Trane Reviews

I highly recommend not purchasing any Trane heat/air. Compressor went out in 4 yrs. Compressor under warranty but not freon or labor. 2 Yrs and now coils leaking freon. Trane seems to not be concerned about their quality of product. We had units in the past that worked for over 20 years. We strongly regret purchasing this product. Very false advertising, also. Hope you folks pay attention to all the complaints. They are real.

After purchasing a new home built by a local builder, we learned 65 days after closing, that our Trane units were not registered and should have been registered within 60 days of closing. Trane refuses to make any exception to their timeline and now we are left with warranties that have been cut from 10 years to 5 years. The builder nor the Trane dealer informed us of the 60 day requirement and our appeals to Trane have fallen on deaf ears! Do not buy Trane products or American Standard because they are very inflexible with their "customers" and totally unwilling to work with customers.

Trane 3 Ton XL19i - We purchased this unit about 6 years ago for almost $8000.00. A year ago, it stopped cooling and the A/C dealer came out and put Freon in the system for $400.00. He stated there was a leak but that their labor was out of warranty. Last February, the system stopped cooling. The ac dealer came out and replaced the coil. Equipment was under warranty but not the labor. That cost $1200.00. Last month, the system stopped working and the ac dealer stated that the inside coil needed to be replaced for $650.00. I suppose the definition of insanity is doing the same thing over and over again and expecting a different result. I would never buy a Trane Product or use this incompetent dealer. Trane produces inferior equipment and relies on incompetent dealers to basically scam customers.

We installed two Trane XLi20 units five years ago. The first floor unit has performed flawlessly. The second floor air handler was replaced within two months, followed by over 20 service visits by our local Trane installer (who has been great throughout). Since the local distributor has not been able to solve the recurrent coiling failure issues and Trane has not offered to replace the compressor, even though the problem almost always seems to be low refrigerant pressure, our installer has offered to install a comparable new Lennox system for free. Trane has been non-responsive to consumers for such a long time that I cannot believe they can still survive in this business. Never again. Has anyone started a class action against Trane? I'd love to join in.

We purchased a Trane Central Air Conditioner unit through Home Depot back in May 2007. Carrano Air in Dayton NJ was hired to install our unit. Initially their sales rep pitched how great this system was and it was backed by a 10 year warranty on internal functional parts when we installed the entire unit. Unfortunately 7 years later our central air system no longer works. We've been told that our central air unit had a unique problem and it will cost us $1600 to repair. When we explained to the air conditioning company we had a 10 year warranty based on the paperwork provided by the Carrano salesperson several years ago, the service manager said; "sorry the 10 year warranty is only applicable had you bought and installed the XL I unit at the same time." We installed the XR14 which meant our 6 Way Convertible Air Handlers warranty was no longer valid.

Custom built my home in 2008 and had 3 Trane heat pumps installed. Within 3 years 2 evaporator coils leaked. Trane replaced parts but not labor or Freon. One year later one of the same coils started leaking and needed to be replaced. Trane refused to supply parts but agreed to a cash settlement. Two months ago the other unit’s evaporator coil started leaking plus the coil that was previously leaking and replaced started leaking again.

My 35 year old Rheem system finally bit it in 9-2008. I called around for 10+ quotes for a new heat pump system and the contractor I chose Installed a new 4 ton Trane heat pump system. My first repair call was less than a week after install. Less than a year later, there had been around 10 service calls and the installer refused to make any more calls because he was losing so much money. I found another Heat/AC company and he has been outstanding in his work, but I have not made it 3 months without some kind of system parts failure.

I purchased a Trane Total Home Comfort System (XV95 gas furnace and XL15i air conditioner 4 ton capacity) in June 2009. The cost was $8,500.00. I thought Trane was a good unit. I had a Lennox builders grade and it was 15 years old and thought I better replace it since it was going to cost me $400.00 to repair because "ants got into a part". Well, 4 seasons later the air is not working and the repairman told me there is a leak in the "A" Coil. I told the repairman I always heard if something goes wrong with the "A" Coil you need to replace the unit. He said he usually recommends this and it would be over $4000 but since the unit is not even 5 years old he said to just replace the A" Coil. The part is under warranty but the labor would be $1200. Good grief!!! This must be a very difficult repair since it costs $1200 to fix. I thought I was buying a good product but now I know not to recommend Trane to anyone. I guess I better hope the furnace works this winter.

Purchased air unit November 2012. In a year, the coils had to be replaced due to an odor. Now 18 months later, I'm told it will cost us $700 to replace the expansion valve. A Trane product is nothing but a money pit. Don't believe the advertisements, everything stops a Trane.

Once AGAIN I am having to pay for ANOTHER repair on my 2006 XL14I Trane that I purchased in 2006. In Feb. 2013, I had to have the compressor replaced; June 2009 I had to have a coil replaced. Now at the current time, I am waiting on a new circuit board that goes on the fan motor. The parts are under warranty for 2 more years, but I am STILL having to pay for the labor which IS NOT cheap. But I SHOULDN'T have all this trouble with a $5000 product that is ONLY 8 years old. Moral of the story is: DO NOT buy a Trane! Years ago they were a good product but NOW they SUCK! So heed the warning if you are looking to purchase a heat pump. NO TRANE!!!!

Had a new Trane heat pump system installed in May of 2013. The system worked well until winter came. My first bill in Dec was $294. My second bill was $387, third bill was $528. I first thought the company that installed the system had underrated the size system I needed, so I called them. They came right out, & discovered the filter drier had not been installed properly & I was told it was a factory defect. I called Trane & attempted to get them to pay me for my loss due to their factor to stalled defective filter drier. After being in contact with 3 different customer care personnel & sending them previous years' bills, I was told they don't pay customers heat bills. After several communications back & forth. They told me they would send me a check for $200. I responded that I wasn't looking for welfare & evidently they needed money more than I did.

We had a new Trane AC installed in 2011. The install was a disaster. A second crew had to come out and redo what first crew did wrong. They ripped open a wall, flooded out garage by breaking a pipe, and we have had countless problems with AC unit. Firstly, the unit is so loud we can't hear the TV over it, or talk on phone while it's running. It makes a loud click noise before it goes on and the decibel level raises by 17 points when running. The unit is generating mildew, coming through the vents. The plastic housing is covered in mildew when it's removed. Trane has already replaced 3 motors on this unit. They refuse to pay labor, or have the noise level or mildew addressed. There has been no customer service to help. We absolutely hate this AC unit. It's a nightmare and has made our home unbearable.

Purchased new Trane unit model # XL20i September 2009 and followed all guidelines for maintenance with same vendor who installed unit. Starting December 4, 2013 we lost our cooling. Diagnosis in February 11, 2014 proved both coils to be defective and in need of replacement along with the dryer and another part. At the time of diagnosis, we found we had a full coverage parts and labor policy in place through Home Depot. We have been waiting since that time without any air conditioning as they claim Trane does not have parts and they need to ship from the factory.

I am a HVAC contractor having installed Trane and American standard units for many years. So 3.5 years ago (this was the year they switched over from R-22 to R410A refrigerant... R410A is a much higher pressure refrigerant!) we installed a new Trane 2 circuit 10 ton condenser and air handler to cool a server room located in a 4 story building. After 13 months of operation the unit sprung a leak.. Trane said 1 year warranty was over so we repaired the leak, no charge to the customer. 2 years later another leak in a different brazing joint. 3 years later two more leaks on separate circuits and again on different brazing joints.. 3.5 years another leak...

It shorted out and pan overflowed and damaged my dining room ceiling and floor... had to be replaced. The co. that installed it, did nothing but do everything wrong. Said it would only take 2 weeks to install, but it took 21/2 months, during this time they damage the floor in family room, had to replace wood & carpet. They think they have fixed everything, but I think there is still a short in that one unit, as it makes weird noises and black looking smoke come out of vent in kitchen, next to that unit and smells. I am looking for fire anytime, as they will not do anything else to it as it is working. I have another unit in the other end of house and have not had any trouble with it yet???

We have a Trane heat pump and electric furnace. The whole system is 11 years and 2 months old. The heat pump has to be replaced because the compressor is shorting out. When I contacted the Trane company, I was told there was nothing they could do since the warranty was only 10 years. I thought Trane was such a great product! I would never recommend this product to anybody!

Bought a complete Trane AC/HeatPump/AirHandler system 4-1/2 years ago, model XR14c. It has failed 8 times, with replacement of many parts. The warranty is for 5 years. Wrote to president of Trane, David Pannier, and was ignored with no response.

New home built in 2007 new Trane furnace installed. Wrong from install, noted by the service technician during a routine maintenance check and trying to fix a water leak coming from side of furnace. Charged me $187.95 and still that night the water leak continued. The next day 3 other techs came and tried to diagnose the problem. A roll of duct tape and lots of PVC piping later, the leak finally stopped after making my new furnace look laughable. Now we have rust issues caused from the water leak causing parts and switches to degrade and corrode.

Replaced our 30-yr-old furnace with a new Trane furnace XT95 in Canada. This was installed on Feb. 20, 2013. The heating is poor. We have a finished basement and it never gets above 58 degrees F. When I sit on my couch just above the furnace, it feels like I`m riding on a train. Have had numerous service calls but they don`t know what`s the matter. They've changed motors, adjusted parts and used their diagnostics tools and this is the installers. Now have to wait for the big experts from Trane. I was told by the company that sold and installed the furnace that they were coming about 2 weeks before. I even contacted Trane company myself. Still waiting .

Barely more than 5 yrs ago, I had a gas-fired furnace model TUH2D120A9V5VA installed by a reputable HVAC dealer. Last week during 19 F weather, the blower motor quit costing me $1600 in repairs. I wish I had seen all the complaints on the internet before purchasing my furnace and A/C units. Trane obviously has a Quality problem for which their warranties are inadequate. I will not be purchasing another Trane product and I will make sure that my neighbors (neighborhood & internet) are made aware of Trane's numerous bad reviews. They are obviously more interested in their bottom line than in their products.

My HVAC service man has just left after sharing the good news that yet another expensive fix is in store for me because of my Trane. My system was installed 5 years and 6 months ago, and wouldn't you know it, my leaking evaporator coil is toast and the warranty is... well yes... 5 years. This another in a long list of failures, repairs, bad contactor, bad capacitor, blown fuses, indoor unit fan not assembled correctly from the factory with evidence that the set screw was screwed down on the round instead of the flat of the shaft (that was a nice sound in the middle of the night btw), coolant added several times during the last 3 years until today finally discovering a huge leak in the evap coil. I guess it finally made its way from a slow leak to a deluge. Last fill lasted 24 hours. This is ridiculous. Stay away from Trane, please!

I had a new home built. I have nothing but trouble with my heating system in the two months that it has been installed. The installer has been out here five times and most of the time they don't know what is wrong. They have replaced parts. Bypassed parts to make system work. It has been a nightmare... Not sure it is the installation or the system. Can't get a straight answer from the installer. Heat pump has stop working twice. Others have told me the system was too small for size of house, can't get any answers on if it is. Heating bill is outrageous. The house is only five hundred more square feet and is costing $200 plus more than it cost to heat an 75-year-old house I moved from. Does not make any sense to me. I have a big problem. Is it the installer or the TRANE system. I had to have six space heater to heat my new house because the system would not heat the house and the installer could not figure out why.

New home 2005 coil leaking Freon 11/2006 $$ labor 2010 another coil replaced $$. 12/2013 another coil leaking not fixed yet 1/2014. DON'T BUY TRANE, Servicemen busy -10 to - 20 below cold winter.

Trane Heat Pump Model 63256PF1F - I had this unit installed in the Winter of 2008 and have had 10 service calls on it during that time frame. Number 11 will be done this week. When the unit was 2.5 years old, the compressor went out. I had to pay for the service call, Freon and incidentals. Last year, the unit had issues during the winter. A leak developed causing the heat pump to quit working and all heat came from auxiliary heat strips. My electric bill soared to $1,100.00 while the former highest bill had been $400.00. I have lived in this house for 9.5 years and know what to expect for electric bills. The service technicians made five visits before supposedly repairing the problem. I was billed $1,800.00 for these visits. Each time they came out, Freon was added and charged to the bill without ever fixing the leak.

Moved into our new home and had a new Trane HVAC System installed two-years-ago. About a week ago, my wife and I noticed that the heater began making a rumbling noise when starting. A couple of days later, the rumbling startup noise grew worse and became a constant loud noise resembling "a playing card in bike spokes". We called the authorized Trane servicer who installed the unit in our home. The technician told us that the Blower Wheel broke away from the hub and needed to be replaced. The technician told us that we would be responsible for troubleshooting and labor cost to replace the part.

The original blower wheel installed in model 4TGB3F48A1000AA Furnace Air Handler is inappropriate. In my estimation, it was designed to fail. In my case, it failed just after 4 years of service. The notched blade design is not compatible with a direct drive system. The amount of overlapping material of the blade relative to the dual center drive disks is not sufficient to withstand the rotary forces placed on them by the motor. A solid blade design would be the best option. I would suspect that others have had the same issue. The seasonal HVAC tech who performs bi-annual service noted that he was very familiar with the sound this particular blower wheel prior to failure. As it stands, this item is not covered by any warranty and supposedly can only be installed by a licensed Trane technician for approx. $500.

Installed a Trane unit on my roof to replace one of two units. My wife called and said the house has been at 60 since shortly after thanksgiving (2 weeks). I had the service man check it out and he said that the copper coil has come loose and leaned against another copper pipe. The vibration has worn a hole in the coil and needs to be replace for about $1000.00. Or because oil has also leaked out of the compressor I may want to consider replacing the unit ($4500.00). This unit is about 7 yrs old. The other unit is also a Trane and is 22+ years old. It's had minor maintenance compared to this. This is a costly manufacturing defect!!! DON'T BUY A TRANE!!!!

In the first year, the compressor quit. I was charged for the compressor that is under warranty. We have had nothing but trouble. Their product is a piece of junk. The thing needs a new compressor now. Trane is the biggest ripoff I have ever experienced with a large company. Do not purchase their products, they are all junk and the company does not stand behind their product. Let's get together and sue them in a class action lawsuit.

I purchased a Trane AC unit 1 1/2 years ago. The install was a nightmare; they had to send a different crew next day as first crew damaged everything and flooded out garage. The unit has gone through 3 motors in 1 year! It smells like mold and it comes through all the ducts. The mold is visible when you open the housing compartment. It is so loud in the house it sounds like a jet engine.

I purchased a new heat pump/ propane unit, to save on the anticipated high energy cost. Since, my bills have increased by nearly 40%! I used the National Weather Service Tables to try to make a fair check. SURE ENOUGH, this energy scam using the (more efficient units) is a scam.

Do yourself a favor, get the Trane out of your home. I bought the same unit inducer motor failure several times, cracked heat exchanger, control board, this will be the 3rd one, it's going to be 19 degrees tonight and my control board is out again. I e-mail Trane, they offered me $50.00 because my 10-year warranty is expired. They will not stand behind their product. This unit has been problems since day one. Every other year, something goes out, had trouble with the AC unit also. The 50 bucks don't pay the service. Call to tell me the control board is junk again. I would never buy another Trane product again, poorly made. If anyone files suit against Trane, I will jump on board. The board is $460.00 + labor and I know I will have problems next year. Unsure what to do at this point. I know I won't buy a Trane product.

My unit is 5 yrs old. Had all kinds of problems with this unit. Have spent $$$$$ on repair, replace leaks of Freon. The A coil was replaced because of DSS. Then had leaks, the Serviceman said needed to replace the A coil again. Now I have a smell that will knock your socks off. Needless to say, I am a very unhappy camper with this product. My old Trane was 15 yrs old. I never had a problem with it. Age finally killed it. What are they doing to these newer outfits? I'm ready to sign on the dotted line for action. Please let me know where to do this.

We have a white powder blowing out of the vents when we use the heat. No powder when the A/C is used. The unit was installed 8/2013. I called the installation company, they said they have never seen anything like this and wanted me to vac out the ducts, which I did. White powder back as soon as the heat came on again. I will be contacting Trane and the installation company until resolved. Very concerned about health risks. I will update when we find out more.

Bought a new Trane with a 10-year warranty, thank god, every year we went to start the unit. It has failed inducer motor 3 times circuit board, replaced heat exchanger cracked and replaced everything is new but the outer case. Here it is 27 tonight and guess what, no heat and the warranty is out. Is there any kind of lemon law on this unit? Also AC went out 2 times. The people who installed the unit are great. They came right out and fixed the unit, got me up and running but now that the 10-year-warranty is over, I don't have the money to call for service. Anyone have suggestion? Junk it and get a Carrier, had one in my old house. Never had a problem ever. My dad has one at the cabin. He put in in 06, it works great, never a problem.

TRANE 5TON 13 SEER - My unit stopped blowing air on Friday 9-5-2013. I checked the low voltage, relays and fuses---all ok. Purchased all new capacitors and replaced them. Fan will not operate. I called a consultant for Trane who is an actual dealer/installer and he said the DC drive board for the motor is most likely the culprit; however, you need a $3000.00 piece of diagnostic equipment to check it. I called Trane customer service and asked them if they would help with the offset of some of the cost for the board, $600.00+ range. The rep on the other end acted like I was an idiot and I could not possibly come to the conclusion where that could be the problem. I explained to her that I am a certified military, DOE, DOD, aerospace contractor who build parts & components from my own designs along with designing and building robotics, CNC and laser systems so I think I know just a little about electronics and drive systems to be able to diagnose a problem by the process of elimination.

I have a high efficient TRANE unit 2010 which has been serviced multiple times, and once for freon replacement then died with a couple of weeks. Then it was the motor that blew out. Had a warranty on parts whereby another new motor was put in, then in 3 days it blew out and died again. Now we're on the next "new motor". This is all adding up to service fees and shouldn't be happening with a fairly new system. It's got to be a lemon parts that Trane is making!!! Never buying Trane again. Should be a class action suit!!

We recently purchased 2 new Trane roof mounted air conditioner units installed by very experienced company. Both (separate sides of home) failed soon after installation. The copper tubing came apart at joints from defective weld joints and all freon leaked out and house got very hot in Arizona sun with senior citizens and grandchildren on several occasions. Repair persons came and had to weld defective joints in several places. Now the units are not cooling again and apparently the joints are detaching again - leaking freon into the atmosphere again. We heard from AC repair company this is happening many times around Phoenix and they are running from house to house on these units - Trane model # 4whc3042a1000aa - I will file claim in Scottsdale Small Claims Court in near future.

Trane XV90 Furnace is a Bummer. This furnace was installed 7 years ago. I am now faced with replacing a cracked heat exchanger for $1200 (labor only; warranty covers part) and an end bell/fan motor for about $1500. No way should this be happening on a 7 year old unit. Might as well install a new furnace (different brand) for another $2000 and get a 10 year parts and labor warranty!

We have a unit that was installed in 2005 to cool one section of our home by the prior owners and since buying the home in 2012, the unit has been weak but never failed to cool, just took a long time. As the home is large and has a large 2 story foyer, we thought it was the physics of cooling a space that was too large for the HVAC alignment in the home. Well, finally it stopped cooling a couple of days ago and..... it needs a new valve and new coil. Valve is leaking oil and we cannot adequately gauge how much oil is left in the coil so that may have to be replaced as well and at less than 8 years of age, that is really ridiculous - 3200 on a unit that is less than 8 yrs old and cost 7500 new. Most cars are better than this! Of course, not covered by the sham of a warranty they offer (allegedly 10 years but really just 5 years on almost anything that costs money to repair), and their service line was a complete joke.

I had a Trane Heat Pump installed in Dec. 2007. I thought I understood that I was getting a 10 yr warranty but have learned that it only comes with a 5 yr. I assumed that my installer had sold me a 10 year. My fault. In May of 2012, the unit is 4 1/2 yrs old, it quit cooling. The same company that installed it, sent a service man out to check it and he had to add 5lbs of Freon, charge a service call and took 1.5 hrs looking for a leak and decided that there was none to be found. On 7/10/2013 the unit quit cooling again. I called a different professional, it did not take him 10 min. to find the leak, as the coils are rusty, rusty, rusty. He had to add 3lbs of Freon. Well, my 5 yr warranty expired in Dec. of 2012, so ------ you guessed it! I have to pay for the coils! And of course, the labor that would have not been covered by Trane anyway. I will never recommend a Trane to anyone, nor the company I had install it.

After repairing heat pump in our rental townhouse (3 compressors and fan) and replaced switch on gas pack and now heat pump quit which both installed in 2006 with new home, we will never consider Trane equipment again. I will do my best to alert friends and family of the poor quality that Trane delivers.

I experienced three failures with my 2008 Trane Model # 2TXCC049BC3HCAA in 3 months. The warranty ran out in June 2013 and the unit had already failed three times. Trane warranties the parts but not the labor, which is costing us a fortune ($1,750 so far). But now that the warranty just ran out, I am certain our costs will just escalate. The first failure was due to valve core failures just before the warranty ran out. The technician charged us $1,170 for diagnostics, evacuating the system, reclaiming the refrigerant, installing the drier and recharging the refrigerant (the valve cores were under warranty).

I have been experiencing continual compressor failures with one of the four Trane units at my AZ home. Trane warranties the parts but not the labor, which is costing me a fortune (4-5 hours every time). The compressor that blew 8/1/13 was replaced in 2012 and new in Oct. 2004. Seems like Trane should bring me a whole new machine and cut their losses too. I am very unhappy with Trane and their support. Their products for HVAC don't hold up in AZ, and I will replace my units with another company as they continue to fail. Buyer beware!!!

We purchased a Trane HVAC system in 2006 for our new home. The home was not occupied until mid 2007 so the unit was not in use until then. The air conditioner is XL14i and the gas heater is unit XV90. Since then we have spent well over $2000 in labor costs to keep the unit running. The control board was replaced twice, once in June 2012 and again in March 2013. We came to learn this was due to a design flaw. We have had switches and contacts replaced several times, and are now in the process of having to have the coils replaced. Each time we have had to pay labor costs. We went to Trane and asked for reimbursement of labor for the control boards since it was an obvious design flaw. The same is true of the coils now being replaced. We were flatly turned down the first time, and I am sure we will be turned down again.

April 2006 I purchased a Trane XL14. In July 2009, a coil had to be replaced. Then Feb. 2013, I had to replace the compressor. Now July 2013, my air is not working properly. Trane is a piece of crap and I will NEVER purchase another one and I recommend and will tell others NOT to purchase one. Their customer service sucks also.

We bought a Trane Heat Pump and new furnace in February 2011. In November 2012 the unit shut down and we found out it had a leak and had lost all 410A. The leak was in the copper joint inside of unit so they brazed it. We had to pay $169 to have 410A replaced even though I thought it was very unfair that we should have to pay anything since it was a factory defect. Well, here we are 7 months later and we have another leak. They are having trouble finding it and had put dye in it to try to locate the leak. Two days later and the dye still doesn't show where the leak is so we have to wait another 5 days to let it circulate more.

I was told by the installer that the unit was severely rusted and looked like it was over 10 years old although it was regularly maintained by the installer and it was less than 3 years old. I reported it on the Trane website and received a customer file number 3 days later; however, I have heard nothing since in the past 3 weeks despite repeated attempts to leave a phone message and get a reply. No one answers the phone ever at the consumer information line. I spent thousands of dollars on a Trane and I am likely to have to replace the outdoor unit.

All dates are estimated. Back in 2009, we had Vailes install a new Trane Heat Pump (outside unit and Air-handler in attic) along with all new flex duct work. After a full summer of running the unit - "the dirty-sock syndrome" smell came about in our upstairs. We called Vailes and they brought their Trane Rep, Ken **, out to investigate. He tweaked some of the duct work and airflow (speeds) on the air handler and also coated the coils so that it would not make that smell. He also "redesigned" the ramp so that water would not flow over the ramp...

Trane heat pump - I purchased this unit from Sears with Sears extended warranty. I don't have all the detailed paperwork at the moment. However, I had several repairs over the years and those were done satisfactorily through Sears. However, the last repair was the compressor. This was approx. one month prior to the warranty expiring. Unit was 10 years old. After struggling with Sears, the unit was finally repaired. However, now one year later, the compressor has now failed again. Since it is past my warranty, I am going to buy a new unit.

2012 Trane heat pump lemon - We purchased this through Lowe's 8 months ago. We use wood heat in winter so the breaker is shut off 4 months. So far, it's 7 attempts to fix error messages. Trane sent rep from corporate office and he fought with GM of Lowe's in the living room saying he is so busy with these calls and do not bother him again, to just call service tech. That's 7 attempts in 8 months. Please, if you are having problems with Trane, let's all get together by email and find a litigation attorney. I'm afraid when warranty is up. I have read stories of people replacing coil every year at $1300 a shot. I have Trane xl21 and ad I type. I'm waiting for another Trane repair guy? Lowe's has done nothing besides the normal, "I'm so sorry" crap. It shuts off with different Err messages. The last time it happened, I thought the dogs had to be dead when I opened the door. We live in North Florida and depend on ac.

I bought a 3-ton 16 SEER Trane in April 2012. I only live at the residence part time, so unit has only been used minimally. Actually, I was gone for 5 months in summer of 2012. In a 10-day span, dealer has been out 3 times for capacitor, evaporator coil, and switch replacement. Did this remedy the problem? NO! I've been without air in 90 degree Florida summer weather for a week now! Dealer has been waiting for new board to arrive from Trane. Still waiting!! I have 3 large dogs that have been suffering as well! I had a choice of carriers. Trane was the worst mistake of my life! They won't answer or return my calls. The dealer is losing out too. Trane should be taken to court and be accountable for all the trouble they have caused so many innocent homeowners! I purchased an extended warranty, but it looks like I'm still out of luck for the inconvenience of slowly rebuilding the worthless unit! Buyer beware!! I'm taking it to the judicial system, and word of mouth is the best revenge!

In 2001, we built our house and went with top of the line Trane heat pumps, two of them. In 2004, hurricane Ivan came in and took our house. In 2005, we rebuilt and had the same units installed, Trane heat pumps with the UV filter system 14xl. Well in 2007, the 3.5-ton unit went out. We called the company that installed both units, Mooneyham Heating and Air in Milton, FL. They came out and told us the coil was no good and needed to be replaced. It would cost us $1,500. We told them it is under warranty. They said, “Let us check on that and we will get back to you.”

I was a Trane dealer in the new home market. Profit on these jobs are minimal and are eaten up by problems with equipment warranty. I didn't have many problems with the R-22, 13 seer equipment. When I moved to R410a, we had several expansion valve failures. I had to eat the cost of replacing the part, which was mileage, travel time and labor. When my builder pushed me to sell the 15 seer Tranes with 410a refrigerant, hell broke loose. These indoor coils are very thin and are highly susceptible to formicary corrosion from drywall, carpet and various new home products.

We have 5 Trane HVAC units and they are 4-5 years old. They have been the source of consistent leaks stemming from coil problems. The Trane dealer who installed them points at Trane and says it is product quality problems. We lost confidence in the service from our installation Trane dealer and the new Trane dealer is much more honest and transparent to explain that these are manufacturing problems. This dealer's service people say the coils had manufacturing quality problems so Trane changed the material used in the coils and will not acknowledge this problem or face up to the problem with their customers. I have $2,500 of repairs on these Trane units and some house repairs as well.

We have 11 Trane furnaces installed in a house built 7 years ago. We have replaced 5 evaporator coils and now have another one we have to replace. The excuse we hear is that this was a manufacturing problem where copper was used instead of aluminum. There are tons of problems itemized on the internet related to quality problems. Every time we replace one, it costs $1,300 and all we get are excuses.

Had a new XL14 Trane heat pump installed in 2008. Line routing on exterior of condenser unit is defective and caused rubbing between two lines until rupture of the line. All freon lost and had to have service call to weld the line and reinstall freon. $605 later, it's fixed for the moment but Trane will not stand behind what should be a warranty issue because of the defective pipe routing. Cannot recommend Trane to anyone.

I had a Trane Heating/AC unit installed about 8 years ago. I was never really happy with the performance, but that's another story. I've now been without A/C for over a week. Apparently, after days of research in my sweltering home, I found out that Trane uses variable speed motors (programable) from GE. These motors have 2 parts, the motor itself and a Module that controls it. The Module must match your unit so they are only available from Trane. The problem is the module uses what is called a Thermistor resistor (part#SG379). These resistors have a limited life span (think of a long lasting light bulb). They are designed to last about 10 years. They inevitably fail and when they do, you're looking at a $1000.00+ job to replace it. The module alone cost somewhere in the range of $400. Service Techs know only one way to fix this problem and that's to order a new module from Trane.

Units were new 5 years ago. I have spent hundreds on repairs not covered by warranty since then. Today, I found out that I need a new compressor in one of the units, $1600, even though the part is in its last year of warranty. These units have been nothing but trouble and have cost way too much in repairs. Do yourself a favor, DO NOT BUY A TRANE!

I purchased my home in 2010. The Trane AC was installed new in 2007. I have had issue after issue each and every year ironically at about the same time each year. I do not touch the unit. It is set for constant just about year round living in FL. First, it was a non-issue HVAC service call messed around with unit and said it was all under warranty - never got a real answer but the service call was $300. The second year it was the hi/low switch which cost me $300 in labor. Today, it is the blower again under warranty but labor costs are at $200. At this rate, I will have paid for this unit again before it should be time to replace it.

We have a three-level townhouse that is about 1500 square feet. We purchased the house in 1992, and it was about 10 years old. A York heat pump and heating and air system was on the unit and we had no issues with the unit... it worked like a charm. In 2007, we had collateral damage from an attached house's arson fire, and the unit inhaled so much smoke that State Farm Insurance allowed us to get a new unit. We trusted them and got a comparable Trane unit.

XR13 Unit Purchased in 2007 - This is the second year that I have had a problem with my cooling unit. I had a serviceman in again this year and he said he "thinks" the expansion valve is bad but there was no way to test it without replacing it. Then if the expansion valve wasn't bad, it would cost me another $3,000 to replace another kind of valve because the cooling fluid was being restricted and not reaching the indoor unit. Trane knows that these valves are a problem but they do not cover them in the warranty. Shame on Trane! They have lost me as a customer.

I am sorry to have to report Trane as a disappointment and to check this out before buying one. We replaced our air conditioner with a Trane last summer 2012. In the winter, we needed the heat on (first time in Florida at Christmas) and noticed White Powder (like dandruff) blowing through all of the vents into all of the rooms. Our local contractor contacted Trane for a replacement part. It took three weeks to arrive (we had no heat for three weeks) and it took them an entire 1/2 day to remove, vacuum out all of the white powder from the coil. They explained the company changed hands or parts were made somewhere else during this time period). Our new system is now taped back up. I have contacted the corporate office (Ingersoll Rand in Davidson, NC) with two letters and many phone messages to request if they could kindly advise what exactly the white powder was (it looks like paint or aluminum) and to please address if we need to be concerned with any health hazards. I also have a sample.

September 24, 2011, we purchased the entire Trane Duel Fuel System from McCrea Heating and Air Conditioning Service of Virginia for $10,000. This included a variable speed 2-stage furnace, top-of-the-line Trane heat pump, new coils, and a whole house humidifier. The system worked for a year. In September 2012, we started to get error messages on the thermostat. Since calling McCrea to fix this system, they have been here seven (7) times. The problems were no outdoor temperature reading, the system not being able to switch from heat pump to furnace when the temperature dropped below 35 degrees, and the humidifier stopped working. Most of these issues are related to a defective relay panel, which Trane apparently doesn’t keep in stock, or they break quite often and they can’t keep them in stock. The system still does not work as advertised and has not worked correctly for five (5) months. I do have a service contract with McCrea, and all repairs have been under warranty, but the system still doesn’t work correctly.

XV 90 Control Board fried after warranty expired - I had a XV 90 installed in 2004. It has run without issue up until Christmas Eve 2012. I'll spare the horror story around the troubleshooting process to determine the board was fried, but in the end, I ended up forking out $1,100 to have a new control board installed. Symptoms: (1) no heat; (2) it came on once, but that appeared to be its final cycle; (3) fan would still run, so it led me to believe that there was hope. Bottom line: There's a known problem with the board for the model/serial of my furnace. It was recommended by Trane that a new control board/upgrade kit be installed. I plan to keep it around just so that I feel like I gained something from spending so much on a new control board. The service tech that did the repair mentioned that this is a common occurrence and he carries extra boards in his truck for this very reason - nice.

It was installed on Aug. 2012. I chose the system because Trane’s literature claimed an ultra quiet system XB13 (Craig Krueger). On a stand-in closet between living room and bedroom, this is anything but quiet. It has had a new blower put in and a new relay in Nov. The dealer said he couldn't come back. The blower quieted down the loud bang it made in the beginning and ending of cycle, and I didn't know what the relay did. I have called Trane Consumer Relations who told me that I have to call my dealer who should send out a field rep. I called the dealer and no response to date, so I put in a claim to BBB a couple of days ago and now you.

A well respected HVAC installer turned on our Trane Heat Pump for the first time today, Nov. 16, 2012, as our new home was being completed. Within 15 minutes, it exploded and caught fire and if our contractor had left 5 minutes earlier, our home would have burned to the ground. Fortunately, he was able to put out the fire, but within minutes it would have been out of control. This evening we read reviews of Trane Heat Pumps that consistently complain of poor service, poor quality, numerous repairs, even a report of one previous fire. It appears that this company is doing nothing to stand behind their products and correct serious problems.

We are an HVAC contractor in California and have been in business for 40 years. In the last 3 years, we have seen more coil problems than in all the previous 37 years put together. Trane is not admitting to people that they have had a huge problem with quality control. Unfortunately, we are the "middle-man" on these issues and customers get upset when we have to charge money for our labor, refrigerant and welding materials to replace these coils. Trane gives nothing towards these costs. No wonder Americans are upset about so called "American made" products. We are tired of getting blamed for bad manufacturing. When you are a small business in America these days, you get squeezed between big government and big business. America, wake up and start spending money locally or this trend will continue and we will become an oligarchy, not a republic!

In December 2011, I purchased a Trane 3.5-ton system from Home Depot. Here we are 9 months later and the coil is gone, but it’s still under warranty. My problem is I was choosing between Trane and Amana last December and when I told the Amana contractor I chose Trane, they said I made a bad decision because Trane uses cheap parts from China and the coils always leak. Here we are 9 months later and Amana people were right. What is really bothersome is the Home Depot contact now says, "Oh, we are not selling Trane anymore because of their poor products and we are now going to sell ‘Amana’.” Next stop: how do I complain to Trane for their cheap products?

We are an a/c company and have to deal with Trane from time to time. Whenever we have to buy a part, exchange warranty parts or even purchase new equipment, we have to wait on the phone for over 30 minutes to be helped. And in their service stores, it's about an hour wait. On top of that, they charge us "marketing" fee for purchasing their equipment. As if they are doing us a favor. There is no sense of urgency with this company. What a poor service.

My 2 1/2 year old Trane stopped running. The tech said that ants had gone to the contractor and the bill was $217. I had a 10-year parts and labor contract but they said it did not cover ants. I called Trane and they said the same - this is not a design flaw as I suggested. Bad product.

My Trane needed a capacitor and now the compressor went. Unit is 8 yrs. old and under warranty but labor costs will be $1600. I believe there should be a class action suit for faulty units.

I purchased my Trane AC on October 2, 2011 and am waiting installation of my 3rd evaporator coil. I was awoken up to water dripping inside the air return unit which the installation company installed in my bedroom of all places. The 2nd time I was awoken that night was because a chunk of ice dropped inside the return. When the service tech came today, he said I was low on Freon as well. When I purchased this unit, I also was told I would see at least a reduction of a minimum of 30%. When that didn't happen, I installed sheeting insulation in the attic even though what was there should have been sufficient.

I replaced Trane after 11 years of good service. The new Trane is very noisy. I’m very dissatisfied with the new Trane unit. I’m very angry that Trane does not care if I am satisfied or not. I cannot get Trane to talk to me if my life depended on it. The lack of service is disgusting. I will no longer recommend Trane to my neighbors.

Trane condensing unit. The copper pipe on the condensing unit, due to vibration, worn out and caused the refrigerant to leak. There wasn't any protective material around the copper pipe to prevent this problem. Woodson and Bozeman, Inc. Memphis, TN Trane dealer didn't honor the warranty. They didn't stand behind Trane product. I will not buy any Trane product.

Trane knows they have severe quality issues with the expansion valve and coils on their more efficient units. I went with Trane due to their reputation, but now it seems nobody can keep these units running. This thing is so poorly made, it is a shame. I could never recommend them to anyone.

We purchased three high efficiency Trane heat pumps for our residence which we occupied on January 2, 2008. All three heat pumps failed in early March 2012. We had to replace all the evaporator coils which had completely rusted. Trane refused to acknowledge that this was a latent defect or to offer any remuneration for installation of these three new coils which cost $1800.00. Several other neighbors experienced the same problem on their Trane units which were also high efficiency and installed within three months of my purchase of these units. The parts warranty expires in January 2013. I had asked for an extended warranty which they declined to give me.

I installed a Trane system in December in a new house. I have had it worked on 5 times and now had to have it worked on again. It cost $600.00, and the repairman said it was a factory defect. But they do no do warranty work. The man, who installed it, will not repair what he installed. So now, I'm paying for warranty work.

We need a Lemon Law for Trane equipment! We built our new home in 2005 and installed two Trane heat pump systems. We have had repeated equipment failures and are about to replace our 4th indoor coil! I work for the major electric utility in Northwest Florida. We work closely with all the local heating and cooling dealers in our area. Without some sort of proper resolution to this continual problem, I will never recommend another Trane product to both our dealers as well as our customers. Our employees are considered the "Energy Experts" and feel it is my responsibility to be truthful and forthcoming to the public about the poor quality/service provided by Trane. Consumers beware!

Put me on the list to go after Trane. I had a new unit put in less than 6 weeks ago. Visit one was because it was making a funny noise. Visit two was not cooling. Visit three, parts were missing. Visit four, loud noise in the attic (broken piston). Visit five, we have a 101 temp today and the unit won't shut off because it won't go below 78. Trane is junk. If the airman can't fix it tomorrow, I am thinking of getting an attorney. The ironic thing was our old unit (not a Trane) was working great, but the airman said the compressor was going out. Quote, "The new Trane will lower your bills by 30%." **, our bill this month is 3 times higher than it usually is. Tomorrow is supposed to be a 102 and you guessed it, the airman can't come out until late Tuesday. We've been without air for 48 hours. God Bless America. Buy American. Support your country. Right, I am ready to move out of Texas and move to somewhere cooler where you don't need an AC. I am so fed up with this Trane crash.

In September 2009, I had an XL 15 Trane Heat Pump and air handler installed in my new home. In June of 2012, it was diagnosed with a leaking evaporator coil. The new coil was ordered and it was installed on June 19, 2012. I was presented a bill by the service tech for $960. The evaporator coil was under warranty, but I had to pay the shipping of $100 for the new coil and the return shipping of $100 for the old coil. I called the Trane representative for this area and he stated that he had no knowledge of any problem with their evaporator coils. Basically he said that it was too bad and offered no help at all. I would never recommend any Trane product. They have a poor quality product and an even worse customer service department. If there is a class action suit, I wish to be included.

We built our home in 2009 and installed two Trane A/C units, one for an office and the other for our small living area. We didn't move in until October 2010 and didn't use the A/C in the office until 2011. It quit cooling in the fall of 2011 and required freon. We only used it a few more times before it was cool enough outside to not need it. In March of 2012, we started it up again, but no cold air. It needed freon again and the evaporator coil and TXV replaced. In June of 2012, the unit for the living area quit cooling. Sure enough, it needs a new evaporator and freon. These repairs have cost us almost $1,300. These repairs appear to be so common that Trane must know they are selling defective parts. Where do I sign up for the class action lawsuit?

I have a critical room that is served by 8 Trane Voyager units at this building for the purpose of keeping critical equipment cool (millions of dollars worth of stuff). In the 2 and 1/2 years since the installation, 5 of the units’ exhaust fan motors have gone bad. The economizer damper actuators have broken on 4 of them. Two condenser coils have leaked and needed replacement on the units. 3 condenser fans have had to be replaced. The pulleys on 3 of the supply fans have had to be replaced because they are made out of plastic garbage. Every month or two, I have to get one of these units repaired. It is a never ending cycle of having to replace parts and rent a crane sometimes for heavy parts like coils and compressors. Do not buy Trane! I am now looking to replace this equipment because the critical equipment cannot be sustained properly due to all these repairs.

We purchased a Trane AC system in 2008 and today is the 4th time in 4 years that the cooling coils have been replaced. We have a 5 year warranty on parts, but we feel that Trane keeps supplying defective replacement coils. Each time our local dealer of Trane units replaces the coils and recharges the Freon, we end up having to pay $700-$800 for labor and service charges. The Trane representative has not been helpful in compensating for any of the costs. How can it be legal for them the keep sending coils that fail each year? Next year, they'll say we're past the warranty. There should be a lemon law for Trane AC systems.

Too many problems with Trane A/C and denial of repair: The new system Trane 3 ton (TRAN XL 13, model (4TWX3036A1000AA – 2144TNE2f) was installed on June 18, 2002 by ARS, tel. (800)-324-3903. The ten-year labor and parts warranty (Comfort Care Contract) was purchased with the unit installation with Warranty Contract Agreement # ** on June 18, 2002 and expires June 18, 2012. Insufficient cool on June 9, 2003 was fixed under the first year warranty due to a hole in the cooling pipes due to contacted pipes and vibration. There was insufficient heat on Saturday, January 11, 2004. It was diagnosed on 1-13-04 as an electric board failure. The electric board was replaced on 1-16-04. The problem still exists. On 1-17-04, Chris found a loose electric wire (connected to candle # 2), the connection was tightened.

I had to have expansion valve replaced. I was told that Trane had used valves that were stamped out instead of being milled and had a history of failing. The serviceman replaced the valve and the part was covered under warranty. The $315 in labor, the $80 drier and the $198 in refrigerant wasn't. I'll never buy another Trane.

My Trane unit is about six years old. I have had my air conditioning coil replaced 3 times. I now have another freon leak and I am waiting for my service contractor to come and find the problem. I feel that they are going to tell me that the coil is leaking again. I had to pay $900 for the last coil and it will be less than 2 years since it was installed and I have no idea what this will cost.This will be the 4th coil in 6 years and I feel this is a defect that Trane should correct and that I should not be charged for the repair. I wouldn't recommend Trane to anyone unless they correct this problem .

We purchased a Trane Unit in 6/2008 and we have had nothing but problems. We had to replace the thermostat. The heat would not work so we had to replace the heater strip. Now, the AC is not working. They say it is the TXV expansion valve. We have only had this unit a little over three years and it has been nothing but extra money paying for labor and diagnoses on a unit that should not have this many problems. I feel it is a lemon, there should be some kind of law that does not allow the companies that work for Trane or Trane to take advantage of people who purchase their products and have faulty parts that they already know are faulty, then charge the customer to have them replaced by paying for labor and diagnoses when they know these parts are faulty. They should send out recalls to the customers and have them replaced at no charge instead of getting rich off of customers who purchase this unit with no knowledge of the problems they're going to have and keep selling this unit to new customers so they can experience the same troubles.

My home was built in 2006 with 2 TraneXR90 units. The upstairs unit has never worked right. In 2009, the compressor was replaced. In 2011, blower motor and capacitor were replaced. In 2012, evaporator coils were replaced. My service company says that Amana coils have a reputation for being faulty. I expect to replace the downstairs coils in the next 4 years. I hope the new coils that were installed are reliable.

I purchased Trane Heat Pump on 7/13/10. We did not use the unit as we do not stay in Florida for the summer. We might have used the air conditioner 8 times since we had it installed. It started leaking water onto the Trane air cleaner. The company Native Heat and Air (Brian Bazemore), who installed, came out and pointed out that the plastic water tray inside the unit was severely cracked. This defect had to have been there when it was installed.

I purchased a newly constructed home in 10/2009. A/C unit is manufactured by Trane. It had to have coil replaced in 10/2010. Now in 3/2012, that unit has leaks again and needs to be replaced as well as my other unit having leaks and needing replacement. Consequently, the service company wants $1,880.00 to replace coils on both units. Also, my neighbor has a newly constructed home and moved in at same time. He had to have all four of his A/C coils replaced.

Our home was built in 2002 and completed in October. We have a closed loop geothermal system with 3 zones. Each zone has a heat pump and a Trane air handler. The system works well and we've had good heating and cooling for 9 1/2 years with low electric bills (thanks to geothermal). We have a 3 visit per year contract with the company that installed our system and have been generally pleased with this service. The first air handler failed after 4 years due to an evaporative coil leak. It was replaced under warranty (with plenty of labor costs). The second one had the same problem shortly after the 5-year warranty expired. It was replaced at full cost.

I had a new Trane XE1000 heat pump installed in 1997 at a cost of $5600.00. In 2001, the reversing valve failed and I was given the option to replace just the valve (not recommended by the technician) at a cost of $500 or replace the entire outside compressor unit at a cost of $1450. I chose the latter. In 2009, the compressor burned out due to a refrigerant leak. I had the compressor replaced, lines flushed of any dirt or debris, tested for acid contamination and recharged at a cost of $1600.00. The new compressor burned out after 3 weeks. So far I have $8650.00 in this heat pump and it still does not work properly. In my opinion, Trane products are poorly made, of inferior quality and they rely on advertising and their reputation from 15-20 years ago for sales today. I cannot recommend anybody buy this overpriced junk.

In January 2012, our Trane electric air filter, which I've seen advertised compellingly on TV, stopped operating. We had purchased it in 2006 for approximately $1,500 (I don't recall the precise cost). I was told the Power Pack needed to be replaced, at our expense of course since it was several months past its 5-year warranty. The cost, a mere $940 plus $37 installation, or about $977, or I could buy a new one for the low, low price of $1,400. That’s right, just $1,400 (operators are standing by). A few days later, the dealer called me back and said the part was out of stock at Trane and would have to be shipped from the plant, involving an additional 5-10 days of shipping and an additional cost of $68, or a total of $1,045 for the repair, but that they could sell me a new one for the new low, low price of only $1,250. I was informed that the Trane sales representative had told the dealer he couldn't do anything about this. So I called the Trane customer complaint line at 1-903-581-3200 (that's 1-903-581-3200! Yes, that's 1-903-581-3200!), and they essentially told me to go pound sand. Great customer service, Trane! You know the Trane slogan, "Nothing runs like a Trane"? Well, that's right because it isn't a freaking train, which usually runs pretty reliably over a long period of time. (Just be thankful that you don't commute to work on a Trane!)

Shortly after the 5-year warranty ran out on my Trane heat pump, I had to replace the motor ($600). 1.5 years later, I had to replace the compressor. I will never buy another Trane and will spread the word that this is a terrible product.

This is the worst product on the market. I have 4 Trane units installed new in 2008. Every unit has failed and the largest unit has failed 5 times. The company has not stood behind their product. Avoid buying a Trane if at all possible. I will replace the main unit well over $5K so that I can count on having AC regularly.

We had a Trane XL20i Heat pump installed in 7/11. We've had multiple problems with the unit including "Dirty Sock Syndrome." Been told by Trane that they have ordered a treated coil which should take care of the problem that was 2 months ago. The 1st coil was lost, the 2nd who knows. Am very concerned about this odor, which I understand is from bacteria on the coil during the defrost cycle. What are the long term health effects from breathing this foul smell.

I had to also replace my compressor because a factory wiring shorted into a line causing the compressor to lock up and short out. I replaced the compressor in June of 2010 and 2 months ago it went bad. It’s out of warranty already.

I purchased a brand new Trane A/C in July 2011. Now, a year and half later, my A/C stopped blowing cold air. I called out the A/C technician and he informed me that there is a manufacture defect in the condenser unit's coil. The coil rubs against another piece of metal to cause a hole where the Freon leaks out. My coils had actually 2 holes where the Freon was leaking out. They told me that the coil was under warranty but they would have to charge for labor and Freon and this would cost around $700. I contacted Trane and they told me that they have no control over the prices of labor. I told them that I understood that but requested them if they could get me an A/C technician that they would pay to have it replaced and of course, I have gotten the run around.

I’m a master HVAC tech. I installed 2 Trane xl16 heat pumps in my in-law’s house in 2006. So far both inside coils blew out in the first two years and one of the replacement coils that was suppose to be of better construction just blew out in the same place the last one did. Although I can get the parts under warranty, I’m out $250 worth of 410a Freon, not to mention the time and aggravation. All I can say is what happened to Trane and where did their quality go? Obviously profit outweighs making a good product. It has gone downhill so bad that companies in my area that have sold them for decades quit selling them, including me.

We purchased and had installed, a Trane 15 Seer heat pump unit in October 2008. In 2 1/2 years, we had 4 service calls, including a refrigerant leak and the necessity to replace the indoor coils. Luckily, we have a 10-year parts and labor warranty on this unit. But it is worse than the old unit we replaced. Now there is a strong chemical odor that fills our house each time the heat runs. Yet, another service call will be needed and another day off from work. This is the biggest piece of junk. Trane always had a good reputation, but I would never purchase another of their products.

I purchased a 3 ton 15 seer air conditioner from Climate Control in Liberty, MO. The first time it broke down at about one year after installation, Climate Control would not fix it without my signing a long term maintenance agreement, and they were rude and nasty upon my visit. The second time it broke down at 30 months old, I called Trane directly and had horrible customer service. The CSR kept trying to get me to call one of her preselected service providers and sign up for a long term maintenance agreement. The warranty DOES NOT require a maintenance agreement, and all they want to do is sell you more stuff. The A/C unit is a bad unit. Trane needed to simply stand behind their product. $4,800 was my cost.

I bought a new Xi15 heat pump and furnace on 16 Jul 09 and the thing hasn't worked right more than a few days at a time since I bought it. I had to have gas serviced two times since install--the first time was just days after the annual service was done and nothing was found wrong. The first time, the tech didn't have enough gas and said that he'd be back (yep, he came back the next year for the service and had to fill it again). I had the annual service done in July and ran the AC for two days. I just decided to turn on the heat a couple of days ago and it didn't work again. Every time I turn the unit on, after a couple of months, it doesn't work. It's an $8,700 piece of **.

We purchased a Trane heat pump in 2005 for a new residence. On September 18, 2011, the compressor failed. We called the installing company and was told that a new compressor would be $1600.00. I called the Trane Customer Service number and was told by a representative that there was nothing they could do. I then asked to speak to a supervisor and was told "no supervisor will speak to you". I will be calling again today.

We purchased new Trane HVAC system in 2009 for $6,800. It quit working on June 16, 2011. J&S Air, who sold and installed the unit, sent out a tech who determined there was a freon leak, refilled freon but could not locate leak. System cooled for 48 hours before quitting again on June 19. Service tech determined the condenser needs to be replaced. Part is under warranty but labor will be $500. Trane's only response is that they stand behind their warranty and can't help labor costs.

I purchased a new Trane heating and cooling unit on 6/12/01 for $3,108 from Universal Mechanical, Inc. Heating & Cooling. On 5/07/04, the compressor failed. It was replaced with no charge. Two months later, the compressor failed; no charge. I requested a new unit, but it was denied by Trane. In 2008, the compressor failed. I spoke to someone at Trane (I forgot the name). He agreed to replace the part if I pay the $500.00 service fee. I was so grateful and as a “thank you”, I sent the Trane guy flowers. In May 30, 2011, the compressor failed. No more help from Trane. I spoke to Zack on 6/07/11, who stated he would pass my information, giving me ticket #**. The next day, I spoke to Nate, giving him my heat pump's serial # Z2252KE1H and model # WCC030F100BF. Nate was rather rude stating, “The unit was out of warranty for 5 years, Trane can't do anything for you.” I'm 63 years old living alone, surviving on a fixed income. This is my second heat pump since living in this house, and I can't afford a third. It's been more than 90 degrees outside for 13 days since my unit failed. I've contacted the mortgage company to do a short sale. I'm tired. Thanks for letting me vent.

In September 2009 we purchased a Trane A/C and furnace system from Hillner Heating and Cooling (601 Center Street, Bellvue, KY 41073) who installed the unit for us the same month, replacing a different brand. The following spring April 2009 when we turned on the A/C for the first time it failed to function properly (the year after installation). We called Hillner who sent out a mechanic to service the unit and upon checking he found that the A/C does not have enough pressure and is unable to produce enough cold air to do its job and cool the house. He determined the reason for the failure was a broken evaporator coil in the indoor unit. A replacement part was ordered and, after another 10 days waiting time, installed. Freon topped off and the unit worked for a while.

I purchased my home in 2008. The house has a 7-year old Trane system. We replaced the compressor on 4/30/2009. But again, it was replaced with a new compressor and coil on 5/8/2009 and for a thrid time, replaced with a new one on 6/10/2010. On 5/2/2011, I had the system looked at and it needs a new compressor!

I bought a new home in 2003 and the builder used a Trane unit for the heating/air conditioning in the house. Since then, I have had to replace the compressor three times and have had numerous repairs done to the unit. The company that installed the unit gave the typical excuses like, well things happen, lightning, etc. I can understand that things happen but this is way too many times for things to happen. Trane is trash and that is putting it mildly. Never own a Trane and don't expect any satisfaction from the companies that sell them! !

I bought an extended warranty on new install of heat pump system. The system repeatedly blew compressors due to a reported design defect. The repair company recommended total replacement of the system. Trane would pay for a new unit, but not the complete labor costs. The extended warranty department Claims Manager, Martha **, will not return phone calls and is totally uncooperative.

We will get in touch with Trane and then get back to you! The first two years we received reluctant call backs, now there are none.

I purchased a Trane unit in 2006 and since that time I have had to replace five (5) compressors for the unit, usually within 6-8 months after each installation. I have spent thousands in service calls and each time a Trane rep visits there seems to be another issue related to the unit. The final issue was another replacement of the compressor which at this point I asked if the unit was in fact a manufacture defect which I received no response. I contacted the Trane National Office to voice my complaint on this continuous issue ref#**.

In May of 2009, we contracted with Air Kool of Congers NY to install a new Trane 16i heat pump system to cool and heat our 1950 square foot home. The representative specified out that the system is for summer and winter use. They installed the pump in May 2009 and the air conditioner worked fine. In October when the weather turned cooler, it became apparent that the heating aspect was not functioning.

I purchased a Trane Heat Pump in 2004. It was supposed to be a top-of-the-line unit. I paid $6,000 for it. It has been nothing but problems. It continually develops freon leaks. So far I have spent $2,300 for two service calls; one in 2008 and then 2009. Now I had to call Blue Dot out again. It has another leak.

We are senior citizens in Stafford County. In November 5, 2009, we bought a new Trane Heating System XL 201, which was recommended by the Commonwealth of Virginia for the Energy Rebate, for $ 8,000.00 from Stafford Heating and Air. Since the day after it was installed, we started having problems. The computers keep giving error messages and we have had to call Stafford Heating to repair, having to wait two or three days at times to get a service call, at which time we had to run the system on Emergency Heat (increasing our electric bill in January alone over $100.00 from our old system).

Our new home was completed in December of 2006. Since that time, we have had the A/C compressor fail which cost us $600. The next year the main fan failed. This has cost us $174. In each case, Trane would not stand behind their products. From what I have heard this is typical of the service in their residential products over the last few years.

I purchased a high-efficiency Trane XL15I 2.5 ton heat pump system in February 2009 to take advantage of the federal tax credit. The local firm is Milt's of Amelia Island. It's the biggest mistake I ever made. When the cooling season arrived in April, the system did not work. It took three service calls before it finally worked.

I had a complete Trane 14i heat pump system with Trane backup gas furnace system installed six years ago. I have had nothing but problems with the system. There has not been a single year since installation that something major did not go wrong. The motor in the heat pump has been replaced at least five or six times. When I purchased the system, I was told that I had a five year warranty on the entire system. The first time it went bad, I was informed that the warranty was only for parts and did not cover service calls or labor. After about two or three problems, the people at R&R said to contact someone else in the future and that they would no longer service my equipment.

I am an A/C contractor in FL and recently was asked by a customer to provide evaporator coils replacement on some old units. Normally, on units over 15 years old, we recommend replacing the entire AHU (Air Handling Units), but we have to make an exception on this situation since the units are in fairly good condition. The customer wanted the coils replaced from Chilled Water to DX (Direct Expansion). Normally, this can be easily achieved by having the specs on the units, but there is where my problem came with Trane.

My family built a new home and moved in February 2008. Two Trane heat pumps costing over $15,000.00 were installed in our home. Within months of moving in, we started experiencing problems with both units. In March of 2008, a local contractor came to service both units because they weren’t heating. Once he examined the units, he stated that he observed a problem with that model. He stated he sent that info in his report to Trane. He also expressed that he would never install that model and that it would never work right, going on to say that anytime the units were changed from heat to cool or vice versa that the units would have to be serviced.

I purchased a Trane air-conditioning unit at Coconut Creek, Florida Home Depot on 07/06/07 in the amount of $8,900.00. It was supposed to be top of the line and energy-efficient so I had it installed. However, a year after its purchase, I made several calls to a local service rep (Koldaire) about the system not cooling and high humidity. They kept telling me I was wrong and that this is how the system really works - but it didn't cool as well as what the original air-con builder put in 13 years ago.

I purchased a new Trane heat pump about 3 years ago through Home Depot and have had nothing but problems with it. The service guy is out at least 3 times a year, replacing the TXV valve or some related component. The installer (Perry Hall HVAC) has been wonderful, and it is under warranty. But the Trane rep was rude and absolutely arrogant and useless. I spent $6k on a new "high efficiency" unit, and I wish I had my old one back which ran relatively flawlessly for 20 years. This Trane unit is a joke! I can always count on it to fail when I need it most. It's a total piece of junk!

I purchased a top-of-the-line Trane XL16i and an XC95 furnace to take advantage of the tax rebate. Within 10 days, the unit started malfunctioning out at the programmable thermostat. Then, I threw the breaker to reset for two days thinking it was a result of the abnormal heavy rain that we had been receiving. When I called the installer, Schultheis Brothers, they took two days to show up in our house. The service person said that it will be a 3-day turnaround for the parts. On the following Monday, thinking they would automatically come out early in the morning, I called them at 10:30 to see when they would be there. The rude customer service person said that I got rescheduled for Tuesday because they were busy.

I bought a Trane heat pump 3 years ago. The TXV valve has failed. I looked up this problem online and apparently, it is a common failure. This is a relatively new item. The part they are using is defective, yet they keep selling it. Now, I have to get this valve replaced in order to have air conditioning. I tried contacting the national office, regional office and local office and no human would answer the phone. Instead, I was disconnected and at one point, when a human answered, I was given a customer service number that was wrong! These people don't give a ** about customer service and service. They are using parts they know are faulty and have a history of failure. Some jerk in a regional office told me they fail all the time and "tough luck".

I had a XL15i and inside unit installed six weeks ago. It slowed down then stopped working. Tech examined and said it had a bad expansion valve and it would take five days to get a new one. Now, the temp is in the mid 90's and rising. I spent $6500 thinking I was getting a good system and support.

I installed entire Trane 14i system on 5/25/06. A/C failed on 5/4/09. Service call revealed three leaking joints where spline coils are connected to input/output manifolds. I paid $179 to have it recharged. While coil is covered, the company wants $750 more for labor. My complaint to Trane was referred to the regional representative. I haven't been contacted yet. I want the eight manifold joints re-sweated, because Internet searches reveal apparent manufacturing defect. Even if it's replaced free, I don't want $1,000 repair bill a couple of years down the road, because of another bad coil. It may "take a lot to stop a Trane," but not that much!

I had a Trane system installed several years ago. The original installer is now out of business. The coils had been replaced several times under warranty. There was still several years warranty left when Malek, Inc. was called to repair it again. I was advised to replace the unit due to the same problems (by Malek, Inc.). A new Trane was installed in 2007. An agreement was made for the remaining warranty to include full coverage on the new unit; Trane never put this in writing.

I robert am a service technition for an ac company in palm bch county florida.I have had to change my compressor,reversing valve,evap coil,and now my cond coil.my system is manufactured in 2005. I would like to have my equipment replaced if at all possible. I like trane products. I know there is a lemon law but dont know how it works.

In 5 Years, I have had 2 compressors fail on my Trane Heat Pump,and many service calls and leaks.

430.00 and 2000.00 for the imposition

Became very bad this winter, and had Mr Larry McLellan come to my house with test meters. HE DID NOT FIND ANYTHING WRONG !!!!!!

I had to spend $3,500 to have it installed in 1991 and now i have to somehow come up with that again, which i'm not sure how i am going to do. I'm scared to death now that it will cause a fire in my home so i am constantly running downstairs to check how hot it is, i also shut the breaker off when the house is warm enough and wait a couple hours to turn it back on. I have lost alot of sleep fearing i will not be awake should a fire start in the basement. I assume it's not the company that installed it that needs to be addressed but the manufacturer.