Vector Security Reviews

I chose Vector due to the confidence and knowledge that we will be protected both personally and professionally. The Tech was very knowledgeable and was able to go through all of the setup both physical, online and mobile. Will recommend that he is the Tech to come out in future.

We used to deal with another alarm company for years. Just figured we try something new with new bells and whistles and since we already had Vector at our house we figured go and add them to our business as well. Happy with the sales, service and alarm with camera system.

Greg was very informative and made the process very easy, and explained everything. He arrived on time he was real prompt. He even Offered to help me paint. He will return to explain the system to me during install.

We have Vector Security here so we needed Vector to service the alarm and we call because we know we get good service and it's done and we're happy. The job was done and completed to our satisfaction in no time at all.

I just want to say how awesome I think you guys are! We secure our businesses with you guys and now our brand new home. The customer service is excellent and everyone is very nice and professional! Thank you for all you do!

Derek was professional and answered all of my questions. We have always had a good experience with Vector. I have noticed response speed to a tripped alarm has been slightly slower since the monitoring location switched from Geneva to PA.

I had a co-worker tell me about Vector. Service was fast and easy to understand. Great customer service today. Would recommend to friends and family for future. Install was quick and easy to schedule. Consultation was free and helpful. On time and diligent.

My family in Virginia has ways had Vector as their alarm company so I continued the trend. Happy with the alarm system and service. Happy with alarm system. Happy with the service. Happy with Vector alarm company. Happy with Vector service.

I been a Vector Security for about 30 years. Frank my sales rep was very helpful with understanding my system and the addition of motion sensors to the interior of the house. Greg who installed the motion sensors was very professional and did a fantastic job of installing the sensors. I would thank both Frank and Greg for their expertise and work. When it is time for more work or upgrade I would be happy to work with these gentlemen.

I was going out of town and due to the bad weather freezing and thawing of snow would cause flooding in my basement. I spoke to Mallory and she sent a technician that same day to test system. Jeremy was on time and very courteous. He took the time to test my system and go over any concerns. I now feel a sense of relief leaving town knowing I am protected.

I chose Vector Security because of several friends that were satisfied customers. The service technician was great and the system is super easy to use. I was very impressed with the low cost and the available products. I will definitely recommend to my friends and family.

I chose Vector because I knew Stone from baseball. My technician did an excellent job of explaining everything that he was doing as well as showing us how to use the new system and app. Overall, I was very pleased with my new Vector system.

This morning I called Vector Security (1-800-848-7476 and spoke with your billing representative; Monica **) and asked for verification of home security service and copy of latest invoice for my insurance purposes. By 1012 a.m. I received requested documents via email from Laurie **, District Central Station Liaison). Really appreciate the prompt and professional service.

We chose Vector because the home builder had installed Vector security prior to our moving in. We have been happy with Vector's service and equipment and have ordered several upgrades over two years. Steve who came to correct a system error today was polite, respectful, and best of all, efficient. He didn't have to do things twice and kept the service call to the two hours that he estimated it would take in the beginning.

I just had the best experience. Started with Diane in the office so nice and very professional. Next came Jennifer **. She really knows her stuff and explained each item and their uses and level of security that I needed. My installer Craig came right on time and was very pleasant. He likes to hum while he works. Thank you for my new system. I feel much better.

Recently purchased an echo dot and needed some instruction on how to set up with the rest of my alarm system. Dyan was very helpful, she stated she loved hers and all the other features that she enjoyed. I truly appreciate everyone in the Lufkin office.

I sure love Jennifer **, she treated us so good (like family). We love our new panel, very easy to operate and being able to control with my phone is awesome. Thank you again Vector. Your staff is amazing here in Lufkin.

Decided to go with a new service provider after issues with previous one. Was recommended Vector and am happy we listened. The sales staff was great, the installer was all pro, and the quality of service and works a ship has been top notch.

Very happy with the support and with Jeff our tech guy. Always helpful with problems that come up. never had to wait for help when we need it. He also will help with any additional questions we have.

I had my system upgraded. My system was pretty old and I was motivated to got in it changed. I was challenged initially in trying to make hr contact for the upgrade. However, once I made contact everything went smooth. I was glad to be home on the day of service. The technician, Rigel, was very personal and patient. He easily explained everything to me. I hope to continue this service and to tell others about the service.

Jeff was prompt and fantastic. He came for a service call and explained the system as he fixed the issue. He took the time to look at the glass break as well. It brings me confidence knowing he can help in any situation with the alarm system.

We chose Vector because they were recommended by the previous business owners. Chris was excellent to deal with. The installation with Mike was very satisfactory and he walked through the entire system and made sure it was all working well. We would definitely recommend Vector to friends and family.

I had a friend who had Vector Security since 2003 and she was satisfied with Vector Security and so decided to get an alarm as well. Now with an upgraded system I find it easier to use when I get to use it more and more. The key fob is an added convenience as well.

The technician was very thorough and explained everything well... Very Pleased with Vector Security And Their Services. Would recommend them to my friends and family. Now I have full control of my alarm system and it is very user friendly.

Serviceman was very helpful and attentive. Answered every question that I had and also introduce me to new software on the website. He also helped me set my cameras for proper recording and security. I will recommend this service to anyone. I have been with Vector over 5 years! :)

We picked Vector after being with ADT for so long and the cell connection service provided for the alarm was very bad so when Vector came around with a alarm system that use Verizon and had a better design alarm we naturally picked them. We like the alarm just Vector needs to work on their service logistics. The return to be repair time of 2 weeks is just unsatisfactory. Otherwise we are happy with the alarm service.

I had service done on my system today by the technician Hugh, very pleasant to have around. Hugh was well informative of what I was getting and the advantage of having the radio over a phone line. He also advised me of other devices and functions that now I can add to my alarm. As of this time I'm ok. I did let him know if I decide to add on I would let the company know. Thank you for your services.

I have been trying for the last 4 days to schedule an appointment with Vector for repairs to the sensors in my home. My personal information is taken and I'm told someone will call me to schedule a day and time for repairs. Thus far, I have not received a single call. I have been calling daily. The customer service is terrible. When my contract is at an end, I will end my association with Vector and try another security firm.

The service technician was great. He was very personable, polite and knew what he was talking about. He explained everything very thoroughly and left me with no questions. He also catered everything to my specific needs regarding children's ages and taking the dog out in the middle of the night.

The service representative replaced the battery and gave instructions on the way to turn off the alarm. He was patient and exacting. He tested out my system and even notice that my 2nd floor motion had a low battery and replaced it. I would recommend this service to anyone.

None. There is nothing I can say about this company except that they have charged me for an entire year for a service that I no longer needed and that they couldn't provide in my new location. And trying to get this stopped has been an absolute nightmare.

Jeff is very professional and has provided service on our system for some time. He has always been on time and made sure we were satisfied with the outcome when he left. If there were any issues, he would not hesitate to resolve it as quickly as he can. We really appreciate that. Thank you.

We received excellent service. Young man very good and explained what services he performed. He was very pleasant and professional. We would recommend the Vector System to anyone who was looking for a new system. We were very satisfied with everything.

Vector came installed when we bought the house two years ago and this was the first issue we had. The appointment was scheduled in a timely manner and was quickly fixed. I received a call about an hour ahead of arrival which was very helpful as I have kids.

Great system. I have had my system for 8 yrs and could not be happier and safe. I have not even thought to look at another company. Looking to add more features soon!!! We also like the short contract term. The contract is just as the tech explained it, no fine print that most people fail to read.

A person came to my door several years ago and was selling your service. After my time had expired I requested a lower service fee. It seems in doing this they fragrantly signed my name to a new 36 month contract. Found this out when I realized my key fob had a issue with corrosion. I thought I was month to month service. Had called about a month ago and told this. I wanted to get a new key fob because I didn't want to have issues with it.

I was told by the city that I needed to have a fire alarm system installed, I called 3 different alarm companies and Vector was able to install a system that would combine my security system as well, so I saved money switching to Vector. The installers (George & Eric) were great, so glad I made this choice.

We live on social security and so there is fixed income. We cannot afford increases in monitoring rates. We have been with Vector Security with more than one account for over thirty years. When I was working, the rate increases were modest. The service is very good. You also honored my request and did not increase my rate. Thanks (especially to Ms. **).

We have had Vector Security Monitoring System from time our home was built (approx 13 yrs). Service has been excellent including that of Service Tech Don **. Additional love the recent upgrade to wireless communication. We would certainly recommend this to anyone interested.

We have Vector Security... everyone is nice and very hard working... All the technicians they came out were very helpful. Very pleased with the product. Vector was very responsive in having a tech come back out and take care of our issues. Very happy with the end results from all three technicians.

We had a service call to fix the new security system as it was constantly throwing an error because a Verizon chip was used even though ample warning was provided that ATT is the only service that works where we live. After the security system was installed our phone line stopped working. Tech said they didn't touch it so we had to have Verizon out and waited for them the next day. Verizon showed us where the phone line was cut in the house and then we were charged $120.00 because it was not Verizon who cut the line.

Just wanna say a big thank you to Anthony from Vector Security. He came to my house to fix a dial tone problem on my old alarm panel. He said to me you should upgrade your panel. So we did. Love the new alarm panel. Anthony did a great job installing it very fast and clean. I also love the App. Great system. Very pleased with the install!!!

We are very excited about our new Vector System. Josh, was extremely professional and helpful and did not leave until he knew we were comfortable with our new system. Thanks Josh! I will be recommending Vector to all my friends!

Continued service as we had prior. Like people we dealt with and fire smoke and customer service good. Nice for dept to be able to be here quickly. Good customer service. Steve ** nice and friendly. Warranty is good.

Explanations were great. He really went the extra mile in making sure everything was set up properly. Told us about all the nuances of the system and custom notifications. Really tailored our system to our needs. He even went out to grab a necessary part and drove all the way.

We wanted additional monitored smoke detectors. Todd (sales person) was very helpful and informative when deciding where to put additional equipment. Greg (installation) was very helpful and efficient when installing new devices. He also input All zone names which had never been identified in system. He went above & beyond!

I chose Vector Security because the one we had before would not respond when I checked on getting Wireless Devices. I live in the country, 6 miles to the nearest grocery store. The neighbors have had problems with break ins lately. I have been robbed before when stationed Mobile, Al. It's not going to happen again.

We choose Vector Security because we heard a lot of good things about the company. Vector Security Service department has been so helpful. I will definitely mention Vector if anybody ask me about a Security system in the future. We looked at other companies but Vector had the best deals. We are happy we made the choice.

Tech was fantastic and very knowledgeable of what service was being done. Love using Vector and their service is great. Had Vector for three years and will continue to use them. Wish I could receive a reminder the day before a service, other than that things are great.

We picked Vector after talking with other alarm system providers. Vector was the first company to do a presentation with a talking alarm keypad so we quickly decided upon it since we had teenagers at the time and wanted to know which doors they may try to seek in or out of. We love the alarm service.

My enquiry was diligently and promptly processed by Agata **. I requested the Alarm Security Certificate and she made it a priority for me so that I did not remain queue. I needed to send this certificate to my insurance company to mitigate the cost of insurance to the property. Great customer service attitude. Thank you.

Vector provides security monitoring services for several of our clinics in South Florida. We are very pleased with the customer service we receive especially from the office manager Delores **. They continue to be our first choice as we open new clinics going forward. Thank you.

Tim was The Man when it came to assisting with an alarm that wouldn't arm, an alarm that accidentally went off, and finding/fixing the issue that was stopping the alarm system from arming correctly and completely. Top notch service and a great attitude. Vector is the best company I have worked with so far in any of my jobs for their response. I would recommend them.

Very happy that we upgraded from an older system, had our smoke detectors all updated, had out the door contacts replaced and using the app to Arm and disarm the system. I'm thinking of adding my house in Philadelphia and the house in Florida to Alarm.com app for convenience. Will be contacting Vector Security for both locations.

We have used Vector for several years and Frank has always been great! He is very knowledgeable about all of the systems we used and always very patient and helpful! I would for sure recommend them to friends, family, and other businesses!

I choose Vector based of a recommendation from one of my friends that currently uses Vector. Jeff was helpful and wasn't too pushy and met me at work to do paperwork as I have an odd schedule. Installation with Mike was great and professional. I would gladly recommend Vector to friends and family.

I have been a Vector Security customer since 2009. Recommended Vector because they are a great company meeting all of my needs. Frank is a great sales rep and always knows what I need. Installation was wonderful and very helpful to me. My daughter buying her new home. I made sure that she will be safe now that Vector Security is in her home.

I choose Vector because I have your system for my business as well and I love the cost and the service that you provide. Today the tech came to service my system. I must say It was great to meet a tech who knows what he is doing and take control of the situation.

I have been with Bayou Security for many years and had great service that I continue to have with Vector Security! The new alarm is very easy to use and system looks very nice... absolutely love it! The man that came to my home to sell me the new system and the serviceman who installed my system could not have been nicer or more informative... really appreciate both of them. I will recommend Vector Security whenever I have the opportunity!

My family has used the company for many years for both residential and business properties. The installers were an hour late because they were called in to a meeting. However, we were not notified by the scheduler. Even though we started off on a "bad foot," the installers were very thorough and professional.

The person that came out to my house today 1/9/2018. Shofela was very kind, explain the service plan to my understanding, showed me some things that I did not know. Shofela is a great gentleman. I have been the SYSTEM for a long time. No one has taken the time to explain the SYSTEM to me like Shofela has taken today.

We went with Vector after seeing a lot of my clients with the alarm service in their homes and some business and most people that had the service had no complaints about it either. We have had the security alarm for about 4 yrs only had a few simple glitches most where the alarm was set and a door was opened that instantly triggered the alarm. Other than that all has been great.

I chose Vector because they were new to the area, but after installation my equipment has had several problems and each time I've been charged for repairs after weeks or more to get serviced. I was recently charged over $20 for 4 AA batteries. The day after this contract is over I will get rid of this company and I will never refer this company to any of my family and friends.

I am a longtime customer because of the responsiveness and professionalism of the administrative and technical staff. I find Vector's first concern is always making sure my alarm and fire protection systems provide security. The focus on service rather simply making a sale is admirable and consistent, making me one of what I imagine are many loyal customers.

I chose Vector Security because of their around the clock monitoring and also providing top of the line technology. The Vector staff was very professional and knowledgeable when it came to communication. The Vector team arrived on time for the installation. They worked the entire time, no breaks or taking too much time on one thing. The team made sure the system, lock, sensor, and detector was in working order numerous times before leaving. Thoroughly explaining the use of the Vector Security app and in home security system. Made me feel very comfortable and I appreciate the service.

We chose Vector because our previous system was bought out by your company. The salesman Jeff was very nice to deal with and Mike was outstanding with his installation and suggested that we add additional windows. The install was professionally done and Mike was very patient with us while he showed us how the system worked. We would recommend us to neighbors and friends.

We used to have ADT for a number of years until my bill start going up and up almost every other month or so it seemed. Vector came along and upgraded the alarm service. We are happy until y'all started charging 25.00 for a service that was supposed to be included. I like the alarm but don't like your unfair billing tactics.

Been with Vector many years after my dad referred me. Staff works slowly to resolve issues. Hate having to interface with vector. Have 2 current unresolved issues dealing with contact list and user codes. Vector never resolved a user code identification from prior entries. I don’t see improvement in service.

Vector has always been very easy to work with. Christopher ** has always been efficient with his response and any troubleshooting. I not only have Vector at my office but I have it at home and also pay to have it at my daughters homes in Ohio that I pay for. Peace of mind and a great company to work with.

We used to have APX security alarm for many years until Viniti bought them out. We were at home one day when Vector people came into the neighborhood and we thought that Vector had bought out the last company so we have to service changed out. It's been working for 3 yrs until the recent tamper alarm in the front door. Other than that we are doing just fine.

Just wanted to say that I really like my security system! I’m able to control everything with my phone and the app is very user friendly! The salesman and install tech that I dealt with were great! They were very professional but also easy to get along with. Thank you Vector!!

Having problems with a couple of sensors. Technician tested and reviewed the problem and replaced a couple of sensors. Very polite, attentive; and answered all my questions satisfactorily. I would recommend Vector security service to any friends or family that I have.

Vector has always been reliable. The scheduling is easy and timely. Their service technicians are always courteous, knowledgeable, and kempt. I have been with them for many, many years and it has always been the same. They have lived up to their promises.

Billing issue. My oversight. Called in re nonpayment. Paid by credit card and put on auto payment. I have always gotten prompt service and I will recommend to others. This company is much better than others I have used.

We chose Vector because they were the company that our builder used. Chris, Darius and Mike were great! Signed up for security, fire and water monitoring, plus cameras on our front door. All have been easy to use and worked well.

Hugh was on time even though the weather was not cooperative. He was clean coming in our home and leaving. He explained what the service call was for and while there fixed other issues with other batteries. Thanks for sending Hugh and we would recommend your service to others.

Local company, local service. This was part of an upgrade to our old alarm system. Went from wired to wireless system, new keypads are great. Vector tech were all knowledgeable and considerate. Easy process. Love the upgrade to camera and video. Great addition to our home security. Remote access on our phones a real plus.

We choose Vector, because they are very friendly, reliable, courteous, loyal. The technician is always fast. We are always very pleased their services. We are recommend. Very professional and understanding. I enjoy when they come out to assist. This is a very time response.

Everyone was very helpful and friendly. James took the time to show me how everything thing worked. I'm very happy with everything. I chose Vector because of the free install and the helpful salespeople. James even cleaned up when he was done!!

I just want to say thank you again! We have had a system with you guys now for quite some time and today a young man came out to install our new sub pump detector and he was great! I can’t even begin to explain how happy I am with you guys!!

A friend of the family was using Vector alarm for a long time and had never had any problems with the alarm so when it came time for us to consider an alarm for the house we picked the Vector alarm also. Everything work like it should and we have been happy with the service.

I have been a customer since company was called NIGHT OWL and have remained please with the representatives, customer service and servicemen who have come to my home for concerns I have had! Thanks for helping to keep me feeling safe in my home, day and night... And you would think that 4 dogs would be enough!

We used to have another alarm service provider for many years. We called to see about upgrading the alarm and were quoted an outrageous price so we then shopped again. After numerous inquiries we stumbled on Vector alarm. Called and they came right out and put in a new security alarm and was even able to use some of the old style equipment as well.

Scheduler - Associate was persistent in calling to schedule appointment (very appreciative since I would have kept putting it off). Very pleasant, genuine and accommodating with finding time that worked for both schedules. Installer - on time, called prior to arriving, friendly and professional, focused, clearly explained system capability and how to use, thoroughly inspected all detectors, installed new battery pack, cleaned up along the way and finished in under 45 minutes. Both associates are great representation of the brand.

Vector Security company was given to me with new home. I am totally satisfied with all interactions thus far! Agata was efficient and polite and professional! Got the job done in minutes without delay! Would certainly recommend to friends and neighbors.

We've had Vector since we moved into our home almost 30 years ago. We have had a very positive experience with Vector throughout that time. I appreciate their prompt assistance and response to questions, problems and service. I would rate them highly and continue to recommend them to my friends and neighbors.

The professionalism of Chris was outstanding. The clean up of the mess made during camera installation was tremendous. The in depth explanation and inclusion in the installation process was phenomenal. I would highly recommend Chris to friends or family in the future.

We hear about a lot of break and entry among other things going on in the neighborhood where we just moved to. Just so happens the next door neighbor's son is a sales representative for Vector Security so quite naturally we called upon his services. We are very pleased with the alarm and equipment.

Just wanted to thank Art ** and Dyan & techs for assisting my friend get a new system set up in her home, and I got a referral credit on my acct that will cover my monitoring bill for at least 4 months. Plus my friend could not be more pleased with her new system!! Thanks again. Job well done.

The technician used drop clause and cleaned up after himself. Very happy with the installation. Originally told her we could not have a keypad on the second floor because of the way the house is but the technician was able to fish through the house and get a hardwired keypad on the second floor. Extremely happy.

My friend has Vector and I fell in love with how the system work and the notifications that comes along with it and also talking with the salesperson, Greg **, I was sold on it. Such a great salesman.

We have been with Vector for 13 years. Anthony was our original installer. He installed our updated system yesterday and was as professional as he was 13 years ago. Knowledgeable, professional, kind and caring explanation of use too. I would highly recommend him to friends and family.

Very knowledgeable, polite, well groomed, and extremely helpful. I have recommended Vector to many of my friends and co-workers. The office staff in Baton Rouge always goes above and beyond to accommodate my schedule, and responds promptly to my inquiries. Five Star service!!!

I chose Vector because of the recommendation of friends and family. They were happy with the equipment they received and the monitoring services. Technicians are knowledgeable and complete the service in a timely manner. Everything works as it should.

Fast, efficient, on time, friendly and very knowledgeable. Replaced battery in motion detector and tested system. Answered all questions and was careful to clean up before he left. Peralte is a very capable young man and is a credit to the company.

We chose Vector because of Vector's reputation that we heard about. Jeff made the experience great and gave us a good deal for what we were getting. Mike and Rich were excellent to deal with and even recommended adding on my windows to make us more secure. I have already and would recommend Vector to my friends.

Chose Vector Security to keep family and house secure. Install went as expected. Jim ** explained everything in full detail and walked me thru everything with the system and the app. There was minimal interruption during the install period and house was cleaned up afterwards. There was an add-on that we wanted and they drove it here to add in on the same day. Very satisfied with service.

Excellent customer service. Have had them for more than 25 yrs. Response time is excellent. I have had them on 3 training centers as well as 2 of my homes. Would recommend and have recommend to others.

We had Vector before and with it being a local company I had no reason to not call when we needed a new system in our new home. The sales Rep was new and we had some details to work out, but overall was pleased with Michelle. When Greg came out to do the installation there were some issues to work out about how this new system would work. he was very knowledgeable and even though we couldn't do everything the way Michelle had implied, Greg knew exactly what to do and how to overcome these issues. I can't wait for spring to get here so that we can do the garage with cameras and security too. Thanks. I highly recommend Greg as installer!

I have a layered security with alarms, cameras and smoke detectors. I had heard good things about Vector from friends. When I worked for GE, I learned of Vector's excellent reputation in the industry. Hence, my decision to use Vector for my residential needs. I have been pleased with the equipment and service and their not trying to squeeze or recommend unnecessary services. The result was I had my daughters' residences equipped with Vector systems and enthusiastically recommend them to friends. The technician for which I am completing this survey, Steve, has been exceptional and comprehensive in addressing my questions.

Experience was great overall! Would highly recommend Vector to all of my friends and family. Service experience was great. Tech was on time. Very helpful in correcting the problem sensored by the company. Tech also advised me of some things that would benefit my business like glass sensors. I am considering these options based on his recommendation.

We have Vector at all of our locations. We have been very happy with the service we receive. Tech called while he was on his way and was on time and able to get the job done in the time we asked. He was fast and cleaned up after himself. He answered all questions and showed us how to use system very well.

We chose Vector Security because it was recommended by my place of employment. Warren, our contact was very knowledgeable and extremely helpful. His follow-up is incredible. Darren performed our installation this afternoon and took great care and time to ensure we were informed about how to operate our new system. I would highly recommend Vector Security.

Everything was easy and done perfectly. Warren was great with the sales experience and ensuring things were going according to plan during installation. Anthony and Kyle were the best installers I could have asked for. Friendly and knowledgeable. Efficient with their time.

I went to call my old company to reinstate my old system and I was told that Vector had bought them. Jeff was great to deal with and Mike and Rich were excellent. The install went smoothly and Mike even suggested upgrading to the Interactive service and he suggested adding two smoke detectors to protect me against fire. I am very pleased with the entire experience and would recommend Vector to my friends and family.

Chose Vector Security because of previous experience with my mother’s home. Very professional and knowledgeable at all times when on the telephone or in person. Highly recommend Vector Security to anyone who asks about a security company. Thank you for your continued service.

Excellent. The technician was pleasant & efficient. He replaced the board in a neat & efficient way. If all works I will be a happy customer. I had problems previously hopefully they are all fixed. I still have billing issues that are not the technician fault.

When we purchased the home Vector was part of the builder package. We like the service and stayed with vector. All of our interactions with staff have been very good. Service is very prompt and responsive.

We chose Vector because I wanted better home security, We use to have Comcast and our system was always having problems and they couldn't get it fixed. Jeff was great to work with and Mike and Rich were good to work with as well. We love the doorbell that we added.

Michelle is the epitome of customer service. She was friendly and explained the options in detail. She is an asset to your company. Dealing with her was a much different experience than dealing with your monitoring center. Their customer service skills, including those of their supervisor are lacking.

I have always had security with Vector. The service has been top of line. My experience and understanding with their train professional, customer services, and every one of there employees are nice. I have been with the company a long time. Your tech was professional and clean cut. He answer all question that I had and I was education an little more on what to do with the system.

My technician was great. He made this new technology very easy and less intimidating. Very professional. Will definitely recommend. Looked very professional. Did introduce himself and verbalized why he was there. Stacey was my initial contact, who was very professional and sold me on the product. Again, will definitely recommend.

It's been a while since we had Vector Security. My interactions with Vector Security's staff has been excellent. Customer service answers the phone in a timely manner. Technicians are also on time and It is helpful that they call when in route.

Already a customer. Just upgrading system. Doug was terrific and very knowledgeable. He was patient when we had questions and thorough with his explanations. The install was really an upgrade from a wired system to a wireless one. We are satisfied so far. Definitely would recommend Vector.

Yes I chose Vector Security because of my experience with them through work I found them to be very thorough and quick to respond and personable. After having the initial install 78 months ago I had to disconnect one of my garage door sensors to install a new router and failed to reconnect the new router to the system. Called service department yesterday and three hours later I had Steve show up at my door. Had the problem resolved in minutes. Great job!

Tech was very knowledgeable and took care of what we needed fixed. Mike was great in explaining what happened and what needed to be adjusted and he took care of. Great experience. Very much appreciate a very experienced technician taking care of us. Thank you.

Called Vector Security to take care of a peeping system. The operator walked me through the system, but it continued to peep at night. A technician was sent out, sooner would have better, however the technician was so nice that I forgot how many nights I had to deal with waking up and turning the peep off. All good now.

Great service. I'm happy with everything. Can't wait to add more to my system. He was on time. Great customer service. He walked me through my entire system and I'm happy with my choice and product. I will let all my friends and family members know how well I love my security system. Thanks.

I used to have another company for a while until they had went out of business. I don't recall how I found out about Vector alarm. It been in the house for a long time. I just got this new design touch alarm last year and it has been great. I like the remote connection where it tell you on your phone when something happens.

Mike arrived on time for our service call this morning and identified himself. He was extremely professional and was able to explain the camera portion of our system to us and fixed our issue with motion recording. While Mike was here he added on an additional SVR service which we feel will be very beneficial to us. We have been very satisfied with all aspects of Vector services.

We are redoing our kitchen and Don was very helpful in helping us to temporarily moving the system so that's we could still have security during the process. Customer service was very helpful when making the appointment. Would highly recommend.

Good reputation. Been a customer for about 10 years. Have found staff is very good. Have alarm-cameras-and remote thermostat controls. Highly recommend the company. Service techs are very thorough when doing calls. Always checking for things other than what they were there to service

We are called on by Vector as a referral from a neighbor that had the service. We have had an old alarm from another company that had been install a long time ago which had not been activated and Vector came right out and reconnected to it and has been truck in ever since then without incident.

Long time customer. Stayed with Vector after I moved. At new house offered a good deal with the coverage I wanted. Had issue with broken equipment and service tech installed a new piece of equipment but I needed him to come back after later discovering the new piece was not functioning correctly. Andrew in customer service was instrumental in helping me get a return visit.

After having ADT for a very long time and not being able to have to ability to remote connect to my alarm. I decided to see what's out on the market since ADT was charging so much to upgrade their own equipment that I PAID for all these years. I saw Vector doing work in the area near where I live and got info from the technician and here I am 4 years later. Still very satisfied.

Great tech and looking forward to great service. Just getting it going but think it will be a great thing to have to give you peace of mind. I plan to use mine every time I come and go. The system seems very user friendly and has a great display keypad that is easy to read. Does not take a lot of tech skills to make it work or change it to conform to your needs.

I just spoke with Jessica ** who was gracious, courteous, and professional. She assisted me in paying an invoice that was overdue and as a courtesy she removed a late charge (which I really appreciate). Thank you for your help Jessica! Happy New Year!

Numerous Family members have positive experience with Vector, previous customer in Virginia. Josh is extremely professional, personable, positive, informative and responsive. The installation and the review of the new panel was personalized and very user friendly. Josh is a rare find and is excellent in working in homes!

We had another alarm service for a long time and had it shut off after bill kept getting high. When we called to turn it back on they was charging so much that we called some other alarm company. Vector was already doing another house in the area so we called and got ours done too. We like the security service very well.

Vector is with GL. ** was amazing. He is Super smart very patient and helpful. He was able to explain all the equipment make recommendations for what we needed. Explained everything really well for my level. He was the best service guy I ever had.

I chose Vector Security because the company I was with was bought by Vector Security. We are very happy with Vector Security. They are always on time and very helpful. We have been a customer now for about twenty years and have never had a problem.

Vector is always fantastic to deal with. Reps and techs are very knowledgeable, professional and always ON TIME for appointments. Very positive experience with Vector and never an issue. Equipment is top notch and works reliably with minimal upkeep. Great service always!

Outstanding job Josh! Thank you for your professionalism. Josh was here on time, listened and addressed all of my concerned. I would recommend Josh, Steve and Lee to anyone. Please do what it takes to keep them, they are a great asset to your company.

The young man that installed my system was amazing. I love my new system. He also showed me in detail how to use it. He was great. Thanks so much. The system he installed is really great. I can type my pin and no keys. Wow. AMAZING UNIT. The doorbell is also great. I can see who is at my door. I feel really safe now. Thanks so much.

Vector staff has always been polite and helpful. We experienced the same failure due to electrical issues and Vector staff was knowledgeable on the issue. We hope to have new cellular service soon that will fix all of our issues. If not, I'm sure there will be something that can be done to fix our issues.

I used to babysit for a client that used to work for Power Home Security for many years and when I got my own house I called and got an alarm thru them which later on evolved into Vector Security. Same great service whenever needed. Been happy with the alarm and techs that come out when necessary.

I was able to met up with the installer at 9am. I thank you for working with my schedule. Todd was able to get everything completed for us and completed the work in no time for us. I am very please with the system that was install. It seems to be very easy to use, thanks again!

We had Vector at our previous home thanks to Roger ** so when we were ready we called him back for our new to us home. Today John ** came out to help fix a fault on our Blackfoot. He also helped to clear the confusion on our system sign in issues. So now after 6 months of not being able to use my phone to set my alarm we are finally all set. Thank you for all your help.

Originally Vector Security was installed by the builder. Also, Vector was more responsive than ADT. I have been a customer with Vector now for about seven years. My interaction with Vector's staff has been great. They are very helpful and responsive on the phone and during service appointments.

Thanks for your helpful service. We are very happy with the way the system works and the professional service. The online and app control for the alarm system is very user friendly. Thanks again for the great work.

I choose Vector for my security needs as their great reputation and customer care needs. Jeff is an awesome tech who helped us with many questions and contacted William in programs. Both assisted us very efficiently. And looking forward to more great customer care needs January 5, 2018. Thank you for such great employees to help with our needs.

I chose Vector Security because Vector Security came with the house. I have been a customer with Vector Security for about twenty one years now. I have never had any problems with Vector with the exception of regular alarm system maintenance.

Got Vector alarm because when my mom house got broke into she had ADT and they didn't enough call nobody and she switch to Vector alarm. So when we had moved we got our Vector through her. Everything work good and we is happy with the alarm.

I am a returning customer and have been very satisfied. I moved from a previous house and moved into a new house and didn't want anyone else but Vector. I will recommend Vector to all of my friends and family members in the need of a security system.

I chose Vector Security because the builder was recommending Vector. I have been a customer now for about thirteen or fourteen years. I haven't had any problems with Vector Security's customer service. Technicians are prompt. They always come when needed.

I chose Vector Security because of their reputation and high standard of service. Kevin was so friendly and very helpful when explaining how to use the security system. I am so impressed with the camera system and especially the picture quality!

After being customers for several years, we needed to have door sensors put back up. Vector was unwilling to do it unless we paid a steep service fee. They instructed us to use double-sided automotive tape to do it ourselves. It did not work. We are cancelling our service with them.

We used have ADT alarm. Got tired of the month fees going up all the time. Start seeing Vector alarm pop up here and there around here so decided to try you out. Everything work like it suppose be. Well please with security alarm.

The staff was very professional and friendly. They thoroughly explained the many services offered by Vector. I was impressed with them and the company in general. I will certainly recommend Vector to my family, friends and coworkers. Thank you for the opportunity.

I have owned my own company for over 32 years. If I ran my company the way you run yours I would have been put of business many years ago. We pay you on a monthly basis for many years. We have one problem and your response was horrible! After waiting for two weeks, with 2 no shows then telling us we canceled our appointment! Good attempt to make it our fault. Finally someone shows up Thursday evening with NO idea what to do! Amazing! We will be leaving your company today and I will make sure I let everyone I know that your company is horrible! Thank you for no service!