Vector Security Reviews

Bad service is bad. No has come out in over three months to fix my problem. This is very very bad. I can not keep a service that I am paying for and receiving this kinda service I will stop paying for something I am not receiving. I have called in and were told someone would call me to set an appointment for coming out two times and no one has called me yet when can I have someone to come out.

I had Vector for 10y. New one old house. We supposed to get a up but it was a downgrade. I cancel my service because they lie and I told them to end the service and they bill me for $3.777 because they didn’t do what was told to me about a upgrade.

Don and Adam were both so knowledgeable and friendly! It was a pleasure to work with them!!!! I feel very safe knowing that they are there to help whenever a problem may arise! Thank you to these great guys for always looking out for us!

Kevin was the ultimate install pro. He was at all times polite, considerate and helpful with his explanations of the camera install. Kevin went over the installation before and after to, make sure we were happy with it. My husband and I were impressed with Kevin's attention to detail. He represents your company very well.

The after sales service is very poor. Called more than 6 weeks ago for an issue with the panel malfunction and was told that was the earliest they could send someone. Called at least 5 times, spoke to various individuals, left voicemails with no response other than "wait your turn". In the meantime I could not use the system for over 6 weeks, was charged for the monthly service, and on top of it Vector sends an invoice for a fuel surcharge of $8. This is unacceptable. Vector should be refunding the monthly charge instead of sending me a new invoice.

When calling, always easy to get to a live person. Customer service personnel go out of their way to provide assistance and followup when scheduling, or getting me to the right technician when I need tech support. Tech support personnel are always very patient and helpful. Always prompt, courteous service all the way around!

Explained all new equipment to my understanding. Showed me on my phone and at the door, showed me how the camera is set up and how to set up around the view. Cleaned up his mess and overall install done in a timely fashion. Thank you for a great install and explanation of the equipment.

We have been Vector customer for many years. This is a new residence for us and updating and establishing the new service. We have worked with Tod ** for many years both residential and business service. Our technician for this install was fabulous--shout out to Curtis **! He even suggested some last minute ideas for add ons which we def took advantage of!

Our prior local security service (historically ranked as one of the very best in Richmond) disappointed us in many ways, so we looked for another option. Many neighbors have chosen Vector, so we asked for a proposal, which we obviously accepted. I must say we have never experienced personal attention and service in Richmond equal to that provided by Vector. Our installation was a bit complicated, but two of their service technicians stayed "on the job" until 8:00 pm, just to be sure all was complete before they left. In addition, their attention to detail was outstanding, they were extremely thoughtful and, in spite of the late hour, left everything in immaculate condition. In my opinion, Vector is by far the best security company we have used in over 35 years!

I had a Great experience. Appreciate the quick and professional response. I had an issue that was reported last week and Vector was here by Monday. The Employee was very respectful and explained what she was doing and why. Every time I’ve had my alarm go off it’s been a positive experience. I appreciate everything you’ve.

Technician came out to upgrade my cell unit for the 3g towers being changed over. Nick did a great job and did a system check while there. Asked if I was able to use the system and app to get the most from my system. He offered other products Vector has. While vector's been good to me with pricing I have my own camera system so didn’t need to add more.

My business uses Vector Security. We are happy with our service. My mother also uses Vector for her home, she is happy with the service. We always received prompt attention. The service calls us whenever there is a problem such as loss of electricity or low batteries.

We had worked with Ben and Vector at our previous home and were very happy with the service. Kevin has done a wonderful job with our very complicated installation job. He was incredibly helpful and accommodating. He was incredibly knowledgeable about the system and very patient in explaining its operation.

Vector Security was recommended to us by another contractor while our new house was being built. Working with different departments at Vector Security has been a pleasure. Employees are helpful, responsive, and professional. Although we haven't moved into our home yet, we are impressed with the company and are confident we selected an excellent company for our home security system. Thank you!

Frank was incredible providing all the necessary items I need and Curtis was just as awesome. He added things to complete my installation and was the best at giving the training to understand the system. I am so grateful for everything.

Thank you so much for such great service. The installation far exceeded my expectations from start to finish. I am wonderfully pleased with the new system that was installed and the phone app. Two thumbs up for everything that was done.

We would like to cancel the Vector Security service. Please advise how to proceed. This service is too expensive for us. We didn't like how the communication between the customer and the VS service works.

Frank and Curtis did a great job from selling to installing and explaining how the system works. The unit is user friendly and gives a great peace of mind. I feel much better knowing that my business is being monitored 24/7 by Vector. I will be adding a system at my home asap.

The installation was very timely and professional. I am very satisfied with my experience with Vector Security. The entire process was an absolute breeze. Thank you so very much for an amazing system that is easy to use. Highly recommended for all.

We have been a customer of Vector for 25 years and have always been pleased with our service. Highly recommend. Frank and Curtis were thorough in explaining the new cameras and stayed until we fully understood the system. We love the features of the cameras and feel comfortable with using it.

I had Vector at my other house and when I moved I wanted to stay with vector security. They were very friendly and made the process easy to work with schedule. Ended up upgrading to their newer model and looks great. Technician did an excellent job.

Large company with a long history.. This service call was needed so a motion sensor could be replaced. It failed. Service tech was great. Very experienced and knowledgeable. Customer service line needs a lot of improvement. Took a long time to get through.

Outstanding customer service. Installed the system and it looks fantastic. Kevin installed cameras and a doorbell. he took the time to go over all the options the system has. Was very knowledgeable and knew every question I had in regard to the security system. Was very pleasant to work with!

Thank you April for your help in cancelling our office alarm due to the sale of the property.. We will of course continue with our home service. Thank you for the many years you have been there for us.

Your service is part of our HOA. I am trying to get a certificate that shows coverage for my insurance company. I have been on hold for 30 minutes only to be told that nobody can help me now. Not my definition of Customer Service.

Andrew **, North Customer Care Center, provided the best assistance to us. He quickly diagnosed our problem and immediately guided us on how they resolve it. His knowledge, patient and great customer support is an asset to Vector Security. Thank you for the outstanding help.

I was highly impressed with the Vector security staff. From Dave, in sales to Xander and his assistant installing and explaining the equipment. Xander thoroughly explained the app to us and we feel confident in using it. I would recommend Vector Security to all my friends, family and neighbors. The various systems provide peace of mind.

I encountered an extreme amount of issues with the two previous companies. I then contacted Ben ** and enquired about Vector. He was awesome and did everything he said he would do. He then stated he would send the best install guy in your company and boy did he. Along came Kevin **, he was wonderful, extremely professional and very very neat. It was the first time my wife didn't ask "who was in my house". Kevin and Ben were both awesome to work with, I applaud both of them!!!

Just updating the system previous homeowners had. Easy transition from our previous home to the new home. Was able to add more CO, check all smoke detectors, and update app usage. Very easy to contact, set up, and activate entire system.

Trying to contact Vector by phone for customer service. Phone multiple calls not being answered or managed to anyone. Do not have a contact extension, just want to reach customer service. What if I had an emergency.... no one picks up. Robo call answering a big joke.. Tried 4 phone numbers. Same Robo answering. Once it even hung up on me...

Our sales consultant did a great job describing your products and services. Your installer was outstanding in both the actual installation and in explaining how everything worked. I highly recommend this company to anyone looking for a security company and will to my friends and family.

Bob was very professional, prompt, and very knowledgeable. He is very friendly and has good customer report. Bob answered all our questions. He made suggestion to improve the coverage of the smoke detectors in my home. Thank you for your service since you're a Veteran.

We have had continual issues. Once the smoke alarm went off from a candle but no one even called. The prices went up and I called to discuss with no response. This isn’t the first time no one replied to issues. We are moving in the near future so we’ll disconnect service very soon. We were going to wait but with the increased rate it’s better to do it now. I don’t know how many messages to leave.

I contacted Heather **, our representative, and told her that we needed two people put into two alarm systems asap, and she took care of it right away -- like, within an hour! Her assistance was so helpful and greatly appreciated!

I've left numerous voicemails and made numerous phone calls. When I finally got connected to someone they told me they would call me back and never did. Worst customer service of all my utilities. On top of that you guys continue to charge me for equipment that I either don't have or was never installed during installation.

I was so please to see Bob today. He is very professional and a delight to talk to. He was able to get my keypad working in my bedroom very quickly and am very pleased that the system is working again. I am very happy with Vector and the nice Technician Bob that was sent to my home.

Better price per month. Installer did a great job with the install. Explained the entire system and answered all my questions. Would highly recommend to anyone. Was able to easily install existing equipment. Was timely on installation and very professional.

Frank was my salesperson. He was great. I would recommend him. Frank did a great job explaining the app and and the whole system. The installation Frank did a great job. Frank was friendly and easy to work with.

Marcus ** has a terrible attitude. He is not an honest person and hung the phone up while speaking with me. He never mentioned referral program and put a credit on my account when clearly his District Manager stated I could receive a check.

I have had an absolutely wonderful experience with Vector Security. William was very professional and timely from start to finish. I am very pleased with the new system that was installed. I would most definitely recommend Vector Security to anyone.

This was an upgrade. Installer: Nick **. He arrived on time, very courteous and quite Knowledgeable about his job. Completed the task in a timely manner and respected our property. Was very careful to return properties back in place. I would recommend Mr. ** to everyone I know.

Very happy all around with service. Technical team was super thorough to review house, make suggestions and address all my concerns and requests. Upgraded to beautiful new hardware, and installation was easy and quick to schedule and installation team pleasant to work with, talented and very helpful to explain new system.

I have been paying for service which I have not received for 3 years. I want to cancel my service as of today 3/14/2020. I have had no follow-up in regards to my complaints that I have made about 10 times within the last 3 years. I can be reached at ** or via email at **.

Tony has been great to work with and has always provided us with excellent customer service no matter what day it is! We will be unexpectedly moving again soon and we will be covered for one more free move with Vector! That was a very nice surprise!

David was Very professional and knowledgeable. David explained everything and assisted us in setting up our iphones. We are extremely pleased. The system is very easy to understand and operate. We would definitely recommend the security system to friends and neighbors.

The integrity of the people that work for Vector and the excellent service and level of response in solving a technical problem. The quality of the security system and cameras. The ease of use of my portal. I referred vector to my neighbor.

The Vector Security technician arrived to install our new security camera system. He was very friendly and professional. He installed four outside cameras and set up the indoor monitor. He completed these tasks within a day. He also showed us how to access the Vector Security website and mobile phone app. He was very knowledgeable about the work he performed and helpful in explaining how we use the system.

Thanks to Vector Security and Alarm.com my issue was resolved quickly and professionally. I submitted a request via my app and received a phone call shortly afterwards. The staff were knowledgeable and efficient. After following their guidance my issue was resolved.

Great service. Service tech very helpful and very knowledgeable. Represents Vector Security very professionally and very courteously. He is always willing to make things right. The motion sensor had been installed upside down and your service tech was very quick to spot and fix the problem.

Joseph is the best - on time, excellent communication, efficient and personable. Our entire system was checked, batteries replaced and updated. We have been Vector customers for 12 years+. Love this company, customer service and the peace of mind. Thank You Vector. ;)

UPDATED 04/19/2022: 2 months ago after taking a week to speak to someone because calls never get answered, messages never get returned we canceled our security system. Oh and by the way our system has not been active for over a year. Well to my surprise I go to my mailbox the other day and there is a bill, after 1 hour being on hold today with Vector. We received no documentation about our service being stopped ever.

Vector came with the home I purchased and I have had nothing but great experiences with them since then. Customer service is excellent and service is awesome. Employees who come to the house take care of the home and are very very respectful.

Reliable and good customer service. I have had to request an alarm monitoring certificate several times and the reply every time was fast and very courteous. Every time I have called Vector Security, the service has been efficient and polite. Also system is reliable.

Everything went great! John did a excellent job explaining everything about our new system. The system is really user friendly. We also like the door bell camera. We would recommend Vector Security to anyone looking for a reasonable priced security system that works great.

Nicholas was kind and swift with the installation. Offered to help me out on learning how to use the alarm system as well ask answering all question I had to make sure I had the basic understanding of everything before he had left. Is thorough with his work and makes sure the customer needs are handled then and there.

In a past home ownership I had Vector. When I purchased my current home another home security service was installed. After 12 years and insensitive service, I have returned to Vector. David, the Vector installation technician, was kind, thoughtful, neat and extremely helpful. Natalie, the Vector salesperson, was a good listener and quickly helped to get a new system installed. I will be proud to refer neighbors to Vector.

Kevin showed up on time and installed everything in a timely manner. Kevin took extra time and care on rewiring my new front door. He was polite and showed me how to use the system when he was complete. Walt the salesman was helpful as well when explaining the system.

Love my system with Vector. They are just the best and they have great service with great people. That are just so nice and treat you like family. You couldn’t ask for better. They come in and check everything to put your security first.

Kevin was great in all aspects. Was extremely thorough and friendly and very knowledgeable. He went above the original call and check multiple issues that I had explained when he arrived on site. Addressed all my concerns. Our system is back to 100%.

Natalie ** was highly effective and professional in marketing new Vector products that best fulfilled my objective of enhancing my Vector home security system. Mike ** was highly knowledgeable and skilled in the installation and he educated me on how to manage the expanded capabilities these add on products provide me.

The instructions on your website to clear the beeping are confusing and don't work to stop the noise. The issue is not for the customer to correct but for Vector to correct. This is a Vector tech problem that should not be the customer's responsibility to engage. Vector has that responsibility. Fix it. Your telephone response is equally poor.

How do I even cancel service??? This is scary if it is this hard! Not pleased at all. Just pushing me off from one to the other. I was going to recommend this company. But now... I highly doubt that possibility very much. I truly hope no one else has this happen to them.

Watch for bait and switch. I was told by the retention person I was signing for one more year. Turns out they say 3 years so I'm stuck with paying 6 more months of poor service. Seniors be extra careful.

We already had Vector security. We got an upgrade with cameras. We only have one remote that is operational. We have contacted the salesperson and installer and still have not been satisfied. All we ask for is that our second remote be programed so we can use it.

I had an appointment today for an security system upgrade. I was given appointment today between 9:00-11:00 am. Nobody show up or called. It was a big inconvenience because I had to work so my sister had to stay here and nobody called. I am on the verge to tell your company to discontinue my service because it's obvious you do not value me as a customer. I'm looking into CPI.

We have Vector at our main house so when we bought a vacation home I called Frank right away. He was so easy to deal with. Today Curtis came to install our system and he was very efficient and when he ran into an issue was able to find a good solution. He was a pleasure to deal with.

I choose Vector because I was told that with me being active duty military there would be no penalty if I had to cancel service with them if I received PCS orders…a detail that they declined to tell me was that it is only if you are selling the house! I’m now being told if I want to cancel I will have to pay over $2k. Military members I recommend you find a more accommodating security company that can respect our constantly moving lifestyle.

I went had called on Monday 2/28/22 to speak to a sales representative, someone responded to me and told me she has forwarded an email with my phone number and that the person will be call me shortly; as I send this email today Friday 3/3/22, 3 days after, I am yet to receive a call. I had mentioned to the person I spoke to that I wanted additional surveillance cameras around my home. Vector Security as a whole is a very dependable and reliable organization and that is why I have remained with them for almost 13 years. Every so often you come across some sloppy representative who don't really care. I will appreciate it someone can look into this.

Long term customer of Vector. Very pleased. Kevin came out to do quite a few enhancements and did great work. Very professional and efficient. He want above and beyond. We ran into some issues with the door bell, Kevin had a work around and got it up and running. High quality and highly recommend. Great experience.

Two important features for us are not working properly and never did. First the cameras are not consistent in picking up activity. This is very frustrating being if we want to capture activity of importance there’s no guarantee that will happen. Second the alert system on the main unit letting us know when doors or windows open is never consistent as well. So in the middle of the night or other time, if we don’t have the alarm set and we’re looking to hear a door chime or window chime letting us know there is activity, there’s no guarantee this is going to happen. In fact it hardly EVER works. I guess this is the huge disadvantage of our previous hardwired system against a Wi-Fi system… Waste of money…

Showed up early and was very thorough in explaining in how the system and apps operate. Was very patient with me asking the same question multiple times and assisted in setting up multiple users. He was awesome. The install went quicker than expected. Very efficient.

We've had Vector Security for 26 years and have been very pleased. The service person was extremely polite and answered all our questions. All the batteries were replaced and tested. He even answered my stupid questions. I hope everyone is as good as he was.

Having been a Vector customer since you were American Alert, when I built my new home, it was an easy choice to go with Vector. In early February I started receiving calls from the monitoring center that my smoke detectors were not reporting although there was nothing shown on my control panel. It was determined that the panel should be replaced. The short version is that your technician arrived at 4:40 PM on 2/11 and spent over three hours on the replacement but could not finish all of the work. 2/11 being a Friday, I waited until 2/14 to find out when this work would be completed. I was given an appointment of 1:00 PM to 4:00 PM on 1/28. At 4:10 I called to find when/if a technician was coming and was told there was nothing scheduled for service at my address. Now I have an appointment for 3/11 between 8:00 AM and Noon. At that time my security system will not have been fully functional for four weeks. I am NOT a happy camper.

I was told that when I signed up the service agreement would cover any parts that go bad including coming to change the batteries. I have had the service agreement to 11 years (paid almost $3,300), and now find out you do not replace the batteries including the back up battery according to the service girl I spoke to. WHAT A JOKE!!!

Chose this service based on the recommendation from a neighbor. Service has been spotty to say the least since the system has been installed but especially in the last week or so. My alarm system has gone off twice in the last week and never received a call from the monitoring service. Good thing it was not an actual emergency! Will definitely be changing service especially once my contract expires.

The camera capture things and send them to my phone after eight minutes. It’s not instant that’s why I’m not really satisfied. Takes a long time for me to get my images to my phone. I have upgraded my phone like I was told. I’ve done a lot of things that I was told to do at the house and it still takes forever for images to get to my phone.

This week 2/28, I came outside to get my cans while the regular trash was being collected, the gentleman who was emptying the cans saw me and brought the can all the way up to my garage, he then put both of them into the garage for me. Very helpful as I am a senior citizen, please thank him again for me

I been very pleased with your system. It has save us with a lot of headaches on people coming to our house and now we can see who has been there when we were not there and also I had a problem with my system and you were there spot on

I’ve called literally 6 times in the past 7 months and have emailed as well for a lawn sign. And I have received nothing. It’s amazing. A big company like Vector can’t even get me a lawn sign. The next time we have our HOA meeting with the 619 homes in the community I can let all know that a simple request can’t even get done properly. My bills are paid on time. I’m not asking so much all I want is a new sign. That’s it. Please respond.

I wish there was a senior discount. The prices just went up. More importantly, a lit candle set off Vector’s fire alarm without notification from the company. Also, a battery needed replaced. When I called I was instructed to replace the fire alarm battery but it was the motion detector. I am strongly considering canceling.

Jimmy was great helping me to get my security system in place. The customer service component is also really good and responsive. The installation team took great care in not damaging my home and using a great plan to secure my vulnerable areas. I highly recommend using Vector Security.

I decided to use Vector because Vector was recommended by my brother. The technician called when enroute to let me know thirty minutes before arriving. After arriving the technician was able to solve the problem I had been having for over 2 years. The technician was also very knowledgeable and able to correct all my problems.

Chose Vector because my friend Darlene ** of York has your Service and she was pleased my contact was Audrey and she did a fine job looking at what I needed and giving me a great bid and also the free camera over the holidays was nice. I also like the fact that your service included changing batteries.

I chose Vector because I knew a manager. Nick was very professional and wonderful to speak with. Nick was very knowledgeable and caring for my house and space. I will recommend this company and technician to everyone I know! Very timely and informative!

Kevin did our installation 7 years ago and we were happy with the job he did then, so we were happy to have him return to fix our current problem. He fixed the problem and once again it was a good experience having him here.

I realized after posting this review that the majority of issues I had wasn't with the company itself but the authorized dealer that I obtained the services through. I have since spoken with Vector and they have gone above and beyond to acknowledge what I went through with the dealer and to resolve the issues caused by the dealer. The services provided by Vector never failed. I received notices on their app when anything happened in the home. I received calls if the code was entered incorrectly or if an alarm was tripped. That service was always Stellar. I am updating this to a 4 star as they provided excellent service that gave me with security I desired in my home but did have some communication issues between them and the dealer - my advice avoid the dealers and secure your service from the company directly!

As a long time customer of Vector, your products and people continue to impress me. I have recommended Vector to others. If my children wanted a security system, I would recommend Vector. Frank and Curtis were excellent. Carridy did a great job of upgrading to 4 G. He was the one that placed the idea in my head to upgrade the entire system. As you can see it is a good team effort.

Very personable, asked a lot of questions to get to what needed to be done and followed up with those outside of me to be sure he understood what was required. Works well with others and cleaned up after himself leaving the area cleaner than when he arrived.

Had a defective smoke alarm. Don replaced the defective piece and actually was willing to move the alarm away to a location in the ceiling that we preferred. Don has been here before and has always been courteous, professional, and efficient. Despite some inefficiencies we have experienced with your back office operations, we have stayed with Vector because of the service techs like Don.

Chose Vector based on reviews and Alarm.com utilization. Frank ** directed me well on the system to go with. Curtis ** did the installation and was outstanding. Actually added a few features to the system to enhance it, including doorbell camera. Overall fabulous experience.

Kevin is outstanding! Professional, polite, and most important, knowledgeable. In general, the tech support at Vector has been the reason we stay. We considered switching to ADT but stayed for good tech support. Keep people like Kevin and keep the tech support strong! I hope he also worked in maintenance and can be our regular person. Thank you!

Once you sign up you cannot cancel! Even if you're moving out of state and will not longer be a home owner. We are selling our home in SC and moving into an apartment while we build a new home in Florida. But since I still have 6 months left on this contract I have to pay it all upfront! They can't just cancel it!! Don't bother signing up!! The cameras are slow, if something goes wrong with one of the cameras they take weeks to come fix it.

Justin ** from Vector Security did a great job explaining the security system to me. He fixed our communication issues and gave me recommendations to improve our security system. He was very helpful and informative. All our alarm issues were resolved and panel was returned back to normal status.

Zack came out to our home to reset our security pad. He was a very nice young man. And got the job done in great time. My husband and I just wanted to let you know that we think he is an asset to Vector Security.

We are moving to a new residence and would like to cancel service effective 3/3/22. Once we are settled in new residence, if we determine we need a new security system we will reach out to you at that time. Thank you.

We decided to choose Vector Security because it is a well known name in the security industry. They have very advanced technology when it comes to security for home and businesses. Vector security is also very affordable for what the enhanced security includes. Kevin was very helpful in the process of setting up and explaining how things work. He also made sure that we understood the product and answered any questions that we had!

Using since 2007. Satisfied with alarm system. Satisfied with Vector Security. The technician Chris did an excellent job installing and explaining the new system. Would highly recommend Chris for installation. The new system seems to be well worth money spent. I would highly recommend Vector Security.

Chris did an excellent job and was very knowledgeable. I suggest that you redo this form. As you can see the field below has the question below the answer. I also want to commend Sandyi and Heather in your office. They are helpful!

Nick arrived on time and got to work immediately on connecting our alarm system. He was very polite and informative each step of the way. The installation was done in a professional manner with minimum wires being seen. Very clean work. He informed us on how to use the system and app as well. We are very satisfied with the job he has done and will definitely be recommending to family, friends and others. Thank you all…

Thank you for your exceptional customer service. Not only do you have quick responses with detailed explanations but you have gone above and beyond to accommodate me with everything I have asked your company for. I look forward to continue working with your company.

I would not choose Vector Security if it was the only security company on earth. Trying to cancel the service is a nightmare. This company is dishonest. How many more ways can I say this is a terrible company. Been trying for 2 months to cancel my account.

I chose Vector security because the house I purchased already had the system in it. The system is easy to use and the staff was great to deal with. I love the panel that came with the system, very easy to get around.

We have been with Vector for over 10 years. Recently, after having contractors in our home, our transformer, which powers the security system had disappeared. We called customer service and asked to have it replaced. They gave us a service date 3 weeks out! This means we will have been without a security system for almost a month. Our contract will be expiring in a few months. We will NOT be renewing our contract with Vector security. We may even just pay the fee to release us from the contract. Very disappointed!

We were having trouble getting our business alarm to set due to some connectors needing aligned. We called twice over a one week period to get service - with no response. I called the 3rd time and got Laura. She helped me bypass the areas needing attention so I could set the alarm - and she followed up with me to make sure that the alarm set correctly. Laura saved the day! If we would have spoken to Laura on our first call, would give 5 stars.

I just wanna thank my tech Patrick F And Terrie for helping me update my system and getting my home automation features back to working correctly. I am truly spoiled and would be lost without them! I love Vector Security and truly do appreciate all that they do. Thank you.

Vector Security called me and scheduled an appointment for a system upgrade. I took a day off of work to be home for the technician to come and complete the upgrade but the technician never showed. Upon calling him this evening, he stated that Vector should’ve reached out to me because they did not have the panel necessary for the system upgrade. I took a day off of work to be here for an appointment that Vector scheduled and no one from Vector reached out to inform me that the panel was not available for today’s install and I spoke to the scheduling rep three days ago. In a time where trying to keep customers should be a higher priority, you would think communication would be much better than it was. I am an unhappy customer to say the least! Terrible customer service. You should be ashamed of yourselves.

Great service with Curtis setting up my alarms for my salon and great with the showing me how to use it and getting it sep up on my phone. Toni is great also. Went out of her way to help me with what I needed and great person.

I chose ADT at first. They went up on their monitoring service, so I switched to Vector Security. Big mistake! The service from what I have, especially the Doorbell Camera is spotty or nonexistent. The cellular app seldom works and the neighborhood cats keep the file full of worthless videos. I have had techs out to correct or tweak the system but, that has not helped. Don't waste your money on this alarm system. Just as a side note..AJ, our always responding service tech, know each other on a first name basis. He does fix our continual problems. Thanks AJ.

Safe and secure.

Mary is my Sales Consultant. She is wonderful, thorough and extremely professional. She assisted me with a service issue this week that had become very frustrating for me. Mary took charge, calmed my nerves and got it done. She's a keeper, for sure.

Have not been able to get through to Customer Service for 2 days. Issue is continuous Chime beeping, which might be a battery problem. When I tried to create online account to see if I could possibly get through to someone or resolve issue online, it requires information from the tear off portion of our last bill, which of course I don't have because it is sent in with each payment!

I've been trying to reach Vector for over a month. Our battery it is low and we need a replacement. Our doorbell hasn't worked properly since its installation 6 months ago. NOBODY calls me back!??? Not sure why I am being neglected but it's getting pretty absurd.

They are awful. You call and it on hold forever. If you leave a message they do not respond. Email never gets answered for weeks. When the alarm goes off, no one responds. You be dead. You are locked into contract and can't get out. Would never recommend.

I am very happy with Don **’s work! He replaced the batteries and was very knowledgeable about the system. He explained not only issues with the smoke detector but also recommended and installed a second one upstairs. He also explained how the Z-wave unit works (something I never understood!) and really helped me.

He was so warm and welcoming. He is an asset on the phones for ur company. He was so genuine and I felt very confident in his knowledge. I called about a beeping my system was making out of nowhere. He def calmed my nerves and assured me I was still safe.

February 01, 2022 my neighbor notified me that my home alarm was going off for about 15 minutes which I never received a call from Vector Security Monitoring Company. I departed my job to come home and inspect my property and returned to work and called the Vector Security Company inquiring why I didn’t get a call from them directly which the representative elevated my inquire to management to call me back regarding the issue and no one called me back as of 9:40 pm while writing this complaint. Vector is supposed to provide protect my property and they are not. I paid them for services since which I’m not receiving. I purchased my home in 2005 and I’m very dissatisfied this type of service.

Nick was a pleasure to work with. He had excellent attention to details, asked great questions and answered all of my questions. He has strong product knowledge and relates to customers on a professional and personal level. He’s a great rep for your company and brand.

It was a very long day, but Curtis was a trooper. He stayed for six hours until the job was done. He was extremely patient when teaching me how to use the new system. Frank was very informative and helpful. When my land line service was interrupted, the problem was diagnosed very quickly. I am very pleased with Vector.

I have worked with Vector Security staff for years at my job and now have the pleasure of working with them for my home security system. They are always prompt in responding and addressing issues which is important. We are fortunate to be working with a great crew.

It was a very good experience starting with Lori ** answering the phone and personally making sure that I was connected to the right people to get this taken care of quickly and with little to no issues. Next I spoke with Frank a sales rep. I don't particularly care for Frank. He wasn't pleasant to talk to at all and told me I was interrupting his lunch. He's pushy and his choice of verbiage wasn't good. In my opinion no one should be talked to in this manner let alone a disabled veteran.

They are our security system. The service technician was very professional. I found him to be thorough in his work. I would recommend him/ Vector to others. As I stated, the tech was professional and he appears to like working for Vector.

We have had Vector for years. The reason we chose Vector was that being new to this area, we noticed many other homes using Vector Security. However, we were never given a certificate showing coverage and we had been told it was for burglary and fire and apparently, we were misinformed. There is no fire protecting but mention of heat sensor.

My daughter has Vector at her house and loves the system. Easy to use, great customer service, very helpful from start to finish for the install of my system. Curtis was great. My daughter suggesting going with vector just for the overall experience with the company. I would recommend vector to any of my friends in the future.

We have called several times since July to have my Cameras and app fixed so we can use what we PAY for. We are always told someone will call back and they NEVER DO! I have paid for services that we can't use since JULY 2021. I called yesterday, gave my work phone number, and still have not heard from Management on our complaint. This is outrageous of a company!

Curtis was awesome and did a great job on the install. Went over everything with a fine toothed comb. Jennie was awesome and came the same day to give me the quote and worked with me to get exactly what I wanted. Was a very good experience and would recommend Vector to everyone!!!

What a wonderful experience with Curtis. He spent the time with all of us to educate on how to use the system properly, The install was seamless, we are waiting on the cameras to come in but look forward to that time also. Will refer your services to others.

We just bought this new home and Vector had serviced the previous owners. We decided to stay with Vector, and we have been pleased. Rick and Curtis have made the transition seamless, quick and easy. Both were very friendly and knowledgeable.

Tim was very nice and fixed my problem in a quick and speedy time. He did not get in anyone's way while fixing we were very busy. He is very polite and very professional. He also had a pleasant manner and attitude.

Nick was great. He was so helpful and so great to work with. I only wish he could go install our equipment at the beach. We LOVED working with Nick. And I enjoy the cameras and alarm system as well! The alarm works great on my phone as well and very user friendly!

My experience was great Curtis and Scott were very helpful. Curtis notified me prior to his arrival to let me know he was on his way. He explained the process of the installation and reviewed everything with me as well as showed me how to use the app on my phone. Thank you for the great customer experience and keep up the good work. I'm looking forward to getting my door lock and thermostat when it comes in.

For a week now, we have been trying to deactivate a smoke sensor we no longer need and is no longer mounted, but the Vector Security manager has refused to do it. We own the system and it is in our home. It is our decision on which sensors to activate or not. The alarm randomly beeps during all hours of the the day since the smoke sensor is not mounted. It is very annoying to everyone in the family. I have tried to contact the manager directly but have been unsuccessful. Please can someone help expedite this?

It took hours on the phone on 3 different days, being transferred to 'the wrong department' 4 times, 2 emails, 1 contact form filled out attempting to cancel our services - all ignored until finally I was able to reach a human at the cancellation department. It should not be that difficult and I should not have to call/contact this many different ways. When I finally reached someone in the cancellation department I was met with a feeling that my frustration was not her problem and she didn't care. All the more reason to cancel and not recommend Vector for anything. Fingers crossed it's actually cancelled this time but I don't have a feeling it's finally going to be resolved. Beyond frustrated.

Long time customer. Excellent installation. Joseph who did the installation did an outstanding job. Equipment easy to use. Disappointed door bell with camera failed the second day. Otherwise very satisfied. Would recommend to friends that Vector is a great company with excellent service.

We have had Vector security for many years. Jay the technician is a pleasure to work with and he is polite and courteous, he explains everything he is doing and why, he goes over our system to make sure we understand how it works. He is an asset to vector security.

Vector part of our POA. Service was excellent but worker didn’t wear a mask nor did he ask if we were comfortable if he didn’t (we surely were not happy). With Covid not controlled, a mask should be mandatory for your employees.

Please BEWARE of this security company. They are nothing but fraud. Got me into a 3 year contract when I bought my home without my knowledge. Just a week after I moved in, called their customer care to cancel but was told I could not and that I would have to pay the remainder of the contract. They took me to collections and the agency harassed and threatened me day and night until I could not take it no more. Collections told me to pay $2400. I had to plead and beg before they could reduce the amount. I ended up paying $1650 for a service I never used at all.

We have been with Vector Security for 20 years and have been extremely happy with the prompt, efficient service that we have received over the years. Recently we dropped our landline phone which required a system upgrade. We are so happy that we upgraded! The salesperson and technician were top notch! Curtis, our technician was very helpful in ensuring that we understood the new equipment and any other options available to us before he left. We definitely would refer Vector Security and upgrading old equipment.

Jay was our Security Professional today. He was wonderful again... Always very knowledgeable, friendly and very patient helping us. He explained our new doorbell and set it up to our preferences. We like how much better the system covers our porch and sidewalk. Jay is a great representative for Vector.

Rick came in and figured out exactly what we needed, Curtis got the install done in a very timely manner and was very friendly. Install was clean, he showed me how everything worked, all the different features. Helped me get the app set up for both businesses.

For over two months I have been calling trying to upgrade my service that I have had for 5 years. I have called over 5x and everyone tells me that the rep for my area will call me I'm now deciding to switch to a new alarm service provider and will be canceling service with Vector.

My security system operates over cellular service. My system needed to be upgraded as the G3 cell service is being discontinued. The technician showed up to do the upgrade but didn't have the proper connector. So he was unable to do the job. The connector was ordered. Two months later the connector was supposedly in and the visit rescheduled for January 11th between noon and 4 p.m. Nobody showed up. At 4 p.m. I called and was told that the appointment had been move to January 5th without any notification. I was told that a call had been placed and a message left with my farm manager but he says he never received the call and clearly never talked to anyone. This is the worst service I can imagine. How can any company move a service appointment FORWARD without ever getting confirmation from the customer. I have had Vector for over ten years but am looking at other options.

The security system was in place when I bought the home so when I called Ryan to make an appt to get it activated, he was very friendly and very thorough with his explanation of the security system. When the technician, Curtis came out, he was very nice and extremely thorough and made learning my new security system easy.

We need batteries in the wall Vector unit. We called for help and the rep told us they did not know how to open it. Please help us in telling us how to open the unit to change the battery. The beeping continues. That you.

Nick was Awesome! He was on time, actually little early, professional, knowledgeable, and friendly demeanor as well. Very good technician and completed work neatly and a timely manner as well! Really like the Vector App and cameras. Great picture quality and user friendly too.

Very pleased with our salesman Rick. Would definitely recommended Vector Security for friends and family. Curtis our tech was great with explaining our needs. I wish we would of done this sooner. I had many security companies prior to Vector giving me quotes very happy with your pricing. Thank you Vector Security!

I chose Vector as I was dissatisfied with the security company I had. A neighbor, who is a retired FBI agent, recommended Vector. I felt this was an excellent recommendation so I switched. I'm very happy with Vector as they responded within minutes when they receive an alarm. Today, I needed a Certificate of Monitoring Certificate for my home insurance company. Davenna ** responded immediately. Great service!

I choose Vector because they were a very good company, but recently it has changed. My doorbell camera have not working now for 4 months. I put in two trouble tickets, the first one no one responded, the second someone called and left a msg that I couldn’t understand the msg. I really wish I can get this taken care of soon. Thank you!

I had our security system updated for new window installations over the past 2 years. Rick in Sales, Dawn in Operations and Curtis on the Installation team were excellent to work with. I would certainly recommend Vector for any and all security needs.

While the hardware and installation were excellent, the after-sale support has been non-existent. My emails have been ignored. My calls to "service" haven't been returned. I scheduled service and stayed home to meet them, then no one showed up. According to the alarm.com app and console, I have more than a dozen (!!) outstanding issues in my system which I can't resolve. Unacceptable.

I am thinking very hard to having your technician yank this system out of my house. I will be checking to see if ADT is a better system. We have had intermittent problems from batteries to just sensor failing. Now a dead controller.

The panel keeps beeping at all hours of the night. We have called several times to get it fixed. Still not fixed. We've had your system for a long time. You upgraded it 3/11/21 and the system has not worked since.

I used to be able to call to have the batteries changed for all the devices within a week of low battery signals. Last time I called they told me it would be over a month. I ended up having to go out and buy them and change them myself. Changing out the batteries has always been an included service but now I’m having to pay additional money and do it myself. If the service doesn’t improve I’ll likely switch as it does not appear they have the staff on board to support their customers.

I have moved to a new address out of state. I cancelled two separate accounts I held with you. The business account required I pay an additional $$ which I paid but felt very unfair! DSH Firearms in Tallahassee, Florida was cancelled in the Spring of 2021. The home account has still not been properly cancelled. The billing department (Lynn) called me today. I explained the account was cancelled several months ago and I received an email. Latasha said she would email me another cancellation email in 5 minutes an hour ago. I still have not received it. I just filled out ANOTHER cancellation notice online and received an email back. I do not believe in leaving bad reviews online but I may make an exception if this isn't resolved ASAP.

Called today (1/3/22)...Was told that first available date is 1/14...That is ridiculous...What is the point of paying over $100 per year and having to wait 2 weeks when part of the system is down? Also the phone person was not pleasant plus we had to wait a long time for the call back. Shouldn't those on prepaid contracts get priority?

Cannot get any one to talk to. I would never use again. Called and left message. No one returned call. Called on was on hold for 22 mins before I hung up. Front door camera for 6 months took 3 months to get someone out and still did not fix.

Vector was installed in my residence when I moved in. I reinstated the service. My most recent service was to install 2 cameras and upscale my security system. The Technician Alonzo was very professional and helpful. And my service representative Tierra was great. She helped me through this service process. I am a happy customer. Thank you!

Camera design allows download of recorded photos, but not of recorded video. Instead, you have to get a ladder or boom lift to retrieve the sd card from the camera to review an event. Would I purchase? No way / Fail. / Deal breaker.

Vector was previously installed in the property I purchased. Seemed like a good system that just needed updated and expanded. Both the sales rep and the installer were very polite, well trained and easy to understand. Josiah was thorough, concise and explained operation of the system very well. He patiently answered all our questions.

I have been a long time customer of Vector. Steve was a gem to work with. Very professional and efficient. He explained the new system and showed me how to use it. He also installed the camera and showed me how to change the parameters. This new system is top notched.

We had a brand new security alarm system installed on December 4th, 2021, by Vector Security in Poughkeepsie, NY. About a week after the installation, one of the window alarms did not function. We called the company and during a very busy time of the year, they were able to talk to one of their young technicians, OSMOND, about this issue. Osmond was very kind enough to volunteer and in spite of his busy schedule, took the time to go out of his way and come over to our house early morning and correct the issue.

I was recommended Vector Security through my home builder. I had honestly never heard of Vector at the time. Now 10 years later I continue to remain a customer. Easy system to use with great customer service! Would definitely recommend for family and friends.

Magnificent professionals in what they do, they are always available to help and it is easy to find solutions, I highly recommend working together with professionals with Vector. They are also excellent in the customer service from which we have learned through daily action and interaction with vector agents.