Vector Security Reviews

I had a break in in 2019. My Vector system did its job. The burglars didn't get anything. The police were there in minutes. I feel secure. I would recommend vector security to friends and family. They also have great customer service.

After admitting they sent someone out who did not know our system and putting in new parts that which did not fix the problem then, it then went off again the next day and they said they could come back out and fix it again but we would have to pay for another service call. So we have now move two of building to a different security company.

Great value for a great price! It beat all of the other competition and every representative we talked to was kind, helpful, and made us feel at ease with our security system. We couldn’t be more glad to be a customer with Vector Security!

The package I was sold for new home was found to not be sufficient for the home so the tech took notes and pictures and advised I would be contacted. Everyone has been very nice but this has put me in a situation where a new home isn’t monitored and it’s a little aggravating. Today was Monday..Install was suppose to be Friday. I haven’t heard a peep and how we are going to get this going and how much more money $$$?!

Salesman came to my home as I was moving in 2+ years ago. Sydni, Vector, is professional, knowledgeable, trustworthy, and reliable! Ratings below are for Sydni and Kevin, ASI tech. Kevin consistently goes above and beyond! Installation was done by Jeff. He has passed away.

I’ve been a customer for a long time. I’ve been asking for a paper bill, because I want to see what I am paying. I’m having trouble with my wi-fi extensions. I mentioned it to the last guy that came and he said they may need to be changed and left. I did recommend a couple.

I've used Vector now at two different houses. Overall, it's a little disappointing. It's nearly impossible to get a technician on the phone. And, it takes weeks to get them out to the house to resolve a problem. And, even then, they are almost never on time. So, I block off a whole day, stay home, and waste my entire day waiting. I like Vector for setting up my initial alarm. But, I would highly recommend switching over to something like Geo Alarm once the contract is over. Save lots of $$$$. It doesn't even make sense for Vector to charge people $70/month when other companies will do the same thing for $20.

I am leaving Vector because a former Vector employee had a highly suspicious “fall” at my house during installation and sued me and my wife. The entire ordeal lasted well over a year and my insurance company was forced to settle with this individual. Vector was aware of the lawsuit but never once followed up to apologize for the significant turmoil caused by its employee.

Had a new system installed on 09/28/2021. On 09/29/2021, I notified Vector that a component had failed and needed service. I received an email acknowledging the service request, but heard nothing else. I called the Columbia office 3 times and left voicemail without a response. I called again today and was placed in the queue (1st in line) for over 20 minutes before I ended the call. I then called to cancel my service and was put through to the service desk, who dispatched a technician immediately.

I love the security with having Vector. There are not enough maintenance people and I have to wait 4 weeks to get maintenance. In the meantime the alarm beeps every morning and wakes me up. I also get texts on my cell phone. This is very annoying everyday for 4 weeks.

After having a horrible experience with the staff I was contacted by Michelle and treated with the upmost professional service. Highly recommend dealing directly with her in the future. I filled out a previous survey with my issues and she quickly reach out to me from Virginia. Would like to acknowledge her.

We received a call today stating that there was a problem with our service, when I called our local service center I waited online for 20 minutes and then then system kicked me off, I then called back, finally got a person who promptly transferred me to the original system and it happened again. Thankfully it was not an emergency. I finally left a message and two hours later got a call back! Not really happy about this.

We Have Been With Vector Since they absorbed Our Original Provider about 15 Years Ago or so > Service and Monitoring have always been Absolutely Excellent. Would Highly Recommend Vector Security to anyone looking for 24 hour security for their Home or Business!

Always impossible to get in contact w/ someone immediately. Need service but it’s takes a while to get it. Wish there was a 24hour tech service to handle service calls. Like the service but need some more innovative technology to keep up with the other security systems.

The system was not operational when the installers left. I waited a few days and reported my new system was not working. On my bill was a charge for missed appointment. I was not supposed to be charged in the first year of a new account. My waiver request was denied. I wish I had never signed up at all. I wish Vector would cancel my contract without penalty.

I've been really happy with my Vector Security system and value. They didn't set up the video on my doorbell when installing but they fixed it. As a realtor, I'd recommend them. The install and the employees were very professional at the installation and afterwards.

In 8/21, our ** email account was hacked, and we stopped using that email account. We changed our email address on the website to ** where we are now receiving billing notices. However, system armed/disarmed email notices continue to be sent to **, and we would like them to be sent to **.

I had a new door camera installed a few months back which stopped working after a few weeks. Last week I scheduled a tech for Friday and took off work, they have me a 8-12 window. 12:15 rolls around. I call the branch and ask what’s going on, they have the tech call me and he’s 2-3 hours behind. I told him not to bother. I already wasted the entire day away waiting and took off work. I have yet to get a call to reschedule or apologize. I will be switching services shortly to a better company with more reliable people and products.

Used Vector in other homes and was happy with them. Delay now in getting service which we pay for is troubling. We had a couple of problems after installation in new home and had to wait 2 weeks for service. Also need to get to a human being faster when I call.

We "inherited" your system when we purchased our home. It has been adequate but we believe it is currently outdated. When we had some issues with window switches several months ago, a tech came out and told me to use WD40 on the switches and they'd be fine. I would have expected him to replace the switches to something more reliable, but that wasn't the case. I am unsure how reliable they are. When I asked if I could get an app to monitor my system, he just said it was too old. No offer to update it, etc. So, not thrilled with your product right now.

I had low batteries on two monitors….a window in the master bedroom and the front door. Technician Chris ** came and replaced the batteries quickly and efficiently. Chris is ‘Mr. Vector’ to my wife and I and is an excellent representative for your company!

I have used Vector Security in two other homes. I was disappointed this time however in that a service call was required to replace batteries in all the monitor devices in my home after I had replaced 5 batteries in less than a year after the system was installed. This should not have happened!

I had a camera added to my account but it isn’t working properly. I have had to call Vector several times to come out and fix it. I’m waiting on a call for more help with the camera. I have been a customer since 2019 without any problems. Now I’m not happy with my security system.

We’ve been a customer for 8 years and are extremely satisfied with our system. We have had only one problem and that was a bad battery. Service was very fast and fixed the problem was solved in a very short time.

Choose Vector because part of fee is paid by HOA. Have system for about 1year. Installation was perfect. Being snowbirds it gives me peace of mind. Phone and computer apps are very good. We will be adding 2 more cameras that will cover inside. Right now my cameras are outside.

Had to sign up for new contract with move. Install not timely and they had to come back on separate occasions because things weren't set up correctly the first time, which was inconvenient for my time. Cameras constantly go out and so far out of four different employees only one was professional.

I have been satisfied with Vector but I am still waiting on equipment since April. My cameras do not work properly and I have not received an update on when the equipment is expected to arrive. Other than that I have been satisfied.

Sales rep said Vector could integrate my existing hardwired system with updated technology. Work began only to find out it couldn’t be accomplished. After existing system was rendered inoperable I had to settle for 40% less protection in an upgrade system. Requested brown sensors to match interior but had to settle for some white some brown. Waiting for a similar offer from a competitor.

I am very pleased with Vector. They check on you when hurricane season. Kind, very responsible. I’ve been with this company for 16 years. They raised the price once in that time. Only 5 dollars. This company is the best. They take out my payment auto pay. Don’t have to worry. Peace of mind. I feel well taken care of.

We have been with Vector so long that I honestly don’t recall how my husband selected Vector, but we have always been totally satisfied! I have only praise for the people who call the few times I have let the alarm go off by accident and who have called within a minute. Very pleased with VECTOR.

Installed in timely manner. Everything was explained to us very well and didn’t try to sell us anything we didn’t need or want. Salesman was very friendly and was on time for both appointments with us to set everything up.

I chose Vector because that's my security company. I need a greater clarity on the images from the security camera over the garage. This camera is better but it's not best. The previous camera would not read license plates of unknown vehicles and that's an issue and one of the main reasons I have a security system is to identify individuals or unknown automobiles that show up in my garage. Ricardo, however, is one of the best employees on Vector's staff.

The technician was very knowledgeable and helpful about my circumstance. Was able to switch out the equipment quickly and in a very professional manner. He was on time and knew exactly how to fix the problem I had. I would definitely recommend the company overall.

Our alarm system has had an error message for months. I scheduled the repair, but the repair person said he would be in our home for several hours and was not vaccinated. Being in our 60s, we were concerned about this. So we asked him to tell the office to please send a vaccinated repair person. No response. We called the office and asked to reschedule with a vaccinated repair person. No response. The bills keep coming but the system is still not working, months later.

My system components continue to disconnect from the main panel. I have had the thermostat and video camera issues. Now we get a false fire alarm that goes off at random times. I called to make an appointment and the earliest availability was 3 weeks. Not acceptable when the system is broken.

Bought my service almost three years, right after I purchased they pushed out to customers a new way of protecting and securing my property. When I called I was told now I have to purchase something else or pay over my limits of captures. Feel like this was more of a bait and switch. As well new equipment came out within a few weeks, then also knew that and when my equipment was installed they already knew it was going to be outdated. Just very disappointed. My contract is up in less than 6 months. Will evaluate it all then.

Mark **, my local representative, is so helpful and very knowledgeable. He explained everything to me because so am elderly and not techie. He showed me examples of the doorbell on his personal phone so I could see how it worked.

Awful service, the owner will not call back nor will his staff. I no longer have had service since Sept 10th since I moved to MN and service is not offered here and yet they continue to bill me!!! I should not be getting billed!!!

Installation was good, there was a problem, tech came back the next day and fixed the issue. What would be nice is that, a follow-up call from the sales person, after the account was set up. I never heard back about how it went.

We are very dissatisfied with Vector. Our doorbell camera worked for a week and then stopped working. We paid for the service call and they were not able to get it working blaming it on our wifi. We had AT&T come and check that and they got on the phone with Vector and was NEVER able to solve the problem. So, we have not had a working camera for over a year. I do not want to pay for another service call.

I was a 17 year existing customer getting a system upgrade. Cindy (in Sales) was prompt and excellent in making arrangements to replace my existing out-of-date Vector system. The tech, Seth, was also excellent - on time, answered all questions, and gave me a tour through the system as well as getting me to activate my online portal.

It was a transfer service with the purchase of my house since the previous owner had the service. I pay monthly to see spots at night instead of what’s going on outside. I’ve inquired with my local branch; they told me that I needed to clean it. Didn’t work. I talked to others in my neighborhood and they had the same problem.

Vector has been 100% reliable for years. My calls are answered quickly and that alone alleviates a lot of frustration. My only suggestion would be to have techs available in a more timely manner. When a low battery signal starts beeping I would prefer not to have to wait several days. I don’t know how to change them out, I’m also disabled, and the beeping is extremely annoying.

Seen them at a home improvement show and they offered cameras with installation. Customer support/tech support work to solve any issue that I have had in the past no matter how long it may have taken to resolve the problem. Very satisfied with our home security system.

I chose Vector for the ability to integrate the existing hard wiring into an Alarm.com backed system. I’m very happy with the apps and performance of the system. What causes me concern is that turnaround on support tickets or add-on requests is Sloooow or non-existent. Witness my current request for a new outside camera. Going on 3 weeks now. Not the first time I’ve lagged like this.

Came to Vector, as our “security rep” joined your corporation. Mainly satisfied with technical support/technicians to one exception but was reported to office. Our major issue is with video doorbell which is out of service 50% of the time. Strongly looking for replacement!

We have had Vector for 18 years and had been happy for the most part. Within the last year, I’ve had issues with my key pad and have had bad customer service trying to get it replaced. It’s a long story and would prefer to talk to someone rather than type it all out. Bottom line is after being a customer for this long, I’m assuming a new customer would be treated more fairly. Like most customers the goal is increasing clients less about keeping them.

But I referred my daughter Latonia S. **. I have been a customer for many years. I have been looking to had a camera but I don't want to pay anything extra. Being that I have been with Vector for so many years. I have a door bell camera. But I need something on my side. Of my to trap what is going on, on the side of my house and to trap my cars.

Moved into my house 2 years ago and had a guy come to my door to sell me the system. Props to him cause he sold it and did a dang good job. Well, I have had nothing but issues with this system. Maintenance has been out a few times. Never stays connected to WiFi. Cameras constantly not working. Tried to cancel and guess what!!! Stuck in a 5 year contract!!!! No way to get out of it. I was told, "YOU CAN CANCEL AT ANY TIME," but nope I get the “ma’am you signed this and that” but it was more of a “sign here and there oh and sign here” type of situation.

For months, I’ve gotten “system failed to return a system test signal”. I called customer service and was told “it’s a programming issue, you must do it yourself or we’ll charge you a service call.” Well, I’m not in Florida often. And why a tech who’s in in this neighborhood everyday, can’t come and look at this system when I’m here, is poor customer service.

Whether it was from Ed our sales specialist, or any of the installers/service engineers, and the dispatch/customer service desk, they have been very informative and eager to help. They offer a total package you can count on! I can count on them!

I need someone to call me back. I’ve left message and no one has returned my call. I need to know how to change my wifi in the system. Please call me! I have technical difficulties and need your assistance.

The staff that install are wonderful however EVERY SINGLE piece of equipment we had installed (and it was a lot) failed. Every piece had something go wrong and fail within the first 3 months. We are waiting for our contract to end and will be leaving Vector for another company that have researched its equipment more. We can’t have this and we refuse to refer anyone to them due to this. It’s just not reliable.

Joey is a great installer, and Vector Security is overall a great company. The company has lots of nice and responsive people. But please keep your quality high because there are lots of options for home security!

Vector usings door cams by Skybell. The equipment is subpar. When someone rings my doorbell, I get a notice. However, I can never answer the call. The app just hangs/gets stuck. At first, I was told that it is my wifi speed, so I bumped it up to 1gig. Same issue. Please rethink the door cams that you offer with your security package. Skybell is useless.

I chose Vector because of a security company's recommendation, and most of my contacts with employees has been positive; however, I am considering shutting down both homes that use Vector because of the frequency of problems with the systems. Smoke and fire alarms go off frequently when there is nothing happening, new batteries don't stop doors from requiring replacements. I AM TIRED of receiving calls that one of the systems is sending a trouble signal to the home base...as are my two contacts on my call list. Sometimes there could really be a problem and no one will pay attention to it because of the crying wolf syndrome.

We chose Vector around 10 years ago. We never had any trouble with the system. Easy to use and navigate. We had a few break ins with the system and I immediately got contacted and police on seen. Our technician which is always the same person Howie and he gave us some extra signs for the backyard and stickers. And since then no break ins. And when things needed upgraded or anything getting a appointment was quick. I highly recommend vector. Makes us feel safe our house is ok when we aren’t home. Thank You!!

I really need a review and upgrade, my camera in the front doesn't provide a clear picture and hasn't since it was changed. I went with Vector because I thought it was state of the art. Technology has changed and no one has contacted me about upgrading.

Vector Security was offered by the builder when our home was built. We've been generally pleased, no serious issues that aren't handled efficiently. Our latest service was for a water sensor malfunction and the technician was on time, very polite and helpful.

Vector has always been great to work with whenever I have contacted them. It’s a one call resolution without being “pushed off” to another department or call. If I had to say anything negative about them, it’s that if you ever need equipment swapped out for the same due to damage, you better hope they have it or face putting in a new system. Sure other companies might be cheaper but you get what you pay for in the long run. I look forward to many more years with Vector as they are one of the better companies out there today offering home security.

My former son in law was working for your company. I haven't had any problems since. They are are always there to help and give me security. My home was broken into several years ago and security was here in no time to secure my home more securely.

Called the local branch with questions regarding the purchase of new cameras for our home. Sales person was not very helpful. Said he would check on my questions. Never heard back. A real disappointment considering we’ve been a customer for 30+ years. Based upon this experience we are considering changing to another company.

I don't know or care much for the branch. The person who came was great. He was courteous and helpful. However, I wish he and all your staff wore masks! I don't want to make this a political issue, but both my wife and I have had heart surgery in the past.

I chose Vector because I knew they'd been in business awhile and I recognized the name. I've had my camera system for several years now. The cameras take a while to load in snt browser. And often, one or more won't load, usually the one that's most important at the time. The old interface being based on Flash, it was outdated when installed, and Vector was quite slow in updating it when Flash was phased out. Once that occurred, the new interface took a step backward, in my opinion. It has less of a modern look, and when I want to examine several hours of video, playback is limited to 16X, whereas the old system had 32X and I believe 64X. So research takes significantly longer. And no matter what browser I use, it conks out often. And auto sign-off is not user controllable and happens much too fast.

All of my interactions with Vector are fantastic! I can't imagine a better run company. Everyone is amazing! I should mention that I am on the Board of Directors and have been for more than a decade but this is not a paid endorsement. :-) Oor is it?)

Like the company and service when something goes wrong they are on it very quickly. Like how friendly the technical support is when they come out. Just a nice company to do business with over the years. Plan on being with company for very long time.

I have now had between four and five appointments to correct this problem. Every time there is another excuse as to why it can’t get done. I finally had someone that I thought knew what they were talking about. My last appointment I waited three hours and then I called to find out when they were coming, and I was told they are not coming because they ordered the wrong part. I’m not sure what has happened to your customer service. I never had this problem with Vector before.

Salesman was sharp and installer knew what he was doing, overall a good job from team Vector. We also got a pendant for my mother as well in case something happen to her while she was doing daily chores or while we were away. Thanks.

I had a rep by the name of Michelle who was very helpful and connecting all three cameras due to our own fault. She was very patient. This was a very phone call was over an hour and she did a great job with much patience!!

The system was already in place and I am likely switching. Tim was supposed to send me a quote to replace 2 smoke detectors that were inadvertently removed during renovations, as well as adding a couple in our basement. I have chased over and over to no avail. I can’t believe how bad the system is at the company - when I call I just get directed back to the local branch and still no quote. Surely you want to make a sale and retain a customer? Doesn’t feel like it.

Dave has been a great pleasure to work with and his professionalism and and business ethics are greatly appreciated! I even recommend your company to another business. Erik also was very helpful and extremely thorough with the installation process. I thank him for his help and explanation on how to use the app and website.

Vector already in house. Had ADT in previous house and not happy with service. Sales person Heath and install Tech both great to work with. So far a very positive experience with Vector and price is reasonable. All in all a very good customer experience.

Long time customer. Needed system upgrade. Curtis friendly, patient and very skilled with new system. He is a good instructor. Toni and Zane were also very helpful in which system we upgraded to. Hopefully we will continue our relationship with Vector.

Have had a super positive experience throughout - great customer service and knowledgeable techs. Especially when we have immediate service needs. Would absolutely recommend.

AJ came to our residence as our system hadn't worked for about a year. We had a problem with our telephone wire. AJ said he could rewire or we could go to a wireless system. We opted for the wireless system. AJ was very professional and thorough and examined our new system to us. He was a pleasure to do business with. We have had Vector for 11 years. Very happy with them. Thanks AJ for getting our system up and running and explaining/showing us how to use it. Looking forward toward doing business with you in the future. Be safe and God Bless you.

Andrew (sales) and Kevin (install) did an amazing job. Mr Andrew got me the best monthly deal I found and was very upfront about all costs, no hidden fees or aggressive up sales either. Mr Kevin did an excellent, very clean install. Very personable too. Vector is highly recommended.

We have been a customer of Vector Security for several years. We decided to upgrade our system. Curtis was very professional, neat, and efficient. He did a nice job walking us through the app and the new system. I'm sure we will be pleased with this new system.

Already a customer, installed new equipment. From customer service representative to the installer I had a professional and great service provided to my husband and I. It actually pleasant even with someone entering our home during this time of COVID. The installer was masked and he gave extremely great service and cleaned the areas that required a cleanup.

Staff is very reliable and polite. Also knowledgeable - took care of everything in a timely manner. Called first thing, came on the dot, explained everything. The only thing I have issues with is the price of your service. I do not have this service in my own home, this is my daughter's system. Mine is much less expensive.

Using Vector for 20 years - always good relationship with Sam And contacted him when built a new house 2 years ago - excellent service technician Don ** who has been here several times - very professional in approach and manner.

Ethan did a Great job on the installation. He was very kind courteous and very knowledgeable about the system. He took the time and explained everything so that we understood before he left. I would recommend Vector to my friends and family.

We have been Vector customers for years and are pleased with the company. Today was an update on equipment. Kevin was extremely professional and answered all of our questions. He was very respectful of our property and handled everything very professionally.

Everything went great with getting my system back online. The tech was very professional and explained everything I need to know. I got a new doorbell camera and camera over my garage. I would recommend Vector to a friend or family member

Vector Security is easy to operate. It is dependable. The service technician was polite, helpful, and explained the problem. The problem was fixed in 30 minutes. Tech even pointed out there is a branch of Vector in Jacksonville Fl location of my permanent address. I am considering switching to vector at that location. I appreciated the info.

I can never get them on the phone. The equipment does not work all the time. By far the worst security system I have ever had in my home. And they make you sign a 5 or 6 year lease which is crazy. Vector security is a waste of money.

I supposedly upgraded. I have two new cameras that are constantly ‘not connected’. I called 2-3 times and get no satisfaction! You can come and get your equipment because it does no good here. I’m paying for something that doesn’t work? I’ll soon call another company, thank you!

The installation went great. Kevin was great. He explained everything he did and kept me updated. He was very patient with the work and the way the house was set up. Took extra time. Time make everything work right. Great customer service. He is very knowledgeable and a terrific technician. I would recommend him to my family and friends.

Joe was sent to my home for a service call on my system. He was outstanding and would give him your highest rating. I am new to the service and he explained in detail all of the ins and outs of the system.

Technician David ** did a great job helping to get our cameras up again and changing out the batteries. Great customer service. Installation and troubleshooting was quick and easy. Very respectful and knowledgeable about the system. Thank You Vector Security.

We have been a customer of Vector Security for 25 years and decided to finally upgrade our system in order to eliminate our "land line". Rick, our long time rep, came out and spent time listening to our needs and helped us design a system that met our requests while still being very affordable. Curtis, our installer, arrived on time and was very nice and easy to work with. He was very conscientious about placement of smoke detectors and helpful while explaining how to navigate the Vector App. Overall, the whole experience was great!

Kevin did exceptional work to set up our replacement security system. Also, we appreciate his interpersonal interaction with us through the process from a personal and professional perspective. Kevin patiently took us through the setup and operational training that we are confident to begin using the system.

Steve was great. Patient and explained answers to my questions. Wish he was doing install for my parents. His customer service was exceptional. A friend recommended Vector and I am so glad I switch over to Vector from previous provider. Natalie my sales rep was just as amazing as my install guy.

Recommended by my realtor. I am very satisfied with Vector. They have called a few times to alert me to possible problems. I have a very sensitive fire/smoke detector which prompted two calls. I will have settings on that checked!

I choose Vector because that's was one of my builders' contractors. So ever since I had vector it's been problems after problems... My security cameras keep going down, and how long it took my to get my doorbell camera which now does not work.. The doorbell knock that jams on a constant, to where I would just rather use my house key.. And not to mention the fact that I needed a certificate from the company for my insurance premium that was sent over to me with incorrect information.. I called in twice. Stayed on the phone for nearly 1 hour (entire lunch break) trying to get it straight.. I've also sent over emails to the person who sent over the incorrect certificate on September no response.. Next week will be a month later... And VECTOR SUPPOSED TO BE THE BEST.. Yea they have a lot to work on.

I was experiencing another offline issue with the Vector modem. The light went steady red. I notified vector the same day and attached screenshots of the problems. I was contacted immediately by vector to discuss the issues and requested Mike the repairman to come back to service the unit. Again, Mike showed up on time. He detailed what he was going to do to address the problem. Responded to all of my questions with patience. Spoke to me in a professional and courteous manner and resolved my problems. Mike is an excellent brand ambassador/customer service representative for Vector Security.

I chose vector security because it is the company for my community. The installation was great except that the installer promise to send me PDFs manuals of each of the products, and he never did. Every time I have tried to get in touch with your company, it has been difficult… Either no one answers the phone, no one returns my call, my emails go on answered… I have begged people five or six times to send me an insurance certificate. It seems to be impossible to get. For some reason the link on your website will not give it to me. Will you please have someone send me the insurance certificate. I should not have to ask for this so many times. I was told it would be sent to me automatically. Your customer service sucks.

It was great to see Bob again to help fix my cameras. He showed me that my front door camera. Was off because a light switch was off. Bob was kind enough to help me get my new phone set up also and now I can see what happens when I am away from home. Thanks again for sending Bob to fix my problems.

Ray was very knowledgeable and professional…I was impressed and would definitely recommend the company. He was thorough and efficient in the installation. Afterwards, he trained our staff on the system and took his tone to be very clear. Ray had no issues with the “many” questions I had. His knowledge covered the system and extended to the phone app and the process by which the call center would be reaching out. When he finished, he clean up afterwards and left his card for any further needs. I would recommend the company primarily because of what he did to represent their group providing us with the knowledge we needed, I believe to be comfortable if an emergency arises. We are confident we made the right choice and look forward to the relationship.

How can I keep Vector from setting off my house smoke Detector at 5:40 am, 5:45am & 11am all in one day? About four days later setting it off again at 11am? No smoke, no fire, no other alarms. I got a phone call for every alarm. One Vector employee told me the Alarm Company was running smoke alarm testing. (Running TEST at 5:40am on a week day)?? What if I was out of town and I got this message.

Frank and Curtis were great at setting up our system. They were both very efficient. They were both on time and went over all aspects of the system very thoroughly. I would recommend them to all my friends and family.

Tech called me that he needs to install new cellular Device and wanted to come same morning. I said was going out of town, but if quick he can come. He came out did task and left. A few hours later I was on a plane. Family called me when I landed panicking that alarm keeps going off. Called tech and he said he could not come back until late afternoon. My wife works night shift and needed to sleep. I asked tech to remote in and disable it. They could do this prior to device change. He said he couldn't remote in. He called my wife mid afternoon and wife said it stopped alarming so he closed ticket. I called him and said, "Why did you close the ticket without determining cause as I don't want it to go off in middle of night." He did not see why this is important which blew me away.

It should not take almost one month to get a service call scheduled. Our system has a low battery and our upstairs alarm box has not been working. Our motion detector I think is also not working. Very very unhappy!

I haven’t been able monitor my alarm system since the freeze back last February and can’t get anyone out to help me. I have called several of times and is given a long service date or told that I would have to pay several of dollars, I am a disabled older female and live alone.

I still can’t figure out why the tech that installed my alarm didn’t install a motion sensor, I do have a small dog but he’s not roaming around in the house whenever we leave home. I do know my motion sensor was supposed to be installed with my system but I never received one. Please advise?

I choose Vector Security because of their 24 hr monitoring. I am please to say that so far they have done their job and I am very happy with the service and quick response. When I need them they are right there. The guys that come to my house are Professional and great customer service a+. I will recommend them.

I was referred by my brother. He never received $50 for referring me. I never received my 2 free months of monitoring offered by you for signing up. I hate to do business with companies who don’t stand by their word.

I moved from my previous home and added Vector System to my new home after I having had it previously. I even referred my family to Vector and never received in the small referral bonus after five or six calls to the company. Also, I don’t like the new features of the system which automatically bypasses anything that’s open. This defeats the purpose of the alarm! I’m considering changing from Vector after only a few months with the new service. Really disappointed.

I shopped around and compared prices, products and service. Vector provided the best in all; pricing, products and service. Not to mention a current special. The Rep Daniel ** did an outstanding job with providing customer service and professionalism. I never felt pressured or overwhelmed. The technician John, that did the installation exhibited patience while explaining the product, making sure I was comfortable with working my alarm. I feel very confident that I made the best choice in selecting Vector for my home security service.

We have been with Vector Security for many years. We have been very satisfied with Vector Security from the very beginning. Their customer service is spot on and their service team is very friendly and professional. Very pleasant and knowledgeable of equipment and service.

After meeting Mary ** I knew I wanted to use the Vector System. She has been so wonderful with any of my questions and is quick to get back you. Jim was also wonderful when he came to install the system. I am very happy with the service and the customer representatives.

Great installation and service. Excellent customer service. Highly recommend. On time. Great communication through process. Quality installation and follow-thru. Very quick and thorough installation. Did exactly what they said they were going to do. I would highly recommend them to anyone looking for security services and installation.

We love our Vector system. It helps to give peace of mind at home and when we are always and that is worth everything. Also they have some great people at vector that give you confidence in the system and all of its functions.

I love my Vector system. It keeps me safe and secure at night and that is just wonderful. You can not find people any nicer than the people that vector has servicing the systems. They are just the best. You couldn’t get any better.

I had a wonderful encounter with a technician Louis. He was very knowledgeable about systems and design and in helping to decide going with Vector Security for my service in cameras and access control areas and monitoring. We spoke at length about service and installation of my services.

Vector & alarm.com are horrible. The smallest request either phone or email is met with multi transfers & no help. I changed WiFi service providers & simply needed to switch the settings on my cameras. The troubleshooting from their app constantly holding a button down Never works! I went in the website to change it. That failed. I called since August 30th for help. No one helped me. It’s now September 29th still no help. I called multi times to again be transfers around. No one could seem to get theses settings changed. It’s super simple & yet after 39 days, multi calls & holds no one helped. It’s terrible service & not worth it. I’m stuck with horrible service. Both cameras still don’t work. I put in a ticket & still no one has called to help.

We chose Vector Security based on recommendation from 2 family members and couldn't be happier with your responsiveness and service. We needed to replace our 15 year old system due to a power surge. After calling another company that was not responsive at all we decided to contact Vector. Rick was out within 48 hours and was extremely knowledgeable and provided a lot of information. When we decided to move forward with Vector and told Rick that we needed it installed as quickly as possible he was able to work us in within a week. Curtis was extremely professional and also very informative, providing information and making recommendations that were important for us to know. We really appreciate everything he did to make the installation quick and seamless. Thank you!

Very satisfied and pleased with the exceptional work done by Mr. ** the Vector Security Technician. He was on time and very quick and thorough with his work. I appreciate the excellent customer service and timely response. I look forward to my system and app. Thanks again!!!

Best service ever! We have used Vector for 17 yrs at our DE home. We have a different providers in our PA home which pale in comparison. We are installing Vector Security again in another DE house. I highly recommend Vector Security for all you needs.

I would like to thank your technician, Ray, he did an amazing job at servicing my security system. He was very kind, polite, and knowledgeable. I appreciate that he was on time and called me prior to his arrival at my home. Thank you very much.

They were good and very helpful and we have used them before so we called them out again because the service we get from them is always great and they always fix the problem when they come out. So we would recommend them to anybody else and also Devin was great and patient with us and took all the necessary steps to get the Job done and he is a good representative for your company. Need more like him in the field.

After system indicated low battery, I replaced battery. Got same signal. Replaced battery again and later that day and the next day got low battery signal again. When I called Vector was told a repairman could come on Friday, October 8. That is 10 days from now. Hard to believe no one is available sooner. Do I get an adjustment to my fee since the service has been suspended for that area of my house?

I learned about it from a friend, and after hearing about how much they liked it I thought I would try it. The service has been very good. The service person that come out is very nice. He answers all of my questions and show me how to use whatever device I have to use.

Friendly, timely and efficient. Kevin was on time right at 8:00 am. He and my husband went over the places we wanted the units. Kevin got to work at the end of the day my husband and I are very happy with the look of the installation. Always happy with the help Vector provides.

Bob was super helpful and fixed all of our issues. He is very trustworthy and also good at explaining things (communication skills). We have a second home (beach house) so it’s important that the security equipment, smoke detectors and carbon monoxide detectors are well-maintained.

System upgrade went smoothly. The tech was very knowledgeable and explained the operation of the new panel very clearly and answered all my questions. The new panel is much easier to operate, very intuitive and has many new useful features.

We have been customers of Vector for almost 15 years and remain very satisfied. Our serviceman, Don **, has been to our home several times and is excellent at his job. He explains what he he is doing, gives tips on maintenance between visits and is overall someone we trust to get the job done!

I recenlty called for service for a low battery warning for the main security panel for my home monitoring system. We had a technician out to replace the battery on Friday Sept 24. Not 24 hours later we received a new warning that a different battery was low/failing on a motion detector for the same system. When I called to schedule a NEW service the person taking the call was short and rude with me, cutting me off as I asked more questions to try and understand why there was not a 'check all batteries' protocol when out on service calls for any battery replacement. In addition, the explanation provided was based on maximizing efficiency for Vector, thereby implying that my time was less valuable in making multiple service calls and needing to be available for multiple appointments with 4 hour service windows each! There are too many security companies to be treated poorly and undervalued in this way.

Curtis was very patient, knowledgeable, and he was able to explain everything about my new security system. He is an asset to Vector Security. He set me up on the app and showed me how to use it. He was very neat. I highly recommend him to other customers. I hope he is the installer at my new home that I'm currently building.

We chose Vector because our current provider system stopped working. We were very happy with the quick response to get a new system set for us. Ben was great and the install was very easy. Kevin was a pro and very efficient during his time here. So far, we are extremely pleased with our experience with Vector.

Because of the extremely high degree of competency and professionalism offered by Ben **. I can't put into words how committed and knowledgeable Ben is. On the day of his initial presentation, he had surgery the same day and was in pain, yet still delivered the presentation and answered as many questions as needed.

Had a motion sensor issue technician came to fix. Really like the advance call because I had forgot about the appointment. Technician came by, was very very professional and knowledgeable. Immediately identified the problem and now appears to be fixed. System was tested before he left to ensure the system was working Service was completed in a reasonable times.

Ethan was absolutely amazing! We had an issue with one of our alarms and he came out at 8 pm to fix it for us. He made sure we were 100% satisfied with the system, while making sure we felt safe. Ethan definitely went above and beyond what we could have ever expected. He took the time to make sure we knew how every aspect of our system works. He didn’t rush through things and fixed others that we were uncomfortable with. He is very knowledgeable, pleasant and polite. We would definitely recommend him as a technician and Vector as a security company!

Everything went well. I have been with Vector for years and decided to get an upgrade. Tech was very helpful and explained everything.? I am very pleased with everything done. I would recommend Vector to my friends. I am ready to learn the new system.

Kevin is a professional. He took the time to explain all the benefits and upgrades associated with the investment. He was great at explaining the technology and helping everyone configure their devices. We will consider other upgrades to the system as required. Highly recommended!!!

AJ has always done our work for Vector-10 years-and we are very pleased with his work and work ethic and professionalism! We are very pleased with our Vector system and AJ’s work! We can always feel secure with the Vector Security system!

Bob was a pleasure to have at our home today. He was very knowledgeable and was able to fix our system. Bob took his toile to explain how we need to clear the panel after an alarm and the memory from the system. Excellent Job!

Mr. ** was here 9/20/21 to reconnect our key pad with our wifi. Mr. ** resolved the problem within a very short time. In addition, Mr. ** also help me with an additional problem which took no time at all. Mr. ** is simply a gentlemen and a prince. Thank you for hiring the best employees.

I chose Vector Security based upon my knowledge of the quality equipment and service. That was further enhanced by Heath the Vector Security Consultant. This was a new install and the process was very efficient and simple. During the install the process and the equipment was explained. The installer Steve W. provided information regarding equipment placement and best practices. Training on the system was provided and further supported by video tutorials and customer support as needed. The overall process was exceptional.

We couldn’t ask for anything better from a security company than Vector. They have the best people that are just so nice and look at your home security like it is their home and give you the best system you can have.

We love our service with Vector. They are by far the best company out there and they always go the extra mile to help with every issue and always treat you like family and that is why we have vector. They are the best.

If you want a GREAT product combined with GREAT service, use Vector Security. From their sales representatives to their installers, they are professional, knowledgeable, and you can trust their team with your home security needs. We have already recommended them to two of our neighbors who are looking for their home security needs.

We had to select Vector because of our association. We were very happy with the service man that came out to upgrade our system. The sales support did not have the correct hardware configuration so we almost didn’t get the upgrade but thanks to the service man we were able to complete most of the upgrade. Technician was very knowledgeable, presentable, courteous and excellent technician.

Ms. **, the Service Coordinator was very helpful. I first spoke with her on the phone and she followed up with an e-mail. She was very helpful and provided me with all the information I needed. She was nice and very professional.

Andrew is the technician who services my area. I have always been impressed with his expertise and his knowledge! He is friendly and cares about customers! I would highly recommend your company! I have always been impressed with Vector's security system.

I have had Vector Security for 15 years and so far they have provided good service. The installation of the new equipment went well and Rayan was professional and explained things well. They left the job site in a clean manner.

Vector Security was an option presented by our HOA and I am glad that we picked them. They have been very prompt with service when we had equipment issues like faulty motion sensors. They were available to answer operational questions and of course transparent monitoring.

We have been Vector customers for 38 years. This is our third full system installed in all those years. Our technician from the Willow Grove, Pa. office was Frank who was also assisted by Craig. They did a fantastic job installing a complete system of keypads, smoke, glass break and carbon monoxide detectors. They were very professional and thorough and helpful.

I chose Vector Security because of the great reviews, 24 hour service, & customer service. Aaron ** was meticulously meticulous, cleaned up after himself, was very personable and was able to provide me with the sense of mind that vector was the best alarm service to use. Aaron was nothing but friendly and would recommend friends/family to use vector, more importantly Aaron as an installer.

He was extremely professional and knowledgeable couldn’t have asked for a better technician. He definitely knew his stuff and showed me everything I needed to know. Would definitely recommend home for any install needed in the future to all friends and family.

I choose Vector based on their google search + positive reviews. Have received positive recommendations from others who have used the service. Upon requesting a quote online I was quickly contacted by a rep to schedule a time to provide a quote. I would highly recommend the service to any business looking for a more secure location. Cant recommend highly enough.

Both Tim and Mike were at my house today. They were very personable and provided excellent service. They were excellent to talk to, and we are very happy to have met them. We are very happy with the service provided by Vector Security.

Curtis and Tod were very professional and pleasant and seem to enjoy what they do... I was informed of how to use the system and Curtis was very patient with me and teaching me how to use the app on my phone.

Kevin arrived on time and as scheduled. We had a new system istalled and had a few issues that needed adressed. Made some adjustments to our system that has some false alarms going off. Kevin was very professional and effecient on taking care of our system. Would recommend kevin to anyone that was in need of service.

Kevin was great! Everything I asked that could be done he did with ease and professionalism. So nice to have a friendly person walk through the door and be a delight the whole way through the project. I would highly recommend him to anyone looking for security information.

We want to thank the technician William ** for the excellent job he did in restoring our security system (which had been wiped out by a lightning strike). He explained each step he needed to do in a very clear way. He answered any questions we had. He also checked other things, like the alarm window connections, again explaining what he was doing.

Overall the service I have received has been excellent. From Frank explaining what to expect about Vector to Curtis going over everything that needed to be known about the system. We look forward to the protection and the safety of our new home in Vector's care. Curtis and Frank were both very friendly and very professional!

Vector Security was recommended to us by the former home owners. We previously had ATT who charged the same for less. Interaction with Tonii the sales rep and Curtis the tech was great! They explained the plan and how to use the system thoroughly. I will recommend Vector Security.

Nick was great-friendly and knowledgeable. He took the time to explain everything, and was very careful with placement of the equipment. We enjoyed his company today! I’d refer him to friends in a heartbeat! Overall, very pleased with Vector Security services!

I have had nothing but wonderful service with Vector. They treat you like family and work with you to get everything that you want out of your alarm system and they have the best people that work for them are the best and nicest people that can tell you anything about the system.

We had our new security system installed today. Curtis came out on time and did a great job installing the new system. He was able to answer all my questions and teach us how to use the new system. We have been customers with Vector for a long time and have been happy.

I've cancelled my service. The system frequently stops working for no apparent reason and you have to call in and have it reset. The technician oftens leaves it in a mode that prevents you from being able to set the alarm necessitating yet another call. My system was randomly going off so I had a technician out to look at the system and after charging me for a battery backup, he told me it wasn’t the battery backup. It was something else. I asked him to return the back up and remove it from the bill but he said he wasn't allowed to do that even though he was wrong about the problem. This took two trips from him and three phone calls. My system is broken more than it has ever worked and I would recommend that you use a different monitoring company.

The technician was knowledgeable and polite. It was a great experience. I feel so much safer this was a much-needed addition to my home. I will be referring family and friends about this company In the near near future.

I got Vector Security because my wife has a house with one of your older systems in it. My installation went pretty well and after reading and using my new system I think I understand how it works pretty well.

Received notice from Vector to upgrade cell service. First service call was to determine unit to get to replace old on. Ok have a call it is in and set date to install. A 8-12 but at 12 no one. I call and told they will check. About 1 tech shows up and says "I was install something?' Having no idea why he was at house. If this was the first time something like this has happened I could understand.

Our cars were recently broken into resulting in the loss of items. We have a camera that points straight at the cars and that said camera caught nothing not one frame of the person that did it but yet it will record everything that doesn't matter like the cat that rolled over in the grass 27 times a day. We are extremely unsatisfied with the equipment is overpriced and unreliable and we found out that our 1 year contract turned into a 5 year contract and no thought to tell us.

I was promised certain things 5 years ago. Didn't get and like a dummy let them do it to me again. I had on text but the fit wasn't worth it. I will not recommend to friend and will move soon. Paying to cancelation is worth the in trust I have in salesperson. But it's not the salesperson because I had 2 different ones. It's the owner. A handshake goes a long way and trusting company is even more.

We have been with Vector Security for about 30 years. The experience with this company has been very good for me and my family. We had a technician but the name of Mike out today. He was great, I appreciate him helping me and explaining the process.

On September 1, my security control panel displayed a 'red light', when I checked the 'status control' the response I got was 'low battery'. I called Vector to report the problem, after being transferred a couple times and waiting over twelve minutes I was told the only date available to have some come to my home to replace the battery would be September 24. That indicated to me that providing timely and courteous service to established customers has become a thing of the past. Certainly I not pleased with that change in your business model!