently for some reason my email notifications stopped. I am not receiving activity when the alarm is set for entering and leaving. Please have someone call me **. I would like to discuss other options. I believe the regional office is in Columbia Maryland.

I actually did not choose Vector. I had ADT for a number of years, then the billing changed over to Vector. I have had many positive encounters due to forgetting to turning off alarm, having batteries replaced in smoke detector and a wonderful experience with Mr ** when I got an upgrade.

Good price and good services. Technician and sale person are very knowledgeable with the products. They take their time to go over in details and give information needed to operate and contact information. We just signed up and hope when we'll need questions or help they will be there fast.

Have been with Vector Security for numerous years. Have had no problems using their services I have with them. Customer service and tech support are helpful in answering and addressing my concerns. When I have had to have someone out to do updating to my service, they have always been on time.

I chose Vector Security when I built my house 25 years ago. Since that time, service has deteriorated. Two items: Maintenance is non-existent, even though I have a Service contract, and "hold" times when calling Vector for assistance are far too long to be manageable.

I chose Vector because it was recommended by other customers and the system was created specifically for my needs. The installer provided excellent service. He was extremely conscientious and went above and beyond to be thorough and make sure it was installed properly. I appreciate how clean and prompt he was.

Love Vector system and everyone I have come into contact with. Service is amazing! Would recommend to all. Customer service and installation top rated. Salesman awesome too. Very happy with product -clean and safe system very grateful - thank you

Vector is a great and reliable company. I have been a customer for 6 years. Great immediate response on alarm system. Immediate feedback. I would recommend this company to friends. I am ready to update my service. Installation is accurate and professional. The technician was knowledgeable and courteous.

I've been a Vector customer since the early 2000's. We had a Tech to come by recently and he was very rude. He came in my home on his cell phone and stayed on it for at most 10-15 minutes talking to someone else without communicating much with my husband and myself. He also tracked dog poop in my home that he had on his shoes. We don't own a dog. I had to spend an hour mopping my floors everywhere he stepped and had to have my area rugs cleaned. This was a very horrible experience.

All went smooth. Zach the technician helped answer all my questions that I needed and made sure all my devices worked great and I was trained on how to use my system without questioning how to use it. Zach is very knowledgeable on the system he upgraded to and the new system is much easier to use than the last system.

Originally chose to have Vector quote based on the recommendation of my neighbor. All three of the people I've dealt with (Ben, Veronica and Kevin) have been extremely professional and helpful. Kevin in particular spent the most time with me. He was extremely competent, exceptionally friendly and also very patient with me. (I'm not a very technically minded person, and he really made it easy to learn to use the new system.) I will happily recommend Vector to my friends if the opportunity arises. Thanks.

We had a vector system for over 22 years. We needed to install a wireless connected system. The staff was very informative and knowledgeable of the system. Arrived on time and was very professional in explaining and installing the new system.

Interactions with Tierra on the phone were great. Accommodated my schedule. Technician was great! He was personable and efficient and skilled! I cannot remember his name- maybe Frank?? He was very good!

I would never recommend this company. I only have one doorbell camera, nothing else at my house is monitored. Not much of a system. The back of our house should also be monitored, not just the front door bell. Ready to change systems.

We had used Vector in Columbus, Ohio since 1998. When we moved to North Carolina we lived in an apartment. As soon as we bought a house we had to stay with you. We have been very happy with Vector all these years. Thanks.

I got bamboozled into thinking it was better than other companies by their salesman. Turned out it was no better, terrible service mostly at customer service call in. Cameras don’t work half the time, they blame internet instead of taking responsibility for their products and service.

Vector was recommended by the Homeowner Association when we purchased our home in 2005. It was recommended as an affordable alternative for home security. We’ve never had any issues with the monitoring service center. They contact you immediately when they receive an alert.

I chose Vector Security at a Home Show because of the perceived value. The technicians are very patient, persistent, and caring. However, I have had this system installed since 2018 and have had at least 27 service calls for malfunctioning equipment! They finally got the cameras to work except for the front doorbell. The camera itself works. However, despite switching out the camera, it still does not detect someone approaching the house. Works for a while then detection stops. The last visit to fix this was on 9/15/2021. Additionally, it is very difficult to reach the service department.. I am paying $80/month. I wish I had never purchased this Vector alarm system!

For some reason, my doorbell came keeps going offline. I’m unable to see who's at my front door from neither of my devices. I tried troubleshooting it, that didn’t work! This is the 2nd time this has happened and it hasn’t been 60 days!!! Unacceptable!

I have added cameras to my plan and can only view them from inside the home. There is a connection issue from my internet provider to limit security feeds and there is nothing I can do from either my service provider or Vector. Why even have the cameras?

Our tech Jay has been to our home a couple times over the years and he always treat us with respect and kindness. He diagnoses the problem and remedies it immediately. Could not be happier with Vector. Thank you all for helping us to stay safe in our home.

Chose Vector from a recommendation from friends. They advised vector is great being so close to home and actually seem to care about their customers. It’s nice to be able to talk to someone local instead of someone from another state. Installation was easy and the guys who did it was very friendly.

I am a long time customer. I moved to Baton Rouge Louisiana after Hurricane Katrina destroyed my New Orleans Louisiana home in the year 2005. I selected Vector Security in the year 2006, and I have been with them ever since. I am completely satisfied with my service. I would recommend vector security to anyone who is looking for a security company.

As a longtime customer of Vector, I wanted to switch to paperless billing. Also, I wanted to check my current account status as I hadn't received a bill in a while. (We've recently become fulltime Florida residents so all our mail addressed to Gibsonia has been forwarded.) Joni was delightful to work with and she efficiently assisted me with the information regarding my current status as well as providing me a link so that I could update my information and sign up for paperless billing.

Service on an existing account. Had house painted and a door replaced so devices had been removed. Technician was very pleasant and efficient. He replaced the devices on two doors and checked the system and replaced the box on the wall with a new box. He explained everything clearly and left his contact information if we needed any help in the future.

Have lost internet to monitor and can not get in touch with Vector to correct problem. Have attempted to find phone number to someone who can help to no avail. You need to have a customer service number on your equipment. Please contact me.

Curtis was great! Very professional and informative! He talked me through the entire startup process and made it very easy. Rick C did a great job providing me with what we needed, not what was best for his wallet. I would definitely recommend Vector Security!