Vector Security Reviews

I was initially referred to Vector Security by a relative and have been a loyal customer for more than 20 years. However, services were recently canceled due to a malfunctioning system, the absence of a service contract, astronomical rates for home service and a significant increase in wait time to speak with Vector’s customer service department. Nonetheless, the alarm monitor center’s staff have been solidly reliable and the justification for continued service.

I have been with Vector for about 20 years.. My dog knocked an outer cover off a door sensor and I could not find it. I called and asked about one and they immediately said a tech had to come out and they do not send them to customers. Even when it is something simple like snapping a door sensor cover on. It takes 2 seconds. I am seriously considering ending the service. Just seems like charge, charge, charge.

Our original Vector system was installed about ten years ago so it was time for a refresh. I considered SimpliSafe and other options but opted to stay with Vector because they are reliable and we felt confident in their service. Yes it was more expensive, but we felt it was worth it to have human backup. Yesterday all new equipment was installed so we are completely updated. The installer (Eli) explained everything clearly and helped us set up our online portal and the Vector app on our phones. The touch panel is a huge upgrade with many more options. Happy to stay with Vector because if there are any issues I know I will get quick and knowledgeable help.

Devan was very professional and very informative. He helped each of us set up the app on our phones and took the time to explain every detail. We applaud his professionalism but were shocked at how kind and patient he was. Devan is one in 1 million. The man deserves a raise.

We have always heard great things about Vector services. Ray was an awesome tech staff member. He made sure all my settings was set before he left. He took his time and was very polite. He made sure I understood how to set up my preferences. Thank you again Ray!!!

It seems that when it came time to make the deal and run my card, for the first month and activation fee, urgency was there. Once issue occurred, and it was found that we were signed up for more cameras than we have, and the cameras we do have and one of the locks is not functioning, the urgency and communication stopped. This isn’t the service we expected and would like to see what it would take to cancel and receive a full refund. Seems simple, since we are paying for more of the package than is actively working. If your company can’t/won’t honor what we were charged for we will look elsewhere.

Your technician Ray, did a amazing job with installing my new security system at my church. He was very kind, polite, and very professional. He took the time to teach me how to use the app for my system on my phone. Thank you for your service.

Needed the Certificate for my insurance company in order to receive discount on my renewal. Took 4 phone calls before someone returned my call and provided the necessary documents. I was told the people who handled this were on vacation but the message on their voicemail did not say that.

I chose Vector because they were the easiest to work with at the start and have never been disappointed. The equipment is good, service has been great both in the office and in the field. Prompt and courteous. Now I am just filling space to make this app happy because he keeps wanting me to submit more and more and more and more. All of the foregoing is true.

In attempting to find the reason for a house alarm, we spoke to employee Chad in Maryland who, with persistent effort, diagnosed our problem as a water alarm (under our sink),. So, after an hour, we silenced the alarm. It was not a Vector issue, but Chad solved our problem. We love him.

Nick was a great technician! He was on-time, knowledgeable, and thorough in showing me how to operating the App and alarm system as well. Very pleased with the operation of the alarm system, cameras, and overall Vector Security customer service and people.

Manipulating and lying staff that will end up tying people to thousands of dollars in debt. Disgusting customer service and overall experience. This has been the worst experience. They do not care for the person, they will tell you anything to get that contract signed and then leave you to pay the price. This is a company of liars.

ATTN: Pamela **. Tiffany called me to schedule a service call due to an issue I was having with a sensor. I was not a happy customer at this point, but Tiffany handled this situation like a pro! I'm assuming her major was Psychology, because she beautifully choreographed that conversation to go a much more peaceful route. :) It was recorded, so go take a listen for yourself....and give that woman a huge bonus, because I was seriously considering not renewing our contract. This is a security company, so when equipment goes down, it's important to have it fixed in a timely manner. Yes, it was my fault that I took so long to sign the rider, but it would be reasonable for me to expect service within 48 hours.....not weeks.

Carridy was very Prompt, courteous, and did great work. He even called the service dept. to figure something out for me. Unfortunately due to the age of my system, I was unable to get the better service plan. Thank you.

Ray completed service in a timely manner. Very clear responses to my questions. Explained what he was installing. Went above and beyond to clearly mark what he installed so for future service down the line could be used easily. Instead of not marking and the next technician having to figure out what goes where. Ray was very personable, took the time to show me how everything worked how to make changes to my system and how to personalize it.

We are currently satisfied with Vector Security as long-time customers. Just recently we upgraded our security system to add the security Ring camera and to add two window alarm detectors. Mr. ** was the total package of "know how", professional installation, customer service, explanation and demonstration of us of new product and overall enthusiastic approach to his job. At no time did my wife and I feel that his explanations were above our understanding. He took great pains to explain each step to be taken in using our new system. I don't believe in cloning, but if it were possible, he should be cloned. With sincere thanks, Willie

Security consultant Phil ** was so hurried to write an order that he didn't tell me what would not work with my system. Vector has NO consistent telephone number to call to assist me. The telephone number on the new keypad is WRONG. The billing is wacko: Salesman ** said one thing, but the emails come in differently. Vector has not supplied me with a profile of persons in the house; please do. Installer arrived TWO HOURS LATE for both appointments, but he was a pleasant person.

Service has been fine, but the last 2 service visits I've asked for a new panel since the door keeps falling off. Tech says it's ordered and nothing ever happens, no follow through. Price is maybe ok (I think it strange that I pay less for my company's security with a competitor than I do for Vector at home).

My tech Aaron has been a great help and very patient with helping me set to my system and understand it. He takes his time and makes sure I understand what's going on and how to use everything. He's very polite and knowledgeable and very understanding and accommodating. Vector has great service and techs!!

2. My monthly monitoring plan is too much money. Brinks Home is offering less. Not to mention Simply safe.

Chose Vector thru referral. Was happy with them and their customer service. Never had any issues with service or monitoring. Any service that was needed was done in a timely and friendly manner. Always got a quick response from call center when alarm went off. Would recommend Vector.

We chose Vectors security bc of Gabe. The staff member was very knowledgeable and informative. Our new installation had some hiccups but the response time to come out and fix them was efficient. We are very happy with our service and happy to be a customer of Vector Security.

Vector has been ok for me. 'Office personnel for Jax office are great but I can't say the same about dealing with monitoring issues/installation as it depends on who you get but the way things are now I guess it's par for the course. If you need office help--ask for Terria and if you need sales I highly recommend asking John but do speak with Tiera first. 00 She is percise, clear and gets it set up so there are no issues and John follows through to make sure it goes as promised. Love that. Hard to find these days.

Vector is cost effective and the equipment is easy to use. The installation went very smooth. The tech took time to make a neat install and explained how to use the system in detail. Ray was polite and called to let me know he was on his way. He tested all the devices, made sure the central station received signals.

Service technician Clifford was called in from Atlanta to service a malfunctioning door sensor in our Clanton, Alabama, home. He thoroughly serviced the entire system. He implemented additional system upgrades available to us to improve performance. He was knowledgeable, professional and focused on the security of our family. He is an excellent representative of Vector!

Sellers and installers were friendly nice and patient. The products are a nightmare. If I wasn't under contract I would have left a long time. My system always buffering. Cameras are poor quality. Always losing service. Don't record when requested. Cameras have short range. It's very bad. Run.

I’m totally happy with my new system. Nicholas was extremely professional and very nice to work with. He was on time which is great. He explained everything well so we could understand and showed us how to operate the panel and app. He is a joy to work with.

Keep getting a warning about the battery needs replacing. Please arrange contact so l can get full benefits of my alarm system. I am repeatedly getting a message from the monitors that the battery needs replacing. The alarm does no good if the battery is not working.

Scott and Philip were my installers. They are very knowledgeable, very professional, courteous. It was a six hour install. They did an absolute great job. Because of them I am considering installing cameras. It is employees like these that give your company a great name.

I'm thinking of canceling due to inability to reach someone on the phone without waiting forever. I have tried to call for tech support 3 times now and have given up trying to reach someone. Being a current customer, I would expect a way to actually reach someone particularly for matters of home security.

I selected Vector because my two brothers both have Vector. I was hesitant because I don't live in that area but I decided to try them. I am so happy I did. Everything they said is what I got plus more. My alarm has gone off twice and they were right on it. Fire dept responded with in 2 minutes my alarm went off. Best alarm company around. Thanks guys. Rick

We had used Vector Security for several years until we temporarily moved to an apartment while building our new house. We had great service with vector previously plus our good friend Dan ** works for vector (manages the Lowe's account). Nick ** was very professional and easy to work with. He had good suggestions on placement of equipment and was thorough and patient while going over things with us. Thank you!

Ms. ** from Vector Security called me and was able to get a service technician scheduled for the following week. Customer Service also contacted me to apologize for not getting back to me right away, and explained why.

First I was promised an extra monitor but after install I was told it's impossible. I was billed right away but the system only started to work a month later and had to wait for 2 techs to figure out they had a wire shortage. The doorbell is never working. I'm never able to answer on the phone or on the tablet and what's mainly disappointing I had agent come down and make sure the house is secure they installed sensor on second floor window as maybe we can access it from the porch roof but I just realized all doors and window of back of house are not secured. I think a thief would first go to back door vs a window on second floor. When I called them it's more than a week and no one calls back

Jimmy ** assisted us with the Vector set up and explained the packages and services. So far we are happy.

I have been a customer for years and needed to update my alarm system. It couldn't have been easier and the rep was totally knowledgeable and scheduled my appointment quickly! I will continue to be a customer for many more years.

Very pleasant and helpful technician. Solved our issues in well under an hour. Very good experience. Vector isn’t inexpensive and hold times can be long. However, good on the ground technicians make for a better customer experience overall. Keep investing in skilled, customer friendly technicians and I expect continued success for Vector.

Chose Vector because they have a contact in my neighborhood. Installed a month ago. First night.... the alarm went off in the middle of the night....2AM. Every 3 minutes it was announced that some window/door was being "intruded". Sounded like an army was invading. I had to shut off the volume to sleep. They fixed it. Now the doorbell doesn't work. Twice. Someone came out and fixed it once. Worked when he left. Now it doesn't. Called service, more than once. Played telephone tag. On the third try finally someone called me back. Renee couldn't have been nicer and more respectful and apologetic.

We have had your service for years. I left one company and came to yours and has had few concerns but was handled. I think I spoke with Monica. She was fantastic. She always made sure the situation was handled. I asked her to let me know when the door locks is on sale. She said she would. Really miss her. I'm over 70 and have had dependable service. Have recommended it several times. Thanks.

I chose Vector bc it’s located near me, and the cost was affordable. I’ve had the service for about a year and I feel safer having it. When I open a door forgetting the system was on, I can cancel it quickly. But when I couldn't, whomever called was always nice and helpful.

Your customer service is pathetic. I have called 2 times today and have been on hold 30 minutes each time with No one picking up. Ready to cancel my service and go with ADT is how upset I am right now.

My son recommended that I switch to Vector about 3 years ago. I have not regretted it. As an elderly person, I find the system easy to operate. Excellent service and easy to use remotely. Keep up the good follow-up service.

I have been a customer in NJ and FL for years. Why should I have to pay for upgrade to my home security system? I think the monthly fee over the years of my contract should be sufficient payment. Would appreciate call from management to discuss.

My name is Ira **. I live at **. I have been a loyal customer of Vector Security for the whole time I have owned my townhouse, i.e. over 25 years. Because of this longevity and loyalty ... and ... I believe loyalty must extend to both sides of an e-mail, a letter, and/or a phone call, I am sending you this letter and what I believe is my rightful request for “owed and delinquent services”.

My co worker, Patricia sent me info. She saw ad by Pete **, on Facebooks and refer it to David **. The cameras are so clear. I love the app. too. Installation was great But I learned that the outlet he plugged my yard cameras in also controls my rear lights and I have to keep them on 24/7 or I shut off the camera. I request the plug be moved to a different outlet and no one ever call or comes out? Am going to do it myself.

I don't get notified right away when the Camera detects a person/activity. I receive the notification sometimes 30 minutes after it has happened. I've called to get this fix before and even had a tech come but it never got resolved.

Kevin was thorough and excellent to work with throughout our installations. Highly recommend him for all your customers. He was very good at explaining all the features of the system as well as the account login on the computer. We really like how he trained us on the app and showed us how to set up additional users.

A sales man came to our door when we first moved in. Was not happy with this person because he came around 5pm and stayed until 12 am. Then he had the nerve to come into my bedroom to say bye! I explained this to the installer who was very professional. The sales man was to bring a drama for outside which he did at a later time but has not been installed. That was 2 years ago! Now I am having trouble logging into my phone to secure the house!

I have been a loyal customer of Vector for 5yrs w/ our vacation home in NJ & the installation, service & follow up is 10 out of 10! Unfortunately I expected the same for my home on Newtown Square but it seems the “service” part ended when the ink dried on the contract. Very disappointed in Plymouth Meeting office. I’m a business owner & fully understand that Covid is a factor; but the lack of communication & service availability is unacceptable, especially from a company that’s main goal supposedly is to “protect”. At this time I could never recommend Vector to anyone.

This review is for service maintenance. Service was excellent. Easy to make an appointment service tech was on time and knowledgeable. He was able to fix the issue in a timely manner. I had previously been with ADT. The service with Vector security is far superior.

Absolutely thrilled with the new security system installation at my home today. Very satisfied with the excellent job that William your technician did today. He came early and took his time to show me how to use my new system. Thank you for such great service.

I had a problem with my smoke detector going off for no reason. I don't think we ever found the problem but Vector sent out a Serviceman and replaced both smoke detectors. I never had another problem. Thanks Vector.

I have had the service for for several years and was due for an upgrade. The staff was friendly pleasant getting it set up! The technician was friendly and helpfully guided us through our new screen to ensure we understood it.

I chose Vector Security due to the excellent reviews online. From speaking to the sales rep to the install tech the employees are excellent, passionate about security, and professional. The install process was very easy and did not take a long time. I am very impressed with the technology and feel that my family will be secure with our new system. I highly recommend this woman owned company.

I have been with Vector for about 10 years, have not experienced any problems. The service is affordable, fits my budget and I particularly like that I can use the App to set my alarm whether I am at home or not.

Ben ** gave us great service and explanation of the upgrades and new equipment that we needed. Curtis was also awesome when he came to the perform the installation. He was very quick and explained everything very well. I would recommend Vector to anyone who is in need of a new security system.

Current customer, But I stay with Vector because of the service I get from my service tech. Jeff has always responded to calls and answered and explain any question or concerns I may have. I have been very happy with my system and the support I have been given.

We had our security system upgraded to be wireless today. Shane was our technician and he was very good. He was efficient and he did an excellent job explaining the new system. We look forward to using the new wireless feature via the Vector app.

I chose Vector because the sales person worked for a branch that was owned by a military veteran. My interactions with staff at the vector customer support level have been horrible. The agent input our security passcode in the system incorrectly and when my daughter set the alarm off the company wouldn’t take our password to cancel police dispatch (because it was entered wrong). Police came out to our home all due to Vector’s incompetence.

We chose Vector Security from friends who had used the company. They were very pleased with the services, as were we. Kevin was very professional, did everything in a timely manner, explained everything thoroughly, and was very kind. We will certainly recommend vector security to others.

Honestly the worst service I've dealt with in my 12 years of being a commercial property manager. Techs don't show up. Customer service reps are rude. All around horrible. I'm shocked this business is still in operation. Will be cancelling as soon as bids are submitted from competitors.

On line. Was looking for comprehensive service. On going equipment problems for over 6 months. Lack of follow up. No return call about getting a credit. My experience with this company has been no less then horrible. Your lack of followup makes me wonder how you stay in business.

We made the mistake 3 years ago to switch to ADT. While having the ADT, there was a home invasion in the middle of the night. My wife was home by herself at 3 a.m. and she didn't even hear the system go off. My previous Vector system, it could be heard 2 houses down the street. I was working and got a phone call by ADT is how I found out. Terrible system and even worse customer service. Very bad experience.

We have been with Vector Security for about 35 years. The interactions with this company have been phenomenal. We have always been happy with the service. Mike was on site today. He was pleasant, competent, and has outstanding people skills. We are very pleased. He instills confidence in us.

We will be cancelling our security system as soon as our contract is up. We are so disappointed in the service and lack of education we have experienced with Vector Security Company. This company needs to have a better customer support. We have can’t never get anyone out to help us with our camera.

Installation was to update our keypad - the installer had a very hard time with it and we aren't sure that we have full security. We have set off the alarm several times and we haven't received any calls checking to see we set off the alarm. When we had the old key pad any time we set off the alarm we received a call from the call center.

I chose Vector because it was recommended by a person that I know. I agreed to a 3 year contract as it was part of a good deal. I reached out to customer service at the end of the contract to cancel the service and I was told that because I didn’t reached out 30 days before the 3 years contract, the contract renewed automatically; that I could cancel the service but I had to keep paying the bill until next year. I asked for the contract to review the information and confirm that it was accurate and over 15 days later, I haven’t received anything. I will honor the contract however I will cancel it when the time comes and I will definitely not recommend the service.

Your security and attention to our system is excellent. If our alarm goes off, you are on top of it and ready to do whatever is needed. We have been with you for a long time and are glad of the protection we receive. You are professional and glad to always help. Thank you for being there.

Reputable, referred by family member, competitive pricing, responsive, quality work, outstanding customer service. Maurilio did a great job of following through on install and taking all the time necessary to ensure an understanding of the features of the system and how to use it effectively.

I have been with Vector for many years. Recently for some reason my email notifications stopped. I am not receiving activity when the alarm is set for entering and leaving. Please have someone call me **. I would like to discuss other options. I believe the regional office is in Columbia Maryland.

I actually did not choose Vector. I had ADT for a number of years, then the billing changed over to Vector. I have had many positive encounters due to forgetting to turning off alarm, having batteries replaced in smoke detector and a wonderful experience with Mr ** when I got an upgrade.

Good price and good services. Technician and sale person are very knowledgeable with the products. They take their time to go over in details and give information needed to operate and contact information. We just signed up and hope when we'll need questions or help they will be there fast.

Have been with Vector Security for numerous years. Have had no problems using their services I have with them. Customer service and tech support are helpful in answering and addressing my concerns. When I have had to have someone out to do updating to my service, they have always been on time.

I chose Vector Security when I built my house 25 years ago. Since that time, service has deteriorated. Two items: Maintenance is non-existent, even though I have a Service contract, and "hold" times when calling Vector for assistance are far too long to be manageable.

I chose Vector because it was recommended by other customers and the system was created specifically for my needs. The installer provided excellent service. He was extremely conscientious and went above and beyond to be thorough and make sure it was installed properly. I appreciate how clean and prompt he was.

Love Vector system and everyone I have come into contact with. Service is amazing! Would recommend to all. Customer service and installation top rated. Salesman awesome too. Very happy with product -clean and safe system very grateful - thank you

Vector is a great and reliable company. I have been a customer for 6 years. Great immediate response on alarm system. Immediate feedback. I would recommend this company to friends. I am ready to update my service. Installation is accurate and professional. The technician was knowledgeable and courteous.

I've been a Vector customer since the early 2000's. We had a Tech to come by recently and he was very rude. He came in my home on his cell phone and stayed on it for at most 10-15 minutes talking to someone else without communicating much with my husband and myself. He also tracked dog poop in my home that he had on his shoes. We don't own a dog. I had to spend an hour mopping my floors everywhere he stepped and had to have my area rugs cleaned. This was a very horrible experience.

All went smooth. Zach the technician helped answer all my questions that I needed and made sure all my devices worked great and I was trained on how to use my system without questioning how to use it. Zach is very knowledgeable on the system he upgraded to and the new system is much easier to use than the last system.

Originally chose to have Vector quote based on the recommendation of my neighbor. All three of the people I've dealt with (Ben, Veronica and Kevin) have been extremely professional and helpful. Kevin in particular spent the most time with me. He was extremely competent, exceptionally friendly and also very patient with me. (I'm not a very technically minded person, and he really made it easy to learn to use the new system.) I will happily recommend Vector to my friends if the opportunity arises. Thanks.

We had a vector system for over 22 years. We needed to install a wireless connected system. The staff was very informative and knowledgeable of the system. Arrived on time and was very professional in explaining and installing the new system.

Interactions with Tierra on the phone were great. Accommodated my schedule. Technician was great! He was personable and efficient and skilled! I cannot remember his name- maybe Frank?? He was very good!

I would never recommend this company. I only have one doorbell camera, nothing else at my house is monitored. Not much of a system. The back of our house should also be monitored, not just the front door bell. Ready to change systems.

We had used Vector in Columbus, Ohio since 1998. When we moved to North Carolina we lived in an apartment. As soon as we bought a house we had to stay with you. We have been very happy with Vector all these years. Thanks.

I got bamboozled into thinking it was better than other companies by their salesman. Turned out it was no better, terrible service mostly at customer service call in. Cameras don’t work half the time, they blame internet instead of taking responsibility for their products and service.

Vector was recommended by the Homeowner Association when we purchased our home in 2005. It was recommended as an affordable alternative for home security. We’ve never had any issues with the monitoring service center. They contact you immediately when they receive an alert.

I chose Vector Security at a Home Show because of the perceived value. The technicians are very patient, persistent, and caring. However, I have had this system installed since 2018 and have had at least 27 service calls for malfunctioning equipment! They finally got the cameras to work except for the front doorbell. The camera itself works. However, despite switching out the camera, it still does not detect someone approaching the house. Works for a while then detection stops. The last visit to fix this was on 9/15/2021. Additionally, it is very difficult to reach the service department.. I am paying $80/month. I wish I had never purchased this Vector alarm system!

For some reason, my doorbell came keeps going offline. I’m unable to see who's at my front door from neither of my devices. I tried troubleshooting it, that didn’t work! This is the 2nd time this has happened and it hasn’t been 60 days!!! Unacceptable!

I have added cameras to my plan and can only view them from inside the home. There is a connection issue from my internet provider to limit security feeds and there is nothing I can do from either my service provider or Vector. Why even have the cameras?

Our tech Jay has been to our home a couple times over the years and he always treat us with respect and kindness. He diagnoses the problem and remedies it immediately. Could not be happier with Vector. Thank you all for helping us to stay safe in our home.

Chose Vector from a recommendation from friends. They advised vector is great being so close to home and actually seem to care about their customers. It’s nice to be able to talk to someone local instead of someone from another state. Installation was easy and the guys who did it was very friendly.

I am a long time customer. I moved to Baton Rouge Louisiana after Hurricane Katrina destroyed my New Orleans Louisiana home in the year 2005. I selected Vector Security in the year 2006, and I have been with them ever since. I am completely satisfied with my service. I would recommend vector security to anyone who is looking for a security company.

As a longtime customer of Vector, I wanted to switch to paperless billing. Also, I wanted to check my current account status as I hadn't received a bill in a while. (We've recently become fulltime Florida residents so all our mail addressed to Gibsonia has been forwarded.) Joni was delightful to work with and she efficiently assisted me with the information regarding my current status as well as providing me a link so that I could update my information and sign up for paperless billing.

Service on an existing account. Had house painted and a door replaced so devices had been removed. Technician was very pleasant and efficient. He replaced the devices on two doors and checked the system and replaced the box on the wall with a new box. He explained everything clearly and left his contact information if we needed any help in the future.

Have lost internet to monitor and can not get in touch with Vector to correct problem. Have attempted to find phone number to someone who can help to no avail. You need to have a customer service number on your equipment. Please contact me.

Curtis was great! Very professional and informative! He talked me through the entire startup process and made it very easy. Rick C did a great job providing me with what we needed, not what was best for his wallet. I would definitely recommend Vector Security!

Vector's security has always been extremely professional. We have never had any negative experience from any personnel. Today, was no different. Mr ** was excellent at explaining the issues and possible upgrades we need to consider in the future. His assistant Joey was also extremely kind and careful. Thank you for all your hard work to keep our family safe.

I've had Vector Security for 8+ years and their service has been nothing short of outstanding. Every time the alarm has been set off (my fault each time) their response has been immediate and by the book. The free 4G system update was quick and the added features with the update are great. I highly recommend Vector to anyone that will listen.

The customer service has been great and we've had no issues with our equipment. Installation was quick and the installer was informative and helpful.. We have been using Vector for over a year and I recommend them to everyone needing a security system!

My alarm was activated on Friday evening around 5:30pm. I received the notification on my email. So I drive home to check things out. Thank goodness it was a false alarm... I gave the company a call and spoke with a rep named Mia and I asked why didn't someone call me to alert me of the possible emergency. She stated they did call me and it was unsuccessful and they called the next number on my list (which that did not happen) and said they left a voicemail. They also put an alert in to the police department (which she didn't cancel because they came an hour later 3 cars deep after I already left my home). I asked Mia to read my phone number and she read the incorrect number I told her that was not my number and she proceeded to say "Well that's what we have".

New installation of Vector security system with Steve. Steve did a great job- explained everything and educated us on the new system. Steve was able to help us with the new technology on our phones turning it off and on and assigning codes for our frequent visitors

3 years ago, I was referred by a co-worker who is a customer and heard me reference my displeasure with a previous company that had provided the service when I purchased the house. I am ultimately satisfied with the service Vector has provided, and will continue to recommend Vector as I have done in the past.

I just put this rock I found out about this company because an older gentleman knocked on my door. He was telling us about the service. He said that we will be paying 30 something dollars a month where new homeowners didn't know any better which was a lie. We signed up. We didn't know to after we signed up that we have to have a three-year contract with you guys. The service suck. Something's always wrong with the door bell service and the camera it always go to Red. Also the filming of it the taping of his stops. We can't tell who won the door half the time. I don't like the service. I wish I would have never signed up for it and then I call other people and they won't do anything to help because we have a three-year contract.

We have been a customer for approximately 18 years. The panel box stopped working and too old to update, so they gladly came and replaced it. Then lowered our rate for being a long time customer. They always responded quickly. Thank you.

I was recommended by a friend, however the experience was ok but when you trying to reach your local office keep calling, leaving messages, over, over, over telling Tammy this is urgent and she has not respond back to us. Our service has been down for a month and my husband keep calling.

I like the overall functionality of the system. So much that I own two. One in my rental and one in my primary residence. Installation is a different story. Both installs included multiple trips to the house to re-do various items from not being able to get the garage door controller to work to door and window sensors poorly installed that looked like they would detach and fall off or even installing sensors that I specifically said no to. Once the installation is up to par and the technicians are out of your house, then the system works well. I do like that I can add my own additional z wave devices to this system without a technician. Many alarm companies don’t allow this.

Original installation left some bugs such as no data transmission which the new tech (Jeremy) was able to fix. He was knowledgeable, courteous and friendly. He was able to diagnose the source of the problem, remove extraneous interfering equipment which had been left in the original wiring, and get the system to work.

The first guy who installed my equipment apparently installed it wrong. My doorbell camera stopped working, all the door sensors had issues and he gave me grossly incorrect information regarding a motion sensor. I understand that he no longer works for the company but knowing that he was terrible, someone should have come out to check behind him. I called another tech regarding my doorbell camera not working and instead of him bringing a doorbell to replace it, he came, looked and said that I needed to make another appointment. Made another appointment and a new tech came out. He showed up and no fault to his own did not know what he was supposed to do. Again, here was a tech without a new doorbell so NOW I NEED ANOTHER APPOINTMENT. With still being in a pandemic, I am not too happy having all of these people in and out of my home. This has been the longest installation process ever.

I have been with Vector for many years and am extremely satisfied with the organization. My contacts with the monitoring personnel has been very pleasant, professional and courteous. All these contacts were because of me accidentally triggering the alarm while it was armed. My only complaint is that Vector has never contacted me with any type of specials to upgrade my system. I would really like to have cameras added to my system outside my home but was told I would have to have an entirely different monitoring service at $30.00 monthly for 36 months. I did not want to pay two bills for two systems. I wanted everything to be in only one system. Is that not possible? I did not want to change companies just to have one whole system and one monthly payment. I also wanted to be able to monitor my recordings at home or on my phone.

We have been a customer for twenty five plus years. Always given prompt service, installation of equipment is always the newest and updated. Vector Security is always easy to contact, their employees on the phone and those technicians arriving at my home are courteous and during COVID-19 they have worn masks when in our home.

I have been with Vector Security for such a long time. They seem like family to me. I have never had any problem with Vector Security. The reason I am still with them is because of their honesty and trustworthiness.

A rep came to my home in SC and walked me through the process of purchasing home security to keep me safe. I was interested and decided to go for it. I moved to Georgia and stayed with it. I feel totally safe during the night.

I didn’t chose, this was installed and I wasn’t aware there was a three year contract. The sensors are always falling. I am done with this service. I’ve had to call several times so the sensors are fixed but they keep falling.

I have had service for almost two years and they have yet to fix my doorbell. It’s always an excuse. As soon as my contract is up I will be leaving and I will not recommend this company to anyone. And I have called and called. Never got my issue fixed but I pay for the service.

Been having a very hard time reaching someone. My smart thermostat needs a battery change every 5-7 days. I requested someone come out In August. Someone just came out and changed the thermostat. Nothing has changed with regards to the need to change the batteries. I again requested someone come out last month and no one showed up. I’m at my wit's end.

This company started out providing good customer service. Consequently as the contract expiration date approached the customer service and repairs to equipment was null. As the batteries to several security equipment stop work the service was no longer being addressed. As for Houston customers there is no branch located in the city. They use other security companies to provide services.

Installment was done thru lies, we had sheriff dept come out 4 times, said breaking glass and another call to wife someone trying get back door a man on porch, Cecil ** salesperson lied, claimed would get charged anymore from Brinks alarms and please not tell them he sold new system to me, which he sold brink system to me over 2 years ago. While signing paperwork Pam **, was ask by technician about smoke alarm system and she said didn’t know, but was told by ** it was part of alarm deal.

GL Homes warranty contacted Vector for service on our system which had stopped working. A technician was sent out quickly, arrived on time and solved the problem. A new battery was installed. Done. Problem solved. Thank you very much for your service.

First of all let me start by saying Mike the installer was phenomenal. He tried his best to be able to get me a door camera but because of the required voltage I was not able to have one. I was using my old one from Vivint until my account expired. Now I have nothing. While I was sleeping my car was broken into but without a camera I cannot see who was there. Someone committing a crime right under my nose is very disturbing. I do not feel safe with Vector.

Experienced Vector's super service with a family member who lives hundreds of miles away. We decided to use them for our alarm system plus monitoring. I can't imagine better service or equipment - really top notch. We're planning an expansion of outside cameras; no question on who will get the job!

Just want to say what a valuable asset Rick is to your company. He has always been there to help out with an issue on my security system. He is always friendly and goes above and beyond his call of duty. 10 star review for Rick.

This is horrible, I was just informed that Vector don’t have to do with any cameras that come with the alarm systems. Please make this make sense? Which they do have cameras, wondering why I didn’t get your cameras. Customer service is great tho. Great listeners.

We were happy with the Alarm.com equipment we had through another vendor, but very unhappy with the service we were getting from him. We researched Vector, spoke with Jeff at our home, and he took it from there. We find Vector to be on top of our security needs and easy to work with. People are professional and friendly. All good.

Spoke to a rep at a home show. System installed in 2007. At that time there was a First Choice office in Chicopee MA. Response has always been prompt. Scheduled service and updates to equipment has always been on time as scheduled. Techs are courteous and knowledgeable, willing to answer questions and teach use when newer models of equipment are installed.

The customer service is terrible and awful. I’ve been with Vector for over 5 years. Every time my system went down it took a act of Congress for the company to come and repair it. When they came, still wasn’t repaired. Kept calling and of course promises were made to call and make appointments for repair and it never happened. Terrible terrible terrible customer service!!! We called and still gave vector another chance and told them if they didn’t respond in a reasonable time we were moving to another company. Never heard from them so we moved to CPI. So far very good customer service. They appear to monitor system closely. I hope we have better success with them.

I thought Vector would be a better choice than ADT but it hasn't been so far. I've had three issues, within the first six months, with my alarm system and had to pay the service tech to come out and look at the system. The system messed up - I didn't do anything to cause it. I believe a company should stand by its product and NOT charge a customer to fix something the customer didn't cause. I know this is in the contract but the sales rep misinformed me about how often this actually happens.

Had other provider but was not happy for several reasons. My brother worked for Vector and convinced me to give Vector an opportunity. Vector is better than my previous service provider but I have had problems/difficulty with Vector service on a couple of occasions - and Vector services/prices are not always as competitive as other providers.

We selected Vector Security as was recommended by our builder for our community at Waterdam Farms. We have had only great experiences so far. Our doorbell has had some issues, but Kevin has come to fix them both times. Kevin is a very nice man. He is professional, personable and courteous. I hope, should I need service in the future, Kevin will be the one sent to my home.

I had been a satisfied and proud customer of Vector Security for several years, and not only has the service has always been impeccable, the products have been technology forward and durable. I recently had a service call to my condo for an issue with one sensor, that my tenant had reported. On the day of the appointment, she called me stating that the Service Tech was taking his time and moving her furniture, opening all of the windows and that it would take another hour of her time, that she did not have. I asked her to ask him to call me. He did not. I called him and asked him why it was taking him so long, and she had to leave. He said he needed to do an celluar upgrade, but we could reschedule and suddenly he'd be done in 15 mins.

BECAUSE OF PAST EXPERIENCE AND GOOD SERVICE. Walk you through any trouble on keypad, service calls are on time, and recommendation are always helpful, replace parts and test for working properly. Always using safety, and practice safety while working in your home.

I’ve been with Vector for years. Customer Service is the BEST! I do have a question. I have a wireless dialler backup and it is more than likely 3g and if 3G service is eliminated do you upgrade my dialler to 4g?

My installation was wonderful. The technician was very professional during the entire visit. He did an outstanding job with explaining very thing and did a good job with taking care of the old equipment and took all the trash with him. A valuable employee to have to represent Vector.

I did not choose Vector, I inherited it from Hammond. In comparison with what we were used to with Hammond, we find Vector customer service far inferior. When I called Hammond, I got a live person answer my call right away. No such luck with Vector. Sometimes all I get is "Please leave a message". Also, Hammond provided free yearly check up of all equipment. No such thing with Vector. Enough said.

The previous owners of our home had vector. It came highly recommended. The installer was friendly and walked us through the whole thing. Made it very easy to understand the workings of our system. He answered all of our questions and tested all the equipment before he left to make sure everything was working properly. He also gave us a number to reach him if we had any further questions or problems.

Thought it was a good system for a fair value. Not the case. Software on cameras is second rate at best. For the price I was expecting a much more user friendly system. I had to remove the doorbell camera and replace it with a ring doorbell so I can know clearly and easily when someone is at the front door.

We chose Vector Security when we built our home 28 years ago because they offered a flexible system that suited our needs and the representative was knowledgeable. We have been very fortunate to interact with the talented personnel such as Kevin ** and Chris **. Because of the challenges of our particular location, Vector Security is able to work with us and provide a reasonable and reliable solution.

WE have had Vector previously, the service was fair and the cost is still affordable. I would recommend that your service people check the system once a year. It would make your customers feel good -- it would improve your relationship.

I was double charged for my monthly service TWICE because February was 28 days and the payment date fell on a weird date. Customer service said they would change the date and make the correction. It double charged me again!!! A supervisor finally cleared it up. The front door camera video on the phone app works when it wants to. Not a WIFI Signal issue as I've tried it right next to the router. Requested a service technician to come out months ago. NO RESPONSE!! I don't even want to call them anymore because I know they're not going to show up. For $65/month it's too much for 3 door sensors, an A/C panel and a front door camera. I wish I could get out of this contract and choose a different provider with more options, or put in my own from Google, but the previous owner of the house asked me to keep the service to not have to pay the early termination fee. Now I'm stuck with it! Not satisfied with this service at all.

New installation. Vector provides basic through our HOA. Initial consult for upgrade guys were great. Took a while to get out here. Then took all day to install 1 camera and a doorbell and they were not able to finish the rest of the job. But they said they had to collect payment. Couldn't tell me when they were coming back out. No one ever contacted me. I reached out to them and got no response and months later no one has still ever finished the job. No one proactively followed up to finish either. I should not have paid them until they completed and they probably would have been out here and on top of it. They insisted.

This was a New Installation. Abdul ** was very careful and did an outstanding installation. He worked tirelessly to solve problems and used as much of the old system wiring and sensors as possible. Kim in billing was very responsive and helpful. Torrence was very professional and helpful in answering post installation questions. Vector is fortunate to have them on staff.

This is the second time someone came out to replace it. The first time the man said he didn't have a new one with him. After I told everyone I spoke to about how many times the batteries have been replaced and it had to be replaced. He said his paperwork did not say that!! About 2 months later and it having gone off several more times they did a work order to replace. The new guy came out and said he didn't have one with him that would fit this system. He said someone would call and reschedule!! That was a week ago and I have heard from anyone!! He bypassed so it would not go off. I need that room working. I am paying for a service and ya'll now are not living up to your contract. And I am no longer happy with your service as I feel I am not being taken care of!!!

Some years ago I won free installation, and have had excellent services, provided to me. Whenever I had a problem my request was completed on a very timely basis. Through many years I'm fully satisfied from your services rendered to me. I will without question recommend your company to a friend.

I originally spoke with Eric over 15 years ago. He was very patient, answered all my questions and helped me choose the best for my needs and at a sensible price. The office is great when I go out of town, doubling down so I can safely leave my house for vacation knowing Vector is watching. A couple years ago I added cameras at my door and outside for added security. That's been a great addition and installation was easy. Overall, Vector has been a good choice for me with very few hiccups in over 15 years.

Had the "new" system installed earlier but had issues with it and called and asked if a service person could come out. Unfortunately cannot remember his name, but was extremely helpful, took his time explaining things to us and gave helpful suggestions.

I made a cost comparison with all the other security systems on the market, and Vector came in with the best cost for the value. Although I do have issues from time to time when the power goes out, the system falls off, and it's not easy to bring it back online. Several times a technician had to come out to fix the problem. This is cumbersome because it shouldn't be that difficult.

My interaction with the Vector Security staff was great. I take nothing bad from it. He was a very nice guy. Unfortunately, I've noticed that ever since the upgrade was made, my Activity recordings seem to pause to where I can't see if indeed a person is near my door and when I try to just open the Doorbell camera alone, it just spins then times out. Have you had any other issues with that?

We chose Vector using Bee Connected. The installation went fine and the basic security systems fine. The cameras are junk. We even paid for upgraded cameras. Our cheap Blink cameras are ten times what these are. Very disappointed and would not recommend Vector because of the response after complaining. They said our internet is too slow but it works fine for our cheap Blink cameras.

I would like to get rid of my landline. The only reason I keep my landline is because of Vector security. Landline costs me about 50 a month. If you have an alternative to the landline, I would like to know more.

We chose Vector Security because a friend of mine was pitching vector to me for a while and honestly it was a little cheaper than the others we researched. I could say that was a mistake. There has been several times where my cameras just don't go off for obvious movement in our front and back. There has been more than 3 times that I'm aware of when we opened our doors with the alarm on and the whole system just rebooted and didn't do its job. We also had a break-in on our car and where the technician placed the camera over our garage it missed the whole thing and when I asked them to come back out and move the cameras they only moved the front one and so I asked the technician to schedule or make someone aware we wanted the back moved also and I still haven't heard from anyone. Basically you pay for decoration and hope they intimidate someone.

We had security with a national company. A representative of Vector came by and asked how we liked our service, the longer we visited, the more we realized we were ready to change services. We have been with Vector for about 7 years, the service, contact and communication has been outstanding.

Someone was supposed to visit my house to service my security system. The person was a no-show within the 4-hour window I was given, and I had to call to figure out what happened to him. Apparently, he was about 40 minutes away but never called.

By chance, a Vector salesperson stopped by our new house and convinced us to subscribe to Vector's services. That was over 13 years ago. Although we did not have any real situations arise during this period, we did have peace of mind that we were safely snuggled in our house.

Salesman was knowledgeable and understanding of our needs. The technician explained every step of the way the security system was set up. He went through the arming and disarming the the system. He explained how simple the app was to use.

We moved to a new home and wanted to keep the protection that Vector has provided us over the years. The install was seamless. We have a newer system than we did at the old house and love the remote features.

The gentleman that came out has been here before. He has outstanding customer service and takes time to explain and answer all of our questions!! He also seems to be the only one who works evening hours, and we really appreciate that, as we both work.

I was satisfied with the service call but I had to wait over a month for an appointment which is unacceptable. This left my home unprotected. What would have happened if I had to leave on vacation? I was very unhappy about this. We have a service contract. This is not how you treat customers.

My 2nd panel is NOT working - texted and called my salesman- said he would talk to service techs because we got a new router 3-4 weeks ago could be the cause. Attempted to call service - no answer - texted Rick again - no response - asked who can I call? I had the panel set to go dark asap if used and the camera not taking pictures every time set or turned off- Bedroom panel only - I pushed button on side to turn off the pictures- EVERY night/morning it comes back on- I am a light sleeper - no light - no sound.

We are disappointed with customer service. I’ve called five times seeking help with the geo-fence function. Three times I had to leave a message. The other two times I spoke with someone who said they would forward my request and someone would call back to help me. I’ve yet to hear from anyone. You can probably guess what our conversation will be when our current contract expires.

If I have a service contract why do you charge for the last 2 service visits. Why do you charge extra for the service? It makes no sense. I can’t understand your policy. It seems to not make sense to me. Can you explain?

One of the salespeople provided the benefits. The installation went pretty smoothly. So far the experience has been good. A few minor issues with some devices but outside of that no complaints. I’m glad that I chose Vector for my alarm system.

Outstanding customer service! Excellent video quality and modern security components. I really appreciate that the technicians are licensed and certified electricians. Definitely worth every penny! I can’t say enough good things about Vector. We will be ditching our doorbell for a Vector video one as well. Thanks again, Vector Security, for quality, value, and caring about your customers!

House was already on Vector when we bought it 8 years ago. Original system was outdated and after replacing windows a new system had to be installed at my expense but new system won't set properly to use without worrying that false alarm will be sent to the police while we are out.

Three calls and cannot diagnose beep beep beep, which needs to be stopped by punching in code. Pulled out ladder, changed batteries, to no avail. Only alternative is to have a service person sent which will cost as much as the yearly service. No follow up.

They have the same problems continuously. They came fix it and 10 days later it broke again. I am tired of calling them back so I leave without security. But I continue to pay the bills. I don’t have the time to continually meet a tech up at the store.

Friend had this company. Nice and accommodating when rocky came out to sell but it stopped there. Never can reach him since. Had so many problems with system since installing. Technician is extremely helpful and tries to fix. Very kind man, Shawn. Linda at the office is nice also. System is always malfunctioning in some way.

Good customer service from our branch. Anytime I have a problem they are very customer service oriented. This branch is family owned and oriented. I totally recommend this company. We are located in Coastal Georgia. Don't care for the 800 customer service number for a problem. I deal with the branch directly. That is the only way to get anything done.

For the price charged monthly. Customer service need to be more attentive to customer. I have a special service that allow maintenance every two years, but no one notify you when it is due. Need to be aware when due.

My wifi upgraded or whatever. Can not get my doorbell camera connected because bit was cause by wifi. Vector wants to charge me 125 for a service guy to come out to reconnect. Been a customer a long long time. Will just find another monitoring service who provides service calls for loyal customers

My appointment never took place. I was given a window of 3 hours, When I get a window of 3 hours for anything I do what I have to do. Actually I was working in the back. Regarding VECTOR. I have unfinished business with them also. They did like something or understand something I put on my update sheet. We have lost communication. Just as well the price is too much anymore. Everything is too much anymore.

I recently had Vector installed. My system had a glitch. When I put the system on Arm Away and return back home. The system would NOT Alert me to deactivate. The issue occurred on two different occasions. I actually spoke with someone in regard to the issue and the representative told me it was set on that Particular setting from the beginning. When I leave my home I want to make sure it’s secured, that’s the whole point of having the system.