Vector Security Reviews

Technician was on time and had full knowledge of my system, he explained everything and was willing to go the extra steps, he told me about the new products and why I should expand my system, as soon as I have the money I'm planning to do just that. I'm glad to have technicians that have my security in mind.

Ethan and Derek from Vector Security out of Mansfield Ohio. They were very professional and was very helpful when showing me how to use the new system. They cleaned up after themselves and made sure that I was completely comfortable with everything before I left. They are an asset to your company. Vector Security should be very proud of the gentleman they hire. They are an awesome team and very helpful. Thank you Vector for sending Ethan and Derek to do my installation.

We are the new homeowners. The previous owner already had your company installed into the home, we just thought it would be best to keep it the way it was and fortunately for us, it worked out for the best. Never had problems with the system. We just figured we’ll get an upgrade, because we saw a friend of ours that had that nice beautiful touchscreen, do you have great customer service, and the technician Clifton was very professional, courteous, knowledgeable and most of all prompt with his time. Our word of mouth is going to be your best advertisement. Great Service!!!

Having Vector Security provide for our home security needs in our last home was an awesome experience. From their monitoring services, lightning fast response times, courteous, professional employees, choice of home automation, and home security gadgets to keep our family safe just made us feel a whole lot safer. In our new home, it was a no brainer to go with Vector Security for our home security needs. Vector Security = Peace of mind and safety. You can rest assured having Vector Security provide for your family's reliable and trusted security and out of this world home automation needs.

Mike identified our doorbell security issue through troubleshooting it. He replaced the doorbell, installed a new transformer and fixed it immediately. He is a very nice guy and explains everything in a lot of detail. He cares about your house and wears shoe coverings and he was also nice to my dogs. :)

I recently put in a request to receive a replacement doorbell and I would install it myself. Today the technician came and did the install against my request and in the process made my wife feel very uncomfortable. I told her prior to the visit they would just be dropping it off and it wouldn’t affect her work. She couldn’t understand why he had to sit on the couch and wait for the system to reboot on his phone and what did he have to do at the panel for a doorbell. When I spoke back to scheduling she relayed that the technician's name was Tommie ** and she would let her manager know and I have yet to hear back from anyone regarding the blatant disregard to my request.

I believe that choosing Vector Security as I will alarm provider for the great choice. Customer service was second to none. No problems with scheduling, my install or answering any questions or concerns that I may have had. I like the fact that your technician Clifton was neat and clean, presentable, professional, and very knowledgeable while giving me information on how to operate my alarm system, I truly will refer vector security for my family and friends. Thanks for the great service. It means a lot.

I was a vector customer for more than 10 years. I had a fire event more than a year ago. My vector system was ineffective in preventing or helping or halting the event. Vector has continued to bill me since that time even though I was no longer connected in any way to their monitoring system. At least twice I contacted a vector representative who promised that the billing would be corrected. It was corrected once and then the billing started all over again including threats of putting my account on collection. My insurance company has taken me off their 10% reduction program almost 1 year ago because They know I am not connected. What does it take to get through your bureaucracy? I am so fed up same that I would probably never recommend Vector to anyone....

I want to close my account, my alarm has not worked in a week and a half. They also tell me I have to pay 25.00 dollars for service on your equipment. I pay 50.00 dollars a month, you just raised my rate. Close my account today. Please e-mail me a confirmation on this request.

Went well; repaired door sensor due to a new door installation. Just would recommend a warranty plan for anything that would arise since I have been using services since 2007. Service review went well but found that a battery was needed.

Updated on 01/27/2023: After my review, I was told you would hold the old price for 3 months, that did not happen. I was still charged the new rate. Why promise something and not deliver. Service is fine, customer service for pricing, not so great.

Keypad said low battery, we replaced the one in the box in the basement, but screen insisted each contact point/glass break needed a new battery. We were confused because we didn't remember that you had updated our service and now it (or part of it) is wireless. The tech person I talked to earlier in the afternoon was impatient & talked to me like I was stupid, correcting me and not explaining. But Heather ** was very patient, figured out the problem & explained that it's probably the translator module battery that needs changing.

I have had Vector Security's super security services for over 6 years. As a retired law enforcement person with 54 years, including; Chief Deputy Sheriff, Chief of Police, Special Agent, and Contract Special Investigator, I can honestly say Vector is a superior security company with highly trained sales and service agents. The Central Station personnel are well trained, polite and prompt to respond. In my many years in Law Enforcement, I have had many professional contacts with a number of Security and Alarm companies, and can report that Vector is a superior and professional organization on all levels of services. As a happy customer of Vector's superior services I proudly recommend them to everyone. I and my family live and sleep soundly knowing Vector is protecting us. Trust them, I do!

We chose Vector Security because their equipment was already in the house we bought. That was mistake number one. Three of the first 6 months of service we had vector it was inoperable. We were not able to access or use the alarm system in any way. We had someone break into my work truck that is parked right under the camera and called in to see if they could pull the video, which we were told “it records 24/7 and you can call in to get any video any time” and they could not retrieve the video. So much for a “monitoring” company. All they monitor is making sure you pay them every month.

I have to get right to it. I really appreciate the quick response to get a technician back to my house. I have to say each technician that I have been working with has the utmost respect, they are very professional at their craft. I have to thank your company for having a great employee standing, Clifton was very helpful.

Chose Vector due to previous experience. Installation (Daniel **) was very professional and explained the system in detail. Would recommend Vector and Daniel to anyone needing a security system. Installation during business hours was not disruptive and Daniel worked well with our team during the install. Nice job Vector!

Recently moved. Stayed with Vector. Salesperson: very efficient and friendly. Installer: efficient and friendly. When there was an initial question, he was able to contact the salesperson and/or office staff for clarification. Got the support he needed quickly. During the last part of the installation he was very patient.

I was delighted to have A.J. back at my house. It's comforting to have the same person check our system which makes me confident that it's done right. We love our system and appreciate the prompt service. We are in awe of our system, which was installed in 2008. We have referred Vector to a lot of people and I would always recommend them. And if we downsize, we will call Vector.

We have Vector 16 Years. Ethan and Derek did an awesome job upgrading my security system and cameras. They are a really good group of guys and it was a pleasure to work with them today. They were very professional and really knew what they were doing. Thanks so much for sending us some very intelligent young men.

I've had a door sensor tamper alert going off randomly. Apparently, One of my door sensors was failing. The tech was only here for a few minutes but replaced the sensor and all other sensor batteries. All around great service.

Doors that are closed show opened. Need to bypass now my security is not working on those doors. I continue to pay for a product that is not working most of the time. Now you are charging me $10 to fix. Started at $5 then went to $8 now we are at $10. I should be receiving credits for a product not working.

I was considering cancelling my 6 yr contact and my Mother's 10 yr contract until I was contacted by Tony ** who took time to consider our concerns as well as making my issues better, special Thanks to him and the installer for being very professional and considerate to customers' concerns and needs therefore I would highly recommend Vector Security for security needs. Thank you.

I was told that the ring door bell would work with my door bell. The has never worked and the technician the sent broke my door bell. I've called over 15 times and they won't come fix either. I'm very upset with this company!

Nick was Outstanding!! He arrived on time, actually early, and was ready to complete the job at hand. He answered all my questions and made good Recommendations regarding enhancing my security system. He was professional, knowledgeable and helpful. Done clean work and took his time to make sure everything was good!

Because Ohio Vector Security was awesome, when I moved to Florida I wanted only VS. BUT HERE, IT IS THE WORST! Install was NOT NEW BUT done on top of very old existing system parts.... So system is unstable. Can't arm it 'cause I can't trust it! So I have to pay for 3 years for a system that does not do the job BEFORE I CAN CANCEL! /S/ ONE VERY UNHAPPY CUSTOMER.

Can you please help us with a continuing problem with our Vector Security system? After we purchased our house in the Fall of 2019, we signed up for Vector Security. After we moved in we noticed that the battery on the security system needed replacement. So we replaced it in 2019. But we kept getting a low battery alarm and replaced the battery again in 2020 and then needed to do it again in 2021 and in October 2022. When we got a low battery alarm again, we called Vector Security and had a service call on11/8/2022. Jerry Antonio ** from Vector Security told us that the new battery that we had just installed was no good.

I recently had a problem with my security system. I call to get help, call kept transferring from one person to another. Technical support kept giving me things to check and do, that did not resolve the problem. Requested that a technician be dispatched to my home to fix the problem, after several phone calls no one has showed up yet, the problem continued. Every time the alarm rings I get a call from the police dept., in despair I disconnected the box and I am cancelling my service.

I found out about Vector from a card left on my door. I did my research and thought it would be the best choice. I have not been disappointed and I am so pleased with my service. I love all the features as well as the prices. I will be recommending Vector to everyone who talks about needing service.

I chose Vector because I wanted to be able to keep check that my wife didn’t wander out the house. She passed Dec. 25, 2021. I waited to see if I needed the system. When reviewing my bills, it came to my attention that I personally don’t use the system. Very seldom if ever. I was informed my contract expires in 2024. I tried to explain it was for her safety and we live out in the country. And I have 4 dogs for security that don’t cost me the monthly charge for your system. I am not happy and I’m not going to say anything bad about you (company) but as of right now…. I don’t think I will be recommending your system to anyone.

Except for service which is absolutely impossible dealing w Vector is a positive experience. They do a fine job w alarms, placing calls, sending police. Most people are very gracious and helpful. Major problem is SERVICE. The wait time for phone to reach service can easily be 45 minutes and the time until one receives a service call two weeks. This is unacceptable. We’ve had a battery issue for a few months. The first person who eventually came refused to check all the batteries. No sooner did he leave than more smoke detectors began to beep. Vector should be able to do better.

I've had Vector for many years now and they're always on the ball. Their staff is very professional and friendly whenever they have to call you. They let me know if there's an issue with my monitoring, a low battery alert and if I've lost a power. Whatever the case may be I would recommend them highly.

We looked over many offers and my husband was in nursing home so my boys insisted I have a system. You were the only one that could give me what I needed and at a price I could afford. I think you have been there for me about 18 yrs maybe more. Never a problem! Everyone should have you for their security!!

Vector helps me feel safe. Wish I didn't get messages about power being out when it is not and I can't delete the message and I don't know why. Please reach out with help. I like being safe. 5 stars!!

Recommendation from family member. You can get the monitor station, but you cannot back through any of the company people so you can ask them a question. You’re always sent to a robot. It repeats the same thing over and over again no matter what number you push on the selection choice.

We are already customers. We were upgrading a second time. Second tech was late. Explained expectations and requests to first tech. We expected building codes to be followed. Fastener schedule was not followed. Proper fire stopping for a fire wall was not used again. Some cabling was placed in a way that created obstruction rather than using an indirect route that would have prevented it. I asked to have the insulation that was altered by your previous techs to be reinstalled properly and anything altered to put back where it began. It was not. I asked that any easily accessible cameras be cleaned while they were in the vicinity. They were not.

Very pleased with the salesman and service. He showed up on time. Was very nice, and showed us how to work the system. Took his time installing the system and was very thorough and polite throughout the explanation process. Was patient with us learning the system.

Nick showed up on time. Was very polite. He was very informative. He took his time and did job correct first time. Appeared to be very knowledgeable. I Would recommend this to anyone. Value is good. He was polite to my dog. His work was neat.

We chose Vector Security because of Jeff Davis Security consultant, he was the easy to talk to, he listen very well, and did not try to rush me into making a decision. Vector security was the fourth and last company I talked to. David ** was the installer, he spent 4 hours installing and setting everything up. He was very easy to talk to and he taught me how to use my new system. He was very professional and even programmed my garage door opener into the system. This was an add on, no extra charge for his time to do so. I'm very happy with our new system. It replaced a 27 year old system with another company and I'm happy that I did replace it with Vector Security. The new technology is amazing.

The technic was very patient. I wanted to give up but afraid to sleep without my alarm. He kept encouraging me that it really wouldn't be that much longer. I am 77 and computer illiterate. He walked me through the app step by step. Also he helped me make up my password by reading the instructions and telling me to make it with letters and symbols. It took a while to get it right.

I chose Vector because I've had their services for well over 20 years (both residential and business). I have to come to trust and feel confident with their systems and very capable staff. This week's work was performed by Kevin, and required a big upgrade to a system that was 20 years old. Kevin did a spectacular job of changing out everything from the panels to the fire alarms and heat detectors. He is extremely knowledgeable, and I believe one of the remaining dinosaurs at Vector Security. I say this in the most endearing way, because without people that have the technical experience and expertise in all of the various systems that are out there, it would be simply put "a train wreck!"

Never had an alarm system through your company before it but the experience was worth it. I got a chance to see firsthand on the type of technicians you have working at your company. Clifton was second to none as I watched him troubleshoot the problem that I was having with my alarm system. Really appreciate the hard effort and his professionalism in getting that done. Guess my wife and I are chance to have our piece of security now that the system is working properly.

I was with Vector for a year. When I signed up I made it clear I would be moving and ask can I take the service with me. I was told yes! I am moving to an area that does not have their service and was told I will have to pay the cancellation amount. Even though it was not my fault they don’t cover the area I am moving to. The best they said they would do it discount my final amount by 50%! This is not my fault they don’t cover the area I’m moving to. I will never do business with Vector again. And will definitely not recommend to anyone else.

A.J. was very knowledgeable of the alarm system. He was very well-mannered, well-dressed and very respectable. He was very thorough in explaining the operation of the system to me. As Vector Security, they have been very thorough with responding to my requests. I would recommend them to anyone that is looking for a security system.

From the very start of my conversation with Darcelle, she was nothing more than perfect. Even though I was calling to cancel my services, she treated me with the upmost respect and helped me fight through several hurdles to determine proper outcomes. She was very patient and I didn’t for a second feel like I was being rushed off and didn’t feel like I was just another person. Her attention to the information was spot on and I felt like I was in perfect hands every step of the way. For a process that took well over three days to complete, she helped the entire time with zero hesitation.

We chose Vector a few days after we closed on our home 12 years ago. We only upgraded 10 years later to wireless because of getting ride of home phone. I asked questions about getting a Ring doorbell they said no problem we have it to (skybell) and since we were customers for so long they will get someone out there to install it for free. They changed the panel and installed the doorbell. A year later I divorce and only removed ex name. A year later I moved and wanted to bring them with me to my new house. Customer service said I owed close to $1000 To get out of my contract.

My Husband is not big on giving reviews but when I asked how the technician was doing he said that it was good. He liked how the technician worked clean and professional. He especially like the way the technician installed the camera and the view that we get.

It has certainly been a pleasure doing business with Vector Security. So right out of the gate, scheduling my appointment it was such a smooth and pleasant conversation. My husband in fact liked it when the technician called and asked if we were available to have our install done earlier than the appointment time. That was a plus for him and also the technician that showed up, Clifton who happened to be very professional and thorough at what he does he did a great job overall in completing our installation. Even in the rain he installed our cameras. Very impressive. My husband and I were very happy with the results.

Highly recommended by friends…Daniel was a delight and very friendly…very helpful… and explained everything so well. He helped with app setup and automation. Daniel was very knowledgeable… he gave me his business card and said call him anytime for help. Thanks Marian.

We are a current customer of Vector and have been for 4 years now. Jeremy ** recently came out to troubleshoot our fire system and was on-time, polite, and got the problem fixed in a single visit. We will continue using their services because of him.

Our home in Pinehurst has been without power since Saturday and all systems were off, batteries running out. We got power back today and the systems began to come back online however some parts didn't synch. Erika was patient, considerate and efficient as she help me get a service appointment scheduled, tech clarification re locks and went well above the usual level of service typical of today. She was polite, used proper language and just did a stellar job representing Vector. I congratulate on such an employee and hope you will acknowledge her valid help today.

It has certainly been a pleasure doing business with Vector Security. So right out of the gate, scheduling my appointment it was such a smooth and pleasant conversation. My husband in fact liked it when the technician called and asked if we were available to have our install done earlier than the appointment time. That was a plus for him and also the technician that showed up, Clifton who happened to be very professional and thorough at what he does. He did a great job overall in completing our installation. Even in the rain he installed our cameras. Very impressive. My husband and I were very happy with the results.

Everything went Good and was Great! Good Service! Was completed in timely manner and the upgrade was completed! I would recommend service to everyone and I am very much happy with my service. This young man was very professional!

Yesterday Andrew the sales manager stopped by to discuss installing a home security system. He was very nice and had excellent customer service. He was very detailed in explaining the setup and everything involved. I appreciated his willingness to work with me and his professionalism. Today, the technician Maurilio showed up early to set up the system. He was also very professional and went above and beyond what was expected when setting up the cameras and sensors. He helped me fix a fault outlet that was disabling the power to the dining room and he made sure that everything worked before leaving. He also made sure to explain everything to me and to ensure that I had a great understanding of how the system worked. Overall 10/10 customer service. I highly recommend using this company when installing a security system.

We choose Vector because of a friend's recommendation. Our experience with Vector was very good. They responded quickly when we needed to change our wifi info. The app is also very helpful. we will recommend Vector to the new owners.

My wife won this system during a raffle. We were very pleased with the system since it was installed and we still are. The problems with the system have been very little and it seems to work fine. And I would recommend Vector to anyone that asks me what system to install. The system got better with the upgrades.

I chose Vector because I believe they have a legit alarm system that makes me feel secure. I heard about them through a friend who is a realtor. They were helpful the day they came to install system and taught me how to use the app.

CURTIS WAS AMAZING. Answered all of our questions. He was prompt, professional and quick, very pleasant, no issues. Would recommend him to others. Please feel free to use us as a reference. I hope the monitoring and follow up are as good. Thank you very much

Ray arrived right when he stated he would. He was able to identify we needed an upgrade on our system. He performed the task in a timely manner and explained it all throughly. We are extremely pleased with his professionalism, the job he preformed and most of all his pleasant personality. He even remember us from a previous residence where he serviced our system years ago! Thanks again to Ray!

AJ provided great customer service. He called before his arrival and arrived timely. He checked all of the sensors, replaced batteries and made the necessary adjustments for our alarm system to work properly. Great experience and would definitely recommend Vector to family and friends.

We have been with Vector Security since 2004. The technician (Dave) was polite, friendly, and respectful. He didn’t mind putting slippers on his shoes before entering our home. He was proficient in his duties; changed the battery, checked all of the glass breaks and doors contacts.

I have had a very good experience with Vector Security. Never had a issue with doing business with the company. I currently live in Maryland and probably will be moving back but this is for my Dad & Mother’s house. I enjoyed speaking with Clifton, who definitely displayed a lot of patience with working on my alarm system. He was very professional and neat.

System upgrade 5G compatibility. Technician (Bob **) was great! Provided the service needed and was very helpful providing assistance with re-setting mobile app. Would recommend Vector to my friends and associates. He provided very useful information about my current system and the need for a possible upgraded system in the near future.

Long-time customers. Todd always knows just what we need at our residences and business! Curtis was so very helpful, clean & wore a mask as my husband just had heart surgery. Curtis also suggested a few changes and add on that were perfect for us!

Thank you Brenda for getting all of our payroll straightened out on your day off! You Rock Vector security and keep us rolling! We all appreciate your hard work and attention to details. It makes a difference when someone goes the extra miles.

There is no guarantee on motion & alarm system if someone broke your business. Vector Security doesn’t care. They want only their monthly payment. If you argue with customer service you will get rude answers. They said it’s equipments we can’t do anything.

We always have the best customer services experience, with the Sales team Victoria and one of the best Technicians we ever had, very professional in his job, Nick, thank you very much. We will highly recommend, Vector Security for home and business, we have Vector Security for both.

Joe was one of the best technicians I have ever dealt with. He explained everything to me. Did a fabulous job. Made suggestions to make my house safer. He was an absolute pleasure to work with. If there were more people in the world like him the world would be a better place.

Good reviews, good customer services. Need to cancel service due to leaving Florida. Leaving Florida to take care of family member. Thank you for good years of service. If further Information is needed, please call number listed above!

Customer service is horrible! Cannot get any help! FAULTY System DOES NOT WORK! We have a camera that worked for maybe 6mths and they keep saying it is our internet! Even when service comes out they check our internet and say it is plenty, but as soon as they leave next day it is not working! I pay my bill monthly and this company does not stand behind their equipment. I wish we never had switched from ADT!

Hello my name is Deana ** and on behalf of my son Byron ** I just felt that I need to put this out there. I’ve been asked to my son to get an alarm system in seven months time in in time out and I have to admit customer service sales rep helped us out with getting a more updated system. And I’m simply impressed with the technician Clifton very polite, courteous and professional. And he did a magnificent job. Thank you so much for having such excellent staff this installation was painless, I really appreciate all that was done.

After speaking with several people trying to get answers to question I had concerning my camera operation I finally spoke with Tearra. She was very professional and after working with me for quite some time we resolved. I had answers to my questions. Although during some of that time we discovered that my camera system was not working. But overall Miss Tearra was wonderful, very knowledgeable and professional employee.

A neighbor introduced Vector Security to me. The systems works great I am looking forward to using the cameras. The salesman and installer for Vector Security did a great job explaining their products. They were very good and efficient in their work. I would recommend this company to friends and family or anyone wanting to upgrade their security system

I'm current customer with Vector Security and it is good to know that the level of service remains the same, it was a smooth transitions getting my system relocated. Your tech Clifton ** was very professional & courteous. I was very happy with his level of making sure that everything was cleaned up behind him

Service was excellent in Virginia. When I moved to Florida, I hoped for same level of service. System stopped because of hurricane. I called in for service. Office was too far from nearest service; so I finally had to give up and canceled service.

Nick was on time and did a great job, he’s a very enthusiastic worker, and I really enjoyed his professionalism and his clean work ethic! And Nick installed my previous home in June of this year. He done a great job then and a great job today!

We purchased an alarm system because we wanted to feel safe and secure. Our experience with Vector has been very good. We have never really had a problem with the system or had to call them for any reason in the nine years that we've had the system.

Hello, My name is Mrs. Arthurene **, and I am writing to cancel the service and request a refund of my $69.99 for the service and customer service, that I have not received. My husband passed away 20 September 2022 and while trying to manage and secure his property I called to get the cameras back up and running. I called on November 8 to update account information to have eyes on the property on account #** and paid $69.99. So, what am I paying for? 1 camera in the house was VECTOR SECURITY camera and there are no sensors in the house and no glass break alarms, nothing protecting the house. The technician stated that the 7 of the 8 cameras placed in and out of the house are not VECTOR SECURITY cameras and are not wire to the alarm system.

April ** is the best service associate at your organization. I have been dealing with an annoying smoke detector for the last two weeks and most of your associates are so quick to just transfer the call and let someone else handle the issue. April took the time to understand the issue I was facing, helped offer potential solutions, and gave me her direct number in case the issue persisted. I have called Vector at least 6 times in the past two weeks, and April was the only polite and helpful associate. If my review was just for April it would be 5 stars. Unfortunately I dealt with so many other associates that just passed the buck to the next person and provided no support. Without April’s assistance, I would give Vector’s service department 0 stars because they provided 0 assistance. I would love to speak with April’s manager to express my gratitude for the service that she provided.

Ben has been amazing and beyond helpful in getting our security system to the next level. He is always available and quick to respond to any text, call or email and gets things done. Ben wants you to have the best system within your budget. And a special shout out to our install guy - Dave...I think. He was very professional and fast. Lara & Todd

Technician here on time, very professional, communicated effectively, respectful of our property and time. Extremely knowledgeable, prompt. Smooth installation and explained in detail, left no question unanswered. Took work to remove old sensors and even took out old system's panel. Was able to allow us to be able to continue to do what we had to do while he was here working, both inside and out the house

I’ve been very happy with my services. Vector Security glad to know I’m with the company that values the customers by helping us upgrade our system. Also I’m glad to know that you have technicians that are sensitive and professional enough to know the customers' needs, although I was not able to use my doorbell camera Clifton recommended that I can still benefit the use of an outdoor camera. Now that’s customer service. Good job. Very happy with the results.

My family and I have been with Vector Security for a while we are relocated now here in North Carolina. I’m really impressed with the level of service that I have had and with the technician Clifton. He has worked tirelessly on getting my cameras in my desired areas. Great job. Looking forward to doing continued business with Vector Security.

A.J. is a very knowledgeable, efficient technician. He arrived on time and let me know when he was going to be here in advance. He inspected all of my sensors and made sure they were working properly. I hope you consider a big raise for him. Loyalty and good help are hard to find.

A friend of mine works for Vector and he had them installed it…. I have been with Vector for 15 years.. I have given a long time to be happy… and recently have not been happy..I would like to be safe and happy with the system. Vector is a company that didn’t respond quickly with my concerns.

We are very happy with everything with the system. Frank was great to work with and Curtis did a great job with the install and setup and explaining the equipment and the setting up of the application for the phone. We are so happy to be rid of ADT finally.

Curtis was very informative. Frank was very patient and helpful. I would recommend Vector service because they were accommodating, and friendly. Curtis was on time and finished in a timely manner. Curtis used shoe covers when walking through my home and was easy to understand.

Torrence ** (Customer Care Tech Support) was amazing and helpful in resolving my issues with my camera and video recordings. He spoke up for me and explained my frustration to Alarm.com and was definitely my advocate in getting this issue resolved. This was Torrence calling me back multiple times over 2-3 days until he knew for sure my issues were resolved. I cannot tell you the last time I worked with someone who actually cared and was so helpful with any company. It seems like everyone these days pushes the problem to the next in line, but Torrence followed it through and made sure I was happy with the end result. Thank you so much Torrence!!!

My name is Kevin and the reason why I decided to keep Vector Security, it’s because of the staff that I have dealt with never been disappointed and today showed me a good reason to stay a customer. The level of service from your technician Clifton was very impressive and I like that he explained everything to me about my new security system. Great job.

Kevin is always a pleasure to work with. I have been working with Kevin on this project for several mouths now and he is always on time and in a good mood. He helped get the app on multiple phones and showed us the touch screen operation. Looking forward to working with him on future projects.

Kevin was fantastic, friendly, good listener, efficient, great representative of company. Kevin worked with me to get the system to work the way I wanted it to by added a simple "relay"! Now I can get notifications on my overhead garage doors. Pleasure to work with. Regards. Ron **.

I was given an estimate for hooking up a pre-existing camera system for $2759. When the techs came out, they did not have to run any wire because it was already there and pulled into the office. Our program recorder we had previously purchased from you was compatible with the cameras in the new facility, and we already had the phone app because we are already customers. Because of that we cost was reduced to 2314. $114 for the power supply and $2200 for one day of labor. I usually don't complain, but $2200 in labor seems a bit outrageous to me. Bill has been paid, I just want to bring that to your attention.

Vector has been our security company for the past ten years. Gerald ** is one of the best technicians I have had the pleasure of knowing. He always does a great job and takes care of his customers. Mr. ** had to climb on a scaffold in order to install the contacts on the second floor.

Your serviceman Ray is a wonderful representative of your company. His professional knowledge is outstanding and his customer service is thorough. He sincerely handles all questions, even with our senior citizen understanding. I will gladly refer him to my friends and associates.

Great installation experience. Kevin was on time, friendly, thorough, and took the time to explain all the aspects of the new security system. He also was sure to understand our needs and flexible to customize the installation to our requirements.

It was a great experience. Curtis was very informative and very helpful. He is extremely professional and was very kind to our dogs and children. He worked very thoroughly, quick, efficient. When he was done he went into great detail explaining the new app and setup. He gave me detailed instructions about how to easily use the new system. All of my questions were answered in a very detailed and easy to understand manner. I would highly recommend him and your entire company to our friends and family.

We are very happy with the service we received both from the salespeople and technician. The technician always showed up on time, was friendly and was very quick to install. The app is user-friendly and convenient. I would recommend this company to a friend.

We are very happy with the installation of our security system today. Curtis was able to answer all our questions and made us feel very comfortable using our security system. We would definitely recommend Vector Security to anyone looking for a security company.

Curtis was great with explaining and installing our new system. He took his time with us to make sure we were knowledgeable working with this new system. The original contact person was also courteous and pleasant! Both individuals were fantastic to deal with. Thank you!

AWFUL. If I could give zero stars, I would. Customer service is HORRENDOUS. We signed a 3 year contract and as soon as it is over we will be finding a new security company. Our security camera has been nonfunctional since last December. We pay to have a security camera and it does not work. We have filed multiple complaints, requested help through the app, called several different phone numbers with no response. FINALLY got ahold of someone and set up a time for them to come out to replace our camera. They called the day before and CANCELLED on us. We got it rescheduled. They told us between 4-6 pm on this particular day. It is currently 7pm as I am writing this review and NOBODY has been out to our house yet. VERY DISSATISFIED AND DO NOT RECOMMEND!!!

All the batteries in my wireless devices were running low. David came out on time and changed about 25 batteries in all the devices not just the low ones. The also was a malfunction on one of my panels and he corrected that and it is now working properly. He took the time to explain things and even helped me with navigating the app so I could view my camera feed better. I am very thankful for David and his patience while I work from home. He performed his job quickly and quietly and sent a text letting me know when he was done.

This security system sold itself by priding that it was better than ADT. So we were sold. My house has been unprotected for basically the entire month of October. We put the sensitivity on the camera high, because there was a loose neighborhood dog and owner pooping on our lawn and we couldn’t seem to catch it, or rather the supposedly super high tech quality camera that they promised, wasn’t catching it. On month two of having this security system we woke up to a bunch of notifications because a spiderweb had caught onto the camera over night. By the 13th we got a notification about running out of space. So we quickly went and deleted videos. But we noticed that we were no longer getting notified of people walking past our lawn, or even deliveries in front of our doorbell.

Rita was very prompt in getting back to me after I had left a message. She provided the insurance certificate I needed with the same phone call. She had also advised that she had sent a certificate to my insurance agent last week. Good work!

Absolutely pleased with the service from Vector. Far exceeded my expectations from start to finish. Great system and awesome cameras. Beyond satisfied with the work that was done today. I look forward to doing business going forward with Vector. Thank you.

I like Vector Security because of their customer service, that a big thing for me unlike the other company that I had to cancel my services with. I had the opportunity to meet the tech who happens to very nice and very helpful, I would definitely be that word of mouth for vector security.

An exceptional experience from this company. I appreciate the very quick turnaround to get me taken care of today. Very professional work done by your technician. Could not have asked for a better experience. Thank you so much Vector Security.

Totally thrilled with my system that was installed today by Vector Security. Very professional and neat installation done by William. The app is very user friendly and I couldn’t possibly be happier with the cameras. Thank you very much for everything.

We have had Vector for a long time: needed updating; Michael updated our system and did an excellent job. Very knowledgeable and very courteous to us; He was on time and diligently worked getting out system up and running; would stay with vector just because of him.

Vector Security acquired the company I had my system originally. I needed some updating on my system. I liked what I saw so I stayed with Vector. The contractor I used for remodeling recommended Vector. I am pleased with the service.

On time for the start of the installation window. Took care to best hide the power supply lines to the three new external video cameras which needed to come into the house (through a 1 foot think old brick exterior wall) and then plugged in inside the house. Also, a very friendly installation person!

Curtis explained a valuable upgrade option for a new control panel. He was courteous and worked efficiently. He was also very polite. He helped me set up the app and users on my cell phone. And his knowledge of the screens and how the app works was exceptional. I would recommend Vector and Curtis to anyone looking for a security system.

I had an appointment for a scheduled service between 8 and 10 AM today. No one showed up. I tried calling four different extensions including service installation, billing and sales and could not talk to a human being. I am also told that I was to be charged a $10 "fuel" charge for them coming to my house to inspect and change your battery. I already pay a monthly fee. I still have motion detectors which I could never use in my house even though I told him I had three cats and I was told that would not be a problem.

I have been a customer of Vector Security for many years and have always found them to be trustworthy and reliable. Their installation and service personnel are well-trained, courteous and prompt. The office staff are very helpful and friendly. I will happily continue my business relationship with Vector for the foreseeable future.

Chose vector because of the customer care they provide. System is easy to use & feel confident that home is secure while were in/out. Curtis & Tonii were professional and experienced. We're Happy Vector customers and would highly recommend to our neighbors and friends!

I have called this company 8 times and have left messages regarding an issue we are having. It's been over a month and still no one has called us back. I would appreciate a call back. Please ask for Cori.

Ryan, Toni, and Curtis were all very professional. It is very obvious that they know what they are doing and do it very well. We were very satisfied with the installation by Curtis. He explained everything and walked us through the application on both our phones and tablet. Made the process less arduous.

Daniel ** was very helpful showing me how to turn on and off the video rules for the camera motion detector. He was courteous and explained everything. He did a great job. I would definitely recommend him as a knowledgeable employee.

I am so very pleased and satisfied with the outstanding job that the young man that came out today. He was very neat and thorough from the moment he arrived until he left. Thank you so very much for a great experience. I appreciate it.

I am always pleased with the professionalism of the Vector representatives. Allen ** installed cameras at our home on October 10, 2022. This was our second time meeting Allen. Allen is always professional, takes the time to answer our question and is very knowledgeable about the products being installed. It is an absolute pleasure working with Allen. At this visit, Allen took the time to explain the system and how to access the cameras and customized the camera to our personal preference. We are very pleased with the service we received. Allen was very patient in explaining the system making sure to answer all of our questions.

Our install was wonderful and informative. Mr. ** presented the system in an understanding manner. Mr. ** is a great asset to Vector. I am enjoying the key less entry and I like that I can set temporary codes for family when needed.

I choose Vector because they’re nice and responsive. The technician Aaron that comes to my house is amazing and very knowledgeable. I needed a new system and they were helpful and Aaron was patient with explaining everything to me. Thanks for helping me keep safe and secure.

Because they are likes a first responders. And their device is great. Best customer support that is always available for me and my families. Thank y’all for good support. Great job. I will recommend Vector to my friend and family.

Thanks Dave for taking all of my request and helping me feel safer in my home! I know I had several request and you listened and helped me with them all. You were very knowledgeable of everything I asked for. I look forward to being a customer of Vector Security.

Mary, our sales rep is fabulous. She’s always there for us, even after the sale. Jim, our serviceman, I just can't say enough about how helpful, courteous, and professional he is. He makes sure I understand the system & answers my questions when the job is completed.

I had a great experience with the alarm installation of my home. I really respect the technician’s professionalism of how he handled us forgetting our appointment with you today. Very kind and understanding. Very nice work on the camera installation and I appreciate the fact that he cleaned up before he left. Great job!

Vector Security was chosen to complete this project because they were the original F/A contractor for the shell that Keelan's build out was located. Vector stayed on schedule and took care of additional requests with no problem. I look forward to working with Vector on future projects.

Today, 10/06/2022 Tim from Vector Security visited our home for a camera installation. His professionalism, customer service skill set could not have been more exceptional. This is the second service call he has made to our residence. Although he was here for a separate reason, I initiated inquiries on an outdoor camera. He answered all my inquiries even showing a camera display as an example. He immediately sold me on the security of having a camera installation. I hope he is viewed as an asset to your company. I would highly recommend him to any family or friends. He exhibited patience, courtesy and a easy going attitude that put me at ease making no question seem insignificant. Please let him preview this review in his next performance review or sooner. Thank for hiring such a dedicated employee.

I met a sales rep at the stock yard. He talked to me about an alarm system and he came to my house to get me signed up right then. I have no complaints about the service. It makes me feel safe at night because I know it works.

Great experience. Kevin very professional. He took the time to show me everything that was going to be installed and the locations. Kevin showed up on time, work until the job was done. Kevin got the system on my and my husbands phone. Explained the app and website in detail. Again this was a great experience.

Vector Security was installed when I bought the house. I stayed with the company because the service is great. Never have any issues with system or customer service. All my questions are always answered. Staff knowledgeable and pleasant.

The rep Tierra ** provided excellent customer. I called to ask for assistance in getting instructions for how to download video. I attempted several times to get the answer, but no one had been able to find the instructions. Tierra contacted several departments and finally was able to get the help I needed from her manager. Tierra was very professional and helpful. I appreciate what she did.

We have had it for a very long time so I don’t remember. The service man who Joe **, was very friendly, courteous and professional. He also was very knowledgeable about some products we are considering.

Best price for the area. Both, the salesperson and installer were very knowledgeable of the system and both were very courteous, Helped program cellphones for system. Was able to use existing equipment, which was a substantial savings for me.

I am absolutely thrilled with what was installed by Vector Security. Very good job by William who came out to install my system. He was very knowledgeable with his work. I love the system and the cameras that I now have. I appreciate everything.

This is an awesome system that I now have at my house courtesy of Vector Security. I couldn’t be happier with the wonderful experience from customer service to the installation by William the technician that came. Five stars for great service!!

Hello my name is Robert and I’ve been a Vector Security customer for some time now. I’ve never really had any issues with Vector Security. I had a dead battery in my door lock and the technician came out and change the batteries, sold my wife on these cameras. As I told the technician Clifton that he won’t be out here if it wasn’t for that but I have to say that I am happy that we now have them. Clifton very respectful, knowledgeable about his job and meticulous about his work. I’m happy that he was the technician that came out and did my installation. Second to none. Thank you and have a great day.

I could not be happier with Vector Security for the amazing customer service. I love the system that is here and the doorbell camera that was installed today. The technician did an outstanding job showing me how to use the system and was very friendly.

Actually I choose the previous owner Night Watch Security. My niece was employed by Night Watch Security and they had a promotion to get free monitoring equipment and I only had to pay for the monthly monitoring service. Thus far Vector security has been great. They call me when the alarm goes off so I know they are monitoring my home. They let me know when my battery is low even though the equipment makes annoying beeping. I have not had a break-in since before I had the system installed. I did have to get new equipment because the hot water hose bursted and damaged the main console.

Vector was chosen based on (a) friend and family recommendations and (b) excellent customer service. Chris, the technician, was OUTSTANDING! He was respectful of the property and neat in his installation...Efficient...Patient and comprehensive in his response to questions and concerns. He is an asset to your organization.

Absolute scam artists. Was told when I installed this system I could cancel if/when I moved. I was active duty military when we purchased our home and bought this security system so my would would feel safe when I wasn’t home. When we sold, I was told it would cost 550 dollars to cancel my contract. I saved up the money to cancel the services, and called back when I had the funds and they old me the new total was 1750. Terrible customer service. Absolutely do not recommend to anyone.

I called Vector because my doorbell was not working properly. I called in June, 2022 and did not get an appointment until September 9, 2022. After the technician came to my house. I received a bill for $10.00 for gas. This is ridiculous. If I knew that I would have been charged anything outside of my bill that I pay monthly. I would have not signed with Vector. I'm so disappointed and will be contacting the CEO.

The equipment itself is great. Very affordable and easy to use. The customer service is a very different story. I can never speak to a live person, and no matter what number I call, it always transfers me back to the same voicemail. It's disappointing to put your safety needs in a company that you can't get in touch with.

Vector had the best price, best communication with client. Sales representative was able to clearly review and explain system and equipment. Vector monitoring was already in place at the site and familiar with the tenant. Expected lead time for installation was satisfactory.

We canceled our landline phone and we were told that we would have to purchase a piece of equipment for $200 and our monthly rate would increase by $10. We decided to cancel at this time. We were satisfied with our service. Thank you.

We chose Vector because the previous homeowner had Vector, so we kept your company when we purchased the home in 2005. We have had excellent service ever since. Our service tech today was Bill...he was very efficient, professional, and quite knowledgeable in his craft. Thank you for protecting our home.

On time, excellent communication, and so helpful! Would absolutely recommend. Service person was knowledgeable, fast, and answered all of my questions. It made the process so easy and stress free. He was great and helped me learn about the new features on my panel. Thank you!

The technician solved our problems as well as repairing a device that was not listed on the initial phone call when setting up the appointment. He was professional and efficient. I would highly recommend him with any Vector Security related issues

We have had Vector since we moved into this location in 2007 and have been very satisfied with the service. At one point we had 2 locations and Vector was able to monitor both and keep us informed of items that needed our attention.

Kevin started the project back in July and I've been in touch with him on multiple times. He's very responsive. He will reply with the answer I need or call with the answer to my question. Needed final explanation of the system and we were scheduled the need day. Very pleased with Vector Security overall and would recommend to a friend.

We stay with Vector Security because the technician is very knowledgeable and his work in impeccable. We are always very satisfied every time he comes to do work here. He is certainly an asset to the company. As long as A.J. is with the company, I would like him to have him assigned to do our service.

Your office contacted mine regarding updating. Tierra ** was incredibly helpful. She was quick and attentive. She was quick to edit the contract and make sure everything was correct. I will admit, this part requiring a certain amount of words is annoying and you should tweak it, but please do not let that reflect poorly on Tierra, she was great.