Vector Security Reviews

I had to call over 20 times, no lie, to get someone to actually acknowledge our issue of a faulty alarm system. After five messages and no call back, I had to call the main line over and over until finally someone directly connected me to a service agent. I have two kids under the age of 5 who have been awoken numerous times from the alarm going off for no reason. Not only was their system faulty, their customer service and inability to fix the problem makes them the worst company with whom I have ever dealt. On two separate occasions they claimed to have "phones down" which is why no one was picking up the phone nor calling me back. The women with whom I finally spoke were so rude to me that I hope to never have to call their company again. I hope anyone thinking of using this terrible company will seriously reconsider- there are many other great options out there who are much more worth your time and money.

The salesperson was very informative. I love playing with my new home automation/security system. I can control my front door lock, garage door and my thermostat when I'm away. The tech came in and did a quick professional job and my neighbors are jealous.

Vector Security is a well-established company in the security industry. I've had many companies that were shady to say the least but with Vector I was able to get The two gig touchscreen panel I've been looking for. This allowed me to have cameras and door locks so that I can keep tabs on my household. In addition I also got the thermostat to help you save money on cooling my house. All this was made available to me at an unprecedented low cost not seen anywhere in the industry. The integrity and Championship level service that I received for me as one satisfied customer. I would recommend their services to anyone of my friends.

The equipment we junk. It always need batteries every month. Had a three year contract and would not let us cancel due to their junk equipment. Then when the three years were up would not let me cancel without a letter and 30 day notice. Wanted to get one more month out of me. Worst company ever.

This company do not care for clients at all. After being with them for five years, the treatment I got from them was nothing but pain. Three months before I sold my house, I called them for a discount and was told that I did not qualify because I was on month to month lease. However, after I sold my home, they told me that I could not be released because according to the contract it was automatically renew yearly. I think I was treated this way because of my color - please stay away.

We used Vector security for approximately four years. We would have canceled the three year contract but the contract automatically renewed for another year since we did not send a written request to cancel within a certain amount time before the three year time frame was up. The problem with Vector was we had many problems with the system (batteries needed changing twice, system showed a door open that was not open, etc.) and we had problems getting anyone to come out and service the system.

I own two residences, both with Vector. They have the worst customer service of any company I have ever dealt with. We have had several false alarms! As a business owner I urge you to avoid any consideration for service with this company. They are simply unethical! There is absolutely no compromise or consideration for the customer!

Don't sign a 3 year term. The Pricing is way too high to get what you want. Shop around and get yourself informed before signing anything. Also poor call back.

I’m a costumer for 6 years already, started as a vip and they trick us to change it to a regular contract. Just move a house and they want to charge me 350$ to install the equipment or 500$ fine of cancellation… what a rip off. I can't even talk with the supervisor!!! Terrible customer service, bye bye vector. Disgusting.

Have in email writing a commitment from their team to change a part without obligation. When I would not sign new contract they took back commitment. I have been a customer for 3 years, since 2012. Customer Service rep ** emailed me saying that they wanted to change the cell communicator in our house for the alarm system. I said I was not ready to sign a new contract and had to think about what I wanted to do. I received this email from Vector Employee stating: "If you do not wish to re sign at this time, we can still proceed with the upgrade. Just let me know what day/time would be convenient for us to schedule a tech. Thanks. ** "

I have called 4 times, sent 2 cancellation letter and confirmed receipt of the cancellation letters. They continued to eft my account. I finally put a stop at my bank and Now they are billing me!

Stay away from this company! They are con artists. We are riding out a 5 year contract (which we initially were told it's a 2 year contract), that we were told we could cancel within 3 weeks. We tried to do that - NO ANSWER. So we are stuck for 5 years right? WRONG. There is automatic renewal for 1 additional year. When I asked them how to make sure that doesn't happen, they said I need to call a couple days ahead of automatic renewal and let them know by phone. Then by writing.

Today as I was leaving my house, I noticed that my fake security sign had been replaced with a shiny new Vector sign, with my street number added to the sign. I have never heard of this security company, so I wondered if my roommate had replaced my old sign with a new sign. He didn't know anything about it, so I thought maybe it was a nifty marketing trick by a salesperson, and tried to Google if this has happened to anyone else. I did not find anything about it, but I did find this site and absolutely know I will never sign up with them now.

After a year of owning their home security system, one day it died and stopped working. I didn't think it would be a problem for them to come and fix it so I called to schedule someone to fix it. They refused to fix it, they said "Sorry we don't have a technician available, call in a week". A week later I called again, they say "Sorry we can't help you". Next week, same thing. Finally I call and tell them if you don't fix your equipment I'm NOT paying you the bill. They relied with "You have to pay sir". I say "I'm not paying for a broken security system. You come and fix it and I'll pay you, but I'm not paying jack squat". After about 2 months of them refusing to fix their ** system and me refusing to pay them, they put my account in collections for 2,400 dollars!

I received orders to transfer, and tried to cancel my service. They informed me that it wasn't an option despite having orders. I paid through the two years and tried to cancel again, they automatically renewed my service, didn't send any bill warning me and sent it to debt collections. This business should be shut down. Please if you are reading this to chose a security service. Run away from them. They are crooks!

I am approaching the 3-year term to end my contract and can't figure out whom the heck to send the letter to. I have 3 different addresses on the contract. Sent it to the one that appears to be the parent company and it was returned as not forward-able or deliverable. So, sending it to the local one...certified! Reading all of these complaints, I'm not taking a chance. Thankfully, I only signed for 3 years, as it appears to be a waste of money. Comcast offers a much better product at a cheaper rate! Oh by the way...I called the number on the contract and was transferred 3 times. Finally landed in someone's voice-mail...curious to see if they return my call.

Thank you for keeping your word. Thanks again!

My mother was sold a multi year contract to "upgrade" her security system by Vector Security. She had another service provider and was confused that the other provider was upgrading her system. She had been diagnosed with Alzheimers and was living at home with 24/7 sitters. Her house is now selling 1.5 years later (she is in assisted living now) and Vector wants $1,100 to release her from her contract. They keep insisting they have a signed contract and recorded conversation with her. But she is not mentally competent. I am waiting on the customer retention manager's manager to call me back - took 2 days for the customer retention person to call. Next step - State office of consumer affairs.

I was told by sales rep I could change level of service depending on my needs at any time. Vector says I can, but only within 6 months of end of contract. One rep says I have to turn in equipment, one says I keep it. There actually is NO buyout of contract despite what you may be told. You'll spend hours on hold. Their customer service reps are woefully uninformed and unable to answer questions or provide accurate information. This is either criminal and unethical behavior or the most incompetent company ever. In either case, they are not worth trusting your security to.

I signed up for a 2 year contract and just found it was actually 3 yrs. Also their service is so bad that their people don't even understand where the beeping noise is coming from. On top of all this I have been for more than a week for a service tech to come to my house to fix an issue. Every time I call they keep saying that "we are sending someone" who never shows up. I don't know what to do to get these people to fix the issue..

My elderly parents purchased this system not knowing about the 5 year contract. They have only had it for 5 days and so far it has never worked. My mom called and the tech came back and it worked fine while he was present. As soon as he left the alarm started going off while my parents were inside. They plan to cancel asap. Don't waste your time and money. So wished we researched this before they preyed on my parents.

In September my elderly parent was scared into a contract by a Vector Security sales person. My mom told the sales person she's not allowed to go into any deals without contacting her daughter. The person stressed how they were breaking into homes in the community. How he came by these crime stats I am not sure but the area is relatively without no crimes. The contract locked my elderly parent in for 5 years (unheard of). They debited her account which she said she didn't authorized but I'm sure it's somewhere hidden in the contract which they didn't bother to explain to her. The house is not even secure. They failed to do an analysis and recommend what areas should be protected; in not doing so, there are no security on any windows and main back entrance and charged a ridiculous fee.

I had a home security system installed from Vector Security. We noticed that the unit malfunctioned and the sensors were not working. What worried us was that there was no notification of this fault automatically which tells me that the house system was not being monitored. Anyways, after a long wait, I could contact the customer service and they told me they cannot repair it immediately and gave me a 12-day wait period. This was very disappointing as the system now has been out of function and there was neither a notification NOR was the company sensitive enough to get this corrected as soon as possible. What is the use of a home security system if that cannot be ensured that it is monitored 24/7? I understand things fail... but not responding to a service call for 12 days is not acceptable. How does a company get a license to operate which cannot ensure providing the service that they charge for?

System Never turned on. Locked into 5-year agreement. Magnets that trigger alarm keep falling off within 2 days of tech reattaching sensors. Police come out because of faulty equipment. I was told Vector, they would remove system but I would have to pay. Now they refuse to remove system and want me to wait 11 days for tech to disable system. UNSATISFACTORY. Want all evidence of Vector removed from my home!

Noticed over the last two months that total connect was not working. In addition, over the last year my wife had called after accidentally setting off the alarm and no one called. They always had some excuse. Today learned they had not been monitoring since at least May 2014 while we continued to pay the 39 per month. Their excuse, must be something with our system, even though we told them and called them over the last year. Run from this company!

My elderly parents (86 and 90) contracted with Vector in 2013. In March of 2014 they had to move into retirement living because of health issues. We began trying to cancel their contract. My mother called and spoke with someone who assured her the account would be cancelled, but it was not. Finally in June we stopped payment through her bank, after Vector had drafted 3 months of payments. My parents began to receive collection notices in the mail. At this point I tried to help and faxed a letter to the cancellation department as instructed. Still no response, so I made several more calls and faxed another letter, but the collection letters have continued.

In August Vector sent a renewal contract to me with terms so onerous I don't know how anyone could sign it. For instance, if they had malfeasance, I was obligated to pay their costs. And they could raise rates at any time but I was still bound by the contract. I marked up the contract and returned it with my signatures. They declined to accept my changes in mid-August. I also cancelled the credit card they were billing against and set up my monitoring with Protect America. I received notice from them that their attempt to collect for the next month, even though there is no contract at their rejection, was rejected by the credit card company. Their accounts payable stated they would send this in to a collection agency. So I went online and sent them yet another cancellation - and just received a voice mail message that I needed to send them a letter!!! Talk about a company with all kinds of legal pitfalls. I will never again do business with Vector or their parent company ADT. Guess that's how they make their money. BEWARE OF THEM.

Just got a visit from 2 gentlemen from the company where they advised me of all services they provide, install procedures, etc... Very helpful and friendly. I don't understand why people are complaining...READ THE CONTRACT! Everything is described and explained on the yellow install order. Do your own research and read before you sign a contract. It's very simple and common sense.

I signed a contract with Vector Security in 2008, originally for 3 years of monitoring. In Sept 2014 I called to cancel my service and was told I'm still under contract. I was told that my contract automatically renews at the same rate without my permission. Now Vector wants me to pay an early cancellation fee and refused to stop billing me for service. During the 6 years of service, the customer service was ok until I stated I wanted to cancelled and they became very hostile and uncooperative.

I signed a contract with this company for three years and kept it. When it was completed and I changed so did they. I submitted written correspondence to them that stated I was changing monitoring companies. The guy there named Martin said I had another year. I did not know this and their rep NEVER mentioned it. So buyer beware. They were the nastiest most rude and crude reps I have dealt with. He lied about receiving the letters and I have had to send them 3 or more times and then he said that this would be all I needed. Meanwhile, they were steadily extracting funds from my bank account for services they were not supplying. That Martin guy in their Customer Service office lied through his teeth and did not own up to nothing he said. Every call was a different lie and now they are trying to make me pay for monitoring I did not use. I would not recommend this company to the Taliban!!! If I could rate them less than zero I would. Hurry to another company for security service!!!!!!!!

Mitch had the pleasure in speaking with Jerry (a sales rep) with Vector Security and asked that I set him up for a sales visit as our current alarm company Alarm Tech in Hauppauge, contract is coming up this October. I had to cancel on him twice and reschedule, our assistant answered the phone when he called to confirm his apt and I was ill that day and she told me that he got annoyed and nasty with her. Needless to say, I was not happy to hear that from her. Ironically, I googled the company next, to find 62 complaints filed against them (surprise surprise). Two of the top complaints were: not responding to their own alarm system going off and the other is trying to cancel their contract upon completion of said agreement. DEFINITELY NOT INTERESTED!! And the nastiness of the salesperson was just not acceptable.

I was awakened to some beeping noise downstairs from the alarm. I immediately got my 14-year-old son and my weapon and waited for Vector to call my house by two-way or by my house phone. No call from Vector. I had to push my panic button and call 911.

I have tried several times to cancel my account with Vector Securities using the addresses that were on the paperwork that came with the system. Each time the letters stating my desire to cancel was returned to me. I found a location online where they have an office in a neighboring town from where I live and called the number given on the site. It appeared to be a fax number from the sounds it emitted. My efforts to cancel this service appears to be fruitless.

Vector sales people kept calling wanting me to purchase their system. I told them I was under contract with another security system company. I was interested for one reason only - they were a bit cheaper. Finally they called and said they would buy out my contract with the other security company, and asked me when it ended. I gave them that information. Guess what... now my old security system company is still taking out my monthly charges and Vector of course is taking out theirs. I've called several times and they have never returned my calls. I sent them a certified letter. I plan on taking legal action against them. This is fraud as far as I'm concerned.

Paid for a system for my home security. Paid over 1,000 dollars upfront and $38.00 per month. My home was never connected to Port Orange PD. I paid for security but my system was never connected or monitored.

I contacted Vector Security in November 2013, requesting information as to when my contract period would be over. They said that they would have someone return my call. I again contacted them in February and July 2014 and I was told the same thing. On my fourth call to them when I requested to speak with a supervisor, I was told that someone tried to call me on each occasion and did not get an answer. In subtle terms, they are inferred that I am lying. In today's technology, I would have a record on someone calling, whether or not I answered or not.

I had two problems with Vector. The battery went bad in the system and on a Saturday. The system constantly beeped (several times) in sequence. Upon reaching the company, I was told the tech was on vacation and no one would be out for a week and two days. Later, this noise was driving my dog and me crazy. We could not sleep on Saturday and Sunday nights. On Monday I called again and told them someone had to get there. Tech finally came on Monday afternoon. I mistakenly set off the alarm and I never received a call from anyone. Anyone could have been in my home and nothing would have been done.

We called on Friday morning to tell them that our monitor was inoperable and it took them until Tuesday afternoon to send someone to fix it. Because of that we were without security protection all that time. Unacceptable!

I have been a customer of Vector since 2007 when I bought my house... The former owners used them, and I stayed on with them. About a year and a half ago, my system died. I called them for repairs. They said it could no longer be fixed... I needed a new system. I installed and paid for the system, but now they claim that I owe them three years worth of monthly service charges. I sold my house in June and am no longer living there. In addition, after the new system was installed, no one came to show me how to operate it. I didn't even use it b/c I didn't know how. Today, I received a letter from their collection agency asking for $1,900 for a system that I paid for and in a house that I no longer own. Give me a break! Good luck getting blood out of a stone, Vector. This company is a scam... Stay far away from them.

They fail to tell you that they automatically renew you at the same # of years as your original contract. In my case, it was for 3 years. So unless you cancel within 30 days of that 3-year date, you are automatically locked in for another three years. There is no notification of when this is going to renew but you are locked in. This is worse than trying to cancel a gym membership. Slimy sales is the best way to describe this business practice.

We have been with Vector for two years. Service has been sketchy at best (i.e., Alarms going off at night without cause, system not communicating with cell, glass break disconnected from system, and periods of not being monitored). While I was out my husband got suckered into one of those walk around update your system salesmen. Alarm was installed and we are very pleased with it. We called Vector on Monday. No answer. We call on Tuesday to cancel and the customer service rep ok. Two days later Vector retention rep calls back and says we cannot cancel without paying a $1900 cancellation fee. When asked about the guy's response on Tuesday, the rep replies that he is not authorized to cancel an account. I'm still lost to how that is my fault. Now because of the wait to reach someone at their customer service department, we cannot even cancel the new service because their contract is in full swing. Vector rep acts very nonchalant about the issue. Awful customer service because someone is almost impossible to reach and when you do, they offer very little help.

Sadly people don't usually post positive reviews. We had no issues with their installation or service. We have moved, though, and are trying to cancel. The 888 number on their website is no longer in service. The other # I have (412-364-4383) goes to voicemail. The contact forms on their website don't work in Firefox or Chrome. I finally got one to work in Internet Explorer. Will update if there are further issues.

These people will at any opportunity state that whatever is going on the problem does not lie with them or their system. It's always your fault or your archaic system. Not to mention that when you need service, you always have to wait because all their technicians are booked up. Well why is that? Because your security systems suck? First you get the sarcastic debate with Ben. You get your appointment in a week or go on the 50/50 that someone will cancel. Then the system is fine on their end so what's the sense of urgency? Must be something at your house (that you did or are doing) as the reason it's not working. Technician arrives 1 hour late - standard for these guys. Couldn't find the house even though he's been here before. So for $90 for the first half hour you get to explain what is going on again. $139 later the system isn't fixed but I just paid it and ushered the defensive technician out the door which he gladly did. Even though the door he opened to leave clearly chimed about 10 minutes after he opened the door which is the actual problem to begin with.

Earlier in May I made a referral to the Company and was suppose to receive a Check. The referral was in reference to Ms.Catherine ** who lives on **. Her system was installed on the 28th or 29th of May. I was advised by the Financial Dept that I would receive the Check no later than June 11th. When I didn't receive the check I called and I was advised by Customer service that they have no Knowledge of what I was requesting. I am furious. Why would they promise to send a check to my wife Latanya ** and not know anything about it. Doesn't make sense.

We were about to go with this company until I saw all these negative reviews. I just bought a home with Vector previously installed and got the sales call two weeks after closing. Advice to all the unhappy customers: switch your bill payments to credit card, then dispute the charge if Vector bills you after they tell you the contract is canceled or will be canceled. You can negotiate with your credit card company and they will listen to you, as opposed to Vector. Also remember you can always dispute the legitimacy of a debt with the collection agency. This is written into federal consumer protection law. Thank you for all the negative reviews, you saved me a lot of headaches.

The Sales Rep never discussed the various costs involved with their installation upfront. After installation, found out my referral got a way better system than mine for zero upfront cost - pissed me off. When checked with the rep, we got a hour and half of useless lecture. Do your home work, talk to all competitors. This is Vector Security so talk to ADT and Dynamark. List out the options they are giving, cost of the monthly fee, contract period, referral bonus (which is another joke from Vector), installation costs, etc before you decide with the security systems. In my opinion, I have made a huge mistake by going to them. Hope someone out there will realize it before they also do it.

I ran into some financial hardship and needed to lower my monthly payments. For 6 months I would call and I would get someone who would say that I will receive a call within 48 to 72 hrs to review my bill to have my payment lower. Well that never happened and I had to continue paying that high bill. Vector finally sent someone here after many missed appts on their part to renew my contract for lower payments. Just to find out that they will not start my new contract until a bill on my old one is paid. I hate, I HATE THIS COMPANY!!!!! DO NOT GO INTO A CONTRACT WITH THEM. I HATE WHOEVER GIVE THESE PEOPLE MY NAME AND I HATE THAT I LISTEN TO ALL THE HYPE. Stay away. I wish I could rate them less than 1. 1 is too good for them.

They installed my service 3 and a half years ago. Now I'm going on 80 years old and can't afford it. I thought I was on a 2-year contract. They told me there was no such thing as a 2-year contract, but all the complaints on here are on a 2-year contract, so they lie. Please don't sign up for this service. They don't care. They won't help. It's not worth it. I hope whoever owns this company, would wake up and see what's going on with his own company. He needs to read the complaints and know what's going on in his business.

I looked up Vector Security systems on Google and I just had a system installed and misplaced any paperwork they left as I need to ask them a question. I will KEEP SEARCHING as it has to be somewhere but why would it be so hard to call you. If you are interested in a system you have to fill out all this information & give your e-mail address. I want a human to talk to NOW. Not by e-mail who knows when.

The system was installed 2 years ago and we have not had service for most of that time. It is a constant struggle to have maintenance scheduled and they come in and within one day to a week we are getting signals again that indicate a problem with the system. I would NOT recommend this system to anyone.

I have had Vector since December 2006, so I clearly had satisfied my two year contract. I tried calling Vector and they claim that someone will call me regarding my request for cancellation. So far, no one has called me back, the girl told me it could take up to 72 hours for a response. I told the girl to note that I want to cancel TODAY! I don't want to pay another monthly fee. Anyways, I call back again and guess what, I get Amanda who states, "sure we can help you" then transfers me to the voicemail of Josh...WOW, after reading all the complaints on this board about Vector, these names have come up many times. I'm already gearing up for a fight....

When I originally signed on with Vector Security in 2009, I had recently become a single mom and I am active duty military and had just purchased a house. I agreed to 2 year contract with free system install, per the salesman's pitch. I specifically asked if there were any required contractual agreements after the initial 2 years. Due to my military service and our frequent moves, I needed to ensure it wouldn't become a financial/contractual issue down the road. After the initial two years, I was allowed to cancel at anytime, as the salesman told me.

I was a employee in the install department at the Vector Security branch in Columbia, MD for 8 and a half years. Recently I was fired because I exposed unethical behavior by the company. The branch in Columbia, MD had salesman who will sell equipment for jobs that is not needed to complete the job. Certain jobs were oversold by as much as $1500 worth of equipment. The company policy was that since the customer didn't know that the equipment wasn't used then the company should not have to give the customer any money back. When I started giving money back to customers I was fired. Please, if anyone reads this, please choose any other alarm company besides them. Take it from someone who saw first hand from the inside. The company is a bunch of crooks!!!

They are awful. We pcs from our home and they acted like we couldn't get out of our contract. They are rude! I hate this company!!

I had a problem after hours. The alarm would go off on its own. I tried to call local number at 5:45 p.m. and they were already closed. Called the national line and no one answered for 10 minutes. I was transferred all over the place until someone found a technical department for me. They disconnect the sensors and made an appointment for me the next Monday. I call Monday to make sure they were coming and they said they would come Tuesday. I had already arranged everything at work to be off Monday so now I have to wait until next Monday. They are next to IMPOSSIBLE to reach. Too bad they bought our old security company which was terrific. These people are just HORRIBLE. They have their nerve invoking Benjamin Franklin's name in their self promoting telephone message. What a joke!!!

First of all, if there was less than one star, that's what I would rate Vector. My husband and I were stationed at Fort Gordon in Augusta, GA and decided to buy a house even though he was getting out in a few years. We liked Augusta and wanted to stay. Literally a week after we moved in, we had a sales rep knock on our door (which is illegal in our community anyway, but nobody ever pays attention to that...would make everyone's life much easier!). He basically wore us down until we said yes, even though I was unsure of whether we needed it or not. He told us that even if we got stationed somewhere else or ever had to leave, we could take it with us or cancel with military orders.

I requested my service be stopped in 30 days due to sale of home & moving into daughter's home due to health & financial reasons. I had been misrepresented to by company in the beginning by them telling me they were upgrading my ADT system. I contacted ADT & tried to stop service immediately without success. Now they tell me I have to pay them almost $800.00 to stop my service unless new owner will purchase contract. Isn't there any way to do something about this terrible dishonest company that preys on senior adults, military people, & apparently people that do not have the financial means to stop them? Where is our hero to help those of us that can't help ourselves? I'm so tired of looking at my bills & medical bills & tax statements & having people like this want more & more. I have no more to give... Does anybody hear me, does anybody care?

When I signed up with Vector, the salesman told me they accepted the military waiver, due to deployments and PCSing. I had Vector Security for 1 year, then received orders to go to Ft Hood. I called and tried to cancel my service, I was then informed they do NOT accept the military waiver, I was going to have to finish out my contract of 3 years. PCS'ed to Ft Hood, 2 years later, I tried to cancel my service and they told me I would receive a final bill. After several times of calling and saying "Hey guys I still haven't received the bill," I gave up. I finally receive a letter from a collections agency. I immediately called Vector, and they were going to have someone call me. Of course, no return phone call. The collection agency then called me. The collection agency was rude and wanted me to pay an extra $50.00. Uhhh, NO! I will never have service with this company again!!!!! Customer Service is rude and apparently people do not know how to do their job there. DO NOT USE THIS COMPANY! Worse company EVER!

I got the service in June 2011, and thought they monitored my home. "NO ONE" told me I had to have a land line phone for the service to work, I had digital/cable phone service. I kind of thought something was wrong when I would trip the alarm so it would go off and nobody called, sent the police or anything. I had a technician come out and see if he could fix the problem, gave a lame story and said it was fixed. Nobody still didn't say anything about having a land line phone. I went to AT&T in Oct.2011. The lady told me that's when they started getting monthly testing. She told me this today (11/14/2013) . She told me they are not supposed to call and let customers know that the service is not working, but you have taken my money for 2.5 years and not monitor my house is what I said. She said I should have read the fine print and I told her tell me how many people read the fine print when you have a representative disclaiming that their service is better than the next company. I fell for it and got jipped. Yes I was jipped like so many others and the very next time I will read big print, fine print and any other print. I will never in my lifetime recommend these leeches to anyone else.

We were told by the two salesmen that if we were to receive orders (military) and Vector Security did not cover area, they would let us out of contract with no fees... Wonder why we ate fighting collection agency. Don't believe them!

Vector Security continued to bill and collect money on my deceased mother's bank draft for 10 months after her death. Their claim: she is still under contract. But she's dead! I would never recommend this company to anyone. What they have done is morally wrong.

My wife tried to cancel before the contract was up and was informed that our contract goes out to October (4 months later). She decided to wait unit then because it coincided with my military move. We called in September to cancel and now they say that we are locked in with the "automatic" year long extension since we didn't cancel in June. So I called, spoke with Joshua **, and after our discussion on the lies he tells me that I do not owe any additional fees and the contract will be cancelled and that all I have to do is respond to their cancellation email and that will be that. Well, we received a bill for the new month that we don't even live in the house.

I have had Vector security for 1 year and just recently moved. New landlord would not let me have the alarm installed and I called to cancel my services. Not a problem since the sales rep, Mr. **, told me that if I move, I can take it with me and if I am still renting at the time and "the new landlord won't let you have an alarm system, we just need verification from them and you'll be able to get out of the contract." When I call to cancel it, they gave me a whole different story than what he said. They told me I signed a 3-year contract and if I cancel I will be responsible for the remaining amount.

Not only do they never call back when they say they will, they are rude with customer service. I am displeased with their services as well. I wish I found this website with reviews before I signed my 3-year contract. Stay away, nothing but regrets here.

Just got duped into "upgrading" our ADT service turns out we signed up for a NEW service with Vector. Rep called stating they are with ADT & would like to come in and upgrade. Turns out, they are NOT contracted by ADT. They do, however, both use "Eye on Alarm" for monitoring. Believe they sold out our info to Vector. They knew our alarm "password" which is why we thought it was legit. BEWARE!

Vector is not a good Security service to choose. They are very unprofessional and rude. I am so sorry I signed a 3 year contract with them. We downsized our service and they continued to take the old amount from our account and would not refund us and only offered 2 months of free service to compensate taking double the new amount. Bad Business.

After our 3-year contract was fulfilled and we decided to go with another company, they continued to hit the credit card. So 3 years and 3 accounts per month with all payments being made on time, they decide to continue hitting the credit card even after cancelling over the phone. They were charging and not even monitoring our system because we had another company doing it. The company we went with has a better rating and was half the price. We now have to pay back payments because we were unaware that you must sign paperwork and fax it in to make the cancellation official.

I have completed my 3-year agreement. Thankfully. Wish I had never signed up with them. Had a landline system. Later (my bad), when I asked about the emergency signal if the phone line was cut, they said they might get alerted depending on what equipment I had and the phone company. BS. Unless you have cell service, no alert will be sent if the phone line is cut. Think I am kidding, disconnect your phone line or power and check it out.... Then when my term was nearly up, I contacted them 4 ways. Phone, letter via UPS, fax and email stating I am not renewing. They said they understood. Then guess what, 30 days after my service terminated, I get a COLLECTION letter from them wanting 2 months of payments. Josh said he would mail a letter yesterday stating I owed nothing, that he would email me that info also yesterday. Shocker of shockers, no email...

Tried to cancel account and followed the legal requirements and they still tuned in my account to a collection agency..... Nice when you have an account with them, but try to cancel and they become VERY rude and not very informative.

I had Vector Security for 2 1/2 years. They have the worse customer service and most inconvenient business hours. Also they are really strict when it comes to their contract and terms of agreement, does not even honor service member deploying that have to break their contract.

Consumer BEWARE!!!! Vector is very strict on their contracts. There are between 2 to 5 years depending on the state. If you have any chance of moving, be careful. You cannot cancel the contract at all. Once you sign that dotted line, please know that you are locked. I moved from a home in Georgia to a townhouse in Florida where I did not need the service. They forced me to sign a new contract because I was only 2 years into my 5-year contract. I pray that this reaches people to check into other security system companies because I let a smooth salesman talk me into a horrible situation. ALSO, I have read about this company resigning people without their permission so watch out for that too!

I am so glad we no longer have Vector Security! For 3 years we had problems with the system failing, I would come home from work, open the door and the control panel has blanked out for some reason. It would take days to get a technician out to fix it!! All the while my home was unsecured! One time, when we asked for a refund for the days of service outage, they gave it to us, only to send us a letter the next month stating we had a late fee! They had forgotten to reinstate our automatic draft after giving us a refund from the outage, and were trying to charge US for it! When we finally decided to cancel our service, we knew that we were doing so two months before the contract was to end.

My mom moved to Charlotte, NC 8 years ago. Since she was getting on in years (just turned 80 this year) some well meaning friends suggested she get an "emergency, life alert" system installed, especially because she was living alone. So, she signed a 5-year contract with Vector Security about 3 years ago. After much thought, my mom decided to move back to California to live with her only sibling left. When she called to inquire about canceling her service, she was told she had to pay the remaining balance on her contract. I thought they were taking advantage of her & decided to call the BBB.

We had service with Vector for over 8 years. Initially a rep came to the door selling the service. A very nice guy and his wife. No real issues until we moved in late April. A day after the move, an alarm went off and I told them we no longer lived there, and rather than having a rep come to replace the battery (the cause of the alarm).. we decided to stop monitoring service. I was told we needed to put that in writing. Seriously? The sales rep who initially knocked on my door certainly didn't mention that he was as anxious for the install. Honestly, after 8 plus years?? I asked them to email me the requirements. Needless to say, it took weeks (and another billing cycle) for anyone from Vector to contact me. When he did by phone, I again asked him to email the requirements.

Most unethical companies I have ever dealt with. I should have read the reviews before I signed a contract with them. I began to have problems with the system within days of installation. After a year of trying to resolve issues, I am now told it is not going to work; and I have no choice except to continue to pay a monthly fee for four more years or find someone to take over the system in which they will move. I would not recommend them to anyone! I would advise anyone interested in an alarm system to go to a reputable dealer. I understand there can be problems with anything, but why should I have to honor a contract and pay for a service when it is not working properly? Come Vector and AMP. Word of mouth is a really powerful selling tool.

This company should review ethic guidelines for full disclosure. My elderly parents living in Danville, Virginia were taken advantage of. A representative from Vector came into their home under the pretense of upgrading their current system. After installation, he had them to sign paperwork, which he stated was for the upgrade, and mentioned that the additional cost would be about an additional $4-$5 a month. Several months later, my parents realized they were being billed by both security companies. They have 2 years remaining on the contract with their old security company and this new company (Vector) signed them for a 6-year contract.

We purchased a comprehensive security system from Vector Security in January 2013, and we have had trouble with virtually every component of that system from day one. The original installation took over a month of repeated visits to accomplish and finally we hired another company to properly install one of the key pads. At bottom, I think that Vector sells more than it can properly install, maintain, and service. They're just in over their heads with all this new technology. What this means is that we as consumers pay a lot for what we don't get - and then have to endure all the malfunctions along the way. We've had everything from false smoke alarms that had to be torn out by the fire department to stop them from sounding to being unable to turn on our air conditioning when it's stifling in the house because the keypad won't work.

In December 2010, I purchased a home in Clarksville, TN after being stationed at Fort Campbell, KY. I was approached by a sales representative from Vector for home security. After doing a little bit of research, I noticed their prices were a bit less expensive than some other security companies. Additionally, the sales rep was very nice and appeared genuine in the information presented. I called him back a few days later and he came to my home to discuss the services. During our discussion, he informed me that I would be under a 3-year contact. I immediately told him that I was in the military and only scheduled to be in the area for 2 years. He then told me that it was okay because when I received my orders, Vector would automatically let me out of the contract. He assured me that I did not have anything to worry about.

Vector Security seemed like the way to go until we realized they screwed up our contract and made my wife's grandmother responsible for our account. As I spoke to the salesman, we told him our grandmother used Vector in her home. He then offered us and her 3 free months of monitoring if my wife's grandmother co-signed for us. We all agreed. We have yet to see a bill (we were installed December 2012). We just received a notice from my wife's grandmother that her bill has more than doubled. After looking into it, she is being billed for our service. After calling into Vector billing, we were told that my wife's grandmother is the contract holder for our account and not the co-signer. Thinking back on the conversations I had with the salesman for Vector, I remember him telling us that if we signed with him before the first of the year, then he would meet his quota for the year.

A few years ago, I purchased an alarm system by Vector Security for my home. The contract was for five years, and I was pretty satisfied with my system. About a year into the contract, I got switched over to AMP security system and I wasn't aware of this. Apparently, Vector falls under AMP as a contracting company so the switch was just having me fall directly under AMP. That was frustrating because I was getting billed by both parties for several months and didn't know why; it took me a moment to get that straightened out. Had I not contacted both parties, they would have still been billing me.

I had a two-year contract with Vector that expired last year. Vector has continued to bill me although service already ended last 20-Jan-13. I became a customer of Vector security three years ago. I signed a two-year contract which ended last year. By chance, I accidentally triggered by alarm twice in January 2013 and realized that not only did the security company not phone me, the police were never called. As I said, this occurred twice and prior to that, I had never bothered to check to ensure that they were actually performing the service that I was paying them for. So, upon realizing that I was paying $49.00 a month for nothing, I decided to go back to ADT.

A Vector representative came by our house selling the Vector Security System. We told him we would not be living there long. He said that would not be a problem. We even told him the only way we could sign a 3-year contract with them was if the alarm system could stay in the current home. He also said,"No problem, you can have a new one installed when you move for free." So we agreed to have the system installed. When it came time to move, they argued with us saying this was not true. During the move, the land line was not hooked up at the old home.

Let change phone service to Direct Talk, so I don't have a phone line. It was 1.5 months before they called me saying they lost my signal. If someone broke into our home, would it take a month before they would call the police? I canceled my service but they say I have to comply with my contract. How do I get them to stop drafting my checking account? Thanks.

This is the worst customer service I have ever experienced. Their call center does not respond to calls for up to 24 hours. Try to call the company and you go into virtual mailbox without a personal contact. Try to cancel your service and they make it impossible to speak with anyone. Do not use this company unless you like bad service. I cancelled my service via mail and it took them 8 months to realize I was not on their monitoring system. Their response time is very bad.

We moved into a house in which the prior owners had service with Vector. The fire alarms are tied into the Vector alarm service. After unexplained beeping of the discontinued alarm service, we had to power down the alarm service. The company and the supervisor, Brad **, refused to send a service technician out to fix the problem. Beware of this company as they do not stand behind their products!

We are also unable to cancel our service. We have not lived in the home they are charging us for in 14 months, but they are still charging my credit card every month. I have called them three times and they do not return my calls. I went so far as to cancel my credit card but because I had another one issued from the same company, they were able to move the charge to the new card. I am now forced to change credit card companies to get the charges to stop! Unbelievable!

We had a contract for 3 years, and I have been using them for 5 years. The contract expired 2 years ago and was supposed to be at $34.95 a month. The service is atrocious, to say the least, with constantly failing sensors, alarm going off spontaneously (while it is not even armed), the system starting to arm by itself without anybody touching it, rude customer service, unavailable techs, them charging us extra for a tech to come out over the weekend while the alarm is arming itself spontaneously, etc. I called to cancel service and a Heather ** whose title is Sr. Account Representative cheerfully announced that the contract is in the "renewal period" (term unfamiliar to me, a litigator with 9 years' experience), meaning for us to terminate, we would have to pay up till next July. I refused and demanded their copy of my contract. Heather said it was my right to refuse but that they would still bill me. I cancelled automatic deduction at my bank when I was advised that we were actually being billed at $58+ a month. If this is not consumer fraud and deceptive practices, then I do not what it is! I asked Heather to advise when they raised my fees, threatening a formal complaint with the Department of Consumer Affairs in NJ and Small Claims Court, but I am still waiting to hear from her. Outrageous! Stay away.

Vector is a ridiculous company. They are no longer monitoring me, but are still sending bills. We sent in a resignation and they said they never received it. Now, they have auto-renewed the contract. The contract that was supposed to end after 3 years and we are in year 5. Whatever you do, don't sign up for them. I don't believe they are even monitoring when they say they are.

We bought a house and Vector came out one day to offer us service. Well, the first thing that I asked was, "We are in the military. We move every three years so will we be able to get out of this, because we will not be living here forever?" They said yes, no problem. Five years later, of course, we moved. Well, they are still taking money out of my account for another seven months with no phone service. We know that they are not protecting anything because there is no phone line.

Due to work, we were relocating to another state. For the last 3 plus years, we have had service with this company. There's no issue until we had to move and terminate our service. We tried to move our service, but they could not service our new location. After finding this out, then they decided to tell me that the contract had an auto-renewal clause after the 3 years and a termination fee of 3 months.

My security system was installed on Aug 23, 2011. I agreed to have system installed only if the previous provider was paid off by the new provider. The installation tech told me the only way he could install was to terminate the contract with the previous carrier. I have been calling ever since Aug 24 2011 to ask when the check would be sent out.

We have been in dispute for the last year in regards to a state county fine we had to pay due to a faulty wiring of our property. The service was aware of this and continued to dispatch to the state police. We submitted the paper work given by Vector to bring to court and they negated to accept. We had no choice but to pay the fine and were advised by the courts that we should look for a service to take responsibility, since they were the ones placing dispatch.

1. We are writing in regards to terminate services with Vector Security as we are not happy with the services that Vector Security has provided us. 2. Here are three of the reasons why we are not happy with the services: