Trane Reviews

Our residential central air conditioner a Trane XL1200 and XE90 furnace was installed back in 1996. It has been extremely reliable. The air conditioner is service checked once a year and has never failed once. The furnace has had the blower clutch go after about 13 years and start capacitor went after about 14 years. Very minor repairs with not one electrical or major mechanical failure on either. Getting a good contractor for installation is essential. We had the local Trane dealer do the install of which the bulk of their work is commercial installations. Not sure about the other reviewers but I recommend Trane to everybody for the reliability and efficiency.

XL18I AC system - Purchased and had the unit installed in Dec 2007 in a new house. The first year I went through a summer 2008 it did not cool properly. Had to configure the temp shutoff in the attic unit. The 3rd year 2010, had to replace the circuit board in the blower/condenser coil in the attic. The 5th year 2012 had to replace a relay on the blower/condenser unit in the attic. The 6th year 2013 the capacitor had to replaced in the outside unit. The 7th year 2014 the capacitor set had to be replaced again. The 8th year 2015 the condenser coils had to be replaced along with the expansion valve and refrigerant.

We purchased two brand new units for our home in Scottsdale, Az. Within two weeks of installation the larger of the two packaged a/c units responsible for cooling the largest part of our home is disabled due to faulty parts and a Freon leak. Trane has no parts to repair the unit. They will not replace the unit nor will they remove the parts needed for our unit from one sitting in inventory. The part we need cannot be available for at least 15 days. Trane seems to place the customer at the bottom of the list so will definitely not buy from them again.

8 years ago I purchased this top of the line unit that featured 2 compressors to insure twice the trouble. Over the years I have replaced the very part in the unit and air handler. The parts were covered, but not the labor. The compressors have been replaced 3 times, the starter 4 times. Now 8 years later I want to replace the unit, but not confident that others are much better. Very frustrating and time consuming. Thankfully I am retired!

We purchased a Trane XL18i high-efficiency heat pump back in the fall. We have had many issues with the unit since installation. It was initially not installed correctly and continues to not work properly. We thought Trane was a good product, but we are seriously questioning this. Now that the season has changed and we are using A/C for the first time, it does not work correctly. We spent thousands of dollars and NO ONE seems to be able to rectify the issues. We have been given our 3rd thermostat (I don't think there's anything wrong with the thermostats), and I'm really not so sure that there isn't a much bigger issue with the installation or unit itself.

We purchased a new Trane AC system. Not even a year old and the Blower motor is out. The Orangutan repairman says he will order a new one. 12 days later in record heat... 118 yesterday and just as hot today the part is now on "back order". He promised to find us a loaner portable AC unit until the part arrived... haven't seen that either. The customer service people are useless promising to return our calls with an eta on the blower. Don't get call backs. Bottom line - don't deal with Orangutan and don't buy a Trane!

XL15 2.5 ton with Variable Speed motor. Purchased barely 6 years old. Serviced twice a year. Had to replaced motor and copper evaporator coil (see pic). Coils started rusting after just 3 years. And YES, $900+ for labor. Emailed and letter sent to Trane - no response. So... you be the judge!

The issue: I bought Trane AC for my residence in 2013 (model 4TTB3036E1000AA). Just over 2 week ago, the air-conditioning became in effective so I called the installer, but I was told the installer had moved his shop out of Toronto. So, I contacted the Trane agent here in Mississauga, by the name of Comfort Air to come & have a look at the unit as it was still under the 5 year’s warranty. Contrary to their name they have caused me a lot of discomfort. The gentleman came & after checking told me that the Compressor had packed up. After a couple of days of back and forth on the model #, which they claimed initially, they couldn’t locate in their records (The model # etc. was noted by no other than their own rep, in fact he took picture of it & so did I, for my record).

We had a new Trane system installed in our new home 7 yrs ago by Eagle heat and air. The A/C has NEVER worked without them coming out to put coolant in it. They claim to have fixed a leak only to have to come back before the summer is over to work on the same problem! Each time taking a week or more to come out. They want us to pay them for their service on a unit that was a lemon from day one. NEVER BUY TRANE OR USE THIS COMPANY!

I purchased a new Trane system XL16i May 2015. This May (2016) the unit was not working properly. The company that installed it first said it was the reversing valve that was not operating properly so they had to install another one. Then it still was not working properly and they said it was the compressor now that had to be placed. We have been w/o a/c for over a week now. The installer ordered the compressor from Trane and it will take 5 days to get here another weekend w/o air. I called Trane and was informed that 5 days is their standard shipping. If it was longer they could expedite. I guess you can stop a Trane!!! Terrible customer service from the manufacturer and a 1 year old unit that had two major parts fail within a year!!!

My central air unit is 7 yrs. old TRANE XR13, just turned it on last week and nothing seems to be working, called a technician to have a look at the problem. He said that the 3 ton coil and evaporator are not working properly and need to be replaced. He mentioned that the coil is still under warranty, according to the receipt. Called TRANE but apparently it is not. I have the serial no. of the unit and the warranty that apparently covers it for 10 years. TRANE wanted me to call back the installer which I did. The installer said it is TRANE's warranty, not theirs. The usual runaround when there is a problem is in the making. With such a big name and apparently good service record, DO NOT TRUST THIS COMPANY. You pay big money for a central air that supposed to last at least 10 yrs. but it doesn't. And yes their commercial is right: NOTHING STOPS A TRANE... FROM BREAKING.

I bought a Trane XL 16i about six and a half years ago. Now it has a hole in the coil. The HVAC company comes out each year for preventive service. I'm beginning to think that's a waste of money. Anyway, it'll cost $1,000 to replace the coil and that's with the warranty on the parts. I kept hearing that Trane is supposed to be one of the best. Well, I beg to differ. Will not be buying another Trane.

It's getting old explaining to people why their blower motors fail within a year, coils leak within a year, white flakes from aluminum coils comes out of the vents etc. Trane also had a Model of air handler that had drain pans as brittle as egg shells. This isn't just Trane either. We service all makes and most use the same ECM motor, same chinese sourced copper and aluminum for coils, etc. I miss 20 years ago when a service call was a legitimate problem and didn't require an EXCUSE as to why things failed.

I am a dedicated Trane customer for over 30 years, but the last round of units that we have purchased for our new house are not as reliable. How can the coils in the outside unit go bad in less than 5 years? There is a warranty, but the labor is $1,000 to change them. The water drainage in the interior units gets clogged up too easily. Come on Trane, keep up your quality image. Don't cut corners to the point that your brand is affected. The customers suffer, even when paying top dollar for your products.

Bought Two Trane units when building house. XR11s told they were the best, nothing but trouble since. Every year we have them repaired, Compressors, Fans all components. This year another compressor, this is the 5th. Compressor always using Trane replacement parts. Would not recommend TRANE. Who says you cannot stop a TRANE.

I had my upstairs unit replaced with a TRANE system, after the 15 y/o unit failed. I researched models and went with TRANE b/c of their supposed good track record. I have had nothing but trouble with the unit since installed 4 yrs ago in 2012. The coil failed after the first 14 month in 2013, which I was told was an $1800 job had it not been covered by 2 yr labor warranty (thank God for me). The past 2 years I have had to have it serviced for AC failure twice! Each time it was for a different reason, but both resulting in leakage of Freon. The first year it was from a loosened Schroeder. This past repair was from for a leak at txv, a7# Freon leak!

I am writing to let you know of our dissatisfaction with your company. We have been loyal customers and purchased 3 units (2 in previous home) and now when we have a problem we discover that the unit was not registered in time for your additional 5 yr. warranty. Your envelope tells installer to place packet out of weather with indoor unit. We did not open until we had a problem 4/12 years later. We discover in your paperwork that a 10 year is available but only within 60 days. That is just plain wrong. We now have a new replacement compressor that cost us labor to install and shipping of $100.00 for compressor. We are told by your customer service dept. that new replacement compressor has no warranty beyond the initial one, so we have about 6 months left. WE WILL NEVER BUY A Trane product again. You need to change the writing on the outside of your envelope to say "Customer open for warranty information."

I built my house and had an XL16i installed in 2005. Within 6 months there was a recall and the installer came out and swapped out both the exchanger and the compressor (virtually changed everything out except the copper and control lines). Since that time the high and low compressors have been replaced (at different times) three times up until the 10 year "compressor" warranty period expired. Since there is no coverage for freon or labor, I ate the costs every time and could probably have saved a reasonable amount toward the purchase of a reputable and reliable unit by now. So... two months (2016) out of the 10 year warranty the low-level compressor has once again failed.

New heating/AC unit bought Oct. 2015. First no heating, loose screw, then no AC. Hole in coil. Brings new coil, wrong size. Boy, this unit is fishy. Check manufacturing date, 3/14. Year and a half old. What the heck. Call Trane. After half hour, "there's nothing we can do." Nothing runs like a Trane, thank heavens. It should be "once we sell it, we do nothing, and the unit is already old."

I replaced a 2 ton heat pump in January of 2014 to replace another Trane 2T Heat Pump unit that had only been installed in 2001 when the house was built. The new unit quit heating in Nov of 2015 (less than 2 years) and I had White's Heating and Air-conditioning (our local Trane Dealer) come out to fix it. They had to replace the TXV Valve and replace the refrigerant - at a cost to me of $888. Trane replaced the valve itself (which cost $130) but WOULD NOT COVER LABOR OR REFRIGERANT. This is ridiculous in my opinion for a $4000 Heat Pump. Trane's warranty is really bad and I would warn anyone who is thinking about purchasing a TRANE unit to look at another company that is more reputable.

Bought two 5 ton Trane A/C systems 7 years ago. One for my Dad's house and the other for my own home. My system broke 6 times and ended up replacing the blower, coils, valves, etc. Yesterday it broke again and the service company wanted to charge me $575 to find a leak. I have opted to bite the bullet and replace the system. My Dad, who is 80 years old, had similar problems and replaced his system two years ago.

We had a Trane heat pump installed 3 years ago. Even though it is still under warranty, it is still costing us a ridiculous amount of money in repairs, yearly!!! The fault has clearly been from the manufacturing facility but Trane will only replace the part. NOT labor... and NOT the coolant replacement which leaks out due to the faulty part! Our HVAC provider refuses to sell or install any future Trane units due to the ridiculous new policies, apparently the once solid company has been bought by bankers... and customer service and quality is no longer important.

I'm compelled to write my review about my experience with Trane and their authorized dealer YEAKLES HVAC out of Hagerstown, MD. First Yeakles completed the installation of a dual fuel (supposed) 16 seer heat pump and A|C system. Immediately I had concerns. The system just wouldn't heat my house in heat pump mode. As questioned the dealer he had argued everything is correct. Just give it time it will work. Anyway as I wait for this system to work. In January I call because again no heat in heat pump mode. He had sent a tech in. His own tech had told me my system is wrong. That his boss had installed a 5tn blower under a 4tn coil. Making it that the 5tn of air across the coil is cooling the system down not allowing it to heat up correctly. So I called Trane, file a complaint.

My husband and I live in a rent house that had a frame unit installed less than 3 years ago. While my husband was home recently he heard a loud "boom". Not know what it was he jumped up to see what was going on. He walked thru the house and when he opened our bathroom door only to find it filled with smoke and could see fire outside of the window. Unit had blown up and caught our home on fire. Thankful my husband was home to put out the blaze before it damaged our home (the unit has to be replaced along with a good bit of our siding). We thought maybe it was an electrical issue with the house that caused but after further inspections we found out the unit itself had failed.

I installed a Trane heating system in my new home and have had to replace the igniter numerous times. It had to be replaced twice in the first year. I voiced concerns to Trane's authorized dealer and they said they had consulted with Trane about this as igniters if properly maintained should last years. Their answer was to install a heavier duty igniter. That has not worked as I just replaced it again for the 6th time. I came home on Sunday night December 27 to a freezing house. Had to spend the night next to a space heater trying to stay warm. Not a pretty picture when you are in your 70's.

This correspondence is in regards to an erratic and dangerous Trane service vehicle my daughter and I encountered Friday morning (2/12/2016) at 6:30 AM on US 290 at West 43rd in Houston, Texas. I was in the process of taking my daughter to school, the Duchesne Academy in the Memorial area, when we came upon a stalled vehicle in the right lane on the US 290 eastbound main lanes. As usual, the drivers in the adjacent middle lane took turns allowing vehicles from the blocked right lane to merge in. When it came our turn to shift over, the next vehicle intentionally speeded up to block our vehicle from merging in. When it became evident that our vehicle had already moved over before the van could cut us off, the vehicle behind us swerved into the left lane, accelerated past us, got in front of us and slammed on his brakes. For the next two miles the Trane driver continued to slam on his brakes, attempting to cause an accident.

So much for this reputable brand. New furnace and AC in '09. Flashing a draft pressure error code. Ran and passed all logical checks and even replaced the pressure switch (because cheap and easy) for the heck of it. Besides that ran all other troubleshooting and measure tests. All report fine but the thing still has issues in that it runs sporadically. Paid Fred's $135 to tell me they don't know what the problem is because everything checks out.

The system is less than 2 years old and it has totally failed. I had a 25-year-old system from another manufacturer and NEVER had a problem. This TRANE cost $5,000 to put in and needed a $200 (labor) fan and $600 (labor) coil replaced. Any other problems, I will rip it out... crush it... and send it directly to TRANE'S CEO. Don't waste your money on a system that can't even last 2 years.

I have Trane XV95 furnace installed 5 years ago. It start to fall apart now. Control board is replaced recently, the new control board uses 120 V for ignitor. I use Comfy service guy to install it. He just put the new control board and didn't tell me my old 80 V ignitor need to be changed to use the new 120 V ignitor. So in the three weeks, it burned out two ignitor until I found out this fact.

2 years ago, I decided to "upgrade" my aging heat pump to a brand new Trane unit because my old pump was approaching 30 years old and I didn't want it to break down (I like my home to be 69 degrees in the summer and in the low 60's in the winter). I purchased my heat pump thru a "big box" retailer, and had it installed by their contractor.

I have three 20i, 4 ton, dual fuel heat pumps on my home. The house is 5 years old. All three of these units have had major failures during the 5 year period. Failures include a heat exchangers, two leaking condensers, failed blower motor, failed gas valve, multiple failed circuit boards, failed thermostat, and a total air handler failure which resulted in the entire unit having to be replaced. Two of the failures resulted in the units being down for over a month before parts could be obtained. I have had multiple homes with many different brands of HVAC units. This is my first experience with Trane, and it will be my last. My house was custom built and is toured by many people for construction ideas. When asked if I would change anything, the only thing I advise people to do is stay from Trane HVAC units. When the warranty is up on these three units, I will very likely replace them all with another brand. It's obviously "Hard To START A Trane".

So today we find out that Trane is not going to honor their 10 year warranty on a leaky A-coil on our unit because they said we never registered the unit when we purchased it. We were never aware that we had to register the warranty. The person who sold us the unit never said and we simply didn't know. When you are in the process of building a house and have a million and one things on your mind and to do, something is bound to happen and things might get missed. So we didn't register our unit, but Trane knows we bought a Trane under good faith, but now will not honor their warranty. We have only been in our new home for 6 years and this happens?

Since June of 2015 we have had a bad odor coming from our Trane unit. It smells like exhaust and it was really bad this past summer. In September we had the ducts cleaned and we also had a tune-up for the fall. For a few weeks the smell was gone but now since it has been warmer where I live and the blower seems to be emitting a foul odor that does not go well with Christmas. Can you help us?

We purchased our home in 2013. My a/c was out in August this year with bad coil which only 2 years and 2 months a/c system. I was told by Trane rep the coil part is not covered by warranty because is over 2 years. We have to paid a/c company full price to replace the coil. Now after 3 and half months later it's go out again. Many people telling us the Trane coil part is not quality part, broke very easy in the short time. I am extremely upset with Trane a/c unit. House only 2 years old. Should not have such problems! Not sure there are people out there has the same problem as me? What advise someone can give us.

We bought 1.5 year ago new AC system from "Trane" because the high quality standard (we had in mind). A month ago, after the one year warranty, the air handler started to leak and after consulting the dealer they ordered a new water pan and they did the installation of that pan. But to install a new pan the coil has to taken out. I was watching this all on the side, but when they took out the coil I saw a damaged coil and stopped them from finishing and took pictures of the damage. The dealer finished the job, I paid him.

Purchased a Trane rooftop unit via Home Depot's license dealer in May 2015. I live in Arizona, we probably turn on the heat one month a year and the unit keeps breaking down every time I turned it on. I keep calling the installer to come out and fix it again and again. I have two other 15-year units with another unknown brand and they run way better than the brand new Trane. Trane doesn't build it like a train... they build it like a train wreck I must say. Run away from Trane.

I bought a brand new heat pump system from Trane. The Certified Contractor who installed the unit was excellent, I have no issues with them. My "brand new" unit lasted less than 3 years at the beach. Please allow me to repeat less than 3 years, and Trane refused to stand behind their product. The unit actually rusted completely through in less than 3 years. I would highly suggest you never buy from Trane because they do not stand behind their own product. Do yourself a favor and skip all the headaches, DO NOT BUY A TRANE PRODUCT. I NEVER WILL AGAIN!

In response to my complaint about 4 service calls for repair within first 3 months of ownership of their American Standard HVAC unit. I'm stuck with a lemon under the provisions of their limited warranty. And the only alternative they can offer is for me to purchase optional warranty coverage.

I purchased a 1-1/2 ton and a 5 ton Trane model 4ttR HVAC condenser and air handler, in November 2011 for my 2-zone Florida home. The units have functioned free of significant problems until about 2 weeks ago (Nov 2015) when the smaller unit burned out the fan motor, and then a week later when the compressor in the 5 ton unit suffered a leak. Both parts were replaced under the manufacturer 10-year parts warranty -- but watch out, because the light you see at the end of the tunnel is another train -- being the labor costs which exceeded $1,000 combined. This is an out-of-pocket expense not covered by the parts warranty.

I have been trying to get the CleanEffects repaired for months. Trane customer service is no help. Tried numerous times. My furnace repair company has replace some parts but still does not work properly. Was told it was the collection cells in the end but no promise that that would work and that I had to pay for the collection cells because they are "working parts." Nowhere in the warranty does it state that "working parts are not covered."

Had new Trane XL20i Heat Pump installed 10/20/2010. July 2014 Air Handle evaporator leaked, repaired. Then Condenser became erratic, low-pressure issues, numerous service calls, more parts replaced. Left for summer to NJ from FL, came back, low-speed compressor fried. Trane will not assist. Installer is a good company, and Trane simply tells us what we need to hear.

When first installed had problems the installer should have removed and taken back right away. Nothing but repairs $$$ as of this date total loss 7 1/2 - 8 years old!! Nobody can repair! Kira, the manager, called and left a message, no call back number, said she did not review my case because of the age and said they can not help me, and try to have a nice day. What!!! Ready for class action suit, anyone with me???

Just purchased new Trane XR Model # 4TTR4042L1000AA with Manufacture date of 5/2015. After installer put in unit they tried to turn it on. It was DOA. They had to get another a/c tech to find the switch was faulty and get another switch. The tech said the unit wasn't working when it left the manufacturer. After fixing the switch the unit would not cool properly. Trane said that an additive had to be put into the compressor which after that was done unit would still not cool. Installer came back and found a faulty valve in the condenser unit.

Trane 16 seer a.c. - What a Trane wreck. Had new ac and heater installed. Sept 2015. Heater worked fine. Ac in June froze up. 3 day later went on vac, back in July unit would not work get cool. Installer said needs special oil and valve. He can't get it flipped. At Trane on the phone they are no good. Had a comfortmaker 24 without a breakdown. Stay off the Trane. They lie and a piece a junk. By the way still fighting with them. It's Sept 1, 2015 - unit still not fixed right yet.

Just had a new XV18 air conditioner installed with all the bell & whistles. But when the fan is in continuous run mode it shuts off every time the AC comes on. So at night when the ac has to cool the house 1 degree the fan shuts off. The house goes quiet while cooling, then the fan comes back on, that is not the definition of continuous. Have contacted Trane many times asking if this is how the system operates or is there a problem. Neither Trane nor the dealer that installed the unit have been able to answer this simple question in 2 weeks. Trane just tells me to call the installer, and since the installer cannot answer the question I do not understand why it is so hard for Trane to get me to the right person at the company that knows the equipment.

I bought a new Trane AC in 2013. Within 6 months TXV went bad and now 2nd one is bad. I also found out that Trane had a recall on this part Sept 2014. It will cost me 349.00 labor to have bad valve replaced. I will never buy Trane again.

Want no stars but it wouldn't accept so you got one that was forced. I had a new Trane installed on July 23rd here in Texas just before the hottest part of the summer. The unit runs 24x7 and the company that did the install says it is working correctly. The coolest it will get in the day time is 80 when the outside temp is only 95! It is set to cool to 74 right now at 9pm and it is still 80 in here and the outside temp is only 84. This morning it got the inside temp down to 74 but the outside temp was 72. TRANE makes a horrible product. Time to pull it out and go back to Carrier. My 14-year old unit was much better than this new Trane.

After having my condenser coil replaced at a labor cost of 928.00 on my 5 and a half yr old 2.5 Ton XR13 I contacted Trane consumer affairs to see if they would cover some or all the labor costs. They took my info and told me it would have to go before a review board. 2 weeks later a Trane rep contacted me, denied my claim stating I did not have a service contract at a cost of 160.00 dollars a yr (which I now have) and if it was up to him he would not have warrantied the condenser coil. I explained to him the tech that replaced the unit identified the leak at the bottom of the coil and the vibration could have caused it to leak. I wasn't expecting much from him after he denied my claim, he is being paid by Trane to deny claims.. he probably gets a bonus for it. Count me in on any class action suits, I don't think my problems are over.

I purchased a Trane air conditioner in March 2015 and an extended warranty. My ac broke last night August 15, it's very hot in Florida in August. I called the company that the extended warranty is with and was told the tech had the night off and wouldn't be able to help me until after 2 pm the next day. What kind of service is that? I purchased Trane and paid more money because I wanted something that would last not break down 5 months later.

Absolutely horrible product, customer service and shady warranties. We purchased a Trane HVAC system, XL90 furnace and a 2 ton AC unit in 2009. It is used a couple months out of the year at a lakefront house in Chicago and was installed 6 years ago. Warranty paperwork says 10 yr warranty. Trane says 5 yr. We are stuck with an inoperative system. It is now August and Trane Customer Service has yet to warranty their product. We are left without an AC unit again this summer - installer wants $4000 to replace a 5/6 year old unit. Trane won't cover compressor or condenser or other failed parts. There are better manufactured HVAC units out there. DON'T BUY A TRANE. They do not warranty their products and there is a huge amount of built in obsolescence.

In late 2009 I purchased a Trane XR 15 high efficiency heat pump with air handler and evaporator coil. By July 2012 the unit was malfunctioning. The Trane installer technician came out and I was told the evaporator coil was low on refrigerant. There was a refrigerant leak somewhere. Refrigerant was added and four units of dye were added. That service cost me $230. The technician said he would come out in a week to check it. After a few weeks I inquired with the installer company as to why the technician had not come back. I was told by the receptionist that I lived a long way away (50 miles) and when someone got in my area they would check for the leak. Nobody came.

We bought a Trane with the "best" filter system. I can only run the fan on auto during the summer, or the humidity in the house hits 70 and peels my wallpaper. The company that put it in even replaced my duct works, so I could use the filter. To no avail. The Trane supervised acted like it was no big deal, but that's why I bought this unit. Now, 7 years later, the unit froze up because the internal filter is clogged. We clean the first filter every month, the 2 nested filters every 3 months, and the ionic filter once a year. Just like we were told to.

BEWARE. Trane will run over you and any agreement or contract. We purchased home 2013. Heat pump went out Sept. Our service provider parts covered, not labor - 1600.00! 5/19/15, no more cool air. Looked through paperwork that previous owner left. Found extended warranty purchased through the same company that did work in 2013. They failed to mention extended warranty. Contacted extended warranty com. Was told it's only common sense that no history of purchase/transferable extended warranty was mentioned by company. I can't believe my ears. That is at best unethical, at worst fraud.

I am actively seeking a Florida class action attorney to represent me and thousands of other Florida consumers. Here is the background: In Feb. 2013, I was quoted $6185 for a new TRANE XL Hyperion 16 SEER 3 ton heat pump system for my condo in Gainesville, FL. This included a 10-year limited parts warranty supplied via the TRANE corporation, which was why I selected their equipment. The local utility company supplied a generous rebate as well, so my final purchase price was $5085 out of pocket. There were lots of forms and even air flow tests to be performed for energy efficiency, and a city building permit, too.

In 2007 we replaced our A/C unit with a TRANE unit. In May 2015 we submitted a service call due to unit not cooling as expected. The service company added 2# 11 oz. R410-A refrigerant. Made another service call in June 2015. Had to add an additional 1# 6 oz. R410-A refrigerant. Found out that the unit was losing refrigerant. Conduct a leak test and discovered that the right-hand tube sheet leaking in evaporator coil due to coil being rusted. It was recommended that it be replaced with an American Standard (Trane) 2.5-ton coil and expansion valve. Conducted research and discovered other owners had similar issues. Found out that the coil was no longer under warranty. It will cost approximately $1600.00 to replace the coil.

After our Trane heat pump that we had for 15 years went out, we had another complete Trane system installed. After 3 weeks when it was in the mid 90's the AC went out. We got a hold on the company that installed it and they came out, checked everything and said that it has a stuck valve. They would have to order one, which would take 3 weeks to get because they are on back order. I said BS! Told them get a whole new system and take the valve out of it and replace ours with it which would only take a day to get. After that it worked great again. That is until 3 more weeks went by, then it did it again.

I purchased a home in September 2012 and learned that the A/C unit was not working (found out on the day I closed). I advised seller that I would not move forward with purchase if I had to replace a major appliance like an A/C unit. Seller agreed to replace and I agreed to replace furnace portion of package to avoid a greater cost should the furnace not work. I started noticing the A/C heating up at certain parts of the day and thought I needed to readjust thermostat.

Trane XV20 Variable Speed - Purchase the unit in February 2014. Nothing but problems. After 1 year and approx 10 service visits the unit will not hold freon. The dealer has replace the access ports due to a factory defect. The electronic drive exploded while the tech was servicing the unit; it was replaced. I have requested a replacement unit under warranty and Trane refuses to do anything about it. The tech keep coming out weekly to put 6-7 lbs of freon in it and it continues to leak and it is so bad with oil on the pad they cannot find the leak in the coil. I am very unhappy and will be taking legal action to Trane. I am having it replace with a different brand. I will never purchase Trane products again.

Less than one year ago for $9200.00 we purchased from and had Lowe's of Jonesboro, AR. Install a complete new Trane xv95 air conditioning/heating unit. It has already stopped working. I called their service department and they sent out a Mohr repairman from Wynne, AR. He cleaned the coils on the outside unit and told us that it was just dirty and needed to be cleaned, charged us $172.00 and told us that it was regular maintenance and therefore not covered by warranty.

This unit was installed in 5/14/2007. It is the biggest piece of junk I ever had. Today 7/14/15 will be my 14th service call not counting annual service. This IS NOT normal. I don't recommend Trane to anyone. Every time I see the ad "IT'S HARD TO STOP A TRANE" I want to throw a brick at my tv. It maybe hard to stop a train BUT IT'S EVEN HARDER TO START ONE...

I utilized Lowe's in Dec 2013 for the purchase of a total heating/air conditioning system to include new ducts throughout the house in the attic. This work was subcontracted by Lowe’s using a local Heating&Air company (H&A). (I don't know if allowed to say their names). The work was done 6 Jan 2014 through 10 Jan 2014. Feb 4 2014 notified H&A heat pump covered inside and outside with solid ice, came and repaired. Feb 7 2014 H&A tech here as froze again. Feb 9 2014 I called and was told defroster ordered. Feb 13 2014 I called H&A they said they are supposed to expedite the part and defroster is on back order. Feb 17 2014 H&A here and changed defroster. Feb 21 2014 H&A replaced sensor and defroster from icing. Feb 28, 2014 I called H&A heat pump again iced up.

In March of this year, we purchased two Trane units model # 4TTR3036E1000AA. In June, one of the units would not reach the set temperature even at night. We called the local dealer (Orangutan). They sent a technician out after 5 days. He said the unit needed a new temperature control valve and one would be ordered. It has now been 3 weeks since we contacted Orangutan, and we find out today after I complained to both Orangutan and Trane that the valve has been back ordered. The unit has been running almost constantly since we contacted the installer. Now today will not even maintain 76 degrees. This is horrible customer service by Trane. We spent $16,000 on these two units and I believe that they have completely gone off the rails as far as reliability and customer service. They have some serious fence mending to do..

I had great luck with a 3 1/2 ton Trane AC unit purchased in the early 1990's. Decided to install complete new system in 2010. New unit problems included improper charging of system during installation requiring follow-up visit to get unit to cool. During first year blower motor in evaporator unit failed requiring enduring hot conditions for a few days until new motor was received and installed. In June 2012, unit had lost its charge requiring recharge. Again hot days endured. Leak detection came up negative. In June 2015, unit has again failed to cool. Suspected loss of charge again but waiting 2-3 days in heat for technician to get to work on it. It gets hot in the summer in south Texas. I regret having bought another Trane. Trane equipment quality has plummeted since 1990's and is now no longer dependable. The unit is a 14 SEER system installed and serviced by Honeycutt Air Conditioning in Belleville, TX.

Variable speed air handler manufactured by Trane has a motor failure after 11 years? Trane boasts about their rigorous testing yet with light residential use, my air handler motor FAILS??!! AND it is just beyond the 10 year warranty. Well isn't that convenient? This is unacceptable considering the amount of money paid for this product and the time and money spent in twice yearly "preventative" maintenance. I was hopeful that I was buying a quality product given the amount of money paid for my a/c system. I won't do it again and strongly urge others to consider Carrier or Amana over Trane. Expensive lesson learned.

Trane XL14i heat pump installed by another contractor the building used when my home was built in 2007. Noisy. Changed service companies and they immediately fixed the problem. 16 round was reduced to 10 inch round and was starving the unit. Also added a second cold air return. Unit runs flawlessly (has an XL90 gas furnace attached). No problems at all. This is my second Trane and incidentally, the first was installed by Capital heating and Air. Great company. It really is all about the install.

In October 2014, I bought a Trane XV18 Outdoor unit model #4TWV8036 from a popular installer in Northern VA. This unit was to replace a Ruud single stage 11 SEER unit located just outside of my master bedroom wall. The installer led me with the impression that decibel level output by this new variable speed unit would be considerably less than what we were used to. Trane advertises the unit to run at 72 decibels (47 degree ambient temperature). As soon as winter hit and we cranked on the heat, I knew a mistake had been made, and I was in for a ride. Long story short, the unit was running at just under 90 decibels and the variable speed compressor put out a searing noise that would not let me sleep at night. The installer agreed to decibel test the unit and found the same outcome. An insulation blanket was placed over the compressor to decrease the noise by 5 decibels.

I financed a Trane exactly three years ago (model #4WCC3036A1000A). The compressor has now failed. I called the installer who made a service call of $89. I was informed that it will cost me $1390 for labor, Freon, etc. to replace the compressor that's under WARRANTY. It truly does stink that this occurred. I'm one person who cannot afford an additional $1400. The installer reports that they will replace the txv, filter drier, and o.e.m. capacitor along with the compressor. The installer reports that there are nothing wrong with the other items (just the compressor has failed), it's just that they will replace everything so I may have an additional warranty through the installer.

Replaced a 14-yr old 5-ton RHEEM split system with a new 5-ton XV20i condenser ("matched field" - XC80 gas furnace and 5-ton evaporator coil in the attic). Well, I was surely sold on looks and the rhetoric of what it can do - a variable speed (720 speeds) of compressor and furnace, Wi-Fi capable, energy-efficiency, etc. Right from the start I realized there is something fundamentally wrong with this AC system. As an example, lowering the temp. from 75 to 73 degrees takes over an hour to achieve (with inside humidity of 50% and outside temp just below 90 degrees). My old Rheem unit, before going out (due to its evaporator coil leaking) would take about 5 mins (for sure no more than 10 mins under similar conditions).

Bought a new Trane a/c and had it installed by a local installer. Less than 6 months in the unit ran out of gas and required a new coil. The lack of gas meant the condenser unit was overworked. I had the installer out 3 times before it was running again. I contacted Trane's customer service to request a new condenser as in my opinion the one I have is faulty. I cannot get a response from Trane other than 'it has been forwarded to our escalation department'. I have written to Trane's holding company Ingersoll Rand but they have not responded either. Their ad 'Nothing stops a Trane' rubbish. This one did and their customer service is just as bad.

I bought a brand new unit bigger than what was needed for our home for two reasons, one because we want to add on to our house and two because we didn't want the unit to struggle to cool our house. It is 7 years old and we have had to have major repairs every winter and every summer since it was installed. I had a 5 year warranty but it only covered parts so the labor was not covered and I have put over $3K in it over the years, mainly because you have to have a "Trane" certified technician work on it. I have never been more disappointed and disgusted with any product or service with any company like this. This is the very worst product and when you are a single mom working two jobs how do they expect you to add this to the budget. THANKS FOR SUCKING THE BANK ACCOUNT DRY!

Replaced our furnace and central air units in 2012. We purchased Trane from our HVAC provider...we had heard good things about them and had no concerns. First year, the unit worked fine. However, we had to have three service calls in 2014 because of cooling issues. We live in Wisconsin so we do not use the unit too often but three calls in the first year and half was nuts, not to mention the service charges we paid. About a month ago, we joked that we should turn the unit on just to make sure it worked and sure enough, we turned it on and 5 hours later, our house was two degrees warmer.

I had bought 3 units of 1.5T and 3 units of 1T split ACs in Apr '14 from your dealer. I was supplied 2012 model without bringing it to my notice. It's tantamount to cheating. I was further disappointed when the installation work was shoddily done. Indoor unit slopes were not maintained and water accumulates inside, creating bad smell every time I switch on. I was further disappointed when I found that the batteries drained within 10 days. Many a times while going to sleep, I had to search new batteries and spoil my sleep in turn. I was further aggrieved when I found that the unit always starts in 'Trane' mode, irrespective of what I set last. I was further distressed to find that the electrical relay which controls compressor made a loud thud sound every time it switches on/off.

My wife and I purchased a 2500 sf. home in 2011 that was equipped with 2 Trane HVAC systems. The home was designed to operate with 2 systems to provide adequate airflow for both 1st & 2nd floors and to eliminate the excessive wear & tear of only relying on 1 unit to do the job. To this point, I have never owned a home that was equipped with a Trane product, but have always heard great things. We actually thought we were getting a little "Peace of Mind" because of the feedback we've heard about the Trane brand, but "Peace of Mind" was the last thing we received.

We had a new 3 1/2 ton heat pump unit installed in 2006. We paid $6035.00 for the heat pump and coil. We started having problems a year later. Every year after we've had problems. Graybeal Air Systems was the company we dealt with. After 5 years, right before the warranty ran out, they replaced the unit with a new one, but no longer honor a warranty. Every year since, we continue to have major repairs. Last year they diagnosed the expansion valve defective and wanted $900 to replace it. We're done.

MY HOUSE NEEDS A NEW AIR HANDLER. TRANE HAS DISAPPOINTED ME. IT IS NOT BUILT TO LAST, WHICH IS ENTIRELY UNACCEPTABLE BECAUSE I WAS PROMPTED TO BUY TRANE FOR ITS QUALITY OF OPERATION AND LONG LASTING VALUE. The leak has caused a problem in my ceiling as well that needs to be repaired. I replaced 2 Rheem systems that were in the house when I purchased the new Trane systems that I was recommended by local installers for its high quality & quiet system of operations. I paid in excess of $8,000. The 2 Rheem systems were in the house lasted over 15 years the originals that were installed when the house was built.

So we bought the top of the Line Trane Heat Pump Model XV20i. It was installed in October. In November it began having icing issue. The Heat Pump would be covered in ice. By December the Heat Pump was having catastrophic failures, complete shutdown. We were heating our house using the Auxiliary Heating System. That proved to be costly in terms of electricity. The Trane technicians and our local installation crew maintained the problem was caused by a program bug.

I purchased two Trane 3 Ton 15 Seer systems in April 2013. One of the systems has consistently experienced significant issues and over the last 8 months, I have had technicians out to my home more than 15 times. The evaporator coil has been replaced twice, the unit has had the EEV replaced at least three times, refrigerant added, you name they have done it. When I contacted Trane corporate to ask them to help me deal with the issue and potentially replace what is clearly a faulty unit (as I did not have technicians on-site the numerous other times the unit would require resetting) it took multiple days to get a call back.

I had a Trane Heat Pump installed January 2014. Initially it was quiet and shut off the same... quietly. Because the compressor is close to my living room wall and the handler is up in the bedroom attic, this issue is quite important to me. The air-handler revs up and pulsates before the unit kicks on and then since it is a two-stage unit, it does the same when it shuts off. It's very annoying when I am trying to sleep at night. The outside unit which is located on the ground outside the living room runs quietly enough until it shuts off.

I bought this unit from an online dealer. Had it installed by a licensed technician. Ran great for 3 days. In heat mode the coil caused the electrical panel to condensate, shorting out the control panel. Trane says because it was not installed by one of their "DEALERS" the warranty was null and void. I am very dissatisfied with this product and will tell everyone I know how Trane will not address the problems with their design flaws.

Purchased new Trane XL15i electric heat pump system for over $14K in 2013. Never used since house has wood heat, electric heat pumps are costly and A/C not necessary, Purchased for home re-sale. Discovered unit not operating in January 2015 - first time we attempted to heat house. Now almost May and unit still not working. So far fan motor has been replaced, a capacitor, two circuit boards, and now more Freon added. It appeared to work, but original problem appeared next day. Either units are defective, or technicians have insufficient repair training. I want to sell home, but it won't pass home inspection until the unit works. I should have read reviews, but assumed Trane was a reputable brand. It is essential to have a back up heating system if you choose this product. Unit is attractive and looks "high tech". Too bad it cannot function.

Warranty expired for unit Dec 2014. We have had 4 compressors to go bad in this unit and it was 10 yrs old in Dec 2014. On top of that the fan motor and module went out also. They will not warranty anything or offer any kind of money toward a new unit. Please don't waste your money on the 19I unit - it is a piece of junk. Oh yeah - you probably can't buy it anyway, because it uses the old type Freon. LOL I guess Trane doesn't care if they get a bad rap on this because the Consumer Relations Dept in St Louis doesn't care either. Told me it was my fault because I didn't have the Spring & Fall service checkups. They don't check compressors on the maintenance calls anyways. They check Freon, coil & belts. Very dissatisfied. Will not recommend Trane anymore. Also worked for a Trane Dealer in the area for 21 years. What comes around goes around.

I had the XV20i installed in the spring of 2014 with all the bells and whistles. It ran perfectly quietly all summer long until winter. In heat mode, it sounds like a light airplane beginning to take off. I now have my neighbor complaining that he cannot sleep even though his two car garage is between the heat pump and his bedroom. Is this a universal problem with this unit? It is supposed to be the Mercedes of heat pumps.

Trane paid for the $650 repair. No more problems so far.

We have a "top of the line" variable speed high efficiency Trane natural gas furnace. It is now 14 years old, but apparently nearing the end of its life. So much for the 20-year life expectancy we were told to expect when we bought it. We had to have the inducer motor assembly replaced twice within the first year of ownership - at least that was covered under warranty. 13 years later, we have had to replace the blower motor assembly in December 2014 for $800, parts and labor.

When I bought my house it still had the original Trane unit and it lasted 10 more years. That means it lasted 25 years. Naturally I thought I could trust them again for a quality product. I got the xr13 heat pump and hyperion air handler. From the beginning the air handler has been blowing massive amount of air out. The installer tried to get Trane to help but they said it was normal. It felt like an air blower coming out of the unit. That is not normal. The installer said lots of customers had similar complaints about that product. Now my fan on the condenser won't work after only 8 months. Trane doesn't stand by their product anymore and they make junk. Do yourself a favor and buy anything else.

We purchased our new construction house in 2012. After a year on the market, neither the builder nor the dealer informed us of the need to register the Trane unit within 60 days. We did not know of this requirement until it failed on 2/24/2015, in the middle of snow and freezing weather. We were told the blower motor had locked up and it should be covered under warranty. Trane denied the claim, saying it was only a 1 year warranty.

Presently the unhappy owner of a Trane XE 90 - which was reported to be the best available by several dealers at the time of purchase. Over a period of the most recent 6 years this Trane unit has consumed $2,061.50 in parts and labor costs which consisted of a blower motor, four control boards, a flame rollout switch, a heat exchanger, a new thermostat and, just yesterday, $339 for the (20 minutes actual labor time) replacement of a $29.72 igniter. The control board was constantly being diagnosed, by Trane service representatives, as the problem with erratic heat and blower start up. After the third control board replacement, I contacted the White Rodgers Engineer that designed the board and he arrived our home, removed the board, installed a new one then took two of the old boards to their lab. Findings were that there is something else going on with the furnace so they contacted Trane.

Compressor on the unit went bad after only two years and they put a new Trane compressor but now the new compressor is making scroll plate noise. They claim that the compressor is working normal and the noise is normal. That is crazy. The only way they will replace it if it breaks.

Poor service, cannot contact Trane, cannot e-mail.

Had problems with Freon leaking from line due to several holes. The installation was less than 2 years old. Told by the installation company that was not covered under warranty. So paid $700 to be repaired. I paid $5000 to replace the old unit. Now I have to pay for repairs in less than 2 years. It seems as if the line was defective and should be covered.

Nine month old Trane gas heater failed to ignite when outside temp was down to 30 below zero! Inside temp around 0 degree's for 3-4 days. All inside plumbing frozen and burst. 3 story townhouse, all 3 stories where frozen. Plumbing alone so far Is $20,000.00, 5,000.00 for ServiceMaster. Along way to go for the rest of repairs. Approximately $40,000.00 - 50,000.00. Should I get a lawyer? Currently homeowners insurance is covering. Date of incident 1/15/15

Installed a Residential Heat Pump during the build of new home Sept. 2008. We wanted a heat pump to get away from Oil & save money every year - so far not the case. NOTE: Filters were changed every 2 months regularly. Unit was fully 'serviced every fall.

We bought a house that had a Trane system in it. We had the board go out last year. We were not able to transfer the warranty as we did not have the original paperwork. Today I got a bill from the servicing company for the board and labor as the claim was denied due to lack of transfer of the name. I had tried on 2 different occasions to do this. This CRAP!!! I can not believe the servicing Company Farrell's Heating and Air Conditioning couldn't help either... I am equally dissatisfied and disappointed in this. How could I have gotten the original when Farrell's say they didn't have it either and there was nothing they could do... Warranty agreement.

No one is listening! Trane/Standard does not hold dealers accountable and your products do not perform as advertise and are not reliable. Everyone passes the buck. Do you stand behind your product from assembly line to customer. Or do you pass the buck too. On 2/29/2008, I bought a Trane HV/AC System for $7306.88. The heat pump was an XL14i and the Train Air Handler was an innovation system that was going to be like a breath of fresh air with variable-speed control. Both systems promised very high tech features, to include quiet, high efficiency, durable, clean air, first rate warranties, and reliability -- do this words sound familiar. These are the features that were promised to my wife and me.

Installed 1/2013. Our house would not heat. The installing company came and replaced the coil in the Air Handler Model# TAM7AOC36H31SAA 3/2013. This seemed to fix the problem. October 2014 no heat again, tech comes, test system, says compressor and various other parts are bad. Trane warranty the parts. I had to eat the labor bill $900.00. This did not fix the problem. Tech said they needed to get Trane to warranty more parts a board, coil and evaporator valve. This company is washing their hands, have not returned my calls or came back to finish the job. I then contacted another company referred by Trane. They came out, replaced these parts $1300.00. System still does not work. Advised by this company to deal with Trane directly. $9500.00 system, $2200.00 in repair bills. Waiting on Trane at this time.

Replaced old furnace in our new home. We had new duct work and the Trane v95 put in, 4 months later the ductwork fell down. Then the burners went out on the furnace, had to be replace after 3 months of use, said our basement was too damp. Had to have it serviced again for continuously running and not heating wasting my propane. They said it was our fault we didn't buy the extra warranty. Not everyone has the money to get that. Once again the burners are not heating one year after repair. Each time this has cost me 179.00, the part was under warranty. I am pretty handy but this is ridiculous. They were rude to us and blamed us.

Trane furnace DY080R9V3W - I purchased this furnace through Home Depot 11/30/2005. One year after installing it, the mother board went. All was ok after that until 2014. Another mother board was installed. The following week I realized the furnace was blowing cold air and running all the time. Serviced again and said it was the new motherboard not communicating with thermostat. Decided to have the original installer come out because the first repair did not remedy the problem.

We Purchased a New air conditioning unit about 5 years ago and bought a Trane Service Saver Extended Warranty for Parts and Labor for 10 years for around $500. They have honored their warranty till now, but yesterday I had it serviced and the technician tried to collect an extra $35 from me for a fee called a Warranty Processing fee Schedule, of $30 to $90 for increased fuel and medical insurance. Meaning Profit. I think it is breaking our warranty agreement to charge this extra service fee. Needs a class action suit.

Buyers Beware!!! What you are reading about Trane is true. We purchased a "top of the line" Trane in 2009 and had to replace the compressor for $2,700 (still under warranty) in August, 2014, that was LABOR. Now we are told in November 2014 we need a new reversing valve, $2,400 (not under warranty). $5,100 in repairs for a 5 1/2 year old unit. Talked to Trance Customer Service after we waited 10 day without heat for them to respond to our complaint. I had to call them to follow-up, they had not reviewed the complaint after 10 days of no heat. They were non-responsive, and could have cared less about our customer satisfaction!!! Needless to say we are right now replacing the unit with another brand!

In early July 2014 I had a Trane XV18 Heat Pump, Air Handler and TZone950 thermostat installed in our home. I thought I was purchasing a premium heating/cooling system. I was soon to be proven wrong. When the system was installed we discovered it was DOA (Dead On Arrival). The main circuit-breaker was defective and the system could not be turned on. Two days later the Contractor received a replacement circuit-breaker, installed it and the Heat Pump was operational. Soon after, I discovered one of the panels on the Air Handler was warped. Not only was it cosmetically wrong, it was leaking air. A photograph of the original panel is shown below. The Contractor repeatedly called Trane requesting a replacement panel and was assured that the panel would be shipped soon. This did not prove to be the case and I decided to get involved.

My nine year old XV90 Trane furnace leaks water and two different contractors concluded that the heat exchanger is cracked. Even though the heat exchanger has a lifetime warranty, it will not be honored by Trane because that piece for my model is discontinued. As a result, they will only offer a credit of $360 for that towards a new Trane furnace. For a piece that is the heart and soul of the machine, that amount of credit is simply laughable since it would cost a lot more than that if purchased out in the market. Therefore, this lifetime Trane warranty is simply misleading to say the least. For now there is no resolution other than me shopping for a new furnace and I will never buy a Trane product due to this fiasco of a lifetime warranty.

Trance XT90 furnace blower had to be replaced recently. Company told us the blower motor last from 4 to 10 years. It cost us $646.00 for a 1/3 HP motor. How can you save heating costs like that?

Trane xv90 blown motor - We bought a whole new system 7 years ago. (still paying that off) It's near freezing outside at night and we have no heat. With Trane equipment, you have to order the part. So now we are looking at $1000 and 3 to 4 days with no heat! Why hasn't there been a recall on this equipment? I feel very ripped off! I will NEVER!! buy Trane equipment again!! They should be sued!

My unit stopped working over 2 weeks ago. Dealer came to fix it since it was under a year old. Found a bad circuit board. Ordered new one, still wouldn't work. Worked with Tech Support and found new board was defective, ordered another, this one didn't fix problem but Tech Support said had a problem with a sensor and would send one. This was 3 days ago and when I called, they said would be 3 to 5 days shipping. Trane won 't send a part overnight or at least 2nd day. I have asthma and bought an over size unit because my house is old and I needed humidity control. Can't stop a Trane! Just let it tear up and watch it get stopped. I wouldn't recommend Trane to anyone!

One of the worst experiences. They take over 4 months to pay. Did work for them in July 2014. They still haven't paid us! I've inquired; they say they only cut checks every 75 days. Not a very practical procedure for small businesses. Also didn't disclose payment cycle when they signed our contract. Not an ethical company.

After 7 years my a-c evaporator (the coil in the air handler located in my garage) needed replacement. It could not be repaired because the copper tubing was so thin that it could not permanently contain the refrigerant (Freon 22). The technician who installed the new coil asked me to lift the defective coil he had removed. It weighed about ten pounds, then he showed me a coil that was in perfect condition, from a similar a-c (48,000 BTUs (4 tons)) that was manufactured about thirty years earlier, it weighed about twenty five pounds. More than twice as heavy. The copper tubing was much heavier, not tissue paper thin like the newer unit. Why have our political leaders created very strict laws to prevent the escape of refrigerants and other destructive gases but they allow companies like Trane to make exorbitant profits while polluting the environment with these millions and millions and millions of leaky a-c coils? Why? Ask yourself, why?

Trane dealers refuse to offer us an extended warranty on our equipment, but from what I just read on the Trane website, "Renewal is at the sole option of Trane Standard Warranty Company." So, which is it? Why are we getting the run around? Apparently, you can pick and choose whomever you want to offer warranties to? Why not just be honest on the Trane website and save the consumer a lot of grief? Dorothy ** with Customer Service was nothing but extremely rude to my husband today (10/01/14) as all we are trying to do is get an extended warranty for our furnace and air conditioning unit and we have received nothing but grief.

We purchased a Trane AC unit in 2005 thinking it would be top quality with a reputable company. In 2009 the unit stopped working due to a refrigerant leak. We had always had it serviced by the company that installed it but they were now out of business. I went to the Trane website and got the name of another authorized dealer. They came and serviced it, noted the leak and told us that they knew right where to look as this is very common for these to leak in one certain spot of the coils. They said they would charge it and work with Trane to get the issue fixed. The next year we had to call them back as it was low and needed charged again.

Purchased a Trane XL 14 in 2000. In 2005 the blower motor & the module needed to be replaced. Fortunately the parts were covered under the manufacturer's warranty. The labor to install by an authorized Trane dealer was $235.00. Now in 2014 the blower module failed & needs to be replaced. The cost for the Module is $475.00. Labor to install was $300.00 + Sales Tax. System works great, however very costly to repair. My next Central Air Unit will NOT be a Trane product.

We built our house in 2010. Moved-in in Dec. 2010. In July of 2014 one of the Trane a/c units stopped working. The problem was apparently a bug crawled into a circuit box, fried itself and the part which was replaced by the a/c technician with a new circuit that was fully enclosed so it could not happen again. (Nice work on the design Trane). Sept 2014 another a/c stopped blowing cold air. The repair Technician said that the starter went bad so that's why the compressor was not working. So now another large bill to repair a 4 year old Trane a/c unit. $400 a few months ago and now $700 +. Not so happy with Trane right now. Of course none of the parts could be warranted. If you're looking for a dependable A/C, maybe you should bypass Trane.

My Trane heat pump quit and I called Country Heating and Cooling Inc to check it out and make the repairs. The system was less than 5 years old and still under the 10 year parts warranty. They discovered a very small leak in copper tubing and made the repair. They also replaced the condenser fan motor I assume because the leak caused a failure in the motor. It took 90 minutes and I was charged $1055.48 which included refrigerant. Shouldn't refrigerant be part of the parts? I asked why so much and they said this was a standard fee for this work. Its amazing Trane uses such cheap copper tubing or makes such poor connections so that it fails within a few years. It's even more amazing HVAC companies can charge almost $500 per hour for repairs. Top lawyers don't make that much.

We had a new Trane XL14c rooftop system installed a couple months ago. It is very efficient compared to our 20-year-old system which had to go. Our electric bills over the summer months have been about $100 lower per month. It has a variable speed fan which ramps up quietly after the compressor starts up and ramps down at the end of the cycle. My only complaint to date is the start-up noise of the compressor. It is very loud when it starts up. I've called the installer and had them come back out - they say it's normal. It can't possibly be normal with a brand new system, especially if it wakes you up every time it starts up. This is a design flaw in my opinion.

Trane xl15i installed spring 2011. 3 years only, and tubing in the outdoor evap cool has worn through from rubbing on another tube. This is an obvious design flaw, and I've talked with three installers who know about it causing failures. Yet Trane will only provide the specific piece that failed (coil), while I have to pay the labor of $1340. That's a substantial portion of the original cost, installed. It's the hottest, most humid time of the year, and I have to wait for 10 days or more for the part (not in stock), then pay the labor. Outrageous!!! Trane customer rep says that is all they are required to do, and offers nothing else. The full outdoor unit is available immediately, and the service labor cost is far lower (probably less than $600). Why should I pay anything for repairing an obvious design flaw (I'm a reliability engineer)? Man-up Trane, and do the right thing by replacing the outdoor unit immediately. You are making me pay the highest amount possible, and wait in discomfort, for a failure on your part. No more Tranes for me, unless this is handled properly and fairly!

OK... purchased new Trane HVAC with CleanEffects Air Cleaner in November 2011. In July 2012, returned from vacation to find that fan had quit working. Fixed in 2 days. In July 2014, the CleanEffects quit working - diagnosed as a bad door which contains the electronics. Waited 2 weeks for part. Called installer who said the Trane was having a problem supplying the part as they had changed to a new company to manufacture the units and parts for the CleanEffects. Installer said that he was trying to get local distributor to provide the door from a unit in stock but to date that has not been accomplished.

This is the reason I chose Trane for my heating and cooling comfort. Both my units worked perfectly for about 8 years. When the furnace would stop, but blower would run in the winter, my Trane repairman blamed the control board and the blower motor which were quite costly. The second service expert found it was the limit sensor, and suggested the control board that I said I had it replaced. Three winters of blowing air with no heat unpredictably the third repair guy, replaced the temperature limit and suggested my under floor vents were the issue. It comes down to that my Trane Furnace XE-90 only works properly when the weather is mild and heat isn't really needed. Advice to Trane furnace owners to look up the control panel light flash indicator's meaning, it can tell you how many flashes you see represent the problem supposedly. Additionally watching the Trane tech, there is a way to have the front panels off while the unit works (Be safe about electricity at this point.) There is a trigger button on the top left that can be taped down with electrical tape. I can't afford to have repairmen around, or replace it all. The A/C went too, still working on that one.

Purchased an XL16 Condenser and A Variable Speed Air Handler in Nov. 2011. Dealer installed the units, did a great job. July 28th 2014, unit was not cooling. Called my dealer, they sent a tech, found leaking evaporator coil. Called the dealer, they were a bit unsympathetic and slightly arrogant, but they do good work. Coil is covered by TRANE but the $700 in labor was not they said. Good luck calling them, they said sarcastically. This unit is only 2.5 years old. Called TRANE customer care 2 days ago. Today they called me back, and advised me they would pay part (most) of the labor for me. Their limited warranty does not force them to do anything but replace the coil. I've only owned TRANE in any home I chose air conditioning. Everyone's brand has issues. Things are not perfect. Even the best can break. They stepped up and made it right. That is the mark of a good company and the performance of this A/C system has been great.

Just informed by service tech from Bower Heating & Air in Roanoke, VA that my 24-month-old Trane heat pump (Model 4TWX6036E1000AA) needs to be replaced. Apparently there are none in existence anywhere in the U.S. and I will be forced to wait "at least" 2 weeks for a replacement. It’s 7/29 in SW Virginia.

Brand new $5,000.00 Trane in 2012, now leaking freon. Waychoff's AC was just here 7/25/14 and said it's most likely the coils that are leaking. He said that we replaced most everyone's coils that have this unit. He said the owner of Waychoff's AC went out to the trucks with a razor blade and scraped off the TRANE logo. He said that they are losing too many customers.

Started leaking after 6 yrs at factory connections on the coil. Trane said they would send me a coil through a dealer but I would have to pay for install. Found tech who could fix without replacing - it worked! However two years later another leak on different spot but on another factory fitting. These leaks are premature for such a newer unit. I have A XR13 built in 2006.

We bought our Trane unit about 6 years ago... First, let me start by saying that Trane's slogan "Nothing runs like a Trane" is accurate! Although, a bit misleading because this thing runs worse than anything we've had previously! First, the compressor went out a year after install, charged for freon and told it was a defect... Trane still fought me on trying to charge for the compressor! Next, thermal switch went out, was told we don't change our filters enough... What, twice a month ain't good enough for a freakin' Trane?!? Now, we've got clogging in the Condensation drain system... Enough condensation to flood my son's bedroom!

I purchased a brand new furnace air conditioner from Apollo H&C in 2002 and within weeks was having issues. This went on for over a year and the installation company, Apollo, replaced nearly every part in the furnace and it STILL wasn't right. Finally, they replaced the furnace with a brand new one and that one began having issues. Here it is 12 years later and I am still dealing with a product that I would NEVER recommend to my worst enemy. Not only did they install a lemon of a furnace TWICE, but I was told the furnace was too small for my home & the A/C was too large. The A/C blows out every year when we first turn it on and has to have a part replaced nearly every year. STAY AWAY FROM TRANE & APOLLO HEATING & COOLING IN S.C.S., MICHIGAN.

Installed entire new Trane AC and furnace 16 months ago and the compressor has failed. Trane will cover the parts, but the representative is trying to charge $560 + Puron for repair. I also have been paying $150 a year for 2 Preventative maintenance since the system was installed, trying to be proactive and keep my unit functioning. Contacted Trane Consumer relations and never was called back. Contacted Trane DSO manager for Florida and was never called back. Apparently it does not matter that you spent $7000. You only get a year of functionality and Trane does not stand behind their product. DO NOT BUY A TRANE! Spend less money and buy a Goodman.

Xvop Trane hvac with r410a Tvx installed constantly leaks. Replaced a 25 yr old carrier with a Trane XV90 that has needed refrigerant - recharge 5 times in 9 yrs. The carrier never needed recharge except when we replaced the compressor. Not happy.

We have a TRANE ductless mini split 2 ton heat pump, installed & sold by D&B HVAC Heating & Air out of Branson, MO. We have had SO MUCH trouble with this unit. It runs water all the way down the wall. They replaced it once & it is doing the same thing again. D&B keeps telling us that We are the only ones that have ever had any trouble with this type unit???

I bought a complete Trane Heating and Air Conditioning System in 2006, Model 4TTX6036B1. The Condenser Coil in the Air Conditioning unit was guaranteed for 10 years. It began leaking last year but the nature of the leak wasn't discovered until this year. Trane ran out of these parts in May. They say they will begin making them again in July. I have no promised delivery date. No warranty is worth anything if the company is unable to provide the parts. Meanwhile, my family has been suffering without any air conditioning and it appears that we won't have any for at least most of this summer. Not only is this company's warranty program worthless, it shows the total incompetence of their management to allow this to happen and offer no alternative. Any reputable company would have simply replaced the whole unit if repair parts were not available.

I highly recommend not purchasing any Trane heat/air. Compressor went out in 4 yrs. Compressor under warranty but not freon or labor. 2 Yrs and now coils leaking freon. Trane seems to not be concerned about their quality of product. We had units in the past that worked for over 20 years. We strongly regret purchasing this product. Very false advertising, also. Hope you folks pay attention to all the complaints. They are real.

After purchasing a new home built by a local builder, we learned 65 days after closing, that our Trane units were not registered and should have been registered within 60 days of closing. Trane refuses to make any exception to their timeline and now we are left with warranties that have been cut from 10 years to 5 years. The builder nor the Trane dealer informed us of the 60 day requirement and our appeals to Trane have fallen on deaf ears! Do not buy Trane products or American Standard because they are very inflexible with their "customers" and totally unwilling to work with customers.

Trane 3 Ton XL19i - We purchased this unit about 6 years ago for almost $8000.00. A year ago, it stopped cooling and the A/C dealer came out and put Freon in the system for $400.00. He stated there was a leak but that their labor was out of warranty. Last February, the system stopped cooling. The ac dealer came out and replaced the coil. Equipment was under warranty but not the labor. That cost $1200.00. Last month, the system stopped working and the ac dealer stated that the inside coil needed to be replaced for $650.00. I suppose the definition of insanity is doing the same thing over and over again and expecting a different result. I would never buy a Trane Product or use this incompetent dealer. Trane produces inferior equipment and relies on incompetent dealers to basically scam customers.

We installed two Trane XLi20 units five years ago. The first floor unit has performed flawlessly. The second floor air handler was replaced within two months, followed by over 20 service visits by our local Trane installer (who has been great throughout). Since the local distributor has not been able to solve the recurrent coiling failure issues and Trane has not offered to replace the compressor, even though the problem almost always seems to be low refrigerant pressure, our installer has offered to install a comparable new Lennox system for free. Trane has been non-responsive to consumers for such a long time that I cannot believe they can still survive in this business. Never again. Has anyone started a class action against Trane? I'd love to join in.

We purchased a Trane Central Air Conditioner unit through Home Depot back in May 2007. Carrano Air in Dayton NJ was hired to install our unit. Initially their sales rep pitched how great this system was and it was backed by a 10 year warranty on internal functional parts when we installed the entire unit. Unfortunately 7 years later our central air system no longer works. We've been told that our central air unit had a unique problem and it will cost us $1600 to repair. When we explained to the air conditioning company we had a 10 year warranty based on the paperwork provided by the Carrano salesperson several years ago, the service manager said; "sorry the 10 year warranty is only applicable had you bought and installed the XL I unit at the same time." We installed the XR14 which meant our 6 Way Convertible Air Handlers warranty was no longer valid.

Custom built my home in 2008 and had 3 Trane heat pumps installed. Within 3 years 2 evaporator coils leaked. Trane replaced parts but not labor or Freon. One year later one of the same coils started leaking and needed to be replaced. Trane refused to supply parts but agreed to a cash settlement. Two months ago the other unit’s evaporator coil started leaking plus the coil that was previously leaking and replaced started leaking again.

My 35 year old Rheem system finally bit it in 9-2008. I called around for 10+ quotes for a new heat pump system and the contractor I chose Installed a new 4 ton Trane heat pump system. My first repair call was less than a week after install. Less than a year later, there had been around 10 service calls and the installer refused to make any more calls because he was losing so much money. I found another Heat/AC company and he has been outstanding in his work, but I have not made it 3 months without some kind of system parts failure.

I purchased a Trane Total Home Comfort System (XV95 gas furnace and XL15i air conditioner 4 ton capacity) in June 2009. The cost was $8,500.00. I thought Trane was a good unit. I had a Lennox builders grade and it was 15 years old and thought I better replace it since it was going to cost me $400.00 to repair because "ants got into a part". Well, 4 seasons later the air is not working and the repairman told me there is a leak in the "A" Coil. I told the repairman I always heard if something goes wrong with the "A" Coil you need to replace the unit. He said he usually recommends this and it would be over $4000 but since the unit is not even 5 years old he said to just replace the A" Coil. The part is under warranty but the labor would be $1200. Good grief!!! This must be a very difficult repair since it costs $1200 to fix. I thought I was buying a good product but now I know not to recommend Trane to anyone. I guess I better hope the furnace works this winter.

Purchased air unit November 2012. In a year, the coils had to be replaced due to an odor. Now 18 months later, I'm told it will cost us $700 to replace the expansion valve. A Trane product is nothing but a money pit. Don't believe the advertisements, everything stops a Trane.

Once AGAIN I am having to pay for ANOTHER repair on my 2006 XL14I Trane that I purchased in 2006. In Feb. 2013, I had to have the compressor replaced; June 2009 I had to have a coil replaced. Now at the current time, I am waiting on a new circuit board that goes on the fan motor. The parts are under warranty for 2 more years, but I am STILL having to pay for the labor which IS NOT cheap. But I SHOULDN'T have all this trouble with a $5000 product that is ONLY 8 years old. Moral of the story is: DO NOT buy a Trane! Years ago they were a good product but NOW they SUCK! So heed the warning if you are looking to purchase a heat pump. NO TRANE!!!!

Had a new Trane heat pump system installed in May of 2013. The system worked well until winter came. My first bill in Dec was $294. My second bill was $387, third bill was $528. I first thought the company that installed the system had underrated the size system I needed, so I called them. They came right out, & discovered the filter drier had not been installed properly & I was told it was a factory defect. I called Trane & attempted to get them to pay me for my loss due to their factor to stalled defective filter drier. After being in contact with 3 different customer care personnel & sending them previous years' bills, I was told they don't pay customers heat bills. After several communications back & forth. They told me they would send me a check for $200. I responded that I wasn't looking for welfare & evidently they needed money more than I did.

We had a new Trane AC installed in 2011. The install was a disaster. A second crew had to come out and redo what first crew did wrong. They ripped open a wall, flooded out garage by breaking a pipe, and we have had countless problems with AC unit. Firstly, the unit is so loud we can't hear the TV over it, or talk on phone while it's running. It makes a loud click noise before it goes on and the decibel level raises by 17 points when running. The unit is generating mildew, coming through the vents. The plastic housing is covered in mildew when it's removed. Trane has already replaced 3 motors on this unit. They refuse to pay labor, or have the noise level or mildew addressed. There has been no customer service to help. We absolutely hate this AC unit. It's a nightmare and has made our home unbearable.

Purchased new Trane unit model # XL20i September 2009 and followed all guidelines for maintenance with same vendor who installed unit. Starting December 4, 2013 we lost our cooling. Diagnosis in February 11, 2014 proved both coils to be defective and in need of replacement along with the dryer and another part. At the time of diagnosis, we found we had a full coverage parts and labor policy in place through Home Depot. We have been waiting since that time without any air conditioning as they claim Trane does not have parts and they need to ship from the factory.

I am a HVAC contractor having installed Trane and American standard units for many years. So 3.5 years ago (this was the year they switched over from R-22 to R410A refrigerant... R410A is a much higher pressure refrigerant!) we installed a new Trane 2 circuit 10 ton condenser and air handler to cool a server room located in a 4 story building. After 13 months of operation the unit sprung a leak.. Trane said 1 year warranty was over so we repaired the leak, no charge to the customer. 2 years later another leak in a different brazing joint. 3 years later two more leaks on separate circuits and again on different brazing joints.. 3.5 years another leak...

It shorted out and pan overflowed and damaged my dining room ceiling and floor... had to be replaced. The co. that installed it, did nothing but do everything wrong. Said it would only take 2 weeks to install, but it took 21/2 months, during this time they damage the floor in family room, had to replace wood & carpet. They think they have fixed everything, but I think there is still a short in that one unit, as it makes weird noises and black looking smoke come out of vent in kitchen, next to that unit and smells. I am looking for fire anytime, as they will not do anything else to it as it is working. I have another unit in the other end of house and have not had any trouble with it yet???

We have a Trane heat pump and electric furnace. The whole system is 11 years and 2 months old. The heat pump has to be replaced because the compressor is shorting out. When I contacted the Trane company, I was told there was nothing they could do since the warranty was only 10 years. I thought Trane was such a great product! I would never recommend this product to anybody!

Bought a complete Trane AC/HeatPump/AirHandler system 4-1/2 years ago, model XR14c. It has failed 8 times, with replacement of many parts. The warranty is for 5 years. Wrote to president of Trane, David Pannier, and was ignored with no response.

New home built in 2007 new Trane furnace installed. Wrong from install, noted by the service technician during a routine maintenance check and trying to fix a water leak coming from side of furnace. Charged me $187.95 and still that night the water leak continued. The next day 3 other techs came and tried to diagnose the problem. A roll of duct tape and lots of PVC piping later, the leak finally stopped after making my new furnace look laughable. Now we have rust issues caused from the water leak causing parts and switches to degrade and corrode.

Replaced our 30-yr-old furnace with a new Trane furnace XT95 in Canada. This was installed on Feb. 20, 2013. The heating is poor. We have a finished basement and it never gets above 58 degrees F. When I sit on my couch just above the furnace, it feels like I`m riding on a train. Have had numerous service calls but they don`t know what`s the matter. They've changed motors, adjusted parts and used their diagnostics tools and this is the installers. Now have to wait for the big experts from Trane. I was told by the company that sold and installed the furnace that they were coming about 2 weeks before. I even contacted Trane company myself. Still waiting .

Barely more than 5 yrs ago, I had a gas-fired furnace model TUH2D120A9V5VA installed by a reputable HVAC dealer. Last week during 19 F weather, the blower motor quit costing me $1600 in repairs. I wish I had seen all the complaints on the internet before purchasing my furnace and A/C units. Trane obviously has a Quality problem for which their warranties are inadequate. I will not be purchasing another Trane product and I will make sure that my neighbors (neighborhood & internet) are made aware of Trane's numerous bad reviews. They are obviously more interested in their bottom line than in their products.

My HVAC service man has just left after sharing the good news that yet another expensive fix is in store for me because of my Trane. My system was installed 5 years and 6 months ago, and wouldn't you know it, my leaking evaporator coil is toast and the warranty is... well yes... 5 years. This another in a long list of failures, repairs, bad contactor, bad capacitor, blown fuses, indoor unit fan not assembled correctly from the factory with evidence that the set screw was screwed down on the round instead of the flat of the shaft (that was a nice sound in the middle of the night btw), coolant added several times during the last 3 years until today finally discovering a huge leak in the evap coil. I guess it finally made its way from a slow leak to a deluge. Last fill lasted 24 hours. This is ridiculous. Stay away from Trane, please!

I had a new home built. I have nothing but trouble with my heating system in the two months that it has been installed. The installer has been out here five times and most of the time they don't know what is wrong. They have replaced parts. Bypassed parts to make system work. It has been a nightmare... Not sure it is the installation or the system. Can't get a straight answer from the installer. Heat pump has stop working twice. Others have told me the system was too small for size of house, can't get any answers on if it is. Heating bill is outrageous. The house is only five hundred more square feet and is costing $200 plus more than it cost to heat an 75-year-old house I moved from. Does not make any sense to me. I have a big problem. Is it the installer or the TRANE system. I had to have six space heater to heat my new house because the system would not heat the house and the installer could not figure out why.

New home 2005 coil leaking Freon 11/2006 $$ labor 2010 another coil replaced $$. 12/2013 another coil leaking not fixed yet 1/2014. DON'T BUY TRANE, Servicemen busy -10 to - 20 below cold winter.

Trane Heat Pump Model 63256PF1F - I had this unit installed in the Winter of 2008 and have had 10 service calls on it during that time frame. Number 11 will be done this week. When the unit was 2.5 years old, the compressor went out. I had to pay for the service call, Freon and incidentals. Last year, the unit had issues during the winter. A leak developed causing the heat pump to quit working and all heat came from auxiliary heat strips. My electric bill soared to $1,100.00 while the former highest bill had been $400.00. I have lived in this house for 9.5 years and know what to expect for electric bills. The service technicians made five visits before supposedly repairing the problem. I was billed $1,800.00 for these visits. Each time they came out, Freon was added and charged to the bill without ever fixing the leak.

Moved into our new home and had a new Trane HVAC System installed two-years-ago. About a week ago, my wife and I noticed that the heater began making a rumbling noise when starting. A couple of days later, the rumbling startup noise grew worse and became a constant loud noise resembling "a playing card in bike spokes". We called the authorized Trane servicer who installed the unit in our home. The technician told us that the Blower Wheel broke away from the hub and needed to be replaced. The technician told us that we would be responsible for troubleshooting and labor cost to replace the part.